Business Administration
Study Guide Questions
Course Introduction
Business Administration is the study of the principles, practices, and processes involved in managing and operating organizations. This course provides students with a comprehensive overview of core business functions, including management, marketing, finance, operations, and human resources. Emphasizing both theoretical frameworks and practical applications, students will develop essential skills such as strategic decision-making, organizational planning, resource allocation, leadership, and communication. The course prepares students for diverse career opportunities in various sectors by fostering an understanding of ethical practices, global business environments, and emerging trends in the business world.
Recommended Textbook
Organizational Behavior An Evidence Based Approach 12th Edition by Fred Luthans
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14 Chapters
1138 Verified Questions
1138 Flashcards
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Chapter 1: Introduction to Organizational Behavior: an
Evidence-Based Approach
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76 Verified Questions
76 Flashcards
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Sample Questions
Q1) Behavioral science is almost as old as the physical and biological sciences.
A)True
B)False
Answer: False
Q2) Discuss the importance given to employees in organizations over time.
Answer: At first employees were considered a cost, then human resources, and now are becoming widely recognized as "human capital" (what they know education, experience, skills). Even going beyond human capital are the more recently recognized "social capital" (who they know networks, connections, friends) and "positive psychological capital" (who they are confidence, hope, optimism, resiliency) and (who they can become one's possible, authentic self).
Q3) Roger,a sales manager for Heust Pvt.Ltd.,is impressed with his new sales executive,Tim.According to Roger,Tim is optimistic,can perform well under pressure,and is very confident about what he does.These qualities can be referred to as "positive psychological capital."
A)True
B)False
Answer: True
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Chapter 2: Environmental Context: Globalization, diversity, and Ethics
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) In Japan a performance based incentive system providing a weekly bonus to the best worker is welcomed.
A)True
B)False
Answer: False
Q2) Identify and explain the major problem facing organizations while using training as an approach to managing diversity.
Answer: A major problem of diversity training is the transfer problem.Those going through the diversity training may see the value and gain some relevant knowledge,but then do not transfer this training back to the job.A major reason for this transfer problem is a lack of confidence or self-efficacy.
Q3) Identify the common alternative work schedules discussed in the text.
Answer: The most common alternative work schedule arrangements include flextime,the compressed workweek,job sharing,and telecommuting.
Q4) Germans on an average are more obedient than their U.S.counterparts.
A)True
B)False
Answer: True
4
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Chapter 3: Organizational Context: Design and Culture
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Double-loop learning involves changing the organization's culture.
A)True
B)False
Answer: True
Q2) Which of the following is NOT a type of radical redesign of organizations identified by Miles?
A) Green-field redesign
B) Demand redesign
C) Rediscovery redesign
D) Network design
Answer: B
Q3) Empathy is reflected by the genuine concern for and the interest in employee suggestions and innovations that can be operationalized through a feedback systems.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Organizational Context: Reward Systems
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) The pay package of several CEOs of large companies are not reflected in their performance.To counter this,a growing number of corporate shareholders have proposed resolutions that tie a CEO's pay to a multiple of the _____ pay.
A) equilateral
B) performance oriented
C) mid-range worker's
D) lowest worker's
Q2) In which of the following system,besides sales volume,the reward is determined by customer satisfaction and sales team outcomes such as meeting revenue or profit goals?
A) Commissions based beyond sales to customers
B) Rewarding new goals
C) Pay for knowledge workers in teams
D) Competency pay
Q3) Money is associated with achievement and recognition,status and respect,and power but not with achievement and recognition.
A)True
B)False
Q4) List and describe five of the new pay approaches discussed in the text.
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Chapter 5: Personality,perception,and Employee Attitudes
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) Which of the following can be defined as a complicated interaction of selection,organization,and interpretation?
A) The perceptual process
B) The socialization process
C) The cognitive process
D) The behavioral process
Q2) According to Myers-Briggs Type Indicator,explain "ESTJ" personality type.
Q3) Which of the following refers to an individual being downgraded because of a single negative characteristic or incident?
A) Demagogy
B) Horns effect
C) Stereotype
D) Archetype
Q4) The Myers-Briggs Type Indicator (MBTI)has been widely used in all of the following management practices EXCEPT:
A) real-world career counseling.
B) team building.
C) strategic planning.
D) conflict management.
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Chapter 6: Motivational Needs,processes,and Applications
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86 Flashcards
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Sample Questions
Q1) Stretch targets may be defined as objectives or goals that force organizations to significantly alter their processes in ways that involve a whole new paradigm of operations.
A)True
B)False
Q2) Define stretch targets.How do they work?
Q3) How are dispositional attributions different from situational attributions? Give an example for each.
Q4) In an organization,the interests of the top management is in conflict with that of the middle management.Which of the following theory is consistent with this situation?
A) Control theory
B) Agency theory
C) Attribution theory
D) Equity theory
Q5) An incentive is defined as anything that will alleviate the needs and increase the drive.
A)True
B)False
Q6) List and describe the attribution errors discussed in the text.
Page 8
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Chapter 7: Positive Organizational Behavior and Psychological Capital
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) All of the following statements about Seligman's Attributional Style Questionnaire (ASQ)are true,EXCEPT:
A) it was designed to determine habitual explanatory style.
B) it contains lie scales.
C) it has been found to be very difficult to fake optimism.
D) it requires respondents to interpret 3 good and 3 bad vignettes.
Q2) A knowledge manager who draws from his past experiences in order to advise a newly formed project team is utilizing which of the following mental abilities?
A) Verbal comprehension
B) Numerical
C) Spatial visualization
D) Memory
Q3) According to a research study,PsyCap was found to be positively related to desired organizational citizenship behaviors and negatively to undesired organization cynicism,intentions to quit,and counterproductive workplace behaviors.
A)True
B)False
Q4) Briefly explain the different kinds of mental abilities.
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Chapter 8: Communication and Decision Making
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82 Flashcards
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Sample Questions
Q1) Which of the following statements is true regarding the informal system of communication?
A) It is impersonal in nature.
B) It is generally relied on for vertical coordination.
C) It tends to be much faster than the formal downward system of information flow.
D) It tends to be less effective than the formal system when information requires quick responsive action by lower-level personnel.
Q2) Mark is a senior manager at a multinational company.He works well with his colleagues but has a hard time saying no to them and is not comfortable making tough decisions.Mark's decision making style can be classified as directive.
A)True
B)False
Q3) Social cognitive theory posits that humans often evaluate themselves quite differently than others do.
A)True
B)False
Q4) What is paralanguage?
Q5) What are the purposes of interactive communication?
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Chapter 9: Stress and Conflict
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Sample Questions
Q1) Due to a breakdown in communication,Joe had forgotten to inform Alice that the deadline for her project had been brought forward resulting in her being reprimanded by the client.Now Alice no longer wishes to work with Joe.This is an example of which of the following source of interpersonal conflict?
A) Environmental stress
B) Personal differences
C) Role incompatibility
D) Information deficiency
Q2) Which of the following statements is true about negotiators?
A) They tend to rely on information that is not readily available.
B) They tend to be unaffected by the form of presentation in a negotiation.
C) They tend to rationally escalate commitment to a previously selected course of action.
D) They tend to assume that their gain must come at the expense of the other party.
Q3) Which of the following would be considered as being 'tense energy'?
A) Constant sense of pressure
B) Low muscle tension
C) Alert presence of mind
D) Peaceful body feelings
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Page 11
Chapter 10: Power and Politics
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83 Flashcards
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Sample Questions
Q1) Walter Nord suggests that organizations are composed of coalitions that compete with one another for resources,energy,and influence.
A)True
B)False
Q2) Mark is a manager in the accounting department of a small firm.On account of the rising absenteeism,Mark has threatened employees with loss of pay in the event that they take unscheduled leaves.This is an example of which of the following bases of power?
A) Referent power
B) Reward power
C) Expert power
D) Coercive power
Q3) _____ is the authority to make decisions within one's area of responsibility without first having to get approval from someone else.
A) Social power
B) Empowerment
C) Liberation
D) Expert power
Q4) Briefly explain the concept of empowerment.
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Chapter 11: Groups and Teams
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Lewin's original perception of group dynamics includes:
A) group therapy.
B) democratic leadership.
C) sensitivity training.
D) the groups' structure and processes.
Q2) Teams with self-leadership have been found to have varying levels of success,depending on whether the group's task is primarily conceptual or primarily behavioral in nature.
A)True
B)False
Q3) Team-building processes can take place in levels as high as corporate boards.
A)True
B)False
Q4) Technically,there is no difference between the terms small groups and primary groups.
A)True
B)False
Q5) Today's social environment surrounding groups is changing.
A)True
B)False
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Chapter 12: Behavioral Performance Management
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) The organizational behavior modification model,although having shown positive results,has not really shown any positive impact on the performance behaviors and output in countries outside United States.
A)True
B)False
Q2) Managers can analyze the consequences of organizational behavior to help accomplish the goals of prediction and control.
A)True
B)False
Q3) The goal of the intervention is to strengthen and accelerate functional performance behaviors and/or weaken and decelerate dysfunctional behaviors.
A)True
B)False
Q4) What are some of the guidelines for discipline as explained in the text?
Q5) Most modern approaches stress that punishment should be situationally applied and progressive.
A)True
B)False
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Chapter 13: Effective Leadership Processes
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Most of the research on transformational leadership to date has relied on Bass and Avolio's:
A) Multifactor Leadership Questionnaire.
B) Authentic Leadership Questionnaire.
C) Situational Leadership Questionnaire.
D) Management Styles Questionnaire.
Q2) The findings from the GLOBE team indicate that there are six leader attributes and behaviors that are viewed as contributing to leadership in various cultures.Which among the following is not one of them?
A) Group-protecting
B) Humane-oriented
C) Charismatic/value-based
D) Autonomous
Q3) What are the major cultural dimensions identified by the GLOBE researchers that differentiate societies and organizations?
Q4) Describe the authentic leadership development process and product.
Q5) According to Fiedler's contingency model of leadership effectiveness,what are the three dimensions of situational favorableness?
Q6) Review the Iowa leadership studies.
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Chapter 14: Great Leaders: an Evidenced-Based Approach
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Research has shown that overall,networking made the biggest relative contribution to manager success and,importantly,human resource management activities made the least relative contribution.
A)True
B)False
Q2) Which of the following is not a factor to be modified in telework?
A) Motivational processes
B) Human resource processes
C) Incentives
D) Leadership tactics
Q3) Organizations can tie formal reward systems to performance and meet challenges in the long run by just socializing and politicking.
A)True
B)False
Q4) Various studies have indicated that leaders with high behavioral complexity produce the best performance,particularly with respect to business performance and organizational effectiveness.
A)True
B)False
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