Business Administration
Exam Answer Key
Course Introduction
Business Administration is a comprehensive course that introduces students to the fundamental principles and practices required to manage and operate a successful organization. Covering core topics such as management, marketing, finance, human resources, and operations, the course equips learners with the skills to analyze business environments, make strategic decisions, and understand the functional areas within different types of organizations. Through real-world case studies, interactive projects, and theoretical frameworks, students develop problem-solving abilities and leadership qualities necessary for effective organizational management in today's dynamic global marketplace.
Recommended Textbook Management 3rd Edition by Michael A. Hitt
Available Study Resources on Quizplus
15 Chapters
1496 Verified Questions
1496 Flashcards
Source URL: https://quizplus.com/study-set/1320
Page 2
Chapter 1: The Nature of Management
Available Study Resources on Quizplus for this Chatper
96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/26320
Sample Questions
Q1) Jessica and Alex have been unable a decide who should do the team's work scheduling for the next one month,a task that is both complex and time consuming.As their manager,Melanie intervenes and tells them to jointly draw up the next month's production schedule.Melanie is playing the role of a ________.
A) negotiator
B) resource allocator
C) liaison
D) disturbance handler
Answer: D
Q2) Rick was hired as the director of a company manufacturing refrigerators at a time when the company was financially unstable.After analyzing the market carefully,Rick decided to change their marketing strategy.Rick's sound judgment did the trick,and the company turned around and became profitable within two years.What managerial skill did Rick show?
A) interpersonal skills
B) communication skills
C) technical skills
D) conceptual skills
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Social Responsibility and Managerial Ethics
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/26321
Sample Questions
Q1) When managers look at social issues in general terms of the extent to which they are problematic they are following the ________ approach to strategic corporate social responsibility.
A) outside-in
B) inside-out
C) inside-in
D) outside-out
Answer: D
Q2) Moral intensity refers to the impact of ethics and morality on a group of people.
A)True
B)False
Answer: False
Q3) ________ is the extent to which consequences are focused on a few individuals or dispersed across many.
A) Proximity
B) Probability of effect
C) Concentration of effect
D) Social consensus
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: International Management and Globalization
Available Study Resources on Quizplus for this Chatper
94 Verified Questions
94 Flashcards
Source URL: https://quizplus.com/quiz/26322
Sample Questions
Q1) According to Hofstede,________ is the extent to which people accept power and authority differences among people.
A) gender focus
B) individualism
C) power distance
D) uncertainty avoidance
Answer: C
Q2) A global mind-set can allow a manager to influence individuals,groups,and organizations from diverse sociocultural and institutional environments.
A)True
B)False
Answer: True
Q3) In low-context cultures,the situation itself may or may not affect what is considered to be appropriate behavior.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Strategic Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/26323
Sample Questions
Q1) Which of the following best describes a situation where there is a high potential for substitutes?
A) the unique and highly valued flavor, including the taste and texture, of Godiva chocolates
B) the superior after-sales service offered by Toyota to customers of its Lexus brand of automobiles
C) Consumers can choose between soda, water, iced tea and many other options to quench their thirst.
D) Windows software is used by a wide variety of customers, from household users to giant industries.
Q2) A pizzeria in Milford always delivers its orders within 15 minutes.The other pizzerias have failed in their efforts to do so.This is an example of a comparative advantage.
A)True
B)False
Q3) In an industrial company,such as a manufacturer of automobiles,employees are its primary assets.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
6
Chapter 5: Planning
Available Study Resources on Quizplus for this Chatper
92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/26324
Sample Questions
Q1) Describe operational plans and their importance for an organization.
Q2) ________ serve as the future "end states" targeted by its managers.
A) Tactics
B) Strategies
C) Objectives
D) Plans
Q3) What is "budget momentum"?
A) allocation of money to a unit in the future because that unit is expected to grow in the future
B) allocation of money to a unit in the future to mirror the current performance of that unit
C) allocation of money to a unit in the future because the unit had been allocated money in the past
D) allocation of money to a unit in the future based on the forecasted performance of that unit
Q4) The greater the environmental uncertainty,the more important it is for managers to stick to their original plan.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Organizational Structure and Design
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/26325
Sample Questions
Q1) In a functional structure,the firm is organized around specific products (or services)or related sets of products (or services).
A)True
B)False
Q2) The ________ specifies the number of employees reporting to a given supervisor.
A) organizational chart
B) unity of command
C) line of authority
D) span of control
Q3) When a firm decides to outsource its manufacturing operations,a ________ allows it to maintain close contact with the firms to which it is outsourcing the work.
A) division structure
B) network structure
C) functional structure
D) geographic structure
Q4) Within the context of the increasingly international environment in which organizations compete,contrast the global approach and the local approach to business.
Q5) What role does outsourcing play in a networked organization?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Managing Diverse Human Resources
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/26326
Sample Questions
Q1) JEG recently evaluated its manufacturing processes and discovered that the monotonous nature of jobs was contributing to employee dissatisfaction.As manufacturing worked on an assembly-line system,each employee had to repetitively add just a single part to the product.JEG decided to form the employees into teams and have each team assemble a complete product together.This effort by JEG to make the work more interesting for its employees is known as ________.
A) reengineering
B) job sharing
C) job rotation
D) cross-training
Q2) At-risk compensation is also referred to as fixed compensation.
A)True
B)False
Q3) Explain 360-degree feedback.
Q4) Structured interviews tend to have lower levels of validity than unstructured interviews.
A)True
B)False
Q5) What is job sharing?
Q6) In this scenario,is the interview alone a valid selection technique?
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Leadership
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/26327
Sample Questions
Q1) Briefly explain the path-goal theory of leadership.
Q2) According to Fiedler's leadership contingency theory,a favorable situation for the leader exists when the task is highly unstructured.
A)True
B)False
Q3) Hersey and Blanchard's situational leadership model places particular attention on the behavior of followers.
A)True
B)False
Q4) A potential leader who is low in positional power can compensate for that by having very strong personal leadership characteristics.
A)True
B)False
Q5) An individual's drive refers to a high level of energy,effort,and persistence in the pursuit of objectives.
A)True
B)False
Q6) Briefly explain the leader-member exchange (LMX)theory.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Motivation
Available Study Resources on Quizplus for this Chatper
111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/26328
Sample Questions
Q1) The manager of a steel manufacturing company is using ________ when he stops raising output quotas each time workers exceed them.
A) positive reinforcement
B) extinction
C) negative reinforcement
D) omission training
Q2) A production supervisor receives a bonus for each day a project is completed ahead of schedule.This is an example of ________.
A) extinction
B) negative reinforcement
C) positive reinforcement
D) omission training
Q3) The direction of a group's influence on the motivation of an individual in that group will likely depend on ________ of the group.
A) the norms
B) the cohesion
C) the mission
D) the valence
Q4) What is equity theory?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Groups and Teams
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/26329
Sample Questions
Q1) Which of the following statements is true regarding status issues in groups?
A) Status differences have no influence on the interactions within a group.
B) Higher-status members tend to receive fewer communications than lower-status members.
C) Higher-status members often defer to lower-status members when groups are making decisions.
D) A group's decision-making ability is inhibited if the status differences within the group are too extreme.
Q2) Which of the following is an example of a command group?
A) Stan is on the safety committee at D&R.
B) Starcraft Services is shifting to a new office and asks for volunteers to conceptualize and design the place.
C) Ed is a supervisor for a brick-laying team at a construction site.
D) Bree and her friends from various departments get together to plan a movie night once a month.
Q3) Richard Hackman suggests that managers should focus solely on output when they are evaluating group performance.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Communication and Negotiation
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/26330
Sample Questions
Q1) In recent years,the communication capabilities of the Internet have facilitated the emergence of large-scale,word-of-mouth networks.
A)True
B)False
Q2) Since reaching an agreement inherently involves communication,negotiation and communication are inseparably linked.
A)True
B)False
Q3) Culture cannot exist without communication,and human communication only occurs within a cultural context.
A)True
B)False
Q4) Verbal communication includes both oral and written communication.
A)True
B)False
Q5) Noise can interfere at any point in the communication process.
A)True
B)False
Q6) Did nonverbal communication impact communication between Kevin and his boss?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Individual and Group Decision Making
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/26331
Sample Questions
Q1) Conducting a dialectical inquiry can be a particularly good way to overcome groupthink and escalation-of-commitment pitfalls.
A)True
B)False
Q2) Managers have a tendency to let their programmed activities overshadow their nonprogrammed activities because ________.
A) the outcomes of nonprogrammed decisions are more uncertain B) the outcomes of programmed decisions are recognized and appreciated more by top management
C) the outcomes of nonprogrammed decisions are more predictable and routine D) the outcomes of programmed decisions directly affect the employees of the organization
Q3) It is important to monitor and evaluate results in order to detect problems with the original decision and its implementation.
A)True
B)False
Q4) Technology is helpful for routine but complex decisions.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Operations Management
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/26332
Sample Questions
Q1) ________ is a system of getting the right materials to the right place at the right time.
A) Flexible manufacturing
B) Total quality management
C) Computer-assisted delivery
D) Materials requirement planning
Q2) A ________ is the amount of time it takes a trained employee to complete a specific activity or process.
A) unit of labor
B) work standard
C) work-sample index
D) level of effort measurement
Q3) Which of the following leads to cost reduction?
A) productivity
B) excess inventory
C) customer satisfaction
D) high demand
Q4) How does the concept of continuous process improvement relate to process reengineering? Identify and discuss the five key elements or steps involved in process reengineering.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Control
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/26333
Sample Questions
Q1) Which of the following is a drawback of the clan approach of organizational control?
A) Control is imposed on the members of the organization.
B) Emphasis on detecting deviance is troubling for employees.
C) Considerable time and managerial effort goes behind the control.
D) Individual responsibility becomes a source of stress.
Q2) An organization cannot run without formulating and implementing a budget.
A)True
B)False
Q3) Which of the following is an outcome of too much organizational control?
A) lowered motivation
B) exposure to risks
C) low quality operations
D) ineffective utilization of resources
Q4) When managers predict a turbulent external environment,they should establish centralized strategic control systems to anchor the firm.
A)True
B)False
Q5) What are the basic elements in the control process?
Q6) Explain the determinants of the amount of control to be applied.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Organizational Change and Development
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/26334
Sample Questions
Q1) A company is suffering sales setbacks because a competitor has launched an identical product in the market.The company decides to improve its product design by adding additional features that would differentiate its offerings from those of the competitors.In this example,the focus of change is ________.
A) systems
B) technology
C) staff
D) structure
Q2) A major driver of organizational change is the external environment in which the organization exists.
A)True
B)False
Q3) Which of the following forces for change was illustrated when workers at the Port of Los Angeles opposed the introduction of new cargo-handling technologies?
A) managerial decisions
B) global business influences
C) technological breakthroughs
D) employee preferences and pressures
To view all questions and flashcards with answers, click on the resource link above. Page 17