Business Administration
Exam Answer Key
Course Introduction
Business Administration is an interdisciplinary course that explores the fundamental principles and practices involved in managing and leading organizations. This course covers key topics such as organizational structure, strategic planning, marketing, finance, human resource management, and operations. Students will analyze real-world business scenarios, develop problem-solving skills, and gain a broad understanding of how businesses operate in competitive environments. Emphasis is placed on ethical decision-making, effective communication, and the application of management theories to contemporary workplace challenges.
Recommended Textbook
Fundamentals of Organizational Behaviour 5th Canadian Edition by Nancy Langton
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10 Chapters
1024 Verified Questions
1024 Flashcards
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Page 2
Chapter 1: What Is Organizational Behaviour
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/73203
Sample Questions
Q1) Over the years,OB specialists have determined that people appear to be complex and complicated,and hence,only the most exacting scientific methods should be used to determine behaviour and to predict how behaviours affect organizations in developing rules and regulations.
A)True
B)False
Answer: False
Q2) Some organizations are trying to realize a competitive advantage by
A)creating a positive work environment.
B)inducing employees to work harder.
C)outsourcing the most menial jobs.
D)hiring more contingent workers.
E)developing new competitive strategies.
Answer: A
Q3) People's behaviour when they are in a group is exactly the same as their behaviour when they are alone.
A)True
B)False
Answer: False
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Chapter 2: Perception, personality, and Emotions
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Referring to SCENARIO 2-2,Jim,who rates low on conscientiousness,would likely
A)be easily distracted.
B)find comfort in the familiar.
C)be nervous,depressed,and insecure.
D)be comfortable with solitude.
E)be achievement oriented.
Answer: A
Q2) Charlie has created dramatic changes in every job he has ever had.Even in low paying jobs,he was always able to make a difference in policies and the way things were done.Now,well into his career,Charlie is well known for taking the initiative.Just lately he called for a change to company policy and insisted that the company be prepared to chart a new course in its future.Charlie's personality could be characterized as A)proactive.
B)Type AB.
C)external.
D)low self-monitoring.
E)introverted.
Answer: A
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4
Chapter 3: Values, attitudes, and Their Effects in the Workplace
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Skepticism of authority and preference for team-oriented work are values of A)Millennials.
B)Elders.
C)Baby Boomers.
D)Generation Y.
E)Generation X
Answer: E
Q2) Baby Boomers are considered to be looking for job satisfaction.
A)True
B)False
Answer: False
Q3) Cultures emphasizing ________ would value planning,investing,and delay of gratification.
A)future orientation
B)power distance
C)in-group collectivism
D)performance orientation
E)uncertainty avoidance
Answer: A
Page 5
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Chapter 4: Motivating Self and Others
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) ________ theory tells us that individuals who have a ________ don't necessarily make good managers.
A)McClelland's;high need for achievement
B)McClelland's;level of safety
C)ERG;high need for growth
D)ERG;low need for affiliation
E)Motivation-hygiene;high intrinsic need
Q2) The strength of a person's motivation to perform a job depends on his or her sense of self-efficacy.
A)True
B)False
Q3) Ted is a manager who runs his department "his way" by imposing strict controls on his employees.Ted is likely a ________ manager.
A)Theory X
B)Theory Z
C)laissez-faire
D)Theory Y
E)charismatic
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Chapter 5: Working in Teams
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) According to the punctuated-equilibrium model,productivity is highest during the time of A)transition.
B)the last meeting.
C)the first meeting.
D)inertia.
E)the end of the first phase.
Q2) Maya asked her team,"are we ready to make a decision on this?" Maya is taking on the ________ role.
A)initiating
B)consensus testing
C)summarizing
D)harmonizing
E)encouraging
Q3) The sense of togetherness that develops when individuals derive emotional satisfaction from group participation is called instrumental cohesiveness.
A)True
B)False
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Chapter 6: Communication, conflict, and Negotiation
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Decoding a message is affected by one's skill,attitude,knowledge,and social-cultural system.
A)True
B)False
Q2) Pierre is a good listener,but sometimes he feels overwhelmed and can't remember anything when too much information comes at him at the same time.Pierre is experiencing
A)communication apprehension.
B)selective perception.
C)information overload.
D)filtering.
E)emotions.
Q3) Who of the following is encoding a message?
A)Marta,who is writing a technical report
B)Hillary,who is hearing a rumour on the grapevine
C)Flora,who is reading an email from her boss
D)Heather,who is the target of upward communication
E)Elise,who is giving a speech
Q4) Describe in detail the components of the communication process model and provide specific examples at each stage.
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Chapter 7: Power and Politics
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Dependency is increased when the resource you control is
A)important,scarce,and powerful.
B)important,scarce,and lacks substitution.
C)important,legitimate,and lacks substitution.
D)empowered,legitimate,and lacks substitution.
E)important,legitimate,and powerful.
Q2) According to your text,the process by which individuals attempt to control the perception others form about them is referred to as A)impression management.
B)deceit.
C)self-promotion.
D)perception management.
E)value management.
Q3) Matt has noticed that employees respond to legitimate power generally in three different ways.They show commitment,compliance,or resistance.
A)True
B)False
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Chapter 8: Leadership
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/73210
Sample Questions
Q1) The difference between a leader and a manager is that leaders rely on control strategies to get things done.
A)True
B)False
Q2) According to your text,which of the following situations is considered a substitute for both task-oriented and relationship-oriented leadership?
A)people working in cohesive work groups
B)individuals who are indifferent to rewards
C)having rigid rules and procedures to guide behaviours
D)having goals that are explicit and formalized
E)jobs that are highly structured
Q3) Chloe is a project leader in a newly founded company.The CEO is working out the long-term plans and has asked Chloe to communicate work expectations to members of her team.The CEO is ____________;and Chloe is ______________.
A)showing care for employees;performing her job as required.
B)creating a vision and mandate for the company;engaging in standard practices.
C)focusing on finding more customers;planning the task execution.
D)developing policies;developing procedures.
E)using legitimate power;showing compliance and commitment.
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Page 10
Chapter 9: Decision Making,creativity and Ethics
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) When Sophie makes decisions,she does so with incomplete information.Sophie is making
A)irrational decisions.
B)rational decisions.
C)sharp decisions.
D)intuitive decisions.
E)bounded rationality decisions.
Q2) Eva's team is in the process of making a significant decision regarding how to finance its latest project.Eva has decided to censor any negative or inconsistent information that could potentially reach the team.Eva does not want this information to shift the team's focus.She is sure her action,which is part of the groupshift technique,will benefit the group.
A)True
B)False
Q3) Making decisions based on rational thought can be learned.
A)True
B)False
Q4) In business,most decision makers use utilitarianism to guide them.
A)True
B)False
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Chapter 10: Organizational Culture and Change
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Organizational culture is typically established by
A)the actions of top management.
B)the selection process.
C)the socialization process.
D)the organization's founders.
E)the environment of the business.
Q2) Referring to SCENARIO 10-4,the source of Don's resistance is A)cynicism.
B)self-interest.
C)low tolerance for change.
D)fear of the unknown.
E)misunderstanding.
Q3) An example of an unfreezing strategy is when management offers incentives,such as paid moving costs or pay increases to employees in order to encourage them to accept the change.
A)True
B)False
Q4) Why do people resist change? Describe in detail the individual and organizational sources of resistance to change.Give specific examples to support your answer.
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