Behavior in Organizations Solved
Exam Questions
Course Introduction
This course explores the dynamics of individual, group, and organizational behavior within the workplace. Students examine foundational concepts such as motivation, perception, decision-making, communication, leadership, power, and organizational culture. Emphasis is placed on understanding how these psychological and sociological factors influence productivity, teamwork, and organizational effectiveness. The course integrates theory with real-world case studies and interactive activities designed to develop critical thinking and practical management skills applicable to diverse organizational settings.
Recommended Textbook
Organizational Behavior Improving Performance 4th Edition by Jason Colquitt
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16 Chapters
1871 Verified Questions
1871 Flashcards
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Chapter 1: What Is Organizational Behavior
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Which of the following suggests that people hold firmly to some belief because it "just stands to reason"-it seems obvious or self-evident?
A)Method of intuition
B)Method of authority
C)Method of science
D)Method of experience
E)Method of behavior
Answer: A
Q2) The Rule of One-Eighth suggests that about 88 percent of the companies will actually do what is required to build profits by putting people first.
A)True
B)False
Answer: False
Q3) The strength of a correlation can be inferred from the "compactness" of its scatterplot.
A)True
B)False
Answer: True
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Chapter 2: Job Performance
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Which of the following behaviors is a type of minor interpersonal counterproductive behavior?
A)Sabotage
B)Harassment
C)Incivility
D)Substance abuse
E)Theft
Answer: C
Q2) Managers know what behaviors to emphasize in training programs and to assess when doing performance evaluations by referring to a ______.
A)job analysis
B)performance contract
C)cultural evaluation
D)organizational chart
E)structural analysis
Answer: A
Q3) Service work involves direct verbal or physical interactions with customers.
A)True
B)False
Answer: True
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Chapter 3: Organizational Commitment
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111 Flashcards
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Sample Questions
Q1) Mauve has been working as the creative head at Juno Designs for the past 10 years.Her growth at Juno has made her one of the finest designers in the field.Of late Mauve has been receiving several offers and inquiries from head hunters from other companies.Mauve feels that she should stay with Juno Designs because her retirement benefit increases during her later years of service as opposed to her initial years of service.This is an example of _____ commitment.
A)continuance
B)affective
C)ethical
D)normative
E)associative
Answer: A
Q2) Transactional contracts are based on a narrow set of specific monetary obligations.
A)True
B)False
Answer: True
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Chapter 4: Job Satisfaction
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114 Flashcards
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Sample Questions
Q1) The JDI manual provides national norms for all facets and breaks down those norms according to relevant demographic groups.
A)True
B)False
Q2) Having prestige, power over others, and fame are examples of work values related to
A)altruism
B)pay
C)status
D)promotion
E)supervision
Q3) The results of surveys of common work values can be broken down into several general categories.Those general categories include which of the following sets of items??
A)Promotions, altruism, and status
B)Equity and equality
C)Meaningfulness of work, responsibility for outcomes, and knowledge of results
D)Identity, autonomy, and feedback
E)Joy, pride, hope, and compassion
Q4) Job satisfaction is strongly related to life satisfaction.Explain.
Page 6
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Chapter 5: Stress
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Christopher works as a financial analyst in an investment firm.Because several of his colleagues resigned from the firm, he had to take over extra responsibilities.His manager notices that Christopher has started smoking heavily and often gets irritable with his co-workers.What kind of strain is Christopher experiencing? If you were his manager, what kind coping mechanism would you prefer that he uses to cope with the stress?
Q2) _____ refer(s) to the behaviors and thoughts that people use to manage both the stressful demands that they face and the emotions associated with those stressful demands.
A)Coping
B)Strains
C)Type A behavior pattern
D)Stressors
E)Negative life events
Q3) Work-family conflict is a type of _____ stressor.
A)non work hindrance
B)primary work challenge
C)non work challenge
D)work hindrance
E)job enrichment
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Page 7
Chapter 6: Motivation
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) The extrinsic theory acknowledges that motivation does not just depend on your own beliefs and circumstances but also on what happens to other people.
A)True
B)False
Q2) GroundWork is a venture capital firm that helps in financing small businesses.New hires at the firm are given a project worth $50,000 to work on with minimum interference from the senior associates.The project has large scope for innovation and creation.What was the management attempting to use as a motivator for the new hires?
A)Meaningfulness
B)Self-determination
C)Surface-level diversity
D)Expectancy
E)Outcome interdependence
Q3) The dimensions of psychological empowerment include all of these except:
A)meaningfulness.
B)self-determination.
C)competence.
D)impact.
E)needs.
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Page 8
Chapter 7: Trust, Justice, and Ethics
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) The characteristics or attributes of a trustee that inspire trust are defined as his
A)moral intensity
B)trust propensity
C)propriety
D)trustworthiness
E)ability
Q2) The first step in the four-component model of ethical decision making is _____.
A)moral intent
B)moral judgment
C)ethical behavior
D)moral awareness
E)moral identity
Q3) Affect-based trust is more rational than emotional.
A)True
B)False
Q4) Affect-based trust is seen in a select few relationships.
A)True
B)False
Q5) What is moral intensity? Briefly explain the factors that drive moral intensity.
Page 9
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Chapter 8: Learning and Decision Making
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Sample Questions
Q1) The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision refers to:
A)management by exception.
B)communities of practice.
C)bounded rationality.
D)projection bias.
E)structure bias.
Q2) At a World Issues Conference, all the participants were asked to develop responses to two case situations.People split themselves up into teams based on their occupations.Which of the following helps to explain why the participants acted this way?
A)Self-fulfilling prophecy
B)Bandwagon effect
C)Social identity theory
D)Projection bias
E)Collective perception
Q3) Learning is important because it has a significant impact on decision making.
A)True
B)False
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Chapter 9: Personality and Cultural Values
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Sample Questions
Q1) Which of the following is not a Hofstede's dimension of cultural values?
A)Power distance
B)Masculinity-femininity
C)Individualism-collectivism
D)Uncertainty avoidance
E)Extraversion-introversion
Q2) Twin studies have shown that genetics has the most effect on which of the Big Fiver personality traits?
A)Extraversion
B)Conscientiousness
C)Neroticism
D)Openness to experience
E)Agreeableness
Q3) _____ focus on "getting along," not necessarily "getting ahead."
A)Conscientious people
B)Agreeable people
C)Neurotic people
D)Diligent people
E)Extraverts
Q4) Explain the principle of situational strength and principle of trait activation.
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Chapter 10: Ability
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Sample Questions
Q1) General cognitive ability is a strong predictor of job performance especially with regard to task performance.
A)True
B)False
Q2) Which of the following is the ability that reflects how quickly an individual responds to signaling information after it occurs?
A)Response time
B)Perceptual speed
C)Response orientation
D)Hearing sensitivity
E)Depth perception
Q3) Malnutrition, exposure to toxins such as lead, and prenatal exposure to alcohol are some risk factors relating to low cognitive abilities
Certain biological factors are known to affect cognitive abilities negatively during childhood. Examples include malnutrition, exposure to toxins such as lead, and prenatal exposure to alcohol.
A)True
B)False
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Chapter 11: Teams: Characteristics and Diversity
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108 Flashcards
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Sample Questions
Q1) Management teams are formed to take on "one-time" tasks that are generally complex.
A)True
B)False
Q2) According to the similarity-attraction approach, a firm with high diversity will have high team effectiveness.
A)True
B)False
Q3) Work teams are designed to be relatively permanent.
A)True
B)False
Q4) A high degree of _____ interdependence exists when team members share in the rewards that the team earns.
A)task
B)goal
C)sequential
D)outcome
E)reciprocal
Q5) Differentiate between surface-level diversity and deep-level diversity.
Q6) Write a short note on value in diversity problem-solving approach.
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Chapter 12: Teams: Processes and Communication
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Sample Questions
Q1) Which of the following refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks?
A)Cohesion
B)Mental models
C)Groupthink
D)Potency
E)Boundary spanning
Q2) Action processes become important before the team actually begins to conduct the core aspects of its work.
A)True
B)False
Q3) Teamwork activities that focus on preparation for future work refer to:
A)groupthink.
B)decision informity.
C)transactive memory.
D)action processes.
E)transition processes.
Q4) Define teamwork process.Describe the three teamwork processes using examples.
Q5) Differentiate between cohesion and potency.
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Chapter 13: Leadership: Power and Negotiation
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149 Flashcards
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Sample Questions
Q1) Differentiate between mediation and arbitration.
Q2) Distributive bargaining is similar in nature to which of the following approaches to conflict resolution?
A)Avoiding
B)Compromise
C)Competing
D)Collaboration
E)Accommodating
Q3) Power and influence have a moderate negative effect on organizational commitment.
A)True
B)False
Q4) A process in which two or more independent individuals discuss and attempt to come to an agreement about their different preferences refers to:
A)ingratiation.
B)negotiation.
C)substitutability.
D)coalition.
E)internalization.
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Chapter 14: Leadership: Styles and Behaviors
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Sample Questions
Q1) Which of the following reduces the importance of the leader with no beneficial impact on performance?
A)Substitutes
B)Transactions
C)Training programs
D)Neutralizers
E)Enhancers
Q2) In the leader-member exchange theory, the low-quality exchange dyad forms the leader's:
A)outgroup.
B)internal attributes.
C)ingroup.
D)levels of mutual trust.
E)obligations.
Q3) Leaders do not make the ultimate decision with a consultative style of decision making.
A)True
B)False
Q4) Critically examine the statement: "Leaders are born, not made."
Q5) Describe the leader-member exchange theory.Explain the two types of dyads.
Page 16
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Chapter 15: Organizational Structure
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Sample Questions
Q1) Scenario: Extreme Rug Jan is the project manager of the corporate structure team at Extreme Rugs.Jan's team has been assigned the task to study and evaluate Extreme Rugs' organizational structure.To collect the preliminary information, Jan divided the tasks among the team members to collect information on different elements of Extreme Rugs' structure.Jeremy was asked to collect information on the degree to which tasks are divided into separate jobs.Joy was asked to collect information on formal authority relationships, Alice started looking into how many employees each manager has responsibility for, and Kathy was asked to collect evidence on the degree to which rules and procedures are used to standardize behaviors at Extreme Rugs.Jan decided to collect information and evidence on where exactly decisions are formally made at Extreme Rugs.The team decided to meet with information in two weeks.On which element of organizational structure was Kathy asked to collect evidence?
A)Chain of command
B)Formalization
C)Centralization
D)Work specialization
E)Span of control
Q2) What affect do stable and dynamic environments have on organizational structure?
Q3) State at least two advantages and disadvantages of work specialization.
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Page 17
Chapter 16: Organizational Culture
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) An organization's corporate logo is an example of a:
A)symbol.
B)belief.
C)value.
D)ritual.
E)languagE.Symbols can be found throughout an organization, from its corporate logo to the images it places on its website to the uniforms its employees wear.
Q2) What processes can be used to keep an organization's culture strong? Explain in brief.
Q3) Organizational culture shapes and reinforces certain employee attitudes and behaviors by creating a system of control over employees.
A)True
B)False
Q4) The goal of an organization's socialization efforts should be to minimize reality shock as much as possible.
A)True
B)False
Q5) Discuss the qualities of a perfectly socialized employee.
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Page 18