Basic Communication Skills
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Course Introduction
Basic Communication Skills is designed to introduce students to the fundamental principles and practices of effective interpersonal, group, and written communication. The course covers essential topics such as active listening, verbal and nonverbal communication, public speaking, and the basics of writing clear and concise messages. Through interactive activities and practical exercises, students will enhance their confidence and competence in conveying ideas, interpreting messages, and engaging in meaningful dialogues across different contexts. This foundation helps students build successful personal, academic, and professional relationships.
Recommended Textbook
Essentials of Human Communication 8th Edition by Joseph A. DeVito
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14 Chapters
615 Verified Questions
615 Flashcards
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Chapter 1: The Essentials Of Human Communication
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Bobby: "I got a new bat!" Jan: "That's great.I can't wait to see you swing it at the game next Saturday." Bobby: "Not that kind of bat! His name is Del and he's my new pet." This exchange between Bobby and Jan best illustrates which principle of communication?
A)Communication is ambiguous.
B) Communication is a package of signals.
C) Communication is punctuated.
D)Communication is purposeful.
Answer: A
Q2) __________ is a form of interpersonal communication that proceeds by questions and answer.
Answer: Interviewing
Q3) __________ refers to the degree to which a culture values predictability. Answer: Uncertainty avoidance
Q4) The temporal dimension of context can consist of
A)the sequence of the message.
B) a message's position within a sequence of events.
C) the tangible environment in which the communication takes place.
D)culture.
Answer: B
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Chapter 2: Perception Of Self And Others
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46 Verified Questions
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Sample Questions
Q1) The tendency to single out one or two obvious characteristics of a person and attribute everything that person does to these characteristics is called __________. Answer: overattribution
Q2) The self-serving bias is when you take responsibility for the negative and give others credit for the positive.
A)True
B)False Answer: False
Q3) The looking-glass self is based on the idea of how you see yourself directly. A)True B)False Answer: False
Q4) One way to increase accuracy in perception is to reduce your uncertainty. A)True
B)False Answer: True
Q5) The information known to others but unknown to yourself is in the __________ self. Answer: blind
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Chapter 3: Listening In Human Communication
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Listening with empathy involves all of the following except
A)expressing an understanding of what the person means.
B) expressing your ability to feel what the other person is feeling.
C) trying to see the world as the speaker sees it.
D)striving to be objective
Answer: D
Q2) Which of the following is recommended to help when receiving messages?
A)Focus your attention on the speaker's nonverbal messages alone.
B) Avoid assuming you know what the speaker will say next.
C) Organize what you hear.
D)Relate the speaker's message to what you already know.
Answer: B
Q3) Kimberly asks Doreen,"Do I look fat in this outfit?" An appropriate response from Doreen would be to engage in __________ listening.
A)depth
B) inactive
C) objective
D)surface
Answer: A
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Page 5
Chapter 4: Verbal Messages
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) One of the principles of verbal messages is that message meanings are in __________.
Q2) Mandatory retirement laws and age restrictions in certain occupations can be referred to as
A)ageism.
B) allness.
C) institutional ageism.
D)bypassing.
Q3) The principle of cooperation assumes that A)keeping peace in a relationship takes precedence over disagreement.
B) communicators should avoid embarrassing others,especially in public.
C) communicators should help people understand each other.
D)direct communication is preferable to indirect communication.
Q4) Using "etc." helps speakers to avoid A)fact-inference confusion.
B) allness.
C) bypassing.
D)indiscrimination.
Q5) If a person is described as a "gay athlete" or "lesbian doctor," the description illustrates the linguistic prejudice of __________.
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Chapter 5: Nonverbal Messages
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Sample Questions
Q1) A positive correlation exists between touch avoidance and __________.
Q2) If you leave your jacket on the back of a chair in the library while you search the stacks,you have placed a(n)__________ marker.
Q3) Hugo has a habit of being a "close talker," and this makes Barbara uncomfortable.To keep Hugo from invading her space,Barbara has started crossing her arms in front of her to keep Hugo at a more comfortable distance.Barbara's nonverbal actions are an example of a(n)__________-adaptor.
Q4) Your regular seat in a classroom is an example of a secondary territory.
A)True
B)False
Q5) Eye messages vary with both culture and gender.
A)True
B)False
Q6) Emblems are generally paralinguistic cues.
A)True
B)False
Q7) __________ territories are areas you can call your own,such as your room or your office.
Q8) Body piercing and tattoos are types of __________ communication.
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Chapter 6: Interpersonal Communication And Conversation
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) Immediacy does NOT provide a sense of togetherness,of oneness,between speaker and listener.
A)True
B)False
Q2) Small talk only happens in person and not in computer-mediated communication.
A)True
B)False
Q3) In dialogue,each person is both
A)evaluator and sender.
B) receiver and evaluator.
C) sender and receiver.
D)speaker and sender.
Q4) According to your text,when Aisha says to her best friend,"Where did you get that watch? I love it!" she is
A)praising.
B) complimenting.
C) critiquing.
D)asserting.
Page 8
Q5) A __________ is a message of praise,flattery,or congratulations.
Q6) A __________ compliment is one that is NOT completely positive.
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Page 9
Chapter 7: Interpersonal Relationships
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) Angela moves out of the apartment she's shared with Eldon for four years and refuses to take Eldon's calls.She then throws a party to announce her return to the dating scene and to ask her friends to support her decision.We can reasonably assume from Angela's actions that she
A)is in the repair stage of her relationship with Eldon.
B) is not taking appropriate steps to ease the pain of her breakup with Eldon.
C) has entered the social separation phase of the breakup.
D)is trying to repair the relationship.
Q2) Hannah and Harry formed a relationship based on the fact that they found each other physically Attractive and have similar interests.Which theory BEST explains this relationship?
A)rules theory
B) attraction theory
C) social penetration theory
D)equity theory
Q3) During the involvement stage,your text messaging and Facebook interactions may intensify.
A)True
B)False
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Chapter 8: Managing Interpersonal Conflict
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) The conflict strategies people choose are influenced by all of the following except A)family history.
B) the goals they wish to achieve.
C) their communication competence.
D)their educational level.
Q2) Argumentativeness is
A)a constructive conflict management strategy.
B) synonymous with aggressiveness.
C) unwillingness to see another's point of view.
D)a rejection strategy.
Q3) __________ refers to a special type of avoidance,where you refuse to discuss the conflict or listen to the other person's argument.
Q4) The only real alternative to force is __________.
Q5) People who enter into conflict with the attitude that they know it all are engaging in the defensive strategy of __________.
Q6) Most conflicts contain elements of disagreement about content and relationship. A)True B)False
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Chapter 9: Small Group Communication
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37 Flashcards
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Sample Questions
Q1) The diversity committee at State U.has decided to have a symposium-forum regarding hate speech on campus.As such,the presentation will consist of __________ followed by __________.
Q2) The stages of small group interaction are similar to the stages of
A)relationship development.
B) the perceptual process.
C) the listening process.
D)a conversation.
Q3) According to your text,which is the BEST way to define a problem?
A)as an open-ended question
B) as a statement
C) as a yes/no question
D)as a compound statement
Q4) Work groups may cause greater small group apprehension than working with a group of friends.
A)True
B)False
Q5) One of the rules of a brainstorming session is that there is no __________ of ideas.
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Chapter 10: Members And Leaders In Small Group Communication
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44 Flashcards
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Sample Questions
Q1) The procedural technician is a group task role.
A)True
B)False
Q2) Functions of leadership include maintaining effective __________ and ensuring member satisfaction.
Q3) This leadership style of the situational approach is characterized by little direction and little support:
A) telling
B) selling
C) participating
D) delegating
Q4) Members of the R&D department at GHI Drugs believe they have unanimous agreement concerning the benefits of Vidoxidin,a new drug to lower blood pressure,even though independent tests indicate it can have dangerous side effects.The members of R&D believe their own tests and opinion cannot be wrong.The R&D department at GHI Drugs has a problem concerning
A)groupthink.
B) centering conflict on people.
C) ensuring understanding.
D)being open-minded.
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Chapter 11: Public Speaking Preparation (Steps 1-6)
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Sample Questions
Q1) Which of the following is NOT mentioned as steps to be followed for interviewing someone in researching a speech topic?
A) Select the person you wish to interview.
B) Secure an appointment.
C) Ask closed-ended questions.
D) Ask for permission to tape or print the interview.
Q2) Marius plans to give a speech to convince his audience to vote in the upcoming campus elections.What is the general purpose of Marius's speech?
A)to inform
B) to inform his audience of the upcoming elections
C) to persuade
D)to persuade his audience to vote in the upcoming elections
Q3) Which of the following statements is true concerning communication apprehension?
A)Gaining experience helps to reduce communication apprehension.
B) Public speaking is the rarest of communication apprehensions.
C) The less you prepare,the less apprehension you will experience.
D)It is more important to focus on yourself than on your listeners.
Q4) Plan to cover a __________ topic in depth,rather than a __________ topic superficially.
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Chapter 12: Public Speaking Preparation And Delivery
(Steps 7-10)
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Sample Questions
Q1) To be effective,pauses should be filled rather than unfilled.
A)True
B)False
Q2) The conclusion is an excellent place to introduce new information that you want your audience to think about.
A)True
B)False
Q3) As vice president of sales and marketing for HJK Company,Nin is required to give quarterly Presentations to the board of directors.For these presentations,Nin prepares thoroughly and speaks from a brief outline.Nin's delivery method is best described as A)manuscript.
B) impromptu.
C) extemporaneous.
D)memorized.
Q4) By using transitions,you can help your audience see how one point relates to another.
A)True
B)False
Q5) The most important single aspect of bodily communication is __________.
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Chapter 13: The Informative Speech
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36 Flashcards
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Sample Questions
Q1) Eliana gave her informative speech on how to set a formal dinner table.Eliana's speech is a speech of __________.
Q2) If you want to encourage your audience to take notes,the best medium for your presentation aid is
A)a chartboard.
B) a flip chart.
C) slides.
D)handouts.
Q3) Which of the following is a guideline for using numerical data?
A)Use numbers whenever possible.
B) Avoid the use of graphs and charts.
C) Currency is not important.
D)Make the numbers easy to remember.
Q4) Which of the following is one of the guidelines listed in the text for using presentation aids?
A)Pretest the presentation aids.
B) Look at the presentation aids rather than your audience.
C) Keep the aids visible to the audience even after you have finished using them.
D)Save the aids for the actual presentation,not rehearsal.
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Chapter 14: The Persuasive Speech
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40 Flashcards
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Sample Questions
Q1) Maslow's hierarchy of needs includes five levels: 1.physiological,2.__________,3.belonging and love ,4.__________,5.self-actualization.
Q2) Perceptions of what constitutes the credibility of speakers tend to be similar across cultures.
A)True
B)False
Q3) In her speech announcing her candidacy for president of the Student Government Association, Meagan states,"We need to build a better sense of community on campus by making the student center a place where students want to come to meet friends,share meals,and just talk.I have a plan to make that happen." Meagan is using an emotional appeal to her audience's __________ needs.
A)physiological
B) safety
C) belonging and love
D)self-actualization
Q4) Persuasive speeches that urge an audience to do something about an issue address questions of __________.
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