Applied Management Practice Exam
Course Introduction
Applied Management explores the practical application of management principles and techniques in real-world organizational settings. The course covers key topics such as strategic planning, leadership, decision-making, resource allocation, and team dynamics, emphasizing how to implement theoretical concepts to solve business challenges. Students engage with case studies, group projects, and simulations to develop skills in effective communication, problem-solving, and ethical leadership, preparing them to manage teams and projects efficiently within various types of organizations.
Recommended Textbook
Management Fundamentals Concepts Applications and Skill Development 6th Edition by Robert
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Chapter 1: Management and Its History
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Sample Questions
Q1) Which organization provides the standards for business schools to follow?
A)NCAA
B)AACSB
C)CBOA
D)SHRM
Answer: B
Q2) Nathanial is focused on people to determine the best way to manage in all organizations.Nathanial subscribes to__________.
A)Behaviorist Theory
B)Bureaucracy Theory
C)Human Skill Theory
D)Maslow's Theory
Answer: A
Q3) The resources of a manager include:
A)Human Resources
B)Financial Resources
C)Time Resources
D)Physical Resources
Answer: D
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Page 3
Chapter 2: The Environment: Culture,Ethics,and Social Responsibility
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Sample Questions
Q1) Describe how the nine external environmental factors can affect the internal business environment.
Answer: Customers decide what products the business offers,and without customer value there are no customers or business.Competitors' business practices often have to be duplicated in order to maintain customer value.Poor-quality inputs from suppliers result in poor-quality outputs without customer value.Without a qualified labor force,products and services will have little or no customer value.Shareholders,through an elected board of directors,hire top managers and provide directives for the organization.Society,to a great extent,determines what are acceptable business practices and can pressure business for changes.The business must develop new technologies,or at least keep up with them,to provide customer value.Economic activity affects the organization's ability to provide customer value.For example,inflated prices lead to lower customer value.Governments set the rules and regulations that business must adhere to.
Q2) Which of these is not a general external environmental factor?
A)Customers
B)Society
C)Technology
D)Governments
Answer: A
Page 4
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Chapter 3: Managing Diversity in a Global Environment
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Sample Questions
Q1) A multinational company can have partial or full ownership of operations in another country.
A)True
B)False
Answer: True
Q2) After completing college,if you were interested in special project management in foreign countries,you should contact a ____________ firm.
A)licensing
B)global sourcing
C)international marketing
D)strategic alliance
Answer: B
Q3) List and describe 2 dimensions of Hofstede's National Diversity Dimensions.
Answer: Power Distance Inequality vs Power Equality: Power distance being distributed between levels of management down to employees can be more accepted or rejected as employees want to participate in decision making.
Individual vs Collectivism: Individualistic cultures believe people should be self-sufficient with loyalty to themselves first.Collectivism places the group first.
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Chapter 4: Creative Problem Solving and Decision Making
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Sample Questions
Q1) State the difference between creativity and innovation.
Q2) The decision-making model includes all the following steps except?
A)Classifying and defining the problem
B)Controlling the decision
C)Generating uncreative and innovative alternatives
D)Planning and implementing the decision
Q3) The first decision you face when confronted with a problem is:
A)Whether you should use reflexive or reflective tactics
B)To analyze alternatives
C)Whether or not to take corrective action
D)Whether or not to use brainstorming
Q4) The ___________________ can help the group avoid the potential problems of satisficing,dominance,and groupthink.
A)Use of intuition
B)Devil's advocate approach
C)Making of a pros and cons list
D)Making of a decision tree
Q5) List and describe the six steps in the decision-making model.
Q6) Explain the relationship among objectives,problem solving,and decision-making.
Q7) State the difference between an objective and a "must" and "want" criteria.
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Chapter 5: Strategic and Operational Planning
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Sample Questions
Q1) Carol's Bakery has decided to hold and maintain its present size and not expand into the global market.What type of Grand Strategy is Carol's Bakery using?
A)Growth
B)Concentration
C)Stability
D)Turnaround
Q2) A company that decides to set up one or more of its business units as a separate company rather than selling it is called?
A)Merger
B)Acquisition
C)Spinoff
D)Retrenchment
Q3) Which strategy uses a niche to compete?
A)Analyzing
B)Cost Leadership
C)Focus
D)Functional
Q4) Explain why upper level management does not normally use operational planning.
Q5) What is operational planning?
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Chapter 6: Managing Change, innovation, and Entrepreneurship
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Sample Questions
Q1) There are four types of change.
A)True
B)False
Q2) New machines,equipment,information processing,and automation are examples of changes based on technology.
A)True
B)False
Q3) Which of the following forms of organizational development intervention is the oldest and most popular technique at the department,division,and organizational levels?
A)Team building
B)Survey feedback
C)Forcefield analysis
D)Process consultation
Q4) Two important types of innovation are _______________.
A)Technology and process
B)Product and people
C)Product and process
D)Process and people
Q5) List and describe the five reasons employees resist change.
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Chapter 7: Organizing and Delegating Work
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Sample Questions
Q1) Tyler is a top manager at his organization.Below him are middle managers that supervise first-line managers.The first-line managers supervise operative employees.What type of authority is used at Tyler's organization?
A)Informal authority
B)Formal authority
C)Line authority
D)Staff authority
Q2) Which of the following is NOT a process of job simplification?
A)Change sequence
B)Rotate
C)Eliminate
D)Combine
Q3) Zach is part of a team that does not have a designated manager;the team plans,organizes,leads,and controls.Zach's team members commonly elect their own members and evaluate each other.On what type of team is Zach most likely working?
A)Self-Managed Work Team
B)Independent Work Team
C)Integrated Work Team
D)Rotating Work Team
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Chapter 8: Managing Team Work
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Sample Questions
Q1) The five stages of group development include all of the following except ________.
A)storming
B)cohesiveness
C)performing
D)norming
Q2) Which statement accurately describes a global virtual team?
A)Three employees physically working in Germany
B)Two separate teams in different locations worldwide working on similar projects separately
C)Employees in England and employees in the U.S working as a team through technology
D)Teams working on the internet while in Russia
Q3) During the dissatisfaction stage,the group needs to work on resolving two issues before they can move on to the next stage of development.What are the two issues that need to be resolved?
A)Structure and process issues
B)Structure and performance issues
C)Structure and organizational issues
D)Structure and management issues
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Page 10
Chapter 9: Human Resources Management
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Sample Questions
Q1) _______________ can negatively impact morale,job satisfaction,and performance.
A)Evaluative performance appraisal
B)Developmental performance appraisal
C)Employee withdrawal
D)Employee turnover
Q2) Giving candidates an accurate,objective understanding of the position is called
A)good HR practice
B)job description
C)realistic job preview
D)agency
Q3) Recent research has shown that ____________ is the second most important driver of employee attraction,commitment,and retention.
A)compensation
B)work-life balance
C)benefits
D)safety
Q4) Explain 360-degree feedback and whom it involves.
Q5) List the steps in preparing for an appraisal interview.
Q6) Define performance appraisal.
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Chapter 10: Organizational Behavior: Power, politics, conflict, and Stress
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Sample Questions
Q1) Stress is only an emotional reaction and cannot be physical.
A)True
B)False
Q2) ___ is also known as the Problem-Solving Conflict Style.
A)Collaborating
B)Negotiating
C)Forcing
D)Accommodating
Q3) Increasing expert power involves a willingness to take on the more complex,hard-to-evaluate tasks.
A)True
B)False
Q4) Agreeable people are easy to work with but they are not forgiving or trusting.
A)True
B)False
Q5) Within the BCF statement,maintaining ownership means expressing ownership without judging,threating,and assigning blame.
A)True
B)False
Q6) List and define the five conflict management styles. Page 12
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Chapter 11: Motivating for High Performance
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Sample Questions
Q1) Khai is reprimanding her employee because of their recent actions.What motivation process and the motivation theories step is Khai on?
A)Step four
B)Step two
C)Step three
D)Step five
Q2) Motivation is ______________.
A)The need to achieve organization objectives
B)The willingness to achieve organization objectives
C)The process of achieving organization objectives
D)The consequence of achieving organization objectives
Q3) Which of the following is classified as a safety need,according to the Hierarchy of Needs theory?
A)Food
B)Shelter
C)Love
D)Insurance
Q4) Collective societies include Japan,Mexico,Singapore,and Venezuela.
A)True
B)False
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Chapter 12: Leading With Influence
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Sample Questions
Q1) You are the manager of a popular movie theater.You have noticed lately that your employees have been coming to work late and the popcorn is getting burned.Fortunately for you,you can _____.
A)fire them
B)step in and do everything your self
C)just give up
D)improve your leadership skills
Q2) Employee centered style is analogous to structuring.
A)True
B)False
Q3) GE,IBM,and Apple are examples of companies that spend millions on training and development programs.
A)True
B)False
Q4) Which one of the five styles on the Leadership Grid best suits you and why?
Q5) Leadership has a ____ effect on performance.
A)Indirect
B)Direct
C)Weak
D)Strong
Page 15
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Chapter 13: Communication and Information Technology
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Sample Questions
Q1) One of the major disadvantages of oral communications is that __________.
A)it encourages feedback
B)it is fairly easy
C)it is usually fast
D)it leaves a track record
Q2) Filtering is the process of altering or distorting information to project a more favorable image.
A)True
B)False
Q3) Information networks apply information technology to connect all employees of an organization to ________.
A)suppliers,customers,and competitors
B)suppliers,competitors,and databases
C)suppliers,customers,and databases
D)customers,competitors,and databases
Q4) When offering a presentation,one need not ____________.
A)discuss the main points in detail
B)create a visual such as PowerPoint
C)end with a summarization of the main points
D)offer a purpose statement to the audience
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Chapter 14: Managing Control Systems, finances, and People
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Sample Questions
Q1) During the correct or reinforce step of the control systems process,after performance is complete and it is too late to take corrective action to meet the standard,the appropriate corrective actions are to do all of the following except:
A)Analyze why the standards were not met
B)Use the information to develop preliminary control
C)Discipline the necessary party for not working effectively
D)Collect feedback as to improve the process as it moves forward
Q2) Why should companies focus more on preliminary and concurrent controls?
Q3) Rework control is also known as _____________.
A)Inputs
B)Outputs
C)Transformation process
D)Customer/Stakeholder satisfaction
Q4) Which type of budgets is generally considered the most important and why?
Q5) Employees will always resist the change of new standards in the workplace.
A)True
B)False
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Q6) Please list each of the four steps in the control systems process and explain why each are important to reaching goals.
Chapter 15: Operations, Quality, and Productivity
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Q1) Companies have become more __________ by redesigning processes to be more conducive to customer needs.
A)Efficient
B)Environmentally Friendly
C)Self-Sufficient
D)Profitable
Q2) Scheduling is the most critical task a business does day in and day out.
A)True
B)False
Q3) A(n)_______ is an intangible product.
A)Appliance
B)Car
C)Hair Cut
D)Television
Q4) Define Operations.
Q5) Resources can be all of the following except:
A)Capital Intensive
B)Labor Intensive
C)A Balance of Labor and Capital Intensive
D)Technologically Intensive
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