Course Introduction
Applied Communication
Final Test Solutions
Applied Communication explores the principles and practices of effective communication in diverse real-world settings, including professional, interpersonal, and organizational contexts. Through a combination of theory and practical application, students develop essential skills such as verbal and nonverbal communication, active listening, conflict resolution, presentation techniques, and digital communication strategies. The course emphasizes adapting messages to various audiences, leveraging media tools, and understanding the impact of cultural and social factors on communication effectiveness, preparing students to excel in collaborative and dynamic environments.
Recommended Textbook
Interpersonal Conflict 10th Edition by Joyce
L. Hocker
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10 Chapters
218 Verified Questions
218 Flashcards
Source URL: https://quizplus.com/study-set/3168
Page 2
Chapter 1: The Nature of Conflict
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/62712
Sample Questions
Q1) According to the text,an interpersonal conflict requires that the struggle be expressed.
A)True
B)False
Answer: True
Q2) According to the text,disagreements are same as conflicts.
A)True
B)False
Answer: False
Q3) Suki and Laura are best friends.Laura feels betrayed because Suki is so caught up in her relationship with her new boyfriend that she doesn't appear to have time for Laura.In this instance,the conflict is fueled by:
A)interdependence.
B)perceived incompatible goals.
C)low self-esteem.
D)avoidance of the issues.
E)perceived scarce resources.
Answer: E
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3
Chapter 2: Perspectives on Conflict
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15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/62711
Sample Questions
Q1) When metaphors emphasize danger,the language of conflict narratives serves to warn people away from engaging in conflict.
A)True
B)False
Answer: True
Q2) According to Hocker and Wilmot,the central metaphor used to describe conflict is that of:
A)a war.
B)a dance.
C)bullying.
D)a balancing act.
E)a bargaining table.
Answer: A
Q3) Game metaphors reflect danger for men and opportunities for women.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Interests and Goals
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/62710
Sample Questions
Q1) If you feel excluded from making an important decision,the element of TRIP you are most likely concerned with is the process goal.
A)True
B)False
Answer: True
Q2) A newlywed couple was having trouble resolving their marital disputes.The husband felt like he was trying to solve all the problems because his wife would not take him seriously during their discussions and would do something else like cleaning dishes.So,they decided that they would have a "meeting" to discuss issues whenever they arose.The meeting would be at a time where they would shut out all distractions and discuss the situation until they find a solution.What is the paramount goal in this situation?
A)Topic
B)Relationship
C)Identity
D)Process
E)All of the answers are correct.
Answer: D
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Chapter 4: Power: The Structure of Conflict
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62709
Sample Questions
Q1) Both/and power remains the model of choice for many women in Western culture.
A)True
B)False
Q2) Since destructive conflicts are often set off by struggles over perceived power, and given that power is relational,power always is in a state of change.
A)True
B)False
Q3) While preparing to teach an online course,Julie regularly seeks the assistance of Tony,the technology support person at her university.Julie understands that Tony has vast knowledge about the software and course management system she needs to use.Your book would describe the "power currency" Tony has in this scenario as which of the following?
A)Interpersonal linkage
B)Resource control
C)Expertise
D)Communication skill
E)Responsibility
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Chapter 5: Conflict Styles
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62708
Sample Questions
Q1) Rahim identified five conflict styles that individuals use in a variety of conflict situations.The number 5 in the grid above corresponds with which of the following styles?
A)Obliging
B)Dominating
C)Avoidance
D)Compromising
E)Integration
Q2) Integrating,unlike compromising,involves not a moderate level of concern for goals but a high level of concern for them.
A)True
B)False
Q3) In marriages,avoidance of conflict relates to higher satisfaction in general.
A)True
B)False
Q4) You are more likely to dominate than oblige when you put your needs aside and meet the needs of the other person.
A)True
B)False
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Chapter 6: Emotions in Conflict
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62707
Sample Questions
Q1) _____ are more likely than _____ to cover up sadness.
A)Men; women
B)Women; men
C)Parents; children
D)Employers; employees
E)Teachers; students
Q2) Which of the following statements is true of how emotion functions in conflict?
A)Conflict is avoided if emotional arousal is high.
B)Emotional events always trigger unfamiliar patterns of responses during conflict.
C)Emotional behavior during conflict is unaffected by individual behavior.
D)Maturity mediates strong emotion during conflict.
E)The intensity of emotion remains constant through the conflict process.
Q3) Your authors contend that conflict always occurs on the emotional dimension.
A)True
B)False
Q4) Fractionation increases the intensity of emotions in conflicts by focusing attention on the sizing of disputes.
A)True
B)False
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Chapter 7: Analyzing Conflicts
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/62706
Sample Questions
Q1) _____ are central to passing and receiving messages from network members.
A)Heavy communicators
B)System isolates
C)Third-party interveners
D)Stonewallers
E)Detractors
Q2) "Total marriages" are what the book suggests as the best goal for all marriages.
A)True
B)False
Q3) The concept of circular causality is less concerned with where the conflict started and more concerned with the sequence of patterns in the conflict.
A)True
B)False
Q4) All of the following are effective ways for assessing a conflict except:
A)observing the parties in conflict.
B)determining which party is at fault.
C)interviewing conflicting parties.
D)identifying patterns.
E)using metaphoric analysis.
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Chapter 8: Interpersonal Negotiation
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/62705
Sample Questions
Q1) Which of the following is a disadvantage of integrative bargaining?
A)The bias toward cooperation may result in internal pressure to compromise when you don't really want to.
B)It can avoid confrontation.
C)There is an increased vulnerability to deception and manipulation by a competitive opponent.
D)It requires substantial process knowledge and skill to be effective.
E)All of the answers are correct.
Q2) From a competitive approach,principled negotiation may appear weak.According to the authors of your text,strength or toughness comes in the form of:
A)accommodating the other person in a negotiation.
B)firm flexibility.
C)standing up for your principles at all costs.
D)relying on criteria established by others.
E)inherent interests.
Q3) Distributive (competitive)bargaining focuses more on persuasion than a collaborative approach.
A)True
B)False
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Chapter 9: Third-Party Intervention
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/62704
Sample Questions
Q1) Which form of alternative dispute resolution gives parties the most control in determining their own solutions to their conflict?
A)Conciliation
B)Mediation
C)Arbitration
D)Facilitation
E)Litigation
Q2) When power between two parties is highly imbalanced,adjudication is likely to be a suitable form of third-party intervention.
A)True
B)False
Q3) Which of the following is a potential advantage of using adjudication to manage conflicts?
A)No advantages exist.
B)Parties will have a firm decision on who is right.
C)Children are usually very satisfied in custody disputes.
D)Power imbalances may be corrected.
E)Less money is spent.
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11
Chapter 10: The Practice of Forgiveness and Reconciliation
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/62703
Sample Questions
Q1) According to the text,sometimes forgiveness is best approached as a decision in order to give a person something to "do."
A)True
B)False
Q2) Jim and Susan are getting a divorce,and they have been going to court to obtain a custody settlement.Jim suddenly realizes that his fight for the children has more to do with hurting Susan than with the children's well-being (they both are good parents to the children).Jim is portraying which stage in the forgiveness process?
A)The strand of empathy
B)The strand of forbearance
C)The strand of commitment
D)The strand of truth
E)The strand of interaction
Q3) Which of the following is not necessary for an effective apology?
A)Acknowledgement of responsibility
B)Awareness of harm resulting from one's actions
C)Promises of not engaging in the offensive behavior again
D)Expression of regret or remorse
E)An expression of wrong-doing
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Page 12