Administrative Procedures for Medical Assistants
Test Preparation
Course Introduction
This course provides an in-depth overview of the administrative responsibilities undertaken by medical assistants in healthcare settings. Students will learn essential skills such as patient scheduling, medical record management, billing and coding, insurance processing, and effective communication within a medical office. Emphasis is placed on mastering office procedures, customer service, legal and ethical standards, and the use of electronic health records (EHRs). Upon completion, students will be prepared to efficiently support clinical operations and contribute to the smooth functioning of medical practices.
Recommended Textbook
Todays Medical Assistant Clinical and Administrative Procedures 2nd Edition by Kathy Bonewit
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50 Chapters
3010 Verified Questions
3010 Flashcards
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Page 2
Chapter 1: The Health Care System
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56 Verified Questions
56 Flashcards
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Sample Questions
Q1) Which of the following facilities now functions primarily to provide acute care and diagnostic services?
A) Clinic
B) Hospital
C) Physician's office
D) Skilled nursing facility/nursing home
Answer: B
Q2) The insurance plan called ______________ is designed to provide health insurance for low-income people.
A) Medicaid
B) Medicare
C) Social Security
D) TRICARE
Answer: A
Q3) When does a physician participate in a residency program?
A) After completing medical school
B) Immediately after completing 4 years of college (bachelor's degree)
C) Only after becoming board-certified
D) At any time when it is convenient during his or her training
Answer: A
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Chapter 2: The Professional Medical Assistant
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Sample Questions
Q1) According to the chapter, which of the following is an example of an administrative responsibility of the medical assistant?
A) Preparing patients for examination
B) Providing information to a patient about obtaining services from visiting nurses
C) Processing laboratory specimens
D) Scheduling office appointments and consultations
Answer: D
Q2) What credential is obtained if a medical assistant passes the certification examination in medical assisting given by the American Medical Technologists (AMT)?
A) CMA (AAMA)
B) RMA
C) EMT
D) CPR
Answer: B
Q3) Risk management refers to sterilization procedures in the medical setting.
A)True
B)False
Answer: False
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Chapter 3: Ethics and Law for the Medical Office
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Sample Questions
Q1) When a patient initiates a legal suit, what role does the patient play in a lawsuit?
A) Accuser
B) Defendant
C) Contractor
D) Plaintiff
Answer: D
Q2) Which of the following is NOT one of the four Ds of malpractice?
A) Duty owed by physician to patient
B) Dereliction of duty by physician to patient
C) Damages to the patient resulting from breach of duty
D) Determination of negligence to patient
Answer: D
Q3) To whom would physicians report cases of specific infectious diseases?
A) Local police department
B) Local board of health
C) The hospital where they have privileges
D) The state medical examiner or coroner
Answer: B
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5
Chapter 4: Interacting With Patients
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Sample Questions
Q1) Recognize communication barriers
Q2) If a patient's vision cannot be corrected to 20/200 in the better eye, what is it called?
A) Legal blindness
B) Total blindness
C) Poor visual correction
D) Low vision
Q3) The best response when a patient expresses anxiety about an illness is to reassure them that everything will be fine.
A)True
B)False
Q4) During the interview, the medical assistant questions the patient as follows: "Describe your pain for me. What has been going on with you since you were last here? How has your appetite been? How have you been sleeping?" What are these examples of?
A) Closed questions
B) Being nosy
C) Being judgmental
D) Open questions
Q5) Identify styles and types of verbal communication
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Chapter 5: Introduction to Anatomy and Physiology
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Sample Questions
Q1) What is the function of serous fluid?
A) Reduces friction and provides lubrication
B) Traps foreign particles
C) Synthesizes cartilage
D) Destroys bacteria
E) All of the above
Q2) Which of the following structures increase the surface area available for the absorption of nutrients into the body?
A) Cilia
B) Microvilli
C) Flagella
D) Spindle fibers
E) All of the above
Q3) Discuss implications for disease and disability when homeostasis is not maintained
Q4) Which of the following body systems produces movement and maintains posture?
A) Nervous
B) Circulatory
C) Muscular
D) Digestive
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Chapter 6: Integumentary System
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Sample Questions
Q1) Which of the following is NOT a function of sebum?
A) Keeps hair and skin soft and pliable
B) Inhibits growth of bacteria
C) Regulates body temperature
D) Prevents water loss
Q2) The whitish, crescent-shaped area of the nail is known as the
A) Nail root
B) Nail matrix
C) Eponychium
D) Lunula
Q3) Which of the following produces hair?
A) Sebaceous gland
B) Stratum granulosum
C) Hair follicle
D) Sudoriferous gland
Q4) Medical Terminology
Q5) Identify body systems
Q6) List major organs in each body system
Q7) Anatomy and Physiology
Q8) Diagram medical terms, labeling the word parts
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Chapter 7: Skeletal System
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Sample Questions
Q1) Which of the following bones make up the cranium?
A) Frontal
B) Occipital
C) Temporal
D) Ethmoid
E) All of the above
Q2) What is the name of the tailbone?
A) Sacrum
B) Coccyx
C) Ileum
D) Lumbar
Q3) What is the function of synovial fluid?
A) Lubrication
B) Synthesizes cartilage
C) Destroys bacteria
D) Synthesizes enzymes
Q4) Medical Terminology
Q5) Describe the normal function of each body system
Q6) Describe structural organization of the human of the human body
Q7) List major organs in each body system
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Chapter 8: Muscular System
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Sample Questions
Q1) Most of the heat produced by the body is through
A) Visceral muscle contractions
B) Digestion
C) Skeletal muscle contractions
D) Shivering
Q2) Moving the arm away from the body is an example of
A) Eversion
B) Adduction
C) Circumduction
D) Abduction
Q3) A muscle that opposes or reverses a particular movement is known as
A) A synergist
B) An antagonist
C) A prime mover
D) A secondary mover
Q4) Anatomy and Physiology
Q5) Describe structural organization of the human of the human body
Q6) Identify body systems
Q7) List major organs in each body system
Q8) Medical Terminology
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Chapter 9: Nervous System
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Sample Questions
Q1) What is the name given to a chemical that transmits a nerve impulse across a synaptic cleft from one neuron to another?
A) Depolarizer
B) Neurotransmitter
C) Cholinesterase
D) Ion
Q2) What is the function of the peripheral nervous system?
A) Provides centers for sight, smell, and hearing
B) Regulates emotional responses
C) Forms conduction tracts between the higher brain centers and spinal cord
D) Provides a communication network between the central nervous system and the body
Q3) How many pairs of spinal nerves are in the human body?
A) 9
B) 12
C) 31
D) 206
Q4) Describe the normal function of each body system
Q5) Medical Terminology
Q6) Diagram medical terms, labeling the word parts
Page 11
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Chapter 10: The Senses
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Sample Questions
Q1) Which of the following allows the eye to adapt to dim light?
A) Vitreous humor
B) Rhodopsin
C) Accommodation
D) Aqueous humor
Q2) What happens several minutes after a heating pad has been applied to an individual's skin?
A) It starts feeling hotter
B) It feels the same
C) It no longer feels warm
D) It feels cold
Q3) Which of the following equalizes the pressure between the outside and the middle ear?
A) Tympanic membrane
B) Ear ossicles
C) Eustachian tube
D) Oval window
Q4) Define both medical terms and abbreviations related to all body systems
Q5) Medical Terminology
Q6) Diagram medical terms, labeling the word parts
Page 12
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Chapter 11: Endocrine System
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Sample Questions
Q1) The parathyroid glands are located
A) On the anterior surface of the thyroid glands
B) Near the upper portion of each kidney
C) On the lateral side of the pineal gland
D) On the posterior surface of the thyroid glands
Q2) Identify body systems
Q3) What secretes insulin?
A) Liver
B) Alpha cells of the pancreas
C) Adrenal glands
D) Beta cells of the pancreas
Q4) aden/o
A)to secrete
B)in, within
C)nerve
D)to grow
E)hormone
F)gland
G)beneath, below
H)out, away from
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Chapter 12: Circulatory System
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Sample Questions
Q1) thromb/o
A)process
B)blood
C)atrium
D)red
E)white
F)clotting
G)bone
H)formation
I)cell
J)clot
K)ventricle
L)through
M)substance that forms
N)to form
Q2) Describe the normal function of each body system
Q3) Diagram medical terms, labeling the word parts
Q4) Define both medical terms and abbreviations related to all body systems
Q5) Anatomy and Physiology
Q6) Identify body systems
Page 14
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Chapter 13: Respiratory System
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Sample Questions
Q1) Compare body structure and function of the human body across the lifespan
Q2) Medical Terminology
Q3) Nasal cavity
A)Air-filled cavities that reduce the weight of the skull
B)Bony ridges that project into the nasal cavity
C)Interior chamber of the nose
D)Divides the nose into two parts
E)Opening through which air enters the nasal cavity
F)Openings from the nasal cavity into the pharynx
G)Separates the nasal cavity from the oral cavity
H)Posterior portion of the soft palate that helps direct food into the oropharynx
Q4) The respiratory center is located in the
A) Pons and medulla of the brain stem
B) Cerebellum
C) Hypothalamus
D) Occipital lobe
Q5) List major organs in each body system
Q6) Describe the normal function of each body system
Q7) Identify body systems
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Chapter 14: Digestive System
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Sample Questions
Q1) The appendix is attached to the
A) Stomach
B) Duodenum
C) Cecum
D) Rectum
Q2) What is the end product of protein digestion?
A) Glucose
B) Fatty acids
C) Fructose
D) Amino acids
Q3) What is the first part of the small intestine?
A) Sigmoid colon
B) Ileum
C) Duodenum
D) Jejunum
Q4) Which of the following acts as a valve between the stomach and small intestine?
A) Cardiac sphincter
B) Pyloric sphincter
C) Esophageal sphincter
D) Fauces
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Chapter 15: Urinary System
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Sample Questions
Q1) Which of the following does NOT occur to the urinary system as an individual ages?
A) The muscles in the wall of the urinary structures become less elastic.
B) The kidneys are unable to maintain a stable balance in the blood under normal conditions.
C) The urinary bladder is unable to expand or contract as much as it once used to.
D) Awareness of the need to urinate may be delayed until the bladder is nearly full.
Q2) Which of the following is the longest part of the male urethra?
A) Membranous urethra
B) Prostatic urethra
C) Spongy urethra
D) Urethral orifice
Q3) What are the two main parts of a nephron?
A) Renal cortex and renal medulla
B) Glomerulus and Bowman's capsule
C) Renal corpuscle and renal tubule
D) Renal pyramids and renal columns
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Chapter 16: Reproductive System
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Sample Questions
Q1) The bulk of the uterine wall is made up of the
A) Perimetrium
B) Myometrium
C) Endometrium
D) Tunica albuginea
Q2) Which of the following uterine layers is sloughed off during menstruation?
A) Stratum functionale
B) Stratum basale
C) Perimetrium
D) Myometrium
Q3) Which of the following is a function of leuteinizing hormone in the female?
A) Stimulates growth and thickening of the endometrium
B) Stimulates the breasts to produce milk
C) Stimulates ovulation to occur
D) Causes shedding of the endometrium
Q4) How many mature sperm eventually result from each primary spermatocyte?
A) 2
B) 4
C) 6
D) 8
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Chapter 17: Medical Asepsis and the Osha Standard
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Sample Questions
Q1) Which of the following represents an error in technique when preparing regulated medical waste for disposal by an infectious waste service?
A) Closing the lid of a full sharps container in the examining room
B) Double-bagging regulated medical waste
C) Placing a biohazard bag in a cardboard box and sealing it
D) Storing a biohazard box in the front office for pickup by the medical waste service
Q2) What is the most common means of transmission for hepatitis C?
A) Sharing needles for illegal injection drug use
B) Coughs and sneezes from an infected person
C) Sexual intercourse
D) Mosquitoes
Q3) What is the name given to a tiny living plant or animal that cannot be seen with the naked eye?
A) Pathogen
B) Microorganism
C) Nonpathogen
D) Microbiology
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Chapter 18: Sterilization and Disinfection
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Sample Questions
Q1) Dry heat is preferred for sterilizing
A) Disposable syringes
B) Vaginal specula
C) Flexible sigmoidoscopes
D) Instruments with sharp cutting edges
Q2) Compare different methods of controlling the growth of microorganisms
Q3) Which of the following is NOT true statements regarding sterilization pouches?
A) They provide good visibility of the contents.
B) A sterilization indicator is usually present on the pouch.
C) They can be labeled.
D) They are reusable.
Q4) The proper time for sterilizing an article in the autoclave depends on
A) The type of autoclave being used
B) What is being sterilized
C) The type of sterilization indicator being used
D) The intended use of the article
Q5) Discuss infection control procedures
Q6) Medical Office Clinical Procedures
Q7) Describe the importance of Material Safety Data Sheets (MSDS) in a health care setting
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Chapter 19: Vital Signs
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Sample Questions
Q1) Which of the following represents an error in blood pressure technique?
A) Directing the ear pieces of the stethoscope slightly forward in the ear
B) Placing the cuff 2 inches above the bend in the elbow
C) Positioning the manometer at a viewing distance of 2 feet
D) Releasing the air in the cuff as slowly as possible
Q2) What term is used to describe a bluish discoloration of the skin caused by a lack of oxygen?
A) Cyanosis
B) Hypoxia
C) Apnea
D) Ischemia
Q3) Excessive pressure should not be applied when measuring radial pulse because
A) The pulse may increase.
B) The pulse may decrease.
C) It could close off the radial artery, and the pulse may not be felt.
D) It could affect the rhythm of the pulse.
Q4) Medical Office Clinical Procedures
Q5) Define both medical terms and abbreviations related to all body systems
Q6) Describe implications for treatment related to pathology
Q7) Identify common pathology related to each body system
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Chapter 20: The Physical Examination
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Sample Questions
Q1) Identify safety techniques that can be used to prevent accidents and maintain a safe work environment
Q2) Before applying a stethoscope chest piece to the patient's skin, it should be
A) Soaked in bleach
B) Warmed
C) Autoclaved
D) Calibrated
Q3) What is the name of the instrument used to examine the interior of the eye?
A) Otoscope
B) Ophthalmoscope
C) Rhinoscope
D) Stethoscope
Q4) Psychology of Human Relations
Q5) The patient's height should be recorded in
A) Inches
B) Feet and inches
C) Centimeters
D) Meters
Q6) Discuss implications for disease and disability when homeostasis is not maintained
Page 22
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Chapter 21: Eye and Ear Assessment and Procedures
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Sample Questions
Q1) Ear
A)a-
B)audi/o
C)hyper-
D)-ic
E)-ism
F)-meter
G)-opia
H)ot/o
I)-scope
J)tympan/o
K)stigma/a
Q2) Define both medical terms and abbreviations related to all body systems
Q3) The external auditory canal of an adult is straightened by
A) Pulling outward on the ear auricle
B) Pulling the ear upward and backward
C) Asking the patient to look up
D) Pulling the ear downward and backward
Q4) Identify common pathology related to each body system
Q5) Medical Terminology
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Chapter 22: Physical Agents to Promote Tissue Healing
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Sample Questions
Q1) Analyze pathology as it relates to the interaction of body systems
Q2) What is the definition of the term ambulation?
A) Being confined to bed
B) The inability to walk
C) The ability to walk
D) Poor muscular coordination and balance
Q3) Which of the following does NOT help prevent low back pain?
A) Sleeping on a firm mattress
B) Good posture
C) Maintaining a healthy body weight
D) Bending from the waist when lifting an object
Q4) Identify principles of body mechanics and ergonomics
Q5) Which of the following individuals would have a more than usual sensitivity to the local application of heat?
A) Elderly individual
B) Preschool child
C) Patient with diabetes mellitus
D) Patient with an open wound
E) All of the above
Q6) Anatomy and Physiology
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Chapter 23: The Gynecologic Examination and Prenatal Care
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Sample Questions
Q1) What is the usual schedule of prenatal visits during the first 28 weeks of gestation?
A) Twice each week
B) Every week
C) Every 2 weeks
D) Every 4 weeks
Q2) Analyze pathology as it relates to the interaction of body systems
Q3) Birth
A)colp/o
B)dys-
C)ecto-
D)endo-
E)-scopy
F)gynec/o
G)men/o
H)nat/o
I)-ology
J)-orrhea
k)cyt/o
Q4) Anatomy and Physiology
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Chapter 24: The Pediatric Examination
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Sample Questions
Q1) How is length measured?
A) The child lies in a supine position.
B) The child stands with his or her back to the measuring device.
C) The child sits in a chair with both feet flat on the floor.
D) The child lies in a prone position.
Q2) The child's genitalia should be cleansed before applying a pediatric urine collector to
A) Prevent contaminants from entering the urine specimen
B) Protect the child from infection
C) Prevent false-negative test results
D) Prevent irritation of the patient's skin from the adhesive
Q3) The length of the needle used to administer an intramuscular injection to a child depends on
A) The age of the child
B) The amount of medication being administered
C) The size of the child
D) Whether the child is walking
Q4) Medical Terminology
Q5) Discuss implications for disease and disability when homeostasis is not maintained
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Chapter 25: Minor Office Surgery
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Sample Questions
Q1) Which of the following is NOT a characteristic of a minor office surgery?
A) Performed in an ambulatory care facility
B) Performed in a short period of time
C) Requires a general anesthetic
D) Does not pose a major risk to life
Q2) Which of the following sutures has the smallest diameter?
A) Surgical silk, 2-0
B) Surgical silk, 4-0
C) Surgical silk, 1
D) Surgical silk, 4
Q3) What is an abscess?
A) A localized staphylococcal infection that originates within a hair follicle
B) Inflammation of the subcutaneous tissue
C) A collection of pus in a cavity surrounded by inflamed tissue
D) Inflammation of a sweat gland
Q4) Cryosurgery is used most often for the treatment of
A) Polyps
B) Vaginitis
C) Chronic cervicitis
D) Cervical dysplasia
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Chapter 26: Administration of Medication and Intravenous Therapy
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Sample Questions
Q1) Why is the dorsogluteal site used to administer an intramuscular injection to an adult?
A) It causes less patient discomfort.
B) It is easily accessible.
C) It can absorb a large amount of medication.
D) The buttocks contain no major nerves or blood vessels.
E) All of the above.
Q2) The medical assistant should relay the following instructions to the patient regarding IV therapy:
A) Time to arrive for the IV therapy
B) Amount of time required for the therapy
C) To wear loose-fitting, comfortable clothing
D) Whether someone needs to drive the patient to and from the appointment
E) All of the above
Q3) Which of the following represents an equivalent value for a cubic centimeter?
A) 1 cc 1 drop
B) 1 cc 1 mg
C) 1 cc 1 unit
D) 1 cc 1 ml
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Q4) Identify both abbreviations and symbols used in calculating medication dosages
Chapter 27: Cardiopulmonary Procedures
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Sample Questions
Q1) Identify common pathology related to each body system
Q2) How many leads are there on a standard electrocardiogram?
A) 5
B) 7
C) 12
D) 15
Q3) Describe implications for treatment related to pathology
Q4) Leads 1, 2, and 3 are the
A) Bipolar leads
B) Chest leads
C) Augmented leads
D) Precordial leads
Q5) Which of the following is NOT a characteristic of a nasal cannula?
A) Most frequently used device for administering home oxygen therapy
B) Contains two prongs that are inserted into the patient's nose
C) Does not interfere with the patient's ability to talk, eat, or drink
D) Used for patients who need a high flow of oxygen
Q6) Medical Terminology
Q7) Medical Office Clinical Procedures
Q8) Describe the normal function of each body system
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Chapter 28: Specialty Examinations and Procedures: Colon
Procedures, Male Reproductive Health, and Radiology and Diagnostic Imaging
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Sample Questions
Q1) What is the purpose of a bone density scan?
A) To detect a ruptured disk
B) To detect bone loss
C) To detect a stress fracture
D) To detect bone cancer
E) All of the above
Q2) The breasts are compressed during mammography to
A) Prevent the patient from moving
B) Protect the patient from radiation burns
C) Obtain a clear radiograph
D) Reduce patient discomfort
E) All of the above
Q3) Which of the following can cause failure of the expected control results to occur on a guaiac slide test?
A) Outdated slides
B) Outdated developing solution
C) Error in technique
D) Improper storage of the testing kit
E) All of the above
Q4) Define both medical terms and abbreviations related to all body systems Page 30
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Chapter 29: Introduction to the Clinical Laboratory
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Sample Questions
Q1) Which of the following is NOT included in a lipid profile?
A) Glucose
B) Total cholesterol
C) HDL cholesterol
D) Triglycerides
Q2) Which of the following assists the physician in making a diagnosis?
A) Health history
B) Physical examination
C) Laboratory tests
D) Diagnostic tests
E) All of the above
Q3) The purpose of patient preparation for a laboratory test is to
A) Reduce patient discomfort during specimen collection
B) Provide a specimen that yields accurate test results
C) Ensure that the test results fall within the normal range
D) Ensure that the patient receives the proper treatment
Q4) Organize technical information and summaries
Q5) Define both medical terms and abbreviations related to all body systems
Q6) Medical Law and Ethics
Q7) Medical Office Clinical Procedures
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Chapter 30: Urinalysis
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Sample Questions
Q1) Medical Office Clinical Procedures
Q2) Which of the following normally contains microorganisms?
A) Kidneys
B) Ureters
C) Urinary meatus
D) Urinary bladder
Q3) If a freshly voided specimen is cloudy, it means that
A) A urinary tract infection may be present
B) The specimen has remained in the bladder too long
C) Nitrates are present in the specimen
D) Improper technique was used to collect the specimen
Q4) Describe implications for treatment related to pathology
Q5) Which of the following urine tests may be positive when a patient has undiagnosed diabetes mellitus?
A) Glucose
B) Protein
C) Nitrite
D) Bilirubin
E) All of the above
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Chapter 31: Phlebotomy
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Sample Questions
Q1) What may occur if the needle is removed from the arm before removing the tourniquet?
A) The patient may experience pain.
B) The blood specimen may become hemolyzed.
C) Bleeding may occur around the puncture site.
D) The evacuated tube may not fill completely.
E) All of the above.
Q2) What may occur if a finger puncture is made that is deeper than 3.1 mm?
A) Damage to nerves in the finger
B) Penetration of the bone
C) Inaccurate test results
D) Excessive bleeding
Q3) What color stopper tube is used to collect a blood specimen for a complete blood cell count (CBC)?
A) Red
B) Lavender
C) Gray
D) Green
E) Light blue
Q4) Diagram medical terms, labeling the word parts
Page 34
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Chapter 32: Hematology
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Sample Questions
Q1) Many
A) an-
B) -emia
C) cyt/o
D) hemat/o
E) anti-
F) leuk/o
G) -coagulant
H) -ology
I) poly-
J) -osis
K) -penia
Q2) Mr. Johnson has a hematocrit reading of 60. This is considered to be
A) Increased
B) Decreased
C) Normal
D) Invalid
Q3) Analyze pathology as it relates to the interaction of body systems
Q4) Identify disease processes that are indications for CLIA-waived tests
Q5) Medical Terminology
Page 35
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Chapter 33: Blood Chemistry and Immunology
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Sample Questions
Q1) Which of the following is true regarding a 2-hour postprandial glucose test?
A) Blood specimens are collected at intervals over 3 hours.
B) The patient is required to fast for 2 hours before the test.
C) A blood specimen is collected 2 hours after the patient consumes 100 g of glucose.
D) A blood specimen is collected 2 hours after the patient administers his or her insulin injection.
Q2) What results are produced by a high-level control?
A) Results that fall below the reference range for the test
B) Invalid results
C) Results that fall above the reference range for the test
D) Negative results
Q3) Identify common pathology related to each body system
Q4) Cholesterol is transported in the blood as a complex molecule known as a
A) Trans fat
B) Glycogen complex
C) Lipid
D) Lipoprotein
Q5) Medical Terminology
Q6) Medical Office Clinical Procedures
Page 36
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Chapter 34: Medical Microbiology
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Sample Questions
Q1) Medical Office Clinical Procedures
Q2) Which of the following is NOT a guideline for the proper care of a microscope?
A) Carry the microscope with two hands.
B) Store the microscope with the nosepiece rotated to the low-power objective.
C) Clean the enameled surface of the microscope with soap and water.
D) Clean the lenses of the microscope with gauze or tissue.
Q3) Medical Laboratory Procedures
Q4) Which of the following is NOT a natural defense mechanism of the body?
A) Phagocytosis by white blood cells
B) The skin
C) Antibiotics
D) Antibodies
Q5) A throat specimen is collected to perform tests to assist in the diagnosis of
A) Streptococcal sore throat
B) Tetanus
C) Staphylococcal food poisoning
D) Infectious mononucleosis
E) All of the above
Q6) Discuss quality control issues related to handling microbiological specimens
Q7) Analyze pathology as it relates to the interaction of body systems
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Chapter 35: Emergency Medical Procedures
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Sample Questions
Q1) With what type of bleeding is there is a slow and steady flow of dark red blood?
A) Capillary
B) Venous
C) Arterial
D) Profuse
Q2) Which of the following individuals is at higher risk for heat-related or cold-related injury?
A) An elderly man
B) An individual who works outdoors
C) An individual with cardiovascular disease
D) An individual under the influence of alcohol
E) All of the above
Q3) What term describes a progressive lung disorder in which there is a loss of elasticity of the alveoli of the lungs?
A) Emphysema
B) Chronic bronchitis
C) Asthma
D) Cystic fibrosis
Q4) Medical Terminology
Q5) Anatomy and Physiology
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Chapter 36: The Medical Record
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Sample Questions
Q1) The physician's interpretation of the patient's condition is recorded in POR progress notes under
A) Subjective data
B) Objective data
C) Assessment
D) Plan
Q2) Flushed skin usually indicates
A) The patient is experiencing pain
B) An elevated temperature
C) The patient has chills
D) The patient has a rash
Q3) Which of the following does NOT assist in the collection of data for a health history?
A) A quiet, comfortable room
B) Showing interest in the patient
C) Showing concern for the patient
D) Calling the patient "honey"
Q4) Identify systems for organizing medical records
Q5) Medical Terminology:
Q6) Medical Office Business Procedures/ Management:
Page 39
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Chapter 37: Patient Reception
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Sample Questions
Q1) Which of the following activities is the medical assistant likely to perform just as patients start arriving?
A) Prepare medical records for patients who will be seen that day.
B) Print appointment schedules for each physician.
C) Check the fax machine for faxes that may have arrived overnight.
D) Check the schedule to determine which physicians will be in the office that day.
Q2) Which of the following is usually performed by the medical assistant while closing the office?
A) Turn off the fax machine.
B) Put the telephone system on a timer.
C) Disarm the alarm system.
D) Lock the door through which patients enter the office.
Q3) Medical Law and Ethics
Q4) Discuss quality control issues related to handling microbiological specimens
Q5) Sets the alarm system
A) When opening the office
B) When closing the office
Q6) Identify time management principles
Q7) Describe banking procedures
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Chapter 38: Medical Office Computerization
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Sample Questions
Q1) The main memory (RAM) of a computer is used to hold which of the following?
A) Operating system
B) Application program
C) Data waiting to be processed
D) Information ready for output
E) All of the above
Q2) What is the main function of the CPU?
A) It stores information while the computer is operating.
B) It executes instructions to operate the computer.
C) It provide a way for all parts of the computer to communicate with each other.
D) It supplies electric power to run the computer.
E) All of the above.
Q3) Which of the following is NOT a characteristic of antivirus software?
A) Operates in the background
B) Monitors all files for viruses
C) Updates itself regularly
D) Performs periodic backups
Q4) Discuss the importance of routine maintenance of office equipment
Q5) Basic Keyboarding/Computer Concepts
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Chapter 39: Telephone Techniques
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Sample Questions
Q1) Describe the implications of HIPAA for the medical assistant in various medical settings
Q2) Which type of pager can display a message in addition to the telephone number of the caller?
A) Digital pager
B) Numeric pager
C) Alphanumeric pager
D) Alert-only
Q3) If the medical assistant has transferred a telephone call, but the light for that extension continues to blink, what does it mean?
A) The caller is talking to the intended recipient.
B) The caller has been accidentally disconnected.
C) The call has gone to the recipient's voicemail.
D) The intended recipient has not yet answered the telephone.
Q4) Qualities such as friendliness and concern or boredom and indifference are clearly communicated over the telephone.
A)True
B)False
Q5) Identify styles and types of verbal communication
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Chapter 40: Scheduling Appointments
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Sample Questions
Q1) Categorization
A) Scheduling two patients for the same appointment time
B) An appointment scheduling method in which each patient is given a specific appointment time
C) Scheduling similar types of patients for examinations on the same day or part of the day
D) An appointment system in which some patients have individual appointment times and some have the same appointment time as other patients
E) A method of scheduling appointments in which several patients are given the same appointment time and seen in the order they arrive
F) Patients may come to the office at any time during a range of hours
Q2) In appointment scheduling, a blocked time is a time that already has a patient appointment.
A)True
B)False
Q3) Established patients are usually scheduled for 10-20 minutes for a sick visit.
A)True
B)False
Q4) Explore issue of confidentiality as it applies to the medical assistant
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Chapter 41: Medical Records Management
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Sample Questions
Q1) What is a patient's surname?
A) First name
B) Last name
C) Middle initial
D) Professional title
Q2) Explain how the following impact the medical assistant's practice and give examples (b. Malpractice, c. Statute of Limitations)
Q3) What determines the classification of "inactive" for a medical record?
A) State law
B) Federal regulations
C) Office policy
D) OSHA recommendations
Q4) Which of the following should be avoided in a storage area for inactive medical records?
A) Relative humidity between 48% and 52%
B) Keeping lights off unless someone is actually present in the storage area
C) Dust and exposure to insects
D) Secondary aisles that are only 3 feet wide
E) All of the above
Q5) Discuss principles of using Electronic Medical Record (EMR)
Page 44
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Chapter 42: Written Communications
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Sample Questions
Q1) A period is placed after each line in the inside address of a business letter.
A)True
B)False
Q2) Medical Office Business Procedures/Management
Q3) What punctuation mark follows the complimentary closing of a business letter?
A) Colon
B) Comma
C) Semicolon
D) None
Q4) A photocopier that is able to collate documents can store images from both sides of a page in memory to produce two-sided copies.
A)True
B)False
Q5) Which part of speech can modify a noun, adjective, or adverb?
A) Adverb
B) Pronoun
C) Adjective
D) Preposition
E) All of the above
Q6) Explore issue of confidentiality as it applies to the medical assistant
Page 45
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Chapter 43: Mail
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Sample Questions
Q1) Basic Keyboarding/Computer Concepts
Q2) Some postage meters only print postage, whereas other types of postage meters and weigh letters, seal the envelopes and add postage.
A)True
B)False
Q3) Identify safety techniques that can be used to prevent accidents and maintain a safe work environment
Q4) Which of the following may pose a safety hazard when using a postage meter?
A) Wearing hair pulled back from the face
B) Unplugging the meter before clearing a paper jam
C) Keeping everything from covering the ventilation slots
D) Touching one of the moving parts while the machine is operating
Q5) Which of the following services is available if an online postage service is used?
A) Printing postage
B) Arranging for a return receipt
C) Arranging for delivery confirmation
D) Purchasing insurance and printing form
E) All of the above
Q6) Recognize fundamental writing skills
46
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Chapter 44: Managing Practice Finances
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Sample Questions
Q1) What is the term used to describe money that is owed to the medical office?
A) Accounts payable
B) Revenue accounts
C) Cash due accounts
D) Accounts receivable
Q2) If a manual day sheet is kept, what is the function of the proof of posting area?
A) To verify the totals from the previous day
B) To verify that all columns were added correctly
C) To keep a record of month to date and year to date totals
D) To verify that all charges and payments for the day were entered
Q3) Which of the following is an example of a debit adjustment (increases the amount the patient owes)?
A) Professional courtesy
B) Discount for cash payment
C) Discount to an insurance company
D) Check returned by the bank for Not Sufficient Funds
Q4) Describe banking procedures
Q5) Discuss types of adjustments that may be made to a patient's account
Q6) Explain basic bookkeeping computations
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Chapter 45: Medical Coding
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Sample Questions
Q1) The section of the CPT manual that contains the most codes is the Evaluation and Management section.
A)True
B)False
Q2) In order to give more specificity to the cause of a problem, the letters E and M are used in ICD-9-CM. What is the letter E used to identify?
A) Age of the patient
B) Cause of a wound
C) Structure and form of the wound
D) Abnormal growth of tissue
Q3) Who publishes the CPT manual for procedure codes?
A) Various publishers
B) World Health Organization
C) American Medical Association
D) The U.S. Department of Health
Q4) When coding the diagnosis "tachycardia, R/O angina pectoris," the medical assistant should look up the code in the index under "angina."
A)True
B)False
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Chapter 46: Medical Insurance
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Q1) What program provides benefits for the dependent spouses and children of veterans who suffered total, permanent service disabilities or who died as a result of those service-connected disabilities?
A) Medicaid
B) TRICARE
C) CHAMPUS
D) CHAMPVA
Q2) In what type of HMO model are the physicians employed by a managed care organization that provides services in its own offices?
A) Staff model HMO
B) Network model HMO
C) Group practice model HMO
D) Independent practice association
Q3) What insurance plan provides for care for patients who are suffering from end-stage kidney disease?
A) Medicare
B) Medicaid
C) TRICARE
D) CHAMPUS
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Page 49
Chapter 47: Billing and Collections
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Q1) When an account is sent to collection, what is done to prevent further bills from being sent?
A) A "hold" is placed on the account in the computer.
B) The account is moved from the patient accounts to a special accounts file.
C) The anticipated collection agency fee is subtracted from the account balance.
D) The balance on the account is changed to zero using a debit (negative) adjustment.
Q2) Once an agreement has been made with the patient to accept monthly installments, what regulations apply to the written agreement?
A) Bankruptcy laws
B) Fair Practices Act
C) Truth in Lending Act
D) Lenders Protective Act
Q3) If the physician's office decides to take a patient to small claims court to try to collect a balance, who usually represents the medical facility?
A) Clerk of the court
B) Collection agency representative
C) Medical assistant or other office staff member
D) The attorney that handles legal work for the practice
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Chapter 48: The Medical Assistant As Office Manager
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Sample Questions
Q1) When does an incident report need to be completed?
A) When a patient trips over a chair
B) When a staff member slips on a wet floor
C) When a staff member gets stuck with a needle
D) When syringes or prescription pads are suddenly missing
E) All of the above
Q2) What color should be used for caution signs?
A) White with red lettering or red with white lettering
B) Green with white lettering or white with green lettering
C) Red on the upper panel with black lettering and a white background
D) Yellow lettering on a black background or black lettering on a yellow background
Q3) In addition to medical office appointments, physicians must be scheduled for other responsibilities, such as being on call and making nursing home visits.
A)True
B)False
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Chapter 49: Emergency Protective Practices for the Medical Office
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Q1) Which of the following is NOT an example of a manmade disaster?
A) Radiation incident
B) Hurricane
C) Fire
D) Terrorism
Q2) What is the term for the psychiatric condition that may develop after a catastrophic life disturbance?
A) Borderline personality disorder
B) Bipolar disorder
C) Post-Traumatic Stress Disorder
D) Autism
Q3) What occurs during the recovery phase of GAS?
A) The body returns to its normal level of functioning.
B) The stress remains, but the body adapts.
C) The blood glucose level elevates.
D) The body reacts to a perceived threat.
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Chapter 50: Obtaining Employment
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Q1) Which of the following is the least desirable reference?
A) Former instructor
B) Previous employer
C) Practicum coordinator or supervisor
D) Neighbor who has known the applicant for many years
Q2) Which of the following should be included with personal demographic information at the top of the résumé?
A) E-mail address
B) Best time to call
C) How many miles you are willing to travel
D) If you have taken and/or passed the CMA (AAMA) or RMA examination
Q3) If a section of the résumé is titled Work Experience, which of the following previous experience can be included?
A) Years as a homemaker
B) Volunteer experience at a local hospital
C) Employment as a cashier at a supermarket
D) Medical assisting externship in an accredited medical assisting program
E) All of the above
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