Administrative Office Procedures
Final Exam Questions
Course Introduction
Administrative Office Procedures is a comprehensive course designed to equip students with the essential skills and knowledge required for effective management of office environments. The course covers key topics such as communication techniques, office organization, records management, scheduling, customer service, document preparation, and the use of modern office technology. Emphasis is placed on professionalism, ethical standards, and best practices in administrative tasks, preparing students to efficiently support executives, handle sensitive information, and contribute to the smooth operation of any business organization.
Recommended Textbook
Exploring Microsoft Word 2016 Comprehensive 1st Edition by Mary Anne
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900 Verified Questions
900 Flashcards
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Page 2
Chapter 1: Introduction to Word
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Sample Questions
Q1) Pressing Enter at the end of a line or paragraph creates a(n)________.
Answer: hard return
Q2) The default period of time for AutoRecover is ________ minutes.
Answer: 10, ten
Q3) When creating a document, Word's ________ feature allows you to retrieve a document if your computer loses power.
A)System Restore
B)Auto Backup
C)AutoRecover
D)AutoSave
Answer: C
Q4) Commands can be added to the Quick Access Toolbar but not removed.
A)True
B)False
Answer: False
Q5) Document properties are displayed at the top of a Word document.
A)True
B)False
Answer: False
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Chapter 2: Document Presentation
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Sample Questions
Q1) Paragraph spacing is measured in ________.
A)inches
B)points
C)picas
D)characters
Answer: B
Q2) A(n)________ is used to mark specific positions for text alignment.
A)margin
B)indent
C)tab stop
D)text box
Answer: C
Q3) You would use a(n)________style to change an entire paragraph. Answer: paragraph
Q4) The ________ text wrap option has the text follow the shape of the object, filling any open spaces in the shape.
Answer: Through
Q5) A(n)________ consists of the typeface and the type style. Answer: font
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Chapter 3: Document Productivity
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Sample Questions
Q1) Using Word's order of operations, if cell F5 contains 1, and C4 contains 3, then result of =F5+C4^2 is 16.
A)True
B)False
Answer: False
Q2) In Word's order of operations, which of the following is the first step in evaluating an expression?
A)Performing multiplication
B)Evaluating parenthetical information
C)Performing division
D)Performing subtraction
Answer: B
Q3) Word's ________ process combines content from a main document and a data source.
Answer: Mail Merge
Q4) <<AddressBlock>> is an example of a(n)________.
Answer: merge field
Q5) You can use Excel's ________ feature to automatically adjust rows and columns to accommodate their contents.
Answer: AutoFit
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Chapter 4: Collaboration and Research
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Sample Questions
Q1) When reviewing a document, you can accept or reject all changes, or you can accept or reject specific changes.
A)True
B)False
Q2) If you were writing a paper on the War of 1812 for your American History 1800-1900 class, you would probably use the ________ style guide.
A)AMA
B)Chicago
C)Turabian
D)APA
Q3) A(n)________ is an alphabetical listing of topics covered in a document and with the page numbers on which the topics are discussed.
A)table of contents
B)index
C)reference
D)bibliography
Q4) A cover page is sometimes referred to as a(n)________ page.
Q5) The style guides suggest the use of ________-spaced lines.
Q6) The term blog is derived from the phrase ________.
Page 6
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Chapter 5: Desktop Publishing and Graphic Design
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Sample Questions
Q1) To add a graphic element, a(n)________ cap, which is a capital letter formatted in a font size larger than the body text, can be added to the beginning of a paragraph.
Q2) You can link the text boxes so that when text runs out of space in one box it automatically flows into another.
A)True
B)False
Q3) Word is perfect when your task requires a high level of precision and typesetting capability.
A)True
B)False
Q4) Borders can be designed with various line thicknesses and colors as well as small graphics.
A)True
B)False
Q5) So that you can customize shapes, Word provides a(n)________ Style gallery, which contains predefined styles with a combination of colors, lines, and other effects.
Q6) A(n)________ is a set of formatting options you apply to characters or paragraphs.
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Chapter 6: Time-Saving Tools
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Sample Questions
Q1) You can set the colors for six text/background color options in a theme.
A)True
B)False
Q2) When displayed, the Navigation Pane contains three tabs: Headings, Pages, and ________.
Q3) The ________ feature enables you to display two documents on the same screen.
Q4) After you select a template from the list of thumbnail templates, you may upload the template to your computer so that you can use it.
A)True
B)False
Q5) All subdocuments are locked when in what condition?
A)Collapsed
B)Open
C)Closed
D)Expanded
Q6) The theme fonts contain a coordinating ________ and body text font for each different theme.
Q7) The default typeface name used in the Normal template is ________.
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Q8) You can store your building block as ________ so that you can use them again later.
Chapter 7: Document Automation
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Sample Questions
Q1) A(n)________ is a document designed to collect data.
Q2) What type of content control would you use for simple numeric calculations?
A)Formula
B)Smart
C)Number
D)Text
Q3) A document which has been created from a template is most often saved with what extension, which allows the template to be used over again?
A).doxc
B).dotm
C).docx
D).dotx
Q4) Which of the following is not a normal step in preparing to create a macro?
A)Practice recording the macro.
B)Identify the task you want to record.
C)Decide on a meaningful name for the macro.
D)Determine what template the macro will be stored in.
Q5) The Microsoft tool ________ enables you to create your own digital certificate.
Q6) A date picker is only relevant with a(n)________ form.
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Q7) The pointer looks like a(n)________ recorder when you are recording a macro.
Chapter 8: Word and the Internet
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Sample Questions
Q1) When saving a web page as a Web Page (filtered), images are saved in an accompanying folder, which can be located anywhere on your computer as long as the links back to the .html file are not broken.
A)True
B)False
Q2) Bookmarks are often used on ________ webpages, which help the user to navigate quickly between a question and the corresponding answer.
Q3) You cannot begin the name of a bookmark with a(n)________.
Q4) What feature enables users to collaborate with their audience on a group report or business proposal?
A)Share
B)Collaborate
C)Backstage
D)Blog
Q5) You can search for templates with no content by typing ________ in the Search for online templates box in Backstage view.
Q6) When you rename a group, you can also select a colorful ________ to represent the group's contents.
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Chapter 9: Appendix: Office 2016 Common Features
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Sample Questions
Q1) Excel does not include a spelling checker.
A)True
B)False
Q2) You can use Excel to organize records, financial transactions, and business information in the form of worksheets.
A)True
B)False
Q3) The ________ is located at the bottom of the program window, contains information relative to the open file and is specific to each application.
A)title bar
B)Dialog Box Launcher
C)status bar
D)Quick Access Toolbar
Q4) Which of the following keyboard shortcuts is used to paste the contents of the Clipboard?
A)Ctrl+P
B)Ctrl+C
C)Ctrl+V
D)Ctrl+X
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