Administrative Medical Assisting Study Guide Questions
Course Introduction
Administrative Medical Assisting introduces students to the essential clerical and organizational skills required for efficient medical office operations. The course covers topics including patient scheduling, medical records management, billing and coding practices, health insurance procedures, and effective communication with patients and healthcare professionals. Emphasis is placed on confidentiality, ethical considerations, and professionalism within a healthcare setting. By the end of the course, students will possess foundational knowledge to support the workflow of medical offices, clinics, and other healthcare facilities, preparing them for entry-level roles as medical administrative assistants.
Recommended Textbook
Delmars Administrative Medical Assisting 5th Edition by Wilburta Q. Lindh
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Chapter 1: The Medical Assisting Profession
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Q1) Which of the following qualities does a medical assistant who continually asks to leave early to go to other appointments need to develop?
A) Flexibility
B) Dependability
C) Initiative
D) Effective communication
Answer: B
Q2) Which of the following is NOT an expectation of a student at their practicum site?
A) Punctuality
B) Openness to criticism
C) Pay
D) Mindfulness of patient confidentiality
Answer: C
Q3) Registration
A)voluntary
B)mandatory
Answer: A
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Chapter 2: Health Care Settings and the Health Care Team
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Q1) Which of the following best describes the purpose of managed care?
A) Control patient access to providers
B) Provide quality health care while containing costs
C) Limit access to specialists
D) Provide care only when patients truly need it
Answer: B
Q2) Most patients find there is very little difference between an M.D.and a D.O.
A)True
B)False
Answer: True
Q3) In the medical field,it is appropriate to address a person qualified by education,training,and licensure to practice medicine as Doctor.
A)True
B)False
Answer: True
Q4) Medical schools in the United States do not currently offer courses in alternative medicine.
A)True
B)False
Answer: False
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Chapter 3: History of Medicine
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Q1) Which of the following occurred after it was proven that bacteria caused certain diseases?
A) Vaccination was encouraged.
B) Greater care was taken to prevent transmission.
C) There was no further need for bacterial cultures.
D) Herbs were abandoned in treating disease.
Answer: B
Q2) discovered x-rays
A)Banting and Best
B)Roentgen
C)Laennec
D)Lister
Answer: B
Q3) Which of the following statements regarding cancer is incorrect?
A) Chronic irritation is considered a primary cause of cancer.
B) Cancers contain stem cells that destroy other cancer cells.
C) Chemotherapy drugs are matched to the specific genetic code of an individual.
D) Cancer is often removed through surgery.
Answer: B
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Chapter 4: Coping Skills for the Medical Assistant
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Q1) Which of the following best describes one of the illnesses associated with longer-duration stress?
A) Fainting
B) Headache
C) Dyspnea
D) Panic attacks
Q2) Which of these traits are least likely to make a person vulnerable to burnout?
A) Poor social support networks
B) Perfectionist
C) Planner
D) Poorly nourishment
Q3) Which of the following best describes the fight or flight stage of the GAS theory?
A) The body becomes exhausted by its reaction to stress.
B) The sympathetic nervous system prepares the body.
C) The parasympathetic nervous system is activated.
D) The body begins to perceive and be aware of stress.
Q4) Focus on office management during the third year of employment.
A)long-term goal
B)short-term goal
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Chapter 5: Therapeutic Communication Skills
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Q1) You tell Mr.Kind that he will have to give himself these injections at least daily and maybe twice a day.He states,"I am so disappointed.I thought I would not have to give these injections except when my blood sugar is up." Which of the following statements would be the most appropriate feedback?
A) I know you thought you would be finished today.
B) Each injection will take just a little time and be over before you know it.
C) I know you are unhappy about this change in your health status and how often you will need the injections.
D) You seem upset.
Q2) Mind control of the body and maintaining a balance between natural forces and energy in the body
A)Judaism
B)Islam
C)Hispanic and Latino
D)Asian
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Chapter 6: The Therapeutic Approach to the Patient With
Life-Threatening
Illness
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Q1) Which of the following is NOT one of Kübler-Ross's stages of grief?
A) Anger
B) Bargaining
C) Demanding
D) Denial
E) Acceptance
Q2) Which of the following is the most appropriate therapeutic response by the medical assistant to a patient with a life-threatening illness?
A) Capitalize on the patient's strengths.
B) Build on the patient's own culture and coping abilities.
C) Maintain hope.
D) Show continued care and concern.
E) All of the above
Q3) Which of the following is an example of an Asian expression of pain?
A) General terms of relating the imbalance of the body
B) Descriptive words such as piercing or throbbing
C) Description of disturbances of the mind
D) Describing pain on a scale of 1 to 10
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Chapter 7: Legal Considerations
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Q1) A promise was made to cure the patient,when a cure may not be possible.
A)subject to criminal law
B)subject to civil law
Q2) Which of the following best describes a child patient who is a minor?
A) Patient who has reached the age of majority
B) Patient who is an emancipated minor
C) Patient who has not reached the age of majority
D) Patient who is a mature minor
Q3) A large amount of money was stolen.
A)subject to criminal law
B)subject to civil law
Q4) Which of the following best describes the legal violation if a medical assistant practices outside his scope of training?
A) Breach of the standard of care
B) Negligence
C) Public duty
D) Informed consent
Q5) The medical assistant gave the wrong medication,causing harm to the patient.
A)subject to criminal law
B)subject to civil law
9
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Chapter 8: Ethical Considerations
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Q1) Which of the following statements applies to a medical assistant's knowledge of information in a patient's life acquired in the course of employment?
A) It should be the topic of office discussions.
B) It is considered confidential information.
C) It should be discussed with the medical assistant's family.
D) It should be divulged only to the patient's immediate family members.
Q2) Whether a state requires IPV (Intimate Partner Violence)to be reported will depend in part upon whether a weapon is used.
A)True
B)False
Q3) A patient's medical chart and the information in it are the property of which of the following?
A) State board of medical examiners
B) Patient and family
C) Physician and the patient
D) State drug enforcement agency regional office
Q4) Hospice discourages cardiopulmonary resuscitation,IV therapy,and feeding tubes.
A)True
B)False
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Chapter 9: Emergency Procedures and First AID
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Q1) broken ends are jammed into each other
A)greenstick
B)simple
C)compound
D)comminuted
E)Colles
F)depressed
G)spiral
H)impacted
Q2) What is the common term for the medical term syncope?
A) Dizziness
B) Ringing
C) Perspiration
D) Fainting
E) Vomiting
Q3) Which of the following is most appropriate when dealing with poisonings?
A) Tell the patient to take ipecac.
B) Give them something to eat or drink.
C) Identify the name and amount of poison taken.
D) Ask whether the patient is conscious.
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Chapter 10: Creating the Facility Environment
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Q1) Which of the following is the most appropriate action of the administrative medical assistant when there is a delay in the provider's schedule?
A) Use this time to make reminder calls for future appointments.
B) Ask everyone to make another appointment.
C) Notify patients of the delay and offer alternatives.
D) Escort as many patients as possible to exam rooms.
Q2) When was the Americans with Disabilities Act (ADA)passed by the United States Congress?
A) 1960
B) 1970
C) 1980
D) 1990
Q3) Which colors are good in areas that require quiet and extended concentration?
A) Yellows and oranges
B) Browns and blacks
C) Greens and blues
D) Reds and purples
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Chapter 11: Computers in the Ambulatory Care Setting
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Q1) What will make electronic health records a reality?
A) LANs
B) WiFi
C) Apps
D) Cloud Computing
Q2) Viruses find their way onto a system through which of the following?
A) Opening e-mail attachments
B) Opening unauthorized software
C) Downloading programs from the Internet
D) All of the above
Q3) Which of the following is an example of application software functions?
A) Microsoft Windows
B) Scheduling and insurance coding
C) Macintosh
D) Graphic interface operating system
Q4) fax machine
A)data input device
B)data output device
C)data storage device
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Chapter 12: Telecommunications
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Q1) You start an incoming call by asking the caller some questions in order to screen calls.Why is this important?
A) To be sure the caller talks to the person who will be most helpful
B) To elicit information and give you time to think
C) To give you time to signal the office manager for help
D) To get out your protocol book to help the person
Q2) pharmaceutical sale representative
A)medical assistant
B)provider
Q3) Which is not a type of VoIP service?
A) Protocol connection
B) Computer/computer
C) IP phone
D) Analog telephone adapter
Q4) While you are asking questions,the person states,"I just took a bunch of pills." What do you ask next?
A) How much did you take?
B) Are there overdose instructions on the bottle?
C) What did you take?
D) What is the medication dosage?
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Chapter 13: Patient Scheduling
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Q1) Which of the following actions is most appropriate when checking in patients?
A) Interview patients in the reception area only.
B) Leave the patient in waiting room until the physician is ready.
C) Discuss vital information with the patient in a private location.
D) Retrieve the patient's chart only when the patient arrives.
Q2) Which of the following is the most appropriate action when there are delays in the physician's schedule?
A) Notify patients when there will be more than a 45-minute wait.
B) Notify patients when there is an emergency only, because physician will catch up.
C) Offer to cancel and let them call for another appointment.
D) Give patients an estimate of delay and options to deal with delay.
Q3) Which of the following is an appropriate action when scheduling a patient in the office and the phone rings?
A) Ignore the call until the appointment is completed with the patient.
B) Leave the patient, turn your back, walk away for privacy, and answer the call.
C) Let the answering service answer the call and follow up when finished with the current patient.
D) Excuse yourself first and then ask the caller to hold for a moment.
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Chapter 14: Medical Records Management
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Q1) Which method of arranging charts uses a page that lists vital identification data,immunizations,allergies,medications,and problems?
A) Problem-oriented medical record (POMR)
B) Source-oriented medical record (SOMR)
C) Strict chronological arrangement
D) Shingling
Q2) In President George Bush's 2004 Health Information Technology Plan,he included the goal that most Americans would have electronic health records by what year?
A) 2020
B) 2014
C) 2012
D) 2008
Q3) Which of the following is NOT considered when choosing a patient filing system?
A) Primary filing objectives
B) Number of expected patients
C) Confidentiality
D) Amount of cross-referencing needed
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Chapter 15: Written Communications
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Q1) Which of the following letter styles omits the salutation and closing?
A) Full block
B) Modified block
C) Indented block
D) Simplified
Q2) Cloud computing offers which of the following benefits?
A) Documents no longer need to be transferred from author to another.
B) Documents can be viewed by anyone.
C) Documents can be viewed by anyone with a password.
D) Both A and C.
Q3) Which of the following is not a common envelope size?
A) 6 3/4
B) 7
C) 8 1/2
D) 10
Q4) Which of the following is the recommended format for the date line of a letter?
A) On the tenth line on the right margin
B) At the top of page in an abbreviated format
C) Two or three lines below the letterhead
D) Three lines below the inside address
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Chapter 16: Medical Documents
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Q1) Which turnaround time has the longest time frame to be completed?
A) ASAP
B) STAT
C) Aged
D) Current
Q2) When editing a transcription document,and you flag a certain area. What does this mean?
A) It is ready to be put on a legal document.
B) It needs a physician's signature.
C) You are unable to interpret the flagged area.
D) There is an incorrect spelling.
Q3) The process of reviewing the transcribed document for accuracy and clarity is known as what?
A) Scanning
B) Editing
C) Controlling
D) Cutting
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Chapter 17: Medical Insurance
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Q1) fee-for-service payment
A)managed care
B)traditional
Q2) Which of the following applies to a method of containing hospital costs that is based on an average cost for treatment of a patient's condition?
A) Capitation
B) Diagnostically related groups
C) Fee-for-service
D) Allowable charges
Q3) Before certain procedures or visits can be made,some insurance policies require which of the following?
A) Preauthorization
B) Predetermination
C) Preregistration
D) Claim review
Q4) usually can go outside provider network
A)managed care
B)traditional
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Chapter 18: Medical Insurance Coding
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Q1) Which of the following is NOT affected by coding accuracy?
A) Ruling out a diagnosis
B) Physician reimbursement
C) Resubmissions
D) Medical records
Q2) Which of the following is a convention used when there is not enough information to find a more specific code?
A) NEC
B) NOS
C) V codes
D) E codes
Q3) Separating the components of a procedure and reporting them as billable codes with charges in order to increase reimbursement rates is known as what?
A) Upcoding
B) Unbundling
C) Bundling
D) Downcoding
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Chapter 19: Daily Financial Practices
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Q1) Which of the following would NOT be indicated on a bank statement?
A) Listing of cleared checks
B) Deposits received by the bank
C) Service charges
D) Time check was written
Q2) Which of the following accounts is debited when a check is written to pay invoices?
A) Accounts receivable
B) Accounts payable
C) Expenses
D) Checking
Q3) Which of the following is NOT a requirement for the ABN form?
A) Must be in writing
B) Must indicate the type of procedure(s)
C) Must include the final cost
D) Must include the reason the patient is responsible
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Chapter 20: Billing and Collections
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Q1) Which of the following is used to gauge the effectiveness of the ambulatory care setting's billing practices?
A) Collections ratio
B) Accounts receivable ratio
C) Desirable ratio
D) Delinquent accounts ratio
Q2) Which of the following best describes a monthly billing system?
A) Patients are billed monthly in alternating cycles.
B) All bills are completed in a few days and mailed.
C) Accounts are divided into groups and billed monthly, but in different weeks.
D) Accounts are divided up alphabetically and mailed on the 15th of the month
Q3) When can statements no longer be sent or any attempt be made to collect a delinquent account?
A) When the patient dies
B) When the patient declares bankruptcy
C) When the patient skips or moves with no forwarding address
D) When the patient loses in small claims court
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Chapter 21: Accounting Practices
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Q1) Which would NOT be considered part of the ledger or journal entry?
A) Date of transaction
B) Account names involved
C) Dollar amount of charges
D) Total receipts
Q2) Which of the following applies to the financial report that shows cumulative monthly profit and loss?
A) Aging analysis
B) Balance sheet
C) Cost ratio
D) Income statement
Q3) Which of the following best describes a primary need of medical facilities to monitor more information?
A) Increased staff
B) Decreased staff
C) Longer hours
D) Computerization
Q4) property taxes
A)fixed costs
B)variable costs
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Chapter 22: The Medical Assistant As Clinic Manager
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Q1) Which of the following is NOT part of the brainstorming process?
A) Everyone contributes ideas for a solution.
B) All of the possible solutions are reviewed for workability.
C) Solutions are prioritized.
D) A needs assessment is performed.
E) One person is assigned to implement a solution.
Q2) What is NOT a helpful guideline in preventing conflicts?
A) Seek out office gossip.
B) Do not tolerate negative comments among employees.
C) Keep confidences.
D) Manage by walking around.
Q3) Social networking should NOT be used in which of the following ways?
A) To criticize the competition
B) To recruit new employees
C) To build community
D) To engage customers
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Chapter 23: The Medical Assistant As Human Resources Manager
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Q1) Which is NOT true regarding Personnel Records?
A) They are open to all members of management.
B) All documentation and correspondence related to each employee must be kept there.
C) Files are destroyed when an employee leaves or is let go.
D) The file includes information normally maintained for payroll.
Q2) Conduct an exit interview.
A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education
Q3) Encourage monthly continuing education programs.
A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education
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Chapter 24: Preparing for Medical Assisting Credentials
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Q1) Which of the following is NOT an appropriate action in forming a successful study group?
A) Encourage members to prepare for each session.
B) Select a member to be in charge of each group meeting.
C) Set a specific time limit for sessions.
D) Include extra time for casual conversation within the session.
Q2) Only graduates from an accredited medical assistant program may sit for the CMA and RMA examination.Which of the following organization(s)accredits these programs?
A) ABHES and CAAHEP
B) AAMA and AMT
C) AMA and AMT
D) NHA
Q3) Which of the following is the minimum number of years of work experience in the profession of medical assisting without formal training required for eligibility to sit for the Registered Medical Assistant examination?
A) 2 years
B) 3 years
C) 5 years
D) 7 years
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Chapter 25: Employment Strategies
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Q1) Which of the following best describes the type of résumé advantageous for an applicant whose work experience has been volunteer or freelance?
A) Targeted
B) Functional
C) Chronological
Q2) Which of the following is the most appropriate action when completing an employment application form?
A) Be prepared to complete the form while in the office.
B) Write "see résumé" rather than supply all information.
C) Complete quickly to not delay another applicant.
D) Use a pencil in case errors are made.
Q3) developed
A)power verb
B)not a power verb
Q4) Of employees who ask for a raise or promotion,how many receive them?
A) One-half
B) One-quarter
C) Three-quarters
D) All of them
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