A+ Certification Preparation
Textbook Exam Questions
Course Introduction
This course provides comprehensive preparation for the CompTIA A+ Certification, a widely recognized credential for entry-level IT professionals. Students will gain foundational knowledge and practical skills in computer hardware, software installation, troubleshooting, networking, security, and customer service. The curriculum covers essential topics including operating systems, mobile devices, virtualization, cloud computing, and diagnosing common technical issues. Through a combination of theoretical instruction and hands-on labs, participants will develop the competencies needed to succeed on the A+ certification exams and begin a career in information technology support.
Recommended Textbook
Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs 5th Edition by Mike Meyers
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2
Chapter 1: The Path of the PC Tech
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Sample Questions
Q1) A(n) _______________ is a networking device that controls and directs the flow of information over networks, such as e-mail messages, Web browsing, and so on.
Answer: router
Q2) Several certifications cover computer literacy or _______________ literacy, the phrase that means "what every person needs to know about computers to survive in the 21st century."
Answer: digital
Q3) About how much study time is required to pass the A+ exams for the unexperienced and experienced tech?
Answer: A total neophyte often needs roughly 240 hours of study time.An experienced tech shouldn't need more than 60 hours.
Q4) What are some valid ways to earn CEUs?
Answer: Professionals can participate in industry events and seminars, complete a presentation, participate in IT training, teach a course, or earn another higher-level certification.The number of CEUs that you earn by completing each of these requirements varies, and each requires that you submit documentation to CompTIA for review.
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3
Chapter 2: Operational Procedures
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Sample Questions
Q1) What action is always recommended before making any major changes to a critical system?
A)Test your theory.
B)Add more RAM.
C)Make backups.
D)Reboot using Low Resolution mode.
Answer: C
Q2) What is a critical preventive measure to consider in almost every case?
Answer: Educate the user.Take advantage of the time with the user to informally train him about the problem.
Q3) _______________ means to tell the truth and _______________ means to do the right thing.
Answer: Honesty, integrity
Q4) Most companies require a signed _______________ to perform work.
Answer: Authorization of Work
Q5) At the completion of work, you should _______________ the problem and solution and _______________ up with the customer to verify satisfaction.
Answer: document, follow
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Chapter 3: The Visible Computer
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Sample Questions
Q1) Describe at least two ways in which you can navigate to the Windows 8/8.1 Control Panel.
Answer: You can access the Control Panel in several ways:
-Tap the down arrow on the lower right of the Start screen and scroll all the way to the right in the list of Apps.In the Windows System category, click on Control Panel.That's the slow way, but you should know it for the exams.You can also start typing control panel in the Search field in the Apps list.Control Panel will quickly appear as the best option to select.
-Right-click on the Start button and select Control Panel from the menu.You can bring up the same menu by pressing Windows logo key + X.
-In the Start screen, start typing control panel; the Control Panel will show up as the top option in the Search charm.Select it to open.
Q2) Within the original Windows 8 operating system, what is the result when a user scrolls with a mouse wheel?
Answer: Scrolling with the mouse wheel scrolls right to left rather than up and down.
Q3) _______________ is the term used to describe specific Linux versions.
Answer: Distributions Distros
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Chapter 4: Microprocessors
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Q1) The number of caches included with most newer CPUs is _______________.
Q2) What keeps every stage of the processor busy on every click of the clock, making a CPU run more efficiently without increasing the clock speed?
A)Cores
B)Threads
C)Pipelines
D)Cycles
Q3) What term defines the first cache that the CPU uses?
A)L1 cache
B)L2 cache
C)L3 cache
D)L4 cache
Q4) What kind of RAM comprises cache?
A)Fast RAM
B)Cool RAM
C)Multi-RAM
D)SRAM
Q5) What makes parallel execution possible?
Q6) How do newer CPUs support virtualization?
Q7) List the three different types of cache included with most newer CPUs.
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Chapter 5: Ram
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Sample Questions
Q1) What size DIMM is used by laptop DDR2 SDRAMs?
A)168-pin SO-DIMM
B)184-pin SO-DIMM
C)200-pin SO-DIMM
D)240-pin SO-DIMM
Q2) One of Rambus' best concepts may be the dual-channel architecture-using two sticks of RDRAM together to increase _______________.
A)power
B)voltage
C)capacity
D)throughput
Q3) Latency numbers reflect how many ticks of the _______________ occur before the RAM responds.
Q4) In general, how do you access RAM in a laptop?
Q5) Which term refers to typical consumer RAM?
A)Unbuffered
B)Buffered
C)Registered
D)Unregistered
Q6) A system _______________ is when the computer stops functioning.
Page 7
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Chapter 6: Bios
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Sample Questions
Q1) How can a user change the order in which the boot loader searches devices for an operating system?
Q2) How can you easily clear CMOS settings and change them back to factory defaults?
A)Unplug the PC and then restart within 10 seconds.
B)Change the positions of the CMOS clear wires.
C)Issue a CMOS command from the command line.
D)You cannot clear the CMOS back to factory settings.
Q3) While replacing the coin battery on the motherboard, how are CMOS settings retained?
A)Replace the old battery with a new one within 30 seconds.
B)Flash the BIOS to create a backup copy of CMOS settings.
C)Change the boot sequence in the CMOS setup utility prior to changing the battery.
D)Leave the PC plugged into an AC outlet.
Q4) What are programs stored on ROM chips called?
A)Applications
B)Drivers
C)Firmware
D)Software
Q5) Define basic input/output services (BIOS).
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Chapter 7: Motherboards
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Sample Questions
Q1) A Blue Screen of Death (BSoD) displaying in the midst of heavy computing is an example of a(n) _______________ failure.
Q2) An AGP slot was a PCI slot; however, it had a direct connection to the
A)Southbridge
B)Northbridge
C)CMOS
D)CPU
Q3) What is the importance of the motherboard book?
Q4) What are the benefits of ITX small form factor (SFF) motherboards?
Q5) What steps should you take to correct the "!" symbol error in Device Manager?
Q6) Why do chipsets factor hugely in the purchase or recommendation of a particular motherboard?
Q7) Briefly describe two ways to install a new device driver on Windows systems.
Q8) How does a form factor relate to air movement in a case?
Q9) RAID _______________ refers to making two drives act as one drive by spreading data across them, which is good for speed.
Q11) What hardware options do different chipsets support? Page 9
Q10) Explain the reasoning behind proprietary motherboards.
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Page 10
Chapter 8: Power Supplies
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Q1) What is the purpose of a continuity test?
Q2) The _______________ located near the top of the computer case takes air from inside the case and sends it outside.
Q3) _______________, which are large, square fans, provide extra cooling for key components inside a PC.
Q4) The _______________ provides basic cooling for the PC.
Q5) _______________ is the amount of electrons moving past a certain point on a wire.
Q6) Which unit is used to measure resistance?
A)Joule
B)Ampere
C)Ohm
D)Watt
Q7) The largely extinct 3.5-inch floppy disk drive uses the _______________ connector.
A)Molex
B)mini
C)P1
D)P4 12V
Q8) What is a possible symptom of a power supply that is dying slowly?
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Chapter 9: Hard Drive Technologies
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Q1) Many folks refer to traditional HDDs as magnetic hard drives, or sometimes _______________-based hard drives.
Q2) Describe how RAID 5 works.
Q3) To install solid-state drives into a desktop or tower with 3.5-inch drive bays, _______________ are available to make the job easy.
A)magnetic pins
B)channel fillers
C)three-inch nylon screws
D)form-factor adapters
Q4) SATA creates a point-to-point connection between the SATA device and the SATA controller, the _______________.
Q5) What is autodetection?
Q6) Describe the advantages of using disk duplexing over disk mirroring.
Q7) Motherboards provide support for the SATA hard drive controllers via the system BIOS, but they require configuration in _______________ for the specific hard drives attached.
Q8) Regardless of the external interface, you will find an ordinary SATA drive inside the _______________ (the name used to describe the casing of external hard drives).
Page 12
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Chapter 10: Implementing Hard Drives
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Q1) When a computer boots up, where does BIOS look for instructions?
Q2) The _______________ stores the location of the operating system boot files.
A)boot sector
B)MBR
C)partition table
D)partition boot sector
Q3) List any two advantages of NTFS over other file systems.
Q4) The first sector of an MBR hard drive contains the _______________.
Q5) Which type of dynamic disk requires three or more dynamic disks with equal-sized unallocated spaces?
A)Simple
B)Stripped
C)RAID 5
D)Mirrored
Q6) What are two things possible with a dynamic disk that cannot be done with a regular partition?
Q7) What are the differences in the abilities of Windows XP, Vista, and 7 to resize partitions?
Q8) What is an error correction code (ECC)?
Q9) FAT32 does not work on drives larger than _______________ TB. Page 13
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Page 14
Chapter 11: Essential Peripherals
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Q1) What are the two Blu-ray Disc writable formats?
A)BD-R and BD-RE
B)BD-ROM and BD-RW
C)BD-R and BD-RW
D)BD-RW and BD-RE
Q2) _______________ devices scan and remember unique aspects of various body parts such as your retina, iris, head image, or fingerprint, using some form of sensing device such as a retinal scanner.
Q3) What is the maximum data transfer speed that USB 2.0 can handle?
A)5 Mbps
B)5 Gbps
C)480 Mbps
D)480 Gbps
Q4) What three technologies does the DVD format use to achieve its capacities?
Q5) When using MP3 compression, how far can you shrink a WAV file without losing much sound quality?
Q6) The _______________ is both the oldest and still the primary way to input data into a PC.
Q7) How should you clean modern pointing devices such as an optical mouse?
Q8) What does ATAPI-compliant mean?
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Chapter 12: Building a PC
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Sample Questions
Q1) How would you share a printer on a home server PC?
Q2) Which type of PC combines the requirements of a graphics workstation and an audio workstation?
A)Home-theater PC
B)Virtualization workstation
C)Video editing workstation
D)Gaming PC
Q3) During a multiboot installation, the _______________ tool can be used to shrink the C : partition and create another partition.
Q4) What must you normally accept when installing a Windows operating system?
A)Default settings
B)Slow response time
C)A plethora of GUIs
D)An End User License Agreement (EULA)
Q5) What kind of hardware support for sound is needed in a home-theater PC?
Q6) Briefly describe the users and their primary need for a graphics workstation.
Q7) What is the User State Migration Tool (USTM) in Windows?
Q8) What is a zero-fill (or overwrite) operation on a disk?
Q9) What are the types of signal HDMI carries?
Q10) What are the realistic recommended hardware specs for a thick client? Page 16
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Chapter 13: Windows Under the Hood
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Sample Questions
Q1) The best way to work with services is to use the _______________ applet.
Q2) Which file contains information about the various operating systems installed on the system?
A)Boot Configuration Data (BCD) file
B)Ntoskrnl.exe
C)Task Manager
D)Winload.exe
Q3) What is the reg command?
Q4) What is the function of HKEY_CLASSES_ROOT?
Q5) Which command can modify the Registry by adding (or registering) dynamic link library (DLL) files as command components?
A)Regedit
B)Reg
C)Regsvr32
D)Regedt32
Q6) What is the function of HKEY_CURRENT_USER?
Q7) In a(n) _______________ system, the MBR/GUID partition table (GPT) nor the file system boot code is run.
Q8) What does the "Users" tab in Task Manager allow you to do?
Q9) What should you always do before making manual changes in the Registry? Page 18
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Page 19
Chapter 14: Users, Groups, and Permissions
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Q1) List three recommendations with regard to good password practices.
Q2) On every Windows system, each record in an encrypted database of user names and passwords is called a(n) _______________.
A)Group account
B)Single account
C)Specialized account
D)Local user account
Q3) To create and manage user accounts in Windows, you must be a member of the ____________________ group.
Q4) If an administrator wants to access a folder or file they do not have permission to access, they can go through a process called _______________.
Q5) Clicking the _______________ checkbox for a particular NTFS permission tells Windows to overrule inheritance and stop that particular NTFS permission.
Q6) In defining exactly what any particular account can or cannot do to a file or folder, it is considered best practice to assign _______________ to groups and then add user accounts to groups.
Q7) In a Windows system, at least one account must be a(n) _______________ account.
Q8) What happens if administrative shares are deleted?
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Chapter 15: Maintaining and Optimizing Operating Systems
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Q1) Your system can automatically contact Microsoft's Web sites and download critical updates through ________________.
A)Windows Update
B)Control Panel
C)Service Pack
D)Driver Release
Q2) If Windows does not detect a newly connected device, what should you do?
Q3) What tab in the System Configuration utility allows you to select the type of startup you would like to use for the next boot?
Q4) _______________ updates must be installed manually.
Q5) The most common method for installing software in Mac OS X involves the Mac _______________.
Q6) In Windows Task Scheduler, what are triggers?
Q7) File compression in Windows is carried out by the _______________ application.
Q8) In Mac OS X, updates are accessed through the _______________ pane in System Preferences.
Q9) The _______________ Control Panel applet in Windows 8 enables aggressive backup of personal files and folders.
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Q10) What are the steps involved in adding or removing Windows components/features?
Chapter 16: Working With the Command-Line Interface
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Q1) What is another name for a folder?
A)Directory
B)Program
C)System
D)Tree
Q2) The Linux commands ____________________, and _______________ allow a normal user to execute commands that require advanced, or root, privileges.
Q3) What is a wildcard used for in the command-line interface?
Q4) Which Windows command will copy encrypted files?
A)copy
B)robocopy
C)xcopy
D)move
Q5) In Windows 8/8.1, the user should type _______________ in the Start screen's Search bar and press the Enter key to access the command-line interface.
Q6) What does the extension part of a filename instruct the computer to do with the file?
Q7) How is the command-line interface accessed in Windows?
Q8) The cd \ command in Windows always navigates back to the _______________.
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Chapter 17: Troubleshooting Operating Systems
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Q1) What is the best way to restore a good Registry copy?
Q2) What is the difference between the Windows Recovery Environment (WinRE or Windows RE) and the Windows Preinstallation Environment (WinPE or Windows PE)?
Q3) Which automatic startup option should you choose when Windows' startup fails immediately after installing a new driver but before you have logged on again?
A)Last Known Good Configuration
B)Enable VGA Mode (XP)/Enable Low-Resolution Mode
C)Safe Mode with Networking
D)Safe Mode with Command Prompt
Q4) What are some of the different types of Safe modes available?
Q5) When do Windows XP boot failures occur in the startup process?
A)After the Windows login screen appears
B)Between the time POST ends and the Loading Windows screen begins
C)Before POST starts and the Loading Windows screens begins
D)After the GUI starts and before POST starts
Q6) Which advanced startup option causes Windows to create the Ntbtlog.txt file?
Q7) ______________ are snapshots of a system at a given point of time.
Q8) Windows has failed to start up normally.What should you do?
Q9) The ______________ Recovery Console command creates and deletes partitions. Page 23
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Chapter 18: Virtualization
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Q1) One way to consolidate hardware is to replace complex desktop PCs with simple but durable _______________, which may not need hard drives, fans, or optical drives.
Q2) What term refers a large number of networked, virtualized servers combined with a powerful front end?
A)Search engine
B)Virtual machine
C)Operating system
D)Cloud computing
Q3) What does the abbreviation IaaS stand for?
A)Infrastructure as a service
B)Inspection and analysis system
C)Input and actuate service
D)Inspect, analyze, aggregate, select
Q4) Define virtualization.
Q5) How do you connect an internal network of virtual machines?
Q6) A virtualized machine can be seen as a complete system consisting of the physical machine (hardware), a hypervisor, and one or more virtual machines, each with its own set of virtual hardware, a supervisor (operating system) and ________________.
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Chapter 19: Display Technologies
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Q1) For standardization, the _______________ defines a certain number of resolutions, all derived from the granddaddy of video modes: VGA.
Q2) No other area of the PC world reflects the amazing acceleration of technological improvements more than 3-D graphics-in particular, 3-D _______________-which attempts to create images with the same depth and texture as objects seen in the real world.
Q3) A(n) _______________ is the amount of light given off by a light source from a certain angle that is perceived by the human eye.
Q4) Why is PCIe a natural fit for video?
Q5) Which video RAM technology is used on budget graphics cards and is also very common on laptop video cards?
A)DDR SDRAM
B)DDR2 SDRAM
C)DDR3 SDRAM
D)DDR4 SDRAM
Q6) Why do advanced 3-D video cards come with huge amounts of video RAM?
Q7) How is In-Plane Switching (IPS) technology used?
Q8) LCD monitor brightness is measured in _______________.
Q9) Describe the disadvantages of passive display technology.
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Chapter 20: Essentials of Networking
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Q1) In a binary number, each one or zero is called a(n) _______________.
Q2) Describe a work area from a cabling standpoint.
Q3) Most fiber Ethernet networks use _______________ multimode fiber optic cable.
A)RJ-11
B)RG-58
C)AWG 22-26
D)62.5/125
Q4) Network technologies that use laser light use _______________ fiber optic cabling.
Q5) What component connects LANs into a WAN?
A)Hub
B)Router
C)Modem
D)Repeater
Q6) How do you represent the hexadecimal value A in binary?
A)1110
B)1011
C)1100
D)1010
Q7) What is the simplest way to determine the MAC addresses in Windows?
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Chapter 21: Local Area Networking
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Q1) What is the purpose of network client software?
Q2) What organization is responsible for managing and adding Internet domain names and addresses?
Q3) Describe a toner and its use.
Q4) Machines that connect LANs are called _______________.
Q5) What is usually the issue when failing to connect to a new resource?
Q6) Windows displays a(n) _______________ over the network icon in the notification area to indicate that you're not connected.
Q7) What is the difference between full-duplex and half-duplex NICs?
Q8) In a TCP/IP network, the _______________ is used to block out the network portion of an IP address.
Q9) How many bits are in an IPv4 address?
Q11) ::1 is the IPv6 _______________. Page 28
Q10) The ipconfig command shows an IP address of 169.254.0.27.This is indicative of the failure of what network element or service?
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Chapter 22: Wireless Networking
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Q1) Why should a user upgrade from WEP or WPA to WPA2?
Q2) ______________ is designed to create small wireless networks preconfigured to do very specific jobs.
Q3) What enables you to connect to the Internet through a network-aware smartphone, tablet, or other mobile device?
A)802.11b
B)802.11n
C)MAC filtering
D)Cellular wireless network
Q4) What is an Independent Basic Service Set (IBSS)?
Q5) List the variations of the 802.11 standard used in Wi-Fi wireless networks.
Q6) A(n) ______________ enables you to connect to the Internet through a network-aware smartphone, tablet, or other mobile device.
Q7) You can install multiple WAPs to permit "______________" between one WAP's coverage area and another's.
Q8) What is the purpose of an infrared access point device?
Q9) Like 802.11g, ______________ WAPs can run in the 2.4-GHz ISM band, supporting earlier, slower 802.11b/g devices.
Q10) What are the only two requirements for an ad hoc wireless network?
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Chapter 23: The Internet
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Q1) All Web browsers use the _______________.
A)Hypertext Transfer Protocol (HTTP)
B)Internet Message Access Protocol (IMAP)
C)Integrated Services Digital Network (ISDN)
D)Post Office Protocol 3 (POP3)
Q2) Review the steps you might take to solve a limited connectivity problem.
Q3) Describe the contents of the Privacy tab in the Internet Options applet.
Q4) Every Tier 1 and Tier 2 provider leases connections to the Internet to companies called ______________.
A)Internet Connection Sharing (ICS)
B)Integrated Services Digital Network (ISDN)
C)Internet service providers (ISPs)
D)World Wide Web (WWW)
Q5) Describe Long Term Evolution (LTE) technology.
Q6) What is the Internet?
Q7) How can you check latency using the ping utility?
Q8) Dial-up links to the Internet have their own special hardware protocol called
Q9) What is QoS?
Q10) What is the Simple Network Management Protocol (SNMP)? Page 31
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Chapter 24: Portable Computing
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Q1) ACPI S3 is known as _______________ or Standby mode.
Q2) Laptops often provide a video port for hooking up an external monitor, though wireless screen sharing and _______________ are gaining popularity as an alternative.
Q3) What is the main advantage of a touchpad over other pointing device options for laptops?
Q4) What is the difference between HDD and SSD?
Q5) What special type of "suspend" occurs when critical configuration information is written to the hard drive?
A)Enabled
B)Standby
C)Soft power
D)Hibernation
Q6) What size audio port do laptops have?
A)2.5-mm
B)3-mm
C)3.5-mm
D)2-mm
Q7) What is aspect ratio of most laptops today?
Q8) Describe shared memory.
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Chapter 25: Understanding Mobile Devices
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Q1) What is the screen size for most phablets today?
A)5.5 to 6.5 inches
B)7.5 to 10.5 inches
C)9.5 to 11.5 inches
D)12.5 inches
Q2) An SSL-based VPN uses the standard SSL port, _______________.
A)TCP 441
B)TCP 442
C)TCP 443
D)TCP 444
Q3) List three features of wearable devices that distinguish them from other mobile devices.
Q4) A(n) ______________ number can be used to unlock a phone.
A)IMEI
B)IMSI
C)ICCID
D)SSID
Q5) What technologies have largely replaced infrared (IR) technology?
Q6) Explain why mobile phone calibration is more of a troubleshooting step than an important feature.
Page 34
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Chapter 26: Care and Feeding of Mobile Devices
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Sample Questions
Q1) A(n) _______________ is a string of bits used by a computer program to encrypt or decrypt data.
Q2) A(n) _______________ is a collection of configuration and security settings that an administrator has created in order to apply those settings to particular categories of users or devices.
Q3) What are a few things to troubleshoot if your device can't connect to an external monitor?
Q4) One of the most prominent connection issues plaguing mobile devices is a(n) _______________.
Q5) Factory reset, or reset to factory default, is also known as a _______________.
A)hard backup
B)restore
C)soft reset
D)hard reset
Q6) Removing OS restrictions on an Android device is known as _________________.
A)rooting
B)device Spoofing
C)unlocking
D)jailbreaking
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Q7) What is the knowledge factor when talking about authentication?
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Chapter 27: Printers and Multifunction Devices
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120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/43824
Sample Questions
Q1) ______________ starts the physical part of the printing process.
Q2) A laser printer's transfer corona applies a positive charge to the paper, drawing the ______________ charged toner particles to the paper.
Q3) A common problem with inkjet printers is the tendency for the ____________ to dry out when the printer is not used, even for a relatively short time.
Q4) What is printer emulation?
Q5) What should you do if your dot-matrix printer output is covered with dots and small smudges?
Q6) Most printers now connect to a PC via a(n) ______________ port and not a DB-25 parallel port.
Q7) What is an MSDS?
Q8) What element is heated by tiny resistors or electroconductive plates at the end of each tube in an inkjet printer?
A)Ink
B)Toner
C)Toner powder
D)Nozzle
Q9) What is resolution enhancement technology (RET)?
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Chapter 28: Securing Computers
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89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/43825
Sample Questions
Q1) When you open or install new software, you must agree to abide by the use and sharing guidelines stipulated by the software copyright holder.This agreement is called the _______________ Agreement.
Q2) Port forwarding enables you to open a port in a firewall and direct incoming traffic on that port to a(n) _____________.
A)special firewall program
B)port with a hardware firewall
C)computer on another network
D)specific IP address on your LAN
Q3) What is the correct humidity range for computer equipment?
A)0-20 percent
B)10-20 percent
C)30-40 percent
D)60-80 percent
Q4) What is a rootkit?
Q5) How can a technician identify an action or content as prohibited?
Q6) Following someone through the door is an example of _______________.
Q7) The list of virus signatures that your antivirus program can recognize is called the