A+ Certification Preparation Test
Questions
Course Introduction
This course is designed to equip students with the foundational knowledge and hands-on skills necessary to prepare for the CompTIA A+ certification exams. Covering both hardware and software essentials, the course provides instruction in PC assembly, troubleshooting, operating system installation and configuration, network fundamentals, and security practices. Students will also learn about mobile devices, virtualization, and cloud computing. Through theoretical lessons and practical lab exercises, participants gain the competence required to solve real-world technical issues, making this course ideal for those seeking entry-level positions in IT support or looking to validate their technical expertise with an industry-recognized certification.
Recommended Textbook
A+ Guide to IT Technical Support Hardware and Software 9th Edition by Jean Andrews
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Chapter 1: First Look at Computer Parts and Tools
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Q1) a computer is said to be in this mode when all wireless technologies are turned off
A) DisplayPort
B) DIMM
C) heat sink
D) PCIe
E) POST
F) SO-DIMM
G) airplane mode
H) Bluetooth
I) central processing unit (CPU)
J) micro-ATX
Answer: G
Q2) In a cellular network, each cell is controlled by a tower. What are these towers called?
A) cell controllers
B) cell hubs
C) base controllers
D) base stations
Answer: D
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Chapter 2: Working Inside Desktops and Laptops
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Q1) When handling motherboards, cards, or drives, which statement is NOT accurate?
A) You should not touch chips on the device
B) You should not hold expansion cards by the edges
C) You should not touch any soldered components on a card
D) You should not touch edge connectors
Answer: B
Q2) Sometimes a board may have an extra PCIe power connector. This connector comes in what two different pin numbers?
A) 4-pin
B) 6-pin
C) 8-pin
D) 8+1 pin
Answer: B, C
Q3) In what order should you install components into the case after disassembling a computer?
A) power supply, drives, motherboard, cards
B) drives, motherboard, cards, power supply
C) cards, motherboard, power supply, drives
D) motherboard, drives, cards, power supply
Answer: A
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Chapter 3: All About Motherboards
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Q1) What was the 64-bit Front Side Bus replaced with in the X58 (Nehalem) chipset?
A) FSB
B) PCIe
C) QPI
D) ICH
Answer: C
Q2) The first PCI bus has a 32-bit data path, supplied 5 V of power to an adapter card, and operated at what frequency?
A) 16 MHz
B) 33 MHz
C) 64 MHz
D) 88 MHz
Answer: B
Q3) What is a possible remedy if your system hangs at odd times or during the boot?
A) install new CMOS RAM
B) remove the TPM chip
C) flash the BIOS
D) format the hard disk
Answer: C
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Page 5
Chapter 4: Supporting Processors and Upgrading Memory
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Q1) Which of the following is NOT the name of a current family of Intel processors?
A) Duo
B) Core
C) Atom
D) Celeron
Q2) a task or group of instructions executed by the CPU
A) RIMM
B) dual ranked
C) ECC
D) Hyper-Threading
E) multiplier
F) parity
G) RAS Latency
H) processor frequency
I) single-sided
J) Thread
Q3) Describe the three levels of cache used by a processor.
Q4) List and describe the components found in a Pentium processor.
Q5) Describe the three different categories of processors that must be considered when choosing what type of operating system to install.
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Chapter 5: Supporting the Power System and Troubleshooting Computers
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Q1) List three possible symptoms of a problem with a computer's electrical system.
Q2) Three long beeps during the POST sequence on an Intel BIOS are an indication of what type of issue?
A) motherboard problem
B) memory error
C) system overheat
D) keyboard controller problem
Q3) One long and two short beeps when using an Award BIOS is an indication of what issue?
A) memory error
B) hard drive not found
C) a video problem
D) a CPU problem
Q4) What are the two highest heat producing components in a system?
A) hard drive
B) processor
C) CDROM drive
D) video card
Q5) What is the purpose of a chassis air guide (CAG)?
Q6) List two symptoms of a system that might be overheating. Page 7
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Page 8
Chapter 6: Supporting Hard Drives and Other Storage Devices
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Q1) What two optical disc drive standards allow for rewritable discs?
A) DVD-ROM
B) DVD-RAM
C) BD-ROM
D) BD-RE
Q2) Which statement regarding hard drives is incorrect?
A) the 3.5" size is typically used in desktops
B) a solid state drive has no moving parts
C) solid state drives are less expensive than magnetic hard drives
D) tracks on a hard drive are divided into sectors
Q3) The 2.5" size hard drive is typically used in devices such as MP3 players.
A)True
B)False
Q4) How many layers of data can exist on a single side of a Blu-ray disc?
A) 1
B) 2
C) 3
D) 4
Page 9
Q5) Describe the parts of a magnetic hard disk.
Q6) Describe what a hybrid hard drive is.
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Page 10
Chapter 7: Survey of Windows Features and Support Tools
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Q1) The power saving state that saves all work to the hard drive and powers down the system is known by what term?
A) sleep mode
B) suspend mode
C) save mode
D) hibernation
Q2) What term describes one or more characters following the last period in a filename, such as .exe, .txt, or .avi?
A) filename
B) file extension
C) file version
D) file type
Q3) A hard drive can only have one single root directory.
A)True
B)False
Q4) What is another name for the notification area in Windows?
A) system tray
B) taskbar
C) Control Panel
D) Start Menu
11
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Chapter 8: Installing Windows
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Q1) the overall structure an OS uses to name, store, and organize files on a volume
A) virtual machine
B) file system
C) Windows Easy Transfer
D) push automation
E) standard image
F) system BIOS
G) unattended installation
H) batch file
I) usmtutils
J) answer file
Q2) What two methods are available for Windows to use to partition a drive?
A) UEFI
B) GPT
C) EFT
D) MBR
Q3) When a partition is formatted with a file system and assigned a drive letter it is called a volume.
A)True
B)False
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Chapter 9: Supporting I/O Devices
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Q1) A SuperSpeed USB port is capable of attaining what maximum data transfer speed?
A) 1.2 Gbps
B) 1.5 Gbps
C) 5 Gbps
D) 6 Gbps
Q2) Describe a touch screen device.
Q3) What is a barcode reader and how are they typically connected to a computer?
Q4) A KVM switch allows you to use one monitor, mouse, and keyboard for multiple computers.
A)True
B)False
Q5) When installing a new device, which statement is accurate?
A) a mouse may not require an additional device driver installation
B) Vista drivers never work with Windows 7
C) 32-bit drivers can be installed in a 64-bit OS
D) 64-bit drivers can be installed in a 32-bit OS
Q6) DDR memory is faster than GDDR memory since it is used by the CPU.
A)True
B)False
Q7) What is DirectX?
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Chapter 10: Maintaining Windows
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Q1) In order to ensure drive health, what command should you use to search for and repair file system errors?
A) Defrag
B) Chkdsk
C) Analyze
D) Optimize
Q2) an extra copy of a data or software file that you can use if the original file becomes damaged or destroyed
A) Dynamic volumes
B) Virtual memory
C) Defragmenting
D) Backup
E) Mounted drive
F) Chkdsk utility
G) Pagefile.sys
H) Basic disk
I) restore points
J) file system
Q3) What is the Globally Unique Identifier Partition Table (GUID)?
Q4) Discuss what a cluster is and how files are stored in them.
Page 14
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Chapter 11: Optimizing Windows
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Q1) Explain what you can do if you make a mistake editing the registry and don't know how to correct a problem you create.
Q2) can be set to launch a task or program at a future time, including at startup
A) Task Scheduler
B) Event Viewer
C) Windows ReadyBoost
D) Task Manager
E) Registry
F) kernel
G) shell
H) Computer Management
I) Service
J) HAL
Q3) What task can't be performed by using Task Manager?
A) end a process
B) end process tree
C) restart a process
D) start a process
Q4) Explain how to use Task Manager to change the priority level of an open application.
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Chapter 12: Supporting Customers and Troubleshooting
Windows
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Q1) If you have an overly confident user on the phone, what is a good practice?
A) compliment the user's knowledge, insight, and experience
B) keep the conversation moving to place the user at a disadvantage
C) point out the customer's mistakes to shake their confidence
D) use technical jargon that matches or exceeds the customer's use of jargon
Q2) What command will open the Memory Diagnostics utility?
A) memdiag.exe
B) mdsched.exe
C) ramcheck.exe
D) memfix.exe
Q3) What application can be used to set Windows 8 to boot into Safe Mode while still in Windows?
A) msconfig.exe
B) sfc.exe
C) services.msc
D) rstrui.exe
Q4) Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors.
A)True
B)False
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Chapter 13: Troubleshooting Windows Startup
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Q1) Under the Advanced Options screen, what startup option should be enabled in order to view what did and did not load during the bootup?
A) Event Viewer
B) Boot Logging
C) Safe Mode with Networking
D) Windows Boot Manager
Q2) a small Windows database structured the same as a registry file and contains configuration information about how Windows is started
A) Windows Recovery Environment (RE)
B) Last Known Good Configuration
C) POST (power-on self test)
D) EFI System Parition (ESP)
E) Boot Configuration Data (BCD) store
F) soft boot
G) diskpart
H) Windows Boot Manager (BootMgr)
I) cold boot
J) fixboot
Q3) Describe the Windows 8 reset ability.
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Page 17
Chapter 14: Connecting To and Setting Up a Network
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Q1) a command that can be used to display the TCP/IP configuration
A) DHCP server
B) ipconfig
C) Network Address Translation (NAT)
D) Secure Shell (SSH)
E) Lightweight Directory Access Protocol (LDAP)
F) Wi-Fi Protected Setup (WPS)
G) Fully Qualified Domain Name (FQDN)
H) virtual private network
I) workgroup
J) subnet mask
Q2) Describe the User Datagram Protocol.
Q3) What two terms are used to describe the User Datagram Protocol (UDP)?
A) connectionless protocol
B) connection oriented protocol
C) best effort protocol
D) reliable protocol
Q4) What are the two mail protocols used for delivery of messages, and how do they function?
Q5) Describe a domain name and provide examples of domain names.
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Chapter 15: Supporting Network Hardware
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Q1) a device that keeps a table of MAC addresses to port mappings
A) broadband
B) throughput
C) ferrite clamp
D) latency
E) fast Ethernet
F) patch cable
G) STP
H) switch
I) repeater
J) DSL
Q2) What statement regarding crossover cables is accurate?
A) it's normally used to connect a computer to a hub or switch
B) you use the T568B wiring standard on both ends
C) it is required to connect two Gigabit Ethernet switches together
D) it can be used to connect two PCs together
Q3) Describe a WAN and give an example of a WAN.
Q4) What is the difference between bandwidth and throughput?
Q5) Compare a straight-through cable with a crossover cable.
Q6) What is fiber optic cabling and what are the two types of fiber-optic cable?
Page 19
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Chapter 16: Supporting Mobile Operating Systems
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Q1) iOS was developed by and continues to be maintained by a consortium of companies.
A)True
B)False
Q2) What must you do before using a new iPad or iPod touch?
A) register it
B) activate it
C) install iOS on it
D) install iTunes on it
Q3) What company acquired Android code in 2005 and has a leadership role in its development?
A) Apple
B) Symbian
C) Google
D) Yahoo
Q4) What is the CDMA equivalent of a SIM card?
Q5) What is tethering?
Q6) What information do you need in order to configure a mail account on an iOS device?
Q7) Describe how soft reset and hard reset differ on iOS and Android devices.
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Chapter 17: Windows Resources on a Network
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Q1) Describe two of the four different ways a Remote Assistance session can be initiated.
Q2) To which group does Windows give access to folders that you create which are not part of your user profile?
A) Power Users
B) Guests
C) Authenticated Users
D) Anonymous Users
Q3) a small app or add-on that can be downloaded from a website along with a webpage and is executed by IE to enhance the webpage
A) administrative shares
B) inherited permissions
C) Backup Operators
D) NTFS permissions
E) Power Users
F) share permissions
G) gpedit.msc
H) Remote Desktop Connection
I) Wake on LAN
J) ActiveX control
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Chapter 18: Security Strategies
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Q1) On a peer-to-peer network, authentication is the responsibility of the domain.
A)True
B)False
Q2) What does the presence of the Cydia app on an iOS device indicate?
A) A rootkit has been installed on the device
B) The device is infected with a worm
C) The device has been jailbroken
D) There is spyware software installed on the device
Q3) A person that secretly peaks at your monitor screen while you work may be doing what?
A) tailgating
B) screen capping
C) shoulder surfing
D) social engineering
Q4) If you don't want to use BitLocker to protect your computer, you can still configure a power-on password using which of the following?
A) Windows POP technology
B) the BIOS
C) a feature available on some DVD drives
D) your USB keyboard
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Chapter 19: Supporting Printers and Customizing a System
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Q1) Home Theater PCs often make use of what type of user interface?
A) Command Line Interface (CLI)
B) 10-foot user interface
C) Aero
D) Text User Interface (TUI)
Q2) Before replacing an image drum, what should you do first?
A) unplug it and allow the printer to cool down
B) send several test pages to the printer right before replacing the drum
C) empty the paper tray
D) reset the printer to factory defaults
Q3) A laser printer can produce better-quality printouts than a dot matrix printer, even when printing at the same dpi, because it can vary the size of the dots it prints, creating a sharp, clear image using a technology known by what name?
A) REt
B) REx
C) VART
D) eRT
Q4) Describe the cleaning step of laser printing.
Q5) How does a color laser printer operate compared to a regular laser printer?
Page 23
Q6) Describe the exposing or writing step of laser printing.
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Chapter 20: Virtualization, Linux, and Mac OS X
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Q1) A bootable Linux USB flash drive or CD that can be used to repair system issues is known by what term?
A) live CD
B) repair disk
C) boot CD
D) supplemental OS
Q2) What type of virtualization should you deploy to provide a Virtual Desktop Infrastructure?
A) server-side
B) client-side
C) fat-client
D) type-2
Q3) Programs on Mac that launch at startup are called login items.
A)True
B)False
Q4) What is the main advantage of using a thick client?
A) reduced cost of the machine
B) can be used for purposes other than server-side virtualization
C) does not require an operating system
D) a tablet can serve as a thick client
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