Qvoice Brochure

Converged telephony

Converged telephony services for your business

Converged telephony services for your business The business world is becoming ever more reliant on connected communications, with greater demands placed on your telephone system and how it integrates with and utilises your IT resources. Communications within your organisation and with your clients, must be immediate, responsive and fully integrated if it is to help you meet the challenges faced by businesses today.

Converged telephony

We will show you how a converged communications strategy will deliver benefits for your business.

Voice and data now need to be integrated seamlessly, given the continuing rise in the use of mobile devices like laptops, tablets and smartphones and their necessary integration with servers, desktop computers and phones.

We have developed partnerships with leading telephone application providers and deliver unrivalled expertise in optimising IT hardware, software, networks and systems, This ensures you have a single point of contact to deliver a fully integrated unified communications strategy for your business.

Our 27 years in IT infrastructure design, implementation and support makes Quiss’ ability to integrate voice and unified communications onto your IT infrastructure second to none.

VoIP Voice over IP (VoIP) allows you to make telephone calls using a data or internet connection, converting sound into data packets and transmitting them using your IP network.

VoIP is growing in importance, helping address a number of business challenges and offering a cost-effective solution to the need for better connectivity with colleagues and clients in the competitive commercial environment.

We understand the significant difference this modern approach to communication will make to your organisation and offer all the necessary components of a VoIP solution. We utilise the latest VoIP technology to deliver a fully managed and hosted IP telephony solution.

With an array of features to help you run your business more efficiently, we can ensure your VoIP solution not only meets all your current call requirements, but is future-ready to allow for growth and changes to your business.

VoIP – Voice over Internet Protocol SIP – Session Initiation Protocol IP PBX – Internet Protocol Private Branch Exchange Hybrid – both traditional and IP capabilities

Telephony solutions can be designed to either fully or partially utilise VoIP depending on your current and planned business structure. A hybrid solution can incorporate an onsite IP PBX with either: IP technology for internal connectivity to handsets, reducing wiring requirements and enabling Unified Communications. and / or connection of SIP lines for delivery of calls, providing lines at more than 80% below traditional line rental costs, whilst also allowing flexible DR capabilities.

Quiss will guide you through the whole evaluation and planning process for VoIP applications within your business.

Hosted Telephony A hosted VoIP telephony solution provides everything an organisation could want from a telephone system, without having a traditional private branch exchange (PBX) on-site. A hosted VoIP system doesn’t have to use expensive analogue or ISDN lines, allowing a single IP network to be used for both the telephony and data/internet needs of an organisation as part of a converged network.

Although most organisations consider utilising a hosted VoIP solution to save money on equipment and call costs, it also offers significant improvements in functionality, scalability and flexibility, not to mention the improvement in service, the organisations’ customers are likely to experience.

Compared to traditional telephony, providing new extensions and additional functions is quick and easy.

The benefits of our hosted VoIP service: • Lower call costs and efficient call handling • Instant scalability, up or down • Free additional call features • Keep existing numbers or a choice of over 1 million gold numbers • Free calls between sites, including home workers • No major capital outlay on equipment or infrastructure • Fast and professional support.

Whatever the size of your organisation, a hosted VoIP service is a good solution and does not require a significant investment in new IT infrastructure. Switching to a modern IP-based phone system will not only improve your firm’s efficiency and strengthen the relationships you have with existing clients, but help you secure new business.

A simple to use on-line portal, helps you administer and control your own telephone system for true peace of mind.

Call Centre Solutions We understand the need for organisations to achieve more with less. If you have a busy customer call centre or helpdesk, then the latest communications technology will help you improve efficiency and deliver a better quality service.

We can help you make the most of your call centre staff’s time and integrate their activities readily with other productivity tools in a multivendor environment. Also, it’s important to remember that the latest call centre solutions will lower your total cost of ownership (TCO) and increase your return on investment (ROI).

Using the best of breed, we offer flexible, scalable solutions designed to grow with your organisation.

Using call centre solutions favoured by the world’s leading organisations, we have the expertise and experience to shape it to your exact needs.

We can help your staff handle calls more effectively and boost your call centre’s productivity, whether that’s at a single site

or across many office locations. You can choose whether inbound calls go to the least busy agent, the first available or the individual with the skills needed by a particular caller.

You can run the system on your existing infrastructure, or upon a converged IP network, with scalable packages designed for organisations of different sizes; from basic conditional routing capabilities for up to 30 agents and for larger call centres with the full complement of advanced Call Vectoring (conditional routing) capabilities.

Connectivity We offer a range of solutions, each of which can be tailored to the specific needs of your organisation, utilising the very latest in high speed data services.

We have developed a complete set of connectivity options designed to keep your data and voice flowing and all at very competitive rates.

Your organisation can operate efficiently, whilst reducing the costs associated with network communications. Whatever your specific needs we will ensure you have the necessary technology, network and products to get the best out of each of your organisation’s office locations.

We offer effective fault management, backed by 24/7 support and an excellent service, shaped by the needs of your organisation and utilising the latest high speed products – get in touch and get connected.

Quiss are able to supply, manage and support any line or data circuits that best suit your business.

After discussion and evaluation of your business needs, we will recommend the services that enhance your operation and offer future resilience: • SIP lines – Cloud based line/call delivery • ISDN lines – ISDN30, ISDN2 traditional line connectivity • Analogue lines – Fax and alarm connections • EFM – Ethernet data circuit up to 40mb bandwidth • Leased line – Fibre data circuit up to a 1gb bandwidth • MPLS – Multiple site managed data networks • ADSL2+ - Small or back up broadband connection • FTTC – Fibre to the cabinet high capacity broadband (business grade back up).

Unified Communications Home Working – Efficient. Effective. Productive.

Mobile Solutions – Stay connected, stay productive

With just an internet connection, we can help you ensure home and remote workers are a seamless extension of your main office, making it easy for customers and colleagues to reach them. We will use a range of telephony solutions to create a unified communications strategy for your business.

We have the experience to help you develop an innovative and unified communications strategy for your organisation, and with single number accessibility, we can ensure employees away from the office remain accessible.

Small businesses can expand their employee resources by enabling people to work remotely, from anywhere in the world, with calls routed through the network to reduce costs and eliminate variable phone expenses. This seamless integration of remote workers allows you to reduce expensive office space or maintain your current office, even though your business is growing and employing more people.

Our ability to create a fully unified communications strategy for your organisation ensures you can grow and employ the right people, regardless of their location. Fewer people commuting is good for the environment as well as cutting down on office space, which is also pretty green.

It’s not the future, it’s the present. Even if it’s not something you have considered before for your organisation, it is worth a chat to understand the benefits that are easily available. Remember, Quiss can help.

Whether employees are with clients, on the factory floor or out on the road, they can still be reached with any phone being easily turned into an extension of an office phone. Users give out just a single number, their office number, and when someone calls the office, phone and mobile ring simultaneously.

With the latest technology you can create and manage conference calls from any mobile device with a single click. You can also extend both your presence and instant messaging capabilities to your mobile device, allowing you to see who is available at any time enabling you contact them through instant messaging.

We will ensure you have easy access to all your messages, whether you are using a smartphone, laptop or mobile phone. Any voicemail messages, along with your emails will appear in a single inbox and using visual voicemail on your smartphone or PC you can prioritize messages and listen to and reply to emails over the phone using text-to-speech technology.

Microsoft Desktop Integration As an authorised partner for Microsoft, we are ideally placed to ensure you achieve an efficient and effective integration of voice, video, presence, mobile, conferencing and chat – true desktop integration.

Mobile Devices Managed Mobile Solutions

Handset Supply and Support

Mobile technology is now an essential part of any communications infrastructure, offering a range of benefits to your organisation and your employees. However it must be part of a fully integrated communications strategy if users are to remain productive, efficient and able to seize new opportunities.

In addition to our mobile packages, we also offer a wide choice of handsets, enabling you to select the devices wanted by users within your organisation, whilst ensuring you get the right mobiles for your business and importantly, your budget.

We deliver a complete mobile solution, backed by a flexible approach that includes our unique consultancy and management to deliver exactly what you need, when you need it.

Vodafone, O2 and EE Joining forces with leading mobile network providers Vodafone, O2 and EE, allows us to offer flexible, tailored packages for mobile voice & data, over a business grade network to support the growth ambitions of organisations of every size.

On-premise Video Conferencing If you have already invested in video-conferencing and your IT department wants to be able to maintain control and security, our on-premise business video-conferencing solutions fit the bill perfectly. The systems are just as easy to use, but now sit on your network, allowing you to optimise configuration by location, team and user.

Quiss can help you maximize security, with everything on your network, within your firewall and integrated into your existing systems.

Our solutions seamlessly plug into your existing software and are likely to be interoperable with your current video investments.

Call Management Call Management Reporting

Bill Analysis

If your organisation receives a high call volume or you manage a busy call centre, we can ensure you have the relevant reporting data necessary to identify operational issues and help you resolve them.

Many organisations in the UK continue to spend more than they need to buying the wrong tariffs for both business mobiles and their landlines.

As part of our comprehensive converged telephony solution, we will undertake a free audit to establish just how much your organisation could save; a significant sum in all likelihood.

A comprehensive range of powerful analysis and reporting tools allow you take control and be more pro-active. You can see missed calls, identify those that may represent potential business and choose to call back thereby increasing your chances of winning business and improving your customer service.

By managing your resources more efficiently, you will be able to ensure customers rarely hear the engaged tone to help strengthen your client relationships.

You can monitor the performance of individual staff members, a particular team or a whole department to see who is hitting their target and who might need more support. Accurate reporting will also help you monitor your marketing campaigns, allowing you to instantly review the response rates to particular adverts and discover the ones that are delivering your best return on investment.

Our experience and partnership with leading suppliers will help you get the integrated analysis and reporting solution your organisation needs.

This in-depth analysis will allow us to recommend an alternative network and tariff that we believe better suits the needs of your organisation, whilst helping you make significant savings. When it comes to phones, bills and calls, Quiss can help.

Call Recording For many organisations, accounting for time spent on phone calls can both be important and challenging – particularly if individuals use their mobiles to make and take calls.

Modern IP-based phone systems route all calls internally or to mobiles, then all the necessary information is collected to create accurate and detailed reports. You then have all the details you need to help strengthen client relationships and ensure every minute is accounted for.

Both traditional and the latest IP-based phone systems allow you to record phone conversations to help handle client relationships and improve the training of your call handlers to optimise their performance. Once recorded, they can be retrieved for review and potentially for distribution in emails.

Quiss will also guide you through legalities and offer advice for introducing call recording to your business, including advice to keep you within FSA and Oftel guidelines.

Support & Training Here at Qvoice, it’s not all about selling new equipment, but helping ensure you get the best value from your investment, through reactive and responsive support from people who understand your system and the way you want to use it.

Our helpdesk will deal with any error messages that appear on phone or system screens, whilst our experienced engineers will work with you to address any bigger issues or equipment and software upgrades. Although the systems are relatively simple to maintain yourself, we are always on hand for routine maintenance and to help integrate complementary technologies – we’re just a call away!

Training is an important part of extracting every bit of value out of any new converged telephony system. We can train users to take advantage of all the new features of both the system and the handset, on site to ensure productivity is maintained, either in small classes or one-on-one at each user’s desk – you choose what works best for you.

Excellence through experience

QUISS TECHNOLOGY PLC Claymore, Tame Valley Industrial Estate, Tamworth, B77 5DQ TELEPHONE 01827 265000 EMAIL enquiries@quiss.co.uk

www.quiss.co.uk