2018 Quiport Sustainability report

QUIPORT | 1

QUIPORT | 3

A PUBLICATION BY CORPORACIÓN QUIPORT S. A. The reproduction of this publication in whole or in part by any means is forbidden without the express authorization of Corporación Quiport S. A. GRI 102-1 / GRI 102-3 CORPORACIÓN QUIPORT S. A. Edif. Quito Airport Center, nivel 2 Aeropuerto Internacional Mariscal Sucre Parroquia Tababela S/N, vía a Yaruquí.

Quito www.quiport.com Technical Development and Editing: PROTERRACONSULTORES Medioambiente & Sostenibilidad Art Direction: La Incre CORPORACIÓN QUIPORT S.A. (QUIPORT) clarifies that every care and effort has been made in the preparation and compilation of this Sustainability Report to present up-to-date information. However, it is possible that small errors may have been made while compiling this document.

Therefore, CORPORACIÓN QUIPORT S.A. shall not be liable to any stakeholder, public entity or third parties for any loss, damage or problems caused as a result of any inaccuracy or mistake in the information contained on the following pages.

4 | 2018 SUSTAINABILITY REPORT

INDEX LETTER FROM THE PRESIDENT AND CEO

6

1 ABOUT THIS REPORT

9

2 CORPORACIÓN QUIPORT

21

3 SUSTAINABILITY, ETHICS AND INTEGRITY

49

4 CREATION OF ECONOMIC VALUE

59

5 COMMITMENT TO QUALITY AND SAFETY

69

6 RESPONSIBLE HUMAN RESOURCE MANAGEMENT

99

7 SUSTAINABLE ENVIRONMENTAL MANAGEMENT

129

8 SOCIAL COMMITMENT

153

GRI CONTENT INDEX

160 QUIPORT | 5

2018 SUSTAINABILITY REPORT GRI 102-14

MESSAGE FROM THE PRESIDENT AND CEO

Andrew O’Brian President and CEO CORPORACIÓN QUIPORT S.A.

city. Aeromexico also announced an increase in the frequency of weekly flights between the capitals of Mexico and Ecuador, and Air France announced the launch of operations in 2019 between Quito and Paris, returning to the country after a 25-year absence. The year also ended well with the start of operations on December 27 by the Brazilian airline GOL on the Sao Paulo-Quito route.

All this growth, together with the perspectives for expanding connectivity in 2019, makes it necessary to offer the required space and services to airlines and passengers. Since 2017, Quiport has been carrying out an integrated plan of expansion and improvement that will be completed in 2020. Some of the components of the plan were delivered in 2018, such as the expansion of the cargo apron, the parking area for ramp equipment and the area for oversize cargo. In September, as part of the expansion and improvement plan, we announced to the country the projects for the expansion of the passenger terminal building and commercial apron, as well as for the reconfiguration of the public arrivals and departures halls. The whole plan represents an investment of US$ 90 million.

The Corporación Quiport 2018 Sustainability Report is an exercise in self-assessment which reflects the company’s most relevant achievements seen from multiple viewpoints.

It offers a perspective not just from those who make up the company, but from an understanding of the needs and views of every stakeholder with whom we interact and organize our work.

Air cargo for export is maintaining the rising trend it has shown since the airport started operating in the parish of Tababela, with 194,097 tons moved abroad. The majority of the cargo, around 92%, is flowers making us an important hub for the development of agricultural exports from the north central highlands of Ecuador, and part of a chain that creates thousands of jobs.

Corporación Quiport’s work is developed around four general areas of strategic action: increasing air connectivity, developing infrastructure, maintaining high levels of service for our clients: airlines and passengers, and strengthening the abilities of our employees. This is all linked to working responsibly with the neighboring communities and the environment. This is why in 2018 we saw a significant growth in air connectivity, allowing an increase also in passenger traffic at the airport and in the volume of cargo moved.

The strong performance of the flower sector, the efficiency of the logistics chain and the technical advantages of the infrastructure the airport offers, means we foresee a sustained increase in flower exports. But there is also potential to diversify the products that are exported from Quito, since there is sufficient offer by the cargo airlines that operate from Quito International Airport.

The year got off to a good start with the addition on January 2 of Air Europa to the Madrid-Quito route, joining the group of airlines that serve the 6 | 2018 SUSTAINABILITY REPORT

The organized growth of the airport would not be possible without the coordinated work with the Municipality of the Metropolitan District of Quito and the central government.

Throughout our presence in Ecuador we have forged a productive relationship with the Ecuadorian state, which has enabled us to establish better planning and receive the necessary support to execute projects whether for the development of routes or infrastructure.

The development of air operations is not separate from the social and environmental aspects of life. Through public consultations and participation that we carry out periodically, we can measure the real impact of our work with the parishes that neighbor the airport and identify the emergence of new needs and opportunities for cooperation. This is how we have strengthened the training projects and our football and basketball schools, helping the people of the parishes to expand their skills and giving children and young people a chance to manage their time in a positive way while gaining habits related to effort, discipline and teamwork.

In environmental matters we are aware of the importance of contributing to the mitigation of climate change produced by CO2 emissions and other greenhouse gases released into the atmosphere. We have prioritized our progress in the Airport Carbon Accreditation program (ACA).

We have reached level 3 – Optimization which involves the main operators at the airport in our efforts to adopt practices and technologies to positively reduce greenhouse gas emissions.

While we worked towards level 3 certification, we began to prepare the plan to achieve level 3+ Neutrality in 2019, the final level of the ACA program. This will oblige us to maintain a continuous policy to find opportunities to control the carbon footprint of our operations.

The sum total of all the elements of our work means that Quiport has not only reached positions of leadership in the regional airport industry, but has also enabled it to have a direct influence in the future of the sector. Having taken on the Presidency of Airports Council International - Latin America and the Caribbean, we have been entrusted with renewing the organization to face the new challenges relating to environmental protection, efficiency, customer service, dialogue with airlines and relations with civil aviation authorities and governments.

These are just a few of the core principles of administration that we address in this 2018 Sustainability Report. Throughout the document we will re-examine the material topics in more detail and their relation to the United Nations Sustainable Development Goals, which provide the road map for our work. We have made significant progress, but we are also mindful that the efforts to develop sustainable operations do not have an end and every day, year after year, these present new challenges. The important thing is that we are ready to tackle them and press forward, making positive contributions to the city, the country and, why not, the world that we live in.

The company’s employees are the key to its efficient and successful operation. With this reality in mind, in 2018 we created a series of spaces to learn more about their opinions and expectations, incorporating them more directly into the planning process. We know that our employees’ experience of day-to-day operations is very valuable when it comes to finding creative solutions to the challenges we face. Of course, this philosophy goes hand-in-hand with a training policy and benefits program in keeping with the reality of our sector.

QUIPORT | 7

8 | 2018 SUSTAINABILITY REPORT

ABOUT THIS REPORT GRI 102-50 / GRI 102-51 / GRI 102-52 / GRI 102-53 / GRI 102-54 / GRI 102-56 For a third consecutive year1, Corporación Quiport S. A. (Quiport) presents its economic, social and environmental results and progress with the aim to provide complete information on its management and progress in relation to the sustainability of its operations.

REPORT PROFILE SCOPE AND LIMITS Covering a period from January 1 to December 31, 2018, this report has been prepared in accordance with the Core option of the GRI Standards 2, and it follows the sectoral guidelines of the GRI G4 Airport Operators Sector Disclosures.

The reported financial information comes from the company’s financial statements, audited by an external independent firm.

Regarding the non-financial information provided, this follows the guidance of the Institute for Social and Ethical Accountability in the latest version of the AA1000 standards and, therefore, the principles of inclusivity, materiality and responsiveness of AA1000 2008 APS.

¹Based on an annual reporting cycle, the last report published by Corporación Quiport was for 2017. ²GRI: Global Reporting Initiative.

QUIPORT | 9

GRI 102-46

REPORT QUALITY

CONTENT

Accuracy

Four principles established by the GRI have been used to define the content of this report: stakeholder inclusiveness, sustainability context, materiality and completeness, as well as the recommendations on the steps to take to define material topics. Further on the developed process is explained in detail, as well as the GRI standards for reporting.

This report is the result of a collaboration by the heads of the main areas of management of Corporaciรณn Quiport S.A., who are responsible on behalf of the company for the preparation and integrity of the information provided. The reported content and performance parameters have been established through a rigorous internal information management process, which has ensured the correct application of the six principles established by the GRI for defining the quality of a sustainability report: accuracy, balance, clarity, comparability, reliability and timeliness.

Balance

Clarity

Comparability

Reliability

Timeliness

CONTENT DEFINITIONS VERIFICATION AND TRACEABILITY OF INFORMATION This document has not been subject to a specific external verification process by an independent third party, in relation to the application of GRI Standards.

However, a large part of the reported economic, environmental and/or social content has been compared externally and independently in the framework of specific assurance processes that the company submits to.

Skateholder Inclusiveness

Sustainability Context

Materiality

Completeness 10 | 2018 SUSTAINABILITY REPORT

QUIPORT | 11

2018 MATERIAL TOPICS Before preparing this Sustainability Report, Quiport, together with a specialist consulting firm, carried out a thorough review and update of the material topics on which its sustainability management is established. With the aim to update the evaluation of the impacts of its activities and verify its responsiveness to the expectations of its stakeholders, this process was performed according to the following framework:

12 | 2018 SUSTAINABILITY REPORT

IMPACT ANALYSIS AND EVALUATION Review of various analyses of sectoral materiality developed by experts.

Analysis of the company’s strategic objectives for sustainable development.

Mapping of the main impacts on sustainable development.

INTERNAL VALIDATION AND PRIORITIZATION Work session with the company’s management.

IDENTIFICATION OF INTEREST GROUP EXPECTATIONS 1 round table with stakeholders.

2 round tables with communities.

9 surveys of key informants.

15 interviews with passengers and 3 with corporate users.

5 surveys of suppliers.

SYSTEMATIZATION OF KEY ISSUES Processing the set of gathered information.

Systematization of material topics.

Definition of report content.

QUIPORT | 13

IMPACT ANALYSIS AND EVALUATION 1. Analysis of Sectoral Studies Designed by Experts - GRI – Sectoral content ‘airport operators’.

- ACI-ACA Airport Carbon Accreditation Program.

- IPCC Guidelines for National Greenhouse Gas Inventories.

- WHO Air Quality Guidelines for Particulate Matter, Ozone, Nitrogen Dioxide and Sulfur Dioxide.

- International Finance Corporation (IFC) Environmental, Health, and Safety Guidelines for Airports.

- Airports Council International (ACI) Airport Service Quality (ASQ) passenger survey.

2. Review of Internal Information of Corporación Quiport - Quiport’s 2018 Strategic Plan.

- Environmental Impact Study and Environmental Management Plan of the new Quito International Airport, 2011.

- Biennial Environmental Compliance Audit (November 2018).

- Economic Impact Analysis of Mariscal Sucre International Airport (MSIA), 2016.

- ACI ASQ Results (service quality survey), January to September 2018.

- Quiport Organizational Climate Results, January 2018.

GRI 102-48 / GRI 102-49 This review of material topics has involved a certain level of modification of the structure and content reported in this Sustainability Report, in relation to previous reports published by the company. However, these changes have been possible without having to change the reporting in a systemic and profound way, or restating the information to be published.

GRI 102-44 / GRI 102-46 / GRI 102-47 GRI 103-1 -> of all material topics identified and reported The topics identified as a result of this process are shown on the following page. For each one we have established: coverage and the level of priority given according to an ascending scale from 0 to 3 (0 being of no importance and 3 being a high level of importance).

14 | 2018 SUSTAINABILITY REPORT

SCOPE OF MANAGEMENT GENERAL

Importance of Impact

Importance for Interest Groups

Coverage

Operational limits relating to services offered at the airport.

2.60

2.33

Internal

Regulatory framework under which the airport operates .

3.00

2.36

Internal

Delimitation of passenger pick up, cargo and connected destinations areas.

2.90

2.09

Internal

Size of the airport.

2.60

1.93

Internal

Assessment mechanisms and ethical concerns.

3.00

2.44

Internal

Identified Material Topic

ECONOMIC

Importance Importance for of Impact Interest Groups

Identified Material Topic

Coverage

Economic impact on direct, indirect and induced income, including taxes paid.

2.70

2.28

Area of influence

Direct impact on the labor market and the generation of value for the city and country.

2.80

2.09

Area of influence

Airport maintenance standards.

applied

2.20

2.38

Internal

Impacts on the local economy and quality of life, arising from the increase of installations and access facilities .

2.60

1.93

Internal

Generation of indirect impacts on employment and land use in surrounding areas.

3.00

2.44

Internal

services

and

QUIPORT | 15

ENVIRONMENTAL

Identified Material Topic

Importance of Impact

Importance for Interest Groups

Coverage

z

Programs, initiatives and results for reducing energy consumption.

2.60

2.51

Internal

Storm water and wastewater management.

2.30

2.49

Internal

Policies and proceedings to reconcile air safety with the environmental management of wildlife and the natural state of the landscape .

2.60

2.35

Internal

Implemented policies and results achieved in the reduction of greenhouse gases (GHG).

2.60

2.57

Internal

Ambient air quality levels.

2.50

2.34

Internal

Management and disposal of confiscated materials, fuels and/or others identified as posing significant risks to the environment or health.

2.60

2.18

Internal

Contamination of land and bodies of water by fuel spills or other chemical products, in the direct area of influence of the airport’s operations.

2.70

2.20

Internal

Identification of the different modes of land transport offered, and initiatives implemented to reduce the corresponding impacts.

2.30

2.18

Internal

Noise management: established targets, measurement and monitoring systems, operational measures for mitigation and offsetting or noise protection.

2.20

2.17

Internal

16 | 2018 SUSTAINABILITY REPORT

EMPLOYMENT

Identified Material Topic

Importance Importance for of Impact Interest Groups

Coverage

Policies and programs developed to favor the recruitment of local personnel.

2.10

2.54

Internal and suppliers

Policies and programs developed to mitigate the turnover of own and subcontracted personnel, and to encourage retention.

2.10

2.31

Internal and suppliers

Policies to mitigate the risk of strikes and protests, and other types of disruptions to operations arising from labor disputes.

2.10

2.29

Internal and suppliers

Programs for monitoring and mitigating personnel’s direct exposure to elevated noise levels, hazardous substances and infectious diseases.

2.70

2.46

Internal

Professional development and staff training.

2.50

2.34

Internal and suppliers

Encourage diversity and equal opportunities at the company.

2.70

2.49

Internal and suppliers

PASSENGERS AND USERS

Identified Material Topic

Importance Importance for of Impact Interest Groups

Coverage

Policies and programs to mitigate the risk of collisions between aircraft and birds / wildlife.

2.70

2.16

Internal

Security assessments of the airport facilities.

2.90

2.61

DGAC³

Information for passengers and users.

2.60

2.45

Internal

Policies and programs focused on ensuring the continuity of operations in case of emergency and specific management of events that affect quality of service .

3.00

2.59

Internal

Processes or procedures developed for quality control of the services offered.

2.80

2.64

Internal

Programs and procedures developed to serve users with special needs .

2.70

2.72

Internal

³ General Directorate of Civil Aviation.

QUIPORT | 17

HUMAN RIGHTS AND COMMUNITIES

Identified Material Topic

Importance Importance for of Impact Interest Groups

Coverage

2.55

Authorities

2.60

2.61

Internal, suppliers and authorities

2.70

2.23

Policies and programs developed in relation to human trafficking, to create awareness, interact with the authorities, train personnel and sensitize business partners.

2.40

Airport security roles and responsibilities, in particular to prevent discrimination in security controls and breaches of basic human rights.

Policies for the evaluation of risks and management of operational impacts on local communities, and as regards displacement and resettlement of people.

Internal, suppliers and authorities

GRI 102-44 / GRI 102-46 / GRI 102-47 GRI 103-1 -> of all material topics identified and reported

MATERIAL TOPICS 2018/19 – CORPORACIÓN QUIPORT In accordance with the GRI Standards, below is a matrix prioritizing the identified material topics:

2.8

PNE Facilities

2.7

Quality of service

Human Rights Airport Security

2.6 Local Employment

GHG Emissions

Human Trafficking

Diversity and Equality

Energy

2.5

Operational Continuity

Water

Ethics

Importance for Skateholders

OH&S Information for users

Regulatory Framework

Maintenance

2.4

Biodiversity

2.3

Polluting Emissions

Employee Turnover

Investment in Infrastructure & Services

Labor Development

Indirect Economic Impacts

Operational Limits Economic performance

Labor Disputes

Local Communities

Land Transport

2.2

Noise

Fuel and Chemicals Waste Bird Collisions

2.1

Limits of Business

Creation of Value

2.0

Size of the Operation

1.9

1.8 1.80

2.00

2.20

2.40

2.60

2.80

3.00

Impact for the company

QUIPORT | 19

20 | 2018 SUSTAINABILITY REPORT

CORPORACIร N QUIPORT

GRI 102-2 / GRI 102-4 / GRI AOSD G4-7

We are committed to the airport development of Quito and Ecuador

ABOUT US Corporaciรณn Quiport S. A. is the company in charge of the integrated management of Mariscal Sucre International Airport (MSIA), the main gateway to Ecuador. The airport is located in Tababela, 24 km from the capital city.

As the concessionaire of the Quito airport service, Corporaciรณn Quiport oversaw the operation of the old Mariscal Sucre International Airport, as well as the development, design, financing, construction, administration and maintenance of the new Quito International Airport.

QUIPORT | 21

OUR SHAREHOLDERS Corporación Quiport is conformed by important companies with vast experience in the concession and operation of airports: CCR of Brazil, Odinsa S.A. of Colombia, and HAS Development Corporation (HAS-DC) of the USA.

ABOUT THE MSIA CONCESSION The concession contract between the Municipality of Quito – through CORPAQ (currently Empresa Pública Metropolitana de Servicios Aeroportuarios - EPMSA) – and Corporación Quiport awards our company the operation, administration, maintenance and improvement of the Quito airport service for 35 years (from 2006 until 2041).

22 | 2018 SUSTAINABILITY REPORT

OUR SHAREHOLDERS

The CCR Group is one of the largest infrastructure concession companies in Latin America.

It is responsible for the administration of 3,735 km of roads in Brazil; the operation of Line 4-Yellow, Line 5-Lilac of the São Paulo subway and Line 17-Gold of the São Paulo monorail; of passenger water transportation in Rio de Janeiro and the Salvador and Lauro de Frietas metro system and passenger transport by ships in Rio de Janeiro. It also has investments in international airports (Belo Horizonte, Quito, San José and Curaçao), in addition to other service companies.

Leonardo Vianna Grupo CCR President

Eduardo Camargo

Celso Paes

CCR Airports President

Administrative and Finance Superintendent CCR Airports

QUIPORT | 23

OUR SHAREHOLDERS

Odinsa, concessions company of the Argos Group, is an enterprise dedicated to the structuring, promotion, management and development of road infrastructure projects and airports with presence in Colombia, Ecuador, Aruba and the Dominican Republic. It has become a vehicle for regional connectivity and a source of development in Latin America.

Mauricio Ossa Pablo Arroyave

President

Financial Vice President

Eduardo Bettín Vice President of Institutional and Legal Affairs

Andrés Ortega Gustavo Ordoñez Vice President of Road Concessions

24 | 2018 SUSTAINABILITY REPORT

Vice President of Airport Concessions

Carlos Alzate Vice President of Human and Administrative Management

OUR SHAREHOLDERS

HAS Development Corporation (HASDC) is an airport development and management company that has actively participated in various privatizations and concessions of airports and other similar operations (collectively, public-private partnerships, PPPs), mainly in Central and South America. Over the years, in addition to participating in PPPs for airports, it has provided airport training and consulting services and other related services to various airports around the world. HASDC is a company affiliated with the Houston Airport System.

Ramรณn Mirรณ

Hank Coleman

President and Financial Manager

General Advisor

QUIPORT | 25

GRI AOSD G4-4

STRATEGIC PARTNERS There are multiple stakeholders involved in the operation of MSIA with whom Corporación Quiport constantly interacts. Each of them has specific responsibilities:

AIRLINES

•Airline staff greet passengers, process their documents and baggage, provide information, handle special requirements and control boarding.

• They coordinate all processes to provide the sales, documentation and baggage services etc. to passengers.

- Aviation security inspection (AVSEC) of passengers Airport Security

and airport staff.

- Inspection of carry-on baggage and checked baggage.

- Operation of X-ray machines.

- Controls with archway metal detectors.

- Controls with CCTV.

Environmental Control

Concession Control

Quality of Service

Infrastructure

Metropolitan, national and international environmental regulations.

To deliver a high-quality service to users in all areas.

Control of on-site constructions and interventions at MSIA.

Maintenance of and improvements to airport facilities / equipment.

Issuance of airport security passes Airport fees Lost property management

26 | 2018 SUSTAINABILITY REPORT

(General Directorate of Civil Aviation) Assessment, certification and qualification of airport staff.

Assessment, certification and qualification of aviation security companies and staff.

Flight authorization.

Aviation regustration.

Airport Rescue and Fire Fighting Service.

Issuance of maximum permitted height certificates for buildings.

Certification of suppliers of airport services.

Air navigation.

Specialist aviation training.

Certification of aircraft, maintenance organizations and air operators to control airworthiness.

Aircraft fuel supply.

GRI AOSD G4-4 Oversee and control the entry and exit of people, goods and means of transport across the borders and customs zones of the Republic of Ecuador.

Calculate and collect tax obligations generated on these movements.

Issue resolutions on claims, appeals, petitions and enquiries; and prevent, prosecute and penalize customs violations.

Storage, verification, appraisal, liquidation, tax collection, and control and oversight of goods that enter under special customs regimes.

Agency responsible for control and regulation for the protection and improvement of animal health, plant health and food safety.

Control, regulate and prevent the entry of animal and plant products, byproducts and derivatives, to reduce the risk of introducing non-native species and products that may affect human health, agricultural activities, native species and endemic species of the Galapagos Islands.

Immigration is the first line of screening entries to and exits from the country, to control national security.

Units of the NAtional Police of Ecuador that operate at Quito Airport: UIPA: Ports and Airports Intelligence Unit.

CRAC: Canine Training Center.

PolicĂ­a de Turismo: Police specialized in tourism.

PolicĂ­a Judicial: Unit specialized in pre-procedural and criminal procedural investigation.

The Ministry of Public Health, through the Undersecretariat for Oversight and the National Office for Epidemiological Oversight, is responsible for guaranteeing the application of International Health Regulations in coordination with all involved authorities.

QUIPORT | 27

KEY COLLABORATOR

Dr. Sandra Reed Serrano The legal structure on which the entire Quito International Airport project is based on requires legal advice with a broad command of current national and international legislation on Corporate Law and Contracts and Foreign Investment. Since 2006, Quiport Corporation has entrusted its legal affairs to Dr. Sandra Reed Serrano, who at all times has been a fundamental piece in the search for beneficial solutions for all parties involved, always respecting the current legal framework.

Dr. Reed is a partner in the law firm PĂŠrez Bustamante & Ponce, a prestigious legal buffet recognized throughout the country and in the world. It also belongs to the Inter American Bar Association (IABA), an organization that constitutes an independent professional forum dedicated to the exchange of information and opinions in the interest of the Rule of Law of democratic institutions in the Western Hemisphere.

28 | 2018 SUSTAINABILITY REPORT

GRI 102-7 / GRI AOSD G4-9 / GRI AOSD G4-AO1 / GRI AOSD G4-AO2 / GRI AOSD G4-AO3

2018 IN NUMBERS

5.2

million passengers.

8,300 Airport employees.

120

companies and institutions operate at the airport.

30 | 2018 SUSTAINABILITY REPORT

164

daily flights on average.

57,397 aircraft movements.

14,323

average passengers per day.

231,945 tons of cargo.

43,311 beneficiaries of corporate responsability programs.

54,900 followers on Twitter.

1,533,563 website visitors.

49,129 'likes' on Facebook.

QUITO

25

destinations from Quito.

14

passenger airlines.

19

cargo airlines. *Includes charter flights.

QUIPORT | 31

GRI 102-46

CORPORATE REPUTATION Vistazo Magazine published a study conducted annually by Merco (Corporate Reputation Business Monitor), a Spanish organization that investigates corporate reputation in eleven Latin American countries and is a regional leader in this type of studies. From this study a ranking of the 100 Ecuadorian companies with the highest corporate reputation is prepared, and in 2018, Corporaciรณn Quiport appears in 33rd place.

For the elaboration of the corporate reputation ranking, Merco has developed an evaluation methodology that involves various interest groups in topics such as business strategy, credibility and quality of management, social and environmental responsibility, respect for consumers, quality of work, transparency information, efficiency in corporate communication, management team, innovation and competitive strategy.

DIGITAL REPUTATION SL Latam, an Ecuadorian company specializing in data intelligence for marketing and corporate communication with a presence in Latin America, developed a ranking on the companies with the best digital reputation. Corporaciรณn Quiport appears in position 17 of this ranking.

The study determines three general parameters that are the quantitative presence in digital media and channels, the quality of the digital presence and customer service.

32 | 2018 SUSTAINABILITY REPORT 32 | 2018 SUSTAINABILITY REPORT

QUIPORT | 33

SPECIAL EVENTS ‘REFUGIARTE’ EXHIBITION FOR THE WORLD REFUGEE DAY In commemoration of World Refugee Day, the RefugiARTE exhibition was inaugurated on June 6 at the Quito airport which included a sample of 20 illustrations worked by leading artists from South America. The show aimed to expose, through these works, the hard reality that refugees undergo and promote positive attitudes towards this population.

Corporación Quiport, in conjunction with EPMSA, has supported the Office of the United Nations High Commissioner for Refugees (UNHCR) and the Secretariat of Social Inclusion of the Municipality of the Metropolitan District of Quito in this initiative in order to make the problem visible and sensitize people to this reality, of which we can all be victims, and encourage respect and support for refugees in the country.

THE AIRPORT CELEBRATED ITS 30 MILLIONTH PASSENGER On November 20 the 30 millionth passenger arrived on Avianca flight AV1633 which landed at 2:30 pm from Guayaquil. Her name was Ximena Zamora, who arrived in the city from Guayaquil. Upon arrival she was received in the middle of a festive atmosphere and was the central guest of a celebration organized in her honor, in which Corporación Quiport gave her a gift. 30 million passengers who have traveled through the Quito Airport has been reached in five years and nine months since the airport opened in February 2013.

34 | 2018 SUSTAINABILITY REPORT

CONCERT OF THE BRAZILIAN PIANIST SIMONE LEITÃO he Brazilian Ministry of Culture, the CCR Institute and Corporación Quiport presented on October 19, 2018 at the Casa de la Música the international tour of the Brazilian pianist Simone Leitão. The repertoire included works by Bach-Busoni, Rachmaninoff and Brazilians VillaLobos and Mehmari in a free concert.

More than 500 people delighted in the virtuosity of Leitão and its interpretation of works such as the Chaconne in D minor de Bach, the Grande baião de concerto de Mehmari, the Brazilian Cycle of Villa-Lobos and the Sonata no. 2 in B flat minor of Rachmaninoff.

QUIPORT | 35

OFFICIAL TRANSFERAL OF THE METROPOLITAN CONVENTION CENTER OF QUITO On July 27, the official transferal of the Metropolitan Convention Center of Quito was made to mayor Mauricio Rodas by AECON and Airport Development Corporation, former shareholders of Corporación Quiport, who donated US$ 15 million for its construction.

Mayor Rodas stated that “we are receiving the construction of this new Convention Center that meets all the characteristics to fulfill a key role in the development of major national and international events.”

36 | 2018 SUSTAINABILITY REPORT

FIVE YEARS CONNECTING QUITO AND ECUADOR WITH THE WORLD Since 2013 Quito and Ecuador have an airport planned and created according to the development needs of the city and the country. Mariscal Sucre International Airport has become a driver of national growth; after five years of operation five new passenger airlines land on Quito soil, the cargo movement has experienced fluidity and evolution thanks to an exclusive area that overcomes the limitations of the old airfield and the airport has national and international recognition thanks to the quality of our service.

The air terminal has articulated a global tourism strategy, has contributed to the Gross Domestic Product (GDP), has generated thousands of jobs, has become one of the few airports in the continent that implements processes for the reduction of its carbon footprint. It is a leader in national and international awards, for four consecutive years it has been designated as the leading airport in South America.

Committed to development at all levels, Quiport has executed numerous social responsibility projects in the parishes near the airport operations with the participation of more than 100,000 beneficiaries, offering neighboring towns the possibility of growing as the airport does, because its philosophy establishes that the great infrastructures must be at the service of the people.

QUIPORT | 37

SPONSORSHIPS 2018 LATIN AMERICAN PGA GOLF TOUR At the beginning of June Quito hosted the 2018 Latin American PGA Golf Tour, a high-level golf tournament, which has been held in the Ecuadorian capital during the last five years.

Corporación Quiport was present at the tournament with a stand where golfers and special guests shared with our directors and with the staff of managers, enjoying the hospitality that characterizes us. Participation in this event allowed to positively promote the image of Quiport and Mariscal Sucre airport.

‘5K ANGELS FOR A COURAGEOUS HEART’ ATHLETIC RACE On Saturday, September 29, a group of employees participated in the ‘5k Angels for a Courageous Heart’ athletic race, organized by the Fundación Corazones Valientes, which works for the benefit of children suffering from cancer. As Quiport, we are proud to have contributed to this important social assistance initiative with the presence of our collaborators who wore a shirt with the corporate image and proudly represented our company.

TOWARDS A SUSTAINABLE CITY CONFERENCE The ‘Towards a Sustainable City’ conference, organized by the Corporación Líderes para Governar, was held on September 27 and 28, 2018 in Quito. Corporación Quiport participated as sponsor in this event, whose objective is to contribute to the governance, growth and sustainable development of Ecuador through the generation of spaces for dialogue, forming public managers and future leaders as well as recognizing exemplary management.

The conference fulfilled its purpose of promoting a space for replication and exchange of experiences on exemplary good practices and establishing a space for reflection related to urban issues, necessary for the construction of sustainable and inclusive cities, as well as encouraging debate on relevant issues for the management of Decentralized Governments.

INTERNATIONAL ROAD TO DEVELOPMENT CONFERENCE The International ‘Road to Development’ Conference, conducted by the Quito Chamber of Commerce and sponsored by Quiport, was held on June 13, 2018 in order to contribute to the debate and discussion of issues relevant to our society. Exponents such as Ricardo Lagos, former Chilean president and Jaime Nebot, mayor of Guayaquil, presented in the Quorum of Paseo San Francisco cases about the development models qualified as successful, both on the local stage and in that of Chile, where a pragmatic administration enhanced the economy.

38 | 2018 SUSTAINABILITY REPORT

EXPO FLOR ECUADOR 2018 Corporaciรณn Quiport participated as a sponsor of Expo Flor Ecuador 2018, which was held from September 19 to September 21, 2018 at the Metropolitan Convention Center of Quito.

In the event the exhibitors delighted visitors with the presentation of a variety of local flowers in addition to providing information on the different production, marketing, packaging and shipping processes carried out by freight agencies and airlines.

The fair provided a unique and personalized experience for each participant from their arrival at Mariscal Sucre Airport, decorated with a spectacular flower montage, as well as during their stay in the city until their departure from the country.

SECOND EDITION OF THE QUIPORT CUP GOLF TOURNAMENT 2018 At Club Arrayanes, on October 1, the 2018 Copa Quiport golfing event was organized in conjunction with the Canadian Ecuadorian Chamber of Commerce. The event aims to promote the practice of this sport in the country and consolidate the cooperation ties between Ecuador and Canada. Corporaciรณn Quiport was also present with a stand, as part of the global strategy to improve the image and positioning of our company at all levels.

QUIPORT | 39

2018 MILESTONES

JANUARY

2

Air Europa inaugural flight on the Quito - Madrid route.

MARCH

21

Skytrax awards to Quito airport for: Best Airport Personnel, Best Regional Airport in South America and 4 Star Airport.

FEBRUARY

5

ACI Safety event in Quito, organized by Quiport.

7

Signing of Carbon Footprint Compensation Agreement - Ministry of Environment of the Municipality of Quito.

10

More than 15,000 tons of flowers exported during Valentine’s Day season, breaking historic record.

13

Routes Americas 2018, coorganized and hosted by Quiport y Quito Turismo.

19 20

APRIL

3

13

Turkish Cargo inaugural flight to Quito airport.

5 year anniversary of Quito’s International Airport.

AeroMexico expanded its frequencies on the Mexico City - Quito route.

JULY

27

40 | 2018 SUSTAINABILITY REPORT

ACE Air Cargo Excellence Awards 2018 to Quito airport for: Diamond award (1st place) in the category of up to 399,999 tons / year, Best Cargo Airport in Latin America and Best Specialized Airport in the world.

Transferal of the Metropolitan Convention Center to the city of Quito.

AUGUST

18

Carbon Footprint Accreditation Program - obtaining Level 3 - Optimization.

SEPTEMBER

7

NOVEMBER

7 12

Opening of The Legendary Hat Company at the airport.

13

Announcement of the flight between Paris Charles de Gaulle and Quito via Air France in 2019.

15

World Travel Awards recognition as ‘South America’s Leading Airport’.

20

2018 Safety Week.

At the ACI-LAC General Assembly, Andrew O’Brian was elected as president of the organization for the 2019-2022 period.

The airport’s 30 millionth passenger arrives.

24 General 2018 Drill - which

involved all areas of the airport such as government and national and public security institutions.

24 Press conference to annouce the airport Expansion and Improvement Plan.

DECEMBER OCTOBER

27 Gol inaugural flight on the Quito - Sao Paulo route.

26 Announcement of the flight between Santiago and Quito in 2019 via LATAM.

QUIPORT | 41

AWARDS

FEBRUARY “Golden Arch” to the Aviation Rescue Fire Fighting department - granted by the industry magazine Anna.aero within the framework of Routes Americas 2018.

‘Juan Montalvo’ condecoration by the Chamber of Commerce of Quito to Quiport and its president and CEO for the successful management of the Quito airport.

MARCH SKYTRAX 4 Star Airport.

Best Airport Personnel in South America.

Best Regional Airport in South America.

42 | 2018 SUSTAINABILITY REPORT

APRIL ACE CARGO AWARDS Diamond award in the Up to 399,999 tons/year category.

Best Cargo Airport in Latin America.

Best Specialized Cargo Airport in the World.

APRIL LATIN AMERICAN QUALITY INSTITUTE Award to the International VIP Lounge for its service.

JUNE Punto Verde – Environment Ministry – Nuestra Huerta program.

‘Quito Sostenible’ Environmental Distinction - Municipality of Quito.

SEPTEMBER

WORLD TRAVEL AWARDS

South America’s Leading Airport.

QUIPORT | 43 QUIPORT | 43

QUIPORT IN THE MEDIA

44 | 2018 SUSTAINABILITY REPORT

QUIPORT | 45

46 | 2018 SUSTAINABILITY REPORT

QUIPORT | 47

SUSTAINABILITY, ETHICS AND INTEGRITY GRI 102-16

COMMITMENT TO SUSTAINABILITY Corporación Quiport understands that sustainability in its activities involves all of the company’s practices. This is the core of all its levels of management and is part of its mission statement, vision and values.

QUIPORT | 49

MISSION

VISSION

To provide efficient, safe, high quality airport services that provide twice, the best experience to users, thanks to our human talent who contribute to economic, social and environmental sustainability.

To be the leader in the airport industry of the country and the region, and at the same time, be an engine of social and economic development for Quito and Ecuador.

1 EXCELLENCE We are determined to achieve excellence in all that we do.

2

3

RESPECT

INTEGRITY

We lead by example, recognizing and respecting our colleagues, partners and customers.

We work with complete trust, honesty and transparency.

VALUES

4

5

COMMITMENT

TEAM WORK

We are committed to security, the environment, community, our employees and the success of our shareholders.

We practice a collaborative style of management focused on continuous improvement, feedback and empowerment.

50 | 2018 SUSTAINABILITY REPORT 50 | 2018 SUSTAINABILITY REPORT

INTERNAL STANDARDS Although Corporaciรณn Quiport does not have a formal code of conduct, behavioral rules are set out in its internal work vand health and safety regulations which have been approved by the Ecuadorian Ministry of Labor. Specifically, the topics in these regulations address corruption and bribery, discrimination, confidentiality of information and conflicts of interest.

MANAGEMENT TOOLS The company also has internal standards that govern its management and that are included in a cross-cutting manner:

Sustainability Policy Human Rights Policy Financial Policy Purchasing Policy

GRI 102-16

CORPORATE STRATEGY In 2018, the company included responsibility and sustainability values in its strategic planning, reinforcing its commitment to a model of sustainable growth.

STRATEGIC GOALS

SAFE AND EFFICIENT OPERATIONS

EFFICIENT AND COMMITTED EMPLOYEES

EXCELLENCE IN CUSTOMER SERVICE

CORPORATE RESPONSIBILITY AND SUSTAINABILITY

FINANCIAL SUSTAINABILITY

The company has set itself a strategic goal to develop its airport activity within a sustainable framework that respects and protects the environment and, at the same time, contributes to the social and economic development of the neighboring communities.

QUIPORT | 51 QUIPORT | 51

CORPORATE PHILOSOPHY As an exercise to strengthen the business culture, in 2018 Quiport developed its new corporate philosophy composed of principles, promise and purpose. The corporate philosophy was developed in workshops by different collaborators of all areas and departments.

PURPOSE

PROMISE

PRINCIPLES

We accompany dreams from the middle of the world.

1. Security 2. Efficiency 3. Politeness 4. Wow factor

We have a positive attitude, we are experts at what we do, we always have a solution, we create the wow factor!

EXTERNAL INITIATIVES GRI 102-12

In terms of adhering to external sustainability initiatives, the principles of the United Nations Global Compact and Sustainable Development Goals (SDGs) established in the framework of the 2030 Agenda are guides for rolling out the company’s strategy. Quiport has incorporated these principles into its operations and regularly measures its contribution to compliance with the SDGs. Quiport has a direct impact on 15 of the 17 universally applicable SDGs: HEALTH AND WELL-BEING 3 GOOD

1 NOPOVERTY

AND CLEAN ENERGY 7 AFFORDABLE

13 climate action

EQUALITY 5 GENDER

work and reduced innovation 8 decent economic growth 9 industry, and infrastructure 10 inequalities

below water 14 life

52 | 2018 SUSTAINABILITY REPORT

on land 15 life

WATER 6 CLEAN AND SANITATION

cities 11sustainable And communities consumption 12 responsable and production

partnerships justice and strong for the goals 16 peace, 17 institutions

GRI 102-13

ASSOCIATIONS AND AWARDS Corporación Quiport participates in expert organizations on airport and sustainability matters, to share expertise, experiences and perspectives. The aim is to add and deliver value through these partnerships so that the company is more efficient, embraces the most current and innovative practices and achieves challenging social and environmental goals.

INTERNATIONAL ASSOCIATIONS

AIRPORTS COUNCIL INTERNATIONAL (ACI WORLD) • Member of the World Governing Board • Permanent Member of the World Environment Standing Committee

AIRPORTS COUNCIL INTERNATIONAL LATIN AMERICA AND CARIBBEAN (ACI-LAC) • First Vice President of the Regional Board

AMERICAN ASSOCIATION OF AIRPORT EXECUTIVES (AAAE)

• Vice Chair

• President of the Environment Committee • President of the Safety Committee

NATIONAL ASSOCIATIONS • Consorcio Ecuatoriano para la Responsabilidad Social (CERES) • Quito Chamber of Commerce • Ecuadorian-Canadian Chamber of Commerce • Ecuadorian-Brazilian Chamber of Commerce • Asociación de Hoteles de Quito Metropolitano • Ecuadorian-American Chamber of Commerce (AMCHAM)

QUIPORT | 53

GRI 102-40 / GRI 102-42 / GRI 102-43 / GRI 102-44

DIALOGUE WITH STAKEHOLDERS Corporación Quiport defines its stakeholders as all persons, organizations or entities that are connected to the company and directly or indirectly influence its activities. Each stakeholder forms an essential part of its processes, impacting its business in different ways. The identification and mapping of these groups have been defined and are frequently reviewed during the company’s annual strategic planning processes.

In this context, and always in pursuit of continued improvement, dialogue is considered essential for the development of the company. For this reason, Corporación Quiport maintains a permanent relationship with these groups through various channels and mechanisms of information, dialogue and participation. The feedback received on the multiple interests and expectations enables the company to set clear and distinct objectives for each group.

The following targets were established in 2018:

Shareholders

Maximize value

Lenders

Meet all of their requirements

Municipality of Quito

Strengthen our role as a strategic partner

Airlines Airport Community

Create a sense of belonging and pride

Passengers

Provide the best possible service

Employees

Provide training and development

Communities

Contribute to socio-economic development

Industry

Promote our leadership

Media

Develop collaborative relationships

CHANNELS OF COMMUNICATION

54 | 2018 SUSTAINABILITY REPORT

DIGITAL ENVIROMENT • Facebook Fans: 49,129 • Twitter Followers: 54,900 • Web sessions/views: 1,533,563 • Quiport ranked in 17 th place in the 2018 edition of the ranking for companies with the best digital reputation in Ecuador carried out by SL LATAM and published by Vistazo magazine.

NUESTRO MUNDO AIR MAGAZINE Nuestro Mundo Air Magazine, co-produced by Quiport, MÁS Comunicación and MÁS BTL, is Quito International Airport’s magazine. Inside, issues relevant for passengers and airport users are addressed. These include reviews of national and international destinations, airport activities and corporate information of public interest on the company.

The magazine is an important communication channel, where the most relevant information on the management of Mariscal Sucre Airport carried out by Quiport is published.

QUIPORT | 55

GRI 102-5 Omisiรณn parcial / GRI 102-7 / GRI 102-10

GOOD CORPORATE GOVERNANCE Corporaciรณn Quiport is a corporation formed by three companies with extensive knowledge and experience in the air transport industry of Latin Americaยน:

One of the biggest infrastructure concession companies in Latin America, operating in the highway, urban mobility, airportsand services segments.

es.grupoccr.com.br

A subsidiary of Grupo Argos, it is engaged in the structuring, promotion, management and development of highway and airport infrastructure projects, with a presence in several Latin American countries.

Based in Texas, it operates as an affiliate of the Houston Airport System, as well as participating in the development and management of multiple airport terminals

www.odinsa.com

www.hasdc.net

on an international scale.

GRI 102-18 Quiport has a robust governance structure which establishes the roles of its governance bodies and those who exercise the administration of the organization. In general, the whole governance structure of the company, led by two strong bodies, is geared towards meeting all of its strategic goals:

ยน GRI 102-10: In 2018 there were no changes to the share capital structure and other capital formation, maintenance, and alteration operations at Corporaciรณn Quiport.

56 | 2018 SUSTAINABILITY REPORT

BOARD OF DIRECTORS Body that supervises and controls the company’s activities. It is comprised of the CEO and CFO, who act as the Chairman and Secretary of the board, respectively.

The other members are delegates of the shareholders.

GENERAL SHAREHOLDERS’ MEETING Highest decision-making body for matters that have not been delegated to the company directors through the bylaws.

DURING 2018 The shareholders have discussed and passed resolutions on the objectives, values and strategies of the Quito Airport Project based on the principles of efficiency and sustainability.

The Board of Directors has discussed strategic matters for the company and has continuously worked to enforce its policies and meet its goals and objectives.

GRI 102-18 According to the Shareholders’ Agreement between the company’s shareholders and other agreements at higher levels of governance, Corporación Quiport has a Steering Committee whose role is to advise the company’s shareholders and administrators.

Corporación Quiport has several committees that support the work of its Board of Directors and senior management, to ensure that the system of governance operates effectively and swiftly with impartiality and transparency.

FINANCE COMMITTEE Conformed by representatives of the Presidency, Finance, Business Development and Engineering departments.

BUSINESS DEVELOPMENT COMMITTEE Conformed by representatives from this department as well as Operations, Engineering and Infrastructure, Communications and Marketing, Maintenance, Finance, Acquisitions and Legal.

INFRASTRUCTURE AND ENGINEERING COMMITTEE Conformed by representatives of the department and, depending on the project, representatives from the Concession Management, Commercial, Operations and Legal departments and technicians representing shareholders.

PURCHASES AND ACQUISITIONS COMMITTEE Conformed by permanent members from the Legal, Finance and Acquisitions departments and a representative of the requesting department. If the bidding is for more than US$ 500,000, the committee will include the direct participation of the: - General Management / Presidency - Business Development Department - Finance Department

Since September 2018, at the request of its shareholders, Corporación Quiport has been working to implement, regulate and ensure compliance in the short term with a good corporate governance policy and the respective code. To date, it has carried out a process to analyze the company’s legal documents and the possible changes that are required to accomplish this project.

QUIPORT | 57

CREATION OF ECONOMIC VALUE GRI 201 (103-2, 103-3) The financial management of Quiport is focused on good and timely planning and rigorous financial control at all levels of the organization. This creates efficiency and prioritizes resources to achieve the strategic goals of the company.

Along this line, different control mechanisms have been established to regularly evaluate the company’s performance, in cooperation with those in charge of execution. This allows proactive and dynamic management that can adapt to changing market conditions.

QUIPORT | 59

FINANCIAL STABILITY Maintain a healthy economic performance and achieve annual objectives, complying with the Concession Contract and respecting obligations with the Municipality, our shareholders and lenders.

Financially, the company’s performance in 2018 was positive. In terms of EBITDA¹ , growth of +4.5% and a net profit of +14% was achieved compared to 2017. This was achieved thanks to: • A significant increase in income associated with passenger traffic, aircraft traffic and commercial revenue, and • Good financial control of operating costs and expenses.

GRI 102-48 / GRI 102-49 2017 Final Results

2018

Value

Variation

US$ in millions Operating Income Income from regulated airport services Income from non-regulated airport services EBITDA Net Profit Net Debt

Net Profit/EBITDA Net Debt/EBITDA

147.0 107.8 39.2 106.3 55.6

161.4 117.6 43.7 111.0 63.4 145.1

Year

Ratio

2018 2018

0.57 1.31

2018/2017 10% 9.1% 11.0% 4.5% 14%

¹ EBITDA: Earnings Before Interest, Taxes, Depreciation and Amortization. The EBITDA index shows the results of a fiscal year without considering financial or tax aspects.

60 | 2018 SUSTAINABILITY REPORT

GRI 203-1

2018 INVESTMENTS Corporación Quiport plans its investments efficiently and aims to enhance the competitiveness of the company, meeting the demand for capacity, quality and security at the airport within a framework of sustainable growth from an economic and environmental perspective. In 2018, approximately US$ 10.2 million of investments were made mainly in expansions and remodeling.

GRI AOSD G4-DMA Indirect economic impacts In terms of maintenance, Corporación Quiport worked on the following areas during 2018:

ANNUAL MAINTENANCE PLAN 2018 Paving of Movement Area Air Conditioning Boarding Bridges

Electrical System

Baggage Handling

US$ 5.7 million invested Cleaning

Vertical Transport

Wastewater

CREATION OF SHARED VALUE GRI 201-1 / GRI AOSD G4-9 WE CONTRIBUTE TO THE SOCIO-ECONOMIC DEVELOPMENT OF THE COUNTRY Corporación Quiport plays a significant role in the economic activity of the local area and the country. Through the salaries paid, the purchase of goods and services and the investments made, the company has positive economic effects throughout its value chain.

During 2018, the company’s contribution to Ecuador’s economic and social system came from financial flows directed at numerous target groups and diverse facets of sustainable development:

QUIPORT | 61

Corporate Cash Flow 2018

US$

Total Distributed Economic Value

167,833,820

Target Group

Payments to government.

5,945,106

Public administration

Salaries and legal and fringe benefits for employees.

12,184,316

Employees

Employment benefits.

9,658,449

Employees

Payments to suppliers of goods, services, materials and labor.

57,761,501

Suppliers

Payments to suppliers of capital (financial obligations and short and long-term debt).

81,829,206

Suppliers of capital

455,241

Neighboring Communities

Investments in the community.

Public Administration Employees Suppliers Community

US$ 167.83 million

• As part of its financial responsibility, Corporación Quiport meets its financial commitments with the country punctually and efficiently through its different local and national administrations. In 2018, the amount distributed to society was US$ 5.95 million in taxes, fees and contributions.

• Regarding actions related to the supply chain, the company made more than US$ 57.76 million in payments to suppliers of goods and services throughout the year.

• The company also makes continuous investments for the benefit of the communities that surround the airport, through its social management plan.

62 | |MEMORIA 2018 SUSTAINABILITY DE SOSTENIBILIDAD REPORT2018

QUIPORT | 63

GRI 203 (103-2, 103,3) / Q1 (GRI 103-2, 103-3)

WE REVITALIZE SURROUNDING AREAS The activities of Corporación Quiport and the airport in general create qualitative and quantitative impacts, with effects in different areas of the communities in which it operates and beyond. On one hand, the company generates wealth and indirect jobs via its current operations and the resulting impacts. And on the other hand, it enables the development of air transport which is a strategic sector in terms of connectivity, accessibility, cohesion and connectivity.

In 2016, Corporación Quiport carried out an analysis of the economic impact created by the airport, using an independent third party – ECONÓMICA CIC (Centro de Investigación Cuantitativa). The following socio-economic results were obtained from the study:

GRI 203-1 / GRI 203-2 / GRI AOSD G4-EC7 Q1 (GRI 103-2, 103-3)

General Direct and Indirect Impacts • Creation of 8,228 direct jobs, 1,513 indirect jobs and 28,528 induced jobs.

Employment

• 5 out of every 100 persons who live in the Metropolitan District of Quito are employed in activities related to the airport.

• Considering direct jobs, 31% of workers live in Puembo, Pifo, Tababela, Yaruquí, Checa, El Quinche or Guayllabamba.

Entrepreneurship

• Creation of income and jobs through new ventures in commerce and services, by and for people in the surrounding communities.

Capital Gains

• The average value per square meter of land increased 147% in urban parishes and 110% in rural parishes.

Land Accessibility and Connectivity

• Generation of road infrastructure derived from the need to improve accessibility to the air terminal. Inauguration of two new access roads to the airport: the Ruta Viva and the Collas Road, with 6 interchange roads, 3 bridges, 10 overpasses, 6 underpasses and 6 pedestrian crossings.

Connectivity

• More routes to more locations worldwide which enhance the connectivity of Quito by attracting new airlines and expanding the network of destinations as well as the availability of seats.

64 | 2018 SUSTAINABILITY REPORT 64 | 2018 SUSTAINABILITY REPORT

Q2 (GRI 103-2, 103-3) / Q2 Q3 (GRI 103-2, 103-3) / Q3

Specific direct and indirect impacts Flower Export Sector

• Increase in the size of the cargo areas andimprovement inthe maintenance of the cold chain.

• Bigger and better capacity to handle flowers, particularly in peak seasons.

Tourism Sector

• At a national level, development of the capacity and quality necessary to receive tourists from around the world, with the best entry conditions, in line with the country’s ranking as a leading tourism destination in South America.

• At a local level, an increase in tourists in the parish of Puembo, with the corresponding increase in the number of guests, rooms and therefore direct and indirect workers.

GRI 204 (103-2, 103-3)

MANAGEMENT OF SUPPLIERS The supply process, in terms of managing operational risks and the quality of the services provided, is of critical importance to Quiport. The management of suppliers is essential to ensure the operation and maintenance of, and new investments in, the airport on time and under the best market conditions and transparency criteria.

To this end, the company has designed and rolled out a management model in which all processes and involved actors are inter-related, so that everyone works in a connected way and with a focus on continuous improvement. Relationships are established based on trust, transparency and the exchange of knowledge, experiences and abilities, to achieve shared and mutually beneficial goals.

QUIPORT | 65 QUIPORT | 65

GRI 102-9

OUR SUPPLY CHAIN The number of suppliers for the operation of Quito International Airport increased to approx.

1,088 in 2018. The suppliers are mainly in the operations, technology, telecommunications, cleaning, security, food, infrastructure maintenance, civil works, industrial safety and vehicle sectors.

The company is intensive in its use of service suppliers. The procured services and goods have a high technological component, such as those required by the baggage handling system, airport database, airport technological platform, flight information system or baggage information system.

Approximately US$ 57.6 million was invoiced to Quiport by the suppliers, directly and indirectly, in 2018.

2018 1,088 Suppliers

US$ 57.6 million invoiced GRI 204-1

Regarding supply-related actions, Corporación Quiport’s commitment to boosting the country’s economy is well-known, as it counts on 78% of national suppliers.

Expenditure on the Supply Chain Total expenditure on the supply chain* Total expenditure on national suppliers Percentage of total expenditure on national suppliers

2018 US$ 57,569.52 45,121.84 78%

* Total invoices received for the operation and maintenance of Quito Airport from suppliers, directly and indirectly.

66 | 2018 SUSTAINABILITY REPORT

GRI 102-10 / GRI 414 (103-2, 103-3) GRI AOSD G4-DMA Occupational Health and Safety 2

SOCIO-ENVIRONMENTAL EVALUATION OF SUPPLIERS Corporaciรณn Quiport applies its values, principles and rules of conduct to its suppliers, and ensures that its relationship with them is developed with criteria of transparency, efficiency, objectivity and excellence.

The procurement management system of the airport concession establishes processes to achieve an optimal administration in terms of quality, time and resources. This system also meets the needs of the company and guarantees efficient and safe airport operations.

For this, suppliers are assessed by an external company via an online platform, under three categories established on the basis of determined parameters: major, minor and basic.

The suppliers that sign a contract with the company pass a screening process that evaluates the criticality of the provided service. The most critical are assessed using a wider range which involves an external audit process that considers aspects of occupational health and safety, environment and social responsibility, with a total score of 15%.

Afterwards, during the execution of the service, the performance of the suppliers and their rigorous compliance with socio-environmental obligations are regularly evaluated, as stipulated in the contracts.

GRI 414-1 Our suppliers evaluated according to social and environmental criteria in 2018 Total number of new suppliers.

Number of new suppliers who have passed evaluation and selection screening according to socio-environmental criteria.* Percentage of new suppliers who have passed evaluation and selection screening according to socio-environmental criteria.

87 16 18.39%

*Critical suppliers who renewed their certification in 2018.

The process to implement the supplier evaluation system was completed in 2018. In this same year, it was completely functional for the operation and maintenance of the airport with a performance rate of 95.85%. In the short term, Corporaciรณn Quiport has proposed to expand this socio-environmental selection and evaluation methodology to suppliers assessed with a smaller range.

QUIPORT | 67

68 | 2018 SUSTAINABILITY REPORT

COMMITMENT TO QUALITY AND SAFETY Corporaciรณn Quiport operates Quito Airport with quality and excellence, respecting the highest operating and customer service standards. Since its inauguration, the airport has consolidated its position as a benchmark of service and infrastructure.

OPERATIONAL MANAGEMENT IN 2018 GRI 102-6 In 2018, Mariscal Sucre International Airport (MSIA) received more than 5.2 million passengers who arrived from or departed to numerous domestic and international destinations.

QUIPORT | 69

PASSENGERS 2018

5.2

million passengers

70 | 2018 SUSTAINABILITY REPORT

6.5%

5,218,933

2,633,125

2,830,846

2,388,087

3.3%

2,682,629

2,242,041

2018

3,019,137

2,169,901

2017

TOTAL DOMESTIC PASSENGERS 2014 - 2018

2015

2016

2017

2018

3,297,326

2,357,407

2016

2,276,693

2015 -8%

4,875,166

-3.5% -9.7% 0.5% 7.1%

TOTAL INTERNATIONAL PASSENGERS 2014 - 2018

3.5%

4,852,530

2014 2015 2016 2017 2018

international traffic domestic traffic

2014

5,376,544

55%

5,574,019

45%

TOTAL PASSENGERS 2014 - 2018

2014

-8.4%

-11.1%

-1.8%

7.5%

Airbus 319

57,397

52,227

55,122

63,188

59,786

AIRCRAFT MOVEMENTS 2018

2014 2015 2016 2017 2018 -5.4% -7.8% -5.3% 9.9% Movements 2014 -2018 international + domestic

Movements 2014 -2018 for international flights

33,075

30,409

28,830

32,674

2014 2015 2016 2017 2018 -0.5% -8.4% -9.5% 3.6%

36,566

18,368

17,725

19,577

21,370

21,488

most used aircraft

2014

2015

2016

2017

2018

-9.5%

-8.1%

-5.2%

13.3%

Movements 2014 -2018 for domestic flights

*Does not include military or official flights.

QUIPORT | 71

GRI AOSD G4-9 / GRI AOSD G4-AO2

AIRCRAFT MOVEMENTS With 186,266 m2 of construction, Quito Airport has a 4,098 m runway.

There was an average of 164 flights per day in 2018.

KEY STATISTICS Indicators

International

Domestic

Month with the highest passenger traffic

August (243,714)

July (268,442)

Daily average of departing passengers

3,208

3,923

Month with the highest number of aircraft movements

July (1,689)

Agosto (3,076)

Average occupancy factor

80%

76%

Airline with the highest occupancy factor

(92.3%)

(77.4%)

Average monthly maximum takeoff weight (tons)

103.86

56.57

Destinos

14

11

Departing flights (regular)

176

314

72 | 2018 SUSTAINABILITY REPORT

GRI AOSD G4-9

PASSENGER AIRLINES THAT OPERATED IN 2018

CARGO AIRLINES THAT OPERATED IN 2018

QUIPORT | 73

DOMESTIC DESTINATIONS FROM MSIA

ESMERALDAS

B MANTA

BALTRA

LAGO AGRIO

CRIST SAN CRISTOBAL

COCA

GUAYAQUIL SALINAS*

CUENCA

SANTAROSA LOJA

INTERNATIONAL DESTINATIONS FROM MSIA

AMSTERDAM NEW YORK MADRID DALLAS* ATLANTA MEXICO CITY

FORT LAUDERDALE

MIAMI SAN SALVADOR PANAMA CITY BOGOTA

LIMA

SÃO PAULO BUENOS AIRES

74 | 2018 SUSTAINABILITY REPORT

GRI AOSD G4-8 / GRI AOSD G4-AO1

5,228,072 PASSENGERS

The passenger pick-up area is found at the passenger terminal building at the public arrivals hall on level 1, with an area of 1,710 m2.

Out of the 5,228,072 passengers who passed through MSIA in 2018, 55% were domestic and 45% were international.

INTERNATIONAL NATIONAL

The most common destinations were:

DOMESTIC DESTINATIONS

Salinas 0.08% Sta Rosa 1% Esmeraldas 2% Lago Agrio Loja 3% 4% Coca 5% Manta 6%

Guayaquil 41%

INTERNATIONAL DESTINATIONS

Sao Paulo 0.02% Dallas 2% San salvador 3% Bogota Houston 18% 4% Amsterdam 4% Fort Lauderdale 4% New York 5% Panama City 16%

Atlanta 6%

Cuenca 13%

Mexico City 6% Miami 9%

Galapagos* 25%

* Includes Baltra and San Cristobal

Madrid 10%

Lima* 13%

* Includes Buenos Aires

QUIPORT | 75

DOMESTIC AIRLINES

Petroamazonas* 3% Avianca 22%

LATAM 38%

Tame 37%

* No se considera aereolínea comercial (Petroamazonas es pública)

76 | 2018 SUSTAINABILITY REPORT

INTERNATIONAL AIRLINES

Gol 0.02% Air Europa 1% Wingo 2% United KLM 4% 4% JetBlue 4%

Avianca 21%

Delta 6% Aeromexico 6% Copa 16%

LATAM 7% Iberia 9% Tame 9%

American Airlines 11%

QUIPORT | 77

CARGO 2018

18% 82%

231,495

export import

tons of cargo for export and import

644

flights in February, month with the greatest number of movements

72,565 tn

average MTOW for cargo (Maximum Take Off Weight) + 10.2% compared to 2017

34.4%

Boeing 767 -300 most used cargo aircraft

194,097 tons exported

21,306

metric tons in November, month with greatest growth 78 | 2018 SUSTAINABILITY REPORT

GRI AOSD G4-AO3

MOVEMENT OF CARGO Quito International Airport has an integrated cargo logistics system consisting of consolidators, palletizers, cargo agencies and state-of-the-art facilities.

In 2018, a total of 231,945 metric tons of cargo was moved at MSIA. The main products moved through the airport include: • flowers • tropical fruits • other perishables

Total Cargo

231,945

tons of cargo

Exports Imports

GRI 102-2

IN 2018 WE BROKE THE RECORD FOR FLOWERS EXPORTS FOR ST. VALENTINE´S DAY Quito Airport welcomed the St. Valentine´s Day season with the expansion of a designated area for code E aircraft on the cargo apron, increasing its cargo operating capacity. In this peak season which lasted 22 days we broke the record for flower exports from Quito Airport, thanks to the intense but efficient movement at the consolidators, palletizers and cargo apron.

More than 15,000 tons of cargo, a 15.4% increase on the previous year, was received and processed at the airport’s international cargo facilities. According to the Instituto de Promoción de Exportaciones e Inversiones (ProEcuador), the export of fresh cut roses between January and October saw a 5.4% rise, from US$ 517 million in 2016 to US$ 545 million in 2017.

80 | 2018 SUSTAINABILITY REPORT

QUIPORT | 81

VALUE PROPOSITION – PRODUCTS AND SERVICES

Luggage Regulation

Luggage

Lost Luggage

Luggage Storage

Duty free products Duty free

Variety of products that can be purchased before boarding

Shopping

Restaurants and food stations for passengers while waiting for their flight Food / Beverage

Free Services

82 | 2018 SUSTAINABILITY REPORT

WiFi

Self Check In

Information Telephones

Charging Stations

Child Play Areas

Other Services

GRI AOSD G4 DMA Transport / GRI AOSD G4 DMA Inter-modality GRI The airport is at the center of a modern and efficient road network that connects it to the city, surrounding valleys and main centers of agro-export production in the area.

Transport

Vía de Integración de los Valles (ruta VIVA) Collas - Airport Highway Avenida Oswaldo Guayasamín (Vía Interoceánica) Vía Intervalles Highway E35 (Troncal de la Sierra)

• Parking. There are two options: the main parking area operated by Urbapark, and the parking area at Hotel Wyndham Quito Airport.

• Aero. A company that offers transport from Quito to the Airport. It operates buses with capacity for 46 and 51 passengers, and its city terminal is located at the old airport site.

• Taxis. Taxis of the “Cooperativa Aeropuerto Mariscal Sucre No. 34” and “Asociación de Cooperativas del Valle (Univalle)” operate at the airport 24 hours a day, 365 days a year.

• Car Rental. There are multiple options for renting vehicles at the airport which can be found in the public arrivals hall in the passenger terminal building.

• Public Transport Bus Services. Buses connect the airport with the Terminal Interparroquial Av. Río Coca in the north of Quito, and with Terminal Interprovincial de Quitumbe in the south.

• Valet parking. Prompt car parking service.

GRI AOSD G4-DMA Facilities for people with special needs

Special Services

Easy access to the passenger terminal building

Escalators and wide elevators

Quito Airport complies with 100% of Ecuadorian construction regulations on universal accessibility (NEC-HS-AU).

The terminal has ramp access designed to provide accessibility to persons with special needs.

Allow ease of access between the two levels of the terminal for persons with limited mobility.

QUIPORT | 83

No uneven surfaces, stairs or slopes

Each level of the passenger terminal building was designed to allow free movement. There are no uneven surfaces, stairs or slopes which might restrict mobility.

Designed for wheelchair users.

Adapted bathrooms, washbasins and drinking fountains

Braille signage for elevators and bathrooms for visually impaired individuals.

Braille Signage

OTHER SERVICES OFFERED GRI 102-2 DOMESTIC AND INTERNATIONAL VIP LOUNGES •Comfortable and calm environment.

•A variety of snacks and beverages.

•Alcoholic beverages (two per passenger with the registration of their boarding pass).

•Reading materials.

•Showers and relaxation room (International VIP Lounge only).

•Free entry for children up to 4 years of age (one child per adult).

•Wi-Fi Internet service.

PERSONALIZED ASSISTANCE – FAST TRACK SERVICE To speed up the arrival or departure process, Corporación Quiport offers a “Personalized Assistance” service for passengers, public or private companies or executives who require a fast and exclusive service, while complying with all airport security measures.

84 | 2018 SUSTAINABILITY REPORT

QUALITY SERVICES

GRI 202 (103-2)

For Quiport, innovation is one of the main sources of new products and services. Three main sources fuel the generation of projects according to the strategic direction of the company:

• Employees as experts and suppliers of different services Work groups are created to generate new ideas and innovate in the area of services. These initiatives are evaluated and, if approved, are implemented.

• Customers as recipients and reviewers of services Suggestion boxes or comments on Twitter lead to the creation of new solutions. The Twitter or Facebook dashboard collects ideas for product and service innovation. This provides clarity on what customers like or don´t like.

• An industry that sets future trends The resulting initiatives are evaluated, shared and, if successful, implemented. This methodology has enabled the airport to establish itself as a benchmark in the region. For example, the Skytrax audits give a list of activities or recommendations that generate new projects; and industry trends, such as ITT Trendsurvey or visits to trade fairs, are important sources of innovation.

GRI 202 (103-3) The approved projects are monitored and supervised throughout their life cycle. Monthly reports are provided on their status, progress and follow-up, which allow prompt action to be taken to mitigate risks and rigorously comply with scope, cost and time targets. The benefits of the implemented projects are evaluated using KPIs, and defined by the company and the project managers.

GRI AOSD G4-DMA Quality of Service

USERS SATISFACTION For Corporación Quiport, user satisfaction is one of the pillars of its business. By meeting and exceeding the needs and expectations of its users, the company aims to ensure the feasible sustainability of its business and reinforce its commitment to quality.

To ensure user satisfaction and guarantee a positive experience, the company has staff specifically trained in customer service.

The company has proposed an integrated management system (45% progress at the end of 2018) to facilitate the interrelation of processes, use indicators to measure the management of these processes, and establish practices for continuous improvement. Based on this, the key moments of interaction with the user and the processes and persons involved are clearly identified. This makes it possible to measure the level of service provided and act quickly to strengthen the relationship with users and their levels of satisfaction.

QUIPORT | 85

To evaluate user satisfaction, Corporaciรณn Quiport performed the following reviews: - Four-monthly survey of 2,500 users on satisfaction and perception of services.

- Measurement of processing times, every four months for seven days in peak periods.

- Monthly surveys of Airport Service Quality (ASQ) - Airports Council International (ACI).

- Follow-up and management of grievances and suggestions that are received through different channels (boxes, social networks, call center).

The results are then analyzed and shared with the stakeholders (airlines, government agencies, internally) depending on the particular case and scope.

GRI 102-44 USER SATISFACTION RESULTS

72.63%

68.48%

77.06%

81.59%

87.56%

87.50%

88.08%

88.09%

100 % 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

67.10%

PASSENGER SATISFACTION 2010 - 2018

2010

2011

2012

2013

2014

2015

2016

2017

2018

Satisfaction

Average

Lineal (Satisfaction)

The level of user satisfaction at MSIA in 2018 showed an increase compared to previous years, and exceeded the 88% target that was set by the company.

86 | 2018 SUSTAINABILITY REPORT

QUIPORT | 87

INFORMATION MANAGEMENT TO AND FROM USERS Q4 (GRI 103-2, 103-3) Quito Airport aims for continuous communication with its users and customers through multiple platforms and means. The channels of communication that are made available are conceived as sources of immediate and relevant information, thanks to the meticulous work of a team of professionals who inform the public of operating conditions at the airport, important information and messages of general interest.

In accordance with the Convention on International Civil Aviation¹, Quito Airport has taken on board the recommendation to install a flight information system to provide precise information updated every minute on departures, arrivals, cancellations, delays and boarding gates.

Q4 The airport provides information to its users and passengers through the following means of communication: •Call center, open 24 hours a day, without interruption.

•172 flight information display screens (FIDS), placed in strategic locations.

•Information in the terminal.

•Two information points (one in departures, one in arrivals).

•Staff at critical points of passenger processing.

•Social networks (Facebook, Twitter, webpage).

Mechanisms for grievances, comments and/or suggestions: suggestion boxes, webpage and social networks.

Quito Airport provides a monthly report to Empresa Publica Metropolitana de Servicios Aeroportuarios, Zonas Francas y Regímenes Especiales (EPMSA) on the availability of flight information screens at peak periods. Under the Concession Contract, the airport has an obligation to permanently keep this indicator at 100%, which was achieved in 2018.

¹Reference to Chapter 6, Annex 9 of the Convention on International Civil Aviation (ICAO).

88 | 2018 SUSTAINABILITY REPORT

GRI 418 (103-2, 103-3) / GRI AOSD G4-DMA Security Practices 2

USER PRIVACY Quito Airport always complies with national and international regulations on aviation security².

EPMSA is responsible for executing aviation security procedures at Quito Airport. This includes everything related to customer privacy, inspection points, HBS (Hold Baggage Screening) and restricted areas. With regards to handling personal data in terms of combating drug trafficking, this is the exclusive jurisdiction of the Ecuadorian AntiNarcotics Police and is treated as confidential.

GRI 418 - 1 During 2018, multiple inspections were carried out to verify the correct execution of aviation security procedures by the General Directorate of Civil Aviation, with satisfactory results.

Throughout the year, Corporación Quiport did not receive complaints or claims for breaches of customer privacy or losses of customer data. There have not been any claims by the regulatory authorities either.

WE ARE DEDICATED TO OUR USERS Corporación Quiport keeps its commitment to provide quality airport services and the required infrastructure, along with constant innovation of technology and processes, to offer a high-quality experience to the passengers and users of Quito International Airport.

In 2018, we implemented the following improvements and progress: • Relocation of the car rental counters in the public hall. This freed up space in the public hall, providing more room for people greeting passengers.

• Expansion of the immigration waiting area at arrivals. The area was increased by 300m² to provide more waiting room for arriving passengers passing through the immigration process.

• Valet parking service. Through a partnership with the operator of the airport parking service, we launched the assisted parking service to facilitate the airport process. This service is of particular benefit for frequent flyers.

• Self-boarding gates. In 2018, 19 e-gates were installed to automate the boarding process at the airport’s departure lounges.

• Automatic Announcement System. An automatic announcement system was installed to ensure clear communication in the departure lounges. ² Specifically, with the National Program for Aviation Security of the General Directorate of Civil Aviation, and Annex 17 of the ICAO Convention on International Civil Aviation.

QUIPORT | 89

• WiFi Upgrade. A new system was installed to optimize the airport’s connectivity capacity.

It offers a unique system throughout the waiting area and increased coverage in the immigration, baggage carousels and customs areas.

• The Legendary Hat Company. This store specializing in straw Panama hats was opened in the international area. It also offers other artisanal leather products from Ecuador.

• AeroGalerías UIO. To enhance the passenger experience, spaces throughout the terminal have been allocated to display works of art by Ecuadorian painters and photographers.

EXPANSION AND IMPROVEMENT PLAN In 2018 we announced a growth plan that will take Quito International Airport into the next stage in its expansion and development in two areas: expansion and improvements. US$ 90 million is being invested in 9 projects that began in 2017 and will be completed in 2020.

INVESTMENT IN EXPANSION (US$ 60 MILLION): The expansion works include the construction of infrastructure and equipping to expand the airport’s operating capacity. This is in accordance with the Master Plan for airport development which was approved by the Municipality of Quito.

• Expansion of the cargo apron – delivered.

• Expansion of the parking area for ramp equipment – delivered.

• Expansion of the passenger terminal building, check-in area and boarding area – delivery in 2020.

• Expansion of the passenger apron – delivery in 2020.

INVESTMENT IMPROVEMENTS (US$ 30 MILLION): The improvements include the reconfiguration of spaces to optimize operations, as well as ancillary works to improve the user experience.

• Expansion and redesign of the International and Domestic VIP Lounges – delivered.

• Implementation of a transit area – delivered.

• Landscape and walkway project – delivered.

• Reconfiguration of the Public Departures Hall – delivery in 2019.

• Reconfiguration of the Arrivals Hall – delivery in 2019.

90 | 2018 SUSTAINABILITY REPORT

OPERATIONAL SAFETY AND AIRPORT SECURITY

GRI 410 (103-2, 103-3) / GRI 416 (103-2, 103-3) GRI AOSD G4-DMA Security Practices 1 All matters relating to aviation security practices, and the procedures applied to the passengers and users of Quito Airport, are performed according to the international regulations of the International Civil Aviation Organization (ICAO) and the regulations of the Ecuadorian Aviation Authority.

Corporaciรณn Quiport, as the concessionaire of the airport, must answer to the General Directorate of Civil Aviation for aviation security at Quito Airport. However, under clause 7.3.1 of the Concession Contract, EPMSA executes the procedures relating to aviation security.

Among the activities that are under the responsibility of Corporaciรณn Quiport and that were carried out in 2018 to maintain operational safety and airport security are: TRAINING AND EQUIPMENT During the 2018 Operational Safety Week, organized by Quiport in November, more than 500 airport employees discussed the following topics:

Lessons learned on operational safety

Work fatigue and shift work

MSIA expansion projects

QUIPORT | 91

GRI 416 (103-2, 103-3) In this context, a series of talks were given:

Operations

EHS

Faunaetus

Main

Hanaska

Procedure for Crossing Taxiway C

Personal Protective Equipment

Wildlife Management

Safe Operation of Boarding Bridges

FOD Management

Notification Procedures

Industrial Hygiene

Situational Awareness on Aprons

Wastewater Treatment Plant

OPERATIONAL SAFETY MANAGEMENT SYSTEM In 2018, documentation regarding stage III of the implementation of the operational safety management system was delivered to the General Directorate of Civil Aviation (DGAC), which is currently under review.

The documentation includes: •New procedure for investigating incidents and accidents.

•Procedure for change management and its connection with aviation studies.

•Update of the operational safety notification system, the hazard identification process and risk management.

•Update to the organizational chart and responsibilities relating to operational safety.

•Promotion of operational safety, including distribution of the operational safety policy.

•Creation and follow-up of indicators relating to operational safety.

Internally, the company developed software to support the operational safety management system to be implemented in 2019. This will enable a more ordered use and analysis of notifications, identification and prioritization of hazards, risk management and the implementation and follow-up of mitigation actions.

Improvements in the response times of the airport’s fire department The Aircraft Rescue and Fire Fighting (ARFF) Service of Quito Airport achieved response times of less than two minutes during the exercises carried out in 2018.

92 | 2018 SUSTAINABILITY REPORT 92 | 2018 SUSTAINABILITY REPORT

FIREFIGHTER RESPONSE TIMES

GRI 416 (103-2, 103-3)

ACCIDENT RATE MANAGEMENT According to updated Ecuadorian regulations, over the year Corporaciรณn Quiport has updated the definitions of accidents and incidents, including serious incidents, in the framework of its operational safety management system.

These new definitions reflect an upward trend of the accident rate in 2018 which is also caused by a significant increase in the number of reports: REPORTED EVENTS 30 25 20 15 10 5 0

27 22

19 13

12 4 1 2013

1

00

2014

2015

Accidents

1 2016

2017

Serious Incidents

3 2018

Incidents

In 2018 there was a 54% increase compared with 2017 in the number of reports and notifications: REPORTS AND NOTIFICATIONS 250 200 150 100 50 0

2060

3 134 0101

11 11

2015

2016

2017

2018 QUIPORT | 93 QUIPORT | 93

GRI 416 -1

AVIATION STUDIES AND CHANGE MANAGEMENT FORMS Several aviation studies were performed over the year on risk analysis and change management, to carry out important projects at the airport.

• Aviation study on maintenance of green areas near threshold 18 of the runway strip.

• Aviation study on earth moving for future expansions of the passenger terminal building.

• Aviation study for preliminary works for the construction of the general aviation hangar.

• Risk analysis for the operation of the Antonov 124 aircraft at the cargo apron.

• Risk analysis for adaptation works on the access road to taxiway A. • Risk analysis for maintenance works at threshold 36.

• Change management form due to a redesign of passenger and cargo aprons.

GRI 416 -1 These studies make it possible to identify the hazards and manage the risks of the projects carried out at the airport. This way, Corporación Quiport guarantees the safe operation of aircraft while construction or maintenance activities are ongoing and, once these are completed, when operations and activities resume at the new infrastructure.

RUNWAY SAFETY TEAM Quito Airport is the first in the country to have a Runway Safety Team. This is a multidisciplinary group comprised of representatives of various aviation segments that operate at the airport, whose goal is to identify hazards and manage risks through joint work in a global context. The activities this team has carried out over the year include: • Five work meetings.

• Tool control procedures applied by LATAM. • Foreign Object Damage – FOD Management.

• FOD walks.

• Analysis of redesign works at the passenger apron.

• Analysis of the incidence of winds and FOD control.

• Identification of hazards and risk management for works at threshold 36.

• General aviation reports.

• Common action with the operational safety groups of the Ecuadorian State Safety Program (SSP).

94 | 2018 SUSTAINABILITY REPORT 94 | 2018 SUSTAINABILITY REPORT

EMERGENCY DRILL CONDUCTED BY QUITO AIRPORT As part of the airport’s emergency plan, Corporación Quiport held a General Drill on November 24, 2018. This exercise is conducted every two years with the endorsement of Ecuador’s General Directorate of Civil Aviation and the participation of public and private entities.

The chosen scenario for the drill was illegal interference, specifically the hijacking of an aircraft. This exercise involved the National Police through the Tactical Team - Intervention and Rescue Group and the Anti-Kidnapping and Extortion Unit; the Fire Fighting and Rescue Service; Airport Medical Service; Security of Empresa Pública Metropolitana de Servicios Aeroportuarios (EPMSA); authorities of the General Directorate of Civil Aviation (DGAC); representatives of the airline involved in the drill, and Corporación Quiport.

Emergencies at Mariscal Sucre Airport are managed from the Crisis Coordination Committee (CCC) and the units for passenger care, relatives, telephone information, press information and logistical support.

QUIPORT | 95

GRI AOSD G4-DMA Customer Health and Safety / GRI AOSD G4-AO8

INITIATIVES TO MITIGATE THE RISK OF BIRD STRIKES Corporación Quiport has a risk management program in place to manage bird and wildlife hazards. During 2018, 124 American kestrels (Falco sparverius) and three Harris’s hawks (Parabuteo unicinctus) were relocated to sites away from the airport to safeguard operational safety.

As part of this program, numerous activities were also carried out to mitigate the presence of the migratory species Baird’s sandpiper (Calidris bairdii) on the airside, reducing the number of dead wildlife found on the runway by 60%. However, the number of birds recorded over the year doubled in comparison with 2017, increasing from a daily average of 155 individuals to 346.

As part of management in sectors surrounding the airport within a 13 km radius, several activities were carried out to prevent bird strikes with black vultures (Coragyps atratus).

This included inspections, cleaning ravines, inter-institutional operations to inspect establishments, training neighboring communities, and holding meetings on planning and follow-up with governmental and municipal entities.

In 2018, 7.56 bird strikes per 10,000 aircraft movements were recorded.

96 96 | |2018 2018SUSTAINABILITY SUSTAINABILITYREPORT REPORT

GRI AOSD G4-DMA Continuity of Operations and Emergency Preparedness

OPERATIONAL CONTINUITY The Quito airport also has a Disaster Recovery Plan (DRP), drawn up in 2017, which establishes measures to guarantee the recovery of the operation of critical disasters that affect its operational continuity. Also, to prepare for emergencies, the airport has an Emergency Plan, approved in November 2018, which determines the protocols for responding to different types of accidents within the airport and their areas of responsibility (8 km radius).

QUIPORT | 97

98 | 2018 SUSTAINABILITY REPORT

RESPONSIBLE HUMAN TALENT MANAGEMENT To ensure that Quito airport’s operations are safe and efficient, Corporación Quiport needs top talent with industry experience, airport know how and the skills, competencies and aptitudes to give the best customer service. This can only be achieved with a motivated and committed team with the following principles: always have a positive attitude, offer solutions, create the wow factor and meet the levels of satisfaction required by the concession contract. This is what the company looks for within a framework of legal compliance, maintaining a good working environment and optimal working conditions.

QUIPORT | 99

GRI 401 (103-2, 103-3) / / GRI 404 (103-2, 103-3) / GRI 405 (103-2, 103-3)

PEOPLE MANAGEMENT AT QUIPORT Quiport is the concessionaire of Mariscal Sucre International Airport in charge of the operation and maintenance of the airport through Quiama. Among the challenges of 2018, related to the management of the human talent of both companies, the functional integration of the organizational structures of Quiport and Quiama was carried out, in order to generate synergies between the areas. This process was carried out successfully in May 2018, integrating positions, specifically, in the areas of finance and administration, human resources and health, safety and environment of Quiport and Quiama.

People management involves policies and procedures that guarantee compliance with all human talent processes including: • Policies for selection, training, performance reviews, administration of benefits and compensation.

• Development and training programs for all staff, for the staff declared to the airport authority, routine training for the Aircraft Rescue and Fire Fighting Service, training for companies that operate at the airport.

• Automated survey processes on the workplace environment, organizational culture and performance evaluation, which allow continuous feedback with staff and a perception of the workplace environment • Automated and integrated processes for processing payroll and attendance, staff administration, e-learning and constant monitoring of training.

• Occupational health and wellbeing programs.

Management oversight and evaluation is carried out through direct surveys of employees and comments made during the “Coffee with the CEO” program. This is a space created between the work teams and the CEO of the company to find out the perception of the work environment, strengthen inter and intra-departmental relationships and encourage management between work areas. To measure the working conditions and management of human talent, the Great Place to Work survey is applied. Lastly, management indicators are used such as: turnover rate, performance rate and efficacy of training, recruitment time, absenteeism and satisfaction with the working environment.

GRI 102-8 / GRI AOSD G4-9 (1) As a result of the functional integration, between 2017 and 2018 there has been a significant change in the conformation of the Quiport and Quiama staff. At the end of the year, Quito International Airport had 365 employees belonging to Quiport and Quiama, interchangeably, to comply with the operation, administration and airport development.

100 | |2018 2018SUSTAINABILITY SUSTAINABILITYREPORT REPORT

GRI 102-8 / GRI AOSD G4-9 (1)

GENERAL EMPLOYMENT INDICATORS

Employees by type of contract

2017

2018

Total number of employees

108

365

Number of permanent employees

104

362

Number of employees with fixed-term contracts

0

2

Number of employees with other types of contract

4

1

2017

%

2018

%

Total number of men

59

54.63

273

74.79

Total number of women

49

45.37

92

25.21

Employees by work shift

2017

%

2018

%

Full-time employees

106

98.15

364

99.73

Part-time employees

2

1.85

1

0

Employees by gender

The percentage reduction in women on the payroll is due to the addition of staff from Quiama, after the functional integration, whose employees were predominantly male.

QUIPORT | 101

DIRECTORS

(Left to right): Leonardo Maia - Director of Infrastructure and Engineering, Carlos Criado – Director of Business Development, Andrew O’Brian – President and CEO, Francis Segovia - Chief Financial Officer and Allan Padilla - Director of Operations.

OPERATIONAL SAFETY (L. - R.): Cristian Bravo, David Almeida and Mario Guevara.

102 | 2018 SUSTAINABILITY REPORT

CERTIFICATION AND AVIATION SECURITY (L. - R.): Henry Silva, César Arteaga, Roberto Cortés, Nelson Cárdenas and Marco Moncayo.

CARGO (L. - R.): Nelson Molina, Christian Villarruel, Juan Bustos, Alfredo Tituaña and Édgar Toscano.

QUIPORT | 103

TRANSPORT AND LOGISTICS (L. - R.): César Vera, Christian Guamán, Patricia López and Rodrigo Ullauri.

OPERATIONS First row (L. - R.): Belén Valladares, Diana Arteaga, Nathaly Montenegro, Andrea Solá, Alejandra Viteri, Valeria Aguilar and Emma Espinoza.

Second row (L. - R.): Pedro Gordillo, Bryan Salazar, Danilo Villalba, César Prieto, Marco Molina, Francisco Darquea, Alejandro Villamarín and Paúl Puruncajas.

Absents: Lorena Albán, Evelyn Altamirano, Marcelo Andrade, Guillermo Betancourt, Abel Bustos, Leonardo Calles, Diego Chanchay, Luis Haro, Francisco Merizalde, Patricio Morales, Rubén Morales, Jorge Narváez, Daniel Rubio and Cristian Solá.

104 | 2018 SUSTAINABILITY REPORT

INFRASTRUCTURE AND ENGINEERING (L. - R.): Francisco Rendón, Diego Saltos, Diego Álvarez, Daniel León, Cristina Merchán, Paola Vaca, Karen Flores, Carla Dávila, Gem Cevallos, Francisco Vargas, Edwin Cevallos and Diego Pozo.

ACQUISITIONS (L. - R.): Rafael Maldonado, Edison Montúfar, Paola Peñaherrera, David Martínez, Belén Reinoso, Jorge Martínez and Edwin Fuentes.

QUIPORT | 105

OPERATIONS MANAGEMENT – ADMINISTRATION

(L. - R.): Ana Verónica Arteaga, Patricio Bonilla and Carla Roggiero.

MAINTENANCE First row (L. - R.): Gabriel Monteros, Miguel Bajzelj, Paul Musson, Jorge Páez, Ana Carolina González, Galo Palomeque and Mario Pardo.

Second row (L. - R.): Galo Arellano, Luis Tacuri, Patricio Iza and Nelson Chulca.

Absents: Juan Carlos Jiménez, Franklin Benítez, Freddy Cabascango, Patricio Calero, Tito Cortez, Miguel Cungachi, Jorge Guanoluisa, John Paredes, Jorge Pumisacho and Luis Tituaña.

106 | 2018 SUSTAINABILITY REPORT

TRANSPORTATION AND COURIER (L. - R.): Xavier Albán, Miguel Paredes, Edwin Andrade y Juan Pozo.

Absents: Darío De la Torre, Marco Fiallos and Wilmer Chila.

ENVIRONMENT, HEALTH, SAFETY & SOCIAL RESPONSIBILITY

First row (L. - R.): Itziar Olmedo, Denisse González, Jaime Pérez, Gabriela Landázuri and Rosario Calderón.

Second row (L. - R.): Martín Fierro, Fernando Cáceres, Alex Proaño and Jorge Moposita.

Absent: Carlos Alberto Díaz.

QUIPORT | 107

MARKETING AND COMMUNICATION (L. - R.): Jessica Mata, Fabián Riofrío, Alisson Larrea, Luis Galárraga, Krupskaya Coello and Cristhian Andrade.

BUSSING

(L. - R.): Wilson Tipanluisa, Carlos Vaca, Silvio Salazar, Keila Carrillo, Germán Padilla Tarquino Martínez and Wilson Muñoz.

Absents: Gabriel Angamarca, Henry Arias, Emilio Cadena, César Caicedo, Ángel Carvajal, Alex Chávez, Julio Chávez, Patricio Duque, Edison Gordón, Jorge Guzmán, Jorge Jiménez, Rodrigo Lema, Andrés Lincango, Edison Naula, Andrés Paz, Joe Pilco, Fernando Pilicita, Santiago Polo, Fabián Puma, César Simba, Víctor Tarapuez, Walter Tello, Fredy Tipán, Humberto Valle, Luis Gavilanes, Jorge Pinto, Edison Puente and Edison Yépez.

108 | 2018 SUSTAINABILITY REPORT

TREASURY (L. - R.): María José Padilla, Silvana Navas, José Quezada, Ligia Aldaz and Adrián Enríquez.

Absent: Willman Colcha.

FACILITATION

First row (L. - R.): Lizbeth Negrete, Paulina Pallo, Daniela Jaramillo and Lorena Zambrano.

Second row (L. - R.): Edwin Maldonado, Rubén Catagña, Diego Rea, Christian Sánchez and Francisco Sangoquiza.

Absents: Anita Alarcón, Víctor Cadena, Andrea Celi Espín, Carolina Defaz, Jonathan Iraheta, Juan Carlos Ordoñez, Rafael Orellana, Carla Quintero, Valeria Reinoso, Melissa Rivera, Mónica Zamora and Andrea Zapata.

QUIPORT | 109

CONCESSION, QUALITY AND STRATEGIC PROJECTS

(L. - R.): Adrián Cartagenova, Pablo Darquea and Diego Cuesta.

OPERATIONS MANAGEMENT

(L. - R.): Eduardo Pazmiño, Ana Lucía Pérez, Kelvin Pabón, Karina Hidalgo, Nelson Iler and Belén Rivera.

Absents: Fernando Álvarez and Mario Gavilanes.

110 | 2018 SUSTAINABILITY REPORT

ADMINISTRATION

(L. - R.): Fernando Jaramillo, Imelda Sánchez, Estefanía Pérez, Lupe Méndez and Patricia Laguna.

LEGAL DEPARTMENT (L. - R.): Andrés Abad, Adriana Pimentel, Juan Fernando Carrión, Karina Larrea José Luis Aguilar and Fernanda Pareja.

QUIPORT | 111

BUSINESS DEVELOPMENT, ADVERTISING AND AERONAUTICAL SERVICES (L. - R.): Fausto Naranjo, Katherine Gallegos, Marisol Izquierdo, Laura Álvarez and Alex Moreno.

MAINTENANCE – ELECTRIC

(L. - R.): Javier Suasnavas, Francisco Meza, Fernando Huanca and Iván Curay.

Absents: Pablo Cano, Carlos Cruz, Cesar Hinojosa, Segundo Ipiales, Fernando Jaramillo, Patricio Lima, Edison Paredes, Édgar Paspuel, Freddy Riofrío, Richard Rojas and Christian Vergara.

112 | 2018 SUSTAINABILITY REPORT

COMMERCIAL MANAGEMENT AND VIP SERVICES

First row (L. - R.): María del Carmen Torres, Evelyn Torres, Jessica Valencia, Ana Cristina Dávila, Nicole Novasco, Gissela Jaramillo and Francisco Castro.

Second row (L. - R.): Felipe Cisneros, Xavier Pineda, Sebastián Pabón, Bryan Flores, Juan José Altamirano and Pablo Ortiz.

COMMERCIAL MANAGEMENT AND VIP SERVICES (CONTINUED) First row (L. - R.): Gustavo Aguilar, Gabriela Haro, Karen Cabrera, Andrea Araujo, Paola Guayasamín, Sandra Calderón, Stephanie Oleas and Steve Enríquez.

Second row (L. - R.): Pedro Arias, Josué Suárez, Germán Jiménez, Kevin Artieda and Geovanny Vivanco.

Absents: Andrea Anda, Karina Vega, Jennifer Astudillo and Nicole Guerrero.

QUIPORT | 113

AIRCRAFT RESCUE AND FIRE FIGHTING

First row (L. - R.): Víctor Ushiña, Hugo Martínez, Rodrigo Moposita, Washington Ávila, Carlos Merino, Juan Carlos Amaguaña and Manuel Flores.

Second row (L. - R.): Diego Herrera, William Maldonado, Andrés Sevillano, Ismael Rivas and Edward Granda.

Absents: Pedro Acuña, Fausto Aguirre, César Barahona, Ángel Barros, Marco Bedoya, Luis Beltrán, David Betancourt, Humberto Palacios, Andrés Borja, Víctor Chusin, Stalin Colcha, Víctor Duque, Giovanni Egas, Hugo Enríquez, Cristian Enríquez, Henrry Erazo, Martín Espinoza, Ángel Fierro, Luis Flores, Diego Galarza, Aníbal Gines, Jonnhy González , Jorge González, Giovanny Jácome, José Loachamin, Ramiro López, Milton López, Jonnathan López, Alberto Mateus, Guido Mazón, René Mena, Orlandine Mendoza, Washington Mora, Oscar Moreno, Richard Morillo, Oscar Muñoz, Henry Pacheco, Jesús Paredes, Carla Paspuel, Jairo Proaño, César Puruncajas, William Quelal, Daniel Quinaluisa, Marco Quinchiguango, Patricio Revelo, Juan Carlos Rodríguez, Galo Rubio, Carlos Sabay, Carlos Salazar, Vicente Sánchez, Freddy Sandoval, Juan Carlos Toapanta, Alfonso Uvidia, Fernando Velasco and Pablo Vélez.

114 | 2018 SUSTAINABILITY REPORT

FINANCIAL PLANNING, BUDGET AND STATISTICS

First row (L. - R.): Jeanine Mendoza, Gina Albán, Edith Cachago, Cristina Swing and Pamela Ortiz.

Second row (L. - R.): Paúl Castillo, Jaime Velasco, Danny Ramos and Iván Rodríguez.

ACCOUNTING

(Izq. – Der.): Jorge Carlosama, Ana Cristina Reinoso, Juan Carlos Zurita, Gabriela Arauz, Juan Carlos Ruiz and Roberto Salinas.

QUIPORT | 115

INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS

(L. – R.): Erick Cadena, Juan Zarria, Carlos Boada, Aida Gómez, Santiago Andrade, Juan Carlos Andrade, Christian Viñachi, Nelson Díaz, David Andrade and Jaime Araujo.

HUMAN RESOURCES (L. – R.): Jessica Oleas, Salomé Maila, Carolina Pazmiño, Alcira Enríquez, Adriana Guamaní and Mauricio Polo.

116 | 2018 SUSTAINABILITY REPORT

2018 FUNCTIONAL INTEGRATION PROJECT To carry out the functional integration project, we implemented the following work plan: 1. Change Management Process: lasting three months, after the implementation of integration. It was focused on raising awareness among leaders, assisting employees from the directly involved areas, and receiving general comments from the rest of the company.

2. Development of Quiport’s Philosophy: construction of a new philosophy, understandable by every employee and that reflects the fundamental purpose of their work, with a focus on the value delivered, promises to customers and principles of customer service. This philosophy was distributed to all employees through experiential workshops.

Purpose: “Accompanying dreams from the center of the world” Promise: Security, efficiency, politeness and wow factor Principles: We have a positive attitude, we are experts at what we do, we always have a solution, we create the wow factor!

3. Structural Analysis of organizational levels, salary structures and a review of the standardization of job titles.

4. Review of the Benefits and Wellbeing Plan, which included the creation of a new corporate image for employees who are in direct contact with the customer.

5. Implementation of new software for payroll, talent management and integrated training for both companies.

6. Mapping of critical positions at the management and executive level.

7. Integration of communication channels for all employees.

8. Definition of tools for the comprehensive evaluation of performance management processes, operations manual and measurement of the working environment.

9. Cross training for support and facilitation between the VIP services areas.

10. Implementation of the “Coffee with the CEO” Program.

11. Strategic planning process as a single company.

118 | 2018 SUSTAINABILITY REPORT

GRI 401-1 / GRI AOSD DMA Employment / GRI AOSD G4-LA1

TURNOVER MANAGEMENT In order to properly understand and manage its employee turnover and identify the groups that are most affected, Corporaciรณn Quiport performs a monthly follow-up of its indicators, designed after the functional integration.

GRI 401-1 / GRI AOSD DMA Employment / GRI AOSD G4-LA1 Staff departures in 2018 were mostly the result of the functional integration process. In 2019, we will establish a base line for the analysis of employee turnover as a single company and, from that base line, the reasons for departures will be monitored. If necessary, retention plans will be created.

Employee Turnover

2017

2018

Rate of employee turnover

3%

9%

Rate of voluntary employee turnover

1%

2%

Distribution of the rate of employee turnover by age group Under 30 years old

31-40 years old

41 -50 years old

51 -60 years old

Over 61 years old

2017

57%

14%

0%

29%

0%

2018

27%

30%

15%

21%

6%

Distribution of the rate of employee turnover by gender

2017

2018

Female

29%

45%

Male

71%

55%

QUIPORT | 119

GRI 102-41 / GRI 402 (103-2, 103-3) / GRI AOSD G4-DMA Labor-management relations (2/3) In 2018, out of the 365 employees on Corporación Quiport’s payroll, 34 were covered by collective agreements. In general terms, the company has an open and continuous dialogue with the workers’ union to hear suggestions and requests. This mechanism has had good results and has kept the organization and its parties free from labor disputes.

GRI 405-1

DIVERSITY AND EQUAL OPPORTUNITY Quiport has a management team of highly trained professionals with local and international reputations. This team is comprised of 80% men and 20% women.

Furthermore, 80% of the management team are between 30 and 50 years old and 20% are over 50 years old.

In 2018, the percentage of women on the company’s payroll reached 25.21%.

Employees in the organization by employment category (2018) Total

Men

Women

#

%

#

%

#

%

1

0.27%

1

0.27%

0

0.00%

Category 2 (Directors)

4

1.10%

3

0.82%

1

0.27%

Category 3 (Managers)

14

3.84%

11

3.01%

3

0.82%

Category 4 (Supervisors)

24

6.58%

18

4.93%

6

1.64%

Category 5 (other levels)

322

88.22%

240 65.75%

82

22.47%

Total

365

100.00%

273 74.79%

92

25.21%

Category 1 (General Director)

QUIPORT | 121

Out of the company’s 365 employees, during the year there were 16 employees with disabilities.

GRI 202-2, GRI AOSD G4-EC6 Of the senior executives, i.e. those who perform duties at director level, 20% are Ecuadorian.

GRI 401-1 In 2018, male and female employees were hired for reasons of inclusivity who had the profiles to meet the job requirements.

Recruitment by Age Under 30 years old 31-40 years old 41-50 years old 51-60 years old More than 61 years old

Recruitment by Gender Female Male Total Recruitment

2017

2018

4 3 0 0 0

9 2 4 0 0

2017

2018

3 4 7

7 8 15

GRI 401-2 / GRI 402 (103-2, 103-3) / GRI AOSD G4-DMA Labor-Management Relations (1) Employee satisfaction is one of the pillars that underpins the success of Corporación Quiport’s operations. Transparency and clear conditions about employment benefits are the basis of a working environment that promotes equal opportunity and fair treatment of staff.

All full-time employees received the following benefits in 2018: • Life insurance, health care, dental and major medical expense insurance, 100% coverage for the insured and partial coverage for relatives.

• Food service (one meal per day), 100% covered.

• Annual bonus for uniforms or provision or uniforms.

• Transport service, 100% covered.

• Free parking.

• Six yearly passes to VIP lounges.

• 15% discount at the Quito Airport Center food court.

122 | 2018 SUSTAINABILITY REPORT

In addition, the company offers the following programs to its employees, to encourage welfare, health and safety at work: • Refund determined by childcare service for the children of employees under five years old • Four additional working days to those of law for personal procedures considering the distance from the airport to the city of Quito.

• Medical health conferences: training in sexual and reproductive health, HIV and AIDS, intra-labor violence, alcohol, tobacco and drugs, as well as psychosocial risk.

• Periodic occupational exams, upon entering and leaving the company.

GRI 202-1 All employees of Corporación Quiport, regardless of their position, receive an income that is higher than the local minimum wage. Regardless of the gender of entry level employees, internally known as Category 1, they receive wages that are 13% higher than the local minimum wage.

GRI 404-1

TRAINING AND DEVELOPMENT Training and development play a leading role in the company’s management. In 2018, 97% of plans in this arena were implemented, including the following plans: a. General training plan. b. Training plan for staff who frequently access the movement area. c. Routine training for the rescue and firefighting service. d. Training plan for third parties.

Average hours of training per year per employee, by gender and employee category

(2018)

Average hours of training per employee

96 39.81 115.16 97% 60 54.05 47.56 71.92 100.91

Average training hours per female Average training hours per male Percentage of employees who have received training in the year Average hours of training Employee Category 1 (executives) Average hours of training Employee Category 2 (managers) Average hours of training Employee Category 3 (supervisors) Average hours of training Employee Category 4 (specialists) Average hours of training Employee Category 5 (other levels)

In 2018, in support of the corporate objective to implement a new enterprise resource planning system (ERP), Corporación Quiport undertook a process to identify replacements and train the key users of this project. To this end, 1,570 hours of training were provided.

QUIPORT | 123

GRI 404-2 In 2018, two special programs were run to improve to improve the skills of certain employees: • Customer Service Workshop: Training in excellence in customer service to 6% of employees on the payroll. This was aimed at improving emotional intelligence, communication and attitudes, as well as the synergy of the group; and enable better and faster resolution of incidents that are encountered in the workplace.

• Bullet Proof Manager Program: Focused on reinforcing the management and professional skills of work teams and aimed at 7% of employees on the payroll to explore, in-depth, matters of leadership, change management, organizational culture and climate for better management of employees. The program facilitated the process of change during the functional integration and the implementation of the new ERP program, and increased the awareness of leaders regarding human talent management and integrated management of processes.

Furthermore, we obtained authorization from the aviation authority for Quiport’s instructors to teach the initial and recurring “dangerous goods” course aimed at rescue and firefighting service staff.

GRI 404-3

PERFORMANCE REVIEW 100% of employees, in all their roles and responsibilities, have been evaluated every year since 2015 for each company with its own methodology. However, once given the functional integration, a new transitory methodology was established to evaluate the performance of all employees.

Type of Performance Review

Management by Objectives Multidimensional 360° Performance Review

124 | 2018 SUSTAINABILITY REPORT

Number of Employees Evaluated

% of Employees Evaluated

356 0

100% 0

GRI 403 (103-2)

OCCUPATIONAL HEALTH AND SAFETY Health and safety management by Corporación Quiport maintains a safe working environment, ensuring the wellbeing and integrity of its employees. It is a one of the organization’s main assets to guarantee sustainable growth and achieve strategic goals.

Likewise, it is an aspect of mandatory compliance for commercial operators and contractors who perform activities at Quito Airport. The aim pursued by all is to prevent and minimize work-related hazards, incidents, accidents and illnesses.

Corporación Quiport has a health and safety policy for the workplace which forms part of the internal health and safety regulations that apply to its employees.

Additionally, is has mandatory policies as part of the contracts that Corporación Quiport maintains with the commercial operators at the airport: health and safety manual, general risk identification matrix, and an accident notification and investigation process. The company also has an inspection process for both its direct activities and the operations carried out by commercial operators and contractors. Through the identification and evaluation of work-related risks, the company has been able to implement controls at the source, pathway and receptor of each identified risk factor. Controls at the receptor involve the delivery and provision of personal protective equipment which are replaced from time to time.

GRI AOSD G4-DMA Occupational Health and Safety (1/ 2) To monitor and minimize specific risks to airport operations such as exposure to high levels of noise, air pollutants, other hazardous substances or infectious diseases, the company has a risk matrix designed to evaluate and generate mitigation actions.

Furthermore, to carry out the different activities within the airport, Corporación Quiport requires certifications of competence regarding given work-related hazards for its own staff and those of the contractors who may be exposed to such conditions. The company also has a procedure for critical works which requires express authorization to perform certain activities, after obtaining a work permit and/or constant supervision.

QUIPORT | 125

GRI 403 (103-3) The company has a register of indicators for its different health and safety programs for the workplace which it carries out annually, as required by the Ministry of Labor: program to minimize psychosocial risks, drug and alcohol abuse prevention program, annual action by the Labor-Management Committee for Occupational Health and Safety, occupational health and safety training program and reactive indicators. Additionally, there are occasional random external inspections by the Ministry of Labor and the Occupational Risks department of the Ecuadorian Social Security Institute.

GRI 403-3

MAIN RESULTS IN 2018

Corporación Quiport’s activities have shown that, to date, there is not a high risk of illnesses at the workplace.

GRI 403-2 / GRI 403-3 / GRI AOSD G4-LA6 During 2018 a total of five occupational accidents were recorded: three involving employees of the company and two involving contractors’ employees.

Occupational injuries, diseases, lost days, absenteeism and number of fatalities (employees) Total number of accidents* Days of absence due to accidents Total number of occupational diseases Days of absence due to occupational diseases Cases of incapacity due to common illness Days of incapacity due to common illness Total hours worked Total days worked Total number of fatalities Frequency index Severity index

Men

2018

Women 2 2 0 0 166 566 177,955 22,244 0 4.21 14

1 8 0 0 223 538 533,866 66,733 0

* The causes of the employees’ accidents were: two commuting accidents between the home and workplace (in itinere) and one fortuitous accident (tripped due to a distraction).

Occupational injuries, diseases, lost days, absenteeism and number of fatalities (contractors) Total number of accidents * Days of absence due to accidents Total number of occupational diseases Days of absence due to occupational diseases Cases of incapacity due to common illness Days of incapacity due to common illness Total hours worked Total days worked Total number of fatalities Frequency index Severity index

Men 1 3 0 0 29 99 446,845 365 0 0 0

2018

Women 1 4 0 0 114 587 195,996 365 0 3.11 11

The causes of the contractors’ accidents were: one when operating moving equipment without the appropriate precautions, and the other due to a vehicle collision, without personal injury, on an internal road of the airport.

126 | 2018 SUSTAINABILITY REPORT

In 2018, a psychosocial risk evaluation was carried out on 100% of employees of Corporación Quiport.

HEALTH AND SAFETY TRAINING To prevent and mitigate work-related health and safety risks, in 2018 Corporación Quiport rolled out a training program aimed at its own employees and the staff of its suppliers and contractors.

A total of 392 hours of training and talks were given to the company’s staff on different subjects including: emergency plans, road safety, risk factors, alcohol and drug risks, reproductive health, sexually transmitted diseases and awareness of psychosocial risks.

External staff received 126 hours of training and talks on the following topics: general induction to occupational health and safety, emergency plans, road safety, updates to health and safety regulations, use of personal protective equipment, alcohol and drug risks, updates to the contractual requirements of Corporación Quiport and use of fire extinguishers.

COMMERCIAL OPERATORS RECOGNIZED FOR THEIR COMPLIANCE STANDARDS As part of the Incentive Plan carried out every year by the ESH&SR department, eight airport commercial operators were recognized in 2018 for their excellent management and compliance regarding labor, environmental, industrial safety and occupational health matters between January – December 2017.

Companies such as Pertraly, Attenza Duty Free and Corbantrade received the main awards for best performance in General Compliance, while special mentions were awarded to companies like LATAM Airlines Ecuador for its performance in Environmental Management, Banco Pichincha for Industrial Safety Management, Meramexair for Occupational Health Management, Allied Ecuatoriana for Labor Management, and Avianca Ecuador for Continuous Improvement.

Each year, Corporación Quiport opens a process to follow up and monitor commercial operators through inspections. The results allow to carry out a final evaluation to determine which companies comply with the indicators.

The results of this period show the commitment that companies have to continuously improve their operating standards and also guarantee that we have commercial operators who, in addition to doing an excellent job and, of course, providing a good service to passengers and users of the airport, do right by their collaborators and comply with the laws established for each activity.

QUIPORT | 127

128 | 2018 SUSTAINABILITY REPORT

SUSTAINABLE ENVIRONMENTAL MANAGEMENT GRI 102-11 / GRI 303 (103-2) GRI 304 (103-2) / GRI 306 (103-2) At Corporaciรณn Quiport, it is essential to make the operation of the Quito airport compatible with respect for its surroundings. To do this, the company applies an action model based on its Sustainability Policy and the Mitigation and Prevention of Environmental Impacts Program, which form its Environmental Management Plan. All of this is done in accordance with the current legal framework and the international standards that govern the Quito Airport project.

To guarantee the sustainable coexistence of the Quito airport with the natural environment, Corporaciรณn Quiport extends its environmental guidelines, as well as its practices in the matter, to 100% of the commercial operators and suppliers that make up its operation. Thus, the company has been able to ensure, throughout 2018, the fulfillment of the concession contract and the environmental regulations required by the authority in charge.

QUIPORT | 129

MITIGATION OF ENVIRONMENTAL IMPACTS In order to make airport operation compatible with the conservation of the environment, Corporación Quiport deploys a program focused on mitigating and preventing the environmental impacts of the various activities it carries out.

WATER MANAGEMENT

GRI 303 (103-3) / GRI 303-1 / GRI 303-2

The conservation of natural resources and efficient water consumption are part of the daily management of Corporación Quiport, and are essential pillars of its operational quality.

Water consumed in Quito airport’s operations comes from the Paluguillo municipal purification plant. Corporación Quiport distributes it to all users, from its storage facilities, which have a capacity of 1500 m³, in two tanks.

During 2018, the water consumption of the municipal network for airport operations totaled 278,029 m3. In relation to 2017, there was an increase of around 30,179 m3, mainly because in January 2018 an irrigation system was implemented in the gardens and green areas of the airport beds and parking lots.

RAIN WATER

GRI AOSD G4-DMA WATER

Corporación Quiport has a rainwater system to mitigate the impact derived from the alteration of the natural patterns of rainwater drainage that is commonly generated in airports. Separated from the hydro sanitary system, it ensures the adequate collection of rainwater from the different areas of the airport in a collection reservoir with sedimentation chambers. From here, water is discharged to the environment, thus avoiding flooding and/ or sedimentation.

GRI AOSD G4-AO4 / GRI 303-1 / GRI 303-3 To ensure the quality of the rainwater that is drained from airport operations to the environment, this collection network is composed of a water and oil separation system; likewise, the collection reservoir itself acts as a sediment settler. Additionally, water contained in the reservoir is monitored periodically to evaluate its quality and thus ensure an adequate discharge into the environment. In 2018, the parameters established in the national environmental regulations were satisfactorily met.

¹ GRI 303-2: The water for Quito airport operations comes from the municipal drinking water network, therefore, no direct effects are generated to natural sources.

QUIPORT | 131

In order to reduce consumption of drinking water², Corporación Quiport uses collected rainwater for its operations. In 2018 a total of 19,213.39 m3 of water was used from the rainwater reservoir for dust control of the soil removal project, as part of the expansion of the Quito airport passenger terminal.

GRI 304-1

BIODIVERSITY MANAGEMENT The Quito airport is located on a plateau with characteristic dry forest vegetation that, historically, has been pressured by urban and agricultural expansion . There are few protected areas of these characteristics in the Metropolitan District of Quito, which is why, the airport proposes to contribute with maintenance actions for this ecosystem. In this context, Corporación Quiport deploys different lines of work: maintenance of two conservation areas, reforestation activities, relocation and compensation of native and/or endemic flora and fauna species of the dry ecosystem, or those that fall into some category of risk.

GRI 304-2 The impacts on the biodiversity of the area have been duly identified and evaluated, becoming the basis for the design of the corresponding prevention and mitigation actions.

The following are the impacts that have been registered: • Territory loss, derived from the construction and/or expansion of facilities provided for in the airport’s Master Plan, which, in 2018, accounted for a total of 2.80 hectares.

• Decrease of flora and fauna generated by the loss of territory, or by the ex situ relocation of species that are considered a risk safe airport operations.

It should be noted that, unfortunately, in October 2018, a fire broke out in the lower part of the Guayllabamba River, located west of the Caraburo plateau. According to the information of the Metropolitan District of Quito Fire Department, the incident was intentionally provoked.

This fire affected 44.41 hectares of the slope of the Guayllabamba river gorge and 1.56 hectares of conservation areas, due to the opening of roads for firefighting. A total of 207 trees were lost, which were replanted in May 2018.

² The company does not have a water reuse or recycling system ³ GRI 304-1: The airport is not located within or next to protected areas or areas of great value for biodiversity.

132 | 2018 SUSTAINABILITY REPORT

GRI 304-4 Among the species of flora and fauna that appear on the red list of the International Union for the Conservation of Nature (IUCN), the following are found in areas affected by the Quito airport operations:

Opuntia soederstromiana (cactus)

Coendou quichua (Andean porcupine)

Croton elegans (purga or mosquera)

Lycalopex culpaeus (highland wolf)

Gastrotheca riobambae (marsupial frog)

Stenocercus guentheri (guagsa / lizard)

GRI 304 (103-3) Corporaciรณn Quiport systematically evaluates the state of biodiversity at the airport site, through monitoring and inspection of all flora and fauna components. In 2018 a biotic monitoring process was carried out, comparing the results obtained with what was registered in 2017, in the same areas and with the same sampling methodologies.

COMPARISON 2017 - 2018 250 200

200

186

150 100

19

50

16

20

17

15

11

0

Individuals

Genders

Monitoring 2017

Species

Families

Monitoring 2018

Comparative results s of flora (plants), between 2017 and 2018.

QUIPORT | 133

Monitoring Spot

2017

2018

Wealth

Abundance

Diversity

Wealth

Abundance

Diversity

0 2 0 1

0 13 0 0

Baja Baja Baja Baja

1 2 1 0

1 3 1 0

Low Low Low Low

PMMM 1 R HC PMM 2 R ZAE PMM 3 TS ZAE PMM 4 TS RJP

Comparative results of mammals in monitored areas (2017 vs. 2018).

Monitoring Spot

2017 Wealth 28 18 25 44

PNW CNE PE TOTAL

2018

Abundance

Diversity

Wealth

Abundance

Diversity

n/d n/d n/d n/d

2.44 2.38 2.53 2.99

49 39 43 62

452 351 447 1250

2.97 2.58 2.77 3.22

Comparative results of birds in monitored areas (2017 vs. 2018).

Monitoring Spot

2017 Species

Abundance

Stenocercus guentheri Pholidobolus montium Gastrotheca riobambae Pristimantis unistrigtus

PMH_T2_PC

2018

Diversity

Abundance

6 1 3 2

H’ 1.199

3 1 -

H’ 0.56

Stenocercus guentheri Gastrotheca riobambae

3 6

H’ 0.636

-

ND

PMH_T3_AR

Stenocercus guentheri Gastrotheca riobambae

6 7

H’ 0.690

4 1

H’ 0.50

PMH_T4_ZAO2

Stenocercus guentheri Pristimantis unistrigatus

13 -

ND

2 4

H’ 0.63

Gastrotheca riobambae Stenocercus guentheri Pristimantis unistrigatus

6 -

ND

1 1 5

H’ 0.79

PMH_T6_ZAO4

Stenocercus guentheri Pristimantis unistrigatus Gastrotheca riobambae

23 -

ND

2 1 1

H’ 1.04

PMH_T7_ZAO5

Stenocercus guentheri Pristimantis unistrigatus Gastrotheca riobambae

4 16 -

H’ 0.500

3 5 1

H’ 0.94

PMH_T1_HC

PMH_T5_ZAO3

Diversity

Diversity data are presented through the Shannon Wiener index, expressed by H ‘, only in cases where the sampling units showed more than one species.

ND = It is not possible to estimate diversity since only one species was recorded.

Comparative results of amphibians and reptiles between 2017 y 2018.

134 | 2018 SUSTAINABILITY REPORT

2018 BIODIVERSITY PRESERVATION ACTIONS GRI 304-3 / GRI AOSD G4-DMA Biodiversity • An increase of 1000 acacia macracantha (algarrobo) and tara espinosa (guarango) trees, through reforestation activities with Quiport Corporation employees and families. The total of reforested trees amounted to 4596.

• Relocation and compensation for the soil removal project of the following species:

Species Acacia macracantha Croton elegans Stenocercus guentheri Mastigodryas bodderti Reitrodontimys soderstromi Coendou quichua

Common name Faique or algarrobo Purga Guagsa / lizard Culebra / snake Ratón cosechador / field mouse puerco espín / porcupine

Compensation

Relocation

63 individuals

55 juvenile individuals 1 individual 3 individuals 12 individuals 2 individuals

At the airport there are two conservation areas of 70 hectares, located west of the Caraburo plateau. In these areas wildlife relocation activities (mice, snakes, lizards) are carried out and vegetation is maintained, to preserve a sample of the dry forest of the Inter-Andean corridor.

There is also a reforestation area of 25 hectares, located next to the conservation areas.

There, native and/or endemic trees are planted, as well as plants that are relocated from construction and/or expansion areas.

QUIPORT | 135

EFFLUENT AND WASTE MANAGEMENT Corporación Quiport’s effluent and waste management is based on its Effluent Quality Policy and its Waste Management Plan. These guidelines are mandatory for everyone who operates in the Quito airport facilities.

EFFLUENTS

GRI 306-1

The airport has an internal sewerage system, to receive hydro sanitary effluents separately from rainwater.⁴ Throughout the hydro-sanitary system there are water and oil separators, and finally a treatment plant. These facilities allow purifying gray and black water discharges, and pour them into the sewage system of the Collas route, in compliance with the project’s required standards.

The wastewater treatment plant consists, first, of a grease trap and a diffuse air flotation tank (DAF), to separate the suspended and settleable solids. In a second stage, a microbiological treatment, that is, using aerobic bacteria, is applied. Finally we proceed to gravimetric filtration and chlorination, to disinfect the water. Regarding the treatment of sludge, the process consists of aerobic digestion and dehydration through press filters. It should be noted that, Corporación Quiport took advantage of a total of 2362 m3 from the sludge from the wastewater treatment plant at the airport, which was reused as natural fertilizer in the green areas of the AIMS. GRI 306 (103-2) Monitoring is done according to the provisions of the approved Environmental Management Plan, by taking samples of influents and effluents through an accredited laboratory. Thus, Corporación Quiport can evaluate treatment efficiency, and compliance with the maximum permissible limits established in the current legal framework and international standards.

⁴ Rainwater management is detailed in the Water Management section.

136 | 2018 SUSTAINABILITY REPORT

GRI 306-1 The total volume discharged5 by the treatment plant (WWTP) in 2018 was 232 463 m³, while in 2017 it was 221,730 m3. This increase is due to the growth in passenger traffic registered between these two years. Under these circumstances the company has decided to expand the effluent treatment plant. This is under execution, with delivery scheduled for the second quarter of 2019. The volume of wastewater discharged to the WWTP according to number of passengers is detailed below: 2017: 0.05 m3/passenger 2018: 0.04 m3/passenger During 2018, all liquid discharges were poured into the environment in compliance with current environmental regulations.

Oxygen Biological Demand DBO (mg/L)

Total solids in suspension SST (mg/L)

Fats and oils (mg/L)

Permissible Limit

Result

Permissible Limit

Average Result

Permissible Limit

Result

250

17

220

21

30

0.5

GRI AOSD G4-DMA Effluents and Waste / GRI AOSD G4-EN23

WASTE The airport has a process and the facilities to handle specific waste for airside and landside operations. This contemplates the separation at the source, temporary storage, transport and final disposal, through authorized managers, as established by the current environmental legislation. In addition, in order to prevent the introduction and spread of pathogens, waste from international flights is destroyed by incineration, as contemplated in international airport regulations. Prior to its incineration, these residues are heavy, in 2018 they reached a total weight of 450 600 kg.

⁵ GRI 306-1: The water discharged by Corporación Quiport’s operations was not reused in 2018 by any other organization.

QUIPORT | 137

GRI 306 (103-2) / GRI 306-2 For waste monitoring, Corporaciรณn Quiport maintains a monthly control of the quantities produced and delivered to qualified environmental managers, as well as to the municipal company that collects common waste. These results are audited by an external organization, and are sent semiannually to the Ministry of the Environment, for its review.

2018

Waste Management (Metric tons) Total waste generated by the organization Total hazardous waste by method of disposal

60,439.2 20 Recycling Incineration Safety landfill

Total non-hazardous waste by disposal method

60,419.1 Recycling Composting Landfill Slagheap Incineration

Total waste disposal (Metric Tons)

138 | 2018 SUSTAINABILITY REPORT

8.35 11.5 0.2

523.3 59,050.0 377.7 17.5 450.6 857.49

GRI 306-3

SPILLS During 2018, a total of eight significant spills (that is, greater than 100 m2) were recorded for Quito airport operations. The components registered were fuel and hydraulic fluid, in the parking areas, the perimeter road, and the road within the platform.

Spills are calculated by area, according to the approved procedure, as part of the Aerodrome Manual of the Aeronautical Authority. We do not have the total volume of spilled liquid.

The following summarizes the eight Level 3 spills that occurred in the AIMS during 2018.

Date

Place

Company responsible for the spill

Type of Liquid Spilled

Spill level

m²

Causa del derrame

12/1/2018

TWY C/PIT 5

Avianca

Fuel

3

450

Turbine Leak

11/2/2018

PIT 7-8

Allied

Fuel

3

300

Others

8/5/2018

PIT 83

Talma

Oil

3

330

Mechanical failure of land support team

25/5/2108

Bypass

Talma

Fuel

3

125

Negligence by maintenance crew

29/5/2018

PIT 8

LATAM

Hydraulic fluid

3

350

Others

9/6/2018

TWT C

EMSA

Hydraulic fluid

3

400

Mechanical failure of land support team

10/11/2018

VĂ­a perimetral

Tame

Hydraulic fluid

3

169

Mechanical failure of land support team

/ PIT 12

9/12/2018

TWY C

Talma

Hydraulic fluid

3

184

Mechanical failure of land support team

QUIPORT | 139

None of the spills have generated an environmental impact on soils or bodies of water, since they occurred on paved surfaces of parking platforms and air traffic routes. Moreover, they were contained. The water and the bio-degreaser used to clean spills are collected in a treatment system, before being discharged into the environment. Water quality monitored in compliance with legislation.

Quiport has a procedure for immediate spill containment and cleanup, approved as part of the Aerodrome Manual of the Aeronautical Authority. In case the entity responsible for does not perform this procedure, the operator does, and then invoices these costs to the spill’s originator, applying the constitutional principle that dictates that polluters must pay for cleaning.

If these spills occur in green areas or on soil, we immediately apply the same procedure of containment and cleaning. In addition, according to the Environmental Management Plan, and depending on its magnitude, it could be reported as an environmental emergency, and the corresponding remediation would be carried out.

GRI AOSD G4 DMA Noise / GRI AOSD G4-AO7

ACOUSTIC IMPACT MITIGATION In order to mitigate the effects of noise and, at the same time, respond to the concerns of its stakeholders, CorporaciĂłn Quiport devotes significant efforts to the continuous improvement of the measurement, control, and reduction programs of the environmental acoustic impact originating from the Quito airport.

The Quito airport operation has, like many others, acoustic effects, which are monitored periodically to ensure compliance with the limits allowed by current environmental regulations. This monitoring is based on the measurement of the equivalent sound pressure level (Leq or NPSeq), during a continuous period of eight days. Information is collected every minute, by active methods, at the sampling sites. For this, eight sound level meters (seven integrating and one type 2) are used, which comply with international and national measurement standards. Integrating sound level meters measure: sound pressure levels in decibels A [dB (A)], and slow response, equivalent continuous sound level, day-night level (DNL), maximum level (LMax), and minimum level (LMin) .

In 2018, Quiport carried out two semi-annual measurements at eight monitoring sites, which allowed us to produce a strategic noise map. The results obtained did not exceed the exceedance limits required by current national and international regulations. Likewise, there were no changes of residence observed due to noise in the areas surrounding the airport.

140 | 2018 SUSTAINABILITY REPORT

DNLA – WEEKLY LOGRITHMIC AVERAGE

Place

North End South End ETP-Jet bridge15 Guambi Guayllabamba Otón de Vélez Tababela San Vicente de Yaruquí

March 2018

Agosto 2018

71.0

71.4 67.2 76.6 64.2 62.5 58.2 60.6 56.4

65.4 75.9 67.6 63.5 59.0 60.7 54.1

790000

79100

792000

793000

790000

794000

795000

796000

797000

798000

57.5 Guayllabamba 65 63.5

9992000

9992000

9991000

9991000

70

9990000

9990000

65

65.4 Cabecera Norte 71.0

9989000

9989000

9988000

9988000

60

70

70.5 ETP - Pit 15 75.9

9986000

9985000

9985000

60

LATITUD

9986000

9987000

53.5 Oton de Velez 59.0

65

9987000

60.7 Cabecera Sur 65.4

9984000

65

9983000

48.2 S.V. Yaruqui 54.1

9983000

9982000

9982000

63.3 El Guambi 67.6

9981000

9981000

9980000

60

65

9980000

53.8 Tababela 60.7

9979000

790000

9984000

79100

792000

793000

790000

794000

795000

796000

797000

9979000

798000

LONGITUD

Figure. Average levels of Leq (white text) and DNL (yellow text) on Google Earth image.

In yellow: isolines product of the DNL projection, average obtained for the seven days of monitoring (March 1 to 7, 2018).

142 | 2018 SUSTAINABILITY REPORT

790000

79100

792000

793000

790000

794000

795000

796000

797000

798000

57.3 Guayllabamba 65 62.5

9992000

9992000

9991000

9991000

9990000

9990000

70

65

65.9 Cabecera Norte 71.4

9989000

9989000

9988000

9988000

70

52.6 Oton de Velez 58.2

65

9986000

9987000

9986000

9985000

9985000

60

62.0 Cabecera Sur 67.2

9984000

65

9983000

49.2 S.V. Yaruqui 56.4

9984000

9983000

9982000

9981000

9981000

9980000

9980000

65

9982000

59.4 El Guambi 64.2

9979000

790000

60

LATITUD

60

71.5 ETP - Pit 15 76.6

9987000

79100

792000

793000

790000

794000

55.4 Tababela 60.06 795000

796000

797000

9979000

798000

LONGITUD

Figure. Average levels of Leq (white text) and DNL (yellow text) on Google Earth image.

In yellow: isolines product of the DNL projection, average obtained for the seven days of monitoring (August 20 to 26, 2018).

QUIPORT | 143

ENERGY, CLIMATE CHANGE, AND AIR QUALITY GRI 305 (103-2, 103-3) The management of energy and Greenhouse Gas (GHG) emissions is a key aspect within Corporación Quiport’s strategy to minimize the impact of Quito airport operations and to contribute to the global fight against climate change. As a sign of its firm commitment to this matter, the company controls and reduces, year by year, the size of its carbon footprint.

To do this, the airport has a Carbon Footprint Management Plan, which has been approved in order to undergo the accreditation process within the Airport Carbon Accreditation Program (ACA) of the Airport Council International (ACI). Additionally, there are mandatory compliance guidelines that are part of the contracts that Corporación Quiport holds with the commercial operators of the airport, specifically aimed at ensuring air quality.

Each year, the company carries out an external verification of the calculation of its carbon footprint, as part of the ACA certification, for its corresponding renewal or upgrade at the different levels of the program. Since 2018, quarterly monitoring meetings have been held by the Carbon Footprint Management Committee, in which the different areas of the company involved in the management of airport operation emissions and energy participate. A process of periodic inspections and re-inspections is also carried out to monitor the operations of the different companies at the airport.

2018 ACTIONS GRI 305 (103-2), GRI AOSD G4-DMA Emissions

CARBON ACCREDITATION PROGRAM • In order to obtain the level 3 certification (optimization), Corporación Quiport worked, first of all, to meet all the requirements of level 1 and 2 of the program. That is, to measure the carbon footprint of its own emissions and demonstrate the reduction thereof, in line with its carbon management plan.

• Subsequently, the company worked on implementing the requirements of level 3 of the program, directly related to the emissions of Scope 3. These correspond to operations not specific to the organization. We also worked on generating a plan of commitments with stakeholders, to reduce the airport’s global carbon footprint.

144 | 2018 SUSTAINABILITY REPORT

• In order to do this, Corporación Quiport worked specifically with commercial operators and contractors. An initial high-level training process was carried out for the airport companies identified as priority, due to their significant sources of GHG emissions. Then, each commercial operator surveyed their emission sources, calculated their footprint and identified their short and medium term reduction actions.

• Two massive reforestation activities were also carried out in the areas of the airport destined for this purpose: one with personnel from the commercial operators and another with company employees.

• Additionally, a biomass study was carried out to determine the amount of carbon captured in the conservation and reforestation areas located within the airport’s operational limits.

The result of this measurement was used as a carbon sink, to reduce the total size of the airport’s carbon footprint.

• Finally, after consolidating all the gathered information, the company underwent an external verification process, which allowed it to formally apply to the Level 3 certification of the ACA program. This was approved on October 2018 by ACI

CARBON FOOTPRINT GRI 305-1 / GRI 305-2 / GRI 305-3 / GRI 305-4 / GRI 305-5

2016 (TCO2e)

2017 (TCO2e)

2018 (TCO2e)

Variation 2016-2017

Emissions scope 1

996

1797

En proceso

Más 80.4%

Emissions scope 2

3953

2 918

En proceso

Menos 26.2%

Emissions scope 3

Undeterminado

125 360

En proceso

4949

4715

En proceso

No determinado

130 075

En proceso

Types of emissions

Emissions scope 1 and 2 Emissions scope 1, 2 and 3

Menos 4.7%

Note: for the realization of the respective calculations, the GHG Protocol, ISO 14064 and the ACA Guidelines are used.

Emission intensity

Emissions scope 1 Emissions scope 2 Emissions scope 1 and 2

2016 (TCO2e / passenger) 0.00021 0.00082 0.00103

2017 (TCO2e)

Variation 2016/2017

0.00037 0.00060 0.00097

76.2% More 26.8% Less 5.8% Less

QUIPORT | 145

INITIATIVES TO REDUCE THE CARBON FOOTPRINT (explanation of variation between 2016 and 2017) • Replacement of conventional luminaires with LED lighting, in the passenger terminal, other buildings and offices, etc.

• Efficient use of air conditioning systems.

• Regulation and control of efficient energy use to illuminate areas that have natural light, in the passenger terminal and the cargo terminal.

• Placement of motion sensors to illuminate corridors in offices, mechanical and service rooms, accelerate escalators in terminals, etc.

• Application of an air quality policy, mandatory compliance for all vehicles that circulate in the restricted area of the airport.

• Use of a preventive and corrective maintenance program for fixed sources and mobile emission sources.

• Continuing control and improvement of the Waste Management Plan.

QUIPORT ALLIES WITH THE QUITO MUNICIPALITY IN ITS CARBON FOOTPRINT COMPENSATION PROGRAM In an act that was presided by mayor Mauricio Rodas as an honorary witness, Andrew O’Brian, on behalf of Corporación Quiport, signed an inter-institutional agreement that will finance forestry activities in the Conservation and Sustainable Use Areas of the capital city. In this way, the Mariscal Sucre Airport concessionaire became the first company that undertakes activities for the compensation of the carbon footprint produced annually by the aerodrome located in Tababela.

Four farms in the northwest of Quito will be the beneficiaries of a fund provided by Quiport and managed by the Municipality’s Environment Department to carry out forestry activities through which the CO2 emissions that occur at the airport of the capital are compensated.

QUIPORT REFORESTATION DAY “OUR FOOTPRINT: A TREE” Corporación Quiport employees met on Saturday, May 19, 2018 in a reforestation day on the Caraburo plateau -where the Quito airport is located- where approximately 1,000 trees of native species of the area were planted. This initiative meets the company’s objective of, in addition to engaging its employees with environmental care, reducing the carbon footprint produced by the operation of the airport.

QUIPORT | 147

GRI 302 (103-2, 103-3)

ENERGY EFFICIENCY A significant source of GHG emissions from Corporación Quiport is the energy consumption of its operations. Therefore, its strategy to combat climate change pursues the objective of monitoring its energy consumption and implementing energy efficiency initiatives.

The energy consumed by the company comes, mainly, from the public grid and fuels for the airport facilities’ generators and its vehicle fleet.

GRI 302-1 / GRI 302-3 Energy consumption (GJ) Energy consumption from non-renewable sources Diesel consumption Gasoline consumption Consumption of purchased energy Total internal energy consumption Energy intensity (GJ/passenger)

2017 7,210 5,708 1,502 89,799 97,009 0.019956

2018 5,017 3,332 1,686 89,260 94,277 0.018033 GRI 302-4

Between 2017 and 2018, Corporación Quiport registered a slight reduction, of 2.82% in its internal energy consumption. This decrease was mainly due to the fact that, during the year, the emergency generators were used less frequently.

GRI 305-7 / GRI AOSD G4-AO5

Air Quality Thanks to the fixed and mobile air quality measurement stations located in the Quito airport and its surroundings, Corporación Quiport carries out a rigorous control, which allows us to verify compliance with the ranges established by the environmental authority.

In 2018, the concentration levels of the main substances generated as a result of airport activities were measured, such as particles in suspension, sedimentary particulate material, sulfur dioxide, nitrogen oxides, ozone and benzene.

In this way, Corporación Quiport carries out a continuous and systematic control of air quality in the area of influence of the Quito airport. In 2018, no exceedance was recorded with respect to the permissible limits.

148 | 2018 SUSTAINABILITY REPORT

AVERAGE ANNUAL CONCENTRATION OF AMBIENT AIR CRITERIA POLLUTANTS IN THE AIMS

Air Quality 2018

Unit of measurement Permissible limit San Vicente de Yaruquí Otón de Vélez Santa Rosa de Tababela

Particulates in suspension

Nitrogen dioxide

Ozone

Sulfur dioxide

Benzene

PM2.5

PM10

NO2

O3

SO2

C6H6

μg/m3 50 5.45 5.98 6.35

μg/m3 15 15.77 17.87 13.15

μg/m3 40 7.99 7.53 7.83

μg/m3 100 8.92 10.09 8.03

μg/m3 60 < 8.4 < 8.4 < 8.4

μg/m3 5 < 0.67 0.26 0.23

ACI’S APEX IN ENVIRONMENT PROGRAM KICKS OFF WITH THE QUITO AIRPORT AS A MODEL In order to promote cooperation between the International Civil Aviation Organization (ICAO) and industry and airport actors around the world, the Airports Council International (ACI) has developed the Airport Excellence Programs (APEX). Currently this system is made up of two parts: APEX in Operational Safety and APEX in Aviation Security.

QUIPORT | 149

The objective of the APEX programs is to define procedures and knowledge through evaluations and the cross-linking of information on the best practices of the airport members of the council. The regulatory framework on which APEX is based lies in ICAO rules and international aviation laws to raise airport security standards and maximize their operational efficiency.

Due to the situation in which the world is looking for ways to develop its activities respecting the environment and mitigate the environmental impact of climate change, ACI decided to create the pilot plan for APEX in Environment, raising the official resolution of this international organization regarding environmental care.

Corporación Quiport, sure of its environmental procedures, offered to host the APEX pilot program for the environment. As such, on Saturday, July 7, 2018, the APEX pilot program for the environment committee arrived to Quito led by Danny Boutin, Senior Manager of the APEX Programs, with Francisco Medela, ACI Industry Affairs Manager - Latin America and Caribbean; Juliana Scavuzzi, Senior Environmental Manager of ACI World; Kristi McKenney, Deputy Director of Aviation, Oakland Airport, United States; and Emanuel Fleuti, Director of Environment of the Zurich Airport.

For a week the APEX entourage thoroughly inspected the various facilities at the Quito airport, such as the garbage management plant, the wastewater treatment plant, the falconry and bird rehabilitation facilities at the airport; as well as learned about Quiport’s social projects that benefit the airport’s neighboring communities such as Nuestra Huerta, Compartamos, among others.

The intention of this visit was to lay the foundations for the creation of the APEX in Environment program that will be applied in hundreds of airports worldwide. The experts left Quito with good experiences, leaving recommendations to optimize the processes at the Quito airport, and great lessons that will be replicated in order to ensure that airports are allies of good environmental management.

150 | 2018 SUSTAINABILITY REPORT

SOCIAL COMMITMENT Corporación Quiport’s social commitment is essential to the strategic deployment of its operations, especially as regards the relationship with the communities closest to the airport. The company understands that its presence and business model generate permanent opportunities for development. They also enhance collective and individual strengths in the airport’s surroundings. Its strategy is also aimed at mitigating the impacts and risks that may arise from its activities.

The company encourages a dynamic participation of the surrounding communities, creating a sense of belonging. This results in improvements to the airport’s value chain, boosts the local economy and, above all, ensures the sustainability of airport operations.

QUIPORT | 153

SOCIAL MANAGEMENT GRI 413 (103-2) The top management of Quiport maintains a clear commitment regarding the relationship with the community, which is reflected in its Social Responsibility Policy. The corresponding actions are carried out through a multidisciplinary team, which covers environmental issues, occupational health, industrial safety and social responsibility, and is supported by a social management plan composed of four sub-plans:

Public Consultation and Participation Plan

Plan for Compliance with the Legal Framework Concerning Labor

Social Ivenstment Plan

Monitoring Plan

Through the Social Investment Plan, a specific annual budget is allocated for the fulfillment of the activities included in it, which focus, as a priority, on the following aspects:

Recognition of the forms of organization of the community Local hiring for airport works Relationship-building with local stakeholders Impact Management for the project Social capital Complaint and claims mechanisms Alliances with key stakeholders to contribute to local development and social inclusion GRI 413 (103-3) Through the Public Consultation and Participation Plan, permanent contact is maintained with various stakeholders, and the actions taken are constantly evaluated through assessments and feedback from those involved. All of this takes palce under the supervision of the companyâ&#x20AC;&#x2122;s top management. There also exists monitoring by the competent authorities, such as the Ministry of the Environment. During 2018, this follow-up occured without observations.

QUIPORT | 155

IMPACT ASSESMENT

GRI AOSD G4-DMA Local Communities GRI AOSD G4-AO8 / GRI 413-2

Beyond the fulfillment of the social and environmental obligations derived from the concession contract, the purpose of the company is to undertake a balanced management, which makes a mark as part of the local development and sustainability of the airportâ&#x20AC;&#x2122;s area of influence.

AT QUIPORT WE SEEK AN OPEN, DIRECT, AND TRANSPARENT COMMUNICATION TO: Manage impacts properly

Establish relationships of trust with the communities of influence

The management of impacts of the company on the surrounding communities consists of enhancing the positive effects and mitigating those with less favorable repercussions, according to the evaluations carried out of them.

Increase of vehicle traffic Valuation of land Noise Hiring of local workforce Promotion of positive effects

Acquisition of land

Mitigation of negative impacts

Environmental impacts Economic development Connectivity Activation of the local economy

Quiportsâ&#x20AC;&#x2122;s actions have not generated displacement, nor the resettlement of people. There is no environmental affectation, since a permanent and adequate management is carried out.

156 | 2018 SUSTAINABILITY REPORT

GRI 413-1

COMMUNITY ACTION AND RESULTS The benefits to the nearest communities -Puembo, Pifo, Tababela, Yaruquí, Checa and El Quinche- is managed through the Social Investment Plan. This plan has different processes of permanent training and education support, preventive health campaigns, improvement of job profiles, channeling of local employment offers, environmental education, and proper use of free time with football and basketball schools.

Through its social investment and the promotion of the effective participation of communities and other interest groups, Quiport has managed to: • Generate strategies for participation and institutionalization of dialogue networks with the community, both formal and informal.

• Channel queries and suggestions from stakeholders, regarding the operation of the airport.

• Evaluate and mitigate the corresponding social impacts.

• Implement projects of social investment and shared value, in favor of the closest communities.

Community Action 2018 Operations with social impact assesments.

100%

Operations with environmental impact assessments.

100%

Number of local community development programs based on the needs of local communities.

5

Number of participation plans carried out with the local interest groups.

5

Number of committees and consultation processes with local communities.

150

During 2018, the implementation of the Social Management Plan has affected several of the 17 Sustainable Development Goals (SDGs) of the United Nations 2030 Agenda. The following achievements stand out: • 16 agricultural producers in the area market their products directly and associatively.

They do this through the community company Productora Agrícola Alpachaca Muyuverde, which operates the Nuestra Huerta brand, of Corporación Quiport, at the AIMS facilities. In 2018, the Ministry of the Environment awarded the Green Point (Punto Verde) distinction to the Our Vegetable Garden Program (Nuestra Huerta), in the socio-environmental projects category.

QUIPORT | 157

• 17,534 beneficiaries from the six communities in the airport’s area of influence benefit from the Compartamos program, which consists of donating used materials, in good condition, to different organizations and people, with a focus on reuse and recycling.

• 3,599 people were part of the permanent processes of the Public Consultation and Participation Plan.

• 1,164 participants attended training on environmental education. They come from educational institutions of the communities near the airport’s area of influence.

• 250 children and youth train in recreational and training football schools of Corporación Quiport, in six communities close to the AIMS. In 2018, a cooperation agreement was signed with Club Las Ñañas (women’s soccer vice-champion 2018), to give technical support to soccer schools in Quiport.

• 200 people participate in basketball schools sponsored by Quiport. This was achieved through a strategic alliance with the Los Colibríes Training School, which allowed the implementation of four basketball schools (Puembo, Pifo, Yaruquí and El Quinche). In 2018, with the support of Quiport, they participated in two tournaments: one in Chile, where they won second place in the children’s category, and another in the United States.

• 122 scholarships given to children and young people in conditions of vulnerability, with catastrophic illnesses and low economic resources.

• 651 people from Puembo, Pifo, Tababela, Yaruquí, Checa and El Quinche were trained in English as a second language, with local facilitators, which has allowed the improvement of their work profiles and has generated opportunities for the population that is trained in this Program.

GRI 201-1

INVESTMENT IN THE COMMUNITY Corporación Quiport’s financial support to the airport’s communities of influence is deployed through several mechanisms: Donations: specific or occasional support for good causes, in response to the needs and appeals of charitable and community organizations, to employee requests, or to situations that require emergency assistance.

Community investment: strategic long-term participation in community organizations to address a range of social problems.

Commercial initiatives: activities carried out by the commercial area of the company, to promote its corporate and brand identity, in association with charities and community organizations.

158 | 2018 SUSTAINABILITY REPORT

Investment in the community

Investments in the community / Business initiatives in the community Donations Total

Amount 2018 (US$)

Percentage

237,863

83%

50,000 287,863

17% 100%

GENERAL GRI CONTENT INDEX GRI STANDARD

CONTENT

DESCRIPTION

PAGE NUMBER

GRI 101: FUNDATION 2016 GRI 102: GENERAL CONTENT 2016 GRI 102

GRI 102-1

102-1 Name of the organization

P. 4

GRI 102

GRI 102-2

102-2 Activities, brands, products, and services

P. 21, 80, 84

GRI 102

GRI AOSD G4-4 (GRI 102-2)

GRI AOSD G4-4 (GRI 102-2) Operational Limits

P. 26, 27

GRI 102

GRI 102-3

102-3 Location of headquarters

P. 4

GRI 102

GRI 102-4

102-4 Location of operations

P. 21

GRI 102

GRI 102-5

102-5 Ownership and legal form

P. 56

GRI AOSD G4-7 (GRI 102-5)

Regulatory framework

21, 56

GRI 102

GRI 102-6

102-6 Markets served

P. 69

GRI 102

GRI AOSD G4-8 (GRI 102-6)

GRI AOSD G4-8 (GRI 102-6) Delimitation of the business

P. 75

GRI 102

GRI 102-7

102-7 Scale of organization

P. 30, 56

GRI 102

GRI AOSD G4-9 (GRI 102-7) - Part 1

GRI AOSD G4-9 (GRI 102-7) - Part 1 Scale of the organization

P. 30, 61, 72, 73, 100, 101

GRI 102

GRI AOSD G4-9 (GRI 102-7) - Part 2

GRI AOSD G4-9 (GRI 102-7) - Part 2 Scale of the organization

P. 30, 61, 72, 73, 100, 101

GRI 102

GRI AOSD G4-9 (GRI 102-7) - Part 3

GRI AOSD G4-9 (GRI 102-7) - Part 3 Scale of the organization

P. 30, 61, 72, 73, 100, 101

GRI 102

GRI 102-8

102-8 Information on employees and other workers

P. 100

GRI 102

GRI 102-9

102-9 Supply chain

P. 66

160 | 2018 SUSTAINABILITY REPORT

GENERAL GRI CONTENT INDEX GRI STANDARD

CONTENT

DESCRIPTION

PAGE NUMBER

GRI 102

GRI 102-10

102-10 Significant changes to the organization

P. 56, 67

GRI 102

GRI 102-11

102-11 Precautionary Principle or approach

P. 129

GRI 102

GRI 102-12

102-12 External initiatives

P. 52

GRI 102

GRI 102-13

102-13 Membership of associations

P. 53

GRI 102

GRI 102-14

102-14 Statement from senior decision-maker

P. 6

GRI 102

GRI 102-16

102-16 Values, principles, standards, and norms of behavior

P. 49, 51

GRI 102

GRI 102-18

102-18 Governance structure

P. 56, 57

GRI 102

GRI 102-40

102-40 List of stakeholder groups

P. 54

GRI 102

GRI 102-41

102-41 Collective bargaining agreements

P. 121

GRI 102

GRI 102-42

102-42 Identifying and selecting stakeholders

P. 54

GRI 102

GRI 102-43

102-43 Approach to stakeholder engagement

P. 54

GRI 102

GRI 102-44

102-44 Key topics and concerns raised

P. 14, 54, 86

GRI 102

GRI 102-45

102-45 Entities included in the consolidated financial statements

Pending

GRI 102

GRI 102-46

102-46 Defining report content and topic boundaries

P. 10, 14, 32

GRI 102

GRI 102-47

102-47 List of material topics

P. 14

GRI 102

GRI 102-48

102-48 Restatements of information

P. 14, 60

GRI 102

GRI 102-49

102-49 Changes in reporting

P. 14, 60

QUIPORT | 161

GENERAL GRI CONTENT INDEX GRI STANDARD

CONTENT

DESCRIPTION

PAGE NUMBER

GRI 102

GRI 102-50

102-50 Reporting period

P. 9

GRI 102

GRI 102-51

102-51 Date of most recent report

P. 9

GRI 102

GRI 102-52

102-52 Reporting cycle

P. 9

GRI 102

GRI 102-53

102-53 Contact point for questions regarding the report

P. 9

GRI 102

GRI 102-54

102-54 Claims of reporting in accordance with the GRI Standards

P. 9

GRI 102

GRI 102-55

102-55 GRI content index

P. 160

GRI 102

GRI 102-56

102-56 External assurance

P. 9

MATERIAL TOPICS GRI 200: ECONOMIC DISCLOSURES GRI 201: ECONOMIC PERFORMANCE 2016

GRI 201

GRI 103-1 Management Approach

103-1 Explanation of the material topic and its Boundary

P. 59

GRI 201

GRI 103-2: Management Approach

103-2 The management approach and its components

P. 59

GRI 201

GRI 103-3: Management Approach

103-3 Evaluation of the management approach

P. 59

GRI 201

GRI 201-1:

201-1 Direct economic value generated and distributed

P. 61, 158

Content

Q1 Economic Performance

Q1 Indirect and induced income.

P. 64

162 | 2018 SUSTAINABILITY REPORT

GENERAL GRI CONTENT INDEX GRI STANDARD

CONTENT

DESCRIPTION

PAGE NUMBER

GRI 202: MARKET PRESENCE 2016

GRI 202

GRI 103-1 Management Approach

103-1 Explanation of the material topic and its Boundary

P. 14, 19

GRI 202

GRI 103-2: Management Approach

103-2 The management approach and its components

P. 85

GRI 202

GRI 103-3: Management Approach

103-3 Evaluation of the management approach

P. 85

GRI 202

GRI 202-1

202-1 Ratio del salario de categoría inicial estándar por sexo frente al salario mínimo local

P. 123

GRI 202

GRI 202-2 GRI AOSD G4-EC6 (GRI 202-2)

202-2 Proportion of senior management hired from the local community

P. 122

GRI 202

GRI AOSD G4-AO1

Total number of passengers per year at MSIA, broken down into passengers with domestic flights and international flights, and by origin, destination and in transit.

P. 30, 75

GRI 202

GRI AOSD G4-AO2

Total number of aircraft movements at MSIA during the day and night, broken down into commercial passengers, commercial cargo, general aviation and state aviation flights.

P. 30, 72

GRI 202

GRI AOSD G4-AO3

Total amount of cargo (in tons) moved at MSIA.

P. 30, 80

QUIPORT | 163

GENERAL GRI CONTENT INDEX GRI STANDARD

CONTENT

DESCRIPTION

PAGE NUMBER

GRI 203: INDIRECT ECONOMIC IMPACTS 2016 GRI 203

GRI 103-1 Management Approach

GRI 203

GRI 103-2: Management Approach

GRI 203

GRI 103-3: Management Approach

103-1 Explanation of the material topic and its Boundary.

P. 14, 19

103-2 The management approach and its components.

P. 64

103-3 Evaluation of the management approach.

P. 64

GRI 203

GRI AOSD G4-DMA Indirect Economic Impacts (GRI 103 [203])

Maintenance Services.

P. 61

GRI 203

GRI 203-1

203-1 Infrastructure investments and services supported

P. 61, 64

GRI 203

GRI AOSD G4-EC7 (GRI 203-1)

Impacts on the economy and local quality of life.

P. 64

GRI 203

Q2 Impactos económicos indirectos

Q2: Indirect economic impacts on flower exports.

P. 65

GRI 203

Q3 Impactos económicos indirectos

Q3: Indirect economic impacts sobre el sector turístico.

GRI 203

GRI 203-2

203-2: Significant indirect economic impacts.

P. 65

P. 64

GRI 204: PROCUREMENT PRACTICES 2016

GRI 201

GRI 103-1 Management Approach

GRI 201

GRI 103-2: Management Approach

GRI 201

GRI 103-3: Management Approach

GRI 204

GRI 204-1

164 | 2018 SUSTAINABILITY REPORT

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P. 65

103-3 Evaluation of the management approach

P. 65

204-1 Proportion of spending on local suppliers

P. 66

GENERAL GRI CONTENT INDEX GRI STANDARD

CONTENT

DESCRIPTION

PAGE NUMBER

GRI 300: ENVIRONMENTAL DISCLOSURES GRI 302: ENERGY 2016 GRI 302

GRI 103-1 Management Approach

GRI 302

GRI 103-2: Management Approach

GRI 302

GRI 103-3: Management Approach

103-1 Explanation of the material topic and its Boundary

P. 14, 19

103-2 The management approach and its components

P. 148

103-3 Evaluation of the management approach

P. 148

GRI 302

GRI 302-1

302-1 Energy consumption within the organization

P. 148

GRI 302

GRI 302-3

302-3 Energy intensity

P. 148

GRI 302

GRI 302-4 GRI AOSD G4-DMA Energy (GRI 103 [302]) GRI AOSD G4-EN6 (GRI 302-4

302-4 Reduction of energy consumption

P. 148

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P. 144

103-3 Evaluation of the management approach

P. 144

GRI 305: EMISSIONS 2016

GRI 305

GRI 103-1 Management Approach

GRI 305

GRI 103-2 Management Approach

GRI 305

GRI 103-3 Management Approach

GRI 305

GRI AOSD G4-DMA Emissions (GRI 103 [305])

Policies or practices implemented to reduce in-situ transport and encourage the airport community to reduce its GHG emissions.

P. 144

GRI 305

GRI 305-1

Direct (Scope 1) GHG emissions

P. 145

QUIPORT | 165

GENERAL GRI CONTENT INDEX GRI STANDARD

CONTENT

DESCRIPTION

PAGE NUMBER

GRI 305

GRI 305-1

305-1 Direct (Scope 1) GHG emissions

P. 145

GRI 305

GRI 305-2

305-2 Energy indirect (Scope 2) GHG emissions

P. 145

GRI 305

GRI 305-3

305-3 Other indirect (Scope 3) GHG emissions

P. 145

GRI 305

GRI 305-4

305-4 GHG emissions intensity

P. 145

GRI 305

GRI 305-5 GRI AOSD G4-EN19 (GRI 305-5)

305-5 Reduction of GHG emissions

P. 145

GRI 305

GRI 305-7 GRI AOSD G4-AO5

Air Emissions

P. 148

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P. 129

103-3 Evaluation of the management approach

P. 131

GRI 303: WATER 2016 GRI 303

GRI 103-1 Management Approach

GRI 303

GRI 103-2: Management Approach

GRI 303

GRI 103-3: Management Approach

GRI 303

Management of stormwater and GRI AOSD G4-DMA Water (GRI 103 [303]) wastewater

GRI 303

GRI 303-1

303-1 Water withdrawal by source

P. 131

GRI 303

GRI 303-2

303-2 Water sources significantly affected by withdrawal of water

P. 131

GRI 303

GRI 303-3

303-3 Water recycled and reused

P. 131

GRI 303

GRI AOSD G4-AO4

Quality of stormwater discharged from airport operations into the environment.

P. 131

166 | 2018 SUSTAINABILITY REPORT

P. 131

GENERAL GRI CONTENT INDEX ESTĂ NDAR GRI

CONTENT

DESCRIPTION

PAGE NUMBER

GRI 304: BIODIVERSITY 2016

GRI 304

GRI 103-1 Management Approach

GRI 304

GRI 103-2 Management Approach

GRI 304

GRI 103-3 Management Approach

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P. 129

103-3 Evaluation of the management approach.

P. 133

GRI 304

GRI 304-1

304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.

P. 132

GRI 304

GRI 304-2

304-2 Significant impacts of activities, products, and services on biodiversity.

P. 132

GRI 304

GRI 304-3

304-3 Habitats protected or restored

P. 135

GRI 304

GRI 304-4

304-4 IUCN Red List species and national conservation list species with habitats in areas affected by operations.

P. 125

GRI 304

GRI AOSD G4-DMA Biodiversity (GRI 103 [304])

Policies and procedures to reconcile aviation safety with biodiversity

P. 133

GRI 304

GRI AOSD G4-DMA Biodiversity (GRI 103 [304])

Management of buffer zones

P. 135

QUIPORT | 167

ÍNDICE GENERAL CONTENIDOS GENERAL GRI DE CONTENT INDEX GRI Estándar GRI GRI STANDARD

Contenido CONTENT

Descripción DESCRIPTION

Número deNUMBER página PAGE

GRI 306: EFFLUENTS AND WASTE 2016

GRI 306

GRI 103-1 Management Approach

GRI 306

GRI 103-2: Management Approach

GRI 306

GRI 103-3: Management Approach

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P. 129, 136, 138

103-3 Evaluation of the management approach

Chapter 7

GRI 306

GRI AOSD G4-DMA Effluents and Waste (GRI 103 [306]) Part 1

Management and disposal of specific waste

137

GRI 306

GRI AOSD G4-DMA Effluents and Waste (GRI 103 [306])Part 2

Differentiation of responsibilities in waste management

P. 137

GRI 306

GRI 306-1

Content 306-1 Water discharge by quality and destination

P. 136, 137

GRI 306

GRI AOSD G4-AO4

Quality of stormwater discharged from airport operations into the environment.

Chapter 7

GRI 306

GRI 306-2

306-2 Waste by type and disposal method

Chapter 7

GRI 306

GRI AOSD G4-EN23 (GRI 306-2)

Specific waste by type and disposal method

Chapter 7

GRI 306

GRI AOSD G4-AO6

Specific waste (antifreeze liquids) by type and disposal method

Chapter 7

GRI 306

GRI 306-3

306-3 Significant spills

139

168 | 2018 SUSTAINABILITY REPORT

ÍNDICE GENERAL CONTENIDOS GENERAL GRI DE CONTENT INDEX GRI Estándar GRI GRI STANDARD

Contenido CONTENT

Descripción DESCRIPTION

Número deNUMBER página PAGE

GRI AOSD G4 TRANSPORT

GRI AOSD G4

GRI AOSD G4 DMA Transport

Associated land transport

P. 83

GRI AOSD G4

GRI AOSD G4 DMA Inter-modality

Inter-modality of transport

P. 83

Noise management

P. 140

Impacts caused by noise in neighboring areas

P. 140

GRI AOSD G4 NOISE

GRI AOSD G4

GRI AOSD G4 DMA Noise

GRI AOSD G4

GRI AOSD G4 AO7

GRI 400: SOCIAL DISCLOSURES GRI 401: EMPLOYMENT 2016

GRI 401

GRI 103-1 Management Approach

GRI 401

GRI 103-2 Management Approach

GRI 401

GRI 103-3 Management Approach

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P. 100

103-3 Evaluation of the management approach

P. 100

GRI 401

GRI AOSD DMA Employment

Management of turnover

P. 119

GRI 401

GRI 401-1 GRI AOSD G4-LA1 (GRI 103 [401-1])

401-1 New employee hires and employee turnover

P. 119, 122

GRI 401

GRI 401-2 GRI AOSD G4-DMA Labor/Management Relations (GRI 103 [402]) - Part 1

401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees

P. 122

QUIPORT | 169

ÍNDICE GENERAL CONTENIDOS GENERAL GRI DE CONTENT INDEX GRI Estándar GRI GRI STANDARD

Contenido CONTENT

Descripción DESCRIPTION

Número deNUMBER página PAGE

GRI 402: LABOR/MANAGEMENT RELATIONS 2016 GRI 402

GRI 103-1 Management Approach

GRI 402

GRI 103-2: Management Approach

GRI 402

GRI 103-3: Management Approach

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P.121

103-3 Evaluation of the management approach

P. 121

GRI 402

GRI AOSD G4-DMA Labor/Management Relations (GRI 103 [402]) - Part 1

Employment policies to prevent labor disputes -1

Chapter 6

GRI 402

GRI AOSD G4-DMA Labor/Management Relations (GRI 103 [402]) - Part 2

Employment policies to prevent labor disputes - 2

P. 121

GRI 402

GRI AOSD G4-DMA Labor/Management Relations (GRI 103 [402]) - Part 3

Employment policies to prevent labor disputes - 3

P. 121

GRI 403: OCCUPATIONAL HEALTH AND SAFETY 2016 GRI 403

GRI 103-1 Management Approach

GRI 403

GRI 103-2: Management Approach

GRI 403

GRI 103-3: Management Approach

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P. 125

103-3 Evaluation of the management approach

P. 126

GRI 403

GRI AOSD G4-DMA Occupational Health and Safety (GRI 103 [402]) - Part 1

Direct exposure to health and safety risks -1

P. 57, 125

GRI 403

GRI AOSD G4-DMA Occupational Health and Safety (GRI 103 [402]) - Part 2

Direct exposure to health and safety risks -2

P. 125

170 | 2018 SUSTAINABILITY REPORT

GENERAL GRI CONTENT INDEX GRI STANDARD

CONTENT

DESCRIPTION

PAGE NUMBER

GRI 403

GRI 403-2

403-2 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities

Chapter 1

GRI 102

GRI AOSD G4-LA6 (GRI 103 [403-2])

Causes related to OH&S indicators

P. 126

GRI 102

GRI 403-3

403-3 Workers with high incidence or high risk of diseases related to their occupation

P. 126

GRI 404: TRAINING AND EDUCATION 2016

GRI 404

GRI 103-1 Management Approach

GRI 404

GRI 103-2: Management Approach

GRI 404

GRI 103-3: Management Approach

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P. 100

103-3 Evaluation of the management approach

P. 100

GRI 404

GRI 404-1

404-1 Average hours of training per year per employee

P. 123

GRI 404

GRI 404-2

404-2 Programs for upgrading employee skills and transition assistance programs

P. 124

GRI 404

GRI 404-3

404-3 Percentage of employees receiving regular reviews

P. 124

QUIPORT | 171

ÍNDICE GENERAL CONTENIDOS GENERAL GRI DE CONTENT INDEX GRI Estándar GRI GRI STANDARD

Contenido CONTENT

Descripción DESCRIPTION

Número deNUMBER página PAGE

GRI 405: DIVERSITY AND EQUAL OPPORTUNITY 2016 GRI 405

GRI 103-1 Management Approach

GRI 405

GRI 103-2: Management Approach

GRI 405

GRI 103-3: Management Approach

103-1 Explanations of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P. 100

103-3 Evaluation of the management approach

P. 100

GRI 405

GRI 405-1

405-1 Diversity of governance bodies and employees

Chapter 6

GRI 405

GRI 405-2

405-2 Ratio of basic salary and remuneration of women to men

Chapter 6

GRI AOSD G4-DMA: FORCED OR COMPULSORY LABOR GRI 409

GRI 103-1 Management Approach

GRI 409

GRI 103-2 GRI 103-3 Management Approach GRI AOSD G4-DMA Forced or Compulsory Labor (GRI 103 [409])

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components 103-3 Evaluation of the management approach

Chapter 1

GRI AOSD G4-DMA: SECURITY PRACTICES

GRI 410

GRI 103-1 Management Approach

GRI 410

GRI 103-2 GRI 103-3 Management Approach

GRI AOSD G4-DMA Security Practices (GRI 103 [410]) Parte 1

172 | 2018 SUSTAINABILITY REPORT

103-1 Explanation of the material topic Chapter 1 and its Boundary

103-2 The management approach and its components 103-3 Evaluation of the management approach

P. 91

ÍNDICE GENERAL CONTENIDOS GENERAL GRI DE CONTENT INDEX GRI Estándar GRI GRI STANDARD

Contenido CONTENT

Descripción DESCRIPTION

Número deNUMBER página PAGE

GRI 413:LOCAL COMMUNITIES 2016 GRI 413

GRI 103-1 Management Approach

GRI 413

GRI 103-2 Management Approach

GRI 413

GRI 103-3 Management Approach

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P. 155, 156

103-3 Evaluation of the management approach

P. 155

GRI 413

GRI AOSD G4-DMA Local Communities (GRI 103 [413])

Policies on management of local communities

P. 156

GRI 413

GRI 413-1

413-1 Operations with local community engagement, impact assessments, and development programs

P. 157

GRI 413

GRI 413-2

413-2 Operations with significant actual and potential negative impacts on local communities

Chapter 8

GRI 413

GRI AOSD G4-AO8

Displaced persons

P. 156

GRI 414: SUPPLIER SOCIAL ASSESSMENT 2016 GRI 414

GRI 103-1 Management Approach

GRI 414

GRI 103-2 Management Approach

GRI 414

GRI 103-3 Management Approach

GRI 414

GRI 414-1

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P. 67

103-3 Evaluation of the management approach

P. 67

414-1 New suppliers that were screened using social criteria

P. 67

QUIPORT | 173

ÍNDICE GENERAL CONTENIDOS GENERAL GRI DE CONTENT INDEX GRI Estándar GRI GRI STANDARD

Contenido CONTENT

Descripción DESCRIPTION

Número página PAGEdeNUMBER

GRI 416: CUSTOMER HEALTH AND SAFETY 2016 GRI 416

GRI 103-1 Management Approach

GRI 416

GRI 103-2: Management Approach

GRI 416

GRI 103-3: Management Approach

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P. 91, 92

103-3 Evaluation of the management approach

P. 91, 92

GRI 416

GRI AOSD G4-DMA Customer Health and Safety (GRI 103 [416])

Management of sector-specific risks

P. 96

GRI 416

GRI 416-1

416-1 Assessment of the health and safety impacts of product and service categories

P. 94

GRI 416

GRI AOSD G4-AO8

Bird strikes

P. 96

OWN CONTENT: INFORMATION TO THE USER / PASSENGER Own Content

GRI 103-1 Management Approach

Own Content

GRI 103-2:

Own Content

GRI 103-3

Own Content

Q4 Información to the User

Management Approach

Management Approach

174 | 2018 SUSTAINABILITY REPORT

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and Chapter 4 its components regarding information to the user 103-3 Evaluation of the management approach regarding information to the user

Chapter 4

User information indicators

P. 88

ÍNDICE GENERAL CONTENIDOS GENERAL GRI DE CONTENT INDEX GRI Estándar GRI GRI STANDARD

Contenido CONTENT

Descripción DESCRIPTION

Número de NUMBER página PAGE

GRI 418: CUSTOMER PRIVACY 2016

GRI 418

103-1 Explanation of the material topic and its Boundary

Chapter 1

103-2 The management approach and its components

P. 89

103-3 Evaluation of the management approach

P. 89

GRI 418

Management of passengers’ personal GRI AOSD G4-DMA data for security reasons Security Practices (GRI 103 [410])- Part 2

P. 89

GRI 418

GRI 418-1

GRI 103-1 Management Approach

GRI 418

GRI 103-2 Management Approach

GRI 418

GRI 103-3 Management Approach

418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data

P. 89

GRI AOSD G4 CONTINUITY OF OPERATIONS GRI AOSD G4

GRI AOSD G4DMA Continuity of Operations and Emergency Preparedness

Continuity of Operations and Emergency Preparedness

P. 97

Quality of service

P. 85

Facilities for persons with special needs

P. 83

GRI AOSD G4 QUALITY OF SERVICE GRI AOSD G4

GRI AOSD G4-DMA Quality of service

GRI AOSD G4 PSN FACILITIES GRI AOSD G4

GRI AOSD G4-DMA Facilities for persons with special needs

QUIPORT | 175

176 | 2018 SUSTAINABILITY REPORT

QUIPORT | 177

178 | 2018 SUSTAINABILITY REPORT