QUEST BROCHURE 2024

People are our priority

industrial

National Recruitment Team

National Accounts Team

questemployment.co.uk

commercial

On Site Services

E-Learning

technical

Why choose Quest?

Our mission is to add value to our client’s business by operating a cost-effective and flexible recruitment package, along with honesty and integrity. We continually re-evaluate our business through enhancing our processes, to offer you the best possible service and candidates.

By adopting our clients culture and working practices our service will be measured and accountable, providing the foundations for a profitable and strong business partnership for both parties.

One thing that will never change is

‘People are our priority’ whether you’re a client, team member or a flexible employee, that’s why in 30 years of trading we’ve become one of the most trusted specialists in what we do.

Our services Quest Employment operates a full end-to-end recruitment service for all our clients, providing a range of services that include Industrial, Commercial and Technical recruitment, to facilitate differing requirement needs.

Our proven recruitment models deliver efficient and effective solutions for all clients, whilst our technology services provide cutting edge industry options and reporting strategies.

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The on-site service of Quest Employment is the fastest growing division that provides a complete outsourced solution, ideal for companies that regularly use large numbers of flexible workers alongside their regular employees. We recognise that our role is not just to provide staff but to work as a partnership to help develop people and improve the efficiency of your businesses.

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Provide and maintain the workforce needed to increase productivity and reduce costs.

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Weekly management information reporting and tracking.

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Handpicked support team to manage the account.

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We will appraise, recognise and reward staff upholding staff performance levels through worker unique welfare sessions, as well as employee and workplace assessments thus we retain the workforce.

We can supply temporary, permanent or fixed term recruitment solutions to industries across all sectors, and consistently evolve the solutions of Quest Employment, in line with developments within the industry.

You can have complete confidence in Quest Employment, we take a different approach and consider our trading relationships as long term partnerships. We work with some of the UK’s largest employers across a range of sectors however we aim to deliver the same level of service no matter the size of the client. All our consultants are fully trained and we have an enviable record of retaining our consultants which means we deliver a consistent service.

For all your Industrial, Commercial and Technical Recruitment needs

National Accounts Team Quests National Accounts Team form the heartbeat of any new supplier relationship to ensure the Implementation of service is seamless, transparent and structured.

A structured timeline is agreed with our client based on their needs, changes required, and operational requirements to accommodate all aspects of the process.

An in depth site analysis is conducted by an assigned National Account Manager, identifying all clients needs around cost, training, performance, process, culture and engagement, this then forms the base line for recommendations and the implementation timeline.

SOCIAL MEDIA

QUEST OFFICES

• Facebook, Instagram & TikTok • Outsourced & organic campaigns

• Local recruitment activities • Local database

AGENCY OF CHOICE

NATIONAL RECRUITMENT TEAM

• Recommendations • Site based recruitment and referrals

NATIONAL ACCOUNTS TEAM

• Online job campaigns • Job boards • Direct sourcing

COMMUNITY BASED RECRUITMENT

MOBILE RECRUITMENT VEHICLE

• Universities & colleges • Job centre & community centres

• Local recruitment • Remote recruitment

National Recruitment Team (NRT) Based at Quest Employments National Recruitment Centre PLANNING

TESTING

• Recruitment plans built • Recruitment campaigns built • Skills matrix built

• Testing • Induction • Allocation

SOURCING • Application response • Direct Sourcing • Sponsored facebook campaigns

NATIONAL RECRUITMENT TEAM

CONTACT • Regular contact • Day 1 feedback • Expectations management

SCREENING

FEEDBACK

• 3 step contact • Skill and Culture match • Interview

• End of week check in • Electronic feedback surveys

Our National Recruitment Team are passionate about finding the right candidate(s) for each role(s), every time and with a team of experienced recruiters, we specialise in many offsite recruitment operations, alongside supporting the company’s national network of branches and onsite operations.

Being largely responsible for remote recruitment on a national scale, the team are fully engaged in new ways to approach finding the right candidate.

The National Recruitment Team is an exciting addition to our business and has seen rapid growth in its internal workforce and the technology that it uses.

Compliance Quest Employment takes compliance seriously.

We recognise that we must integrate our business values and operations to meet the expectations of our clients, employees, flexible workers, regulators, investors, suppliers, the community and the environment.

Professional Partners

Gender Pay Act

Modern Slavery

We recognise that our social, economic and environmental responsibilities are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies.

GDPR

Stronger Together

Our commitment to respect in the workplace includes our full support for international efforts to promote ethical principles and practices related to the prevention of the exploitation and abuse associated with modern slavery and human trafficking.

For all your Industrial, Commercial and Technical Recruitment needs

Compliance team Quest Employment have a committed team with over 40 years of recruitment experience dedicated to compliance and legislation. With an everchanging world it’s imperative we comply with industry standards. We supply over 8,000 staff, so it’s paramount we adhere to not only our own internal standards but those that our clients work to aswell.

From the moment we recruit internal staff the compliance journey starts. Every team member is trained to identify signs of human trafficking and modern slavery and work with the authorities to protect individuals and keep them safe.

We pride ourselves knowing that our staff are well equipped with the knowledge and tools to go about their day to day duties with confidence. There have been many cases where the compliance team alone has won business for Quest based on the standards we work to. We offer total commitment to our clients to ensure that all of our workers are recruited and supplied to the standards required by the Gangmasters and Labour Abuse Authority (GLAA).

Case Study

Quest were sucessfully appointed to support The White Company in 2020 which resulted in Quest becoming a joint all year-round supplier.

Scan the QR code to find out more

BACKGROUND

CHALLENGE

The White Company are a UK based company and is a retailer of linens, home décor, dinnerware and furniture all of which are principally in white.

Established in 1994, it now has 50 stores along with a strong ecomm presence. The products are of a timeless style, focussed on quality and not quantity which is demonstrated through some of their hand made products, attention to detail gift boxes, and second to non customer service.

The White Company put out to tender an opportunity for a second supplying agency to support the operation alongside their partner agency for the next up and coming peak period.

Once the decision was made to which Quest were successfully appointed, there was a quick turnaround to implement the full on site operation, processes and recruitment campaigns to on board circa 400 candidates in a 12 week period, of which the candidate market place was at the height of post brexit and still in the midst of lockdown and covid.

CASE STUDY SUMMARY

RESULT We are proud to say that The White Company delivered their most successful peak to date, declaring record breaking output and activity. Quest onboarded a total 580 candidates throughout the 12 week period.

Quest appointed to provide volume recruitment support during peak period Full on site operation, processes and recruitment campaingns put in place

Part of our success was the recruitment model we used, and our on site team being fully integrated with The White Company teams along with working effectively and complimentary to the partner agency.

Quest onboarded a total

580 candidates throughout the 12 week period

We were complimented on our engagement activity throughout the period, our onboarding process along with our communication and reporting over exceeding expectations. Based on this we have not only secured our position in supporting for the next peak period, but to become a joint all year-round supplier.

Induction training, performance expectations and training plans were built

People are our Priority

SOLUTION

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We tailored our implementation project plan to meet the 4-week deadline, which included timely recruitment campaigns and attraction tools with targets of headcount numbers to recruit factoring in attrition. We also ensured full induction training, performance expectations and training plans were built and executed in preparation for the onboarding programme.

Scheduled reviews, updates and trackers were implemented to ensure communication channels were fluid across all areas.

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Worker welfare First and foremost, ‘People are our priority’, our candidates are a name and not a number something we pride ourselves on.

The moment their journey starts with us we ultimately want them to get the most out of working for Quest. All our consultants are fully trained, and we have what we believe as one of the best retention statistics in the market. You only have to look at the ‘Core Values’ of our business to get an insight into the people that work for us.

We care but most importantly we listen, we will genuinely try to go that extra mile to help them.

There are plenty of opportunities for our candidates, with 11 branches trading with over 350 clients and over 40 on site operations, our candidates can enjoy longevity in the workplace.

Scan the QR code to find out more

“ I STARTED WORKING FOR QUEST EMPLOYMENT LAST YEAR. THE ON-SITE MANAGERS ARE ALWAYS AROUND TO HELP ME. I AM PROUD TO WORK FOR THEM” Sarah Fisher

Club Quest For flexible employees, there are many advantages of working with Quest Employment, these include:

PLUS: •

Vacancies for permanent positions

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Benefits at work Rewards programme (Subject to terms and conditions)

24/7 telephone counselling & mental health advice

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Your branch’s employee of the month receives vouchers worth £50.

Virtual physiotherapy & discounted health insurances

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Coupons for recommending friends

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Apprenticeships

Discount gym memberships & virtual gym classes

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Training that results in recognised qualifications

Free online training courses, from managerial skills to first aid

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E-Learning

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Newsletters

Money advice, credit score advice & debt help

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Sessions on worker welfare held at your place of employment

Access to an app to improve mental health resilience

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Account managers who are committed -people you can learn to know and depend on

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Your chance to provide feedback on your workplace through workplace evaluations.

24/7 telephone & online GP service

Shopping discounts from major retailers & supermarkets Access to the Accident Insurance scheme 40% off cinema tickets, discounted eye care & much more

Our skills and sectors Quest Employment provides tailored recruitment services and solutions for the Industrial, Commercial and Technical sectors throughout the UK. Our unrivalled local knowledge, market expertise, coupled with our can-do attitude, gives you the peace of mind, that your recruitment strategy is in safe hands.

Industrial

From fork lift drivers to order pickers, through to production operatives, our specialist industrial recruitment teams can manage your flexible workforce at branch level or on-site, using the latest technology and in-house systems to your advantage.

Commercial

Our commercial sector is particularly proud of its success, in placing temporary and permanent candidates in to a variety of sectors.

Using in house testing facilities to make sure candidate selection meets our client’s criteria before interviewing. This includes our bespoke call centre testing operation.

Technical

Quest Technical works closely with the UK manufacturing sector, whether that be automotive, aviation or renewable energy. This includes working with precision engineering, manufacturing and other technical sectors.

Working with these clients from different spectrums of the engineering and design industry, we have built up a large data base of candidates.

Industrial Quest Employment focus on providing high levels of customer satisfaction. We specialise in sourcing temporary staff that have the skills and work attitude you require to meet your individual business needs.

Our success is derived from always being able to provide the right levels of staff at the right time, ensuring our customers meet their schedules.

In addition to your dedicated Account Manager, the whole branch will be on hand to assist you and your business. Giving you the assurance our teams will have the knowledge and understanding of your business needs at the point of contact.

We have an extensive database of industrial temporary workers with various skill sets and qualifications including: •

Skilled

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Semi-Skilled

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Unskilled

We handle a complete range of positions in the following sectors: •

Assembly Operatives

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Order Pickers

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Food Production

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Re-workers

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Fork Lift Drivers

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Warehouse Operatives

For all your Industrial, Commercial and Technical Recruitment needs

Commercial Quest Employment work on a wide selection of temporary to permanent and permanent roles. Our Commercial division recruits across a broad range of clients, from small to medium businesses through to blue chip multi-nationals.

All our candidates are carefully screened, interviewed and reference checked to ensure you have the right person for your role with the right skills and qualifications. At Quest Employment we even have our own bespoke training and testing room, offering a

unique recruitment package that tests employees prior to interview, this includes a mock call centre where we can test applicants and select those successful candidates for your operation, giving you peace of mind.

The commercial division of Quest Employment has a dedicated team of consultants specialising in the placement of temporary and permanent employees within numerous UK sectors including: •

Accountancy and Finance

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Insurance

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Retail

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Administrators

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Logistics and Supply Chain

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Sales and Marketing

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Call Centre

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Manufacturing and Engineering

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Secretaries

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Data input clerks

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Marketing

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Human Resources

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Office Administration

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Information Technology

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Receptionist

For all your Industrial, Commercial and Technical Recruitment needs

Technical Quest Employment is one of the leading Midlands agencies for engineering and technical positions. We have a strong presence in recruiting for aerospace, automotive and precision engineering industries.

We have access to a large data base of technical and engineering candidates; coupled with selection procedures which are the most comprehensive available to you, from a 3rd party staffing supplier. This represents a valuable resource that identifies the strongest candidate. It’s a service our clients have come to rely on.

Find below a sample of the types of roles we handle every day: •

2d & 3d CAD Draughtsmen

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Maintenance Engineer

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Assembly / Fitter

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Mig & Tig Welder

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Bench Hand Joiner

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Panel Wirer

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CNC Operator / Setter / Programmer, Fabricator

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Press Brake Op

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Sheet Metal Worker

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Grinder

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Solderer

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Inspection

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Toolmaker

For all your Industrial, Commercial and Technical Recruitment needs

Permanent Division Our Permanent Division focusses on all Commercial & Technical positions.

We operate Nationally across our Branch Network and beyond.

Our dedicated team of professional recruiters focus on streamlining your hiring process by sourcing, screening, and presenting quality candidates. We can save you time and provide access to a wider talent pool.

Additionally, our industry experts will handle negotiations and ensure a smoother onboarding process.

Our service includes: •

Talent Acquisition: Our Permanent Division Identify and attract top-tier candidates to meet the specific needs of our clients.

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Market Expertise: Our trained members of staff provide, insights into the job market, industry trends, and competitor landscapes to help out clients make informed hiring decisions.

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Screening and Evaluation: Our dedicated Commercial & Technical team conduct thorough candidate interviews to determine the candidate needs to make sure we only provide suitable quality candidates.

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Customised Solutions: We tailor our recruitment strategies to align with the client’s culture, ensuring a good fit for both parties.

Negotiation Support: Our professional team will assist in salary negotiations and other terms to ensure a mutually beneficial arrangement for both the client and the candidate.

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Efficiency and Speed: We streamline the hiring process, saving time and resources for our clients by efficiently sourcing, screening, and presenting qualified candidates.

Legal Compliance: Quest Employment stay abreast of employment laws and regulations to ensure that recruitment processes align with legal requirements, minimising risks for clients.

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Long-Term Partnerships: Our consultants are keen to foster enduring relationships with clients by consistently delivering value, understanding their evolving needs, and adapting recruitment strategies accordingly.

LONG-TERM PARTNERSHIPS • Fostering relationships • Understanding evolving needs • Adapting recruitment strategies

NEGOTIATION SUPPORT

TALENT ACQUISITION

Salary & terms negotiations to ensure a mutually beneficial agreement

Attracting top-tier candidates to meet specific client needs

SCREENING & COMPLIANCE

MARKET EXPERTISE

• Candidate interviews • Right to work checks

• Job market insights • Industry trends • Competitor landscapes

EFFICIENCY & SPEED • Streamlining hiring process • Sourcing qualified candidates • Saving time & resources

permanent

Executive Summary Quest Employment offer an outsourced approach to optimise your talent acquisition, to manage multiple hires within a specific time frame.

Our consultants use our proven methodology to deliver seamless, work flow-driven talent acquisition strategies that can help you secure the right talent, quickly and effectively.

Before engagement, our consultants will work with you to fully understand your requirements, understand the business culture and develop a customised strategy for identifying, attracting and retaining talent.

Once the project is under way, our team follows a tightly integrated process and timeline to deliver multiple hires without sacrificing quality or efficiency.

Tony Shingler Director

Future

Flexible

Approachable Identity

Committed Honest

Innovative

Trustworthy Rewards

Valued

Core Values Fair

Opportunities

Supportive

Enjoyment

Variety

Visionary

Respectful

Reliable

Family

Friendly

Loyalty Teamwork

Our Core Values embody who we are as a company, guide our decisions and inspire us. While we come from different backgrounds and cultures, our values are what we have in common.

Quest Employment at a glance

Sourcing Staff

Industrial

Commercial

Technical

E-Learning

Compliance

On Site Services

Worker Welfare

Banbury

Luton

01295 477170

01582 723555

banbury@questemployment.co.uk

luton@questemployment.co.uk

Bedford

Northampton

01234 358844

01604 232227

bedford@questemployment.co.uk

northampton@questemployment.co.uk

Boston

Peterborough

Tel: 01205 600180

01733 555405

boston@questemployment.co.uk

peterborough@questemployment.co.uk

Corby

Stoke

01536 408631

01782 307870

corby@questemployment.co.uk

stoke@questemployment.co.uk

Coventry

Wellingborough

02476 222100

01933 829955

coventry@questemployment.co.uk

wellingborough@questemployment.co.uk

Leicester

Head Office

01162 757733

01604 626252

leicester@questemployment.co.uk

headoffice@questemployment.co.uk

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