Griffith University: New Vendor Griffith University contracts new vendors to strategically deliver and maintain ongoing improvements. This ensures that we can provide valuable services and management at all times.
Who are eftsure?
Eftsure is a reputable company that manages vendor on-boarding and detail changes for Griffith. All vendor details are verified by eftsure to ensure that only legitimate information is entered into Griffith's finance system. They further check these details immediately prior to payment ensuring real-time fraud protection. When a vendor has been verified, there is no delay to vendor payments – it is an easy and seamless process. The Griffith Cyber Security Team has thoroughly vetted eftsure's systems and processes and vendors can confidently register with eftsure when requested.
How do vendors register with eftsure?
When the Griffith Vendor Maintenance Team are advised that we need to add a new vendor, or change vendor details they contact eftsure and provide them with the vendor email address and an invitation to register/change details is sent to the vendor from eftsure. The email is sent by verifications@vendors.griffith.edu.au and looks like the image to the left. When a vendor receives this email from this email address, they can confidently click on the link and register/change details with eftsure. After the vendor has entered their details, vendors with an Australian bank account can expect an eftsure team member to call them on an independently sourced phone number to confirm that the details are correct. The team member may be based in Australia or overseas. If the vendor is unsure about the legitimacy of the call, they can ask the eftsure team member to provide them with some details that the vendor entered during registration, eg BSB number or first few digits of their bank account. Vendors with an overseas bank account will get a call from the Griffith Vendor Maintenance Team.Once eftsure have finished the verification process, vendor information is securely passed to Griffith for entry into the Griffith finance system and payments are made to vendors confident that they are being paid to the correct supplier and correct bank account.
Frequently asked questions Why should I register with eftsure?
Registering with eftsure ensures we pay you and not someone else incorrectly either due to error or fraud. Eftsure processes, in particular the verification phone call made to an independently sourced phone number, provides assurance that your details entered into the Griffith Finance System are genuine and up to date. In addition, immediately prior to Griffith making a payment to you, the eftsure system reviews the payment file and checks that the payment is going to the correct account. Any instances where the bank account in the payment file are different to what is registered in eftsure are flagged for Griffith staff to review and correct if necessary before a payment is made.
How secure is eftsure?
Eftsure's processes and systems have been fully vetted by the Griffith Cybersecurity Team. Vendor data is stored in eftsure servers which are physically located in Australia (including back up servers).
How long does the verification process take?
Not long – once you have entered your details in eftsure you can expect a call from the team at eftsure within 24 hours asking you to verify your details.
Is a reminder sent if I miss the initial email?
Three reminder emails are sent by eftsure every three days after the initial invitation.
What do I do if I’m unsure about the legitimacy of the verification phone call?
We understand that you may have concerns about providing bank account and other verification details over the phone. Ask the caller from eftsure to firstly provide you with some data that you entered into the registration form and that only someone with access to the registration form would know, eg BSB or the first few digits of your bank account. This will provide you with reassurance that it is a legitimate call.
Who do I call if I need help filling in the registration form?
You can call eftsure on 1300 985 976. Alternatively, you can call the Griffith Vendor Team on +61 7 3735 7783.