Cleaning & Maintenance - September 2019

SEPTEMBER 2019

THE OFFICIAL PARTNER OF THE CLEANING SHOW

IN THIS ISSUE: Graffiti Removal, Pressure Washers & Street Cleaning

An overview of techniques and equipment designed to remove graffiti, remove chewing gum, and generally keep our streets and outdoor public spaces clean and tidy.

Celebrating 50 years of innovation Rawlins MD, James White, reports.

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SEPTEMBER 2019

PLUS: • Industry news • People • Contracts • Products

Graffiti Removal, Pressure Washers & Street Cleaning An overview of techniques and equipment designed to remove graffiti, remove chewing gum, and generally keep our streets and outdoor public spaces clean and tidy.

Celebrating 50 years of innovation

Ultra-pure water… on tap

Rawlins MD, James White, reports.

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EDITOR’S LETTER C&M

New guard at the BCC There’s not much going on as we settle in to summer so

other BCC colleagues while further exploring how the BCC can

it was timely that the British Cleaning Council used this

widen its remit and make an even bigger impact on policy

quiet period to confirm details of the new chairman and

makers, industry partners and other influencers on behalf of

deputy chairman, as elected at its earlier AGM. Paul Thrupp,

the whole sector.”

previously the council’s deputy chairman and currently operations director at OCS, was confirmed as the new

Stan Atkins served his two years with passion and

chairman. He will also continue to represent the Federation

professionalism, stepping down in accordance with the

of Window Cleaners on the council.

constitution of the BCC. He said: “Paul and Jim will, I believe, make a great team and will help to take the council forward.

Paul succeeds Stan Atkins who stepped down after two years at

I also hope that some of the initiatives which I helped to

the BCC helm, although Stan will remain a member of the BCC

instigate as chairman will continue to be pursued by the new

in his role as council member for BICSc.

executive. I would also like to pay tribute to the work of Simon Hollinbery as company secretary, and I am delighted that he

The deputy position vacated by Paul will be filled by Jim Melvin.

has been re-appointed by the council for what is a key role

Jim is group chief executive of Exclusive Services Group and has

within the organisation.”

represented the CSSA on the BCC since November 2017. The third and final appointment sees Simon Hollinbery, a former

I applaud both the incoming, outgoing and returning executive

BCC chairman, named as the council’s company secretary.

members and wish them every success in their endeavours.

Stan has left the BCC in very good shape and has handed it

Wishing you a happy, clean, tidy and healthy month ahead.

on to an extremely capable, experienced and energetic team.

Paul, Jim and Simon are all industry professionals with long and varied experience of different sectors, ensuring that the BCC continues to develop to meet the needs of all its members, and the cleaning sector as a whole. In the news item on page 8 of this issue, Paul Thrupp looks forward to his

Neil Nixon, Editor

tenure: “My aim is to…build upon the great work of Stan and

Cleaning & Maintenance Magazine

@cleaningmag

WWW.CLEANINGMAG.COM

Cleaning&Maintenance

SEPTEMBER 2019 5

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CONTENTS C&M

26 Feature: Celebrating 50 years of innovation: In its 50th anniversary year, Rawlins MD James White reflects on some of the major developments over the five decades and the continuing role of innovation in the cleaning industry.

SEPTEMBER 2019

08 13 15 16 28 30 31 32

Industry News In the news this month… BCC welcomes new chairman and deputy, Taking to new heights for Stick ‘n’ Step, Lucart presents 2018 sustainability report, Northwood completes KPP purchase, Ecocleen seeks acquisitions to boost growth.

People Personnel news and new appointments from across the cleaning and FM sectors.

Contracts We take a look at all the latest contracts awarded across the industry.

Clear Impressions Sponsored feature from Grundon Waste Management.

Special Report: It’s time we washed our hands of poor washroom hygiene: Paul Doble, chief commercial officer at washroom services provider phs Group, reports.

20 Feature: Graffiti Removal, Pressure Washers & Street Cleaning An overview of techniques and equipment designed to remove graffiti, remove chewing gum, and generally keep our streets and outdoor public spaces clean and tidy.

Special Report: Ultra-pure water…on tap: Spotless Water offers a self-service, ultra-pure water distribution network for the cleaning industry, providing high quality pure water at a cost effective price.

Contracts We take a look at more of the latest contracts awarded across the industry.

New Products An overview of some of the new products available on the market this month.

05 Editor’s Comment Looking back at the past month in the cleaning sector.

WWW.CLEANINGMAG.COM

14 BICSc Comment AI – how far could it go?

18 BCC Comment From a handcranked vacuum to a hi-tech Harrogate, carpet cleaning has come a long way

19 A job worth doing – a contractor’s blog.

Lee Andrews reports.

SEPTEMBER 2019 7

C&M INDUSTRY NEWS

BCC welcomes new chairman and deputy Taking to new THE British Cleaning Council (BCC), which heights for represents over 20 national trade associations linked to the UK’s cleaning, hygiene and waste Stick ‘n’ Step management sectors, elected a new chairman and deputy at its recent AGM. Paul Thrupp,

STEPH Long, purchase ledger manager at B&M

currently the council’s deputy chair and

Waste Services, took to new heights to raise

operations director at OCS, was voted in as the new BCC chairman. He will also continue to

Jim Melvin (left) and Paul Thrupp.

money for Wirral charity, Stick ‘n’ Step. She took to the skies on the ZipWorld Velocity line, the

represent the Federation of Window Cleaners

BCC’s deputy for the next two years. We have

fastest zip line in the world. Soaring over the

on the council.

worked together before professionally when

Penrhyn Quarry, the line can reach speeds of up

Jim was working at Strand, which is part of the

to 100mph and covers 1555 metres.

Paul Thrupp succeeds Stan Atkins who stepped down after two years at the BCC helm.

OCS Group, so it’s fantastic to be reunited with

Atkins will remain a member of the BCC in his

him via the British Cleaning Council.”

role as council member for BICSc.

Stick ‘n’ Step is one of B&M’s Wirral nominated charities

Jim Melvin said: “The British Cleaning Council is the voice of cleaning in the UK and I am proud

and works with

position was taken by Jim Melvin. Melvin is

to have been elected to this position by the

children and young

group chief executive of Exclusive Services

BCC membership. I am greatly looking forward

people with cerebral

Group and has represented the CSSA on the

to working closely with Paul, Simon and the

BCC since November 2017. A third vote saw

council to help improve the cleaning, hygiene,

families, from all across north west England and

Simon Hollinbery, a former BCC chairman, re-

waste management and FM sectors which our

north Wales. Offering free conductive education

appointed as the council’s company secretary.

22 members collectively represent.”

sessions to children and young people, Stick

Following a second vote, the vacant deputy

Paul Thrupp said: “Stan Atkins will be a tough

Stan Atkins said: “Under its constitution the

palsy, and their

‘n’ Step relies heavily on fundraising from individuals such as Steph Long.

act to follow and I would like to thank him for all

BCC has to elect a new chairman and deputy

of his hard work and dedication to the BCC over

every two years, so my stepping down is as

the last two years. As deputy chairman during

much procedural as it is timely. Paul and Jim

parents supported by Stick ‘n’ Step, staff and

Stan’s tenure I gained a clear understanding of

will, I believe, make a great team and will

other companies, took part in the challenge to

the issues, challenges and priorities which are

help to take the council forward. I also hope

raise as much money for the charity as possible.

important to both our members and the wider

that some of the initiatives which I helped

Through both online and offline donations,

cleaning industry. My aim is to therefore build

to instigate as chairman will continue to be

Steph Long raised £1040. She said: “Taking

upon the great work of Stan and other BCC

pursued by the new executive. I would also like

part in the velocity zip line truly was a one in a

colleagues while further exploring how the BCC

to pay tribute to the work of Simon Hollinbery

lifetime experience. I am so incredibly proud

can widen its remit and make an even bigger

as company secretary, and I am delighted that

to have raised money for Stick ‘n’ Step who

impact on policy makers, industry partners and

he has been re-appointed by the council for

are such a deserving charity. Thank you to

other influencers on behalf of the whole sector.

what is a key role within the organisation.”

everybody for their donations!”

I’m also thrilled that Jim Melvin will be the

WWW.BRITISHCLEANINGCOUNCIL.ORG

WWW.BAGNALLANDMORRIS.COM

On the day, the team of 15, made up of

Lucart presents 2018 sustainability report LUCART’S 14th sustainability report, drawn

According to Lucart’s estimates, following

further recycled. However, it goes on to say that

up in accordance with the international

an EPD1 (Environmental Product Declaration)

this can only be achieved by implementing

guidelines of the Global Reporting Initiative

analysis carried out on two types of toilet

a regulatory framework that promotes the

(GRI standard), highlights an increase in

paper showed different environmental

production and sale of recycled products.

turnover (+12%) and key investments such

benefits for each tonne of recycled toilet paper

as the acquisition of three production plants

produced compared to paper made from virgin

approximately 1.5 million tonnes of tissue

in Spain, the construction of a new plant in

cellulose. These include:

paper for hygiene and sanitary use are

Hungary, the start-up of a new continuous machine for the production of tissue paper (PM12) and the construction of a new, fully automated logistics centre to improve customer service.

• An 80% reduction in the consumption

According to data provided by Assocarta,

produced in Italy each year, of which only 7% is

of renewable resources, with savings of

produced from recycled material. Lucart goes

4060.90 kg of wood.

completely against this trend as more than

• A 38% reduction in the consumption of water resources.

53% of the paper it uses is recycled.

In 2018, in order to speed up its transition

• 20% savings of CO2 emitted.

to a circular economy, Lucart also joined

on the analysis of environmental data, which

The report concludes that it is important

the CE100 network of the Ellen MacArthur

this year has been supplemented with more

to manufacture products such as toilet paper

Foundation.

detailed information on recycled paper.

from recycled materials, as they cannot be

WWW.LUCARTGROUP.COM

The report places considerable emphasis

8 SEPTEMBER 2019

WWW.CLEANINGMAG.COM

INDUSTRY NEWS

C&M

Northwood completes KPP purchase THE shareholders of the Northwood Companies

Paul Fecher, Northwood chairman, said:

whole KPP team as they join the Northwood family of companies.”

have successfully completed the purchase

“This acquisition brings additional resource

of 100% of the issued share capital of KPP

to our market offering and continues the

Converters Ltd (KPP).

focus of the Northwood businesses within the

of Northwood for many decades we are pleased

David Vaughan said: “Having known the owners

UK hygienic tissue sector. The acquisition of

to have successfully assured the continuity of the

products, will continue to operate as an

KPP Converters Ltd allows us to complement

business and employment for our staff as well as

independent company out of its site in Ilkeston

our existing converting facilities in Telford,

enlarge the product range the Northwood Brands

as a subsidiary of Northwood Hygiene Products

Penygroes, Bromsgrove, Lancaster, and

will bring to the KPP customers.”

Ltd (NHP). The former KPP owners, Cliff Arnold

Birmingham as well as further consolidating

All contacts and communication details

and David Vaughan, will continue in the business

our position as a major independent supply

remain unchanged and in all respects it is

to ensure a smooth transition as it is integrated

source to the sector. We look forward to

business as usual at KPP.

into the wider Northwood AfH businesses.

working closely with Cliff and David and the

WWW.NORTHWOOD.CO.UK

KPP, a supplier of away from home tissue

Council leaders impressed by green manufacturer BURGESS Hill Mayor Roger Cartwright, council leader Robert Egglestone and deputy leader Joe Foster recently paid a visit to Burgess Hillbased manufacturer of environmentally-friendly cleaning products, Bio-Productions.

Accompanied by the company’s managing director, Angela Gill, the visitors were given a tour of the company’s HQ where they had the chance to see the factory’s production line first-hand. They took in the whole site from the offices and boardroom through the laboratory, research and development facility, wet and dry production areas to labelling, packaging and

From left: Phil Karn, operations director at Bio-Productions; Robert Eggleston, leader of BHTC; Joe Foster, deputy leader of BHTC; Roger Cartwright, Mayor of Burgess Hill; and Angela Gill, managing director of Bio-Productions.

where we manufacture and export our biological

around the world. The company has made

Throughout the visit, Angela Gill and

solutions globally. Our aim is to encourage local

us think hard about how we can use public

operations director Phil Karn showcased

businesses, restaurants and schools to become

procurement to bring more environmentally-

the diverse products that make up the Bio-

greener and support local industry.”

friendly products into facilities and to a wider

the warehouse.

Productions catalogue, which has significantly

Councillor Robert Eggleston, leader of

audience. We understand that the company

Burgess Hill Town Council, said: “The town is

wants to expand and, as town councillors, we

fortunate to have such an innovative company

want to use what influence we can to help it

our company to the council‘s top representatives.

like Bio Productions providing marketing-

realise its ambitions for its business.”

We are proud of our team here in Burgess Hill from

leading, environmentally-friendly products

WWW.BIO-PRODUCTIONS.COM

expanded since business began in 1984.

Angela Gill said: “It was a pleasure to showcase

2019 Loo of the Year Awards judging nears completion THE Loo of the Year Awards judging team is

Building Regulations Doc M and Equality Act

of the Year Awards, said: “Leading cleaning

now completing the inspection of thousands

dimensions and the needs of users that require

company and FM company representatives

of 2019 Loo of the Year Awards washroom

accessible toilets or Changing Places facilities?

attend the prestigious event which includes

entries throughout the UK, including many new

Do they provide adequate facilities for babies

excellent hospitality, a washroom supplier

entrants. The team is travelling thousands of

and children? Are they attractive, light, inviting

exhibition, top class entertainment, and

miles by road, boat and aircraft and will have

and have the ‘wow’ factor.

unrivalled networking opportunities among leading cleaning and FM service providers and

visited hundreds of towns and cities (including

Judging for the range of national and

the Scilly Isles) while inspecting every category

UK/Ireland awards and trophies will be

their key customers. A leading must-attend

of ‘away from home washroom’.

completed during October and the results will

event in the cleaning and FM calendar!”

The inspection criteria are based on fitness

be announced at the Loo of the Year Awards

Event tickets are available via the Loo of the

for purpose from the user’s perspective. Are

day-time event on Friday 6 December at the St

Year Awards website – www.loo.co.uk - or by

the washrooms clean? Do they provide all the

Johns Hotel, Solihull.

calling 01531 640715.

facilities that users will require? Do they meet WWW.CLEANINGMAG.COM

Mike Bone, managing director of the Loo

WWW.LOO.CO.UK SEPTEMBER 2019 9

C&M INDUSTRY NEWS

Ecocleen seeks acquisitions to boost growth ECOCLEEN is targeting a number of acquisitions

of 2020. Future expansion is expected to be

over the next 12 months to accelerate its

achieved by a combination of organic growth

expansion within the UK. The company is eyeing

and strategic acquisition. This is also being

opportunities in London, the south east, south

supported by the creation of a central business

west, and north west to enhance its nationwide

development team to secure new cleaning

network and support robust organic growth.

contracts with an expanding range of private and public sector organisations.

“We are looking to speed up our expansion plans through a number of strategic acquisitions in key regions,” said Jean-Henri Beukes, managing director of

Jean-Henri Beukes, managing director, and Henry Beukes, executive chairman of Ecocleen.

“We are in the process of identifying suitable regional companies that meet our criteria in terms of culture, capabilities and

Ecocleen. “We are looking for likeminded

investors both in the UK and internationally

profitability,” continued Beukes. “They will

commercial cleaning businesses that

who can add value to our business.”

typically have a turnover of around £5 million,

possess particular strength in the education,

Ecocleen is one of the UK’s fastest-growing

but we are considering businesses with a

primary care, manufacturing, and office

franchised cleaning businesses, with growth of

turnover of £500,000 and upwards if particularly

sectors that will strengthen our existing

more than 75% since a management buy-out

complementary. We are also offering multiple

operation and enable us to create new

in 2017. The company is expected to reach an

exit options for existing owners, which can be

franchise areas. Once integrated within the

annualised turnover of £14 million in 2019 and

aligned to their present and future aspirations.”

nationwide network, we will seek suitable

is targeting revenues of £20 million by the end

WWW.ECOCLEEN.CO.UK

Sustainable Cleaning Products Summit: key lessons THE North American edition of the Sustainable

for their homes. He requested home care

Cleaning Products Summit took place in

companies to phase out possible allergens

New York in July. Senior executives discussed

from their products.

pressing sustainability issues facing the

• Removing packaging waste. Terracycle is

derivatives are being used as biosurfactants.

• Ethical labelling trend. The number of ethical labelling schemes for cleaning and home care products is increasing. The Environmental

detergents and home care industry. Some of

working with cleaning product companies

Working Group (EWG) gave details of its new

the key take-aways are:

to remove plastics from waste streams. It

EWG Verified standard for home care products,

has partnered with Procter & Gamble to

whilst an update was given on Green Seal and

keynote, Professor Steve Cohen from

create ocean plastic bottles for Fairy washing

other standards. The development is leading

Columbia University called for a positive vision

up liquid. Its new Loop shopping platform

to multiple certification: over 70 home care

for sustainability. He said: “Sustainability is

is making cleaning products available in

products are certified according to the USDA

not about a denial…trying to make people

multiple use packaging.

Certified BioBased and Environmental Protection

• Need for positive vision. In his opening

Agency (EPA) Safer Choice standards.

feel guilty for their consumption is a losing

• Measure chemical footprints. Gojo Industries

strategy. The way forward is a sustainable

has adopted the chemical footprint project

lifestyle whereby we (consumers) pay more

to evaluate the chemicals in its home care

from Unilever gave details on how the

attention to the environmental impact of our

and personal care products. It is on track

Love, Home & Planet brand was created.

products and services.”

• Emerging green brand. Clotilde Balassone

to meet its target of reducing its chemical

Launched earlier this year, the brand has

• Sustainable product design. Many of the

footprint by 50% by 2020. Dylan Beach called

a range of laundry and surface cleaning

sustainability issues facing the planet are

on other companies to follow Gojo Industries

products that have plant-based ingredients

caused by product design - this was the

and ‘clean up’ their formulations.

and sustainable packaging. The brand is

key message from Howie Fendley from

• Green fragrance options. Formulators

designed for millennials and aims to ‘build a movement for a cleaner, greener planet’.

McDonough Braungart Design Chemistry.

now have access to a wide range of green

The cradle-to-cradle (C2C) design approach

fragrances for their home care products. Jack

enables eco-friendly products to be designed

Corley from Custom Essence gave details

use social media to get green messages

and materials/nutrients to have infinite

of the natural essential oils, chemicals, and

across to consumers, especially the

cycles. Method cleaning products and

carrier oils that are being used to fragrance

millennials and Gen Z. This was the

C&A jeans are examples of products made

such products. Adulteration, price fluctuations,

message from Sourabh Sharma from FIG

according to the C2C design approach.

and supply issues were cited as challenges

Or Out. He also called for experiential

when using such green ingredients.

marketing and clear communications by

• Indoor pollution and allergens. According

• Marketing best-practices. Brands need to

home care brands if they are to market

to Dr John Ryan from Allergy Standards, the

• Nature-inspired biosurfactants. Detergent

rising incidence in asthma and allergens is

producers can learn from nature to create

partly because of indoor pollution. Chemicals

microbial biosurfactants from fungi and

The next event - Sustainable Cleaning

in cleaning products are a major contributor

bacteria. Professor Richard Gross from

Products Summit Europe – takes place on

to this pollution, with many ‘allergy aware’

Rensselaer Polytechnic Institute gave a

6-7 November in Paris.

consumers looking for healthier products

workshop on how sophorolipids and their

WWW.SUSTAINABLECLEANINGSUMMIT.COM

10 SEPTEMBER 2019

products effectively to these consumers.

WWW.CLEANINGMAG.COM

INDUSTRY NEWS

C&M

Five good reasons to enter the Golden Service Awards 2020 THE 2020 Kimberly-Clark Professional

can boost your business profile and

standards: every industry needs leaders

Golden Service Awards is open for entries

open doors.

who will drive standards. By entering and

• Strengthen relationships with your

until 27 September. Since 1991, these

declaring your achievements, you are playing

awards have provided an opportunity for

clients and stakeholders: celebrating

your part in leading and contributing to

cleaning companies, facilities companies and

success together with your clients and

raising standards.

in-house cleaning teams to showcase the

stakeholders at the awards ceremony will

The 2020 Kimberly-Clark Professional

highest standards of cleaning excellence.

strengthen your relationships like nothing

Golden Service Awards is open for entries

else can.

until 27 September, and the entry process is

It is simple and easy to enter, and here are

• Play your part in driving industry

five good reasons to give it a go:

just three easy steps: First, fill in the online form, making

• Showcase your good work: the awards are a good opportunity to showcase your

sure to include all contact details: www.

team’s work to the industry and beyond.

goldenserviceawards.co.uk/how-to-enter.

Second, prepare an entry submission of up

• Recognise teams and individuals: the Golden Service Awards shine a spotlight

to 1000 words, clearly stating why you should

on your team and highlight your standout

be considered. Entrants for the Cleaning

employees. The awards for cleaning

Operative and Supervisor of the Year Awards

operative of the year and site supervisor

must provide a submission of up to 500 words.

Third, provide a short client testimonial

of the year are the most celebrated.

supporting your entry which simply confirms

• Win new contracts: building third-party recognition from winning an award into

that your client agrees to your submission. Then

your new bids and contract renewals will

email your submissions as word documents to:

differentiate you from the competition. It

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SEPTEMBER 2019 11

C&M INDUSTRY NEWS

Magenta Security expresses disappointment at recent SIA decisions over ACS ABBEY Petkar, managing director of Magenta

are voluntarily undertaking the ACS. In fact,

worth, demonstrate our knowledge and stand

Security, has expressed deep concerns and

those of us acting truly professionally and

shoulder to shoulder with other industries

disappointment in recent decisions by the

making the extra effort to achieve ACS are

we need to be checked and certified at a

Security Industry Authority (SIA).

going to be penalised as we are undercut

company level and the ACS is the only vehicle

by those who do nothing more than check

to do that.

“As children so many of us will have heard

“The latest news from the SIA means

teachers say ‘I am not angry with you…I am

their individual guards are licensed. Our

disappointed’. My feelings for the SIA are no

costs are increasing whilst they simply don’t

only those doing the right thing in the first

different,” said Petkar. “Some months ago, I

care. If we want to charge what we are truly

place are being policed. We already had an

was excited and looking forward to impending

environment where the unprofessional firms

improvements to the ACS. They were going

had numerous advantages, now the rest

to make us more professional as an industry,

of us are being actively disadvantaged. As

develop greater trust with customers and

an industry, for example, we are looked on

communities, cowboy firms would struggle to

unfavourably by banks and credit providers

operate, and all staff would be treated fairly

who have seen companies phoenix time

by responsible employers. However, much like

after time. The SIA had an opportunity to

the many campaign promises falling from the

close loopholes, yet somehow their poor

lips of Conservative party politicians hoping to

choices have created even more. We had an

replace Theresa May, the promises of the SIA

opportunity to be a shining example to the

were nothing more than words with little to no

rest of the security world. It is an example

substance behind them.

that is slipping rapidly through our fingers if something isn’t urgently done to stop the rot.”

“Going forward what changes have been

WWW.MAGENTASECURITY.CO.UK

made are only going to impact the 20% who

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PEOPLE

C&M

CHSA announces 2019 undergraduate bursary winners TWO talented and hard-working young people

crime on local communities. She intends to

challenging, Young will use the bursary to fund

- Maisey Woodisse and Timothy Young - have

use the bursary for books and to help pay for

his living expenses.

been named as the recipients of the Cleaning

accommodation and living expenses.

& Hygiene Suppliers Association’s (CHSA) 2019

Tim Young, whose mother works at

“We are always astounded by the standard of applicants,” said David Garcia. “This

undergraduate bursaries. Applicants were

Greyland, is going to study chemistry at the

year it was closer than ever. Each applicant

assessed by a judging panel, led by CHSA

University of Nottingham. He impressed the

impressed with their hard work, commitment

vice president and treasurer David Garcia,

panel with his passion for the subject. He

and determination to succeed. With barely a

according to need, worthiness, endeavour, and

participated and succeeded at the Royal

point separating them, we debated longer than

overall performance.

Society of Chemistry’s Chemistry Olympiad

ever at the end of the day before confirming

and Cambridge University Chemistry

the successful applicants. Tim and Maisey are

to study Criminology, Maisey Woodisse,

Challenge. He also volunteers with a local

worthy recipients. I am confident they will make

whose mother works at Woodridge Cleaning

rocket manufacturer, with which he visits

good use of their bursaries to capitalise on the

Supplies, is fascinated by the punishment

local schools to inspire young people.

opportunities ahead of them.”

and rehabilitation process and the impact of

With a timetable that makes getting a job

WWW.CHSA.CO.UK

Going to the University of Birmingham

Vaclensa launches dedicated HORECA team sector, Vaclensa has launched a dedicated

technologies and customer demand. With a

HORECA team.

dedicated HORECA team in place we are now

Working with customers ranging from national restaurant and pub chains to holiday

in an even better position to not only meet our customers’ needs but exceed them”.

parks, this new division of four sales people and

Vaclensa is also the manufacturer and

16 service technicians has a dedicated product

supplier of the Decarbonizer, an innovative

range of professional machines suited to the

soak tank system to remove burnt-on carbon

particular needs of these environments. These

and grease from a range of kitchen equipment.

include wet and dry vacuum cleaners, carpet

Parker continued: “We offer a one-stop-shop

cleaners, steam cleaners, and leaf blowers.

solution for all our customers because we have

Tony Parker, head of HORECA for the UK and

cleaning machines in every product category

Ireland, has been with Vaclensa for 19 years, and

and we have one of the largest service divisions

prior to that he worked in management positions

in the UK. Within the HORECA industry we

within the hospitality sector for 15 years. He

were mainly known for Decarbonizer, but now

FOLLOWING a number of progressive

said: “All industries and businesses go through

customers are given the extra support they

changes within the company’s internal

periods of change, but within the HORECA sector

need to help them easily access the other

structure, and an increase in customers

change can happen much faster as businesses

cleaning machines their business needs.”

from the restaurant, leisure and food service

need to keep up to date with various legislations,

WWW.VACLENSA.COM

Robert Scott appoints regional sales manager ROBERT Scott has appointed Tracy Kirkpatrick

be the best in the market, receiving excellent

as its new regional sales manager for Scotland,

feedback on quality, value and customer

Northern Ireland and Cumbria. She joins

service every time. Robert Scott’s reputation for

Robert Scott from her role as hygiene sales

success, together with a caring attitude for both

representative at Jangro member, Thomas

customers and staff, really stood out to me.

Graham and Sons, where she was based at the

I’m extremely pleased to become part of the

Carlisle branch.

team and to continue delivering the company’s

In her new role, Tracy Kirkpatrick will be responsible for maintaining and developing

impeccable service to customers.”

Gill Ireson, head of sales at Robert Scott,

existing accounts as well as identifying and

added: “Tracy has settled straight into our

converting new business opportunities, utilising

team and brings an extensive knowledge base

her extensive sector expertise. She said: “I

of the sector, which will prove invaluable in

development and we look forward to seeing her

have bought and sold Robert Scott cleaning

her role when training janitorial staff on site

reach more customers in her region with more

products for many years, along with numerous

and providing one-to-one support. Tracy has

sustainable, chemical-free alternatives.”

other brands. Time and again they prove to

also shown a keen interest in our product

WWW.ROBERT-SCOTT.CO.UK

WWW.CLEANINGMAG.COM

SEPTEMBER 2019 13

C&M BICSc

AI – how far could it go?

MY career in cleaning started 40

career in cleaning in 1974, I employed

years ago when I began working

a gentleman who I believe was one of the first instances I ever

as a porter at the Ford Motor

automated by 2030, equating to more than 13.7 million people who together earn about £290 billion. A worrying thought.

There are also moral and ethical implications

Company. Over the years, I have

saw, being made redundant

worked for many well-known

by automation. His job before

facilities such as Eurotunnel,

he went sick was sweeping

advanced. Clearly, I am not the only one with

T2 at Heathrow, and Windsor

and cleaning the workshops

concerns in this area as Oxford University

Castle, progressing my career

and making the tea at the

recently received £150 million, its largest single

main car dealership. When he

donation in 500 years, to fund research into

to become the chief executive officer of BICSc today.

This year I will have been with the Institute for just over 12 years. A lot has changed since I joined BICSc back in 2007 - we have launched

to consider as robotics become even more

returned, his job did not exist because they had

humanities including the ethical implications

employed contract cleaners and purchased a

of AI. We will have to make some tough choices

drink vending machine.

in the future about what we are going to allow

AI has become so sophisticated that you

AI to do as, if left unchecked, there is the

new membership levels and training courses,

could be forgiven for mistaking a ‘chatbot’ for a

possibility that higher levels of unemployment

moved headquarters, and just last month we

real person - an experience I had recently when

could become a reality.

opened our first dedicated training suite. During

I called Boots Customer Services to replace a

this time, the industry has evolved considerably

lost Advantage card. Throughout the whole

that electrodes should be attached to people’s

too. There have been innovations in ‘green

procedure I did not speak to one ‘real’ person, I

brains so that they can work with AI. As

cleaning’ as well as the introduction of new

was instead directed through a series of robots

previously stated, the moral considerations of

cleaning technologies and robotics. A key area

which got me thinking… what happens when AI

such a venture are tremendous.

of interest for me is artificial intelligence or

becomes so advanced that we no longer need

‘AI’ which is set to have a major impact on the

‘real’ people to carry out jobs?

future of cleaning over the next few years.

When I started what turned out to be my

Supplying quality products since 1975

Recently I read that Elon Musk has suggested

It is safe to say the advantages of AI far outweigh the negatives, however, particularly in

Last year a study by the IPPR thinktank

the cleaning industry, where repetitive tasks like

indicated that 44% of UK jobs could feasibly be

16,000 product lines

Continued opposite.

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14 SEPTEMBER 2019

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20/08/2019 10:26:41

WWW.CLEANINGMAG.COM

CONTRACTS C&M

cleaning floors can now be automated, allowing

How much safer could our buildings and

them. If you are interested in finding out more

the cleaning operative to focus on more

facilities be with the help of AI?

about this area, please do read the robotics feature included in the latest edition of The

demanding responsibilities. This is only the tip

Whatever your opinion on AI, it is worth

of the iceberg though, as devices in the pipeline

remembering that not all jobs can and will be

Standard where I explore some of my thoughts

now have the ability to learn, adapt and

automated - it’s about getting people to work

on this further.

improve their operations - imagine a scrubber

with AI rather than replacing them with it. The

dryer that can actively seek out spillages and

jobs of today may well be automated in the next

few years bring for me during my time at BICSc.

can learn when they are most likely to occur.

10 years, but there will be new roles to replace

WWW.BICS.ORG.UK

I am looking forward to seeing what the next

Birkin continues to grow at Canary Wharf BIRKIN has further strengthened its Canary

client and employee retention levels, as

Wharf presence with the award of two new

well as our best year yet for new contract

corporate clients’ headquarters. Building

wins. These are incredible achievements

on its current client base at Canary Wharf,

and are allowing us to demonstrate a new

this complements its growing portfolio

range of capabilities. It is great to see the

which also includes a large auction house

Birkin DNA in action in every team and

and insurance broker in the area.

the overall positivity across the business

Paul Ashton, CEO of Birkin, said: “Birkin

is infectious. Real people, real values and

in 2019 is an extremely exciting place

real culture.”

to be - we are seeing our strongest ever

WWW.BIRKINGROUP.CO.UK

Security and cleaning contract at Walsingham House INDEPENDENT property consultant, Hartnell

as we were looking for a company that had in

Taylor Cook has chosen Axis Group to deliver

depth experience in delivering security and

security and cleaning services at Walsingham

cleaning services to high quality green field

House in the City of London. The appointment

office developments. Since practical completion

of Axis Security and sister business Axis

they have shown a level of flexibility, knowledge

Cleaning and Support Services gives Hartnell

and service delivery that you seldom see in their

Taylor Cook a seamless ‘one team’ approach to

market place.”

Jonathan Levine, Axis Group CEO, said:

the site’s security and cleaning needs.

“We are very pleased to win this joint contract.

Walsingham House offers more than 64,000

We know that there are many benefits to be

sq ft of new Grade A office space, following a complete redevelopment behind the retained

Axis is currently providing a core team of front-

gained when cleaning and security services are

Portland stone façade. The 10-storey building,

of-house personnel, adding further staff as the

managed with the same seamless approach

close to Fenchurch Street Station, is a high-end

building increases occupancy. The management

and many of our clients, like Hartnell Taylor

development with terraces on the top three floors

teams for cleaning and security will work closely

Cook are increasingly recognising this. We

offering superb views of London landmarks. The

to provide joint contract management upholding

look forward to supporting at Walsingham

building’s ornate façade, with elements of art

Axis’s ‘one team’ approach.

House and providing the tenants with a first-

deco, coupled with a prestige reception area, creates an elevated first impression for visitors.

Andrew Goodall, senior facilities manager for Hartnell Taylor Cook, said: “We selected Axis

class service.”

WWW.AXIS-CSS.CO.UK

Spinning Gate announces dual services partner THE Spinning Gate Shopping Centre in Leigh

Spinning Gate Shopping Centre hosts 40

direct links into Manchester City Centre. The

has announced the appointment of new dual

retail units within 110,000sq ft of retail space

centre also runs in parallel to the town’s high

services provider The ExcluSec Group, based

in Leigh town centre. The centre has good

street and operates 7 days a week.

in the north west. The Exclusec Group was

transport connectivity, with close links to the

awarded the dual services provision for a three

M6 motorway. Spinning Gate sits between the

10,000 security hours and 8400 cleaning hours

year term following its successful 12 month

flat surface on site car park (operated by Wigan

annually, ensuring the centre remains clean,

security contract at the centre in 2018.

Council) and the town’s bus station, which has

WWW.CLEANINGMAG.COM

The ExcluSec Group provides the centre with

Continued on Page 31.

SEPTEMBER 2019 15

C&M SPONSORED FEATURE

Top tips for sustainable offices Last month (August) this column looked at how to start implementing a greener office. In part two, Grundon Waste Management’s Steve Hill tackles topics including employee engagement, sustainable procurement and celebrating success.

As experts in waste management services, we work with a variety of organisations - from major global corporations to small businesses, NHS hospitals, education establishments, hotels, and manufacturers. Our experience has allowed us to build a bank of top tips and advice, which we’re keen to share with readers.

We recognise that not all organisations will be able to implement every change, but by cherry-picking the ones that work best for you, you can still make a big difference.

Employee engagement Employee engagement is always critical to success and, given that waste of one sort or another is something everyone deals with every day, it’s important to get it right - no matter whether you have five employees or 5000.

• Tell staff about the improvements you want to achieve and why.

• Clearly communicate simple messages eg: remembering to switch off your computer.

16 SEPTEMBER 2019

• Set up a ‘green team’ or appoint ‘green champions’ to help spread the word and co-ordinate activities.

• Hold awareness days and bring in experts from your suppliers to help drive the message home.

• Consider offering incentives or rewards for improved performance or for employees who come up with good ideas that further your efforts.

• Keep everyone up-to-date on improved performance and progress. This can be as simple as sharing facts and stats on a notice board, in your employee magazine or on the company intranet. Where possible, demonstrate cost savings alongside indirect benefits such as improved health and wellbeing.

Increasing waste segregation and reducing contamination [Cross Head] Contaminated waste streams can increase your waste disposal costs, so ensuring the right waste goes into the right bin will have a big impact on waste management performance.

Follow these tips to make it easy: • Use clearly-labelled signage on all bins and containers.

• Use internal communications channels, welcome presentations and induction packs to explain the importance of segregation.

• Interrogate the information gathered from your waste audit to help decide where segregation can work best, for example: installing WWW.CLEANINGMAG.COM

SPONSORED FEATURE C&M

organisations that can help with standards for carbon, water and waste include The Carbon Trust.

caddies in kitchen and cafeteria areas for food waste and coffee grounds, or introducing a recycling scheme for paper cups.

• Remove individual under desk bins and replace them with communal recycling bin stations.

WRAP recommends one recycling container for every six employees.

Encourage a paperless office Going paperless has many advantages - it helps ensure GDPR compliance, it reduces wastage and improves energy efficiency.

• Ask employees to think before they print.

• Set all office printers to doublesided, which can reduce paper use by up to 50%.

• Re-use scrap paper for note-taking.

• Introduce a central printer rather than individual desk printers.

Sustainable procurement It’s all very well asking employees to be conservative about what they use, but sustainable procurement can make a big difference too. For example: • Phase out the use of non-recyclable or single use items: replace single use cutlery, plates and cup with good ‘old-fashioned’ reusable items; replace bottled water with water coolers; install hand dryers in toilets and eliminate the use of paper towels, which have little to no recycling value.

• Source sustainable office supplies (eg: purchase 100% recycled paper with a Forest Stewardship Council (FSC) certification, which demonstrates a full chain of custody).

• Try to upcycle or use refurbished/ remanufactured office furniture such as desks and chairs. Online platforms such as Warp-It help companies reduce unnecessary purchasing through distribution, reuse and loans of unwanted and surplus office furniture.

• Produce guidelines for future procurement, considering the lifecycle impacts of each product and WWW.CLEANINGMAG.COM

Review and report Ongoing reviews of performance data will help you to make informed decisions, understanding which areas are working well and which need more attention.

• Ask suppliers for accurate data on your energy usage, carbon savings, waste tonnages, and recycling rates.

• Use this information to set future strategy and keep people engaged.

service. This can include sourcing energy efficient office products or items produced using recycled materials – eg: bins made from recycled post-consumer plastics.

Be innovative and embrace technology Choose the latest energy efficient heating and lighting and ensure you have monitoring procedures in place.

Think about introducing reverse vending machines to increase the recycling of plastic bottles and drinks cans. On-the-go recycling rewards expert Greenredeem offers a reward scheme which incentivises employees to take part, alongside engaging communications programmes and robust reports on recycling performance.

Celebrate your achievements Everyone likes to celebrate success, so share your achievements with employees, suppliers, customers and prospects. Here are just some of the things you can do: • Enter awards, such as The Green Organisation’s Green Apple Environmental Best Practice Awards or the ENDS Environmental Impact Awards.

• Generate positive publicity through the production of press releases and case studies.

• Position yourselves as a company that cares about sustainability and takes an ethical and responsible approach - your customers and your employees will thank you for it.

If you would like more information and advice on waste management, please contact info@grundon.com or call 01753 686777.

Get certified Boost business credibility by working to a recognised environmental or sustainability standard. The BSI (British Standards Institution) offers a range of standards, including ISO 14001 (Environmental Management) and ISO 50001 (Energy Management), provide numerous benefits, such as compliance with regulations, the need for continuous improvement and encouraging better environmental performance from suppliers. Other SEPTEMBER 2019 17

C&M BCC COLUMN

From a hand-cranked vacuum to a hi-tech Harrogate, carpet cleaning has come a long way Dave Wheadon, chief executive of the National Carpet Cleaners Association, reports.

THIS year is the 150th anniversary of the

Village - a space for suppliers and manufactures

‘Whirlwind’ - one of the first commercially

who specialise in floor, textile and

available carpet cleaners which used

surface cleaning. The village was

a vacuum principle. Unlike today’s

a huge success with many

The event will also give the industry the chance to get together to discuss some of the major challenges we face within professional carpet and related cleaning sectors. For example, all of our members,

electrically powered devices, the

exhibitors commenting on the

be it manufacturers or cleaning technicians, have

Whirlwind featured a hand-crank

fact that they could demonstrate

reported seeing a reduction in enquiries which we

which operated a fan to generate

a wide range of cleaning

believe is down to the uncertainty surrounding

suction. And while it was a

solutions on a variety of different

Brexit. Another concern is that the proliferation of

relatively lightweight design it was

surfaces to really showcase their

found to be tricky to operate due to

products and services. However,

the fact that you had to turn the crank while you were simultaneously pushing it along.

social media platforms, where you can promote services cheaply and easily without any robust

what you may not know is that this year

vetting, is allowing poorly trained operators to set up

the NCCA is hosting its own event - The Cleaning

companies which often soon collapse. Social media

Undaunted, its inventor - one Ives W McGaffey from

& Restoration Show - which will be held at the

also allows for misinformation and incorrect advice

Chicago - patented the Whirlwind and went about

Harrogate Convention Centre on 19 October.

being communicated to consumers, with unorthodox

establishing the American Carpet Cleaning Co.

The Cleaning & Restoration Show will feature

Alas we don’t know much more about Mr

methods and unsuitable products being promoted

everything from equipment and products to seminars

which could be costly financially and could also

McGaffey, or how many Whirlwinds he managed

and business support, and is for anyone involved

damage your health.

to sell, but one thing we do know is that he would

in floor and textile cleaning, restoration or damage

be astonished by the strides that have been taken

management. There are already around 50 major

practices and unreliable suppliers is why the NCCA

within the carpet and floor cleaning sector since

brands and organisations signed-up to take part, with

continues to thrive today - and ourselves having

that day in 1869.

many more expected, and the event will provide our

been around for over 50 years means you can trust

sector with a platform where we can meet, network,

that an NCCA member knows what they are doing.

From the development of light, powerful cordless cyclone cleaners and robot vacuum cleaners in

Ensuring customers are protected from shoddy

share ideas, and forge new partnerships.

domestic settings through to industrial-scale

The show will also feature a number of keynote

If you’re interested in finding out more about our work, our sector or our members, we’d love to see

steamers, ride-on scrubber dryers, floor burnishers,

speakers talking about a range of important

you in Harrogate on 19 October. You can find out

low-moisture orbital machines and more, we are a

sector topics including how to generate more

more details of the show and the NCCA at:

sector driven by technology and innovation.

profit from your cleaning business and how to

WWW.NCCA.CO.UK

If you visited The Cleaning Show at Excel this

operate a successful franchise. There will also be

year, you’ll have seen that this type of equipment

presentations looking at niche issues such as odour

The NCAA is a member of the British Cleaning Council.

was on display at the first ever Carpet Cleaning

science and dealing with asbestos.

The views of Council members are their own.

The Professional Independent Registered Trade Association for

Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online store at: https://www.windowcleaning.org.uk/ Federation of Window Cleaners Tel: 0161 432 8754 / 0161 432 9280 Email: info@f-w-c.co.uk – Web: www.f-w-c.co.uk horiz.indd 1 18fwc_third SEPTEMBER 2019

08/10/2018 09:45 WWW.CLEANINGMAG.COM

A JOB WORTH DOING - A CONTRACTOR’S BLOG C&M

The wisdom of supporting your FM client Lee Andrews, CEO of DOC Cleaning, reports.

A national, UK-wide survey of 9000

mention a real need, for a pro-active

managers published last month

approach from the cleaning company.

revealed that of all professions,

This means offering a solution that

property and facilities managers

assists the FM, or their equivalent,

were the group most likely (29%)

by being their ‘eyes and ears’ on site,

to leave their job as a result of poor

reporting on and handling, where

company leadership.

practicable, any issues identified

Whatever the reasons behind this statistic, it reminded me of one of the critical challenges we face as cleaning contractors – namely, what happens

during the operational period. The fact is that in many buildings the cleaning contractor is the one service provider who sees every metre of the

when your key FM

building every day.

client leaves their

Even in a tenanted

post for whatever

block where individual

reason. How many

occupiers appoint their

times does this result in a complete change of

own cleaning company, there is still an opportunity,

approach on the client side, at

as the contractor looking after the

worst resulting in a re-tender when

communal areas, to assist other

the new incumbent looks to give

occupants or contractors by offering

their preferred cleaning contractor

‘site representation’ if needed. This

the chance to win the business. It

can either be by liaising with other

goes without saying how important

trades for maintenance works, access,

it is to quickly establish a new

etc. or by offering to represent the

working relationship when your client

other service providers’ concerns by

contact changes, but what should

speaking to the FM on their behalf.

we be doing on a day-to-day basis to

From the FM’s point of view, this can

ensure that when this does happen,

be a real time saver, especially when,

the outgoing job holder gives us a

as mentioned above, they are not

glowing report?

based on site and therefore have

If FMs are a hard-pressed breed, and let’s face it they have a lot to deal with, then one way to serve

greater difficulty in coordinating the work of the providers.

The one team approach is more

EDITORIAL FEATURES Each issue of C&M includes all the latest industry news stories, product announcements, plus regular columns from the British Cleaning Council, British Institute of Cleaning Science and guest contributors.

OCTOBER

Healthcare & Hospital Hygiene Steam Cleaning

NOVEMBER Hand Hygiene Paper & Textile Wipes Innovations in Software

DECEMBER

Scrubber Dryers &

the interests of not just the cleaning

achievable than it used to be due

company, but of all the service

to the technology available to FMs.

Sweepers

providers, is surely to promote a one-

There’s a good reason why FMs use

team approach, whereby all service

CAFM-style technology to manage

Autonomous Cleaning

providers operate together with a

contractor performance. It helps

common aim of providing the best

them ensure accountability and

possible service to the client, whether

compliance, manages jobs and

that be facilities manager, building

provides real-time reporting 24/7,

manager, managing agent, or the

365 days a year. But for those building

property owner themselves.

managers who do not have access to

This approach is easier to achieve

such technology, there’s no reason

on the larger sites where there is a site-

why a proactive cleaning contractor

based facilities management team

can’t replicate the benefits by putting

who are involved in the coordination

their hand up and volunteering to

of the outsourced services themselves.

act as the unofficial, on-site building

However, on the smaller locations

representative.

there is a real opportunity, not to

WWW.DOCCLEANING.CO.UK

WWW.CLEANINGMAG.COM

CONTACT: Neil Nixon . Editor neilnixon@quartzltd.com 07957 713316 Vanessa Van Santen-Smith . Sales Director Vanessavss@quartzltd.com 01737 855041 Michelle Andrews . Business Development Manager michelleandrews@quartzltd.com 01737 855086 SEPTEMBER 2019 19

C&M

GRAFFITI REMOVAL, PRESSURE WASHERS & STREET CLEANING

Turning graffiti removal into an art form Paul Casson, technical field manager, Rentokil Specialist Hygiene, reports.

THE likes of Banksy, Stik and Inkie have

or manager a timeframe to remove the graffiti or

brought street art to the masses and are

face the risk of prosecution.

renowned for their colourful and intricate

Traditionally, removing graffiti has been a

murals which bring visual excitement to

laborious and time-consuming task involving

otherwise uninspiring surroundings. As a

harsh chemicals and a lot of elbow grease. Of

result, some brands now commission street

course, the offending material could be painted

process should be altered so it’s completely dry

artists to create murals promoting their

over but this is not always a practical solution

to comply with health and safety regulations.

products or latest releases.

and can even create what is seen as a blank

Specialist technicians are trained to use the

canvas, inviting even more graffiti in the future.

technology and will alter the pressure to cater

Graffiti, on the other hand, is generally unwelcome. It’s traditionally seen as a more

Luckily, the permanent and effective

anti-social form of street art, which is usually

removal of graffiti needn’t be as onerous as

carried out to deliberately deface or mark a

you might think.

If the graffiti is near an electricity source, the

for specific tasks.

Bring in the experts Specialist technicians will always offer a

wall, property or other surface, without any Enter ecoblasting

full assessment of the premises before any

Ecoblasting is one of the most successful

ecoblasting takes place. Given the service can be

of graffiti on a premise can be detrimental

ways to remove graffiti. This method is quick

used on glass, wood, metal, brick, and most stone

to the property and, more importantly, their

and works by using compressed air to blast

surfaces, including soft stone such as limestone

brand image. This is especially the case in the

an environmentally benign abrasive, such as

which would be eroded by an acid cleaner, a

retail, transport and property sales industries,

bicarbonate of soda or recycled glass, on the

survey will ensure that the correct abrasive is

where the presence of graffiti has been

surface to remove substrate layers.

used. This survey will also take into account the

intent for people to enjoy looking at it.

For businesses, the unexpected appearance

associated with a wide range of negative side

Traditional methods of graffiti removal

hardness of the surface, and the environmental suitability needed for a given location.

effects, including decreased sales, reduced

can involve the use of aggressive corrosive

passenger numbers, and a steep decline in

chemicals, and excessive amounts of water. The

property values in the area.

benefit of ecoblasting is that it is completely

Don’t forget aftercare

environmentally friendly, meaning it’s safe to

Following ecoblasting, an anti-graffiti coating

of graffiti is equally unfavourable. It can even

carry out in challenging environments such as

should be applied to the surface. This coating

convey the message that crime happens

by canals, rivers and rural locations. This means

prevents the paint from being absorbed, so in

frequently and is tolerated in the area. This

there is no contamination risk to watercourses or

areas prone to frequent targeting, the graffiti

can put people off visiting a particular area or

wildlife that might be near the site, as adequate

can be quickly and easily removed with simple

choosing that school for their children.

environmental protections are in place.

detergent and water. Treating the surface

In schools and public places, the presence

The same applies for schools, where students

like this should hopefully prevent any repeat

Time is of the essence

and staff could come into contact with the

offences from happening once they realise their

The sooner graffiti disappears, the better.

vandalised surface being treated and therefore

future work can be removed without hassle.

Its quick and effective removal often acts as

using a corrosive-free solution is imperative. It

a deterrent, where the offender will feel as

is also advised that removal takes place at the

Final words

though their time has been wasted if their work

weekend if possible, when staff and students

If you are unsure of how to clean graffiti,

only appears for a very limited time. This may

won’t be around.

it is best to consult a professional. As with any external contractor, they are trained to

encourage them to move elsewhere to seek Alternative abrasives

understand the latest legislative requirements

The abrasive material used to help remove

in their area of expertise and will be able to

Anti-Social Behaviour Act 2003, the person

graffiti can be altered depending on the surface,

recommend the correct process to follow on

responsible for the surface is accountable for the

location and the extent of paint being removed.

a case-by-case basis. The good news is that,

cost of getting graffiti removed. This means that

Bicarbonate of soda is an effective material to

thanks to ecoblasting, in the unfortunate event

it falls to the owners or managers of a building to

remove paint from glass and rubber, without any

that your property is damaged, you can rest

deal with the problem. If graffiti is left untouched

permanent damage being caused to the surface. If

assured that the issue can be solved quickly,

for too long, local authorities can issue a Graffiti

the graffiti is on concrete or a less delicate surface,

safely and efficiently.

Removal Notice, which gives the property owner

recycled glass is a quick and effective solution.

WWW.RENTOKIL-HYGIENE.CO.UK

areas where graffiti is tolerated for longer.

It is also worth noting that under the

20 SEPTEMBER 2019

WWW.CLEANINGMAG.COM

ADVERTISEMENT FEATURE

Smelly artificial grass?

Let’s get to the root of the problem IT’S SUMMER, allegedly. And, even

environmentally-friendly, gentle

an English Summer, is an excuse to

alternatives to harsh traditional

stretch out, enjoy the back garden,

chemicals. Micro Clean was originally

dust down the cobwebs from the

formulated in the UK to combat

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pain before the gain.

been widely used within nursing

Proud owners of their pristine

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off their seemingly maintenance-

on hard surfaces, in sinks, showers,

free artificial lawn. However, not all

baths and drains. Consequently,

is fantastic about this plastic-based

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biotechnology is equally suited to

to sanitation. With real grass, nature

outdoor applications to soak up

takes care of it by cleaning and drying

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Better still, it requires almost

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Bio-Production’s Micro Clean

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call 01444 244000

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With over two decades of experience in the formulation and manufacture of biological cleaning solutions, UK-based Bio-productions has supplied the cleaning industry with

Biological Stain & Odour Eradicator

for life’s little accidents

homes, vets’ practices and nurseries.

patch of green will be keen to show

more deep-rooted. Wild animal

C&M

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Micro Clean Biological Stain & Odour Eradicator Suitable for carpets, upholstery, fabrics & artificial grass Degrades all organic soiling including urine stains & odour Prevents odours & blockages in sinks, baths & showers Effective in drains & kitchen waste units Eradication of mould from flood damaged properties

5L

MC5-F

Suitable for carpets, upholstery, fabrics & artificial grass Degrades all organic soiling including urine stains & odour Prevents odours & blockages in sinks, baths & showers Effective in drains & kitchen waste units Eradication of mould from flood damaged properties T: +44 (0) 1444 244 000 E: sales@bio-productions.com W: www.bio-productions.com

WWW.CLEANINGMAG.COM

SEPTEMBER 2019 21

C&M

GRAFFITI REMOVAL, PRESSURE WASHERS & STREET CLEANING

The modern way to clean our streets Thomas Stuecken, chairman of OspreyDeepclean, reports on the benefits of using steam to keep our streets spotless.

THOUGHTLESSLY discarded chewing gum is not

Before

After

only a nuisance to the general public, it is a huge headache to the authorities and FM companies who have to remove it from our pavements and roads. The British government alone spends in excess of £150 million every year removing, on average, 7000 tons of discarded chewing gum from the UK’s streets and it seems nowhere is safe from this anti-social issue.

The use of dry steam for cleaning up gum

Cordless technology continues to go from

uses exponentially less water, leaves no

strength to strength and could be just the tip

these unsightly deposits has been to blast

unsightly residues in its wake and is generally

of the iceberg. It has the potential to re-write

surfaces with high pressure water. Given that the

a much more ‘fit for purpose’ method of

the cleaning rules and completely change the

average pressure washer uses approximately

removing discarded gum deposits. Recent

current state of the cleaning industry. Simplistic

eight gallons of water per minute, a lot of water

technological developments in the field of dry

controls, cordless and virtually silent while in

is wasted - not to mention the trails left behind

steam have seen the introduction of cordless

operation, battery powered steam units could

(because the whole surface is not being cleaned)

machines for gum removal. These simple, easy

be coming to coming to a street near you!

which only serve to illustrate how dirty the

to use machines utilise rechargeable batteries

surface was prior to blasting!

to create dry steam using only clean cold

cleaning tool and OspreyDeepclean has always

tap water and an environmentally friendly,

firmly advocated that it is the ideal modern

biodegradable chemical. Gum deposits

tool for old fashioned deep cleaning practises.

are simply dissolved on contact and any

Discarded gum and graffiti are probably always

remaining residue is brushed away.

going to be an anti-social issue yet we can be

Traditionally, the favoured method to remove

The GB1 and GB Eco, part of the GumBusters

Dry steam is the original ‘chemical free’

confident that with the evolution of innovative

range by OspreyDeepclean, remove gum one

technology such as the GumBusters GB1 and

deposit at a time and operate for as little as

GB Eco we can keep instilling the positive ‘see

£2.50 per hour. The GB1 operates for up to five

it clean, keep it clean’ attitude to minimise the

hours on a single battery charge, the GB Eco up

impact it has on our world. In the meantime

to 2.5 hours. Both are silent during operation

- for all the existing gum deposits out there –

meaning they can be used in populated areas

‘who you gonna call…?!’

with minimal disruption.

WWW.OSPREYDC.COM

Setting standards on the street SETTING a high standard of clean and well-

Cleaning with high pressure is

Versatile all-rounders, the trailers can be towed

maintained streets, public areas and green

environmentally friendly, even when using

or mounted on to your existing vehicle, and

spaces contributes to people’s well-being

powerful 1000 litres per hour units - water

with on-board tanks (500 litres of water and 100

and will inspire others to take pride in where

consumption remains lower than a garden hose

litres of fuel) to allow for long intervals of stand-

they live. Pressure washers play a vital role

at 3500 litres per hour. Effective burners, highly

alone use. Kärcher’s hot water pressure washer

in keeping the streets clean, and with an

efficient heat exchangers and eco!efficiency

trailers can operate for over nine hours on a

increasing population and rising economic

mode noticeably decrease fuel use and

single tank of fuel and can also be connected

scrutiny there’s never been a greater need to

minimise emissions, while the higher pressure

directly to a permitted water supply. With no

deliver more for less. Kärcher’s professional

(and higher temperature) allows the use of

trailing water hose or electricity cables the hot

pressure washers are designed to help you to

cleaning chemicals to be reduced or even

water pressure washer trailer is portable and

clean smart by providing a one-stop solution for

eliminated entirely.

versatile thanks to specialist accessories such

even the most challenging of applications. Plus,

If there’s no water or power supply available,

with a wide range of accessories and detergents

take a Kärcher pressure washer trailer with you

available, cleaning has never been easier.

to deal with even the toughest of cleaning jobs.

22 SEPTEMBER 2019

as the gum removal nozzle which makes short work of the discarded nuisance.

Continued on Page 24.

WWW.CLEANINGMAG.COM

ADVERTISEMENT FEATURE

Only scratching the surface with traditional gel cleaners?

Put the zest back into your floor cleaning with Bio-Productions Lemon Floor Gel EASY-PEAZY, lemon squeezy. A new

After damp-mopping floors, burnish

era of sanitary and sweet-smelling

to a shine once dry using a high-

floor cleaning has arrived.

speed floor machine and polishing

Market-leading UK chemical manufacturer Bio Productions

Lemon scented hard surface cleaner

Completely versatile, it can be used on sealed wood, vinyl, linoleum,

this addition to its portfolio of

rubber, glass, splashbacks, tiles and

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nothing to sniff at.

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Lemon Floor Gel

pad to rejuvenate jaded floor finishes.

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C&M

For more information on the

was designed for a specific customer,

Lemon Floor Gel and the Bio-

who required a non-hazardous,

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greener alternative to their existing

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cleaning agent. The resulting

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Bio-Productions formula was

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Lemon Scented Hard Surface Cleaner Fast removal of daily grease & grime.

Low foaming.

Long lasting fresh lemon fragrance.

Highly diluteable (50:1).

Ideal for hand/damp mopping, spray cleaning & machine scrubbing.

Suitable for floors and surfaces including: tiles, sealed wood & cork marble, granite, PVC, linoleum, resin, vinyl & safety floors. pH Neutral (6.5 - 8).

independently blind-tested against two industry equivalents and wiped the floor with them.

Lemon Floor Gel has given the competition a clean pair of heels in quality, viscosity, colour, fragrance and performance. This innovative product has been awarded an ‘A rated’ external audit accreditation as a result.

Providing a twist on the traditional lemon floor gels available, the Bio-Productions formula can be diluted up to 1:50 times to suit light, medium and heavily-soiled surfaces that require regular maintenance.

Its unique

Fast removal of daily grease & grime.

Low foaming.

Long lasting fresh lemon fragrance.

Highly diluteable (50:1).

Ideal for hand/damp mopping, spray cleaning & machine scrubbing.

Suitable for floors and surfaces including: tiles, sealed wood & cork marble, granite, PVC, linoleum, resin, vinyl & safety floors. pH Neutral (6.5 - 8).

low-foaming formulation is ideal for both hand-

T: +44 (0) 1444 244 000 E: sales@bio-productions.com W: www.bio-productions.com

mopping and machine floor scrubbing.

WWW.CLEANINGMAG.COM

SEPTEMBER 2019 23

C&M

GRAFFITI REMOVAL, PRESSURE WASHERS & STREET CLEANING

Continued from Page 22.

Walls, bridges, benches and tunnels are often the victims of an unscheduled facelift at one time or another, and the highly mobile trailer

of surfaces, reducing the worth of valuable assets and ultimately costing more in remedial maintenance than in preventative cleaning.

It has been suggested that cleaning up the

can easily get into those isolated spots favoured

visible signs of disorder like graffiti, vandalism

by graffiti artists, while Kärcher’s rotary nozzle

and littering will prevent more serious crime as

combines the cleaning power of a pencil jet and

well. The ‘broken windows’ theory does seem

the area coverage of a fan jet to tackle heavy

to support the fact that gum is less likely to

contamination. The hotter the better when it

be dropped on a pristine pavement, or graffiti

comes to graffiti removal - by simply reducing

applied to a clean wall. By nature, the places in

the water flow maximum temperatures

which antisocial behaviour occurs are out of the

can be reached. Kärcher also provides dry

way, often remote and hard to access or, in the

ice cleaning for specialist graffiti removal

case of bus stops and children’s playgrounds,

applications. Aesthetic purpose shouldn’t

empty at night.

be the main drive behind these cleans - as dirt builds up it accelerates the deterioration

Daniel Took, professional product marketing manager at Kärcher, said: “With public areas it’s always best to act fast and at the first sign of graffiti or vandalism. Cleaning tasks of this nature can seem like a daunting prospect, time consuming and costly, but Kärcher Professional pressure washers are designed to be simple and straightforward to use. We were thrilled to again join forces with environmental charity, Keep Britain Tidy, to bring the ultimate spring clean to a local walkway near Gosford Primary School in Coventry earlier this year, after they were nominated by a local campaigner in the area. Kärcher’s expert cleaning team visited the site with hot and cold water pressure washers as part of a bid to restore community pride and boost emotional wellbeing.”

WWW.KARCHER.CO.UK

Getting to grips with graffiti TASKI Sprint Spitfire from Diversey is a powerful,

steel surfaces, and dries quickly without

ready-to-use heavy duty cleaner that is ideal

leaving streaks or traces. The formulation is

for removing graffiti and other stains from most

freshly fragranced to create a pleasant odour

the pad is simply rinsed under a tap, squeezed

alkaline resistant hard surfaces. Its powerful

which means it is suitable for public areas and

to remove excess moisture and then rubbed

formulation is based on a mix of detergents

enclosed spaces.

gently over the mark to remove the stain.

spots from ceramic cooker hobs.

No sprays or cleaners are necessary because

When graffiti is present on sensitive surfaces

Rinsing with clean water regenerates the pad

vegetable oils. It is also efficient for removing

the Taski Wipeout Sponge from Diversey offers a

which can be used again and again until the

stains such as ink, marker, pencil, lipstick, black

chemical free cleaning option. This spot cleaning

white foam has worn away.

heel marks, smoke films, and greasy food.

pad removes stains from surfaces using water

and solvents that quickly removes mineral and

Despite the availability of excellent products

alone. The specially designed white polymeric

to deal with graffiti and other annoying stains

onto a cloth or sponge and applied to the

foam cleaning pad is soft, gentle and flexible

it always pays to prevent these becoming a

stained surface. It can be left for a short while

which means it can be used on many surfaces

problem in the first place. Diversey offers a

and agitated if required before the affected area

without the risk of scouring or scratching.

wide range of finishes and sealers for floors

For light soiling Taski Sprint Spitfire is sprayed

is wiped clean. For tougher stains the product

Taski Wipeout Sponge is especially suitable for

that help prevent paint and other stain-causing

is sprayed directly onto the stained area,

cleaning surfaces such as plastics and ceramics

chemicals from entering porous surfaces. This

scrubbed to speed up the cleaning process and

where strong chemicals, abrasive materials or

helps to reduce the impact of spots and stains

allowed to act before wiping clean.

scouring powders could cause damage. Potential

and ultimately makes them easier to remove.

Taski Sprint Spitfire is supplied ready to

applications include removal of minor graffiti on

The business can provide advice on the best

use in 750ml spray bottles. It is easy to apply,

buses and trains, clearing accidental permanent

products to protect each type of surface.

does not require rinsing except on stainless

marker from whiteboards, and cleaning stubborn

WWW.DIVERSEY.COM

24 SEPTEMBER 2019

WWW.CLEANINGMAG.COM

01403 273 444

sales@tce.org.uk • www.trafalgarcleaningequipment.co.uk

TCE-M/M+ HOT WATER HIGH PRESSURE CLEANER ON TRAILER Autonomous and aerodynamic hot water high pressure cleaner on trailer, fitted with the newest ‘green’ technologies.

Cleaning with cold water is also possible. Thanks to the implementation of DiBO’s GreenBoiler combined with the intercooling, there is a fuel saving of 33% compared with the traditional trailers on the market. n New and advanced track & trace system n Electronic level indication for fuel and water tank n Electronic gas regulation with automatic speed control n Industrial diesel engine with preheating of the water in the tank via heat exchanger. This saves up 15 % fuel for the burner n 33 % total fuel saving by combining GreenBoiler and heat exchanger n 110 kW GreenBoiler + 20 kW Intercooling = 130 kW heating capacity n Run dry protection on water and fuel tank

GUM & GRAFFITI REMOVAL UNIT, SINGLE AXLE TRAILER

VAN MOUNTED GUM & GRAFFITI REMOVAL UNIT

These units are designed to clean where neither power nor a water supply is available. They are mounted in a galvanised trailer and bodywork to prevent any metal corrosion. Inside this bodywork is a plastic baffled water tank allowing up to 3/4 hours constant use. The front and rear of this unit are hinged to allow easy access for daily operation, routine maintenance and storage facilities, and they are lockable for security.

The Trafalgar Van Mount unit is the ideal solution for removing gum, graffiti, street cleaning and many other industrial cleaning applications. The onboard tools are completely self-contained and 100% mobile and is the quietest in its class making it perfect for working in residential areas.

Unit C, Foundry Close, Horsham, West Sussex. RH13 5TX 01403 273 444 • sales@tce.org.uk • trafalgarcleaningequipment.co.uk

C&M

SPECIAL REPORT

Celebrating 50 years of innovation In its 50th anniversary year, Rawlins MD James White reflects on some of the major developments over the five decades and the continuing role of innovation in the cleaning industry.

1969 he set up his own company to introduce the first tub vac. Small and easy to manoeuvre,

took over the mission of improving cleaning

and pull along instead of push, the tub vac

through innovation. Rawlins remained in the

was a welcome innovation for cleaning teams.

vanguard, not least in vacuum development,

Today, tub vacs are probably the most widely

introducing the first commercial battery vacs

used vacuum cleaners in the UK.

and water-filled vacs in the UK. The company

One of Rawlins’ biggest customers in those

also secured the exclusive UK rights to

early years was his former employer. This great

Waterhog entrance mats, manufactured in the

entrepreneur had established what was to

USA. Again, these innovative matting ranges of

become a pattern - innovate, educate often-

The Andersen Company remain an important

sceptical buyers, and secure markets for new

part of our offering today.

products. Early clients included a local authority

AMONG its other landmarks, 1969 was the year

When Denis retired in 1988, his son Stephen

Stephen Rawlins also oversaw the

DSO (direct services organisation) and Rawlins

company’s investment in our strategic Sutton

went on to supply the public sector’s central

Coldfield warehouse and distribution centre,

procurement bodies, which remain important

consolidated our position as a specialist

to our company to this day.

supplier of cleaning equipment to the

Denis was a true innovator, and inculcated

education sector and local authorities, and

of the first manned lunar landing by Apollo

in the company a drive to exploit technologies

led the industry with innovations in warranties

11, and it saw the two millionth Mini car roll

that would improve cleaning, as the timeline

and customer service. These developments

off the production line. While not a giant leap

shows. A notable example was the Nilco upright

provided the solid foundations that would see

for mankind or British industry, there was a

vacuum developed in conjunction with a major

Rawlins trade through the 2008 financial crisis

smaller step taken by one man in the cleaning

contract cleaning company in 1975. Rawlins

and subsequent recession.

sector 50 years ago that would lead to great

helped develop and then launched the world’s

Rawlins was also ready for the next chapter

strides in efficiency.

first two-motor upright vacuum five years later.

in its evolution which began in 2012 when SGI

Denis Rawlins had quit his job with a large

As the brush was now powered, this meant that

Group acquired the company. It backed and

machine and chemical manufacturer after they

uprights could give carpets, for which they were

encouraged the Rawlins passion for bringing

rejected his idea for a new vacuum machine. In

designed, a much deeper clean.

innovation to the cleaning market.

26 SEPTEMBER 2019

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SPECIAL REPORT

C&M

In 2014 Rawlins won the exclusive UK rights for Kaivac’s No Touch Cleaning System. The REN Clean escalator cleaning system was introduced in 2016, and was soon followed by Spacevac high-level cleaning in 2017.

On the back of these and other developments, and the company’s longestablished philosophy, last year we launched ‘Return on Innovation’ to the commercial cleaning and FM market. This package encapsulates the entrepreneurial approach of our company’s founder - updating it for the modern day - and the sustained 50-year Rawlins track record of pioneering products and equipment that deliver improved results that are measurable and cost-effective.

there may be to conventional approaches.

Redefining ROI in this way is in line with

This is why Rawlins has championed the use of ATP monitors for measuring scientifically the

the Rawlins vision ‘to inspire, challenge,

universal (adenosine triphosphate) marker for

which can lead to box-ticking and sourcing

care’. Our aim is to inspire the cleaning

animal, bacterial and mould cells to confirm

technically sophisticated kit for the sake of it,

industry to challenge traditional cleaning

that surfaces are hygienically clean. Why the

rather than improved performance. Investment

methods out of our shared duty of care for

company campaigned to ‘Chop the Mop’

decisions should be determined by the financial

building users and the results of cleaning. So

and replace outdated, unhygienic cleaning

return - but not to the exclusion of measuring

cleaning equipment needs to produce both

practices. And why Rawlins has assembled its

actual cleaning results on the ground or

better financial returns and cleaning results

Return on Innovation range of 10 core product

considering the sometimes novel alternatives

that are measurable.

lines that enable clients to invest smarter to

Today, innovation is an industry buzzword

maximise their ROI in its widest sense.

Landmarks in cleaning and the history of Rawlins

This is the way to accelerate returns and achieve excellence in daily cleaning

1969 The UK’s first tub vac, the Toppy, arrives as Denis Rawlins Ltd is founded.

consistently. So the cleaning industry can

1974 Acquires Nilco agency for the UK from Electrolux.

consign to the past the added expense of

1974 Becomes approved supplier to Yorkshire Purchasing Organisation.

deep cleans and premises that are left in an

1975 New Nilco upright vacuum developed in conjunction with a major contract cleaner.

1980 A world first as new two-motor upright vacuum is developed.

1987 Introduces Litterbug range of Eco sweepers.

1990 First carpet shampooer developed that also scrubs hard floors.

1993 Purchase rights for Waterhog entrance mats as sole agent in UK. 1993 Introduces Mastervac range of tub vacs to UK. 1995 Introduces the first commercial battery vacs to the UK. 1996 Introduces the first commercial water-filled vacs to the UK. 2000 Moves to 23,000-square-foot warehouse.

2004 First company to offer extended warranties on mats and vacuum cleaners.

2005 First company to offer satisfaction guarantee on all products.

2006 Launch of MATS4U website.

2012 Acquired by SGI group.

unhygienic state. Efficient cleaning methods that are fit for purpose are also essential if we are to polish the image of our industry by making cleaning a truly professional service.

This willingness to challenge old-fashioned ways of doing things - and openness to incisive innovations - makes Rawlins industry disrupters. It is not a term that Denis Rawlins would have recognised, though it echoes how he approached and embraced change.

At a time when innovators are once again inspiring new eras of moon and space travel, and electric and autonomous vehicles, our industry may have to wait in line for the spin-off advances in batteries, alternative materials and more sustainable cleaning solutions. But in the

2014 Negotiates exclusive rights to distribute Kaivac in the UK.

meantime, we can and should continue making

2016 Negotiates exclusive rights to distribute REN Clean in the UK.

valuable, incremental gains through innovation.

2017 Negotiates exclusive rights to distribute Spacevac in the UK. 2018 Promotes Return On Innovation for the commercial cleaning industry.

WWW.CLEANINGMAG.COM

That is the spirit in which we celebrate our 50th anniversary year.

WWW.RAWLINS.CO.UK SEPTEMBER 2019 27

C&M

SPECIAL REPORT

It’s time we washed our hands of poor washroom hygiene Paul Doble, chief commercial officer at washroom services provider phs Group, reports. featured in the Journal of Environmental Health found that only 5% of people wash their hands long enough to kill germs after they go to the toilet and only two in three people use soap.

This is pretty significant when you consider the average person’s hands carry at least 3000 different bacteria and faecal bacteria is present on 26% of hands in the UK. With hand washing cited by the Hygiene Council as the most effective thing you can do to reduce the spread WHEN it comes to the cleanliness of your

of infectious diseases, tackling hand hygiene in

options for either push or automatic soap

washroom, you may have high standards.

the washroom is of utmost importance.

dispensers which don’t clog or drip, are always

However, are these standards being

As a responsible organisation, you don’t want

regularly replenished and, for maximum

compromised by your washroom users? It’s

to expose your staff or visitors to the spread

hygiene, incorporate antibacterial protection

obvious that washrooms are a place where

of bacteria. Therefore, the onus lies on you to

built in which is proven to reduce the spread

germs can harbour and bacteria can grow

increase hand hygiene within your washrooms

of pathogenic germs such as E. coli, MRSA and

but in spite of any cleaning routine you may

and take measures to increase not just the level

Salmonella. When choosing soap, ensure it

implement, the behaviour of people using

of handwashing but its effectiveness.

offers both a moisturising and antibacterial

your facilities may undo your good work. At the centre of this is hand hygiene.

At a fundamental level, providing the

element so it’s not only killing germs but leaves

right facilities is key. While the provision of

hands soft - making hand washing a pleasanter

hand cleaning and drying facilities is a legal

experience. Want to go one step further? Add a

fail to wash their hands after using the toilet.

requirement for a business, it makes sound

hand sanitiser, particularly for areas where soap

One study conducted at a motorway service

business sense to invest in products which will

and water aren’t available.

station toilets found that while 99% of people

be reliable and readily available. Moreover, any

claimed to have washed their hands, electronic

enhancements will improve user experience

hand drying. Germs can be transferred more

recording devices found that only 32% of men

meaning people will likely spend more time

easily to and from wet hands and researchers

and 64% of women actually did. Another study

in your washroom. Explore your purchasing

have concluded that careful hand drying is

Research has proven that too many people

After handwashing comes the necessity for

a critical factor. Here enters the debate over which is best - hand dryers or paper towels. If you’re main concern is the initial cost outlay, paper towels seem like the cheaper option. On the other side of the coin, while hand dryers may require a larger initial investment, there isn’t the need for constant replenishment and there’s also the alternative, affordable option of a low cost monthly rental. Our research shows that switching to hand dryers can save £1000 a year, per washroom. Based on 150 dries a day, the cost of paper towels will be around £4.50. In comparison, drying the same number of hands with an efficient hand dryer such as one from the phs Airstream series will cost just 8p a day.

The switch has also helped save one of our large corporate customers 175 black bin bags of paper towel waste a day. This range also has advanced hand drying technology utilising HEPA grade air filtration, reducing the spread of 28 SEPTEMBER 2019

WWW.CLEANINGMAG.COM

SPECIAL REPORT

C&M

germs. When deciding between hand dryers and paper towels, the choice is really down to your individual requirements. If you choose towels, the key is to make sure they remain replenished and if you choose hand dryers, ensure they are fast and efficient so users can dry their hands quickly without queues building up.

Making your washroom a pleasant place to visit means that users may be less inclined to dash out as quickly as possible. Research has found that the cleanliness of your washroom has a direct correlation to how well people wash their hands, influencing the likelihood of hand handwashing and the length of washing time. Implement a strict cleaning routine and make it clear where users can report any issues in between checks. In addition, consider air fresheners for a welcoming fragrance.

Interestingly, we’ve seen an increase in demand for air purifiers from our customers

previously avoided due to the risk of odour. It’s

consider putting up hand washing reminders

which physically clean the air, removing

a win-win for everybody.

and guides to help boost compliance and

99.9% of harmful germs, particulates as well

The final piece of the puzzle to promoting

educate people not only about the importance

as odours. The effect is so powerful that one

good hygiene is by prompting. It’s been proven

of hand washing but also the most effective way

of our customers has been able to start using

that hand washing frequency and times

to do so.

public space near their washrooms which they

increase when a sign is present. Therefore,

WWW.PHS.CO.UK

DON’T MISS THE REGIONAL CLEANING SHOW FOR UK CLEANING, FM & WASTE PROFESSIONALS RESERVE YOUR STAND NOW MEET OVER 2,000 REGIONAL TRADE VISITORS Organised by

Official media partner

ORGANISED BY THE INDUSTRY FOR THE INDUSTRY

WWW.CLEANINGSHOW.CO.UK/MANCHESTER WWW.CLEANINGMAG.COM

SEPTEMBER 2019 29

C&M

SPECIAL REPORT

Ultra-pure water…on tap The filling stations are open 24 hours a day, 365 days of the year, meaning customers do not need to worry about opening hours or weekend closures. Spotless Water is rolling out over 350 stations throughout the UK, meaning large companies with multiple vans in different areas can top up their tanks wherever they are that day, and with almost 40 stations already open, water is already conveniently accessible for many customers.

The process is simple and efficient with no contracts, commitments or monthly payments to worry about. When a customer signs up SPOTLESS Water offers a self-service,

for a Spotless Water account (free to do) a

ultra-pure water distribution network for the

welcome pack is sent out in the post. This will

cleaning industry, providing high quality pure

include information on local filling stations

information logged (including date, time,

water at a cost effective price. With multiple

and the account key fob(s). Key fobs are

location of transaction, and the key fob used

self-service filling stations located throughout

what make the process so simple. Company

to dispense the water). This is great for larger

the UK, obtaining ultra-pure water has never

accounts will have an amount of credit

companies as each van in the fleet can have its

been easier. Spotless Water filling stations

loaded onto them and every time a key fob

own key fob, there is no limit on how many key

are situated around the UK and are based

is swiped to dispense water the filling station

fobs one account can have, and they can all

at a number of easy access locations, often

will deduct the payment from the customer’s

link to the main account.

partnered with cleaning and maintenance

credit balance. The transaction is added to the

supply shops.

customer’s account history, and all relevant

Once the key fob has been received, Spotless Water customers can drive to a filling station, swipe the key fob and dispense the desired amount of water (so long as there is sufficient credit on the account). The invoice will then be added to the account and the ultra-pure water is ready to use. The ultra-pure water is produced using advanced technology to ensure the water is always measuring 0TDS in order to produce the best possible results. Spotless already has in excess of 7000 customers, ranging from smaller sole trader companies to larger corporate companies, including Mitie, Nationwide Window Cleaning, JV Price, and OCS. If you would like to know more, sign up for a free account, or locate your nearest filling station, please visit: WWW.SPOTLESSWATER.CO.UK

30 SEPTEMBER 2019

WWW.CLEANINGMAG.COM

CONTRACTS

C&M

Continued from Page 15.

partnership even further and we are sure this

safe and secure for the 4 million shoppers it

latest dual services contract will benefit our

attracts each year.

retail partners and shoppers too. It is imperative that we support and strengthen the community

The centre’s SIA licensed security officers continue their employ with The ExcluSec

spirit by providing a safe, secure and clean

Group and are continuing their training and

shopping environment and The ExcluSec

development programmes. The on-site

Group, along with its on-site teams, can provide

security team has achieved great successes

this as well as providing a friendly face and

over the past 12 months, minimising retail

assistance when required. The ExcluSec Group

crime, enhancing customer service delivery,

is in the top 2% of all SIA approved contractors

increasing retail liaison, and assisting with first

in the UK and is NSI Guarding Gold accredited.

The ExcluSec Group is a member of BIFM, is

aid incidents in centre. floor tiles. The team includes a back of house

Safe Contractor approved and accreditations

to The ExcluSec Group under TUPE and

provision, cleaning and maintaining the service

include ISO 9001 and IIP Gold which it has

will also complete comprehensive training

yard and centre’s service corridors. In addition,

proudly retained over the past few years.

and development programmes including a

the back of house team also provides a waste

Spinning Gate Shopping Centre is excited to

company induction, refresher training and

management service, collecting and processing

be working in partnership with The ExcluSec

customer service training. The centre cleaning

waste from centre stores.

Group, an experienced service partner. It was

The centre’s cleaning team has transferred

team has launched the centre’s new cleaning

Karen Cox, centre manager of the Spinning

imperative that we appointed a company that

uniform, dual branded with The ExcluSec Group

Gate Shopping Centre, said: “The ExcluSec

is proficient in delivering core competencies

and Spinning Gate. The cleaning team provides

Group demonstrated its commitment to

of security, cleaning and customer service to

a cleaning service front of house, ensuring the

excellence whilst working with us at Spinning

enhance our shopper experience.”

daily cleaning of 1377 sq meters of mall ceramic

Gate during 2018. We are excited to extend this

WWW.SPINNINGGATE.CO.UK

M&E contract awarded at Broadgate ABM Technical Solutions has been appointed

technical services provider will offer full on-site

as M&E service partner at Broadgate, a 32-

management and contract support teams.

acre mixed-use neighbourhood in central

Nick Tanti, technical solutions interim

London. Jointly owned by British Land and

managing director at ABM, said: “We are

GIC, Broadgate is the largest pedestrianised

looking forward to a successful partnership

neighbourhood in central London and plays host

with British Land at this iconic city

to over 100 cultural events annually. A £1.5 billion

neighbourhood. Their investment in both

investment into the neighbourhood will deliver

new and refurbished buildings makes a great

4.9 million square feet of new and refurbished

environment for not only modern workspaces,

workplaces, retail space and restaurants.

but areas that can be used by the general

As M&E service partner, ABM Technical

public. We recognise that Broadgate’s world-

Solutions will ensure that Broadgate

class service delivery to their tenants is the

remains compliant, as well as a comfortable

standard to achieve and we are proud to be

environment for tenants and visitors alike.

one of their chosen service partners.”

With a taskforce of 75 individuals, the

WWW.ABM.CO.UK

Salisbury secures £1 million of new contracts SALISBURY Group has won four new contracts

Group managing director, Andrew Lunt,

include a leading retailer with over 90 stores

said: “Salisbury Group has grown year on year

in major cities and towns, a technology-led

since its inception and the first half of 2019 has

transport firm, an international art services

started with some excellent new additions to

business, and a significant new entrant into the

our national contract base. We look forward to

retail energy market.

continuing this growth and further expanding

The range of services Salisbury will deliver

WWW.CLEANINGMAG.COM

in mainland Britain within 60 minutes.

worth £1 million per year. The new contracts

our unique market proposition of offering

includes engineering maintenance and facilities

truly national breadth with investment in local

and compliance services at sites across the UK.

management expertise and responsiveness.”

Salisbury’s footprint means it can reach any site

WWW.SALISBURYGROUP.COM SEPTEMBER 2019 31

C&M

PRODUCT NEWS

THE UK’s leading cleaning and janitorial suppliers gathered together recently to celebrate at the annual Jangro Supplier Awards. The 2019 winners were revealed at a ceremony, which took place at the Forest of Arden Marriott Hotel & Country

Jangro announces award winners

Club in Coventry.

The awards programme has been running for many years, and began with a single award for supplier of the year. Today, there are five categories which recognise excellence in environmental and sustainable initiatives, product quality, sales support, and service support.

The winners this year were: Best Enviro & Sustainable Initiative 2018: Colpac Packaging.

Best Product Quality 2018: Evans Vanodine.

Best Sales Support 2018: Metsa Group. Best Service 2018: Robert Scott. Supplier of the Year 2018: Metsa Group.

Joanne Gilliard, CEO at Jangro, said: “The awards are open to all Jangro approved suppliers - which in itself is not an easy status to achieve. These awards not only recognise our suppliers’ excellence, but also help ensure that our goals are aligned. We are proud that this has become a key event in the industry’s calendar, and commend all the fabulous work that has taken place over the past year. Congratulations to all this year’s winners!”

WWW.JANGRO.NET TOILETS - we all need them and use them, yet they are one of the biggest sources of customer complaints in venues. Closomat, a leading provider of away from home assisted accessible toilets, has developed a unique package to help reduce at least some of the problem.

It is offering a service and maintenance option to cover the key fixtures within Changing Places toilets - the height adjustable adult sized changing bench, height adjustable washbasin, ceiling track hoist, and wash & dry toilet.

“A survey found that toilets were the second most common cause of complaint in restaurants,” said Ian Tomlinson, Closomat’s commercial director with special responsibility for servicing and Changing Places. “If you need help - as users of Changing Places do - it is even more of an issue. The equipment is essential to your ability to ‘go’ when away from home. It is therefore crucial it is

Providing comfort in customer service

properly looked after. A service agreement means the potential headache of remembering to organise an annual check and service the equivalent of an MOT - and of wondering who to contact should there be an issue, is eliminated.”

WWW.CLOSOMAT.CO.UK

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32 SEPTEMBER 2019

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PRODUCT NEWS

C&M

IF people have not washed their hands properly they can spread germs

Gojo launches Purell Perfect Placement programme

onto the door handle and the other surfaces that they touch when they leave the washroom. In fact, research has revealed that one single contaminated door handle can infect up to 60% of the occupants of a building within just four hours. To help tackle this problem and break the chain of infection, Gojo has launched the Purell Perfect Placement programme.

Designed to encourage hand hygiene compliance and reduce the number of germs leaving the washroom, the Purell Perfect Placement programme recommends placing a dispenser by the

washroom exit door. It should be positioned between 36” to 46” above the floor, on the handle side, which is the perfect height to trigger proper hand hygiene behaviour and prevent the transmission of bacteria from door handles.

Customers who partner with Gojo also have access to a host of Purell Perfect Placement marketing materials.

Chris Wakefield, vice president, European marketing and product development, Gojo Industries-Europe Ltd, said: “Sanitising hands has been proven to help break the chain of infection yet shocking statistics still show that proper hand hygiene protocol is not being followed. One in four people, for example, do not wash their hands after using the washroom, and of those that do, 46% are not washing for long enough to be effective. When you also consider how quickly and easily infection can spread, through direct and indirect touch, it’s clear that washroom users need an extra prompt to clean their hands. The Purell Perfect Placement programme is designed to do just that – placing a sanitising dispenser at washroom exits offers that much needed additional opportunity for hand hygiene.”

WWW.GOJO.COM

INNUSCIENCE is launching an Internet of Things (IoT) based product monitoring system. Its system - Connected Cleaning - works by monitoring product usage, which is then reported on a monthly basis against the budget per site. A key benefit of this system is to allow the proactive management of any deviations from budget that could potentially occur.

InnuScience can achieve the upfront results of strong chemical products by using biological actives - fermentation extracts, enzymes and microbes - to create a residual cleaning action that boosts standards.

Nick Winstone, UK managing director

IoT product monitoring system launched

of InnuScience, said: “InnuScience is passionate about providing high performance, responsible products that leave lasting impressions, so that you can go green without compromising the quality of your cleaning. Our revolutionary biotechnology products offer superior performance and unrivalled value for money. They are also planet conscious and people friendly. Technology has the ability to transform the way we clean and the way we control the budgets around cleaning product spend. By monitoring our customer spend on cleaning products we can ensure that savings are being delivered and that product usage is optimal per customer site.”

WWW.INNUSCIENCE.COM

WWW.CLEANINGMAG.COM

SEPTEMBER 2019 33

C&M

PRODUCT NEWS

WHEN it comes to testing portable

HPATs to simplify portable appliance testing

appliances, the HPAT Series of portable appliance testers from Martindale Electric - one of the most trusted brands in electrical safety - now includes the HPAT400 and new updates to its existing range, to enable both contractors and competent in-house personnel to quickly and safely verify the electrical safety of all types of appliances.

Designed to perform safety checks in accordance with the IEE Code of Practice, the lightweight HPAT Series of handheld testers are designed for ease of use with one button automatic testing and ultimate portability. The compact design with bright backlit display, provides the perfect solution for testing in all locations, particularly under a desk or behind a monitor, where lighting may be restricted.

Easy to use, the new HPAT400 from Martindale Electric is an affordable, battery powered PAT tester. Suitable for Class I and Class II appliances, the new basic tester incorporates large pass/fail WWW.MARTINDALE-ELECTRIC.CO.UK

with the launch of new coloured brushes.

Compliant with the NHS national colour

SALES DIRECTOR

Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER

Michelle Andrews michelleandrews@quartzltd.com 01737 855086 PRODUCTION MANAGER

MANAGING DIRECTOR

TRUVOX International has scrubber dryer range

Neil Nixon neilnixon@quartzltd.com 07957 713316

Carol Baird carolbaird@quartzltd.com 01923 437619

indicators and simple connection instructions on the tester.

extended its Multiwash

EDITOR

Multiwash range extended to reduce risk of contamination

coding scheme for hospital

Steve Diprose CEO

Paul Michael PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES

Elizabeth Barford subscriptions@quartzltd.com 01737 855028

cleaning materials and equipment, they help to reduce the risk of cross contamination.

The distinct red, yellow, green and blue colours make it easy to separate tools into their correct area of use, supporting operatives and helping to raise cleaning standards.

The brushes, which are easy to change and wash, are ideal for maintaining tiled floors, effectively scrubbing grout lines clean. Suited for hospitals, nursing homes, leisure facilities, schools and hotels, the brushes are designed to be used in accordance with industry standards as follows: Red brushes for washrooms. Yellow for isolation zones. Green for catering departments, ward kitchen sections and food service at ward level.

Blue for general areas including wards, departments and offices.

WWW.TRUVOX.COM RAMON Hygiene Products has recently completed the construction of a brand new warehouse at its Thurmaston Boulevard site. This new facility will provide improved availability for customers and greater

‘One stop shop’ for janitorial distributors

capacity for new products.

After two years of planning and six months to construct, this new 21,000sq.ft building represents a multi-million pound investment.

Its 14 aisles hold an additional 3000 pallets and will be mainly used

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for the storage of imported finished bulk goods, bulk manufactured lines and imported raw materials. Currently Ramon imports around £7 million worth of goods annually. The new building eliminates the need for third party warehousing. With the construction of this new building all goods can be held on site, providing greater availability and service for customers.

The construction of the building itself is not the only improvement the company has made. Stock will be managed with the introduction of a new warehouse management system. This will provide greater operational efficiency and also improve quality procedures in line with the company’s BRC accreditation.

WWW.RAMONHYGIENE.CO.UK 34 SEPTEMBER 2019

ISSN: 1473 723X © Quartz Business Media, 2019 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner.

Printed by Pensord Press Ltd, Cardiff, UK

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