Cleaning & Maintenance January 2018

THE OFFICIAL PARTNER OF THE CLEANING SHOW

JANUARY 2018

IN THIS ISSUE: ᔢ Carpet & Upholstery Cleaning An update on what’s new in vacuum cleaner technology and carpet and upholstery cleaning machines and techniques.

ᔢ Floorcare A look at the key trends driving the current and future development of professional floor cleaning.

ᔢ Special Report Golden year marked by expansion Selden Research celebrates 50 years.

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The Official Partner of the Cleaning Show

JANUARY 2018

PLUS: • Industry news • People • Contracts • Products

CARPET & UPHOLSTERY CLEANING An update on what’s new in vacuum cleaner technology and carpet and upholstery cleaning machines and techniques.

FLOORCARE

SPECIAL REPORT

A look at the key trends driving the current and future development of professional floor cleaning.

Golden year marked by expansion - Selden Research celebrates 50 years with an expansion of its factory in Buxton.

>>> page 30

>>> page 34

>>> page 24

WWW.CLEANINGMAG.COM

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EDITOR’S LETTER

C&M

The right profile Much of what I have seen and heard from the

– is that ISSA Interclean will now be known as

cleaning sector as one year closes and another

Interclean Amsterdam. That’s the word from

one begins relates to the profile of cleaning and

RAI Amsterdam, the event’s owner, although a

cleaning operatives – the value and importance

response is expected from the show’s former

afforded by customers and the general public

partner, ISSA, giving its take on developments.

alike. This is a challenge that has faced the

A statement from RAI Amsterdam stated: “The

industry for decades, and one it still faces today,

change to the show’s title takes place with

although with daytime cleaning contracts on

immediate effect - and becomes the brand

the rise, greater use of technology within the

name for all future RAI Amsterdam events for

industry, and improvements in wages and

the professional cleaning industry.” I suspect

conditions it is – possibly – getting a little easier.

there will be another chapter or two in this story before the book is closed.

The Low Pay Commission recently welcomed the acceptance of its recommendations for new

In other show news, the Manchester Cleaning

rates of pay to apply from April 2018. These

Show – 11 and 12 April 2018 at Event

include a 4.4% increase in the National Living

City in Manchester – continues to exceed

Wage, the rate for workers aged 25 and over,

expectations, with the number of exhibitors

from £7.50 to £7.83. LPC chair, Bryan Sanderson,

and pre-registered visitors well all ahead of

said: “The LPC welcomes the Government’s

forecasts. The seminar programme, which

acceptance of our recommendations, which

runs for the full two days of the event, is also

we are required to make on the National Living

nearing completion and includes presentations

Wage and the other rates of the National

on wide ranging topics from health and safety

Minimum Wage. On the former we are asked

to life after Brexit, and marketing to contract

to make recommendations such that the rate

writing. To ensure you secure your free

reaches 60% of typical earnings by 2020. For the

attendance pass, please log on to

latter, which affect those below the age of 25

www.cleaningshow.co.uk/manchester.

and apprentices, we recommend rates as high as possible without damaging employment.”

Wishing you a clean, tidy, happy and healthy month, and new year, ahead.

These announcements will undoubtedly prove challenging for some in our sector, although the overall message is a positive one, and the trend towards better rates of pay can only assist in raising the profile and desirability of our sector in the longer term.

Other news that crossed my desk – and

Neil Nixon, Editor

following on from my speculation last month

Cleaning & Maintenance Magazine

@cleaningmag

WWW.CLEANINGMAG.COM

Cleaning&Maintenance

JANUARY 2018 5

CONTENTS

C&M

30

Feature: Floorcare A look at the key trends driving the current and future development of professional floor cleaning.

JANUARY 2018

08 16 18 22 24 29

Industry News In the news this month… LPC welcomes minimum wage announcements, Diversey unveils new branding, TSA warns of Brexit threat to the ‘hidden economy’.

People New appointments from across the cleaning and FM sectors.

Clear Impressions Sponsored feature from Grundon Waste Management.

Contracts We take a look at all the latest contracts awarded across the industry.

34

Feature: Carpet & Upholstery Cleaning

Special Report

An update on what’s new in vacuum cleaner technology and carpet and upholstery cleaning machines and techniques.

Golden year marked by expansion - Selden Research celebrates 50 years with an expansion of its factory in Buxton.

Special Report The rise and rise of an iconic cleaning brand - look at LCC Support Services as it celebrates its 21st birthday.

Mark Woodhead, Selden’s sales director.

05 Editor’s Comment

17 BICSc Comment

20 BCC Comment

Looking back at the past month in the cleaning sector.

It’s in our DNA: A history of BICSc and a look to the future.

The muck stops here why wheelie bin cleaning is your responsibility.

WWW.CLEANINGMAG.COM

21 Making a margin – a contractor’s blog Simon Gasson reports

JANUARY 2018 7

C&M

INDUSTRY NEWS

LPC welcomes minimum wage announcements THE Low Pay Commission, the

required to make on the National

condition of sustained economic

and 24 years old, commissioners

body that advises the Government

Living Wage and the other rates

growth to enable the NLW to be

judged that economic conditions

on the level of the minimum wage,

of the National Minimum Wage.

uprated in line with the

warranted larger percentage

has welcomed the acceptance of

On the former we are asked to

path to 60% of median earnings.

increases. There have been

its recommendations for the rates

make recommendations such

Commissioners weighed the

ongoing improvements in their

to apply from April 2018. These

that the rate reaches 60% of

available evidence carefully,

employment and unemployment

include a 4.4% increase in the

typical earnings by 2020. For the

judged that it did, and agreed

position, and their earnings have

National Living Wage, the rate for

latter, which affect those below

to keep a steady course to 2020.

been growing faster than those

workers aged 25 and over, from

the age of 25 and apprentices,

The recommended rate of £7.83

of workers aged 25 and over for

£7.50 to £7.83.

we recommend rates as high

is in line with the indicative

three years. This is good news

as possible without damaging

rate of £7.85 that we set out

for the millions of low paid

said: “The LPC welcomes the

employment. The core decision

last October.”

workers who are paid at the

Government’s acceptance of our

was whether the most recent

Sanderson continued: “For

recommendations, which we are

economic evidence met the

young people aged between 18

LPC chair, Bryan Sanderson,

minimum rates.”

WWW.LOWPAY.GOV.UK

Report: Technology and sustainability are key drivers of the UK contract cleaning market FOLLOWING three years of marginal growth, the UK contract

15% of the contract value.

The report goes on to say that,

demanding more sustainable

private sectors look to maximise

practices from contract cleaning

value from contracts. However,

cleaning market accelerated

despite over 40,000 businesses

companies. The market is also

there is concern that the Brexit

between 2014 and 2016 in line

operating in the cleaning industry,

embracing the use of technology,

decision may have an impact

with the economy. Uncertainty

the market for contractors is

which is driving advances in

on the labour market and, with

caused by factors such as Brexit

dominated by a relatively small

performance and efficiency.

labour costs accounting for an

mean that this market growth is

number of large IFS/IFM and

For example, the first fully

estimated 80% of any invoice

unlikely to be sustained over the

multi service providers and large

automated robotic floor cleaning

within the contract cleaning

next few years. Looking forward,

and medium sized specialist

machines have been launched

market, changes such as an

demand is likely to be relatively

cleaning contractors. There is also

in the UK and robots using UV

increase to the National Minimum

buoyant in the transport sector,

a significant franchise sector in

lights to kill the DNA of bugs have

Wage have a significant impact on

while the retail, commercial

the market, as cleaning remains

been trialled in the NHS to help

the health of the sector.

offices and the government

one of the most popular franchise

fight HCAIs. Other technological

sectors are likely to provide

opportunities, offering a relatively

developments include increased

to show good growth, driven by

fewer opportunities, at least in

low-cost investment, in a robust

connectivity, which allows

the expanding UK aviation and

the short term. These are the

market with relatively few barriers

contractors to digitise cleaning

rail infrastructure and growing

conclusions of a new report from

to entry.

procedures using sensors, gather

passenger numbers, something

and analyse real-time data to

which should have a positive

said: “Cleaning is one of the most

help them work smarter, create

impact on the contract cleaning

cleaning is a mature market

competitive of all contracted-out

efficiencies and raise standards.

industry. The report says that

covering both single and

sectors, and profit margins are

Technology is expected to

demand in many sectors is

multi-service contracts, in the

under significant pressure due to

become ever more present

expected to decline in the coming

commercial, manufacturing,

rising labour costs and increasing

within the industry over the

years, such as the retail sector

healthcare, retail, transport, local

raw material and equipment

coming years.

and the commercial office sector

authority, and central government

costs. In addition, there is

sectors. There has been an

pressure on the cleaning industry

states that moderate growth is

activity will limit new contract

underlying trend towards greater

to improve standards, particularly

expected to continue within the

cleaning opportunities in the

levels of outsourcing over the last

in the healthcare sector, while

contract cleaning market with

short term.

decade which has driven demand

also increasing efficiency.”

a mix of negative and positive

for the contracting out of cleaning

The drive towards more

factors impacting the market.

Report - UK 2017-2021 Analysis’

AMA Research.

The report states that contract

Fiona Watts of AMA Research

Looking forward, the report

The transport sector is forecast

where reduced development

The ‘Contract Cleaning Market

services. Cleaning and hygiene

sustainable cleaning practices

The demand for bundled service

report is published by AMA

services often form part of a total

has become an important

and total facilities management

Research, and is available now

facilities management contract,

issue within the industry,

contracts will continue to be a

and can be ordered online.

typically comprising around 12-

concludes the report, with clients

strong driving force as public and

WWW.AMARESEARCH.CO.UK

8 JANUARY 2018

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C&M

INDUSTRY NEWS

CSSA extends ‘Innovation Showcase’ offer

Diversey unveils new branding

IN support of its Innovation

chosen by the CSSA Innovation

DIVERSEY has launched a new

Showcase – taking place at a high

and Technology Executive Team.

brand identity, vision and values

profile location in central London

Attendees will include:

to ensure it remains modern and

on 15 March 2018 – the CSSA is

representatives from the

relevant to all of its audiences.

also planning a ‘Dragons Den’

six selected organisations;

The new brand aims to be strong

of the innovation submissions

representatives and guests from

and distinctive to differentiate

received from entrants on 25

the sponsoring organisations;

Diversey from its competitors in

company, comprising the former

January at London’s Gherkin. The

selected FM, cleaning and

a global marketplace as well as

Sealed Air Diversey Care division

CSSA is keen to receive as many

support services industry guests;

support future strategic aims.

and the food hygiene solution

submissions for its Innovation

CSSA chairman and board of

The new branding also reflects

business. It is set to be based in

Showcase as possible.

directors; and CSSA members

the scale of the pioneering

new corporate headquarters in

and their guests.

company’s ambitions under the

York County, South Carolina in the

leadership of president and CEO,

first quarter of 2018.

Keynote speaker at the March event will be Mark Meadows from

For details of how to submit

Private Equity, in September 2017.

Diversey is now a standalone

The independent company

M&S, a champion of innovation.

and entry, or for sponsorship

Dr. Ilham Kadri. The new brand

The event will be by invitation

opportunities at the events,

is the result of extensive research

has sought to immediately

only and will feature the top six

please contact John Findlater via

with key stakeholder groups

redefine its core mission and

selected innovations carefully

email: john@cssa-uk.co.uk.

around the world.

brand strategy, reflecting its

Diversey is prominent across

ISSA/Interclean Amsterdam becomes Interclean Amsterdam

aim to become: “The leading

a range of sectors, including

global innovator, developer and

building care, health care,

provider of cleaning, sanitation

hospitality, facility management,

and maintenance products,

retail, and food service, in

systems and services,” according

addition to food and beverage.

to Dr. Ilham Kadri, president and

The rebranding announcement

CEO of Diversey.

Diversey’s new identity was

AS suggested in last month’s issue

detergents and washroom - as well

is key evidence of intent from

of C&M, the name of Amsterdam’s

as solutions for the healthcare,

the newly independent company

honed under the auspices of

cleaning and hygiene show has

industrial, institutional, retail, and

which was acquired from former

senior management drawing

officially been changed from

hospitality sectors.

parent company - the Sealed

on counsel from London-based

Air Corporation - by private

branding experts BrandOpus.

investment firm, Bain Capital

WWW.DIVERSEY.COM

ISSA/Interclean Amsterdam to

“With the change to Interclean

Interclean Amsterdam – according

Amsterdam, we will continue to

to an announcement by RAI

fulfil our role as the promoters of

Amsterdam. This follows a recent

innovation within the professional

RAI announcement that RAI

cleaning industry,” said Rob den

Amsterdam and ISSA have come to

Hertog, director of Interclean.

the decision to end their alliance

“We will keep our global focus,

VISION Gelpack, the UK

have been recommissioned to cope

and pursue separate ventures.

strengthen our strategy across the

manufacturer of polyethylene

with initial orders, with another six

The change to the show’s title

entire event, and go wherever the

films, liners and sacks for the local

lines scheduled for a January start.

takes place with immediate effect

industry needs us to be. The event

authority, waste management,

Visionscape is a global

- and becomes the brand name

is being created for professionals,

janitorial, clinical, and medical

environmental utility group

for all future RAI Amsterdam

by professionals. The Interclean

and other industrial sectors, has

providing turnkey solutions in areas

events for the professional

brand has a rich history that we

resumed production at its Hereford

of sanitation, energy and waste

cleaning industry.

take a lot of pride in, and we have

plant following the acquisition of

water treatment. The company aims

represented that in the refreshed

the assets of Gelpack Excelsior by

to reinvent waste management

Amsterdam event itself will remain

logo. The new elements symbolise

Visionscape Group.

processes, specific to emerging

on fostering the environment for

who we have become and what

change and innovation within the

we are today: the place to be

managing director Geoff Davis and

technology and tools to address

professional cleaning industry.

to discover advanced cleaning

other key former members of the

the waste management needs of

It will continue to represent

technologies that will transform

UK management team, some 50

megacities. Visionscape also offers

companies displaying a broad

and modernise the professional

jobs have already been reinstated,

services for commercial, residential,

range of cleaning products that

cleaning world.”

with a further 20 positions planned

industrial, and healthcare clients.

covers machines, equipment,

WWW.INTERCLEANSHOW.COM

by mid-2018. Six production lines

WWW.VISION-GELPACK.CO.UK

The focus of the Interclean

10 JANUARY 2018

Jobs restored at Gelpack

Under the leadership of

markets, utilising cutting-edge

WWW.CLEANINGMAG.COM

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C&M

INDUSTRY NEWS

Finalists announced for Golden Service Awards 2018 THE finalists have been announced for the

Cleaning Services Ltd; Key Enviro Solutions;

next stage of judging which for most categories

Kimberly-Clark Professional Golden Service

LCC Support Services Ltd; Mitie Cleaning

includes a site visit by a BICSc judge. The

Awards 2018. A total of 57 finalists from 36

& Environmental Services Ltd; Mitie -

judges are looking for innovation, staff training,

companies have been successful.

Healthcare Clean Environments; Mitie Clean

and client relationships as the main criteria to

Environments; Momentum Support; Noonan

be assessed.

The announcement follows the first stage

Stan Atkins, chief executive officer at

of judging carried out independently by

Services Group; Nviro; OCS Group Ltd; OCS/

the British Institute of Cleaning Science

Norton Rose Fulbright; Principle Cleaning

BICSc, said: “Congratulations to all finalists.

(BICSc). This year entries were invited across

Services Ltd; Savills UK Ltd County Square

The standard of entries was exceptionally

14 categories spanning healthcare, office,

Shopping Centre; Serco Health; Sodexo;

high with evidence of clear innovations and

education, retail, manufacturing, hospitality,

Thames Cleaning and Support Services; Vinci

achievements across the industry. The judges

environmental, and training sectors, as well as

Facilities; and Xenon Services Ltd.

look forward to meeting the finalists at the site

nominations for the Cleaning Operative and Supervisor of the Year awards.

The finalist companies are: ABM Facilities

Peter Oliver, general manager UK, Ireland

visits, and it is important to stress that they will

and France, Kimberly-Clark Professional,

be judging standards achieved and not just

said: “We are very proud to announce the

whether the entry specifications are followed.”

The winners will be announced at the

Solutions; ABM Facilities Services; ABM UK;

finalists for the 2018 Golden Service Awards.

Aramark; Atkins Gregory Ltd; Brayborne

Kimberly-Clark Professional is committed

London Hilton on Park Lane on Thursday 8

Facilities Services; Building Cleaning Service

to driving high standards in the washroom

March 2018. Over 500 guests including finalists

- Gateshead Council; Cleanology; Derrycourt

and is passionate about creating exceptional

and sponsors are expected to come together

Cleaning Specialists; The Exclusive Services

workplaces. We set up the awards to

to celebrate the latest achievements of the

Group; Exclusive Contract Services Ltd;

recognise excellence and inspire the raising

UK’s cleaning and FM industry.

Floorbrite Cleaning & Facilities Services;

of standards which we can see demonstrated

Grosvenor Services; Interserve; intu Eldon

through high levels of first-rate entries from

vat. Please email gsa@suzannehowe.com to

Square; ISS Facilities Services Healthcare;

across the cleaning industry.”

book your ticket.

ISS Mediclean; Julius Rutherfoord & Co; JPC

The 57 finalists will now go through to the

Tickets are now on sale, priced at £195 plus

WWW.GOLDENSERVICEAWARDS.CO.UK

TSA warns of Brexit threat to the ‘hidden economy’ • Downward pressure on prices - the sustained

THE textile services industry, which provides

of their plants, and contribute £1.86 billion to

rental and commercial laundry services, is

the UK economy. Further, TSA members directly

record plunge in sterling since Brexit has

the hidden engine behind many key sectors

support sectors that contribute £630 billion to

pushed up import prices for cleaning products,

of our economy. In an independent economic

the UK economy every year, and as such, the

report commissioned by the Textile Services

Government must tailor UK policies to support

• Rising costs of production - in the second

Association (TSA) - the body representing

this hidden engine of the UK economy.

quarter of 2017, costs had increased by a

small and industrial-sized laundry firms - the

The UK’s £1.86 billion textile services industry

findings show the industry is reliant on labour

faces four main economic challenges according

from the EU.

to the report:

The TSA is calling on the Government to

• Brexit - the industry’s workforce is made up

chemicals and machinery.

weighted average of 4.05%, more than the 2.6% rate of inflation (CPI).

Dr Philip Wright, chief executive of the TSA, said: “The report proves that textile

ensure that during and beyond any Brexit

of 40% non-UK EU nationals who fear an

services are critical for large swathes of the

transitional deal, a flexible immigration system

uncertain status for themselves and their

UK economy, including hotels, restaurants,

is introduced to ensure continued access to

family members.

hospitals, high tech manufacturing, and life

labour. This must be coupled with minimal

• Recruitment - the sector directly employs 34,400

sciences sectors. Everyone from patients,

import tariffs for industrial equipment and

people yet TSA’s survey found 62% of laundry

tourists, factory workers and chefs rely on

cleaning chemicals. Members continue to invest

firms had unfilled vacancies and 41% found it

products processed by TSA member firms

record levels in innovation and the automation

took longer to fill vacant posts than last year.

without realising, yet their absence would cause monumental disruption. TSA members face a number of economic challenges and call on the Government to make the right choices during Brexit negotiations to ensure access to labour and vital machinery and chemicals remain affordable after we leave the European Union.”

WWW.TSA-UK.ORG

12 JANUARY 2018

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C&M

INDUSTRY NEWS

EasyCube triumphs at Family Attraction Expo

TCFM and Remploy partnership wins award

TCFM, through its partnership

TORK EasyCube has beaten off

marketing manager, Anna Königson

TC Facilities Management

stiff competition to win this year’s

Koopmans. “The fact that we

and Remploy have won the

with Remploy, has supported

Family Attraction Expo Innovation

were up against manufacturers

Partners in CSR (Charitable

more than 1000 people with

Award. And this achievement

of state-of-the-art virtual reality

and Social Enterprise) category

a disability into sustained

highlights the crucial role played

solutions - and still won - goes to

at the Premises and Facilities

employment over the past 10

by cleaning in theme parks and

show that cleanliness and hygiene

Management Awards 2017.

years. Rachel Gardiner, head of HR

other visitor attractions.

are considered to be of paramount

The PFM awards recognise

at TCFM said: “We’re delighted to

importance in any visitor

exceptional practice in the

be the winners in the Partners in

attraction.”

facilities management sector. The

Corporate Social Responsibility

Tork EasyCube is a facility management software that uses

ceremony in London was hosted

category of the PFM Awards 2017.

real-time information on cleaning

continued: “Tork EasyCube

by BBC presenter Jeremy Vine and

Knowing that our commitment

and washroom refill needs.

eliminates the need for staff to

attended by more than 600 people.

to focus on what disabled people

The data can be accessed from

physically visit each washroom

anywhere by janitorial staff via a

to check on cleaning needs and

awards 2017 said: “TC Facilities

can’t has been recognised with

smartphone or tablet. The system

supplies of toilet paper, soap and

Management and Remploy were

this national award makes us

allows attractions to improve their

hand towels. Theme parks all over

successful in this entry because

feel incredibly proud. Working

cleaning efficiency and achieve

Europe are reporting improved

we found they had formed a

in partnership with Remploy has

significant customer satisfaction

efficiency, more motivated staff

bond that had developed into a

been extremely rewarding and I

improvements while also helping

and higher levels of customer

strong partnership. It is one that

look forward to seeing how we

to motivate staff.

satisfaction after installing the

provides a shining example and

will continue to grow together in

system.”

shows the very best attributes of

the future.”

WWW.TORK.CO.UK

the FM sector.”

WWW.TCFM.CO.UK

Anna Königson Koopmans

connected devices to provide

“We are delighted to have won this award,” said European

are able to do, not what they

The judges of the PFM

In tune with the community Indepth Managed Services will be celebrating

project its funds and there will also be prizes

40 years of business in 2018. And to mark

presented to the region that has proven to be

the event, it is looking for multiple charities

the most successful.

Suzanne Richardson, systems and

and community projects that it can support

operations support director, said: “Giving back

throughout the coming year.

to the communities we work in will enable us

As an employer of over 1500 people across the country, Indepth recognises the

to see the benefits of our efforts first hand and

importance of CSR and the positive impact

will hopefully impact on our clients, operatives

it can have in the communities surrounding

and their friends and families. We’re hoping

client sites and of its employees.

the project will also inject some healthy competition between the regions, bringing our

In its latest newsletter, Indepth has asked

employees closer together and motivating our

its employees to nominate worthy charities or projects in their regions of operation. Indepth’s

senior management will then select the

team. We would encourage all stakeholders

three operating regions comprise north

charities/projects that Indepth will support for

of our business to get involved - clients and

England and Scotland, midlands, and London

the next 11 months through fundraising and

cleaners alike – the more support we have, the

and the south east.

voluntary activities. At the end of the 11 month

bigger the difference we can make.”

period the company will award each charity/

WWW.INDEPTH-CLEANING.CO.UK

Following the closing date for nominations

14 JANUARY 2018

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C&M

PEOPLE

Principle’s CEO goes undercover in Nantes DOUGLAS Cooke, chief executive of Principle

they help to build relationships with clients,

Cleaning Services, spoke at the French

and become more valued. An added benefit

Federation’s (FEP) conference in Nantes on

he found was that people tended to keep their

22 November 2017 in his role as chair of the

workplaces tidier.

Doug Cooke said: “Going undercover was

Cleaning and Support Services Association

a very interesting exercise with some very

(CSSA). His presentation - Undercover boss and

valuable outcomes. For example, hearing

daytime cleaning - brought a fun element to the serious issue of how to give the best possible

Douglas Cooke

about people’s day to day tasks and learning

service to clients in the most cost effective and

One of his findings was that companies with

how they may be performed more effectively

productive way.

night time cleaning regimes could benefit from

led to a move towards day time cleaning for a

moving to day time cleaning. Thus, cleaners

number of companies. The two aspects of my

Cooke’s own experience of working on the

would be employed for a full working day,

presentation go hand in hand.”

frontline at Principle with the help of a disguise.

they would receive the London Living Wage,

WWW.PRINCIPLECLEANING.COM

The ‘undercover boss’ approach highlights

NIC expands FM team

P&G Professional establishes Expert Advisory Council

NIC Services Group Ltd has appointed Gary

PROCTER & Gamble (P&G) Professional,

Haman to its FM team. Haman has worked

the away-from-home division of P&G, has

delivering FM/bundled services (hard and

announced a partnership with a roster of

soft) in the retail sector for over 15 years and

industry specialists to create an Expert Advisory

is a key appointment to further strengthen

Council. The council is a panel of renowned

NIC’s expanding range of bundled services.

thought leaders, assembled to work in

Gary Haman said: “I am excited to start a

collaboration with P&G Professional’s internal

new challenge with NIC Services Group and

experts to identify opportunities for industry

look forward to working with its established FM

improvement in the UK and Ireland.

team to further develop and support its already

The P&G Professional Expert Advisory

extensive knowledge in FM/bundled services.”

Council comprises: Peter Backman, expert on

WWW.NICGROUP.CO.UK

the food service and dining out markets, with

Bob Cotton

his own consultancy business guiding clients to

years, P&G Professional has worked closely

IDEAL Response has welcomed Gavin Smith as

success in all areas of the sector. He is a founder

with industry authorities to ensure we’re well-

its new senior technical manager, based at its

and past chairman of Arena; Bob Cotton OBE,

informed and forward-thinking when it comes

headquarters in Kent. Bringing more than 20 years

former chief executive of the British Hospitality

to strategic planning, communications, product

industry experience, Smith has taken on the task of

Association (BHA) and tourism advisor to

development, and customer education. This

overseeing and growing the operations department.

the Department for Culture, Media and Sport

enables us to help customers reduce total

The employment of new technicians, bolstering

(DCMS); and Liz Smith-Mills, fellow of both the

operational costs and create better guest

operational strategies, and securing further training

Institute of Hospitality and British Institute

experiences. The creation of the P&G Professional

for the current team are just a few of his plans to help

of Cleaning Science, and an expert in the

Expert Advisory Council will formalise this process

drive the company forward in 2018.

hospitality, travel and tourism sectors.

and ensure that we are supporting our customers

The disaster restoration company based in

Each member brings unique and diverse

while also supporting progress industry-wide.

Maidstone, Kent, has seen good growth during

insights, which P&G Professional will share

We’re delighted to have the opportunity to work

the last year. And with the team having grown

with hotels, venues, housekeepers, and

with such esteemed industry experts and we

substantially, Smith’s appointment is key in

restaurants alike. The experts will unite with

welcome them on board.”

ensuring that the family-run business continues to

P&G Professional at various points in the year

provide excellent service.

to share information on research, insights,

organisation like P&G Professional provides

trends, best practices, and more. Current

a unique opportunity to reach a diverse and

challenge within Ideal Response and look forward

and prospective P&G Professional customers

significant audience. The ultimate goal for

to working with the team to further develop their

will benefit from the content discussed and

us as a collection of experts is to help grow

already extensive services. I am fortunate to be

discovered, as it is shared publicly via webinars,

confidence in the industry against the backdrop

joining such a respected company that prides

events and published articles.

of external pressures, increasing competition

Gavin Smith said: “I am excited to start a new

itself on top quality service.”

WWW.IDEALRESPONSE.CO.UK

16 JANUARY 2018

Greg Elmore, UK and Ireland country manager at P&G Professional, said: “Over the

Bob Cotton said: “Partnering with an

and political uncertainty.”

WWW.PGPRO.CO.UK

WWW.CLEANINGMAG.COM

BICSc

C&M

It’s in our DNA: A history of BICSc and a look to the future also be focusing on making the

THE term organisational DNA is often used

1960s cleaning education was seldom

to describe the underlying culture and

considered beyond the supervisor

personality of an organisation - it defines

telling the cleaning operative

career choice. From an outside

the distinctive characteristics and qualities

what to do. This is a long way

perspective, cleaning is often

of a company that are usually regarded as

from the structured courses

perceived as ‘easy’ with limited

unchangeable.

and number of qualifications

progression opportunities, but

that exist within BICSc today.

we know this is not true.

Since the British Institute of Cleaning Science (BICSc) was formed in 1961, the

cleaning industry a more attractive

Cleaning has many scientific

To continue to improve

connections through the

Institute has gone through many changes.

the level of education offered

However, despite this our ‘DNA’ remains

to the industry, the Institute

the same today as it always has done. The

regularly re-evaluates its training courses to

Institute emulates through the addition of

Institute was originally formed by a group

ensure they represent best practice and the

‘science’ to its name. Cleaning operatives

of employers within the cleaning industry in

latest developments within the industry. As a

not only require specialist knowledge and

response to the lack of appreciation of the

result, BICSc is making a number of significant

intense training in these scientific aspects

vital role that cleaning plays in everyday life.

changes to the popular ‘Cleaning Professional’s

but also with advanced technical equipment

Today, our mission is still built on this lack

Skills Suite’ with the launch of version 2.1. The

such as robotics and current health and

of appreciation as we continue to focus on

updated version takes into account recent

safety legislation. The unfair reputation once

raising the standards of the cleaning industry.

advancements in technology, changes to

had by those who clean for a career is greatly

materials, as well as design improvements. The

undeserved and, as a result, BICSc has

industry has improved but not to the extent

most significant change will see the new ‘Licence

launched a goal for 2018 to highlight a career

that people would think of it as an aspirational

to Practise’ become one free-flowing unit, which

path for the cleaning operative and will be

career choice. Over the last 56 years, BICSc

will greatly reduce the assessment time. The

working towards this by ‘creating a career in

has worked hard to change this perception

new ‘Cleaning Professional’s Skills Suite’ will be

cleaning’. After all it’s in our DNA…

through professional standards and the launch

launched in January 2018.

In recent years, the public perception of the

of accredited training courses. Until the early

use of chemicals, which the

To find out more visit

Throughout the year the Institute will

WWW.BICS.ORG.UK.

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JANUARY 2018 17

C&M

SPONSORED FEATURE

Don’t waste the opportunity - start 2018 with a clean recycling slate Many New Year’s resolutions often quickly fall by the wayside - gym membership ership and dry January to name just a couple. By taking time to think ahead, however, ever, one New Year’s resolution can make a difference for months (and even years) rs) to come. And it isn’t even very difficult. Steve Hill, head of sales at Grundon Waste Management, explains more about planning for better waste management. t.

The post-Christmas and New Year period can often be a challenging one as we take stock of the highs and lows of the last year, while wondering what the next 12 months will bring.

Hopefully prosperity in the shape of new orders and contracts, improved relationships with both customers and suppliers and, as Brexit gets another year closer, more stability in both government and financial worlds would be a bonus.

Some of these we can influence and others we can’t, but there is one big business benefit where we can all make a difference - and that’s in more efficient and effective waste management.

January is always a good time to take stock of all your different waste streams, review your procedures and consider how better planning could deliver real benefits to both your financial bottom line and your

18 JANUARY 2018

environmental credentials. There are plenty of tips and advice in this article and I think the biggest message I’d like everyone to take on board is that it doesn’t have to be difficult to embrace good waste management, providing you work with the right supplier.

No surprise there, I hear you say, but it really is critical and here’s one of the reasons why.

We know waste disposal often becomes more complicated as a business expands. Where there might have been one supplier collecting paper and cardboard, another may have been taken on to take away confidential waste, a third to manage general waste…and so on.

From our experience, one of the most significant benefits of working with just one specialist provider who can handle all different waste streams is that you have a dedicated point of contact who understands your business and can

WWW.CLEANINGMAG.COM

SPONSORED FEATURE

kettles need specialist disposal.

We also help organisations plan ahead by providing industrial cleaning services. Many in-depth cleaning activities can only be undertaken during company shutdowns and our industrial cleaning team has years of experience and expertise.

And if you’ve started 2018 with a major clear-out to make more space or install new equipment, we even provide skips and large rolonof containers for

really help you drive change forward.

They will take time to get to know you, identify new opportunities and really add value to your operation. They will help you design a bespoke collection service, ensuring that the frequency of collection matches the volumes of waste your company produces. They can also help to reduce contamination and improve segregation, supplying the right containers and bins to make life simple for your employees.

Ideally, look for a provider that has an Energy from Waste (EfW) facility for the treatment of non-recyclable waste and an Anaerobic Digestion (AD) plant for the treatment of organic or food waste, both of which process waste to generate renewable electricity for the National Grid.

Depending on your area of business, you may also need a supplier that can handle more specialist materials, such as hazardous waste, clinical waste or WEEE (Waste Electrical and Electronic Equipment).

Grundon’s Haz-Box is perfect for small volumes of hazardous waste items, such as aerosols, light bulbs and printer cartridges, while electrical items such as new computers or even

WWW.CLEANINGMAG.COM

C&M

bulk collections.

So remember, there’s a whole 12 months ahead to make a real difference. Think how much better you’ll feel when you look back next December and can be proud of what you’ve achieved in the recycling stakes.

For more information about Grundon’s wide range of services, please visit www.grundon.com or call us on 01753 686 777.

WWW.GRUNDON.COM

Key considerations Q Properly identify your waste with help from a reputable waste management company - you might find there are many more waste streams that can be reprocessed or recycled than you thought.

Q Consider moving all your waste management requirements under the umbrella of one supplier - this will help simplify communication channels, avoid duplication and give you one point of contact for everything from collections to billing and reporting.

Q Develop an effective waste management strategy and set yourself tangible waste management goals - are you concerned about diverting waste from landfill or is it more about reducing waste at source? Make sure your waste management supplier understands these and does everything it can to help you achieve them.

Q Staying on top of waste disposal legislation is critical and the rules can be complicated - make sure you employ waste experts who will keep you ahead of the game.

Q Education and communication - these two are key to ensuring employees support your initiative. They need to understand the whys and wherefores of recycling, so look for a company which can help spread the message at all levels, often through poster campaigns or waste awareness days.

Q Ask for data - being able to monitor your achievements is essential, both for directors to understand the benefits of their investment in good waste management and also so staff can see the improvements they are helping to implement.

Q Be proud of your successes and share them far and wide.

JANUARY 2018 19

C&M

BCC COLUMN

The muck stops here - why wheelie bin cleaning is your responsibility Daniel Coulon, chair of the National Association of Wheeled Bin Washers, reports. firms and franchises, including our

RANGING in size and colour, with

members, who for a modest fee

different guidance as to what

make sure it is legitimate, ensure it has a Lower Tier Waste Carriers License from the

type of waste you can place

will take on this time consuming

Environment Agency. It also needs public

into them, there are now over

and unpleasant task. These

liability insurance and, most importantly, a legal

40 million wheelie-bins in

companies use bespoke

consent to discharge waste water, issued by the

equipment with capabilities of

operation around the country.

regional water utility.

Further, you are responsible for the work

washing commercial and residential

But while they have proven to be

bins. They use approved biodegradable

a fantastic means of both collecting

that is carried out at your property, or on the

and disposing of domestic and commercial

chemicals and recycle the waste water

roadside. So, if an unlicensed third party causes

waste, they do collect spills and residues

before removing it off-site and disposing of it

pollution or injury to the public, you are likely

which emit offensive odours, look an eyesore

responsibly, and legally, at a registered drop-

to be liable.

and spread germs and bacteria. The move

off point.

But, as always when there is a rapidly

to alternate two weekly bin emptying can

So next time you look upon a row of blue, green, yellow, red, black, purple, orange, or

also attract insects and vermin. So who is

growing specialist market mixed with a degree

even bright pink wheelie-bins, spare a thought

responsible for keeping them hygienic for

of customer ignorance, we have seen a number

for those of us who are battling to ensure they

customers, staff or your own family? Well, the

of unlicensed and uninsured operators who will

are cleaned professionally and responsibly by

answer is it’s yours.

tip bins up in the street and blast them with a

approved operators. We are proud to say that

You don’t own the bins, and your council

pressure washer. This sends the contents of the

many such operatives are members of our

or waste collector is obliged to empty them,

bin, plus often unapproved harmful chemicals,

association, and you can find out more on our

but it is usually down to the householder or

all over the road, and down rain gullies – where

website:

business to maintain them. And if it is not in

they then proceed to enter the water system.

WWW.NAWBW.CO.UK

your contract with your waste contractor to

As an industry which is striving to literally

clean or regularly replace your bins, then they

clean up its act, we believe the whole of the

The National Association of Wheeled Bin Washers

are not obliged to do it - and you may even

cleaning sector needs to take responsibility

is a member of the British Cleaning Council.

find that despite being in the cleaning sector

for the proper and professional cleaning of

Any views expressed by Council members are not

yourself that your staff are neither trained or

wheeled bins - and educate both domestic and

necessarily shared by the BCC itself.

insured to do it.

commercial customers in the process.

WWW.BRITISHCLEANINGCOUNCIL.ORG

As a result, there has been a boom in small

If you employ a bin washer, and want to

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20 JANUARY 2018

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MAKING A MARGIN - A CONTRACTOR’S BLOG

C&M

Don’t play safe with health and safety Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports. with a saying in training

person gets the most out the session is worth their

that goes along the

weight in gold. We saw

lines of: ‘I hear and

that happening this

I forget, I see and I

time, with a lot more

remember, I do and I understand’ - Confucius or some other Chinese

interaction and a lot less drooping of eyelids.

Having spelt out the

philosopher. Well, I experienced the

requirement, we then faced the

meaning of this first hand before

challenge of how to improve our

Christmas when we revamped our

health and safety monitoring

health and safety training.

performance. Now I know I keep

As we all know, health and

banging on about IT in this blog,

safety is not an area to be under-

but this is yet another instance

resourced and at So Clean we

of where we are now using our

needed to review our procedures

Templa contract management

for health and safety auditing after

software to make two of our

an unauthorised cleaning product

procedures more effective - in each

was found on a site. We not only

case using the software’s audit

needed our area managers to be

module. Firstly, we converted our

preventing this, but we had to get

step-by-step mobilisation process,

the message across to our front-line

which of course includes health

staff that it’s unacceptable and

and safety induction training, into

potentially dangerous.

an audit checklist. Secondly, we

So two things happened. We

added a health and safety audit

had a good look at our health and

to the top of our monthly quality

safety training procedures and we

audit scoresheets. Amongst the

thought hard about how to capture

questions managers now have

the incidence of health and safety

to answer each month is not just

breaches more effectively so that we

that they’ve checked various

can analyse them and take additional

health and safety items, but that

measures to stamp them out.

they’ve communicated any non-

We use an external provider,

conformances back to Jo, our health

Britrisk, to advise us on health and

and safety officer. The way the

safety and carry out training, but

auditing software works is that our

the difference with the sessions this

managers receive all the audits for

time round was the way they were

their area onto their mobile devices

delivered. Gone were the powerpoint

at the beginning of each month and

presentations and in their place

if they don’t complete them on time,

came some really engaging,

all sorts of alarm bells ring to let Jo

hands-on, scenario-based training

know what’s happening, or not as

looking at real life situations. One of

the case may be.

the issues with any training is that

The results have been brilliant. Not

people take information on board

only are we managing health and

in different ways and nowhere does

safety more effectively, but everyone

that ring truer than with our group

is engaged in a way that wasn’t

of managers. A trainer who can

always the case. A win-win situation.

recognise this and make sure each

WWW.SOCLEAN.CO.UK

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C&M

CONTRACTS

Partnership delivers hand dryers to healthcare sector HEALTHCARE centres across the

saving money. Under the terms of

country will now have access

the agreement, Clearpower will be

to new hand drying technology

distributing Savortex’s EcoCurve

thanks to a partnership between

range of hand dryers, including the

UK-based hand drying technology

EcoCurve 550D smart dryer and

manufacturer, Savortex, and

the newly launched adDryer.

Clearpower, part of FTSE 100 company DCC plc.

The range provides healthcare centres with the opportunity to

The new partnership will give

generate revenue. The adDryer is

companies within the healthcare

an IoT-enabled smart dryer which

sector access to solutions that

includes a digital screen that can

someone uses an adDryer and sees

can help them to achieve their

deliver tailored, high-definition

an advert, thus creating revenue.

sustainability goals whilst crucially

video messages to users, which can

Tom Sheehy, sales manager for Clearpower in Ireland and David Wilson, international sales director, Savortex

Anthony Mulligan, general

said: “Our hand dryers have

manager at Clearpower, said:

been designed to transform the

an additional revenue stream. By

“We serve a number of clients

washroom market by delivering

working with the building owner,

within the healthcare sector

unrivalled levels of sustainability,

Savortex can create an audience

and therefore understand

energy and operational resource

value of the estate based on the

the challenges they face. As a

savings. We are thrilled to be

users of the building, for example

result, we constantly work with

working with such a forward-

gender, age and occupation. The

them to find ways to save them

thinking company and are

company’s media buyers can

money and improve efficiencies.

confident that our range will

then use this information to set

Savortex is a dynamic and

provide significant savings and

and agree a cost per view rate

forward-thinking company and

efficiencies to businesses in the

that will be paid to the hospital

its EcoCurve range delivers the

healthcare sector across Ireland.”

or healthcare centre each time

perfect solution. We look forward

WWW.SAVORTEX.COM

PDSA ensures cleanliness with machine contract

AFTER a full competitive

healthcare cleaning, patient

procurement exercise, the Fulham

catering, portering and logistics,

AS a leading veterinary charity,

Road Collaborative (FRC) has

linen and laundry, reception, and

PDSA has been a lifeline for

awarded a new five year contract,

car parking. ISS was also successful

sick and injured pets since

worth over £100 million, to its

in its tender to provide commercial

1917. Every year, PDSA’s

existing provider, ISS Facility

retail services to the staff, visitors

dedicated teams at 48 pet

Services - Healthcare.

and patients at the Chelsea and

hospitals work to provide 2.7

Westminster and Harefield hospitals.

million veterinary treatments -

establishments along the Fulham

Syed Ahmed, CEO at Savortex,

be used for internal marketing or as

Major contract award across three NHS Foundation Trusts

The collaborative of NHS

to working with them.”

Chris Ash, managing director

including 440,000 preventative

Road in West London and their

of ISS Healthcare, said: “We

treatments. This helps over

associate hospitals include the

are delighted that the Fulham

430,000 pets and brings peace

Chelsea and Westminster NHS

Road Collaboration felt that ISS

of mind to 300,000 owners.

Foundation Trust, the Royal

continued to offer the best value

Marsden NHS Foundation Trust,

for money and service solutions to

ready to deal with everything

and the Royal Brompton and

its patients. The process allowed

from lifesaving surgeries to

Harefield NHS Foundation Trust.

us to showcase a number of

vaccinations and obesity

to ensure floors are kept

innovation, technology led service

clinics. Keeping the national

hygienically clean. Staff at the

made by the Collaborative, as it

solutions. I am particularly pleased

network of 48 pet hospitals

Gillingham hospital (pictured)

previously awarded ISS a similar

to see the opening of our inaugural

clean and safe for pets, clients

said: “Our Duplex cleaning

contract that ran from January

academy, an industry first training

and staff is therefore incredibly

machine is very easy to use

2012. The new contract will see ISS

facility that that will bring to life our

important.

and reliable. It helps us keep

extend its presence to include waste

new approach to technical and

Duplex Cleaning Machines is

management, whilst still providing

behavioral skills development.”

proud to supply PDSA. All its pet

all areas.”

a wide range of services including

WWW.UK.ISSWORLD.COM

hospitals use Duplex machines

WWW.DUPLEX-CLEANING.COM

This is the second soft FM award

22 JANUARY 2018

PDSA vets and nurses are

the hospital clean throughout

WWW.CLEANINGMAG.COM

CONTRACTS

C&M

Helping helicopter service control contamination risks Services include bio-containment

THE UK’s search and rescue

rigorous internal systems in place

contamination risks to the

service operated by Bristow Group

to effectively control these events.

helicopters and the equipment

cleaning, hazardous waste cleaning,

has commissioned an emergency

However, where we assess that

they carry due to injuries and

and crime scene cleaning, as well as

cleaning specialist to provide

we need further expert advice and

illnesses sustained by the people

a wider range of emergency cleaning

decontamination services for its

intervention, we have the added

they help. Where necessary,

services, including flood and fire

helicopters and bases. CleanSafe

assurance of being able to call on

we can deploy specialist bio-

damage cleaning.

Services teams are now available

CleanSafe Services.”

containment cleaning teams to

The search and rescue

CleanSafe Services managing

decontaminate the interiors of

helicopter service, operated by

urgent cleaning task the search

director, Steve Broughton, said:

aircraft and equipment, safely

Bristow, carried out 2595 civilian

and rescue service requires.

“We’re very pleased to be asked by

removing blood or other body

‘taskings’ in the year to the end of

Bristow to provide this emergency

fluids, so they are ready for the

March 2017, of which 59% were

advanced search and rescue

cleaning service. Our teams will

next emergency call.”

search and rescue operations. On

helicopters at 10 bases across the

be ready to provide support

CleanSafe Services provides

average, each of the 10 helicopter

UK on behalf of the Maritime and

for cleaning all structures and

a national reactive and planned

bases responded to seven taskings

Coastguard Agency. Iain Ritchie,

surfaces at each of the helicopter

service from four operational

per day. The busiest month was

Bristow’s search and rescue

bases, and the search and rescue

centres in London, Birmingham,

August 2016, with 372 taskings.

health, safety and environment

helicopters themselves. Aviation

Manchester, and Edinburgh.

WWW.CLEANSAFESERVICES.CO.UK

advisor, said having access to

sites present specific specialist

CleanSafe Service’s specialist

cleaning risks, such as the need

support will help the service

to store aircraft fuel, oils, and

to control operational risks:

hydraulic fluids, that need to

“The people we help can be

be managed in an effective and

seriously injured or very ill, which

timely way. Also, the vital work

presents a contamination risk if

carried out by the search and

not managed properly. We have

rescue teams creates potential

24 hours a day to respond to any

Bristow operates a fleet of

Global Floorcare Solutions T. +44 (0) 23 8070 6600 WWW.CLEANINGMAG.COM

www.truvox.com JANUARY 2018 23

C&M

CARPET & UPHOLSTERY CLEANING.

Why carpets need an interim plan Routine vacuuming and regular deep cleaning is crucial in carpet care. But fail to plan for interim cleaning and everyone will spot the difference, says Gordon McVean, international sales and marketing director at Truvox International.

THE old business adage that if you fail to

performed by a dedicated machine. They vary

Pump pressure, flow rate, vacuum power, and

plan, you’re planning to fail applies to floor

in size and sophistication, but will draw on two

recovery tank capacity vary accordingly across

care too. Without annual cleaning and

key functionalities - the ability to pump the

the range.

maintenance plans, facilities managers

shampoo solution under pressure, which may

would run the risk of a series of failures

be variable, and one or more vacuum motors to

a highly portable and compact ‘spotter’ may

- in the quality of service they provide to

suction away the used solution.

be sufficient to tackle isolated and sporadic

building users and the tenant or owner of the

Medium-sized and larger units have a wide

In some cases a responsive approach using

stains. Even in commercial outlets, such as

building, and a premature failure or at least

cleaning width determined by their brush

restaurants, hotels and catering facilities, where

deterioration of the flooring asset itself. Such

and vacuum ‘shoe’, and may be able to heat

stain removal will need to be more frequent,

plans should specify the schedule, method

the water before use. With more compact

there may be confined spaces off limits to

and standard for routine cleaning and regular

models, the operator uses a carpet wand

larger self-contained carpet extractors. In bigger

deep cleans too - at least annual or more

connected via a hose, to apply a cleaning

spaces with a heavy footfall, these machines

frequent in a highly trafficked space.

head to the carpet surface and vacuum.

with higher capacities come into their own,

All machines can be fitted with a similar

and provide a more economic interim cleaning

accessory tool for upholstery.

solution. The process is largely the same,

But the plan needs to account for the unplanned too, the random yet inevitable stains and spots from spills, soils tracked in on feet,

Carpet extractors come in a wide range of

whatever the size of the extractor, and relatively easy to apply.

and some from indeterminate sources. In some

sizes. The Hydromist range made by Truvox

settings this need for interim cleaning is greater

International extends from an entry-level 7-litre

than others. But in the case of carpets, the effect

capacity ‘box and wand’ machine to a self-

More than 75% of carpet soil is dry material

can be very unsightly, marring an otherwise

contained extractor with a 55-litre solution tank.

that needs to be removed before extraction

But first, thorough vacuuming is essential.

well-presented interior. Left untreated, such

cleaning. Removing all this residual dust and

spots and stains also make those deep cleans

debris clears the way for the shampoo to act on

more challenging and pressing.

the substances adhering to the carpet fibres,

So what is the optimum for the interim cleaning of carpets? It too varies with the

which have created the stains.

The operator sprays a low-foaming shampoo

area’s intensity of use and propensity for

diluted in water. This solution is sprayed at

staining, but certain ground rules apply from

pressure either directly by machine-mounted

hotel foyers to conference rooms, nursing

spray heads or via a hand-held wand. Cleaning

homes to office floors.

solution specially formulated for carpets and

The most effective way to remove embedded

upholstery breaks down and loosens oily and

dirt and stains, leaving carpets and upholstery

greasy soils sticking to the pile or fabric. This

fresh and clean, is by spray injection. It is fast

ensures that they can be suctioned away by a

and efficient, making it easier for cleaning

powerful vacuum.

teams to incorporate regular interim cleaning

A second pass of dry vacuuming completes

into the cleaning regime. The method involves

the process, reducing the drying time. As spray

spraying carpet shampoo into the pile and

extraction is a low-moisture process, a carpet

extracting the solution along with the soils

can be walked on after cleaning. For localised

released from the carpet. It’s a job best

24 JANUARY 2018

Continued on Page 26

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C&M

CARPET & UPHOLSTERY CLEANING

Continued from Page 24 stains, we recommend using a specialised prespotting solution. Where carpets are extremely dirty, they will benefit from a second pass or allowing the detergent 5-15 minutes to emulsify the dirt before vacuuming.

Top tips For best results, we advise operators to follow these tips: Q Move the machine or wand slowly over the carpet while spraying the solution.

N.Cap and its role in healthcare environments

Q Bear in mind that the rate of cleaning will depend upon the thickness of the carpet and the degree of dirt in the area being cleaned.

Q There is no need to apply downward pressure with the wand.

Q Working in overlapping strips helps ensure an even result.

Q Clean an area about 1m square before the second, vacuum-only pass.

Howard O’Brien, managing director of Traffik UK Ltd, explains why the N.Cap carpet cleaning system has been endorsed and recommended by some of Europe’s leading carpet manufacturers and how the system can help save costs, maintain the lifetime of carpeting, and help to protect carpets from bacterial infection, medical spillage and heavy footfall.

Q Do not make more than two cleaning passes.

Carpets may shrink if they are over-wet or not

IN the current economic climate budgets

from bacterial infection, heavy footfall and a

properly fixed down.

across the whole healthcare sector are

range of medical stains and damage requires

Q When using hot water to aid cleaning

under scrutiny - especially in nursing and

both specialist knowledge and, importantly,

performance, test a small area first to

care homes in both the private and public

the right equipment.

avoid the risk of colours fading and carpets

sector, where maximising room occupation

shrinking.

and the need for a comfortable, safe

provide a simple, straight forward solution

environment is crucial.

for your in-house teams to provide your

Q Foaming may occur if shampoo residue exists in the carpet being cleaned, or if incorrect

Carpets are a floorcovering ‘must’ for these

N.Cap is a carpet cleaning system that can

homes with a consistent cleaning result. Not

cleaning solution is used. Neutralise foam

types of establishments, giving bedrooms,

only does it set and adhere to the highest

with a proprietary de-foamer in the recovery

social areas and entrances a welcoming,

cleaning standards but is also endorsed and

tank.

homely feel and providing a comfortable

recommended by Europe’s leading carpet

environment. They are an expensive asset

manufacturers. It is a system that not only

periodically to check there is no excess foam

which needs to be and can be maintained

delivers a new standard of cleaning efficiency

in the recovery tank.

and cleaned effectively to ensure longevity

but one that is recognised as a leader in using

and appearance.

the most advanced technology available and

Q The machine should be switched off

Q With more powerful, top-of-the-range machines use only one vacuum unit for more

All carpet manufacturers produce products

delicate fabrics and upholstery.

that can be ‘cleaned’ using a wide range of

The process is straightforward and Hydromist

machines and chemicals as well as options

is capable of delivering results across a wide range of environments.

‘Crystal Dry’ encapsulation is the chemical

extractors are easy to use. Truvox hosts a

such as dry extraction or water based

technology used by the Oztek oscillating

series of videos on its website showing how to

systems. However, this presents its own

carpet cleaning system and the Trio Brush

make best use of these units and to maintain

set of problems because, with such a wide

carpet cleaning system - machines that

them. If you’re sceptical about the value of

range of machines and system options, it is

deliver carpet cleaning to a new and

interim carpet cleaning, or unsure about which

difficult to maintain a consistent standard of

unrivalled standard. Encapsulation is a

machine best suits your needs, ask for advice

cleanliness that ensures the look, condition

technology that has evolved over time and

and a demonstration.

and longevity of the carpet in line with the

is now starting to be recognised by the

manufacturer’s expectations.

industry as a real alternative to traditional

The benefits of spray extraction are self-evident in the appearance of carpets.

There are a number of contractors in the

methods. What the industry is soon to

Interim cleaning will help you maintain the

carpet cleaning industry delivering a very

discover is just how devastatingly effective

carpeting asset in tip-top condition - and

varied standard of work which doesn’t always

this technology is with the Oztek and Trio for

decent intervals between more expensive

leave the client happy with the appearance of

the restoration and maintenance of all types

and disruptive deep cleans. From aesthetic,

their carpet and which can often significantly

and brands of carpet.

practical and financial points of view, that

reduce the life expectancy. Added to this,

Both the Oztek and Trio systems use Crystal

makes for a sound plan.

in environmentally sensitive areas such as

Dry as the encapsulation chemical as it leaves

WWW.TRUVOX.XOM

nursing and care homes, protecting the carpet

no residue. It also uses Toucan ECA as the

26 JANUARY 2018

WWW.CLEANINGMAG.COM

CARPET & UPHOLSTERY CLEANING

C&M

systems and, when used in conjunction with the Toucan range of ECA water technology products, is also able to clean and disinfect carpets and hard floors - without the need for added chemicals - to a level that is certifiable - cleaning to a truly excellent standard.

The system brings together four advanced carpet cleaning systems under one, allencompassing brand - a collective of machinery and cleaning products that will deliver a high standard of cleaning consistently for contractors and in-house teams alike. N-Cap utilises the efficacy of both encapsulation carpet cleaning technology and ECA water systems to offer a comprehensive clean with either chemical or chemical free options - a proven system that

Before

After

carries the endorsement of Europe’s leading chemical free solution for clients who want to remove chemicals from their carpet cleaning

carpet manufacturers.

Using the combined elements of the N.Cap

reduce and eliminate odour issues providing bright, fresh rooms and a restored carpet.

process - delivered by the Oztek for cleaning

system means that Traffik can now reduce

We can clean and maintain carpets using

and by the Trio for disinfecting.

the need for and cost of replacing carpet

only ECA water and we can provide a service

which is currently replaced far too early -

or equipment for an in-house maintenance

and with leading carpet manufacturers have

carpets should last 15 to 20 years. We can, in

programme that will ensure the highest

proven how effective the Oztek system can

most cases, restore carpet you may believe

standards of cleanliness are always met.

be compared to traditional carpet cleaning

‘impossible’ to clean and provide solutions to

WWW.TRAFFIK.UK.COM

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JANUARY 2018 27

C&M

CARPET & UPHOLSTERY CLEANING.

Winning trio tackles toughest upholstery challenges

Silent vacuum targets new levels of efficiency DIVERSEY is launching the new Taski Aero tub vacuum cleaner range into the professional cleaning market. Combining patented ultrasilent, whisper technology with an advanced selection of features, the Aero aims to deliver a high standard of cleaning quality and operational efficiency.

The new range consists of four models which satisfy the rigorous requirements of frequent professional cleaning at any time, and in any environment.

The Aero 8 and the Aero 15 categories which have eight and 15 litre tank capacities respectively - both offer a mid-class and a performance model. The Taski Aero 8 and 15 mid-class models are compact and modular, robust and efficient, providing long life in regular use. They each have a 585W vacuum motor and power is delivered via an airflow system -

IT takes the right tools to clean upholstery

solvents, and corrosive chemicals. They are

including Taski’s patented whisper technology

well yet leave it as dry as possible. You need a

fully biodegradable, contain no VOCs, and are

- which together make the Aero quiet to operate

well-engineered upholstery cleaning process

effective in cold water to save energy.

at any time of the day or night, with a peak noise

that is guaranteed to deliver top-notch cleaning

Step three: The right tool - Upholstery Pro, a

rating of 66 decibels.

results on all types of upholstery. The chemists

hand tool that cleans faster and leaves fabrics

and technical experts at Legend Brands have

drier. Now you can effectively clean a wide

comprehensive solution to the professional user,

developed just such a process, using three

range of fabrics and soiling conditions with

developed from Taski’s 60 years of experience in

leading products.

just one tool. Featuring an easy-to-use flow

superior vacuum cleaner manufacturing,” said

Step one: Prespray - Chemspec Heavy

control and unique continuous flow design,

Marcel Muller, portfolio manager machines at

Duty Soil Lifter with Biosolv works well as an

the Upholstery Pro allows you to extract in

Diversey. “The whole design of the Aero is based

upholstery prespray, powering through heavy,

both directions and easily remove the heaviest

on daily best practice in cleaning and offers new

greasy soils and yet rinsing easily. HDSL’s mild

upholstery soils for the best clean possible, and

possibilities due to the intelligent technologies.

pH helps control the risk of bleeding and allows

the clear housing allows you to closely monitor

The new Taski Aero is a revolutionary premium

for its use on all fibres and fabrics - plus it’s

cleaning progress, solution flow and extraction

performer. Our patented whisper technology

Woolsafe certified.

rates. The Upholstery Pro is correctly angled

delivers ‘the power of a silent hurricane’ straight

and carefully balanced to reduce wrist, arm

into the hands of the customer, enabling the best

and Upholstery Cleaner is an acid-side product

and back fatigue, and the unit is equipped with

cleaning result at every occasion to create a new

for use on textiles that are at risk from bleeding

a trigger lock and the housing is constructed

standard for the professional cleaning market.”

when treated in alkaline conditions. Ideal for

of lightweight but extremely durable nylon

WWW.DIVERSEY.COM

use as a prespray or neutralising rinse, this

resins and other engineered plastics for long

product is surfactant-free for minimal foaming

service life. A trigger valve provides instant

and easy rinsing. One Earth Rug and Upholstery

shut-off when dry extraction is needed and

Cleaner is WoolSafe approved and Ecologo

saves solution too. A high vacuum flow provides

certified. Ideal for customers who prefer

for a much faster dry time, reducing the risk

green-certified products or for use in facilities

of problems associated with over-wetting,

with green initiatives, One Earth solutions are

including bleeding, nap damage, and more.

free from perfumes, odours, petroleum-based

WWW.LEGENDBRANDSEUROPE.COM

Step two: Detergent rinse - One Earth Rug

28 JANUARY 2018

“The new Taski tub vacuum offers a

WWW.CLEANINGMAG.COM

SPECIAL REPORT

C&M

people’s time - you have no margin for training

The rise and rise of an iconic cleaning brand

etc. and end up paying minimum wages, getting poor work from disgruntled staff and having unhappy clients.”

Dedicated health and safety training Cleaning requires two knowledge sets - how to perform the task and how to comply with the health and safety implications of chemicals and equipment.

LCCSS is one of the few middle sized cleaning contractors with a full time qualified health and safety training manager. Lorraine Larman is RoSPA trained and a BICSc assessor so the company, with its own training school, is almost

A look at LCC Support Services as it celebrates its 21st birthday.

totally self-sufficient in training. Training is a rolling programme starting with induction,

BOB Vincent is today one of the most respected

We have built partnerships with intermediaries

then on-the-job and training school learning,

and best known figures in the cleaning industry

like managing agents, property owners and

refresher courses and new skills training as

and his LCC Support Services (LCCSS) is a

many of the top FM contractors. We often

required for new client activities.

recognised brand for cleaning among FM

become their preferred cleaning supplier and

Lorraine Larman said: “Now that there is a

contractors and buyers of cleaning services.

we won a PFM Partners in Cleaning Award for

clear career path in cleaning, there is a greater

This month LCCSS celebrates 21 years of

our partnership with CBRE Global Workplace

need for training, refresher courses and skills

service. Looking back, what has been the secret

Solutions (CBREWS).”

upgrades. We are continuously reducing the

of its success?

The LCCSS/CBREWS partnership has grown

use of traditional chemicals and replacing them

since 2010. It involves 650 LCCSS colleagues

with natural substances and training our team

entrepreneurial skills and became a success

cleaning 180 locations involving 5,000,000 sq. ft.

to evolve with these changes.”

through pure grit and determination. Vincent

a day and 1,000,000 cleaning hours a year.

LCCSS was built from Bob Vincent’s

founded the company in 1997 - a man with

Partnerships with suppliers and clients have

Crystal ball gazing

ambition, a van, dusters and a vacuum cleaner

been one of the three core philosophies on

And the recipe for the future stability and growth

who set out to build the biggest and best

which the business has been built. The second is

of the business? Phil Smith said: “For the next

independent cleaning company in the UK. Today

selecting and training staff so they have a career

few years, which will be an uncertain period, I

the business has far exceeded all targets. Now

with fair wages, and the third is and having the

believe in more of the same. More partnerships

executive chairman of LCCSS, Bob Vincent has a

professional back up support needed in HR,

with suppliers, clients and intermediaries,

strong board of directors and an annual turnover

monitoring systems and good management.

more training, more support for the London

in excess of £24 million, with the business

Phil Smith, LCCSS sales and marketing

Living Wage, and keeping our eyes focused on

director, said: “We know that if we look after

delivering quality service. That has been and will

our staff well, listen to them, understand their

continue to be our strategy for the future.”

LCCSS’. There have been ‘ups and downs’

issues, provide their training requirements, and

WWW.LCCSS.CO.UK

including the loss of £8 million (at the time,

pay them realistically they will go the extra mile

45% of turnover) in sub-contracted work for

for our clients. We have one of the lowest staff

HSBC and Lloyds Bank when the FM contractor

churns in the business. This allows us to spend

lost its contracts.

less on recruitment and more on wages and

servicing clients across the whole of the UK. But it has not been an easy ride for ‘team

training. It’s not rocket science but it has proved

Partnerships are the future

to work for us over many years. At the end of

In the early days new business resulted from

each cleaning shift our main assets go home.

networking and recommendation. During the

Equipment is leased, people are our main asset

last decade it has been obtained from media

and we will never forget it.”

exposure and focusing on being the best at

The easiest way to obtain new customers

its core skill - cleaning. Bob Vincent said: “So

is to discount prices but, according to Smith,

many cleaning contractors try to be all things

that’s a fool’s game. “LCCSS was built believing

to all people and fail. From the early days we

that it’s not how much you pay for cleaning that

focused on cleaning and built partnerships with

matters, it’s what clients get for their money

key service providers such as Progress Window

that is important,” he said. “We call it output

Cleaners, CWS for washroom services and

specification. Discounting is one of the greatest

Pearroc for janitorial and consumable supplies.

fallacies. If you cut costs - your main one being

WWW.CLEANINGMAG.COM

From left: LCCSS directors Gerry Askew, Phil Smith and executive chairman, Bob Vincent.

JANUARY 2018 29

C&M

FLOORCARE

What’s ahead? The key trends driving the current and future development of professional floor cleaning Torben Lund Andersen, head of technology development and autonomy at Nilfisk, reports.

IT’S no easy task working in

operators can effortlessly transition

never-ending struggle to increase productivity

the commercial cleaning

between different floor types

while reducing costs. But autonomy, which

industry. As an owner, there

and address varying degrees of

elevates robotics from mechanical cleaning

is a need to secure the right

traffic and dirt patterns; improve

to independent operation, also addresses the

equipment, reduce costs, and

productivity by reducing dump

need to improve the level of clean.

exceed customer expectations.

and fill cycles as well as multiple

As an operator, there is a need to constantly improve productivity, enhance safety and protect the environment.

cleaning passes; and deliver more consistently clean floors.

Ensuring an operator has as many of these

By combining state-of-the-art optics with cutting edge navigation and operation software, an autonomous machine, as we know it today, provides the operator with the freedom to address

And today, more than ever, there is a need

technologies as possible on one machine

higher level cleaning tasks, such as break rooms,

to have a firm grasp on new technologies -

further heightens their ability to clean

windows and stairways that might otherwise

understanding what is available, recognising

effectively, productively and safely.

be overlooked. So by adding autonomous equipment as an ‘extra member of the cleaning

which technologies will best serve customers, and knowing how to use those technologies to

Autonomous equipment

crew’ it is not a question of man vs. machine but

their fullest potential.

As with many new technologies,

rather a man-machine collaboration – where

groundbreaking work was done in the

repetitive cleaning tasks can be carried out

historically been recognised for its innovation,

military that has laid the groundwork for

by autonomous machines in order to free up

today’s most desired and high performing

commercialising driverless cleaning machines.

resources for the operators. By restructuring how

cleaning equipment does, in fact, include

Take the mapping technology from the

the cleaning crew operates it is possible to harness

technological advancements that benefit

military, and add the increased capabilities for

the full potential of autonomous cleaning.

cleaning professionals, facility managers,

computing power in a smaller footprint made

employees, and building owners alike.

possible by smartphones, and combine those

Connected cleaning

Following are just a few of the technologies that

with lower cost optics and sensors, and you

Data drives business decisions in every sector

are positively disrupting the cleaning industry.

have the recipe for autonomous cleaning.

of the economy and leveraging data is now a

Without question, robotics offers the

business tool within the commercial cleaning

While the cleaning industry has not

Water and solution systems

potential to help owners overcome the

industry as well.

Continued on Page 32.

While neither disc nor orbital floor scrubbers are new to the cleaning industry, the systems that control and regulate water usage as well as the technologies that power the scrub deck itself continue to evolve to improve cleanliness, safety, sustainability, and operator productivity.

Using excess water when scrubbing is simply wasteful and presents a safety hazard. And using too much chemical is environmentally unsound. Having to make multiple passes and repeatedly stop to dump and fill a solution or recovery tank is time-consuming. But today’s more advanced scrubbing technologies allow the operator to automatically switch between chemical-free, water-only, or varying degrees of detergent use; change down pressure; change flow rates based on machine speed; and rotate an entire orbital scrub deck. As a result,

30 JANUARY 2018

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FLOORCARE

So in essence the first fleet management

plan cleaning routes; and to focus time, resources

systems which are currently available on the

and equipment on providing the appropriate level

measurement and transfer of data. Data

market are able to monitor machine usage

of clean.

measured today includes information about

and allow owners and operators to make

where a machine is currently located, who is

decisions based on facts. This will for many be

examples of ‘intelligent office buildings’

operating the machine, what a machine was

a significant first step towards optimising their

where data from the car park is connected

programmed to do, if a machine is operating

cleaning program and ultimately lower the total

to the number of plates prepared in the

optimally, how many minutes a machine

cost of clean.

canteen and where traffic patterns and data

Continued from Page 30.

Connected cleaning is the automatic

ran, and how much water and/or detergent a machine used.

However a significant development within fleet

Already now, we are seeing the first

is intelligently used to control the heating and

management is taking place and the intelligent

ventilation in the building. So by tapping into

The raw data has limited value for the

use of data is evolving radically. Now, not only

various data sources and combining this with

individual operator. However once analysed

can a machine communicate with an operator

machine data, operators and owners will be

the data can be used to document when and

or owner via computers, phones and tablets,

able to plan and predict the need

for how long the cleaning was carried out

but the building itself can. Infrared cameras and

for cleaning.

giving owners and operators the ability to

optical sensors placed in a room have the ability

better measure labor and validate cleaning

to relay information on traffic patterns and usage

consumers communicate, shop and wash, it

compliance. At the same time the data enables

rates. This kind of interconnectivity between a

has revolutionised how cleaning operators

operators to perform ‘predictive maintenance’.

building’s rooms, its cleaning staff, and its cleaning

and owners deliver the cleanest and safest

For instance by gathering data from the battery

equipment has the potential to dramatically

floors in the most productive way possible.

of the machine, operators are able to replace

influence operator productivity and cleaning

And as with consumer technology, the best is

or repair the battery before a failure occurs and

efficacy by arming operators with the knowledge

likely yet to come.

hereby avoid machine down-time.

necessary to be proactive rather than reactive; to

WWW.NILFISK.COM

Just as technology has revolutionised how

Robotic cleaning enhanced by new machine more efficient, reliable and cost-effective.”

DIVERSEY’S new Taski Swingobot 2000 is a

“This new Swingobot floor care machine

hands-free robotic floor care machine with

brings together the trusted cleaning standards

built-in sensors and innovative on-board

that customers have come to expect from our

autonomously via sonar, 2D LIDAR, touch shield

technologies. The new model ensures at least

Taski machines and the advanced intelligence

sensors and floor-detector sensors that work in

25% more productivity over the previous

of Intellibot robotics technology,” said Laurent

harmony with the robot’s computer software.

Swingobot 1650 machine model, enabling

Ryssen, global marketing machines leader at

The machine can avoid obstacles in its path

facilities to effectively and consistently clean

Diversey. “By continuing to evolve automated

and will intelligently stop as soon as any change

floors in less time.

floor care, we’re making cleaning safer and

in its environment is detected.

The Taski Swingobot 2000 machine operates

The machine is also equipped with a remote control and numerous intelligent Taski functions as standard, including: Q IntelliTrail, a fleet management system that allows managers to remotely access machine location, activity and critical service information.

Q Intelli-Trak, a solution for measuring site performance of the machine and for conducting software updates.

Q IntelliDose, a closed-pouch system that allows facilities to select the optimal amount of chemical for any task and floor type.

Q IntelliFlow solution flow technology, which delivers the proper amount of cleaning solution and water onto the floor according to the speed of the machine to reduce waste and ensure floors are always dry after cleaning.

WWW.TASKI.COM

32 JANUARY 2018

WWW.CLEANINGMAG.COM

To advertise please call 01737 855086

HYGIENE SUPPLIES

C&M PRODUCTS & SERVICES DIRECTORY PRESSURE WASHER CLEANING, HOT & COLD

FOR ALL YOUR CLEANING SOLUTIONS O Hot & Cold Pressure Washer Cleaning O Hard Surface Cleaning & Restoration O * UDÉ?WL 5HPRYDO O 6 WHDP &OHDQLQJ O & KHZLQJ *XP 5HPRYDO

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:H DUH 6DIH &RQWUDFWRU DSSURYHG RXU VWDÎ? DUH WUDLQHG DQG FHUWLČ´FDWHG WR ZRUN DW KHLJKW DQG DUH DEOH WR DFFHVV XS WR PHWUHV 7HO (PDLO (QTXLULHV#UHDFWLYH FR XN 3OHDVH YLVLW RXU ZHEVLWH IRU PRUH LQIRUPDWLRQ :HEVLWH ZZZ UHDFWLYH FR XN

Products & Services Directory To reach your potential customers advertise in C&M’s new Products and Services Directory. Contact us today to discuss your requirements: Michelle Andrews • 01737 855086 • michelleandrews@quartzltd.com

WWW.CLEANINGMAG.COM

JANUARY 2018 33

C&M

SPECIAL REPORT

Golden year marked by expansion Selden Research has been at the forefront of the manufacture and delivery of professional cleaning and hygiene chemicals for 50 years and is marking its golden anniversary in 2018 with an expansion of its factory in Buxton.

Q Conserving energy, preserving resources.

Q By being innovative, it strives to do better.

Q It likes to work in partnership with its clients.

Every aspect of production is guided by the eight-point plan with the ethos of sustainability running right through the company. There are 850 solar panels fitted to the roof to offset the energy use for manufacturing. The computer controlled warehouse monitors stock, ensuring there is no over production, and there is a huge storage facility on site for raw materials, reducing the number of deliveries required.

There is even a bio-reactor for reducing the volume of waste liquids that have to be SELDEN Research is building a new state of the

our laurels. We are constantly developing our

art warehouse, which will take its total pallet

products, quality testing every batch produced,

capacity to 9000, as it prepares to celebrate its

to make sure our products develop alongside

“Environmental protection remains a key

golden anniversary. There will also be a new

customer requirements. The end user is always

issue for everyone in the company, and

office building which will house a canteen for

at the focus of what we do. We start by asking the

our commitment to innovation and the

its 190 staff, a new laboratory, a sales office,

simple question: ’what are they actually trying

environment has been a key part of our

and a visitor centre. It’s a far cry from the firm’s

to achieve with the bottle of product?’ Are they

success in recent years - through innovation

humble beginnings in 1968, and the expansion

going to dilute it using a pelican pump, are they

in both our manufacturing techniques and

plans to mark its 50th anniversary illustrate just

going to pour it into a bucket and use it neat? Or

in our products themselves. We believe

how far it has come.

are they are going to spray it above eye level?

continuing to invest like this, even during

To help end users we have even developed and

the hard times, will pay dividends in terms of

to focus on innovation and its continued

written our own software for managing in use

demonstrating consistent brand values.”

growth over five decades is testament to its

product risk and training - CleanFM. It is a free

ability to meet the ever changing need of its

online facilities management system for use

commitment to sustainability can go a

clients. Selden consists of several brands and

with Selden, Jeyes Professional and Premiere

long way in an industry that is increasingly

has an increasing international distribution

Products branded products.”

becoming more eco-friendly. Big clients,

The ethos from the very beginning was

removed from site.

Mark Woodhead continued:

Having brand values that show a

building owners and local and central

network, with the firm recently adding Premiere Products to a roster that includes Dyma, Jeyes

Environmental awareness

government now look for sustainable working

Professional and Decosol.

Being located on the edge of the Peak District

practices at the procurement stage and so

gives the firm a unique environmental

Selden’s green credentials can help its clients’

of cleaning and hygiene chemicals each year for

awareness, and its proximity to the countryside

secure vital contracts.

use by professional industrial and commercial

serves as a reminder of the importance of being

cleaning companies in everything from factories

environmentally conscious and sustainable.

The company produces over 44 million litres

and offices to public sector buildings, schools, hospitals, and care homes.

To help keep its focus, Selden has established

Research and development One of the most important parts of the

an eight-point environmental statement which

company’s manufacturing process is research

sets out its commitment:

and development, and Selden prides itself on

said: “The heart of everything the company

Q It sets itself industry leading standards.

producing bespoke formulations for precise

does is geared towards the end user, and the

Q Selden minimises wastage, packaging and

customer needs, whilst maintaining cost

Selden’s sales director, Mark Woodhead,

painstaking research and development that goes

transportation.

effectiveness and reduced environmental

on in its well-equipped lab is to ensure cleaning

Q If it can be recycled, it will be recycled.

impact. The drive for better, safer cleaning

and FM professionals have the products they

Q Its chemicals policy exceeds regulatory

chemicals gives Selden an edge in the market,

need to do the job to the highest standards whilst remaining competitive and sustainable.

We don’t believe in standing still or resting on

34 JANUARY 2018

requirements.

Q It doesn’t expect other people to clean up after it.

as the whole process is one of continual innovation to keep pace with viruses and bacteria that are constantly evolving.

WWW.CLEANINGMAG.COM

SPECIAL REPORT

C&M

Selden's directors: David Woodhead (left), Mark Woodhead (centre) and Peter Woodhead.

and development, and Selden prides itself on producing bespoke formulations for precise customer needs, whilst maintaining cost effectiveness and reduced environmental impact. The drive for better, safer cleaning chemicals gives Selden an edge in the market, as the whole process is one of continual innovation to keep pace with viruses and bacteria that are constantly evolving.

But safer chemicals can bring many other advantages. The people on the front line, the cleaning operatives, are now safer than they’ve ever been due to the less harmful products they have to work with every day. Modern cleaning chemicals and methods have led to huge improvements in indoor air quality, meaning buildings can be cleaned during the day. This is hugely beneficial in schools, hospitals and care homes, for instance, as the risk of infections spreading can be minimised as they can be cleaned regularly during busy periods.

But deadly organisms and bacteria such as MRSA, C. diff, Norovirus, and CRE that have plagued hospitals in recent years could quite easily return, and so it is a constant battle to stay ahead of the game. That is why Selden is continually researching and developing new products to meet the ever changing need.

It is an ongoing challenge as it is essential the public is protected from bacteria and other micro-organisms, many of which lurk beyond the human eye. Cleaning operatives need the right training, and they need to know how to use the correct product in the right dose, to keep buildings and public spaces not only clean, but also properly sanitised.

The work done in Selden’s lab is just the start of getting the process right. The company then tests its products in its ‘wet laboratory’ in real-life situations. There is a barista machine, a commercial dishwasher, glasswasher, two laundry machines, and a bank of urinals. The whole ethos is geared to understanding how products are used every day, and by constantly testing and refining its processes it means customers get the very latest cutting edge products that are both effective and cost effective.

Mark Woodhead concluded: “Selden’s milestone 50th year will be marked by the expansion at its headquarters enabling it to remain at the cutting edge of the manufacture and delivery of professional cleaning and hygiene chemicals. That’s great news for FM managers in the catering, education, contract cleaning, and laundry sectors who are increasingly turning to Selden for their cleaning and hygiene needs.”

WWW.SELDEN.CO.UK

WWW.CLEANINGMAG.COM

JANUARY 2018 35

C&M

PRODUCT NEWS

IN the long gone days of the ladder and squeegee, window

Portage – de-mountable Reach & Wash

cleaning was a task that most cleaning contractors preferred to sub-contract rather than assume the inherent safety risks themselves. All that changed when the Reach & Wash system transformed the way windows are cleaned, removing the risk of falls from height. The attraction of working up to 65ft from the safety of the ground created the opportunity for many cleaning contractors to take control of window cleaning services

and retain more profit for their businesses.

For many, however, one major drawback has always been the need to dedicate a van full time for window cleaning duties. For safety reasons a vehicle-mounted Reach & Wash system has to be securely bolted to the vehicle chassis. Tanks containing sufficient purified water for a whole day of window cleaning are very heavy and must be properly secured if death or serious injuries are to be avoided. In fact, an incident was reported within the last month where a young window cleaner lost his life when, involved in a RTA, he was crushed by the water tank he apparently installed himself.

Ionic Systems has been approached many times by cleaning companies asking for a de-mountable Reach & Wash system for window cleaning so that users could retain flexibility in their vehicles for other duties. Developing a de-mountable system that can be quickly and simply installed and removed whilst also being compact for storage between uses was technically challenging. However, after studying Thatcham crash test data from its 2003 crash test programme, Ionic came up with the solution (patents pending). Launched in September this year, Ionic’s new Portage de-mountable Reach & Wash system is available in three capacity sizes - 400, 600 and 800 litres.

Whether you have a part time or full time window cleaning requirement, the demountable Portage system gives you the freedom to use your van for other business or recreational uses. Portage is available in a wide range of options, with or without water treatment. Prices start from just over £2000 +vat, and the tank comes with a 10 year anti perforation warranty.

For a free on-site demonstration please call 01793 871380 and ask for Patrick.

WWW.IONICSYSTEMS.COM

SPINACLEAN has introduced the next generation ‘Elite’ gutter cleaning poles.

According to the company, the clamped poles have the lightest weight to size ratio in the gutter cleaning market. Made from advanced carbon fibre material, the poles have improved rigidity, especially at 40ft from the ground. Joined together using a parallel joint and quick release clamp, the poles are 15% wider,

Spinaclean launches two new pole systems

yet 5% lighter - improving productivity.

Spinaclean is also launching what it claims to be the world’s first internal telescopic high-level cleaning pole. Made from light and durable carbon fibre, the allin-one pole can reach up to 18ft. Standing less than 5.5ft closed, the lightweight pole is easy to transport. Ideal for cleaning a range of internal environments, the universal pole is compatible with all major branded vacuum cleaners.

WWW.SPINACLEAN.COM

36 JANUARY 2018

WWW.CLEANINGMAG.COM

PRODUCT NEWS

C&M

CHRIS North, sales director of DBS Energy, explains why the battery technology powering your cleaning equipment is

Bringing the power

evolving.

The performance of your cleaning equipment is the platform on which the success of your operation is judged. However, for a truly effective job, these machines require uninterrupted operation. Fast charge options and the right battery mean that cleaning machines can now be in use for longer, work harder and, when it comes to recharging, recharge more efficiently.

When it comes to batteries, cleaning companies and equipment manufacturers need to make sure that they know what they’re buying. The key to buying the right battery - one that will deliver reliable power for the uninterrupted operation of your floor cleaning equipment - is to consider the size, charging capabilities and model.

There are many AGM (absorbent glass mat), gel and flooded technology batteries on the market but we’re finding that people are moving away from flooded technology, for good reasons.

Indeed, many places - such as Heathrow Airport - are stipulating AGM or gel batteries for their industrial equipment because of the health and safety considerations.

A conventional flooded unit needs to be maintained, topped up and, if the operator overfills, can get messy with spillages. With AGM or gel models, the operator is in total control of charging.

DBS Energy is one of the UK’s leading independent battery specialists. Its operations are backed by over 100 years of collective experience in the battery industry and we strongly recommend that everyone should be using sealed unit, maintenance-free batteries for higher, longer-lasting performance, and to meet all of the latest health and safety guidelines.

For more information on DBS Energy, our range of deep cycle batteries for cleaning and

EDITOR

Neil Nixon neilnixon@quartzltd.com 07957 71316 SALES MANAGER

Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER

Michelle Andrews michelleandrews@quartzltd.com 01737 855086 PRODUCTION MANAGER

Carol Baird carolbaird@quartzltd.com 01923 437619 MANAGING DIRECTOR

Steve Diprose CEO

Paul Michael PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES

Elizabeth Barford subscriptions@quartzltd.com 01737 855028

maintenance equipment, or how to choose the best battery for your cleaning equipment, visit: WWW.DBS.ENERGY

CLIENTS and cleaning contractors looking for innovative equipment and methods that deliver better results can now consult a new guide focused on ‘return

PUBLISHED BY

on innovation’. ‘Redefining

Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com

ROI’ is an interactive and expanding suite of costeffective cleaning options, ranging from washrooms to escalators, and matting to high-level cleaning.

“Innovation is an industry buzzword, so clients and contractors rightly have an eye out for the latest thing in

Annual Subscriptions 12 copies per year (10 print & 12 digital) UK: 1 yr £125; 2 yrs: £224 Rest of the world: 1 yr: £174; 2 yrs: £310

cleaning, but we can’t afford to lose sight of return on investment,” said James White, managing director of Denis Rawlins Ltd. “This

How to redefine your RoI through smarter innovation

interactive guide brings together a range of novel cleaning solutions chosen because they provide both consistently superior cleaning results and a fast payback on investment.

Innovation alone is not sufficient - there should be a proven business case.”

Please use this link to access the Redefining ROI guide: WWW.RAWLINS.CO.UK/DOWNLOAD-FACILITIES-

MANAGEMENT-CATALOGUE

WWW.CLEANINGMAG.COM

ISSN: 1473 723X © Quartz Business Media, 2018 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner.

Printed by Pensord Press Ltd, Cardiff, UK

JANUARY 2018 37

JOIN US AT THE MANCHESTER CLEANING SHOW The 2016 exhibition sold out with 70 exhibitors representing nearly all the major cleaning brands

THE MANCHESTER CLEANING SHOW WAS LAUNCHED IN 2016 AND CREATED A REAL BUZZ WITHIN THE INDUSTRY…

2,308 visitors attended with a combined purchasing power of over £218 million

ᔢ The exhibition sold out in the first year and 100% of exhibitors

Organised by

surveyed said they would exhibit again ᔢ Visitors attending were almost double expected targets – with 2,308 attendees over 2 days ᔢ Serious PR exposure including BBC Breakfast’s Steph McGovern presenting business news from the event throughout the morning, BBC North West TV reports, exhibitors interviewed on BBC Radio 5 Live and regional newspaper coverage throughout the North West.

WWW.CLEANINGSHOW.CO.UK/MANCHESTER

Official media partner

THE REGIONAL DEDICATED CLEANING & HYGIENE EVENT CONTACT US TO BOOK YOUR STAND

A10

A06

A11

Reserved

Networking Café

A12

BCC

4x3

6x3

G02

G01

G03

Signature Aromas

BICSc

Networking Seating

3x3

3x3

G09

3x6

3x3

G04

G10

RBL

Reserved

3x3

G08

UHUB

Vanessa Van Santen-Smith Sales Manager T: +44(0)1737 855041 E: vanessavss@quartzltd.com

A14

Reserved

6x3

G11

3x3

G07

G15

Insuraclean

Sure Chem

3x3

3x3

6x3

Conference Area

G12

GermXit

4x2

3x3 G13

G14

3x3

BioVation

3x3

4x4

A05 RPC

F01

F03

Floorbrite Cleaning Facilities Services

Spinaclean

3x7

A04

Michelle Andrews Business Development Manager T: +44 (0)1737 855086 E: michelleandrews@quartzltd.com

F09

F10

Kennedy Hygiene

Viper

F20

F21

F22 3x3

F07

F26

Blue Rock Systems

Nexon Group

3x6

6x3

3x6

6x6

F23

A20

Host Von Schrader

Arrow County

6x3

3x6

3x3

F25

3x3

4x3

F24 3x3

Anderson Electrical

Cleanlink Software

3x4

A22

4x3

Equipmart

NWC

E03

E01 Greyland

3x6

3x3

E05

E10

E20

E22

The Supplies House

Killis

Jangro

Cromwell Polythene

E25

E02 A02 Buckeye International

3x6

Bona Systems

3x3

3x6 7x3

E24

3x3

Arco

9x6

3x6

6x6

3x3

A24

4x3

A25 3x3

John Lane Business Development Manager, Europe T: +44 (0)1737 855016 E: johnlane@quartzltd.com

3x6

D01

D09

Karcher

British Bins Prochem

A01

6x3

6x3

D15

D14

D27

Decitex

Rotowash

Sebo

Denis Rawlins

3x3

3x3

C11

C20

Nilfisk

Skillweb

Dual Pumps

C27

C22

3x3

C26

B01

B10

B15

B21

Vaclensa

TC Cleaning

Reserved

Lifterz

A40

3x3

3x3

4x3

Lincoln Cleaning

3.5x3

B12

B18

3x3

B19 Reserved

UCTEM

6x9

3x6

A31

6x6

6x6

B11

3x4

A30

Morclean

Reserved

B23 Makita

3x3

A39 3x3

4x3

C24

B22

B20

OspreyDeep Clean

A28

HPC Healthline

3x3

Moerman

3x5

C23

3x3

C25

Goizper

3x3

4x6

Reserved

7x3

“

Craig McKay, Sales and Marketing Director, Kärcher UK

C21

3x3

3x3

Templa

6x6

3x5

A27 3x3

C10

C14

It’s been a fantastic show, attracting very high numbers of visitors to an excellent location.

3x3

3x3

Karcher

9x6

Atrium

D25

C01

Entrance

A26

D23 Bayersan

3x4

“

D22

D16 9x6

Astley Hire

D20

D10

3x3

3x3

3x3

A37

A36

3x3

4x6

6.5x6

A38

3x5

Reserved

3x3

3x3

A35

A34

Samulations

Telelog

3x3

Networking Café

3x3

Floorplan correct at time of print

DON’T MISS THE LARGEST UK CLEANING & HYGIENE EVENT THE

CLEANING SHOW 2019

PUT THE DATES IN YOUR DIARY NOW

@TheCleaningShow CleaningShow

19 –21 MARCH • EXCEL • LONDON

Reserve your stand now for the best rates and best location at the Cleaning Show 2019. This popular exhibition is the largest cleaning event in the UK and attracts many exhibitors and visitors from overseas. With over 10,000 professionals regularly registering to attend this biennial industry gathering, this is an opportunity to launch new products, meet a wide range of buyers face-to-face, build your prospect databases and generate media exposure.

WWW.CLEANINGSHOW.CO.UK

JUST ADD WATER

YOU CLEAN. WE’LL TAKE CARE OF EVERYTHING ELSE.

B 40 W WALK-BEHIND SCRUBBER DRIER

£76

per week

With JUST ADD WATER from Kärcher, floor cleaning couldn’t be more simple. For a fixed weekly cost, which includes all detergent and consumable parts plus planned service visits and a 3 year manufacturer’s warranty, JUST ADD WATER enables you to get the floor cleaner you need, not just the one you can afford – so you can focus on cleaning and we’ll take care of everything else.

Every customer is unique. That’s why Kärcher offers free site surveys and demonstrations of its award-winning cleaning solutions, to ensure you get exactly the right combination of machine, brushes and detergent to suit your needs.

To find out more about JUST ADD WATER from Kärcher visit www.karcher.co.uk/justaddwater and tell us about your cleaning challenges – we’d love to help.

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Prices exclude VAT, are valid until 31st December 2018 and subject to change. This is not an offer to provide finance or any other terms. Any offer to provide finance will be subject to credit approval by Siemens Financial Services Limited and subject to terms and conditions. Provision of finance is subject to Service, Administration, Facility and Annual Services Fees.

See online for full details, terms and conditions. E&OE.

www.karcher.co.uk/justaddwater

email: cleaning@karcher.co.uk