Cleaning & Maintenance - February 2019

FEBRUARY 2019

THE OFFICIAL PARTNER OF THE CLEANING SHOW

IN THIS ISSUE: Cleaning Show 2019: The Official Preview Preview of the Cleaning Show 2019 from the Official Media Partner.

Green Cleaning

In the spotlight: Equipment, consumables and techniques developed to lessen the environmental impact of commercial cleaning.

The Circular Economy

What does the circular economy mean to cleaning companies and facilities managers, on the front line of waste management every day?

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The Official Partner of the Cleaning Show

F E B R UA RY 2 0 1 9

PLUS: • Industry news • People • Contracts • Products

Cleaning Show 2019: The Official Preview.

Preview of the Cleaning Show 2019 from the Official Media Partner. >>> page 24

Green Cleaning.

The Circular Economy.

In the spotlight: Equipment, consumables and techniques developed to lessen the environmental impact of commercial cleaning.

What does the circular economy mean to cleaning companies and facilities managers, on the front line of waste management every day?

>>> page 41

>>> page 18

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EDITOR’S LETTER

C&M

International flavour to the Cleaning Show 2019 The Cleaning Show 2019 - taking place at London’s Excel on 19-21

cleaners from across the globe to try to take his crown at the

March – will have an international feel this year, greater than at

show. Sponsored by Unger, the Window Cleaning World Cup

any previous show. Since the move to London from its previous

will see window cleaners taking part as representatives of their

home at Birmingham’s NEC, the Cleaning Show has steadily

countries as well as representing themselves and their respective

increased the number of exhibitors and visitors coming from

companies. In addition to getting the chance to try to break

mainland Europe and beyond.

Terry’s world record of just 9.14 seconds set in 2009 (breaking his own previous best times recorded first in 1995 and then

This year sees a number of exhibitors attending from overseas –

again in 2005), the fastest window cleaner over the three days

several from Europe, but others from as far afield as China. Early

will win a cash prize of £1000. Female window cleaners are also

indications from pre-registered visitor data show a similar trend.

being encouraged to take part and will be able to battle it out for a separate World Cup title and another £1000 in cash. They

The show kicks off with a welcome and opening keynote

will also get the chance to try to break the woman’s Guinness

(Tuesday 19 March 2019 @ 11.00am in the Conference Theatre)

Window Cleaning World Record which stands at 16.28 seconds,

by Stephen Ashkin, the green cleaning guru, executive director

set by Britain’s Deborah Morris at the 2011 Cleaning Show.

of the USA’s Green Cleaning Network and founder of the Green Cleaning University. Stephen is an internationally recognised

So whatever your interest, and wherever your business is

speaker, author, consultant and advocate, and we’re delighted

based, the Cleaning Show 2019 promises to have something for

that he is making the trip from the States to share his knowledge

everyone. See you there!

and passion for green cleaning techniques. He has spent over 35 years working with leading consumer and commercial cleaning

Wishing you a happy, clean, tidy and healthy month ahead.

product manufacturers, distributors, service providers, building owners, governments, unions, and advocates and, in the US, he is fondly known as the ‘Father of Green Cleaning’.

A further international element is being introduced with the Window Cleaning World Cup. Terry ‘Turbo’ Burrows, officially

Neil Nixon, Editor

the world’s fastest window cleaner, is challenging window

Cleaning & Maintenance Magazine

@cleaningmag

WWW.CLEANINGMAG.COM

Cleaning&Maintenance

FEBRUARY 2019 5

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CONTENTS

C&M

41 Feature: Green Cleaning.

In the spotlight: Equipment, consumables and techniques developed to lessen the environmental impact of commercial cleaning.

FEBRUARY 2019

08

Industry News In the news this month… BICSc confirms HQ relocation for development of new training suite, Briggs Equipment acquires Hiremech Ltd, Techtex buys out competitors to strengthen market position.

17

People Personnel news and new appointments from across the cleaning and FM sectors.

18

Clear Impressions Sponsored feature from Grundon Waste Management.

22

Contracts We take a look at all the latest contracts awarded across the industry.

46

25 THE OFFICIAL CLEANING SHOW 2019 PREVIEW. A preview of the Cleaning Show 2019 from the event’s Official Media Partner.

New Products An overview of some of the new products available on the market this month.

05 Editor’s Comment

16 BICSc Comment

20 BCC Comment

Looking back at the past month in the cleaning sector.

A public inconvenience.

Why a change can be much better than a rest.

WWW.CLEANINGMAG.COM

21 Making a margin – a contractor’s blog Lee Andrews reports.

FEBRUARY 2019 7

C&M

INDUSTRY NEWS

BICSc confirms HQ relocation for development of new training suite EARLIER this year the British Institute of

Business Services as ‘the only place to start

Cleaning Science (BICSc) published an article –

your journey with BICSc accredited training’.

Neil Spencer-Cook, chief operating officer

‘Time to move on and up’ - announcing that its headquarters was being put up for sale, with

for BICSc and board member for BBS,

the intention of securing a larger premises.

said: “The redevelopment of our current

The Institute’s plans to move have now been

headquarters into a dedicated BBS training

finalised and approved by the BICSc Council

suite will allow for a significant improvement

with the purchase of number 4 Premier Court,

in the facilities and learning experience we

across from its current location in Moulton

offer to candidates. Not only will we be able

Park, Northampton.

to offer a higher volume of training, ensuring the consistency of our brand, but we will also

The move to number 4 will take place early in 2019 and will see the HQ team move

have a greater ability to expand our capacity

with minimal distribution for members and

going forward. We are at a time where BBS is

clients. The current BICSc HQ, which has been

delivering more training than ever before, and

the organisation’s home since 2003, will be

with no sense of this demand dropping this is

redeveloped into an enhanced training suite,

a great start to planning for the future.”

Denise Hanson, head of technical services for

dedicated to delivering BICSc accredited

BICSc, said: “We are looking forward to the coming

training in a central UK location.

year in our new home as well as continuing to do

The move comes as a result of a highly

what we do best - teaching you to clean - whether

successful year for BICSc which saw a strong technical team put in place, enabling the

launch of additional Cleanlogic workshops

it be our Licence to Practice, skills and assessor

organisation to deliver the majority of its

and courses, as well as other initiatives to

training or our all new Cleanlogic workshops and

training in-house. Cleanlogic also took off and

enhance customer service. These initiatives

courses. We are sure we will be welcoming many

membership numbers increases dramatically.

will be driven forward with the development

more individuals to our brand-new BBS Training

The Institute is now planning on investing

of a new BBS Training Suite, allowing the

Suite throughout 2019.”

further in the training it provides with the

organisation to focus on establishing BICS

WWW.BICS.ORG.UK

LOYA - who assesses how effective you are?

MANY readers of this publication will be

grading scheme. Birmingham-based We Clean

aware from attending the 2018 Loo of the Year

in 2015 and leading international FM provider

Awards event or reading the 2018 Loo of the

ABM demonstrated in 2017 that a cleaning or

Year Awards results brochure that there were

FM services company can achieve the ultimate

national and UK/Republic of Ireland winners

accolade by winning the overall Loo of the Year

from all market sectors. These included first

Awards trophy.”

time and single-entry entrants and providers

For 2019, the Loo of the Year Awards has

from small camping and caravan sites to town

introduced a new Diamond Award which will

councils and cafes to major national companies

join the existing silver, gold and platinum award

and large local authorities. Many small, national

grades as the highest and most prestigious

and international cleaning and FM companies

award available to washroom providers, their

enter each year and receive an independent

cleaners and maintainers. This award will supplement the platinum award and focus

assessment of their washroom provision and recognition for their high standards. These

from home’ toilet provision and recognition

on the highest standards of cleaning, special

opportunities continue in 2019.

of the standards achieved based on ‘the

facilities for babies, children and those who

washroom standard’ for the UK.

need Changing Places or Space to Change

Who assesses how clean and well maintained the premises that you own or those that

Mike Bone, LOYA managing director, said:

toilet facilities - the provision of clean and

you clean are? How do you benchmark your

“Companies and institutions throughout the

well-maintained washroom facilities to meet all

achievements against your competitors? Does

UK use their entries in the annual Loo of the

user’s needs.

your company and its cleaning staff receive

Year Awards as a proven, cost effective and

recognition for a job well done? Entry into

independent annual assessment of the standard

2019 Loo of the Year Awards. Winners will be

the annual Loo of the Year Awards is a way of

of their washroom provision management and

announced on Friday 6 December in Solihull.

receiving an independent assessment of ‘away

receive proper recognition through our annual

WWW.LOO.CO.UK

8 FEBRUARY 2019

Entries are now being received for the

WWW.CLEANINGMAG.COM

C&M

INDUSTRY NEWS

The Cleaning Show announces the first ever ‘Window Cleaning World Cup’ TERRY ‘Turbo’ Burrows, officially the world’s

Federation of Window Cleaners (FWC), the UK’s

fastest window cleaner for over 20 years, is

window cleaning trade body.

Andrew Lee, chairman of the FWC, said: “Both

challenging window cleaners from across the globe to try to take his crown at the UK’s

Terry and Deborah’s records have stood for a very

Cleaning Show in London in March.

long time and we felt it was time we highlighted to our fellow window cleaners around the

Staged at the Excel exhibition centre (1921 March 2019), the official Guinness World

break Terry’s world record of just 9.14 seconds

world that in March in London there’s a great

Record Challenge will also be part of a new

set in 2009 (breaking his own previous best

opportunity for someone to break the Guinness

international window cleaning competition,

times recorded first in 1995 and then again in

World Record. But we also wanted to add an

The Window Cleaning World Cup.

2005), the fastest window cleaner over the three

extra incentive to encourage the world’s very

days will win a cash prize of £1000.

best window cleaners to come over to London

The Window Cleaning World Cup, sponsored

and get involved, and so we have created the

by Unger, will see window cleaners from across

Female window cleaners are also being

the globe taking part as representatives of their

encouraged to take part and will be able to

first ever Window Cleaning World Cup. We hope

countries as well as representing themselves

battle it out for a separate World Cup title and

the combination of a potential Guinness World

and their respective companies. Participants will

another £1000 in cash. They will also get the

Record win, a £1000 prize, and the right to call

be tasked with cleaning three 114.3cm square

chance to try to break the woman’s Guinness

yourself the world’s quickest window cleaner

office windows set in a frame with a 300mm long

Window Cleaning World Record which stands at

on behalf of your country, will tempt more

squeegee and 9 litres of water in the fastest time.

16.28 seconds, set by Britain’s Deborah Morris at

international participants to make the trip.”

They must also remember to wipe the window

the 2011 Cleaning Show.

sill, and any smears will incur time penalties which are then added to their final time.

In addition to getting the chance to try to

Both the Guinness World Record

Anyone who is interested in taking part should visit:

Challenges, and the Window Cleaning World

WWW.CLEANINGSHOW.CO.UK/LONDON/

Cup competition, will be adjudicated by the

WINDOW-CLEANING-WORLD-CUP

Briggs Equipment acquires Hiremech Ltd AS part of its growth strategy, Briggs Equipment

the Briggs group, Hiremech can fulfil its full

objectives and providing a strong return on

has acquired Hiremech Ltd, enhancing its

potential going forward.

their investment, and this acquisition supports

coverage and strengthening its presence in

Peter Jones, group managing director of

that objective. We expect that Hiremech’s

London and the South East. The independent

Briggs Equipment, said: “We are delighted

existing customer base will benefit from

dealer based in North London will become

to be able to make this announcement and

greater flexibility in financing, a wider choice

a wholly owned subsidiary of Briggs and will

to welcome the team at Hiremech on-board.

of machines on long term rental and access

continue to trade under its own name with

Bringing together two businesses with a

to an extremely diverse range of equipment

all current operational contacts remaining in

breadth and depth of industry knowledge

from Briggs’ short term hire fleet. The culture

place. Hiremech Ltd will represent the Hyster

allows us to lay strong foundations to offer

and values of Hiremech are already strongly

and Utilev brands of fork lift trucks as well as

stronger support to our customers, improve

aligned with those of Briggs and Sammons,

having access to Hako and JLG equipment.

efficiencies, benefit from economies of scale,

demonstrated through their work with local

Briggs recognises that Hiremech has produced

and increase our market awareness and

communities and their focus on people and

consistent revenue and profit growth in recent

share for the future. We are committed to

safety. With the support and financial backing

years and believes that through being part of

meeting our owner Sammons Enterprises’ core

of the new parent companies, Hiremech will be better placed to optimise their positive impact on communities and charities within their area.”

Paul Green, managing director of Hiremech, added: “The acquisition of Hiremech by Briggs is great news for our loyal employees and customers. This will mean we can continue to strengthen our position in the local market through the support and benefits that come from being part of a national business. We look forward to representing a strong brand in Hyster, and an even broader portfolio of complementary products.”

Left to right; Gary Clements, Rod Smith, Paul Green, and Peter Jones.

10 FEBRUARY 2019

WWW.BRIGGSEQUIPMENT.CO.UK WWW.CLEANINGMAG.COM

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C&M

INDUSTRY NEWS

Techtex buys out competitors to strengthen market position MANCHESTER-BASED supplier of healthcare and industrial fabrics, Technical Textile Services Ltd, which trades as Techtex, has announced the acquisition of two competitors, Whitminster International Ltd and Klenzeen Ltd. The sum paid is undisclosed, but the newly-enlarged business enjoys a £20 million plus turnover, and takes the workforce to 90.

With two divisions supplying healthcare and industry, the company sources non-woven fabrics and manufactures a range of dry and wet wipe products including branded, private label and generic products.

The company operates from a modern, 70,000 sq ft manufacturing and warehouse facility at the Rhodes Business Park, Middleton, north

From left to right: Brian Whitney, David Beardsworth, Steve Oldfield, David Thompson, and Julian Ashworth.

The buy-out is the fourth by Techtex in the past

The acquisition funding was provided by

Manchester. The two acquired businesses share

decade. Sales director, David Beardsworth, said:

HSBC. Mark Boyle, HSBC UK’s relationship

the same directors and are based on a site in

“These acquisitions will further strengthen our

director for Greater Manchester, said:

Stafford, from where operations will continue.

offer to customers in healthcare and industry and

“Technical Textile Services has a strong

will enhance our offer to new markets, including

reputation in its industry and a clear growth

Beardsworth, finance director Steve Oldfield

significant overseas opportunities…Current

strategy. We’re proud to support the company

and operations director Brian Whitney - are

customers of all the companies now under

as it expands through this acquisition into new

joined by Whitminster and Klenzeen directors

Techtex should know that it is business as usual

markets; achieving sales growth, boosting its

Julian Ashworth, who becomes general

and, thanks to our combined resources, we are

manufacturing capacity and creating new jobs

manager, and David Thompson, who becomes

focused on an even keener approach to customer

in the area.”

sales manager.

service, technical expertise and product quality.”

WWW.TECHTEX.CO.UK

The founding partners - sales director David

New commercial laundry operation launched A new commercial cleaning operation -

returned to commercial laundries’ pool stock,

designed to help the laundry industry look after

to continue its useful economic life.

its linen for longer - has been officially launched following a successful two-year pilot.

Half a million pounds of investment has already been ploughed into Bradfordheadquartered Regenex since the journey

The average net cost saving - when compared

concrete marks - from a range of fabrics.

David Midgley said: “Unfortunately, the UK lags behind many of our European neighbours

to clients having to re-purchase each item - is

when it comes to waste hierarchy excellence

35%, but this figure has reached up to 80% for

for textiles - something that has to change.

chefs’ apparel.

Legislative pressures aside, consumers are

With a wealth of textiles knowledge, Regenex

starting to push back on this environmental

began in 2016. In that time the 25,000sqft

founders David Midgley, Paul Hamilton and

ineffectiveness - we only have to look at the

facility, with capacity to expand, handled 300

Matthew Whitehead know their cloth. So, they

recent Stacey Dooley programme on fast

tonnes of condemned linen and apparel from

set about devising a new cleaning method that

fashion to see that people are increasingly

the hospitality, healthcare and workwear

they believed could shift more complex stains

intolerant of damage to our planet. This cannot

sectors, that was otherwise destined to be

commercial laundry companies find hard to

continue. This isn’t to say that the industry has

ragged or landfilled. 74% has been restored and

remove - including self-tan, ink, mildew, and

sat back and done nothing. Continuous batch washing systems have made great headway in the reduction of energy usage, for example, but some extreme stains remain difficult to remove. We’ve been told that up to 50% of linen returned to hotels, for example, is still dirty. For many people, this renders items as nothing but ‘waste’, which we know is not the case. We believe therefore that the Regenex process can only complement the efforts of the continuous batch washers - enabling the UK to ‘love its linen for longer’.”

David Midgley (left) and Paul Hamilton.

12 FEBRUARY 2019

WWW.REGENEX.CO.UK WWW.CLEANINGMAG.COM

INDUSTRY NEWS

Genesis Biosciences appoints Admiral Cleaning Supplies as sole UK distributor GLOBAL microbial and anti-

quality approach to business and

microbial product developer,

desire to create differentiators

Genesis Biosciences, has appointed

in standards of hygiene and

Admiral Cleaning Supplies as

cleanliness.”

the sole UK distributor for its

Andy Bottrill, managing

professional probiotic cleaning

director of Admiral Cleaning

range, Evogen Professional.

Supplies, said: “At Admiral we

The partnership will see Admiral

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responsible cleaning solutions to

and as a responsible supplier in

the UK HoReCa (hotels, restaurants

the UK this is normally centred

and cafés) and soft FM and cleaning

around productivity, effectiveness

markets. The extensive Evogen

of product and environmental

Professional range, which has

credentials. The Evogen

been developed to ensure highly-

Professional range ticks the box in

efficacious long-term cleaning

all three areas. For many years now

performance every time, includes

we have seen numerous products

interior solutions such as general

launched to the UK market,

purpose Biocleaner, carpet and

however they have struggled

upholstery shampoo, odour

to cope in the commercial

neutraliser and kitchen-specific

environment. In Genesis

cleaning products, as well as an

Biosciences we see a company that

exterior collection featuring hard

has invested huge sums of money

surface cleaner.

in research and development and

Emma Saunders, general

C&M

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a manufacturer that controls the

manager at Genesis Biosciences,

entire process from fermentation

said: “The deal with Admiral opens

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an exciting new chapter in Genesis’

end products. This means that the

history. We have invested millions

quality and efficacy of the products

of pounds and thousands of man

are second to none and that,

hours researching, developing and

within the professional cleaning

validating the superior Evogen

environment, their performance

Professional range and are now

is not compromised. As the sole

in a position to make it easily

distributor in the UK we are so

available to the HoReCa and

excited to be working with Genesis

cleaning markets on a national

and look forward to speaking with

scale. We selected Admiral as our

our clients and prospective clients

UK distributor partner on the basis

in the coming months.”

of our closely aligned values, their

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FEBRUARY 2019 13

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C&M

INDUSTRY NEWS

Cleaning operative helps catch suspected shoplifter EAGLE-EYED street cleaner Sean Wright has

at the Sainsburys Local branch, confirmed that

helped police catch a suspected shoplifter

there had been a series of shoplifting incidents

in Birmingham on New Year’s Eve. Wright,

that morning, mainly involving the theft of

employed by Westside Business Improvement

confectionery. She said: “This was a fantastic

District (BID), had noticed a man parking a

reaction by Sean and we’re really grateful to

car and acting suspiciously on the corner of

him for helping police to catch the suspected

Granville Street and Broad Street just after

shoplifter. Hopefully people will realise that the

8.15am on Monday 31 December.

wardens and street cleaners in and around Broad

Minutes later, Sean Wright witnessed the

Sean Wright, said: “The man had changed

Street are always keeping their eyes open and this might help dissuade them from shoplifting.”

same man running out of Sainsburys Local

his clothes, but I recognised him straight away

supermarket at 10 Brindley Place carrying

and was able to alert the police who arrested

what was thought to have been boxes of

him. Most people only see you as a cleaner, but

really proud of Sean for being prepared to go

chocolates, chased by staff who suspected him

while I might be sweeping streets I also keep

above and beyond his job role in helping the

of shoplifting. The suspect disappeared, but

my eyes open and know what’s going on. I keep

police and members of the BID. It’s typical of the

Wright was able to tell shop staff and police

observant because I think it’s important that

team spirit we have here at Westside BID which

where the man’s car was parked, and when the

anyone who works for Westside BID is prepared

is to always think of our member businesses, and

same man returned to his car shortly afterwards

to protect the public and its members.”

to help them in any way we can.”

he was arrested on suspicion of shoplifting.

Cherie Whyte, customer and trading manager

Mike Olley, Westside BID manager, said: “We’re

WWW.WESTSIDEBID.CO.UK

Dirty office kitchens cause workplace rifts and disruption NEW research from the professional division

and overflowing bins are also leaving

of Miele has revealed that dirty office kitchens

many UK employees feeling disgusted with

are causing workplace rifts and disrupting

colleagues. Unsurprisingly, 75% of individuals

performance, with 9 out of 10 workers

feel their home kitchen is much cleaner than

surveyed wanting improved facilities. 44% of

their office facilities.

office workers also say that their colleagues’ dishwashing abilities are well below par.

The survey of 500 office workers found that

Workers are also more than happy to make their kitchen cleanliness dissatisfaction known.

76% would hang a sign in the kitchen while

organisations could face difficulties recruiting

41% would ‘out’ a colleague in front of other

new talent if they can’t provide high quality

employees, and 55% would report a culprit to

kitchen facilities, with 54% of respondents

management. This highlights the wider affect

admitting they would consider turning down a

that unclean kitchen facilities can have on

job if the kitchen was not up to scratch.

employee happiness and job satisfaction.

Unwashed dishes are the most common

Miele commissioned the independent survey

Sam Bailey, sales and marketing director of the Professional Division of Miele.

dishwasher range promises quick cycle times along with faster drying times, making them

kitchen bugbear, for 45% of respondents,

with Sapio Research as part of its new ProfiLine

highly suited to busy office kitchens.

while grimy work surfaces, dirty appliances

Dishwasher launch. The new commercial

WWW.MIELE.CO.UK/PROFESSIONAL

50th celebrations for Arrow Solutions ARROW Solutions is celebrating its 50th

and easier overall for the end user. There is

reusable tubs and refill packs to reduce plastic

birthday in style after securing substantial

also the green factor to consider. We supply

waste and large transportation costs, helping to

business from the aerospace industry for its

minimise our carbon footprint in the process.

new impregnated wipe products. The last

It reflects the world we live in. Our customers

12 months has seen a strong performance

want professional cleaning products that do the

thanks to its commitment to developing and

job, but are also friendly to the environment.

launching high performance cleaning solutions

There have been huge changes in customer

that are also kinder to the environment.

requirements over the past 50 years and two things we have done well is continued

Jonathan Lane, sales director at Arrow Solutions, said: “Manual cleaning typically requires the use of a cloth or dry wipe providing an already impregnated wipe is simple, more cost efficient, less hazardous, 14 FEBRUARY 2019

N J Joseph (Daze Trading), T M Rajesh (Bitec), Sheikh Ibrahim Al Dossary (Al Shaikh Group), Hussein Al Eyadah (Powerclean), Mufti Al Noaimi (Arrow Solutions - Saudi Arabia), and Ameer Sulthan (Yanama) – some of Arrow’s Middle Eastern partners.

to invest in being ahead of market demand through R&D and consistently improving our manufacturing facilities.”

WWW.ARROWCHEM.COM WWW.CLEANINGMAG.COM

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C&M

BICSc

A public inconvenience RECENTLY I had cause to use the

In one particular market town in

station and found there was no toilet paper in any

public toilets at Green Park

Essex, the town council closed the

cubicle and no one to replenish the toilet paper

Station in London. I was

only public toilets in the town

or refund their money. There is a coffee house I

somewhat aghast to find

that were located in the car park,

have visited where you have to ask for the key to

it now costs 50p to spend

as a cost saving exercise. There

the toilet which is kept behind the counter, and a

a penny. Having paid my

are now, to the best of my

colleague has visited another where the code for

entrance fee and negotiated

knowledge, no public toilets

the toilet door is printed on the receipt therefore

the turnstile, I was met

available at all. This is not

ensuring that people are not using their facilities

with facilities that were not

uncommon as local government

without first making a purchase.

acceptable. Not very clean, 80% of the cubicles

struggles to balance its budgets. However, it is

This problem starts at school where firstly it

unusable and blocked off, no hot water but

not acceptable as this is a human necessity not

is not a legal requirement for schools to provide

only cold water from the taps, and no means of

a nicety. I have also noticed that one of the new

toilets for pupils. However, it is a legal requirement

drying your hands at all!

banking organisations has a public toilet available.

for them to provide toilets for teachers as it is their

This is recognition of the requirement to have

place of work and, furthermore, there are still areas

train terminals the fee for using the facilities

facilities for customer and non-customer use. A

within the United Kingdom where children have to

provided is 30p. However, without naming them,

few years ago I had a 2.5 hour appointment with

ask for the key to unlock the toilets.

there are stations where there is no charge at all.

my bank (one of the big four) and when I enquired

This led me to recall that at some mainline

At many of the major train stations at peak

Public toilets are a social necessity. The lack

if there was a washroom available for customer

of provision ultimately affects public health. We

times there are frequently ladies queueing for

use, I was advised to go to the hotel across the

should all be grateful for the provision of public

the ladies toilets. This happens in some of our

road. This rather goes against Alfred Hitchcock’s

conveniences and be more vocal about their closure

major airports too where I have also seen men

advice: ‘the length of a film should be directly

otherwise we will be going backwards to pre-

queueing for the gents. This is also often seen in

related to the endurance of the human bladder’.

Victorian times.

shopping centres at the weekends where there

Even when public toilets are available they

For more information about our services visit:

are queues for the ladies. Some years ago, the

are often lacking in facilities and necessities. A

BICS.ORG.UK.

Americans had a campaign for ‘Potty Parity’.

colleague of mine went to the facilities in a bus

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PEOPLE

C&M

Hillbrush family appoints next generation of directors CHARLES and Andy Coward have been appointed

Philip Coward said: “After 44 years with

as joint managing directors of family-owned

Hillbrush and many of those as managing

Hillbrush, the specialist brush manufacturer,

director, the time is right for me to hand over

following the move of current MD Philip Coward to

to the next generation of our family. Youth

become chairman of the company.

is important in any organisation and both Charlie and Andy are well qualified to drive

Philip’s son Charles is currently commercial

Hillbrush forward. While we have our heritage

director of Hillbrush, overseeing sales and marketing operations, while his nephew, Andy, joined Hillbrush in 2016 as IT and finance director.

Hillbrush, which was established in Wiltshire

Charles and Andy Coward, the new joint managing directors of Hillbrush.

As part of its plans for continuous

in traditional brush-making we have developed some innovative new products in the last few years including specialist cleaning tools for high

in 1922, now manufactures more than 2000

product innovation, Hillbrush opened a new

risk hygiene food manufacturing. Developing

products, from traditional brooms through

manufacturing facility on the outskirts of Mere

new markets and opportunities such as these

to specialist cleaning tools for janitorial, food

in Wiltshire in 2017 which incorporates a visitor

will support our future expansion - these are

manufacturing and HORECA sectors, which are

centre, brush museum, restaurant, and shop.

exciting times for Hillbrush.”

distributed to more than 90 countries.

The company employs more than 100 people.

WWW.HILLBRUSH.COM

Head of public sector role at phs phs Group has created a new head of public

through its patented LifeCycle process and

sector role as it strives to put customers at the

cleaning up plastic from the oceans to saving

heart of its business. With 15 years of public sector

water and delivering cost efficiencies.

experience, Chris Brown has been appointed into

Prior to joining phs, Brown spent three years

the position and will lead the company’s drive to

at outsourcing company Capita Translating and

enhance its offering to the public sector and build

Interpreting where he was head of public sector,

stronger relationships with customers.

and nine years at LanguageLine Solutions, latterly

when it comes to sustainability, CSR and cost

as head of new business. He is experienced at

savings - and phs can help customers meet these

hygiene products and services, phs has 90,000

serving public sector customers and ensuring

objectives. It’s why phs stood out to me as an

customers across 300,000 locations nationwide,

services meet and exceed their requirements.

employer and it is time to spread this message to

Offering healthcare, washroom and floorcare

of which 20% are within the public sector. These

“The needs of the public sector are distinct

our customers.”

Paul Doble, CCO at phs Group, said: “We’re

range from local authorities and education

and it’s important that as a company these

to the NHS, police and fire services. These

are recognised and put first,” said Chris

refining the way we operate so that first and

contracts are serviced locally by phs employees

Brown. “We’re committed to understanding

foremost we are a customer-centric business

based across the UK.

our customers better and becoming a trusted

offering the gold standard in service. This

partner rather than just a service provider.

appointment is one of a series of new roles we

accounts and customers across the UK, manage

There’s so much phs does which is above and

are creating to consolidate phs as a business

the company’s framework partnerships, ensure

beyond such as converting hygiene waste into

and will bring a more focused, strategic drive to

compliance and drive new business. A key part

energy to power industry, recycling ghost fishing

our significant public sector offering. There has

of his role will be to continually improve the

nets into floor mats and helping our customers

been a lot of change in the business and we will

company’s service and raise awareness of its

save water through our innovative water saving

continue to evolve to ensure that we consistently

offering and commitment to doing more for

solutions. Almost every organisation either

deliver a better service for our customers.”

customers - from diverting waste from landfill

has legal obligations or aspirations to do more

WWW.PHS.CO.UK

Chris Brown will oversee all public sector

Monthind celebrates another year of growth MONTHIND has enjoyed another successful

investment in its people and processes

Monthind provides cleaning, window

year of business growth. Simon Biggs, partner

that we are always in a position to deliver a

cleaning, pest control, grounds maintenance

at Monthind Clean, said: “We have secured a

proven high-quality service, even in complex

and waste management services. Monthind

number of large contracts across a range of

environments. We recently secured a multi-

was also awarded via Wates Construction,

industry sectors, demonstrating our ability to

service line contract at the new state-of-the-

the construction firm responsible for

offer a variety of services to meet sometimes

art Quadram Institute (QI) medical facility

delivery of the QI, the contract to provide the

challenging requirements.

in Norfolk. As CBRE Asset Services’ chosen

post-build clean prior to its opening.

partner for cleaning and associated services,

WWW.MONTHINDCLEAN.CO.UK

“It is a testament to Monthind’s

WWW.CLEANINGMAG.COM

FEBRUARY 2019 17

C&M

SPONSORED FEATURE

Don’t let the circular economy drive you round in circles Towards the end of 2018, the Government published its Resources and Waste Strategy, setting out a blueprint with the goals of helping to minimise waste, promoting resource efficiency and moving towards a circular economy. So far, so good, but what does that mean to those of you who, as cleaning companies and facilities managers, are on the front line of waste management every day. Owen George, group development and innovation manager from Grundon Waste Management, explains how everyone has their role to play.

The Government’s 25 year Environment Plan pledged to leave the environment in a better condition for the next generation and its strategy plan is designed to help achieve that commitment. It wants to move away

18 FEBRUARY 2019

from the economic model of ‘take, make, use, throw’ and instead embrace the recovery and regeneration of products and materials whenever possible, effectively giving them a new lease of life.

Packaging is particularly under the spotlight, with the introduction of a tax on plastic packaging with less than 30% recycled plastic and an extended producer responsibility (EPR) for packaging, meaning producers pay the full costs of disposal for packaging they place on the market.

EPR will be reformed for items such as batteries and Waste, Electrical and Electronic Equipment; a new Chemicals Strategy will be considered to manage the sustainable disposal of chemicals; and there also plans to look at introducing waste schemes for textiles and bulky waste.

There will be a drive to increase recycling of mixed dry recyclables from homes and businesses, and food waste will also be under the spotlight as the strategy looks to reduce greenhouse gases from landfill by ensuring every WWW.CLEANINGMAG.COM

SPONSORED FEATURE

householder and ‘appropriate business’ has a weekly separate food waste collection, subject to consultation.

In its commitment to reducing food waste, plans include the publication of a new food surplus and waste hierarchy, and the appointment of a new food waste champion.

And so the list goes on...with the onus on everyone to play their part and make a difference. This is where facilities managers and cleaning companies can help by taking a proactive approach in suggesting new initiatives and ways to make changes.

At Grundon, as specialists in waste management, we consider ourselves to be experts, not just in the actual collection and disposal of waste, but also in the matter of compliance and embracing new ideas. For every suggestion and proposal in the strategy paper, we will work to find ways to both comply and make life easier for you and your customers.

Take, for instance, segregated food waste collections. This is something we have been providing to our customers with great success for some time. As well as the environmental benefits - food waste is sent to digestion for processing into green energy and valuable bio-fertilisers - it also saves money by taking heavy food waste out of general waste bins, so it achieves success on both counts.

We pride ourselves on being innovative too, and it is by getting to know our customers and the partners they work with, that we can come

up with solutions. As an example, in one new customer location, we were able to identify eight different waste streams, including coffee cups, cardboard, polythene, coat hangers, food, and mixed recycling. Segregation of different waste streams will always be important and we recommended the best bins and containers for the best locations to keep the systems as easy as possible for everyone involved.

We introduced the baling of coat hangers and polythene wrap, installed balers in the service yards, including for mixed recycling, general waste, cardboard, and food waste, and we worked closely with the cleaning team regarding the transfer of waste from the retailers to the service yards.

As a result, as well as being able to increase recycling, the customer now earns a rebate on materials sent for reprocessing, and their sustainability has gone up too.

C&M

We believe the best approach is to work in partnership with cleaning companies and facilities experts as they know their customers best and we know waste management best. In doing so, we can come up with ways to help improve segregation, standardise waste collection services, introduce different waste collections to earn monetary rebates, and demonstrate both financial savings and environmental benefits.

And with waste and the circular economy the hot topic of the moment, we can help you stay ahead of the competition by sharing new ideas and strategies that will really make a difference and make sure you shine with success.

Our door is always open and there will be some great opportunities to embrace future changes to boost the circular economy - so come and talk to us.

To speak to a Grundon expert about the waste management initiatives you can introduce to help your customers meet future waste requirements, please contact info@grundon.com or call 01753 686 777.

WWW.GRUNDON.COM

Owen will be taking to the stage at this year’s Cleaning Show as part of a panel debate entitled ‘How can recycling in the cleaning sector aid the circular economy?’ Let us know if you are going to the show and Owen and our team will be happy to meet you.

WWW.CLEANINGMAG.COM

FEBRUARY 2019 19

C&M

BCC COLUMN

Why a change can be much better than a rest Paul Thrupp, deputy chair of the British Cleaning Council, reports.

IT still seems like only yesterday, but

year absence. Some of the reasons Diversey has given with regards to returning

remarkably it’s been five years

to the show (and being a sponsor)

since the BCC announced it was

cleaning industry. We’ve even got sessions on sector-specific issues such as food hygiene, managing hospital waste and clean washrooms.

relocating The Cleaning Show

is that the London location has

from the Birmingham NEC to

generated both an increase in

If that wasn’t enough, we’ve given the

delegates and a higher calibre

annual Window Cleaning Challenge a bit

London’s Excel. And despite the fact that the decision was made

of visitor.

of a reboot as well, with the introduction

after extensive exhibitor and visitor

But crucially The Cleaning Show

of a new ‘World Cup for Window Cleaners’.

isn’t just about big names and global

surveys, in-depth discussions with

This will be in addition to the existing

industry partners and a major consultation

players, it’s also a platform for smaller and

cash prizes for the fastest window cleaner

with the BCC membership itself, there

more specialist operators. For example, in

of the day, and the Guinness World

was still an understandable degree of

March we’ll see Devon’s Demon Pressure

Record attempt, and we’ll be encouraging

nervousness around the move.

Washers and London’s StoreTech, a niche

international window cleaners to officially

At the time I also remember the then

footfall tracking and analyst service, both

represent their respective countries across

Council chair, Doug Cooke, talking about

debuting at the show. Regular exhibitors

all three competitions.

how the change of venue was designed to

are also increasingly investing more in

boost visitor and exhibitor numbers, with

their presence with companies like Jangro

planned - which will showcase all the

a particular emphasis on attracting more

going even bigger than they have before,

latest tech and innovations from across the

global brands and international delegates.

taking nearly twice the floor space they did

entire cleaning, FM and waste management

in 2017.

sectors - and you begin to realise that The

Fast-forward to February 2019 and we

Add in all the new demos we have

When we switched to London, we also

Cleaning Show is now firmly established as

Cleaning Show to be hosted in London

took the opportunity to revisit the seminar

one of the industry’s most important events

and Excel now seems like its natural home.

schedule and introduced more specialist

anywhere in the world.

Further, it is incredibly encouraging that

content and speakers addressing major

the BCC’s strategic decision to move to the

industry challenges. This year will be

think that would have been the case.

show in order to increase its international

no different, with very timely topics set

The British Cleaning Council represents over

appeal, and boost footfall, is paying

to be addressed including post-Brexit

20 organisations linked to the cleaning,

dividends as we approach the 2019 event.

recruitment, the impact of the living wage,

hygiene and waste management sectors. For

This has been borne out by the return

training and retention, waste management

more information visit:

of Diversey, the international cleaning and

and sustainability, and how behaviour

WWW.BRITISHCLEANINGCOUNCIL.ORG

hygiene technology business, after a 10-

change could lead to a greener and cleaner

TWITTER: @BRITISHCLEANING

are now rapidly approaching the third ever

If we’d stayed put in Birmingham, I don’t

The Professional Independent Registered Trade Association for

Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online store at: https://www.windowcleaning.org.uk/ Federation of Window Cleaners Tel: 0161 432 8754 / 0161 432 9280 Email: info@f-w-c.co.uk – Web: www.f-w-c.co.uk fwc_third horiz.indd 1

20 FEBRUARY 2019

08/10/2018 09:45

WWW.CLEANINGMAG.COM

MAKING A MARGIN - A CONTRACTOR’S BLOG

Co-operative working - a better alternative to TFM Lee Andrews, CEO of DOC Cleaning, reports.

THE last 12 months have seen two TFM heavyweights take an almighty battering in the media. The experiences of first Carillion, and then Interserve, have highlighted the fragility of large, low margin public sector service contracts, where individual services are often subcontracted, and where both subcontractors and end user clients can suffer distressing consequences when the contract is no longer financially sustainable.

Commentators are quick to pin the blame for such problems on the pressure of the public purse. But is it as simple as that? Are squeezed margins and poor service the result of underpricing or just poor management?

And more importantly for cleaning contractors, is the procurement of facilities contracts through single service providers a guaranteed route to solving such problems?

One point of view is that cleaning suffers, standards-wise, more than other services in a TFM contract because of its history as the poor relation of FM. The reason? Because a TFM contract is often managed by a ‘hard FM’ person such as an engineer, who is appointed to understand the hard FM delivery. The logic of this is sound, but the problem comes when it is assumed that because one service, for example M&E, is technically more complex, it is therefore of greater concern to the client than the less technically demanding cleaning.

By virtue of their own specialism and priorities, the overall contract manager may not understand the dynamics or importance of cleaning, resulting in a lack of focus and a temptation to let the axe fall disproportionately on cleaning when the pressure comes to cut budgets.

Thinking of it another way, cleaning misses out in a TFM contract because it has no-one to represent it, manage quality and take ownership for its success. Which is where the single

service provider comes into its own.

Not only do they understand how to deliver the service correctly, but if asked by the client to make savings, a good cleaning contractor who understands the building’s pressure points will trim the contract in a way that minimises the effect on standards.

What’s to be done? Well, a preferable alternative to managing several services through TFM is surely to harness the specialist skills of single service providers in a cooperative approach - a building managed by suppliers working in partnership under the guidance of the client’s own facilities manager. The simple fact is that most FM services are becoming more complex nowadays, meaning it is harder to keep pace with change - just think of the way security is currently having to adapt to the risk of terrorism. In these circumstances it is surely better to employ a team of experts using best practice in their fields, rather than a generalist provider, who may in any case just subcontract the work, further depressing margin. If the individual contractors are worth their salt, they will tailor the service to meet the client’s needs in a way that larger TFM contractors often cannot or will not do, and will be agile enough to negotiate a cost structure that safeguards their margin.

The fact is, TFM has its place in certain situations. If you’re a facilities manager running a portfolio of large buildings around the country, with multiple services to manage, you’ll not be looking to appoint dozens of cleaning, catering, security, and maintenance contractors to meet your needs. But for the single office buildings, universities, museums, schools, and shopping centres of this world, a managed portfolio of highly motivated single service providers surely offers the greater prospect of success.

WWW.DOCCLEANING.CO.UK

C&M

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02/01/2019 15:43

C&M

CONTRACTS

£4 million annual contract awarded by Scottish Fire and Rescue SODEXO has been awarded a £4 million a year

so will transfer their employment to Sodexo under

services, said: “We are absolutely committed to

soft services contract with Scottish Fire and

a transfer of undertakings.

providing the best value service for the people of

Rescue (SFRS). The four-year contract will see

Paul Anstey, CEO, defence and government

Scotland. This contract will enable us to do exactly

Sodexo deliver a range of services including

services, Sodexo UK and Ireland, said: “We are

that, ensuring a consistent level of service across

catering, cleaning, security, and waste services.

delighted to have been awarded this contract and

all SFRS properties and allowing us to concentrate

The agreement covers the full SFRS estate - 420

look forward to helping Scottish Fire and Rescue

on our core roles and responsibilities as we work

locations - including whole-time and retained

concentrate on their key priority of keeping their

to continue protecting Scotland’s communities

duty system fire stations, offices and support

communities safe. This new contract strengthens

from harm.”

locations, ensuring a consistent level of service

our position as a trusted partner in the delivery of

WWW.UK.SODEXO.COM

across Scotland.

FM services to the public sector and in particular

Sodexo will support the service to achieve its

in Scotland where we already hold a number of

transformation strategy by allowing its 8000-strong

prestigious government contracts including the

service personnel to focus on improving the safety

Scottish Parliament.”

and wellbeing of the communities they serve.

Under the new contract, any staff that chose to do

Sarah O’Donnell, Scottish Fire and Rescue Service’s director of financial and contractual

Two-year extension to recycling and waste management contract OXFORD Direct Services (ODS) has secured a

The Oxford Brookes University Environmental

university stakeholders informed. As a result, we

two-year extension, worth up to £400,000, to its

Services Team and ODS has implemented a wide

are constantly improving our recycling statistics

recycling and waste management contract with

range of initiatives to improve recycling rates.

and are in line to meet our ambitious targets.”

Oxford Brookes University. The contract extension

This year, ODS will transport almost 900 tonnes

Simon Howick, managing director of

comes after an initial three-year period where ODS

of waste for recycling and incineration. All waste

ODS, said: “The extension of this important

worked hand-in-hand with the university to raise

is processed for recycling or incineration within

commercial recycling and waste management

recycling rates from just under 58% to the current

the county and transport journeys have been

contract is testament to the hard work and

recycling rate of 71%. Oxford Brookes University

minimised by the provision of waste compactors

expertise of both the ODS team and the

has the ambitious goal of recycling 75% of its

on the university campus, with the resulting

environmental services team at Oxford Brookes

waste by 2020.

reduction in carbon footprint.

University. Together they have gone the extra

“I have worked with many different waste

mile to educate and innovate to reduce waste.

management companies but it is the added

Moving forward, ODS looks forward to helping

value elements of the services that ODS provides

the university achieve its 2020 recycling goals

that sets them apart,” said Michele Morley,

and to working together with other commercial

environmental specialist at Oxford Brookes

organisations in and around Oxford to help

University. “The educational programmes and

reduce their waste and deliver on their

support they provide, as well as the detailed levels

sustainability commitments.”

of reporting, all help to keep our students and my

WWW.OXFORDDIRECTSERVICES.CO.UK

Care home improves infection control and sustainability ELM House, a recently opened care home in

equipment provider and Miele partner, Liver

HW dryers that are powered just by hot water,

Skelmersdale, Lancashire, has taken a proactive

Laundry to conduct a site survey. They advised

minimising the home’s reliance on non-renewable

stance on infection control and the environment

Elm House’s managers that Miele offered the most

energy sources. Liver Laundry also installed two

using Miele laundry equipment installed by

suitable equipment for the home.

PW 5105 washing machines.

Liver Laundry.

Managers at the 34 bed care home have created

The owners decided that they wanted biomass

Colin Bell, co-owner at Elm House, said: “When

boilers in order to be more sustainable. Their

we first opened our doors we had countless things

strict procedures for cleaning and laundry activity

choice of tumble dryers had to reflect this,

to think about, but thanks to Miele hygiene doesn’t

in a bid to ensure that bed linen, towels, flannels,

and Liver Laundry installed two Miele PT 8333

need to be a concern. We’re a premium care home

and clothing are washed to the standards required

that offers a range of activities from physiotherapy

by the Department of Health’s Health Technical

to hairdressing. But delivering high quality care to

Memorandum 01-04 (HTM 01-04). Due to issues

residents is the top priority for us. This includes

such as incontinence, many items get heavily soiled

ensuring that everything in our environment,

resulting in demanding daily laundry activity.

particularly items used by residents, are kept

Following building work that converted Elm

thoroughly clean. The new Miele machines are

House from a children’s home to a care home

great at ensuring this.”

for the elderly, the owners engaged laundry

WWW.MIELE.CO.UK/PROFESSIONAL

22 FEBRUARY 2019

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The Official Show Preview Exhibition As Official Media Partner of the event, C&M showcases some of the exhibitors at the event See pages 30-40

Conference The Cleaning Show Conference includes expert-led sessions over the three days of the show Full details on page 28

Features This year The Cleaning Show is back with more content for visitors than ever before Find out more in this guide

THE

CLEANING SHOW 2019 19 –21 MARCH • EXCEL • LONDON

WHAT’S ON? The Cleaning Show, one of Europe’s largest trade events dedicated to commercial cleaning, is almost upon us and, as the Official Media Partner of the event, C&M offers a detailed preview. This will be followed by additional show information in the March ‘on-site’ issue.

The three-day event (19-21 March 2019) will once again feature suppliers, manufacturers, training organisations, and trade organisations who are all involved in the cleaning, facilities management and waste management sectors. And this year the event will be bigger and better than ever, with more content for visitors from all sectors of the cleaning industry.

Stan Atkins, chair of the British Cleaning Council which co-produces the Cleaning Show with Quartz Business Media, publisher of C&M, said: “The Cleaning Show is going from strength to strength and continues to grow. It is attracting new international exhibitors and also welcoming back several major brands which have been absent for some time. In addition, we are seeing more specialist suppliers and niche service providers signing-up. This reflects how the cleaning sector is increasingly embracing innovation and is offering a diverse range of solutions to meet the cleaning challenges of not only today, but also those of tomorrow.”

Sponsored by

THE CONFERENCE The Cleaning Show Conference is aimed at managers and business owners to address the big issues and opportunities in Business Management and HR (day 1), Estate and Facilities Management (day 2) and Managing Challenging Situations (day 3). There will also be two panel debates looking at the role of recycling in the circular economy and waste management in the cleaning sector.

Keynote speakers include Stephen Ashkin, the green cleaning guru, executive director of Green Cleaning Network and founder of the Green Cleaning University, Sebastian Bachelier from the Living Wage Foundation, Dr Terry Tudor, senior lecturer in waste management at Northampton University, and Keith Redway, emeritus fellow at the University of Westminster.

Presentations will also be given by Dominic Ponniah, chief executive of Cleanology, James Marston, learning and development manager at BICSc, and Syed Ahmed of Savortex (previous star of BBC’s The Apprentice).

All sessions are free to attend. Full programme on page 28.

26

Cleaning Show 2019 Official Preview February 2019

Sponsored by

THE WINDOW CLEANING WORLD CUP Terry ‘Turbo’ Burrows, officially the world’s fastest window cleaner, is challenging window cleaners from across the globe to try to take his crown at the show. The official Guinness World Record Challenge will also be part of a new international window cleaning competition, The Window Cleaning World Cup. The Window Cleaning World Cup, sponsored by Unger, will see window cleaners from across the globe taking part as representatives of their countries as well as representing themselves and their respective companies.

The fastest window cleaner over the three days will win a cash prize of £1000. Female window cleaners are also being encouraged to take part and will be able to battle it out for a separate World Cup title and another £1000 in cash.

They will also get the chance to try to break the woman’s Guinness Window Cleaning World Record. Register online now at www.cleaningshow.co.uk.

C L E A N I N G S H OW PR E V I E W

THE CLEANING SHOW CLINIC Another new addition is the Cleaning Show Clinic, a drop-in space featuring a wide range of experts and consultants, who will be on hand to present short sessions and give practical one-to-one advice on a number of different issues including health and safety, domestic cleaning, and window cleaning.

TIMETABLE: Tuesday 19 March The Health and Safety Clinic by HSE The Health and Safety Executive will be running a series of sessions advising visitors on the latest advice when

working at heights, using water-fed poles and avoiding accidents in the workplace.

Brush up on your knowledge of the latest regulations to protect your staff and business.

Wednesday 20 March Understanding your legal risks – mock court case trial with the CSSA The CSSA will be running a mock trial court case to demonstrate potential legal risks that could affect your business.

This is an interesting way to get a view into the legal world and find out how to future-proof your business.

Best practice Window Cleaning with the Federation of Window Cleaners The FWC will announce the winners of the 2019 FWC Awards and present the latest best practice advice for window cleaners. This session will follow the Window Cleaning World Cup and is a must-attend session for window cleaners.

Thursday 21 March Domestic Cleaning Alliance The Domestic Cleaning Alliance will be on-hand to advise about all matters relating to housework, homemanagement, and domestic cleaning.

Your preferred paper hygiene & wiping partner.

Come & join us on Stand E01

www.northwood.co.uk Cleaning Show 2019 Official Preview February 2019

27

THE

CLEANING SHOW 2019 19 –21 MARCH • EXCEL • LONDON

THE INNOVATION AWARDS Innovation will also be very high on the agenda, and once again in 2019 the Cleaning Show will be hosting the Innovation Awards. These are a series of prizes for the best products and services being exhibited at the show and will offer attendees the opportunity to see a number of new and innovative products which have not been seen before in the UK. An expert panel will be judging the most innovative products on Tuesday 19 March with the winners being announced that afternoon at 4.30pm.

THE GREEN ZONE With concerns about the environmental impact of cleaning products, chemicals and waste materials still high on the agenda, this area offers advice and solutions to those looking to reduce their environmental impact and offer a sustainable service offering to clients.

Exhibitors include: Summit Hygiene Ecocert Greenlife Decitex Kare Industrial Oxygen Powered StoreTech JoyPlus Centrego Morris & Co

THE WINDOW CLEANING & CARPET CLEANING VILLAGE Supported by the Federation of Window Cleaners, Window Cleaning Magazine and the National Carpet Cleaners Association.

This new feature of the Cleaning Show will offer window and carpet cleaners an opportunity to try out the latest products on offer, attend workshops and network with equipment providers – incorporating the Cleaning Show Clinic and the Window Cleaning World Cup.

Sponsored by

THE RESOURCE MANAGEMENT ZONE Resource Management will focus on resource effi ciency and waste management offering waste and recycling suppliers an opportunity to meet the UK’s leading contract cleaners, facilities managers, local authorities and a wide range of major businesses. This area within the exhibition provides a meeting area to have appointments with solution providers.

The conference sessions on Wednesday 20 March are also focused on waste management within facilities and estate management – including healthcare, hospitality and local authorities.

REGISTER NOW TO RECEIVE YOUR FREE PASS - WWW.CLEANINGSHOW.CO.UK 28

Cleaning Show 2019 Official Preview February 2019

GO GREEN GO BLU

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19 –21 MARCH • EXCEL • LONDON

CONFERENCE PROGRAMME T U ES DAY 19 M A RC H 2 019 B U S I N ES S M A N AG E M E NT & H R

W E D N ES DAY 2 0 M A RC H 2 019 FAC I L ITI ES & ES TATE M A N AG E M E NT

11.00 Welcome and Opening Keynote

11.00 Utilising circular economy principles to address challenges faced within the UK healthcare waste management sector

Stephen Ashkin, the green cleaning guru, executive director of Green Cleaning Network and founder of the Green Cleaning University

Steve Ashkin is an internationally recognised speaker, author, consultant and advocate. He has spent over 35 years working with leading consumer and commercial cleaning product manufacturers, distributors, service providers, building owners, governments, unions, and advocates. In the US, he is fondly thought of as the ‘Father of Green Cleaning’.

11.30 The Real Living Wage: pay, retention and productivity post-Brexit

Sebastian Bachelier, programme officer, Living Wage Foundation

12.00 Skills within your business – what does the future hold?

Dr Sally Messenger, head of education, BICSc

12.30 Recruitment post-Brexit - facing a new challenge

Keith Baker, CEO and founder of CERATA, the Cleaning Executive Recruitment and Training Agency

14.00 Fair pay matters

Dominic Ponniah, CEO and co-founder, Cleanology

14.30 Will IoT replace humans in the cleaning industry?

Syed Ahmed, founder and CEO of Savortex and star of BBC’s The Apprentice

Syed Ahmed is founder and CEO of Savortex. As the visionary and strategist behind the company’s innovative big data business model, Syed has formed strategic partnerships with world leading organsations such as Intel, CBRE and Wates, taking the company’s technology into international markets. Savortex has built the world’s first IoT-enabled messaging hand dryer to enhance the hand drying and facilities cleaning industry.

15.00 Transforming people practices for the modern workforce C-J Green, founder, Tovip Ltd

C-J Green is the founder of Tovip Ltd which provides modern leadership development to organisations to maximise their potential. As the previous chief executive of Servest in the UK, employing 26,000 colleagues, and having previously come from a background in HR as chief people officer, C-J has an innovative approach to growing and engaging talent.

15.30 Training is the cost-effective option to deliver contract success, but who pays?

James Marston, learning and development manager, BICSc

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Cleaning Show 2019 Official Preview February 2019

Dr Terry Tudor, associate professor of waste management, University of Northampton.

Dr Terry Tudor is an associate professor of waste management at the University of Northampton. He has undertaken research and consultancy in the field of healthcare waste management for over 15 years both in the UK and abroad. He is a member of the Chartered Institution of Wastes Management (CIWM)’ s Special Interest Group (SIG) on Healthcare Waste.

11.30 The impact of hand-drying options in healthcare environments Keith Redway, emeritus fellow in the Department of Biomedical Sciences, University of Westminster

Studies prove that the hand-drying system offered in washrooms should be carefully chosen, especially in healthcare environments such hospitals, clinics and care homes where hygiene is paramount. This presentation will compare the hygiene of different hand-drying systems, including electric dryers and towels.

12.00 Trimming the waste line: food waste in the hospitality sector Dean Pearce, business development manager, SWRnewstar

This presentation will lift the lid on the true cost of food waste across the hospitality sector, consider its impacts, causes and a variety of solutions. It will also address what Defra’s ‘Waste & Resource Strategy’ means for businesses.

12.30 Panel Debate: How can recycling in the cleaning sector aid the circular economy?

Moderator: Neil Nixon, editor of C&M and conference director for the Cleaning Show.

Panelists: Lorcan Mekitarian, sales director, RPC bpi recycled products; Åsa Degerman, global brand innovation manager, Essity; Owen George, group development and innovation manager, and John Brill, sales director, Nilfisk.

Åsa Degerman leads the circular innovation team at Tork, developing innovative circular business models and bringing them to market. She is currently launching Tork PaperCircle - an award-winning and unique service that recycles paper hand towels into new tissue products, significantly reducing carbon emissions and waste.

CPD points available for all attendees 14.00 Afternoon Keynote

Stephen Ashkin, the green cleaning guru, executive director of Green Cleaning Network and founder of the Green Cleaning University

14.30 Panel Debate: The bigger picture of cleaning and waste management

Moderator: Dennis Flower, editor, Premises and Facilities Management Magazine.

Panelists: Matt Coulson, CEO, Chiswick Park EnjoyWork; Sandrino Viera, Chiswick Park guest services manager, JPC; Mark Loubser, head of environmental services, Intu Retail Services, and Michael Foreman, managing director, Don’t Waste UK.

PFM Magazine has assembled a panel of four experts to explain how their partnerships have delivered the aspects previously described and been further enhanced with a number of additional benefits. Following initial presentations, the four panelists will discuss their achievements in more detail before answering questions from members of the audience to further enhance the value of this wide-ranging and informative debate, designed to encourage both clients and service providers to appreciate the wider benefits of true partnership working.

15.30 Upcycling the approach to office clearances Simon Moseley, Consultant, Mitie Waste Match

Simon Moseley is a consultant focusing on Mitie’s Waste Match operations. He was managing director responsible for Goldman Sachs’ Asia Pacific real estate portfolio and support services from 1999-2016, encompassing 50 facilities totaling two million square feet - from client offices to data centres.

TH U R S DAY 21 M A RC H 2 019 M A N AG I N G C H A L L E N G I N G S IT UATI O N S 11.00 Food poisoning – a modern epidemic

Pete Gowers, food hygiene expert, Gowers Associates

The presentation will include: background; statistics; causes - bacteria and viruses; why is it still a problem?; what is being done?; and how we can reduce the numbers?

60° Microfibre cleaning

Reduces strain

Ergonomic

No chemicals required

Washable

11.30 Technological advances in the detection of surface contamination

Dr Andrew Kemp, consultant, University of Lincoln

Dr Andrew Kemp holds a PhD in surface disinfection and decontamination. His specialist area of research is testing for bio burden, long term disinfection and decontamination.

He consults for BICSc, governments, private organisations, and companies.

12.00 Reputation management – preparing for the unexpected

Suzanne Howe, managing director, Suzanne Howe Communications (SHC), and Richard Bond, director of strategy, SKV Communications

Cleaning Show 2019 Official Preview February 2019

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THE

CLEANING SHOW 2019 19 –21 MARCH • EXCEL • LONDON

HIGH LEVEL GUTTER CLEARING Airpole will be launching its new high level gutter clearing system and roof cleaning system at the Cleaning Show this year.

The company will demonstrate the complete Airpole system, and features include: • It breaks through the 40 foot gutter vacuum barrier, capable of clearing gutters to heights in excess of 60 feet.

• Fully independent.

• ‘Tabglove’, offering a large 8 inch tablet to view gutters in full HD. • Cleans roof areas without the need to access the roof.

• Dry - no water required.

• Cleans fragile roofs without damage.

• Great add on for window and external cleaning contractors.

• Great standalone business opportunity.

• Fits into a very small van.

See Airpole on stand A17

SUSTAINABILITY SUSTAINABLE REFUSE SACKS TO TAKE CENTRE STAGE One of Europe’s leading manufacturers of refuse sacks, RPC bpi refuse, is once again bringing its environmental message and sustainable products to Cleaning Show. The company is helping to define the debate on the ever-more critical issues of sustainability, recycling and the circular economy. A visit to its stand is therefore a must for industry leaders and decision makers keen to learn about environmental stewardship and the newest technology, or to take on board the latest ideas on best practice in sustainability and recycling.

RPC bpi refuse supports the circular economy by turning plastic, otherwise destined for landfill, into second-life products. The company recycles more than 150,000 tonnes of plastic material each year, giving new life to polythene from commercial, industrial, packaging and agricultural sources. The best-selling, new-life product is the Green Sack range of 100% recycled refuse sacks, which offers tough and ‘green’ UKmanufactured refuse sacks for the retail, janitorial, food service and local authority markets.

32

Lorcan Mekitarian, sales director, RPC bpi refuse, said: “Sustainability is more than a product, it is an attitude, an ethos, and a level of service. RPC bpi refuse is an exemplar on best practice and environmental stewardship. A host of ISOs and certifications such as accreditation from the Cleaning & Hygiene Suppliers Association (CHSA) proves RPC bpi refuse products perform in the workplace as well as they protect the wider environment. Meanwhile professional service is a premium pedestal on which RPC bpi refuse stands proud, promising tailored products and on-time delivery every time.”

See RPC bpi Refuse on stand G31

Cleaning Show 2019 Official Preview February 2019

SELF-CONTAINED STEAM CLEANING This year, Morclean will be demonstrating its latest innovation, the ThermaSteam trailer mounted steam cleaning machine. The ThermaSteam is a heavy duty cleaning system built to remove graffiti and chewing gum without the use of harmful solvents or chemicals. The machine will also remove paint, oil, grease, wax coatings and bitumen, as well as withstand hard work and regular use.

Recommended for use on surfaces such as brick, stone, concrete, tile, and terracotta, the ThermaSteam is

suitable for building restoration, food production, hygiene control, councils, hospitals, factories, and transport and vehicle depots.

The self-contained machine is a versatile and high-performance unit, is easy to use with a user-friendly control panel, easy loading and improved manoeuvrability. It also helps users see a reduction in time and labour costs compared to some other traditional methods of cleaning.

See Morclean on stand A15

C L E A N I N G S H OW PR E V I E W

LIGHTWEIGHT BACKPACK VACUUM CLEANER LAUNCHED Pacvac’s new backpack vacuum cleaner offers an advanced batterypowered design delivering manoeuvrability, efficiency and productivity. One of the lightest backpack machines on the market, it is also supplied with four battery packs, two for operation and two as spares to keep you cleaning for longer.

Key features include: ultra-lightweight design, HEPA-rated hypercone filter, up to 1h 30m operating time (combined total - four batteries included), charging time - 1h 45m (two batteries simultaneously),

premium airflow, ergonomic harness, low noise, and a two year warranty.

See Pacvac on stand G30

FLOOR POLISHING USING ONLY WATER Crawshaws will be exhibiting the Bonastre fl oor polishing system at the Cleaning Show.

Eco-friendly and needing no chemicals, the Bonastre system is a simple process which can achieve a mirror like fi nish using only water, and can restore marble without the risk of damaging the stone.

The system can be used with fl oor machines, and it increases the shine with each step from matt to a high gloss.

It can be used on marble, travertine, terrazzo, limestone or polished concrete.

See Crawshaws on stand J13

Cleaning Show 2019 Official Preview February 2019

33

SUSTAINBILITY GREEN FOCUS FROM ECOTECH Environment is the focus for EcoTech at this year’s show with the launch of plasticfree, 100% compostable cleaning cloths and impregnated wipes. The new Envirowipe is being produced from 100% natural fibres which will fully compost in controlled conditions. In addition, all the packaging around the product, including the bag, is 100% compostable. The Envirowipe

can be used wet for cleaning or dry for polishing. It is also suitable as a barista cloth for coffee steam machines and has been independently heat tested to 250 degrees.

Using the same development technology, a 100% natural baby wipe and hand/surface disinfectant wipe are being showcased. Both of these products are also 100% natural and plastic free.

See EcoTech on stand C01

DIVERSITY FROM DIVERSEY Diversey will be demonstrating a number of innovations at the show. Its Internet of Clean platform offers new ways to support interactive remote monitoring of laundry equipment, floor care machines and dishwashers. It also enables expert advice to be provided direct to end users on a range of devices to enhance their understanding and productivity, with new improved analytics.

Diversey has also recently introduced UV-C capabilities into its infection prevention portfolio. New Moonbeam3 for rooms and equipment and SKY7Xi for portable devices provide adjunct disinfection against a wide range of pathogens on frequently-touched, hard-to-clean surfaces.

Finally, Taski aero backpack vacuums offer performance, lightness and user comfort as well as three in one functionality - back pack vacuum, tub vacuum and blower. The lithium battery model is suitable for areas where agility and freedom of movement is essential.

See Diversey on stand C37

WARM WELCOME FROM BICSc The British Institute of Cleaning Science (BICSc) is exhibiting with its largest stand ever at the Cleaning Show.

Team BICSc will be on hand to discuss membership and training, promoting the message ‘Creating a career in cleaning’.

Among other things, the team will be talking about several new developments coming in 2019 including an ‘Accredited Trainer’ course, an app for

assessors and a new BICSc Standards Manual to replace ‘Best Value, Standards and Productivity Rates’ manual.

Think you know best practice when it comes to the storage of cleaning equipment and materials? The stand will also feature a mock-up of a ‘good’ cleaning cupboard where visitors can see industry best practice.

See BICSc on stand B15

REGISTER NOW TO RECEIVE YOUR FREE PASS - WWW.CLEANINGSHOW.CO.UK 34

Cleaning Show 2019 Official Preview February 2019

DON’T MISS THE UK’S LARGEST TRADE EVENT FOR CLEANING & HYGIENE

E EATUR

NEW F

Sign up now to take part in the Window Cleaning World Cup & Guinness World Record Challenge

In 2019, we are launching a new World Cup for Window Cleaners and are encouraging competitors from around the world to rise to the challenge for the chance to win the first ever Window Cleaning World Cup and a prize of £1,000. The event will be professionally judged by Guinness World Record qualified adjudicators in the hope that Terry Burrows’ existing 10-year record can be broken. To enter your interest online now at cleaningshow.co.uk/world-cup

Sponsored by

REGISTER NOW for your free pass to attend the Cleaning Show 2019 at ExCeL London

WWW.CLEANINGSHOW.CO.UK @TheCleaningShow

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Organised by

Official Media Partner

In association with

Co-located with

BUSINESS MEDIA

Cleaning Show 2019 Official Preview February 2019

35

GREATER EFFICIENCIES WITH DATA MANAGEMENT As well as demonstrating the scope of its contract management system, Templa will be showcasing a number of features including its new employee portal, standard time and attendance integration and supplier e-trading interface. Employee portal is a twoway communication system between company and staff that allows staff to view payslips and P60s, see a noticeboard with both company-wide

and individually targeted notices, view key company documentation, submit and receive authorisation for holiday requests, view their holiday calendar, and view personal data with a facility to request amendments. Standard time and attendance integration links TemplaCMS with the full range of onsite T&A hardware technologies, from biometric and one-time-password devices, through to a mobile app

A BREATH OF FRESH AIR Available in four fragrances, MyFresh from P-Wave is designed for use in toilet cubicles, on a washroom mirror or even on a desk. MyFresh contains a 100% plastic recyclable dry fragrance refill, eliminating the issue of sticky/wet

residue on floors or surrounding areas. Each MyFresh unit includes charcoal filters which filter incoming air for a fresher experience and keep the interior of the high power fan unit free from dust and debris. The unit features FreshFan technology - a high velocity fan which transports the fragrance around small spaces.

MyFresh can also be used to work in harmony with other fragranced products from the P-Wave range.

See P-Wave on stand I08

or SIM and client phones. Supplier e-trading offers EDI (electronic data interface) between a contractor’s and a janitorial supplier’s purchase order and sales invoicing systems - removing the need for extensive manual intervention in the key stages of order raising, approval, order capture, contractor invoicing and client recharging.

See Templa on stand A23

ARROW ON TARGET Arrow County Supplies has a host of new brand and product launches prepared for this year’s show, including an update to its Andarta portfolio, showcasing the ‘spinning SlipStop’ and its latest innovation, RiserShine.

Described as the cleaning operative’s specialist tool to maintain escalator risers quickly

and effectively, RiserShine helps to clean and maintain escalator risers quickly and effectively.

RiserShine is made with strong but lightweight aluminium and composite material and is simple to use by a single operative.

See Arrow County Supplies on stand B21

REGISTER NOW TO RECEIVE YOUR FREE PASS - WWW.CLEANINGSHOW.CO.UK 36

Cleaning Show 2019 Official Preview February 2019

ADVERTISEMENT FEATURE

C&M

Is Softwashing the next big thing in exterior Cleaning & Maintenance?

If you haven’t heard, Softwashing is heralded the next big thing to follow Reach & Wash™ in the world of window cleaning.

SOFTWASHING is big in America where it began and enthusiasm for its use is growing fast here in the UK, but what is Softwashing? In simple terms its low pressure (hence Soft Washing) exterior cleaning to remove algae and dirt from render, cladding and other façade surfaces using Bleach and Sodium Hypochlorite. That’s right, Bleach and Sodium Hypochlorite that is diluted and sprayed onto the affected elevations from the ground or onto roof tops to kill moss from ladders. After a few minutes the mixture is rinsed away using low pressure water to reveal a bleached clean, algae free finish. Some effort is made to capture run off but it’s inevitable that some of the hundreds of litres used finds its way to ground and water courses, but that’s okay, its biodegradable. During sprayed application the

Thermion™ is an

mixture atomises and

environmentally friendly pure-

can be carried in the

water based Softwashing system that

wind, operators are encouraged to wear

kills algae, moss and even weeds without currently the means to that

bleach, Sodium Hypochlorite and in the case

eye protection and

end is not a comfortable fit

of weeds, Glyphosate. Thermion™ is available

breathing masks. The

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as a standalone product or can be added as an

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can be overpowering

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but that’s covered by

be many who agree. If you are

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meet you at the Cleaning Show where we shall be unveiling an exciting new product.

Discover Thermion™ at the Cleaning show stand Number A01 just inside the entrance to the show.

smell of bleach. Detergents can also be added to the ‘blend’ as required to combat oily residues and tree sap etc. If you’re interested to see exactly how its done then there are plenty of Softwashing video’s on Youtube, so take a look.

By now you may be thinking, ‘this is crazy I can’t even use bleach to clean toilets’ but remember there’s more fresh air outside to soak it up right! And besides we’re leaving the EU next month, so we won’t have to abide by all those silly environmental rules anyway.

At the end of the last century (1997) Ionic Systems introduced the Reach & Wash™

19 Launch March 2019 th

At The Cleaning Show Stand A01 #thermion

system, making window cleaning safer, quicker and eliminating detergent. Safety and the environment are two things we hold dear and that is why Ionic Systems have not jumped on the Softwashing bandwagon, that is until now.

Softwashing results are impressive, however

WWW.CLEANINGMAG.COM

ionicsystems.com/thermion

Stand A01

FEBRUARY 2019 37

THE

CLEANING SHOW 2019 19 –21 MARCH • EXCEL • LONDON

THE TOOLS TO CLEAN THE WORLD’S MOST ICONIC STRUCTURES Kärcher has a wealth of experience helping businesses worldwide to achieve outstanding cleaning results every day. From hospitals to factories, supermarkets to spas, the London Eye to Mount Rushmore, Kärcher has been

trusted to clean them all. Its range of machines, accessories and detergents includes: pressure washers, wet and dry vacuum cleaners, spray extraction cleaners, sweepers, scrubber driers, and municipal vehicles. With innovation at

the heart of everything it does, Kärcher has the solution for practically any cleaning task, generating time, effort, resource, and productivity savings for customers and their businesses.

See Kärcher on stand D01/D05

POWERING INNOVATION Established for over 100 years, Makita continues to raise standards regarding safety and performance throughout its range. It challenges its R&D engineers to design

38

and deliver innovative products pushing boundaries and adopting new technologies to meet the needs of an ever-changing market. At this year’s Cleaning Show it will be exhibiting some of these new products including the DVC260Z back pack vacuum cleaner, DRC200Z robotic vacuum cleaner and the DCL180Z hand-held cleaners utilising its 18v li-ion battery platform. These products complement its range of vacuum cleaners and dust extraction units.

See Makita on stand H15

Cleaning Show 2019 Official Preview February 2019

NEXT STOP, DISTRIBUTOR EXCELLENCE Jangro is the largest network of independent janitorial distributors in the UK and Ireland. Its national accounts team will be on its stand to discuss the transition process when you choose Jangro, the reliability of Jangro’s national service, product ranges,

centralised fixed pricing, health and safety compliance, and added value such as its Learning Management Solution, budget control software and product usage guides.

See Jangro on stand G01

C L E A N I N G S H OW PR E V I E W

MINI SEATSAN RAISES WASHROOM HYGIENE STANDARDS

THE CLEAN OUTDOORS WITH GUM BUSTERS OspreyDeepclean is a leading supplier of dry steam for cleaning and sanitation.

The GB1 will be taking centre stage at the show - this battery powered unit for gum removal is the first of its kind in the world and already an innovation award winner. Cordless, simple to use and quiet, the GB1 busts gum for up to six hours a day. Also on show will be the company’s SteamCare machines.

For more challenging applications the SteamForce range proves itself to be adaptable across multiple sectors. From the entry level SF Compact and SF Eco and the versatile SF3 to the compact SF6 and the heavy duty SF10 and SF20, there is a model to suit most applications.

See OspreyDeepclean on stand C30

WASHROOM RANGE EXTENDED Northwood Hygiene Products returns to the Cleaning Show with its new systems range, North Shore, alongside its luxury pure pulp range, Whisper. The company will be launching three new products at the show, as well

as presenting the ultra-hygienic dispenser brand, Leonardo, and - for the first time - its premium non woven wipers - Optimum ProWipers.

See Northwood Hygiene Products on stand E01

The Mini Seatsan from Kennedy Hygiene is a compact sanitising foam dispenser, particularly suitable for high traffic hospitality washroom areas, large offices and other business environments. Robust, service friendly and hygienic, the Mini Seatsan is available as a 300ml toilet seat sanitising foam.

The foam uses 30% less consumable than a comparable fluid sanitiser

and is effective against bacteria found on toilet seats. The unit’s errorproof refill loading system makes for easy service, and comes in white for easy inclusion in any washroom scheme.

See Kennedy Hygiene on stand C20

50 YEARS OF INNOVATION With 50 years’ experience serving the commercial cleaning industry Vaclensa understands the demands placed on its customers to deliver cost-effective products with outstanding cleaning performance, productivity and minimal downtime and it help thousands of customers achieve this every day.

Vaclensa provides customers with innovative cleaning machines and service solutions and is an

experienced pioneer of product, service and technological innovations within the industry.

Now part of the IPC group, Vaclensa is also a nationwide service provider with a network of 60+ service engineers and technicians who specialise in delivering onsite service to customers operating large fleets of cleaning machines at multiple locations in the UK. See Vaclensa on stand F05

REGISTER NOW TO RECEIVE YOUR FREE PASS - WWW.CLEANINGSHOW.CO.UK Cleaning Show 2019 Official Preview February 2019

39

THE

CLEANING SHOW 2019 19 –21 MARCH • EXCEL • LONDON

SPONSORS The Organisers of the Cleaning Show would like to thank the following companies for sponsoring the event MAYFLOWER

Stand C15

DIVERSEY

Stand C37

UNGER

The Conference and Registration

The VIP Area

The Window Cleaning Competition

Mayfl ower Washroom Solutions is a market leader in the fi eld of Washroom Hygiene and Consumable provision, with over 15 years’ experience of service delivery on a national basis. Our 4 defi ned Divisions off er our clients the complete solution to managed services, from a single source.

Diversey off ers cleaning, sanitation and maintenance products, systems and services that effi ciently integrate chemicals, machines and sustainability programmes. With 94 years of expertise and knowledge, Diversey develops cleaning technologies, providing a tailored, customer-centric approach that empowers sustainable solutions.

Unger has been delivering innovative solutions for cleaning and maintenance since 1964. Today Unger’s range includes a wide choice of traditional window cleaning tools and pure water cleaning systems, designed for safe and effi cient cleaning of external glass, building facades, solar panels, signage and more at heights of up to 20m.

MIRIUS

GRUNDON

C&M

Stand F14

Stand D11

Stand I01

Visitor and Delegate Bags

Resource Management Zone

Official Media Partner

Mirius is the new name for Coventry Chemicals. Operating since 1963, the company has been a leader in the manufacture and supply of cleaning liquids, powders and tablet to suit all professional, retail and healthcare cleaning and hygiene requirements.

Grundon is a leading supplier of integrated waste management and environmental solutions, working in partnership with customers to help minimise the financial and environmental impact of their waste. The company provides a total waste management service for the reduction, reuse, recycling, recovery and disposal of waste.

Cleaning & Maintenance remains the essential read for everyone involved in the cleaning and support services sector. Published by Quartz Business Media – the company that brings you the Cleaning Show – it is published 12 times per year in both printed and electronic variants. Visit the stand to pick up a copy of the latest issue.

DOWNLOAD THE OFFICIAL CLEANING SHOW 2019 APP We’re excited to announce that the Cleaning Show has a free, official app which you can download from the app store. Simply search for Whova in the app store, download the app onto your smartphone and find the Cleaning Show 2019. This will enable you to keep up-to-date with the latest information and network with other attendees.

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Stand J11

Cleaning Show 2019 Official Preview February 2019

GREEN CLEANING

C&M

Time to talk about sustainability While some new year’s resolutions may already be a distant memory, sustainability is a change that all businesses need to consider in 2019. More than ever before, customers and their janitorial staff are becoming more aware of products and cleaning tools that reduce plastic waste, have a less harmful impact on the environment and, most importantly, on their own health. Alastair Scott, sales director at Robert Scott, discusses some of his company’s latest innovations and leading products that utilise nearly 100 years of cleaning know-how, for those looking to implement a more sustainable cleaning regime this year.

Pro-mist flat mop system

Toucan Eco III

A new favourite among the clean team at

Over the last 12 months we have a seen a

Robert Scott, this innovative microfibre flat

significant increase in customers that have

mop kit combines a new Pro-mist spray

transformed cleaning regimes by switching

handle and microfibre pads for effective,

to the Toucan Eco system. The system uses

rapid response cleaning without the need for

electrochemical activation (ECA) technology

excessive amounts of waste water or chemical

- the most effective disinfectant and

agents. The Pro-mist features a removable

cleaning alternative to synthetic chemicals

bottle and spray trigger, which delivers a fine

on the market. It has only two components

mist of solution directly to the cleaning surface,

- water and table salt (sodium chloride).

helping to clean and dry floors quickly. The

Together they create a strong, naturally-

mop’s break-frame has a built-in release system

Alastair Scott, sales director at Robert Scott

occurring disinfectant, cleaner and sanitiser that’s safe, non-allergenic, environmentally-

to avoid user contact with the soiled mop.

friendly, and low cost.

It is available with nano silver antimicrobial

The handle helps to clean hard to reach surfaces

microfibre mop pads, designed to prevent

and users can also remove the quickball head for

bacterial growth and washable at ambient

targeted hand-held cleaning, making it one of the

designed for small facilities with a worktop

temperatures of 30 to 40 degrees to save

most versatile products for areas with multiple

activation unit, 1 litre container and spray bottle

energy and allow for multiple use. It can also

surface heights and materials.

so it’s ideal for independent retailers, cafés and

be supplied with disposable Mi-mop microfibre

The washable microfibre pads provide a

The latest development, Toucan Eco III, is

restaurants that don’t have the requirements for a larger unit.

pads, which are ideal in hygiene-critical areas

quick and effective method of removal of 99.9%

such as restaurants or retail units where there’s

of harmful bacteria and can be used with clean

no access to laundry facilities.

water only to effectively clean away dirt, dust

sustainable cleaning. Not only does it reduce

and microorganisms, without the need for

the use of traditional cleaning chemicals

harsh chemicals.

while providing a cost-effective and more

Duop Reach cleaning tool

Toucan Eco really is the future of

Duop Reach is a versatile, extendable cleaning

environmentally sustainable cleaning

tool which features a unique, ergonomic ball

alternative, it also reduces plastic waste

and socket joint, making cleaning strain-free for

produced by chemical containers and

users. It comprises the Duop Reach extendable

packaging with no harmful side effects for

handle, removable quickball pad holder,

your workforce.

microfibre pads and cloths, and a spray bottle.

WWW.ROBERT-SCOTT.CO.UK

WWW.CLEANINGMAG.COM

FEBRUARY 2019 41

C&M

GREEN CLEANING

Steam – the ‘greenest’ alternative to traditional cleaning?

Thomas Stuecken, chairman of OspreyDeepclean, reports.

THERE is a certain expectation on companies

it leaves surfaces sanitised and deep cleaned.

today to not only have environmentally

Dry steam is not limited to where it can be used

friendly products and services but to be kinder

and it can (and does) clean virtually anything.

to the environment through their policies

Nothing else is required - no need for non-

and procedures too. The terms ‘green’ or

eco-friendly chemicals nor labour intensive

‘sustainable’ are meant to refer to products

cleaning methods. Dirt, grime and bacteria are

and services that are not harmful to the

simply removed using an integrated vacuum

environment but, with a little help from some

or a microfibre cloth, leaving no scope for any

savvy marketers and a need for every product

antimicrobial resistance either.

to have a competitive advantage, product

The green credentials of dry steam don’t

to re-write the cleaning rules and completely change the current state of the market. There

labelling is not always indicative that a product

end there. The ongoing quest for innovative

is the potential that cleaners will no longer

is truly green. As with anything though, there

technology to achieve even better results saw

have to work antisocial hours nor for their work

is always an exception to the rule and for the

the introduction of the world’s first battery

to be ‘seen and not heard’, and without the

cleaning industry that exception is dry steam.

powered dry steam unit - the GB1. Part of the

need for heavy, cumbersome machines with

It’s one of the very few cleaning tools that can

GumBusters range, the GB1 busts gum one

trailing cables. Daytime cleaning could actually

truly shout from the roof tops of its green status!

deposit at a time and costs as little as £2.50

become a mainstream approach. Simplistic

Dry steam keeps things simple. Cold, clean

per hour to operate including consumables.

controls, cordless and virtually silent, battery

tap water is superheated to approximately

The GB1 operates for up to six hours on a

powered steam units could be coming to a

180°C and with minimal effort by the operator

single battery charge and its silent operation

workplace near you.

means it can be used in populated areas with

Discarded gum and graffiti are probably

minimal disruption. The technology has been

always going to be an anti-social issue yet we

so successful that the company has already

can be confident that - with the evolution of

introduced a smaller version of the battery

innovative technology such as the GB1 - we can

technology - the GB Compact.

keep instilling the positive ‘see it clean, keep it

Cordless, battery technology for removing

clean’ mantra to minimise any negative impacts

chewing gum could be just the tip of the iceberg

on our world.

for the cleaning industry. It has the potential

WWW.OSPREYDC.COM

How to make your paperless office a reality Rick Stoor, MD of Templa, explains how to create a paperless office, and save you a great deal of time and frustration into the bargain.

IN the low margin, admin-heavy world that is

that because admin also happens out in the

no requirement to print. Well there’s no need

contract cleaning, eliminating paper-based

field, any paperless solution you implement will

to imagine. It’s all very much within reach for

administration can give you a real competitive

also streamline that part of your business too.

cleaning/FM contractors.

edge. Not just by saving on paper purchase,

Just imagine a scenario where key

although that obviously plays a small part, but

procedures such as new contract set-up, staff

Key steps to a paperless office

by reducing the overall amount of time spent

onboarding, timesheets, staff communication,

The key steps in developing a paperless office

on administration and the resource that goes

ordering of materials or consumables, quality

are: data and document creation; data and

with it - filing cabinets, office space and your

auditing, helpdesk, client billing, and supplier

document storage; document sharing;

admin headcount itself. It goes without saying

payment are all managed electronically, with

42 FEBRUARY 2019

Continued on Page 44.

WWW.CLEANINGMAG.COM

Products & Services Directory

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We offer a cloud based scalable and flexible management solution for the cleaning, security and facilities management industries.

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Products & Services directory To reach your potential customers advertise in C&M’s new Products and Services Directory.

Contact us today to discuss your requirements: Contact: Michelle Andrews on Tel: 01737 855086 • Email: michelleandrews@quartzltd.com

C&M

GREEN CLEANING

Continued from Page 42.

Management and Workflow, two modules that integrate dynamically across the entire contract management system.

Document Management allows your staff to link their existing documents, filed in the company’s network, to the major records and transactions within the contract management

Rick Stoor, MD of Templa

system. For example, RAMS or health and safety

with the Advanced Forms module allows staff to

documents could be linked to the TemplaCMS

use ‘intelligent’ electronic forms, user-defined

client site record, whilst application forms and

to your company’s own requirements, to create

scanned ‘right to work’ documents could be

and amend records. For example, your field

linked to the TemplaCMS employee record.

managers can complete a new starter form on

To add further seamless integration, emails

their mobile device whilst on site with a new

can be filed away automatically using drag ‘n’

employee, scanning in a photo and right to

document management (updating); and the

drop from an Outlook folder and then stored

work documents, before synchronising the form

processing of data for transactions. Investing in

against the relevant TemplaCMS record or

to your office or cloud-based server, where the

an electronic system that covers all these steps

transaction. Using MS Word templates, staff

form will be received and worked on by HR and

is your objective.

can also generate outbound letters and emails,

payroll staff before finally being ‘accepted’ and

individually or part of a volume mail-merge

populating the central database.

“Hang on a minute,” I hear you say, “I’ve already gone paperless by scanning documents,

facility, populating them directly with data from

storing them on my network and emailing them

records held on the contract management

How do you benefit?

around for others to view and action.” But ask

system. This is particularly useful for sending

The three key benefits of this paper-free

yourself these three questions:

new employees their welcome letters or new

system are that you significantly reduce the

enrolees their workplace pension starter packs.

workload of your office admin team and greatly

environment to other software systems

After distribution, the system automatically

speed up the processing of documents, whilst

that manage company records relating,

files the newly created documents against the

simultaneously freeing up your field managers

for example, to clients (invoicing), cleaning

relevant record.

to spend more time focusing on staff and

1. How connected is your network storage

sites (quality auditing), employees

Workflow is fully integrated across all

clients. Spin-off benefits are that your carbon

(timesheets or time and attendance),

TemplaCMS modules and enables the

footprint is reduced and your disaster recovery

suppliers (purchase orders) and so on?

configuration and automation of decision and

plan suddenly becomes a lot simpler. Your

2. How many of your processes require a

approval processes that are normally paper

company will become a more efficient and

sign-off chain - for example setting up,

or e-mail based. Workflow generates action

potentially more competitive organisation,

amending or terminating contract details,

and authorisation requests automatically and

able to grow revenue without the prospect of a

onboarding new employees, authorising

enables electronic sign-off, with the relevant

corresponding growth in admin, people and the

payroll overspend, raising and signing off

staff alerted to confirm actions have happened.

paper mountain.

purchase orders? How do you manage this

Extending document management further

WWW.TEMPLACMS.CO.UK

in a controlled and timely manner?

3. How do your field managers interact with your network without coming into the office, and how do you ensure that they complete all tasks required of them promptly and in full?

Or to put it another way: how do you avoid constantly re-keying data from one system to another to initiate and authorise key business processes and how do you truly integrate your field team into the management system?

Integrated document management and workflow The answer is that it is very difficult without specific technology that can assist with the creation, storage, access, and distribution of documents across your business and automate decision approval. With TemplaCMS that functionality is provided by Document 44 FEBRUARY 2019

WWW.CLEANINGMAG.COM

GREEN CLEANING

C&M

Heavy duty steam cleaning system cuts through gum and graffiti STEAM cleaning is an economical and

Recommended for usage on surfaces such

The ThermaSteam is uses a soft-washing

environmentally friendly process to safely and

as brick, stone, concrete, tiles, and terracotta,

method with steam. This means that brick or

effectively clean a number of different surfaces.

the ThermaSteam is suitable for use in building

stone are not affected by the powerful flow of

The new ThermaSteam trailer mounted

restoration, food production, hygiene control,

the water and reduces the risk of patches or

industrial steam cleaner from Morclean is a

by councils, and in hospitals, factories and

stripes. It also does not erode the brickwork or

heavy duty cleaning system built to remove

transport depots.

natural stone after the removal of graffiti or

graffiti and chewing gum without the use of

The ThermaSteam cleaner consists of

Continupaint, which can occur when using a traditional jet washing machine.

harmful solvents or chemicals. The machine will

a completely bespoke unit with a modern

also remove, paint, oil, grease, wax coatings and

electric start, self-charging, air cooled diesel

bitumen, as well as withstand hard work and

engine which belt drives the high-pressure

nuisance. Morclean has invested significant

regular use.

pump. Users no longer require a big, bulky

development time to ensure that the

Chewing gum can be an environmental

generator in order to run this machine in

ThermaSteam effectively and economically

control panel, easy loading and improved

remote locations. The 500-litre tank will

disintegrates ground-in chewing gum without

manoeuvrability and helps users see a significant

realistically run for just over 1.5 hours and

needing to freeze the gum or use potentially

reduction in time and labour compared to other

is completely self-contained with its own

harmful chemicals and solvents.

traditional methods of cleaning.

diesel tank.

WWW.MORCLEAN.COM

This machine is easy to use with a user-friendly

A surer way to promote sustainability SUSTAINABILITY can often present a complex

Although its products already fulfil

The kitchen range comprises eight products

set of choices to cleaning teams and businesses

demanding sustainability criteria Diversey

covering all routine tasks including hand

that want to reduce the environmental impact

recognised from its research that there are

dishwashing, general surface cleaning,

of the products they use. Assessing the various

times when customers want to demonstrate

appliance, and surface degreasing and descaling,

merits of one perceived benefit against another

the very highest levels of environmental

glass and grill cleaning, and surface sanitising

can be difficult: sometimes a product that offers

responsibility. The company responded with

and disinfection. The washroom range comprises

an advantage in one area offers significantly

SURE, its innovative range of plant-based, 100%

four products covering daily cleaning, descaling,

poorer performance when judged against a

biodegradable cleaning products.

toilet cleaning, and floor cleaning. The personal

different benchmark.

The 18 products in the SURE range cover

care range comprises six antibacterial and

All Diversey products are designed and

all routine and daily cleaning requirements in

conventional hand care products including

manufactured to support improvements in

kitchens and washrooms including personal

soaps, washes and sanitisers.

sustainability. This includes making the product

care. Each has been formulated to deliver

safer and simpler to use, reducing the amount

superior professional results while maximising

requirement from the market. Diversey enhances

of energy or water it consumes, reducing

safety and gentleness for people and the

the sustainability credentials of the range

associated CO2 emissions, better packaging

environment. They meet typical eco-certification

by offering many of the products in its ultra-

design, and reduced raw materials use, and

criteria and where applicable are all EU Ecolabel

concentrate platforms including SmartDose and

the ability to recycle more easily after use. All of

certified or have approval pending.

QuattroSelect. With these, water is only added at

these can also save costs.

The entire SURE range is manufactured

The SURE range meets a particular

the point of use which means smaller packs are

from environmentally-responsible plant-based

required to support the same cleaning operation.

into what constitutes a ‘green’ product, almost

ingredients from renewable resources. These

This reduces packaging requirements as well

one-in-three said that it should be based on

ingredients are typically derived from by-

as minimising transport, handling, storage and

natural ingredients. At the same time over one-

products of the agri-food industry, originating

recycling burdens. Moreover, because these

in-four said it should be eco-certified and one-in-

from sugar beet, maize, straw bran, wheat bran,

platforms enable accurate and consistent

seven said it must be fully biodegradable. Given

and coconut. The products contain no artificial

preparation of high-performance solutions there

that all cleaning products are already required

dyes, perfumes, quats, chlorine, phosphates,

is less wastage or need for repeat cleaning, all

to be biodegradable by law this is perhaps less

or oxide compounds. This means they

of which improves productivity and saves time

relevant to the argument, but it could suggest

generally have lower safety classifications than

and money.

some knowledge gap in the market.

conventional alternatives.

WWW.DIVERSEY.COM

When Diversey conducted customer research

WWW.CLEANINGMAG.COM

FEBRUARY 2019 45

C&M

PRODUCT NEWS

HARD floor cleaning and maintenance, using manual mopping

How to maintain productive cleaning schedules

equipment, can represent up to 24% of a cleaning operative’s total working time. Improving the efficiency of this task alone can deliver significant time and cost benefits for cleaning providers. An independent study conducted by Sitemark, the best practice benchmarking company, measured the efficiency of the Unger erGO! Clean mopping system versus other floor cleaning systems. The evaluation report highlighted the it to be 36% faster than the leading flat mop and 64% faster than a 12oz round

mop to clean 100 sq m of floor.

The Unger erGO! Clean flat mopping system has a detachable and interchangeable bottle for cleaning solutions. Its unique ‘S’ curved pole with auto-drive rotating grips reduces stress and repetitive strains on wrists, shoulders and waist. A telescopic pole adjusts to the user’s height, preventing back issues.

WWW.UNGERGLOBAL.COM/UK

PROCHEM Europe has announced that all its training courses are now accepted by the IICRC (Institute of Inspection Cleaning and Restoration Certification) as Continuous Education Credit (CEC) courses.

The IICRC is a US-based standards and certification body for the cleaning and restoration industry and has a global presence with offices in the UK, Australia and Japan.

Prochem courses included as IICRC CEC courses include: C1 – One-day carpet

Prochem courses accepted by IICRC for CEC

cleaning course (7 IICRC CEC’s); C2 – Two-day carpet cleaning course (14 IICRC CEC’s); U1 – One-day upholstery cleaning course (7 IICRC CEC’s); HF1 - One-day hard floor cleaning course (6 IICRC CEC’s); SR1 – One-day stain removal course (7 IICRC CEC’s); and WS1 – WoolSafe Fibre Care Specialist course (This course is hosted by Prochem on behalf of The WoolSafe Organisation) (7 IICRC CEC’s).

WWW.PROCHEM-UK.COM

Maintain winter wellness with good hand hygiene

THIS winter, Gojo is advocating a ‘total solution’ approach to hand hygiene in an effort to boost winter wellness and lessen the impact of seasonal viruses. This approach involves a combination of specialist formulations, dispensers and hand hygiene behaviour, helping to keep both people and places healthy. The Purell Solution from Gojo combines scientific expertise, effective formulations and technology to promote hygienic and compliant hand hygiene behaviour. Working in partnership with FM and healthcare managers, Gojo can help implement effective hand and surface hygiene regimes.

This includes supplying innovative dispensers and fully virucidal formulas with short contact times, as well as offering practical support, best practice training and awareness-raising signage and leaflets to influence hygienic behaviour. The solution also offers Purell Smartlink technology, consisting of two mobile smart apps that measure hand hygiene compliance and monitor dispenser health.

WWW.GOJO.COM

46 FEBRUARY 2019

WWW.CLEANINGMAG.COM

PRODUCT NEWS

C&M

A Yorkshire chemical specialist is recording expanding sales of one of its key products most commonly used in hand hygiene and personal care

Clean hand revolution increases chemical sales

products. Airedale Chemical has seen sales of its own surfactant range, Airsurf, increase by 45% in the last 12 months alone. Experts at the company are attributing this to the mounting awareness of the effect hand hygiene has on health and the spread of illness and disease.

Daniel Marr, head of marketing at Airedale Chemical, explained: “Our range of surfactants include some of our best-selling products and our sales and marketing team has been mindful of this shift in public consciousness, acknowledging hand hygiene has a direct impact on our health.

EDITOR

Neil Nixon neilnixon@quartzltd.com 07957 713316 SALES DIRECTOR

Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER

has been a key feature in their strategy.”

Michelle Andrews michelleandrews@quartzltd.com 01737 855086

WWW.AIREDALECHEMICAL.COM

PRODUCTION MANAGER

Therefore, the role of surfactants in personal care products such as liquid soap and hand sanitiser

Carol Baird carolbaird@quartzltd.com 01923 437619

A new semi-commercial

New dishwasher range delivers professional results for offices

MANAGING DIRECTOR

dishwasher range from

Steve Diprose

the professional

CEO

division of Miele

Paul Michael

promises shorter

PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES

cycle times thanks

Elizabeth Barford subscriptions@quartzltd.com 01737 855028

to its intelligent dishwashing technology and a

powerful heater pump. Able to complete a cycle in as little as 17 minutes for those with three phase electrics, the new ProfiLine range of dishwashers is a professional solution for busy spaces with a high throughput of washing up, such as office kitchens.

Miele’s PG 813X range has also been designed to help businesses meet their sustainability targets, achieving dishwashing results using recyclable materials and no more water, energy and detergent than is necessary. The dishwashers use less water than previous models and have been awarded an A++ energy rating. The range is available as free-standing, built-in, integrated or fully integrated, so there is a dishwasher to suit all types of kitchen.

WWW.MIELE.CO.UK/PROFESSIONAL

TEACHERS struggling to cope with a rise in the number of toilet accidents in the classroom are being offered a helping hand by health and wellbeing specialist Aroma Care Solutions.

The Little Accident Box contains all they need to mop up after an accident including a bio enzyme formula that

Clean up kit for teachers

PUBLISHED BY

Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com Annual Subscriptions 12 copies per year (10 print & 12 digital) UK: 1 yr £125; 2 yrs: £224 Rest of the world: 1 yr: £174; 2 yrs: £310

eliminates odours which might otherwise hang around the classroom. The convenient clean up kit contains three disposable protective aprons, three pairs of nitrile gloves, three charcoal masks, three yellow bio hazard sealed bags, three disposable cloths, six anti-bacterial wipes, three sachets of absorbent aromatic granules, and textile cleansing formula.

WWW.AROMACARESOLUTIONS.CO.UK

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ISSN: 1473 723X © Quartz Business Media, 2019 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner.

Printed by Pensord Press Ltd, Cardiff, UK

FEBRUARY 2019 47

DON’T MISS THE UK’S LARGEST TRADE EVENT FOR CLEANING & HYGIENE

The Cleaning Show is back in London in March and promises to offer more content than ever before Over three days more than 5,000 senior decision makers from contract cleaning, facility management, local authorities, healthcare estates, waste management, hospitality, leisure, retail, transport and large corporations will attend to source the latest equipment from over 100 leading suppliers whilst learning more about best practice from a range of thought-leading speakers. Free-to-attend conference sessions will cover:

▶ BUSINESS MANAGEMENT & HR

Syed Ahmed

100+

SUPPLIERS

▶ ESTATE & FACILITIES MANAGEMENT

C-J Green

1000+

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8

INNOVATION AWARDS

Åsa Degerman

FREE-TO-ATTEND CONFERENCE

▶ MANAGING CHALLENGING SITUATIONS

Dr Andrew Kemp

WINDOW & CARPET CLEANING VILLAGE

Suzanne Howe

WINDOW CLEANING WORLD CUP

These are just a few of the brands you will find at the Cleaning Show - to view the full list, visit our website www.cleaningshow.co.uk

REGISTER NOW for your free pass to attend the Cleaning Show 2019 at ExCeL London Organised by

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