Cleaning & Maintenance March 2018

THE OFFICIAL PARTNER OF THE CLEANING SHOW

MARCH 2018

IN THIS ISSUE: ᔢ Washroom Hygiene Products, systems and techniques to maintain washrooms to the highest standards.

ᔢ Manchester Cleaning Show Preview A round up of the planned attractions at this year’s Manchester Cleaning Show – 11 and 12 April.

ᔢ Special Report Rebrand ‘more than just a new image’ – Neil Nixon reports from Robert Scott, one of the UK’s largest manufacturers and suppliers of cleaning products.

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M ARCH 2018

PLUS: • Industry news • People • Contracts • Products

WASHROOM HYGIENE Products, systems and techniques to maintain washrooms to the highest standards. >>> page 26

MANCHESTER CLEANING SHOW PREVIEW A round up of the planned attractions at this year’s Manchester Cleaning Show – 11 and 12 April. >>> page 36

SPECIAL REPORT Rebrand ‘more than just a new image’ – Neil Nixon reports from Robert Scott, one of the UK’s largest manufacturers and suppliers of cleaning products. >>> page 24

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EDITOR’S LETTER

C&M

Technology triumphs I had the pleasure of sitting on the judging panel for the

to ‘Smartcall’ the ICE experts – via the ICE App - and show them

inaugural CSSA Innovation Showcase on 12 February, and

a live video feed of their issue. At the touch of a button an ICE

the one over-riding impression that I was left with is the

expert appears on the operative’s mobile screen to help with

positive way this industry is using technology to improve

any questions or problems. The expert is also equipped with

literally everything. Whether it’s recruitment, on-boarding

their own digital tools, enabling them to highlight – by drawing

and compliance, training, asset management, maintenance,

on the screen – any areas that need attention. This system

employee well-being, or just the standard of cleaning,

alone has the potential to drastically reduce the number of

technology is being used creatively to improve our industry.

engineer visits, the number of engineer miles travelled, and the amount of downtime for a customer’s machine. Around 30% of

A few weeks earlier, I was invited to an event hosted by ICE

all engineer call-outs are ‘unnecessary’ – in that issues could

to see how recent acquisitions would be accommodated

have been resolved by the operative on-site. ICE Smartcall

within its evolving business model. And once again, clever

provides the solution.

use of technology came to the fore. ICE has recently added the Reintec, TecServ and CES businesses to its portfolio,

And yes, technology is being used in many other far more

resulting in the largest service infrastructure - 65 engineers

advanced and impressive ways within our sector – robotics

managing over 24,500 sites and 140,200 machines - in the UK

being a key focus at the moment – but ICE Smartcall is a

and Ireland. To streamline the various brands across the group,

great example of where technology can be applied to solve

ICE has created four divisions: ICE Solutions – Equipment

everyday problems.

and Technology; ICE Managed Services – Equipment Fleet Management; ICE Rental; and ICE Direct – more details can be

Wishing you a happy, clean, tidy and healthy month ahead.

found at www.ice-clean.com.

One of the stand-out developments ICE has introduced as part of its restructuring is ICE Smartcall – proving that technology doesn’t necessarily have to be complicated to be effective. ICE Smartcall offers live video support for onsite operatives and engineers - with a dedicated team of ICE specialists available

Neil Nixon, Editor

to take their calls. Cleaning operatives use their mobile devices

Cleaning & Maintenance Magazine

@cleaningmag

WWW.CLEANINGMAG.COM

Cleaning&Maintenance

MARCH 2018 5

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CONTENTS

C&M

46

Special Report Resolving the grease problem - Gary Nicholls, MD of Swiftclean Building Services, reports.

MARCH 2018

08 17 18 22 24 26 48

Industry News In the news this month… Deb ‘Team of the Year’ donates to Padley Group charity, 2018 Loo of the Year Awards launched, CHSA to sponsor CSSA’s inaugural Innovation Showcase, and a second acquisition by Nationwide People New appointments from across the cleaning and FM sectors.

Clear Impressions Sponsored feature from Grundon Waste Management.

Contracts We take a look at all the latest contracts awarded across the industry.

36

Special Report Rebrand ‘more than just a new image’ - Neil Nixon reports from Robert Scott where he discovered that a new visual image is just a small part of the story.

Manchester Cleaning Show Preview

Feature: Washroom Hygiene

A round up of the planned attractions at this year’s Manchester Cleaning Show – 11 and 12 April.

Products, systems and techniques to maintain washrooms to the highest standards.

New Products An overview of some of the new products available on the market this month.

05 Editor’s Comment

16 BICSc Comment

20 BCC Comment

Looking back at the past month in the cleaning sector.

Should we all have a Licence to Practice?

Learning a healthy lesson

WWW.CLEANINGMAG.COM

21 Making a margin – a contractor’s blog Simon Gasson reports

MARCH 2018 7

C&M

INDUSTRY NEWS

Deb ‘Team of the Year’ donates to Padley Group charity

2018 Loo of the Year Awards launched MANY businesses pride themselves on the standard of cleaning and maintenance of the building they occupy or that they are responsible for cleaning. The most frequent place visited by most users of the building is the washrooms. First impressions count and high standards must

Deb Group’s Team of the Year receiving the award.

be achieved consistently if the

through our annual grading

provider’s, and the associated

scheme. ABM demonstrated in

cleaning or FM company’s,

2017 that an FM services company

reputation is to be maintained.

can achieve the ultimate accolade

How do service providers know how they compare with

by winning the overall Loo of the Year Awards trophy.”

Entries are now being received

DEB Group, the skin care solutions

delighted that Deb Group’s Team of

their competitors and how do

expert located in Denby, recently

the Year has chosen to support our

they gain recognition? Entry

for the 2018 Loo of the Year

awarded £1000 to its Team of the

charity with this generous donation,

into the annual Loo of the Year

Awards. There are thousands of

Year during its Employee Awards,

which will help towards supporting

Awards is a way of receiving

toilets entered annually from all

which aim to recognise individuals

the most vulnerable people across

an independent assessment of

market sectors (there are 61 entry

who have gone the extra mile.

Derbyshire. No matter how big

‘away from home’ toilet provision

categories). Entries are invited

The Team of the Year

or small the donation, every little

and recognition of the standards

from all categories and every

was recognised for its team

bit goes a long way and ensures

achieved based on ‘the

entry receives an unannounced,

spirit, service and quality to

we can continue to keep our vital

washroom standard’ for the UK.

dedicated inspection visit. Entries

customers, outstanding effort

services running.”

Mike Bone, the award

gaining a bronze, silver, gold, or

programme’s managing

platinum award are presented with

receiving the donation, the Deb

manufacturing manager at Deb

director, said: “Leading retailers,

a certificate - to help them promote

employees chose to donate their

Group, said: “We’re incredibly

restaurant and pub chains,

their award-winning facilities to

reward to a charity of their choice.

proud of our Team of the Year,

visitor attractions, holiday

their customers and staff.

They chose Padley Group, one of

for not only achieving great

parks, shopping centres, office

Derbyshire’s longest established

results for the business but for

buildings, local authorities, and

and overall awards and trophies

charities that helps people

choosing to donate their reward

importantly the cleaning and FM

for the very best entries which will

with a range of issues including

to charity. They are a great asset

sector generally, recognise the

be presented at an event to be

homelessness, mental health,

to Deb Group and have truly

annual Loo of the Year Awards

held on Friday 7 December at the

physical and learning disabilities,

demonstrated their commitment

as a proven, cost effective and

St Johns Hotel in Solihull.

and long-term unemployment.

to supporting the business with

independent annual assessment

their can-do approach, and our

of the standard of their washroom

awards website. The closing date

and fundraising coordinator

local community.”

provision management and

for entries is 30 June.

at Padley Group, said: “We are

WWW.DEBGROUP.COM

receive proper recognition

WWW.LOO.CO.UK

and performance in 2017. After

Kerry Collyer, events, marketing

Andy Hume, European

There are a range of national

Anyone can enter online via the

CHSA to sponsor CSSA’s inaugural Innovation Showcase THE Cleaning and Hygiene Suppliers Association (CHSA) is to sponsor

at Marks & Spencer, is to address leaders from the UK cleaning industry

the CSSA’s inaugural Innovation Showcase, established to celebrate the

and CSSA members and their guests at the Showcase.

innovation that abounds in the cleaning industry, and is encouraging its members to enter.

The CSSA Innovation Showcase is taking place on 15 March at The Brewery in the heart of the City of London. It will celebrate the industry’s most innovative products, services and initiatives, as judged

“Innovation is the lifeblood of our members,” said Stephen Harrison, chairman of the CHSA and managing director of Harrison Wipes. “We applaud the CSSA initiative in establishing this Innovation Showcase and are delighted to sponsor it.

We’re encouraging our members to shout about their innovations and

by a ‘Dragon’s Den’ panel of leading figures in the industry, including a

achievements and apply to be part of the Innovation Showcase.”

representative from the CHSA. Mark Meadows, the innovation champion

WWW.CHSA.CO.UK

8 MARCH 2018

WWW.CLEANINGMAG.COM

MONUMENTAL CLEANING.

The World’s Number One Pressure Washer Brand.

As part of its cultural sponsorship programme, Kärcher cleaned one of the capital’s most striking monuments: The London Eye. For this monumental clean, hot water pressure washers were used to remove a layer of stubborn dirt and grease from the 135m high structure, bringing it back to its original splendour.

For decades, our pressure washers have been helping our customers to clean their vehicles, buildings, tools and equipment – as well as some more unconventional objects and places.

Innovation remains at the heart of what we do and we’ve been continuously refining our pressure washers for years to deliver increased performance, less consumption, longer service life and shorter cleaning times. With a range of different options including cold and hot water units powered by electricity or combustion engine, mobile or stationary, there’s a Kärcher pressure washer to suit virtually every cleaning task, no matter how impossible it may seem.

To learn more about Kärcher’s iconic monument cleans visit www.karcher.co.uk/monumental.

For information about Kärcher pressure washers, accessories or detergents, to find your nearest Kärcher dealer or to request a free site survey, call 01295 752142, email cleaning@karcher.co.uk or visit www.karcher.co.uk/pressurewashers.

C&M

INDUSTRY NEWS

Second acquisition

by Nationwide

Peter Morgan, former MD of Electromec, and Avril Morgan with Thornton Tasker, CEO of Nationwide.

Julius Rutherfoord & Co rebrands JULIUS Rutherfoord & Co has

that they will be supported with

rebranded to highlight its ethos

exceptional service. Perhaps, like

to deliver secure commercial

the Honourable Society of the

cleaning to its customers. The new

Inner Temple, they are custodians

look has been rolled out across all

of irreplaceable historic buildings.

corners of the business, including

Or, like the Queens Club, they have

its website, social media platforms,

to maintain an impeccable public

staff uniforms, vehicle graphics,

image. Alternatively, like the many

and signage. Julius Rutherfoord’s

schools we deal with, they simply

Tramshed HQ in Battersea has

cannot afford to take a casual

also been refurbished to reflect

approach to building security. Our

its business ethos, encourage

workforce excellence starts with our

staff success, and continue to

rigorous recruitment procedures,

champion the importance of a

which includes an innovative

healthy workplace.

biometric ID system. We invest

The most visible part of the

in the professional development

FOLLOWING recent

Tasker, CEO. Read has a wealth of

brand is the new logo. This

of our staff, providing ongoing,

announcement of the purchase

experience in facilities services,

incorporates the ‘secure commercial

tailored training to ensure they

of Reflekt, Nationwide Window

having worked at a senior level for

cleaning’ strapline and emphasises

work carefully and safely. We pay

Cleaning Group (NWC), the window,

a number of major players in the

the ‘& Co’ part of its name to confirm

above the minimum wage and,

gutter and high-level cleaning

industry.

the huge value the service provider

wherever possible, the London

places on the expertise of every one

Living Wage. Our in-house award

of its employees.

and recognition scheme, JR &

business with a £14 million

Steve Seager, a NWC employee

turnover, has bought Electromec -

for 20 years, has moved across

one of its key suppliers.

from the window cleaning

A redesigned website gives

Co Stars, rewards staff who go

business to become development

precedence to how its staff, systems

above and beyond the line of

provider of cradle and access

director for Electromec. He

and technology ensure clients are

duty, and have embodied the

testing services and employs 30

will be supporting Read in the

in safe hands. To empower staff and

company’s core values - being

people. Its customers include

growth of the new acquisition.

help them perform to the highest

personal, professional, expert,

Manchester Airport, Liverpool

He has already worked closely

standards, the website includes

and meticulous. Contracts are

Airport, Knight Frank, and the

with Electromec providing an

a new employee portal where

managed transparently to support

NHS. The acquisition will further

integrated offering to some of

individuals have access to company

this success and our contract

broaden NWC’s portfolio of

his major clients in recent years.

information, training documentation

management app increases quality,

services to electrical installations

He said: “I am delighted to assist

and pay information.

efficiency and security for our

and fall arrest systems,

in developing a solid, respected

Marcus Heap, sales and

discerning clients. Our rebrand

complementing its high-level

business I already know well.

marketing director at Julius

reflects this investment in staff,

cradle and abseil work. NWC plans

Our aim is to double the size of

Rutherfoord & Co, said: “When

technology and systems with the

to continue to grow the customer

Electromec in the next couple of

organisations outsource cleaning

prime focus being that our clients

base for mechanical and electrical

years. So many of our clients need

and FM services, they need to

know they are in safe hands.”

services and is looking to hire

Electromec’s services and are

be secure in the knowledge

WWW.JULIUSRUTHERFOORD.CO.UK

additional staff.

already enthusiastic about NWC

Electromec is a national

NWC has appointed Joe Read

becoming a one-stop-shop for

as operations director to head up

them.”

the division, reporting to Thornton

WWW.NWC-GROUP.CO.UK

Melton Support Services backs guide dog puppy training A litter of seven puppies from Worcestershire are about to be trained

Alex Willetts, works as a supervisor.

Willetts’s German Shepherd Yara is

Melanie Baker, managing director

‘disability confident’ employer and

of Melton Support Services, said: “Alex,

wanted to make it as easy as possible

as guide dogs. The puppies are being

a breeding bitch for Guide Dogs for the

Yara and their family have done an

for Alex and Yara to bring these

sent on their way with a £500 donation

Blind, who will now train the puppies

amazing thing that changes the lives of

gorgeous puppies into the world. With

from Malvern firm Melton Support

which will provide life-changing support

blind and partially sighted people in a

a donation as well, we hope to further

Services, where their mother’s owner,

for blind and partially sighted people.

fundamental way. We are a recognised

support the work of Guide Dogs.”

10 MARCH 2018

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See us at Stand C10

C&M

INDUSTRY NEWS

Incentive announces SWC and ARL merger FOLLOWING Incentive FM Group’s

Ltd specialises in high level,

a periodical basis. The other side

window cleaning supplier and

recent acquisitions of Specialist

cradle and rope access window

is a retail team which will provide

this merger will fill that void. It is

Window Cleaning Ltd (SWC)

cleaning, whereas ARL Support

regular window cleaning to high

an exciting opportunity for our

and ARL Support Services, the

Services provides window

profile clients in the retail industry,

new business and I look forward

company has announced that the

cleaning solutions to many of the

including pubs, bars and clothing

to where this will take us in the

two businesses have merged and

UK’s most recognisable retailers

stores. The company will also be

future.”

relaunched under the SWC brand.

including Pizza Express, Matalan,

utilising the latest technology to

The move is designed to provide

Zizzi, All Bar One, and Harvester.

ensure it operates as efficiently

director at Incentive FM Group,

customers with greater access to

Combined, the new company

as possible. A new electronic sign

said: “Since the two companies

a wide range of specialist window

has a turnover of around £4.5

off system and scheduling tool

joined Incentive FM they

cleaning services and expertise

million and employs more than 70

will keep track of all the contracts

have grown considerably and

under one roof with a national

window cleaning operatives across

across the country and assist

established themselves as industry

reach. The combined business

the country.

in providing a thorough service

leaders across the country. This

report for clients.

merger was the next natural step

will be headed by Gareth Thomas

The newly formed company will

Gareth Thomas, managing

Martin Reed, group managing

for the businesses as we strive

as managing director, with Chris

be split into two main divisions.

Thomas taking up the role of

A commercial team will focus

director at SWC, said: “There

to continue to deliver a quality

commercial director.

on providing window cleaning

is a gap in the market for a

solution for our clients.”

services on high level buildings on

professional, national, specialist

WWW.SWCLIMITED.COM

Specialist Window Cleaning

Floorbrite awarded environmental award

Axis commits to charity by cleaning toilets AXIS Cleaning and Support

cause and help improve the lives

Services is committing to give

of others around the globe,”

every new toilet it maintains this

said Simon Giles, group finance

year a thorough cleanse - and

director and COO at Axis Cleaning

a toilet twin. The company is to

and Support Services.

‘twin’ every toilet in every new

Toilet Twinning CEO, Lorraine

contract it wins this year with a

Kingsley, said: “It’s shocking

latrine overseas – through the

to think that 2.3 billion people

charity campaign Toilet Twinning.

worldwide still don’t have access

Its support will sponsor the

to a safe, clean toilet while here in

building of household toilets in

the UK we tend to take our toilets

SALE-BASED cleaning and

environmental division manager,

some of the poorest countries

for granted. It’s wonderful that

facilities management

and her team has undertaken to

in the world, as well as helping

Axis has chosen to acknowledge

specialist, Floorbrite, has won

achieve this accolade. This is the

to fund clean water and hygiene

the importance and value of the

an International Green World.

third year we’ve been awarded

education.

toilets it cleans by twinning them.

The firm was awarded a bronze

a Green Apple award, and being

award in the waste management

invited to Dubai to receive the

business, so we are delighted to

overseas to have facilities that will

industry category at the

Green World title further cements

have committed to twin every

protect them from disease and

international awards ceremony

our commitment to long term

toilet we will be contracted to

help them take a big first step out

held in Dubai, and attended

sustainability. 2018 is set to be

clean from the beginning of 2018

of poverty.”

by joint managing director, Nik

an exciting one for Floorbrite

to support the Toilet Twinning

WWW.TOILETTWINNING.ORG

Wyers, chairman, Linda Wyers,

with many exciting plans in the

and waste and environmental

pipeline, including expanding our

manager, Trudie Williams.

waste and environmental division

Nik Wyers said: “Being named as

In doing this, it is enabling others

and attending The Manchester

an environmental ambassador is

Cleaning Show in April, so we

truly an honour for us. We couldn’t

hope to continue to build on the

be more proud of the work that

fantastic work achieved to date.”

Trudie Williams, our waste and

WWW.FLOORBRITE.CO.UK

12 MARCH 2018

“People are at the heart of our

WWW.CLEANINGMAG.COM

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C&M

INDUSTRY NEWS

CHSA Accreditation Schemes - analysis of 2017 performance FOLLOWING the introduction

accounting for the majority of

- in January 2017 - of the

the market. 97% of all relevant

Cleaning and Hygiene Suppliers

soft tissue, plastic refuse sacks

Association’s Accreditation

or industrial cotton mops were

Scheme for Distributors, the CHSA

from members of one of the

audited more products than ever

CHSA Manufacturing Standards

in 2017. The results reported

Accreditation Scheme or found

as exceptional, with scheme

to comply fully with scheme

members sustaining very high

requirements.

Every member of the

Lynx eyes national growth through Alex Reid partnership

ESSEX-BASED dry cleaning and

nationally and internationally. Alex

laundry supplies specialist, Lynx,

Reid is very much a complimentary

Manufacturing Standards

has entered a partnership with

fit for Lynx. Taking on its customer

that the only way buyers of

Accreditation Scheme for

Alex Reid to become a leading

base means we will be able to

cleaning and hygiene products

Industrial Cotton Mops was

provider of consumables and

further increase both our product

can be certain that ‘what’s on

audited twice during 2017, 1000

cleaning chemicals to laundry

range and geographical market,

the box is what’s in the box’ is to

individual mops being audited

and dry cleaning customers

our two most important business

look for the CHSA Accreditation

for compliance.

nationwide.

objectives.”

levels of conformance.

The results are more evidence

Membership of the

Scheme marque.

Set up in 2005, Lynx Dry

As of 31 March 2018, the Alex

Manufacturing Standards

Cleaning Supplies offers a

Reid business will cease to trade

Accreditation Scheme for

Accreditation Scheme for

comprehensive range of dry

and Lynx will handle the supply

Distributors has had a very

Plastic Refuse Sacks increased

cleaning and laundry items, from

of general consumables to all

positive impact, all the main

significantly in 2017. During the

leading international brands such

Alex Reid’s current customers,

distributors in the sector applying

year over 450 products were

as DOW, Cole & Wilson, Avery

initially adding sales of £2 million.

and then passing the auditing

audited for label compliance,

Dennison, and Dylon. Lynx will

Prior to this date Alex Reid will be

process,” said Mike Stubbs,

conformance being over 98%. Over

now be the sole distributor of Seitz

operating as normal, supported

chairman of the Accreditation

1000 sacks were tested using the

in England and Wales. From its

by Lynx, and all current customers

Schemes. “It has also driven up

British Standards Institute’s Drop

London base, Lynx predominantly

will be contacted with updates on

membership of our Manufacturing

Test to establish if they are fit-for-

services customers in the south

the changes.

Standards Accreditation Schemes.

purpose.

east but has long harboured plans

“The introduction of the

Distributors joining the scheme are

Members of the Manufacturing

to develop its UK-wide business.

Stuart Fullerton, general manager at Alex Reid, said:

demanding their suppliers adhere

Standards Accreditation Scheme

to the same high standards to

for Soft Tissue products also grew

sees Lynx take responsibility for

this change has been a carefully

which they ascribe, who in turn are

during 2017. By the end of the

the supply of consumer cleaning

considered process but in the

applying for membership.”

year, the independent inspector

chemicals and sundries for all Alex

end we felt Lynx were the perfect

Every scheme member

audited more than 990 products

Reid’s independent customers.

service led organisation to take on

The partnership with Alex Reid

“Choosing the right partner for

was inspected by the CHSA’s

for label compliance and over 1300

independent inspector. He

individual items were tested for

“This partnership is an enormous

know will be in very good hands.”

audited 50 distributors during

dimensional compliance.

opportunity for Lynx to grow both

WWW.LYNXDCS.COM

2017, accredited members now

WWW.CHSA.CO.UK

our brand and customer base

WWW.ALEXREID.CO.UK

Maz Iqbal, director at Lynx, said:

the Alex Reid customers who we

Hughes completes major acquisition care, hospitality, tourism and

family businesses who share

become a leading player in the

for American company Alliance

educational sectors by supplying,

the same values,” said Hughes

UK’s commercial laundry market

Laundry Systems. Armstrong has

installing, servicing, and repairing

managing director, Robert Hughes.

after completing its biggest

a significant ‘route operation’ with

a range of specialist washing

“Armstrong was founded in 1878

ever acquisition. It has acquired

coin operated laundry machines

machines and dryers from the Miele

and has remained in the hands of

Newbury-based Armstrong

in well over 100 locations, while its

Professional range. It has branches

the Lowes family, while we were

Commercial Laundry Systems for

industrial arm supplies commercial

in Norwich, Leicester and Rochester

founded by Frank Hughes in 1921.”

an undisclosed sum. The company

laundries and there is also a

with 26 members of staff.

also operates in Scotland, and has

thriving spare parts business.

HUGHES Electrical is set to

an annual turnover of £6.5 million and 45 employees.

14 MARCH 2018

Armstrong is a UK distributor

The commercial arm of Hughes, launched in 2012, serves the

“We are delighted with the

Following the merger Armstrong will not only remain in

deal which we see as a merger of

Newbury and Glasgow but also

two likeminded, well established

increase in size.

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C&M

BICSc

Should we all have a Licence to Practice?

INCREASINGLY, starting work is

One might argue that employees

of cleaning science and correct methodology and

not just submitting your CV and

in these sectors manage greater

techniques essential to effective cleaning success.

The big question remains what would it take

walking through the door. If

risks and potential hazards than

you’re a professional driver you

others. This is not the case in

to successfully implement a card of competence

need a valid Driver Certificate

the cleaning sector when you

which evidences the holder has the essential

of Professional Competence

consider the risks employers

knowledge to operate safely and compliantly? If

(CPC card), and to own a CPC

and employees face on a daily

business and sector leaders met and agreed in

card the holder must attend

basis - machinery, chemicals

principle, then at least talks could begin and a plan

and hazardous environments.

thought through.

training and pass exams. Another

Let’s not forget the cleaning sector already has

example is the Security Industry Authority licence

Do I think the cleaning industry should have a

card (SIA) for which the holder must achieve three

comparable card of competence and knowledge?

the BICSc Licence to Practice. This recognises

units – working in the private security industry,

Yes, I do, but not as a requirement for employment

the holder’s knowledge and ability to handle

security guarding or working as a security guard,

like the CPC and SIA cards mentioned above.

chemicals, operate equipment and store

The cleaning sector like all sectors has its

and conflict management.

compliantly in their workplace. Organisations

challenges. Migrant workers with limited English

accept the value the card offers to themselves and

that the person has a level of knowledge and

skills are choosing to work in our industry and

their employees as well as the protection of all

competence in health and safety and has had

need our support. Cleaning operatives in low

assets. So, the model already exists. We are closer

relevant training in their sector. The benefits

hour contracts are less likely to take advantage of

to a card of competence than we may think.

are clear for the employer. The person has

training when and if available. Because of this and

demonstrated commitment and has appropriate

many other reasons, the standards of cleaning

to progress this project, which helps all concerned

knowledge and is less likely to have or cause

vary significantly across the industry.

reach their goals safely, recognises achievement

These requirements assure the employer

New opportunities in recent years also support

accidents. The cardholder will pay for the card

I will be first around the table backing any move

and respects the workforce that delivers such a vital service to us all.

and spend time achieving the requirements which

an emphasis on training staff, including the

costs money but the benefit is they will go to the

sophisticated technology and equipment the

head of the queue in recruitment and are more

sector now embraces. The environments which

Practice training today please visit

likely to gain employment.

we work within require a greater understanding

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PEOPLE

BCC creates new post to increase capacity

C&M

National account manager joins Bio-Productions BURGESS Hill-based manufacturer, Bio-Productions, has welcomed Linda Nardizzi to its team as national account manager. Her appointment comes after the company, which has manufactured environmentallyfriendly cleaning products for professional, janitorial and

Linda Nardizzi, newly appointed national account manager at Bio-Productions Ltd, with MD Angela Gill (left).

industrial use since 1984, saw a

growth by accentuating what

14% rise in sales in 2017.

makes us special.”

Linda Nardizzi, who has more

Linda Nardizzi said: “I am

than two decades of experience

so excited to be joining Bio-

in sales, will be responsible

Productions during this period of

THE British Cleaning Council has

profit organisations, including

for engaging new and existing

growth. We already have a great

appointed Patrick Jongbloet to

government departments,

customers across the UK and

reputation for manufacturing

its secretariat function. In a newly

charities, utility suppliers, and

Europe with a training programme

high-quality ‘green’ products,

created role, he will undertake a

higher education providers.

designed to showcase the

and I can’t wait to build on this

company’s range of products and

in a positive way by building

their unique benefits.

long-lasting relationships with

range of responsibilities including

BCC chair, Stan Atkins, said:

coordinating all the BCC’s budgets

“Continuing the success in growing

and financial activity and the

its membership, expanding its

management of external suppliers.

“We are over the moon to

our customers. As I’ve begun to

support services to members, and

have Linda joining the team,”

travel the country, I’ve spoken

Working closely with Pat

increasing its participation in the

said managing director, Angela

with a number of clients who have

Wherton, the BCC’s secretary

field of policy influence, the BCC

Gill. “I’ve known her personally

experienced great results using our

general, Jongbloet will also be

has acknowledged the need for

for many years and her vast

industrial products without fully

responsible for a number of

additional staff resources to take

experience, infectious enthusiasm,

appreciating what makes them

planning and reporting tasks,

us on to another level. Further, with

and customer-driven approach

special. I’m relishing the challenge

and will support Pat Wherton

the Cleaning Show now established

meant that her appointment was

of rolling out training nationwide

and the BCC executive across

as an annual event which requires

a no-brainer. As we enter 2018, we

which will inform them about

various projects and campaigns.

more resources, this is the right

feel confident that Linda will help

what makes Bio-Productions really

In addition, his new role will

time to increase the council’s

us to expand on our year-on-year

stand out.”

see him being the main point

capacity. Patrick’s credentials

of contact between the BCC

are incredibly strong, and he has

executive and the 21 trade and

worked across a wide range of

membership associations which

sectors which mirror the diverse

make up the council.

membership and multi-faceted

Prior to joining the BCC

work of the council. I’m confident

Jongbloet spent over 20

he will be a great asset, and will

years working in the facilities

add extensive value to both the

management sector. This included

BCC and our membership.”

10 years as a senior consultant

Ireland’s FM Leader of the Year announced

Patrick Jongbloet said: “The

with the FM Guru consultancy and

BCC is the undisputed voice of

five years at Emprise Services,

cleaning in the UK, an industry

ending his stint there as group

which is worth over £24 billion

director responsible for health

to the national economy and

MARGOT Slattery, country

and safety, quality assurance

employs 700,000 people. I’m

president of Sodexo Ireland,

absolutely thrilled and humbled to

and supply management. These

therefore greatly looking forward

was presented with the 2018 FM

have been awarded this honour.

roles saw him work on national

to using my experience gained

Leader of the Year award at the

The facilities world is an exciting

and international projects for a

over two decades within FM and

fifth annual Facilities Management

one and no two days are the

diverse range of clients including

related industries to support

Awards recently. She received

same. We are lucky to work in

Eurotunnel, Primark and the Royal

the council and its members,

the award in recognition of

such a fast-moving industry that is

Mail Group.

helping to strengthen this vitally

her outstanding contribution

finally being recognised for its value

important and dynamic sector in

to the growth of the facilities

and its contribution to workforce

the process.”

management sector in Ireland.

productivity and happiness.”

He has also worked with public sector and not-forWWW.CLEANINGMAG.COM

Margot Slattery (centre) is presented with the 2018 FM of the Year Award by Claire Murphy, FM sector leader, Bunzl Cleaning and Safety Supplies, and Graham Bowie, district manager, Kimberly-Clark.

Margot Slattery said: “I am

MARCH 2018 17

C&M

SPONSORED FEATURE

Taking a strategic approach to waste management Developing an effective waste strategy within any organisation should be as second nature as having a detailed recruitment process or procurement procedure. Often, however, waste is considered more of a Cinderella service, one that has to be managed but will never hit the headlines. Consider then, if such a strategy could deliver tangible benefits such as financial savings to the bottom line or the meeting of environmental goals - and potentially save you from a hefty fine.

Anthony Foxlee-Brown from Grundon Waste Management explains.

The recent headline-grabbing furore over the amount of plastic found in oceans worldwide, the so called ‘latte levy’, and the Prime Minister’s 25-year plan to eradicate all avoidable plastic waste in the UK by 2042 mean that waste is firmly on today’s business agenda.

While changes for the good of the environment are to be applauded, it is also up to everyone to look closer to home at the improvements they can make - which is where a waste

18 MARCH 2018

management strategy comes in.

At Grundon, we work with many different organisations - from frontline staff in NHS Trusts to major manufacturers, from village pubs keen to improve their management of food waste to well-known leisure and shopping centres. What each of them has in common is a comprehensive strategy which includes achieving their environmental objectives, ensuring they meet all waste-related legal obligations, measuring performance and (some might say most importantly), making sure employees are fully engaged with the whole process.

Building on our years of experience and expertise, we’ve developed a checklist with plenty of practical advice to help get you started - and remember that we’re always happy to visit and perform a waste audit to transform ideas into action.

[1] Identify your waste

Do you really know what types and how much waste your business produces?

Undertaking a waste audit with the help of a reputable waste management company can help you identify where waste is arising and what currently happens to it. That doesn’t simply mean a visual survey around the premises, but also an analysis of your bills.

[2] Know your own goals Understanding your company’s goals is vital to developing an effective waste strategy. Do you have an environmental policy in place? Are you seeking to reduce your waste, improve recycling rates or divert materials from landfill?

It could be a combination of all three objectives. Decide on your goals and set realistic targets to achieve them.

[3] Understand your legal obligations Getting to know which Government waste legislation applies to your

WWW.CLEANINGMAG.COM

SPONSORED FEATURE

C&M

It will also reduce the likelihood of contaminating waste streams, which can then have a detrimental effect on how much you save.

business can be a real headache. A simple way to avoid falling foul of the law is to work with a single waste management provider who takes responsibility for being up-to-date with the latest legislation and can help you stay 100% compliant.

[4] Measure your performance against targets Setting targets is the first step. The second is planning how to measure your performance so produce an action plan and get commitment from senior management before rolling it out.

[5] Design a bespoke service Developing a bespoke collection service tailored for your business will, for example, ensure that the frequency of collection matches the volumes of waste your company produces. Working with a single waste management provider, who has a diverse range of facilities to treat a variety of waste, provides the best possible solution and ensures you have only one point of contact - making your life much easier.

that will help promote your recycling schemes, engage with your employees and help reduce your carbon footprint.

[7] Communication is key Communicating with your employees about what you want to achieve is crucial to your waste management plan’s success. Identifying a waste management champion or setting up a ‘green team’ to drive things forward are two very effective activities.

[8] Increase segregation and reduce contamination Provide clearly labelled containers, bins or bags for all waste streams. It sounds simple, but getting the right waste into the right container in the first place will have a big impact on how your waste strategy is performing.

[9] Review and report on your achievements Monitor your achievements against your set goals. By diverting waste from landfill, increasing recycling and segregating different types of waste, many of our customers achieve considerable financial savings. A good waste management provider should give you accurate data on your waste, whether it be tonnages collected, recycling rates or waste diverted from landfill for energy recovery and associated carbon savings.

[10] Share your waste management reduction successes Share your successes loud and proud: to staff, suppliers and customers.

It makes your staff feel good about working for you and can boost your reputation as a responsible and ethical business. In a world where corporate social responsibility credentials are part of the customers purchase decision-making, it could mean the difference between business won and business lost.

For more information about how to develop a waste management strategy or to request a free waste audit please contact info@grundon.com or call 01753 686 777.

WWW.GRUNDON.COM

[6] Select your waste management provider carefully A good provider will ensure you meet regulations, provide you with the right containers and collection service, and offer accurate waste management performance reporting. Look for one

WWW.CLEANINGMAG.COM

MARCH 2018 19

C&M

BCC COLUMN

Learning a healthy lesson Lee Peddle, national chair of the Association of Healthcare Cleaning Professionals, looks forward to discussing current challenges and achievements with colleagues at the Manchester Cleaning Show in April. team, and we will be using the opportunity to

EVEN if you’ve never heard of the

engage with other cleaning professionals

Association of Healthcare Cleaning

rewarding aspects of what we do. Since our inception over 40 years ago, we have been incredibly effective at driving up standards in

Professionals (AHCP), if there’s

and highlight the massive strides

one issue that gets public and

being taken within healthcare

the healthcare industry, working with other

national media attention when

hygiene through the work of our

professionals to develop cleaning standards and

it comes to cleaning it is levels of

members. But we also want to

now setting standards in education and training.

hygiene in the healthcare sector.

discuss the massive challenges we

The specialist knowledge and skills our

still face, and talk about the pressure

operatives use within the healthcare sector is

Established in 1975, we are

all suppliers linked to health and care

the professional body that works

also transferable into all other sectors - from the

with provider organisations, national and

sectors are currently experiencing.

cleaning of sanitary areas in a safe way for staff

government bodies and other associations to

We will of course also be promoting the

and those who use those areas, to reducing

develop, support and promote best practice

benefits of joining the AHCP to any cleaning

the incidence of harmful pathogens making

and healthcare cleaning industry standards.

professionals or companies involved in the

all buildings safe for everyone. Therefore we

However, the highly specialised work we and

health or care sectors. Membership is open to

also see the Manchester Cleaning Show giving

our members do is often just bundled into

any organisations or individuals with an interest

us a chance to collaborate with other cleaning

generic, catch-all phrases like ‘the health

in improving quality and standards in health

experts and suppliers to help find solutions

service’, ‘the NHS’ or ‘the care industry’,

and social care premises. As a member, you get

which we can all benefit from.

meaning the crucial role we play in helping to

direct access to a range of professional training

deliver vital, preventive interventions through

and development programmes, a wealth of

care sector or not, if you are passionate about

the improvement and maintaining of hygiene

information, expertise and experience as well

hygiene as a force for the common good come

standards often gets lost.

as help, advice and support from like-minded

and find us in Manchester in April and say hello.

In fact, many within the cleaning industry

fellow professionals. You also get to work with

After all, better cleanliness to improve health and

itself probably don’t fully grasp the key role our

a large variety of suppliers to develop and test

wellbeing is everyone’s business, not just for those

members play in supporting frontline clinical

new innovations, and you as an individual

working in hospitals, GP surgeries or care homes.

care, which is why we are greatly looking forward

will have a voice and influence on tomorrow’s

WWW.AHCP.CO.UK

to joining colleagues from across the cleaning

cleaning standards.

industry at the Manchester Cleaning Show in April.

You’ll find us exhibiting on the BCC’s stand alongside other members and the BCC’s executive

In fact, giving our members that ‘voice’, and

So, whether you are in the health and social

The AHCPis a member of the British Cleaning

the chance to genuinely contribute to improved

Council. Any views expressed by Council members

health outcomes, is probably one of the most

are not necessarily shared by the BCC itself.

The Professional Independent Registered Trade Association for

Window Cleaning

See us at

on Stand A38

Membership offers numerous quality benefits

IOSH Accredited Safety Training

Safety Accredited Member (SAM) Procurement Scheme

Secure online shopping at: www.f-w-c.co.uk/shop.htm Federation of Window Cleaners 7HO (PDLO LQIR#I Z F FR XN ² :HE ZZZ I Z F FR XN

20 MARCH 2018

WWW.CLEANINGMAG.COM

MAKING A MARGIN - A CONTRACTOR’S BLOG

C&M

Hygiene services - a good or a bad microcosm of the cleaning industry?

Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports.

a lot of time at So

that if your client buys them in direct, then as

Clean looking at

a contractor you don’t

developments in

have to worry, because

the hygiene services

service issues are not

market as part of a

your responsibility. But

review of the way we provide this service - and

the fact is the employees at your client’s building will

when I say hygiene services, I’m

most likely assume it’s you that

including sanitary bins, vending

looks after it and, when canvassed

machines, air fresheners, and

for opinion by the FM, any

dust mats, as well as washroom

complaints about hygiene services

products.

will be lumped in with cleaning.

At the end of it, I couldn’t help

You’re tarred with the same brush.

but notice how many of the issues

Add to this the fact that within a

that are circulating in the cleaning

typical office cleaning contract,

industry at the moment are

hygiene services punch way above

magnified in hygiene services. Five

their weight in terms of benefit

things stood out:

versus cost and it seems crazy not

• Eye-catching innovation in

to put more effort into specifying

product design.

• Corporate social responsibility, especially in respect of recycling.

and talking up this element of the service more effectively.

What’s to be done? Well, if you

• Helping clients to leverage a clean

don’t want to go down the self-

work environment to keep their

delivery route, the least you can

own staff happy.

do is add a point of difference to

• Using IT to drive up customer service levels.

TM

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highlighting the genuine benefits to a client’s building of a leading-edge

industry desperately needs some

hygiene services solution - one that

imaginative branding to breathe

ticks all the boxes above. In doing

life into what is essentially a dull

so, you might for a moment deflect

service.

your client’s eyes from the number at the bottom right of the price

because, like some parts of the

schedule and start a conversation

cleaning industry at large, hygiene

about the real value of cleaning.

services suffer from a rather mixed

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reputation. Now you could argue

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C&M

CONTRACTS

Playing a part in ‘sustainable redevelopment’

Three-year performance for Churchill

AS part of an extensive

future of the built environment.

CHURCHILL Contract Services has

it is important that with world-

refurbishment of its Leatherhead,

Businesses are facing increasing

been awarded a three-year contract

class reputations, Town Hall and

Surrey headquarters building,

pressures to improve their carbon

with Performances Birmingham

Symphony Hall provide world-

the Wates Group has opted to

footprint and, as a result, are

Ltd. Town Hall and Symphony

class experiences for audiences

replace its current hand drying

looking for solutions that can save

Hall are managed together by

– cleanliness being of top priority.

system with the EcoCurve 550A

both energy and operating costs.

Performances Birmingham, a

This is a really exciting time for

from Savortex. By switching to

It was important to us that our

registered charity. Between them,

Town Hall and Symphony Hall and

this smart technology, Savortex

newly refurbished Leatherhead

the two halls present a programme

the next few years will see a lot of

estimates that the company will

headquarters building reflected

of around 800 concerts and events

change across the organisations.

make significant cost and energy

our company ethos and we were

a year. Over 500,000 people visit

Churchill has impressed us with its

savings, including 77.10 tonnes

extremely impressed with the

Town Hall and Symphony Hall

innovation and proactive approach

of CO2, totalling £14,630 over a

Savortex EcoCurve range and the

annually, and almost 12,000 young

– I cannot think of a better cleaning

seven-year period.

savings it can deliver.”

people and 6000 adults participate

partner over the coming years.”

The EcoCurve 550A uses a

Syed Ahmed, CEO at Savortex,

in the thriving Education and Community programme.

Mark Whyte, operations director, Churchill - Midlands and North,

patented energy recovery and

said: “This partnership with

curved air delivery technology,

Wates is just one example of

which results in a claimed 66%

how our hand dryers can help

with Performances Birmingham

2018 with a new partnership.

energy saving compared to any

businesses improve efficiencies

and includes general cleaning,

Both buildings are integral to

other dryer on the market, and

and decrease costs. Our hand

window cleaning, washroom

Birmingham’s history and identity,

as a result delivers considerable

dryers have been designed to

services, as well as other sanitary

and we will collaborate with the

carbon and cost savings.

transform the washroom market

services across both buildings.

team at Performances Birmingham

Dr. Zainab Dangana, Wates

by delivering unrivalled levels

This is Churchill’s first contract

Nick Loveland, chief operating

said: “We’re delighted to kick off

to ensure that the facilities of these

sustainable technology services

of sustainability, energy and

officer for Town Hall Symphony

celebrated venues are kept up to

manager, said: “Wates is

operational resource savings.”

Hall, said: “Both venues are

the highest standards.”

committed to the long-term

WWW.SAVORTEX.COM

internationally renowned and

WWW.CHURCHILLSERVICES.COM

Winning combination at Camelot provided to Camelot’s executive

boasts a long and established

is currently delivering an

assignment, Incentive extensively

team with recommendations and

history of delivering valuable

intensive consultancy project

reviewed the capabilities of

options for the organisation’s FM

consultancy services to industry-

for Camelot, the licensed

10 candidates for the position

budget and operation around

leading organisations. We look

operator of the National Lottery.

of head of FM, before working

the UK. Incentive will also review

forward to receiving the team’s

Incentive has appointed a new

closely alongside Camelot to

current operations across

expert recommendations and

dedicated head of facilities

jointly approve the selection of

Camelot’s portfolio of buildings

incorporating them into our

management for Camelot to

Alicia Moult, who has previously

before recommending the most

future FM strategy.”

oversee the company’s day-to-

held the roles of interim head of

appropriate and effective future

day FM operations and work

facilities at McCann and group

model for service delivery.

of Incentive FM Group, said:

with other members of the

facilities manager at Wonga.

The intention is for Camelot to

“Camelot is a highly-regulated,

Incentive executive team on this

Moult joined Incentive earlier

implement its finalised FM strategy

complex and successful business,

assignment.

this month and was immediately

from 1 April 2018 at the latest.

and we are extremely pleased

INCENTIVE FM Consultancy

They will review the

As part of the consultancy

assigned to Camelot, where she

Neil Kellar, operations

Jeremy Waud, chairman

to be working with them on this

organisation’s FM operation and

will be based at the company’s

director at Camelot, said:

important project. Alicia is an

make recommendations for any

head office in Watford. Her remit

“Camelot is unique - we’re a

outstanding candidate and we

future structural and operational

includes overall responsibility for

commercial company charged

are confident she will flourish in

service delivery changes that will

maintenance, cleaning, security,

with raising billions of pounds

her new role. As a team, we are

enable Camelot to become even

M&E, reception, print room, and

for the public good. So, when

fully committed to delivering a

more efficient as it strives to build

office services at six Camelot

carrying out projects of this

number of interesting and cost-

on the £30 million a week it already

properties across the UK.

nature, it is important that we

efficient alternative FM solutions

raises for National Lottery Good Cause projects across the UK. 22 MARCH 2018

As part of the project, a detailed plan and regular reports will be

work closely with a partner we

for Camelot.”

can trust. Incentive FM Group

WWW.INCENTIVE-FMGROUP.COM WWW.CLEANINGMAG.COM

CONTRACTS

Malcolm Logistics gets a clean sweep with supplied fleet

Bryan McLaren from Briggs Equipment and John Hutcheon from the Malcolm Group.

ORIGINATING as a family-

costs and CO2 emissions by

owned business in the 1920s,

improving operator performance

the Malcolm Group has become

and overall fleet efficiency.

one of the leading providers

carried out by Briggs’ and Hako,

maintenance services in the UK.

an additional seven pieces of equipment have recently been

Equipment UK as its preferred

delivered to the Leven site,

supplier of materials handling

including two Hyster H2.0FTS

equipment as part of an extensive

and five Hako cleaning machines

materials handling capability

for indoor use in the despatch,

review, Briggs has supplied over

materials store and bottling

137 pieces of new equipment

halls. The new cleaning fleet

across a range of sites including a

included two compact ride-

number of sites that are managed

on Sweepmaster 900Rs, a

on behalf of customers.

Sweepmaster 1500 RH (a large

Briggs has already supplied

powerful vacuum sweeper), a ride-

the company with 111 Hyster

on Scrubmaster B120R (a scrubber

forklift trucks plus an additional

dryer with the ability to access

26 machines, which are a mix of

areas previously only reached

Aisle-Master articulated trucks,

by pedestrian equipment), and

ride-on powered pallet trucks,

a Scrubmaster B45 (a smaller

sweepers, and scrubber dryers.

pedestrian scrubber dryer).

Specially ‘wrapped’ in their

Briggs Equipment UK works

own unique corporate identity,

with many customers, helping

the forklift trucks were specified

businesses of all sizes in a

with the Hyster Tracker wireless

range of industries to meet their

asset management system, which

business objectives.

is designed to reduce operational

WWW.BRIGGSEQUIPMENT.CO.UK

RCA appoints cleaning contractor AFTER a competitive tender

in Kensington, White City

process through the London

and Battersea. The university

Universities Purchasing

has more than 2200 Masters

Consortium, the Royal College

and doctoral students, and

of Art has appointed Churchill

employs 1000 professionals

as its chosen cleaning partner.

including scholars, art and

As part of the three-year

design practitioners, along

contract, Churchill will provide

with specialists, advisers and

cleaning services across the

distinguished visitors.

RCA’s three London campuses

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C&M

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MARCH 2018 23

C&M

SPECIAL REPORT

Rebrand ‘more than just a new image’ Robert Scott, one of the UK’s largest manufacturers and suppliers of cleaning products, has invested in a brand refresh to position the business for future growth. Neil Nixon spoke to Alastair Scott and discovered that a new visual image is just a small part of the story.

ROBERT Scott was founded in 1925, and this

knowledge they bring to our customers and

fourth-generation family business has built

end-users day-in, day-out. The rebrand is a

an excellent reputation for a reliable, quality

statement of our commitment to share this

and wide-ranging product range amongst its

expertise to provide the best possible janitorial

distributor client-base and end users. Following

solutions for our customers’ diverse needs.”

Visitors to Interclean in May will see the

a number of acquisitions and a rapidly expanding and evolving range of products, the

new Robert Scott branding in full effect,

Robert Scott brand had become, according to

including new packaging and the company’s

Alastair Scott, the company’s sales director,

new trade-only ecommerce website for

‘diluted and confused’.

existing distributors, along with a brand new product catalogue.

“Having been around for so long, people

“This focused rebranding is also designed

had got used to us and had – in some cases –

to assist our distributors in selling products

lost sight of what we do,” said Alastair Scott.

across our full range,” concluded Alastair

“Following a number of high profile acquisitions we no longer had a clear brand identity – in fact,

consultation. “One of the over-riding responses

Scott. “Our approach to market does not

there was no clear ‘Robert Scott’ branding on

we received from our conversations with clients

change – we remain committed to our

most of our product range.”

was that Robert Scott personnel are extremely

distributors and will not sell direct. Even our

But the rebrand was much more than just

helpful and very knowledgeable about all things

ecommerce website is for distributor use only.

an exercise in improving the company’s visual

cleaning related. Therefore the strap-line brings

But everything we have done will assist end-

identity. Alastair continued: “The rebrand was

into focus what we already are, not what we

users – the customers of our distributors - to

only 10% about image – the exercise enabled

aspire to be.”

identify products, and to recognise the breadth

us to reconnect with our customers and staff

The rebrand process was led by Studio North,

of the Robert Scott offering.”

The strategy behind this rebranding exercise

to understand what the brand means to them.

an agency based in Manchester. And the project

What are we good at? Where can we improve?

had real purpose. “This certainly wasn’t a vanity

is sound, and the focus that the exercise has

These were all questions we asked. The result

project,” continued Alastair. “Everything we

provided the company has been extremely

of all this consultation is a refocused company,

do is to improve efficiency and innovate while

valuable. Under committed and highly skilled

and the rebrand is a visual indication of this.”

never compromising on quality - at the right

management, the future for Robert Scott looks

price. The new brand celebrates the people

very rosy indeed.

behind our products and the decades of

WWW.ROBERT-SCOTT.CO.UK

The new strap-line – ‘Serious cleaning knowhow’ – is also the result of customer and staff

24 MARCH 2018

WWW.CLEANINGMAG.COM

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C&M

WASHROOM HYGIENE

Washroom wants… and needs What do people want from their washroom? And what do they actually need? Essity’s Amelia Baker looks at the importance of striking a balance between design and functionality in the away-fromhome washroom.

WHETHER we realise it or not, we all have

was considered to be the most essential

impressed by ‘extras’ such as high quality

certain expectations of the washrooms

requirement. A total of 94% of people listed

hand soaps, soft hand towels, moisturisers,

we visit. But those expectations are likely

this as their top priority and rated it even

and fresh flowers. Our survey showed that a

to depend on the type of washroom

higher than a fresh, clean and pleasant-

hook where the visitor could hang their coat

in question. For example, we might be

smelling facility. A total of 83% said soap was

or bag was also a relatively high priority with

pleasantly surprised to come across plentiful

important while 81% said the same about

64% citing it as important.

supplies of extra soft hand towels and hand

hand-drying facilities.

moisturiser in the council-run toilet of a park

So while toilet paper and hand hygiene

Smart dispensers such as the Tork Image Design Line will create a good impression

or town centre. On the other hand we would

facilities are considered to be our most

in upmarket hotels and restaurants. These

be outraged to be confronted by empty

essential requirements, expectations will

dispensers for soap, toilet paper and hand

dispensers in a smart restaurant washroom.

be higher at venues where a visit to the

towels combine brushed stainless steel with

Similarly a vase of fresh flowers would be

washroom will form part of the overall

a black trim and the range also includes a

an accepted sight in the washroom of an

experience.

Tork Facial Tissue box, a stylish bin and a matching coat hook.

upmarket hotel. But it would strike an odd

Nine out of 10 people questioned in our

note in a more functional facility such as a

European study said they noticed the design

When attending an amusement park or a

service station or airport. But what are the

of the washrooms when visiting a restaurant

stadium, the washroom visitor’s expectations

basics that we require from a washroom? And

or staying at a hotel, for instance. A total of

will be different. They will care less about

what extras would we ideally like to find?

60% said an attractively-designed washroom

the design of the washroom and more about

made their restaurant experience more

the speed with which they can use it. Anyone

a number of surveys into people’s washroom

pleasant, while 75% claimed the washroom

who has invested in a day out at a theme park

experiences. One study in which we polled

design was an important element in their

will want to maximise their time on the rides

more than 2500 Europeans revealed -

satisfaction with their hotel room.

whereas stadium-goers will want to cut short

Over the years we at Tork have carried out

unsurprisingly - that a supply of toilet paper

Guests and diners also tend to be

their washroom visit to ensure that they see the entire event for which they have paid.

In a Tork-commissioned survey we questioned 3000 people who had recently visited a stadium or similar high-traffic venue about their washroom experiences. A total of 42% claimed that a bad washroom visit had had a negative effect on their overall experience of the event. But what constitutes a ‘bad washroom experience’ in the case of a stadium? It turned out that dirty, overcrowded washrooms were a particular bugbear among guests who feared being held up in the toilets and missing the event. In fact, nearly a third of respondents said they limited their food and drink consumption at a stadium in order to avoid having to visit the loo.

Overcrowding is often a problem at these types of venues since everyone wants to visit the washroom at the same time either before or after the event or during

26 MARCH 2018

WWW.CLEANINGMAG.COM

WASHROOM HYGIENE

C&M

Clear Drains Clear Conscience the interval. The washroom

parks tend to have several

flow, including the hand-

washrooms spread out over a

drying process, is one of the

wide geographical area, making

major reasons for hold-ups in

it difficult for staff to anticipate

a stadium washroom. Leaving

which block is likely to come

the washroom with wet hands

under heavy usage and when. So

is both uncomfortable and

if one washroom is particularly

unhealthy since germs breed

heavily used it is likely that

more quickly on damp hands

supplies of soap, toilet paper and

than on dry ones. But washrooms

hand towels will run out and the

will quickly become overcrowded

disgruntled guests will be forced

if the hand drying facilities are

to queue for those cubicles

inadequate, perhaps because the

and sinks where consumables

towel dispenser is jammed or the

remain in place. Tork EasyCube

air dryer takes too long to take

helps theme parks meet the

effect. If a hand towel dispenser

expectations of washroom

has run out, too, queues will form

visitors by ensuring that all

around the other units which

dispensers are well stocked and

will again cause congestion and

that cleaning standards remain

frustration. A good solution here

high. The system connects

is the Tork PeakServe Continuous

the washrooms via sensors in

Hand Towel which has been

dispensers and on cubicle doors.

developed specifically for

These allow cleaning staff to

stadiums and other high-traffic

remotely review washroom traffic

venues. The unit will never jam

and refill levels so that they can

since it gives out paper from a

respond to needs in real time

continuous sheet. And it takes

and keep all the washrooms in

just three seconds for each visitor

operation.

to be delivered a towel which

So our washroom wants and

dramatically speeds up the hand

needs depend very much on

drying process since even the

where we are and what we expect

fastest of air dryers takes 10-12

from the facility in question. But

seconds to dry the hands.

a clean, hygienic washroom that

At a theme park or amusement

allows every visitor to make a

venue, washroom visits will

swift visit - and then exit with

occur more randomly than in a

clean, dry hands - will at the

stadium which means that peak

end of the day fulfil all our main

times will be harder to predict.

washroom requirements.

Another issue here is that theme

WWW.TORK.CO.UK

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MARCH 2018 27

C&M

WASHROOM HYGIENE

A fresh perspective on washroom hygiene Steve Courtney, business development manager at Robert Scott, shares insights from the company’s 90 years of cleaning know-how, discussing new products and changing customer habits that are making a real difference in the washroom hygiene category.

Caddy Clean’s ergonomically designed

THE world of washroom hygiene presents an abundance of both challenges and

handle helps cleaners to avoid having to stoop

opportunities for the cleaning sector. New

while using the machine, and it can also be

materials and products are coming to

easily adjusted using its variable shaft length

market designed to lessen the impact on the

and angle - all with the user experience in

environment and reduce waste, while allaying

mind to optimise comfort and efficiency. The

concerns around the use of harsh chemicals in

heavy-duty battery lasts up to 2-3 hours and the

cleaning products. The challenge is sourcing

brushes are designed for hard to reach corners,

and manufacturing products that meet these

uneven surfaces and tight or narrow niches

requirements and remain effective.

where deeper cleaning is required to achieve the right degree of cleanliness in the washroom.

Revo ‘loo’ tionary products The LooBlade is a firm favourite with our

The perfect finish

customers - a unique replacement for the

Hi-shine microfibre cloths are ideal for

conventional toilet brush. The traditional

achieving a spotless finish in washrooms,

toilet brush is fundamentally flawed in its

designed to give a fast, smear-free clean on

design in that it doesn’t clean efficiently, clogs

glass, steel and shiny surfaces thanks to the

easily and drips surplus water. It also requires

that helps kill 99.9% of germs, both during and

excessive use of cleaning chemicals, water and,

after cleaning. The anti-microbial properties of

ultimately, people hate the sight of them.

the blades mean that germs are killed outright,

which can be used wet or dry - highly absorbent

unique properties of microfibre fabric.

Hi-shine is a thick, semi-disposable cloth

The LooBlade is a revolutionary product

so there is no need to use bleach to disinfect it.

and easy to wring out, it also dries quickly

design centred around new technology called

Multiple flushes to clean the brush head are also

after use. It’s ideal to use with chemical-free

SwipeClean - by replacing the classic brush

no longer necessary, saving on water usage.

cleaning agents that are more environmentally

bristles with an eight-blade silicone cleaning

A ‘hollow-point’ head feature also helps act

head, it allows continuous contact with the

as a plunger to clear blockages, and the unique

microfibre cloths among customers across all

surface to swipe clean, while also reaching

holder design allows for free air flow to ensure

sectors due to its versatility and performance.

under the rim with ease.

no residual water collects. More importantly, the

WWW.ROBERT-SCOTT.CO.UK

The LooBlade doesn’t get clogged up like

friendly and has become one of the best-selling

LooBlade has changed the disposable attitude

the bristles of a brush and has hydrophobic

towards traditional toilet brushes, which

properties that shed water and reduce drying

should be replaced often, creating unnecessary

time. It also contains an anti-microbial additive

waste. Each LooBlade comes with a two-year guarantee, making it more environmentally considerate and cost-effective.

Design for change The Caddy Clean is another example of innovative product design that’s perfect for washrooms. It is a handheld equivalent of a large floor scrubbing machine, which solves the problem of accessing hard to reach areas such as around toilet bases, sinks and showers as it scrubs and polishes where larger, heavier and mains powered machines cannot access.

28 MARCH 2018

WWW.CLEANINGMAG.COM

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C&M

WASHROOM HYGIENE

Is your toilet ‘loo-sing’ you money?

Peter Backman, an expert in the foodservice industry and a P&G Professional Expert Advisory Council member, reports.

FIRST impressions are of great importance to

to a restaurant or bar because of poor toilet

hotels, restaurants and cafes. Consumers are

standards, and 85% will also warn friends

acutely aware of things like dining room décor,

and family members planning on going to a

the whiteness of linens and the shine on cutlery

restaurant if the toilets are in a bad condition*.

and glassware. However, many foodservice

Poorly cleaned washrooms can clearly deter

companies are so focused on the front of house

repeat customers and have a negative impact

details like lighting, ambient music and smiling

on customer recommendations and reviews.

staff that they overlook one of the biggest

Bad washroom experiences are shared with

Nowadays, hygiene certificates are also a

influences on customer satisfaction that is

families and friends, which deters referrals,

great way to reinforce your hygiene standards

usually hidden away from view. I’m talking, of

influences the possibility of them returning and

in the eyes of the customer. The number of

course, about the washroom.

can put off potential new customers.

consumers aware of these standards is growing

Perhaps more importantly, images and

evidence that staff are cleaning regularly.

and increasingly being referenced when looking

First impressions count

comments about your toilets can be published

at locations to dine. Similarly, highlight the

The toilet can often be amongst the first of your

for all the world to see on online review sites

cleaning products you use with logos or stickers

guests’ experiences in your establishment, and

such as TripAdvisor, which we know consumers

in public areas. Many - for example, the P&G

it certainly has a very great influence on their

frequent when choosing where to dine.

Professional range which includes Flash, Fairy

overall impression. Consumers like to think

Bathroom rating has become so popular, there’s

and Febreze - are used by consumers in their

that the kitchen is kept clean, but they have to

even a website that helps guests post photos

homes, and are trusted, recognised brands that

trust this is the case, and leave it in the hands

and share their stories about the hygiene of a

they know clean effectively.

of management and environmental inspectors

bathroom with people around world!

What can be done about it?

Cleaning up with professional products

to ensure standards are met. But they will draw their own conclusions when they can.

If your toilet (which, after all, is very

As I’ve said, restaurants pay attention to food

The materials in the cleaning cupboard, just like

accessible to customers) is dirty, they will draw

orders and delivering quality meals to guests,

the ingredients in the kitchen, can make a world

conclusions about other areas - especially what

but view cleaning as a necessary evil. Common

of difference to the standards and bottom line

it says about the hygiene in your kitchen where

areas in hotels will have the same impact on

in any establishment. Companies need to view

meals are being prepared (and which is normally out of bounds).

It’s not just overall cleanliness

customer perception as delicious, well cooked meals.

So the first step is to ensure that

and gleaming surfaces that

standards of cleanliness are kept

customers see: details like a

up to scratch. Then, the best way to

toilet paper-strewn floor or

cleaning products, specifically for washrooms, as an investment rather than a necessary evil.

Arming staff with cleaning products that are simple, trusted and effective is worthwhile in the long run. Using cleaning products that don’t

communicate good cleaning practices to

perform first time, leave behind residue or have

rusty and poorly maintained pipes can

customers is pretty obvious: if it’s seen

an unpleasant smell risk poor customer reviews

have a lasting negative impact. Unpleasant

by the customer, keep it clean, and

and dissatisfied staff.

odours are of course instantly off-putting.

they will take notice and be impressed

Aspects like these, not to say the toilet

by your standards. Reinforce these

the right tools for the job, and trained in the

bowl or sinks, are always being

high standards by ensuring there

best way to use them. Ensuring that they’re

judged by your customers, some of

are visible signposts of cleaning

aware of the correct quantities of cleaning

the time overtly and other times

having taken place. For example,

products to use, for example, prevents over-use

subconsciously.

leaving a clipboard with a timetable

and can help cut costs. The importance of

So why should this matter? A

for cleaning checks on the back of

training staff on proper use of products can’t be

recent YouGov survey revealed

the washroom door and ensuring

underestimated. It can often be a challenge -

that more than 97% of people

cleaning staff are diligent in logging

when there is traditionally a high turnover

would be put off returning

their cleaning provides guests with

30 MARCH 2018

Make sure cleaning staff are equipped with

Continued on Page 33.

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WASHROOM HYGIENE

C&M

App aims to improve industry standards HSG UK has launched a fully integrated management tool and review app to help venues and washroom services providers address issues and raise standards. The Cleen App is free to download and enables customers and visitors to log reviews of washrooms in any type of venue from restaurants and shopping centres to sports stadia and airports.

BUSINESSES and washroom services providers

profit company is one of the country’s leading

can then sign up to their own Cleen Dashboard

providers of disability related advice and

which is a complete washroom management

support to businesses including managing the

tool. This enables venues to have immediate

now widely recognised Access Card for many

access to the Cleen App reviews so that they can

major venues across the UK to provide a more

take action and directly respond to customer

efficient and dignified way to communicate

feedback. Washroom service providers can

needs and evidence disability. He said: “The

also use the Cleen Dashboard to manage their

providers to have instant access to reviews -

accessibility and standard of washrooms is a

portfolio of washroom clients.

good and bad - and take the required action.

major consideration for disabled people when

A positive review is a good advertisement and

they are deciding where to visit - whether that

compliment accessible and clean washrooms or

marketing tool for a business. When feedback

be a shopping centre, theatre or restaurant.

post complaints and issues they have faced such

is negative, the business has the information

Cleen App is therefore a simple and engaging

as dirty basins, no soap or toilet paper, access

available immediately to address the situation or

way of giving disabled people a voice to share

problems for people with disabilities, and lack of

take its washroom services provider to task. First

their experiences - good and bad - to help other

baby changing facilities. The reviews are fun and

impressions definitely count and our aim is to

people make those decisions. I hope that it

easy to post by clicking different icons and users

improve the world one washroom at a time.”

will be embraced by businesses in all sectors

With the Cleen App, users can either

can even upload photographs to support their

Rice continued: “It has long been a bug bear

as there is a growing understanding amongst

review. These can then be viewed by other Cleen

of mine that, in this day and age, we are still

businesses that disability, simply put, is good

App users so that they can see which venues

faced with washrooms that are dirty, smelly

for business. Disabled people themselves have

have good - and poor - washroom facilities and

with no toilet paper and overflowing nappy

spending power in the UK of around £80 billion

make a choice to visit accordingly.

and sanitary bins. It’s a particular issue for the

but this is heavily influenced by their perception

hospitality industry. How many times have

of a business’s ability and willingness to work

drawn on his company’s expertise in washroom

we gone to a restaurant and walked out after

with disabled customers and employees.

water conservation and services and worked

visiting the washroom, presuming that a grotty

Access to washrooms is sometimes governed

with digital marketing agency Subism in Derby

loo means a dirty kitchen? If a washroom is not

by the physical make up of a building but there

and London to develop the technology. He is

fit for purpose, it is not just an inconvenience

is no excuse for sub-standard facilities and

confident that the app will be embraced by a

but can badly affect the quality of life for a large

cleanliness and Cleen App addresses this, which

wide range of businesses and venues who share

part of our community and particularly for

is very welcome.”

his passion for raising industry standards. He

people with disabilities and parents needing

said: “Cleen App gives the public a voice on

baby changing facilities.”

HSG UK’s managing director, Simon Rice, has

washroom facilities and cleanliness and the

This was echoed by Martin Austin, managing

The Cleen App is available from the App Store for Apple devices and the Google Play Store for Android.

Cleen Dashboard enables businesses and service

director of Nimbus Disability. The not for

WWW.CLEEN.WORLD

Continued from Page 30.

the right product for the job, can help with

consistently instil standards into the entire staff.

training. Largely visual instructions also help

It’s not just the job of the cleaning operative to

overcome any potential language barriers.

keep things clean: it’s everybody’s responsibility.

of cleaning staff in the hospitality industry

WWW.PGPRO.CO.UK

- to ensure everyone knows how to use the products correctly.

Cleaning companies like P&G Professional

A team effort If I can leave you with only one lasting tip to

* Survey commissioned by Cannon Hygiene,

that provide clear instructions, and use images

ensure back and front of house staff maintain

carried out by YouGov, who polled 2012 British

and colour coding to help cleaning staff identify

maximum hygiene levels at all times, it’s to

adults, January 2018.

WWW.CLEANINGMAG.COM

MARCH 2018 33

C&M

WASHROOM HYGIENE

Protecting people with simpler hand hygiene Hand hygiene has never been so important. Studies suggest around 80% of all infectious diseases - including influenza and the common cold - are spread by touch. This link has been known for years, so it is perhaps all the more surprising that so few people wash their hands after going to the toilet or before handling food. Apparently, just 39% of us wash our hands before eating.

SADLY, news about some outbreak or another is never very far away. The UK has recently experienced the worst winter flu season this decade so it would seem there is more work to be done. Improving hand hygiene would not only reduce suffering and save lives but lessen the burden on healthcare services and minimise the impact on our families, friends and work colleagues when we become ill.

Hand hygiene should be so simple that there is no reason not to do it. Up to 100,000 bacteria can live on each square centimetre of skin. Not all are bad but it only takes a few to survive and multiply for an illness to take hold. Products must therefore be effective but they must also be safe. There should also be a choice of products to suit different applications.

It is tempting to encourage more frequent hand washing in every setting but this is not always ideal. In healthcare, for example, staff should wash their hands between every patient contact. That can mean a lot of washing during a normal day. That can be time-consuming but additionally conventional soaps can strip

often a particular dispenser has been used and

and flexibility. The pouches are larger than

natural oils which protect the skin, leading to

how much product has been consumed. In a

average which, combined with the dispenser’s

an increased risk of damage through conditions

hospital, for example, knowing how many times

excellent dosing control, ensures the maximum

such as dermatitis. Under these circumstances

a dispenser has been used and comparing this

interval between refills.

the wise advice is to use a hand sanitiser

with the number of patient contacts by nurses

that kills pathogens faster than soap without

would give a reasonable indication of whether

operator before the battery or pouch needs

removing protective oils.

the team has been complying with agreed

replacing. This helps ensure continuity of

Alerts generated by the dispenser warn the

standards. If not, additional awareness and

hand care product availability. The dispenser

available and ready to use whenever required.

training can be provided and the subsequent

automatically switches between automatic

Dispensers must be situated conveniently

change in usage patterns assessed.

and manual mode in the unlikely event of

Whatever products are chosen, they must be

to encourage regular and proper use. At the

Managing these challenges is behind the

battery failure to ensure users can still access

same time, they should ideally contain enough

concept of Diversey’s new IntelliCare system.

the product. Finally, the dispenser provides

product to prolong the interval between refills

The dispenser can be used with a wide range

feedback on the number of doses and the

and therefore minimise the risk of outages and

of hand care products - soaps, washes and

amount of product used, allowing supervisors

reduce necessary restocking burdens.

sanitisers - so that operators can choose the

to assess usage patterns. The next-generation of

one most suited to their specific requirement.

the IntelliCare dispenser will also be Internet of

monitor usage. While it is rarely desirable to

Each product is supplied in the same design

Clean enabled to allow remote monitoring.

monitor individuals, it is helpful to know how

and size of pouch to enable interchangeability

WWW.DIVERSEY.COM

Another way to encourage compliance is to

34 MARCH 2018

WWW.CLEANINGMAG.COM

q 0800 243 919

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C&M

MANCHESTER CLEANING SHOW 2018 – OFFICIAL PREVIEW

Business is booming at The Manchester Cleaning Show Event City, Manchester – 11 & 12 April 2018

The inaugural Manchester Cleaning Show, staged in 2016, drew large numbers of industry professionals to Event City.

THE Manchester Cleaning Show - being staged at Event City, Manchester on

in 2016, an event that exceeded all our expectations both in terms of

11 and 12 April 2018 – returns to the north of England following an extremely

exhibitor and visitor numbers. We have built on this success, and have

successful launch event in 2016. The event follows the same exhibition

delivered an even bigger and better event for 2018. We look forward to

and free conference format of its parent Cleaning Show, held in London

welcoming the cleaning industry to Manchester in April.”

every two years. Event organisers – the British Cleaning Council and Quartz

In addition to a busy exhibition, which includes stands featuring major

Business Media, publisher of C&M – are expecting well in excess of the 2300

brands such as Karcher, Nilfisk, Bunzl, Sebo, Prochem, and Jangro, the

visitors that attended the inaugural event, and have already increased

event also features a full two-day seminar programme – more details on

capacity in the exhibition hall by 25% to accommodate more exhibitors.

page 38. The programme is largely themed around the challenges and

Stan Atkins, chairman of the British Cleaning Council, said: “In 2016

opportunities facing the UK’s cleaning, hygiene and waste management

we brought The Cleaning Show to the north for the first time and we

industries over the next five years. This will include key issues such

were genuinely overwhelmed by the enthusiastic support it received

as Brexit, the growing skills gap, professional standards and career

from both exhibitors and visitors. We also saw Steph McGovern from

progression, health and safety at work, and increasing automation within

BBC Breakfast’s business team broadcast live from the show on the first

the sector. Senior representatives drawn from both private and public

morning, demonstrating the significance of cleaning to the UK economy.

sector organisations will participate take in the seminar. In addition,

The fact that we’ve had to increase the size of the exhibition by 25% to

experts from Firedog Research - which recently conducted the most in-

meet demand, together with the high number of visitor registrations we’ve

depth analysis seen in recent years into the size, value and future direction

already seen, indicates that April’s show will be far bigger and busier than

of the UK’s cleaning, hygiene and waste management industries - will be

we initially anticipated. If you want to guarantee securing a stand, or want

sharing insights into the future of the sector based on its research findings.

to ensure you get ticket, I’d suggest you do it sooner rather than later based on the interest we’ve had so far.”

Steve Diprose, managing director of Quartz Business Media, said: “Whilst moving the Cleaning Show from Birmingham to London has been a phenomenal success, the one negative was that we saw a reduction

In addition, The Federation of Window Cleaners (FWC) will once again be hosting the annual Window Cleaner Challenge where the fastest entrants get the chance to win £250.

Anyone responsible for cleaning and hygiene services, or those responsible for the procurement or distribution of cleaning products, are

in the number of regular visitors from the north west, north east, and

invited to register for their free pass now:

Scotland. In response to this we created a new event in Manchester

WWW.CLEANINGSHOW.CO.UK/MANCHESTER

36 MARCH 2018

WWW.CLEANINGMAG.COM

See us at

on Stand B10

C&M

MANCHESTER CLEANING SHOW 2018 – OFFICIAL PREVIEW

Seminar Programme Cleaning and Hygiene – a 2020 Vision WEDNESDAY 11 APRIL

services at Manchester Metropolitan University

Synopsis:

Session: The British Cleaning Council – leading

will also be included. A practical guide to creating

Brexit will change the

the industry towards a prosperous future

attractive workplaces, optimising contributions

way cleaning companies

10.00

and enhancing the wellbeing of staff.

employ people. Since the Brexit vote in June 2017,

A welcome to the Manchester Cleaning Show.

By Stan Atkins, chairman of the British

11.15

there has been a reduction in the numbers of

Cleaning Council.

Creating a career in cleaning.

people emigrating to the UK looking for work.

By Denise Hanson, FBICSc.

Bespoke believes this trend will continue in the short to medium term. It also believes this will

10.15 The British Cleaning Council’s research report –

Synopsis:

present a once in a lifetime opportunity for the

Preparing for the future.

From cleaning operative to manager: This

cleaning industry to redefine what an entry level

By Gwenn Winters, director of research and

presentation will look at the progression route

job is and flip public perceptions of the cleaning

data management, Firedog.

for cleaning operatives to reach management

industry on their head. By engaging with under-

level within the cleaning industry.

employed groups in society Bespoke believes the industry can transform cleaning jobs into

Synopsis:

gateway employment opportunities.

FireDog Research is

11.45

an insight agency that

Window cleaning - removing the risk.

supports government,

By FWC Executive member Scott Smith,

Session: Future-ready workshops

trade associations and

managing director, Smith Services Ltd;

13.30

employers seeking to understand challenges

and FWC vice-chairman Michael Lamont,

The facilities sector in post-Brexit Britain.

and predict future trends relating to

commercial manager and owner of

By Dominic Ponniah, CEO and co-founder of

employment and skills development. During

Lamont Cleaning.

Cleanology.

this presentation it will present the key findings of the research it conducted for the British

Synopsis:

Synopsis:

Cleaning Council in 2017. It will identify where

The aim of the Federation

This presentation will

the sector is likely to grow in the future, how

of Window Cleaners is

include a brief summary

employers can better focus their training budget

to support its member

of the Brexit story so far,

spending, where providers should concentrate

businesses in finding

on developing new interventions, and how

advice on how to manage

look at some of the reasons for Brexit to put into

policy makers can support the industry’s efforts

their general health

context the likely outcomes. Dominic will take a

to enhance productivity. Lots of takeaways,

and safety risks. This

practical look at what companies are doing to

insight and analysis stemming from this

presentation will be aimed

prepare for Brexit and what contingency plans

detailed market research report.

at the need for robust

are being put in place, both from a contractor

and take a more detailed

risk assessments and safe systems of work in

and end-user perspective. And in conclusion,

10.45

the removal of all risks from window cleaning

he will consider the likely impact on the FM

Psychological safety - The missing link to

activities. The presentation will reference the

industry and how it will not be business as

productivity in the cleaning sector.

FWC Safety Accredited Member (SAM) scheme

usual post-Brexit. What is certain is that the

By Dr Stephen Bloye, chairman of the

which supports members who meet the pre-

uncertainty surrounding Brexit is going to keep

British Association of Cleaning in Higher

specified health and safety requirements. This

everyone guessing and debating for many more

Education (BACHE)and acting director

is a pre-qualification scheme that allows local

months to come!

of facilities at Manchester Metropolitan

authorities and other organisations identify that

University, and Hamish Moore, chief

members have the minimum standard required

14.00

executive of Wellbeing Works.

under the scheme.

Is your recruitment strategy fit for purpose?

By Keith Baker, CEO and founder, CERATA Ltd.

Synopsis:

12.15

This presentation will look

Redefining entry level jobs - how the cleaning

Synopsis:

at how creating a thriving

industry can lead post-Brexit.

Far from being a reactive

work environment can

By Tobias Batkin, managing director,

process, recruitment

radically alter productivity

Bespoke Cleaning Solutions – representing

and cost. A detailed case example looking at FM 38 MARCH 2018

the CSSA.

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C&M

MANCHESTER CLEANING SHOW 2018 – OFFICIAL PREVIEW

with all things in business, effective planning

- Helping Great Britain Work Well (HGBWW)

the greatest risk of MSD and what has been done

to get the ‘right people in the right seats and

strategy in practise.

to minimise the risk. The speaker will then open a

on the right bus’ (Jim Collins, From Good to

By Tracy Hamilton, operational policy

debate to share best practice - thinking caps on!

Great 2001) should apply to recruitment. This

advisor, Health and Safety Executive.

11.15

presentation will look at the principles which CERATA Ltd uses to support companies in being

Synopsis:

Understanding MSD risks of using long reach

proactive recruiters. Using practical examples

By working together to

water fed poles in the cleaning industry.

to support its proposition, this session is for all

deliver the objectives of

By Zoe Whyatt, dorsaVi.

who are interested in recruiting and retaining

the new HSE strategy Synopsis:

‘Helping Great Britain Work

high caliber personnel.

Well Strategy’ - collective efforts to improve

This resentation will look

14.30

health and safety outcomes within this industry

at how a cross industry

Increasing efficiencies in your business - how to

can deliver so much more than the sum of our

collaboration, supported

respond to opportunities and challenges with

individual parts! This presentation will touch

efficiency to maximise profits.

on some of the main health priorities for HSE

define best practice for use of long reach poles.

By Paul Ridden, MD, Smart Task.

over the next couple of years, many of which

The project process, data and results will be

are known issues for the cleaning industry.

presented together with the resulting best

Synopsis:

Also covered will be details of HSE’s continued

practice guidelines from this industry-driven

During this session Paul

engagement with representatives from the

project that used world leading wearable

Ridden will explore how

cleaning industry as well as useful sources

technology to gain a unique understanding

cleaning contractors

of information for anyone employed in this

of the musculoskeletal risks presented by the

can take control of their

industry sector.

use of long reach poles. This is a story of how

by the HSE, is aiming to

companies can collaborate to achieve best

businesses whilst reducing paperwork and administrative overheads, by implementing a

10.15

practice for all workers in a particular job or using

cloud based software tool to manage contracts,

Preventing slips and trips - the importance of

a particular piece of equipment, and uncovers

record time and attendance, calculate payroll

good cleaning practice.

how objective data can be used to build an

and simplify billing. He will also explore

By Rob Shaw, technical team lead, falls

evidence base that allows a new industry

how these tools can provide a platform to

prevention, Health & Safety Executive.

standard of best practice to be defined with confidence, and endorsement from the HSE.

differentiate services provided to clients, strengthen propositions and help achieve more

Synopsis:

contract wins.

This session will cover: why

11.45

it is important to tackle

Occupational respiratory health in cleaning.

slips and trips; what makes

By Dr. Amy Gyte, senior health exposures

floors slippery; why good

scientist, Health and Safety Executive.

15.00 If banking can create digital contracts why can’t you?

cleaning is important; and what can be done to

By Sarah Fox, international speaker, author

improve cleaning practices.

Synopsis: Research has shown an

and contract strategist.

10.45

association between

Synopsis:

Musculoskeletal risk assessment and debate.

exposure to cleaning

Most companies use

By Christopher Quarrie BSc, CIEHF,

contracts to safeguard

Health & Safety Executive.

products and respiratory symptoms, including asthma. HSE research has aimed to better understand the UK cleaning

their rights and to enforce Synopsis:

industry and the evidence for occupational

go wrong. However, this ignores the role of

This presentation

asthma and respiratory symptoms in relation

contracts in building trust and avoiding disputes,

will outline the latest

to professional cleaning and the use of cleaning

which are critical for project success. The digital

developments at the Health

products, drawing from published studies and

revolution requires companies to change both

and Safety Executive and

industry sources.

remedies when projects

In its research it has been focusing on the use

their technological approach and mindset to

Laboratory on the prevention of musculoskeletal

embrace newer forms of contracting, and reduce

disorders (MSDs). The presentation will detail

of environmental disinfectants in healthcare

the burden of paperwork on their business.

amendments to the Manual Handling Operations

settings by cleaning operatives and nurses. It

Regulations and the various risk assessment tools

has also been looking at the transfer of safety

THURSDAY 12 APRIL 2018

that have been developed to assist in assessing

and hazard information down the supply chain

Session: Health & Safety workshops in

MSD risk in the workplace. However, at the end

to the end users. It has established a steering

association with the HSE.

of the presentation, the speaker would like the

group of stakeholders from across the healthcare

10.00

audience to consider the manual handling tasks

sector, with the aim to better understand how

Health and safety in the cleaning industry

that they or their employees undertake that pose

environmental disinfectants are used and the

40 MARCH 2018

WWW.CLEANINGMAG.COM

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C&M

MANCHESTER CLEANING SHOW 2018 – OFFICIAL PREVIEW

potential for respiratory exposure. The HSE aims

14.00

14.30

to identify best practice to minimise exposure

Getting your message across.

Integrated marketing communications – how to

and raise the profile of respiratory occupational

By Richard Bond, director of strategy,

attract interest and move prospects through the

health across healthcare cleaning.

SKV Communications.

sales funnel.

By Chris Klopper, CEO and founder, Mulberry Marketing Communications.

12.00

Synopsis:

ABCD AGM and Local Authority Cleaning Team of

Richard Bond, director of

the Year Award sponsored by Denis Rawlins Ltd.

award-winning PR agency

Synopsis:

SKV Communications

In each of the classic

and account lead for the

sales pipeline stages of

Session: Promoting your business workshops.

awareness, consideration,

13.30

British Cleaning Council’s media relations,

New dynamics of selling in the digital world.

will be highlighting how to formulate and

By Luke Elliott, vendor management, and

communicate key messages about your

marketing communications has a vital role

Roberta Donzelli, senior vendor manager,

business to a range of target audiences. He will

to play. This session will examine which

Amazon BISS EU.

also talk about how to effectively engage with

marketing communications tactics to use to

the press, and demonstrate that creativity in

positively impact each stage in the buying

Synopsis:

communications can be much more than just

process and how to integrate them for optimal

How is the B2B buyer evolving? What should your

risky PR stunts. In addition, he will be sharing

results. Attendees will also leave with some

online sales strategy be to capture their interest?

some tricks to help boost your visibility on

immediately actionable recommendations to

What steps should businesses take for online

social media channels like Twitter, and will

apply to their own business.

growth? And how must you think differently about

give some tips about what to do in a crisis

marketing to succeed in the new digital age?

from a PR perspective.

close and advocate,

List of Exhibitors Advanced Mopping Systems

C25

Equipmart

A22

Prochem Europe

D10

Alpha Consumables

D25

Ezitracker

A11

P-Wave

B19

AMS

C25

Federation of Window Cleaners

A38

RBL Laboratories

G04

Anderson Electrical

F24

Floorbrite Cleaning & Facilities Services F01

RBL Natural Cleaning Products

G04

Arco

E24

Fragrance Delivery Technologies Ltd

E03

Rotowash

D15

Arrow County Supplies

F20

GermXit

G12

RPC BPI Recycled Products

A05

Astley Hire

A01

Goizper

C27

Samulations

A35

Atrium GS/Puracator

A26

Greyland

E01

Sebo

D14

Battery Service Hub

B12

Host UK

F23

Shorrock Trichem

E21

Bayersan Temizlik

D23

HPC Healthline

C24

Signature Aromas

G02

Bio-Pro Research (Urine Off)

C23

Insuraclean

G07

SmartTask

C11

Biovation

G13

Jangro

A32

Spinaclean

F03

Blue Rock Systems

F26

Jetwash Direct/Mosmatic UK

D20

Sprintus

A39

Bona Systems

E02

Karcher UK

C01

Sure Chemicals

G15

British Pest Control Association

G03

Karcher UK

D01

TC Cleaning Machines

B10

BritishBins

D09

Kennedy Hygiene Products

F09

Telelog

A34

British Cleaning Council

A14

Killis

E10/E20

Templa

C14

Buckeye International

A02

Lavorwash

A10

The British Institute of Cleaning Science

A06

Bunzl Cleaning and Hygiene Supplies

B15

Lifterz

B21

The Cleaning Warehouse

A31

C21 Hygiene

A12

Linan Wenyi Import and Export Company C26

The Supplies House

E05

Candor Services

F24

Lincoln Cleaning Technology

B22

UDMS

B18

Cleaning & Maintenance

A13

Makita UK

B23

UHUB

G09

Cleanlink Software

A20

Moerman

A27

Vaclensa

B01

Cromwell Polythene

E22

Morclean

A30

VDM

B20

Decitex

D16

Nexon Group

F07

Viper

F10

Denis Rawlins

D27

Nilfisk

C10

Worldwide Cleaning Support

G08

Dual Pumps

C20

NWC Group

A04

Duplex Cleaning Machines (UK)

G10

Osprey Deepclean

A40

42 MARCH 2018

WWW.CLEANINGMAG.COM

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10.100

C&M

MANCHESTER CLEANING SHOW 2018 – OFFICIAL PREVIEW

Around the show What follows is a brief overview of what just some of the exhibitors will be showing during the Manchester Cleaning Show. A more comprehensive listing will be provided in the Show Guide, being published with the April 2018 issue of Cleaning & Maintenance.

Host: F23

Denis Rawlins: D27

The Host carpet cleaning method

Visitors to Manchester are being invited

is a unique all in one system that

to think afresh about the returns they

gets carpet clean and back in use

achieve on cleaning as Denis Rawlins

straight away. The system uses

Ltd shares its philosophy of ‘return on

especially designed equipment

innovation’. The Sutton Coldfield-based

together with Host Sponges that

cleaning consultant and equipment supplier specialises in identifying new

actually do the cleaning. Host

systems and techniques that produce both superior cleaning results and

Sponges are a non-abrasive

a faster return on investment. Two products showcased this year embody

organic cleaner containing a

these principles: REN Clean - a simple yet highly effective manual cleaning

balanced mix of water, detergents,

system for escalators; and SpaceVac, which makes it easy for workers

wetting agents and a safe to

at ground level to clean high-level areas thoroughly and safely. James

use solvent. They act just like a

White, MD of Denis Rawlins Ltd, said: “Smarter innovation isn’t necessarily

sponge, releasing the cleaning

about the latest technology or mechanisation - but the evidence of actual

agents where the soil is. The deep

cleaning results, costs and efficiency. Our exhibits empower non-specialist

down brushing action allows

cleaning teams to complete challenging cleaning tasks more cost-

the cleaner to break up, dissolve, trap and then remove spots, spills and

effectively than the usual methods.”

greasy oily dirt. The powerful vacuum removes the Sponges with their

WWW.RAWLINS.CO.UK

trapped soil. In the US studies show that one cleaning with Host reduces dust mites by 78%, dust mite allergens by 75% and mould spores by 85%.

CHSA: C40

Minimal amounts of moisture are used, so no over wetting and no lengthy

The Cleaning & Hygiene Suppliers Association (CHSA) will spread the word

drying time - carpets are back in use straightaway, clean, dry and looking

about its Accreditation Schemes at the show, joining the British Cleaning

their best.

Council on its stand. Stephen Harrison, chairman of the CHSA, said: “Our

WWW.HOSTVONSCHRADER.CO.UK

focus is on driving up and maintaining standards in the industry. We’re delighted, therefore, to join the BCC at the Manchester Cleaning Show.

Prochem: D10

It is the perfect opportunity to spread the word about our respected

Prochem Europe is consolidating its partnership with

Accreditation Schemes to those who use cleaning and hygiene products

the National Carpet Cleaners Association (NCCA) in a

as well as those who sell them.”

joint promotion initiative at the show. The stand will

The CHSA operates Accreditation Schemes for distributors and for

feature a wide range of Prochem Europe products

manufacturers of soft tissue, plastic refuse sacks and industrial cotton

including new-to-market touchless restroom cleaning

mops, each of which is supported by a rigorous and independent

system, CR2, and the Powermate 1200 Powerbrush. A

auditing process. As well as being invited to join the relevant

newcomer to Prochem’s portable machines offer, the

Accreditation Scheme, all members of the CHSA have to sign the

CR2 Multi-Surface is a versatile ‘touch-free’ restoration

Association’s stringent code of practice.

system that not only does away with the need for

WWW.CHSA.CO.UK

mops and brushes, but - with the addition of a carpet wand or upholstery tool - can also be used for carpet and upholstery cleaning. Portable

TemplaCMS: C14

accessories and attachments are expanded further by the new Powermate

New to the TemplaCMS integrated contract management software

1200, a lightweight easy-to-manoeuvre extraction machine power wand

portfolio at the show will be Special Works Teams Management,

with self-levelling cylindrical 2500 rpm brush, 12” vacuum head and 25 ft.

designed to manage client-requested, additional work undertaken by a

power cable. Further portables on show include the Prochem Endeavor

contractor’s own internal teams. This includes flexible calendar-based

500, Polaris 800 and Steempro Powermax, with internal in-line Heat ‘n’ Run

van scheduling, workload balancing, mobile app integration, integrated

heat exchanger, along with a selection of the company’s industry-acclaimed

employee’s pay, and automated client billing. Also new to market will

specialist cleaning solutions including Fresh Breeze Odour Neutraliser,

be Franchise Network Support, including independent multi-franchisee

Extraclean, and Fluoroseal CF.

licensing, data security and processing, overarching franchisor

Prochem has invited colleagues from the NCCA to share the stand at this event.

management and reporting.

WWW.PROCHEM-UK.COM

WWW.TEMPLACMS.CO.UK

44 MARCH 2018

WWW.CLEANINGMAG.COM

BY EXPERTS FOR EXPERTS

VISIT US

Growing through cooperation

See us at

on Stand E20

INTRODUCING THE NEW MOTORSCRUBBER STAIR BRUSH A must have for any facility with stairs, this brush helps improve the hygiene of high ɽɨƃǹˎƺ ƃɨljƃɰ ƹʰ ɨljǁʍƺȈȶǼ ǁȈɨɽ ƃȶǁ ƹƃƺɽljɨȈƃ ɽɨƃʤljȢȢȈȶǼ ɽȃɨɁʍǼȃ ƃ ƹʍȈȢǁȈȶǼӝ ěȃȈɰ ʍȶȈɧʍlj іљѕȴȴ ǁljljɥ ƹɨʍɰȃ ƺȢljƃȶɰ ɽȃlj ʍɥɨȈɰlj ƃȶǁ ɽȃlj ɰɽljɥ ɰȈȴʍȢɽƃȶljɁʍɰȢʰ ʥȃȈȢlj ɽȃlj ǁȈǹǹljɨljȶɽ ȢljȶǼɽȃ ƹɨʍɰȃ ˎȢƃȴljȶɽɰ ǼȈʤlj ƃȶ ljʯƺljɥɽȈɁȶƃȢ ǁljljɥ ƺȢljƃȶ ɽɁ ƃȢȢ ȃƃɨǁ ːɁɁɨɰ ȈȶƺȢʍǁȈȶǼ ʍȶljʤljȶ ƃȶǁ ɽljʯɽʍɨljǁ ɰʍɨǹƃƺljɰӝ

C&M

SPECIAL REPORT

Resolving the grease problem With Christmas now a dim memory, many New Year’s resolutions have already been broken. One that should definitely be kept is to ensure that all kitchen extract ductwork is cleaned in accordance with TR/19, the leading industry guidance document on ventilation ductwork cleaning. Gary Nicholls, MD of Swiftclean Building Services, reports.

IN winter, the only place that you want roaring

to devise a regular cleaning schedule which will

fires is in the fireplace, but after the festive

ensure that the grease layer is controlled within

season an unseen fire hazard may well have

an average tolerance of 200 microns across the

built up in the kitchen extract system. This calls

internal surface of the ductwork.

for specialist cleaning to remove the fire risk.

There is a common misconception that the

Under Article 11 of the Regulatory Reform (Fire

grease layer in a non-compliant system must be

Safety) Order 2005 there is a legal obligation to

several centimetres thick before it represents a

control the layer of grease which builds up due

fire risk, but in reality 200 microns is only about

to cooking in order to diminish the risk of fire.

half the thickness of an average business card.

Extra cooking over busy periods can cause

Once you have a clean system which is

the layer of airborne fat, oil or grease to

compliant with TR/19, the grease layer within

accumulate more quickly than in less busy

the ductwork should be monitored regularly to

weeks and months, so one of the highest

ensure that it falls within acceptable limits. It

priorities - if you haven’t yet tackled it - should

can be measured using a method called the wet

and a fire occurs, it may be considered that

be to ensure compliance in a commercial

film thickness test, which involves ‘combing’ a

the terms of the insurance policy have been

kitchen extract ductwork.

section of ductwork to judge the accumulation

broken and the insurer may refuse to pay out

of grease.

to repair fire damage.

In order to comply with the Regulatory Reform (Fire Safety) Order 2005 all traces

If the extract system is not compliant it can

A dirty and greasy extract system also

of grease must be removed on a regular

represent a serious potential fire risk. Because

consumes more electricity, so a clean system

basis. TR/19 is the leading industry guidance

it is difficult to access the extract system it is

will also be more energy efficient and therefore

document on ventilation ductwork hygiene,

difficult for firefighters to tackle any blaze that

cheaper to run.

issued by BESA (Building Engineering Services

gets established within the ductwork, which can

Association). It contains tables which helpfully

then act as a chimney and help to spread the

responsible for it may be deemed to be

indicate how frequently ductwork needs to

fire and smoke further through the building.

negligent. This is extremely serious and can

If the system is not TR/19 compliant, those

Fire can spread to the dining areas, but also

lead to a criminal prosecution. If convicted,

TR/19 compliance. TR/19 applies to all

to neighbouring properties and the floors above

the responsible person or persons can even

ventilation ductwork and requires ductwork to

the commercial kitchen. This can threaten lives,

be given a custodial sentence. The company

be classified as high, medium or low in terms

particularly when a ground floor restaurant or

responsible for the property may also face

of its requirement for cleaning. Kitchen extract

fast food outlet has several floors above.

charges and could be fined or held responsible

be cleaned in order to achieve and maintain

ductwork will always be a high risk because

Failure to comply with TR/19 can also

for damages caused to neighbouring properties.

Surprisingly, not all systems - even new ones

its purpose in venting away grease laden air

compromise a building’s insurance as

inevitably means that it will accumulate grease

insurance providers invariably expect, as

- are installed with the full remit of access doors

and dirt quickly and require cleaning several

part of their terms and conditions, that those

required to clean the system in accordance with

times each year.

responsible for the property will comply with

TR/19. A different set of guidelines exists for

all the relevant laws and best practice. If the

the design and construction of new ductwork,

extract system is non-compliant with TR/19

so it is possible that you may need to retrofit

At busy times of year the ductwork may require cleaning sooner. It is therefore essential

additional access doors in order that every part of the system can be thoroughly cleaned and all traces of grease removed. In some cases it may be costly or problematic to add access doors, especially if false walls or staircases have been installed across the ductwork. If you have any influence over design and construction, it pays to bear in mind future TR/19 compliance at the design stage.

WWW.SWIFTCLEAN.CO.UK 46 MARCH 2018

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REGISTER NOW FOR THE REGIONAL CLEANING & HYGIENE EVENT

REGISTER NOW FOR YOUR FREE PASS WWW.CLEANINGSHOW.CO.UK Organised by

Supported by

In partnership with British Cleaning Council

The Voice of the Cleaning Industry

Register now to attend the regional Cleaning

WHO SHOULD ATTEND? Anyone who has responsibility for cleaning, hygiene or facilities management should attend this event.

Contract cleaning companies

Show event dedicated to the cleaning and hygiene

Window cleaners

sector. Don’t miss this chance to test and source

Facility/office/business managers from a wide range of industries including:

new products and benefit from the free seminar

•

educational establishments - schools, universities etc.

•

finance/insurance - city offices, banks etc.

FREE-TO-ATTEND SEMINAR

•

hospitals and healthcare establishments

•

industrial, manufacturing and warehouse facilities

The following sessions are free-to-attend to all registered visitors

•

leisure and hospitality facilities - hotels, restaurants, cinemas etc.

• Health & Safety in the

•

local and central government

Cleaning Industry

•

public services - ambulance services, police, fire brigades etc.

•

residential and nursing homes

•

retail and shopping centres

•

transport providers

programme. Registration is free of charge for all relevant professionals

• The British Cleaning Council’s Research Report • Future Ready Workshops

• Business Promotion Workshops

www.cleaningshow.co.uk/manchester

C&M

NEW PRODUCTS

VISION Gelpack, the UK manufacturer of polyethylene films, liners

UN accreditation for clinical waste range

and sacks, formed following the acquisition of the assets of Gelpack Excelsior by Visionscape Group, has been awarded UN accreditation for its range of healthcare and clinical waste collection products.

With sacks in 5, 10, 12 and 30 kg design weights, the range includes yellow sacks for hazardous waste incineration and orange sacks for alternative treatment of infectious waste at a licensed/permitted facility.

WWW.VISION-GELPACK.CO.UK

IT is 50 years since Roy Kent started SCJS, and it continues to thrive as one of Prochem Europe’s most dynamic distributors. “It is hard to believe it’s been

Celebrating 50 years of cleaning innovation

50 years,” reflects Roy’s son, Andy who, with brother Nigel, today run the Sussex-based Southern Counties Janitorial Supplies (SCJS).

Both remember the day their dad started the family business in Brighton. By 1973, Nigel was on board, with Andy joining straight from school two years later.

Andy Kent believes the big gear change for the business came with the

From left, the Kents: Andrew, Becca, Bette and Nigel.

introduction of hot water extraction in the UK cleaning market with Prochem, a prime mover in getting the technology recognised.

“We all saw the potential of these machines, buying them was a no-brainer. We bought into Prochem and never left.”

The Kents are fans of Prochem training, too. “I’d recommend everyone in the business goes on at least one training course,” said Andy Kent. “It really will bring a lot of knowledge and thereby confidence.”

And it’s still very much a family business. Mum Bette works there, as does Andy’s daughter, Rebecca. The company today operates from depots in Brighton and Crawley and stocks over 5000 lines, including an extensive offer of Prochem carpet cleaning ranges for collection or next-day delivery.

WWW.SCJS.CO.UK

INNOVATIVE cleaning technology and solutions are evident in the latest product catalogue from Prochem Europe, include key new releases for 2018.

New to market in the portable machines section is the company’s CR2 Multi-Surface, a versatile ‘touch-free’ restoration system that not only does away with the need for mops and brushes, but - with the addition of a carpet wand or upholstery tool - can also be used for carpet and upholstery cleaning.

Prochem is replacing the Endeavor SX9000 with the Endeavor 500 unit now featuring a new 2-stage 8.4” vacuum motor. With a high pressure 500 psi induction drive piston pump and high airflow 8.4” vacuum motor, the Endeavor

Prochem boosts cleaning technology offer for 2018

500 matches the performance of a small truck mount unit.

Portables accessories and attachments from Prochem Europe are expanded further by the new Powermate 1200, a lightweight easy-to-manoeuvre extraction machine power wand with self-levelling cylindrical 2500 rpm brush, 12” vacuum head and 25 ft. power cable. Also new to accessories this year is the S-Bend Stair Wand, a short 36” handle 2-jet wand for easy cleaning of stair treads.

And that’s just the start of it. For more information please visit: WWW.PROCHEM-UK.COM

48 MARCH 2018

WWW.CLEANINGMAG.COM

NEW PRODUCTS

C&M

TC Facilities Management (TCFM) is inviting visitors to explore its recently refreshed website. The new look and feel has been designed to offer a more engaging experience with improved navigation and functionality. All this to allow both existing and prospective customers to see the full range of solutions TCFM

TCFM unveils refreshed website

EDITOR

Neil Nixon neilnixon@quartzltd.com 07957 71316

can offer.

The site includes extensive information to help visitors understand TCFM’s complete range of both single and bundled services. This is brought to life with case studies and short video animations showing TCFM’s capabilities across a wide range of sectors, including retail, logistics centres, commercial offices, and the charity sector.

“Our mission as one of the UK’s leading familyowned FM businesses is to create the FM solution

SALES MANAGER

Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER

marketing manager at TCFM, who led the project.

Michelle Andrews michelleandrews@quartzltd.com 01737 855086

“The clean and fresh design of our website

PRODUCTION MANAGER

along with content that expresses our innate

Carol Baird carolbaird@quartzltd.com 01923 437619

a business is looking for,” said, Fiona Ellingham,

understanding of the challenges our customers face will provide confidence to visitors that we are able to deliver a bespoke solution that is right

MANAGING DIRECTOR

for them.”

Steve Diprose

WWW.TCFM.CO.UK

CEO

Paul Michael PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES

EZITRACKER has launched

Ezitracker launches business intelligence tool

Elizabeth Barford subscriptions@quartzltd.com 01737 855028

an advanced intelligence tool, allowing businesses to analyse all business information. EziAnalytics gives users the power to analyse data from a simple, dynamic dashboard to get a highlevel view of a business.

EziAnalytics provides a user-friendly interface alongside a logical step-

by-step functionality guide to enable users to create drillable dashboards and reports in a click. The system easily demonstrates where strengths, weaknesses or trends lie within a business. It can import data from a number of different sources, including scheduling systems, payroll systems, multiple databases including Word and Excel, and websites and email.

Managing director at Ezitracker, Christian Berenger, said: “EziAnalytics is the latest addition to the Ezitracker family. The innovative and advanced capabilities will benefit the FM businesses already using Ezitracker, and also new customers looking for an advanced business intelligence tool.”

WWW.EZITRACKER.COM

NEW from Leafield Environmental is the Finbin Wave series, a recycling/waste bin collection that is proving ideal in many locations such as shopping malls, airport terminals, galleries, museums, hotels, entertainment complexes, etc. The wave series comprises three styles of bin - single, double and triple.

Each is available with open top or with an optional arched

Catch the next Wave in recycling

PUBLISHED BY

Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com Annual Subscriptions 12 copies per year (10 print & 12 digital) UK: 1 yr £125; 2 yrs: £224 Rest of the world: 1 yr: £174; 2 yrs: £310

cover for outdoor use.

Manufactured in brushed, 430 stainless steel, wave bins are also available with a powder coat finish on galvanised steel. Top aperture plates come in stainless or metallic black and are hinged to allow easy access for servicing. Optional, WRAP compliant recycling labels identify the waste streams handled and shaped aperture masks further help identification.

WWW.LEAFIELDRECYCLE.COM

WWW.CLEANINGMAG.COM

ISSN: 1473 723X © Quartz Business Media, 2018 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner.

Printed by Pensord Press Ltd, Cardiff, UK

MARCH 2018 49

DON’T MISS THE UK’S LARGEST CLEANING & HYGIENE EVENT

CONTACT US TO BOOK YOUR STAND Organised by

Supported by

In partnership with British Cleaning Council

The Voice of the Cleaning Industry

Reserve your stand now for the best rates and

event in the UK and attracts many exhibitors

THE EVENT BRINGING TOGETHER 10,000

and visitors from overseas. With over 10,000

• Contract cleaners

professionals regularly registering to attend this

• Facilities managers

best location at THE CLEANING SHOW 2019.

This popular exhibition is the largest cleaning

biennial industry gathering, this is an opportunity to launch new products, meet a wide range of buyers face-to-face, build your prospect

• Healthcare estate managers

databases and generate media exposure.

• Hospitality, leisure and retail managers

CONTACT US TO FIND OUT MORE…

• Public service providers

Vanessa Van Santen-Smith Sales Director T: +44 (0)1737 855 041 E: vanessavss@quartzltd.com

• Local government

WWW.CLEANINGSHOW.CO.UK/LONDON

• Product and service providers

@TheCleaningShow

CleaningShow

C&M PRODUCTS & SERVICES DIRECTORY

To advertise please call 01737 855086

PRESSURE WASHER CLEANING, HOT & COLD

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Products & Services Directory To reach your potential customers advertise in C&M’s new Products and Services Directory. Contact us today to discuss your requirements: Michelle Andrews • 01737 855086 • michelleandrews@quartzltd.com

WWW.CLEANINGMAG.COM

MARCH 2018 51

YOU CLEAN. WE’LL TAKE CARE OF EVERYTHING ELSE.

JUST ADD WATER

With JUST ADD WATER from Kärcher, floor cleaning couldn’t be more simple. For a fixed weekly cost, which includes all detergent and consumable parts plus planned service visits and a 3 year manufacturer’s warranty, JUST ADD WATER enables you to get the floor cleaner you need, not just the one you can afford – so you can focus on cleaning and we’ll take care of everything else.

Every customer is unique. That’s why Kärcher offers free site surveys and demonstrations of its award-winning cleaning solutions, to ensure you get exactly the right combination of machine, brushes and detergent to suit your needs.

To find out more about JUST ADD WATER from Kärcher visit www.karcher.co.uk/justaddwater and tell us about your cleaning challenges – we’d love to help.

FIXED COST CLEANING FROM KÄRCHER 3 ALL-INCLUSIVE CONSUMABLES

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SCHEDULED SERVICE VISITS

EXTENDED WARRANTY

email: cleaning@karcher.co.uk COME AND VISIT US ON STAND CO1