Cleaning & Maintenance - February 2021

The Official Partner of the Cleaning Show

F EBRUARY 2 021

PLUS: • Industry news • People • Contracts • Products

Eco/Green Cleaning

Autonomous Cleaning

Cleaning businesses have always been associated with responsible and effective cleaning, waste management and recycling but, when it comes to sustainability, today’s industry has the potential to achieve so much more. This feature takes a look at current eco-friendly developments in both products and processes.

Over the past year, increasing numbers of contractors are turning to cobotics to drive operational transformation and create real differentiation in the market. This feature looks at how, by adopting cobots, FM contractors can improve performance and deliver enhanced service delivery.

>>> page 22

>>> page 20

The LeoBot from Killis – see page 26.

COVID-19 Update C&M provides a round-up of the cleaning industry’s continuing role in meeting the challenges posed

by COVID-19. >>> page 16

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FEBRUARY 2021 1

C&M

ADVERTISEMENT FEATURE

COVID-19 has created an increase in liability for the cleaning sector and the need for greater more demonstrable compliance.

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Cleaning

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2 FEBRUARY 2021

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EDITOR’S LETTER C&M

The Cleaning Show 2021: New dates confirmed

The Cleaning Show 2021, originally scheduled to take place in March, has confirmed revised dates for this year’s event, taking place at London’s Excel Exhibition Centre – 8-10 June 2021.

Stuart Dacre, Cleaning Show event director, said: “So much has been achieved by cleaning professionals during the pandemic and the Cleaning Show promises to be a productive and safe environment to celebrate the role the industry has played in the fight against COVID-19. In addition to the exhibition of leading manufacturers and suppliers, event highlights will include: a highly topical conference programme, the CSSA Innovation Showcase – new for 2021, a dedicated demonstration area – new for 2021, and the return of the Window Cleaning World Cup. All existing exhibitor bookings and visitor registrations remain in place and will be transferred automatically to the new dates. We look forward to seeing you there.”

The Cleaning Show is one of Europe’s leading events for cleaning and hygiene professionals, jointly owned by the British Cleaning Council and Quartz Business Media, publisher of this magazine. The British Cleaning Council invests its proceeds from the show back into the cleaning industry in the form of research, grants, consultation services, campaigns, and generating positive publicity for the sector.

The Cleaning Show attracts the industry’s biggest names, either as sponsors, exhibitors or speakers. This in turn ensures the event is attended by senior professionals who want to gain insights into what is happening in their sector, experience all the latest products and innovations, participate in a cuttingedge conference programme, and enjoy three days of high calibre networking.

The Cleaning Show 2021 conference programme will be a key highlight of the event and will provide a forum to present and discuss new developments, and consider the critical next

steps for an industry that has placed itself on the frontline of public health and safety delivery. Topics to be included within the Cleaning Show 2021 conference programme include: the new normal for cleaning post-COVID-19 - a look at the role of cleaning in protecting public health and safety; ready for anything - the role of training and education in ensuring cleaning operatives are armed with all the skills they need, and the role of apprenticeships in developing a clear route of entry into the profession; the rise of the robots - how autonomous cleaning can support and enhance current cleaning practices; baseline protection - the role of antimicrobial surface protection in ensuring a clean environment; fogging - best practice and technology to ensure the ultimate result; hand hygiene for the new normal - systems and products to protect the public at work and at play; proving a point - the role of testing in ensuring (and proving) a clean and safe environment; technology matters - a contract cleaner’s view on the importance of employing new technology in delivering a modern cleaning service; and the green agenda - environmental objectives for the cleaning sector. Plus much more!

As conference director, I look forward to welcoming you to Excel – if you haven’t already done so, please register for your free exhibition and conference pass at: www.cleaningshow.co.uk.

I wish you a clean, tidy and healthy month ahead.

Neil Nixon, Editor Cleaning & Maintenance Magazine

@cleaningmag

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CONTENTS C&M

20 Feature: Autonomous Cleaning.

Over the past year, increasing numbers of contractors are turning to cobotics to drive operational transformation and create real differentiation in the market. This feature looks at how, by adopting cobots, FM contractors can improve performance and deliver enhanced service delivery.

FEBRUARY 2021

06 11 12 16 30

Industry News.

In the news this month… Cleaning operatives need greater recognition… and the vaccine: BCC, Cleaning accreditation helps US sports venues operate confidently during the pandemic, BICSc to launch NHS compliant cleaning skills, Excellerate Services acquires CCM Facilities, Salisbury awarded as most customer-centric FM business.

People.

Personnel news and new appointments from across the cleaning and FM sectors.

Contracts.

We take a look at all the latest contracts awarded across the industry.

22

Special Report: COVID-19 Update.

C&M provides a round-up of the cleaning industry’s continuing role in meeting the challenges posed by COVID-19. This month, Adrian Gee-Turner from Sterling Presentation Health, the developer and manufacturer of Nemesis eH2O, looks at good practice for COVID-secure organisations in 2021, and we take a look at a recent report from phs Group.

Feature: Eco/Green Cleaning Cleaning businesses have always been associated with responsible and effective cleaning, waste management and recycling but, when it comes to sustainability, today’s industry has the potential to achieve so much more.

This feature takes a look at current eco-friendly developments in both products and processes.

New Products.

An overview of some of the new products available on the market this month.

03 Editor’s Comment

13 BICSc Comment

A look at the cleaning sector this month.

Labour isn’t working.

WWW.CLEANINGMAG.COM

14 BCC Comment Good training is key to staying clean and safe.

WAMITAB’s Katie Cockburn reports.

15 A job worth doing – a contractor’s blog.

Lee Andrews reports.

FEBRUARY 2021 5

C&M INDUSTRY NEWS

Cleaning operatives need greater recognition… and the vaccine: BCC THE British Cleaning Council (BCC) has

going during the pandemic. “Throughout the

urged the public to follow the rules as the UK

Coronavirus pandemic, we have seen the

remains in another COVID-19 lockdown. The

bravery of the many cleaning and hygiene

resurgence of the COVID-19 pandemic has again

people who play a vital role, protecting the

emphasised the important role of the cleaning

health and safety of others, putting themselves

and hygiene industry in ensuring the UK

at the very front of the battle against this

recovers from Coronavirus, said BCC chairman

virus,” he said. “As we go into lockdown, many

Paul Thrupp.

people are now working from home in a safe

Paul Thrupp spoke out after ‘stay at home’

environment, but most cleaning and hygiene

orders were issued by the governments of

workers have to go out to work, often getting

England and Scotland, with Wales and Northern

there by public transport, and are more likely

Ireland already in lockdown. He said: “I urge

to be exposed to the virus in the process. They

people to respect the rules, protect yourselves

help keep key industries like hospitals and

and others and help the country to recover

health centres, food production and retail,

from this terrible pandemic. Please only leave

transport, essential public services, and our

home for essential reasons, and when you are

justice system going.”

around other people - ‘Hands, face, space’ is

He continued: “Without cleaning and hygiene

more important than ever. Washing your hands

operatives keeping the NHS and other workplaces

called for this repeatedly since March last year and

regularly, using a mask and keeping socially

free of Coronavirus, people would get sick and

it is high-time all cleaning and hygiene operatives

distanced from other people are vital to stop

these essential industries would grind to a halt.

were recognised as key workers and, as important,

the spread of COVID-19.”

They deserve recognition for this incredible

these people should be prioritised for the vaccine

Thrupp also praised the many cleaning

contribution. But 10 months on from the start

so that they may be safe when delivering cleaning

and hygiene operatives who are acting as key

of the pandemic, some of our people are still

and hygiene solutions.”

workers, keeping essential parts of the economy

not classed as key or essential workers. We have

WWW.BRITISHCLEANINGCOUNCIL.ORG

Cleaning accreditation helps US sports venues operate confidently during the pandemic WITH the 2020-2021 NBA season underway

Organisations must fulfil 20 programme

and more professional and college sporting

elements and re-accredit annually. To date,

events welcoming fans or planning to in the

13 NBA arenas have achieved GBAC STAR

near future, it’s essential that these venues

and 11 others are in the process of securing

have a strategic approach to cleaning for

accreditation. In addition to NBA arenas,

health and safety. The GBAC STAR Facility

team venues for the NFL, NHL, MLB, and MLS

Accreditation Program from the Global

also have achieved GBAC STAR accreditation.

Biorisk Advisory Council (GBAC), a division

The full listing of venues - including hotels,

of ISSA, has garnered adoption across major

convention centres, airports, offices, and

sports venues in the United States, including

many other facilities - that have achieved or

13 accredited NBA arenas, to safely allow in-

committed to GBAC STAR is available on the

arena attendance.

GBAC STAR Facility Directory at

“We are thrilled that so many professional sports venues are taking the necessary steps

www.gbac.org/directory.

“Facilities that commit to GBAC STAR put

to prioritise cleaning, disinfection and infection

extensive time and effort into developing

prevention,” said GBAC executive director, Patricia

plans that prioritise health and safety,” added

Olinger. “Maintaining safe facilities is crucial for

ISSA executive director, John Barrett. “We

protecting athletes, coaches, employees, and fans

applaud these sports venues and the growing

as they travel to these events.”

roster of facilities of all types worldwide that

Achieving GBAC STAR accreditation

have demonstrated their commitment to

means that a facility knows how to prepare,

cleanliness by pursuing and achieving GBAC

respond and recover from infectious

STAR accreditation.”

disease outbreaks and biohazard situations.

WWW.GBAC.ORG

6 FEBRUARY 2021

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TCFM Playing its Part in Keeping the Nation Safe In 2020, TC Facilities Management (TCFM) completed over 500 nationwide Covid-19 decontamination and electrostatic sprays, in 4-hour response times.

As we enter Lockdown 3.0, TCFM is continuing to keep their customers’ sites safe across the UK with their Covid-19 decontamination solution.

The electrostatic spraying technology that TCFM offers provides 360° coverage to the premises, in contrast to traditional fogging methods which only protect surfaces. Environmentally friendly, human and food-safe chemicals kill Coronavirus on con-tact, offering up to 4 weeks’ protection from pathogens.

This solution provides TCFM’s customers with: A safe working environment;

Credibility with their clients;

Employees who feel valued;

Peace of mind.

Working to Minimise Disruption Across a National Portfolio TCFM is proactively working with a diverse portfolio of national customers to keep their sites safe including: Tesco, Yodel, Makro, RS Components, Travis Perkins, Wincanton and many others across a range of industries including distribution, re-tail, telecommunications and finance.

TCFM’s national coverage is key to responding promptly to calls for the Covid-19 decontamination solution, which mitigates disruption to BAU at even their most re-mote sites.

How TCFM Can Support You Through The Developing Covid-19 Crisis TCFM is committed to supporting customers across the country to safeguard sites against Coronavirus as the situation continues to develop.

To ensure they can deliver a solution tailored to the requirements of your premises, TCFM offers a free site visit and quote for their Covid-19 decontamination solu-tion and a certificate on completion.

As many of your colleagues will be site-based, this will give them the peace of mind that you are committed to safeguarding their health and safety.

This identifies TCFM as a trusted partner in the fight against Coronavirus.

Haris Niksic, TCFM’s Head of Specialist Services, comments: “Our specialist service colleagues work extremely hard to prevent disruption to your business while safeguarding a safe working environment for your colleagues and customers.”

To book your free site assessment & Covid-19 quote please visit: https://tcfm.online/return-to-work-safely-with-covid19-decontamination-cleans/ or contact Nicola Heywood directly on: 07920 539 265

C&M INDUSTRY NEWS

BICSc to launch NHS compliant cleaning skills BICSC has announced the imminent launch of a selection of NHS compliant cleaning skills which have been adapted from the Institute’s long-established Cleaning Professional’s Skills Suite. The selected skills will be compliant with both PAS 5748:201 and the draft ‘NHS National standards of healthcare cleanliness manual’.

The Cleaning Professional’s Skills Suite now has over 40 skills, each providing a methodology behind the task, from the materials and PPE required, best practice for delivery, and a standard operating procedure.

BICSc has recently formed a successful working relationship with 2gether, the in-house FM service provider for East Kent Hospitals – coincidently, the the first to roll out these adapted skills with the new Trust’s standards.

Trudy Gleeson, director of facilities solutions at 2gether, said: “This year, more than ever, a spotlight has been shone on the critical role of support staff in ensuring that our hospitals are

in training is part of our long-term commitment

healthcare environment remains a key priority.

cleaned to the highest of standards to control

to the development and retention of our

To assist with this, BICSc has considered the

the spread of infection. Their training is as

valued employees.”

key elements for effective infection control

important as that of every other staff member

Denise Hanson, head of technical services

which promotes patient confidence and

within the healthcare environment. 2gether

at BICSc, said: “We would like to thank 2gether

demonstrates the existence of a positive safety

Support Solutions is committed to providing

for their support and collaborative input

culture. Should this draft version be approved

the best service possible for patients, visitors

with the content of this launch. The rollout of

and published this year, it would bring NHS

and staff at East Kent Hospitals and I’d like

these skills will assist operatives in ensuring

recommendations for colour coding (within

to thank all our staff for the way they have

the infection risks posed by the delivery of

cleaning areas) in line with the BICSc ethos for

embraced this training opportunity to enable us

services have been assessed, trained and

best practice and standards.”

to provide a high standard of service. Investing

understood. The provision of a clean and safe

WWW.BICS.ORG.UK

Entries are invited for the FWC’s national competition THE search has begun for the window

you some excellent material for marketing your

cleaning company and employee of 2021.

business as well as the satisfaction of knowing

The Federation of Window Cleaners (FWC) is

just how professional you and your company

welcoming entries into its biennial industry

are. I would urge all members to enter.”

competitions - Window Cleaning Company of

Beryl Murray, general secretary of the FWC,

the Year and Window Cleaner Employee of the

said: “A prestigious title and a unique opportunity

Year 2021.

to promote your business…what have you got to

Winning prizes are a framed certificate, engraved trophy and a £100 voucher, with

lose by entering our competition?”

Employee entrants must have been

the runners-up receiving a framed certificate

nominated by their employer, and only one

and a £25 voucher. The competition is open

employee per company is eligible to participate.

to all window cleaners who are registered

The competition will be judged by three

The closing date for entries is 30 May 2021. All

members of the FWC, and to all employees of

independent judges, together with the

winners will be announced at the 2021 Cleaning

registered members.

FWC general secretary, based on industry

Show, date to be confirmed. Entry forms are

achievements, time served in the window

available to download or complete on the FWC

the FWC, said: “Winning this title would put

cleaning industry, customer/client testimonials,

website homepage at: www.f-w-c.co.uk/ or by

you out there ahead of your competitors, give

and reasons for entering this competition.

emailing info@f-w-c.co.uk.

Andrew Lee, chairman and safety officer at

8 FEBRUARY 2021

WWW.CLEANINGMAG.COM

INDUSTRY NEWS

C&M

Excellerate Services acquires CCM Facilities EXCELLERATE Services has

Alastair Fox said: ”I am immensely

announced the acquisition of

proud of the team and reputation

CCM Facilities Ltd, a national

we have built over the decades, and

contract cleaning specialist.

feel certain that this next chapter

The acquisition combines two,

in the CCM story will lead to further

likeminded, value focussed

opportunity for success. We look

businesses now with an annual

forward to a bright future as part of

turnover of £45 million, employing

the Excellerate family.”

approximately 2500 people and operating in 700 locations.

Both companies - CCM

Keith French, Excellerate Services CEO, said: “This acquisition is a key part of our

founded in 1990 by Alastair Fox

growth strategy and represents

to deliver bespoke cleaning

a great opportunity to continue

and facilities solutions in an

adding value to our customers. We

ethical and sustainable way, and

are very excited about the future

Excellerate Services UK, whose

service potential - we bring scale,

parent company, Excellerate, is a

technology and innovation, CCM

major African property services

brings an extensive client list,

• Ideal in educational, hospitality &

company operating extensively

and cleaning expertise, plus we

• Contains powerful antimicrobials

across sub-Saharan territories -

both have a reputation for great

• Food safe, ideal for food prep areas

are committed to implementing

customer service. The sharing of

Excellerate’s technology

best practice will drive an even

platforms, as well as integrating

better service for our clients,

extensive intellectual property,

and the enlarged group creates

to deliver a more tech based,

unparalleled opportunities for our

transparent and efficient cleaning

colleagues to grow.”

service to its clients.

WWW.EXCELLERATESERVICES.COM

Salisbury recognised as most customer-centric FM business THE Global Business Awards

highlighted the high levels

has announced Salisbury Group

of detail and commitment to

as the winner of its award for

providing excellent service.”

‘Most Customer-Centric Facilities

Salisbury’s group managing

Management Business - UK &

director, Andrew Lunt, said:

Ireland’. The Global Business

“We thank the Global Business

Awards was launched to recognise

Awards for this accolade, which

businesses and showcase their

recognises how we have put our

individual achievements and

customers’ needs at the heart of

successes in the industries they

our service ethos. We believe we

operate in.

have a unique understanding of

The awards panel said:

how buildings work for people,

“Boasting outstanding customer

and we combine this knowledge

care and service, Salisbury

with great training for our people

Group is one of our esteemed

on the ground and in our support

2020 victors. During our

centres. This helps us to provide

assessment of the quality of the

a more personal approach to

services offered by Salisbury, we

facilities management and it

were extremely impressed with

makes a big difference for the

the amount of positive feedback

end customer.”

from customers who repeatedly

WWW.SALISBURYGROUP.COM

WWW.CLEANINGMAG.COM

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FEBRUARY 2021 9

C&M INDUSTRY NEWS

Vectair Systems welcomes US investment VECTAIR Systems has welcomed a consortium

innovation, customer experience and high-

of US investors to add to its existing

quality product design are a great platform

shareholders, after the exit of Mobeus, a UK-

to expand our commitment to solving

based investment firm.

challenges in commercial industries. The aircare and hospitality sectors in particular

Since 2007 Vectair Systems has rapidly grown its Memphis-based US business and its

offer opportunities for an increased focus on

percentage of the market share. With Vectair’s

technological innovation. It’s an exciting time

flair for quality and innovation in the hygiene

for both myself and Vectair.”

Duncan Angove, managing partner,

sector, the potential for further growth in Northern America has attracted US-based

Arcspring, said: “We have a high conviction

investment. The investors are a consortium

thesis to invest at the intersection of the

of North American investment funds led

Industry 4.0 revolution, the green economy, and healthy buildings. Vectair has built a

by Arcspring and Oxbow Industries. Paul Wonnacott is continuing in his role of executive

Peter Lipke

global CEO. Paul Wonnacott said: “The departure of Mobeus was the perfect opportunity for a new

compelling set of innovative solutions that address this opportunity. We are excited to

chairman, with Peter Lipke recruited as the new alongside existing management - further

partner with the Vectair team to accelerate

backing their confidence in Vectair Systems.”

their growth by digitising and reimagining how

Peter Lipke said: “I’ve spent my entire

aircare and hygiene are delivered, managed

consortium of US investors to take not only

professional career in the commercial and

and experienced.”

Mobeus’s share, but increase their investment

hospitality space. Vectair’s core principles of

WWW.VECTAIRSYSTEMS.COM

‘Something young people can rely on’: the CHSA’s 2021 undergraduate bursary YOUNG people may not yet be certain of what’s

uncertainty, young people can depend on

replacing A Levels this summer but there is one

our bursary. Our commitment to supporting

cleaning and hygiene sector are the unsung

thing they can rely on - the Cleaning & Hygiene

talented young people remains unwavering.”

heroes of this pandemic, supplying the PPE

Suppliers Association’s (CHSA) bursary.

Every successful applicant is awarded a

Garcia continued: “People working in the

and cleaning and hygiene products so essential

“Young people are living in an uncertain

maximum of £4500, receiving the bursary in

for keeping workplaces safe. It’s a particular

world,” said David Garcia, vice president and

three instalments: £1500 at the start of each

pleasure this year to give something back

treasurer of the CHSA and the driving force

academic year or for the first three academic

through this bursary for the children of our

behind the association’s bursary programme.

years if the degree is longer. Only ‘would-

members’ employees.”

“The past 12 months have been incredibly

be students’ who are the children of CHSA

challenging for them, with continual changes

members’ employees, will be 18 years of over

re-introduced the CHSA and four young people

to their schooling. We know there will be no

on 1 September 2021, and commencing their

have already completed their studies with

A Levels but we still don’t know the detail of

higher education studies this autumn are

the support of the bursary. Seven are current

what will take their place. In the midst of this

eligible to apply.

recipients, two of whom graduate this summer.

2021 is the sixth year since the scheme was

Together they will have received £49,500 from the CHSA by the end of their studies.

Applicants are assessed according to need, worthiness, endeavour, and overall performance. Each candidate also brings something unique, their ‘x-factor’. Applying is simple - eligible young people need to visit the CHSA website and click on the link on the 2021 bursary page. The form includes a 400-word statement and it is advisable to draft the statement prior to accessing the form. The closing date for applications is 25 June 2021.

Shortlisted applicants need to be available to meet the judging panel, to be led by David Garcia, on 21 July 2021.

WWW.CHSA.CO.UK 10 FEBRUARY 2021

WWW.CLEANINGMAG.COM

PEOPLE C&M

Quadruple appointments to bolster global growth plans AIRDRI Group has laid down ambitious growth

manager to develop a global marketing strategy.

never rest on our laurels. We are confident that

targets for 2021, bolstered by a string of new

She brings with her a wealth of experience from

our engineering expertise is second to none,

hires to its commercial, marketing and sales

her previous role as marketing specialist.

and our constantly evolving product range

teams. The new team now responsible for

Further appointments include James

continues to push boundaries, yet we know

driving forward the strategy across key markets

Partington who takes the role of national sales

that to stay ahead of the competition we must

and countries for Airdri’s existing range, as well

account manager, and Emma Gibbard joins as

push forward with new ways to engage both

as its plans for new products includes:

office and marketing administrator.

existing and new customers. The new team

Mike Smith, who joins the company from

Steve Whittall, group director of R&D

has been brought on board to digitalise our

Bose as the new head of commercial. He will

and operations at Airdri, said: “[2020 was] a

offering, strengthening our presence across all

lead the commercial team to drive forward

difficult year for many businesses but at Airdri

platforms, starting with a new website that will

Airdri’s commercial strategy and accelerate

we’ve tried to use the time we’ve been given

fully showcase the breadth of our portfolio as

growth in key sectors.

to assess and re-evaluate our position. As a

well as developing relationships with clients

company with a strong heritage built on the

both nationally and internationally.”

cornerstones of design and innovation, we will

WWW.AIRDRI.COM

Lauren McCabe (pictured), also from Bose, has been brought on board as group marketing

Ecocleen strengthens team to drive national growth ECOCLEEN has announced two new

Sarah Fear joins Ecocleen from Citron Hygiene,

Blue Water Shipping as global contracts

appointments to its team to spearhead its

where she was responsible for identifying

coordinator. With Ecocleen’s ambitious

ambitious growth plans. Sarah Fear has been

prospect national account opportunities and

growth plans underway, he will be

appointed as the company’s new business

closing new business to achieve both company

instrumental in preparing documents

development manager, with Nicholas

and account growth per annum.

to win contracts to provide services and

Calderwood joining the team as bid writer.

Bringing a solid background within the service sector specialising in national accounts,

WWW.CLEANINGMAG.COM

Nicholas Calderwood brings a good

communicating with Procurement Officers

track record in managing bids on a

from various organisations.

global scale, having previously worked at

WWW.ECOCLEEN.CO.UK

FEBRUARY 2021 11

C&M CONTRACTS

Hand hygiene deal at THFC Stadium INEOS Hygienics has become the official

George Ratcliffe, COO of INEOS Hygienics,

hygiene supplier to Tottenham Hotspur

said: “We’re proud to be able to partner with

Football Club and the Tottenham Hotspur

Spurs and supply the club and the stadium

Stadium. The company is supplying the club

with our new range of touchless dispensers

and the stadium with state-of-the-art touchless

and hospital grade sanitiser. As the first Premier

sanitiser dispensers, delivering hospital grade

League club to use our dispensers and hospital

sanitiser to Spurs players, staff and fans, in

grade hand sanitisers, it shows the importance

order to maintain good hand hygiene and

the club is putting on good hand hygiene to

reduce the spread of viruses and bacteria.

help keep the players, staff and fans safe.”

Built to be robust yet stylish, the touchless

Fran Jones, head of partnerships at Tottenham

dispensers have been designed to blend in

Hotspur, said: “The COVID-19 pandemic has

with all environments and efficiently dispense

made everybody change their behaviour and

offices. INEOS Hygienics offers us a high purity,

hospital grade sanitiser. The dispensers will be

further underlined the need for good hygiene

hospital grade sanitiser, which protects our

used in the player dressing rooms, hospitality

practices. It is essential that the club supports

men’s and women’s teams ensuring they can

areas at the club’s world-class stadium, as well

and facilitates those changes in order to create

continue to train and play matches, as well as

as its Enfield Training Centre and across the

safe environments across our estate including

our staff and, of course, our fans.”

club’s executive offices.

our stadium, training centre and executive

WWW.INEOSHYGIENICS.COM

Contract extension with Equiniti Group INCENTIVE FM has won a two-year contract

Since the start of the relationship with

extension with Equiniti Group, a provider of

Equiniti Group in 2013, Incentive FM has

complex administration and payment solutions

consistently delivered and aligned itself with

for approximately 70% of the FTSE 100. The

the group’s changing client base. Michael

extension builds on a successful seven-year

Burt, group property and procurement

relationship between the two companies.

director, said: “Incentive FM has consistently delivered over the past seven years and

Under the terms of the agreement, which

provided us with 4.5% year on year savings

is worth in excess of £4 million per annum,

which is impressive. Their partnership

Incentive FM will be delivering a TFM solution covering 22 offices. This includes facilities

management, and project management. Key

working ethos, technology offering and their

management, centralised help desk,

locations include a head office hub in Crawley

proven ability to deliver exceptional levels of

reception, housekeeping, M&E, catering and

and Worthing plus Cardiff, Birmingham, Leeds,

service is second to none.”

vending, security, waste management, utility

and headquarters in London.

WWW.INCENTIVE-FMGROUP.COM

Unify secures contract with Liverpool Science Park UNIFY by Bruntwood has been awarded

which began in January, sees the firm

that businesses are increasingly placing greater

a contract providing cleaning services at

deliver facilities services to common

emphasis on service quality, which we’re able

Liverpool Science Park. The contract,

spaces, office and laboratory spaces across

to demonstrate through the experience and

all three of the science park’s purpose-built

specialisms of those within our team. Over 70%

innovation centres.

of our workforce has transferred to us from

Unify has been selected as a partner to

existing FM suppliers, so we have a wealth of

maintain spaces and ensure a safe hygienic

the industry’s best talent under our roof. But

environment to help customers to continue

even more importantly, our strategy for delivery

with their ground-breaking work at the facility.

is based on us having been recipients of FM

Unify will undertake cleaning across the

services in the past - we know the pain points,

buildings’ shared spaces and common areas.

we know the shortcomings and we launched

In addition to these areas, Unify will provide

Unify to offer something different. In particular,

daily cleaning to the suites of the park’s

we use technology and data-led reporting to

serviced office customers.

provide ‘smart’, real-time information on our

Simon Durbin, director for soft services at

12 FEBRUARY 2021

customers’ service delivery so we can adapt in

Unify, said: “As a new market entrant, to be

line with their fluctuating needs.”

awarded a contract of this calibre demonstrates

WWW.UNIFYSOLUTIONS.CO.UK WWW.CLEANINGMAG.COM

BICSc C&M

Labour isn’t working IN a previous C&M column entitled ‘Who

will clear up after Brexit’ (October

least five recessions. There has always been difficulty in recruiting part-time and full-

profession. Back in the 50s and 60s in large office buildings in the cities of England, you would have a charlady who

2019), I made the following

time cleaning operatives. Frequently,

would do a bit of cleaning in the morning and then

comment: “As other countries’

part-time cleaning operatives are often

make the morning tea and bring it around on the trolley.

fortunes have improved, for

people who require second jobs to

Certainly, in London, the workforce had a high proportion

example Poland, many service

supplement their income and, in

of mothers who came to work for ‘pin’ money whilst their

industry workers have taken

university towns, students. This is

husbands were home to look after the children. Over time,

the opportunity to return to

not a new problem, and if I go back

this tranche of the workforce disappeared and there were

to 1978, unemployment was high

no people queuing up to replace them.

their country of origin as there

As far as the living wage is concerned, there are

is still huge uncertainty regarding the freedom of

by post war UK standards at between 5-6%. The total

movement. This is against a backdrop of one of the

unemployed was estimated at about 1.5-2 million and

many places within the UK where you would never get

lowest unemployment rates in the United Kingdom for

those of you who remember that period will perhaps

a cleaning operative to work for the living wage - for

many years. Our service industries are reliant on foreign

recall the poster of a snaking dole queue outside an

example, Cambridge. I would estimate to get a part-

labour and are not, in general, attractive to people

unemployment office and above it was the slogan

time cleaning operative you would have to pay 25%

leaving college.”

‘Labour isn’t working’.

more than the living wage and, even then, it would be

The possibility of two million people unemployed in

This poster, designed by Saatchi & Saatchi, was

difficult to recruit.

I am truly concerned about the future of our industry.

2021 will not improve the supply of cleaning operatives.

instrumental in bringing Margaret Thatcher to power.

The government treats cleaning with contempt. As I

The point being, at that time, as an area manager,

The government’s Immigration Act mentions cleaning

have said before, anyone can clean, but only those who

we still could not get staff. I remember mobilising the

as a non-skilled task and assumes there will be a ready

are trained can clean properly. Furthermore, because of

Lincoln Council contract where we would be short of

workforce. I am writing this column in December when

the low esteem afforded to cleaning operatives, people

cleaning operatives every evening and we spent part of

it has recently been announced during lockdown (no. 2)

do not wish to join an industry that employs over 1.5

our day going to housing estates putting leaflets through

that special dispensation has been given to hundreds of

million people.

doors to try to recruit staff (pre social media).

Eastern European turkey pluckers to come to England as

I draw my conclusions from over 46 years’ experience in the cleaning industry where I have observed at

The first thing we need to do as an industry is change the image of cleaning and make it a recognised

there is no availability within the country for these jobs!

WWW.BICS.ORG.UK

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Cleaning & Maintenance.indd 1

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21/01/2021 10:37

FEBRUARY 2021 13

C&M BCC COLUMN

Good training is key to staying clean and safe Katie Cockburn, director of qualifications and standards at WAMITAB, reports.

NEVER has cleaning been more

Underpinning knowledge has its

important - keeping surfaces

place too in developing staff, and

At HMP Hindley all cleaning is done by specially trained, six-man working parties and individuals

clean is one of the key lines of

WAMITAB offers a range of taught

are keen to achieve the qualification as cleaning

defence in the fight against

and tested programmes to

is an attractive job in prison, and upon release the

the coronavirus. Cleaning

address the theory of cleaning.

biohazard specialism can open up opportunities for

teams are frontline workers, making sure that public places like hospitals, shops, offices, factories, and warehouses are kept hygienically clean.

A recent addition to this suite

jobs roles with housing associations or for trauma

has been the WAMITAB Level 1

scene cleaning, voids, etc. Clearly, the BioCleaning

Award in the Principles of Infection

Team has a real sense of pride in contributing to the

Prevention and Control, which is a

safety of staff, fellow prisoners and visitors. One of the

valuable way to equip staff with the basics of

learners who recently achieved the qualification said it had been ‘a good feeling helping during the COVID-19

keeping places hygienically clean.

It is often assumed that there is little skill in

In healthcare settings, hygiene is fundamental and

cleaning - we all do it, right? Those who work in the

pandemic, even though it was only bio cleaning, it was still a worthy contribution’.

industrial and commercial cleaning industry know

the launch this year of the Level 2 apprenticeship for

this is far from the truth - good training is at the heart

healthcare cleaning operatives has been welcomed,

of keeping our building interiors (and exteriors) clean.

especially as this has been a long-stranding gap in

Hindley, said: “The BioCleaning Team has been

A well-trained team works efficiently and effectively,

apprenticeship provision. To support its delivery

concentrating on rigorous deep-cleaning of the

delivering a timely service within budget. Knowing

WAMITAB has developed a companion qualification,

prison itself, and the prison has remained COVID-19

how to carry out cleaning tasks in the right way,

the Level 2 Certificate in Principles of Healthcare

free. The prison’s health and safety manager has

using the right equipment and materials, maintains

Cleaning, which is available to non-apprentices too.

been recognised nationally and awarded the MBE,

buildings and, in these COVID-19 days, helps to stop

You can see the benefits of good training at HMP

Donna Parkinson, the instructional officer at

reflecting the team’s success.”

If you are interested in any of these qualifications

Hindley, which has been working with WAMITAB for

the spread of germs.

over 15 years delivering both cleaning and waste

or would like to know more about other cleaning

knowledge, skills and understanding of specific

qualifications. WAMITAB has an exclusive contract

qualifications that are available, then please visit

cleaning tasks as well as supervisory skills. The ‘on-

as the awarding organisation for cleaning, facilities

www.wamitab.org.uk where you will find more

the-job’ assessments mean those skills are gained

management and waste/recycling qualifications in

detail together with information about the training

and applied in a workplace setting. A good starting

the prisons in England and Wales. Understandably,

providers who deliver them. Information about

point is the WAMITAB Level 1 Award in Practical

over the last few months the focus has primarily been

becoming an approved WAMITAB centre can also be

Cleaning Skills, which covers 32 specialisms making

on cleaning, especially the bodily fluids, spillages

found on the website.

it a suitable qualification in a variety of workplace

and hazardous items (biohazard) specialisms. This

WWW.WAMITAB.ORG.UK

settings - and as the name implies, provides real

is a popular programme in a prison setting, and its

WAMITAB is a member of the British Cleaning Council.

practical skills.

delivery has aided in reducing the spread of COVID-19.

The views of Council members are their own.

WAMITAB offers a range of qualifications providing

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01/06/2020 13:12 WWW.CLEANINGMAG.COM

A JOB WORTH DOING - A CONTRACTOR’S BLOG C&M

High level representation for our industry coming soon?

Lee Andrews, CEO of DOC Cleaning, reports.

AFTER a year of doom and gloom, I am extremely heartened to read about the British Cleaning Council’s (BCC) ongoing efforts to set up an All-Party Parliamentary Group to represent the cleaning and hygiene sector in the Houses of Parliament. The aim is to give the industry a voice in Parliament, allow it to influence discussions, debate and pose questions, and to influence ministers and the government. The BCC has been working to attract prominent MPs to join the APPG and it is hoped that approval could be granted early in 2021.

Whilst an APPG is run by and for members of the Commons and Lords, it can also offer opportunities for organisations within the industry to take part in its activities and administration.

As you may have heard me say before in this column, the many individual trade bodies that represent different strands of our industry work incredibly hard to promote members’ interests. Predominantly, however, they are run on a voluntary basis by senior execs of industry companies, meaning they do not always have the resource to push hard in national political circles.

So it is hugely encouraging that the BCC, which is the overarching organisation representing all the key industry bodies, is fighting hard to secure

top level representation in Westminster. If the concerns of our industry have been overlooked by politicians in the past, the main reason is surely that they have not understood the unique challenges we face, particularly on the contracting side. The reason for this lack of understanding may well be a result of our failure to communicate those issues forcefully enough. It will be one of the APPG’s objectives to put this right.

The timing of the initiative is perfect. Not so many months ago, our industry gained national prominence in the fight against COVID-19. Since then, it’s fair to say we have receded again to our more accustomed, semi-invisible position in the shadows, but with the difference now that our professionalism is more readily appreciated by clients and the world at large. The reward for such professionalism should be an acknowledgement at national level that cleaning, with all its constituent parts, is a vital industry in its own right. There is no reason why a top 10 industry employing 1.6 million people, or 5% of the UK’s workforce, should only be discussed in the context of its relationship to facilities management or environmental services. I’m sure I’m not the only one who feels frustrated when filling out an online

form for a conference or event and ends up selecting ‘other’ from the ‘industry’ drop-down box.

In addition to lobbying on employee health and safety, I am looking forward to progress on the real living wage, essential worker status and benefits, and initiatives to address the shrinking pool of labour we are witnessing due to the announcement and now the implementation of immigration controls. I hope we will also reach a stage, as a result of the pandemic, where the procurement of cleaning contracts becomes an enlightened process that enshrines certain minimum enforceable standards of operation and compliance necessary to safeguard health and hygiene at client premises.

Lastly, and maybe more optimistically, I am also envisaging a future where members of our business community tour schools and colleges promoting cleaning as an industry with clearly-defined career opportunities and nationally respected qualifications at all levels. It will be a magnificent achievement if the BCC succeeds in the establishment of the APPG. After that, the sky’s the limit.

WWW.DOCCLEANING.COM

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FEBRUARY 2021 15

C&M

SPECIAL REPORT: COVID-19

COVID-19: Cleaning remains on the front line Neil Nixon reports.

Following on from the features in the previous nine issues of C&M looking at the frontline role the cleaning sector continues to play in tackling the COVID-19 pandemic, I am continuing to post news, new product information or video interviews/webinars online to allow for the more immediate dissemination of any updates. Please take a look at www.cleaningmag.com – content is changing on a daily basis.

As previously, I will continue to use the pages of C&M to focus on cleaning during the pandemic in detail and, as with this month’s column, to seek advice on best practice from recognised industry experts, and to learn from the experience of others.

GOOD PRACTICE FOR COVID-SECURE ORGANISATIONS IN 2021 Adrian Gee-Turner from Sterling Presentation Health, the developer and manufacturer of Nemesis eH2O, reports.

As businesses and other organisations emerge

be necessary to identify potential sources of

Human contact

from the pandemic, there will be a renewed

pathogenic microorganisms as well as their

Washing hands with soap and water for at least

focus on the health and safety of workplaces.

modes and paths of transmission.

20 seconds, or using an effective hand sanitiser regularly throughout the day will reduce the

Risk assessments will need to be updated to ensure that staff, customers and other visitors

Disease transmission

risk of catching or passing on the virus. This

are not exposed to harmful microorganisms.

According to the Gov.uk website: ‘SARS-CoV-2

is because hands can transfer microbes from

However, in addition to protecting people from

is primarily transmitted between people

one person to another and can cause infection

enveloped viruses such as SARS-CoV-2 and its

through respiratory (droplet and aerosol) and

when an individual touches their own face with

variants, it will also be necessary to protect

contact routes. Transmission risk is highest

contaminated hands.

people from other viruses, bacteria, fungi, and

where people are in close proximity (within 2

Repeated washing with soap or alcohol

some of the more harmful microbes. In order to

metres). Airborne transmission can occur in

based sanitisers can dry or damage skin so

achieve this, it is important that a disinfectant

health and care settings in which procedures

a disinfectant such as Nemesis eH2O would

with proven, certified broad-spectrum

or support treatments that generate aerosols

be preferable because it is highly effective

effectivity is employed, and that appropriate

are performed. Airborne transmission may

without harming skin. It is important to note

disinfection measures are implemented. Risk

also occur in poorly ventilated indoor spaces,

that some anti-bacterial products are not

assessments should therefore include every

particularly if individuals are in the same room

effective against viruses, and as such should

instance in which people have the potential

together for an extended period of time.’

be avoided.

to come into contact with pathogens. This

Clearly, risk assessments will need to address

does not mean that organisations should

the key potential transmission methods -

Touch points

strive to achieve a sterile environment - it

airborne (mainly indoors) and contact (people

Research has shown that SARS-CoV-2 is able

simply means that the greatest sources of

and surfaces).

to remain viable on a variety of surfaces,

potential exposure should be identified, so that

including glass and plastic, for extended

mitigation measures can be created to limit

periods. It is therefore important to identify

the levels of exposure. This is because, in the

those surfaces that are most frequently

case of COVID-19, the viral load appears to be a

touched - keypads, phones, tablets, screens,

significant factor in disease transmission.

tables, light switches, office and factory

Traditional health and safety risk

equipment etc. These surfaces should be

assessments address hazards such as slips and

regularly sprayed with an effective disinfectant

trips, heavy objects, repetitive injury, falling,

that contains no materials that are harmful to

stress, electric shock, fire, and lone working,

people or surfaces.

but to create COVID-secure environments,

When spraying touch points, it is important

organisations will need to also include an

to ensure complete coverage of the target

assessment of biological risk. It will therefore

surface so, after spraying, it may be necessary

16 FEBRUARY 2021

WWW.CLEANINGMAG.COM

SPECIAL REPORT: COVID-19

C&M

to wipe the surface with a clean cloth.

Nemesis eH2O product sizes contain ready-

However, consideration should be given to

to-use stabilised hypochlorous acid in either

the ‘contact time’ of the disinfectant - the time

a hand spray or for use with a fogger. One of

required for the disinfectant to be in contact

the key advantages of this product is that it

(wet) with the virus for effective deactivation.

contains no substances that are hazardous

In the case of Nemesis eH2O the contact time

to human health, which means that COSHH

is just a few seconds, but for some products it

regulations do not apply and a fogged room

is several minutes.

can be re-entered immediately.

Airborne transmission

be sufficient to fog a room of around 100m2.

Viruses can pass from one person to

Fogged Nemesis eH2O should be allowed to

another when an infected person exhales

settle onto all surfaces for 30 seconds to one

or coughs, causing the release of aerosol

minute before wiping off smooth surfaces such

particles which may land on surfaces or be

as table tops, sideboards and glass surfaces.

inhaled by other people. Social distancing

Naturally, care must be taken with electrical

helps to reduce the risk level, in addition to

equipment which is over 10 years old or has a

sanitiser as well as a fogged disinfectant;

other measures such as ventilation and the

water ingression protection (IP) rating of less

allows immediate re-entry after fogging;

provision of fresh air.

than 5.

proven high levels of effectivity, such as

Disinfection fogging

to the success of a COVID-secure policy, and

Touch points and hands can be sprayed as

the ideal product would have the following

outlined above, but it may be necessary to

features: compliant with BS EN 14476 as

difficult for many products to achieve but these

fog larger areas. Foggers generate aerosolised

well as the European Biocidal Products

are the reasons behind the success of Nemesis

particles of disinfectants such as Nemesis

Regulations; highly effective against a broad

eH2O, which is now the gold standard for

eH2O at high speed, which allows fogging

spectrum of microorganisms, but containing

commercial cleaning companies that provide

activities to penetrate remote areas that

no substances that are hazardous to human

disinfection services.

may be difficult to reach or access. All of the

health; suitable for use as a hand/surface

WWW.NEMESIS-EH2O.COM

Typically, one litre of Nemesis eH2O would

The choice of disinfectant will be critical

99.9999% effective against harmful bacteria; and leaves no harmful residue This list of ideal requirements would be

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Untitled-1 1

FEBRUARY 2021 13/01/2021 13:0717

C&M

SPECIAL REPORT: COVID-19

CONSUMERS ACTIVELY AVOID INDOOR ENVIRONMENTS AS COVID SPREAD ESCALATES

One in 10 people have walked out of a premises

coronavirus pandemic. It particularly highlights

in Central London but still impacts a significant

because they have felt so uncomfortable about

consumer concerns on the airborne risk of

proportion which have had to face repeated,

the risk of catching COVID-19, reveals a report

spreading COVID-19 indoors.

prolonged closures.

by facilities services provider phs Group. Whilst

Within the report, phs Index data reveals

Unveiling insights into Brits’ attitudes

the report was produced ahead of this latest

as many as 14% of UK premises shut again

towards visiting indoor premises, phs reveals

national lockdown, the findings are nonetheless

during the peak of tightening restrictions

more than two-thirds (68%) of consumers are

still useful.

across the four nations. In England, the closure

concerned about catching COVID-19 indoors

rate at the peak of lockdown was 15% with

with 54% saying they are more concerned as

than one in five consumers have experienced

12% shut during the firebreak in Wales, 11%

winter approaches. Almost half (47%) do not

inadequate hygiene measures and nearly half

shutting in Scotland, and 9% in Northern

want to spend time in indoor environments

(46%) have been faced with a lack of social

Ireland. The most impacted sectors are the

due to the risk of coronavirus and nearly a third

distancing. This has led to 29% saying they

arts, entertainment and recreation, and food

(30%) say they only do so if they have to. While

are not confident in the hygiene measures

services and accommodation with more than

51% say they have avoided indoor settings due

within the places they visit and 34% lacking

half of premises shutting down at the peak of

to the risk of catching COVID-19, 41% did so as

confidence in their social distancing practices

restrictions (54% and 51% respectively). Central

they were worried others would come too close

London is a disproportionately affected region

to them. A quarter (26%) avoided places as they

latest phs index report published in December

with 27% of premises closed. These closure

didn’t trust the measures in place were enough

2020, analysing the impact of COVID restrictions

rates are lower than during the first national

to protect them.

on organisation closures and consumer

lockdown from March 2020 when 43% of

confidence in visiting premises during the

premises shutdown nationally and 56% closed

In its research, phs uncovers that more

The findings are reported by phs Group in its

18 FEBRUARY 2021

The call to action from consumers for organisations is clear. 54% say organisations WWW.CLEANINGMAG.COM

SPECIAL REPORT: COVID-19

C&M

should be doing more to reduce the risk

and larger droplets expelled when an infected

organisations take the right measures to stay

of infection. 51% say premises should

person breathes, talks and coughs but what

open wherever they can and welcome staff,

limit numbers indoors, 46% call for mask

we’re not talking about enough is the smaller

visitors and customers into their premises

enforcement at entrances and 39% want

infected droplets and particles which remain

safely. They need to bolster public confidence

someone to be tasked with enforcing physical

airborne and are not contained by masks.

and reassure people they are doing everything

distancing indoors. 29% of people call for

Growing evidence indicates these infected

possible to be COVID safe.

organisations to install air purifiers indoors.

aerosols linger in the air for hours at a time

“We’ve all heard the message of ‘hands, face

However, once they learned how air purifiers

and can be spread around a building - even

and space’ and these are important aspects in

clean the air by physically removing impurities

after an infected person has left creating an

infection control combated by hand washing,

such as germs, viruses and pollutants, as many

extended risk of transmission. During the winter,

masks and social distancing. But what about

as 61% say air purifiers should be mandatory

we’re more likely to be spending time indoors

the air we breathe? Scientists worldwide are

in indoor environments to curb the spread

with less natural ventilation, meaning the air

pointing to the airborne risk of contamination

of the virus. Consumers say these measures

we breathe could be more concentrated with

and this urgently needs addressing to enable

would make them feel safer, reassured, that the

particulates. If we fail to combat the risk of

people to spend time in indoor settings more

premises had their best interests in mind and,

airborne infection, we risk being exposed by a

safely. Organisations using air purifiers are

crucially, more likely to visit.

large gap in our defences. Improving indoor air

already converts in providing cleaner, fresher,

quality must be at the forefront if we truly want

healthier air and proving to their building

to create COVID-safe environments.”

users that they are taking the risks seriously for

Within the report, phs air quality experts have teamed up with a leading Cambridge University professor to examine the airborne

David Taylor-Smith, CEO of phs Group, said:

now and for the future. It is a difficult time for

risk of coronavirus indoors, a risk they suggest

“The research demonstrates the extent of

businesses right now. With so many premises

is not being taken seriously enough in the fight

concern consumers feel about spending time

hit again by closure, there are enough reasons

against infection.

indoors and the risk of catching COVID-19, so

for consumers to keep away, fears organisations

much so they are actively avoiding certain

are not doing enough to reduce the risk should

Linden of Cambridge University, said: “Indoor

indoor premises and want organisations to

not be one of them.”

air quality is a real concern in the spread of

do more to make them feel safer and combat

coronavirus. Much of the focus on COVID-19

the spread. While this is vital from a health

report, please visit:

has been the transmission by physical touch

perspective, as an economy it is also essential

WWW.PHS.CO.UK/PHSINDEX

Fluid mechanics expert Professor Paul

WWW.CLEANINGMAG.COM

For the full phs Index and indoor air quality

FEBRUARY 2021 19

C&M

AUTONOMOUS CLEANING

The quest to be different in FM and cleaning management Nils J.van der Zijl, VP sales and marketing at Softbank Robotics EMEA, reports.

THERE is no getting away from the fact that last

creating a future-looking, performance-driven

year was extremely challenging for the cleaning

brand and operational model. Businesses

and FM industry. But we should also take hope

want to know that they are working with an FM

from the fact that whilst the pandemic will pass

contractor that is investing in and deploying

(in the hopefully not-too-distant future), the

cutting-edge technology.

But technology adoption is only one way

increased importance that businesses attach to FM and cleaning must surely remain. Business

to deliver genuine differentiation in the

leaders have recognised the strategic value

market - and it must be accompanied by wider

of their buildings, and hygiene and safety will

operational and commercial innovation in order to drive a strong and sustainable identity

become an enduring focus.

Nils J.van der Zijl

Contractors that can demonstrate a commitment to delivering first-class service

bother when the market has always been so

delivery across the board, and especially within

cost driven?

in the market.

Increasingly, clients are leaning on contractors to support and accelerate their efforts to create

In research that we carried out earlier this

connected workspaces. Businesses recognise

on FM to win new contracts and establish

year, 85% of senior cleaning and FM leaders

that connected, smart buildings are critical in

closer, higher-value relationships with existing

around Europe admitted that providing a

attracting and retaining high quality talent. The

clients. And cleaning and FM practitioners

differentiated customer experience is a serious

pandemic has made this even more important,

that have the vision and skills to consult with

business challenge, citing it as their biggest

as organisations look to navigate huge shifts in

business leaders and find ways to accelerate

strategic concern. Contractors are struggling to

working patterns and behaviours to create an

the re-entry of staff and customers into their

establish a strong identity but they’re acutely

optimal workforce for the future.

buildings, have an opportunity to position

aware of the need to do so. 88% of FM leaders

themselves as strategic partners going forward.

report that differentiation in the market is a top

workspaces, businesses are looking for

priority over the next two years.

contractors to provide more robust, outcome-

cleaning, can take advantage of this new focus

The big question, however, is: how can

In line with this move towards connected

focused measurement, performance-based

contactors stand out in the market and demonstrate the innovation, strategic vision

Differentiation beyond cost

contracts with shared risks and rewards

and services required by businesses today and

The default tendency for most FM firms

between contractors and clients, and more

over the coming months as the world emerges

when looking to create differentiation has

strategic use of data and insight to measure

from the pandemic?

been to invest in new technology as a way

performance and optimise service delivery

to demonstrate innovation and operational

and building utilisation. This appetite for

The difficulty in being different

efficiency (and to drive down resourcing

more rigorous measurement and reporting,

So much changed within the cleaning and FM

costs). Of course, technology – whether that’s

along with more agile and responsive service

world over the course of 2020 but so many firms

machinery or software – is hugely important in

delivery and resourcing, is putting pressure

still face the age-old problem of differentiating

on contractors to adapt their commercial and

in what has always been a largely cost-driven

operational models.

industry. Businesses may finally be recognising

Contractors need to look beyond technology

the value of FM and cleaning but many still

and review their entire proposition - are they

don’t have a clear idea of what ‘good FM’ looks

really delivering the services that clients need at

like. They’re simply not used to evaluating

the current time and are they doing so in a way

service providers on anything other than cost –

that is most appealing to business leaders?

performance, consistency, innovation, outputs, and outcomes may have been discussed during

The cobotic difference

tender processes but they were rarely the

Over the past year, and largely in response to

decisive factors when selecting a contractor.

COVID-19, increasing numbers of contractors

The flip side of this is that many service

are turning to cobotics to drive operational

providers have therefore struggled to create real

transformation and create real differentiation in

differentiation in the market - why would they

the market. By adopting cobots (collaborative

20 FEBRUARY 2021

WWW.CLEANINGMAG.COM

AUTONOMOUS CLEANING

C&M

robots that work alongside frontline staff to

as strategic partners to their clients and trusted

take over repetitive tasks and free up staff to

advisors to business leaders desperately looking

focus on higher value tasks), FM contractors can

to get staff and customers back into their

improve performance and deliver enhanced

buildings, safely and hygienically.

FM and cleaning contractors recognise the

service delivery.

potential for cobotics - not just in terms of

Cobots such as Whiz, our own cobotic vacuum sweeper, demonstrate a commitment

improving their own operational efficiency,

to innovation and new ways of working that are

but in driving stronger, more strategic client

completely in tune with the current challenges

relationships and increasing revenue and profit.

that businesses are facing during the pandemic.

More than three quarters (77%) of supply-side

They free up time for staff to focus on the tasks

service levels are consistently maintained. And

FM leaders predicted that the introduction of

that make a real difference to clients who are

as we all know, that really is different to the

cobotics will enable them to win new clients

looking to improve hygiene standards and

current status quo. Linked to this, the data that

through proof of performance and innovation,

encourage re-entry into their buildings. And the

cobots capture allows contractors to measure

and 82% predicted cobotics will enable them to

adoption of such innovative technology raises

performance in a consistent and robust way,

increase the size of contracts and broaden their

the profile of cleaning and makes it more visible

and to continually optimise performance

scope of work with existing clients.

to staff and customers, instilling confidence

based on real-time insights. This paves the

These figures speak for themselves. With

around the safety of buildings. Cobotic cleaning

way for performance-based contracts and

the right cobotic strategy and well-defined

teams just look different.

fees, something that has long been called for

implementation, cobotics can provide

across an FM sector which is still dominated by

contractors with the genuine differentiation

traditional time or input-based models.

they need to generate cut-through and take

But beyond the technology itself, cobots allow contractors to differentiate in other ways. For a start, the cobotic workforce model

advantage of new opportunities in a dynamic

This is the point at which contractors really

and unpredictable market.

means that FM providers can offer clients far

can start to differentiate themselves in the eyes

more flexibility in when and how frequently

of clients (and would-be clients). The shift from

services are delivered. Contractors also become

commoditised time-based services to output

preparing for the shift to smart cleaning in the

much better able to manage staff absence and

and outcome-focused contracts changes the

Cobotic Evolution Report: www.meetwhiz.com/

churn by scaling their use of cobots, meaning

entire narrative around FM. Very quickly, cleaning

the-cobotics-evolution-in-cleaning/

that any impact on clients is minimised and

and FM contractors can establish themselves

WWW.MEETWHIZ.COM

Find out more about how FM leaders are

Fourstones | DEB DisLtd (CPD) tering SupA & S Manuel Ltd | Ace Hygiene plies Ltd | | Cleaning posables Paper Mill Ltd | Delta & Wiping Bio-ProSupplies | Ace Janitorial Supplies ductions Supplies Cleaning C o Ltd | GoJo InSupplies Ltd | COLtd | Ltd | Admiral Cleaning Supplies Border AN UK Ltd | | DJB dustries Cleaning Consumable Janitorial Ltd | Allied Hygiene | Apollo | C C P Products Supplies Ltd Europe Limited | Ltd | Cork Cleaning Janitorial Supplies Ltd | Supplies Hygiene Ltd DL Gelling | Gompels Ltd | East| Cromwell | Capital Aqua Air | Atlas JaniCleaning Polythene ern Valley Healthcare L t d Chemicals Ltd | Crystal Supplies torial & Ca| CCL Cleaning Ltd | Easy | Greenham | Cleaning Supplies | Supplies Ltd | CEDO | Cutler CleanSolutions Greenham L e e Limited | Eling Supplies Charles Bentley & Son Ltd | Cutting liott Hygiene Brothers | Green| ESP LimitEdge Services Ltd | Cherwell Packaging Ltd Ltd | D & ed (Essential ham National Safety Supply ProdE Products | CJS (Portsmouth) Limited | CK ConLtd | Adcock ucts Ltd) | Supplies | Greyland ESSITY (forExpress | sumables | Cleaning & Paper Arco Limited | merly SCA) | Ltd | HPC Healthline Fast Hygiene Avica UK Ltd | Berry Global | Force Fresh Disposables UK Ltd | Instock Ltd Ltd | Futures (Chicopee) | Bowak Limited Supplies & | Interclean Cleaning & Support Ser| Brightwell Dispensers Ltd | vices Ltd | Hygiene Supplies Ltd | Harrison Wipes Bunzl Cleaning & Hygiene | Bunzl UK Ltd | Hygiene Intercounty Cleaning Stores (UK) | Canore Hygiene Ltd | Capries Ltd | Cartiere Carrara | CaLtd | Hygiene | James Mutch Ltd | Systems | ICP terite Food & Wine Services Ltd | | Chemex InternaHygiene | IG Jangro Ltd | John Barry Group | Impetional Ltd | CleanMy Ltd | Comax (UK) rial Polythene | JPK | Ken Booth & Co Products | InLtd | D R Caswell Ltd dustrial CleanLtd | Kennedy Hygiene ing Equipment Ltd | Industrial Products Ltd | KimberCleaning Supplies (Liverpool) Ltd | ly-Clark Professional | James Lister & Sons | Janitorial Direct | London Catering & Hygiene Janitorial Express | Jena UK (formerly Euro Packaging UK Solutions | M & A Hygiene Ltd) | John Astley and Sons Ltd | Diversey UK Ltd | EcoBag plc | M & D Cleaning SupUK Ltd | Evans Vanodine International plc | Eximex plies Ltd | M60 Cleaning Sup| Forestdale Business Services Ltd | plies | MacGregor Industrial Supplies Ltd | Martin Services | Maxima Trading | Mercury Distribution | Merton Group UK Ltd | MSM Hygiene | Nationwide Hygiene Supplies Ltd | Nicolas Hygiene Supplies | Ocean Business Supplies Ltd | Ocean Corporate Hygiene Ltd | Office Depot UK International | P&G Professional | Peter Hogarth and Sons Ltd | PHS Direct | PMC Polythene Ltd | KB Extruders | Kitchenmaster (NI) Limited | Lyreco | Martin Vitera Ltd | Maskearaid Ltd | Matryx Ltd | Mayflower Washroom Solutions | Metsa Tissue Ltd | Mirius | Newcel Paper Converters Ltd | Newhall Janitorial | Nobisco Limited | Northwood Hygiene Products Ltd | Numatic International Ltd | Opalion Plastics Ltd | Pakex (UK) Plc | Paperline Ltd | Pattersons | Pearroc Ltd | Polaris | Poppies Europe Ltd | Prime Industrial and Janitorial Supplies Ltd | Professional Paper Supplies Ltd | PVA Hygiene Ltd | Quality Services Hygiene Supplies Ltd | R G K (UK) Ltd | Recycled Plastics UK Ltd | Robert Scott and Sons Ltd | RPC bpi refuse | S&J Polythene & Paper Ltd | SC Johnson | Scot Young Research Ltd | Scott Janitorial | Shetland Janitorial Supplies Ltd | Simon Safety & Lifting Centre

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C&M

ECO/GREEN CLEANING

Actions speak louder than words THE green concept cannot simply be a trend - it

gas emissions for each phase of the product

must become a systematic orientation towards

life cycle. TTS can now allow users to make a

sustainability in all areas, starting with the

responsible choice by communicating impact

corporate sector. Environmental safeguarding

data, review design to reduce the impact

should become an integral part of company

of new products and implement emission

policies, requiring a 360° commitment:

compensation programmes.

ensure greater energy efficiency. LED lighting is an environmentally friendly solution that

sustainability must not be a value limited to the supply of green products but must involve the

Solar energy

reduces energy consumption by 75% compared

entire company life.

Solar energy plays a leading role in tackling

to incandescent lamps. TTS uses LED lights to

climate change: it avoids the emission of

illuminate company areas, making a concrete

goal for TTS: the company has developed

carbon dioxide (CO2), the main cause of global

contribution to the reduction in energy

an approach that is totally oriented towards

warming. It also avoids the release of air

consumption pursued by the European Union.

sustainability, implementing internal policies

pollutants from the combustion of fossil fuels,

Besides, the company has installed motion

that range from the use of natural resources to

which pose a real threat to health.

sensors that activate the lights only when the

Environmental protection is a fundamental

the adoption of practices that safeguard the environment and health.

TTS invested early in this renewable source.

In 2011, the company installed a photovoltaic

presence of people on the premises is detected, thus avoiding waste.

system in its headquarters that powers the Green is better

textile production, avoiding the emission of 115

Reusable jugs and water bottles

TTS has always been committed to the eco-

tons of CO2 per year. Subsequently, in 2019, TTS

Every year 25.8 million tonnes of plastic waste

sustainability of its production, starting with raw

introduced a second photovoltaic system that

are generated in Europe, some of which ends up

materials. The result is a wide range of products

completely supplies the Italian production plant

in the sea. The use of disposable plastic, which

with components made of premium recycled

with clean energy.

represents 49% of marine waste, aggravates this phenomenon, compromising not only

plastic, certified second life plastic (PSV) by the Institute for the Promotion of Recycling

Rainwater and geothermal energy

the ecosystem but also people’s health. The

Plastics (IPPR). Unlike simple self-declaration,

TTS has set up a rainwater recovery system

resulting fragments put marine life at risk and

PSV certification is a structured system that

and a geothermal system at its headquarters to

reappear on our tables in the fish and shellfish

guarantees the quality and traceability of

make sustainable use of natural resources such

we eat.

recycled plastics.

as rainwater and underground heat.

The TTS range includes flat mops and mops

Rainwater is collected and reused to

TTS has implemented internal policies to reduce the consumption of plastic bottles. The

certified with Ecolabel EU, the environmental

irrigate the company’s greenery and feed the

company has installed filtered water dispensers

excellence mark of the European Union

fire-fighting system. The system guarantees

that are freely accessible to staff, suppliers and

that identifies products with the lowest

maximum efficiency even in the event of

customers, providing them with glass jugs. Also,

environmental impact. In an Ecolabel product,

heavy rainfall: excess water is gradually

the company delivered a reusable water bottle

there is a certification for the absence or

redistributed locally, avoiding overloading of

to each employee, eliminating the need to use

presence within very strict limits of substances

the sewerage system.

disposable plastic bottles.

harmful to both people and the environment.

The subsoil heat keeps the collected water at

The TTS commitment to sustainability has

a constant temperature of 8-10° all year round:

resulted in the development of an information

exploiting this principle, the heat pump located

system for the quantification of greenhouse

in the heating and cooling plant allows the

WWW.TTSYSTEM.COM

company’s premises to be air-conditioned in a completely sustainable way. The geothermal system makes it possible to heat and cool the rooms by exploiting natural heat, guaranteeing energy savings compared to traditional systems.

Sustainable lighting Considering that 14% of electricity consumption in the European Union is due to lighting, there is a need to switch to new technologies to 22 FEBRUARY 2021

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ECO/GREEN CLEANING

C&M

Uniform approach leads to European first Cleaning businesses have always been associated with waste management and recycling but, when it comes to sustainability, the modern industry has the potential to achieve much, much more. Dominic Ponniah, CEO of Cleanology, explains.

HOW many products does your company

Although initiatives like these make a

utilise? From mops and cloths to cleaning

big impact, our main strategy is constant

products and refuse sacks, the cleaning

evaluation - you can’t do everything at once,

industry produces a large amount of waste.

but if you focus on continual improvement, the

We need both fuel, to power the vehicles

speed of change can be electrifying. So far, we

that take us to client premises, and all the

have concentrated on chemicals, plastics and

normal back-office products and facilities like

energy. In each area, we have tried to innovate

computers, light bulbs and office paper. At first

and trial systems that we hope will become

glance, the opportunities to limit our impact

industry standards.

on the environment may seem small but, in actual fact, we have the potential to make a

Dominic Ponniah

Cleanology has advocated chemical-free cleaning for the past 10 years and is now almost

out uniforms made from recycled plastic across

chemical-free across its entire portfolio. We

At Cleanology, we consider the whole

the business and switched to an all-electric van

were the first in Europe to introduce portion-

life cycle of every product and material we

fleet. The uniforms are an industry-first, which

controlled biological cleaning sachets, which

introduce to our business. This year, we rolled

will recycle 7000 plastic bottles.

big impact.

Health & safety

Designed for Covid-19

WWW.CLEANINGMAG.COM

Continued on Page 24.

Easy clean

FEBRUARY 2021 23

C&M

ECO/GREEN CLEANING

Revolutionary eco-friendly cleaning solutions AS we are aware, green cleaning is essentially

The LeoBot is an innovative autonomous

cleaning using products and procedures that are

scrubber dryer, designed to be eco-friendly and

safe for the environment and personnel, ensuring

safe for the environment. They use water-saving

public health is considered and protected.

technology, ensuring they use up to 70% less

Every day people are subject to toxins,

water than other robots whilst still achieving

pollutants and VOCs (volatile organic

the same high cleaning standards usually

compounds) caused by cleaning products

without harsh chemicals. With active dry-tec,

through either using the products or breathing

they also leave the floors dry, reducing the risk

in the air in the environment being cleaned.

of slips and trips.

For the health of everyone involved, green eco-

Killis is also an advocate for Tersano and

friendly cleaning solutions are a safer option

its product range. Tersano has developed and

whilst also potentially saving money and taking

manufactured devices that produce stabilised

care of the planet.

aqueous ozone (SAO) – a simple, safe and sustainable way to clean and sanitise. This

quickly achieved whilst positively impacting

forward thinking in terms of technology and

technology can be used through its Tersano

environmental factors due to it replacing

sustainability. With both of these in mind, it

Lotus Pro on a large scale or its iClean Mini,

multiple traditional chemicals. And to top it off

has developed a robotics division within the

which is great for surfaces and small areas.

even the consumables are recyclable, making

The solution works by turning ordinary

it one of the most sustainable, safe systems on

Killis prides itself on being innovative and

company which introduced the notion of cobotics and ecological cleaning in one with the

tap water into a highly effective cleaner

the market.

Lionsbot robotics range earlier this year.

and sanitiser, meaning cost savings are

WWW.KILLIS.CO.UK

Continued from Page 23.

Bringing in new initiatives is exciting, but

As well as our own site audits, we use

helps us to save 16,092 litres of cleaning

without robust measurement there is no

an online portal developed by our waste

solution a year and cut plastic bottle use from

clear evidence of improvement. ISO 14001 is

management firm, First Mile, which enables

21,600 to 600 every year.

a tried and tested management system that

us to view site-wide statistics on waste and

gives businesses the tools for efficient record-

recycling. Site surveys take place across all sites

cut from a cloth made from recycled plastic

keeping and scrutiny. It also instills the goal

and, as a result, electricity usage has fallen by

bottles and organic cotton. We are now

of continuous improvement. We are now fully

15.5% and gas usage by 10.8%.

rolling-out production to supply cleaning

compliant with ISO 14001, but are still always

While some initiatives, such as the

operatives with 2000 branded sweatshirts over

looking for ways to improve. Monitoring and

introduction of electric vehicles, have a

the next year. Each sweatshirt is made from

measuring our activities at head office and

significant impact on their own, in other

around three bottles, which in turn will save

across all our sites has provided a useful tool

cases staff are key to the success of a

6000 bottles from landfill in 2020 and reduce

to show whether we are setting realistic goals,

scheme. At Cleanology, staff receive in-depth

the need for energy and resources used to

meeting targets, and planning ahead in the

training during their induction, and also

manufacture new clothing. In just one year,

right areas.

undertake refresher courses throughout

In 2019, we trialled our first recycled uniform

our scheme to reduce excess use of cleaning

their careers at Cleanology. We make

solution and our recycled uniform project will

expectations clear, and aim to inspire them

save 28,000 bottles from landfill.

to improve on environmental performance.

In 2020, even with an increase in fleet numbers,

We regularly survey staff to assess their level

our all-hybrid car led to a reduction in fuel usage

of environmental awareness. In 2019, this

of 25.6%. Not surprisingly, vehicle charging at

improved from 69% in the previous year to 81%.

head office has led to a rise in wider electricity

We aim to reach 90%, and plan to implement

usage, so we are currently monitoring usage to

the employee survey on a more regular basis to

find a way to improve further. This year has already

keep better track of environmental awareness.

seen a new development, with the launch of our

As cleaners, we play a major role in helping

100% electric van fleet. These vehicles not only

our clients to improve. But, with the right

have zero tailpipe emissions, but they will also

systems in place and the tools to innovate, we

save 5000 litres of diesel per year - equivalent to

can achieve much more.

13.5 tonnes of CO2 per year from diesel fuel.

WWW.CLEANOLOGY.COM/SERVICES/OFFICE/

24 FEBRUARY 2021

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WHEN SIMPLICITY IS ALL YOU NEED

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C&M

ECO/GREEN CLEANING

Toucan Eco gets tails wagging GOODY 4 Paws is a family-owned day care

Whereas previously this would have been

centre for dogs based in Manchester. Owned by

completed with multiple products, the centre’s

Carol, Karl and Tom Plumridge, it has provided

entire cleaning regime is now completed with

a fun, stimulating and safe environment for its

Toucan Eco eWater - nothing else is used. The

four-legged friends since 2007.

hypochlorous acid solution is made quickly and

The centre’s aim is to provide a second home

easily each morning using Toucan Eco Active

to around 40 dogs a day in its 4000 sq. site,

and is enough to fill all of the mop buckets that

which is a welcoming place where they can feel

Carol and her team need each day.

safe and have fun away from their owners. It is

Carol Plumridge continued: “When a dog has

local authority-licenced, with special provision

an accident, we mop up with the mop bucket,

to care for puppies from 12 weeks of age and

spray and leave to dry. It removes any trace of

also provides behavioural training sessions.

the mess and completely eradicates the smell too. And we know that it’s effective in killing the

Cleaning challenges for the centre

canine parvovirus, so it provides peace of mind

Owner Carol Plumridge said: “When dogs come

for the team. I’ve also noticed a huge difference

A cost-effective solution

here, they tend to behave as if they’re outside,

personally as I have skin problems on my

Goody 4 Paws used to spend up to £230 each

so they’re constantly doing what dogs do all

hands and face. Previously, working with harsh

month on disinfectant alone, and that doesn’t

day. Even though we’re cleaning regularly,

chemicals all day was aggravating my skin

include odour chemicals which were delivered

the ammonia smell was a huge problem. The

and causing me discomfort. With Toucan Eco,

in 25-litre containers. By switching to Toucan

disinfectant that we had to use needed to kill

there’s none of these effects at all.”

Eco, Carol and the team will save over £2500 a year in cleaning solutions and also around

canine parvovirus disease, which is highly contagious in dogs. DEFRA (Department for

What is Toucan Eco?

500 plastic bottles a year too. This means the

Environment, Food & Rural Affairs) recommends

Toucan Eco lets you make your own

equipment will have paid for itself within a

that if you have a multi-dog environment you

multipurpose disinfectant cleaner and

year, and the only requirement is the water,

must use something that’s proven to kill the

sanitiser, which kills more than 99.99% of

salt and low electrical current. Carol Plumridge

parvovirus. And while there’s no smell to the

germs, from just water, salt and electricity.

explained: “We’ve been using our Toucan Eco

chemical we use for this, the ammonia smell

The solution is electrochemically activated

Active for just over a month and already I don’t

remains. To combat this, DEFRA advises that

by applying a small electrical current. This

know how we managed without it. Cleaning

you use an odour neutraliser, which also

recombines the naturally occurring elements

the centre is so much easier. We can make the

smells terrible. It makes you cough, sneeze

of hydrogen, oxygen and chloride to create a

solution as and when needed, and Toucan

and splutter, and if you’re around it all day it’s

powerful disinfectant known as hypochlorous

Eco has replaced the many different chemical

not nice on your chest either. A vet would say

acid (HOCl), and sodium, oxygen and chloride

cleaners that were necessary to ensure a safe

that if you have a sick animal to ‘clean surfaces

into sodium hypochlorite (NaOCl), at a low

environment for the dogs in our care. We use it

with bleach’ as it kills everything a dog can

concentration and gentle pH that creates a

on everything from walls, corridors, reception

transmit. But we can’t do this for practical

mild cleaning fluid. It is non-toxic and eco-

areas, floor mats, to dog play area flooring,

reasons because as we’re mopping, the dogs

friendly, and it can go to work all around the

feeding equipment, food preparation areas,

are walking over the solution straight away, so

workplace and home. It’s certified to EN 14476,

even dog collars and leads are sprayed to

it would be harmful to the pads on their paws.

EN 16777, EN 1276 and EN 13697 standards.

prevent infection. In the current situation, it’s

That’s why we’ve been searching for a solution

Goody 4 Paws installed Toucan Eco Active,

also necessary to spray the dogs on arrival and

that will kill germs but is completely safe for the

which is designed for small to medium-sized

departure. We decant the Toucan Eco solution

dogs too.”

facilities and produces 10 litres of solution in

into spray bottles, which makes this a quick and

around 15 minutes.

easy job and it’s completely safe for the dogs

Frequent and intensive cleaning regime The team at Goody 4 Paws takes great pride

and their owners.

“The staff find it easy and pleasant to use,”

in the cleanliness of the centre. Its reputation

she continued. “It iss kind to skin and can be

depends on it. Throughout each day the team

used as a hand sanitiser as well. And the day

has five mop buckets constantly being used,

care centre now smells so much fresher without

which are emptied every hour, and they’re also

the use of sprays that would only mask odours

frequently spraying and wiping with trigger

for a short time and were very unpleasant to

bottles. At the end of each day all surfaces,

work with. Toucan Eco is certainly proving to

including floors, walls and dog equipment are

be the ideal solution for us. It works so well, it’s

cleaned down, and a scrubber dryer is also

safe, and the smell is 100% better.”

used on the floors.

WWW.TOUCANECO.CO.UK

26 FEBRUARY 2021

WWW.CLEANINGMAG.COM

ECO/GREEN CLEANING

C&M

Cleaning specialist ‘declares war on chemicals’ INCENTIVE QAS, the contract cleaning arm of

needs to find a sustainable way forward,

properties to meet the client’s dedication for

Incentive FM Group, has committed to removing

which is safe for our staff and the

the environment. The Incentive QAS site team

all chemicals from its core daily cleaning range

environment. We know we need to meet

has also taken responsibility for a quarterly

by the end of 2021. The company has urged

our own and our clients environmental and

environmental newsletter that is circulated

its competitors to follow suit in tackling the

sustainability objectives, so we’re leading by

throughout the premises. Greenspeed benefits

problems of chemical cleaning solutions and

example. Historically, traditional chemicals

include solutions made from totally organic

find a sustainable way to complete commercial

were made from, and transported in,

materials and containers made from recycled

cleaning tasks.

depletable resources. However, chemical-

and recyclable materials, which are taken to

free cleaning solutions are prevalent in the

a recycling facility via the canal network and

the sector for using renewable sources to reduce

marketplace for daily cleaning, so there is

electric vehicles.

waste and protect the environment for its clients.

no reason to not be using them. Cradle to

In a bold message to the commercial cleaning

cradle cleaning solutions offer a closed loop

another sustainable solution in adopting

industry, Incentive QAS is confident that all

process that is accredited and fully embraces

Tersano Lotus Pro - a solution produced on

chemicals will be removed from its core daily range

a circular economy.”

site from mains-fed water that can be used

Incentive QAS has become known throughout

across its 200+ contracts by the end of the year.

Jamie Wright, Incentive QAS managing director, said: “The future of our industry

Incentive QAS has recently introduced

The cleaning specialist has also found

as a daily cleaner, sanitiser and also in rotary

Greenspeed chemical-free cleaning solutions

machines and scrubber dryers.

at one of its large, multi-tenanted City

WWW.INCENTIVE-QAS.COM

Every drop counts SAVING water has long been a priority for

water consumption of 8-10 litres/kg, now with

hygiene chemical specialist Christeyns, not

a modern or modified wash process can be

only at its own sites but helping customers

reduced to as low as 2 litres/kg.

save water is a key element in the sustainable solutions it offers.

Back in 2014, Christeyns launched Cool

Water can be captured from the main wash and then filtered and redirected to be used in pre-wash and washer extractors. At the

Chemistry. A patented innovation that

same time, clean press water is recovered and

combines equipment and chemistry, Cool

recycled for rinsing, whereas previously this

Chemistry delivers improved whiteness

water would have gone down the drain.

and increased disinfection, using detergent

One further initiative introduced by the firm is

The liquid production department uses blending tank wash-out water from previous

chemistry that operates at a neutral pH in place

the reuse of ‘wash-out’ water. Chemical product

productions on-site and drivers’ wash-out water,

of traditional highly alkaline chemicals. This

is delivered and transferred from 1000 litre IBCs

from customer deliveries, in the production of a

allows less water to be used for rinsing, and the

to customer storage facilities using pumping

range of products. In 2019, 396,000 litres of wash-

neutral pH reduces chemical damage to textiles

equipment. This equipment needs to be

out water were used in place of mains water - a

to provide extended useable life of textiles. This,

washed out between products to avoid cross-

huge reduction in water usage.

in turn, means less use of new cotton. According

contamination. Previously, the wash-out water

to the WWF, 20,000 litres of water are required to

was recovered, mixed together, and brought

of water used across the industry, from the

grow just one kilogramme of cotton.

back to the Christeyns hub in Bradford where it

growing of cotton for linens to the washing and

Technological advances over the past

was collected for disposal by a waste removal

pressing of these everyday items. Saving water

decade have made a huge difference to the

company. In order to avoid this wastage and

is crucial for the future of the planet but also for

amount of water used in commercial laundries

also cut down on cost, each type of wash-out

the industry in being able to continue to provide

and Christeyns has played a leading role in

water is now saved separately in the IBC of the

high standards of service whilst keeping utility

developing water-saving equipment and

original chemical and on return to Bradford is

costs low. It also means that by using less water

monitoring systems that enable customers to

re-used in the production of the same chemical

and reusing as much as possible, less effluent

achieve their sustainability targets. With the

type, thus minimising the amount of effluent

will end up being deposited in the environment.

right systems in place the typical tunnel wash

water that needs to be taken away for disposal

It’s a win win for all concerned.

process, which 15 years ago used on average a

and the amount of water used in production.

WWW.CHRISTEYNS.COM

WWW.CLEANINGMAG.COM

Christeyns is very aware of the amount

FEBRUARY 2021 27

C&M

ECO/GREEN CLEANING

Cradle-to-cradle certification for sustainable products THE Sure range of plant-based, 100% biodegradable cleaning products from Diversey has been awarded gold certificates by the Cradle-to-Cradle Products Innovation Institute. Cradle to Cradle Certified is a globally recognised measure of safer, more sustainable products made for a circular economy.

In addition to the new Cradle-to-Cradle certification, Sure products meet typical ecocertification criteria and, where applicable, are all EU Ecolabel certified.

The products in the Sure range cover all routine and daily cleaning requirements in kitchens and washrooms including personal care. Each has been formulated to deliver superior professional results while maximising safety and gentleness for people and the environment. The entire range is manufactured from environmentally responsible plant-based ingredients from renewable resources. These ingredients are typically derived from by-

(basic, bronze, silver, gold, or platinum) for

need for repeat cleaning, all of which improves

products of the agri-food industry, originating

each category. A product’s lowest category

productivity and saves time and money. Some

from sugar beet, maize, straw bran, and wheat

achievement also represents its overall

products are also available in 750ml ready-

bran. The products contain no artificial dyes,

certification level. The standard requires

to-use spray bottles, one-litre bottles, and

perfumes, quats, chlorine, phosphates, or

certification renewal every two years.

five-litre canisters.

oxide compounds. This means they generally

The range includes products covering

have lower safety classifications than

all routine kitchen hygiene tasks including

conventional alternatives.

hand dishwashing, general surface cleaning,

To become Cradle to Cradle Certified the Sure

WWW.DIVERSEY.CO.UK

appliance and surface degreasing and

products had to meet stringent criteria. They

descaling, glass and grill cleaning, and surface

were assessed for environmental and social

sanitising and disinfection. Products for

performance across five critical sustainability

washrooms cover daily cleaning, descaling,

categories: material health, material reuse,

toilet cleaning, and floor cleaning. For personal

renewable energy and carbon management,

care the range includes antibacterial and

water stewardship, and social fairness. A

conventional hand care products including

product is assigned an achievement level

soaps, washes and sanitisers.

Diversey enhances the sustainability credentials of the range by offering many of the products in its unique dosing and dispensing systems: SmartDose, QuattroSelect, Divermite, Soft Care Line, and IntelliCare. Water is only added at the point of use which means smaller packs are required to support the same cleaning operation. This reduces packaging requirements as well as minimising transport, handling, storage, and recycling burdens.

Moreover, because these platforms enable accurate and consistent preparation of highperformance solutions, there is less wastage or

28 FEBRUARY 2021

WWW.CLEANINGMAG.COM

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Contact us today to discuss your requirements: Contact: Michelle Andrews on Tel: 01737 855086 • Email: michelleandrews@quartzltd.com

C&M PRODUCT NEWS MIELE Professional recently launched the ProCare Tex washing detergent range. The new range, comprising a sole detergent,

Miele launches new ProCare Tex range

multipurpose detergent, bleaching agent, detergent for delicates and coloureds, and a fabric softener, is available now and offers commercial laundries a comprehensive singlesource solution.

This innovative new range of phosphate-free detergents constitutes an important contribution towards protecting the environment. Certified with the EU ‘Euroflower’ Eco label and

free from micro-plastics, other sustainable features include renewable ingredients and biologically active enzymes.

WWW.MIELE.CO.UK

BIOARMOR-nano has announced that - in addition to its UK laboratory certification of 99.9% efficacy against Escherichia coli, Staphylococcus aureus and MRSA - it has now been independently laboratory tested to be effective (on non-porous substrates) against phi6 - an enveloped virus with a similar structure to Coronavirus and Influenza A viruses. The testing was carried out to a modified version of ISO 21702.

In a controlled laboratory environment, a non-porous substrate treated with Bioarmor-nano demonstrated a reduction of up to 95% of the phi6 enveloped

Longterm surface protection gains further certification

virus after contact with it for 24 hours. The tests were conducted by an independent UK laboratory using phi6 enveloped virus. Test conditions were based on ISO 21702 on surfaces protected by Bioarmor-nano products only.

WWW.BIOARMOR-NANO.COM

MIRIUS, the maker of Hycolin antiviral disinfectants, has announced that its Hycolin Multipurpose Antiviral Surface Cleaner has been tested against the

Antiviral cleaner certified to kill COVID-19

SARS-CoV-2 virus by scientists using the NEN 14675 Standard Method and has been proven and certified to be e-ffective against this Novel Coronavirus that is the cause of COVID-19.

Until now, disinfectant cleaners claiming to be effective against Coronavirus have usually been tested against a surrogate virus that was only similar to SARS-CoV-2 (COVID-19), not the virus that causes COVID-19

itself. Mirius, in conjunction with independent laboratory, Wageningen Bioveterinary Research Institute (WBVR), has tested the Hycolin Multipurpose Antiviral Surface Cleaner against SARS-CoV-2 which causes COVID-19. The Hycolin Multipurpose Antiviral Surface Cleaner was demonstrated to kill over 99% of the SARS-CoV-2 virus in less than five minutes contact.

WWW.HYCOLIN.COM

30 FEBRUARY 2021

WWW.CLEANINGMAG.COM

PRODUCT NEWS C&M

ZIDAC Laboratories has expanded its range of hygiene and sanitation products

Continued expansion with hand wash launch

with the launch of a new handwash with antibacterial action – the latest offering from the manufacturer’s research and development into

EDITOR

Neil Nixon neilnixon@quartzltd.com 07957 713316

product formulations to support the fight against COVID-19.

The new Zidac hand wash is a high-

quality, antibacterial, liquid soap which contains 0.5% of Phenoxyethanol. It meets such a high grade it can be used in areas which require medical disinfection and, following stringent testing, it is fully in-line with current European standards (EN 1499:2013). It also

SALES DIRECTOR

Stuart Dacre stuartdacre@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER

contains glycerine, Aloe Vera extract, and a refreshing and revitalising fragrance, helping the hand wash soothe and moisturise as well as encouraging proper use.

WWW.ZIDAC.CO.UK

Michelle Andrews michelleandrews@quartzltd.com 01737 855086 PRODUCTION MANAGER

NOW a permanent group of products in its portfolio, Cleantec Innovation’s Viroguard range was launched in April last year in direct response to market demands for high performing and trustworthy sanitising and disinfection products.

Since its launch, the range has undergone rigorous independent testing and gained additional British Standard (BSEN) certifications. One example, the Viroguard foaming hand sanitiser, includes: BS EN 1500 - Hygienic Hand Rub; BS EN

Sanitiser and disinfectant range gets a new look

Carol Baird carolbaird@quartzltd.com 01923 437619 MANAGING DIRECTOR

Tony Crinion CEO

Steve Diprose CO-CHAIRMAN

14476 - Virucidal (Medical); BS EN 1276 – Bactericidal; BS EN 13727

Paul Michael

- Bactericidal (Medical); and BS EN 13624 - Yeasticidal (Medical). It is

DIGITAL MEMBERSHIP ENQUIRIES

also laboratory proven to kill 99.99% of harmful bacteria, yeasts and enveloped viruses on the skin.

Elizabeth Barford elizabethbarford@quartzltd.com 01737 855028

The new look across the range, which puts the product features at the forefront, is designed to be less intrusive when displayed at kiosks, in offices and throughout the hospitality sector where businesses do not want distraction from their own brand.

WWW.CLEANTECINNOVATION.COM FOR the first time in the UK, Hydrachem, supplier of cleaning products to the NHS, has introduced Cert. - a simple to use detergent combined with disinfectant cleaning product for use

Cert. – ‘the COVID-19 destroyer’

in medical practices.

Cert. is manufactured in the UK and offers a high level of

PUBLISHED BY

Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com

clean for businesses in the fight against COVID-19. According to the manufacturer, it works in just 60 seconds to kill 99.9% of all microorganisms and germs on surfaces including the SARS-CoV-2 virus which causes COVID-19.

Cert. is easy to use and is available in a handy tablet form that cleans

in three easy steps: place a table in 500ml of water in a spray bottle; dissolve; and spray.

Robin Rough, managing director at Hydrachem, manufacturer of Cert., said: “At Hydrachem, we have taken all our knowledge, experience, research, and specialised work in the area of disinfection to create Cert. - a revolutionary combined cleaner and disinfectant for businesses… Cert. offers reassurance to practice owners that are using a product that works effectively in the NHS, it does the job first time and offers peace of mind to staff and customers. It has a neutral PH of 6, it is noncorrosive and non-hazardous.”

WWW.CERTCLEANING.COM

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FEBRUARY 2021 31

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