Cleaning & Maintenance December 2018

DECEMBER 2018

THE OFFICIAL PARTNER OF THE CLEANING SHOW

IN THIS ISSUE: Hand Hygiene

Under the spotlight: the importance of maintaining good hand hygiene procedures, particularly in healthcare environments.

Innovations in Software

‘Onboarding’ and ‘Internet of Clean’ in focus.

Lorem ipsum

Making water everyone’s business

Nilfisk UK’s John Brill examines the findings of the 2030 Water Resource Group and how this reflects on the future of the professional cleaning industry.

C h r y i r s t r m e a s M

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PLUS: • Industry news • People • Contracts • Products

Hand Hygiene Under the spotlight: the importance of maintaining good hand hygiene procedures, particularly in healthcare environments. >>> page 22

Innovations in Software

Making water everyone’s business

‘Onboarding’ and ‘Internet of Clean’ in focus.

Nilfisk UK’s John Brill examines the findings of the 2030 Water Resource Group and how this reflects on the future of the professional cleaning industry.

>>> page 30

>>> page 32

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EDITOR’S LETTER

C&M

Reviewing the Chancellor’s Budget The recent Budget saw the Chancellor unveiling numerous

relief to some businesses, particularly as any real direction

changes that will impact our personal and business lives,

to this scheme seems some way off. Adam Baker, director at

but which of them will impact the cleaning sector? Arguably,

ABM UK, said: “We welcome any steps which encourage small

anything to do with work and pensions will have an impact, not

businesses to take on more apprentices. Apprenticeships

to mention the ever-evolving Brexit discussions, but I’ve picked

present a vital pipeline of future talent, not least in industries

out a few announcements that caught my eye.

such as facilities management and engineering where there’s a clear skills gap - which will get bigger unless we

From April 2019, the National Living Wage will be increased by

take steps to address it. There’s still so much more to do if

4.9%, from £7.83 to £8.21 an hour. This is not to be confused

apprenticeships are to become a more credible career path

with the Real Living Wage, as promoted by the Living Wage

alongside university, however reducing the cost of training for

Foundation, which remains at a higher amount for those

small businesses can only make taking on apprentices more

working inside and outside London.

attractive. Ultimately, we hope it will increase the number of opportunities available to young people and go some way

The Chancellor also announced a new 100% mandatory

to ensuring they don’t miss out on enriching, lucrative and

business rates relief for all lavatories made available for

credible career options.”

public use. As the number of facilities offered by town and city councils continues to reduce, this could help counter a growing

Whether the cleaning sector is ready for apprenticeships is

problem. Time will tell.

debatable, but attention to the detail will surely help find the best way forward, and will refocus this sector’s attention on

A new tax on plastic packaging which does not contain 30%

what it wants and needs to achieve.

recyclable material was announced, impacting suppliers and manufacturers within the cleaning sector. Ultimately, this will

Wishing you a happy, clean, tidy and healthy month ahead.

be a case of positive response or a passing on of costs – or, more likely, a combination of both. Still wearing his ‘green’ hat, the Chancellor also stated that there will be no tax on takeaway coffee cups…for now. This will be reviewed if ‘the industry doesn’t make enough progress’. You have been warned!

The contribution of small companies to the Apprenticeship

Neil Nixon, Editor

Levy is to be reduced to 5%. This will no doubt come as a

Cleaning & Maintenance Magazine

@cleaningmag

WWW.CLEANINGMAG.COM

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DECEMBER 2018 5

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CONTENTS

C&M

30 Feature: Innovations in Software.

‘Onboarding’ and ‘Internet of Clean’ in focus.

DECEMBER 2018

08 14 17 18 32 36

Industry News In the news this month… Cleaning Show 2019 set to be bigger and busier than ever, Survey: make housekeeping part of your guest experience, WCEC announces annual military awards.

People Personnel news and new appointments from across the cleaning and FM sectors.

Contracts We take a look at all the latest contracts awarded across the industry.

Clear Impressions

22

Sponsored feature from Grundon Waste Management.

Feature: Hand Hygiene.

Special Report. Making water everyone’s business.

Nilfisk UK’s John Brill examines the findings of the 2030 Water Resource Group and how this reflects on the future of the professional cleaning industry.

Under the spotlight: the importance of maintaining good hand hygiene procedures, particularly in healthcare environments.

New Products An overview of some of the new products available on the market this month.

05 Editor’s Comment

16 BICSc Comment

20 BCC Comment

Looking back at the past month in the cleaning sector.

Acronyms and what do they mean?

YPO’s backing for CHSA accreditation signals the value of the scheme.

WWW.CLEANINGMAG.COM

21 Making a margin – a contractor’s blog Simon Gasson reports.

DECEMBER 2018 7

C&M

INDUSTRY NEWS

Cleaning Show 2019 set to be bigger and busier than ever THE Cleaning Show, one of Europe’s biggest

the World Record Window Cleaning Challenge.

trade events dedicated to commercial cleaning,

The Window Cleaning Challenge, which is

has announced more details of next year’s show

adjudicated by the Federation of Window

at London’s Excel.

Cleaners on behalf of the Guinness Book of Records, has been dominated for over 20 years

The three-day event (19-21 March 2019) will once again feature suppliers, manufacturers,

by Romford’s Terry ‘Turbo’ Burrows. In 2009

training organisations, and trade organisations

Terry broke his own fastest time by cleaning

who are all involved in the cleaning, facilities

three 1.143m windows in just 9.14 seconds

management and waste management sectors.

and, despite hundreds of challengers over the

A number of major industry names have

years, no-one has ever come close to beating

already signed up to attend the 2019 show.

it. Cleaning Show organisers now believe that

These include Diversey, returning to the

the only way that Terry can be realistically

Cleaning Show after a 10-year absence. Other

the cleaning sector is increasingly embracing

challenged is to encourage competitors from

leading brands and businesses returning to

innovation and is offering a diverse range of

other countries to travel to the UK and take a

the show include Kärcher, Vileda, Northwood

solutions to meet the cleaning challenges of not

crack at his title.

Hygiene, Numatic, Makita, Evans Vanodine,

only today, but also those of tomorrow.”

and Prochem. These will be joined by a

Deborah Bland, senior sector marketing

The Resource Management Show

number of new exhibitors, many of which are

manager at Diversey, said: “Diversey is delighted

Another new development is the addition

based overseas. Firms debuting will include

to be exhibiting at the Cleaning Show in 2019. We

of a second trade exhibition to run parallel

one of the UK’s largest PPE distributors

have not exhibited at a major FM, cleaning and

to the Cleaning Show. Called the Resource

- Arco, Italian storage and trolley retailer -

hygiene show in the UK for a number of years.

Management Show, the event will be a

TTS, Chinese road and floor sweeper brush

We feel now is the right time for us to be showing

platform for recycling and waste management

manufacturer - Anhui Humanmei, Swedish

our complete range of products, systems and

equipment manufacturers and distributors,

flooring specialists - Bona, and sustainable

expertise. The move to London’s ExCel, together

product suppliers, and other related service

cleaning equipment supplier - Greenspeed.

with improved attendance and attendee

providers, to promote their latest offerings.

demographics, presents an ideal opportunity

The Resource Management Show will also

Council which co-produces the Cleaning Show

to reach out to our existing customers and new

create a networking opportunity for thousands

with Quartz Business Media, publisher of

prospects. As a newly stand-alone company, and

of decision makers from both the public

C&M, said: “The Cleaning Show is going from

with the recent Zenith partnership, Diversey has

and private sectors who are involved in FM,

strength to strength and continues to grow. It is

an exciting future.”

waste management, utilities, recycling, and

Stan Atkins, chair of the British Cleaning

environmental health.

attracting new international exhibitors and also welcoming back several major brands which

The Window Cleaning Challenge

have been absent for some time. In addition, we

To reflect the increasingly global nature of the

including the seminar programme and keynote

are seeing more specialist suppliers and niche

Cleaning Show there are also plans to invite

speakers, will be announced soon.

service providers signing-up. This reflects how

more international competitors to attempt

WWW.CLEANINGSHOW.CO.UK

Further details of the Cleaning Show,

Survey: make housekeeping part of your guest experience ALTHOUGH hotel housekeepers work behind

offer in this area as front of house staff do. In

the scenes, a survey from the professional

comparison, only 54% of housekeepers said

division of Miele has revealed that making them

they liked the cleaning side to their job. This

housekeeping related tasks such as laundry are

more customer-facing could be the secret to a

topped the list of the most frequently disliked

a key part of guest experience. Sam Bailey, sales

top-notch guest experience. Getting feedback

aspects of the role along with the working hours

and marketing director at the Professional Division

and having the chance to meet customers is

and the level of benefits they receive.

of Miele, said: “With our survey also showing that

what makes housekeeping staff most happy

When compared to chefs, receptionists,

these as issues compared to managing staff.

The research findings also highlight that

the bedroom is the area of a hotel that has the

in their roles, suggesting this is a win-win

waiting staff, and the hotel management, 63%

biggest impact on guest experience, it’s perhaps

opportunity for hotels and their guests.

of housekeepers said they were right at the

no surprise that the housekeeper has such a

forefront of the guest experience. 73% also felt

crucial role to play. From turning around rooms

like receiving positive feedback and 86% want

that they are becoming more accountable for

quickly to ensuring bedlinen is washed to the

to meet hotel guests - these being the two most

the happiness of the guests.

highest cleanliness standards, the housekeeper

In the survey, 96% of housekeepers said they

commonly sought-after aspects of the job. 80%

Looking after customers is not without

is central to customer service. Hotels can benefit

also said that they liked taking responsibility

challenges. Guests checking out late and

from raising the level of importance they place on

for customer experience - suggesting that

customers in general are two of the top challenges

housekeeping roles and processes.”

housekeeping staff may have as much to

of the housekeeping role. Twice as many cited

WWW.MIELE.CO.UK/PROFESSIONAL

8 DECEMBER 2018

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C&M

INDUSTRY NEWS

Westgrove Group helps secure customer excellence award THE Westgrove Group has helped Market Place

Business Awards - winning both the retailer of

Shopping Centre in Bolton to scoop an award.

the year award and the customer excellence

Market Place won the customer excellence

award in partnership with Westgrove Group. As

award at the Bolton Business Award, and was

a team we are focussed on continually moving

praised for its outstanding service and for

Market Place forward to ensure it’s a thriving,

achieving regular four and five-star ratings

fun and entertaining place for people to come

on Facebook. The Westgrove Group delivers

and spend some time in Bolton. We have a

cleaning and security for Market Place and

team of really good people with a passion and pride in the job that they do. All our staff strive

also provides the shopping centre’s team with customer service training.

The centre follows Westgrove’s Aspire

levels. Earlier this year, Market Place also won

to give the best possible customer service.”

Westgrove Group’s managing director,

the overall site of the year award for delivering

Service Excellence programme which has been

Aspire 7* service excellence at Westgrove’s

Claire McKinley Smith, said: “We are delighted

specially designed for shopping centres. Teams

annual reward and recognition awards.

to be working with the team at Market Place

work towards attaining different status levels

Nikki Wilson-Cook, centre manager at Market

to help them deliver brilliant customer

based on their knowledge, engagement and

Place, said: “We are absolutely thrilled that

service every day.”

commitment to delivering outstanding service

Market Place has been recognised at the Bolton

WWW.WESTGROVE.CO.UK

WCEC announces annual military awards • Captain Stephanie Chase - RAMC General Practice Award.

• Staff Sergeant Tony Keenan - RAMC Senior NCO EHT Award.

• Corporal Naomi Benson - RAMC Junior NCO EHT Award.

• Sergeant Andrew Hobern - RAF EHT Award.

• Captain James Johnson - Reserve Forces EH Award.

• Cadet Corporal Adam French – Best Air Cadet 2018 Award.

• Cadet Able Seaman Amy Bishop - Best Sea Cadet 2018 Award.

• Cadet Lance Corporal Rishi Cadogan Francis - Best Army Cadet 2018 Award.

Towards the end of the ceremony presentations of donations were made to Colonel Graham Johnson - Commander THE Worshipful Company of Environmental

Company of Environmental Cleaners, began

Medical 1st Division, Commander James

Cleaners held its annual Military Awards on

the ceremony with her introductory speech:

Nisbet - Area Officer London Marine and

19 September. This event shines a light on

“This awards ceremony is a celebration of our

Sea Cadets, Colonel Desmond Smith -

the fantastic achievements of the servicemen,

servicemen and women and of our affiliated

Commandant South East London Army Cadet

women and cadets that contribute to making

cadet units to recognise excellence and allows

Force, and Flight Lieutenant Leroy Smith -

our armed forces one of the most respected

us to demonstrate our admiration for their

Officer Commanding 50F (Camberwell

and accomplished in the world today. The

intrepid efforts. It is a happy occasion that we

and Lambeth) Air Training Corps, as part

event took place at London’s Trinity House,

should all enjoy.”

of the WCEC’s annual financial support to

accommodating over 100 guests to witness the ceremony.

The awards recognise the work and

A minute’s silence followed to remember those servicemen and women who have given their lives.

its affiliates.

Maureen Marden concluded: “The Company is delighted to have been able to make

achievements of Environmental Health

Representatives from the armed forces, Lt

these presentations today which recognise

Technicians (EHTs) from the Royal Army

Colonel Gareth Moore, Squadron Leader Peter

a very high standard of skill, knowledge and

Medical Corps (RAMC) and the RAF

Crass, Commander James Nisbet, Colonel

dedication and all the award winners should

Environmental Health Cadre as well as the

Desmond Smith, and Lieutenant Leroy Smith

be justly proud of their achievements as we

WCEC’s affiliated Cadet Units.

were called to the stage to announce the

have heard in the details of their citations.”

award winners, as follows:

WWW.WC-EC.COM

Maureen Marden, Master of the Worshipful 10 DECEMBER 2018

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C&M

INDUSTRY NEWS

Award wins demonstrates continued commitment to colleagues, new learners and safety

Cromwell Polythene ‘Leeds’ by example

RENTOKIL Initial has been awarded a Hygeia

CROMWELL Polythene is supporting a new

Award in the centre of excellence category,

recycling on the go initiative for Leeds city

which recognises its commitment to learners

centre - ‘Leeds By Example’. The company,

as well as the 2018 RoSPA Gold Award, in

which supplies a range of polythene products

recognition of its practices and achievements in

to aid recycling, will provide over 20,000 bags

helping frontline colleagues get home safely at

made from recycled material to support the

the end of the working day.

campaign over its six-month duration.

The project has been created by

Both awards demonstrate the company’s

environmental charity, Hubbub with the

continued commitment to its employees, ensuring they all have the opportunities to

Excellence’ Award. This is recognition of the work

support of compliance scheme, Ecosurety, 24

continue to learn and develop their skills, whilst

we do in developing and training our staff across

major brands and retailers, Leeds City Council,

maintaining a safe environment to work in.

the business, and it highlights our commitment

and local institutions and aims to boost the

to learners through high levels of teaching and

recycling of food and drinks packaging.

David Cross, head of the technical training academy, Rentokil Pest Control, said: “We are

support, alongside proven high pass rates.”

delighted to have won the Hygeia ‘Centre of

WWW.RENTOKIL-INITIAL.CO.UK

As part of a number of 35th anniversary activities, staff from Leeds-based Cromwell Polythene formed part of the voluntary team

Unilever and Veolia sign agreement on sustainable packaging

helping to raise awareness of the campaign during its first week of launch. This included helping with the ‘Re-Cycler’, a cargo bike touring the city to share details about the project and an area where people can trade their recycling for rewards.

The project will trial a range of different

UNILEVER and Veolia have signed a

will help channel recycled content back into the

collaboration agreement to jointly work on

value chain. Veolia will work with Unilever to

methods including pioneering technology,

emerging technologies that will help create a

implement used packaging collection solutions,

new recycling facilities and engaging

circular economy on plastics across various

add recycling capacity and develop new

communications. 20 new on-street yellow

geographies, starting in India and Indonesia.

processes and business models through this

recycle bins enable people to recycle their empty

According to the Ellen MacArthur Foundation,

partnership in various countries.

plastic and drinks cans, whilst coffee cups can

just 14% of the plastic packaging used globally is

Marc Engel, Unilever’s chief supply chain

be recycled in orange bins or at participating

collected for recycling after use, with 40% ending

officer, said: “The scale of the plastic waste issue

coffee shops. A ‘We Recycle’ app enables people

up in landfill and a third in fragile ecosystems.

is getting worse, not better, with the production

to scan their drinks packaging or coffee cup and

of plastics expected to double over the next

find their nearest recycling bin.

two decades. We all have a lot more to do to

In 2017, Unilever made a commitment to

Michael Johnson, cleansing and enforcement

address this critical issue and we hope that by

team service manager from Leeds City Council,

partnering with Veolia, a world leader in waste

said: “It’s vital that people are given the support

management, we can take meaningful strides

and information to help them recycle. This

towards a circular economy.”

project is a great example of how commercial

Laurent Auguste, senior executive vice-

organisations can work with local authorities to

ensure that all its plastic packaging will be

president of Veolia for development, innovation

engage communities. We welcome the support

designed to be fully reusable, recyclable or

and markets, said: “There is an undeniable need

from Cromwell Polythene to help keep our city

compostable by 2025. To help create an end

to transform the current way plastic packaging

streets clean.”

market for this material, the company also

end of life is managed in order to reduce

WWW.LEEDSBYEXAMPLE.CO.UK

committed to increase the recycled plastic

significantly its environmental footprint. It will

WWW.CROMWELLPOLYTHENE.CO.UK

content in its packaging to at least 25% by 2025.

take a collaboration of a new kind between all

In reaching this important agreement,

the actors of the value chain. With this global

Unilever and Veolia acknowledge that the

partnership, Veolia and Unilever join forces in

issue of plastic waste is a shared responsibility

various geographies around the globe and, from

that requires bold action across the value

the collection to the recycling, take a leadership

chain to develop and scale up collection and

role to redefine a responsible and sustainable

reprocessing infrastructure, which is critical in

future for packaging.”

the transition towards a circular economy. The

WWW.UNILEVER.COM

work will focus on material collection, which

WWW.VEOLIA.COM

12 DECEMBER 2018

WWW.CLEANINGMAG.COM

INDUSTRY NEWS

C&M

ERA report reveals European equipment rental market growing THE European equipment rental market is growing ahead of the general economy,

ESTIMATED EQUIPMENT RENTAL INDUSTRY GROWTH 2018

backed by increased investment from rental companies, but still shows significant

2.7%

4.2%

highlights opportunity as the market

2.7% 7.5%

contains detailed market information for

3.7% 5.1%

Estimated European Growth rate 2017

4.3% Estimated European Growth rate 2018

5.7%

5.2% 4.1%

gains traction, revealing a patchwork of penetration for a common equipment

6.7%

of market intelligence on the European European-wide industry benchmark. It

section about penetration, the ERA also 4.9%

2018. The report is the leading source equipment rental market and the only

Thanks to the new analysis in the special

0.5%

5.2%

2.1%

opportunity, reports the ERA Market Report

and minimising environmental impact.

2.8%

3.7% Forecast European Growth rate 2019

3.4%

category such as a mini-excavator, from 85% of demand in the UK to less than 5% in a market such as Portugal.

Michel Petitjean, secretary-general of the ERA, said: “The market is maturing and

the years 2015 to 2020 and key indicators, including rental turnover, fleet value and

an increase of 3.7% and a forecast for

growing which is encouraging. Businesses

investments.

2019 of 3.4% - all at constant exchange

across Europe increasingly use rental as part

rates. In 2017, the market for equipment

of their competitive toolkit as it makes better

an analysis on rental penetration based

rental without operators, for the EU-28 and

use of capital, minimises environmental

on equipment unit sales from a selected

European Free Trade Association, had a

impact and provides access to new

range of categories, alongside penetration

total turnover of EUR25.7 billion with the 15

equipment and expertise, as well as ensuring

rates by GDP and construction output.

countries of the report accounting for more

compliance. The additional analysis this year

This new insight, conducted with Off-

than 95% of sales. The sector is comprised

on penetration rates for different common

Highway Research, highlights the significant

of 17,100 rental companies employing more

categories across Europe points to further

opportunity in less mature markets to grow

than 140,000 people.

growth opportunities for an exciting, modern

For the first time, the report also provides

common equipment rental categories.

As well as European-wide investment

industry, also both political and economic

in fleet expansion and renewal, drivers for

prospects only show short term trends

the 15 major markets it investigates was

growth include an increasing recognition of

leaving uncertainty after 2019.�

4.4% in 2017; an estimate for 2018 shows

the role of rental in ensuring sustainability

WWW.ERARENTAL.ORG

The report shows that rental growth in

WWW.CLEANINGMAG.COM

DECEMBER 2018 13

C&M

PEOPLE

Business development appointment for Westgrove Group development director st The Westgrove Group, said: “We are delighted to welcome James on

Senior EMEA appointment at Nilfisk

board. He comes from a strong commercial background and has a good understanding of our market sector. He is set to be an intrinsic member of our business development management team as we continue to grow within the shopping centre sector.”

James Robinson said: “I’m looking forward THE Westgrove Group has recruited a new

to being part of such a forward thinking and

brand and development manager. James

successful company. My previous experience

Robinson has been brought on board to

within shopping centres will help support the

help with the continuing rapid growth of

’Synergy by Westgrove’ proposition which is

the independent company which recently

very much about industry knowledge, added

celebrated its 20th anniversary.

value and service excellence.”

NILFISK has appointed Steen Lindbo as new

WWW.WESTGROVE.CO.UK

executive vice president for Nilfisk in Europe,

Laurie Barton Wright, brand and

Middle East and Africa. Steen Lindbo brings

New starters learn to be heart starters

more than 25 years of international experience from the power tool and hand tool industry working for the US founded company Stanley Black & Decker. Throughout his career, Lindbo has filled several management roles in the Nordics, Europe and globally. Most recently he has headed up the hand tool, accessory and storage division for Stanley Black & Decker across Europe, Australia and New Zealand.

Hans Henrik Lund, CEO at Nilfisk, said: “Europe, Middle East and Africa are all highly important markets for Nilfisk and we are looking to grow across the region. Steen brings years of international experience to Nilfisk and has worked with key account management

A Malvern facilities management provider has

of someone in cardiac arrest. It’s an essential

and commercial development in almost all

become the first in the area to ensure all new

piece of technology and really easy to operate

markets. I am fully confident that he has the

starters receive life-saving defibrillator training.

with the right training. There are around 30,000

right capabilities and mind-set to support our

Melton Group is providing the training as part

out-of-hospital cardiac arrests every year in the

customers’ businesses and grow Nilfisk across

of its induction programme, teaming up with

UK. Less than 10% of these people will survive.

the region.”

charity, Heartstart Malvern.

That’s a frightening number and underlines

Steen Lindbo said: “The professional cleaning

why it’s crucial for as many people as possible

industry is in the middle of a very exiting

for Melton which will take new recruits away

to be trained. We are very proud to be the first

industry transformation with technologies

from their other on the job training to be shown

local firm to make the training a key part of our

paving the way for new intelligent ways of

how to use the equipment which shocks a heart

induction. It means a lot to us to do whatever

cleaning. Nilfisk has a clear ambition to lead this

into beating again. As part of the programme,

we can in the local community.”

transformation, and I look very much forward

The training represents a major investment

Melton has also donated £300 to sponsor a

Richard Vakis-Lowe, chairman of Heartstart

to being part of this journey. Having worked

celebration event for Heartstart Malvern on

Malvern, added: “I am delighted that the

with B2B sales my entire career has also made

World Heart Restart Day.

team from Melton have taken part in our

me very humble and aware of the importance

defibrillator training programme. They’ve

of good customer relations. You can launch an

Group, said: “Through our cleaning and

gone away well-equipped to help anyone who

innovative solution one day and the next day

facilities work in schools, with retailers, and in

may suffer from a cardiac arrest and I would

your competitors might have a similar solution

medical centres, our team collectively meets

encourage any other local businesses who

on the market. So, it all comes down to how

hundreds of people every day. Putting our staff

would like to find out more about Heartstart

well you service your customers and bring value

through Heartstart Malvern’s training means

Malvern to contact us.”

to their business.”

they are ready and able to help save the life

WWW.HEARTSTARTMALVERN.ORG.UK

WWW.NILFISK.COM

Melanie Baker, managing director of Melton

14 DECEMBER 2018

WWW.CLEANINGMAG.COM

INDUSTRY NEWS

C&M

OCS UK celebrates ‘Thank Your Cleaner Day’ OCS UK has joined its colleagues in Australia

expectations in his demanding role at the Mars site in Birstall.

and New Zealand to celebrate its cleaning

• Frank Mathew was awarded for delivering

staff on Thank Your Cleaner Day. Working in partnership with clients including NHS Trusts,

excellent customer service and high

British Airways and Mars Chocolate UK Ltd, OCS

standards over an 18 year career at British Airways Waterside.

UK delivered awards to seven cleaners who

• Sharon O’Leary who works at Liverpool

have been nominated by clients for going above

Womens Hospital was recognised for her

and beyond, delivering exceptional service.

exceptionally high standards which have led

Originating in New Zealand in 2015, and

to her being tasked with training new staff

now in its fourth year, Thank Your Cleaner Day

on the standards expected.

is a global initiative for businesses all over the world to recognise the hard work of these often

• Gurmil Khamba was recognised for

invisible cleaning operatives to let them know

consistently demonstrating a can-

they are valued and appreciated.

do attitude in an often challenging environment, her reliability and cheerful

Bob Taylor, CEO of OCS Group in the UK,

nature over 11 years at Queen Mary’s

Ireland and Middle East, said: “Our cleaners

Hospital in Sidcup.

work day, night and weekends to keep our

Bob Taylor added: “I would like to take this

clients’ working environments clean, safe and

opportunity to join our clients and personally

hygienic. Thank Your Cleaner Day is our chance to come together with our clients to show how

• Richard Parsons from the Mars site in

much we appreciate the work our cleaners do.”

acknowledge the hard work and dedication

Plymouth was also singled out for his

shown by our cleaning teams. Without

The winners of the OCS awards are:

enthusiasm and for carrying out everything

their continuous effort, our client working

• Slawomir Grzesik was recognised for

he does with a cheerful disposition.

environments would simply not be the same.

consistently high standards of work, commitment and loyalty at Mars.

They are all OCS stars.”

• Karl Green was recognised for always going

WWW.OCS.COM

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C&M

BICSc

Acronyms and what do they mean?

EVERY industry has its own acronyms.

Decision Unit. As I was being wheeled there and asked what it stood for,

Why is this and why is there no

someone decided it should stand for One Complete Solution and now it just stands for OCS. When I first

standardisation of terms? Is it

the nurse informed me it was the

walked on to the construction site of Euro Tunnel,

because acronyms are a way of

‘Can’t Decide Unit’! I used to work

there was an OCS portacabin and I thought to myself

showing you belong?

for a company called ICC (Industrial

these guys really know how to get in at the ground

Contract Cleaners). Our company

floor. However, I later found out that OCS stood for

limit the number of acronyms

tie had ICC and the middle

Overhead Catenary System.

during this column because that is

management team decided this

the whole point and I will at least

stood for ‘I Can’t Cope’.

I will not state that I will try to

explain their full meaning. So, for someone that has

Two acronyms that we think we all know. Reply RSVP - respondez s’il vous plait. You are being asked

There is also an acronym RAS which I only

nicely to reply to this invitation which you would

been in the contract cleaning industry for the best

discovered while researching this piece. RAS stands for

expect from A list guests but by the time you get to B

part of his adult life, I still struggle with some of the

Redundant Acronym Syndrome. One of the acronyms

and C list guests it’s not a given. We all know what TBC

acronyms used and here is why. The acronyms used to

that is now considered redundant is ATM. This is not

stands for - to be confirmed. However, I worked within

have dots between the capital letters but these are no

because less and less people are using ATMs which

the organisation who referred to it as ‘to be cancelled’.

longer required.

is of course true. It is because the use of a word is

Procter & Gamble has applied to trademark several

already included in the acronym so therefore we say

popular acronyms including ‘LOL’ (laugh out loud) and

(1990). However, if you are on an apprenticeship

ATM (automated teller machine) machine and PIN

‘WTF’ (what the f***). The firm, who owns a range of

trailblazer it means End Point Assessment. HAI - this

(Personal Identification Number) number and the one

household brands including Fairy Liquid, applied for

should be an oxymoron but as you probably know, it

that is prevalent in our industry is PAT testing which is

the trademarks in the US. If successful, it could use

stands for Hospital Acquired Infection. MRSA stands for

Portable Appliance Testing testing.

the acronyms to market soaps, detergents and other

EPA means to me Environmental Protection Act

something that no one can spell (Methicillin-resistant Staphylococcus aureus) but everyone knows what it is.

Also, one should always be careful when using

It is not to say that some acronyms haven’t become extinct because they have. Who knows what COD stands for? Cash on delivery. This just doesn’t exist in

products to a younger generation of consumers.

Acronyms are great if we understand their true meaning.

MCAAHNY!

acronyms that the staff don’t find a completely new

this day and age because of online purchasing and

meaning for them. In one healthcare facility that

credit cards etc. More specifically to our industry,

WWW.BICS.ORG.UK

I visited (as a patient), there was CDU - a Central

OCS always stood for Office Cleaning Services until

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CleaningShow

22/10/2018 13:18 WWW.CLEANINGMAG.COM

CONTRACTS

C&M

Laundry at the heart of C3 philosophy SELECT Medical manufactures products for the

and a load capacity of 16-20kg, and also features

health and care sectors. This includes alternating

a honeycomb drum, which helps maintain the

pressure mattresses and active seating, which relieve

quality of items being washed. It also features

pressure and improve comfort for hospital patients

Miele’s patented Air Recycling Plus, which puts

and care recipients. It also provides these products

hot air back in the dryer so that it doesn’t have to

to equipment loan stores, which lend the items to

constantly use energy to reheat. Millers also set up

hospitals and care homes. With a decontamination

a bespoke drying cycle, which reduced the drying

facility on its site, Select Medical offers a laundry

temperature from 74°C to 55°C. This was to ensure

service for the products it manufactures, as well as

that items being dried don’t shrink.

other items that need decontaminating, such as slings and mattress covers.

Select Medical’s decontamination centre used

Select Medical’s new Miele machines now was to review the market for machines that could

enable its cleaning technicians to disinfect all of

deliver on its exact requirements. Having used

the equipment they launder to the high standard

to be some distance from its main office and it

Miele machines previously, the company was

that customers require, helping all users of

was keen create a new facility closer. This was an

confident that it was the best brand for its laundry

their equipment to meet NHS infection control

opportune time for the organisation to re-equip

processes due to being able to wash items at high

guidelines. By upgrading its machines, Select

its facility with new washing machines and

temperatures and meet disinfection standards.

Medical continues to meet its C3 philosophy

tumble dryers.

Miele’s reputation for the quality, reliability and

and is contributing to care home and hospital

durability of its equipment was also a huge draw

requirements for delivering a safe and hygienic

for Select Medical.

environment for patients, care recipients and staff.

Select Medical has a ‘C3 philosophy,’ which ensures that it considers the care provider, the carer and care recipient in all of the work it does.

Select Medical worked closely with Millers UK,

To meet this philosophy, it had to ensure that its

a partner of the professional division of Miele, to

we decided to build a new decontamination

new machines would thoroughly disinfect items

discuss its requirements and to install the new

centre with new appliances, it was essential that

to meet the high standards of hygiene it sets

machines and waste pipes. Millers UK installed

we maintained our high standards on infection

for itself - washing items up to 95°C and drying

Miele’s PW 6241 [EL MF], a front-loading washer-

control. We were pleased with how the Miele

them under 50°C degrees. NHS infection control

extractor with a low level of energy and water

machines had helped us meet our guidelines

guidelines are another set of standards that

consumption. This has a drum volume of 240 litres

previously, and knew that it should stay as our

Select Medical had to consider when scouring the

and a load capacity 24kg. It provides a bespoke

brand of choice in our new centre. Our cleaning

market for new machines.

sluice wash, which carries out a pre-wash cycle

technicians wash a wide range of items, and all

that removes solid particles from heavily soiled

of them need to be cleaned to the same high

heavily soiled, it needs washing machines with

items before adding detergent. This allows the

standards. The bespoke programmes that our

specialist programmes to remove any traces of

contaminated water to pass out of the machine

new machines provide mean we can wash items

contamination and stains. In preparation for

before the main wash begins, ensuring that heavily

according to how they are used. Also, thanks for

delivery of its new equipment, Select Medical had

soiled items are fully disinfected.

our gentle bespoke drying programme, we are able

As Select Medical washes items that are

to install a water feed for the washing machine and gas pipes for the tumble dryer. The next step

David Elstone, MD at Select Medical, said: “As

A Miele PT 8407 [PTM D ARP] tumble dryer was

to prolong the life of medical equipment.”

also installed. This has a drum volume of 400 litres

WWW.MIELE.CO.UK/PROFESSIONAL

Estate services contract awarded by Link Asset Services LINK Asset Services has awarded a 3-year contract

each of the six UK sites and both planned and

additional training. A single dedicated account

to Incentive FM Group to provide a range of

reactive maintenance delivered through the

manager will work across all sites and services.

services across its UK estate. The contract, worth in

national mobile engineering team. Around 40

excess of £1 million, follows a competitive tender

staff will transfer under TUPE and will undertake

David Baker, property director at Link Asset Services, said: “Our choice of FM partner is

which focussed on the need for strong, responsive

extremely important to us as we rely on them for

management and a personal service.

the smooth and safe running of our buildings

The contract will be led by the group’s specialist

which directly impacts our employees. Incentive

cleaning company, Incentive QAS, in collaboration

demonstrated not only the right skills and

with Incentive Tec, the building services specialist,

experience but also the right mindset to deliver

who will together provide a bespoke solution

exactly what we wanted.”

which includes responsibility for all mechanical

Jamie Wright, managing director at Incentive

and engineering aspects and cleaning of the

QAS, said: “This contract demonstrates our ability

estate. Other services include security monitoring,

to deliver a fully bespoke solution with a wide

washrooms, pest control, window cleaning, and

range of services. This is underpinned by our strong

consumable supplies.

management and state of the art technology.”

Dedicated cleaning teams will be assigned at WWW.CLEANINGMAG.COM

WWW.INCENTIVE-FMGROUP.COM DECEMBER 2018 17

C&M

SPONSORED FEATURE

Don’t suffer from segregation anxiety One of the most important components of any waste and recycling programme is correct segregation. If items aren’t separated into different containers as they are disposed of, contamination can occur and the best of intentions can go to waste. With these top tips, Grundon Waste Management’s Scott Williams, head of contract management, says segregation doesn’t have to be difficult.

Interrogate your waste Asking a reputable waste management company to audit your waste is a valuable exercise. After all, you can only work out how to manage waste properly if you understand the full range of waste materials and the quantities involved. For example, within the hospitality industry, the sheer volume of glass which is thrown away is easy to underestimate and we are often asked for additional containers to meet increased demand.

Central (waste) stations The days of everyone having an under desk bin should be well and truly behind us. Having a waste receptacle beside you begging to be filled encourages the random disposal of everything from banana skins to ink cartridges and waste paper. We suggest replacing these with corridor bins or waste stations that have different 18 DECEMBER 2018

compartments for mixed recycling and general waste. And given that items such as ink cartridges are actually classified as hazardous waste in a commercial environment, introducing a Haz-Box container is the perfect solution for keeping small amounts of hazardous waste stored safely until collection is required.

Space invaders As experts in waste management, we recognise that every business is different and not everyone will have the same amount of space for additional bins and containers. That’s why Grundon’s approach is different.

Instead of a ‘one size fits all’ attitude, we take the time to identify the best solutions. Recently, in one large hospitality complex, we installed dozens of new internal recycling bins in a multitude of shapes and sizes.

Some are tall and thin to fit in smaller spaces, others are larger single use (mixed recycling) bins, some are stackable, and the remainder are dual or triple purpose (a combination of mixed recycling, general waste and food waste), depending on where they need to be situated. It’s the same with larger equipment, such as compactors.

We will consider the available space and make suitable recommendations.

WWW.CLEANINGMAG.COM

SPONSORED FEATURE

C&M

staff to ensure they understand the reasons behind the need to recycle and manage waste correctly.

Talk talk Having the best recycling and segregation system in place is no good if no-one understands how it works.

Employee education is critical and at Grundon we work both directly with facilities management teams and staff, as well as with cleaning company partners to spread the word about segregation. We regularly hold Tenant Waste Engagement Days and Employee Waste Awareness Days, complete with talks, interactive games and plenty of literature to help spread the word about recycling. Often we organise specialist training for cleaning teams too. At one of our shopping centre customers, it is the centre’s cleaning team who are

primed to check the waste bins as they empty them, removing any items which have been put into the wrong bins.

And to make this easier for them, we replaced black sacks with clear ones to help with faster identification of waste and to avoid contamination.

Way to go Constant signposting in the shape of posters and signage with diagrams and photos helps remind employees and visitors where different types of waste should be disposed of. Our inhouse design team can produce these in a range of styles to ensure they are informative but not obtrusive. We also produce toolkits and handbooks for

Waste away We know that types of waste will vary tremendously depending on different sectors and that’s why we take a custom approach. Working with one specialist who can handle everything from mixed recycling and the disposal of confidential documentation, to hazardous waste or food waste, is both more efficient and effective. One point of contact means issues can be solved quickly and easily and reporting data and statistics can be collected together to showcase improvements and identify where future services can be added or changes made.

The compliance conundrum One of the very best reasons for working with a professional waste management specialist is the topic of compliance. Good segregation is a key part of this - ink cartridges, cleaning fluids and aerosols should not be disposed of in general waste. Uneaten sandwiches in a paper recycling bin can mean the whole bin can no longer be sent for reprocessing, while wrongly disposed of batteries can literally fan the flames of contamination.

Keeping on top of all the necessary rules and regulations can be a challenge for the best of in-house teams and that’s why, as experts in waste, we guarantee to keep our customers compliant.

The final word In summary, correct segregation of waste is not a luxury, it is a fact of day-to-day good waste management practice. One which will reap its own rewards in the shape of improved recycling figures, achieving zero waste to landfill, and rebates that can add to your bottom line.

To find out more about how we can help you, please contact: info@grundon.com 01753 686 777 WWW.GRUNDON.COM

WWW.CLEANINGMAG.COM

DECEMBER 2018 19

C&M

BCC COLUMN

YPO’s backing for CHSA accreditation signals the value of the scheme Mike Stubbs, chairman of the CHSA Accreditation Scheme Panels, reports.

YPO, the public sector purchasing organisation,

For over 20 years, the Cleaning & Hygiene Suppliers Association (CHSA) has been

has joined the Cleaning & Hygiene

championing standards. Where once

Suppliers Association’s (CHSA)

guarantee - throughout the cleaning and hygiene industry. We believe it’s important for all buyers and users of cleaning and hygiene products to

Accreditation Scheme for

cleaning and hygiene products

be able to trust they get what they pay for so are

Distributors, signaling the value

might be short in length, width or

working hard to persuade them to demand their

and impact of the CHSA schemes

count or not fit for purpose, today

suppliers are members of the relevant scheme.

throughout the supply chain.

the products are exactly as specified on the label.

With over 40 years’ experience and

The continually growing value being

100% publicly owned, YPO is committed

Membership of a CHSA Accreditation Scheme is a clear stamp of approval, indicating the member’s commitment to quality and

to delivering best value for its customers. By

placed on standards is good news for the sector,

transparency. To join, distributors must sign a

deciding to join the Accreditation Scheme

particularly in the light of the advent of online

declaration that they will only stock and offer

for Distributors, YPO has made a public

disrupters like Amazon. The expertise and

for sale CHSA accredited products or products

commitment to purchasing only product that

professionalism of those in the sector who value

that conform to the same standards as

is stamped with a CHSA Accreditation Scheme

standards is increasingly becoming a point of

required by the relevant CHSA Manufacturing

marque or conforms to the specifications laid

difference and aligns to the emphasis being

Standards Accreditation Scheme. In turn,

out in the standard.

placed on innovation. The CSSA’s Innovation

manufacturing scheme members must commit

Showcase, held earlier this year, celebrated the

to making sure ‘what’s on the box is what’s in

creativity in operation across our sector.

the box’ and that all product is traceable to the

Both YPO and its public sector customers can now be certain that when it comes to cleaning

These trends - driving up and sustaining

and hygiene products ‘what’s on the box is

batch and manufacturer.

standards, and increasing innovation - are

Each scheme is underpinned by an auditing

YPO’s decision proves the value of our

essential, not just to address the challenge

process conducted by an independent inspector.

four Accreditation Schemes (for distributors

of the disrupters but also to make sure the

Specifying scheme membership in tenders is

and manufacturers of soft tissue, plastic

sector is well placed to thrive in the context

the only way buyers of cleaning and hygiene

refuse sacks and industrial cotton mops) is

of increasing regulation and the need for

products get what they pay for.

recognised throughout the supply chain, from

environmental sustainability.

For more information visit WWW.CHSA.CO.UK.

what’s in the box’.

manufacturers, through distributors to procurers

The CHSA is a member of the British Cleaning

The CHSA is not, however, about to rest on

and end users. It is a direct result of the hard

its laurels. On behalf of our members, we are

Council. Any views expressed by Council members

work we have done over many years to establish

continuing to focus our energies on promoting

are not necessarily shared by the BCC itself.

the schemes, ensure their rigour and promote

awareness of the Accreditation Schemes and

WWW.BRITISHCLEANINGCOUNCIL.ORG

their value throughout the sector.

the guarantee they offer - our standards, your

TWITTER: @BRITISHCLEANING

The Professional Independent Registered Trade Association for

Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online store at: https://www.windowcleaning.org.uk/ Federation of Window Cleaners Tel: 0161 432 8754 / 0161 432 9280 Email: info@f-w-c.co.uk – Web: www.f-w-c.co.uk fwc_third horiz.indd 1

20 DECEMBER 2018

08/10/2018 09:45

WWW.CLEANINGMAG.COM

MAKING A MARGIN - A CONTRACTOR’S BLOG

C&M

Are you using social media to generate leads?

Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports.

WHEN it comes to using social

connections, there’s no better

media for business advantage, most

way of raising both your and your

people I speak to in our industry

company’s profile than to publish

either don’t understand how it

relevant material. There are two

works or think it’s a waste of time.

types of publication - the ‘post’ and

Neither of which makes for a good

the ‘article’.

starting point when developing a social media strategy! So I thought I’d focus this month on how to

The ‘post’ is easier to do as it can simply be a hundred or so words raising awareness of something your

get the best out of

company does that’s

my favourite social

maybe a bit different

media - LinkedIn.

to the competition - so, for example, promoting

Make the best of your personal profile

the idea that clients like cleaning contractors

My first piece of advice is this.

who offer other soft FM services,

If you’re a business development

whilst subtly confirming that your

manager and you want to use Linked

company does this. Add a photo, as

In to generate leads on behalf of your

well as a website link of course.

company, rather than as a career

The ‘article’ takes longer to

development aid, then think carefully

prepare but carries more authority

about your published profile. Do your

and is usually an insight provided

prospective clients - whether they’re

into a current issue, such as day

facilities managers, procurement

time cleaning. You may need to

managers or any other decision

think for longer about what you

maker - really want to read about all

want to say, but you could also add

the jobs you’ve done in your career,

it to your company’s website as a

especially if you’ve had rather a lot

blog, giving you a bit of reflected

of them? Or might it actually be

glory inside the company whilst

more useful for a prospect to know

you’re waiting for the news of

what type of service your contract

that next contract win! Linked

cleaning company offers and what’s

In displays an ‘article’ in a very

different about your approach.

professional way, giving it extra

Like any other potential business

kudos in the eyes of the reader.

relationship, Linked In relies partly on

In short, as with any other type

first impressions, and it’s important

of marketing, the effectiveness of

that your photograph and profile

social media really depends on

send out the right message to your

how well it helps you reach your

audience. As you may be aware, with

target audience and whether you’ve

Linked In you can’t invite people to

got anything of merit to say. If you

connect from your corporate page, so

have difficulty thinking up content

you have to use your personal profile

yourself, professional help is always

for this purpose.

at hand. SMA is a cleaning industry media specialist that we often use.

Get your name out there

Remember, there’s no such thing as

Secondly, get into the habit of

bad publicity!

posting articles or updates. If

WWW.SOCLEAN.CO.UK

you’ve got a decent number of

WWW.FLUSHHYGIENE.CO.UK

WWW.CLEANINGMAG.COM

Outlook Unclear?

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Unger UK Ltd 01902 306633 • www.ungerglobal.com/uk/ DECEMBER 2018 21

C&M

HAND HYGIENE

Preventing the spread of illness in the modern office Jamie Woodhall, technical field consultant at Initial Washroom Hygiene, reports.

MODERN workplace practices such as hot-

wipes readily available alongside hand

desking, working from home and increased

sanitisers on desks.

flexibility are a win-win for employees and employers. Employees feel liberated from

Co-working spaces

silos and capitalise on time recuperated from

Communal areas can become danger zones

commuting, and employers can economise on

for harmful viruses during flu season, an

office space and resources. However, as a recent

issue which is exacerbated by the increasing

survey by Initial Washroom Hygiene reveals,

amount of shared spaces in offices. Of the 855

some habits in the modern workplace may in

participants who reported increased pressure

fact carry a hidden cost: personal hygiene.

on the amount of office space, two-fifths (39%) reported having a hot-desking policy in place.

While most offices ensure that workspaces

The squeeze on office space

are cleaned at the end of each day, 42% of

In a survey of 2000 UK office workers, 43% reported experiencing increased pressure

their phone after using it in the washroom.

respondents believed the hygiene standards in their offices needed to improve.

on the amount of office space, of whom 59%

Smartphones are a unique piece of office

reported experiencing a lack of overall work

equipment in that we interact with them with

space and 48% reporting a lack of meeting

both our hands and mouths, increasing the

areas both proactively and reactively. Proactive

room space. The research showed that as a

risk of contamination. The hard surface of a

cleaning involves the routine disinfection of

result, office workers are increasingly resorting

smartphone is a fantastic reservoir for bacteria

shared contact points - such as door handles,

to using washrooms to escape overcrowded

and viruses which will re-contaminate even

surface tops and computer keyboards and mice.

offices, with 42% reporting they visited the

washed hands, meaning they can be easily

With most bacteria and viruses transmissible

washroom simply to take a break from work.

passed around office. Germs are also easily

through touch, maintaining surface hygiene goes

dispersed through the air when the toilet is

a long way. A regular cleaning regime should be

in more office space for staff. Office space is at

flushed, so a smartphone that is near the toilet

the cornerstone of a hygiene strategy, as it is a

a premium in the UK, which is underlined in

when you flush is at risk of contamination.

crucial step in helping to prevent outbreaks.

Of course, businesses cannot always invest

the capital where central London office space

One single bacterium can multiply into more

It’s essential that cleaning is carried out in these

Reactive cleaning occurs when necessary.

under offer reached an 18-year high earlier this

than eight million cells in less than 24 hours.

This could take place in response to an

year. Instead, employers and facilities managers

The only way to prevent smartphones from

outbreak of illness, or when an individual

need to ensure their cleaning regime is stepped

becoming incubators is by spreading awareness

presents symptoms of a transmissible infection.

up appropriately to reflect increased traffic,

of the risks of smartphone use in washrooms,

In this case, all areas inhabited by the individual

while good hand hygiene should be promoted

while promoting regular disinfection with

should be thoroughly disinfected.

through signage and hand sanitation stations

antibacterial wipes. Businesses may wish to

across the office space.

ban employees from taking smartphones

Final thoughts

into washrooms or can simply encourage

Flexible working is here to stay. Benefiting both

smartphone hygiene by making antibacterial

employees and employers, it’s no surprise that

Mobile phones By allowing people to be constantly connected,

businesses are increasingly adopting working

smartphones are a crucial component of our

practices to accommodate the modern-

flexible working lifestyle. However, as a hard,

day flexible worker. However, as offices get

non-porous surface that is interacted with

smaller and emphasis is placed on communal

on average 120 times per day, smartphones

working spaces, there is a greater risk of cross

can also be microbe hotspots. This issue

contamination of bacteria within the office.

is compounded by the location in which

To combat this, the introduction of flexible

office workers use their smartphones: 40%

working practices should be balanced with the

of respondents admitted to using their

implementation of an effective cleaning regime

smartphone while on the toilet; 30% reported

to prevent the spread of bacteria and reduce

spending longer in washrooms since acquiring a

the risk to employees.

smartphone; while only 22% reported cleaning

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22 DECEMBER 2018

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C&M

HAND HYGIENE

Hand hygiene protecting seasonal shoppers Stuart Hands from Essity looks at the hand hygiene issues associated with shopping during the festive season, and considers ways in which the cross-contamination risks can be reduced.

THERE is no denying the fact that many of us

- something that is hard to avoid in a crowded

today prefer shopping from the comfort of our

shopping centre. Germs can also be transmitted

own homes rather than traipsing around the

by touching a surface that an infected person

local retail centre. According to an October

has previously touched. Studies show that

2018 report by professional services network

cold and flu viruses can linger on surfaces for

Deloitte, around 18.2% of all retail spending is

24 hours or more, so the opportunities for

now carried out online - a new record. However,

cross-contamination when out shopping are

Deloitte also points out that the shopping

numerous.

centre is by no means dead. In fact it is evolving

For example, a new study carried out in

fast with many stores raising their game by

October this year revealed that money - both

adding extras such as coffee bars, opportunities

banknotes and coins - is swarming with bugs.

for social media interaction and digital

The study involved financial comparison

the dispenser caters for over 1000 washroom

tools such as augmented reality to win back

website money.co.uk which teamed up with the

visitors between refills - 600 more than most

shoppers. Meanwhile, retail centre managers

London Metropolitan University to put notes

other dispensers. Each towel is delivered within

are enhancing their own facilities by offering

and coins under the microscope. Scientists

three seconds, allowing the user to take a towel

entertainment facilities such as trampolines,

took 36 samples from various denominations

and then move on. And the unit will never jam

climbing walls, table tennis tables, giant chess,

of cash and discovered that they all harboured

since the paper is delivered on a continuous

and table football.

19 different types of bacteria including MRSA,

roll.

The retail centre washroom itself poses

Christmas and New Year are peak periods

VRE and Listeria. Other surfaces that shoppers

for shopping which means that the crowds are

routinely share with other customers include

certain risks since surfaces such as walls, doors,

out in force, keen to reap the benefits of the

hand rails, shopping baskets, trolleys, lift

light switches, and dispensers may be touched

new face of retail. Unfortunately, the festive

buttons, credit card machines, and ATMs.

by people who have failed to wash their hands.

shopping season also happens to coincide with

Hand washing is a highly effective method

Many shopping centres have addressed this

a seasonal peak in cold and flu activity. This

of removing transient bacteria and viruses

issue by installing partitions in place of outer

means that the risk of contracting an infection

from the hands. But shoppers only have the

doors along with automatic flushes, taps,

or virus is higher than ever at this time of year.

opportunity to practice hand hygiene when

lighting systems, and touch-free dispensers for

And since no-one wants to be ill over Christmas,

visiting the washroom. Shopping centre chiefs

soap and hand towels. The risk of contracting

it is important that retail centres do what they

should therefore ensure that their washrooms

an illness can also be reduced if the washrooms

can to minimise the risks of customers coming

are welcoming places where customers are

are kept as clean as possible at all times and

down with a bug.

encouraged to take time out. Spacious facilities

if supplies of soap and hand towels are never

with pleasant surroundings and comfortable

allowed to run out.

There are several reasons why retail centres

It can be hard for maintenance staff to

are such hotbeds of infection during the

seats will provide a haven for tired bargain-

Christmas rush. Colds and flu can be passed on

hunters. And shoppers in a hurry should be able

anticipate washroom needs in a busy retail

via coughs and sneezes from an infected person

to use the facilities quickly without having to

centre - particularly during the festive season

fight their way to the sink or queue up for hand

when the size of the crowds on any given

drying facilities.

day is impossible to predict. This is where

Queueing in the washroom can be kept to a

the need for guesswork since the sensors inside

sinks are supplied. Hand drying often creates

‘connected’ washrooms and dispensers will

queues because air dryers take between 10 and

alert the maintenance staff immediately via

12 seconds to dry the hands, while a poorly-

a smartphone or tablet when a dispenser is

designed hand towel dispenser may become

running low or when a cubicle is experiencing

jammed or run out of towels too quickly,

particularly heavy traffic.

forcing the visitor to spend time searching for a functioning unit. Tork PeakServe works particularly well in high-traffic washrooms since 24 DECEMBER 2018

technology can help. Tork EasyCube removes

minimum if a sufficient number of cubicles and

Meanwhile, technology is also helping to reduce cross-contamination risks on the shop Continued on Page 27.

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C&M

HAND HYGIENE

Hand washing – clean and green Mark Jankovich, CEO, Delphis Eco - the British-made all-natural cleaning chemical manufacturer born out of an urgent need to reconsider the consumable products we’ve all come to depend on – reports.

ONE of the key challenges for operators is

Prince of Wales. Here at Delphis Eco, we provide

ensuring effective supply of hand wash and

a full collection of hand hygiene products

products for the washroom and ensuring they

including anti-bacterial hand soap, hand soap

are clearly displayed, easily accessible and kept

and hand sanitiser foam. For ease of use, we

topped up and clean, with effective hand dryers

also offer operators refill bottles for many of our

situated in close proximity to the sink.

products, and a foaming trigger head.

The extensive range is phosphate free

The stats are widely known - most people only wash their hands for six seconds and

and contains no or very little VOCs, which

around 33% of people don’t use soap

are some of the most damaging contents

when washing their hands. Up to 80% of

historically found in hand hygiene chemicals.

communicable diseases are transferred by

All the company’s products are plant based,

touch but perhaps what is less well known

ecological and readily biodegradable, yet

is that damp hands are 1000x more likely to

proved in tests remain 98% more effective

spread bacteria than dry hands

than their competitors. We always say to our customers that you can be ‘clean AND green’.

Hand hygiene is one of the most important

And, let’s dispel the myth that green products

things in the prevention and control of many

aren’t able to provide heavy duty solutions -

illnesses. Good hand hygiene will reduce the risk of illnesses like flu, food poisoning

packaging made from 100% post-consumer

and healthcare associated infections being

recycled milk bottles, giving second life to single

passed from person to person. Delphis Eco’s

life plastic.

hand hygiene products are not only effective,

Use of plastics and how it is disposed of is

they can!

Furthermore, you can now choose products that aren’t forming part of the eight million tonnes of plastic waste to be dumped in our

affordable and sustainable - they are made

becoming as important as food provenance,

oceans each and every year, which is causing

from all natural products, ie non-toxic green

increasingly driven by consumer awareness,

irreversible damage to marine life and the

cleaning chemicals - but now come packaged

and supported by high profile individuals such

environment.

in what is believed to be the world’s first

as Ellen McArthur, David Attenborough and HRH

WWW.DELPHISECO.COM

Good, clean fun!

SOCIAL enterprise, Clarity - The Soap Co.

with branded 400ml and 900ml dispensers.

new launch that will attract businesses

launched its sister brand, BECỌ, in the early

The water saving eco-foaming hand wash is

who value transparency, sustainability

summer of 2018 - putting meaningful change

available fragrance free and in two eco-

and great design. We have left no stone

for disabled and disadvantaged people firmly

certified fragrances: Honey Blossom and

unturned in setting a whole new standard

into the supply chain of businesses seeking to

Wild Berries.

in environmental credentials, and every five

save water - and do good.

BECỌ is available in five litre containers

Camilla Marcus-Dew, co-founder of The Soap Co., said: “BECỌ is a bold

litre container of BECỌ sold creates one hour of employment for someone who has a disability or a long-term health condition. Switching the soap in your office bathrooms could be more powerful than you ever thought.”

The BECỌ foaming hand wash, made with 100% eco certified ingredients, is vegan, organic, readily biodegradable, hypoallergenic, gluten and GMO free. Free from sulphates such as SLS and parabens it is quantifiably environmentally friendly.

WWW.CLARITY.ORG.UK

26 DECEMBER 2018

WWW.CLEANINGMAG.COM

HAND HYGIENE

C&M

Simpler hand hygiene offers wider protection HAND hygiene has never been more important.

Studies suggest around 80% of all infectious diseases - including influenza and the common cold - are spread by touch. This link has been known for years, so it is perhaps all the more surprising that so few people wash their hands after going to the toilet or before handling food.

Apparently, just 39% of us wash our hands before eating.

Sadly, news about some outbreak or another is never very far away. The UK has recently experienced the worst winter flu season this decade so it would seem there is more work to be done. Improving hand hygiene would not only

Under these circumstances the wise advice is to

training can be provided and the subsequent

reduce suffering and save lives but lessen the

use a hand sanitiser that kills pathogens faster

change in usage patterns assessed.

burden on healthcare services and minimise the

than soap without removing protective oils.

impact on families, friends and work colleagues

Whatever products are chosen, they must be

Managing these challenges is behind the concept of Diversey’s new IntelliCare system. The

available and ready to use whenever required.

dispenser can be used with a wide range of hand

Dispensers must be situated conveniently

care products - soaps, washes and sanitisers - so

is no reason not to do it. Up to 100,000 bacteria

to encourage regular and proper use. At the

that operators can choose the one most suited

can live on each square centimetre of skin. Not

same time, they should ideally contain enough

to their specific requirement. Each product is

all are bad but it only takes a few to survive and

product to prolong the interval between refills

supplied in the same design and size of pouch

multiply for an illness to take hold. Products

and therefore minimise the risk of outages and

to enable interchangeability and flexibility.

must therefore be effective but they must also be

reduce necessary restocking burdens.

The pouches are larger than average which,

when we become ill.

Hand hygiene should be so simple that there

safe. There should also be choice of products to suit different applications.

It is tempting to encourage more frequent hand

Another way to encourage compliance is to monitor usage. While it is rarely desirable to monitor individuals, it is helpful to know how

combined with the dispenser’s dosing control, ensures the maximum interval between refills.

Alerts generated by the dispenser warn the

washing in every setting but this is not always

often a particular dispenser has been used and

operator before the battery or pouch needs

ideal. In healthcare, for example, staff should wash

how much product has been consumed. In a

replacing. This helps ensure continuity of

their hands between every patient contact. That

hospital, for example, knowing how many times

hand care product availability. The dispenser

can mean a lot of washing during a normal day.

a dispenser has been used and comparing this

automatically switches between automatic

That can be time-consuming but additionally

with the number of patient contacts by nurses

and manual mode in the unlikely event of

conventional soaps can strip natural oils which

would give a reasonable indication of whether

battery failure to ensure users can still access

protect the skin, leading to an increased risk of

the team has been complying with agreed

the product.

damage through conditions such as dermatitis.

standards. If not, additional awareness and

WWW.DIVERSEY.COM

Continued from Page 24.

their hands without visiting the washroom. In

Trends report. Technology is enabling them

floor. Cash is becoming less widely used which

2009, for example, hand sanitiser dispensers

to remain constantly connected and more

means that fewer people are handling coins or

appeared in shopping centres throughout the

empowered than ever in order to drive change

banknotes and there is less reliance on ATMs. A

UK in reaction to the swine flu scare, while in

when it comes to both the physical retail

growing number of people now use contactless

July 2018 an outbreak of hand, foot and mouth

experience and shopping online. It is evident

cards or their own mobile phones to pay for

disease in Malaysia led to extra hand sanitiser

that consumers are more at risk of catching a

goods rather than keying in their PIN number

stations being installed in the nation’s Sunway

cold or flu when visiting a retail centre than they

on a communally-used credit card machine.

Mall shopping centres. Perhaps it should

are when shopping from home. Retail centres

However, retail managers could do more to

become the norm to position hand sanitisers in

are working hard to enhance the shopper’s

prevent the risk of infections and viruses. When

retail centres - as it is in hospitals and on cruise

experience, but they should also do whatever it

an outbreak occurs we tend to see increasing

ships - to prevent the spread of outbreaks.

takes to keep their facilities germ-free in order

numbers of hand sanitisers being installed in public places to allow people to cleanse WWW.CLEANINGMAG.COM

Consumers are now firmly in the driver’s seat according to the Deloitte Consumer

to keep their seasonal shoppers safe.

WWW.TORK.CO.UK/PEAKSERVE DECEMBER 2018 27

C&M

HAND HYGIENE

Five ways to boost hand hygiene in a healthcare environment Brian Waligora, CEO of Surfaceskins, reports WHY do so few people follow the basic hygiene

Measure

techniques that we were taught as children? We

Measuring compliance is a powerful incentive

all know we should wash our hands before we

for staff as they will understand the link to

eat, after we sneeze or after we use the toilet,

improved hand hygiene, so inform your

but many of us don’t bother to follow these

cleaning staff members that you’re monitoring

simple rules. In this fast paced world, are we all

soap consumption and/or gel usage. Indeed,

simply too busy to wash our hands?

according to the World Health Organisation, monitoring hand hygiene compliance is of

For anyone working to provide cleaning services within a healthcare environment, hand

crucial importance to help give you feedback

hygiene should be a priority. With this in mind,

regarding defective practices and even provide

here are five simple ways to help boost hand

data for any outbreaks. Some innovative

hygiene compliance in your workplace:

electronic systems exist which provide the automatic monitoring of hand hygiene

Make it easy

compliance and collect data very effectively.

Ensure there are plenty of gel dispensers in toilet areas and in places where food is served

Introduce the latest tech to

or prepared such as canteens and kitchens.

improve compliance

Make sure you have soap available at any sinks

Boosting awareness of hand hygiene, promoting hand washing and the use of

and facilitate an easy way to dry hands, such as disposable towels or a hand dryer. Communal

Educate, educate, educate

hand gels in a healthcare environment are all

towels aren’t hygienic and could put some

Holding workshops or seminars for your

powerful factors in improving compliance. But

people off from washing their hands.

cleaning staff on the benefits of optimising

it could be time to look at introducing other

hand hygiene will work wonders as the reality is

technical measures to compliment these

Carry tissues and provide them

shaming people into compliance is a powerful

practices. Disruptive and game-changing

Research shows only one in three people clean

tool. No one will want to admit to being in the

products are being manufactured that could

their hands after they sneeze or cough into them.

group of people (according to some studies,

provide a key weapon in the battle against

By providing cleaning staff with tissues, and

95%) who don’t wash their hands after going

the spread of infection - whether it’s flu or

having them placed within easy access in the

to the toilet. Then you can sit back and watch

other healthcare microbes such as MRSA. One

healthcare facility, there’s more chance people will

compliance improve as people do all they can

example is Surfaceskins, which replace normal

use these to catch germs instead of their hands.

to avoid falling into the wrong group.

push plates (which as frequently touched areas are a harbour for bacteria) and secrete a tiny amount of anti-bacterial gel when touched to go through the door. The anti-bacterial gel kills any bacteria that you may have deposited on standard doors and kills any bacteria that you may have picked up.

The truth is that up to 80% of infections are transmitted by hands - as soon as you touch a door, you risk becoming contaminated from the people who have used the door before you. Breaking this cycle is pivotal in terms of infection control. So by boosting hand washing practices and introducing technology such as Surfaceskins to your healthcare facility, you’ll be going a long way towards boosting overall hand hygiene and cutting infection rates dramatically.

WWW.SURFACESKINS.COM

28 DECEMBER 2018

WWW.CLEANINGMAG.COM

HAND HYGIENE

C&M

Hand hygiene - the first step in tackling antimicrobial resistance The rise of antimicrobial resistance (AMR) is one of the biggest threats to global health in today’s world, with the current estimated cost of AMR to the NHS in excess of £180 million per annum [1].

Although the 2013-2018 AMR Strategy and Public Health England’s ‘Keep Antibiotics Working’ national campaign in 2017 has raised awareness of AMR, the threat of AMR needs continual focus.

Paul Jakeway, marketing director at Deb, explains why hand hygiene is the first crucial step in preventing AMR and why serious action needs to be taken now to protect the future of the NHS. AMR is the ability of a microorganism (like

the pace of discovery and development of

another illness. They add an extra burden to the

bacteria and viruses) to stop an antimicrobial

new antibiotics is slower than the spread of

nursing staff, increase the risk of AMR through

(such as antibiotics) from working against

resistance mechanisms. The cost of failing to

over-use of antibiotics for something that the

it. As a result, standard treatments become

tackle AMR increases the cost of healthcare with

patient wasn’t being treated for, and they are

ineffective, infections persist and may spread to

delayed treatments, lengthier stays in hospitals

extremely costly.

others [2]. A recent government report found that

and more intensive care required.

50-70% of HCAIs are transmitted by hands [4] and the growth in AMR could increase

antimicrobial resistance ‘continues to increase’ despite a drop in the amount of antibiotics

Tackling AMR with effective hand hygiene

the severity of HCAIs further, as infections

prescribed by GPs, with AMR claiming 700,000

methods

that we typically cure with antibiotics will

lives each year, that’s one person a minute [3].

Healthcare-associated infections (HCAIs) are

become untreatable.

This is a public health challenge, but

contracted while a patient is receiving care for

Continued on Page 36

CSSA AWARDS 2019 Now open for entries to anyone in the cleaning industry Do you want to: 9 9 9 9

Impress your customers Get some great publicity Showcase your business and what you do Be the best?

Then enter the CSSA Awards!

9 A choice of four categories (enter all if you wish) and free to enter 9 A simple and quick entry process and an independent judging panel 9 Awards presentation lunch on 20th March at the Cleaning Show 2019, ExCel London - free to shortlisted candidates

To enter, please visit http://cssa-uk.co.uk/awards/ and download an entry form.

Once completed, this should be sent to the following email addresses: Contract Innovation Award - contractinnovation@cssa-uk.co.uk Training Award - training@cssa-uk.co.uk Environmental & Sustainability Award - environmental@cssa-uk.co.uk Corporate Social Responsibility Award - csr@cssa-uk.co.uk

Entries must be submitted by midday on 21st December 2018 @CSSAUK

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C&M

INNOVATIONS IN SOFTWARE

‘Onboarding’ with the use of intelligent forms Rick Stoor, managing director of Templa, reports on how his company works with its clients to streamline the important process of onboarding.

SOMETIMES a really useful word enters our

subsequent changes to employee details,

industry’s vocabulary to describe a common

as well as take care of that great bugbear in

process. A recent such word in cleaning is

cleaning admin, the holiday request.

‘onboarding’. The dictionary definition is ‘the action or process of integrating a new employee

Five labour-saving features of Advanced

into an organisation’, although in cleaning it is

Forms

mainly associated with the administrative process

Advanced Forms have five very important and

of creating a new employee record from the many

timesaving features:

pieces of information needed to confirm him or

1. As well as being an electronic document,

her as a fully vetted and ‘good-to-go’ operative.

they can also be user-defined, in other words you can design them to capture

Onboarding has grown in significance

whatever information you need for your company’s specific onboarding process.

Onboarding used to go under the name of ‘new starter checklist’, a simple form filling

a contract of employment with the details of

Drop downs can be used to complete a field

process. Lately, however, a combination of

their hours, pay rates, holiday entitlement, etc.

where there is a set choice of values, eg

security and welfare concerns, combined

Sounds a bit of a nightmare? Well in a company

with an increasingly strict ‘right to work’

where staff turnover is relatively low, it would

environment, has turned that process into

be difficult, but as we know cleaning isn’t like

manager on his or her mobile device whilst

a more complex affair, where copies of

that. So, what can be done to make this process

in the company of a new employee on site,

supporting documentation and photographs

more straightforward?

where their photograph can be added,

nationality or ethnicity.

2. They can be completed by an operations

multiple documents photographed and

are obtained and collated in what can become a lengthy, ‘live’ process that needs to be

Using ‘intelligent forms’ to streamline and

attached and the form can be electronically

controlled and managed. Like London buses,

control onboarding

signed. When next online, the document will

new staff don’t normally arrive at steady

It won’t surprise you to hear that there is a

intervals, but all together as part of new

software-related solution to the drawn-out

contract mobilisations, with the area manager

paper trail of onboarding. That solution is

workflow system, where they move from one

usually playing a big part in gathering the

the ‘intelligent’ form, or Advanced Form as

department to another. Data can be checked

different elements of information.

we call it at Templa. Advanced Forms, when

and added to, whilst an automated instruction

used in conjunction with an integrated

will alert the next person in the chain when a

Quite often these may appear in dribs and drabs, and as they do so the individual

workflow solution, can not only speed up

documents or pieces of data must then be

your onboarding process, but also manage

be synchronised back to the company server.

3. Once there, forms enter your software’s

form is ready for them to work on.

4. Once the contents have been finally ‘signed off’, for example by the HR manager, a simple

scanned or re-keyed by other departments into their own systems - HR, payroll, admin, training.

Responding to a client’s specific need for

click of a button will transfer the data in each

Certain stages will require sign-off. Then at the

electronic forms

field of the form, including the photographs,

end of it all, the employee needs to receive

By 2018, Regular Cleaning Services of

to its rightful home in the database - static

Lewisham had already been running its key business processes with TemplaCMS for six years, but was keen to digitalise the staff onboarding process. Unable to find a solution on the market that would allow it either to design its own forms or integrate with TemplaCMS, Templa worked with Julian Lingham, FD at Regular, to design the Advanced Forms module that is now available to all Templa clients.

30 DECEMBER 2018

WWW.CLEANINGMAG.COM

INNOVATIONS IN SOFTWARE

C&M

Streamlining the mobilisation process Keen to eliminate unnecessary paperwork, DOC Cleaning of Bishops Stortford now also mobilises new contracts using the Advanced Forms and workflow modules of TemplaCMS. For DOC, a new contract can typically bring with it 30 new staff working across several sites - for example, a portfolio of multi-tenanted offices.

Taking advantage of user-defined fields, the company designed its own forms to capture the data needed for each stage of data to payroll, photos to HR, hours worked

the start-up process. As Jamie Bull of DOC

and rates to contract admin, etc. Where

Cleaning said: “The benefits of the system

the data in a field is invalid or duplicates

can be summed up in two words - speed

of creating new staff records (onboarding),

something already on the system, such as an

and accuracy. We don’t have to wait days

changing the detail of an employee’s record

NI number or bank details, the user is alerted,

for forms to arrive and the data is entered

(eg when hours are amended) and submitting

forcing a correction.

only once. In one fell swoop, and with the

holiday requests that will update their

minimum of processing, we can create a

holiday planner. Other areas where they

new employee or a new client record.”

could just as easily be used are for health and

5. By adding the company’s standard employment T&Cs, the final version of

That’s why they are so useful in the process

safety purposes to create and update risk

the form can be turned into an employee contract and emailed to the employee as a

like process where a significant volume of

assessments or in the creation of a new client

pdf or printed and posted.

information needs to be gathered out in the

contract record itself.

field, added to and reviewed by different staff,

WWW.TEMPLACMS.CO.UK

How does this help in practical terms?

authorised, and finally stored as a new or

Intelligent forms are well-suited to any chain-

amended record.

More Innovations in Software on Page 34.

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DECEMBER 2018 31

C&M

SPECIAL REPORT

Making water everyone’s business John Brill, sales director at Nilfisk UK, examines the findings of the 2030 Water Resource Group and how this reflects on the future of the professional cleaning industry.

THE 2030 Water Resource Group was formed

Is the earth running out of water?

Many of the solutions on cost curves developed

in 2008 to contribute new insights to the

The report confirms that despite the depletion

for each country imply the scale-up of existing

increasingly critical issue of global water

of watercourses, glaciers and aquifers in many

technologies, which requires expanded

resource scarcity. The project is managed by

regions, the Earth is in fact not running out of

production on the part of technology providers.

McKinsey & Company, and the group consists

water. Most countries have more than enough

of expert advisors and a range of private and

water to supply their populations’ growing needs

Cleaning can account for 70% of a site’s

social organisations including the global food

and to sustain the flows needed to protect the

water usage

group Barilla, Coca-Cola and Nestle.

natural environment. The problem is that globally

Currently there is an annual growth in the

we are not managing water resources effectively.

region of 3-7% in industrial water demand

The increasing demand for water from the world’s growing population combined with the

Specifically, the rate of innovation and

equating to a similar level of growth in the need

impact of climate change has already made

productivity improvements in water resource

for expensive water treatment. Approximately

water a scarcity in many parts of the world. The

management lags behind that of many other

50% of all water abstracted in one year is used

group’s findings to date confirm that in just 20

sectors. It is the management of water resources

by businesses in the UK. This equates to just

years’ time the overall demand for water will

which should be controlled - that threatens

under 7 billion cubic metres per annum.

be 40% higher than today and more than 50%

global economies, human life, health, and

higher in economically developing countries.

natural ecosystems. We are not simply at the

- WRAP - is an organisation dedicated to

mercy of a scarce and variable natural resource.

producing positive economic and environmental

To date there has not been a vigorous

The Waste and Resources Action Programme

action. Research conducted in 2013 identified the

framework to facilitate decision making and investment in the water supply sector. The

Technology providers

food and drink industry, including manufacturing

recent report, however, provides a toolkit that

Innovation in water technology - everything

and hospitality, as the highest industrial water

stakeholders can use to compare the impact,

from supply (including desalination) to

user outside of energy and waste, not including

cost and achievability of a range of different

industrial efficiency (more efficient water usage)

water used within finished products. WRAP’s

measures and technologies. A fact base to

to agricultural technologies (including crop

2013 report - Water Minimisation in the Food &

underpin solutions - but ‘is anyone taking

protection and irrigation controls) - could play

Drink Industry - states that cleaning can account

any notice?’

a major role in closing the supply-demand gap.

for as much as 70% of a site’s water use and that whilst the over use of water is common it is possible to reduce water without compromising hygiene. Its recommendations include using automatic floor cleaning equipment and pressure washers and carefully considering flow rates, pressure and chemical usage. Staff training, professional cleaning schedules and the re-use of waste water was also cited.

It is clear that improving the efficiency of water use within industrial and municipal sectors is critical and the cleaning industry has a responsibility to promote this - the question is how?

Water reduction focus - R&D Whilst some cleaning equipment manufacturers are embracing the issue of water reduction others are certainly behind the curve. Initiatives from the Nilfisk team include SmartFlow, where the solution flow of water and detergent is automatically controlled by the speed of the machine. This simple yet highly effective system significantly reduces water consumption and also prevents splashing.

32 DECEMBER 2018

WWW.CLEANINGMAG.COM

SPECIAL REPORT

C&M

The Nilfisk EcoFlex system has also been a game changer within the range. The system carefully controls water and chemical usage enabling a temporary boost of water, detergent and brush pressure for more aggressive spot cleaning. It provides for complete consumption control without compromising on cleaning performance and, importantly, also allows chemical free cleaning. Tests have shown that using the Ecoflex system on a professional scrubber dryer results in an average detergent saving of 50%.

So what of the future?

The food and drink industry alone has set a target for water reduction of 20% from the 2007 baseline by the year 2020. It is clear that all efforts must be increased if targets are to be met and cost reductions are to be utilised. Further developments in autonomous cleaning will undoubtedly change the face of cleaning as increased productivity, data driven insights and the conservation of resources become key drivers for innovation and new product development.

WWW.NILFISK.CO.UK

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DECEMBER 2018 33

C&M

INNOVATIONS IN SOFTWARE

Internet of Clean service enhances OPL operations THE new IntelliLinen system from Diversey helps

the right product is used in the right wash

required to resolve issues is provided in the form

on-premises laundry operators to reduce costs,

program at the right time. Its robust and reliable

of video attachments and contextual content

minimise rewashes and enhance results by

dispensing equipment measures and calibrates

that also acts as training material.

providing an advanced set of remote real-time

each dose of product into the washing machine

management and diagnostic tools over the

to ensure optimal results during every cycle.

Internet of Clean. Operators have a real-time

The system continuously monitors the

Operators can prepare detailed reports and make more informed business decisions, anytime and anywhere with IntelliLinen. Reports can be

view of energy and water consumption, chemical

availability of products, water flow and the

compiled quickly, saving time for other tasks.

dosing accuracy, machine downtime and day-

condition of the dispensing equipment to

Operators can identify consistent pain points that

to-day operational costs to prevent expensive

enhance the overall quality of the wash.

are reducing profitability and prevent them re-

disruptions and errors within their laundries.

Information is automatically and instantaneously

occurring by taking corrective action. By ensuring

analysed so that status reports and alarms are

processes are less labour-intensive the system

shown immediately on the dashboard.

helps laundries make the best possible use of

Part of Diversey’s Internet of Clean platform, the IntelliLinen dispenser’s integrated Wi-Fi network connects to any mobile device to give

Operators have a clear and intuitive view of

their working hours.

Extensive field trials undertaken by Diversey

teams visibility of the entire wash process. This is

what is happening in every connected washing

available on an interactive dashboard accessed

machine at every site. IntelliLinen provides the

have highlighted the benefits of IntelliLinen.

from any location using an app or browser.

operational insight and cost details that are often

Around 80% of users reported it was more

Laundry managers can monitor operations to

unavailable in conventional laundries because

reliable than their previous dispensing system

see where they can reduce water and energy

of lack of tools, time or information. Users have a

and almost two thirds said the cleanliness of

consumption, increase chemical dosage

real-time view of total water, energy and product

their linen had improved.

accuracy and reduce re-wash levels. They can

usage and costs and can set thresholds and

also see which machines are being under-used

receive alerts when these and other parameters

field engineers when maintenance is due.

or creating bottlenecks, and where hygiene

are exceeded. The system also issues alerts as

Routine service calls can then be scheduled

compliance is compromised.

soon as the quality of the wash is at risk, such as

proactively and conveniently for the operator

when product levels are running low. This allows

and without any need for unscheduled outages

IntelliLinen offers better control over

The IntelliLinen system automatically alerts

expensive equipment. It reduces time-

operators to take action before there is any

so that machine uptime is maximised.

consuming and costly rewashes by ensuring

disruption to the laundry process. Information

WWW.DIVERSEY.COM

34 DECEMBER 2018

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Established in 1953 and always reaching the right audience

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C&M

PRODUCT NEWS

THE erGO! clean floor cleaning system from Unger was awarded the Inclean innovation award in the janitorial category at the ISSA Cleaning & Hygiene Expo in Sydney.

erGO! clean wins Inclean innovation award

Together with Pall Mall, its specialist trade partner responsible for the Australia/ New Zealand region, Unger won against 25 competitors in the category. The jury, consisting of managing directors of major building services companies, the president of the Australian trade association, and the editor-in-chief of the magazine Inclean, selected the erGO! clean floor cleaning system for its special ergonomic properties and innovative design.

Errol Goldberg, managing director of Pall Mall, said: “Winning the 2019 Inclean innovation award is a real endorsement of

innovation from Unger and a product that can make a real impact in the industry for both the contract cleaning companies and their end-users.”

WWW.UNGERGLOBAL.COM/ERGOCLEAN ELECTROLUX has launched the new Line 6000 dryers, with heat pump technology available for all models together with the other heating alternatives.

Together with electric, gas and steam versions, the heat pump is suitable for all models. The smaller machine takes 44 minutes to dry 6kg of garments, and the larger ones are even more efficient.

Darren Lockley, head of region UK and Ireland at Electrolux Professional, said: “The Line 6000 Dryers have changed the rules in the market when it comes to productivity, efficiency, ergonomics,

Dry more, in less space and time

and performance. Thanks to the Electrolux customer-centric product development, the new range becomes really a unique partner in the laundry business, able to simplify and improve work life, ensure high quality level and grow the profit.”

WWW.ELECTROLUX.COM/PROFESSIONAL Continued from Page 29.

Therefore, hand hygiene and infection

could result in an estimated 10 million

References

deaths every year globally by 2050 and a

[1] European Centre for Disease Prevention and

prevention should be the first line of defence

cost of £66 trillion in lost productivity to the

Control/European Medicines Agency Joint

against AMR in hospitals, but it is often

global economy [5].

Technical Report: The bacterial challenge:

overlooked. Although the 2013-2018 AMR

Recognition alone is not sufficient. Stricter

time to react (2009).

Strategy highlighted the role of infection control

guidance must be introduced to ensure

[2] www.who.int/antimicrobial-resistance/en/

in preventing AMR, we believe the new Strategy

hand hygiene compliance is the first line of

[3] www.telegraph.co.uk/news/2018/03/26/

that comes into force next year can go further

defence in preventing infection. Deb recently

in highlighting the fundamental role that

submitted evidence to Parliament outlining

prevention plays in contributing to resistance.

the need for improvement and the role that hand hygiene can play. To read Deb’s

A need for stricter guidance We must re-emphasise hand hygiene as

evidence, please visit: http://data.parliament.uk/

almost-died-true-cost-antibiotic-resistancebritain-around-world/ [4] WHO, Guidelines on Hand Hygiene in Health Care (2012), p. 12.

[5] www.gov.uk/government/publications/ health-matters-preventing-infections-and-

central to reducing bacterial resistance and

writtenevidence/committeeevidence.svc/

reducing-amr/health-matters-preventing-

outline clear steps to improve hand hygiene

evidencedocument/health-and-social-

infections-and-reducing-antimicrobial-

compliance in hospitals. A failure to address

care-committee/antimicrobial-resistance/

the challenge of antimicrobial resistance

written/85602.html

36 DECEMBER 2018

resistance WWW.DEBGROUP.COM

WWW.CLEANINGMAG.COM

PRODUCT NEWS

C&M

THE success of Greyland’s Green and Orange-Maximum products over the past year since their introduction has led to a three-fold increase in the range now available.

Green-Maximum Biological Washroom Deodoriser and Cleaner does just what the label says it will - it removes organic staining and maintains a clean, odour free washroom.

Green-Maximum is available in five litre bulk canisters as well as 750ml ready to use trigger sprays.

The Green and Orange Maximum range just got bigger

The 1kg pail of Biological Urinal Blocks now joins the Green-

EDITOR

Neil Nixon neilnixon@quartzltd.com 07957 713316 SALES DIRECTOR

Maximum range, incorporating strains of harmless bacterial cultures that work together with environmentally sympathetic chemicals.

Outside of the washroom the five litre Orange-Maximum Concentrate is suitable for a wide range of janitorial and industrial applications.

WWW.GREYLAND.CO.UK

Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER

Michelle Andrews michelleandrews@quartzltd.com 01737 855086 PRODUCTION MANAGER

Carol Baird carolbaird@quartzltd.com 01923 437619

DIVERSEY has announced a 5% price increase across

Diversey announces 5% price increase

MANAGING DIRECTOR

Europe, effective 1

Steve Diprose

January 2019, due

CEO

to unforeseen and

Paul Michael

permanent cost

PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES

increases.

Since late 2017, Diversey’s business has been confronted with significant cost increases in labour, energy, transportation, and raw materials. This

Elizabeth Barford subscriptions@quartzltd.com 01737 855028

has been due to strong inflation, capacity constraints, ‘force majeure’ supplier events, and an increasingly stricter global regulatory landscape.

Freight costs have also increased, due to the development of dangerous goods transportation regulations, higher taxes and diesel costs, driver shortages, and a strong overall economy.

Gaetano Redaelli, global president of Diversey’s Professional Division, said: “Though we continually focus on internal programmes to improve our cost position, the impact of the cumulative market increases in the past months, and the forecasted increases in the coming period, can no longer be mitigated solely by Diversey. Therefore, Diversey will be implementing price adjustments in Europe in the short term, which may range between 3-7% depending on the product category and the country.”

WWW.DIVERSEY.COM TROJAN Battery Co has announced the Trillium line of Trojan Intelligent Lithium batteries. With life expectancy over 5000 cycles, Trillium maximises total energy throughput and lowers lifetime operating costs. Trillium is ideal for meeting demanding deep-cycling requirements across a wide range of stationary and motive power applications.

“This is another significant milestone towards our strategic mission of offering

Trojan introduces Trillium line

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a complete range of deep-cycle energy storage technologies and solutions for our customers,” said Neil Thomas, president and CEO of Trojan Battery. “The addition of a highly competitive Lithium product line further strengthens our best-inclass technology portfolio.”

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ISSN: 1473 723X © Quartz Business Media, 2018 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner.

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