Cleaning & Maintenance - January 2019

JANUARY 2019

THE OFFICIAL PARTNER OF THE CLEANING SHOW

IN THIS ISSUE: Winter Wonderland

Three Special Reports focused on the winter weather – gritting, skincare and the workplace.

Floorcare

In the spotlight: Equipment and consumables designed to improve the appearance and performance of hard floors.

Carpet & Upholstery Cleaning

An update on machines and products designed for cleaning and maintaining carpets and soft furnishings.

When the ďŹ nish really matters, Use a Victor Lynx Burnisher.

For a Free Demonstration please call 0121 765 2345.

www.VictorFloorCare.com

Barnborough Ltd email: sales@victorfloorcare.com Tel: 0121 765 2345

The Official Partner of the Cleaning Show

JA N UA RY 2 0 1 9

PLUS: • Industry news • People • Contracts • Products

Winter Wonderland

Floorcare

Three Special Reports focused on the winter weather – gritting, skincare and the workplace.

In the spotlight: Equipment and consumables designed to improve the appearance and performance of hard floors.

>>> page 22

>>> page 29

Carpet & Upholstery Cleaning An update on machines and products designed for cleaning and maintaining carpets and soft furnishings. >>> page 26

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Before

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EDITOR’S LETTER

C&M

Content is king at Cleaning Show 2019 The Cleaning Show 2019 - taking place at London’s Excel on 19-21

Syed Ahmed, founder and CEO of Savortex and star of BBC’s

March - will once again feature suppliers, manufacturers, training

The Apprentice, will discuss IoT and asks the question: will it

organisations, and trade organisations who are involved in the

replace humans in the cleaning industry?

cleaning, facilities management and waste management sectors.

A number of major industry names have signed up to attend the

According to Syed, UK businesses could save £23 billion

event, including Diversey, returning to the Cleaning Show after a

per year by improving the way they use resources and

10-year absence, alongside Kärcher, Vileda, Northwood Hygiene,

interact with their business premises. Furthermore, the built

Numatic, Makita, Evans Vanodine, and Prochem.

environment accounts for around 33% of waste and 47% of UK greenhouse gas emissions, and what’s alarming is that

Whilst the show floor will be packed with innovation and new

30-50% of energy in buildings is wasted. His presentation

product and equipment launches, it is within the conference

will focus on how IoT can help identify the hidden risks in

theatre that key topics impacting the UK industry today will

buildings that humans can’t - in terms of energy, waste and

come into focus. The full Cleaning Show conference programme

resources - and help us turn building management problems

features expert-led sessions over the three days – details can be

into smart profits.

found at www.cleaningshow.co.uk. Keynote speakers will include Caroline Reilly from the Living Wage Foundation, Dr Terry Tudor,

These are just two of the topics being discussed at the event.

senior lecturer in waste management at Northampton University,

All sessions are free to attend. And one late piece of news –

Keith Redway, emeritus fellow at the University of Westminster,

Stephen Ashkin, the green cleaning guru, executive director of

Dominic Ponniah, CEO at Cleanology, and Syed Ahmed of

Green Cleaning Network and founder of the Green Cleaning

Savortex (previous star of BBC’s The Apprentice).

University in the USA, will be presenting the opening keynote, and discussing the opportunities for the UK cleaning sector to

During his presentation, titled ‘Fair pay matters’, Dominic

‘clean green’.

Ponniah will discuss his company’s research into attitudes towards pay in our sector. Wages have come into sharp focus

Wishing you a happy, clean, tidy and healthy month ahead.

in recent years, but cleaning firms are all too aware that clients have the final say on whether to offer cleaning staff the Living Wage or the Real Living Wage. But what do their employees say? Would they prefer to work for a company that remunerates all its staff fairly? And does higher pay translate into a higher standard of work? Cleanology’s latest research delves into FM attitudes on pay structures and explores the appetite for

Neil Nixon, Editor

committing to the Real Living Wage.

Cleaning & Maintenance Magazine

@cleaningmag

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Cleaning&Maintenance

JANUARY 2019 5

C&M

ADVERTISEMENT FEATURE

Stay ahead of the game with data-driven cleaning The rate at which technology develops seems to know no bounds. The rise of the Internet of Things is changing the way businesses operate in many industries, not least the facility services industry. Data-driven cleaning is making facility services companies ready for the digital age. Equipping them with advanced technology and connectivity to empower cleaning teams and facility managers to work more efficiently and make smarter decisions.

350 companies on more than 125 000 square meters of workspace, and accommodates between 5 000 and 6 000 workers each business day, making it the largest collection of office buildings in the Netherlands.

Edo den Hertog, Chief Operating Officer for D&B Facility Group, said: “New technological innovations like Tork EasyCube® enable us to improve our services. By saving time on unnecessary cleaning rounds and dispenser checks, we can devote more of our attention to providing high-quality service”.

Data-driven cleaning has led to a reduction of the time it takes to clean washrooms by 27%, with availability of towels and toilet paper increasing to nearly 100%. As a result, the number of complaints at the WTC dropped to an absolute minimum.

Adopting new ways of working IN today’s constantly changing environment, in

high staff turnover, frequent customer churn

The core of data-driven cleaning is advanced

which increasingly savvy customers generate

and rapidly changing workplaces while also

technology and connectivity, but the value it

growing demands on service providers,

making sure to prepare themselves for the

provides lies in what it enables people who

companies need to think and go about their

complexities of tomorrow.

use it to do. It empowers cleaners to act on

business differently. Companies need to

real-time information to work more efficiently,

transform and find new ways to create value—

A new era in cleaning

eliminate unnecessary work, and ensure an

not by introducing new technologies for the

Data-driven cleaning is one concrete example

even higher quality of cleaning, as well as

sake of it, but by using data to gain better

of the value that the Internet of Things can

enabling managers to make better decisions to

insights and solve business challenges.

create in the facility services industry. By letting

optimize operations.

Professor Kaj Storbacka at the University of

sensors throughout facilities collect data about

Auckland Business School, said: “It is obvious

visitor numbers and refill levels in real time,

For more information contact Tork

that the whole cleaning industry will have to

service providers are empowered to improve

WWW.TORK.CO.UK/EASYCUBE/

change and embrace new technology in order

their cleaning operations. The result is a new

to survive the digital age”.

logic for cleaning.

For the facility services industry, the

At the World Trade Center (WTC) in

speed and ubiquity of change is profound.

Amsterdam, the introduction of Tork EasyCube,

Facility service providers must be capable

a facility management software enabling

of continuously dealing with today’s most

data-driven cleaning, has led to unprecedented

pressing challenges such as low profit margins,

cleaning results. The WTC houses around

6 JANUARY 2019

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CONTENTS

C&M

22 Special Report: Don’t slip up when it comes to your winter gritting.

Are you meeting your duty of care when the bad weather hits? Neil Nixon speaks with winter maintenance firm GRITIT to understand what businesses need to do to plan effectively.

JANUARY 2019

08 15 17 18 29 32 34 36

Industry News In the news this month… The Cleaning Show 2019 adds more sparkle, Pub chain scoops Loo of the Year trophy, Office hygiene needs to change with the times: report.

People Personnel news and new appointments from across the cleaning and FM sectors.

Contracts We take a look at all the latest contracts awarded across the industry.

Clear Impressions Sponsored feature from Grundon Waste Management.

Feature: Floorcare.

In the spotlight: Equipment and consumables designed to improve the appearance and performance of hard floors.

26

Special Report: Protecting your workforce this winter. Tom Capper, regional sales manager at Robert Scott, offers his clean team insight and product knowledge to guide your workforce through winter.

Feature: Carpet and Upholstery Cleaning.

An update on machines and products designed for cleaning and maintaining carpets and soft furnishings.

Special Report: Winter skin care tips for outdoor workers. Paul Jakeway, marketing director at Deb, shares the real threat to a worker’s skin and what actions employers need to take to protect outdoor workers this winter.

New Products An overview of some of the new products available on the market this month.

05 Editor’s Comment

16 BICSc Comment

20 BCC Comment

Looking back at the past month in the cleaning sector.

New year, same resources.

Public loos some relief at last?

WWW.CLEANINGMAG.COM

21 Making a margin – a contractor’s blog Simon Gasson reports.

JANUARY 2019 7

C&M

INDUSTRY NEWS

The Cleaning Show 2019 adds more sparkle THE organiser of The Cleaning Show 2019, the UK’s largest cleaning, hygiene and waste management exhibition (Excel, London March 19-21), has announced more details of what promises to be a packed event.

In recognition of the contribution window cleaning makes to the wider cleaning industry, the 2019 Cleaning Show will – for the first time - feature a special zone dedicated to the sector. The Window Cleaning Village will be for anyone connected to commercial window cleaning, offering them the chance to try out the latest products on offer, attend workshops, and network with equipment providers. It will also be the location for a new twist on the usual window cleaning challenge with the launch of the Window Cleaning World Cup, sponsored

by Unger. Adjudicated by the Federation of Window Cleaners (FWC), there will be an international campaign and prize fund to encourage more cleaners from overseas to get involved. Competitors from around the world

reliable, responsible and valuable service both

present short sessions and give practical one-

are formally being invited to enter, and they’ll

commercially and domestically.”

to-one advice on a number of different issues

get the chance to win the first ever Window

Major carpet cleaning brands and suppliers

including health and safety, recruitment and social media.

Cleaning World Cup and a prize of £1000.

exhibiting at the Cleaning Show include

It’s also hoped - by attracting more global

Prochem, Legend Brands, Sebo, and Vaclensa.

Innovation will also be very high on the

participants - that someone may finally come

The NCCA itself will also have a presence at the

agenda, and once again in 2019 the Cleaning

close to beating the 10-year world record of 9.14

show as part of the British Cleaning Council’s

Show will be hosting the Innovation Awards.

seconds held by Terry ‘Turbo’ Burrows.

exhibition hub.

These are a series of prizes for the best products

In addition, the organiser is looking to

Stan Atkins, chair of the British Cleaning

and services being exhibited at the show and

encourage more women window cleaners to

Council, said: “The window cleaning

will offer attendees the opportunity to see a

take part, highlighting that the record time of

competition remains one of the most popular

number of new and innovative products which

16.28 seconds set by Deborah Morris has now

events we have at the show, but for 2019 we’ve

have not been seen before in the UK. An expert

stood for over eight years.

decided to give it more of an international

panel will be judging the most innovative

flavour. We’ve also created the Window

products on Tuesday 19 March with the winners

developed for carpet cleaners. Called The

Cleaning Village so everyone connected to

being announced that afternoon at 4.30pm.

Carpet Cleaning Village, this zone is being

the window cleaning supply chain can get

designed for anyone connected to the carpet

together and share ideas and expertise. Carpet

programme has also been announced, featuring

cleaning industry and carpet cleaning supply

cleaning is also increasingly becoming a key

expert-led sessions over the three days. Keynote

chain. Dave Wheadon from The National Carpet

industry sector and is growing across both

speakers include Caroline Reilly from the

Cleaners Association (NCCA) said: “It’s fantastic

the commercial and domestic markets. We

Living Wage Foundation, Dr Terry Tudor, senior

that The Cleaning Show has recognised the

have therefore decided to create a second

lecturer in waste management at Northampton

significance of carpet cleaning within the

special zone focused on carpet cleaning

University, and Keith Redway, emeritus fellow

wider cleaning industry and has created the

where suppliers, manufacturers and cleaners

at the University of Westminster. Presentations

Carpet Cleaning Village as a result. It will be

themselves can meet and network.”

will also be given by Dominic Ponniah, chief

A similar dedicated space is also being

The full Cleaning Show Conference

executive of Cleanology, James Marston, learning

a space where us and our members can not

Another special area at the Cleaning Show

only learn about the latest innovations and

will be The Green Zone, a space offering advice

and development manager at BICSc, and Syed

techniques within the world of carpet cleaning

and solutions to those looking to reduce

Ahmed of Savortex (previous star of BBC’s The

but also be somewhere we can discuss the

their environmental impact and offer more

Apprentice). Suzanne Howe from Suzanne Howe

key challenges we all face as a sector. I would

sustainable services. A Resource Management

Communications and the BCC’s communications

therefore encourage anyone connected to

area is also being developed which will focus on

lead consultant, Richard Bond from SKV

carpet cleaning to register for a place at the

waste management and recycling.

Communications, will also be speaking.

Cleaning Show or consider exhibiting in the

In addition, there will be The Cleaning Show

For more details on exhibiting or to register

carpet cleaning village as it will help build the

Clinic, a drop-in space featuring a wide range of

for a free pass visit:

profile of professional carpet cleaning as a

experts and consultants, who will be on hand to

WWW.CLEANINGSHOW.CO.UK

8 JANUARY 2019

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ADVERTISEMENT FEATURE

C&M

Say Goodbye to Toxic Oven Cleaning with Bio Productions’ New Neutral Oven Cleaner GREASY grills and odorous ovens are a thing of

In fact, Neutral Oven Cleaner is even able to

the past thanks to Bio Productions’ new Neutral

tackle soiling on combi-ovens. For light soiling,

Oven Cleaner.

users need only spray the product and leave for

This innovative product is the latest addition

approximately fifteen minutes before attacking

to the award-winning chemical manufacturer’s

dirt with a scraper or scourer. For heavier

esteemed catalogue of cleaning products.

soiling, it can be left to soak for as long as

It offers a non-corrosive and non-caustic solution to even the most stubborn grime and comes without the usual nasty odours you might expect when using a hard-hitting oven degreaser.

“We are delighted to launch our new Neutral

1 hour and can even be sprayed on a warm oven to combat tougher dirt.

The cleaner is the latest in a long line of environmentallysympathetic, pH neutral and

Oven Cleaner,” says MD, Angela Gill. “Oven-

chemically innovative products

cleaning might not be the most glamorous job

from Bio-Productions, which

but it is one of the most important. It is especially

was founded in 1984.

important to get it right when it comes to cleaning

Based in Burgess Hill, Sussex,

with chemicals in food preparation areas, and

the company offers a diverse

we’re confident that our Neutral Oven Cleaner is

array of cleaning chemicals

up to the challenge.”

to clean everything from

The all-purpose spray, which is based on Bio

healthcare to housekeeping,

Production’s award-winning Citra Clean, uses

kitchen to carpets, washrooms

rheology technology to transform oven walls from

to laundry and more. They also

greasy and grimy to squeaky clean.

produce a range of renowned

Importantly, it is also pH neutral, which means it can be used on a wide range of surfaces including Aluminium. This opens up the product

biological products, which use enzymes to naturally lift dirt.

“I really feel that our Neutral

to the combi-oven market. It also removes/

Oven Cleaner perfectly complements

reduces any issues with getting the product on the

our existing range of products,” Angela

skin although for safety it does still carry a warning

continues. “We are all passionate about what

that it may cause eye irritation.

we do at Bio-Productions, and I know the team

“When we were developing Neutral Oven

are incredibly proud of what we have come up

Cleaner, we knew we wanted to create a product

with – a powerful oven-cleaning solution that

that could be used by people from all different

cares about the user, the environment, and gets

industries to turn back the clock on their ovens

the job done efficiently and effectively.”

and provide perfect hygiene,” Angela adds. “That

For more information contact Bio Productions

is why we made a spray that is safe to use on

Tel: 01444 244000

aluminium and that can be used to clean all the

Email: sales@bio-productions.com

surfaces of the oven – one spray will do it all.”

WWW.BIO-PRODUCTIONS.COM

WWW.CLEANINGMAG.COM

JANUARY 2019 9

C&M

INDUSTRY NEWS

Pub chain scoops Loo of the Year trophy Loo of the Year Awards managing director, Mike Bone, said: “JD Wetherspoon provides many exceptional toilets which set the standard for the pub sector. They have entered Loo of the Year Awards for several years and won many awards. Chairman Tim Martin is passionate about providing excellent toilets and many Wetherspoon pubs are assessed each year as part of entry into Loo of the Year Awards.”

Virginia Santos, a cleaning operative for the JD WETHERSPOON has won the overall Loo

City of London’s major visitor attractions, was

Phoenix Centre, Sandwich, and the University

of the Year Awards trophy for the third time -

awarded the ‘washroom cleaner of the year’

of Worcester. The winners were selected

the only entrant to have achieved this in the

award, ‘individual cleaner national award for

from entries in 61 entry categories across all

scheme’s 31 year history. JD Wetherspoon

England’ and the overall UK trophy. She has

market sectors.

is known for converting unconventional

provided an excellent service to central London

yet attractive premises into pubs which are

visitors for the past six years.

individually designed. Part of this design is the

Paultons Park was presented with the ‘in-

Guests from across the UK, including representatives from cleaning and FM companies, attended the awards presentation

provision of washrooms that are spacious and

house cleaning team’ trophy and Danfo (UK) Ltd

event at the St Johns Hotel, Solihull. The 2018

meet the needs of all types of users and was

gained the ‘external contractor team’ trophy.

awards were run in association with associate

the UK’s first pub chain to introduce Changing Places toilets.

JD Wetherspoon entries gained platinum

The Deep, a public aquarium situated

sponsors Clos-o-Mat, Dolphin Solutions and

at Sammy’s Point, Hull, and a new single

Dyson Airblade wash+dry. Cleen, Danfo and P

entrant, was the ‘individual categories’ trophy

Wave also supported this year’s awards.

The next Loo of the Year Awards event will be

award grade for 90% of its entries, nine national

winner. Other major UK and Ireland trophy

awards and was also awarded ‘corporate

winners included Lakeside Village Outlet

held on Friday 6 December 2019.

provider’ and ‘space to change’ UK trophies.

Shopping Centre, Doncaster, McDonald’s, The

WWW.LOO.CO.UK

Office hygiene needs to change with the times: report OFFICES need to implement new proactive

environment becomes more important than

hygiene than the older workforce,” said Stuart

hygiene solutions in line with changing trends,

ever when recruiting new talent.”

Hands. “In fact, 50% of people aged 16-25

A global survey conducted by Essity earlier

said they often worried about hygiene, while

help employees take more personal control

this year revealed that 22% of employees said

that figure was only 21% among people aged

over workplace hygiene, claims the company in

they often refrain from using the toilets at work,

61 and over.” He added that implementing a

its latest white paper.

with the figure rising to 30% among younger

good hand hygiene programme in an office

people. The most common reasons for this

can reduce absenteeism while also improving

global Essity Hygiene & Health Report 2018- 2019

relate to unhygienic or messy washrooms. The

morale and enhancing the employee’s attitude

plus insights from the Tork Office Trend Report,

study also revealed that around 40% of people

toward the workplace.

reveals that 73% of UK offices are now open plan.

globally say they often worry about becoming ill

according to hygiene provider Essity. This will

The document, which uses data from the

“While open concept offices have several advantages in a collaborative environment,

due to poor hygiene.

“Employers seeking to attract and retain

Hand hygiene improves when opportunities for practising it increase, according to the Tork white paper. “For

they require a higher level of maintenance plus

millennials should be aware that young

example, the installation of Tork EasyCube

a hygiene strategy adapted for a flexible office,”

people are much more concerned about poor

facility management software throughout

said Essity’s Stuart Hands. “It is becoming

an office building will ensure that cleaning

increasingly evident that cleanliness and

needs are met and that all dispensers are

hygiene in the workplace are vital factors for

kept well stocked at all times,” said Hands.

productivity today.”

“Introducing the Tork Hygiene Stand can also

Open-plan offices lead to a greater degree

improve compliance since this will act as a

of socialising plus a higher level of sharing of

hand hygiene reminder while also making

both facilities and technology. “This means that

Tork Alcohol Foam Hand Sanitiser and Tork

office workers face more hygiene risks than ever

Facial Tissues immediately available to staff

before,” continued Hands. “At the same time,

and visitors.”

many people - particularly younger generations

The Tork White Paper is available to

- are becoming more health-conscious which

download at: www.tork.co.uk/whitepaper2018.

means that ensuring a clean and safe work

WWW.TORK.CO.UK

10 JANUARY 2019

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ADVERTISEMENT FEATURE

C&M

The Scrubber Dryer is Evolving MOTORSCRUBBER have pioneered in deep

have been developing ‘MotorScrubber FORCE’,

off the tool in seconds, meaning you can clean

cleaning small spaces for over 14 years, the ‘Small

a Worldwide patent pending, award winning,

the small spaces as you pass them with your

machine with BIG POWER’ has become the go to

super heavy-duty accessory tool to fit onto any

scrubber dryer and no more down time going

professional tool for deep cleaning all the hard to

medium or large scrubber dryer. By adding Force

back to the cleaning cupboard to grab a mop

reach areas the larger machines cannot reach.

to your scrubber dryer you can now machine

or smaller machine. Force delivers industrial

clean and dry 100% of the floor. Under benches

cleaning performance on a small scale, achieving

How was FORCE born?

in transport terminals, under production lines in

the same cleaning result as the larger scrubber.

Commercial buildings need a cleaning machine

factories as well as in and around secure fixtures in

Designed and built in Sheffield, England, every

with large tank capacities, large battery capacity

washrooms.

single component is specially selected as the

and industrial build quality able to withstand the

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most durable component available; where added

rigorous daily cleaning of large open areas. Many

to your large scrubber dryer using one special

strength is needed, we use cast or machined

Manufacturers have fulfilled these user demands,

hose. Within the hose we connect Force to the

aluminium to create an industrial grade tool to be

however, there remains one challenge, we have

large scrubber dryers batteries, clean water tank

used by professionals.

discovered that most scrubber dryers are only

and suction. This makes Force so easy to use,

cleaning up to 85% of large floor surfaces, leaving

you don’t have an additional battery to charge, or

than buying a smaller scrubber dryer to clean

many areas untouched on the first pass. This

tanks to fill and empty, all of this is done on your

those small areas and can be fitted in less than

means the cleaning operative must return to the

large machine as routine.

30 minutes by a trained technician, through our

cleaning cupboard to retrieve a second smaller machine, fill the tanks, charge its batteries, or even worse, fill a mop bucket and erect wet floor signs

Force offers more advantages; you can clip

Force is extremely well priced, costing less

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waiting for the areas to dry, before returning the

We would love to show you how

equipment back to the cupboard. Consequently,

MotorScrubber FORCE can save you time,

this wastes huge amounts of time and the end

money and vastly improve hygiene in your

result is often poor cleaning performance on

building, please arrange a Demo by visiting

the remaining 15% of areas, which are equally

motorscrubberclean.com,

important to your company’s image.

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highlighted are cleaned by a scrubber dryer, but how are the red areas cleaned? Since 2016, we

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JANUARY 2019 11

C&M

INDUSTRY NEWS

FWC announces 2019 award programme THE Federation of Window Cleaners has

employee per company. The competition

client testimonials, and

announced a two-category competition

will be judged by the FWC management

reasons for entering the

for 2019, comprising ‘company of the year’

executive team, and the winners will be

competition.

and ‘employee of the year’ awards. The

announced at the Cleaning Show in March.

programme is open to registered members

Subject to entry conditions, judging will be

Entry forms are currently available to download from the FWC website. Closing date

of the FWC and their employees who

based on industry achievements, time served

for entries is 4 February 2019.

must be nominated by the employer - one

in the window cleaning industry, customer/

WWW.F-W-C.CO.UK

A bright future for Greenfield school children ROBERT Scott has announced plans to build a

Daniel Scott added: “Having heard about

new school for local children on land next to its

the plight of the school and subsequently

head office and mill in Greenfield, Oldham.

learned what a fantastic institution it is, we wanted to help. It was clear that Bright Futures

Bright Futures School, founded in 2010, is a small independent school dedicated to

school’s needs were unique and as we have

helping children with autism. The school

a plot of land that would really lend itself to

brings a new approach to autism education by

meeting those needs I was happy to offer to help. Between us, we have been working on

seeking to work on the core difficulties at the heart of autism. These include difficulties with emotional regulation, social understanding,

L-R Lee Hollinworth, Zoe Thompson and Daniel Scott outside site for new school

creating a fantastic small, nurturing learning environment, allowing the school to continue its amazing work with the children.”

perspective-taking, and managing uncertainty

former farm building on vacant land opposite

and unpredictability. In April 2018, the school

its Greenfield mill. Plans for the build will be

was informed its rented premises were to

submitted for approval to Oldham Council with

by chartered architectural technologists,

be sold and had been living in a state of

the hope that the school would be completed

Whittaker Design, which offered help in locating

uncertainty about its future ever since.

and ready for use in 2019.

alternative premises, and Saddleworth South

In June 2018, Daniel Scott, operations

Zoe Thompson said: “Robert Scott has

The school has also been supported

councilor, Jamie Curley, who helped navigate some council-related issues.

director at Robert Scott, learned of the school’s

secured our future and given us a platform from

predicament. Due to the specific nature

which to implement some big plans that we

of its requirements for pupils, the school’s

have for our school. We are so grateful to Daniel

commitment to helping local communities

management team - including proprietor, Zoe

and the board of directors. The company will

served by its business and those of its

Thompson - had been struggling to find suitable

also benefit from the development of the site

distributors. Earlier this year, the company

premises in the local area within its limited

to create a new car park for its staff, but we just

launched its first nationwide ‘Cleaning up your

budget. Following consultation with its board

couldn’t believe that someone would go to the

Community’ initiative and plans to run the

of directors, Robert Scott has offered to build

lengths of building a whole new school for us -

competition again in Spring 2019.

a new school for Bright Futures on the site of a

it’s so generous.”

WWW.ROBERT-SCOTT.CO.UK

The move cements Robert Scott’s

FM market set for £2 billion boost in 2019: report A new report on the UK facilities management

MTW’s director, Mark Waddy, said: “It’s likely

Based on sales data from companies worth

outsourcing market from MTW Research

that ‘third level differentiation’ will really gain

£90 billion, MTW found that net worth of the

suggests that outsourcing will grow by £2 billion

traction in the FM market in 2019. The collapse

FM market will rise by 9% by 2022, reflecting

in 2019, with the FM market forecast to rise by

of Carillion and others have focused the FM

a slowdown from the 16% growth in previous

more than £10 billion by 2022.

market toward more sustainable FM economics,

years. Despite this slowdown, the report

Based on data from 80% of the FM market,

with a fundamental shift to outcome based

identifies an additional £2.6 billion of sales

the report suggests that whilst FM trends will

contracts and other critical success factors

for ‘bundled outsourcing’, highlighting that

continue to reflect sustained pricing pressure

transforming the UK outsourcing market.”

whilst growth will become more elusive in the

in a challenging market in 2019, growth

The report discusses 20 emerging and critical

FM market, healthy opportunities for revenue

opportunities for FM companies and their

success factors for the FM market, with trends

and profit growth will exist through more

suppliers remain significant. For example,

including contract selectivity, convergence and

sophisticated targeting and marketing.

pressure on clients’ productivity in 2019

the equitable accounting of risk divestment

is highlighted as a key opportunity for FM

identified as key areas to enhance margins in

providers to grow margins.

the FM market.

12 JANUARY 2019

The 10th edition report includes end use sector shares, identifying the best and worst Continued on next page.

WWW.CLEANINGMAG.COM

INDUSTRY NEWS

C&M

outsourcing is perceived from within and outside the industry in the next few years. performing FM markets. In

The report profiles the top

previous years the security and

100 FM outsourcing companies,

catering sectors offered growth

finding that average profitability

opportunities, though MTW

remained depressed in 2018,

also points to the forthcoming

though expectations are for a

Public Spending Review in 2019

steady strengthening in the longer

as potentially offering new sales

term with net worth rising 25%

stimulus as austerity comes to an

over the review period. Short

end. Security services are set to

term debt is forecast to rise in the

boost the FM market by £1.5 billion,

outsourcing market, with inevitable

with property maintenance and

consequences for suppliers to

office support services rising by £5

the FM companies as the market

billion combined. The end of the PFI

remains competitive, particularly in

era will also have a dramatic effect

the lower value end of the market.

on the market as this pipeline is

Overall, MTW’s report presents

replaced by other mechanisms. The

cautiously optimistic trends for the

impact of Brexit on the FM market

outsourcing market with growth

is provided, with MTW identifying

exceeding 50% for several end

key growth trends set to offset the

use sectors to 2022. However, the

inevitable Brexit effect. Disruptive

research also highlights the need

technology, communications,

for FM providers to identify the

outcome based success

growing number of pitfalls and

measurement, data collection, and

develop clear tactics to avoid these

content analysis amongst others are

and enhance margins. The report

assessed, with recent mergers and

is available to purchase from MTW

acquisitions also pointing to what

Research’s website.

could be a seismic shift in how FM

WWW.MARKETRESEARCHREPORTS.CO.UK

LEAD CRYSTAL

BATTERY SYSTEM

Westgrove Group supports #PurpleTuesday THE Westgrove Group pledged

Clean and long lasting energy

its support for #PurpleTuesday, the UK’s first accessible shopping day. Alongside shopping centres

CONTACT US FOR DETAILS:

all over the UK, Westgrove got behind the #PurpleTuesday message, promoting accessibility

SCOTLAND:

for all and taking part in the initiative on 13 November.

Nearly one in every five people

Laurie Barton Wright of The Westgrove Group

in the UK has a disability or

awareness information so they

impairment. Their collective

can deliver exceptional customer

spending power - the Purple

service. One of the schemes leading

Pound - is worth £249 billion to the

the way is St Johns Shopping

UK economy. Westgrove’s brand

Centre in Liverpool. The centre

and development director, Laurie

is the first shopping centre to be

Barton Wright, said: “We are proud

awarded Disability Confident Level

to support the #PurpleTuesday

3, meaning that it is a champion

initiative. We worked with a number

for disability awareness within the

of our schemes to support the

local and business community.”

initiative by providing disability

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+44 (0)1355 226 446

NORTH EAST: +44 (0)1914 173 779 SOUTH:

+44 (0)1376 550 825

B AT T E R Y T E C H N O L O G I E S

JANUARY 2019 13 04/05/2018 17:34

C&M

INDUSTRY NEWS

European Cleaning and Hygiene Award winners announced THE annual European Cleaning and Hygiene Awards took place recently at the Hotel Palace in Berlin. The awards, which recognise standards of excellence in the professional cleaning industry, are the only pan-European awards for the sector. With over 100 entries this year, 36 leading service providers, manufacturers and distributors made the shortlist across 10 categories.

The winners were: Best use of smart technological solutions: Principle Cleaning at Blue Fin. Commitment to training: Derrycourt.

Client/contractor partnerships: CSU and CIRCL. Distributors: excellence in added value initiatives: Kenter.

Compère for the evening, and member of

entries this year, which is testament to the

Sustainability: best practice: Essity.

the judging panel, Michelle Marshall, said:

hard work and dedication of the sector. Our

Workforce: commitment to diversity: Ilunion

“There is so much tremendous work being

2018 winners represent some of the most

Facility Services.

done in the professional cleaning sector

forward-thinking, innovative businesses, who

Initiative in raising the profile of the cleaning

across Europe. The European Cleaning

are really making a difference in our industry.

sector: British Institute of Cleaning Science.

and Hygiene Awards exist to highlight and

Congratulations to our 2018 winners.”

Technological innovation of the year: Essity.

celebrate the service providers, manufacturers

Leader of the year: Tony Berisha.

and distributors going above and beyond in

and Hygiene Awards will be London.

Rising star: Ben Swinbourne.

the industry. We had some extremely strong

WWW.ECHAWARDS.COM

The venue for the 2019 European Cleaning

Diversey unveils new sustainability strategy and 2025 goals Protect and care for people • Eliminate recordable workplace injuries of Diversey employees.

• Ensure an ethical supply chain by engaging all suppliers with Diversey’s ‘supplier code of conduct’.

DIVERSEY has published its Annual

of Diversey,” said Daniel Daggett, executive

Sustainability Report, which includes a new

director, sustainability and CSR, Diversey. “As

all employees on Diversey’s ‘code of conduct’.

‘Facilitators for Life’ strategy and goals aimed

‘Facilitators for Life’, we must identify ways to

• Improve the lives of people in the communities

at creating a healthier and safer world for

care for the environment as well as the people

Diversey serves through creating shared value

everyone. The new approach will help ensure

we employ, partner with and serve every day.

programmes like ‘Soap For Hope’.

Diversey addresses key environmental, social

We’ve committed to 12 new sustainability goals

and technological opportunities, including

for Diversey and look forward to executing this

Innovate sustainable solutions

reducing greenhouse gas emissions, engaging

strategy to drive progress in the coming years. The

• Quantify the sustainability value associated

in ethical business practices and decreasing its

goals not only engage all Diversey employees, but

packaging footprint by 2025.

will stimulate collaboration with our suppliers and

To create the new sustainability strategy, Diversey reviewed its current footprint, listened to customers, engaged experts

customers to improve environmental stewardship and social responsibility.”

The new ‘Facilitators for Life’ strategy consists

and studied frameworks such as the United

of these 2025 goals:

Nations Sustainable Development Goals

Improve the environment

(SDGs). The SDGs highlight 17 areas where

• Reduce energy intensity in operations by 10%.

organisations like Diversey will collaborate to

• Reduce greenhouse gas emissions intensity in

solve global challenges.

operations by 10%.

• Ensure ethical business practices by training

with Diversey products and solutions.

• Integrate a sustainability scorecard into the innovation process for all new technologies.

• Reduce Diversey’s packaging footprint and increase the recyclability of plastic packaging.

• Improve the safety and environmental profile of products through absolute compliance with Diversey’s ‘responsible chemistry policy’.

To view Diversey’s Annual Sustainability Report, visit: WWW.DIVERSEY.COM/SITES/

“Although it’s been given many names since

• Reduce waste to landfill in operations by 10%.

DEFAULT/FILES/ANNUAL_SUSTAINABILITY_

1923, sustainability has always been at the core

• Reduce water use intensity in operations by 10%.

REPORT_2018.PDF.

14 JANUARY 2019

WWW.CLEANINGMAG.COM

PEOPLE

C&M

Diversey appoints new CEO DIVERSEY has announced the appointment

Container Corporation and held a variety of

legacy of innovation, and an enduring focus on

of Mark S. Burgess as its new chief executive

operational and financial leadership roles in

customer service. Diversey is well-positioned for

officer, effective 17 December 2018.

several other businesses.

the future as we continue to invest in innovation to drive growth while delivering increased value

“Mark emerged as the best person to

Burgess was previously CEO of Signode

for our customers.”

Industrial Group, a $2.4 billion global

lead Diversey into the future because of

company with 88 manufacturing facilities

his experience successfully transforming

across six continents, which was acquired

complicated multinational businesses by

Diversey at the end of the year. Carlos Sagasta,

by Crown Holdings, Inc. in April 2018. Prior

building strong organisations, seizing attractive

chief financial officer, and Gaetano Redaelli,

to that role he served as CEO of Graham

growth opportunities, and effectively integrating

global president, professional division, who

Packaging Company where he led the firm’s

acquisitions,” said Ken Hanau, chairman of the

have been serving on an interim basis as joint

IPO in 2010 and subsequent sale to Reynolds

board of directors.

deputy CEOs, will return to their positions and

Group Holdings in 2011. Earlier in his career he served as CEO and CFO of Anchor Glass

Burgess succeeds Ilham Kadri, who is leaving

Mark Burgess said: “I’m honored to join

will report to Burgess.

Diversey, a company with a rich heritage, a

WWW.DIVERSEY.COM

Yvonne Taylor appointed to BICSc Council OCS UK has announced that Yvonne Taylor, head

training. Through the promotion of best practice,

stations and food manufacturing facilities. She has

of cleaning for the OCS Group UK, Ireland and

BICSc works to protect cleaning operatives,

a deep understanding of the cleaning industry and

Middle East, has been appointed to the council of

promote sustainability and provide clean and

is a passionate advocate of industry best practice

the British Institute of Cleaning Science (BICSc).

safe environments.

ensuring consistency of the profession. She said: “I am proud to be joining the BICSc Council to help

Having started her career as a cleaning

Taking a seat as a corporate member, Taylor will

operative/pot washer, over 23 years Yvonne Taylor

promote best practice across the industry. I firmly

has worked across the facilities management

believe in the profession and all it has to offer as a

and build awareness of the cleaning industry

industry in a range of environments, from

long-term career choice.”

through professional standards and accredited

healthcare and education to nuclear power

WWW.OCS.COM

join 11 other volunteers on the council.

BICSc operates to raise standards of education

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Contact your local distributor for demonstrations and special offers.

Tel: 020 8974 1515 www.prochem.co.uk 29/05/2018 15:55

JANUARY 2019 15

C&M

BICSc

New year, same resources I am going to avoid writing about Brexit as the outcome will

system, eg: equipment and materials. Resources such as

be far from clear even now.

water, power and the usage

amount of water on this planet will remain the same. Irrespective of how complex a cleaning chemical is, usually it requires dilution with

I shall, however, be sad

and disposal of the above can,

water to release its active ingredients. So,

when I can no longer use

however, often be overlooked.

when we talk about green cleaning, we do not

my favourite acronym - FUD

The cost of such resources

always measure all the variables. For example,

(fear, uncertainty and doubt) -

has risen dramatically over

DEFRA did a study to measure the carbon

regarding Brexit.

the last 20 years. To clean a

footprint of a croissant which is all well and

building without electricity

good but a lot of French people I know dunk

When management think of resources in general terms, they tend to

is somewhat challenging. Some of you

their croissant in their coffee in the morning

think of people and finance, both of which are

may remember the three day week in 1974,

and DEFRA didn’t measure the carbon

key to the cleaning industry. As many readers

where there were selective power cuts. This

footprint of coffee beans which would have

are aware, the cost of labour on a cleaning

obviously negates the use of any electrical

been far higher.

contract can be as high as 80-90% of the total

equipment and it also makes it difficult to see

billed to a client. The difficulties of recruiting

what you are supposed to be cleaning. Energy

and although I would agree with this there

and retaining staff are exacerbated by the fact

consumption therefore is a resource we

has been research carried out on the extra

that many traditional cleaning hours are of

should all monitor. Our clients often do, which

use of water and detergents for people who

a part time nature. Part time working in the

results in the air conditioning in buildings

shower when they get to work and the extra

majority of cleaning contracts can impact

being turned off just before the cleaning

laundering of towels and clothing.

upon the amount of training given to cleaning

operatives start their shift.

operatives and has certainly had an adverse

Water, at the end of the day, is the primary

Lots of people think cycling to work is green

We should respect all the resources we use and be cognisant of some of the unintended

effect on the industry attaining a suitable

cleaning element/resource and the water

consequences.

apprenticeship.

that is available now is the same as 20 years

For more information about our services visit:

ago. It does not increase or decrease so as

BICS.ORG.UK.

long as there is a balanced eco-structure, the

#Creating a Career in Cleaning

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16 JANUARY 2019

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CONTRACTS

C&M

Three-year cleaning and compliance contract secured CHURCHILL has been awarded a three-year

working with Camm & Hooper and are excited

contract by Camm & Hooper worth more than

to deliver a bespoke package to these iconic

£500,000. The new contract sees Churchill

buildings. We know how highly regarded these

providing FM services including daily cleaning,

spaces are by everyone who works in, and uses

after event cleaning, high level cleaning, periodic

them, and we’re excited to be able to build on the

cleaning, as well as Churchill’s compliance

exceptional care they already experience.”

management software, Cati, which will be used to

Debra Ward, managing director, Camm &

ensure building compliance across all sites.

Churchill will work across Camm & Hooper

Hooper, said: “We are delighted to be working quirky seating areas, Churchill will deliver a highly

with Churchill as we continue to grow the

sites to maintain the high standard look and

tailored service to ensure that Camm & Hooper

Camm & Hooper portfolio. Their partnership

feel of the business’s unique venues. Through

enjoys a service that treats their spaces with

approach, agility, attention to detail and

a bespoke service that includes brass cleaning,

unrivalled care and attention.

industry-leading technology makes them the

high level cleans for bespoke interior decoration/ items and material deep cleans for booths and

Antony Law, managing director of Churchill’s London business, said: “We are thrilled to be

perfect partner.”

WWW.CHURCHILLSERVICES.COM

REM portfolio retained in 5-year deal PRINCIPLE Cleaning Services has retained its

with us for over five years, Principle has been able

Peter Smith, CEO, Principle Cleaning Services,

contract with Real Estate Management (UK) (REM)

to demonstrate through competitive tender that it

said: “Retaining this contract for another five years

for three of its properties - The Shard, Park House

can still provide the best service proposition whilst

is a huge achievement for everyone at Principle

Oxford Street, and 48 Pall Mall. The new five-year

remaining price competitive. We look forward to

and is testament to the hard work of all involved in

deal will see Principle, which began working with

working with them to introduce the new initiatives

keeping these iconic buildings in pristine condition

REM in 2012, involved in some of the most complex

that they have proposed.”

on a day-to-day basis. We took part in a rigorous

vertical cleaning required in London today.

tender process, part of which was effectively

The company will provide cleaning, window

demonstrating our ability to continue to bring

cleaning, pest control, waste management,

new innovation to the contract with the objective

washroom services, and consumables at the

of both enhancing service and maximising value

three properties. Principle will also utilise its

for money across different disciplines. We are

cloud-based systems and technology in its daily

delighted to have been successful and are looking

on-site operations.

forward to continuing our partnership with REM at

Simon Green, head of facilities management

all three properties.”

WWW.PRINCIPLECLEANING.COM

at REM, said: “It is encouraging that after working

Yorkshire Water upgrades cleaning contract YORKSHIRE Water Services provides clean

My Briggs representative visits all of the sites

water and sanitation to over five million people

and carries out the assessments to ensure that

every day in the East Midlands, and has a

they are provided with exactly what they need.

number of sites throughout Yorkshire. Yorkshire

This saves me a job and means that we receive

Water Services became a Briggs customer over

specialist advice. The handover process is

two years ago and since the relationship began

always much more successful too as a proper

Briggs has supplied the company with a number

familiarisation is done with staff so they know

of machines across eight sites.

how to use the equipment as soon as it arrives,

The original fleet was either fully owned

whereas previously a lack of confidence in using

by Yorkshire Water or on short term hire

it has meant it has been under-utilised.”

agreements. Since switching the short term

Previously, there wasn’t a maintenance

hire agreements to a combination of outright

schedule so an engineer was only called out

purchase and long term rental agreements,

when machines needed to be fixed, which meant

the cost savings have meant that some of the

extended downtime and costly call out fees.

machines have already paid for themselves.

The new machines meant Yorkshire Water could

Now all health and safety and maintenance Andy Williams, master tools and equipment

are carefully managed so machine up time has

rationalise the fleet and get rid of some of the

project leader at YWS Foxbridge, said: “Dealing

significantly increased.

units they used previously.

with Briggs makes my job so much simpler.

WWW.BRIGGSEQUIPMENT.CO.UK

WWW.CLEANINGMAG.COM

JANUARY 2019 17

C&M

SPONSORED FEATURE

Ten top tips to make waste management easy in 2019 As the festivities fade away and the new year stretches ahead, January is the perfect time to review your existing waste management activities and think about setting new goals and targets for 2019. The secret, says Grundon Waste Management’s Steve Hill, is to get back to basics at the beginning

From having an early spring-clean to going on a diet, January is usually full of new year’s resolutions. And while some will succeed, others may fall by the wayside due to a lack of clear focus, not enough resources (or energy) available, or an inability to see results.

18 JANUARY 2019

With these hurdles in mind, Grundon believes in making it as easy as possible for customers to achieve their new goals, namely because we tackle the hard work for you. So take a look at our top ten tips and make 2019 your best waste management year yet.

1. Ask a reputable waste management company to carry out a waste audit for you. This will help identify your different waste streams.

2. Once you know what you are throwing away, consider who is responsible for managing the process and if you have the correct procedures in place - for example, hazardous waste requires specialist disposal to ensure compliance with waste regulations. A good waste management provider will be able to advise you and remember it is their responsibility to be up-to-date with all the necessary legislation - we see it as taking the headache away from our customers.

3. Review your waste bills - look at the volumes of different types of waste, where they are treated and how much it costs. By using this information, you can consider possible alternatives and set realistic targets for the year ahead.

WWW.CLEANINGMAG.COM

SPONSORED FEATURE

4. Ask your provider to identify the best solution for each type of waste.

Working with someone who offers a full range of services will be an advantage as you have one point of contact throughout the process and they can guide you through the best options.

5. Speak to your waste management supplier about your goals as this will help them understand what you want to achieve. Think carefully if you want to prioritise zero waste to landfill - in which case using Energy from Waste (EfW) facilities will be an option - or if you want to boost recycling rates and reduce your carbon footprint. Every organisation is different and we don’t believe there should be a ‘one size fits all’ approach - we always take time to get to know our customers and deliver what they want.

6. Embracing innovation is also important. In 2018, we introduced a new Paper Cup Recycling Service and it has been welcomed by many of our customers who like to see new ideas that help them take another step towards meeting their environmental goals.

7. Discussing the different solutions will enable you to develop a meaningful and achievable waste management strategy. We always suggest picking some short term goals and some longer term ones this provides encouragement when results can be seen quite quickly, but also recognises that some things take time.

8. Waste management initiatives work best when they are supported throughout a business. Senior management teams are more likely to get on board when they can see tangible targets and budgets have been set and they know there will be measurable results. Similarly, employee engagement is also essential. We help many of our customers by organising events such as Waste Awareness Days and we can advise on setting up ‘Green Teams’ of waste management champions who WWW.CLEANINGMAG.COM

spread the recycling word among their colleagues. We also work handin-hand with other partners, such as cleaning companies, because we know this will boost performance.

9. Segregation is very important, so find a supplier who can provide a wide range of bins and containers of all shapes and sizes (both for indoors and outdoors). We always produce posters and diagrams to show what can and can’t be thrown away and these are always much appreciated.

Remember, it’s about making it easy for everyone.

10. Having the information to track your trends and see how your waste management systems are changing for the better is very important. Look for a provider who will give you regular statistics to demonstrate savings and show

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you where improvements (such as increased recycling) are being achieved. These successes can give you big ticks in the boardroom and can even help you win awards - like many of our customers.

If you’ve enjoyed reading these top tips and would like to find out more about how we can help you in 2019, then you can get in touch using the details below, or why not come and find us at The Cleaning Show on 19-21 March at ExCeL, London. We’d love to talk to you and find out how we can help.

For more information about how to develop a waste management strategy or to request a free waste audit for 2019, please contact: info@grundon.com or call 01753 686 777.

WWW.GRUNDON.COM

JANUARY 2019 19

C&M

BCC COLUMN

Public loos - some relief at last?

Raymond Martin, managing director of the British Toilet Association, reports.

WITH the recent focus on the loss of so many

In addition, over 10 million people in the UK over the age of 55 suffer with chronic bowel

stand-alone public facilities across the

security. We’re also not adverse to exploring if charging a modest fee is one way to ensure we get the facilities we need.

country - estimated at around 50% in

conditions that require them to visit

the last 10 years - and the extremely

a toilet, often at very short notice.

adverse effect this is having on our

This country also has over 12 million

representatives, local authorities and various

people on the Disability Register, all

other stakeholders in Wales, helping to

residents and visitors, the BTA was

of whom require reasonable access

delighted to hear the Chancellor’s

to accessible toilet facilities which will

Budget Statement include news of

allow them freedom to function as part of

future rates relief for public toilets. This

their community.

follows over a decade of the BTA lobbying MPs

We are also working closely with government

implement a key element of the Welsh Public Health Act. This piece of ground-breaking legislation places a duty on every Welsh council to devise and formulate a specific toilet strategy

So, whilst we are encouraging many shop

for their catchment area. As part of this project

that all of that hard work appears to have

owners and good citizens to offer some respite

I am directly working with a number of Welsh

helped move the issue up the political (as well

for the general public through the BTA’s ‘Use

councils to help them navigate through the

as the social) agenda.

our Loos’ campaign, we remain committed -

myriad issues which this Act has triggered.

and ministers about this issue, so I’m delighted

As ever, of course, the devil will be in the detail,

And finally, the BTA is extremely proud

alongside our corporate partners, Healthmatic

but we are actively engaged with government to

and Danfo UK - to the ideal of having stand-

to be working with the Changing Places

further help shape the proposals.

alone public toilets providing extended hours

Consortium, a network of organisations

and multi-use facilities for all shoppers and

working to increase the provision of specialised

issue is the simple fact that people need and

passers-by to freely use.We are also committed

toilet units throughout the UK for users with

deserve access to clean and safe toilets when

to the idea that everyone using our transport

profound or multiple learning difficulties.

not in their own homes. With diminishing

network, such as lorry drivers, bus drivers,

As part of this work, and in partnership with

footfall in many of our towns and villages as

sales representatives, caravaners, commuters,

Muscular Dystrophy and Pamis, we maintain an

people change their shopping habits and

tourists - and ordinary drivers just like you and

interactive mapping system to help users find

move away from the local traders and gravitate

me - should be able to access a decent clean

over 1200 individual Changing Places.

towards the larger complexes, the provision

public toilet every day (and quickly and easily)

of publicly accessible toilets in our main

as a basic human right.

The reason we are so passionate about this

You can find out more about our work at: WWW.BTALOOS.CO.UK The BTA is a member of the British Cleaning

The BTA is an active member of the British

thoroughfares is essential.

Standards Institute (BSI) and is helping to set

Council. The views of Council members are

equality issues - enabling persons of varying

the correct standards for all types of toilet

their own.

abilities to engage in local community activities -

provision, offering advice and guidance on

WWW.BRITISHCLEANINGCOUNCIL.ORG

and they are essential facilities for older people.

issues like user ratios, size, dimensions, and

TWITTER: @BRITISHCLEANING

Public loos support social inclusion and

The Professional Independent Registered Trade Association for

Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online store at: https://www.windowcleaning.org.uk/ Federation of Window Cleaners Tel: 0161 432 8754 / 0161 432 9280 Email: info@f-w-c.co.uk – Web: www.f-w-c.co.uk fwc_third horiz.indd 1

20 JANUARY 2019

08/10/2018 09:45

WWW.CLEANINGMAG.COM

MAKING A MARGIN - A CONTRACTOR’S BLOG

LWF: why’s it slowing down?

Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports.

IN June last year my co-director,

worryingly, that uncertainty also

Nick, wrote in this column about

directly affects the thousands of

how we were working hard trying to

EU citizens currently working in

persuade clients to fund payment

the UK cleaning industry. Based on

of the Living Wage Foundation

what we know so far, from March

(LWF) pay rate to our site staff - or at

2019 those citizens wishing to stay

least convince them to move toward it over a period.

‘Settled Status’ if they have lived in the UK for five

we were certainly

years, or ‘Pre-Settled

making some

Status’ if less than five

progress, but

years. For many this

now it seems the

will prompt questions

employers signing up

about where they want to spend their future - in a

to pay the LWF to their own

post Brexit Britain, or back in their

people has decreased noticeably,

home countries which are gradually

which of course has a knock-on

becoming economically stronger,

effect on their keenness to sign it

and where the money they earn in

off for outsourced staff. According

in the UK is in any case now worth

to the figures, in the last two years

less than it used to be back home

around 1400 new employers have

because of the depressed value

signed up to the LWF, compared to

of the pound sterling. In fact, this

more like 2200 in the previous two

uncertainty has already reduced

years, bringing the total since the

inward migration from the EU,

accreditation was initiated in 2011

as we know, and it is reputedly

to just 4759. Statistics are harder to

becoming difficult to recruit

find about how many employees

cleaning roles, even at the LWF rate,

have seen a one-off hike in their

in areas of stiff job competition

pay as a result of their employer

for cleaning jobs such as around

becoming an accredited provider,

Heathrow.

but the latest figures suggest that

NEUTRAL OVEN CLEANER

will need to start applying for

Well the fact is

momentum of new

C&M

So we, like many other

there are still 5.5 million employees

contractors, will be doing our

in the UK who earn less than the

best to help staff complete their

LWF rate (currently £9.00 outside

applications - which is thankfully

London and £10.55 in London), so

not too onerous a process - but also

there is clearly still a long way to

persuade them about the merits of

go. The problem is that so many of

remaining in the UK. It would just

those people work in our industry.

make one heck of a difference if we

Whilst it’s a bit depressing, in

were able to offer them a role that

many ways it is not surprising.

paid the LWF rate rather the NLW

For two years the country has

and it is a shame that what was

lived under the uncertainty of

becoming an increasingly useful

Brexit and it’s well known that this

weapon in our recruitment armoury

has depressed the appetite for

is suddenly going AWOL at precisely

investment in either equipment or

the wrong moment.

labour as company bosses ponder

WWW.SOCLEAN.CO.UK

the effects of withdrawal. More

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JANUARY 2019 21

WWW.CLEANINGMAG.COM bio productions_half page vertical.indd 1

12/12/2018 10:20

C&M

SPECIAL REPORT

Don’t slip up when it comes to your winter gritting Are you meeting your duty of care when the bad weather hits? Neil Nixon speaks with winter maintenance firm GRITIT to understand what businesses need to do to plan effectively.

FORECASTERS are already predicting that

found that almost a quarter of its members said

reasonably possible to meet its duty of care. Any

temperatures this winter could drop below the

that their organisation doesn’t actually have a

plan has to ensure compliance with all health

seasonal averages. This, compounded by the

winter maintenance plan in place - and of those

and safety legislation and that effective steps

extreme and somewhat unpredictable past winter,

that do, 26% fail to review it annually. But how

have been taken to make sites safe for staff and

serves as a chilling reminder to all businesses of

prepared do businesses need to be when the

customers during harsh winter weather.

their responsibility to protect people from the risks

bad weather hits?

Clearly, this is more than an administrative matter. Failing to get things right can have a

of slips and falls in icy conditions.

Meeting your duty of care and avoiding

major effect on any individuals that come to

(HSE), around five million days are lost each

liabilities

harm and also to an organisation’s reputation

year through workplace injuries, costing the UK

The Health and Safety at Work Act 1974 states

and its finances. There is also the risk of legal

economy billions of pounds. Slips, trips and falls

that an employer has a duty of care to ensure,

action. Over the past few years there has been

account for over a third of employee injuries

so far as is reasonably practicable, the health,

an increase in litigation with ‘slipping on ice’

- making up more than half of all reported

safety and welfare at work of all employees,

accidents having the potential for the most high

major/specified injuries and almost 29% over-

including the provision of a safe working

value claims and compensation. According to the

seven-day injuries - and more than 50% of such

environment. This duty of care also extends

Hospital Episode Statistics for England, over 7200

accidents take place during the coldest months

beyond staff to anyone visiting, or passing by

people were treated in hospital after slipping on

of the year.

the facility, including suppliers on company

snow or ice during the harsh winter weather of

business and members of the public.

2017/18. The less severe winter of 2014/15 still

According to the Health and Safety Executive

Worryingly, many businesses may be ill prepared to face these risks. Research by the British Institute for Facilities Management

22 JANUARY 2019

As a result every organisation must be able to demonstrate that it has done everything

recorded 2919 falls that required a hospital visit.

Continued on Page 24.

WWW.CLEANINGMAG.COM

DON’T MISS THE UK’S LARGEST TRADE EVENT FOR CLEANING & HYGIENE

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C&M

SPECIAL REPORT

A winter maintenance plan A proactive and fully managed approach to

kept for a minimum of three years.

• Ensuring the plan is based on detailed

response. The lessons learned this winter will be invaluable for developing an adequate plan

winter maintenance can help businesses

surveys to identify hazard areas and that

for the future. This is equally true for businesses

prevent accidents and mitigate potential

action is undertaken according to real time

that have prepared but perhaps not been

liability claims. Ultimately, this comes down

accurate weather data and agreed action

following best practice to regularly review their

triggers for service.

planning - once the pressure is off, take time to

to having a robust winter maintenance plan that is embedded into an organisation’s health

• Adequate resourcing with either

review and seek opportunities to improve.

and safety policy. By doing so, businesses can

professional contractors or a dedicated

meet their duty of care, achieve compliance,

trained in-house team, sufficient and well-

Can you really afford not to?

maintained PPE.

One of the most fundamental reasons that

manage risk, and meet insurers’ expectations.

Furthermore, when the bad weather does arrive,

• Clearly defined KPIs to measure

the UK seems to be lagging behind other

acting on the basis of a clear plan can be key

performance against and a process to

countries in managing extreme weather is

to ensuring business continuity. Your adverse

review the plan and any KPIs on a regular

that preparedness costs money. However, the

weather policy should clearly communicate

basis (at least bi-annually).

short-term costs of effective planning pales into insignificance compared to the financial and

how your organisation will manage/take action in extreme weather situations. Key aspects of

Don’t leave it late…but if you have, take

reputational risks to an organisation of being

any effective plan should include:

stock now

found negligent and failing to meet its duty of

A carefully considered winter maintenance

care.

• Use of a recognised health and

GRITIT provides winter gritting, snow

safety management system such as

plan will be an essential part of your health

OHSAS1800115 to ensure the plan is fit for

and safety toolkit, ensuring the safety and

clearance and grounds maintenance to a wide

purpose.

productivity of everyone on site. Ultimately, the

range of public and private companies across

process of developing such a plan should start

the UK. Extensive experience in education,

responsibilities - both on the ground and

months ahead of winter. If your organisation is

health and blue lights services means it delivers

with a senior ‘champion’ to ensure high

one of the quarter of UK businesses without a

services that meet the strict obligations

level management buy-in.

plan (and presumably having to respond in an

and performance requirements associated

• Clearly defined and communicated

ad hoc manner to weather conditions), then

with security, health and safety and critical

actions, incidents and investigations

now is the time to take stock of the scope of

operations.

undertaken with records maintained and

the challenge and evaluate your organisation’s

WWW.GRITIT.COM

• A process for documenting the proactive

24 JANUARY 2019

WWW.CLEANINGMAG.COM

INTRODUCING THE NEW

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With outstanding manoeuvrability and portability, the imop Lite can go in even smaller spaces than its bigger brother, the original imop. From the renewed control panel to the new floating ball water lock, everything is designed to make it even more user friendly.

So let’s welcome your new co-worker to the team and start the REAL cleaning

0114 269 8686 | sales@killis.co.uk | www.killis.co.uk

C&M

CARPET & UPHOLSTERY CLEANING

Back-pack vacuum cleaners enhance service offering MAKITA back-pack vacuum cleaners are now

compared battery life and charge time, weight,

science, coupled with the proven Lithium-Ion

part of the inventory of Enhance Office Cleaning

noise and vibration levels, suction power, ease

battery platform, is integral in the new twin

Ltd. Primarily serving the central London area,

of use and, crucially, cost. The Makita DVC260Z

18v back-pack vacuum cleaner. It is supplied in

Enhance contracts include financial and legal

performed excellently in all of these areas at

body only form for operators to efficiently use

firms and charities such as Save the Children

a price point that was extremely attractive

the batteries from their existing Makita tools.

International, providing a closely managed,

so we have introduced this vacuum into our

Distributors can supply 3.0Ah, 4.0Ah or 5.0Ah

high quality and affordable service.

equipment range and it is currently being rolled

Makita batteries with respectively 22, 36 and

out across our sites.”

45 minute rapid recharging time, as well as

Over the past six months, Enhance has been

single-port chargers, or twin-port chargers, to

evaluating which cordless back-pack vacuum

Makita entered the commercial cleaning

cleaners would be the best to roll out across

sector in 2016 with two new vacuum cleaners

facilitate two batteries being charged in parallel

the company’s many sites. “We have looked

which join a range of mains and cordless dust

for improved productivity.

at vacuums manufactured here in the UK, in

extraction units, cordless vacs and air blowers

Australia and various other countries,” said

for a wide range of industries from construction

cleaner uses two 18v Li-Ion batteries directly

Spencer Hawkes, general manager, Enhance

to grounds care and property maintenance. The

housed on the machine to power the 36v

Office Cleaning Ltd. “The procurement process

company’s knowledge of air flow and vacuum

DC brushless motor. This produces 45 watts

The Makita DVC260Z back-pack vacuum

of suction power with a maximum airflow of 1.5m³/min and maximum sealed suction of 7.1kPa. The HEPA filter can be easily removed for cleaning. The high/low power selection is positioned on the machine’s control unit and two 5.0Ah batteries give 60 minutes run time in high mode, and 90 minutes in low mode. Dust bag capacity is 2.0 litres. Weighing 4.3kg, and supplied with a full brace harness with waist and shoulder belts for ease and comfort, this quietrunning back-pack vacuum has a lightweight 28mm suction hose, telescopic straight pipe with 500-850mm length adjustment, and flexible rubber nozzle designed for cleaning uneven surfaces.

“Our staff have responded extremely well to the introduction of this new Makita product and are reporting back positively on its comfort, fast charging time, great suction power and low noise levels,” continued Hawkes. “Happy staff results in happy clients so we are delighted with our purchasing decision and look forward to working with Makita for many years to come.”

Kevin Brannigan, marketing manager, Makita UK, said: “Enhance Office Cleaning has carried out a very thorough evaluation of this popular back-pack vac and we are delighted that this model met their demanding criteria. The Makita R&D team, based in Japan, take full note of these assessments and customer feedback which helps enormously in the future planning and development of new models for the cleaning sector.”

WWW.MAKITAUK.COM 26 JANUARY 2019

WWW.CLEANINGMAG.COM

CARPET & UPHOLSTERY CLEANING

C&M

2-in-1 carpet cleaning machines TWO Taski machines from Diversey simplify

The encapsulation function supports fast and

For medium to large carpets and intensive

carpet cleaning by enabling interim

efficient intermediate carpet care. Operators

operations, the procarpet 45 has a 45 litre tank

encapsulation and deep extraction capabilities

simply add Taski Tapi shampoo to the built-in

and 45cm working width to cover bigger areas

in a single design. The Taski procarpet 30 and

solution tank. The machine is then run back

more quickly. Noise levels below 70dB(A) mean

procarpet 45 remove the need to purchase

and forth over the carpet in its encapsulation

the machines are quiet enough to operate close

separate machines for these two critical carpet

mode to apply the correct amount of solution

to the public without causing undue disruption

care tasks, saving capital, supply chain and

and agitate the pile so that the product can

to support emergency, opportunity and daytime

storage costs. The advanced design of the

reach the soiling more easily. Soiling is broken

cleaning tasks. The technology and cleaning

machines ensures they are simple to use,

down and captured by the product which dries

products are approved to ‘platinum’ level by the

promote productivity and offer lower total cost

quickly to form a powder which is picked up

independent Carpet and Rug Institute (CRI) and

of ownership while delivering performance

using a conventional vacuum cleaner. The

Wool Safe to provide operators with additional

and results.

carpet is out of commission for a minimal time

assurance.

Regular vacuuming together with interim

and can be returned to use as soon as it has

Accessories supplied include a carpet wand

encapsulation cleaning and periodic deep

dried and vacuuming is complete, typically

and hose to access hard-to-reach areas, hand

extraction cleaning are the three core tasks

within half an hour.

tool for upholstery cleaning, adjustable handle

that promote effective and sustainable carpet

When deeper cleaning is required, the

for operator convenience and comfort, and

care to maintain cleanliness, hygiene and

procarpet is simply switched into its extraction

a parking lever which raises the brush off the

appearance. Interim cleaning helps keep

mode. A suitable product from the Tapi range is

floor to reduce the risk of damage and make

carpets looking better for longer and extends

added to the tank and applied to the carpet as

transport and storage simpler and safer.

the interval between deep cleaning which

the machine passes over. Agitation promotes

generally requires more drying time.

soil breakdown and ensures penetration of

the two machines have simple, ergonomic

the product into the pile to reach and remove

controls to promote ease of use with

application and vacuum pick-up technology,

even the deepest soiling. The machine’s suction

minimal training requirement. All routine

the design team at Taski has devised a concept

pick-up mechanism extracts the soiled solution

service points are readily accessible and

that combines encapsulation and extraction

and the carpet is left to dry before it can be used

clearly marked in bright yellow for easy

capabilities. Operators can now select a single

again the following day.

identification to promote the regular care and

Using its experience and expertise in chemical

procarpet machine yet retain the flexibility to

The Taski procarpet 30 incorporates a 30 litre

Like all other machines in the Taski range,

maintenance that leads to reliable and life-

choose the application that best suits their needs

tank and a 38cm mechanism which makes it

long performance.

based on turnaround time and soil levels.

suitable for small to medium carpeted areas.

WWW.DIVERSEY.COM

WWW.CLEANINGMAG.COM

JANUARY 2019 27

C&M

CARPET & UPHOLSTERY CLEANING

Take your seats please An upholstery service that offers added value, quick turnaround times plus savings on fixtures and fittings cannot be ignored. Mike Egerton, managing director of Host von Schrader UK Ltd, explains.

THE residential and commercial market for

foam counter rotate thus ensuring no distortion

upholstery cleaning is expanding rapidly and

to the fabric weave.

In offices or public amenities such as cinemas

professional cleaners now offering this service are experiencing significant increases in

and theatres, single or multiple seating can be

demand from customers. The added value of a

cleaned in situ and at remarkable speed and

quick and thorough upholstery cleaning service

here fast drying is often the key. Importantly, the

that leaves furniture and fittings ready for use

Esprit has a detergent tank that ensures a five to six hour operating cycle and this limits trips

within 30 minutes of the cleaning process are within the machine and applied to the fabric.

to refill the tank to one cleaning shift. Custom

Offices have an abundance of chairs - either

Counter rotating brushes provide agitation so

designed detergents and cleaners cope with a

fabric or vinyl covered - that will need cleaning.

that the detergent works effectively, loosening

wide variety of fabrics and even leather can be

Also, fabric covered office screens or dividers

embedded soil and spills. Finally, the powerful

cleaned with confidence.

in open plan offices are often overlooked and

vacuum removes the dirty detergent together

dumped when a good clean would extend their

with the embedded soil and other residues.

proving popular.

Because the cleaning detergent is applied

life. These dividers are often thought hard to

Apart from on home and office furniture, low moisture foam system are used in other areas such as the automotive resale and aviation and

clean as over wetting can destroy their filling or

as very low moisture foam drying times are fast

rail industries with their demanding performance

the adhesive within the screen or divider.

and there is no requirement for other drying aids

specifications. These specifications include fast

such as heaters or blowers. There is no danger

drying times and the effective cleaning of difficult

‘built in’ vacuum that removes the dry surface

of over wetting with the consequent damage to

areas such are automotive headlining.

dirt and soil. A low foam detergent is generated

fabrics and fillings. The brushes that agitate the

WWW.HOSTVONSCHRADER.CO.UK

Systems like the von Schrader Esprit have a

A microfibre cloth with added scrubbing power.

A new, heavyweight microfibre cloth, which provides all the benefits of microfibre but with an added scrubbing scourer corner.

The ultra-fine microfibres capture dirt from most surfaces while the scrubbing corner is great for stubborn marks.

Serious cleaning know-how with Microscrub.

T: 01457 819400 E: info@robert-scott.co.uk robert-scott.co.uk

28 JANUARY 2019

WWW.CLEANINGMAG.COM

FLOORING & FLOORCARE

C&M

The choice is simple...five factors to consider when selecting a scrubber dryer SELECTING the right scrubber dryer can be a confusing choice with a long list of options, but it doesn’t need to be. To make sure you’re getting the best machine for the job, consider these five factors the next time you’re looking for a compact battery-powered scrubber dryer: • The battery is, of course, a big factor.

Interchangeable battery packs offer non-stop cleaning. A quick ‘pit stop’ to clip on a fresh battery is all it takes, resulting in reduced downtime and increased productivity.

• Often operated by multiple users, a scrubber

• Fuss-free filling is essential for ease of use.

One last thing…be sure to consider the

dryer needs to be simple to use, no matter

Emptying shouldn’t be overlooked either

training available to users. All machines in the

who’s using it. Simple, intuitive controls allow

- a simple dump hose is the best option,

Numatic FloorCare range are supported by the

all users to get to grips with operation quickly

allowing dirty water to be emptied into a

Nu-Assist App, allowing operators to access a

and easily. It’s also important to think about

drain, gully or bucket, avoiding pouring

wide-range of help and support around usage,

contaminated water into potable sinks.

troubleshooting and maintenance, in multiple

the training materials available.

• With narrow aisles, fixtures and fittings all

• Don’t forget the back up! When ordering new

languages, straight from their mobile. You can

needing to be negotiated, manoeuvrability

consumables, asking a technical question

download the free Nu-Assist App from the App

is key when it comes to ensuring safe and

or requesting servicing, you’ll want a

Store or Google Play.

consistent cleaning results.

manufacturer that can offer it all.

WWW.NUMATIC.CO.UK

Un-Duz-It is unleashed AN effective all-in-one formulation that

surfaces like concrete, wood, plywood,

at the pH of the urine. Unleashed also has a

completely removes pet urine odours

natural stones, grout, quarry tiles, and bricks.

more effective bio-enzyme package that is

and stains - one application of Un-Duz-

Richard Sudall, director of sales (chemical

formulated to work at the pH of the urine,

It Unleashed does it all. This solution

and cleaning brands), Legend Brands Europe,

so it removes the need for a second process

combines oxidisers with enzymes and odour

said: “Before we created Un-Duz-It Unleashed

step. Finally, Un-Duz-It Unleashed has an

encapsulants to remove even the toughest

we recommended an acid rinse such as

additive that traps the ammonia that is

pet urine odours and stains.

Chemspec All Fibre Textile Rinse through

generated during the first stages of digestion

It can be used on virtually any surface

an extraction machine as the first step to

so the odour knockdown is faster.”

- carpet and upholstery, plus hard porous

remove urine from carpet. This helped to

WWW.LEGENDBRANDSEUROPE.COM

remove the majority of the urine salt residue.

That’s because urine becomes less water soluble as it ages but becomes more acid soluble. The acid then removes the bulk of the residue so as to reduce demands on the follow up product, such as Chemspec Urine Contamination Treatment. This technique and product combination still remains effective for many customers. Un-Duz-It Unleashed is formulated differently - there is unleashed before WWW.CLEANINGMAG.COM

no need to rinse out the urine as our chemists have formulated this new product to work

unleashed after JANUARY 2019 29

C&M

FLOORING & FLOORCARE

Lucas shifts up a gear AFTER introducing the globally recognised Lucas

organisational changes we are introducing, will

brand into its industrial product line-up in the

pave the way for considerable expansion of the

spring, independent specialist, Ecobat Battery

business as we rollout our customer-focused

Technologies (EBT) has not only expanded the

attitude, to a much wider audience throughout

range, but grown its distribution platform.

Europe. As those that deal with us already can testify, our motto is ‘the customer is king’ and

“For the initial launch we used the Internet to provide the industry with an innovative

EBT has grown as a result. This strategy is made

replacement battery solution,” said Derek

possible by ensuring we provide them with

Anderson, strategic director of the company’s

what they need to maximise their investment

industrial division, EBT Industrial. “This

when it comes to their power storage

provided users of the site – www.lucasindustrial.co.uk – with a

requirements. We can achieve this by not only Derek Anderson

offering a multitude of solutions, but also by our

straightforward means of identifying and

philosophy, it is the most suitable solution for

significant stockholding capacity and customer

ordering the correct like-for-like battery, with

the requirements of our customers.”

support operation.”

off-the-shelf delivery, growing the range along

EBT Industrial has a wealth of power

Anderson continued: “In addition, reflecting

the way. As interest in the brand has grown,

the pan-European nature of EBT as a whole

storage knowledge and expertise, as well as

however, it is now time to introduce it into our

which, as well as operating throughout the

a team of highly qualified service engineers

portfolio on an equal footing alongside the

UK and Ireland, has distribution hubs in the

able to visit, assess, advise, and support

other brands and products we offer through

Netherlands and France, Lucas industrial

customers, to ensure the battery/charger

our traditional sales channels. This means that

batteries will be introduced alongside their

combination precisely fits requirements and

as well as via the Internet, our sales team and

automotive and commercial vehicle cousins,

delivers the necessary performance for each

service engineers will be able to specify Lucas

across continental Europe. This is naturally

and every application.

where, in alignment with our ongoing business

a very exciting prospect and, allied to some

WWW.ECOBAT.TECH

Urging businesses to get ‘winter weather ready’ JANGRO is urging industry to get prepared for

Floor Pad Guide, which includes a colour

soil particles from people’s clothes. These are

winter, following the recent headlines that the

coding system for easy identification.

forced downwards, towards the floor, where

UK may be facing the coldest winter for 10 years.

• Make sure you choose the correct cleaning

they can then be trapped and contained within the fibres of the barrier mats.

The extreme weather, together with the festive

agents and products for different types of

season, bring a huge demand for facilities to

flooring. Carpets require a powerful shampoo

be kept clean and hygienic, and particularly to

to work out the dirt and grime trodden into

“It’s always important for our industry to

ensure that floors are well maintained to prevent

them, whilst hard floors are easier to keep

be ready for the bad weather experienced

any slips, falls or accidents.

clean - as long as the correct products are

during the colder months, however, with

used. Jangro offers a range of supplies ideal

the coming winter predicted to be even

particularly those in the retail, catering and

for the job, from cleaners and polishers to

bleaker than recent years, it is all the more

hospitality industries, Jangro has the following

treatments and gels.

critical to ensure floors are clean and well

To help businesses get winter weather ready,

floor care advice:

• Consider installing an effective barrier

Joanne Gilliard, CEO of Jangro, said:

maintained. As well as helping to form good

matting system. Approximately 80% of the

customer impressions, a clean and properly

All Jangro customers have free access to its

total amount of soil present within a building

maintained floor is key to health and safety,

‘Learning Management Solution’ (LMS). The

is brought in via people’s feet. It has been

preventing slips, falls and accidents. We

e-learning platform features two courses on

estimated that up to 90% of such soil can be

offer our customers everything they need

carpet care and floor care, as well as a short,

prevented from entering the building by a

to achieve this, from equipment, supplies

highly visual cleaning Task Card detailing

barrier matting system.

and products to the know-how, via helpful

• Ensure operatives are following best practice.

‘how to mop a floor’. This guide can be downloaded as a PDF or animated video.

• Choose the correct pad for the floor type and the required job by checking against Jangro’s 30 JANUARY 2019

• An air-shower at the entrance will also

guides, training courses and a host of floor

prevent soil from entering the building

care charts and machine instructional

by producing a powerful but comfortable

videos available on our website.”

downward draught that dislodges any loose

WWW.JANGRO.NET WWW.CLEANINGMAG.COM

FLOORING & FLOORCARE

C&M

The oor is yours AS a specialist cleaning chemicals

Hard floor surfaces, whether timber,

manufacturer, Greyland has formulated a range

laminate, ceramic, or stone, all

of effective cleaning products for floor cleaning

present a range of challenges from

and maintenance.

stripping, to sealing and cleaning

Its latest product is Cherry Maximum Carpet

and polishing, and so a range of

Cleaner/Deodoriser. Joining the Greyland

products from Greyland has risen

Maximum range of concentrated, powerful

to meet those challenges. Joining

cleaning chemicals, Cherry Maximum delivers

the hard floor care range is Lemon

effective carpet cleaning against a wide range of

Maximum Citrus Floor Gel, a lemon

stains, and has a pleasant fruity fresh aroma.

fresh general purpose mopping gel

Completing the carpet care range is

that makes light of grease and scuff

Extraction Carpet Cleaner (five litre), or Carpet

marks. Lemon Maximum Citrus Floor

Pre-Spotter RTU (in 6 x 750ml trigger spray

Gel joins a full range of hard floor

bottles). They are pleasantly fragranced and

cleaning and maintenance products,

work with all appropriate carpet extraction-

all in five litre containers.

cleaning machines.

WWW.GREYLAND.CO.UK

Simplifying oorcare decisions INNOVATIONS in flooring - for practical and

from its Taski range in any given application. The

results while making floor care operations

cosmetic reasons - continue to widen the

right combination will achieve the best possible

more sustainable. The range includes pads for

choice of materials and finishes available.

results, economy and sustainability.

almost every type of hard floor, manufactured

This makes the correct specification and use

In healthcare, for example, there is a clear

by changing the size and combination of the

of floorcare products and equipment more

trend towards vinyl floors with a thin wear

microscopic diamonds. The pads are less

complex because there is more to consider.

layer that requires no polish and hence has

abrasive than corresponding conventional

Mistakes can damage the floor and be difficult

no shine. These floors have a sheen finish and

alternatives which helps to protect the floor while

and costly to correct. In many cases the

are perceived to present reduced risk of slips,

giving a smoother and improved appearance.

solution is to use a scrubber dryer or rotary

still one of the major causes of accidents and

The resulting micro-polished floor is also more

disc machine in conjunction with a particular

injuries in workplaces. They are also generally

resistant to soiling.

pad or brush and, usually but not always,

easier to maintain because they require no

cleaning product.

intermittent stripping and sealing.

Also in healthcare, there is an ongoing use of products containing chlorine as the active

Floors with wear layers can normally be

ingredient as part of infection prevention efforts.

is now more widely used than wood and

cleaned using innovative floorcare pads such

These products can cause long-term degradation

other traditional materials. This has led to a

as Twister by Diversey. This set of colour-coded

of the floor if not used correctly. One way to

move from laborious stripping, polishing and

floor care pads is made from recycled plastics

alleviate such concerns is to use a scrubber dryer

buffing to more efficient machine cleaning and

impregnated with billions of microscopic

with effective dilution control and which always

maintaining. Diversey offers pads and brushes for

diamonds on the working side. They are

applies the correct amount of solution to the

almost every type of flooring and will be able to

ideally used with scrubber dryers or rotary-disc

floor and then removes it to leave the floor dry

advise on the right one to use with any machine

machines and water alone to deliver excellent

and ready to use. These are the key attributes of

In general, innovative synthetic flooring

scrubber dryers equipped with the IntelliDose dilution and IntelliFlow solution control systems.

In commercial settings, Diversey has seen increased use of floors woven from vinyl and other materials that have a textured surface.

Conventional rotary pads and discs are less effective on these floors because they cannot reach into the recesses on the undulating surface. In these cases, a scrubber dryer equipped with a cylindrical brush will be more effective.

WWW.DIVERSEY.COM WWW.CLEANINGMAG.COM

JANUARY 2019 31

C&M

SPECIAL REPORT

Protecting your workforce this winter The winter months bring a new set of seasonal challenges for your workplace and its maintenance staff. Unpredictable weather conditions, increased risk of seasonal cold and flu viruses and potential hazards means management teams need to be extra vigilant to protect staff while they continue to carry out daily cleaning maintenance throughout winter. In this article, Tom Capper, regional sales manager at Robert Scott, offers his clean team insight and product knowledge to guide your workforce through winter.

Tom Capper

COLDER weather affects people in different ways. For janitorial staff, whose jobs can be physically demanding, it’s important to consider the impact of cleaning regimes on their health.

Repetitive use of unsuitable products may increase the risk of musculoskeletal disorders in the long term. Product development has come a long way in recent times and there are now tools that can directly reduce these risks and help improve the overall health and wellbeing of your staff.

One of Robert Scott’s latest developments is the Duop Reach tool which features a unique, ergonomic ball and socket joint making cleaning strain-free for users. Its versatile and extendable handle allows for low-level cleaning without having to bend down and reaching at height without the need for step ladders to access difficult areas. Users can also remove the head for targeted cleaning, making it one of the most versatile products suitable for bathrooms, kitchens and other areas with multiple surface heights and material finishes.

The Duop tool also benefits from washable microfibre pads. Microfibre is one of the most effective materials for the removal of harmful bacteria - up to 99.9% - without the need for chemicals, and effectively cleans away dirt, dust and microorganisms. This means that at times of year where common cold and flu viruses are likely to be more prominent, using 32 JANUARY 2019

WWW.CLEANINGMAG.COM

SPECIAL REPORT

C&M

can significantly reduce the risk of potential wet floor hazards or slippery surfaces caused by detergent residue.

In addition, trolley and caddy systems such as the Alpha and Rokleen trollies are an effective way to ensure employees are able to travel around facilities safely in winter. Keeping all the necessary tools contained in one unit will reduce the risk of their own slips or falls when carrying equipment on their person. A trolley or caddy system will also reduce strain on individuals that may already suffer from a material that efficiently removes potentially

joint pain.

more long-term health implications that can be

harmful bacteria will minimise the risk of cross-contamination and possible infection.

dramatically reduce the risk of skin irritations or

Microfibre

caused by use of these products.

Overall it is important to consider where

With four-generations of cleaning knowSlips, trips and falls

how, Robert Scott has developed a range of

potential hazards can occur at this time of year

Slips, trips and falls are among the most

microfibre products that can be used effectively

for your staff. Reviewing your cleaning regime

common causes of accidents and injuries in

across the cleaning spectrum. From mop heads

with the management team and assessing

the workplace, and in winter it is important to

and pads to microfibre cloths and lightweight

whether it’s across the facility itself or with

be even more vigilant in the cleaning process

cleaning tools designed to reduce physical

the products and tools used by staff, simple

to ensure all excess residues are removed

strain on users, there are a number of effective

changes can be made to mitigate risk and

immediately or dry quickly. By replacing cotton

changes you can make to your daily cleaning

improve the wellbeing of your entire workforce

cleaning products with a material such as

regimes. As well as this, reducing or eliminating

to ensure 2019 is a healthy, happy new year

microfibre, which provides quick-drying results

the need for some cleaning chemicals and

for all.

and in most cases requires only water, facilities

hazardous substances by using microfibre will

WWW.ROBERT-SCOTT.CO.UK

CSSA AWARDS 2019 Now open for entries to anyone in the cleaning industry Do you want to: 9 9 9 9

Impress your customers Get some great publicity Showcase your business and what you do Be the best?

Then enter the CSSA Awards!

9 A choice of four categories (enter all if you wish) and free to enter 9 A simple and quick entry process and an independent judging panel 9 Awards presentation lunch on 20th March at the Cleaning Show 2019, ExCel London - free to shortlisted candidates

To enter, please visit http://cssa-uk.co.uk/awards/ and download an entry form.

Once completed, this should be sent to the following email addresses: Contract Innovation Award - contractinnovation@cssa-uk.co.uk Training Award - training@cssa-uk.co.uk Environmental & Sustainability Award - environmental@cssa-uk.co.uk Corporate Social Responsibility Award - csr@cssa-uk.co.uk

Entries must be submitted by midday on 21st December 2018 @CSSAUK

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facebook.com/cssaorguk

Sponsored by JANUARY 2019 33

C&M

SPECIAL REPORT

Winter skin care tips for outdoor workers During the winter months, dry and sore skin is an especially common problem for outdoor workers as they are exposed to cold environments for longer periods of time. The seriousness of this issue cannot be ignored, and if the risk is not properly managed, it can affect a worker’s effectiveness in the short term - and cause serious harm in the long term. Paul Jakeway, marketing director at Deb, shares the real threat to a worker’s skin and what actions employers need to take to protect outdoor workers this winter. important to provide the appropriate protection

After work

or treatment for the skin, relevant to the activity

After work, restorative products should be

being done.

applied to moisturise, nourish and condition the skin, to improve its strength and prevent it

Before work

from becoming dry or damaged. Regular use

Before work, skin protection creams should

of restorative creams helps maintain the skin

be applied. These are specially formulated to

in a healthy condition. In the colder winter

provide a layer to protect the cell wall. They

months, when the skin loses moisture and is

can reduce direct contact with specific types of

more prone to becoming dry and sore, it is

physical contaminants, help retain natural lipids

even more important to replenish skin with

OCCUPATIONAL skin disorders (OSDs) are

and moisture in the skin, improve comfort and

restorative creams.

amongst the most significant health and safety

skin strength, and make the skin quicker and

issues facing businesses across the world,

easier to clean. Some specialist creams can help

workforce to encourage skin care compliance. For

affecting 40% of workers at some point in their

prevent exposed skin from getting dry under cold

outdoor workers, it is vital that these are clearly

career . In the colder months, workers are more

working conditions.

visible around the work point including mobile

Paul Jakeway

[1]

working areas, such as vans and work cabins.

likely to suffer from dermatitis - sore and inflamed skin on the hands, which can make routine

Skin creams should also be placed around the

In work - after washing

By following the ‘3-Moments of Skin Care’,

Following contamination or during work breaks,

employers can ensure skin care is front of mind

If this condition is left untreated, it can have

hands should be washed with an appropriate

and protect workers this winter.

major implications for an individual’s social life,

hand cleanser or soap to remove all dirt and

WWW.DEBGROUP.COM

home life and working capacity, with employers

harmful contaminants from the skin, and then

feeling the implications both in terms of workforce

followed with the application of the correct

wellbeing, as well as productivity and the bottom

protection or restore cream, specific to skin type.

manual tasks a challenge.

[1] www.hseinternational.co.uk/occupational-skindisorders-osds/

line. Therefore, it is crucial that health and safety managers implement a good skin health routine to prevent OSDs and ensure outdoor workers are protected this winter.

Implementing the ‘3-Moments of Skin Care’ The ‘3-Moments of Skin Care’, the universal standard for skin care best practice, heralds a breakthrough in the fight against OSDs. These three moments identify when skin care action is required, more importantly highlighting when skin protection or restorative creams should be applied by workers - before starting work, after washing hands (during work) and after finishing work.

The use of appropriate pre-work and afterwork hand creams can have a significant impact on the prevention of OSDs. At each stage, it is 34 JANUARY 2019

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DON’T MISS THE UK’S LARGEST CLEANING & HYGIENE EVENT

CONTACT US TO BOOK YOUR STAND Organised by

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In partnership with

LIMITED STANDS REMAINING This popular exhibition is the largest cleaning event in the UK and attracts many exhibitors and visitors from overseas. With over 10,000 professionals regularly registering to attend this

THE EVENT BRINGING TOGETHER 10,000 • Contract cleaners • Facilities managers • Healthcare estate managers

biennial industry gathering, this is an opportunity

• Hospitality, leisure and retail managers

to launch new products, meet a wide range

• Public service providers

of buyers face-to-face, build your prospect

• Local government

databases and generate media exposure.

• Product and service providers

CONTACT US TO FIND OUT MORE… Vanessa Van Santen-Smith Sales Director T: +44 (0)1737 855 041 E: vanessavss@quartzltd.com

Michelle Andrews Business Development Manager T: +44 (0)1737 855 086 E: michelleandrews@quartzltd.com

WWW.CLEANINGSHOW.CO.UK/LONDON

@TheCleaningShow

CleaningShow

C&M

PRODUCT NEWS

CLEANING at height, in particular gutter cleaning and roof inspections, is still thought to be a challenging task

An innovation in gutter cleaning

for some FM companies, especially where there are hundreds of sites to be inspected and cleaned.

Since 2003, the SkyVac, gutter and high level cleaning system has been at the forefront of the high level cleaning industry. Reaching up to 40ft from the ground, the system only requires one person for operation and an

average site can be inspected and cleaned in half a day.

Based on the SkyVac Industrial system, Spinaclean has now designed a new, advanced, portable gutter cleaning system - the SkyVac Interceptor. Spinaclean describes it as the ‘world’s first fully independent gutter cleaning system with its own on-board power plant’. Generating impressive suction power, this mobile system is powered by a robust Honda engine. Built in features include a tilting drum for easy emptying and a blow function feature for self-unblocking and removing pine needles and leaves.

Specifications include rapid air flow of 8000 litres per minute, a 90 litre drum and a 155 inch water lift, ensuring precision cleaning up to 40ft from the safety of the ground, eliminating the need for scaffolding and cherry pickers.

WWW.SPINACLEAN.COM ROBERT SCOTT has developed the Barista Cloth, a new heat-resistant, antibacterial cloth. According to the British Coffee Association, the UK’s coffee consumption grew to an estimated 95 million cups a day in 2018 and so for those who work behind the machine, things can get rather steamy.

Robert Scott’s cloth has been designed with the needs of baristas in mind and has been externally certified against BS EN ISO 12127-1 2015 and approved to be heat resistant up to 250°C. The Barista Cloth can be used on the steam wands and other coffee machine components that become extremely hot, offering complete heat protection to the user.

Made from 100% biodegradable viscose, the cloth is suitable for use on any surface, with an antibacterial treatment that inhibits the growth of bacteria and eliminates odours on the cloth. It is also food contact safe and

Barista Cloth for coffee connoisseurs

can be used in food preparation areas.

WWW.ROBERT-SCOTT.CO.UK

Litter bin boasts integral fire extinguisher

LEAFIELD Environmental has launched an automatic fire suppression system for its Square Heritage litter-bins. Should a fire breakout inside a bin, the device activates by a sacrificial bulb that bursts at a given temperature, releasing a powder discharge from an extinguisher. Extensive tests have shown the device to be extremely effective in putting out fires before they take hold, with bins remaining fully serviceable after the fire has been extinguished.

The optional extinguisher unit is fitted neatly within the twin skin of the bin hood. It is barely visible from the outside and does not interfere with the passage

of litter. Discharged extinguishers can be removed and replaced easily, thanks to quick-release mechanism of the holder.

WWW.LEAFIELDRECYCLE.COM

36 JANUARY 2019

WWW.CLEANINGMAG.COM

PRODUCT NEWS

C&M

JANGRO has scored 99.7% in the latest Cleaning & Hygiene Suppliers Association’s (CHSA) independent audit.

As one of the first distributors to be accredited by the CHSA Accredited Distributors Scheme, Jangro

Jangro scores 99.7% in CHSA audit

is committed to raising the bar for quality and reliability in the

EDITOR

Neil Nixon neilnixon@quartzltd.com 07957 713316 SALES DIRECTOR

industry. Purchasing from an accredited CHSA member like Jangro guarantees transparency, and the assurance that every customer gets the exact quantity and quality of soft tissue, cotton mops or plastic refuse sacks that they pay for.

The Jangro membership sites were randomly audited to check what percentage of products stocked, from the accredited schemes for refuse sacks, soft tissue and cotton mops, comply with

Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER

and in fact, was above the overall average of all CHSA Accredited Distributors. The report shows

Michelle Andrews michelleandrews@quartzltd.com 01737 855086

the following scores were achieved: soft tissue: 99.7% (98.6% overall); cotton mops 100% (99.9%

PRODUCTION MANAGER

standards. In each category, the percentage of products offered by Jangro was close to 100% -

Carol Baird carolbaird@quartzltd.com 01923 437619

overall); and plastic refuse sacks 99.4% (92% overall).

WWW.JANGRO.NET THE new, energy efficient AD55 pass through dishwasher from Nelson’s just-launched

Dishwasher range steams ahead

Advantage Plus range comes complete with an integral condenser that captures the hot steam generated during a wash cycle and utilises it to heat incoming cold water. This eliminates the need for a steam condensate hood which, as

MANAGING DIRECTOR

Steve Diprose CEO

Paul Michael PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES

Elizabeth Barford subscriptions@quartzltd.com 01737 855028

well as carrying a substantial cost, is often not a viable option. The built in condenser constitutes a major part of the machine’s energy efficiency features, accounting for significant electricity savings of up to 30%.

The AD55 has many other energy and water saving features including double skinned insulation, which prevents heat escaping, and a shallow wash tank that uses the minimum quantities of water and energy necessary to ensure a perfect wash. In fact, the machine draws just 2.9 litres of rinse water per cycle which is then used in the subsequent wash. The AD55 has five standard wash programmes and a further customisable one. A superior performance across all programmes is assured by two powerful, stainless steel, combined wash and rinse arms with strategically angled directional jets which are designed to stream water to every part of the wash tank.

WWW.NELSONWASH.CO.UK SWIFTCLEAN Building Services is depicting its range of specialist services with a series of five new animated cartoons which highlight some of the specific challenges faced by building, estates and facilities managers in their daily task of keeping properties compliant.

“Keeping current with all the regulations and best practice for property management is a huge and diverse challenge for every property manager,” said Swiftclean’s managing director, Gary Nicholls. “Our short videos are designed to highlight a few of those individual challenges and explain how easily we, as specialists, can help the building manager to overcome them and

Cartoon characters promote service offering

achieve compliance.”

Each of the five brief animations gives a bite-sized scenario in which a manager is presented with an issue of compliance: kitchen extract fire safety (risk control cleaning); fire damper testing; local exhaust ventilation cleaning; legionella control; and water tank hygiene.

WWW.SWIFTCLEAN.CO.UK

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ISSN: 1473 723X © Quartz Business Media, 2019 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner.

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