Hospital Service Recovery

Hospital Service Recovery

National experts in service recovery recommend a well-tested process for service recovery. This 6-step process details how to handle a range of problems from the mildly irritated to the malpractice case in the making.

Six Service Recovery Steps for hospitals: Apologize/acknowledge.

Listen, empathize, and ask open questions.

Fix the problem quickly and fairly.

Offer atonement.

Follow up.

Remember your promises.

The service recovery platform has quickly become a must-have strategy to help information contact Quality Reviews.

Visit us www.q-reviews.com