Employee Journey Handbook

YOUR JOURNEY

Live to your fullest potential!

Use this handbook as a quick guide to explore all that awaits you in your Qualfon Journey.

Version January 2021

WE ARE ALL ON A JOURNEY...

To discover our unique purpose in life.

To find and give joy.

To learn and help lift others.

To transcend and make a difference.

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WE ARE EXCITED TO BE PART OF YOUR JOURNEY!

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QUALFON

WAS NOT BUILT TO BE JUST A COMPANY.

IT WAS BUILT TO FULFILL A MISSION...

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Yes, we want to help as many individuals as possible pursue their total vocation.

Yes, we want to create career development opportunities.

Yes, we always aim to be the partner of choice for all our clients.

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But we want to help you, your family and our community reach its absolute potential.

Our goal is to

BE THE BEST AND MAKE EACH PERSON’S LIFE BETTER.

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AT QUALFON, YOU HAVE THE OPPORTUNITY TO BE PART OF SOMETHING BIGGER.

To find a purpose greater than just living and providing for your family...

We want to give you a gift that no other company can provide.

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This is beyond just “work”... WE ARE IN THE BUSINESS OF ENRICHING PEOPLE’S LIVES!

Every interaction, no matter how small, is an opportunity to make a REAL difference.

To leave a significant imprint on each and every person’s life.

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FOR US, IT’S ABOUT RELATIONSHIPS.

MAKING THEM. STRENGTHENING THEM. KEEPING THEM.

ALL THROUGH THE POWER OF KINDNESS. 9

The world’s leading brands entrust us with their businesses to create and build meaningful connections with their customers.

And that ability to connect begins with YOU.

TO LEARN MORE chat with your Mission Leader

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WE DO THIS TOGETHER! You are part of a family of passionate and talented individuals from across the world.

6 COUNTRIES, 5 TIME ZONES, 15000 COWORKERS

TO LEARN MORE chat with your Mission Leader

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WE DRAW STRENGTH FROM OUR DIFFERENCES AND WHAT MAKES US UNIQUE!

Learning from each other and growing everyday.

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AT QUALFON, OUR HEART IS EACH PERSON.

WE THRIVE TOGETHER! NO ONE GETS LEFT BEHIND. 13

WE HAVE 7 CORE VALUES THAT GUIDE OUR BEHAVIOR

TO LEARN MORE chat with your Mission Leader

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WE WANT YOU TO LIVE YOUR BEST LIFE, AND BE YOUR WHOLE SELF! QUALFON IS A PLACE WHERE YOU CAN FEEL SAFE AND FREE.

We want to get to know you.

The real you.

The BEST YOU.

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We don’t believe in “leaving your problems” at the door.

We believe in CARING for each other. SUPPORTING and being there when it counts. WE ARE HERE FOR YOU. Our Care Coaches are there for you with the help of many other programs designed to be there when you need them.

We are here to LISTEN. WE are here to HELP.

That is what a FAMILY does.

TO LEARN MORE chat with your Mission Leader

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SPIRITUALITY IS ONE OF OUR SEVEN QUALFON STRIDES VALUES.

We believe it is a key part of living a fulfilled and meaningful life.

We do so with a sincere appreciation and respect of all faith traditions, beliefs, cultural traits and lifestyles.

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At Qualfon, you have complete freedom to be yourself.

Live and explore your spirituality, whatever it may be, freely and openly.

You are invited to join interfaith activities and enjoy our reflection rooms to pray, meditate or simply take a much-needed quiet break from the noise of daily life.

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YOUR QUALFON JOURNEY STARTS DAY ONE!

Our onboarding process is designed to give you the right orientation and training to excel at your role and feel fulfilled.

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BEFORE WE GET TO BUSINESS, LET’S START WITH YOU AND YOUR FUTURE.

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Our unique STAIRWAY program is designed to help guide you in the right direction. It’s a step-by-step process that enables you to learn more about yourself, your interests, and your aspirations.

TO LEARN MORE chat with your Mission Leader

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Your direct supervisor is a Mission Leader, your guide along your journey.

“During the seven years that I have been working at Qualfon, my preferred benefit has been my bosses, who we call Mission Leaders.”

-Qualfon Collaborator 22

Every leader at Qualfon is a Mission Leader.

And every Mission Leader is 3 things: a Mentor, a Manager and a Messenger.

They are equipped to guide you, train you, and support you in becoming the best version of yourself.

TO LEARN MORE chat with your Mission Leader

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MANY OF OUR CURRENT MISSION LEADERS BEGAN JUST LIKE YOU.

And like them, you will find plenty of growth opportunities here.

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AT QUALFON, YOU CAN GROW...

AND FAST! Our dynamic industry allows for many opportunities to learn and grow, both in responsibility and income!

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ARE YOU LOOKING TO JUMP START YOUR PROFESSIONAL DEVELOPMENT?

Qualfon University’s development programs are designed to equip you with practical skills and knowledge that will prepare you for the next step in your TO LEARN MORE career advancement. chat with your Mission Leader

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REACH HIGHER, THE SKY’S THE LIMIT! Develop lifelong skills at Qualfon Education. You can even earn a degree from Rochat School of Business (Switzerland)! This will open new and better opportunities for you.

Our courses are designed to prepare you for leadership roles, to become a Mission Leader whether it be Site Director, Vice President, or who knows, even CEO!

TO LEARN MORE chat with your Mission Leader

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GET THE BEST PRACTICAL LEARNING EXPERIENCE!

Everyday you’ll be working with the best.

Our clients are leading companies that are shaping our world and the way we live.

You will get a front row seat in the action – understanding their challenges, perspectives and the way they do business.

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There’s life at work and life outside of work.

Enjoy and get time to give back!

Join one of our 150+ fun clubs. You will definitely find one you love.

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And be part of volunteer events in orphanages, food banks, shelters, schools, etc.

40K+ volunteer hours annually.

TO LEARN MORE chat with your Mission Leader

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Tell us what you think. We offer you the opportunity to create positive change through our

“YOU MATTER WITH MIKE” SURVEY PLATFORM.

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25 questions a year with over 60,000 comments annually, personally reviewed by our executives.

As leaders we are in a position of trust. We uphold the values and we make sure that your comments remain confidential.

Because in Qualfon, your voice matters.

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Milestones are a very important part of our journey.

We recognize each person not just for their performance but also for being with us.

Our CEO shares, with a very personalized touch, over 15,000 anniversary letters to show our appreciation for your commitment.

Something you will only experience at Qualfon.

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YOUR JOURNEY AT QUALFON IS ONE FULL OF FLEXIBILITY AND FREEDOM! Engage in an exciting career with flexible working schemes so you can make your time your own.

Be more productive, enjoy precious time with loved ones, study and do the things you love!

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Why do we do all of this?

BECAUSE WE ARE A PURPOSE DRIVEN COMPANY. This means that we see ourselves as doers, with a task at hand: to fulfill a meaningful mission.

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THIS IS YOUR JOURNEY. YOU ARE IN THE DRIVER’S SEAT.

You can make it as exciting and as purposeful as you want - we will be by your side to make it happen.

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HERE WE GO!

WELCOME TO