TOP 5 CUSTOMER JOURNEY TRACKING TOOLS

The journey visualization tools will guide enterprise superbly in tracking each movement of customer. It allows them to track the journey using sophisticated charts, diagrams and exclusive flow charts.

1. UXPressia

It’s a cloud-based management tool that helps company to visualize, present, share and improvise customer experiences. It offers a modern interface with an easy drop and drag option. Apart from tracking customer journeys, UXPressia offers impact map builders, flexible customer persona, and stunning predefined templates.

2. Lucidchart

This visual tool captures customer experience. It contains extensive formatting options and customizable templates. It lets enterprises track the customers while interacting with particular brand.

Price: it also has a free plan and the paid plan starts at $8.95 per month

3. Hotjar

A branded company can understand how customers behave on their site by using session recordings and Heatmaps.

Price: Hotjar offers free trials and the paid plan starts at $39 per month

Using Smaply tool, executives can create a customer journey map from one of the templates based on various types of cjms: communication journey, service blueprint, empathy journey map, and comparison between various personas.

The price is $25/month, and a free trial is also offered.

Miro is a robust tool, perfect not only for customer journey maps, but also for some others such as agile, retrospectives, mood boards, and more.

There are more than 50+ customer journey tracking tools. companies may pick any of it as per needs.