KNOWLEDGE MANAGEMENTSALESFORCE SERVICE CLOUD

Salesforce Knowledge Management System is a product of Salesforce Service Cloud. Knowledge management helps share information, insights and answers across digital space. Supply information to both customers and employees consecutively. Customer service agents will get benefited a lot through knowledge management solution In this digital era, technological advancement has pushed the need for knowledge management to the forefront. Businesses now expanded across multiple sites, on a global scale, and in many languages. With advanced mobile devices, employees are expected to be on service 24/7. Help customers find the answers they need and empower and connect sales reps or customer service agents with the correct answers to customer queries with the best knowledge management tool.