The results are in:

■ Navigator care resulted in an overall mean hospital utilisation cost reduction of $110,180,920 per annum based on 7000 navigated patients.

■ Alignment of outpatient patient appointments resulted in cost savings of $3350 per navigated patient per annum.

■ Readmission rates decreased by 6%.

■ Patient length of hospitals stays decreased by 3.2 days.

■ Estimated Emergency Department (ED) length of stay decreased by 25 minutes per patient.

■ Discharge against Medical Advice decreased by 1.7% to 0.2%

■ Patients identified improvement in the way they managed their condition after navigation.

■ Patients reported improved quality of life after navigation assistance especially from the co-ordination of their appointments (geographic and schedule challenges).

■ Patients self-reported wellbeing improved following navigation even when experiencing a reduced quality of life resulting from disease progression.

■ Health literacy improved through navigation input and engagement with their GP and medical specialists.

■ Navigation supported the increase in patient’s engagement with their care providers. Patients were empowered to make informed decisions regarding their care, thus improving their experience.

■ Each HHS has adapted navigator roles to suit local health demographics and ensure person centred care in the right place at the right time.