QAS Insight Magazine - Winter 2018 edition

/ sectionWRAP-UP / topic PARAMEDIC REGISTRATION • PRIORITY ONE • KJM NEWS •Department GC2018title PHOTO

Winter 2018

AGAINST ALL ODDS David Conway’s remarkable reunion

Also inside Black Dog Ride

New QAS Stations

Paramedic Barber

ROAR in The Alice

Winter 2018

Photo: Adobe Stock / Dschwen

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State Budget 2018-19 3 Briefs 4 Queen’s Birthday 2018 Honours 6 Dennis Jess retirement 8 Paramedic registrations 10 Good-bye and ‘thank you’ from Cairns 12 Priority One - debriefings 14 New stations snapshots 16 Cultural competence strengthens 18 Marathon medic 20 Against all odds ... 22 Butcher of Balonne 26 HARU 27 Thank yous 28 Darkness to Daylight 30 PACH 31 Paramedic barber 33 KJM LARU grant 34 Inaugural ROAR 35 ANZAC Day2018 36 Everyday Heroes 37 GC2018 photo wrap 38 Happenings 42 Movers and shakers 44

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Winter 2018

Contents – Winter 2018

Features

Regulars Minister’s message

2

Commissioner’s message

2

Briefs 4 Paramedic registration

10

Priority One

14

HARU 27 Thank yous

28

Happenings 42 Movers and shakers

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QAS INSIGHT is published quarterly by the QAS Media Unit, GPO Box 1425, Brisbane QLD 4001.

Editorial and photograhic contributions are welcome and can be submitted to: QAS.Media@ambulance.qld.gov.au

QAS HONOURS

DENNIS JESS RETIRES

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8

NEW STATIONS

MARATHON MEDIC

16

20

AGAINST ALL ODDS

BUTCHER OF BALONNE

22

26

PARAMEDIC BARBER

ANZAC DAY 2018

33

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Want to contribute? If you know of a QAS ‘quiet achiever’ or an event or program with a story worth sharing with our colleagues, please get in touch with INSIGHT editor Jo Hales by email (above) or phone 3635 3900.

Winter 2018 edition contributors: Jo Hales, Michael Augustus, Andrew Kos and Jo Mitchell.

Designed by: Masthead Design & Creative Spring 2018 edition key dates: • Friday, 17 Aug: advertiser bookings • Friday, 14 Sep: supplied artwork received • Monday, 24 Sep: scheduled release

Front cover: A reunite that should never have been possible – see the feature report on pages 22–25 for the full story.

Photo: QAS Media / Jo Hales

Winter 2018

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Minister

Commissioner

With more than five million people calling Queensland home, demand for the vital services Queensland ambos deliver is at an all-time high.

As we enter into the second half of what is shaping up to be another milestone year for the Queensland Ambulance Service (QAS), with the organisation receiving a $80.7 million boost to our 2018-19 budget, we are on track to deliver timely, patient-focussed emergency care to the community.

The Palaszczuk Government is committed to ensuring the QAS is equipped to help everyone in need.

In our recent 2018-19 Budget I was proud to announce an $80.7 million boost for the QAS, taking the total operating expenditure budget to $800.3 million.

This means an extra 100 operational staff, more than 80 new and replacement vehicles and technology upgrades and station enhancements across the state.

Since the last edition of INSIGHT, I had the pleasure of meeting with many of you as we celebrated the opening and replacements of stations in South Bundaberg, Mermaid Waters and Birtinya.

I hope these new stations will make your jobs as efficient as possible and will have a direct impact on helping those who need our support the most.

In April, the QAS undertook its biggest operation ever – supporting the Gold Coast 2018 Commonwealth Games (GC2018).

My inbox has been full of glowing feedback from across the country celebrating the professionalism displayed by QAS staff throughout the Games.

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Our new Emergency and Fleet Management precinct in Geebung, which I was pleased to officially open in March, played a pivotal role in housing the GC2018 Support Hub. Thank you to everyone who supported the Games and showcased QAS as leaders in emergency pre-hospital healthcare on the world stage.

Finally, as health professionals both clinical and non-clinical, we have a duty to show leadership in our community by getting vaccinated to protect those at risk from influenza.

During one of our busiest periods of the year, please look after yourself and one another during the winter season.

Thank you for your continued dedication to helping those in need and for helping Queensland to become some of the healthiest people in the world.

The month of May saw another successful workforce forum attended by QAS staff. The workforce forums are helping us design the future of our workforce and we are eagerly reviewing staff feedback to see how we can continue to progress as an organisation. More forums will be held in August and November, with the focus of the August forum centring on staff health and wellbeing.

In May, the QAS celebrated National Volunteer Week across the state with station barbecues fired up and many cakes baked to recognise, acknowledge and thank our selfless volunteers. I would like to personally thank all our Honorary Ambulance Officers, First Responders, Volunteer Drivers and Local Ambulance Committee (LAC) members for their continued, outstanding commitment.

Their support underpins the strength of our organisation and the contributions they make through the donation of their time is greatly appreciated.

Plaudits are also due to everyone who worked tirelessly to ensure all facets of our Gold Coast 2018 Commonwealth Games (GC2018) response ran smoothly, meaning business as usual remained unaffected by our largest ever operation. I was delighted to personally congratulate some of our staff who received awards for their efforts and commitment to the planning, coordination and delivery of our GC2018 response at a ceremony held at Kedron in May. There are many who haven’t been individually recognised who I would also like to acknowledge and say thank you.

I would like to take a moment to reiterate how committed we are to providing support and the necessary resources to maximise recovery or enhance wellbeing for anyone in our organisation struggling with any issue. Unfortunately, even the most resilient staff can become affected by stress and trauma. The potential tragic consequences of the use of substances by staff as a way of dealing with personal or work related stressors was highlighted in a television report focused on other ambulance services in Australia earlier this year.

If you are struggling, please rest assured there are services available through Priority One. These services, which are also available to your immediate dependant family members, are free and confidential and can be accessed for any reason including non-work related issues. You can access contact numbers for these services through the QAS Portal under the Priority One tab.

Hon. Dr Steven Miles MP Minister for Health and Minister for Ambulance Services

Finally, thank you to all staff for your ongoing dedication and commitment to providing the best possible care for the communities you serve.

Russell Bowles ASM QAS Commissioner

Winter 2018

Foundation for the future

State Budget 2018–19 and beyond …

The Palaszczuk Government handed down its fourth State Budget on 12 June 2018 for the 2018-19 financial year.

To strengthen frontline services and enhance emergency health care for Queenslanders, the QAS received an operating expenditure budget of $800.3 million, which represents an increase of $80.7 million (11.2%). This additional funding will be used for the following:

Enterprise Bargaining Funding over three years from 2017–18 to 2019-20 then ongoing, to implement a new, contemporary classification structure that restores fairness to the industrial landscape of ambulance officers.

Staffing Recurrent funding for an additional 147.5 ambulance officers (47.5 continuation of the post 2017–18 budget winter strategy and 100 additional ambulance officers) to meet increasing demand for ambulance transport services and pre-hospital care through enhanced rosters.

Strategic Land Acquisitions The 2018–19 QAS Budget includes $1.5 million for the acquisition of strategically located land to accommodate future expansion of services in growth areas identified from QAS Service Delivery and Asset Management Planning.

Fleet $15.107 million for the commissioning of 85 new and replacement ambulance vehicles.

The ambulance vehicles will be commissioned and the QAS will continue the rollout of power assisted stretchers. The stretchers reduce the strain on paramedics’ bodies and help to reduce the risk of manual handling injuries.

Capital Programs Projected capital expenditure of $32.5 million is allocated for: • planning for the replacement of the ambulance station at Mareeba, a new ambulance station at Yarrabilba, and the redevelopment of the Gold Coast Ambulance Station and Operations Centre • continuation of planning for the replacement of the ambulance station at Kirwan, a new ambulance station at Hervey Bay, a new ambulance station and Local Ambulance Service Network office at Drayton, refurbishment of the Rockhampton Ambulance Station and Operations Centre, and redevelopment of the Cairns Ambulance Station and Operations Centre.

Minor Works In 2018–19, $5.5 million investment in minor works at various existing stations to improve functionality, amenities and prolong useful life.

Plant & equipment In 2018–19, $4.7 million investment in the acquisition of replacement defibrillators, new satellite push-to-talk radios for enhanced communication technology and ongoing upgrade of generators for operational business continuity.

Information Systems In 2018–19, $0.9 million investment in information and communication technology, including software development projects to enhance patient care and service delivery.

Winter 2018

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Briefs Warren Mitchell remembered

In June, Commissioner Russell Bowles presented a special posthumous award to June Mitchell, in appreciation of her late husband Warren’s 39 years of service to the QAS in Charters Towers.

Warren commenced his voluntary association in 1979 as a Member of the Queensland Ambulance Transport Brigade (QATB) Charters Towers Committee. The following year he was elected Chair of the Committee.He was instrumental in the development of a more modern ambulance station in the late 1980s which was built alongside the 1900-vintage ambulance building.

In 1991, Local Ambulance Committees (LACs) were established when the QATB was transformed into a state-administered service to become the QAS. Warren was elected as President of the Charters Towers LAC. In 2003, the Charters Towers historical ambulance building was transformed into an ambulance museum and Warren assumed the role of Curator and welcomed visitors from all over Australia. Warren was the Chair of the Charters Towers LAC when he passed away.

6 Aaron Harper recognised Commissioner Bowles also presented Aaron Harper with a Certificate of Appreciation which recognised his more than 27 years of dedicated service and commitment to the QAS prior to his resignation in March 2018.

Aaron commenced his career with the QATB in 1990 in Townsville.

He progressed to Intensive Care Paramedic in 2008, and then Critical Care Paramedic (CCP) in 2014, and worked at various stations including Townsville, Kirwan and Northern Beaches.

After he resigned from his permanent position in 2015 when he was elected the State Member for Thuringowa, Aaron chose to remain as an Honorary Ambulance Officer at Kirwan Ambulance Station.

Throughout his career, Aaron also undertook relief work as an Officer in Charge and regional Operations Supervisor.

Winter 2018

Winter Briefs

Black Dog charity ride Petrie-based ACP2 Mark Taylor is preparing to take part in his fifth Black Dog Ride to raise awareness of depression and suicide prevention.

Mark is joining in the 4,000 km Queensland leg which runs from Moreton Bay to Darwin in mid-August.

Providing support as an operational paramedic, Mark will travel to Mount Isa in an ambulance before completing the remainder of the journey to the Top End on his motorbike.

Mark said he can’t wait for the long-distance ride to kick off.

“The Black Dog Ride is a fantastic way to raise awareness of depression and suicide prevention,’’ Mark said.

“The convoy visits many communities throughout the ride and we get to start conversations with locals about mental health and suicide prevention.

“Having the ambulance in the convoy also helps raise the profile of the ride.”

For more information on the Queensland leg of the Back Dog Ride visit: www.blackdogride.com.au/

7 Central West reunite in Barcaldine Sunshine Coast-based Denise Maher couldn’t wipe the smile from her face when she and husband Keith had a much-anticipated reunite in Barcaldine in mid-May with paramedic John Van Tebberen.

John, the OIC of Barcaldine Station, assisted Denise when she experienced a life-threatening abdominal aortic aneurysm (AAA), while visiting the outback town on 17 May 2015 when the AAA dissected.

John quickly identified Denise’s condition and began treatment immediately to stabilise her. Denise was subsequently airlifted to Royal Brisbane and Women’s Hospital (RBWH) before being transported to Prince Charles Hospital (PCH).

Denise said she was delighted to reunite with John, whom she credits – along with the flight crew and the medical teams at the RBWH and PCH – as ‘saving her life’.

The reunite was coordinated by Central West Superintendent Gavin Farry and took place at the Australian Heritage Workers Centre in Barcaldine.

Winter 2018

Queen’s Birthday 2018 Honours The Ambulance Service Medal was established in 1999.

It is a meritorious award to individuals who have displayed distinguished service as a member of an ambulance service.

Congratulations to the four newest QAS recipients of the prestigious national Ambulance Service Medal (ASM).

Gavin Fuller

Leia Spencer

Gavin commenced his operational career with the QAS in 2000 as an Honorary Ambulance Officer at Ipswich, until his appointment as a Paramedic at Ipswich in 2001.

Leia began her operational career with the QAS in 1995 as an Ambulance Officer at Spring Hill until her appointment as a Paramedic at Deception Bay in 1999.

During her career with the QAS she has undertaken supervisory and managerial positions within operations, including as Officer in Charge and Executive Manager Operations.

Gavin Fuller, Leia Spencer, Rebecca Taylor and John Tesoriero were announced in the Queen’s Birthday 2018 Honours List on 11 June 2018.

The QAS is very proud of these officers who have gone above and beyond to deliver outstanding service in their communities.

We also honour the memory of John Bellerby with the posthumous award of his Order of Australia (OAM).

In a ceremony at Government House in May, medals were formally presented to two QAS officers who were recognised in the Australia Day 2018 Honours.

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Below

■ Wynnum ACP2 Neil Hobbs stands ready to receive his ASM from the Governor of Queensland, His Excellency the Honourable Paul de Jersey.

Photo: QAS Media, with kind permission of Government House

Opposite page

■ Yarrabah OIC Claine Underwood ASM, together with Neil and their proud families, joined Deputy Commissioner Service Planning and Performance Dee Taylor-Dutton and QAS Volunteer Manager Heritage and History Mick Davis for a group photo in the gardens of Government House.

During his QAS career, Gavin, who is currently a Senior Operations Supervisor, has undertaken a variety of operational roles including as a Paramedic, Officer in Charge and Operations Supervisor.

Gavin is an integral part of the Gold Coast supervisory team. He has consistently demonstrated his continued dedication and commitment by providing significant contributions to frontline operations and many large scale special events on the Gold Coast, including Schoolies and the Gold Coast 600.

Photo: QAS Media

Winter 2018

In her current role as the OIC, Gladstone Ambulance Station, Central Queensland LASN she continues to provide frontline service delivery to the local community.

Leia’s team continually meets operational performance targets set both at the LASN and state levels in terms of patient care, drug compliance, client services and QAS Service Delivery Statement targets.

Her CCP qualifications assist her to provide exceptional frontline clinical patient care education and leadership to her team.

Queen’s Birthday 2018 Honours

Rebecca Taylor

John Tesoriero

The late John Bellerby

Rebecca commenced her operational career with the QAS in 2003 as a Student Paramedic at Southport, until her appointment as a Paramedic at Brisbane in 2006.

John began his operational career with the then Queensland Ambulance Transport Brigade in 1978 as an Honorary Ambulance Officer at Beenleigh until his appointment as a Driver Bearer later that year.

It was with great sadness that the QAS learned about the passing of Wide Bay LASN First Responder John Bellerby on 27 November 2017.

During her career with the QAS she has undertaken a variety of roles in education and frontline service delivery, including as Officer in Charge, Regional Ambulance Educator, Clinical Support Officer and Acting Senior Clinical Educator.

Rebecca is currently Manager, Clinical Education and she has led her team to achieve outstanding results for the completion of frontline officer training programs within timeframes, which contributes directly to improved patient outcomes. As the QAS representative on the Queensland Health Women’s Network Steering Committee her direct involvement on this committee aims to embed inclusion and diversity for women in the QAS.

During his career with the QAS he has undertaken a variety of roles in frontline service delivery including as Sector Coordinator Area Manager, Assistant Commissioner, Manager Operations Centre and Area Director Gold Coast.

In his current role as the Manager of the South-East Queensland Patient Transport Service, John consistently demonstrates continued dedication to the provision of a high-level patient transport service, and his commitment to the ongoing comfort and safety of all patients in his care.

John had a proud history with the QAS, commencing in Woodgate as a foundation member of the First Responder Group in the 1997–98 financial year, then moving into the position of Team Leader and Coordinator.

He was a well-known local identity and community leader in Woodgate, who was also active in many community organisations, including the Woodgate Rural Fire Brigade, until his passing.

John’s outstanding contribution to his community was commemorated when he was posthumously recognised with an Order of Australia Medal in the Queen’s Birthday 2018 Honours List for his service to the community of Woodgate.

Winter 2018

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Deserving tributes to a distinguished career After more than 27 years of dedication, service and commitment to the education, training and leadership of the fine paramedics we have in the QAS today, well-respected and revered officer Dennis Jess was recognised ahead of his retirement.

The stalwart of the QAS, who was forced into early retirement for health reasons, was farewelled at a special morning tea and awards ceremony at Kedron on 14 June 2018.

Above

■ Dennis paused for a photo with Russell Bowles after the presentation of his DSM.

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■ Dennis and Katrina (centre) relaxed after the formalities for this photo before a couple of equally memorable professional partnerships were captured with Stephen Gough (top right) and Stephen Rashford (nabbing his own ‘selfie’ lower right).

Background

■ QAS Medical Director Dr Stephen Rashford addresses the gathering (Dennis and family seated next to the Commissioner on the right, opposite page).

More than 100 of Dennis’s colleagues, friends and family came together to celebrate and acknowledge one of the QAS’s finest, whose commitment and drive for clinical quality, patient safety and paramedic professional development made him an immensely valued icon in the QAS and as an ambassador in the community.

Commissioner Russell Bowles presented Dennis with the highest QAS honour, the Distinguished Service Medal, in recognition of the significant contribution he made during his service to the QAS and the Queensland community over his notable career and litany of achievements.

Dennis also received his National Medal 1st Clasp in recognition of 25 years’ diligent service to the Commonwealth of Australia.

The lasting impression Dennis has made on so many people was evident at the event which included speeches by Commissioner Russell Bowles, Medical Director Stephen Rashford, Assistant Commissioner – Executive Director, Capability and Development Stephen Gough, and Clinical Quality and Patient Safety Director Tony Hucker.

Addressing the crowd and recounting Dennis’s milestone achievements, Commissioner Bowles expressed how saddened the QAS family was that Dennis was leaving due to ill health.

“I know I speak for all of the QAS family when I say that our thoughts are with you and your family,’’ Russell said.

Winter 2018

Long-time friend and colleague Stephen Gough, whilst making his speech on behalf of those gathered for the occasion, described how Dennis had achieved a remarkable QAS career as a teacher, leader and achiever.

“He has practised true servant leadership; where the needs of others are put ahead of individual needs. His leadership, underpinned always by his own personal version of humility,” Stephen said.

Dennis – who attended the event with wife Katrina and two of their four children, Louis and Lawson – said he was deeply moved.

“I had no idea there would be so many people here … I thought it was just going to be a small gathering with a few people,” Dennis said.

As he struggled at times to keep his emotions in check when making his speech, Dennis, who has been fighting a battle with cancer, said he ‘would have liked to retire under different circumstances’.

“There are projects I was working on that I really would have liked to have finished,’’ he said.

“What I can say is that it has been a wonderful journey with the QAS. I am full of pride and joy to be a paramedic. I have worked with some extraordinary people.”

Dennis said he had many fond memories of his time in the service and that ‘my 12 years as the Director of Education were the most challenging and rewarding’.

“One of my early career highlights was helping deliver my first baby,” he said. However, Dennis said the pinnacle of his career was being presented with the prestigious ASM by former Governor of Queensland Major-General the Honourable Peter Arnison at Government House in 2003. “That was an amazing moment and something that I am very proud of,’’ he said.

Dennis Jess retirement: deserving tributes

Dennis Jess: a little personal history Dennis was born at the Brisbane Mater Mother’s Hospital on 9 November 1965. He was almost a month premature and his first few weeks of life were a struggle. Sadly, Dennis’s father Ron died of a cerebral haemorrhage at the age of 57 when Dennis was just two and a half years old.

When Dennis was 10 years old, tragedy struck again when his mum Joyce, a loving and devoted parent who had been raising her son on a widow’s pension, was diagnosed with bowel cancer. What followed was a long battle, with multiple surgeries, radium and chemotherapy.

After completing year 12 in 1982, Dennis began an undergraduate degree in Economics at the University of Queensland. As Joyce became more ill, Dennis transferred to part-time studies and took a job with the Queensland Government in the Department of Premier and Cabinet and then with the Director-General, Department of Public Works.

It was on one of Dennis’s daily visits to the hospital to see his mum that Dennis met the love of his life and his wife of more than 30 years: Katrina. The young nurse, who was undertaking her first ward placement, was introduced to Dennis by Joyce shortly before she passed away. In fact, Katrina had made such an impression on Dennis’s mum that Joyce pulled her son aside on one of his daily visits to say ‘now there is a nice young girl’.

Dennis’s QAS career highlights Honorary Ambulance Officer – QATB Wynnum • 1990 – 1991 Ambulance Officer – QATB Beenleigh Committee • 1991 QAS Student Ambulance Officer • Assoc.Dip. Applied Science (Ambulance) Support Officer to the QAS Commissioner/Directorate • Oct 1993 – Apr 1994 Project Officer (Policy) – QAS Directorate • Dec 1994 – Dec 1995 Acting Staff Officer to the Commissioner, QAS • Apr–Nov 1995 Education Officer, Ambulance Officer Training Centre • Nov 1995 Acting Staff Officer to the Assistant Commissioner, Greater Brisbane Region • Apr 1996 Project Officer, QAS Program Evaluation • Jul–Dec 1996 Course Coordinator (Paramedical Clinical Studies) Ambulance Officer Training Centre • Dec 1996 Project Coordinator (QAS Extended Care Program) • Jan–Jun 1997 Project Coordinator (QAS Clinical Practice Manual) • Jun 1997 Executive Officer to the QAS Medical Director • Nov 1997

The couple married in the Guardian Angels Catholic Church in Wynnum on 20 September 1986 and went on to have four children – Thomas, now 31, Louis, 26, Lauren, 18, and Lawson, 12.

When Dennis decided to pursue a career change, he was spurred on to become an Ambulance Officer by comments his late mum had made. Joyce had expressed great fondness and respect for the Ambulance Officers who had transported her to hospital and treated her when she was very ill.

Dennis commenced as an Honorary Ambulance Officer in 1990, becoming a permanent officer with the Queensland Ambulance Transport Brigade in 1991.

Relieving Executive Officer (Queensland Emergency Medical System Secretariat) • Jul–Oct 2000 Awarded the Ambulance Service Medal (ASM) • Australia Day Honours 2003 Relieving Principal Educator (Paramedic Clinical Education, Queensland Ambulance Service Education Centre (QASEC) • Jan–Aug 2004 Education and Development Manager, Queensland Combined Emergency Services Academy – QAS Director of Education • Nov 2004 – Apr 2017 Seconded to State Headquarters (Paramedic Registration) • Apr 2017 Director of Clinical Assurance & Complaint Management – Medical Director’s Office • Apr 2018

Aside from work and family, the other loves of his life have been squash and tennis. Dennis played fixture squash for 25 years and he was on the Management Committee of the Wynnum District Lawn Tennis Association for 25 years. He was also a representative to Tennis Queensland and awarded the Jeffery E Griffith Award for his volunteer contribution to Tennis in Queensland.

Another passion is watching the horse racing, although Dennis said “the problem with the horses I follow is that they like following other horses.”

While it is extremely sad that Dennis has had to retire under these circumstances, the QAS is very proud of his achievements and the legacy he leaves behind, ensuring that the service will benefit for many years to come.

Winter 2018

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Paramedic registration: National Paramedic Registration update

Article title

The QAS is continuing to support its paramedics, the Department of Health, the Paramedicine Board of Australia and the Australian Health Practitioner Regulation Agency (AHPRA), in the transition for paramedics to a regulated environment. Here is a summary of recent developments.

Recent events

Other news

Health Ministers meeting as the Council of Australian Governments Health Council on 13 April 2018 approved the Paramedicine Board of Australia’s (the Board) draft registration standards. Standards approved included:

•

• Registration standard: criminal history • Registration standard: English language skills

• The Board, through AHPRA, includes an Employer Reference Group, which has a representative from the QAS, to work with the national project team in providing:

• Registration standard: professional indemnity insurance (PII) arrangements • Registration standard: continuing professional development • Registration standard: recency of practice arrangements • Registration standard: grandparenting.

In approving the registration standards, Ministers noted advice from the Board that it undertook wide-ranging consultation with stakeholders, and has drawn on the publications, experiences, and the cross-professional work undertaken by other National Boards to develop the core registration standards required for national registration.

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Ministers commented that the registration standards were largely consistent with the equivalent registration standards of the other 14 National Boards, while being relevant for this profession.

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Overall paramedic numbers and metrics

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Likely numbers of paramedics who could progress through each of the three pathways for grandparenting towards registration

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A national register of qualifications

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The national project team is also considering a possible ‘statement of service’ document to be provided by the employer which will enable those paramedics who do not have a formal qualification, but meet the other requirements in pathway C of the grandparenting standard to be considered for registration.

• The Board currently has published its consultation paper on the draft guideline for informing a National Board about where you practise.

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May

Jun

For other registered professions, there is a requirement to include details of the address at which you predominantly practise your profession – known as ‘Principal Place of Practice’ – but given the level of paramedic movement across bases, the national project team is looking to change that nomenclature to ‘paramedic base location’.

2019

2018

2017 Apr

The Board has commenced a program of key stakeholder engagement across Australian State and Territories.

These visits will continue over the coming months to discuss matters relevant to the upcoming registration of paramedics. Included in this series of visits will be a number of face-to-face information and Q&A sessions for paramedics to attend and ask questions.

Jul

Aug

Sep

Oct

QAS conducts regional information sessions Paramedicine Board consults on national registration standards

Nov

Dec

Jan

Feb

National webinar conducted by AHPRA for all paramedics

Winter 2018

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Apr

May

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National Board begins jurisdictional forums: Health Ministers approve national registration standards

Jul

Aug

Sep

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National Board seeks expressions of interest from accrediation bodies

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Dec

Department title / section / topic

Criminal History check Q

I am a paramedic about to consider applying for registration.

I already have been subject to a Criminal History check when I started work for the QAS. Does AHPRA need to run another Criminal History check on me?

A Yes, the Paramedicine Board of Australia and AHPRA conduct Criminal History checks on all health practitioners applying for registration. Health Ministers, in designing the national scheme, were concerned that public safety around health provision by health practitioners needed to be improved, so they resolved to institute the highest level of criminal history checking available in Australia. This is a check which differs from the earlier screening which was conducted on you when you applied for your position with the QAS. It also differs from other criminal history screening processes such as under the Blue Card arrangements for working with children.

FAQs

Registration Standards

Professional Indemnity Insurance (PII) Q

If I have PII only through my employer, what happens if I help someone in the street and something goes wrong.

Can I be sued? If I am a Registered Nurse and also wish to register as a paramedic, do I need to have another PII policy to cover my work as a paramedic?

Q I had a criminal history check done when I immigrated to Australia two years ago. Is it still valid?

A It is your responsibility, to ensure you have appropriate indemnity coverage for any practise you do.

A If you are applying for registration and you declare a criminal history outside Australia, and/or have lived, or been primarily based in one or more countries other than Australia for six consecutive months or longer, when aged 18 years or over, you must apply for an International Criminal History Check (ICHC) via one of the AHPRA-approved vendors before you lodge your application. AHPRA is required to do a new criminal history check on all applicants, so past checks cannot be used. The cost of AHPRA completing a domestic (Australian) criminal history check is included in your application fee, but an ICHC must be paid for by the applicant. More information on the ICHC process can be found on the AHPRA website. As ICHCs are valid for only three months from the date of issue, please do not apply for an ICHC until the Board advises the date that registration will begin.

The Health Practitioner Regulation National Law Act (National Law), as in force in each state and territory provides that a registered health practitioner must not practise the profession in which they are registered unless appropriate PII arrangements are in force in relation to their practise.

As an employee of the QAS, working as a paramedic you are covered for PII (vicarious liability) by the Government through the Queensland Government Insurance Fund (QGIF) and afforded protection for your practise under the Ambulance Service Act 1991, provided you ‘act in good faith’ and are not wilfully reckless in your practise. The latter is a similar arrangement for all government health practitioners in Queensland. Arrangements differ in other states and territories.

Paramedicine Board

Paramedicine Board of Australia

Paramedicine Board of Australia

REGISTRATION STANDARD: CONTINUING PROFESSIONAL DEVELOPMENT

REGISTRATION STANDARD: PROFESSIONAL INDEMNITY INSURANCE

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of Australia

DARD: REGISTRATION STAN gE skills English langua 17 May 2018

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DARD: REGISTRATION STAN ory Criminal hist 17 may 2018

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REGISTRATION STANDARD: Recency of pRactice 17 May 2018

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REGISTRATION STANDARD: Grandparen tinG 17 May 2018

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Visit www.paramedicineboard.gov.au to find out how you can get #readytoregister

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Good-bye … and ‘thank you to QAS’ …

In February 2018, Cairns resident Kerry Yelavich experienced every parent’s worst nightmare when her adult son Brendan died.

Kerry, who found Brendan unresponsive, called Triple Zero (000) and performed CPR until paramedics arrived. Brendan was subsequently transported to hospital in a critical condition and later passed away.

“Kerry’s words come straight from the heart.

What a wonderful, strong woman she is to be thanking the QAS for our efforts, despite the enormous grief she and her family are experiencing.’’

Despite the tragic loss of her son, just six weeks after his death this brave, courageous mother penned a beautiful, uplifting and graceful letter expressing her heartfelt thanks to QAS Operations Centre Supervisor (OCS) Angela Timmins and paramedics Joanne Pannell, Mishe Pascoe, Patrick Forrestal and Kelly Hogan for their roles in assisting her son.

Michelle said she felt compelled to share the special message with the QAS family so that all staff, including EMDs and paramedics, ‘can see the positive impact they have on people’s lives’.

Assistant Commissioner Cairns and Hinterland LASN Michelle Baxter was so moved by the message she gained permission from Kerry to share the letter with our QAS family.

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“Words can’t describe the powerful effect Kerry and her thank you letter have had on me,’’ Michelle said. “In fact, there hasn’t been a dry eye from anyone who has witnessed this message, it is so raw and emotive.

“This letter shows that there is a flow-on effect from the jobs we attend when we are giving it our best shot,’’ she said.

“The efforts of this amazing mother and the crew attending the incident to restart Brendan’s heart, along with the encouragement of the OCS, led to three people being given a new start in life due to organ donation.

“These actions have also resulted in family members and friends – including Brendan’s daughter and Kerry’s granddaughter Mietta – being able to say their good-byes to Brendan in hospital.

“Thank you once again to all involved and to all of our wonderful QAS officers across the state who give it their all every day at work to make a positive difference to the lives of people in our communities.”

Background

■ A tropical Queensland sunset behind the coastal ranges to the north of Cairns is a fitting backdrop to the heartfelt sentiments expressed to all QAS staff in this piece.

The reproduction of Kerry’s letter on the opposite page reflects her original message.

Winter 2018

Good-bye from Cairns

il, 2018

Friday 13th Apr

r grateful . I will be foreve ce an st si as ur ll for yo you all know I made a 000 ca in the hope that c, r ni tte pa le is of th e at nd st se in a lled to 21st February, ly I am compe On Wednesday and consequent ed iv ce re I at th late for the response e on that day! t that I was too ur actions mad felt in my hear yo I e k her for g. nc an rin re th su I ffe . as di ht re e th without a fig calming and m ly hi te ia on n ed up m im ve ll was r her suggestio ver just gi received my ca that I could ne s. I thank her fo se ew ur to kn co I m d r hi ai he e st ot av The person who am any fir uldn’t le Brendan, but as ills learned in m o tired, but I co to save my son me to use the sk stop if I was to g en tin ev . or ay to pp w su on e d si e an rmis was on th encouraging m for giving me pe g me that help neighbours or e kept reassurin om fr sh sure n lp he he w , ek up se to d give er from me. I am simply stop an you all took ov itional ch nd hi co w un in e th ay w look for help or by as driven ofessional w pr I e . th an r fo nd life re ul e B kf th r than ssion fo late to save arrived, I was so dication and pa e probably too de er e w such th e w ed by id at en When the team th ov iv d pr ve actions nd was dr ould have belie r us, m, because your , on the other ha fo hi am ed te on ss is that you too, w up pa th ve he n, gi so you didn’t the way that y beautiful t at m bu th r , fo ul ne kf ve go an ha is th I love cause he . I am so or of his unit. heart breaks be u perform daily the cold hard flo ory ended. My on saving work yo st e e m lif ho ’s at an d nd en didn’t at how Bre cause the story y day. I know th a difference to hat you do ever easier to bear be w h rd uc do ha m to so so ue e ht in ad ug was m you fo th to cont n someone that s you all streng he ve w e gi e pl it nc rip re at e th th ffe di pe ow s kn make a to you in the ho u may not alway if you actually I tell this story u lose a life, yo u must wonder yo yo n n he he w w en ys ev da that there must be t you to know t make it! I wan . nd wish him back hi to save, doesn’ be d although we to those left an ts – or e eff ac ur pe yo at effect of he is now are grateful for. things that we t we know that e bu th e, on on liv s to cu e fo ttl ilt but to from his work have lost his ba e blame and gu , time to return th er er, th in st fa si up s Brendan might s hi ht hi , d, ug ty on ca allowed Kirs lowed Raym try not to get It al e t e. w ar iv y, he al s da ill hi y st th g er ev startin who was ’t shared at at morning in re nt (and she hadn n and best friend na so eg a – pr to e as w by Your actions th e od go with her mum ear that sh Mareeba to say from Brisbane whisper in his up to fly d to an to le e m a farm outside ab hi tim as ve Mietta r. She w tease him, to lo ar old daughter d touch foreve d to kiss him, to lowed his 10 ye she can keep an al at It th ings that they ha ). , th se nd el ky ha ee ne at ch yo th e an of th . st ith of w ca s s r ie at w te or ne a plas ith him ease d retell st hand and make to sit and talk w e loved him an le sh ab h g e. uc in by m be od w to to hold a warm go ho , m to say uch him s hair and tell hi nd the country raid to even to snip some of hi vel from all arou being so very af adness the tra gl om to fr ith s t w le en r nc w be U e Sh and remem , Aunts and nd ns si ha s done together. ou hi C y ld an ho m d him an each of his ance to sit with It also allowed each got the ch rs d loving him. he an ot th m m hi nd g ra lungs! Also bo His two G nd, protectin ha at th ld he future with new d er ha ht am ey ig te th br ul a es rf of ance a wonde many tim ndan’s age a ch the support of ung man of Bre your work and yo to a n d will hopefully ed an tio w e vo lo us de al r it te ur ly, cause of yo stored for la be en s be ey Most important so dn al ki w ve sue ha oman have ne t valves and tis a man and a w ward. His hear y treated. nc ly ge ul er sf es Em d cc ck up the pieces ions to be su at the ICU an at ic pl m co t ar and how we pi he an ith m the w g n un re yo ild assist ch beautiful w we cope with ened to such a difference to ho pp es, of ha ag s ld im ha or d is w sa a th e ’ e at you mad t dwell on th le with ‘why th no gg ow ru do st I kn e to w ts ve ng gh en Althou - you ha your stre th, e those ev eep and I reliv - your courage, life without him r sl e ou ak ot m nn ue l ca in al I nt u n co yo he and night w I draw strength difference e dark hours of ur families and of the amazing yo ng r ki fo in d th an l to situation. In th al in ion for you effort and attent end up praying but put all my ete strangers. I pl m co r fo re ca and your loving our heroes! meet. You are u yo l. al ne u yo yo er ev from show to mpassion you ng work. the care and co r fo edible, life-givi l cr al in u ch yo s su r es fo bl e od pl G m si ay o M em to nk you’ just se The words ‘Tha

Photo: Adobe Stock / eqroy

Team, Dear Paramedic

y,

Yours Sincerel

Kerry Yelavich

(and family)

Winter 2018

15

Why debriefings of all types can be helpful There appears a degree of confusion and misuse of the term ‘debriefing’… there are different types of debriefings (operational/clinical/psychological) and they each have particular purposes and processes, meaning they cannot be readily conflated into the one process, writes Staff Counsellor John Murray.

16

When we attend an incident that we perceive as confronting to our sense-of-self-worth, safety, control or coherence in the world (we call these critical incidents) there is an individually unique experiencing of that event.

But, for two reasons, our experience and the memory of these events is never complete.

1

First, we are only part of it. Other paramedics and EMDs, arriving at different times and with different roles to play in any such event will have different experiences and memories of that event too. Hence, our own memory of any event is never the complete story.

c) The prefrontal cortex, that part of our brain responsible for rational and reasoned thinking, is deprived of blood flow as this gets shunted to the upregulated emotional parts of our brain.

This means it may be far more difficult to concentrate and think clearly.

2

Second, when we are within a particularly stressful or confronting circumstance (as is the case with a critical incident) the emotional parts of our brain (the limbic brain) upregulate our sympathetic nervous system, which means an outpouring of adrenaline and cortisol. These hormones, particularly if in excess in our brains, alter its functionality in the following ways:

Collectively, these factors mean that after a critical incident our memories and narrative of both our external experiencing (what happened, when and where) and our internal experiencing (what I felt and what it meant to me) can be very confused and incomplete.

a) The brain becomes more vigilant to signs of threat, not just physical threat but anything that is perceived as potential threat to our sense-of-self, safety, control and coherence in the world. This means that minor, often off-the-cuff comments by others can be perceived as personal and derogatory, when in fact they may not be b) The part of our brain responsible for providing context and sequencing our experiences in an orderly narrative fashion (the hippocampus) becomes impeded by these hormones. This means that our memory of it may feel disjointed and disorganised – which can be perturbing.

Winter 2018

We may have trouble making sense of the experience and we may have trouble feeling that it is over – that is, we continue to feel irritable, emotionally perturbed and ruminate about it as if the event was still ongoing despite us knowing cognitively that it is over

Understanding there are these different levels of experiencing, helps us understand the differing purposes and processes of different types of debriefing.

Clinical and operational debriefings serve the purpose of review, identifying and evaluating what went well and what did not, with the goal of insight into how matters can be improved for next time. This is a very important aspect of our clinical and operational quality assurance and improvement processes.

During debriefings, the experiencing of each participant is ‘mapped out’, usually in a chronological manner. This not only helps towards the goals of the debriefing, but also, importantly, has significant potential in enabling each person to piece together better and flesh out their own narrative of what happened, when and where.

Priority One

That is, their memory of the external experiencing becomes more coherent and complete.

Psychological debriefing serves the purpose of assisting individuals to make more acceptable meaning of the internal aspects of the experience, creating a more coherent and acceptable narrative of meaning for themselves individually.

This process involves reflection upon personal internal, reactions, feelings and meanings associated with the incident.

Because of the internal, personal and often emotive nature of these components of the incident, any expectation of having to share these feelings in a group setting, like an operational or clinical debriefing, has potential to increase anxiety, emotional distress and one’s sense of loss of control, instead of attenuate them.

Psychological debriefing is usually conducted on an individual one-on-one basis, with a trusted colleague, Peer Support Officer (PSO) or Counsellor, where there is a high sense of trust and psychological safety.

These factors of trust and psychological safety are important catalysts to speaking in deeper ways about matters that are often more personally meaningful.

There is no attempt at clinical or operational debriefings to unmask or explore the personal internal aspects of the critical incident experience beyond acknowledgment and validation that these events can have profound impacts upon each of us in personal ways.

For this reason, clinical and operational debriefings will often have a PSO and/or Counsellor presence, the purpose of which is to: a) provide further acknowledgement and validation of the real and/or potential internal difficulties of the case b) facilitate education and discussion about normal reactions, healthy processing, cultivating resilience and self-care strategies for the subsequent days c) promote the idea that resilience and post-traumatic growth is most likely to come with the resolution of internal struggles that may be occurring at the time d) identify available support options for individuals should further support be desirable.

So, psychological debriefing can be helpful when it is facilitated in a psychologically safe setting that is not forced nor mandated, and in which the individual can self-titrate the depth and breadth of disclosure and emotional catharsis.

Where do I find help?

24-hour telephone counselling  1800 805 980 QAS Priority One Manager  0419 707 397 QAS Staff Counsellors  0408 191 215 or 0417 079 679 or 0409 056 983 QAS Priority One State Office  3635 3333 LGBTIQ+ support service  3830 5888 Chaplaincy service  3835 9923 Local Priority One Peer Support Officers or Counsellors  See list in each QAS Station or on QASPortal

This is the start to creating an internal personal narrative that incorporates the hard-to-accept aspects of the critical incident into a more coherent sense-of-self and of the world.

When this is done effectively, growth and resilience are the outcomes.

That said, the chronological narrative that gets built up through processes within clinical and operational debriefings can often significantly assist individuals with making more sense of the internal feeling and meaning aspects of the critical incident experience.

Winter 2018

17

New stations snapshots

18

South Bundaberg 4670

Mermaid Waters 4218

Above

Above

■ View to the east over the intersection of Wilmington Road and Wyllie Street of the new, co-located QAS and QFES stations.

■ Minister for Health and Ambulance Services, Steven Miles, pictured with some of the QAS team after doing the official opening honours.

The station complements the nearby Bundaberg and Burnett Coast stations and paramedics from the new station are expected to respond to around 360 cases per month. During May, South Bundaberg responded to 658 cases including 302 Code 1 responses. The station includes a day room, kitchen/dining area, rest/study rooms, clinical practice area, staff amenities, office space for the Clinical Education Unit and a multi-purpose room. There is also room to expand. The flood-proof site provides the space to operate a coordination centre during emergency events or natural disasters and house the extra resources that may be required during those type of emergencies.

Since 1987, the QAS has been operating ambulance services in the area from the station formerly known as Coral Gardens Ambulance Station (CGAS). In 2015, the QAS identified that this station building was reaching the end of its life and was no longer fit for purpose.

Also, CGAS was named after a nearby housing development which no longer exists and this caused confusion. The local community, as well as QAS staff, requested the station be named Mermaid Waters Ambulance Station. The old station was demolished and rebuilt as a new purpose-built facility on the same site and has been known by its new name since construction was completed. It became operational on 20 March 2018.

SOUTH BUNDABERG: FAST FACTS

MERMAID WATERS: FAST FACTS

Location

Location

Corner of Wyllie Street and Wilmington Road, Thabeban. Officially opened on 10 May 2018, the $5 million station has been operational since 28 March.

LASN: Wide Bay

Managed by Chief Superintendant Russell Cooke.

Complement

• OIC: Kim Wilkinson • 16 Paramedics • 5 Flight Paramedics (previously attached to Burnett Coast Ambulance Station) • Manager Clinical Education and 2 Clinical Support Officers staff the co-located Wide Bay Clinical Education Unit.

Vehicles

• 4 Mercedes Sprinter ambulances • 1 four-wheel drive ambulance • 2 emergency response vehicles (OIC/CCP).

Winter 2018

5 Allandale Entrance, Mermaid Waters.

Officially opened on 10 April 2018.

LASN: Gold Coast

Managed by Assistant Commissioner John Hammond.

Complement •

•

OIC: Kylie Garner (Jay Nevins was Acting OIC when the station was officially opened) 40.75 budgeted full time equivalent (FTE) paramedics approved for the Mermaid Waters Ambulance Station, including an OIC and 5 budgeted FTE LARU officers.

Vehicles

• 7 Mercedes Sprinter 319 ambulances • 1 Hyundai Santa Fe Emergency Response Vehicle (ERV) • 2 Hyundai Santa Fe ERVs (LARU).

New QAS stations snapshot

The QAS has welcomed the official opening of four ambulance stations and an emergency and fleet manangement precinct between March and May 2018. The stations ensure that residents in need of emergency pre-hospital health care in these areas are better serviced.

Geebung 4034

Birtinya 4575

Above

Above

■ In the expansive space (images shown in last edition’s GC2018 feature), Minister Miles and Commissioner Bowles joined the team.

■ View south over Kawana Way to the Sunshine Coast University Hospital precincts with the new Birtinya station in the foreground.

A need for more appropriate accommodation for QAS Emergency Management and Fleet and Equipment Operations Units was identified in 2015. With a number of synergies in the two operations and opportunities for savings through shared resources, it was decided to co-locate the pair at the Bilsen Road site. This also provided a strategic location for a new ambulance station to service an area including Virginia, Zillmere, Aspley, Banyo and Taigum.

Total cost to purchase, fitout and upgrade the Geebung facility was $13 million. The Emergency and Fleet Management precinct played a pivotal role in the preparation, planning, support and response during GC2018 and housed the QAS GC2018 Support Hub.

Birtinya Ambulance Station services an area from Caloundra in the south, north to Kawana Waters and west towards Buderim and Sippy Downs. The station is strategically positioned at the northern end of the site of the co-located Sunshine Coast University Hospital and Sunshine Coast Private Hospital at Birtinya. Adjacent to the east-west link provided by Lake Kawana Boulevard between the north-south axes of Kawana Way and the Nicklin Way, the new station has swift access to the major districts in its operational area.

There is ample room in the drive-through plant room for emergency vehicles, including space for additional resources should they be required during a major emergency event.

GEEBUNG: FAST FACTS

BIRTINYA: FAST FACTS

Location

Location

LASN: Metro North

LASN: Sunshine Coast

497 Bilsen Road, Geebung. Geebung Ambulance Station commenced operation on 10 July 2017 with the official opening on 26 March 2018.

Managed by Assistant Commissioner Chris Broomfield.

Complement • •

•

Acting OIC: Susan Dyson 14.72 budgeted FTE paramedics approved for the Geebung Ambulance Station, inclusive of an OIC 5.2 budgeted FTE LARU officers working from the Geebung Ambulance Station.

Vehicles

9 Bragg Street, Birtinya. Officially opened on 29 May 2018. The $4.4 million station was completed in July 2017.

Managed by Assistant Commissioner Tim Eva.

Complement • • •

Acting OIC: Grant Williams 10 paramedics 6 Clinical Education staff (One Manager Clinical Education plus 5 Clinical Support Officers).

Vehicles

• 3 ERVs • 3 Mercedes Sprinter 319 ambulances.

• 3 Mercedes Sprinter 319 (Acute) ambulances • 1 Hyundai iLoad (LARU) • 1 Hyundai Santa Fe (LARU).

Winter 2018

19

QAS strengthens ‘cultural competence’ Congratulations to the newest recruits of the QAS’s Indigenous Paramedic Program (IPP), who officially commenced their careers with the QAS in May. The recruits hail from Palm Island, Cooktown, Thursday Island, Mornington Island, Mount Isa, Ravenshoe, Mossman, Charleville, Hervey Bay, Spring Hill and Durack.

They have completed a five-week course in and around Brisbane and returned to their communities to continue their QAS educational commitments.

During their training course, the recruits were joined by current cadets of the IPP and Culturally and Linguistically Diverse (CALD) Paramedics Program at an official event at Kedron’s Emergency Services Complex.

Above

The group then headed to the scenic Kangaroo Point Cliffs for an official Acknowledgement of Country and historical story sharing with Turrabul Elder Joe Kirk. Joining the gathering there were lecturers from Central Queensland University (CQU).

■ The newest recruits together with current IPP cadets, Elder Joe Kirk and representatives from new QAS education partner Central Queensland University.

The QAS and CQU started a new education partnership for the Indigenous Paramedic and CALD programs this year.

This involves completion of the Diploma in Paramedical Studies at a tertiary education level preparing cadets for Bachelor studies in 2019.

20

Cultural Capability Co-Coordinator Trish Murray said the Indigenous Paramedic and CALD programs demonstrate ongoing commitment from the QAS to strengthen its cultural competence.

“The QAS provides employment and educational opportunities to Aboriginal and Torres Strait Islander people and people from diverse backgrounds, in communities statewide,” Trish said.

Above right (L to R)

Background

■ Selina Hughes (Kirwan), Gerald Wotton (Palm Island), Kieta Lenoy (Kirwan), together with Katherine Barry, Monica Fourmile and Mickeal Sibley (Palm Island), have completed their inductions.

■ Turrabul Elder Joe Kirk was the centre of attention as he shared stories with his enthralled audience high above the Brisbane River.

Winter 2018

QAS IPP and CALD news

QAS Indigenous Network

National Sorry Day

The QAS Indigenous Network comprises Indigenous Liaison Officers and Cultural Capability Champions to help support the QAS’s efforts in relation to improving the cultural capability of its workforce and improving outcomes for Indigenous communities.

The QAS recognised National Sorry Day ahead of the annual event with a special gathering at Kedron’s Emergency Services Complex on 25 May.

On Friday 25 May the network met in the auditorium at Kedron’s Emergency Services Complex to commence the development of the next QAS Cultural Capability Action Plan.

Held on behalf of the Department of Health, the event was attended by members of the QAS Executive, the QAS Indigenous Network and other Kedron employees, all of whom came together to reflect and acknowledge this day of Aboriginal and Torres Strait Islander cultural significance.

National Sorry Day is held on 26 May each year to acknowledge and recognise members of the Stolen Generations.

National Sorry Day was established after the Australian Human Rights Commission report ‘Bringing Them Home’ which was tabled in Federal Parliament on 26 May 1997. The report detailed painful evidence of the removal of Aboriginal and Torres Strait Islander children from their families.

The action plan outlines the commitment of the QAS to grow its Aboriginal and Torres Strait Islander cultural capability in order to: • Enhance the quality of culturally appropriate services provided to Aboriginal and Torres Strait Islander people and communities • Assist Aboriginal and Torres Strait Islander staff advance their careers.

The network will continue to support relationship building between the QAS and Indigenous communities across Queensland in the achievement of these goals and all staff are strongly encouraged to participate and become actively involved in supporting events that recognise Indigenous culture and heritage.

The event included a short video to recognise the National Apology made in 2008 by the federal government and the Parliament of Australia for actions taken during the Stolen Generations.

Above

■ Penina Whap and Majella Filewood both returned to Thursday Island.

Left

■ The QAS Indigenous Network beginning work on the next action plan.

Below

■ PTO Constance Rovina with Yarrabah OIC Claine Underwood, flanked by Deputy Commissioner – Executive Director, Corporate Services Michael Metcalfe and Deputy Commissioner Service Planning and Performance Dee Taylor-Dutton.

Cairns and Hinterland LASN Patient Transport Officer (PTO) Constance Rovina, a member of the QAS Indigenous Network, spoke at the QAS National Sorry Day event to share her story about how actions taken during the Stolen Generations either directly or indirectly affected her family.

21

The QAS would like to thank Constance for sharing her story with those in attendance to assist in greater understanding of how these events of the past have impacted the lives of so many.

For more information regarding the Network or Cultural Capability within the QAS, visit the QAS Portal.

Winter 2018

‘Marathon medic’ on a fundraising mission Forget the comfy running shoes and sportswear: when paramedic Ryan Hansen takes to the starting line of the Sunshine Coast Marathon, he will be donning work uniform and boots. Jo Hales talks to the Beerwah-based officer who is on a mission to break a Guinness World Record while raising funds for QAS Legacy.

Background

■ With the stunning vista of the Glass House Mountains National Park behind, Ryan should be glad the highest elevation on the marathon course is ‘only’ 30m (twice – at the 1km and 6km marks).

22

Photo: Kristopher Crews

Paramedic Ryan Hansen is on a mission to break a Guinness World Record while raising funds for QAS Legacy – and on 19 August, he will have an opportunity to achieve his goal when he races into action at the Sunshine Coast Marathon.

Ryan is competing in the 42.195 km event in a bid to break the current world record for the ‘Fastest time to run a marathon dressed as a Paramedic (male)’.

To set a new record, Ryan will need to finish the race in under 3 hours, 58 minutes and 17 seconds – the time achieved by current Guinness World Record holder Karsten Koehler from Germany – set on 3 June 2017.

To meet the criteria, Ryan will have two fellow participants running alongside him to visually verify the attempt, and don his operational shirt, pants, epaulettes, belt, caduceus badge, name badge and work boots.

“I am not looking forward to wearing the work boots but I have been getting plenty of training in,” Ryan laughed.

Winter 2018

Ryan, 31, has also invested in a treadmill so that he can practise in uniform and boots in the comfort of his own house, without having to worry about inquisitive stares from people if he was hitting the streets for training.

Amazingly, Ryan took up running only two years ago.

“I am always trying to keep fit and active so I thought I would give running a go a few years ago as it is easy to schedule in sessions when you are a shift worker … Now it has become a bit of an addiction,’’ he said.

It was not long after Ryan took up running that he seriously started contemplating the idea of attempting a Guinness World Records attempt.

“I have always had a desire to break a Guinness World Record. I used to get Guinness books when I was a child and I would dream of what I could try to accomplish,’’ Ryan said.

“When I took up running, and really enjoyed it, I thought the running and the record attempt were a perfect fit.”

MARATHON LEGACY

For updates on QAS Legacy Scheme activities visit: www.facebook.com/QASLegacy/

Ryan admits his strength in the lead up to the marathon and his inspiration on race day comes from the fact he is raising funds for QAS Legacy, a charitable organisation that provides a range of services to QAS families who have suffered the loss of a loved one.

“I would encourage anyone who wants to help out, to please donate to this fundraiser.

Every dollar raised will make a difference.’’

Ryan will be cheered from the sidelines by friends and work colleagues and said it is good to know there will be ambulances on standby for anyone needing assistance at the marathon.

“I am delighted to be raising funds for QAS Legacy,’’ Ryan said. “This makes what I am doing so worthwhile.

Above left

■ Contrasts in footwear, as Ryan contemplates the 19 August challenge.

Photo: Kristopher Crews

‘’Hopefully I won’t be needing any assistance,’’ he laughed. “Although I wouldn’t be surprised if I have a few sore, blistered toes.”

“The QAS Legacy Scheme is such an important charity that provides worthwhile assistance to QAS families who may be doing it tough or could benefit from some financial support.

23

To support Ryan’s fundraiser, visit www.qas.legacy.org/ryan-hansen-sc-marathon All donations over $2 are tax-deductible.

More information about the 2018 marathon – and the stringent Guiness record attempt guidelines: >> www.sunshinecoastmarathon.com.au/medic-marathon >> www.guinnessworldrecords.com/records/how-to-set-or-break-a-world-record/ Left

10Km 5Km 2Km

Gate 2 Medical

Toilets

Alexandra Headland Surf Lifesaving Club

Massage

Alex Surf Club FOOD

Podiatry Tent

VIP Public

Sponsors

21.1Km 42.2Km

Gate 1

Club Tent

s

Westpac Hot 91

■ Alexandra Headland is the designated event precinct, for supporters to cheer Ryan on at the start or finish – or you might like to ‘pop up’ in the sidelines for some welcome encouragement along the route: check out the course maps on the Sunshine Coast Marathon website!

Map: Sunshine Coast Marathon

Coffe

e Van

REGO

Picnic Tables

Recovery

START

Recovery

Alex SC BBQ

Stage

Gate 3

FINISH

T STAR

Mari St

P

Bag Drop

EXPO Alex SC BBQ

Skate Park

Coffee Bag Drop Van Unity Rides Pony Water Van

Toilets

KEY Information

P

Event Precinct August 17th-19th

sunshinecoastmarathon.com.au

Parking Aid Station Toilets Patrolled Beach Food Stalls

Winter 2018

Article title

AGAINST ALL ODDS In 2017, carpenter David Conway ‘incredibly’ survived a seven-storey fall at a Gold Coast workplace. Jo Hales found out how the charismatic Irish-born tradie is recovering almost one year on, at a special reunite with the QAS paramedics who helped saved his life.

It has been almost 12 months since tradie David ‘Dodger’ Conway miraculously survived a fall from a seven-storey building under construction at a workplace in Varsity Lakes. The carpenter, who had been on scaffolding, fell more than 20 metres, landing feet first on a concrete slab, just centimetres away from vertical reinforced bars.

David’s legs were shattered from the impact as was his pelvis and ribs. One of his ribs pierced a lung and then ruptured his heart.

Amazingly, despite the extent of his injuries, David was still conscious when paramedics arrived on scene.

The paramedics – Operations Supervisor Carmen Jensen, ACP2 Kate Scriven and Hayley Muller, CCP Natasha Adams, Student Paramedic Bradley Clark and HARU Paramedic Michael Kerr – worked tirelessly on David to stabilise him.

24

This included anaesthetising David, splinting his limbs and pelvis, surgical thoracostomies to the chest, performance of a trauma ultrasound and then a blood transfusion.

All these procedures were performed in a very short timeframe before David was rushed to Gold Coast University Hospital (GCUH) in a critical condition for life-saving surgery.

The fact that David survived his injuries is nothing short of a miracle according to QAS Medical Director Dr Stephen Rashford.

Background

■ The construction site which was the scene of David’s accident is now a completed, multi-building residential complex; this image vividly captures the seven-storeys.

Above

Photo: QAS Media / Jo Hales

Winter 2018

■ Paramedics working on David at the Varsity Lakes site.

Photo: Gold Coast Bulletin / Nick McElroy

AGAINST ALL ODDS: ‘INCREDIBLE’

“The level of teamwork on-scene, the speed and complexity of intervention followed by the early lighting-up of the trauma team, was simply superb.”

The Dublin-born tradie, who migrated to Australia in 2002, was in a coma for two months and in hospital for more than eight months. When he awoke from his coma, David needed to have a temporary tracheostomy to assist with his breathing.

– QAS Medical Director Dr Stephen Rashford He said, “in the past I have travelled to many places all over the world including the United States, Europe, England and New Zealand.

“Everyone I have met along the way has been in touch since my fall and they have been supporting me on my journey to recovery.”

He received 82 litres of blood and had 37 operations under the guidance of GCUH Trauma Director Dr Martin Wullshleger.

Both of his legs were amputated and he now has four bolts in his pelvis and rods inserted in his left leg; a filter in his vena cava stops blood clots coming up from his legs.

David experienced many ups and downs in hospital and came close to death on multiple occasions – including one time when he had the tracheostomy and the ‘trachy’ became blocked.

“I couldn’t breathe and just accepted that I was going to die, again,’’ David said. “Thankfully, the monitoring machine’s bells started ringing and more than 10 nurses and doctors rushed in to fix the problem.”

Photo: Adobe Stock / fotowunsch

Yet, despite the extent of the physical and psychological trauma he has endured, ‘Dodger’ – as he is affectionately referred to by family and friends for, among other things, having dodged death a few times – refuses to feel sorry for himself, continuing to always look on the bright side of life.

“I am still healing but I have so much to live for,’’ David, 38, said. “I have an amazing home, a gorgeous daughter, a beautiful, happy wife.

I have worked my whole life, written four books which have been published and not only do I live in the best place in Australia called the Gold Coast but I live in the greatest country in the world. In addition to that, I have my (Australian) residency.

“I have so much love and support from my family and people around the world.”

David said in many ways it had been ‘a year of connection’ since his life was drastically rewritten in July last year.

25 David does not remember his fall but straight after his family received the devastating news, mum Connie, dad Shay and brothers Richie and Steve hastily prepared to board a plane from Dublin for the long, anxious flight to the Gold Coast.

Connie put her life on hold once she arrived in Australia so that she could help daughterin-law Viv support David, with neither woman initially knowing whether he would live or die.

Above

■ A visibly relieved Connie with her ‘artful Dodger’.

Photo: QAS Media / Jo Hales

Below

■ David with his gorgeous daughter Keisha.

Photo: Supplied

She helped care for David until boarding a plane mid-June to make the bittersweet journey home to Dublin.

The brave mum, who has an undeniably strong bond with her middle son, said remaining optimistic helped her deal with David’s devastating injuries.

“David’s survival is testament to our highly-trained staff integrating into a very sophisticated high performance trauma system, whose rates of survival for major trauma are the highest in Australia and up there with any jurisdiction worldwide.”

– QAS Medical Director Dr Stephen Rashford

Winter 2018

AGAINST ALL ODDS “I just had to stay positive and hope he would have a good recovery … thankfully he has turned out okay,’’ Connie told INSIGHT before she returned to Ireland. “David was also so positive which really encouraged me.”

While it was hard for David to say goodbye to his mum, he feels blessed that he and Viv and Keisha had her support for such a lengthy period following his fall.

“It was fantastic having mum here. She came to the hospital every day. Waking up out of a coma and having my mum – who lives in another country – by my side was just brilliant.”

Also facilitating David’s recovery has been the unconditional love and support from Viv, a nurse at GCUH, and the apple of his eye, seven-year-old daughter Keisha.

Below

■ Mum Connie with Keisha’s QAS bear at the reunite.

Photo: QAS Media / Jo Hales

26

“Keisha gives me a reason for living,” he said.

“My mission is to give her the best life. I am just grateful that I now have the chance to see her grow up. It makes me proud of just how empathetic she is. She just has so much feeling for people. What more could I ask for!”

Recently, David received more love and support when he reunited with five of the paramedics who were involved in treating and transporting him to GCUH on that horrific day in 2017.

Background

■ David, again the focus of paramedic attention but in the more relaxed reunite setting.

Photo: QAS Media / Jo Hales

The much-anticipated reunite, on the last day of May 2018, at a Clear Island Waters park, was attended by Carmen, Kate, Hayley, Natasha and Student Paramedic Bradley – who was on the first day of his placement at Burleigh Ambulance Station when he attended David’s case.

David was deeply moved when he heard the paramedics describe what an impression he had made on them. Aside from the clinical discussions, Kate and Hayley told David how they visited him while he was in a coma in the ICU, and Carmen described how every day for weeks after David’s fall she would enquire about his progress and provide updates to QAS staff.

Winter 2018

“I was really touched by what they told me, in fact I was lost for words at times,’’ David said.

“It was really rewarding to catch up with them and say a huge ‘thank-you’ for their love, support and TLC … they saved me and gave me a second chance at life.”

David – who now has a motorised wheelchair with an adjustable seat so he can easily get in and out of his car – certainly isn’t letting his injuries hold him down – he has been busy renovating the family home.

“I was renovating on weekends before the accident and, once I got home from hospital, I got back into phase two of the renovations,’’ David said. “I have my own chippy and sparkie.

The house is starting to look amazing. This is my hobby and I love doing it.”

One of the highlights of the renovation is a feature wall David has adorned with photos that capture memorable moments from throughout his life.

“This is a really special wall and it is great to have a spot in the house where you can reflect on fond memories from your past and present,” he said.

David said another tool in his road to recovery is taking things one day at a time.

“There is no point worrying about what the future holds,’’ he said. “O Là Go Là is an Irish saying meaning ‘day by day’. The power of life is to live in the present moment, to make each moment the best it can be.

“I had everything I ever wanted before the accident and now I am continuing on with my happy life fulfilling my dreams … that is how I roll. I want to encourage everyone to fulfil their dreams too, which may just be my new mission in life.”

AGAINST ALL ODDS: ‘INCREDIBLE’

FIRST-HAND: CCP Natasha Adams lt was a cool but clear July morning on the Gold Coast and I had just come back to work from four weeks of leave. After logging-on at Burleigh, myself and the crew – Kate, Hayley and student observer Brad – had planned to head down and get coffee from Burleigh Heads.

I was on the phone to Gold Coast HARU officer Michael Kerr when I heard the crew get dispatched [the EMD who took the call was Adam Boniwell] to a fall in Varsity Lakes. Shortly after, Michael and I were also attached to the case.

The updates on the MDT stated there had been a fall from a construction site. To begin, the information provided did not indicate how critically unwell the patient, David, was. lt was only when I was a few minutes from scene that an update came through advising the patient was turning grey.

The initial crew arrived on scene a few minutes before me and were met with difficult access and egress, immediately calling for QFES and continuing Michael and myself Code 1 as, even though David was GCS15, he had multiple significant injuries. lt was only then that the crew was advised he had fallen from the seventh floor, more than 20 metres onto concrete, missing vertical reinforced bars only by a matter of centimetres.

Kate, Hayley and Bradley were exposing David and finding out the extent of his injuries while reassuring the still-conscious patient that we would look after him. David was having difficulty breathing with Room Air SP02 84%, which was slowly getting worse even with oxygen therapy.

We could record a blood pressure of 112/88 however, due to the cold [conditions] and David’s prone position and multiple injuries we were unable to establish IV access until we had rolled him.

David had obvious severe chest injuries, a rigid abdomen, a maligned pelvis with skin stretching over bone ends,with potential femur fractures and significantly disrupted open lower leg fractures. QFES played a pivotal role in the extrication of David and helped while we worked to stabilise him. Kate, Hayley and even Brad – on the first day of his placement at Burleigh station – were truly exceptional. I was so proud to be part of such an expert team of ACPs, going above and beyond in their management.

When Michael arrived, we all worked together to carefully manage David’s pain – he required chest decompression while still conscious, as he had such severe chest injuries.

His legs were pulled to length and splinted. He had two units of Packed red blood cells running as well as TXA. David was then placed in an induced coma and transported to GCUH. At GCUH we were met by an ED resus team as well as the trauma service, interventional radiology and anaesthetists.

David was taken directly to theatre under the red blanket protocol and was in the operating theatre within 13 minutes of our arrival.

rk SP Bradley Cla : H IG E L R U B T at got him to in a manner th CEMENT A A L P F le to operate O ab Y re A we D we T , FIRS Together ey Clark ent

SP entals re.Bradl my placem e ca itivE: T TI finM FIRSde the first day of own me fundam ntially e, our roles took place on ’s care has sh te ll en po vid fa sc to ’s Da e t th ay in en d to nw ud e lve m St David Co n. En-rout Being invo t transition fro . bulance Statio to my presen re considered in we ke s ta an at Burleigh Am ll pl wi I le d and possib ’s, d value medic. were discusse such as David s we learn an Graduate Para tending a job of the system at r e ic ve itical nc ed ne cr rta m in ve ra po ha be Pa im u the As a Student when we may imulus that yo I understand ovide us with ation slightly in degree of st pr rm rta ey fo ce th in a e g ur is sin ct e ru ther proces the st fore, making ambulance experienced be situations. rk, be it within we at g. in wh t ng no le s sive team wo wa he rtant to e co po siv at more chal im th on is it sp ise I recogn s, is vital and ely alert and re propriately ice et ap rv pl m se to : whether y y co ve ar ar gi vid lin ss to ip ce To find Da or multidisc , RU has something r plans was ne HA ne ou d g yo in an er ift re ev pr sh at Ca ed ocedures th al expected, so ting in advanc acknowledge up from Critic had sis ck as we Ba ed . or ly ilis m g ick ut hi ba e qu at ry s ar fluid access and tre re if resource after us and ve it be holding a ive optimal ca rived minutes proceed. tient will rece to pa Paramedics ar e ed th nt wa of how we expected to am that was a rough plan effectively. my degree, I ke part in a te that I could ta second year of e nature of e ul th will take the th ef n I at in d ve gr t, gi an y en s t, el ud es en As a st I am extrem entions treatment proc a traumatic ev rv e ch te th in su in ital clinician. g in at in sp rv se vid ho se etake a back s able to help Da to the future years as a pr t I would be ob wa I gh ou … th I ics n. ed ram d in David’s conditio er-qualified pa lessons learne th something ed by the high am member wi te being perform a as , ics ed ed ilis I was ut ide param mistaken, as erating alongs ing put to work op ion of stabilis nt te in le to give: I was so e th th wi e lic po d firefighters an David.

Winter 2018

27

The life-saving butcher from Balonne Maxine Murray loves being a QAS volunteer driver assisting the ambulance station at Surat – a rural town on the Balonne River, 380km west of Brisbane and 70km south of Roma – as Jo Hales discovered.

Maxine is often called on to help out when there is a single officer on duty at the Surat station and assistance or a driver is needed for an incident which requires patient care.

“I turned around and drove back to make sure it hadn’t gone over the embankment into the gully.”

Maxine walked up and down an almost one kilometre stretch of road but couldn’t see a vehicle in the thick foliage below. She started to wonder if she had imagined the incident – then, thankfully, a car horn sounded.

As Maxine took a closer look she spotted the car 10 metres below, upside down with the driver hanging out of the car.

His arm was trapped under the vehicle.

28 28 Above

■ Maxine proudly holds her Achievement Award on Australia Day 2018, alongside Maranoa Regional Councillor Wendy Newman.

Late last year Maxine found her skills put to the test when an incident unfolded in front of her as she was driving home for a lunch break from the Surat Butchery she owns with husband Keven.

“I was about one kilometre out of the town driving along the Carnarvon Highway when suddenly a car came in my direction on the wrong side of the road,’’ Maxine said. “It all happened so quickly, it was one of those heart-pumping moments, but I managed to swerve.

“I immediately looked into the rear-view mirror but I couldn’t see the car and there was no dust.

The site was difficult to access, so after reassuring the patient help would be on its way, Maxine called for backup and waited until the first emergency crews – including Surat Officer in Charge Jo Clarke, paramedic Thomas McCurdy and the local hospital doctor Michael Graham – arrived.

“The patient was conscious and I was talking to him the whole time. He was a very lucky man.

Had I been one minute later I wouldn’t have seen him,’’ Maxine said.

Due to the difficult, dangerous positioning of the vehicle, it took QFES almost two hours to extricate the patient and winch him to the top of the road on a stretcher.

Jo said even the paramedics were tested trying to treat the patient on scene due to the awkward positioning of the vehicle and the nature of his injuries.

The man was eventually airlifted to Toowoomba Hospital in a stable condition with a suspected compressed shoulder injury, broken ribs and other injuries.

Right

■ Surat OIC Jo Clarke visiting Maxine at work.

Winter 2018

Maxine said she became a QAS volunteer driver two years ago because after raising four children and finding herself with some spare time and flexibility, she was determined to give back to the community.

“I like helping out and I can be really strong if I have to,’’ she said. “Having boys who have cut themselves over the years I am used to dealing with cuts and other injuries.”

Her QAS volunteer role includes helping out with the stretcher, carrying equipment and ‘a lot of driving’.

Jo said Maxine’s help was invaluable.

“Maxine is perfect for us.

If we didn’t have her helping when there is only one of us responding to an incident, we would have to ask an auxiliary firefighter to come and drive and we don’t like to do that in case they get called to a potential job,’’ Jo said.

“In addition, Maxine’s local knowledge of the area is amazing and she is very skilled at driving a 4WD.

“We keep a spare vest for her in the ambulance and just pick her up at the butchery if needed or on the side of the road. She is always eager to assist us on scene.”

Jo said Maxine had assisted with road traumas and big medical jobs such as cardiac arrests and anaphylactic cases.

“There have been severe medical cases such as one where Maxine had to drive the ambulance to Roma while I was caring for a septic patient.”

Another job involved a truck rollover.

“The driver managed to get himself out but he had severe head lacerations. Maxine just got straight to work, getting out the bandages so that we could start applying first aid. She is amazing like that.”

Jo, who has been based at Surat for almost six years, said it is like a beautiful little village. “It has a strong sense of community and everyone looks out for one another.”

High Acuity Response Unit Report

CASE

A 10-year-old child was noticed to collapse while walking in a shopping centre.

The child was initially noted to be seizing by bystanders. Shopping centre security arrived, noting the child to be in cardiac arrest and CPR was started. An AED was requested to be brought to the scene but the responding QAS unit arrived very shortly afterwards.

The child was noted to be suffering a ventricular fibrillation cardiac arrest.

The ACPs promptly defibrillated the child, with return of spontaneous circulation (ROSC) obtained. A CCP arrived soon after to assist the ACP crew.

The child was extricated from the scene.

Treatment included supplemental oxygen via face mask, an oropharyngeal airway, cardiac monitoring and intravenous access.

The conscious level remained depressed and HARU were requested. Enroute to hospital the patient suffered another seizure, which was promptly treated with 2.5mg midazolam IVI.

The patient was induced with 40 microg fentanyl and 20mg propofol, with 50mg rocuronium administered for muscle paralysis. The intubation was uneventful and the child travelled well to hospital.

Upon arrival of HARU, the child was noted to be GCS 6 (M4), an oropharyngeal airway in situ, a respiratory rate of 18/min, SpO2 98% and a systolic blood pressure of 95 mmHg. A 12 lead ECG revealed a QTc at the upper level of normal.

The child was admitted to intensive care and underwent numerous investigations.

Ultimately, ‘prolonged QT syndrome’ was diagnosed and an internal cardiac defibrillator (ICD) was placed.

No other conduction defects were noted.

Given the depressed conscious state and recurrent seizures in the setting of a VF cardiac arrest, a decision was made to undertake a rapid sequence induction (RSI).

Thankfully the child made a full recovery without any cognitive deficit.

QAS Medical Director Dr Stephen Rashford

Photo: Adobe Stock / yiucheung

HARU AUDIT lessons

1. Successful outcomes require the entire system to work well – all the links in the chain of survival are required.

Great early bystander CPR in this case was important. The potential use of an AED was also noted.

2. Excellent care by the ACPs and the CCP ensured any secondary brain injury was minimised.

Close attention to post ROSC care is vital.

3. More relevant to adult post ROSC patients, but it is best to wait 10 minutes after ROSC before attempting

to extricate and move from the scene. This is a very vulnerable period, with likely re-arrest occurring.

Let the patient settle and optimise ABCs during this period.

4.

Paediatric RSI is infrequent, although HARU had undertaken three cases in the previous three weeks.

It requires very close attention to detail. Please note, this procedure is limited to very senior clinicians in hospital. HARU operatives are the only clinicians to intubate children in this circumstance, to minimise risk and optimise outcomes.

5. A myriad of causes may cause sudden cardiac arrest in children. It is a different aetiological group from adults.

Winter 2018

29

THANK YOU :) I would just like to thank the two female paramedics (Danielle Everyone has different levels of success. For me, success Kunde and Brittany Harvey) who can never be achieved unless you have the desire to Just want to say a big thank you to the ladies rescued me from the escalator initiate it. The amazing work and commitment from staff I wanted to extend my thanks(Corinne and Wilkes, Kate Olive and Candice at the Drayton shops on 18 April that continuously results in appreciation letters we receive Boileau) that came to my house this morning Commissioner’s thanks gratitude to Tessa (Williamson), 2018. I fractured my ankle and from members of the public, makes me constantly aware of (July 19) for my little girl and the dispatch guy they took me to Toowoomba Julia (Massingham) and their student May has been a record month what2018 accomplishments we have made as an organisation.

(Jamaine Prieditis) who helped me stay very for the number of pieces of Hospital. I was very chatty and paramedic for their assistance yesterday correspondence calm. They do an amazing job and I really This month has seen anexpressing influx of thank you letters, with tried to convince them it was a afternoon (12 May 2018) when my son appreciation from our patients appreciated them being so fantastic.

304received letters received this year to date and 609 letters and sprain. And I’m Scottish so I’m not by the Commissioner’s injured his head. They were supportive, emails thanks sent to staff members. office:of64 emails/letters of thanks sure they understood me but I’m informative and even checked Kristie, in on Morningside us were sent in – the most still grateful. My friend said they in oneyou month since I cannot thank enough for2010. all your hard work. later when they came back with another both stopped by and said hello With 226 emails/letters of thanks patient. Thank you ladies, you are an Russell Bowles ASM when they were back at the received from 1 January to 31 May asset to the QAS. QAS(33 Commissioner 2018 more than the same period hospital but I’d just had my ankle last year), this year is shaping up I want to send a quick thank you to the set in a cast and was on a LOT of Emma and Samuel, Rockhampton to see the Queensland Ambulance paramedics (Chantal Greaney and Melissa pain killers so I would like to say Service receive its highest amount Dajic) who assessed my son and took him of recognition for the valuable ‘thank you’ again. service wethe provide.

I would like to take time to express our thanks

to hospital on Wednesday night (July 12). It

was the first time I have ever had to call the

QAS 307 officers for their So to farvarious this year, emails of attendance thanks beenatsent to staff home birth and have assistance our unplanned members who attended these 4/9/2017.

I commend the Triple Zero officer incidents,onwith even more to follow.

(Julie Ricardo) for her efficiency and ability to Keep up the great work reassure us that impressions help was on the way and clear with the positive you are instructions leaving on in our thecommunity! meantime. Tammy (Olsson)

30

Claire, Darling Heights

ambulance and I was quite nervous in doing so – worried I was overreacting and wasting the paramedics time. The two ladies who attended our home were so calm and reassuring. They quickly assessed my son and took us to Lady

arrived on sceneBowles approximately Russell asm 5 minutes QAS Commissioner following the birth of our son Woody and I would

Cilento, all the while distracting myHi, sonmy with name is Sharri. On 27 May Wiggles videos and calming a nervous and at around 2.30am a team 2018

like to commend her professionalism, calm in

panicked mum. Thank you for suchof excellent paramedics (Ashley Nunn,

the situation and ability to treat me as a fellow

service and care!!! I don't believeSamuel this service Robinson and Nicholas

being rather than just a patient. She was caring,

gets the recognition it deserves forAbussi) all the work arrived at my family home,

compassionate and efficient. I appreciate Tammy

your paramedics do.

arranging for our transfer through to Hervey Bay

Data from 1 January to 31 May 2018.

Amanda, Wellington Point

Hospital. I believe Arto (Hirsimaki) and another

as my father was having a heart attack.

officer (Andrew Rach) assisted with my transfer from Hunters Hut through to Hervey Bay and I found Arto to be very attentive to my needs Just want to give a shout out to the LARU officer

at this time considering I was having much

who attended my home on Monday (August ge is a s s 21). His name was Steve (Kliese) and we are e m ecial spimportant taI lknow we certainly ido p s in the Ipswich area. He was prompt, caring, o Thisthe H work you h tedOur little man Ipswtheicservice anday! compassionate, empathetic, funny and the list w o fromneeded on this h w nni e J e s r r goes on. He had me reassured within minutes. u u n Woody is doing of osettling in atdhome with his twogreat k n n a a If my thanks could be passed to his OIC that h e t r a older sister Anna, feeding and sleeping well. c to for the s r e would be appreciated. c i f f o hey n tLakeside sioKate, Darren and s a p m o c Des, Silkstone ed when display ting a r transpo n March. i t patien A massive shout out to Nicholaas difficulty. I hope our message can reach the

individual officers involved. Thank you to QAS for

36 QAS Insight

SPRING 2017

QAS_Insight_Magazine_SPRING_2017_DRAFT3.indd 36

(van Rensburg) and Christopher (Mattock) from Lowood for their genuine care and laughter.

It makes a journey of uncertainty and worry a lot less frightening for patients when they are greeted with a smile.

It is a pleasure working alongside such caring, genuine people.

Thank you to all of the crew.

Jenni, Leichhardt

On the11/10/17 ride 8:43 to pmthe PA Hospital my father went into cardiac arrest and they had to shock him back. My family and I would like to genuinely thank them, as if it wasn’t for their services, instead of hugging my dad tonight I’d be crying for the loss of him and planning a funeral.

There are no words to express how thankful we are to those paramedics. We are extremely thankful to your team of heroes.

Sharri, Chuwar

Winter 2018

Thank you

Nearly four weeks ago (23 May 2018) my wife had a cardiac arrest at home.

She spent 17 days in hospital and is now home doing well and waiting for surgery to have an IDC implanted.

After the surgery we would like to thank the paramedics (Alexandra Black, Norval Thomas, Tory Emblen, Sharianne Turner, Shawn Scott & William Houghton) that helped us that night and the first responder that was on the phone helping me through CPR (EMD Cherrie Batten).

HARR Congratulation IET H s AS B the Q paramedics Hay to eagle-eyed EEN ueen le FOUN y P re sland scott stop and Bob Vand D!! A A t mbu o big t yk who made care lance hank for h the s a miraculous Serv you t uman ide o ice w discovery in o f s t but a he ro ho n since the pre-dawn d o ls a t d 1 o only 2 . s arkness …

H A ic a p k r r riet h anim il and of 21 sadly, Harriet ad b was June pa een m als on foun on th a tick d issing just as INSIG ssed away e in th , in P side HT closed for e ear of th injar imme ly r e printing, but a hour r Hills. oad, diate s her owners are para Our ly to she is ly k R in still beyond g s S ed b d Am P n C o A y w rateful to the Anim bos t in th and al Ho ook h e car QAS that she incre spita e of er dibly died in care, l Wac o S u e grate r vet rvice warm and love ol an . f u f W o l r d to th e are d, their little e Qu so ha kindn on a bush road and not skinn eens ppy ess a y Ha side … la n n r d rie B d A ecky

, Ken

comp

t!!

mor

mbu lance n for our

assio

e

Matthew, Helensvale

Hi there, I just want to send a thank you to Kate (O’Rourke) and Sarah (Warnick) who got me from Ormeau to Gold Coast University Hospital last Tuesday morning.

I thought I was having chest pains but Kate correctly diagnosed me as having suffered a TIA. Because of that correct diagnosis, the doctors at GCUH could start treating me appropriately. Thanks again.

31

Corey, Springwood

Hi! I’d like to give a huge thank you to the gentleman (Steven Kliese) who helped me and my son (Benjamin) when he swallowed a coin.

I would like to send a very big thank you to David (Calkin) and David (Wherry), who attended my mother in Eudlo last Wednesday afternoon (13 June 2018) and transported her to SCUH.

Not only did he reassure me my son would be ok but he was worried about the current temp he had because he was already unwell before the swallowing incident. We ended up going to the hospital and my son had an xray to make sure the coin was not lodged anywhere.

Thankfully, it will pass on its own eventually.

I am so grateful for the time and effort that the QAS always gives, even when emergencies end up being non-urgent.

Their kindness and care to my mother and myself throughout that traumatic and worrying time, was very much appreciated.

Getting in touch

The good news is that it was not a stroke, and mum is now home and resting happily.

via Facebook facebook.com/qldambulanceservice

Thank you both from the bottom of my heart!

Hazel, Eudlo

Messages collated on these pages are derived from a range of QAS contact points, including:

by email QAS.Media@ambulance.qld.gov.au by post QAS Media Unit, GPO Box 1425 Brisbane QLD 4001

Kierra, Wulkuraka

Winter 2018

Darkness to Daylight

Events included candlelight vigils, donation drives for local women’s shelters, morning/afternoon teas, wear white to work days, staff barbecues, screenings of DFV awareness videos and participation at activities in the wider community.

Mount Isa Ambulance Station paramedics went the extra mile for their DFV Prevention Month event.

The QAS observed Domestic and Family Violence (DFV) Prevention Month in May by hosting or taking part in many events around the state.

32

■ Striking interplay of light and shadow as the QAS Mount Isa team forms a human white ribbon before heading off to the collective gathering on the oval.

Officers put on their running shoes and headed to a local oval for their own version of the Darkness to Daylight Challenge. Joining in were participants from the Queensland Government – the Department of Communities, Child Safety and Disability Services and North West Hospital and Health Service – with Mount Isa City Council and Happy Valley State School. The group collectively reached a target of 110 km.

What a great achievement for Justin to run this distance along the South Bank Parklands throughout the darkness of the night to raise awareness for DFV Prevention. Justin is looking forward to achieving another amazing result in the event next year.

In addition, two new HR factsheets on DFV were released to QAS staff during May. The factsheets provide valuable information regarding Domestic Violence Orders and additional support services available to those affected by DFV.

Various LASNs across the state also held DFV awareness-raising and prevention activities.

As a White Ribbon Accredited organisation, the QAS continues to provide support to employees affected

by DFV. Together we can stand up, speak out and act to prevent DFV.

Above left and above

■ QAS staff ready to step out as a team in Brisbane’s South Bank Parklands, with Justin Martin in the frame following his sterling individual effort.

On 23 and 24 May, 14 QAS staff lined up for the Darkness to Daylight Challenge in Brisbane.

Page top and bottom

The Darkness to Daylight Challenge consists of a 110 km course which is completed overnight as an individual or as a relay team. Supporters can also elect to participate in an early morning 10 km run or three kilometre walk.

Each kilometre of the 110 km course represents one life lost to DFV in Australia each year.

A special mention to Metro South LASN paramedic Justin Martin who ran as an individual, completing 83 km in 11 hours and 48 minutes.

To access the HR factsheets and information about DFV, please visit the QAS Portal.

Winter 2018

PACH overview

At the hub of patient coordination In August 2017, the QAS and Queensland Health launched a joint partnership – the Patient Access Coordination Hub (PACH) – in the Metro North LASN at the Royal Brisbane and Women’s Hospital.

Since then, the hub – which is designed to improve the coordination of patient flow and ensure the best possible health care experience for patients – has been successfully rolled out in Metro South, Gold Coast and Sunshine Coast Hospital and Health Services (HHS).

The PACH is a command and control centre which details the demand and capacity for health service across a particular HHS and the wider region. It follows the patient’s journey from the time they call for an ambulance to their treatment and or admission at a hospital to discharge.

A QAS Operations Supervisor or Senior Operations Supervisor works in the hub, which is managed by Queensland Health clinicians.

In the hub, staff analyse real-time data from dashboards specifically created for the PACH that provide greater insight into community demand for ambulance services. They also utilise data from emergency departments, theatre lists and inpatient units to gauge what is happening across the region. They then use the information to identify measures that can be taken to improve the flow of patients.

Hospital Executive Director PA–QEII Health Network Michael Cleary said the PACH was doing ‘exceptional things’ in Metro South.

“This is the first time we have had visibility of continuity of care of patients who arrive by ambulance,’’ Dr Cleary said.

“We are benefiting by being able to see what is happening in the community with ambulance responses to emergency requests.

“The PACH allows us to see the entire shared pathways from the ambulances responding to emergencies to patients being discharged back home.”

Dr Cleary said the QAS personnel and the Metro South nursing staff who managed the PACH had developed a close working relationship.

“Our team-based activity is working really well and ensuring a shared understanding of the challenges paramedics face on road and the complexity of care that our staff face when patients enter the hospital system.”

Gold Coast Hospital and Health Service Chief Operations Officer Kimberley Pierce also agreed the PACH partnership was enhancing the relationship between QAS and the HHS.

Above

■ The Gold Coast PACH

Photo: QAS Media / Michael Augustus

Background, below

■ In this photo at the PA PACH are (L to R): Acting Nursing Director Metro South Health Patient Flow Program Amanda Vaux, QAS Acting Operations Supervisor Ash O’Kane and Hospital Executive Director PA-QEII Health Network Dr Michael Cleary.

33

Photo: QAS Media / Jo Hales

QAS in PACH

“The relationships are closer and there is an appreciation of what each part of the system is trying to manage and because of that everyone works together that much better,” Kimberley said.

The role of the QAS officer is to provide real-time data and tactical information giving a higher level of visibility to better understand the current and potential demand impact on emergency departments and other portals of entry into Queensland Health facilities.

Since the introduction of the hub, Kimberley said, “the visibility across the Gold Coast of what is happening from QAS to ED to admission and then out the other side to discharge with transit lounge and QAS again, has meant we are being more proactive in managing the flow.”

The QAS PACH officer also works collaboratively with the HHS PACH clinical team to identify and manage patient delays with medically-authorised transport patients to improve patient outcomes and reduce lost time.

PACH aims to improve the coordination of patients to ensure ‘right patient, right location, right treatment and right time.’

Winter 2018

Paramedics, welcome to the National Scheme

34

Did you know in late 2018, paramedicine will become a regulated profession under the National Registration and Accreditation Scheme (National Scheme)?

Here are a few tips to help you prepare for this important transition.

What does this mean?

Only people who are registered with the Paramedicine Board of Australia (the Board) will be able to lawfully call themselves a paramedic.

Once registered, you will be added to a national Register of practitioners.

How do I get registered?

You will be able to apply to become registered with the Board when the registration standards for paramedicine are finalised and registration opens in late 2018.

What should I do now?

Jump online and visit the Board’s website www.paramedicineboard.gov.au.

You’ll be able to get familiar with the Board and its registration standards, and check that you are eligible and suitable for registration.

While you’re on the website, make sure you sign up for e-News updates.

This will ensure that you receive the latest information.

Winter 2018

Paramedic Barber

Number one in cutting off those in need Jo Hales reveals why West Moreton ACP2 and LARU officer Damian Roche – or ‘the Paramedic Barber’ as he is widely known around Ipswich – is a cut above the rest when it comes to helping those less fortunate in his community.

Damian is making great advances with BARBERAid, a community-based group he formed in 2016 with the intention of providing free haircuts to men, women and children in need of support.

Damian, or ‘Rochey’ as he is affectionately known by his mates, has been based at Ipswich Ambulance Station since he became a paramedic 28 years ago. He has been a barber for five years.

BARBERAid now has two other team members on board – including West Moreton Acting Senior Operations Supervisor Mark Benstead – and the group has started holding free haircut sessions in Ipswich’s iconic Queen’s Park every two months.

Co-cutter Mark Benstead, who is based at Boonah, worked as a hairdresser on the Gold Coast and taught hairdressing at the Logan and Gold Coast TAFEs, prior to becoming a paramedic himself.

Above and below

Damian said the third member of BARBERAid, Ipswich hairdresser Christina Lambert, works with the ladies attending the free haircut sessions.

■ Damian and BARBERAid colleagues Mark and Christina doing their extra bit for the Ipswich community.

“In addition, I have back-up barbers and hairdressers who help out if for some reason either myself, Mark or Christina can’t attend,” he said.

The sessions are available to men, women and children who are homeless, feeling isolated or lonely and struggling to makes ends meet.

BARBERAid currently has four events arranged this year, with the next one scheduled for August and planning underway for more prior to Christmas.

Damian said another exciting aspect of BARBERAid is that the crew has been able to hand out hygiene and care packs and other essential items at the sessions. “We collect items from locals and businesses, which are then handed out to those in need when BARBERAid holds its events,’’ he said.

The items include toothpaste, toothbrushes, sanitary and hair products, tissues, soaps, facecloths, socks, beanies and blankets.

“While these items may not seem like much, they can really make a difference to someone who is doing it tough,’’ Damian said.

BARBERAid works closely with Cityhope Care and Orange Sky Laundry on the free haircut events, which take place when they hold barbecues for the homeless.

■ ACP2 Damian Roche, founder of BARBERAid. Background

Photos: supplied (background image adjusted)

Damian said it gave him great joy to see the reaction from the homeless and less fortunate when they received a new hairdo.

“One man said ‘this is the best hair cut I have had. I’m going to get a job now’,’’ Damian said.

“Just seeing the confidence the haircut gave him was so rewarding.”

Damian urged anyone wanting to donate items to the worthwhile cause to contact him on 0467 227 237.

“We appreciate any kind of assistance with items,’’ Damian said. “Every little bit counts.”

For more information on BARBERAid, visit www.facebook.com/BARBERAid/ or Instagram @barberaidaus

Winter 2018

35

KJM Foundation

Bright LARU future, thanks to KJM LARU officer David Krygger, an ACP2 at Mermaid Waters Station, shares with INSIGHT readers what he is planning to do in 2018 with the KJM grant he was awarded in 2017. modern ambulance services around the world are managing increasing workload, increasing operating costs, increasing non-critical calls and their relationships with community health centres.

In August, I will be travelling to New Zealand to attend the International Round Table of Community Paramedicine, part of the Dr Peter Stephenson Overseas Study Grant awarded to me last year by the KJM Foundation.

36

This annual conference is the leading space for ambulance services around the world to discuss issues and projects relating to the evolving practice of extended care paramedicine – or, as we refer to it in the QAS: Local area Assessment and Referral Unit (LARU).

In 2017 I was motivated to apply for the grant to gain a better understanding on how

In particular, I am interested in the relationship that could be developed between highfrequency users of the QAS and how integrating LARU proactively could bridge the gap in health care access.

This proactive model of ambulance care has shown great results internationally and I am interested to discuss concepts and ideas with the world’s leaders in this space.

New Zealand is an interesting place to visit due to its variant demographics and challenging access-to-care issues. I will be participating in multiple station visits and ride alongs in both metro and rural environments.

For me, the shift from a resuscitative approach to a more holistic approach

to patient care has been the most professionally satisfying aspect of the job. Being given the time and training to better understand the overall patient condition – and in many cases refer the patient to more appropriate levels of care – gives me a great degree of job satisfaction.

We accept that many patients have barriers to accessing primary health care; this includes health literacy, mobility issues and other medical and social vulnerabilities. By developing good relationships between the LARU officers and primary health care (PHC) providers we can often access the right care faster for these patients while also linking them with ongoing health support.

The biggest lesson I have learned while working on LARU is the difference between a patient’s ‘urgency’ or a patient’s ‘emergency’. Many patients believe that their condition is an emergency at the time of call; however, after listening,

The KJ McPherson Education and Research Foundation (KJM Foundation) is a not-for-profit entity dedicated to improving patient care by providing research and professional development opportunities for uniformed personnel.

The Foundation is named for Kenneth James (Jim) McPherson, a Queensland Ambulance officer who lost his life in an aerial ambulance crash in Bundaberg in 1987.

Jim McPherson was well known for his compassion and respect for patients and for his commitment to the development of clinical skills.

examining them and taking a detailed history we often see that the issue is one of personal urgency rather than an acute life-threatening emergency.

But we need to factor in that the patient’s current condition could deteriorate in coming days if the issue is not appropriately managed. It has been said in the past that ‘the LARU Code 2 today is a potential Code 1 tomorrow’.

Breaking through the patient’s initial anxiety, differentially diagnosing, helping to educate the patient and refer them to appropriate care is the LARU officer’s biggest role and, if done correctly (with established PHC relationships), can help improve overall patient care.

The future for LARU is bright and as an ambo of 13 years nothing excites me more than the opportunities which are possible in this space and how the extended care approach will continue to change ambulance thinking.

The KJM Foundation is urging QAS personnel and paramedic students undertaking research and development projects aimed at improving patient care to apply for a 2018 grant from the $34,000 worth of grants available this year, including: • Patron’s Research Grant – $15,000 (this can be awarded to one recipient or shared by up to three recipients) • Dr Peter Stephenson Overseas Study Grant – $5,000 • Bundaberg LAC State Operations Grant – $5,000 • QAS Research & Development Grant – $3,000 • QAS Professional Development Grant – $1,000 • PA Professional Development Grant – $2,000 • Paramedics Australasia Student Scientific Grants – $2,000 • United Voice (UV) Graduate of the Year Grant – $1,000

In addition, special LASN Development Grants of up to $1,000 are open for applications through the year.

Closing dates for the 2018 grants: Nominations for UV Grant to be sent to QASEC: 1 October 2018 (Note: nominations are made by supervisors).

Nominations for UV Grant to be sent to KJM: 8 October 2018 Patron’s Research Grant Phase 2 submissions: 1 October 2018 (Note: if 2018 Phase 1 submission is now approved).

All other 2018 Grant Nominations and applications:1 October 2018.

• • • •

Recipients will be announced at a KJM Patron’s Day Clinical Symposium and Grants Presentation in late October.

For more details on the grants, visit the QAS website.

Winter 2018

KJM Foundation Grants news

KJM grant recipient roars off to the Red Centre Central West LASN Clinical Support Officer Steve Robertson reports on his participation in the Paramedics Australasia (PA) inaugural Rural Outback and Remote (ROAR) Paramedic Conference in Alice Springs earlier this year.

Dr Johnson also spoke about the importance of inter-professional education (IPE) and how this impacts on rural/remote pre-hospital care.

I found this enjoyable and rewarding, as Central West LASN has worked hard in establishing IPE with the Longreach Hospital and Allied Services.

In April, I was fortunate enough to pack my bags and head to Alice Springs for the three-day ROAR conference. I can’t thank the KJM Foundation enough for presenting me with a LASN grant so that I could attend this extremely special event.

A scenario was conducted with Dr Johnson, St John Ambulance NT and the Royal Flying Doctor Service (RFDS) to highlight the importance of interoperability and its benefit to patient outcomes.

The event was attended by almost 60 delegates, including representatives from TAFE, BHP as well as paramedics, nurses and doctors from remote and rural areas in Queensland, South Australia, Victoria, Western Australia, the Northern Territory and New Zealand.

The conference focused on remote and rural aspects of paramedicine and the challenges unique to this environment. The underpinning theme was collaboration between services and resources within your rural/remote area.

Alice Springs Hospital Director of Emergency Medicine Dr Stephen Gourley spoke on the complexities and realities of working in rural/remote areas.

Alice Springs Hospital retrieval and emergency specialist Dr Richard Johnson also gave interesting real-life examples when speaking about remote retrievals from vehicle rollovers.

One of the examples involved him arriving on scene to find a ‘tent city’ set up by passing motorists who offered him tea and biscuits.

There were some interesting discussions around crossborder practice, as services have some jurisdictions that cross borders. Chair of the Paramedicine Board of Australia Stephen Gough spoke on registration and legalities of practice.

It was highlighted rural/remote access to health care is more complex to navigate than Metro areas and as paramedic roles expand towards primary health care involvement, it is important that paramedicine recognises a deepening multidisciplinary environment.

PA Rural and Remote Special Interest Group Chair Professor Peter O’Meara spoke about the “community paramedic” role.

South Australia has some community paramedics who operate within rural settings and work under the direction of one local GP.

Above and below

■ Exterior and interior views of the static simulator at the RFDS base in Alice Springs, used for interoperability and aeromedical retrieval training.

Photos: Supplied

The conference also discussed a rural/remote paramedic’s biggest resource is ‘themself’ and it is important to look after this resource. A rural/remote paramedic’s “tool set, skill set and mindset” was argued to be different and unique compared to their Metro peers.

Paramedics working in small communities can become personally connected to cases.

The importance of mental health and welfare of tight-knit communities was spoken about and the role paramedics play in these communities.

Above

■ Paramedics Australasia (PA) Rural and Remote Special Interest Group Chair Professor Peter O’Meara, Central West LASN Clinical Support Officer Steve Robertson and PA President Peter Jurkovsky.

Photos: Supplied

Indigenous Health Deputy Director Associate Professor Kerry Taylor and Flinders University Indigenous Health Lecturer Colleen Hayes, who talked about cultural safety issues — an outstanding and very informative presentation on Indigenous culture.

A presentation from Alice Springs Reptile Centre’s Rex Neindorf on snake bites was another informative session.

I was very happy to view Rex and his slithery co-presenters from the back of the room!

I would definitely recommend any QAS paramedic with an interest in rural/remote paramedicine to attend the next ROAR Conference!

The conference was also addressed by Flinders Northern Territory Poche Centre for

A South Australian paramedic who attended ROAR, Rebecca Colangelo, will be riding her bike from Darwin to Port Lincoln late this year to raise awareness for beyondblue. To support this fundraiser, visit https://individual-fundraiser-ongoing.everydayhero.com/au/north-to-south-bike-ride

Winter 2018

37

ANZAC Day 2018 Julia Creek

Longreach

Cairns

Gladstone

Redcliffe

Gold Coast

38

Above

■ Many QAS staff from around the state joined with their communities on ANZAC Day to honour those who have served and sacrificed their lives in service to Australia and New Zealand.

Right

■ Paramedics and former soldiers Adam Hall and Tom Kelsey were among those who paused to pay their respects at Brisbane’s Shrine of Remembrance.

Adam (L), the OIC of Capalaba Ambulance Station, served six years in the infantry and was deployed to Iraq and the Solomon Islands.

Tom was in the army for five years and served three tours in the 2/14th Light Horse Regiment. He was deployed to Afghanistan, Iraq and the Solomon Islands.

Lest we forget.

Winter 2018

Department title / section / topic

DO YOU KNOW AN EVERYDAY HERO WORKING TO MAKE QUEENSLAND A BETTER PLACE? NOMINATE TODAY* and honour a hero at qbank.com.au/everydayheroes *Nominations close midnight 5 August 2018

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HONOUR A HERO TODAY

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QBANK believes in honouring our Queensland Heroes and nominations for the 2018 QBANK Everyday Heroes Awards are now open.

The awards honour and celebrate local, state and federal government employees and volunteers, as well as young Queenslanders who have made a positive difference in the community.

This is your opportunity to tell your hero’s story and to honour and celebrate them for going above and beyond and for making Queensland a better and safer place to live.

There are six awards categories: 1. Achievement 2. Dedication 3. Excellence 4. Ownership

5.

Working Together

6.

Young Everyday Heroes Award It takes only two minutes to nominate and shine a light on your everyday hero’s contribution to the community. Nominations open on Monday, 4 June and close on Sunday, 5 August 2018 and can be made online at qbank.com.au/everydayheroes Everyday Heroes Award Winners will be announced on Friday, 21 September and will receive $1,000 plus an additional $1,000 for a charity of their choice. The Young Everyday Heroes Award winner will receive a $500 bursary to assist with their training and development costs.

Queensland’s everyday heroes are busy doing what they do best. It’s up to you to tell their story.

Visit the QBANK website: www.qbank.com.au/everydayheroes for more information.

Winter 2018

GC2018

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Queen’s Baton Relay Many of our crews provided support as the Queen’s Baton Relay made its journey around the state. Congratulations to the QAS staff who were given the honour of carrying the Queen’s Baton in recognition of their achievements. In a message to staff in April, Commissioner Russell Bowles acknowledged officers from across the state and all Local Ambulance Service Networks who prepared for the Queen’s Baton Relay and assisted in the readiness exercises, training, accreditation and deployment for GC2018.

Winter 2018

GC2018 pictorial round-up

41 GC2018 response The contribution from staff across Queensland ensured that the QAS was ready for the GC2018. All roles – within or associated with the preparation, planning, support and response – ensured the smooth running of all components of operations and service delivery on the Gold Coast and statewide during this period.

Winter 2018

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GC2018 response A total of 490 QAS officers, comprising operational and public service employees from across the state, assisted in the delivery of the QAS’s largest deployment on record. Approximately 44,000 hours of shifts were rostered throughout the GC2018 period to ensure our response was thorough, professional and well prepared for anything that came our way.

Winter 2018

GC2018 pictorial round-up

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GC2018 awards QAS staff were recognised for their efforts and commitment to the planning, coordination and delivery of the QAS response for the GC2018 at a ceremony at Kedron in May. A number of GC2018 awards were presented, including a Distinguished Service Medal, three Meritorious Service Awards and 25 Commissioner’s Commendations. In addition to the Games awards, Commissioner Russell Bowles presented West Moreton LASN’s Peter Dennis with a Distinguished Service Medal to recognise his long and dedicated service to the QAS.

Winter 2018

Happenings Knitted teddy bears donated to Rocky Officers from the North Rockhampton Ambulance Station had a special delivery in March, with the donation of a bundle of charming jersey-wearing teddies.

The bears were crafted by Joy Philippi, the mother-in-law of one of the station’s paramedics, Gordon Acutt.

Joy spent nearly a full day working on each of the special footy-themed teddies. She has donated around 70 bears since August last year, often with different themes.

The teddies are given to young children during emergencies in the hope they will bring some calm and comfort, particularly during confronting situations.

44

Our QAS team – 13 paramedics and an EMD – took on the fundraising race up 37 floors to the top of Brisbane’s Waterfront Place on 12 June. Staff came from all over South-East Queensland (as far as Gympie and Charleville!) to raise more than $3,300 for the Climb for Cancer challenge – five with the ‘full gear’ challenge – with full uniform, boots, utility belt, and carrying a primary response kit on their backs!

Survive and Thrive 3 Symposium The Survive and Thrive 3: Paramedic Resilience Symposium was held on the Sunshine Coast in May. Commissioner Russell Bowles provided the welcoming address at the informative event which included workshops, talks and Q&As.

Winter 2018

In May, we welcomed Andrew Kos to the new position of Executive Manager Media and Corporate Communications, in the Office of the Commissioner.

Andrew had been working with the QAS for almost 12 months prior to his appointment in this role. He brings a wealth of experience having previously worked for media organisations in Australia, China and the UK as well as in state and federal governments.

Happenings

Gold Coast paramedics Tara Hardy, Kyla Golds and Alli Kreplins had an opportunity to show off their best dance moves when they were chosen to compete in the new Channel 7 production ‘Dance Boss’.

Hosted by Dannii Minogue, the series involves teams from the same workplace or profession dancing off in staged performances to compete for a cash prize of $100,000.

A big ‘thumbs-up’ to the emergency services crews – including our QAS paramedics as well as QPS and QFES officers – who were deployed to Mount Isa and surrounding districts to assist with the workload in the region due to the floods earlier this year … glad that everyone survived intact what was obviously a jaw-dropping experience!

45

Closing the Gap The QAS stall proved most popular with the kids at the ‘Closing The Gap Day’ on Mornington Island in April, with the community taking part in demonstrations of QAS equipment, basic first aid and CPR awareness.

The QAS celebrated the inspirational work of our selfless volunteers during National Volunteer Week in May. A range of morning and afternoon teas and barbecues were held at ambulance stations and various locations around the state, to show appreciation for our volunteers who dedicate their time to the QAS. This year’s theme was: ‘ Give a little. Change a lot.’

Winter 2018

Movers and Shakers

Farewells Notes Reflects activities during the period from 1 March to 31 May 2018.

Years of Service

NAME

Position Title

Division / Location

Michael Humbles

Paramedic

40

Metro South

Michael Turner

Paramedic

40

Metro South

Kenieth Baumgarten

Paramedic

37

Townsville

Gregor Croucher

Patient Transport Officer

33

Sunshine Coast

Kendall Cox

Paramedic

29

Wide Bay

Rosemarie Page

Patient Transport Officer

27

Sunshine Coast

Aaron Harper

Honorary Ambulance Officer

27

Townsville

Kym Ogden

Paramedic

22

West Moreton

Malcolm Babb

Clinical Support Officer

21

Wide Bay

Judy Blessington

Administration Officer

16

Corporate Services

Peter Henderling

Paramedic

15

Metro North

Simon Houstoun

Paramedic

15

Townsville

Christine Dittman

Patient Transport Officer

14

Sunshine Coast

Daniel Kleinschmidt

Patient Transport Officer

11

Metro North

Francis McDonald

Paramedic

10

Metro South

Appointments 46

Notes Appointments made during the period from 1 February to 31 May 2018.

NAME

Position Title

Appointed date

Location

Nicole Wilson

Principal HR Consultant

08-02-18

Kedron Park

Shane Douglas

Officer in Charge

19-02-18

Hughenden

Robert Hyde

Health and Safety Advisor

12-03-18

Townsville

Megan Kenyon

Executive Manager

27-03-18

Kedron Park

Kate McCoist

Human Resources Consultant

04-04-18

Kedron Park

Anthony Mathas

Director Finance

09-04-18

Kedron Park

Renae Treloar

Manager HR Partnerships

09-04-18

Kedron Park

Devanand Pillay

Principal Adviser Legal & Regulatory Services

16-04-18

Kedron Park

Ian Radford

Officer in Charge

16-04-18

Hamilton Island

Orion Joyce

Officer in Charge

23-04-18

Doomadgee

Brian Lehane

Officer in Charge

23-04-18

Townsville

Simon Mitchell

Clinical Support Officer

23-04-18

Caloundra

Louise Vale

Senior Procurement Officer

23-04-18

Kedron Park

Kristine Bates

Human Resources Consultant

30-04-18

Kedron Park

Jodie Eckert

Business Support Officer

30-04-18

Townsville

Peta-Lynne Robertson

Director

02-05-18

Kedron Park

Mark Reilly

Senior Procurement Officer

09-05-18

Kedron Park

Anthony Middleton

Technical Design Officer

10-05-18

Kedron Park

Darrin Burgess

Officer In Charge

14-05-18

Archerfield

Andrew Kos

Executive Manager Media & Corporate Communications

21-05-18

Kedron Park

Kellie Henderson

Senior Operations Development Officer

28-05-18

Townsville

Theresa King

ICT Technical Officer

28-05-18

Townsville

Bradley Morgan

Officer in Charge

28-05-18

Middlemount

Winter 2018

Department title / section / topic

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Winter 2018

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Assault our ambulance and hospital workers and get up to 14 years.

Find out more at facebook.com/QLDAmbulanceService Winter 2018

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