RESTAURANT VISITS

400+ restaurant visits completed in May & June

CFA partner’s handle in a day, with the added VALUE of seeing how we can support them even better!

The Field Service team has been provided the opportunity to ‘work in a Chick-fil-A restaurant’. This provides our team with a first-hand view of what our CFA partner’s handle in a day, with the added VALUE of seeing how we can

During the recent market meeting with the Idaho operators, QCD SLC received recognition for service and partnership. An operator shared, “We could not be happier with the service we get from QCD.”

HIGHLIGHTS: Recently, James has renewed and updated plot maps for all QCD Charlotte locations serviced. This was an instrumental endeavor that James took on and enhanced not only the deliveries for the customers but improved the efficiency of our drivers’ path to the door, reducing the amount of time and steps to deliver product. James also took a lead in the customer communication through the JDA (WMS) transition, ensuring trust and confidence throughout the implementation.

GOALS: James’ commitment to safety has shown in as his interest in improving the efficiency and care of all QCD associates. Through his leadership, James hopes to partner more with onsite safety activities across the network and leverage the field service for improved behavioral learnings and safe deliveries. James would also like to continue to learn about QCD and the customers we support by increasing his presence in other markets to provide support to his fellow representatives.

Making Safety a Priority

James Sears

Field service is partnering with our local safety professionals during the delivery process to perform driver observations. These observations are intended to highlight those drivers providing exceptional service, customer value focus and partnership. This is a way to recognize our QCD associates that continuously go above and beyond.

Drivers Charles Goodman and Fred Polk received recognition for their willingness to help, delivering great product and treating the customer and customer’s property with the upmost respect.

Selector Antoine Mitchell was recognized last month for going above and beyond during a WMS go-live. He showed tremendous leadership, going out of his way to help his fellow associates auditing customer orders to ensure a successful launch.

WHAT’S NEXT…

What the team will focus on over the next two months:

WHAT IS FIELD SERVICE?

• Performs restaurant visits 2x annually

• Maintains high after visit survey scores

• After customer escalation resolution support

• Identify trends with customer opportunities

• New restaurant opening ownership

• Customer KPI reporting

• Restaurant credit analytics and follow-up

• SWAT support (initiatives, launches etc.)

• Delivery observations

• Restaurant & driver recognition

JAMES SEARS Field Service Rep Charlotte

CHRISTINA ALCALA Field Service Rep Fontana

DARWIN MERCADO Field Service Rep Dallas & San Antonio

Current Facilities

Headquarters

Future Expansions

STEFFANIE BLOUNT Field Service Rep Las Vegas & Phoenix