PWAPM National Leadership Conference Delegates Folder 2021

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to the PWAPM National Leadership Conference 5th + 6th March Sharks Event Centre Southport Gold Coast

5th & 6th March 2021 Gold Coast Queensland

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Agenda Thursday 4th March 2021 5.30pm

Welcome Reception

Mackenzie’s Sports Bar

Friday 5th March 2021 Time

Topic

Where

Speaker

7:30am – 8.00am Registration

Event Centre Foyer

8.00am

Welcome Speeches

Ashcroft Room

Nicky Turner

8:30 am

Keynote Speaker Building a Successful Business does not just happen by Magic

Ashcroft Room

Nick Britt

9:30am

Meet the Delegates

Ashcroft Room

Nicky Turner

10.00am

Morning Tea

Event Centre Foyer

10:30am

Workshop

Ashcroft Room

12:30pm

Lunch

Event Centre Foyer

1:30pm

Panel Inspiring Women in Pest Management

Ashcroft Room

2:30pm

Insurance Claims: Things that can go wrong

Ashcroft Room

3:30pm

Afternoon Tea

Event Centre Foyer

4.00pm

IPM/Women in Pest

Ashcroft Room

Dr. Don

6.00pm

Conference Dinner (Dress to Impress) 3 Course Dinner Guest Speaker: Michelle Downs Launch of the 2021 PWAPM Excellence Award Recognition Awards Entertainment

Ashcroft Room

Gold Sponsor Rapid

Girl Director

Belinda Smith

Saturday 6th March 2021 Time

Topic

Where

Speaker

8.00am

Briefing

Ashcroft Room

Nicky Turner

8:30am

Keynote Speaker & Workshop

Ashcroft Room

Amanda Stevens

10.00am

Morning Tea

Event Centre Foyer

10:30am

Finding your ideal employee

Ashcroft Room

Brad Flynn

11:30am

Google and Facebook in 2021

Ashcroft Room

Phil Ridley

12:30pm

Lunch

Event Centre Foyer

1:30pm

Guest Speaker Telstra Qld Business Women’s Award Winner

Ashcroft Room

Angie Mansey

2:30pm

Giving and Receiving Feedback

Ashcroft Room

Nicole Tyzack

3:30pm

Afternoon Tea

Event Centre Foyer

4.00pm

Panel Female Field Technicians

Ashcroft Room

6.00pm

Closing Party Wind down and socialise.

Cocktail/Gin Bar Rooftop

IN THE EVENT CENTRE FOYER: Sponsor Display Tables & Business Profile Headshot Booth PWAPM National Leadership Conference 2021

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Conference Contact - Tara Kiker (PWAPM Secretary) 0499 903 637

Welcome

to the PWAPM National Leadership Conference Welcome to the Gold Coast!

It is an honour and privilege for me to welcome you all to the very first PWAPM National Leadership Conference. The PWAPM committee have put in a lot of hard work to make sure this event is successful, and we are very excited to be able to present to you such a stellar line up of speakers and workshops.

Let me begin by saying that it has been quite a year. For those of you who have braved the ongoing restrictions to get here, I admire your persistence. There were several times we thought this conference would need to be postponed, but luck was in our favour. I am delighted to welcome delegates and sponsors who have travelled from all states to attend this event.

Nicky Turner PWAPM President

In the last 12 months there has been a significant shift towards virtual conferences, and although online conferences are essential in this current time, there is no denying the value of face-to-face events like this one. Face to face events lead to stronger, more meaningful business relationships. While video and conference calls can certainly be convenient, there is no denying the effectiveness of meeting in person.

This conference focuses on leadership. This program has been carefully chosen to include speakers who effectively lead people, inspire commitment within the workforce, manage change, and mentor and develop employees.

Conferences are more than just sitting and listening to speakers, conferences are about forming relationships. Being a female in a male dominated industry spread across the nation, meeting and greeting other females in a similar role and forming relationships is even more important than ever.

You will walk away from this conference feeling inspired, more focused, and more productive.

You will build personal connections with like-minded people. You will find new ideas to implement from great mentors. You will learn more about this industry and find out more about specific companies. You will discover opportunities.

Speaking from experience you only get back what you put into a conference, so step out of your comfort zone and introduce yourself to as many of us as you can, remember we are all here for the same reasons! I look forward to meeting each and everyone of you throughout this conference. Make this conference count!

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Keynote Speakers Nick Britt Nick Britt is a Multi-Award winning entertainer who knows the absolute importance of standing out, he has travelled the world creating, performing and hosting 300+ events each year that is designed to do that exact thing, grab attention. Nick is not only one of the most sought-after entertainers, but he is also a popular keynote speaker at conferences, was recently a breakfast co-host on the fastest growing radio station on the sunshine coast and a headline act on Cruise Ships. Nick’s performed live to over 1 million people, he was trained & inspired by his father who has been touring as a full-time magician for 40 years, Nick says he is the luckiest guy in the world being able to do what he enjoys most for a job, making people laugh, having fun & creating that sense of wonder.

Girl Director

It is time to take learning video into your own hands so you can add more value to your clients, business and sales process.

Grow your business with video. Learn how to turn your story into eye-catching video content.

Let’s face it – you’re tired of seeing all the same kinds of videos coming up in your social media feeds.

• They all have the same look and feel, and they’ve stopped catching your attention.

• You’re not the only one who’s become fatigued with this. Girl Director are sick of this too.

• That’s why they have created a workshop on how to Stand Out and Be Seen, More creative videos, using all the marketing systems and advertising techniques to make sure your videos get seen and convert into real clients and real business = $$$

Brad Flynn

Brisbane’s Leading Business Coach Business Mentor Brad is the Author of “Find Your Ideal Employee” and “Find Your Cash”. An unreasonable yet compassionate friend to his clients, who believes in them and will always push them to get the best from them for their team and family. A source of quality information and guidance to businesses in his community. A loving Dad who believes that by living the principles he teaches his client will give his kids a strong foundation for a life of growth and fulfillment. Brad has over 20 years management and mentoring experience in a vast range of industries. He has worked in both Australia and the USA in Project Management, Service, Sporting and Engineering industries.

He is a passionate advocate for small to medium sized businesses, the real powerhouse of the Australian economy- and is President of the Redcliffe Peninsula Chamber of Commerce. His specific focus is on implementation of systems, marketing, sales, and building qualified and motivated teams to achieve true business PWAPM National transformation.

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Keynote Speakers Amanda Stevens Entertaining. Inspiring. Humorous. Engaging. Memorable. These are just some of the words used to describe Amanda Stevens, CSP. After wowing audiences in 14 countries for more than a decade on the speaking circuit, Amanda is widely regarded as one of the best female speakers in Australia.

With a double degree in marketing and consumer psychology, Amanda has authored five books and is highly regarded as a marketing consultant, having been engaged to work with brands such as Microsoft, Westpac, Foxtel, Lend Lease, Priceline, and even advising at the highest levels of Australian politics. She’s shared the stage with the likes of Sir Bob Geldof, Sir Richard Branson and Condoleezza Rice and has presented for audiences ranging in size from 30 to 3,000 at all levels of business.

With consumer expectations changing faster than digital disruption, a shifting landscape requires business owners and marketers to think differently when it comes to brand-building. Now is the time to think differently, to show true business bravery and to think in EPIC terms – not necessarily just in scale but in character.

Decoding the science of advocacy, Amanda explores why your existing customer base is possibly the greatest hidden asset in any business and outlines a plan to create a brand that customers willingly and enthusiastically rave about. She presents a customised approach for harnessing brand advocacy in a post-digital age and why the combination of high tech and high touch is the next frontier in brand disruption.

Angie Mansey

Telstra Qld Business Women’s Small Business Award Winner Nominated for Australian of the year 2021 Author of “How I Made Lemonade” Angie Mansey is the proud mother (depending if they are behaving on the day) of 4 rather energetic sons and is married to her best friend Luke who has been listening to her incessant chatter since 1996. A full time medical carer to one son and a laundry slave to all 4 (5 if hubby is included).

A multiple award-winning business owner who is a confident public speaker and philanthropist for various causes close to her heart. A charity founder and Director for Driven By KM that provides financial support to the families of terminally and chronically ill children on the Sunshine Coast. A passionate mentor to local youth and a proactive suicide awareness advocate.

An enthusiastic believer that a cup of tea fixes most things and has an outstanding ability of remembering ‘90’s music lyrics but never can recall which way is East. Fluent in sarcasm and positivity. When she isn’t running full speed ahead then she fills her spare time with maintaining her daily blog https://www.facebook.com/ angiemansey to share her parenting and business highlights and fails to the world.

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Guest Speakers Belinda Smith

CEO Rapid Solutions Insurance executive in niche liability markets passionate about making a positive impact on the world.

Belinda brings an extensive 20 year career in the construction, education and not-forprofit sectors.With her expertise in customer experience, including product and service development, as CEO for Rapid Solutions, Belinda builds on the unique business support model that Rapid provides to its customers to expand into new markets domestically and internationally. Belinda has previously played a part in the business development and relationship management for Hunter TAFE and held a critical role in the community through both her charity work and participation on local boards, including for Hunter Medical Research Institute. Belinda is also a spokesperson for women escaping domestic violence through her work as a Director for Got Your Back Sister.

Dr Don Ewart

Consulting Entomologist Consultant to industry, lawyers and consumers Pest Trainer, part time for TIPRM Dr Don Ewart is a research scientist specialising in termites. Broad experience in research, consulting, education, business fields. Looking for challenging roles either short or long term anywhere on the planet.

Specialties: Insects, especially wood degrading (termites, borers etc) and stored product pests, field biologist site inspections. Product and system appraisal and opinions. Liaison and approvals. Expert witness. Public Speaking.

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Guest Speakers Nicole Tyzack

Marketing Manager, Professional Solutions at Syngenta Australia and New Zealand Nicole has been working at Syngenta since December 2012 as part of the Lawn & Garden Controls team which includes the Professional Pest Management business. She is responsible for planning and implementing marketing campaigns across the L&G business in ANZ and also works with the regional team in APAC ensuring best practice across the region in terms of digital integration into communications.

Nicole completed a BA Communications degree in South Africa with a post grad year in Industrial Psychology. Her first role was as a media planner in Johannesburg before moving to Europe in the 90’s. After a few years travelling and working as a Contiki Tour Manager, she returned to advertising in London with a specialist Financial Services agency. Nicole moved to Sydney in 2000 and spent a year doing telecommunications advertising before moving to a medium sized ad agency doing pharmaceutical and rural/agri communications for 11 years.

Phil Ridley

Director at Professional Pest Manager Director at Bug Doctor Media Specialist in Pest Control Marketing Owns Professional Pest Manager magazine, the leading (and only independent) pest control industry magazine in Australia. Professional Pest Manager publish Professional Pest Manager magazine (in print and online) and PPM Pest E-news and a range of pest control information services to support the professional pest control industry.

August 2021 will see the launch of Termite Professional, the new annual publication for termite industry professionals, researchers, suppliers and anyone interested in termite behaviour and management. Two regional editions will be published (in print and online) – an Australian version and ASEAN version (Singapore, Malaysia & Thailand).

Bug Doctor Media provides specialist marketing support to the pest control industry.

With a unique combination of pest control and marketing expertise, Bug Doctor Media provides a “one stop, marketing shop” for pest control companies, distributors and suppliers.

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Introducing the Panel Speakers Female Field Technicians Cassie Ryan Owner of Above and Beyond Pest Control Finalist in the 2020 PWAPM Excellence Award “Qualified pest management technician. Cassie’s passion is actually loving all of the spiders and bugs, not killing them”.

Michelle Downs Owner of Lethal Pest Control Winner of 2020 PWAPM Excellence Award “Qualified pest technician with more than eight years’ experience in the pest management industry. Michelle’s qualifications include: Certificate III - Urban Pest Management, Agricultural Chemicals Distribution Control (ACDC) ‘s Commercial Operator’s License, Certificate III – Conservation Land Management”.

Sheri Ambler Trainee for Laguna Pest Control Previously worked for Australia Zoo. “After spending time with Sheri, you soon realise, she has a passion and drive to succeed and learn the pest control trade. Not only is she currently an eager trainee, she has a hunger for it and seeks out as much information as she can”.

Melissa Quirk Part of the team at Termicide Pest Control “ Worked at Termicide since 2014 in both office and field positions. Day to day work can differ a lot, and spans most of the facets of the industry with work on the road as a Technician and Trainer, as well as in the office”.

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Inspiring Women in Pest Management

Stephanie Paddick Jims Pest Control Franchisor Finalist in the 2019 PWAPM Excellence Award “Represents pest franchise perspective (both franchisee to franchisor). Highly motivated to attract the right kinds of people to the industry. Passionate about hiring for will over skill”.

Bette Roberts Key Account Manager Rentokil Pest Control Commercial Pest Local Service Manager & Residential Local Service Manager (managing large teams of technicians) “Navigating pest management in a corporate environment. Role model for advancing career in a male dominated global business, leading men, influencing male peers, holding her own in challenging client situations”.

Rachel Skedd Owner of Acacia Pest Control Finalist in the 2020 PWAPM Excellence Award “Remotely managing a successful business, breeding ground for other successful women and pest businesses & co-creator of Tristar rodent bait stations”.

Nicky Turner Owner of Laguna Pest Control PWAPM Founder & President Extensive award history for outstanding business achievements both broadly and pest industryspecific as well as awards for leadership, innovation and customer service “Entrepreneurial perspective - starting up pest control businesses, starting up PWAPM. Passionate about advancing women in the pest industry”.

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Rapid Solutions is honoured to be gold sponsor of the inaugural PWAPM Women’s Leadership Pest Conference. We understand the important role women play in making this industry flourish and are delighted to support PWAPM as it helps female pest managers learn and grow.

As the only insurer dedicated to the pest and building industry, we pride ourselves on being able to provide the peace of mind our clients deserve. Our specialised insurance products, training and technical expertise are some of the ways we support the industry.

Rapid Solutions has even developed a feature-rich report writing app called Rapid Inspect, which helps make on-site reporting simple, efficient and compliant.

With well over 25 years’ industry experience, Rapid can tailor cover to meet your needs and offers reliable in-house claims and technical support when you need it.

We proudly endorse industry led initiatives such as PWAPM, as they continue to connect and educate Australian pest management industry professionals.

Interested in knowing more about us? Visit www.rapidsolutions.com.au. You’ll find information about our app, the several types of business insurance we provide, our Rapid Training online courses, pest inspection flyers for your use, our frequently updated blog and more.

We hope you enjoy the conference!

Specialist Professional Indemnity and Public Liability Insurance PWAPM National Leadership Conference 2021

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A trusted insurer for over 25 years

Tailored insurance for pest managers and technicians to protect you and your business.

Find out more at www.rapidsolutions.com.au

This product is underwritten by Pacific International Insurance Pty Ltd ABN: 83 169 311 196

Rentokil

At Rentokil, our mission is to protect people and enhance lives by providing pest control solutions that ensure public health, and protect the environment through energy efficient and sustainable pest control services. We offer a complete range of pest control services and solutions for commercial and residential properties, including common pests such as rodents, flies, stored product insects, biting insects, birds, and to just name a few.

Driven by customer-centric innovation, our pest control solutions incorporate both preventative and responsive strategies to enhance protection through a consistent, continuous pest management program.

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Agserv

Need stock in a hurry? You can now order from Agserv 24/7 Launching February 1, 2021, Agserv’s new online customer order portal allows you to place orders quickly and efficiently.

Exclusive to Agserv account holders, this is not a retail webstore. It’s is a dedicated portal designed for the exclusive use of our professional pest control customers.

You place your orders directly in to our system where they are immediately cued for processing by your local Agserv branch.

Once your order is placed, you will receive updates all the way to the point of delivery. Check out some of the features below and if you’d like to take advantage of this great service, simply give us a call or send an email and we’ll get you logged in and ordering immediately: • • • • • • • • •

Place orders 24/7 View backorders Quickly place orders for regular products via the Quick Order screen Request a call back or leave a query Build an order quickly simply by typing a product code or part of a product description One-click ordering based off previous order history Look up and print invoices Check your account balance Update your contact details

To request your login, email: sales@agserv.com.au or simply give us a call: 1800 55 44 45

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Outnumbered?

We’ll help you get things under control.

Rentokil Subtitle

Your customers rely on you, so you can rely on us.

As a family-owned business, Agserv has been supporting Australia’s pest professionals with a full range of quality products for over 100 years. Today, nothing has changed.

We’re still delivering the best, most reliable chemicals and equipment for effective use against a wide range of pests.

And our staff is just as experienced as ever, offering plenty of knowledge, years of experience and trustworthy advice.

No matter what pest you’re facing, we’ll make sure you have the right tools for the job, every time.

National Toll Free Number

1800 55 44 45 agserv.com.au

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Bell Laboratories Bell Laboratories An exclusive manufacturer of rodent control products, Bell Laboratories produces the highest quality rodenticides and other rodent control products available to the pest control and agricultural industries on six continents.

Bell has developed a complete line of products - rodenticides, tamper-resistant bait stations, non-poisonous glue boards, mechanical traps and attractants - to control rodents in any situation.

Bell Laboratories is excited to sponsor the inaugural PWAPM leadership conference as our newest rodenticide, Contrac Soft Bait. As a family business that is wholly owned by women, and proudly employs women in prominent and senior positions throughout the company, Bell Labs recognises the importance of women in pest management – from the boardroom to the field, and is honoured to be sponsoring such an important event.

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PRODUCT FEATURES: Bell’s most extensively researched and tested rodenticide ever - Comprehensive field testing: Urban & Rural, Commercial & Residential - Proven lab testing Manufacturing process ensures contact with sachet paper, maximizing bait acceptance Outstanding preservative package ensures bait won’t freeze, mold or melt Single-feed formula contains the second-generation anticoagulant, bromadiolone

PRODUCT

CONTRAC Soft Bait CONTRAC Soft Bait

CODE

919181 919725

CASE QTY

4 x 1.8kg pail 7.25kg pail

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drumMUSTER & ClemClear

drumMUSTER drumMUSTER is a stewardship program that enables the recycling of eligible and clean AgVet chemical containers. The first collection was held in 1999 in Gunnedah NSW. Since inception the program has collected over 36 million containers which equates to 40,000 tons of material diverted from landfill and recycled into new products. There are over 830 collection sites around Australia where drums can be dropped off. Please visit our website to find your local collection point.www.drummuster. org.au

ChemClear ChemClear® is drumMUSTER’s sister program that provides the collection and disposal service for unwanted and/or obsolete agvet chemicals. Eligible products are collected free of charge, and there is a cost for the disposal of non-eligible products.

Chemical users enquiring about the disposal of obsolete chemicals will need to pre-register on the ChemClear website. www. chemclear.org.au

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Ecolab

Ecolab is excited to be a member of PWAPM – Professional Women in Australian Pest Management and sponsor of the Leadership conference 2021. PWAPM’s mission to attract, develop and support women in the Pest Management Industry aligns strongly with Ecolab’s commitment to building a diverse, equitable and inclusive workforce and environment. Ecolab has been on this journey for some years as we know that diversity and inclusion are vital to a company’s long-term health and growth. We want people to think of Ecolab as a great place to work, a place where all employees can learn and grow as their shape their careers, make an impact and see the importance of what they do.

Ecolab has been in the Pest Elimination business for more than 30 years, providing innovative, science-based Pest Solutions that help eliminate and control Pests. Our customisable pest solutions are designed to help our customers across multiple industries maintain a safe, healthy and pest-free environment.

We are proud of our Partnership with PWAPM and are looking forward to collaboratively attract, develop and support more women in the Pest Management Industry.

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Pest Register

“Advancing the Agri-Pest sectors through modern technologies” Pest Register software is a game changer for the industry, the new “all-in-one” Pest Management system is specifically designed for pest control businesses. It is easy to learn and use and is fully integrated to provide a seamless experience.

Pest Register is working closely with businesses and industry figures to create the perfect mobile and desktop solution in which businesses can quickly and easily manage their day-to-day operations. The new all-in-one system helps companies grow and develop their businesses to be more profitable and time efficient.

Businesses can now easily manage clients, send automatic notifications and reminders, scheduling, generate reports, create and process invoices and receive payments all in one place at an affordable rate. It connects your clients through the App and the Client Connect creates a portal for the clients to communicate with the Pest Control businesses by providing their full service history and invoices in one place.

Pest Register is a fully Australian owned and operated independent company and our teams are committed and focused on delivering the latest innovative business management services.

For more information please contact info@pestregister.com or ring Jackson on 1300 77 PEST or visit our website www. pestregister.com .

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Sentricon

About The Sentricon® System

Sentricon® is the No. 1 brand in termite protection.1 Developed through extensive research on termite behavior, Sentricon targets the whole termite colony. Installed and maintained by a Certified Sentricon Specialist™, Sentricon stations are placed in a protective ring around the perimeter of the home. Termites eat the bait in the stations and share it with the rest of the colony, eliminating the entire colony, including the termite queen. No queen. No colony. No problem.

About Corteva Agriscience

Corteva Agriscience provides farmers about the world with the most complete input portfolio in the industry to enable them to maximize yield and profitability - including some of the most recognized brands in the agriculture: Pioneer®, BrevantTM seeds, as well as award winning Crop Protection products - while bringing new products to market through its robust pipeline of active chemistry and technologies. The company is committed to working with stakeholders throughout the food system as it fulfils its promise to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Corteva Agriscience became an independent public company on June 1, 2019, and was previously the Agriculture Division of DowDuPont. More information can be found at www.corteva.com

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TemiSoft

Temisoft is a specialist computer software and business process re-enginerring company. Our expertise is in the areas of Pest Control Industry, Waste and Skip Bin Hire Industry, Weigh Bridge and Land Fill environment and Business Process ReEngineering.

Our staff are highly skilled and trained. They are experts in their respective areas of business. So, if you are looking at implementing Pest Control Software, Skip Bin Hire Software, Termite Inspection Report Software, Pre-Purchase Inspection Report Software, Bar Coding Technologies, PDA’s, iPAD or Android devices for your business, our software packages are tailored specifically to meet the needs of these industries.

By using our software technologies, you will see immediate benefits to your business, staff reduction at your main office, retain control over your field service and eliminate double entry. All these factors will save you, the business owner, time and staff and show immediate Return on Investment.

We understand that your business has unique requirements. Why not give us a call on our office number - 02 9450 8888 and speak to one of representatives to discuss your business requirements.

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BASF

BASF has been bringing innovative and effective solutions to the pest control industry for years that professional operators rely on to control termites, rodents, and insects with the highest confidence.

We believe that successful pest control is all about targeted action to eliminate pests quickly and thoroughly with the least possible impact on everything else, including farm livestock, commercial kitchens, and homeowners.

Learn more about BASF’s range of pest solutions here: https://crop-solutions.basf.com.au/solutions/pest

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Create the ultimate termite management system with total confidence

For more information on our market-leading termite treatments, visit crop-solutions.basf.com.au or call 1800 558 399.

ALWAYS READ AND FOLLOW LABEL DIRECTIONS. © Copyright BASF 2021 ® Registered trademark of BASF. W100916 01.2021

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Sundew Solutions

About Sundew Solutions Sundew Solutions is a leading research and development company in Australia which was established in February 2009.

With over 25 Australian Pesticides and Veterinary Medicines Authority (APVMA) approvals during this time, Sundew presently exceeds its peers in developing innovative state-of-the-art formulations and technology for the professional pest management segment. This staggering tally does not include the extensive range of non-APVMA approved products which are unique to Sundew like StarrdustPRO Duckbill Duster guns, the Sundew ‘Scunnel’, PestieDOTZ, and VESPEX Dominator Bottle Traps to name but a few.

This impressive scorecard of innovative product development sets Sundew Solutions as an unrivaled world-class leader in delivering solutions for today’s modern pest management professional.

Australian Owned and Operated

Sundew Solutions is a family owned 100% Australian business employing local families and manufacturing facilities in Australia and New Zealand to produce all of our products. We utilise the services of local research companies, registration professionals, and chemical laboratories who are local Australian.

For example, Sundew SAS PRO Professional Granule Ant Killer is proudly made in Australia - the buckets and lids are injection molded by an Australian owned family business. The labels are printed on Australian paper at an Australian owned family printer in Croydon, Melbourne. The premium quality washed dried and graded silica carrier comes from mines in Western Australia. The final product is formulated in Bayswater by an Australian Owned Family business. The free shaker pack in each bucket is injection moulded by an Australian family owned business in Braeside, Melbourne. The label on the shaker pack is printed by a family business in Bayswater. SAS PRO is Australia’s number one selling granular ant treatment and was researched and developed in Australia by Sundew Solutions.

The Sundew Promise

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The Sundew Company exists to provide the best-in-market quality professional solutions.

The basic proposition of our business is simple: To do the best possible service for your clients, you have to have the best possible solutions.

Our solutions provide confidence, credibility, and leading-edge-science that users can stake their reputations on and feel that they are doing a great job each and every time they use a Sundew brand. This is the key to fulfilling our ultimate obligation to providing professional solutions.

Podium

Turning a Negative Into a Positive.

Turning a Negative Into a Positive A How-to Guide for Responding to Negative Reviews • An easy 4 step process for responding to any negative review • How you can use negative reviews to improve customer experience • Best practices for minimizing negative reviews • How your business can improve overall star rating Click here to download the guide.

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Thank You

to our amazing leadership conference sponsors

GARRARDS

“SERVICE WITH INTEGRITY” www.garrards.com.au

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Thank You

to our amazing leadership conference sponsors

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Conference Dinner Subtitle

These prestigious awards will recognise superior service from female staff in the pest industry.

PWAPM FEMALE ADMINISTRATION OF THE YEAR AWARD 2021

PWAPM FEMALE TRAINEE TECHNICIAN OF THE YEAR AWARD 2021

This award looks to recognise an outstanding admin assistant, we all know the office is the backbone of the business that keeps it all together.

Trainees are the future of our industry, we want to recognise a trainee that has gone above and beyond to engage in the pest control industry.

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PWAPM HONORARY LIFE MEMBER 2021 The PWAPM is excited to induct the very first HONORARY LIFE MEMBER!

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Jesse Emmanuel will be joining us for the entertainment at the conference dinner. Some of you will recognise Jesse as Phil Emmanuel’s daughter and Tommy Emmanuel’s niece.

Jesse Emmanuel is an award-winning songwriter and polished performer on the Gold Coast. With a career spanning over a decade, she has kicked goals that many can only dream of. Some of her biggest achievements include national touring supporting artists such as The McClymonts, Troy Cassar-Daley, Jimmy Barnes and more, singing on television for the Channel 9 Carols By Candlelight, multiple top 20 singles and now working with her own new band, Hinterland, as well as writing hits for some of the country music scene’s brightest stars including Sunshine Coast’s own Taylor Moss. She has also steadily become the busiest corporate event entertainer in SEQ as a soloist and DJ.

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