PCI-DSS-DOC-01-1 Network Security Policy

Network Security Policy

PCI DSS Toolkit: Version 5 ©CertiKit

Network Security Policy [Insert classification]

Implementation guidance The header page and this section, up to and including Disclaimer, must be removed from the final version of the document.

Purpose of this document This document describes the organization’s policy regarding how networks will be built, secured, monitored and managed.

Areas of the standard addressed The following areas of the PCI DSS standard are addressed by this document: • • • • • • • • • • •

1.4 – Firewall and Router Policy 1.5 – Firewall and Router Policy 2.1 – Vendor Defaults 6.1 – Security Vulnerabilities 6.2 – Patch Management 10.6.1 – Security Incident Event Management 10.7 – Audit History 10.9 – Policy Awareness 11 – Security Testing 11.3.4 – Network Segmentation 11.4 – IDS/IPS

General guidance This document is intended to define the principles used in designing and implementing the security of your network. There are many ways of constructing networks, and you will need to tailor this policy to represent how yours is structured to provide confidentiality, integrity and availability to your organization. As this is a policy, the level of detail should not be too specific, but the policy must be supported by lower level documentation, such as network topology, data flow diagrams and procedures.

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Review frequency Due to the rate of change of technology, we would suggest this document is reviewed at least annually and ideally every six months.

Document fields This document may contain fields which need to be updated with your own information, including a field for Organization Name that is linked to the custom document property “Organization Name”.

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If you would like to make all fields in the document visible, go to File > Options > Advanced > Show document content > Field shading and set this to “Always”. This can be useful to check you have updated all fields correctly.

Further detail on the above procedure can be found in the Toolkit Completion Instructions.

This document also contains guidance on working with the toolkit documents with an Apple Mac, and in Google Docs/Sheets.

Copyright notice Except for any specifically identified third-party works included, this document has been authored by CertiKit, and is ©CertiKit except as stated below. CertiKit is a company registered in England and Wales with company number 6432088.

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Licence terms This document is licensed on and subject to the standard licence terms of CertiKit, available on request, or by download from our website. All other rights are reserved. Unless you have purchased this product you only have an evaluation licence.

If this product was purchased, a full licence is granted to the person identified as the licensee in the relevant purchase order. The standard licence terms include special terms relating to any third-party copyright included in this document.

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Network Security Policy

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DOCUMENT CLASSIFICATION

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DOCUMENT REF

PCI-DSS-DOC-01-1

VERSION

1

DATED

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DOCUMENT AUTHOR

[Insert name]

DOCUMENT OWNER

[Insert name/role]

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Revision history VERSION

DATE

REVISION AUTHOR

SUMMARY OF CHANGES

Distribution NAME

TITLE

Approval NAME

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POSITION

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Contents 1

Introduction.............................................................................................................. 8

2

Network security policy............................................................................................. 9 2.1

Network security design ............................................................................................... 9

2.1.1 2.1.2 2.1.3 2.1.4 2.1.5 2.1.6 2.1.7 2.1.8 2.1.9 2.1.10 2.1.11 2.1.12

2.2 2.2.1 2.2.2 2.2.3 2.2.4 2.2.5

3

Requirements ................................................................................................................................. 9 Defence in depth ............................................................................................................................ 9 Network segregation .................................................................................................................... 10 Perimeter security ........................................................................................................................ 10 Public/untrusted networks ........................................................................................................... 11 Wireless networks ........................................................................................................................ 11 Firewalls and routers .................................................................................................................... 11 Physical security ............................................................................................................................ 12 Remote access .............................................................................................................................. 13 Intrusion Detection System and Intrusion Prevention System, IDS/IPS................................... 13 File-integrity monitoring .......................................................................................................... 13 Network security standards ..................................................................................................... 14 Network hardware .............................................................................................................. 14 IP addressing ....................................................................................................................... 14 Network protocols............................................................................................................... 14 Date and time synchronization ........................................................................................... 14 Configuration standards ...................................................................................................... 15 System hardening ................................................................................................................ 15

Network security management .................................................................................. 16 Roles and responsibilities ............................................................................................................. 17 Logging and monitoring ................................................................................................................ 17 Network changes .......................................................................................................................... 18 Network security incidents ........................................................................................................... 18 Security testing ............................................................................................................................. 18

Conclusion .............................................................................................................. 19

Tables Table 1: Roles and responsibilities .............................................................................................. 17

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1

Introduction

The use of networks is an essential part of the day-to-day business of [Organization Name].

Networks not only connect many of the components of business processes together internally, but they also link the organization with its suppliers, customers, stakeholders and the outside world.

The organization’s networks have evolved to become the circulatory system of the company, transporting information to where it needs to go and enabling business to be carried out effectively.

But the fact that so much information runs through our networks makes them a target for those who would try to steal that information and disrupt our business. Therefore, these networks need to be protected to ensure that the confidentiality, integrity and availability of our vital information are always assured.

The effective protection of our networks requires that we adopt industry-accepted best practices in information security covering the design, implementation, operation and management of them and that we ensure that everyone involved follows these practices.

Sources of industry-accepted practices include, but are not limited to: • • • •

Center for Internet Security (CIS) International Organization for Standardization (ISO) SysAdmin Audit Network Security (SANS) Institute National Institute of Standards Technology (NIST)

This policy sets out [Organization Name]’s rules and standards for network protection and acts as a guide for those who create and maintain our IT infrastructure. Its intended audience is IT and information security management, and support staff who will implement and maintain the organization’s defences.

As a cloud service provider (CSP), this policy also applies to the methods used to design and create the physical and virtual networks used to deliver service to our cloud customers.

This control applies to all systems, people and processes that constitute the organization’s information systems, including board members, directors, employees, suppliers and other third parties who have access to [Organization Name] systems. The following policies and procedures are relevant to this document: • • • • • • •

Remote Working Policy Change Management Process Software Policy Anti-Malware Policy Password Policy Access Control Policy Information Security Policy

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2

Network security policy

2.1

Network security design

The design of networks is a complicated process requiring a good knowledge of network principles and technology. Each design is likely to be different, based on a specific set of requirements that are established early in the process. This policy does not attempt to specify how individual networks should be designed and built but provides guidance for the standard building blocks that should be used.

2.1.1

Requirements

A network must be based on a clear definition of requirements which should include the following security-related factors: • • • • • • •

The classification of the information to be carried across the network and accessed through it A risk assessment of the potential threats to the network, taking into account any inherent vulnerabilities The level of trust between the different components or organizations that will be connected The hours of availability and degree of resilience required from the network The geographical spread of the network The security controls in place at locations from which the network will be accessed Security capabilities of existing computers or devices that will used for access

Requirements must be documented and agreed before design work starts.

2.1.2

Defence in depth

A “Defence in Depth” approach will be adopted to network security whereby multiple layers of controls are used to ensure that the failure of a single component does not compromise the network. For example, network firewalls should be supplemented by host-based software firewalls on servers and clients in order to provide several levels of protection.

At key points in the network a “defence diversity” approach must also be taken so that vulnerabilities are minimised. For example, this may involve using firewalls from different vendors in series so that if a vulnerability is exploited in one device, the other will not be subject to it. This may be extended to the use of more than one network virus scanner at the perimeter for the same reason.

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2.1.3

Network segregation

Where possible, the principle must be adopted that a network should consist of a set of smaller networks segregated from each other based on either trust levels or organizational boundaries (or both).

Network segregation must also be used to protect all system components that store, transmit or process cardholder data (i.e. within the Cardholder Data Environment).

For a large network this should be achieved using separate domains, particularly where separate organizations’ networks are being linked. An appropriate level of trust must be configured at the domain level and domain perimeters must be secured using a firewall where appropriate.

Within networks, Virtual Local Area Networks (VLANs) must be used where available to segregate organizational units. Firewalls or access control lists (ACL’s) must be used to secure and control each segmentation.

In a cloud environment, it is important that requirements for segregating networks to achieve tenant isolation are defined and the cloud service provider’s ability to meet these requirements is verified.

Where [Organization Name] is acting as a CSP, it is important to enforce segregation between our multi-tenant clients and between the cloud service customer environment and our own internal network.

2.1.4

Perimeter security

At all perimeters between the internal network and an external network (such as the Internet) effective measures must be put in place to ensure that only authorised network traffic is permitted. This will usually consist of at least one Stateful Inspection firewall and for major links with the Internet an Application (or Application Gateway) firewall must be used. For connections such as broadband at smaller locations a Packet Filtering firewall may suffice, depending on the results of a risk assessment.

Servers that are intended to be accessed from an external, insecure network (such as web servers) must be in a Demilitarised Zone (DMZ) of the firewall in order to provide additional protection for the internal network.

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2.1.5

Public/untrusted networks

Where information is to be transferred over a public network such as the Internet, strong encryption via TLS 1.2 (or higher) must be used to ensure the confidentiality of the data transmitted.

Servers that will be accessed from devices on the public network will be in the DMZ of the firewall.

Network Address Translation (NAT) will always be used when communicating to untrusted networks to ensure the private IP address is not disclosed.

2.1.6

Wireless networks

Wireless networks must be secured using WPA2 encryption or 802.1X Authenticated Wireless Access. WEP and WPA should not be used.

Wireless networks must be treated as segmented networks (like a DMZ) and a firewall installed between the wireless network and the main LAN. A guest wireless network may be provided for visitors. This must be physically separate from all internal networks (including internal wireless networks) and secured using a firewall.

Wireless access points must be configured to not broadcast their SSID and to not allow secure connection using WPS (Wi-Fi Protected Setup) via physical access to the access point itself.

Wireless access point admin logon passwords must always be changed from the default.

Tests must be carried out to scan for the presence of wireless access points and detect and identify all authorized and unauthorized wireless access points on a quarterly basis. If unauthorised wireless access points are detected the Security Incident Response Procedure will be invoked.

Any wireless access points considered to be in the organization’s Cardholder Data Environment (CDE) will be recorded in the CDE Asset Inventory.

2.1.7

Firewalls and routers

Firewall and routers are designed to protect and control network traffic between internal, external and wireless networks. Software based firewalls may also be active and configured on appropriate system components.

Configuration standards must be used to list all services, protocols and ports enabled including business justification and approval for each. Each configuration standard must be Version 1

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subject to a review every 6 months or when any significant change to the organization or infrastructure occurs.

Router configurations must be checked to ensure all running configurations are the same as start-up configurations. This is to ensure any configurations remain intact after reboot.

Additional controls are required when protecting Cardholder Data Environments (CDEs).

Additional controls include: • •

Anti-Spoofing measures to detect forged source IPs from entering the network Permitting only established connections into the network where the firewall detects and verifies the state of any previous connections made

A Web Application Firewall (Sometimes referred to as a reverse proxy) monitors, controls and blocks web traffic and reduces threats from SQL injections and similar attacks. Coupled with traditional firewalls, it improves all web application security. For all public facing web applications, a web application firewall must be installed and configured.

2.1.8

Physical security

Remote network equipment must be housed in secure cabinets which are always locked.

Only support staff should have access to the key to each cabinet.

Backbone and centralised network equipment must be housed in appropriate lockable cabinets or racks in a secure server room to which only authorised support staff have access (except for local facilities staff for reasons of health and safety).

Where appropriate, facility entry controls must be in place to limit and monitor physical access to a server room and an access log used to record and review such access. Video cameras or access control mechanisms (or both) must be used to monitor individual physical access to server rooms. This data must be reviewed and stored for at least three months, unless otherwise restricted by law.

Wireless access points located in public areas must be hidden from view where possible and should be placed in positions where access by the public is difficult e.g. in or near the ceiling.

A lockable protective casing must be installed where an access point is in an unprotected public area e.g. a car park.

Physical and/or logical controls must be implemented to restrict access to publicly accessible network ports on office walls. For example, network ports located in public areas and areas accessible to visitors must be disabled and only enabled when network access is explicitly authorized.

Any components considered to be within the Cardholder Data Environment must be subject to frequent tamper testing to ensure the devices have not been compromised. Staff

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members will be trained to inspect devices for tampering and record their findings in the CDE Asset Inventory.

2.1.9

Remote access

Where there is a requirement for remote access to the internal network the following controls will be used: • • • •

A Virtual Private Network (VPN) must be used providing session encryption using TLS 1.2 (or higher) Multi-Factor Authentication at the client Secure authentication using a RADIUS server Network Access Control (NAC) must be used to restrict access to remote clients that do not meet minimum requirements e.g. AV up to date, firewall enabled and patch level up to date

Remote access should be granted on an “as required” basis rather than for all users by default.

2.1.10

Intrusion Detection System and Intrusion Prevention System, IDS/IPS

An Intrusion Detection System/Intrusion Prevention System (IDS/IPS) must be installed at each segmented internal network perimeter, at the perimeter to the internet and at all key points within the network e.g. on critical or data-sensitive servers. All logs from the IDS/IPS must be correlated within the Security Information and Event Management (SIEM) system.

2.1.11

File-integrity monitoring

File-integrity monitoring must be used to monitor entities that don’t regularly change, for example operating system files. Alerts will be raised upon any changes of existing files but generally not when new files are created.

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2.1.12

Network security standards Network hardware

Where possible a single supplier policy will be used for network hardware. An exception may be made where the use of multiple vendor hardware is judged to increase the level of security provided e.g. in a dual network-based firewall configuration.

Network routing must be based on Cisco routers using OSPF. Cisco Gigabit switches must be used as standard for connectivity. Switch ports, including diagnostic ports must be configured to be administratively disabled until required. Hubs should not be used due to their inherent security weaknesses.

Cat 6 UTP must be used for network cabling unless specific circumstances (such as excessive interference) preclude its use. The network topography used will be Ethernet according to the IEEE 802.3 family of standards.

IP addressing IPv4 must be used on internal networks. However new network devices purchased should support IPv6 in preparation for the future.

The internal IP address range used will be 192.168.0.0 – 192.168.254.254. The assignment and use of subnets must be monitored carefully.

IP addresses and associated network information for desktop and laptop clients must be controlled using DHCP. Internal DNS servers will be used.

Network protocols The protocol used on all networks will be TCP/IP. UDP will be used where appropriate but other OSI layer 4 network protocols should not be used. Only protocols and ports required on a specific server should be enabled by default in order to reduce the attack surface. This is especially true for servers within the DMZ of the firewall(s).

Date and time synchronization All systems on the network will be synced using the Network Time Protocol (NTP) and will have the following controls in place: • •

Time settings are received from industry-accepted time sources Time data is protected to only personnel with a business need to access time data

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Configuration standards Configuration standards must be used for all system components to ensure each component is built, configured and secured in the right way.

A configuration standard covers the build and configuration of specific types of devices used within the organization. When building a device, the following areas are considered: • • •

Build requirements Security Applications

System hardening All system components that are prone to security vulnerabilities must be subject to system hardening. This will be consistent with industry-accepted system hardening standards including but not limited to: • • • •

Center for Internet Security (CIS) International Organization for Standardization (ISO) SysAdmin Audit Network Security (SANS) Institute National Institute of Standards Technology (NIST)

System hardening instructions will be included in the appropriate configuration standard for a given system component. These standards will be updated as and when new vulnerabilities are identified. See the Technical Vulnerability Management Policy for more information.

All vendor-supplied defaults for system configurations and passwords must be removed/changed before any system component is allowed on the live network. This includes but is not limited to: • • • • • •

Operating systems Security software and devices Wireless access points Applications POS terminals SNMP

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2.2

Network security management

Once networks have been designed and implemented based on a clear set of security requirements, there is an ongoing responsibility to manage and control the secure networking environment to protect the organization’s information in systems and applications. This should be achieved via controls in the following areas.

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2.2.1

Roles and responsibilities

Roles and responsibilities for the management and control of networks must be clearly defined. In order to provide effective segregation of duties, the operation of networks is managed separately from the operation of the rest of the infrastructure such as servers and applications. This segregation of duties is detailed in the following table:

MANAGER ROLE

TEAM

MAIN RESPONSIBILITIES

Network manager

Network and Communications Management

Design and implementation of new and changed networks Installation and removal of networking equipment Configuration of networking equipment Third line incident management.

Network Operations Manager

Network Operations

Network availability monitoring Network intrusion monitoring Second line incident management Configuration backups Patching and updates Setup and management of remote access users

Computer Operations Manager

Computer Operations

Server and application backups Job scheduling Infrastructure monitoring First line incident management Configuration standard reviews Firewall and Router rule reviews

Information Security Manager

Information Security

Ensure Information is classified and protected in accordance with appropriate standards e.g. PCI DSS (Cardholder Data) and GDPR (Personally Identifiable Information)

Table 1: Roles and responsibilities

2.2.2

Logging and monitoring

Logging levels on all network devices must be configured to collect data centrally using a Security Information and Event Management (SIEM) tool, in accordance with organization policy (see Procedure for Monitoring the Use of IT Systems), and logs monitored on a regular basis. All logs will be kept for a minimum period of 1 year.

Typical attributes to be recorded within logs include but are not limited to: • • • • • •

User identification Type of event Date and time Success of failure indication Origination of event Identity or name of affected data, system component, or resource

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Firewall logs must be monitored for signs of excessive port scanning which may be a precursor to a remote attack. Where installed, a Network-based Intrusion Detection System (NIDS) should be configured to alert the Network Operations team of this activity.

Network monitoring for performance and availability will be achieved using an appropriate SNMP-based network management tool (such as Nagios, Solar Winds or WhatsUp Gold) and recovery actions automated where possible.

Alerts from the Network Access Control (NAC) system must be addressed immediately to ensure that clients that do not meet minimum security requirements are only allowed access to a quarantined subset of systems on the network.

2.2.3

Network changes

All changes to network devices will be subject to the change management process (see Change Management Process) and appropriate risk assessment, planning and back-out methods put in place. Configuration records must be updated whenever such changes are carried out so that a current and accurate picture of the network is always maintained.

2.2.4

Network security incidents

Network events which are deemed to be security incidents must be recorded and managed according to the Information Security Incident Response Procedure.

2.2.5

Security testing

A fundamental part of network security and vulnerability management is the ability to test and verify the strength of the organization’s security controls against ever changing cyber threats. The results of security testing must be risk assessed and applied to the treatment process to remediate any vulnerabilities found. Please refer to the Technical Vulnerability Management Policy and Risk Assessment and Treatment Process for more information.

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3

Conclusion

Network security is a cornerstone of [Organization Name]’s defences against many of the threats with which we are faced. Only by designing effective security into every new system and network from the very beginning can effective control be maintained, and risk minimised. Further to this, additional controls must be implemented which ensure that proper segregation of duties is achieved and changes to the network environment happen in a managed way.

Combined with watchful monitoring of the network itself and the tools put in place to manage it, this should ensure that the number and severity of network security incidents is minimised and our exposure from those that do occur is not as great as it otherwise might have been.

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