September 2019 PULSE

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IN THIS ISSUE Clinician’s Corner by PTSMC’s Orthopaedic

SEPTEMBER 2019

Residents PICO: Superior Forms of Exercise for Treatment of Lateral Epicondylalgia

PTSMC REFERRAL REWARDS

HR Buzz 401(k) Timesheet Reminders

Techy Tips by Kristen Forster While having conversations in Admin and with other PTSMC team members, we realized this program applies How to Add an Email Signature in Outlook App I tend to wear PTSMC gear all the time. While I am to more than just events. It became clear that our people Upcoming Wellness Events out and about, I continue to be amazed at how many were referring friends and family on a regular basis. people stop me and ask excitedly if I work for the Restricting the program to just clinicians or just at company. I always answer, “Yes, I am a physical “planned events” would really limit our ability to therapist with PTSMC.” I don’t go into much recognize those “spreading the word.” detail unless asked, but the majority of people I talk Southbury with are happy to share personal stories of how I am confident that personal referrals are coming from is celebrating someone at PTSMC helped improve the quality of every position in our company – whether from gathertheir lives. I hear stories of their experiences, and the ings with friends and family, community events, or even, experiences of family and friends that have trusted us as happens to me quite frequently, running into for years and received great care and customer someone at the store. I am hopeful that this program service at PTSMC. will reward those of you helping PTSMC grow and helping spread our PT for Life culture! These unsolicited interactions reinforce my pride in September 12th who we are and what we do. I know that many of you You should have already seen the program details in an 4 - 7 pm have similar interactions and that you often take the email and in materials sent out by the marketing team. at the Southbury Clinic time to talk with people you meet about PTSMC. This document outlines the structure of the Rewards Program, as well as how to easily set your devices up to That’s why PTSMC is rolling out a Referral Rewards refer anyone and everyone to PTSMC. Feel free to reach “Kristina (Lipeika) really listens to what I have to Program for all employees as a way to say THANK out to Peter Decoteau or Emily Fillion with any say and she responds with very appropriate and YOU! questions! helpful treatment. She is also very compassionate. I

Thanks for helping spread our Mission!

StriveHub Fab 5

The original idea behind the program was to create a I hope you wear our gear with pride. I know I do. way to capture referrals at community events more easily. With this system, you don’t have to be logged Thanks, into WebPT, and you’re not “putting the ball into the patient’s court” by asking them to reach out to us. Alan Who knows how often a potential patient in need forgets to call or ends up somewhere else!

WELCOME TO PTSMC FAIRFIELD! PTSMC Fairfield is opening in early September! Located in Fairfield’s business district on Black Rock Turnpike, our 23rd clinic will be in the hands of Rebecca Petrosino, PT, MHS, OCS, COMT. Rebecca has been a physical therapist for over 23 years, and has worked in our Naugatuck, Orange, Southbury, and Waterbury clinics. Congrats to Rebecca!

fully trust her and I know I will get better with her treatments. In fact, everyone at PTSMC is wonderful from the receptionist to the therapists and PT aides.” - Watertown “Extremely professional, friendly, caring staff. It’s obvious they know what they are doing! I would highly recommend them!! Excellent job from all staff.”- New Milford “I even recommended my loved ones to this practice. Extremely nice, compassionate and very knowledgeable staff. Feels like a friendly environment from the moment you walk in.” - Plainville

“The therapists are wonderful and caring. I worked with Tracy (O’Brien) and Scott (Olmstead) and they both helped me so much in my recovery. The office staff is great and the assistants are also very helpful. I highly recommend them for any PT needs.” - New London ”From first call when Stevie (Fell) answered the phone, she was professional, gracious and cheery. She explained what materials I needed in order to be ready for my first appointment. Everything went well. Rebecca Petrosino, my PT is highly skilled and has a wonderful presence with her patients. I would say that she is the top of the top. So far I have been extremely pleased.” - Waterbury


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