Employee Spot light

Stevie Fell, Float PSC & Customer Experience Trainer

If you haven’t met Stevie Fell yet, there is a good chance you will soon! Stevie is PTSMC’s Float PSC and Customer Experience Trainer. She supports the front desk at all PTSMC o ces, provides coverage, and is the go-to person to help PSAs, PSCs, VPSCs, and PCCs succeed in their job roles.

Stevie is originally from Naugatuck, CT and currently lives in Woodbury. Before PTSMC, Stevie had graduated high school and started on the expected college route. She simply states, it was a mistake. She re ects that she was not in the right place to do school at the time but doesn’t discount the experience. She went into the job world, serving part-time and working full-time at the Waterbury YMCA. She made her way to PTSMC in 2015 as a part-time PSC in the Waterbury clinic.

A few years later, wanting to pursue jobs at the next level, Stevie decided to return to school and completed her BA in Psychology with a concentration in Forensic Psych. She was working at PTSMC during those undergrad years, with amazing support from Waterbury Partner & Director Erin Walsh. She went full-time in the clinic after completing her degree. Stevie is currently pursuing her master’s through SNHU online. Her area is psych, and she plans to narrow that scope to Industrial Organization Psychology. IO Psych, she explains, is more business-world focused and applies to a broad scope of career and industries.

In 2020, Stevie left PTSMC to pursue an opportunity in the psych industry. When that job didn’t pan out the way she hoped, she reached out to Kristen Forster, Director of Operations, to see if PTSMC had anything that would t. Stevie ended up interviewing with Kristen and Sandy Wickman Mason, VP of Operations for the position of Float PSC. PTSMC was looking for the right person with the right PTSMC experience- Stevie was it. Stevie had indicated she wanted to advance her skill set into administrative roles. When the Customer Experience Trainer position came to fruition, Stevie immediately applied. It all worked out for her to split the Float PSC and CET positions.

Stevie has a plethora of knowledge when it comes to PTSMC front desk operations. She always wants to learn more, do more, and help others. She is a fast learner and thorough teacher who loves to discover each person’s learning style and teach in that style. She covers not only for clinics, but also covers for the Veri cation team, YHP team and VPSC.

Outside of PTSMC

Stevie lives the way she works. She does not set boundaries when it comes to trying new things! She loves all things music as well as reading and traveling. She listens to books on her three audiobook apps and reads both eBooks and print books.

Her avid love for music comes from being a part of school, town, and regional choruses when she was young. You can catch her at a concert every weekend in the summertime, from heavy metal bands to Taylor Swift to Toby Keith. If you’re lucky, you can catch her karaoke performance to Slim Shady! Karaoke is a major part of Stevie’s life. She runs a weekly karaoke night in the bar she used to live above for the last seven years! It has been one source for her vast knowledge bank of music. She loves a good “challenge” of Karaoke Roulette.

Stevie now lives with her boyfriend Andrew, her chihuahua named Taco, and their cats Sally and Blackjack. Taco truly is a “purse dog.” Stevie carries Taco around in her purse everywhere she goes. Stevie has always loved solo hiking, but it’s not totally solo with Taco at her feet or hanging out in her backpack. She has hiked all the mountains in CT and currently has goals to hike the big NH mountains soon.

Stevie and Andrew are starting what is called the “75 Soft” challenge to get on track to reach that goal. This is also a mental health practice for them, because the cold and darkness of winter hit them hard. The challenge combines daily actions of exercise, getting outside, hydrating, reading, and eating healthy. It won’t be easy, but the end goal of feeling great mentally and physically motivates them. ��

May Birthdays

Alyssa Tracey 1 Middletown

Madeline Lynch 1 New Haven

Brianna Galeazza 1 Orange

Michelle Gallerani 2 New London

Ethan Cordova 3 Danbury

Vicki Palmieri 4 Admin

Kathryn Flodquist 4 Waterbury

Marilex Santiago 5 Admin

Jenn Detlefsen 5 Admin

Michaela Horne 5 Putnam

Kenny Markwat 6 Essex

Traci O'Brien 8 New London

Jessica Green 8 Westbrook

Stephanie Bologa 10 Simsbury

Drew Gallagher 10 Southbury

Anna Scortichini 10 Wallingford

Emily Searle 11 Branford

Samantha Amico 11 Fair eld

Tyler Garcia 13 Middletown

Sean Ferguson 13 Watertown

Karen Havlicek 15 Admin

Kellie O'Donnell 15 New Haven

Grace Langdon 17 Fair eld

Natalie Pedane 17 Southbury

Brittany Kearney 18 Westbrook

Rebecca Petrosino 20 Fair eld

Kenny Kregling 20 Wallingford

Julia Swett 20 Westbrook

Mariah Martin 21 New Haven

Jennifer Melaragno 23 Avon

Brian Henderson 25 Branford

Lauren Granato 25 Glastonbury

Noah Tedeschi 25 Newington

Kriti Patel 26 Branford

Amanda Kell 26 Middletown

Paul Dinwoodie 27 Danielson

Christine Hill 27 Admin

Aidan O'Connell 28 Admin

Dave Plonsky 31 Guilford

Rebecca Sauvè 31 Naugatuck

May Anniversaries

Laewa Forrest Authorization Admin Representative

Kera Thorne PT Aide Danbury

Nicholas Sharp PT Aide Danielson

Alex Chakar PT Aide Fair eld

Madeline Archangelo PT Aide Fair eld

Lucas Morris PT Aide Guilford

Emiley Wilson PT Aide Guilford

Hannah Jenkins PT Aide Middletown

Anya Zielinski PT Aide Naugatuck

Marisa Keiser PT Aide New Haven

Alyssa Wright PT Aide New Haven

Robert Parra PT Aide New London

Brian O'Dea PT Aide Newington

Dara Phum PT Aide Orange

Shae Eucalitto PT Aide Simsbury

Joseph Antonazzo PT Aide Southbury

Amiyah Peters PT Aide Southbury

Chrystina Dziala Patient Care West Hartford Coordinator

Stephany Rozsa Physical Therapist West Hartford

Faiz Lilaporia PT Aide West Hartford

Jonathan Rodriguez PT Aide Wethers eld