March 2022 PULSE

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MARCH 2022

MOVING FORWARD...

On February 15th, PTSMC’s leadership met with the goal of transitioning back to “playing offense.” A lot of our leadership team’s energy over the last few years has been spent in “crisis” or “survival” mode. The uncertainty of the pandemic’s twists and turns left us to go on the defensive. It was critical to dig in and focus on the immediate and unpredictable; to focus on the question, “What do we need to do right now to protect our people, those we serve, and PTSMC?” It was great to be together in person again. It was an extremely positive experience to celebrate some recent accomplishments as we continue to move beyond Covid, and it was also exciting to return to putting our brain power to the task of looking towards the future – to making PTSMC better and stronger. I want to share some of the day with you. The “MAG Awards”(Milestones, Achievements, and Growth) had been part of these annual meetings for years. They were abruptly put on hold in March of 2020. Areas regularly recognized include highest NPS scores and most targets hit. We also applaud clinics that reach visit and new patient milestones. Annual new patient “clubs” include the 1,000, 1,500 and 2,000 new patients. Visits per year “clubs” include 10,000 and 20,000 visits per year. It was great to cheer on the new “members” based on their 2021 accomplishments! To be honest, we ignored 2020 altogether. Not a year we’re looking to relive any time soon! The floor was then opened to discuss the 2022 Administrative Leadership Goals and Measurables. Following clarifying the goals and measurables, we pivoted to highly participative group discussions on critical organizational issues. We used the “Group Nominal Technique” on several topics. The technique facilitates individual, small group, and full group engagement, during which dialogue and debate are expected and welcomed.

We challenged ourselves to: • Examine and revamp the Clinical Incentive Plan • Determine the “three greatest challenges” PTSMC will face in 2022 • Determine the “three greatest opportunities” PTSMC must execute on in 2022 We are now in the process of condensing and refining the ideas and opinions generated. The goal is to reduce the broad range of insights and information gathered into themes and, ultimately, action steps to move our people and our organization forward. We are back on offense! Thank you for all you do to make PTSMC better! Of course, we did sprinkle in some competitive fun for the crew. In anticipation of March Madness we held a 16 team putting competition! Each team was challenged to take 6 putts; 3 each. The team with the highest successful putts moved on! The winners in a highly competitive match were Brian Vo and Tom Kirsch, outputting Anthony Ciaburri and Steve Platt 5-4. Check out more photos on the Happenings page! Thanks,

Alan

IN THIS ISSUE Clinician’s Corner: Residency PICO by Conner Gavin, Orange PT and Liza Peressini, Danbury PT HR Buzz

ADP Homepage D4Ds and Goals and Objectives Raffle Winners

Wellness Program LifeBeat - Sheet Pan Quesadillas #GetMoving Champions Challenge Health and Wellness Resources for UHC Members The Extra Mile Tips to Stay Kind through Rough Times Employee Spotlight Michelle Gallerani, New London Assistant Director

StriveHub Fab 5

“I cannot be happier to be working with Nick (Almonte). He has proven to not only have kind characteristics but his knowledge and expertise on how to improve my current pain and the obstacles that it has caused has brought on immediate results. I am really grateful for the treatment plan that he has put me on and for the genuine interest in my well-being.” - Shelton “This is my 3rd time using this facility, and have been very happy with their professionalism, mixed with humor and laid-back supportive atmosphere. So far, I have had improvement in my muscular issues this time and in the past.” - Windsor

East hampton renovations

“Brian Greer is the best therapist that anyone could ever ask for. His patience and personality with all ages is fantastic, and his ability to show you what exercises to do and repeat them to you when you don’t get it makes you feel really comfortable.” - Glastonbury

Congratulations to Partner & Director Todd Cacopardo and his team at PTSMC East Hampton for their recent renovations. The clinic expanded into a bigger space - check out photos of the new space below!

PTSMC is doing a company-wide March Madness competiton. Each clinic will get to submit one bracket for each tournament. The winning clinics will receive a staff lunch!

Read about it on page 7!

“Mary Clark is a great PT and is very personable. The office staff is accommodating in scheduling appointments to meet my needs, and in general everyone is attentive, kind, and respectful.” - New Haven “Kristin (Gilbey) has worked with me twice. She's very knowledgeable and experienced, and I appreciate the skill in which she addressed my surgical recovery and now ankle break. The office is very professional and runs smoothly even when filled with patients. I can be in and out within an hour if I need to be. Personable front desk. Would highly recommend.” - Avon


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March 2022 PULSE by PTSMC - Issuu