StriveHub Fab 6
APRIL 2020
“The team at the Windsor PT office has very effectively diagnosed and treated me. My shoulder pain has been almost completely eliminated in 2-3 weeks... incredible. Appreciate the competence they bring to the PT discipline!” - Windsor
THE OTHER SIDE... The arrival of COVID-19 to the US, and rise to Pandemic proportions globally, has changed everyone’s definition of reality.
We have applied for a loan with Disaster Relief Fund administered by the Small Business Administration.
We have all our paperwork in place with Webster Bank My head is still spinning. PTSMC’s 20th year started with in anticipation of the Federal Stimulus loans which are an exceptional January and February. The tremendous being made available from the historic, recently passed momentum at the end of 2019, and the mild winter we CARES Act. experienced, created a great combination for opportuniMost recently, CMS has offered a prepayment plan for ty and growth. our Medicare claims for 2020. In a matter of weeks, my vision for PTSMC and our My mother had a saying that I find comfort in today: people in 2020 changed. While the story is still “This too shall pass.” I do believe we will get past this as unfolding, our reality is that, as an organization, we have been forced to shift to survival mode. In short, that individuals, as an organization, as a country and means doing everything we can to “get to other side” of throughout the world. this. We can all see the reduction in visits and new patients. I am extremely confident that what we do has great meaning and value to the people and communities we We have all felt the reduction in hours, pay and our workforce. None of this is by choice, nor is it under our serve. Improving the quality of people’s lives is more important today than it has ever been. control. Most of the measures we have been forced to take are defensive in nature, with the goal of “weatherUnmatched experiences, clinical excellence, and lifelong ing the storm” as best we can. relationships are the tenets of PTSMC’s PT for Life culture. They will outlast COVID-19. Over the last few weeks, the tide has changed a little. Be healthy and safe. PTSMC clinicians have embraced and are gaining Thanks, traction in Telehealth. Three weeks ago, our organization provided zero visits via this platform. If the Alan numbers hold, we will have completed 363 Telehealth visits since March 20th. And our payers have committed to paying for these visits.
Simsbury Opening Congratulations to Emily Hansen, Partner & Director of PTSMC Simsbury! The clinic opened its doors on March 16th. Betsy Holt was hired as Patient Services Coordinator and Shelby Howe was hired as a PT Aide, and she’s pictured in the top left photo with Emily!
“The staff is mindful of any and all issues, and they listen carefully to me with regard to pain level, as an example. I am confident that the exercises they give me are appropriate for my problem. The spirit and friendliness of the staff is also to be noted, and I think this spills over to the patients and how they act and react. This also includes the staff at the front desk. I thank all of you so very much and most especially Melissa (Boutagy).” - Guilford “Every person in the Waterbury office is wonderful! God bless them all for being there for us during the crisis! I've only gone a couple of times but I feel better already!” Waterbury “Colleen Menard has done a fantastic job! She, together with the other members of the New Milford staff, create a welcome, enthusiastic and friendly environment in which they treat their patients with great skill and understanding. Keep up the good work in these difficult times!” - New Milford “From the moment I signed in at the very organized and neat front desk with its great smiling receptionist, I knew it would be a positive experience. Then I was introduced to Ken King, and I knew I was going to be well taken care of. After a few weeks of treatment with Ken and some of the other great associates, I was on the right road to recovery (thanks Ken, Elton, and a couple other helpful associates). If I have another knee problem I wouldn't waste a minute and would call as soon as possible.” Westbrook The staff is extremely professional and has an understanding and friendly manner. After just one visit, each staff member knew my name and what my plan was while there. The office is also very well kept and reception is extremely organized no matter who is working!” - Fairfield