Hotel Tech Live 2018 Show Preview

25 & 26

2018 SHOW PREVIEW

SHOW TIMES TUES & WEDS 10AM - 5PM

SEPTEMBER

AI

HOTEL HOTEL & SPA

HOTEL & SPA

& SPA

IN PARTNERSHIP WITH

PRODUCT LAUNCHES

170

SPEAKERS EXCLUSIVE SHOW OFFERS

LIVE DEMOS

7 SHOWS, 1 UNMISSABLE EVENT

CYBER SECURITY

CONNECTING

HOTELS & SPAS WITH THE TECHNOLOGY

OF TOMORROW WITH THE TECHNOLOGY

250 EXHIBITORS

IoT

SILVER SPONSOR

HOTEL & SPA

WELCOME TO HOTEL & SPA TECH LIVE Welcome to the show! Join us as the shutters go up at 10am on the 25th & 26th September, for the ultimate event showcasing the future of the hotel and spa sectors!

hotel and spa sectors. We will remove the hows, whats and whys surrounding the application of next-generation hospitality tech to your business, and enable you to reach the level of growth you’ve been dreaming of.

The use of technology continues to enhance the way hotels and spas operate, while adding consistent value to that all-important customer experience; for the past two years Hotel & Spa Tech Live has encapsulated this exciting evolution. Now, with the discovery of the most innovative technologies more critical than ever, the show is making its anticipated return to London’s ExCeL, rebranded, reprogrammed and more futuristic than ever before!

This year, Hotel & Spa Tech Live will be co-located directly alongside six more of the hospitality industry’s leading shows: Hotel Facilities Management Expo, Restaurant & Bar Tech Live, Restaurant & Bar Design Show, Restaurant & Takeaway Innovation Expo, Street Food Live and the Coffee Shop Innovation Expo.

Connecting hotel and spa professionals with the latest in luxury, functional and aesthetic technology, this show provides an all-encompassing portal into the future of the

The best part? Your ticket provides you with access to them all, and the 1,000 incredible exhibitors, 500 exclusive seminars, 200 interactive panel debates and countless networking opportunities that come along with them!

This is our most exciting show to date, so step in to Hotel & Spa Tech Live, 2018!

Here, under one roof, you have the chance to see the future of hospitality for yourself with this unique platform that showcases the very latest tools, tech, systems and advancements from around the world.

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#Hungry4growth @HotelTechLive

SPEAKERS We’ve worked tirelessly to bring together the greatest and most influential speakers in the industry.

PANELS The leading minds in hotel and spa technology will be on hand to debate the topics at the very heart of the sector.

SEMINAR SCHEDULE We understand that your time is valuable, so plan your day with our clear and comprehensive seminar schedule.

INNOVATION AWARDS Witness the innovations making waves at the forefront of the hotel and spa sectors, with our live innovation awards.

SUPPLIERS Take your pick of over 250 incredible exhibitors, showcasing everything you need to maximise your customer experience.

ESSENTIAL INFO From stand locations to opening times, this is your essential guide to all of the ins and outs of this year’s Hotel & Spa Tech Live!

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Keynote Speakers

KEYNOTE SPEAKERS Jumping head-first into technological investment for your business can be daunting, particularly with enough options out there to cause you a complete system overload! This is why we’ve assembled an army of expert speakers who have already applied the latest innovations to their businesses, and are reaping the rewards.

Through case studies, success stories and exclusive insights, our industry-leading

ROB PATERSON

presenters are on hand to provide the very latest from the forefront of this ever-evolving industry, live and direct over two incredible days. From improving your customer experience, to artificial intelligence and everything in between, you’re sure to discover that critical piece of advice that will fire your business into the future!

Our seminars are hugely popular and exclusive to the show, so buckle up and take full advantage of this invaluable opportunity.

CEO AT BEST WESTERN HOTELS IS THE HOTEL FRANCHISE MODEL BECOMING A TECHNOLOGY MODEL? Is it time for brands to re-think what a hotel operator needs from a franchise partner? Are hotel operators demanding a new way of thinking? This seminar explores the current climate for franchise partners and the role technology is playing to shape the future.

TUESDAY | 11.00 | KEYNOTE THEATRE 1

JON SHARP

DIRECTOR OF BRAND FOOD & BEVERAGE DEVELOPMENT AT HILTON EMEA

HOW TO CREATE A GAME CHANGING CUSTOMER EXPERIENCE Jon Sharp takes you through how your business can develop into a game-changing customer experience engine, why being famous for what you do is achieved by creating and developing your own distinctive messaging, and being sure of the ‘why’ of your business. This talk will explore how to leverage key customer insights and put them into action, and how to embrace failure and speed to market in order to become ‘best in class’.

TUESDAY AT 13.15 | WEDNESDAY AT 12.30 | KEYNOTE THEATRE 1

NICOLAS BOUDOT SOFTBANK ROBOTICS

PEPPER, THE ROBOT: TRANSFORMING THE GUEST EXPERIENCE

MICHAEL MRINI DIRECTOR OF INFORMATION TECHNOLOGY EDWARDIAN HOTELS LONDON

ENHANCING THE GUEST EXPERIENCE THROUGH SOPHISTICATED TECHNOLOGY & AI Michael will present a case study on enhancing the hotel guest journey and experience – how can mobile technology and AI enable interaction and improve the customer experience? He will talk about the use of mobile and AI technology as a tool to empower the employee and customer, and how Edwardian managed to increase employee and customer engagement with AI. WEDNESDAY | 14.00 KEYNOTE THEATRE 1

VP SALES & MARKETING Nicolas Boudot, VP Sales & Marketing from SoftBank Robotics Europe will present Pepper’s capability to provide a seamless experience by offering a single but comprehensive view of each user. Via connecting to different cloud services, databases, and objects, he enhances his intrinsic capabilities, such as cognitive computing, real-time communication and data collection, to provide more valuable services in the hotel industry.

TUESDAY | 14.00 | KEYNOTE THEATRE 1

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CLAUS STRAWBRIDGE

THIERRY CLARKE

ECOMMERCE MARKETING DIRECTOR AT GULDSMEDEN HOTELS THINK LIKE AN OTA TO REVITALISE YOUR BUSINESS

THE £1BN MULTIFACETED ENTREPRENEUR MAKING INVESTORS BELIEVE IN YOUR VISION How do you get investors to believe in your business? It’s all very well having a plethora of facts and figures, but without a clear narrative investors won’t be interested. If you want funding you need to tell a compelling story of where your company came from and where it’s going. Thierry has raised billions of dollars for businesses throughout his career so let him help you secure that investment.

Claus will discuss the distribution channels to keep you ahead of OTAs. Think like an OTA: launching a membership zone for eco certified hotels, using real-time reviews to trigger social engagement.

TUESDAY | 12.30 | KEYNOTE THEATRE 1

JOE PETTIGREW DIRECTOR OF REVENUE MAXIMISATION AT THE STARWOOD CAPITAL GROUP EMPIRE MAXIMISE YOUR REVENUE BY KNOWING YOUR GUESTS Stop with the one size fits all revenue strategy and expect to grow your market share. This seminar will show you how to understand what your guests are saying about your hotel on each channel - verbally and behaviourally - and bring revenue and marketing together, to price the right product with the right message for different audience groups for immediate and significant RevPAR growth.

TUESDAY | 14.00 | KEYNOTE THEATRE 3

MAGDALENA OSMOLA

MARKETING DIRECTOR MACDONALD RESORTS, PORTUGAL

BRANDING IN THE ERA OF NEW LUXURY: INTEGRATED MARKETING STRATEGIES FOR PROPERTIES AND DESTINATIONS “Happy is the new rich” In this session we will look at the latest cultural and behavioural trends, how people make judgements and decisions which ultimately affect their buying patterns. We will explore the concept of ‘’new luxury’’, where status is no longer derived from expensive purchases but is strongly linked with passion, experience, wellness, community and sustainability. Find out how travel brands can truly bring out their human side and connect with new audiences. Emotional and good marketing is here to stay - and it will redefine the travel industry. We will draw on practical examples, channel selection and integrated marketing approaches for leading hotels and destinations.

WEDNESDAY | 13.15 | KEYNOTE THEATRE 1

JOANNA BECKER-BIRCK SENIOR MANAGER MARKETING STRATEGY AT WORLDHOTELS

DEFINE YOUR GUEST EXPERIENCE - START WITH WHY In today’s crowded marketplace, consumers have more choices than ever, so it’s essential to define your guest experience in order to stand out. Guests look beyond being ‘satisfied’; only a clearly defined experience compels guests to leave reviews, and come back. Today’s customer looks for personal connections, authentic exchanges and reasons why they should choose you. Experience makes the difference between higher reviews, better rates, motivated staff and repeat booking.Prepare to strengthen your true independence through experiential storytelling. After all, experience is the new luxury.

TUESDAY | 11.45 KEYNOTE THEATRE 1

WEDNESDAY | 11.45 | KEYNOTE THEATRE 1

Highlights

A FEW OF OUR

HIGHLIGHTS NETWORKING

SPEAKERS

Join a network of over 18,000 proactive industry professionals; heed their advice and learn from their mistakes, as you carve out the future of your business, one connection at a time.

We pride ourselves on bringing together the greatest and most influential speakers in the industry. Whatever your desired topic or piece of advice, you’re sure to find it at the show!

ARTIFICIAL INTELLIGENCE

PRODUCT

Grow your business the smart way, with the abundance of artificial intelligence that’s taking the hotel and spa sectors by storm.

LAUNCHES Stay one step ahead of your competitors by being among the first to gain access to our exhibitor’s all exclusive product launches!

PANOENLS SESSI

RDS ION AWA INNOVAT Y RED B SPONSO

Listen in as the leading minds in hospitality tech debate the topics at the very heart of the sector, and be sure to have your say, with our programme of interactive panel debates.

INNOVATION AWARDS Take your industry knowledge beyond the present and into the future, as we recognise the innovators who are paving the way towards the technological world of tomorrow.

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CYBER SECURITY Guarantee your customers a sound night’s sleep and a stress-free stay, by keeping your security watertight in an increasingly digital world.

RUNNING ALONGSI DE

INTERNET OF THINGS

The IoT may be in its infancy, but the future of hospitality most definitely lies in devices and data, and so does the future of your business!

Operation al tech is n ow the ke experience y to a five , and we’v -star custo e got this mer covered to makes us o! That’s w a five-star hat show…

CUSTOMER

LOYALTY SHOW OFFERS & WORLD EXCLUSIVES Don’t you just love a discount or package deal? Us too, so you’ll benefit from both when sourcing the latest tech at this year’s show.

Whether it’s group discounts or a loyalty card system, discover the hundreds of ways you can keep your guests coming back, time and time again.

GUESTROOM TECHNOLOGY Ensure that your rooms meet soaring expectations, as customer experience continues to be influenced heavily by the digital revolution.

LIVE

DEMOS Witness the full potential of the industry’s latest innovations, through our unparallelled programme of live product demonstrations.

AUGMENTED

REALITY Enhance that all-important guest experience with the latest and most immersive innovations from the world of augmented reality!

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WELCOME TO...

SEVEN

SHO

ONE EVWS ENT

Five years ago, an ambitious team of organisers with a passion for food and eyes full of stars held an exhibition that focused on the growth of the takeaway industry. Providing intrigued visitors with a handful of aspiring exhibitors, engaging seminars and innovative product demonstrations over two fascinating days, these big dreamers sent a message to the entire food industry: the Restaurant & Takeaway Innovation Expo was ready for the big stage.

Flash-forward to 2018, and the show is now the benchmark for the restaurant and takeaway sector. Showcasing the industry’s breakout trends and sharing priceless wisdom from the brightest stars in the sector, the Restaurant & Takeaway Innovation Expo is the driving force behind today’s world of food and drink.

But that wasn’t enough for our team of hungry visionaries. They wanted more. And so, with an eye on taking over the entirety of the hospitality sector, Hotel & Spa Tech Live was launched, changing the face of the hotel

industry forever… and the expansion didn’t stop there.

Following the addition of another six leading shows, we now organise expos dedicated to the business growth of hotel operations, street food venues and coffee shops, as well as shows aiming to provide restaurants and bars with the latest designs and technological advancements. Together, these incredible events assemble to form the Hospitality Technology Innovation (HTI) brand.

DARE TO DREAM

As the hospitality industry’s point of reference, the HTI brand has a precise mission: to provide its visitors with every single tool they need to successfully grow their business. We will find the ultimate groundbreaking products and services, we will provide the sector’s most sought after knowledge and insight, we will challenge the norm and we will work to keep our planet safe for years to come.

All of it for free. All of it for you.

BIG WITH THE HTI BRAND

JOIN US AS WE WILL PRESENT 1000 Exhibitors

500 Seminars

200 Panel Debates

And many more features, to over 18,000 highly targeted visitors. thehtishow.co.uk

RESTAURANT & BAR

RESTAURANT & BAR

HOTEL & SPA

Awards

SPONSORED BY

2018

Smart 360/VR Content Management

HOTEL INNOVATION AWARDS

In an industry saturated by a constant influx of new products, our innovation awards seek to celebrate the groundbreaking developments which are making waves at the very forefront of the hotel and spa sectors.

With three awards up for grabs at this year’s event, nominees are those whose products or services are enabling hotels and spas not only to attract, but also to accommodate more customers at a higher level than ever before.

This is an invaluable opportunity for our visitors to take their industry knowledge beyond the present and into the future, and gain that crucial upper hand in an increasingly competitive market!

Plus, with each finalist showcasing their product or service to a panel of industry giants in front of a live audience, the awards make for an entertaining and educational break from the hustle and bustle of the show floor.

THE AUTOMATION AWARD This award is set to identify the companies which have made the most innovative and efficient robotic, automation science and technology products.

PRODUCT OF THE YEAR AWARD This award is a celebration of the product which has improved the efficiency, productivity and/or profitability of hotel operations through transformative technology, revolutionising the future of the hotel industry.

Fitbank Health Group

Stand 4280

Fast Point

Stand 4624

Gesturetek Stand 4770 AquaVision Stand 4601 Mymanu Stand 4452 Blue Castle Group

Stand 4600

THE AI AWARD This award recognises the products which have most effectively enabled hotels to optimise their customer experience through leveraging artificial intelligence and customer data.

GetShop Stand 4322 myhai Ltd

Stand 4524

DS Security Group Ltd

Stand 3982

Hotellobot Stand 4800

Advrtas Stand 4522 Destygo Stand 4320 Avoiceo Limited

Stand 4702

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Panel Debates

PANEL DEBATES

TUESDAY . THEATRE 7

11.30 - 12.00

12.30 - 13.00

WORKFORCE MANAGEMENT: HOW TO MANAGE THE PATH TO SUCCESS

THE BUSINESS VALUE OF ONLINE CONSUMER REVIEWS

A successfully managed workforce can enable you to gain unique insights into your business. But just how much of an impact can workforce management have on your success? Come along to this panel session to explore the benefits with our expert panellists.

With more than 3 hundred million customers using sites like TripAdvisor every month globally, businesses in the hospitality industry can’t afford to overlook the power of online reviews.

Learn how to exploit the value of online reviews to interact with your target audience and drive more custom through your doors.

14.30 - 15.00 DIGITAL MARKETING TRENDS FOR 2019 With the majority of customers now accessing hotel information on the go, which has subsequently led to the rise of mobile payments and digital ordering, mobile devices are becoming an increasingly integral part of the guest experience.

15.30 - 16.00 ACCELERATING GROWTH WITH DIGITAL PAYMENTS What are the benefits of introducing digital payments in your hotel, and how can they accelerate the growth of your business? Hear from the experts on why this is an area you can’t afford to neglect.

As a result, every hotel owner should now be looking to implement a highly effective digital marketing strategy. Hear from the experts to find out how...

WEDNESDAY . THEATRE 7

11.30 - 12.30 TAKING ON THE VR REVOLUTION Virtual reality is capturing the imagination of consumers and businesses alike, but how can you exploit this emerging technology to drive business and outshine your competitors?

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12.30 - 13.00 UTILISING WIFI TO ENHANCE YOUR DAILY OPERATIONS Customers’ expectations from their Wi-Fi services are more sophisticated than ever before; fast, reliable and secure connections are a must. At the same time, more and more of the day to day running of a hotel requires an excellent internet connection. This session connects you up to the experts’ advice on such a critical question.

14.30 - 15.00 LEVERAGING GUESTROOM TECHNOLOGY TO ENHANCE THE CUSTOMER EXPERIENCE Smart rooms, digital keys, IOT it’s time to stop dropping these terms into conversations about the future and start learning how (and why!) to implement them now.

15.30 - 16.00 HEALTH & SAFETY: COMPLIANCE If your staff don’t have adequate training in all key areas your business could be facing unforeseen risks, so while H&S may not be the most glamorous part of any hotelier’s job, it is one of the most important.

Hear from the leaders in health and safety, and rest safe in the knowledge they’ve got you covered.

What could be better than tapping into a leading mind from the world of hotel and spa tech? Tapping into a panel of them all at once, and even being able to have your own say!

trends and innovations which are paving the way for the technological future of the hotel sector. From cloud connectivity to voice automation, and everything in between, our panel hosts are on hand to keep you in the know and answer all of the questions that are vital to your business.

Our interactive panel debates present an incredible opportunity to witness key industry decision makers, debating the

This is an opportunity not to be missed!

DON’T FORG ET TO UP YO PICK UR FU LL EVE GUIDE NT AT TH E FOR T HE MO SHOW, ST UP DATE T PANE L SESS O INFOR ION MATIO N

TUESDAY . THEATRE 8

11.00 - 11.30 AI: AN INSIGHT INTO THE FUTURE Artificial intelligence is coming will you be ready for the impact on your business?

Our experts discuss what the future will look like for the hospitality industry, and the changes you should be making now.

12.00 - 12.30 EFFICIENT ENERGY SOLUTIONS TO TRANSFORM YOUR HOTEL Energy efficiency doesn’t only relate to your profit margins; it’s steadily becoming a key customer focus. Don’t miss out on this opportunity to hear from the experts who are changing standards in the industry.

14.00 - 14.30

15.00 - 15.30

HOTEL CONNECTIVITY: GET YOUR HEAD IN THE CLOUD

REVOLUTIONISING YOUR HOTEL REVENUE STRATEGY

The cloud has moved away from the exclusive domain of technology specialists and is fast becoming a necessary component in the hospitality industry. As consumers expect more and more connected experiences, useful implementation of cloud technology is no longer an option; it’s a must. Get your cloud sorted, and the sky’s the limit, so make sure you hear what these experts have to say.

How can you increase your revenue? The question is simple but the answer is often a lot more challenging. So, why not let the experts mull this one over and offer their top tips on how you can get more bookings and boost your hotel revenue.

WEDNESDAY . THEATRE 8

11.00 - 11.30

12.00 - 12.30

HIGH TECH HOTELS: STREAMLINING YOUR OPERATIONS

GET TECH SAVVY: YOUR GUIDE TO TECHNOLOGY

As technology becomes more and more critical to the hotel and hospitality industries, just about every hotel is now looking to invest in the technologies which will most improve efficiency.

Technology which result in streamlined processes will enable staff to spend more time improving the customer experience, turning your guests into brand advocates. Hear how you can leverage technology to streamline your hotel operations.

Technology is becoming ever more important to the hospitality industry - but it can be confusing to say the least.

Do you know your lack of insight on technology in hospitality is going to cause problems in your business? Wise up: get tech savvy with our expert panellists.

14.00 - 14.30 VOICE AUTOMATION: LET YOUR HOTEL DO THE TALKING The possibility of voice controlled rooms once sounded like a sci-fi dream. Now that customers are used to interacting with the likes of Alexa and Google Assistant in their own homes it has become more important than ever for hotels to move with the times, offering rooms where lights can be dimmed without lifting a finger. Find out the challenges and benefits of investing in voice automation according to the experts

15.00 - 15.30 INCEPTION TO FINAL DESTINATION: THE COMPREHENSIVE GUIDE TO WASTE MANAGEMENT This session examines how to manage waste right from its creation, initially considering how to limit the amount of waste being produced. Panellists will also discuss the realities of recycling and managing onsite waste facilities.

SPONSORED BY

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KEYNOTE 1 TUESDAY

KEYNOTE THEATRE 1 | TUESDAY

SPONSORED BY

11.00 - 11.30

Rob Paterson, Best Western Hotels & Resorts Is the Hotel Franchise Model Becoming a Technology Model?

11.45 - 12.15

Joe Pettigrew, Starwood Capital Group Maximise Your Revenue by Knowing Your Guests

12.30 - 13.00

Claus Strawbridge, Guldsmeden Hotels Think Like an OTA to Revitalise Your Business

13.15 - 13.45

Jon Sharp, Hilton How to Create a Game Changing Customer Experience

14.00 - 14.30

Nicolas Boudot, VP Sales & Marketing, SoftBank Robotics Europe Pepper, the Robot: Transforming the Guest Experience

14.45 - 15.15

John Potter, ActiveFeedback Ltd How to Fill Your Rooms (Even in the Quiet Times!)

KEYNOTE 1 WEDNESDAY

Hugh Mclean B.A. (Hons) LL.B, Eversafe Technologies Securing Documents, Data and Personal Property in the Digital Age

KEYNOTE THEATRE 1 | WEDNESDAY

15.30 - 16.00

SPONSORED BY

Joanna Becker-Birck, WorldHotels Define your Guest Experience - Start with WHY

Jon Sharp, Hilton How to Create a Game Changing Customer Experience

Magdalena Osmola, Macdonald Resorts Branding in the Era of New Luxury: Integrated Marketing Strategies for Destinations

Michael Mrini, Edwardian Hotels London Enhancing the Guest Experience Through Sophisticated Technology and AI

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

14.00 - 14.30

Paul Foster, Auditel A Circular Economy Approach Equals Improved Business Performance

14.45 - 15.15

Joe Prendergast, OE Electrics TBA

15.30 - 16.00

HOTEL & SPA * Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.hoteltechlive.co.uk for the latest information.

Filip Kühnel, Hoteltime Solutions The Future of PMS Platforms

11.00 - 11.30

Wim Heuninck, Hotelspeaker Why Public Reviews on Booking.com Influence Your Business

11.45 - 12.15

Kristian Valk, Hotelchamp Direct Booking Bermuda Triangle: Why Are You Losing Your Website Visitors?

12.30 - 13.00

Josías De La Espada, Pirsonal Digital Make Them React: Boosting Your Sales and Loyalty With Personalized Video Marketing

14.00 - 14.30

Kaye Taylor and Stephanie Wilson, SK Chase Blurred Lines - the Convergence of Data, Marketing and Revenue Management

14.45 - 15.15

Julie Grieve, Information Apps Ltd Embracing New Technologies: What Do Your Guests Really Want?

15.30 - 16.00

Robert Fryers, Omma.tech Insect Pest Monitoring: The Internet of Things Revolution

16.15 - 16.45

Sebastien Leitner, Cloudbeds Beyond Unconventional: Keeping Up With The Tent and Tech Next Door

THEATRE 5 | WEDNESDAY Simon Ward, Distech Controls The Hotel Guest Experience with our IoT Solution

Ismail Al Kamal, Nawatt FZE Flipping the OTA Model on Its Head

Mikko Sohlman, Envera Oy (Smartvatten) Savings and Peace of Mind with Smartvatten Remote Monitoring Service

Elle Rustique, Gratus.io Digital, Cashless Service Tipping for a Cashless Society

Robert Bruza, Advrtas Why Brands Can’t Ignore “Immersive” Advertising

Michal Hubschmann, VDroom Why Gamification is The Hottest Trend in Hospitality for 2019

Jerome Arnaud, NEW’EE® How to Make the Difference Thanks to Sound?

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.hoteltechlive.co.uk for the latest information.

13.15 - 13.45

THEATRE 5 TUESDAY

SPONSORED BY

SPONSORED BY

11.00 - 11.30

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

14.00 - 14.30

14.45 - 15.15

15.30 - 16.00

HOTEL & SPA

THEATRE 5 WEDNESDAY

THEATRE 5 | TUESDAY

THEATRE 6 TUESDAY

THEATRE 6 | TUESDAY

SPONSORED BY

Gina Richmond, 3C Digital Complete Contextual Commerce Through Payment, Integration and Data

Marc Mekki, Botsmith Engaging with a Billion New Customers

Chris Webb, Glory The Importance of Cash in Today’s Society

Frank Oakes, CyberWare The Future of Wifi: Iot, Big Data and Mobile Engagement

Andy Noyce, BOARD International Data-Driven Action Is Critical for Transforming Your Hotel Operation

Vidar Thomassen, Zennio Smart Technology to Achieve the Wow Factor in Your Hotel

Danny Manu, MYMANU LTD Speech Recognition is the Present; Speech Translation is the Future

THEATRE 6 WEDNESDAY

Philip von Ditfurth, Apaleo How to Get the Best Technology Without Making Any Compromises

THEATRE 6 | WEDNESDAY

11.00 - 11.30

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

14.00 - 14.30

14.45 - 15.15

15.30 - 16.00

16.15 - 16.45

SPONSORED BY

Philip von Ditfurth, Apaleo How to Get the Best Technology Without Making Any Compromises

Erik Tengen, Oaky BV How Data and Storytelling Is Revolutionising the Way We Upsell

Martin Chevalley, InnSpire Boost Sales and Guest Engagement with InnSpire’s Sales & Entertainment Engine

Abhishek Moharana, TRILYO How AI & Blockchain are Revolutionizing the Hospitality Industry

Larry Grant, Eden Eco Solutions Ltd Disruptive Technology Your Waste Collectors Don’t Want You to Know

Neil Sheth, Only Way Online Drive Direct Hotel Bookings and Reduce OTA Commissions With Instagram

Dan Mayer & Adam Withers, Net Coverage Why Poor Mobile Coverage Could Be Costing You and What to Do

11.00 - 11.30

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

14.00 - 14.30

14.45 - 15.15

15.30 - 16.00

HOTEL & SPA * Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.hoteltechlive.co.uk for the latest information.

Exhibitors

EXHIBITOR A-Z

2nd Listing Apaleo

4365

Distech Controls

4744

omma.tech

4656

KK Water Purification

2542

Eden Eco Solutions Ltd

4455

PK Green Enterprise Limited

4930

apaleo

4365

Enevo UK Ltd

4610

Maitre'D By Posera

4721

Mews Systems

4630

Envera Oy

4732

Pro Display / Intelligent Glass

4310

36 Zero VR Ltd

4950

Fastpoint

4624

Qnnect Solutions Limited

4784

acomos

4701

FCS

4441

RoomNetTV

4614

Advrtas

4522

HotelContractBeds

4684

RoomPriceGenie

4910

Airwave Europe Ltd

4510

GestureTek

4770

ESDL

4734

amber energy®

4316

GetShop

4322

Safehotels

4416

Ambie

4314

Glory

4550

ITFAQ Systems

4726

Amenitiz

4454

Gold Key Media

4864

Shop Local Club Card

4666

APC Solutions (UK) Ltd

4326

High Vision Business Views

4612

SK Chase

4552

appyourself.com

4460

Holi-swAP Limited

4923

Smart Water Filters Limited

4422

Aquavision

4601

Hotel TV Company

4745

SoftBank Robotics Europe

4330

ASSA ABLOY Hospitality

4410

Hotelchamp

4727

Spanlite

4412

Assured Hotels

4516

Hotellobot

4800

Stardekk

4362

Availpro Fastbooking

4660

Hotelspeaker

4462

Synel UK

4772

Avoiceo Limited

4702

4730

TABHOTEL

4564

Avvio

4650

HotelTime - Property Management System

Conker

4752

Hotel-Vision

4692

Tailwind Solutions Limited

4626

Hughes Systique Corporation

4360

Thomas Sanderson

4226

HYDROP E.C.S.

4484

TMRW.Life

4884

4786

Botsmith

4616

Blue Castle Group BOARD International Booking Whizz Limited

4600 4420 4756

Britannic Technologies Ltd

4514

iC2 CCTV and Security Specialists (UK) Ltd

BusinessesForSale.com

4972

MITEK SYSTEMS

4414

TP Fire & Security

4486

Cablenet

4472

Criton

4386

TRILYO

4932

Clock Software

4724

4740

Universal AV Services

4332

Cloudbeds

4442

InnSpire - Sales & Entertainment Engine

UPSELLGURU

4365

4654

IP Performance Ltd

4482

VDroom

4664

4736

Leisuretech Serv Limited

4652

Vectron Systems AG

4620

Cogcept

4761

NEW'EE

4762

Videonations Ltd

4634

Considerate Hoteliers

4284

LocknCharge

4662

Videotree

4512

Flexkeeping

4700

Loyalty Magazine

4952

Viond GmbH

4331

CulturVate Ltd

4566

Mobile Plant Rooms Limited

4802

Virtronix Ltd

4820

4470

myhai Intelligent Guest Solutions

4524

Vivitek

4712

4142

Mymanu Limited

4452

Wow Wifi

4716

NAWATT

4520

YourParkingSpace.co.uk

4463

NET Coverage Solutions Ltd

4625

Z-CARD

4320

Oaky

4630

Zennio

Diamondnet Media Ltd

4944

OE Electrics Ltd

4581

DigiValet Inc.

4750

OMBEA Ltd

4592

CMS Hospitality Codedesign

TheOneQuestion.com Cvent Cyberair Debliteck Services Ltd Destygo

15

www.weareconker.com | +44 (0)1279 295800

Harnessing The Power Of Rugged Mobility In The Hotel Industry

• • •

Rugged tablets, smartphones and barcode scanners for the Hotel and Leisure industry IP rated: Waterproof, drop-proof and dustproof Eliminate down-time, missed targets and disputes with robust hardware that doesn’t break

Along with the peace-of-mind that your device won’t break, you also receive a choice of warranty and subscription plans.

Plus we are UK-based to ensure that we are readily available for any support you may require.

Visit us at Hotel & Spa Tech Live at stand 4752 where we will be showcasing our new device, the ST50, for the first time.

www.weareconker.com

NATIONWIDE HOSPITALITY PLANTING INTERIOR PLANTING Bespoke Artificial Live on Rental or Purchase

EXTERIOR PLANTING Artificial UV rated Live on Rental or Purchse

GREEN WALLS Living Walls Artificial Walls Preserved Moss Walls

BESPOKE FLORISTRY Fresh Displays Artificial or Preserved Displays

Come and visit us on Stand 3943 www.plantplan.co.uk 0800 279 3120

EMPOWERING YOUR STAFF WHILE EXCEEDING YOUR GUEST’S EXPECTATIONS FCS Solutions & Mobile Applications Platform

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Deliver faster guest requests by connecting your staff.

Track & manage orders from anywhere on mobile devices.

Increase turnaround time, room cleanliness thanks to smart mobile app.

Fully automated rostering, planning, inventory...

Housekeeping made easy.

Fully automated tracking & planning for all preventive maintenance, supplier contracts...

Ensure management & longevity of all assets.

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www.fcscs.com

A brand new

event designed for

senior hospitality tech specialists

25 & 26 March 2019

Whittlebury Hall, Northamptonshire

FREE to attend for all hospitality tech professionals, the Hospitality Tech & Innovation Forum is a unique event, allowing the industry to merge for two days of meetings, networking and seminars.

Services covered at the Forum include: Accounting Software Apps AR & VR AI AV Systems Back Office Technology Bar Management Systems Booking Solutions Climate Control Technology CCTV Cloud Solutions CRM Data Management Digital Signage Ecommerce Solutions Guest Room Entertainment Handheld Technology Hotel Check-In/Check-Out Loyalty Programmes Mirror TVs Mobile Systems Payment Solutions Revenue Management Software Room Access Technology Stock Control Wi-Fi‌and much more!

To register, visit:

thehospitalityforums.co.uk

or contact: Craig Ross on 01992 666726 or c.ross@forumevents.co.uk

Simplifying Hotel Operations & Internal Communication Knowledge

Collaboration Ideas Handbook Calendar

Polls

Communication

30 da free t y rial!

Productivity News Repairs

Guest Requests Inspections

Tasks Walkthroughs

Handovers

now used by 40.000 employees in 800 hotels worldwide

Checklists

hotelkit GmbH | www.hotelkit.net | +43 662 238080 | info@hotelkit.net

Denis Rawlins Ltd supply innovative cleaning solutions which provide repeatable, measurable results, and a fast return on investment. With nearly 50 years’ worth of experience in the cleaning industry, we are now redefining ROI from ‘Return on Investment’, to ‘Return on Innovation’ - investing smarter for a better clean.

Come and visit us on stand 3962 to pick up your copy of our Return on Innovation guide, and to arrange free on-site demonstrations T: 0121 351 4444

E: sales@rawlins.co.uk

W: www.rawlins.co.uk

We inspire, we challenge, we care

NATIONWIDE HOSPITALITY PLANTING INTERIOR PLANTING Bespoke Artificial Live on Rental or Purchase

EXTERIOR PLANTING Artificial UV rated Live on Rental or Purchse

GREEN WALLS Living Walls Artificial Walls Preserved Moss Walls

BESPOKE FLORISTRY Fresh Displays Artificial or Preserved Displays

Come and visit us on Stand 4050 www.plantplan.co.uk 0800 279 3120

Connect Smart. Spend Smart.

Do you want to develop a great, long-standing and measurable relationship with your hotel guests? Then the Z-HotelcardÂŽ is just what you are looking for. This simple marketing tool will help you achieve all your objectives, while your guests enjoy their stay to the full.

Stand Number 4741

The Z-Hotelcard is an important step towards a successful relationship with all your customers. ÂŽ

Direct bookings

HOTELCARD Loyal guests

RevPAR

Online meets offline

Top experience

CONNECT SMART. SPEND SMART.

Request a quote Z-Hotelcard Market Place 11-13 W1W 8AH London sales@z-hotelcard.com www.z-hotelcard.com

at s u t Mee 4386 stand PA at

l&S Hote e 2018 Liv Tech

On-Demand Guest Service

Make your guests feel at home right from the start Enhance your guest experience, by giving your guests the information they need on their own phone

Upsell your services and send push notifications to promote special offers

Save the time and cost of updating and maintaining your guest directory

Communicate easily with your guests via in-app messaging

FREE 30-DAY TRIAL

Visit www.criton.com and build your own hotel app

@CritonHQ

criton.com

Super-Simple Customer Feedback Real-time Actionable Insights Perfect for venues looking to improve customer service through direct feedback.

Visit us on Stand 4592 to learn more. www.ombea.com

Stand 4454 During Hotel Tech Live, Amenitiz create your hotel’s website for free Amenitiz is the solution which helps hoteliers to easily manage their property’s website and online sales: • Powerful website-builder • Integrated booking-engine • Channel manager

Come and meet us on Stand 4454 !

We will create your hotel’s website for free and a 20% discount on all our plans during your first year with us.

www.amenitiz.io

We believe hoteliers should be creating memorable guest experiences, not managing their software vendors.

For more than 30 years the GuestCentrix Hospitality Software suite has been supporting hoteliers with innovative, ever evolving software applications that work across the entire hotel ecosystem.

Cloud Hosted or On Premise, SaaS or CAPEX, Independent or Chain Operator; The GuestCentrix Hospitality Software suite is just as diverse in its application as the worldwide group of operators who employ it.

• Pay only for what you use – Module-based pricing for PMS, POS, Conference & Banqueting, CRS, Hardware Interfaces (Door Locking, PABX, In-Room Media, Hardware Peripherals).

• User Friendly and Highly Configurable – Easy to navigate menus and intuitive graphical interface means less time training your staff, and more time interacting with your guests.

• Cloud-based Deployment Option – No costly local hardware infrastructure or expensive IT Resources to manage it.

• In-built Web Interface Manager – Automate the flow of rate and inventory to your Channel Management Software based on user defined control levels within the system.

Enquiries sales@cmshospitality.com Phone (+44) 207 846 0766 Web www.cmshospitality.com

MYMANU

BREAKING DOWN LANGUAGE BARRIERS TO MAKE YOUR OVERSEAS CUSTOMERS FEEL AT HOME

THE WORLD’S SMARTEST, TRULY WIRELESS EARBUDS WITH LIVE VOICE TRANSLATION FOR THE TOURISM & HOSPITALITY INDUSTRIES Interchangeable- Dual-sided CLICK Buttons for better customer Engagement Dedicated Screen for Highest Communication Voice to Voice and Voice to Text Translation in 37 languages Smart Microphones for Highest Voice Recognition

PILOTED AT:

90% of guests said Mymanu technology had improved their stay 90% of users would recommend the technology to others

CUSTOMISE YOUR SOLUTION AT WWW.MYMANU.COM

The Sound You Deserve A plug and play music solution for full flexibility and an exceptional guest experience

Serving the hosptitality & retail trade with innovative, reliable & secure EPOS technology.

0845 006 6214 | sales@wrssystems.co.uk | www.wrssystems.co.uk

ENVIRONMENTAL SOLUTIONS 01932 852423 I sales@kkbalers.com I sales@kkwater.com KK PROVIDE ENVIRONMENTALLY FRIENDLY SERVICES TO THE WATER AND WASTE INDUSTRIES

STAND 2542 STAND 2542

Automate your guestroom experience using existing infrastructure

LIGHT 3

Retrofit energy management solutions for operational hotels Upgrade from 2 rooms to 200 (the first one is on us) FAIR OFFER: Ask for a FREE retrofit trial for one of your rooms at ESDL, stand 4734

Don’t let your WiFi bring you down...

Bad Wifi

Room is clean, modern and functional with great view.

Location is also good, near the train and tram, very accessible. Reception service was also good.

But WiFi is so patchy.

Doesn’t work for business stay. Better to avoid if you actually have to work from the hotel.

Provide the

ultimate

WiFi experience for your guests...

Unrivalled Security No More Black Spots

Very poor Wifi!

Very poor wifi that is almost unusable - to force you to buy the premium wifi service from the hotel. Free wifi is standard service by all hotels around the world.

Complained about it but the staff indicated that they cant do anything about it.

Visit us at stand 4440 for exclusive show offers

Simplified Deployment Revenue Generating Solutions

www.wowwifi.co.uk 0203 856 7708

‘Hey Siri, show me the future of Hotel TV’

Introducing the world’s first Apple TV Hotel IPTV solution You may have heard of IPTV. You may even be using IPTV for your hotel TV… It’s the future, believe us. Our hotel IPTV solution though, is the only one that lets your guests watch/do everything they do at home, while also allowing you to promote hotel services to your guests 24/7.

And being fully upgradeable and remotely managed by RoomNetTV, you’ll never need a new TV solution for your hotel again.

www.roomnettv.com • +44 (0)1462 419180

If the worst happens, do you have a back-up you can rely on?

With the correct support package in place, you could reduce the amount of time you are without heating and hot water from 7 - 10 days* to 4 - 12 hours.

Don’t be caught out in an emergency. Limit any impact now. Put MPR at the heart of your Disaster Management Plan.

Contact Mobile Plant Rooms today for a free Bronze Review.

Then chose one of our service packages: Gold: Disaster Management Plan Plus Silver: Disaster Management Plan

*The average time for water services to be restored in the event of a plant room failure

The best place to buy and sell a business...

 30,000 businesses for sale including thousands of hotels and B&Bs  Over 5.6m visitors a year

 Connecting business buyers and sellers since 1867  The UK’s number 1 business marketplace

www.daltonsbusiness.com