TAKE CONTROL OF YOUR
CX TECHNOLOGY
DECIPHER THE WORLD OF
CUSTOMER INSIGHT
PREPARE FOR THE FUTURE OF
USER EXPERIENCE
27 & 28
MARCH
SHOW TIMES: 10AM-5PM
DELIVER THE EXCELLENCE
THAT YOUR
CUSTOMERS
DEMAND CREATE A BRAND THAT BREEDS LOYALTY
350 EXHIBITORS 150 SEMINARS 1-2-1 ADVICE
SPONSORED BY
Welcome Welcome to the Customer & User Experience Expo, the ultimate destination to optimise your CX and UX strategies! We’re all set to hit London’s ExCeL on the 27th & 28th March to connect the most proactive customer-centric CX professionals with the tips, techniques, innovations and strategies necessary to reach new levels of customer retention and loyalty, and we can’t wait to show you what we have in store. For our much anticipated London debut, you can expect to enjoy full access to a plethora of the industry’s leading and most innovative CX suppliers, while also hearing unprecedented insights into the CX strategies which are breeding loyalty even within the most challenging sectors. Among many others, the likes of the NHS, John Lewis, Autotrader, Seasalt Clothing, LogMeIn, CXM and Rockstar CX will all be on hand to shed light on the future of our rapidly evolving industry; whether you need advice on digital development and the online journey, or avoiding common traps and applying simplicity, we’ve got you covered. We pride ourselves on providing the ultimate, all-encompassing CX event, which is why your ticket will also provide you with unprecedented access to the Call & Contact Centre Expo, as well as the B2B Marketing Expo, the Marketing Technology Expo and the Sales Innovation Expo. Collectively, these events boast an incredible 1,000 exhibitors, 500 seminars, 200 masterclasses and unlimited networking opportunities, all of which are at your disposal! Welcome to the Customer & User Experience Expo, 2019.
Keynote Speakers Gain invaluable insight into the key topics our influential speakers will be covering over two unforgettable days.
Highlights We know there is an endless amount of awesome things going on at the show, so we’ve put together a comprehensive list of show highlights.
Innovation Awards Join us in celebrating the innovators making waves at the very forefront of the industry.
Speaker Agenda Lot’s of seminars you want to catch? Take a look at our full seminar schedule, to make sure you don’t miss those speakers you have been waiting to see!
Floorplan Save yourself some time by locating and planning your route to the exhibitors you want to meet, prior to arriving at the show.
Keynote Speakers With the importance of an impeccable customer and user experience more prominent than ever, we’ve scoured the industry to ensure the most influential figures in the C&UX world are on hand to impart their words of wisdom! We pride ourselves on bringing you only the very best the industry has to offer, so if you’re looking to gain actionable insights from a plethora of customer experience influencers then you’ve come to the right place! Clue up on everything from the trends shaping the future of CX to how to harmonise your IT and operations team, all courtesy of our unparalleled lineup of industry giants!
Stay Tuned We know you don’t want to miss a beat when it comes to our unbelievable speaker lineup, so to make sure you’re up to date with everything including seminar times and locations, be sure to follow us on social media!
@CUXpo #CUX19
Our unbeatable lineup will ensure you’re up to speed on everything from the rise of the robots to how to employ a next-generation customer experience strategy, so don’t miss out on the chance to gain expert advice that is sure to help your business reach new heights!
Nick Irons Lead UX Designer
John Lewis
Avalanche! Avoiding the Heuristic Traps of User Experience In the snow-capped mountains, the consequences of falling into what are known as heuristic traps can be fatal. In this talk, I’m going to use the principle of heuristic traps in skiing and mountaineering to illustrate some of the mistakes that are commonly made in UX and UI design, and demonstrate how, whilst rarely fatal, they can be highly damaging to our careers or business success.
Keynote Theatre 3 Thursday 11:45
Nikki Patel
Head of Evaluation for Digital Development
NHS
Digital Developments in the NHS: Creating an Experience Innovation in healthcare is opening up new possibilities to treat patients remotely, to improve patient flow through digital appointments and acute discharge, to access medical records on the road for community practitioners or to share information from emergency services on route to hospital. This presentation will take a look at developments in digital technology in the NHS and the direction of travel for the future, to ensure new opportunities can be grasped and citizen experience will be improved.
Keynote Theatre 3 Wednesday 11:00
Nick King Insight Director
Autotrader
Digital Excellence – an Easier, More Enjoyable Journey Engaging with customers online today is as important as it has ever been. The exponential growth of technology brings new opportunities but simply throwing technology at a problem is not always the answer. People buy from people and the businesses that succeed today enable and promote a personal interaction, curate an easy navigation and build confidence. Nick will explain the journey and key take outs with examples from global companies, we can all apply to our own businesses.
Keynote Theatre 3 Thursday 13:15
Will Charnley Strategy, CX & Innovation Director
Seasalt Cornwall
How Simplicity Trumps Wizardry in Achieving Outstanding CX It is often said but less often achieved - the simplest line of sights of the customer & simplest actions drive the greatest outcomes. Seasalt Cornwall prides itself on demystifying complex customer behaviour and data in order to focus on what truly makes a difference to customer and profitability. This seminar explores key approaches and impacts which have defined Seasalt as a brand with the customer truly at its heart.
Keynote Theatre 3 Wednesday 13:15
James Dodkins Customer Experience Rockstar
Rockstar CX
Rules for Rockstars In this high energy, entertaining and musical keynote you’ll learn lessons from a former real-life, award-winning rockstar. This is the world’s first and only musical CX Keynote. ‘Customer Experience Rockstar’ James Dodkins will share stories, ideas, frameworks and mindsets that will guarantee that you turn your customer experience up to 11. James is even going to dust the cobwebs off of his guitar to give you all a musical experience that you’ll never forget. James’ client list reads like a ‘who’s who’ of global brands with Disney, Microsoft, Nike, Mercedes-Benz, Lego, AMEX, IBM and many more included. James trains, consults and speaks all over the world helping companies deliver a ‘Rockstar Customer Experience’ You’ll learn James’ 5 ‘Rules For Rockstars’: Nail the intro; Create Superfans; Put things rights; Make things clear;Let teams rock.
Keynote Theatre 3 Wednesday 15:30
Catherine Havasi Co-founder
Luminoso Technologies, Inc.
How Are Companies Using AI to Improve Customer Experience The customer experience is today’s battleground for organizations competing to win and retain loyal consumers. Product, sales, and marketing teams know that to improve the customer experience, they must scrutinize customer feedback. With the overwhelming and growing avenues of customer communication, data scientists and customer experience professionals can only skim or sample Voice of the Customer responses when looking for insights. Learn how companies are taking advantage of new breakthroughs in Artificial Intelligence to save money AND improve the customer experience.
Keynote Theatre 3 Thursday 14:45
Micah Solomon Customer Service Consultant
Four Aces Inc.
Ignore Your Customers (And They’ll Go Away) What’s latest, and what’s timeless, in delivering exceptional customer service and building a superior customer experience in this age of global competition, social media, AI innovation, and endless distractions. Hands-on experience, best practices, and culture-building insight from the greatest companies of our time including Apple, The Ritz-Carlton Hotel Company, Zappos, and more, from one of today’s top authors and influencers on customer service and the customer experience.
Keynote Theatre 3 Wednesday 11:45
Bradlee Allen Product Evangelist
Fuze
The Impact of Workforce Transformation in the Contact Centre and Beyond With the changing behaviour of workers – from remote working to flexible hours – how should enterprises reevaluate productivity in the contact centre and across the organisation? Our global research has indicated that 83% of workers desire a more flexible work scenario where remote work is embraced. Digital workplace transformation has evolved enterprise contact centre needs from support for standard voice routing, call queues, and IVR, to more advanced omnichannel, outbound, and workforce optimisation features. In this session, Fuze will be sharing how it has helped its enterprise customers complete the digital workplace transformation journey, and how to enable remote workforces, control application sprawl, and empower employees with effective tools that enable productivity, no matter their location.
Keynote Theatre 3 Wednesday 14:45 Thursday
12:30
David Moore
Ben Lappin
Global VP of CX
Head of Retention & CX
SAP
The Guardian/DMA
Rise of the Robots! Are Live Agents Necessary in the Future?
Your Contact Centre Adds Value. Make Sure Everyone Knows
An examination of how and when conversational AI and Machine Learning should be used in Contact Centres – and when they should not!
Getting frustrated that your organisation says it’s customer centric, but then behaves in ways that definitely aren’t? Do your customerfocused initiatives make the first draft of the budget but never the final submission? Your contact centre has huge value, and it’s your responsibility to make sure that everybody in your organisation knows. The purpose of this session is to give you a playbook on getting that message across.
Keynote Theatre 4
Wednesday 11:00
Keynote Theatre 4
Thursday 11:45
Daniel Ord Founder
CX Magazine/Omnitouch International
What Kind of Experience Does Your Contact Centre Deliver? Some Contact Centres have had a hard time raising the bar on their quality standards. But the days of saying a Customer’s name 3 times and thinking that your service is great are over. Daniel will share multiple examples from his work on Contact Centre Mystery Shopper programs, to bring home the point that it may be time to reinvent your approach to quality as well as provide practical suggestions to do just that.
Keynote Theatre 3 Wednesday 14:00
Meghan Keough Global VP Corporate and Product Marketing
8x8
Driving the New Speed of Business Through AI Powered Contact Centre Meghan Keough is a seasoned product marketing leader with 20 years in the technology industry where she has held leadership roles in product marketing, product management, marketing and alliances at both large enterprise software companies such as Siebel and Oracle as well as high growth start-ups such as SignalDemand. As VP of Product Marketing, Meghan is currently responsible for leading the go-to-market strategy for 8x8, a leading cloud communications provider. Meghan received her MBA from Harvard Business School where she graduated with honors and earned a B.S. from Boston College.
Keynote Theatre 3 Wednesday 12:30
Highlights & Features
Speakers Learn from some of the greatest and most influential speakers in the CX industry, whatever your query or topic, you’ll be sure to find your answers at the show!
Innovation Awards
Cloud
Take your industry knowledge into the future, as we recognise the innovators who are lighting the way towards the customer experience world of tomorrow.
Businesses need cloud solutions, and customers demand them to stay connected. Learn how to unite the two with cloud technology for CX.
Customer Loyalty Whether it’s a loyalty card system or app, discover the hundreds of solutions that will leave your customers coming back, time and time again.
Networking Join a network of over 20,000 proactive industry professionals; heed their advice and learn from their mistakes, as you carve out the future of your business, one connection at a time.
Automation A streamlined, convenient automation service is a key differentiator in the battle for happy, loyal customers.
Omnichannel Whether it’s via chat bots, telephony or online, connect with your customers no matter what they require.
Self Service Customers now prefer self service over contacting a support agent. Make your self service flawless with optimised search and virtual assistance.
Personalisation Connect with your customers in a humanised manner, adapting your customer experience to suit each and every individual.
AI/VR/AR
Development & Training
Take your customer experience strategy to the next level with the most immersive technologies the industry has to offer.
Comprehensive training and development programs will be available for you to ensure your business is achieving excellence.
Future Tech Learn how to make use of technology advancements to improve your customers’ experience and make them happy.
Data & Analytics Discover everything you need to know about your audience with real time data and analytics, making it easier than ever to create the best customer experience than ever before.
Social Discovery
Customer Relationships
The size and dynamic of social media landscapes can be difficult to get your head around, our CX experts will be on hand to help you understand its power and potential.
With the digital era upon us, customers are no longer interested in ‘price and product’, we’ll reveal how to beat your competitors by going above and beyond expectations to deliver exceptional experiences, resulting in lasting customer relationships.
Exclusive Show Offers Take full advantage of exclusive discounts and deals, as our exhibitors showcase the future of customer experience at rates you won’t see anywhere else.
Digital Transformation Customers now prefer self service over contacting a support agent. Make your self service flawless with optimised search and virtual assistance.
C&C The Ultimate Event for the Customer Engagement World
Under the Same Roof Providing the seamless, streamlined customer experience that your clients ultimately deserve requires a sustained and flawless level of engagement on your part. Highly engaged customers are loyal to a company, buy more, and promote more, making it imperative to have an integrated customer engagement strategy, if your customer-centric CX is ever going to achieve its full potential! There is no right or wrong way to implement this; each business is different, as is each customer, and with the significance of new technology increasingly dominant within the process of identifying and managing these differences, the Call & Contact Centre Expo has quickly become an essential red-letter day on the calendar of any successful CX professional. Industry leading brands that have laid the foundations for the most successful customer engagement strategies, such as Microsoft, BT, Salesforce, Avaya, Cognism, Five CRM, Oracle and Google Cloud, will be on hand to enlighten forward-thinking visitors on their successes, strategies and systems, which have enabled them to achieve revenue growth and create long lasting relationships with vast client bases. As THE point of reference for customer engagement in Europe, the show is here to provide you with every piece of advice you need to take your business to the next level. You will discover the most comprehensive range of free one-to-one consultations, live demonstrations and innovative product launches, so whether you’re a veteran or just starting up, we’ll be by your side, every step of the way. This is why, for the very first time, the Call & Contact Centre Expo will run directly alongside the Customer & User Experience Expo. The two shows combined will equip your business with the tools, techniques and systems that will revolutionise the way you execute your customer engagement strategies, optimising customer experience, and ensuring that you remain ahead of your competitors.
Telecommunication Services Allow your employees to collaborate easily from wherever they are, by enabling them to communicate clearly and directly with clients, and deliver the highest standards of customer service.
Data & Payment Security
Inhouse and Outsourced Advice
Secure payments are essential to gaining the trust of your clients. Discover how to keep them satisfied with your payment security system, both online and offline.
Are your staff equipped with the skills and resources required to meet your high customer engagement expectations? Discover how to source the advice they need to succeed!
IT Management Services Come and chat to our tech gurus who will be on hand to offer you the tips and tricks you need to run your IT effectively, resulting in a more engaged customer base.
CRM Systems Learn how to manage your company’s interaction with current and potential customers, securely, efficiently and with the future in mind.
Partners
Year after year, we ensure that we continue to work with the organisations, associations, and publications that are behind the phenomenal growth of the industry. Our partnerships are invaluable, and we would like to say a huge thank you to the partners that have been by our side, every step of the way.
Sponsored By
Location: S1166
Security Solution of the Year
Best Engagement Solution
Best Communications Provider
This award credits the importance of compliance and trust within the provision of customer experience. It is open for providers of secure payment and other data security and storage solutions.
This award recognises the challenges faced in employee and customer engagement from workforce management and gamification to customer management technology.
A celebration of the potential that unified communication solutions can have on improving business innovation, profitability, collaboration, and customer experience.
Finalists:
Finalists:
Finalists:
• •
• • • • •
• • • • • •
• •
Semafone - Stand 730 Gala Technology Limited - SOTpay - Stand 686 Syntec CardEasy - Stand 522 PCI Pal - Stand 480
28th March 12:30
Genesys - Stand 840 Dixa - Stand 732 KMS lighthouse - Stand 474 Thinqi - Stand 854 identeco - Stand 772
28th March 14:00
Awards The unprecedented growth of the customer experience sector has seen the launch of an amazing range of solutions, which have made an outstanding impact on the industry over the past 12 months. At our live awards ceremonies, you’ll be able to check out the innovators who are paving the way when it comes to delivering the finest engagement and experience solutions that the sector has to offer, as we reward and celebrate the very best of the best. Our awards provide an incredible opportunity for our visitors to take their industry knowledge beyond the present and into future, as you gain exclusive access to the cutting-edge products and services at the forefront of innovation. Plus, with each finalist showcasing their product or service to a panel of industry giants in front of a live audience, the awards make for an entertaining and educational break from the hustle and bustle of the show floor.
8X8 - Stand 610 RingCentral - Stand 310 Content Guru - Stand 650 Mitel - Stand 950 Puzzel - Stand 820 Fuze - Stand 910
28th March 15:30
KEYNOTE THEATRE 3 WEDNESDAY
KEYNOTE THEATRE 3 | WEDNESDAY SPONSORED BY Nikki Patel, NHS Digital Developments in the NHS: Creating an Experience
11.00 - 11.30
Micah Solomon, Four Aces Inc Ignore Your Customers (And They’ll Go Away)
11.45 - 12.15
Meghan Keough, 8x8 Driving the New Speed of Business Through AI Powered Contact Centre
12.30 - 13.00
Will Charnley, Seasalt Cornwall How Simplicity Trumps Wizardry in Achieving Outstanding CX
13.15 - 13.45
Daniel Ord, CX Magasine/Omnitouch International What Kind of Experience Does Your Contact Centre Deliver?
14.00 - 14.30
Bradlee Allen, Fuze The Impact of Workforce Transformation in the Contact Centre and Beyond
14.45 - 15.15
James Dodkins, Rockstar CX Rules for Rockstars
15.30 - 16.00
KEYNOTE THEATRE 3 THURSDAY
KEYNOTE THEATRE 3 | THURSDAY SPONSORED BY Google Stay tuned via our website to keep up to date with who we have in store for this seminar session!
11.00 - 11.30
Nick Irons, John Lewis Avalanche! Avoiding the Heuristic Traps of User Experience
11.45 - 12-15
Bradlee Allen, Fuze The Impact of Workforce Transformation in the Contact Centre and Beyond
12.30 - 13.00
Nick King, Autotrader Digital Excellence – an Easier More Enjoyable Journey
13.15 - 13.45
Sally Earnshaw, Blue Sky – Experts in people change People Power – Transforming Your People and Your Customers
14.00 - 14.30
Catherine Havasi, Luminoso Technologies, Inc. How Are Companies Using AI to Improve Customer Experience
14.45 - 15.15
15.30 - 16.00 Stay tuned via our website to keep up to date with who we have in store for this seminar session!
* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.cuexperienceshow.co.uk for the latest information.
SPONSORED BY Zain Patel, Merchants Making Digital Human
11.00 - 11.30
Jamie Horastead, Pisano Customer Experience & Engagement, the Importance of Getting it Right
11.45 - 12.15
Nick Beardsley, Olive Communications The AI Influence on Customer Experience
12.30 - 13.00
Ashvini Webster, 1 Unified Collaborations Ltd User Adoption: The First Step to a Successful UC Solution
13.15 - 13.45
Paul Bibby, ResponseTap Ltd Ditch the IVR and Have Better Conversations, with ResponseTap
14.00 - 14.30
Anuja Saunders, Harris & Saunders Consulting Putting the Vulnerable Customer on Your CX Agenda
14.45 - 15.15
Shane Lynn, EdgeTier Do you need AI, or a More Efficient Contact Centre?
15.30 - 16.00
THEATRE 16 WEDNESDAY
THEATRE 16 | WEDNESDAY
SPONSORED BY Alex ‘Delz Erinle, ProtoFast 6 Lessons Learnt From Integrating UX Research Into Agile Environments.
11.00 - 11.30
Kashif Ansari, Innogy Consulting Realising Customer Experience Excellence on an International Scale
11.45 - 12-15
Richard Hamilton, Centre for Assessment Introducing the Customer Service Excellence Quality Mark
12.30 - 13.00
Nastasya Savina, Just Ai UK Ltd Conversational AI transforms CX with Chatbots, Voice Skills and Robocalls.
13.15 - 13.45
Chris Ezekiel, Creative Virtual Ltd Top Tips for Implementing Chatbots and Virtual Agents in 2019
14.00 - 14.30
Jo Causon, Institute of Customer Service Customer Service and Why it Matters
14.45 - 15.15
15.30 - 16.00 Stay tuned via our website to keep up to date with who we have in store for this seminar session!
* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.cuexperienceshow.co.uk for the latest information.
THEATRE 16 THURSDAY
THEATRE 16 | THURSDAY
1 Stop Data Ltd
112/2510
101translations
1732
1UC
921
360 Resourcing Solutions
172
Dickson Training & Development Ltd
872
756
Difference Corporation
760
Britannic Technologies
462
Differentia Consulting
720
British Middle East Corporation
2254
Digital Marketing Association
2530
Digital Marketing Implementation Services
1172
Digital Media Team Ltd
1934
DigitalParade
1819
Direct Solutions
1660
Distract
1530
Diverse Interactive
2050
Dixa
732
Branded Content Marketing Association (BCMA)
1580
Bright Pattern
4icg
1941
4net Technologies Ltd
432
8x8
610
British Promotional Merchandise Association
1734
24x7 Multi-Lingual Call Centre - LiveSalesman
442
Broadley Speaking
2162
AboutMatch Ltd
132
Bulk SMS Limited Trading as VoodooSMS
170
Aculab PLC
450
BulkSMS.com
1772
AdEx Network
2736
Business Junction
1696
Adoppo Limited
1672
Business Systems (UK) Ltd
360
DMA
1676
Adzooma
1930
BusinessesForSale.com
2188
DMLK Video
2550
Aeriandi Ltd
1072
dotcentric
2624
CallMiner
472
Aircall
530
Callwise Solutions Limited
684
dotdigital
2360
Airview Productions Ltd.
2484
Calverley Group
2180
DRAYTON
2460
Akeneo
2534
Dynomite Video Production Agency
Cambridge Marketing College
1352
Akkroo
2535
CC Expertise
980
Allwag Promotional Merchandise
2024
CCA Global Ltd
162
AloTech
144
CDA
2060
Alpha Card Compact Media
1972
AlphaBlues
830
Amaryllo International B.V.
2560
Amaryllo Internation Inc
1250
Amore Bakery LTD
2100
Angle Studios
1652
Animmersion
2600
Anywhere365
300
Apifonica
2192
Appetite Creative Solutions
2280
Appian
944
Apteco Ltd
2619
Arca Industries Ltd
1501
Ardent Fieldwork Ltd
2382
Artudata Ltd.
384
AspectWorks, s.r.o.
2684
Asset Bank
1740
Atlas Mapping
2864
Augmentic
2714
Automation Ninjas
1452
Auxesis Infotech Pvt. Ltd.
2617
Avaya
332
Avizent Ltd
914
Awaken Intelligence
976
Awesome Merchandise
Cirrus
500
CITYCREATIVE
1560
CLCA Call Direct
582
ClickSend.com Climb Clip Ltd Cloudlead
1748 1806 2314 2862
Cognism
2010
CommuniGator
1680
CommVersion UK Ltd
2451
Compas Conduit Global Confident Approach
1723
2784
484
Eden Agency
2062
Hallam
1464
Eden Videos
1584
Hastee Pay
1070
Edit Agency
1818
Heyware
412
eGain
262
Highspot
2570
eKomi Ltd.
1954
HoduSoft Private Limited
120
Element 26
2124
Hydra Creative
2344
Elizabeth Michelle Consultancy
1882
i2x
724
identeco
772
Embrace Branding & Marketing
1970
Empower Marketing Ltd
2102
Contact Careers
782
eSales Hub
1330
EscalateAI Ltd
942
2321
ExtraDigital Ltd
2440
Cordant People LTD
354
ExtraMile Communications
2104
Corpdata
2462
Fieldsmartr.Com
2576
Crazy Dave Promo Ltd
1924
Find Us On Web
2750
1630
Creation Agency
1254
Finsbury Media
2286
Axon Garside
1548
Creative Clinic
1974
Fireworx
1786
bakergoodchild
1730
Creative Navy UX/UI
1122
FIVE CRM
2240
Beaconsoft
2636
Cubiquity Limited
1460
FIVE CRM / CallPro CRM
700
BIAB London Ltd
1334
Customer Experience Magazine Limited
988
Five9
200
Bigfoot Digital
1465
1976
1752
1832
Cylo
FL1 Digital
Bishops Printers
1641
2810
1582
Bivalvia Pack Ltd
dacadoo
FLETCHERWILSON
2512
1442
1840
Bloc Digital
Data Compliant Ltd
FlexeStand
731
2554
2614
FLG (The B2C CRM)
Blue DME
DataSine Datum
1731
Flume Training
2790
Blue Sky- Experts in People Change
1260
Foehn
710
Foleon
2370
Force24
1860
FotoWare
2630
660
GoSquared
2552
586
DIABOLOCOM
1820
Halifax Consulting
2110
1992
752
Gold-Vision CRM
1640
Extensis
Brand Recruitment
1782
giosg
Econoprint (UK) Ltd
1480
900
GiftPay
2786
Exposure Ninja
Bold360 by LogMeIn
2442
Grypp Corp Ltd.
2214
2122
2190
Giant Leap Video
GrowthStream
enjoy!
Depositphotos
1454
George Amua
456
220
2580
Genius Marketing
1784
Excell Group
BMS Performance
476
Eckoh
Engaging Heroes
452
840
Genii Ai
Eat My Logo Limited
440
1440
2652
Genesys
1722
Connexus
Demand Exchange
2084
Genesis Design Ltd
Grazitti Interactive
1332
DDC Outsourcing Solutions UK
Gem Worldwide Ltd
1952
856
Cool Tabs
686
Easypromos
2574
650
230
Gala Technology Limited - SOTpay
934
2182
Content Guru
2542
G3 Comms
1176
Emphasis
122
G-SMATT Europe
Graydon UK Ltd
EMC Advertising Gifts
ContactCenterWorld.com - Global Contact Centre Association
910
2160
600
284
622
Fuze
Gradwell Communications
Connect2Staff Marketing, Media & Digital
Contact Centre Partners
Freshworks Inc.
IFS
560
Igloo Vision
1512
imapt
2262
Inbenta
320
Inbox Insight
1800
Inchoo
1670
Infinity
2022
Infosit
2444
InGenius
750
innogy Consulting & Ventures UK Ltd
1110
inSurge
1922
Intellectual Property Office
2860
Intershop Commerce Cloud: everything you need to sell online
2170
Interventus Group Ltd
2452
Intraining
280
Introhive
1650
Intuitive Learning
784
IP Integration
340
IPIA
1410
iPresent
2584
IUnetworks LLC
152
Jabra
970
JPL Telecom Limited
870
JT Global Enterprise
234
Just Digital Limited
1750
Kingpin Communications
2270
KJS We Are Direct Mail
1586
Klood Digital
1570
KMS lighthouse
474
Oban International
2332
Salesapps
2582
The Telemarketing Company
2446
Kogan Page
2320
OBRIEN DIARIES LTD.
1848
SalesMatch Ltd
2586
The Video Club
1712
Komposer Limited
2732
Odigo
444
SalesSeek
2130
The Videonauts
2348
Kooomo
1710
Olive Communications
950
SBT Research Pvt Ltd
1776
Think Ambient Ltd
2002
Kulea.ma
2734
Omilia
862
Secura
1746
Thinqi
854
Kuro Dragon
1724
Onalytica
2634
Sell2World International Ltd
1920
981
Oneflow
2743
Seller Performance Ltd
2650
Thrive the employee engagement system
984
Kustomer Landingi - Landing Page Platform
1982
OneTrust
1770
Semafone
730
OneUp Sales
2686
Semetrical Ltd
1682
Latcham Direct
1430
OptiOp Quality Management
482
Sendinblue
2210
Lead Liaison
2782
OUTSOURCE GLOBAL
2551
Sennheiser
352
Lead-Results
2680
Parkes Display & Expo
1700
Senuto
1450
Leadfeeder
2230
PAteam
774
Serenova
382
PCI Pal
480
Sesui - Cloud Communications
520
PCI Telecom
876
SET For Business CRM
2252
Peek & Poke
2429
shopware AG
1872
Pennine
356
Shout Promotional Merchandise
2780
Perivan Technology
1762
Showell Ltd
2764
PFS
832
Showpad
2572
Phase Print Ltd
1541
ShowWorx
2632
Pink Lizard Promotions
2020
Sidetrade
2086
Pipeline Upgrade
2120
SIFAR LTD
1698
Pisano Ltd
941
Skynamo
2762
PMYB
1830
Sleeping Giant Media
2322
PPC Protect
2004
SmartAgent
322
Premier CX
780
SmartCloud Connect
2548
Professional Sales Association
2682
Social Blue
852
Prospect Research
1870
Solvemate
831
Prosper
1654
Sooqr Search
2422
ProtoFast
1060
Space & Time Media
1642
ProxMax Ltd
1532
Spafax
2392
Purple Motion
2376
SparkPost
2538
PushON
2310
Sparkstone Technology Limited
1912
Puzzel
820
Spinoco
913
Quobis
233
Spitch
974
Radix Communications
2184
Staffino
754
Random Dynamic Resources LTD
2386
Staxoweb
1482
Stickyeyes
1950
SupaPass
LeadSpotting
1844
Learning Pool Ltd
850
Letterbox Distribution.com
2480
Liberty Williams Limited
2380
Lightico
580
Lingo LeadGen
1921
LinkedIn Corporation
2350
Linkfluence
2372
LiveCX
286
London Cakes
1644
London Chamber of Commerce
1492
Love2shop Business Services
1807
Loxysoft
370
Loyalty Magazine
982
Luminoso Technologies, Inc.
1040
Luware UK Limited
630
M12 Solutions
372
Machbizz Marketers Pvt Ltd
2000
Mailing Guy Ltd
2340
Maintel
324
Marke Creative Merchandise Limited
1942
MarketMakers
1620
Marmalade on Toast
1572
Maru/Blue
1932
Mason & Wake
2852
Rank no.1
2432
Maximum Network Solutions Limited
422
Reach Printing Services
2342
Mazaru
786
REACH Telecom Services
142
Melissa Global Intelligence
1336
ReadSpeaker
282
Membit
946
Real Learning
2421
Merchants
912
Receptional Limited
1810
MERJE
948
Red Flag Alert
2450
Mitel
950
Red Rabbit Productions Limited
2448
Moneypenny
2082
redk
2770
Refract.ai
2557
Regional Recruitment Services
776
Reputation.com
2620
Resourcebase
2536
ResponseTap
1005
Retap ApS
1812
MPS Marketing Services Ltd
2424
MVinci Trade
2752
Natterbox
272
Nemorin Creative Film & Video Ltd NFON
2274 740
Two Jay
1510
UC Today
130
UK Contact Centre Forum
110
Ultimate Incentive Limited
1760
Ultracomms
460
Unify
860
Ur Promotions LTD
2330
Vaimo UK Ltd
2540
VanillaSoft
2700
Vee24
972
VeriCall Ltd
682
Verint
424
Verisium
2336
Veritone Inc.
680
Vertical Leap
1862
Visualytes
2760
VoIPstudio
620
Voiso
770
Vooba
2186
Vuelio
2212
Webeo
1264
Supersonic Playground
2282
Wing Lee Creative Ltd
1980
Surround Vision Ltd
2622
Wired Plus
1514
Swift Prepaid Solutions
1816
Wizu
1546
Syntec CardEasy
522
Workbooks Ltd
2412
Sytel
858
Worldline
860
Talk With Lead
2384
Woven
454
Talkdesk
250
WowBooks
1956
Team Telemarketing Ltd
1451
WP Engine
1713
Telsa Media Ltd
2276
X2O Media
374
Telsis
350
Xuper
1007
Textlocal
376
Yomdel
1720
Textlocal
1842
Your Vision TV Network
2215
The Animation Guys
2374
Z-CARD Ltd
2260
The DMA
1676
Zadarma
2312
The Forum
134
Zendesk
550
The Futures
1354
Zoho Corporation
2150
Zymplify
2416
1662
The ICG Ltd
2284
Roivenue
2482
The Institute of Direct and Digital Marketing
1576
Russell Printers Limited
1540
The Marketing Pod
1886
Sabio
430
The Next Big Thing
2080
Sales Coaching Solutions
2590
The School of Marketing
1490
380
222
1940
Roantree Promotional Marketing
Oak Innovation Limited
473
Twilio Inc.
Willow Group Exhibition Solutions
722
486
960
TVR MEDIA LTD
1502
RMG
NTT Advanced Technology Corporation
1182
TTEC
2346
1986
2250
Truviv
Widen
No Magnolia Productions
Northern Print Solutions
2420
410
310
524
Timely
1876
RingCentral
2272
1360
Where The Trade Buys
584
Nominet
342
Tilkee
Webio
Nimble Elearning
Noetica
ThriveMap
Floorplan At an event of this size, it can be difficult to know where to start when it comes to meeting our incredible exhibitors, or locating that keynote seminar that you’ve been waiting all year to see! By making use of our floorplan, you can save yourself loads of time by locating and planning your route to the exhibitors and seminar halls that you want to visit prior to arriving at the show, meaning you have all the time in the world to discover the latest advice and innovations set to take your business to the next level. To ensure a quick entry and avoid the queues, please remember to bring your ticket with you on the day. And don’t forget, this will give you access to all 5 of the incredible shows which are taking place over the two days!
SALES INNOVATION EXPO
Seminar Theatre 9
Keynote Theatre 8
Sponsored By
Sponsored By
2792
Seminar Theatre 7
Seminar Theatre 10
Seminar Theatre 12
Seminar Theatre 11
Sponsored By
2292
2192
2190
1992
2188
IDM Academy Theatre
Seminar Theatre 13
Sponsored By
Sponsored By
2392
2590
2790
B2B MARKETING EXPO
MARKETING TECHNOLOGY EXPO
Sponsored By
1698
2786 2784
2684
2686
2586
2584
2486
2484
2386
2384
2286
2284
2186
2184
2086
2084
1986
1882
2780 2782
2680
2682
2582
2580
2482
2480
2382
2380
2282
2280
2182
2180
2082
2080
1982
1980
2770
2574
2576
2452
2451
2376
2374
2276
2274
2171
2170
1976
1974
1876
2570
2572
2372
2370
2272
2270
1972
1970
1872
2256
2254
1956
1954
1850 Effective, Measurable Lead Generation Masterclass
2252
2250
1952
1950
2262
2260
1886
1696
1590
1786
1784
1782
1780
1776
1770
1682 1680
1586
1584
1582
1580
Sponsored By
2771 2864
Networking Area Sponsored By
1676
1576
Networking Area Sponsored By
2450
1870
1772
1672
1752
1652 1654
1750
1650
1760 1762
1662
1640
1670
1572
1570
2862
2860
2562 Showpad Masterclass
2762 2764 2660
2550
2760
4264
2350
LinkedIn Sales & Marketing Solutions Masterclass
2150
2050
1550 Grow Your Business Through Inbound Marketing Masterclass
2560 2852 2750
Seminar Theatre 6
2462
2652 2557
2752 2650
Sponsored By
2842
2840
2745 2743 2744 Salesforce Masterclass
2551
2552
2548
2546
2360
2162
2062
2060
2160
2448 2446 2444
2547
2460
2554
2442
2544
2348
2346
2344
2342
1960 The DNA of the Companies of Tomorrow Masterclass
1941 1942
2240
1862
1860
1848
1846
1748 1746
1844
1842
1744
1660
1644
1560
1548
1546
1544
1542
1540
1541
Keynote Theatre 2 Sponsored By
1742 1641
2742 2741
1642
1940
2540
2440
2340
2336
2334
1840
1740
2532 2538
2542
2439
2530
Keynote Theatre 1
2332
Sponsored By
2822
2030
1932
1934
1734
1732
1820
1730
1731
1821 CRM Is At The Heart Of A Successful Business Masterclass
1724
1723
1722
1720
1832
1830
1534
1630
1532
1930
2330
1530
2429
2820 2535 2510
2734 2634
2130 2230
2432
2424
2421
2422
2420
2636
2324
2322
2320
2321
2316
2314
2312
2310
2124
2220
2024
Digital Marketing Masterclass
2022 2122
1924
1922
1920
1921
2020
2120
1520
1620
Innovation In Marketing Masterclass
2814 2732 2736
2630
2536
2534
2632 2416
2414
2216
2214
2812
2614 2714
2622
2624
2810 2619
2617
2620
2520 Mastering Product Experience Masterclass
2215
2412
2111 Customer Acquisition Masterclass
2212
1819
1818
1910 Building a High Growth Company Masterclass
1816
1814
1812
1810
1807
1800
1712
2110
1512
1713
2010
2413 2210
1912
VIP Lounge
1710
Sponsored By
1514
1510
Seminar Theatre 5
Sponsored By
2700
2600
2512
Seminar Theatre 28 Sponsored By
2200 Empowering Your Ecommerce Masterclass
2102
2104
2002
2004
2000
2001
1700
2100
1806
S10
S9
VISITORS ENTRANCE
VISITORS ENTRANCE
Seminar Theatre 27 Seminar Theatre 26 Sponsored By
Sponsored By
1501
1401
2019 / LONDON
2019 / LONDON
SALES INNOVATION E X P O 2 0 1 9
CALL & CONTACT CENTRE EXPO
CUSTOMER & USER EXPERIENCE EXPO
Seminar Theatre 17
Seminar Theatre 14 1490
1482
1480
1292
1380
1382
Seminar Theatre 19
Sponsored By
Sponsored By
1492
1282
1290
1194
1193
1281
1186
1280
1182
1095
1184
1092
1082
989
1093
981
986 983
592
984
876
980
872
870
Seminar Theatre 20
Sponsored By
882
590
494
Sponsored By
390
786
784
686
684
586
584
486
484
782
780
682
680
582
580
482
480
382
384
286
284
380
282
280
Seminar Theatre 21
Sponsored By
1476 Marketing Automation Masterclass
1176
1174
1172
1171
1454
1452
1356
1358
1450
1451
1354
1352
1266 Business Growth & Customer Retention Masterclass
1170
1076
1074
1072
1070
976
974
972
970
860
776
774
772
770
476
473
376
374
276
472
474
372
370
272
456
454
356
354
452
450
352
350
Networking Area
172
Sponsored By
170 1254
1252
Awards Area
854
756
754
852
850
752
750
650
550
250 162
1050
1264 1460
1052
856
Sponsored By
1250
1465
950
1201
1009
1162
152
144
1007
1360
858
960
862
660
760
560
462
460
360
262
261
1005 142
1464
1219
1443
1442
1440
1350 Data Protection & Privacy Masterclass
1217
1003
134
1000 948
946
944
942
840
740
1215
1213
Sponsored By
132
1119
Seminar Theatre 16
1117
130 442
1334 1336
1432
1430
1431
1332
1116
1212
1330
1210
253
444
Keynote Theatre 4
1114
934 924
922
920
921
832
830 1110
342 340
240
122
530
831
730
731
432
332
120
234
232
230
233
112 430
1420
242
AVAYA VILLAGE
1211 1112
630
732
440
933
1320
820
724
722
620
622
524
522
1040
Keynote Theatre 3
720
520
424
324
422
322
220
Sponsored By
913 1410
1122
Seminar Theatre 18
Sponsored By
610
912 1124
222
914 710
1220
320
410
310
1020
110 412 910
1120
200
500
Seminar Theatre 25 Seminar Theatre 24 Sponsored By
1261
Sponsored By
Organisers Office
1260
900
Seminar Theatre 23
982
988
941
1060
Sponsored By
600 700
S7
S6
VISITORS ENTRANCE
VISITORS ENTRANCE
300
Seminar Theatre 22
Sponsored By
Experiences That Matter Experiences That Matter
Mobile apps, social media, SMS, Web chat Each offers a new way for customers to interact with your brand. Avaya can help you deliver personalized, exceptional experiences across every channel.
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