Marketing Expo Catalogue

500 SEMINARS NETWORKING

1000 EXHIBITORS PANEL DEBATES EXPERT ADVICE 200 MASTERCLASSES INNOVATION AWARDS 20,000 VISITORS ENGAGEMENT TECHNOLOGY MARKETING SALES SALES INNOVATION E X P O 2 0 1 9

Step Into the Future of Your Business ading Shows, 5 Industry Le f o o R 1 r e d n U All

The past 12 months have seen a whole host of new developments descend upon the customer journey.

Now more than ever, it is essential that your marketing campaigns run hand-in-hand with the efforts of your sales team, that your engagement strategy provides the level of satisfaction your new clients deserve, and that your business delivers an experience which breeds loyalty and customer retention.

Your success relies heavily on the optimisation of these essential business cornerstones, meaning there is no better time to immerse yourself in a world of marketing, sales, customer engagement and CX innovation; this is where we come in!

You can expect to hear from the likes of Hubspot, Google, Shutterstock, SAP, Fujitsu, JustGiving, Depop, John Lewis and Autotrader, while also gaining free access to exclusive masterclass sessions with some of the world’s biggest brands, including LinkedIn, Salesforce, Showpad and the IDM! This guide is packed full of everything you need to know about all of these incredible features, to help you optimise your marketing strategies, streamline your sales, maximise your customer engagement, and keep your client base loyal for the foreseeable future.

We are your one stop shop for success, and we’re delighted to welcome you to the show!

Combining the B2B Marketing Expo, MTEX, the Sales Innovation Expo, the Call and Contact Centre Expo and the Customer & User Experience Expo, we have once again scoured the globe to bring you 1,000 incredible exhibitors, over 500 of the world’s greatest speakers, 200 free masterclass sessions, and unlimited opportunities to create invaluable new business connections that will last a lifetime.

Our Industry Leading Show Sponsors B2B Marketing Expo Show Sponsors

Marketing Technology Expo Show Sponsors

Sales Innovation Expo Show Sponsors

Call & Contact Centre Expo Show Sponsors

Customer + User Experience Expo Show Sponsors

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Contents Keynote Speakers

04

Show Highlights

28

Awards

38

Partners

40

Masterclasses

42

Seminar Timetable

52

Exhibitor Listings

79

Exhibitor A-Z

130

Floorplan

134

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Keynote Speakers 2019 If you’ve attended any of our shows before, you’ll know that we pride ourselves on providing the greatest and most influential roster of keynote speakers on the events calendar; if you haven’t attended before, then you’re in for an absolute treat!

No matter which of the five shows you’re registered for, you will have the opportunity to hear from all of this year’s keynote speakers.

We highly recommend that you catch as many as you can, as you’re guaranteed to find that one tip or piece of advice that will take your business from the current, and into the future.

B2B Marketing Expo Keynotes.

MARBLE TEXTURE

Scott Brinker VP Platform Ecosystem

Jack Dyson

VP of Strategic Partnerships

Global Head of Content Strategy

SHUTTERSTOCK

SAP CUSTOMER EXPERIENCE

The new rules of marketing technology & operations

Targeting the world: Scaling visual content marketing

Marketing technology and operations has been accepted as a critical function for executing successful marketing programs and delivering a remarkable customer experience. In this keynote, Scott will distill “The New Rules of Marketing Technology & Operations” embraced by best-in-class marketing teams for (1) centralisation, (2) automation, (3) decentralisation, (4) humanisation, and (5) continuous change.

These might sound paradoxical, but that’’s where the magic of modern marketing operations happens.

Microtargeting with singular messaging has become the new norm for marketing campaigns, however today one-size-fits-all messaging is not effective when speaking to a global audience. Yet targeting customers on a customised and local level is a resource heavy task. The challenge is creating branded visual content at scale that is cost-effective and engaging. In this session, discover tools and strategies adopted by major brands to create successful, brand marketing campaigns.

Content that works; How journalistic hacks can save B2B marketers In this session, you will learn how to squeeze the full value from your content and save your campaigns. Don’t tell stories, sell what you know by creating B2B content that’s bold and brilliant, not bland and boring! Jack will address B2B as a premium purchase, explaining how to make couture content that works, and puts your customers first.

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WEDS | KEYNOTE THEATRE 2 | 11.00

THURS | KEYNOTE THEATRE 2 | 11.00

HUBSPOT

4

Mindy Loverin

Danny Denhard Rachel Aldighieri

David Beard

Director of Growth

Managing Director

SAGE

JUSTGIVING

THE DMA

CRM: Technology alone is not the answer. So, what is?

20 lessons from 20 years in marketing

Privacy is a core brand value of a customercentric business

CRM Principal

The more information a company knows about his customer or prospect, the more effective it can be. Yet investing in technology does not deliver the effectiveness in isolation. Attend this session to learn how insight into your own business can maximize the effectiveness of CRM initiatives.

There are so many lessons that we fail to learn from; learn from Danny’s twenty years in marketing, especially from the mistakes so you can avoid making them yourself.

Danny Denhard is Director of Growth at JustGiving, the world’s most trusted giving platform, and is part of the leadership team helping to drive growth and shape the company’s future. Danny is particularly passionate about crowdfunding and its potential to grow the world of giving and connecting more people together.

Highlighting the opportunity the UK marketing industry has to use GDPR to build trust with consumers through accountability and transparency, ultimately leading brands to have stronger relationships with their customers. GDPR should not be seen as just new rules to adhere to, but as an opportunity for transformation to become a more customer centric organisation. Getting the balance right is critical to building trust as we move forward.

WEDS | KEYNOTE THEATRE 2 | 11.45

WEDS | KEYNOTE THEATRE 2 | 15.30

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Dr Dave Chaffey Co-founder and Content Director

SMART INSIGHTS

Practical B2B digital marketing trends and techniques

Fujitsu has been using ABM as a key part of its marketing strategy for several years, with demonstrable results. In this session, learn how they do it, how they integrate with sales, and the pitfalls to avoid.

THURS | KEYNOTE THEATRE 2 | 11.45

Learn about the latest digital marketing techniques to give you and your business an edge in 2019 and beyond. Digital marketing strategist and author of Digital Marketing Excellence, Dr Dave Chaffey will share examples from B2B businesses who are successfully integrating these cuttingedge inbound marketing techniques, including Smart Insights.

WEDS | KEYNOTE THEATRE 2 | 12.30

Waheed Warden Fujitsu, EMEIA ABM and DBM Lead

FUJITSU

ABM – what it is & how to do it in B2B services 5

Gordon Glenister

Jon Birrell

Linus Gregoriadis

GORDONGLENISTER.COM

BPMA

LONDON RESEARCH

Membership – How a membership model will generate more engagement, more income and more clients for you

How brands grow when they use premiums

Trends in B2B marketing and online lead generation

As CEO of the British Promotional Merchandise Association, Jon is leading the industry into a new chapter with a mission to inspire, connect and educate the membership and wider marketing community, communicating the value of Promotional Merchandise as an essential part of the Marketing Mix.

This presentation will focus on the topic of B2B Online Lead Generation, based on a survey of marketers carried out in early 2019. The research, carried out in partnership with ON24, will look at what B2B marketing leaders are doing differently from their peers, covering everything from content strategy through to the most effective channels and formats for generating high-quality leads at scale.

Managing Director

This lively session will explore a number of different membership formats which will help you consider why membership could work for you. There will be loads of great tips and case studies for those already running membership schemes to help engage your audience more.

CEO

Jon’s session will explore examples of where premiums have grown or changed brand perception, demonstrating how brands improved through merchandise and premiums.

Director and Co-Founder

MARBLE TEXTURE

THURS | KEYNOTE THEATRE 2 | 12.30

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SS!

MI ON’T

D

Preethi Sundaram GORDON Technology Marketing Lead Technology Marketing Lead LINKEDIN GLENISTER.COM LINKEDIN

Technology buying today – How are your customers thinking about purchasing tech?

This is your opportunity to join the world’s largest professional networking platform at Keynote Theatre 2 for a very exclusive session, as LinkedIn send one of their top technology experts to London, to enlighten you on the sales and marketing solutions that you can utilise to transform your business.

LinkedIn conducts the largest research in the world into Technology purchasing every year. This session will look at what factors determine whether your technology will make the short-list or not.

THURS | KEYNOTE THEATRE 2 | 13.15

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panel debates.

Benjamin Cooley INFOGR8

LIMI T SPAC ED ES AVAI LA get t BLE! here earl y!

Emily Clayfield

John Cooper

Martin MacConnol

BUILTVISIBLE

EDITIONS FINANCIAL

WARDOUR

Using content marketing to build trust

MARBLE TEXTURE

Our panel of experts will discuss how using content marketing effectively can build trust with your B2B audience. Hear how using content can create lasting, meaningful engagement whilst successfully guiding leads down the funnel, from awareness to purchase. Our speakers will touch on the many facets of content ranging from video, print, case studies and telling visually led data-driven stories.

THURS | KEYNOTE THEATRE 2 | 14.45

Gordon Glenister BCMA

Chelsea Carter WHALAR

Adanna David

Scott Bass

WHALAR

WHALAR

Branded Content Marketing Association – the influencer debate This engaging panel debate will discuss the merits of why brands work well with influencers, and will share some of great case studies from top influencer agency Whalar and two of their stars.

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MTEX KEYNOTES SCOTT BRINKER VP Platform Ecosystem - HUBSPOT

THE NEW RULES OF MARKETING TECHNOLOGY & OPERATIONS Marketing technology and operations has been accepted as a critical function for executing successful marketing programs and delivering a remarkable customer experience. In this keynote, Scott will distill "The New Rules of Marketing Technology & Operations" embraced by best-inclass marketing teams for (1) centralisation, (2) automation, (3) decentralisation, (4) humanisation, and (5) continuous change. These might sound paradoxical, but that''s where the magic of modern marketing operations happens.

WEDS | KEYNOTE 1 | 11.00

YOANN PAVY

Head of Digital Marketing - DEPOP

WHY CONTENT IS SO IMPORTANT IN 2019?

Yoann is a data-driven marketing leader passionate about innovative and creative marketing strategies to deliver growth. Striving to blend the frontier between online and offline marketing, keeping a customer first approach!

Join Yoann whilst he explains why most brands do not generate enough content to reach their audience and how you can start making strategic decisions to change that.

WEDS | KEYNOTE 1 | 11.45

JOHN HORSLEY Founder & CEO - DEMAND EXCHANGE

CREATING VALUE THROUGH CONTENT SYNDICATION In a world where b2b buyers have completed over 57% of the customer journey before contacting prospective suppliers, you need to make sure your business is front of mind and being considered.

In this presentation you will learn how market leading vendors build brand equity, and provide value prior to the point of need through the syndication of high-value content.

THURS | KEYNOTE 1 | 14.00

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NICOLA HAMILTON

Senior Director, Brand & Communications - FINASTRA

POWERING GREAT CUSTOMER EXPERIENCES WITH AI AND DATA ANALYTICS Being a creative thinker is no longer enough. Marketers today need to be conversant with big data and artificial intelligence to truly exploit the vast amount of information available to them.

Forward-thinking CMOs are already exploring how AI and machine learning can support their marketing and customer strategies and savvy marketing teams are using data to create and deliver more personalized products and services to customers exactly when they need them.

WEDS | KEYNOTE 1 | 14.00

SABRINA WRIGHT Lead UX Designer - JOHN LEWIS

AUGMENTED REALITY IN THE RETAIL SPACE Sabrina is a lead UX designer at John Lewis. She has worked on nearly every aspect of the John Lewis website and app from homepage to checkout, and has over 10 years of design experience including product design, service and proposition design and user research.

Her seminar will be a case study on designing for AR in the retail space using HCD methodologies and user research.

THURS | KEYNOTE 1 | 11.45

WINNIE PALMER Co-Founder - INNOVATION NATION

DIGITAL TRANSFORMATION IS HUMAN TRANSFORMATION Three years since the World Economic Forum launched the Digital Transformation Initiative.

Statistics are showing that investments are not necessarily yielding desirable outcomes. This session will stress the importance of putting humanity at the centre of digital strategies and explore how a “Wheel of Human Transformation” framework may be what’s needed to underpin successful digital transformation.

WEDS | KEYNOTE 1 | 12.30

MINDY LOVERIN

VP of Strategic Partnerships - SHUTTERSTOCK

REINVENTING THE CREATIVE BRIEF TO SCALE VISUAL CONTENT MARKETING The antiquated creative brief process coupled with an unrelenting demand for content across digital channels is straining the marketing and creative ecosystem. With a streamlined process, creative teams can produce content at an unprecedented volume and quality, thus allowing marketers to hit microsegments around the globe. In this session, discover the tools and technology major brands are using to create branded visual content at scale that are cost-effective and engaging.

THURS | KEYNOTE 1 | 13.15

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TIM BOND

Head of Insight - THE DMA

THE 'QUANTUM MARKETING' SKILLS CHALLENGE Marketing is evolving faster than ever, due to rapid technological advancement, proliferation of data and increasingly savvy consumers. Tim will discuss how to keep up with the changing environment, as organisations need to cultivate the culture of continuous upskilling and professional development by attracting and retaining talented staff. Relevant skills are essential for remaining competitive and delivering innovation.

WEDS | KEYNOTE 1 | 13.15

DARRYL PRAILL

Chief Marketing Officer - VANILLASOFT

THE DAY MARKETING HELD SALES ACCOUNTABLE Virtual Causeway needed their marketing program spend to generate as many marketing qualified leads (MQL) as possible, and they needed those MQLs turned into sales qualified leads (SQL). The problem was that Sales rejected over half of their MQLs, resulting in excess marketing program spend, lead flow shortfalls, intra-departmental conflict, and an overall questioning of marketing’s effectiveness and contribution. Learn how Virtual Causeway overcame this by implementing an effective sales engagement strategy.

THURS | KEYNOTE 1 | 14.45

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ISS M T ' DON

PREETHI SUNDARAM Technology Marketing Lead - LINKEDIN

TECHNOLOGY BUYING TODAY – HOW ARE YOUR CUSTOMERS THINKING ABOUT PURCHASING TECH? This is your opportunity to join the world’s largest professional networking platform at Keynote Theatre 2 for a very exclusive session, as LinkedIn send one of their top technology experts to London, to enlighten you on the sales and marketing solutions that you can utilise to transform your business.

LinkedIn conducts the largest research in the world into Technology purchasing every year.

This session will look at what factors determine whether your technology will make the short-list or not.

THURS | KEYNOTE 1 | 11.00

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PANEL DEBATE SDRs – WHO OWNS THE TEAM? A SALES VS. MARKETING DEBATE

Marketing generates Marketing Qualified Leads. Sales Development Reps (SDRs), historically managed by Sales, sales-qualify those leads (SQL) and pass them along to an Account Executive for pursuit. However, almost 50% of MQLs are never contacted by SDRs. To remedy this, Marketing should own the SDR team and the entire lead qualification process. Or should they?

Join the UK’s most hated sales trainer as he moderates a Sales vs Marketing debate.

BENJAMIN DENNEHY Sales Training Expert

Benjamin Dennehy, often referred to as the UK’s most hated sales trainer, is an engaging sales speaker and trainer who will explain that the barriers cemented within your selling process is your parents’ fault. His ‘no holds barred’ presentations educate, inspire, motivate and help salespeople overcome many of their daily sales frustrations and struggles.

DARYLL PRAILL

Chief Marketing Officer - VANILLASOFT

Darryl Praill, CMO of VanillaSoft, is a high-tech marketing executive with over 25 years experience spanning startups, re-starts, consolidations, acquisitions, and divestments. He is a guest lecturer, public speaker, and radio personality and has been featured in numerous publications, podcasts, case studies, and best-selling books.

SCOTT AMERSON

Vice President of Sales - VANILLASOFT

Scott Amerson, Vice President of Sales, is responsible for leading VanillaSoft’s global sales team.

Having more than 25 years of sales and executive management experience, he is a proven veteran at building a scalable infrastructure for sales development and call center teams by defining key performance indicators, sales process, and training programs.

WEDS | KEYNOTE 1 | 15.30

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SALES INNOVATION EXPO KEYNOTES SALES INNOVATION – WHAT DOES IT MEAN? Nazma will explore the power of innovation; highlighting how innovative ideas and solutions can help you differentiate and outperform the competition.

ABOUT THE SPEAKER Nazma Qurban is the award-winning VP of Sales at Cognism. She has been instrumental in creating a predictable revenue process and building a successful sales team.

Managing the entire sales process herself, Nazma is credited with overseeing a 600% growth in revenue in 2018 and building a base of over 200 clients, all in just 18 months.

NAZMA QURBAN Cognism

THURS | KEYNOTE THEATRE 8 | 15.30

1. SECRETS OF SUCCESSFUL SALES Whether you’re trying to grow your own business or are 30 years into your sales career you will walk away from this talk having gained something to develop your sales skills. In this seminar, Alison discusses her famous methodology from her best-selling book, Secrets of Successful Sales. The 4 Key Pillars of Sales envelope behaviours, process, strategy, and confidence.

2. DEVELOP YOUR TEAM WITH INTRAPRENEURSHIP Intrapreneurship, successful adaptation of entrepreneurial attitudes inside of an organisation, is the pinnacle of modern business. Use the ‘what would I do if it was my’ methodology to transform your team’s mindset and help them to think like entrepreneurs and get results.

ABOUT THE SPEAKER Alison Edgar, Managing Director of Sales Coaching Solutions and The Entrepreneur’s Godmother, has been voted the UK’s number 1 sales and marketing adviser, and is regularly featured on BBC 1 Breakfast, The Telegraph, The Guardian as well as BBC and LBC Radio.

ALISON EDGAR

A former winner of a GB Entrepreneur Award, she has trained thousands of sales professionals

and entrepreneurs nationally and internationally. Her client list ranges from start-ups all the way through to multi-national conglomerates and includes Dragon’s Den and Apprentice winners.

Her debut book Secrets of Successful Sales, which explains her Four Pillars of Sales has already hit, Amazon #1 bestselling status and received multiple 5 star reviews as well as being chosen as WH Smith Travel, business book of the month October 2018.

Sales Coaching Solutions Ltd 1. WEDS | KEYNOTE THEATRE 8 | 11.00

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2. THURS | KEYNOTE THEATRE 8 | 11.45

THE MILLION POUND LINKEDIN MESSAGE In this session, world leading Social Selling and LinkedIn expert, Daniel Disney, will show you how one single individual LinkedIn message unlocked a sale worth over £1,000,000.

You’ll learn the secrets of effective LinkedIn messaging, the power of social selling and how you can turn LinkedIn into a pipeline filling, revenue generating machine!

ABOUT THE SPEAKER Daniel Disney is one of the world’s leading Social Selling and LinkedIn experts. With a LinkedIn audience of over 400,000+ followers, content reaching millions and over £25,000,000 in sales generated from LinkedIn over the last 6 years, very few out there understand it like Daniel does. In 2018 alone his LinkedIn content reached 164,000,000 people and he was

crowned the 14th most influential sales expert on LinkedIn in the world. Daniel is now one of the most in-demand sales and Social Selling keynote speakers and trains sales teams all over the world how to leverage LinkedIn and Social Selling to its full potential.

DANIEL DISNEY The Daily Sales

THURS | KEYNOTE THEATRE 8 | 11.00

HOW TO OVERCOME EVERY SALES OBJECTION Some sales philosophies will tell you that - if you follow a simple formula – customers will never interrupt your presentation with an objection. But that’s just nonsense. And - contrary to popular belief - prospects aren’t sitting in darkened rooms trying to invent new fiendish ways to stop you from selling your stuff. If people regularly tell you that you’re too expensive - or that they’re already happy with their current supplier – or they’ve had problems with your company in the past - or you lead time is too long.

Then you need to give me 30 minutes of your time so that I can share with you how to overcome every single objection that you’ll ever hear.

ABOUT THE SPEAKER Chris Murray is founder of the Varda Kreuz Training Group and has become prominent as an inspirational speaker, author and business coach; delivering workshops and keynotes that challenge salespeople to re-examine what it means to be ‘in sales’.

CHRIS MURRAY

Named by LinkedIn as one

of the Top 50 International Business to Business Sales Experts to Follow in 2019, he has written and contributed to articles for institutions and magazines such as; the Institute of Sales Management, Training Magazine Europe, CNBC, Entrepreneur Magazine, The Huffington Post and USA Today.

He also has a number of Amazon Number 1 Best Selling books.

Varda Kreuz Training

THURS | KEYNOTE THEATRE 8 | 14.00

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AI AND NEW TECHNOLOGIES TRANSFORMING THE SALES WORLD AS WE KNOW IT Selling as a field is not bereft of AI developments, be it customer intimacy, client engagement, awareness hastening, brand stimulation etc. With Artificial Intelligence, the scrutiny, surveillance and perusal of leads is managed differently. Buyer demographic assessment will become exhaustive and meticulous. Platform of interaction with the customer will not be the conventional offices and soon the selling pitch itself will happen on a different platform.

ABOUT THE SPEAKER Seema is Head of Sales at Sony Pictures Network and leads teams with responsibility of revenue generation from Europe for the 4 television channels she has been entrusted with. She has been creating, developing and sustaining organic growth as well as fostering partnerships, alliances and punctuating all these with sustained sales buoyancy and accomplishments in a very challenging media industry.

She fluently sustains her vocational gusto with her after work immersion where she volunteers her time with Toastmasters International and holds the title of District PR Manager. Public speaking had stirred her attention a few years back and Seema has fervently revved up this passion with her indulgence as a speaker at various events over the years.

SEEMA MENON Sony Pictures Networks

THURS | KEYNOTE THEATRE 8 | 12.30

#IAM10 HOW TO BUILD HIGHPERFORMANCE SALES TEAMS THAT MAKE MORE SALES IN ANY ECONOMY Sales got more competitive. Business got harder. Life got more complicated. The one thing you can be sure of is that it’s not going to get any easier. What once worked won’t cut it any more.

If you want to make more sales, no matter what the external challenges, you need your sales teams to be the best that they can be; you need them to be a ‘10’.

Join Gavin to discover how you can build high-performance sales teams that make more sales in any economy and in the face of even the most aggressive competition.

ABOUT THE SPEAKER Gavin helps his clients to use his #IAM10 approach to achieve that extra edge in business and life, to create world-class organisations, and build high-performance sales teams.

GAVIN INGHAM #IAM10

WEDS | KEYNOTE THEATRE 8 | 14.00

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He has given over 2,000 paid talks to over 250,000 delegates, spoken all over the world and has appeared on US TV networks ABC, CBS, NBC and Fox on the Brian Tracy TV Show. He has judged the British Excellence in Sales and Marketing Awards (BESMA), is a TEDx speaker and a Fellow of the ISM.

CRM: TECHNOLOGY ALONE IS NOT THE ANSWER. SO, WHAT IS? The more information a company knows about his customer or prospect, the more effective it can be. Yet investing in technology does not deliver the effectiveness in isolation. Attend this session to learn how insight into your own business can maximize the effectiveness of CRM initiatives.

ABOUT THE SPEAKER David operates globally to develop and assist commercial activity to build Sage CRM sales. Working across functional teams of sales, marketing & partner management - influencing & delivering positioning, benefits & customer messaging – for Sage operating companies across the globe.

internal & external evangelist for the product, conveying the business value of CRM and articulating the Sage CRM proposition through various online and in-person activities.

Based in London, but quite often on the road, you can keep up with David via Twitter @talkcrm and on the Sage CRM community

In addition, David acts as the primary

DAVID BEARD SAGE

WEDS | KEYNOTE THEATRE 8 | 12.30

DEFINING THE FRONT OFFICE OPERATING MODEL TO MAXIMISE SALES AND EFFECTIVENESS Organisations of all sizes are often clear about why customers should buy from them. However, understanding how this translates into the ‘how and the what’ of the front office can be hard to articulate. Often the front office operating model is created through chance objectives of Sales, Marketing, IT and HR; rather than an aligned strategy. Therefore, can you say with confidence your front office operating model is aligned from your sales strategy, channels to market, customer differentiated experience, processes, systems all the way through to your sales leadership, sales capability, remuneration and culture? A clearly aligned operating model can help maximise return and sales effectiveness by focusing you on the interactions and customers that count. This session will walk through the layers of a front office operating model to challenge your thought process, asking... is your front office operating model fully aligned?

ABOUT THE SPEAKER

KERRY NUTLEY

Kerry has spent the majority of her 20 year career at BT, apart from 2 years that were spent at Deloitte as a Management Consultant covering sales and marketing effectiveness. She has undertaken a variety of functional roles from sales,

customer satisfaction, market insight strategy service & field operations, change management and HR. Kerry has been working with Salesforce to drive adoption, improve sales analytics and increasing collaboration across all functions, supporting the Global Services vision of salesforce being the 24/7 CRM hub driving global customer insight, sales optimisation, customer satisfaction and market agility.

BESMA Head Judge 2018/19 WEDS | KEYNOTE THEATRE 8 | 11.45

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SUPERCHARGE YOUR SALES PERFORMANCE – BUILD A WORLD CLASS SALES OPERATION In this engaging and interactive session, Karen will share with you her unique, award winning and paradigm-shifting system for building and growing a world class business – the Growth Framework. You will walk away with the critical principles you need to embed in your sales function to ensure you close consistent business in any market. Do not miss out on this Keynote if you want to implement genuine growth today.

ABOUT THE SPEAKER Karen Dunne-Squire – Thought Leader, Entrepreneur, Trainer, Author, Creator of Elation Experts and the AwardWinning Growth Framework – is a highly sought after speaker and one of the UK’s leading experts in business performance.

Karen truly believes every business,

KAREN DUNNE-SQUIRE

led by the right team of people, and implementing the transformational insights contained within her Growth Framework can master its potential and drive exceptional business performance.

Karen really comes to life in front of an audience. Whether it’s training a room of 10 salespeople, running interactive workshops or speaking to 500 delegates at a national conference, her engaging style and unique content make her content rich, impactful keynotes and seminars ‘essential viewing’ for anyone serious about growing their business.

Elation Experts

WEDS | KEYNOTE THEATRE 8 | 13.15

BUILDING A SPECIAL FORCES TEAM, NOT A LAND ARMY Globally, 75% of ALL products are sold via partners today. By 2026, 90% of technology will be sold through partners. Building a highly profitable, effective channel is probably the toughest job there is in sales. Don’t make it harder than it needs to be. Learn how to recruit, build & develop a small, focused, highly productive team of partners who deliver consistently and remain loyal. Even resellers need to consider selling partner-throughpartner as the market changes.

ABOUT THE SPEAKER Marcus is a veteran of 30 years in direct, channel and enterprise sales.

He’s helped his clients add over £500m to their top line revenues. He has been a licensed Sandler trainer since 2004 where he has helped companies across 450+ different disciplines and market segments. He is a challenging and insightful speaker and co-author of “Making Channel Sales Work”.

Jay McBain, Principal Analysts at Forrester in the channel says he is a “global authority on indirect sales and regularly influences channel leaders …

All channel professionals should have him on their radar”.

Marcus’ focus is on scale ups wanting to achieve hyper growth without losing control.

MARCUS CAUCHI Sandler Training

THURS | KEYNOTE THEATRE 8 | 13.15

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HOW INNER CONFIDENCE CAN DRIVE MORE SALES & BUSINESS GROWTH James Ski will talk about specific approaches to find more inner confidence so you can overcome rejection, anxiety and have better outcomes in negotiations and closing sales.

ABOUT THE SPEAKER James Ski, CEO and Founder of Sales Confidence will provide detailed insights from his experience within early stage UK SaaS companies including Huddle, Ometria and Opogo. He will also share

stories of winning million pound sales from his three years at Linkedin and talk openly about being bipolar.

JAMES SKI Sales Confidence

WEDS | KEYNOTE THEATRE 8 | 14.45

WHY SALES ENABLEMENT IS EMERGING TO IMPROVE THE BROKEN BUYER JOURNEY Drawing on findings from its latest survey of B2B buyers, Showpad’s UK Director of Mid-Market sales, Jim Preston, will discuss why the role of sales enablement is becoming a cornerstone of proven sales success, will identify trends of today’s B2B buyers and how reps can ensure they become a repeat customer.

ABOUT THE SPEAKER Jim Preston is Showpad’s Director of Mid-Market sales. He joined the company from Salesforce where he managed the SMB business for Salesforce Marketing Cloud across

EMEA, before building the Enterprise Corporate Sales team. Prior to this he worked as a leader at ExactTarget, the global SaaS-based digital marketing leader, which was acquired by Salesforce in 2013.

JIM PRESTON Showpad

THURS | KEYNOTE THEATRE 8 | 14.45

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CALL & CONTACT CENTRE EXPO

KEYNOTES

ANGELA BOS Technology Specialist | Microsoft

INTELLIGENCE IN THE MODERN WORKPLACE

CHAT, TAP, TALK: TRENDS SHAPING THE FUTURE OF THE CONTACT CENTRE

Every day we see more and more things in our personal lives become intelligent. ​​From our homes, to personal devices and even our cars.

This intelligence is now the new norm, it saves us time and money whilst reducing complexity. ​ As we are accessing intelligence in all aspects of our everyday lives, is it not realistic to expect this at work as well? D ​ uring this session, you are going to learn how Microsoft are enabling intelligence in the Modern Workplace and extending this to the Customer Experience.

DAVID MOORE Global VP of CX | SAP

DR NICOLA MILLARD Head of Customer Insight & Futures | BT Based on 7 years of global research from 10 countries around the world, this session will investigate the key trends driving consumer behaviour and how innovation can help customers “chat, tap and talk”. It looks at why customers want an easy life, what happens when the smartphone is their window on the world, why we use the channels we use (and which channels are rising and falling in preference), what the role of chatbots are and why data needs to be leveraged as the new currency in a “me”-conomy.

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WEDNESDAY — 12.30 THURSDAY — 13.15 KEYNOTE THEATRE 4

A qualified Biochemist, David started his 25+ year commitment to the IT Industry in the early days of client server development in the financial industry and then moved to focus on systems integration. A natural transition into Customer Relation Management saw David work as customer advisor across all industries developing Customer Engagement Strategies (with aligned IT capabilities) across these key industries. David’s Customer Service expertise spans 20 years and is excited to be at the start of yet a new era of possibility for Customer Service brought by Machine Learning and Artificial Intelligence.

RISE OF THE ROBOTS! ARE LIVE AGENTS NECESSARY IN THE FUTURE? WEDNESDAY — 11.00 KEYNOTE THEATRE 4

INTEGRATING AI INTO CUSTOMER EXPERIENCE BEN LAPPIN Chair of DMA Contact Centre Council and Head of Retention & CX | Guardian News & Media

YOUR CONTACT CENTRE ADDS VALUE. MAKE SURE EVERYONE KNOWS!

MATT CLARE

Getting frustrated that your organisation says it’s customer centric, but then behaves in ways that definitely aren’t?

Do your customer-focused initiatives make the first draft of the budget but never the final submission?

Your contact centre has huge value, and it’s your responsibility to make sure that everybody in your organisation knows. The purpose of this session is to give you a playbook on getting that message across.

THURSDAY — 11.45 KEYNOTE THEATRE 4

Director of Contact Centre Solutions | Mitel To stay competitive, businesses need to be willing to evolve and leverage the best, most innovative communications technologies to ensure their customer experience is more personalised and responsive.

Machine learning and AI are revolutionising the way contact centres operate, from self-service options to virtual agents and agent assist.

Join us to hear first-hand from Matt Clare, Mitel and Pak Ming Wan, Google to discover how we are driving intelligent customer experiences.

PAK MING WAN Cloud Consultant | Google

HARMONISE YOUR IT AND OPERATIONS TEAMS TO REALISE YOUR TOM

WEDNESDAY — 14.45 KEYNOTE THEATRE 4

CUSTOMER ENGAGEMENT IN THE DIGITAL ERA

JOHN FINCH AVP of Contact Centre Product Marketing | RingCentral

This keynote examines the technology and strategies needed to build truly integrated contact centre platforms helping organisations to benefit from connected services. We examine autonomous tools such as bots that can start to bridge the gap between different users and look at how collaboration is spreading beyond a human task to an activity that will require, and will often be driven by, smarter machine intelligence – to a future where outbound and inbound human to machine communication becomes the new normal.

WEDNESDAY — 11.45 KEYNOTE THEATRE 4

NERYS CORFIELD Director | Injection Consulting After 17 years in contact centre outsourcing managing services for Volkswagen; Vodafone; British Gas; P&G; National Apprenticeship Service and many more, Nerys set up Injection Consulting four years ago and is focused on helping contact centres realise the operational and business benefits that the effective adoption of technology will bring. Conducting health checks, discovery sessions and transformation programmes, she has worked with almost 100 contact centres to deliver impactful adoption. Having recently completed a 3 year term as chair of the Contact Centre council for the DMA, being a regular judge for ECCMA and UK Contact Centre Forum and being a regular speaker, Nerys makes sure her output is based on a breath of experience and is punchy, pragmatic and actionable.

THURSDAY — 14.00 KEYNOTE THEATRE 4

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ANDREW HALL

OBSERVATIONS FROM 500 CONTACT CENTRE VISITS OVER 28 YEARS!

Senior Director, Cx Strategy & Innovation | Odigo UK

BECOMING MILLENNIALFRIENDLY: EXCEEDING THE CUSTOMER EXPERIENCE EXPECTATIONS ACROSS ALL GENERATIONS

THURSDAY — 12.30 KEYNOTE THEATRE 4

Millennials and increasingly Gen-Zs are early adopters of innovative and disruptive services delivered or facilitated by mobile apps. They are also the next consumer powerhouse generation.

Customer experience is the battleground as rivals seek the rapid scaling required to dominate a sector. As a result, the bar is being continuously raised and CX innovation is determining success.

For long-standing businesses, the fast moving change and seemingly constant disruption can be viewed as a threat or an opportunity. We view it as an opportunity!

WEDNESDAY — 10:15 KEYNOTE THEATRE 4

DAVE THOMSON Principal Solutions Engineer | Salesforce Dave will reflect on his last 28 years, working with contact centres all around the world. How have the challenges and role of the contact centre changed, as technologies and customer expectations have changed? What separates the good from the great? Who are the Trailblazers?

And what are contact centres doing, to meet the challenges of the next decade?

WHAT KIND OF EXPERIENCE DOES YOUR CONTACT CENTRE DELIVER? DANIEL ORD Founder | OmniTouch International

Some Contact Centres have had a hard time raising the bar on their quality standards. But the days of saying a Customer’s name 3 times and thinking that your service is great are over.

Daniel will share multiple examples from his work on Contact Centre Mystery Shopper programs, to bring home the point that it may be time to reinvent your approach to quality as well as provide practical suggestions to do just that.

THURSDAY — 14.45 KEYNOTE THEATRE 4

JOHN ABEL VP Cloud & Technology | Oracle

MAKING EMERGING TECHNOLOGY SIMPLE TO IMPROVE CUSTOMER EXPERIENCE 20

Last year John shared the importance of disruption in an industry and how to use public data to know the customer.

John in 2019 will share how emerging technology is providing better ways to engage with customers. He will break down different emerging technology. So if you want to know more about AI, IoT, Chatbots and VCA’’s in a business context then come along. John will provide business benefit and usage examples of the technology to make it easy to understand without being a technologist.

Data is the way to drive business to future knowledge, but it must be transformed into information. In 2018 it was all about Glastonbury at the conference, now it is about Bees. Using an example of bio diversity and how emerging technology can enable engagement on a critical area is a very good way to share the power of large volumes of data.

WEDNESDAY — 14.00 KEYNOTE THEATRE 4

DRIVING THE NEW SPEED OF BUSINESS THROUGH AI POWERED CONTACT CENTRE

GRAB YOUR SEAT! MEGHAN KEOUGH VP of Product Marketing | 8x8

Meghan Keough is a seasoned product marketing leader with 20 years in the technology industry where she has held leadership roles in product marketing, product management, marketing and alliances at both large enterprise software companies such as Siebel and Oracle as well as high growth start-ups such as SignalDemand.

As VP of Product Marketing, Meghan is currently responsible for leading the go-to-market strategy for 8x8, a leading cloud communications provider. Meghan received her MBA from Harvard Business School where she graduated with honors and earned a B.S. from Boston College.

BEN PICKERING Customer Change & Culture Expert | Google Cloud

USING THE RIGHT TECHNOLOGY & CULTURE TO UNLOCK INNOVATION

In this seminar, Ben will explore the new age of organisational communication and collaboration.

He will talk about using the right technology and culture to unlock innovation, and share tips for engaging employees with change and embedding transformation.

WEDNESDAY — 13:15 KEYNOTE THEATRE 4

WEDNESDAY — 12.30 KEYNOTE THEATRE 3

With the best, most comprehensive seminar schedule sweeping over the show this year, we understand that it may be hard to keep up! That’s why we’re making sure we’re keeping you updated through our absolutely awesome e-magazine!

CX Connect is the all encompassing e-magazine created specifically for customer engagement professionals, that is not only filled to the brim with exclusive show offers, but also the very latest from the worlds of CX and contact technology!

SCAN THE QR CODE AND SIGN UP FOR FREE Or visit: callandcontactcentreexpo.co.uk/e-magazine 21

Customer + User Experience Expo Keynotes Stay Tuned We know you don’t want to miss a beat when it comes to our unbelievable speaker lineup, so to make sure you’re up to date with everything including seminar times and locations, be sure to follow us on social media!

@CUXpo #CUX19

Nick Irons Lead UX Designer

John Lewis

Avalanche! Avoiding the Heuristic Traps of User Experience In the snow-capped mountains, the consequences of falling into what are known as heuristic traps can be fatal. In this talk, I’m going to use the principle of heuristic traps in skiing and mountaineering to illustrate some of the mistakes that are commonly made in UX and UI design, and demonstrate how, whilst rarely fatal, they can be highly damaging to our careers or business success.

Keynote Theatre 3 Thursday 11:45

22

Nikki Patel

Head of Evaluation for Digital Development

NHS

Digital Developments in the NHS: Creating an Experience Innovation in healthcare is opening up new possibilities to treat patients remotely, to improve patient flow through digital appointments and acute discharge, to access medical records on the road for community practitioners or to share information from emergency services on route to hospital. This presentation will take a look at developments in digital technology in the NHS and the direction of travel for the future, to ensure new opportunities can be grasped and citizen experience will be improved.

Keynote Theatre 3 Wednesday 11:00

Nick King Insight Director

Autotrader

Digital Excellence – an Easier, More Enjoyable Journey Engaging with customers online today is as important as it has ever been. The exponential growth of technology brings new opportunities but simply throwing technology at a problem is not always the answer. People buy from people and the businesses that succeed today enable and promote a personal interaction, curate an easy navigation and build confidence.

Nick will explain the journey and key take outs with examples from global companies, we can all apply to our own businesses.

Keynote Theatre 3 Thursday 13:15

23

Will Charnley Strategy, CX & Innovation Director

Seasalt Cornwall

How Simplicity Trumps Wizardry in Achieving Outstanding CX It is often said but less often achieved - the simplest line of sights of the customer & simplest actions drive the greatest outcomes. Seasalt Cornwall prides itself on demystifying complex customer behaviour and data in order to focus on what truly makes a difference to customer and profitability. This seminar explores key approaches and impacts which have defined Seasalt as a brand with the customer truly at its heart.

Keynote Theatre 3 Wednesday 13:15

James Dodkins Customer Experience Rockstar

Rockstar CX

Rules for Rockstars In this high energy, entertaining and musical keynote you’ll learn lessons from a former real-life, award-winning rockstar. This is the world’s first and only musical CX Keynote.

‘Customer Experience Rockstar’ James Dodkins will share stories, ideas, frameworks and mindsets that will guarantee that you turn your customer experience up to 11. James is even going to dust the cobwebs off of his guitar to give you all a musical experience that you’ll never forget. James’ client list reads like a ‘who’s who’ of global brands with Disney, Microsoft, Nike, Mercedes-Benz, Lego, AMEX, IBM and many more included. James trains, consults and speaks all over the world helping companies deliver a ‘Rockstar Customer Experience’ You’ll learn James’ 5 ‘Rules For Rockstars’: Nail the intro; Create Superfans; Put things rights; Make things clear;Let teams rock.

Keynote Theatre 3 Wednesday 15:30

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Catherine Havasi Co-founder

Luminoso Technologies, Inc.

How Are Companies Using AI to Improve Customer Experience The customer experience is today’s battleground for organizations competing to win and retain loyal consumers. Product, sales, and marketing teams know that to improve the customer experience, they must scrutinize customer feedback.

With the overwhelming and growing avenues of customer communication, data scientists and customer experience professionals can only skim or sample Voice of the Customer responses when looking for insights. Learn how companies are taking advantage of new breakthroughs in Artificial Intelligence to save money AND improve the customer experience.

Keynote Theatre 3 Thursday 14:45

Micah Solomon Customer Service Consultant

Four Aces Inc.

Ignore Your Customers (And They’ll Go Away) What’s latest, and what’s timeless, in delivering exceptional customer service and building a superior customer experience in this age of global competition, social media, AI innovation, and endless distractions. Hands-on experience, best practices, and culture-building insight from the greatest companies of our time including Apple, The Ritz-Carlton Hotel Company, Zappos, and more, from one of today’s top authors and influencers on customer service and the customer experience.

Keynote Theatre 3 Wednesday 11:45

25

Bradlee Allen Product Evangelist

Fuze

The Impact of Workforce Transformation in the Contact Centre and Beyond With the changing behaviour of workers – from remote working to flexible hours – how should enterprises reevaluate productivity in the contact centre and across the organisation? Our global research has indicated that 83% of workers desire a more flexible work scenario where remote work is embraced. Digital workplace transformation has evolved enterprise contact centre needs from support for standard voice routing, call queues, and IVR, to more advanced omnichannel, outbound, and workforce optimisation features. In this session, Fuze will be sharing how it has helped its enterprise customers complete the digital workplace transformation journey, and how to enable remote workforces, control application sprawl, and empower employees with effective tools that enable productivity, no matter their location.

Keynote Theatre 3 Wednesday 14:45 Thursday

12:30

Sally Earnshaw Managing Director

Blue Sky – Experts in people change

People Power – Transforming Your People and Your Customers All we hear about today is getting technology to do the work – AI, Big Data - brilliant things that will help with channel shift and personalisation. But, we’ll always need people to deliver great customer service. In the new world, every customer touchpoint, across every channel, is an opportunity to add value. Best-in-class companies are those who recognise, spending time and effort on customer conversations, combined with the right mindset and skills, drives value.

Keynote Theatre 3 Wednesday 14:00

26

Daniel Ord Founder

CX Magazine/Omnitouch International

What Kind of Experience Does Your Contact Centre Deliver?

Some Contact Centres have had a hard time raising the bar on their quality standards. But the days of saying a Customer’s name 3 times and thinking that your service is great are over. Daniel will share multiple examples from his work on Contact Centre Mystery Shopper programs, to bring home the point that it may be time to reinvent your approach to quality as well as provide practical suggestions to do just that.

Keynote Theatre 3 Thursday 11:00

Meghan Keough Global VP Corporate and Product Marketing

8x8

Driving the New Speed of Business Through AI Powered Contact Centre Meghan Keough is a seasoned product marketing leader with 20 years in the technology industry where she has held leadership roles in product marketing, product management, marketing and alliances at both large enterprise software companies such as Siebel and Oracle as well as high growth start-ups such as SignalDemand. As VP of Product Marketing, Meghan is currently responsible for leading the go-to-market strategy for 8x8, a leading cloud communications provider. Meghan received her MBA from Harvard Business School where she graduated with honors and earned a B.S. from Boston College.

Keynote Theatre 3 Wednesday 12:30

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B2B Marketing Expo Highlights. masterclasses Our masterclasses allow you to apply the latest marketing solutions to real-world scenarios. Don’t just settle for the theory, discover the outcome!

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influencer marketing

We pride ourselves on bringing together the greatest and most influential speakers in the industry.

Whatever your desired topic or piece of advice, you’re sure to find it at the show!

MARBLE TEXTURE

Reap the power of social media by tapping into specialist influencers, and begin to build your presence, one post at a time.

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EXCLUSIVE show offers

Who doesn’t enjoy a discount? At this year’s event you’ll receive exclusive offers from a multitude of exhibitors. Don’t miss out, these are only available at the show!

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data & analytics Measure, manage and analyse your marketing performance to maximise its effectiveness and generate ROI.

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Address the needs of your client organisations by connecting with all stakeholders. Build strategies based on account awareness, and align your marketing with your sales.

AR

(augmented reality) Immerse your customers in the heart of your marketing campaigns, with the very best in AR products and services.

AI

(artificial intelligence) Experts in Artificial Intelligence will be on hand to reveal how you can use the latest AI advancements to transform your strategy, for years to come.

RED SPONSO

BY

MARBLE TEXTURE

networking

digital In the midst of the digital age, learn how you can utilise martech strategies as a cost effective means of driving your revenue.

Join a network of over 20,000 proactive marketing and sales professionals; heed their advice and learn from their mistakes, as you strategise for your business’ future, one connection at a time.

produc

content

Learn how to stimulate maximum interest from your audience for your product or service, by using digital content marketing to your advantage.

t la unches

Discover the latest products that will make your strategy pop! The show will see the exclusive launch of several pioneering products, set to alter the marketing industry.

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MTEX

HIGHLIGHTS PRODUCT LAUNCHES Discover the latest products that will make your strategy pop! The show will see the exclusive launch of several pioneering products, set to alter the martech landscape for the very first time.

LIVE

AWARDS Take your industry knowledge beyond the present and into the future, as we recognise the innovators who are paving the way towards the technological world of tomorrow.

DATA & ANALYICS Measure, manage and analyse your marketing performance to maximise its effectiveness and generate ROI.

EXCLUSIVE SHOW OFFERS

Exclusive offers will be available from an array of exhibitors; who doesn't love a bargain? These are only available during the show, so be sure to get them whilst you can!

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NETWORKING Join a network of over 20,000 proactive marketing and sales professionals; heed their advice and learn from their mistakes, as you strategise for your business’ future, one connection at a time.

RED BY

SPONSO

SPEAKERS We’ve gathered together the greatest and most technologically minded speakers in the industry. Whatever your desired topic or piece of advice, you’re sure to find it at MTEX 2019!

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TED N E M G U A ( REALITY) ry

MASTERCLASSES Our masterclasses provide insights and knowledge into the future of marketing from the most renowned industry experts. It's time to put theory into practice!

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SALES INNOVATION EXPO HIGHLIGHTS

£

DIGITAL

TRANSFORMATION

SALES

The digital era presents endless selling opportunities; equip yourself with new techniques and strategies to engage and influence your audience.

RECRUITMENT Pick up key tips on how to make your business look irresistible to the industry’s top sales people, and build a team to be reckoned with.

PITCH With customers forming the very backbone of your company, learn how to craft a perfect sales pitch, which sells with your demographic in mind.

USINESS

NB LINKEDI

S N O I T U L SO

t to marke LinkedIn se l u a n to io w ss Learn ho est profe orld’s larg ng your modern to the w oweri , while p me sales audience ith real-ti w s rt o ff e selling ce. intelligen

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PANEL DEBATE

LIVE

Toby Fellows, Daniel Disney, Karen Dunne- Squire, Niraj Kapur

AWARDS

WEDS | KEYNOTE THEATRE 8 | 15.30

Take your industry knowledge beyond the present and into the future, as we recognise the innovators who are paving the way towards an all new sales landscape.

A K E E RS P S We are renowned for bringing together the greatest lineup of sales gurus in the industry. Whatever your desired topic or piece of advice, you’ll find it on the agenda at this year’s show!

RED BY

SPONSO

NETWORKING Network with over 20,000 proactive industry professionals; heed their advice and learn from their mistakes, as you carve out the future of your business, one connection at a time.

T C U PROD HES C N U LA ess to witn world that are e h t in logies e first ong th f the techno of sales.

Be am o e veiling e futur the un o re-write th set t

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CALL & CONTACT CENTRE EXPO

HIGHLIGHTS

JOIN A NETWORK OF

EXCLUSIVE SHOW OFFERS

INDUSTRY PROFESSIONALS. Our networking area presents the perfect opportunity to make new contacts, heed their advice and learn from their mistakes, as you carve out the future of your business, one connection at a time.

SPONSORED BY

SPONSORED BY

LOUNGE Obtain contact, share new ideas, and build lasting business relationships in a relaxed, hospitable environment.

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Take full advantage of exclusive discounts and deals, as our exhibitors showcase the future of customer engagement at rates you won’t see anywhere else.

M CSR S M E T S Y

ge your rrent o mana t cu w o h ion with rely, t Learn c a r e t secu y’s in compan tial customers, ure in ut en and pot and with the f ly t n efficie mind.

INTEGRATED

CX SYSTEMS Accelerate your business transformation with CX solutions built specifically for your industry.

CONSUMER INSIGHTS

Interpret human trend behaviour to improve effectiveness of your product or service for the consumer and ultimately increase your sales.

CX TECH Learn how AI assisted CX and business consulting are driving technology innovation into the future from some of the industry’s most renowned experts.

V R I CES E S N O I T A C I N U M M TELECO Allow your employees to collaborate easily from wherever they are by enabling them to communicate effectively with clients and deliver high standards of customer service.

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Customer + User Experience Expo Highlights

Personalisation Connect with your customers in a humanised manner, adapting your customer experience to suit each and every individual.

AI/VR/AR

Development & Training

Take your customer experience strategy to the next level with the most immersive technologies the industry has to offer.

Comprehensive training and development programs will be available for you to ensure your business is achieving excellence.

Future Tech Learn how to make use of technology advancements to improve your customers’ experience and make them happy.

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Data & Analytics Discover everything you need to know about your audience with real time data and analytics, making it easier than ever to create the best customer experience than ever before.

Social Discovery

Customer Relationships

The size and dynamic of social media landscapes can be difficult to get your head around, our CX experts will be on hand to help you understand its power and potential.

With the digital era upon us, customers are no longer interested in ‘price and product’, we’ll reveal how to beat your competitors by going above and beyond expectations to deliver exceptional experiences, resulting in lasting customer relationships.

Exclusive Show Offers Take full advantage of exclusive discounts and deals, as our exhibitors showcase the future of customer experience at rates you won’t see anywhere else.

Digital Transformation Customers now prefer self service over contacting a support agent. Make your self service flawless with optimised search and virtual assistance.

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Awards

2019 / LONDON

THE B2B MARKETING EXPO & MTEX AWARDS

WEDESDAY 27 th | 12.30

WEDESDAY 27 th | 14.00

WEDESDAY 27 th | 15.30

BEST TECH INNOVATION

BEST MARKETING MANAGEMENT TOOL

AGENCY OF THE FUTURE

This award is open to businesses delivering a marketing product or service to the B2B or B2C sector which has groundbreaking potential for change - from artificial intelligence, augmented and virtual reality, apps, animations and video to e-commerce solutions and web-design services.

This award recognises the power that managing and unlocking data has in increasing collaboration and driving business growth. The award is open to businesses which provide products or services that support the implementation of GDPR, or overall relationship, asset and data management.

This award recognises the fundamental role that agencies play in the way digital technology is changing the marketing landscape. It is open to agencies delivering services in B2B or B2C sectors - from full service and direct, digital and internet agencies to advertising, media and PR agencies.

Nominees

Nominees

Nominees

LEADFEEDER

2230

INTROHIVE

1650

PMYB

1830

AMARYLLO INTERNATIONAL INC.

2560

ZYMPLIFY

2416

SEMETRICAL LTD

1682

KURO DRAGON

1724

AUTOMATION NINJAS

1452

EDIT

1818

NOMINET

2272

KULEA.MA

2734

EDEN AGENCY

2062

APPETITE CREATIVE SOLUTIONS

2280

DIGITAL MARKETING IMPLEMENTATION SERVICES

1172

ANGLE STUDIOS

1652

EMPOWER MARKETING LTD

2102

DIGITALPARADE

1819

SALES INNOVATION E X P O 2 0 1 9

THE SALES INNOVATION EXPO AWARDS WEDESDAY 27 th | 11.00

THURSDAY 28 th | 11.00

BEST SALES ENABLEMENT PLATFORM

SALES TECHNOLOGY OF THE YEAR

This award celebrates the leading providers of the solutions empowering sales teams and enabling the outbound process - from leads generated through machine and web based analytics to human-led insights.

This award is open to providers of the most innovative sales technologies on the market.

From sales acceleration, customer relationship management solutions, omni-channel sales automation and analytics to sales enablement, gamification, sales presentations and demonstrations.

Nominees

SPONSORED BY

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2019 / LONDON

SHOWPAD

2572

IPRESENT

2584

HIGHSPOT

2570

SHOWELL

2764

GROWTHSTREAM

2786

Nominees LEAD LIAISON

2782

SMARTCLOUD CONNECT

2548

ONEUP SALES

2686

SALESMATCH LTD

2586

THE CALL & CONTACT CENTRE & CUSTOMER USER EXPERIENCE EXPO AWARDS

THURSDAY 28 th | 14.00

THURSDAY 28 th | 12.30

THURSDAY 28 th | 15.30

SECURITY SOLUTION OF THE YEAR

BEST ENGAGEMENT SOLUTION

BEST COMMUNICATIONS PROVIDER

This award credits the importance of compliance and trust within the provision of customer experience.

It is open for providers of secure payment and other data security and storage solutions.

This award recognises the challenges faced in employee and customer engagement - from workforce management and gamification to customer management technology.

A celebration of the potential that unified communication solutions can have on improving business innovation, profitability, collaboration, and customer experience.

Nominees

Nominees

Nominees

SEMAFONE

730

GENESYS

840

8X8

610

GALA TECHNOLOGY LTD - SOTPAY

686

DIXA

732

RINGCENTRAL

310

SYNTEC CARDEASY

522

KMS LIGHTHOUSE

474

CONTENT GURU

650

PCI PAL

480

THINQI

854

MITEL

950

IDENTECO

772

PUZZEL

820

FUZE

910

Grab a Seat Stand: 1166

Witness the live awards in action! Whether you’re a marketing, sales, customer engagement or CX professional we’re sure our awards ceremonies will give you a glimpse into the future of your industry!

All judged by some of the biggest brands, including the likes of DHL Supply Chain, Marriott, Bumble, Microsoft, Fujitsu, Merlin and L’Oreal, the awards are your key into innovation! So, head to the stand, grab a seat, and see the products of tomorrow right before your very eyes!

Use the floorplan on page 134 to make sure you get there early as seats fill up quickly

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Our Partners

40

Year after year, we ensure that we continue to work with the organisations, associations and publications that are behind the phenomenal growth of the industry.

Our partnerships are invaluable, and we would like to say a huge thank you to the partners that have been by our side, every step of the way.

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WEDNESDAY TIMETABLE

The DNA of the Companies of Tomorrow

10.30

WEDNESDAY TIMETABLE What is a Marketing Automation Workflow and the Most Effective Examples to Start With

11.00

The Growing Popularity of Marketing Automation and Breaking the 5 Big myths About MA in Today’s World!

14.00

11.30 12.30

Effective Lead Management Using Lead Scoring and Grading

15.00

13.30 14.30 15.30

THURSDAY TIMETABLE The DNA of the Companies of Tomorrow

10.30

THURSDAY TIMETABLE How Can You Effectively Design Your Transactional Emails?

How to Boost Your Sales Using Lead Nurturing and Remarketing

11.00

12.00

11.30 12.30 13.30 14.30 15.30

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The Importance of Email Content and How Neuromarketing Can Help You Upgrade It!

13.00

WEDNESDAY TIMETABLE Future Innovation of Sales

LinkedIn Ads 101: Getting your First Campaign Live

How to Humanise your Brand using LinkedIn

LinkedIn’s Secret Sauce: Learn How LinkedIn’s Own Marketing Team Use LinkedIn for Marketing

What is Customer Success?

Lead Generation with LinkedIn Ads

WEDNESDAY TIMETABLE 11.00

12.00

13.00

14.00

15.00

16.00

THURSDAY TIMETABLE 11.00

Create Great Video Content that Engages, Converts & Sells

Why No Digital Marketing Strategy is Complete Without Full Funnel Advertising

Why You’re Losing Money if You Think Your Website is Complete

25 Actionable Quick Wins to Boost Your Marketing Efforts

The 6 Keys to Planning a Digital Marketing Strategy

12.00

Create Great Video Content that Engages, Converts & Sells

13.00

Why No Digital Marketing Strategy is Complete Without Full Funnel Advertising

Lead Generation with LinkedIn Ads

14.00 What is Customer Success?

15.00 Future Innovation of Sales

The 6 Keys to Planning a Digital Marketing Strategy

11.00

12.00

13.00

14.00

15.00

16.00

THURSDAY TIMETABLE

How to humanise your Brand using LinkedIn

LinkedIn’s Secret Sauce: Learn How LinkedIn’s Own Marketing Team Use LinkedIn for Marketing

Marketing Beyond the Sale: How to Achieve Growth Through Customer Experiences

Why You’re Losing Money if You Think Your Website is Complete

25 Actionable Quick Wins to Boost Your Marketing Efforts

11.00

12.00

13.00

14.00

15.00

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WEDNESDAY TIMETABLE

WEDNESDAY TIMETABLE 11.00

Utilising Innovation In B2B Marketing

12.00 Digital Marketing Masterclass

Why CRM Is The Key To More Effective Marketing And Greater ROI

Horror Stories From The GDPR Trenches – And Three Lessons To Take Home

13.00 Utilising People To Build a Brand

Utilising Innovation In B2B Marketing

12.30

14.00

13.30 How To Achieve Simple CRM and Marketing

15.00

How To Wreck A CRM Project In 6 Easy Steps (And How To Succeed Instead)

16.00 Utilising People To Build a Brand

15.30

THURSDAY TIMETABLE 11.00

Utilising Innovation In B2B Marketing

12.00 Digital Marketing Masterclass

13.00 Utilising People To Build a Brand

14.00 Utilising Innovation In B2B Marketing

15.00

16.00

44

14.30

Use CRM To Accelerate Your ABM Journey

THURSDAY TIMETABLE

Utilising People To Build a Brand

11.30

Use CRM To Accelerate Your ABM Journey

Digital Marketing Masterclass

Digital Marketing Masterclass

10.30

Why CRM Is The Key To More Effective Marketing And Greater ROI

Horror Stories From The GDPR Trenches – And Three Lessons To Take Home

10.30

11.30

12.30 Use CRM To Accelerate Your ABM Journey

13.30 How To Achieve Simple CRM and Marketing

How To Wreck A CRM Project In 6 Easy Steps (And How To Succeed Instead)

14.30

15.30 Use CRM To Accelerate Your ABM Journey

WEDNESDAY TIMETABLE

WEDNESDAY TIMETABLE 11.00

‘Buy’ology: How & Why People Now Buy

12.00

What do you Wanna Know, About SEO?

10.00

GIANT Expert Consultations

10.45

Discover and See, About PPC

11.15

GIANT Expert Consultations

12.00

Cut The Crap - Getting Creative on Social Media

13.00

GIANT Expert Consultations

13.45

Migration Headaches - Don’t Get Lost in Search

14.30

Social Selling With Facebook

Performance Enhancement – Put Your Marketing Roi On Steroids

13.00

14.00 ‘Buy’ology: How & Why People Now Buy

15.00 Social Selling With Facebook

Performance Enhancement – Put Your Marketing Roi On Steroids

16.00

GIANT Expert Consultations

THURSDAY TIMETABLE

15.15

THURSDAY TIMETABLE 11.00

‘Buy’ology: How & Why People Now Buy

12.00

What do you Wanna Know, About SEO?

GIANT Expert Consultations

10.00

10.45

Social Selling With Facebook Discover and See, About PPC Performance Enhancement – Put Your Marketing Roi On Steroids

13.00

14.00 ‘Buy’ology: How & Why People Now Buy

15.00 Social Selling With Facebook

11.15

GIANT Expert Consultations

12.00

Cut The Crap - Getting Creative on Social Media

13.00

GIANT Expert Consultations

13.45

Migration Headaches - Don’t Get Lost in Search

14.30

GIANT Expert Consultations

15.15

45

WEDNESDAY TIMETABLE The Importance of a Uniform Sales Process

The Journey from 10 TO 200+ Customers: Key Takeaways

WEDNESDAY TIMETABLE 13.00

14.00

15.00 What do you Know about Company Culture?

16.00 Sales and Marketing Automation

Data Protection by Design for Marketers Victoria Tuffill

Direct Mail – The Difference Creative Can Make John Watson

Direct Mail – The Exciting New Channel Suzanne Lewis

Vulnerable Customers Elaine Lee

Data Privacy & Ethics Jonathan Carter

GDPR & Social Media Tim Roe

THURSDAY TIMETABLE

14.00

15.00

16.00

After GDPR, Digital Marketing will Never be the Same Again Tim Roe

11.00

14.00

The Impact of Brexit on Marketing and Data Protection Zack Thornton

12.00

15.00

Privacy & Marketing Panel Session - Experts Here to Answer Your Questions on Current Issues Such as Social Media, Brexit, Ethics and Digital

13.00

16.00

Data Protection by Design for Marketers Victoria Tuffill

The Future of Privacy Technology Gilbert Hill & Tom Holder

46

12.45

13.00

What do you know about Culture?

Sales and Marketing Automation

12.00

THURSDAY TIMETABLE

The Importance of a Uniform Sales Process

The Journey from 10 TO 200+ Customers: Key Takeaways

11.00

14.00

15.00

WEDNESDAY TIMETABLE What Your Digital Agency Should Be Telling You in 2019

How to Generate High Quality Leads That Your Sales Team will Love!

How to Turn Your Social Media Channels into an Effective Lead Generation Channel

How Do You Nurture Your Sales Leads into More Meaningful Conversations?

WEDNESDAY TIMETABLE 11.00

Our C.R.E.A.T.I.O.N Method to Planning and Executing Campaigns

12.00

12.00 Best Practice Email Marketing in a GDPR World

13.00

14.00

What is Buyer Intent Data and How to Use it in Your Pipeline

Best Practise Paid, Including How to Kill It With Facebook (even for B2B)

Next Generation Social Media Marketing Howdoo

How We Cut Our Lead Generation Costs To $1.98

THURSDAY TIMETABLE What Your Digital Agency Should Be Telling You in 2019

How To Generate High Quality Leads That Your Sales Team Will Love!

How To Turn Your Social Media Channels Into An Effective Lead Generation Channel

How Do You Nurture Your Sales Leads into More Meaningful Conversations?

11.00

13.00

14.00

15.00

16.00

THURSDAY TIMETABLE 11.00

12.00

Our C.R.E.A.T.I.O.N Method to Planning and Executing Campaigns

Prospect Smarter Find Prospect Data in Real Time

13.00

How to Unlock Your Best Marketing Channel for the Lowest CPC and Best Conversion

14.00

Top Instagram Strategies to Generate More Engagement, Traffic and Sales

Our Top 5 Tools (Not The Obvious Ones) to Make Campaigns More Effective

11.00

12.00

13.00

14.00

15.00

16.00 Use CRM to Accelerate Your ABM Journey

47

WEDNESDAY TIMETABLE

WEDNESDAY TIMETABLE

11.00 How to Double your Business with Marketing Automation

Hack the Buyer Brain: How to Behaviourally Automate for Happier Customers

Basic Track: A Beginner’s Guide to Marketing Automation – Create your Plan in Session

Advanced Track: Profiling and Behavioural Triggers for Enhanced Conversion

12.00

13.00

14.00

15.00 Automating your Customer Journey Workshop

A Practical Guide to Increasing your Profits – Case Study Deconstructions

16.00

THURSDAY TIMETABLE How to Double Your Business with Marketing Automation

Hack the Buyer Brain: How to Behaviourally Automate for Happier Customers

Basic Track: A Beginner’s Guide to Marketing Automation – Create your Plan in Session

Advanced Track: Profiling and Behavioural Triggers for Enhanced Conversion

Automating your Customer Journey Workshop

Excellent Customer Experience MUST Start with an Excellent Product Experience

Best Practice for Deployment of a PIM Project

The Last Secret of Ecommerce and Print – Friends or Enemies of the Customer Experience

12.00

13.00

14.00 Looking Beyond the Horizon of B2B Commerce:Practical Examples and Outlook on Market Developments

Comma Mixology - The Right Blend for Product Data

Dynamic Asset Management - The Key to Amazing Customer

15.00

16.00

THURSDAY TIMETABLE 11.00

12.00

13.00

14.00

15.00

Accelerating B2B Commerce with PIM

Increasing Sales and Productivity through PIM: Live Demo

The Last Secret of Ecommerce and Print – Friends or Enemies of the Customer Experience

Dynamic Asset Management The Key to Amazing

Excellent Customer Experience MUST Start with an Excellent Product Experience

Improving the Omnichannel Experience with PIM

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11.00

11.00

12.00

13.00

14.00

15.00

16.00

WEDNESDAY TIMETABLE Sell Faster with CRM

Sell Smarter with A.I

Sell Together with Automated Marketing

WEDNESDAY TIMETABLE 11.30

13.15

14.45

Redefining Sales & Marketing Alignment - Convincing the Modern Buyer

Redefining Sales & Marketing Alignment - Convincing the Modern Buyer

5 Ways to Sync up Sales & Marketing to Impact Bottom Line

5 Ways to Sync up Sales & Marketing to Impact Bottom Line

Redefining Sales & Marketing Alignment - Convincing the Modern Buyer

5 Ways to Sync up Sales & Marketing to Impact Bottom Line

The Future of Sales Briefing

Sales Leaders Roundtable

12.00

13.00

14.00

15.00

16.00

THURSDAY TIMETABLE

THURSDAY TIMETABLE Breakfast Networking

11.00

10.00

11.00

11.30

5 Ways to Sync up Sales & Marketing to Impact Bottom Line

Redefining Sales & Marketing Alignment - Convincing the Modern Buyer

Redefining Sales & Marketing Alignment - Convincing the Modern Buyer

5 Ways to Sync up Sales & Marketing to Impact Bottom Line

Redefining Sales & Marketing Alignment - Convincing the Modern Buyer

11.00

12.00

13.00

14.00

15.00

49

VISIT US D AT STAN

332

AVAYA VILLAGE

Exclusively for the Call & Contact Centre Expo 2019, we are delighted to bring you the all new Avaya Village!

Connexus STAND 440

Avaya is a recognised innovator and leading global provider for customer engagement solutions. The company provides technologies for unified communications and collaboration and contact centers, along with related services to large enterprises, mid-market companies, small businesses and government organisations around the world.

4net Technologies STAND 432

The Avaya Village is THE place to meet the Avaya team and our partners, and to experience our engaging showcase demonstrations of advanced technology solutions, so be sure to head over to stand 332 and find out what we, and our partners, can do for your business!

JT Global Enterprise STAND 234

G3 Comms STAND 230

50

Excell STAND 220

Verint STAND 424

Maintel STAND 324

IP Integration STAND 340

Sabio STAND 430

Join the IDM and their industry-leading tutors for 7 bitesize digital marketing training sessions and an interactive panel debate. From the essentials of B2B marketing, to copywriting best practice, to action planning for the GDPR, get the latest insights from the experts.

Each session is worth 1 CPD point.

wednesday

thursday

11.00 - 11.30

11.00 - 11.30

Tim Tucker

Nick Crawford

6 Ways to Make your B2B Copy Persuasive and Memorable

8 Steps to Value Led Customer Retention and How Marketing Automation can Support This

Join Tim Tucker and take your B2B copywriting to the next level.

Using six principles of good communication to engage readers and persuade them to take action, he will share the secrets of creating the rhythm and pace that make copy memorable. You’ll see how strong metaphors boost the impact of your message and consider ways to arouse your readers’ interest through sensual imagery.

B2B buyers are more informed than ever, but this only increases opportunities for business to meaningfully engage. Join Nick Crawford to learn how you can plan and implement successful customer retention strategies supported by marketing technology that will you nurture and improve customer loyalty.

12.00 - 12.30 David Hearn How Experiential Will Get You Closer to Your B2B Customers B2B brands are increasingly looking to merge live and online experiences to build relationships and make their message stand out.

David will share how the latest creative technology provides greater opportunities to get your customers through the buying process.

11.30 - 12.00 Ruth Connor How to Benchmark your B2B Budget and Campaign Performance When your Finance Director tells you your marketing budget is discretionary and the sales team get all the credit for the revenue generated, proving the value of your efforts can be a struggle for many B2B marketers. In this session Ruth will explain 9 simple steps you can take to build the case for your marketing budget, effectively benchmark your campaign performance and forecast the ROI on your activity.

14.30 - 15.00 Zach Thornton

12.00 - 13.15

The Impact of GDPR on Marketing Channels

Chris Wilson, Ruth Connor, Richard Robinson

Join Zach Thornton to understand how new data laws have changed the way marketers engage with their customers and how they utilise data and marketing channels. Hear the latest insights from the DMA’s industry benchmarking reports, customer engagement series and data privacy tracker.

15.30 - 16.00 Tim Bond

panel debate

The B2B Marketing Landscape – Now & Future and What this Means for You In this panel discussion you’ll hear from leading experts on the challenges and opportunities facing B2B marketers. From getting to grips with data, machine learning and AI, to the increased importance of customer experience and why it pays to try something new, plus much more. The panel will share their experiences to help you make the most of the opportunities and rise to the challenges ahead.

Acquisition to Loyalty – a B2B View of Customer Engagement The latest insight from the DMA’s Customer Engagement research, now in its third year, sheds light on how the most successful brands put their customers at the heart of what they do. This presentation will give an overview of the key findings of the research campaign, with a focus on giving B2B marketers an understanding of how best to engage customers – from their first interaction through to longterm loyalty. Insights from the latest ‘Marketers View’ report will look specifically into what B2B organisations said and can take away from the research.

14.00 - 14.30 Ruth Connor Why B2B Marketers Need to Care About the Customer Experience 96%* of B2B buyers say the customer experience directly affects whether they’ll buy again – that’s pretty much all of them. In this session Ruth Connor will explore why the B2B brands that fail to focus on the customer experience are missing out on a lot of potential revenue and she’ll share a handy checklist of the 12 things you can do to deliver a winning customer experience. (*Thanks to Demand Gen for that stat.)

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KEYNOTE THEATRE 2 WEDNESDAY

KEYNOTE THEATRE 2 | WEDNESDAY

PANEL SESSION

Mindy Loverin , Shutterstock Targeting the World: Scaling Visual Content Marketing

11.00 - 11.30

Danny Denhard, Just Giving 20 Lessons from 20 Years in Marketing

11.45 - 12.15

Dr Dave Chaffey, Smart Insights Practical B2B Digital Marketing Trends and Techniques

12.30 - 13.00

Linus Gregoriadis, London Research Trends in B2B Marketing and Online Lead Generation

13.15 - 13.45

Scott Brinker, Hubspot/Chiefmartec.com The New Rules of Marketing Technology & Operations

14.00 - 14.30

Chair - Gordon Glenister, Chelsea Carter, Adanna David, Scott Bass, BCMA | Whalar Branded Content Marketing Association – The Influencer Debate

14.45 - 15.15

Rachel Aldighieri, The DMA Privacy is a Core Brand Value of a Customer-Centric Business

15.30 - 16.00

KEYNOTE THEATRE 2 THURSDAY

KEYNOTE THEATRE 2 | THURSDAY

52

SPONSORED BY

SPONSORED BY

Jack Dyson, SAP Customer Experience Content That Works; How Journslistic Hacks can Save B2B Marketers

11.00 - 11.30

Waheed Warden, Fujitsu ABM – What It Is & How to Do It in B2B Services

11.45 - 12.15

12.30 - 13.00 Gordon Glenister, gordonglenister.com Membership – How a Membership Model Will Generate More Engagement, More Income and More Clients for You

PANEL SESSION

Preethi Sundaram, Linkedin Technology Buying Today – How are Your Customers Thinking About Purchasing Tech?

13.15 - 13.45

David Beard, Sage CRM: Technology Alone Is Not the Answer. So, What Is?

14.00 - 14.30

Chair - Sophie Hewitt-Jones Benjamin Cooley | Emily Clayfield | John Cooper | Martin MacConnol Infogr8 | Builtvisible | Editions Financial | Wardour CMA Panel Session - Using Content Marketing to Build Trust

14.45 - 15.15

Jon Birrell, BPMA How Brands Grow When They Use Premiums

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.b2bmarketingexpo.co.uk for the latest information.

Alex Thurgood, Canon Europe People, Process or Technology? A Guide to Transforming your Digital Presence

11.00 - 11.30

Xabier Izaguirre & ChloĂŤ McKenna, Oban International Generating High-quality B2B Leads with Digital Marketing in International Markets

11.45 - 12.15

Fabio Torlini, WP Engine UK Ltd Generation Entertain Me: How Gen Z is Changing Everything

12.30 - 13.00

Zoe Cuthbertson, Wired Plus Maximising Growth by Aligning Your Marketing and Sales Teams

13.15 - 13.45

Kelly Brown, Sidetrade Harness the Power of AI in Your Demand Funnel

14.00 - 14.30

Michael Carlin, Zymplify Zymplify your Digital Marketing in 2019

14.45 - 15.15

Alistair Wheate, Onalytica How to Turn Influencers into Advocates and Employees into Influencers

15.30 - 16.00

THEATRE 9 | THURSDAY

SPONSORED BY

Martin Powton, Wizu Surveys Evolved: AI, Chatbots and The Power of Conversations

11.00 - 11.30

Jamien Middleton, The Animation Guys Our Videos Suck!

12.30 - 13.00

Kenda Macdonald, Automation Ninjas Smarter Marketing - Creating Meaningful Engagement for Customer Lifetime Value

13.15 - 13.45

Sal Mohammed, Adzooma Automating to Outperform: Ready to use AI and Automation Tools

14.00 - 14.30

Ben Young, Digital Media Team Limited Digital Growth Solutions with Paid Social and PPC Services

14.45 - 15.15

Jon Seymour, Inlkpact Being Human - Authentic Communication in a Digital Age

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.b2bmarketingexpo.co.uk for the latest information.

THEATRE 9 WEDNESDAY

SPONSORED BY

THEATRE 9 THURSDAY

THEATRE 9 | WEDNESDAY

53

THEATRE 10 WEDNESDAY

THEATRE 10 | WEDNESDAY

SPONSORED BY

Ciaran Bollard, Kooomo How to Build a Successful Global Ecommerce B2B Business

11.00 - 11.30

Charles Vine, Spafax Spafax and Brewdog: Captivating the Airline Passenger, One Beer at a Time

11.45 - 12.15

Kevin Kiley, OneTrust GDPR: How Marketers Can Tackle Consent and Preference Management

12.30 - 13.00

Tom Carter, Space & Time Media The Dash for Dashboards

13.15 - 13.45

Corinna Keefe, Easypromos How to Organise an Effective Instagram Giveaway

14.00 - 14.30

Marko Plovanic, Infosit Ltd Direct Bookings - 10 Tips How to Boost it

14.45 - 15.15

Jamie McCoy, Fierce Digital Driving Breakthrough Growth with Technology and Account-Based Marketing

15.30 - 16.00

THEATRE 10 THURSDAY

16.15 - 16.45 Christopher Rapaport, Bazaarvoice Ltd Find Out How Consumer-Generated Content Helps Reach Customers and Turn Them into Brand Advocates

54

THEATRE 10 | THURSDAY

SPONSORED BY

Charles Vine, Spafax Spafax and Brewdog: Captivating the Airline Passenger, One Beer at a Time

11.00 - 11.30

Sharanya Ramachandran, Zoho Corporation Personalised Marketing in the Age of Data Privacy

11.45 - 12.15

Nathan Haines, Element 26 Ltd How to Use Video to Grow Your Business

12.30 - 13.00

Kylie Fletcher, Sooqr Search Site Search: The Hidden Gem of Conversion Optimisation

13.15 - 13.45

Andrew Bieda, Landingi Leverage Your Marketing and Sales Funnels Using Landing Pages

14.00 - 14.30

Eldar Khayretdinov & Vadim Kostomarov, Verisium IoT for Building Higher Levels of Customer Engagement

14.45 - 15.15

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.b2bmarketingexpo.co.uk for the latest information.

SPONSORED BY

William Hearn, SendinBlue Automate to Create Super-Engaged Consumers & Increase Revenue

11.00 - 11.30

Craig Gilchrist, Eden Agency Embracing Innovation: Sprint Weeks and Emerging Technologies

11.45 - 12.15

Kiran Kapur, Cambridge Marketing College Train to Retain: Develop Your Winning Marketing Team

12.30 - 13.00

Dave Nyss, RiseTen.com Fed up with Discounting Price, Learn to Sell Disruptive Value

13.15 - 13.45

Gavin Laugenie, Dotdigital See…B2B Creative Can Win Awards Too!

14.00 - 14.30

Seb Van Schalkwyk, Real Learning Show me the money! Transform payments into drivers of ROI

14.45 - 15.15

Emily Woosey and Jodie Ingle, Bigfoot Digital Organic Vs Paid: Is One More Important than the Other?

15.30 - 16.00

THEATRE 11 | THURSDAY

THEATRE 11 WEDNESDAY

THEATRE 11 | WEDNESDAY

Paul Squires, Finsbury Media It’s Not Just about Impressions! Cutting the Agency Fluff

11.00 - 11.30

Emma Humphrey, Genius marketing Mid-Sized Marketing: Turn £37K into £1M in a Month

11.45 - 12.15

Anthony Doncaster, Secura A Practical Guide to Protecting Business Data in the Cloud

12.30 - 13.00

Craig Gilchrist, Eden Agency Embracing Innovation: Sprint Weeks and Emerging Technologies

13.15 - 13.45

Toby Brown, Edit How to Optimise Your Marketing Mix to Find and Keep Your Best Customers

14.00 - 14.30

Dipak Vadera, Leadfeeder Make B2B Prospecting Great Again!

14.45 - 15.15

Jahyz Benchaar, Jahyz Marktech Enhance Customer Experience and Shorten Sales Cycle With Marketing Nurture

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.b2bmarketingexpo.co.uk for the latest information.

THEATRE 11 THURSDAY

SPONSORED BY

55

THEATRE 12 WEDNESDAY

THEATRE 12 | WEDNESDAY

SPONSORED BY

Simon Harmer, Marmalade on Toast Brand Or Bland? Effective Marketing Begins With an Engaging Brand

11.00 - 11.30

Jen Hughes & Jodie Williams, The Marketing Pod Practical Examples of How ABM Can Improve Your Marketing Performance

11.45 - 12.15

Becky Reardon, Embrace Marketing Branding: The Forgotten Powerhouse. How Brand Power Drives Organisations.

12.30 - 13.00

David McGuire, Radix Communications Five Terrifying Risks You Should Definitely Take with Your Content

13.15 - 13.45

Mark Mills, Kingpin Communications LTD How to Use Intent Data to Find Your Next Customers

14.00 - 14.30

Adam Selwyn, The Creative Clinic Brands, Browsers & Brexit

14.45 - 15.15

Cari Kirby, Peek & Poke Creating Connections and Engaging B2B Audiences with Games

15.30 - 16.00

THEATRE 12 THURSDAY

THEATRE 12 | THURSDAY

56

SPONSORED BY

Ellie Smith & Amy Eckersley, The Marketing Pod Integrating PR into a Successful B2B Marketing Strategy

11.00 - 11.30

Nic Eatch, Ekomi Ltd Power of Reviews and its Impact on SEO, SEA and Marketing Online

11.45 - 12.15

Rory Hope, Semetrical Improving Lead Generation with Effective SEO

12.30 - 13.00

Gary Peeling, WhereTheTradeBuys.co.uk #Ownoffline Simply and Reduce Your Cost of Acquisition or Activation By Up to 90%

13.15 - 13.45

Thomas Michalak & Jon Hume, Graphite Digital Ltd Breaking Silos Using Design Sprints: Working Together Toward Digital Transformation

14.00 - 14.30

Elena Volozova, Zadarma Keeping Connection Offline: 4 Ways to Increase Sales with Communications

14.45 - 15.15

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.b2bmarketingexpo.co.uk for the latest information.

THEATRE 13 | WEDNESDAY

Ali Newton, Exposure Ninja How to Swipe and Deploy the Psychological Triggers that Amazon Uses to Force Us to Buy

10.30 - 11.05

Tim Cameron-Kitchen, Exposure Ninja From Monthly Sales of $562 to $2.56 Million: Behind the Scenes of 3 Life-Changing SEO Campaigns

11.10 - 11.45

Tim Cameron-Kitchen, Exposure Ninja How to Get your Business on Forbes, The Guardian, The Telegraph and the World’s Most Well-Respected Websites Without Paying Them a Penny

11.50 - 12.25

Tim Cameron-Kitchen, Exposure Ninja Website Not Working as Well as it Should? 4 Ways to Triple the Leads and Sales Your Website Generates in the Next 10 Days

12.30 - 13.05

13.10 - 13.45 Wayne Dharana, Exposure Ninja How to Spy on Your Competitors’ Digital Marketing Weaknesses and Ruthlessly Exploit Them for Profit Ali Newton, Exposure Ninja How to Swipe and Deploy the Psychological Triggers that Amazon Uses to Force Us to Buy

13.50 - 14.25

Tim Cameron-Kitchen, Exposure Ninja From Monthly Sales Of $562 to $2.56 Million: Behind the Scenes of 3 Life-Changing SEO Campaigns

14.30 - 15.05

Tim Cameron-Kitchen, Exposure Ninja Website Not Working as Well as it Should? 4 Ways to Triple the Leads and Sales Your Website Generates in the Next 10 Days

15.10 - 15.45

THEATRE 13 WEDNESDAY

SPONSORED BY

15:50 - 16:25 Wayne Dharana, Exposure Ninja How to Spy on your Competitors’ Digital Marketing Weaknesses and Ruthlessly Exploit them for Profit Tim Cameron-Kitchen, Exposure Ninja How to Get Your Business on Forbes, The Guardian, The Telegraph and the World’s Most Well-Respected Websites Without Paying Them a Penny

SPONSORED BY

Ali Newton, Exposure Ninja How To Swipe and Deploy the Psychological Triggers that Amazon Uses to Force Us to Buy

10.30 - 11.05

Tim Cameron-Kitchen, Exposure Ninja From Monthly Sales Of $562 to $2.56 Million: Behind the Scenes of 3 Life-Changing SEO Campaigns

11.10 - 11.45

Tim Cameron-Kitchen, Exposure Ninja How to Get Your Business on Forbes, The Guardian, The Telegraph and the World’s Most Well-Respected Websites Without Paying Them a Penny

11.50 - 12.25

Tim Cameron-Kitchen, Exposure Ninja Website Not Working as Well as it Should? 4 Ways to Triple the Leads and Sales your Website Generates in the Next 10 Days

12.30 - 13.05

13.10 - 13.45 Wayne Dharana, Exposure Ninja How to Spy on your Competitors’ Digital Marketing Weaknesses and Ruthlessly Exploit Them for Profit Ali Newton, Exposure Ninja How to Swipe and Deploy the Psychological Triggers that Amazon Uses to Force Us to Buy

13.50 - 14.25

Tim Cameron-Kitchen, Exposure Ninja From Monthly Sales Of $562 to $2.56 Million: Behind the Scenes of 3 Life-Changing SEO Campaigns

14.30 - 15.05

Tim Cameron-Kitchen, Exposure Ninja Website Not Working as Well as it Should? 4 Ways to Triple the Leads and Sales your Website Generates in the Next 10 Days

15.10 - 15.45

THEATRE 13 THURSDAY

THEATRE 13 | THURSDAY

16:30 - 17:00

15:50 - 16:25 Wayne Dharana, Exposure Ninja How to Spy on your Competitors’ Digital Marketing Weaknesses and Ruthlessly Exploit Them for Profit Tim Cameron-Kitchen, Exposure Ninja How to Get Your Business on Forbes, The Guardian, The Telegraph and the World’s Most Well-Respected Websites Without Paying Them a Penny

16:30 - 17:00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.b2bmarketingexpo.co.uk for the latest information.

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THEATRE 14 WEDNESDAY

THEATRE 14 | WEDNESDAY

SPONSORED BY

Paul Walker, FnX Media Creating Video to Drive B2B Business

11.00 - 11.30

Susan Hallam MBE, Hallam Internet LinkedIn Account-Based Selling: 25 Tips for Integrating ABM with ABS

11.45 - 12.15

Michael Brown, Reach Printing Services The Power of Print in the Marketing Mix

12.30 - 13.00

Clemmie McFall, Introhive Driving Business Outcomes through Relationship Intelligence

13.15 - 13.45

Oliver Hope, Nominet The Evolution of Domain Name Endings

14.00 - 14.30

Stéphane Girardin, Tilkee Useful Data for Sales and Marketing Efficiency… and No Bullshit!

14.45 - 15.15

Teresa Hadfield, The ICG (Expert Independent Researchers) B2B Market Research – 10 Key Pointers

15.30 - 16.00

Jason Sibley, Creation Agency The Creation Marketing Method for Business Growth

16.15 - 16. 45

THEATRE 14 THURSDAY

THEATRE 14 | THURSDAY

SPONSORED BY

Kate Pringle, Tilkee Know Your Prospects and Customers Inside out, Without Asking Anything!

11.00 - 11.30

Ciaran Bollard, Kooomo How to Build a Successful Global Ecommerce B2B Business

11.45 - 12.15

Simon Harmer, Marmalade on Toast Brand Or Bland? Effective Marketing Begins with an Engaging Brand

12.30 - 13.00

Karen Campbell, Introhive Driving Business Outcomes through Relationship Intelligence

13.15 - 13.45

14.00 - 14.30 Chris Pitt, Vertical Leap The Cynefin Framework: Understanding How AI Can Make Marketers More Effective, More of the Time.

Pete Fergusson, Nemorin Creative Film & Video Ltd The World’s Best Branded Video Content. Do’s and Don’ts

58

14.45 - 15.15

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.b2bmarketingexpo.co.uk for the latest information.

SPONSORED BY

Simon Wharton, PushON Using B2C eCommerce Strategy to Drive Revenue in B2B Business

11.00 - 11.30

Jamie Jackson, Two Jay Migrating to Magento 2.0: Advice for Retailers

11.45 - 12.15

Rachel Cornish, ExtraDigital Proven B2B Lead Generation Techniques

12.30 - 13.00

Gary Banks, Reputation.com Why Online Reputation Should be Your Marketing Priority for 2019

13.15 - 13.45

Christian Burton, Pipeline Upgrade Opening Doors with the World’s Biggest Brands

14.00 - 14.30

Toby Brown, Edit Agency Ltd How to Optimise Your Marketing Mix to Find and Keep Your Best Customers

14.45 - 15.15

Dipak Vadera, Leadfeeder Make B2B Prospecting Great Again!

15.30 - 16.00

THEATRE 24 | THURSDAY

THEATRE 24 WEDNESDAY

THEATRE 24 | WEDNESDAY

Lesley Hickmott, Space & Time Media Finding the People Behind the Click

11.00 - 11.30

Jamie Jackson, Two Jay Migrating to Magento 2.0: Advice for Retailers

11.45 - 12.15

Kevin Kiley, OneTrust ePrivacy Marketer’s Guide & Tackling New Challenges

12.30 - 13.00

Bill Scobie, Lingo The Hidden Buyer: LeadGen in the Age of Information Abundance

13.15 - 13.45

Mike Hughes, Latcham Direct The Return of Direct Marketing: Make Sure You Stand Out!

14.00 - 14.30

Antony Bonney, inSurge Bridge The Gap Between Your Business And LinkedIn

14.45 - 15.15

Guest Speaker, Vorwarts Gmbh Visit the theatre to find out who!

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.b2bmarketingexpo.co.uk for the latest information.

THEATRE 24 THURSDAY

SPONSORED BY

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THEATRE 25 WEDNESDAY

THEATRE 25 | WEDNESDAY

SPONSORED BY

Courtney Roe & Frankie Buckle, Widen Decoding Connectivity for Today’s Marketers and Creatives

11.00 - 11.30

James Isilay, Cognism Revenue AI: The Science of B2B Sales

11.45 - 12.15

Peter Watson, Distract Innovative Digital Marketing for B2B Businesses

12.30 - 13.00

Kenda Macdonald, Automation Ninjas Be the Hero Consumers Need

13.15 - 13.45

Craig Evans, Graydon UK Tailored Analytics for Insightful Business Growth

14.00 - 14.30

Allistair Hunter, Direct Solutions Getting the Most from Direct Mail

14.45 - 15.15

Elizabeth Michelle, Elizabeth Michelle Consultancy Getting Millennials & Gen Z to Work - A Dummies Guide for Older 30+ Managers.

15.30 - 16.00

Richard Bamford & Chris Stevens, Extensis Understanding the Value of Your Business Hero Content

16.15 - 16.45

THEATRE 25 THURSDAY

THEATRE 25 | THURSDAY

60

SPONSORED BY

Vanja Bunjevac, Inchoo Data-Driven Decision Making: Embracing Technology for Triple-Digit Growth

10.15 - 10.45

Tim Hampson, SalesSeek How to Align your Sales, Marketing and Beyond

11.00 - 11.30

James Isilay, Cognism Revenue AI: The Science of B2B Sales

11.45 - 12.15

Peter Watson, Distract Innovative Digital Marketing for B2B Businesses

12.30 - 13.00

Justin Hall, Protocol Global The Only Marketing Automation Template Kit You’ll Need (For Free)

13.15 - 13.45

Martin Ray-Jones, Eden Videos 7 Steps to Creating the Perfect Explainer Video

14.00 - 14.30

Taz Bhachoo, Onalytica Building the B2B Influencer Marketing Business Case

14.45 - 15.15

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.b2bmarketingexpo.co.uk for the latest information.

Daniel Cook, Infinity Applying the Right Saas Metrics to Your B2B Strategy

11.00 - 11.30

Ian Guiver, Axon Garside How to Plan an Inbound Marketing Campaign in 20 Minutes

11.45 - 12.15

David Simpson, DigitalParade Do Nothing… Unless You Can Measure it!

12.30 - 13.00

Chris Elson, Diverse Interactive This is Everything You Need to Know About Augmented Reality

13.15 - 13.45

Stephen Hill, Vaimo The Evolution of Persuasion in Commerce

14.00 - 14.30

Adam Oldfield, Force24 How to 12x Your Marketing ROI

14.45 - 15.15

Giovanni Giusti, 101 Translations How to Choose and Work with Your Translation Services Provider

15.30 - 16.00

Belinda Ferguson, Promotion Line Think Experiential Marketing is Just For B2C Brands? Think Again

15.30 - 16.00

THEATRE 26 | THURSDAY

SPONSORED BY

Daniel Cook, Infinity Applying the Right Saas Metrics to Your B2B Strategy

11.00 - 11.30

William Villalobos, The Futures Millennials Don’t Care About Your Campaigns, Enter the Authority Economy

11.45 - 12.15

Gareth Owens, Linkfluence 5 Benefits of Social Media Listening for B2B

12.30 - 13.00

Andrew Grenville, Maru/Matchbox The Voice of the People: Exploring the Respondent Experience

13.15 - 13.45

Anna Sopova, APIFONICA Marketing Automation Mix 2019: Hidden Potential of Automated Calls and Messages

14.00 - 14.30

Chris Elson, Diverse Interactive This is Everything You Need to Know About Augmented Reality

14.45 - 15.15

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.b2bmarketingexpo.co.uk for the latest information.

THEATRE 26 WEDNESDAY

SPONSORED BY

THEATRE 26 THURSDAY

THEATRE 26 | WEDNESDAY

61

THEATRE 27 THURSDAY

THEATRE 27 WEDNESDAY

THEATRE 27 | WEDNESDAY

62

SPONSORED BY

Ross Howard, Inbox Insight Content Amplification: You’re Looking at the Funnel the Wrong Way…

11.00 - 11.30

Andy Soloman, Yomdel Thinking Like Your Customer and Seven Ways to Grow Market Share

11.45 - 12.15

Richard West, Red Flag Alert Using Data Api to Maximise Marketing ROI and Supercharge Sales

12.30 - 13.00

Suvish Viswanathan, Zoho Corporation Conversational Marketing to Increase Engagement

13.15 - 13.45

Rohan Midha, PMYB Influencer Marketing: The Heroes and Zeros

14.00 - 14.30

Darran Hunt, SET For Business CRM Customer Relationship Management: Software, Salespeople and Success

14.45 - 15.15

Adam Stafford, Bakergoodchild Direct Mail: Get Physical in a Virtual World

15.30 - 16.00

Guest Speaker, VAT IT Visit the theatre to find out who!

16.15 - 16. 45

THEATRE 27 | THURSDAY

SPONSORED BY

Elizabeth Michelle Feigin, Elizabeth Michelle Consultancy Getting Millennials & Gen Z to Work - a Dummies Guide for Older 30+ Managers.

11.00 - 11.30

Simon Kinsey, Sparkstone Technology Limited How to Select a Brilliant CRM System – Avoid Common Pitfalls!

11.45 - 12.15

Ross Howard, Inbox Insight Content Amplification: You’re Looking at the Funnel the Wrong Way…

12.30 - 13.00

Amy Birch, Wired Plus I’m Not Data I’m a Person! The Value of Personalisation on Experience and Revenue

13.15 - 13.45

Sam Griffiths, JSM Brand Exposure Visit the theatre to find out more!

14.00 - 14.30

Hella Fobes, Incentives Solutions Sales Growth: How to Increase Engagement and Motivation on Your Team

14.45 - 15.15

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.b2bmarketingexpo.co.uk for the latest information.

SPONSORED BY

Niall Habba, The Telemarketing Company The Value of Telemarketing in a Digital World

11.00 - 11.30

Jenny Stanley, Appetite Creative Solutions Creativity and its Challenges in a B2B World

11.45 - 12.15

Neil Button, MPS Marketing Services Limited Cutting Through The Digital Noise

12.30 - 13.00

Richard Simpson, BulkSMS Text Messages in a Digital World

13.15 - 13.45

Paul Hamblin, The Video Club Cut the Cr@p! Transparency is the Future of Video

14.00 - 14.30

Guest Speaker, Creative Digital Agency Visit the theatre to find out who!

14.45 - 15.15

Christelle Fraysse, Workbooks Online Ltd The 5 Most Important Marketing KPI’s and How to Track Them

15.30 - 16.00

Sarah Willcocks, Screen Pages Are You Ready For The B2B eCommerce Revolution?

16.15 - 16. 45

THEATRE 28 | THURSDAY

THEATRE 28 WEDNESDAY

THEATRE 28 | WEDNESDAY

Sandra Iakovleva, DepositPhotos DepositPhotos Present Visual Trends for 2019

11.00 - 11.30

Daniel Leigh Smith, Fireworx How to Create Competitive Advantage for Your Business

11.45 - 12.15

James Pybus, DMIS (Digital Marketing Implementation Services) The Logic Digital Marketing Methodology

12.30 - 13.00

Jason Sammon, FL1 Digital Testing New Markets Using Google AdWords and Analytics

13.15 - 13.45

Anthony Klokkou, Sleeping Giants Social Media - Is It Really Worth It?

14.00 - 14.30

Lucy Hall, Avviso Media Ltd The Rise of Business Podcasting through Social Media and Smart Speakers,

14.45 - 15.15

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.b2bmarketingexpo.co.uk for the latest information.

THEATRE 28 THURSDAY

SPONSORED BY

63

KEYNOTE THEATRE 1 THURSDAY

KEYNOTE THEATRE 1 WEDNESDAY

KEYNOTE THEATRE 1 | WEDNESDAY

64

SPONSORED BY

Scott Brinker, Hubspot The New Rules of Marketing Technology & Operations

11.00 - 11.30

Yoann Pavy, Depop Why Content Is so Important in 2019?

11.45 - 12.15

Guest Keynote Speaker Visit the theatre to find out who!

12.30 - 13.00

Tim Bond, The DMA The ‘Quantum Marketing’ Skills Challenge

13.15 - 13.45

Nicola Hamilton, Finastra Powering Great Customer Experiences With Ai and Data Analytics

14.00 - 14.30

Guest Keynote Speaker Visit the theatre to find out who!

14.45 - 15.15

Benjamin Dennehy, Darryl Praill, Scott Amerson, VanillaSoft SDRs – Who Owns The Team? A Sales vs. Marketing Debate

15.30 - 16.00

KEYNOTE THEATRE 1 | THURSDAY

SPONSORED BY

Preethi Sundaram, LinkedIn Technology Buying Today – How Are Your Customers Thinking about Purchasing Tech?

11.00 - 11.30

Sabrina Wright, John Lewis Augmented Reality in the Retail Space

11.45 - 12.15

Winnie Palmer, Innovation Nation Digital Transformation is Human Transformation

12.30 - 13.00

Mindy Loverin, Shutterstock Targeting the World: Scaling Visual Content Marketing

13.15 - 13.45

John Horsley, Demand Exchange Creating Value Through Content Syndication

14.00 - 14.30

Darryl Praill, VanillaSoft The Day Marketing Held Sales Accountable

14.45 - 15.15

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.marketingtechexpo.co.uk for the latest information.

THEATRE 5 | WEDNESDAY

11.00 - 11.30

Dominic Lusardi, Animmersion AR, VR, MR - Which R Is Right for You?

11.45 - 12.15

Richard Nockles, Surround Vision Reinventing VR | the Evolution of Engagement

12.30 - 13.00

Andrew Nicholson, Kulea.ma Build Your Own Martech Stack. The Future of Sme Marketing

13.15 - 13.45

Igor Volzhanin, DataSine 6 Ways AI Will Transform Customer Experience

14.00 - 14.30

Aureate Digital Strategic Consultancy and Sales Visit the theatre to find out who!

14.45 - 15.15

THEATRE 5 | THURSDAY

SPONSORED BY

James Larman, DRUM Telling Tales. The Case for Braver Brand Story-telling in an Algorithmic World.

11.00 - 11.30

Justin Hall, Protocol Global The Three Essential Tech Skills Every Modern Marketer Needs

11.45 - 12.15

Chris Wickson, Akkroo What Event Exhibitors Can Learn from the Growth of Marketing Technology

12.30 - 13.00

Nigel Bridges and Stewart Boutcher, Beaconsoft Six Practical Steps to Improving Your Digital Marketing Campaigns

13.15 - 13.45

Chelsea Gurr, Dacadoo Using Digital Gamification and AR to Engage and Motivate an Audience

14.00 - 14.30

David Raab, Customer Data Platform Institute Choosing the Right Customer Data Platform

14.45 - 15.15

Vanina Ivanova, AdEx Network To Blockchain or not to Blockchain?

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.marketingtechexpo.co.uk for the latest information.

THEATRE 5 THURSDAY

Alastair Higgs, Dotcentric Intelligent Personalisation to Maximise Conversions

THEATRE 5 WEDNESDAY

SPONSORED BY

65

KEYNOTE THEATRE 4 WEDNESDAY

KEYNOTE THEATRE 4 | WEDNESDAY

10.15 - 10.45 Andrew Hall, ODIGO Becoming Millennial-Friendly: Exceeding The Customer Experience Expectations Across All Generations

David Moore, SAP Rise of the Robots! Are Live Agents Necessary in the Future?

11.00 - 11.30

John Finch, Ring Central Thinking Beyond the Digital Era: How Equipped Agents Are Solving Real Human Problems with the Latest Engagement Technology

11.45 - 12.15

Dr Nicola Millard, BT Chat, Tap, Talk: Trends Shaping the Future of the Contact Centre

12.30 - 13.00

Ben Pickering, Google Cloud Using the Right Technology & Culture to Unlock Innovation

13.15 - 13.45

John Abel, Oracle Making Emerging Technology Simple to Improve Customer Experience

14.00 - 14.30

Pak Ming Wan/Matt Clare, Google/Mitel Integrating AI into Customer Experience

14.45 - 15.15

15.30 - 16.00 Stay tuned via our website to keep up to date with who we have in store for this seminar session!

KEYNOTE THEATRE 4 THURSDAY

KEYNOTE THEATRE 4 | THURSDAY

66

SPONSORED BY

SPONSORED BY

Angela Bos, Microsoft Intelligence in the Modern Workplace

11.00 - 11.30

Ben Lappin, The Guardian/DMA Your Contact Centre Adds Value. Make Sure Everyone Knows

11.45 - 12-15

Dave Thomson, Salesforce Observations from 500 Contact Centre Visits over 28 Years!

12.30 - 13.00

Dr Nicola Millard, BT Chat, Tap, Talk: Trends Shaping the Future of the Contact Centre

13.15 - 13.45

Nerys Corfield, Injection Consulting Harmonise Your IT and Operations Teams to Realise Your TOM

14.00 - 14.30

Daniel Ord, Omnitouch What Kind of Experience Does Your Contact Centre Deliver?

14.45 - 15.15

Zendesk UK Ltd Stay tuned via our website to keep up to date with who we have in store for this seminar session!

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.callandcontactcentreexpo.co.uk for the latest information.

Trevor J Geraghty, Difference Corporation Surviving the Bots? Only Amazing Customer Service Will Save You

11.00 - 11.30

Paul White, IFS World The Future is Conversational AI, Are You Ready?

11.45 - 12-15

Morgan de Ruiter, JPL Telecom Limited The End of Contact Centre Headsets as We Know It

12.30 - 13.00

Danny Singer, Noetica LPDâ„¢ - Reinventing Answer Machine Detection for the Age of AI

13.15 - 13.45

Edward Winfield, Content Guru Agents & Automation: Enhanced Omni-Channel Customer Engagement

14.00 - 14.30

Fran Fish, Mazaru AI: 7 Conversation Rules That Boost Satisfaction and Cut Contact

14.45 - 15.15

Tony Smith, PCI PAL How Consumer Demand Is Driving Compliance

15.30 - 16.00

THEATRE 17 | THURSDAY

SPONSORED BY

Stuart Jackson, Staffino Enhancing Stakeholder Engagement and ROI from Your Customer Feedback Strategy

11.00 - 11.30

Morgan de Ruiter, JPL Telecom Limited The End of Contact Centre Headsets as We Know It

11.45 - 12-15

Wendell Black, Five9 Happy Agents Make Happy Customers

12.30 - 13.00

Priya Iyer, Vee24 5 Ways to Enhance Your Customer Experience with Live Chat Engagement

13.15 - 13.45

Richard Wyatt, RMG Networks The Art of Visualising the Right KPI

14.00 - 14.30

Tom Harwood, Aeriandi Ltd Your Old Call Recordings May Be a Ticking Time Bomb

14.45 - 15.15

Nick Beardsley & Shameem Smillie, Olive Communications / Mitel The AI Influence on Customer Experience

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.callandcontactcentreexpo.co.uk for the latest information.

THEATRE 17 WEDNESDAY

SPONSORED BY

THEATRE 17 THURSDAY

THEATRE 17 | WEDNESDAY

67

THEATRE 18 WEDNESDAY

THEATRE 18 | WEDNESDAY

Sam Boyle, Inbenta The Future of Intelligent Customer Service

10.15 - 10.45

Josh Ayres and Valur Svansson, IP Integration Limited The Fourth Industrial Revolution in the Contact Centre

11.00 - 11.30

Ben Rafferty, Semafone New PCI DSS Guidance – How Will this Impact Contact Centres?

11.45 - 12-15

Vikas Bhambri, Kustomer How to Change the Conversation and Build Valuable Customer Friendships

12.30 - 13.00

Raj Wadhwani, ContactCenterWorld – The Global Association for Contact Centres Improve Your Centre - Best Practice Ideas from Around the World

13.15 - 13.45

Scott Kolman, Five9 Turn Your Call Center into an Intelligent Contact Center

14.00 - 14.30

Dimitris Vassos, Omilia How Conversational AI Impacts Customer Self-Service - Case Studies

14.45 - 15.15

Zuzana Madarova, Unbabel Centers of Excellence: Building AI-powered Multilingual Hubs

15.30 - 16.00

THEATRE 18 THURSDAY

THEATRE 18 | THURSDAY

68

SPONSORED BY

SPONSORED BY

Lenore Brown, Haven Claims How Adopting Elearning Has Positively Affected ROI for Haven Claims in Just 12 Months

11.00 - 11.30

Erik Pfannmöller, Solvemate Towards a Chatbot Taxonomy

11.45 - 12-15

Gijs Geurts, Anywhere365.io Anywhere365 Contact Center for Dynamics 365

12.30 - 13.00

Colm Maguire, OptiOp (At the touch of a button Ltd) Driving Value with Quality Monitoring

13.15 - 13.45

Dina Margalit, Membit HI (Hybrid Intelligence) in the Customer Service World

14.00 - 14.30

Dr Jay van Zyl & Werner Tenten l, Genii Analytics Happy AI: Predicting Customer Demand & Applied Cases Making Us Smile

14.45 - 15.15

Zain Patel, Merchants Making Digital Human

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.callandcontactcentreexpo.co.uk for the latest information.

Iain Banks, TTEC (Talent & Technology Engaging Customers) Blending Talent & Technology: Evolving Customer Care For Digital Transformation

11.00 - 11.30

Lindsey Coode & Matt Watts, Learning Pool Ltd AI & Learning: The Truth Behind the Trend

11.45 - 12-15

Stuart Mackie, Genesys Telecommunications 7 Steps to better CX – Your customers are talking. Are you listening?

12.30 - 13.00

Frank Sherlock, CallMiner The Paradigm Shift to Automated QA and Real-Time Feedback

13.15 - 13.45

Guy Redmill, Voip Studio Is My Business Too Small for a Contact Centre?

14.00 - 14.30

Mike Routledge, Intuitive Learning Limited Effective Learning Techniques in a Digital World

14.45 - 15.15

Jaymie Smith, FLG (The B2C CRM) Is Your Business Truly ‘Open’?

15.30 - 16.00

Elena Volozova, Zadarma Keeping Connection Offline: 4 Ways to Increase Sales with Communications

16.00 - 16.45

THEATRE 19 | THURSDAY

SPONSORED BY

Steve Finch, Thinqi Maximising Performance - How Modern L&D Can Transform Your Business

11.00 - 11.30

Ian Moyse, Natterbox Ltd What Does It Take to Delight the 2020 Customer?

11.45 - 12-15

Emma Skygebjerg, Loxysoft Playbook - Offering You Realtime, Control and Action in WFM

12.30 - 13.00

Thomas Rødseth, Puzzel Seamless Integration, Seamless Customer Service

13.15 - 13.45

Iain Banks, TTEC (Talent & Technology Engaging Customers) Blending Talent & Technology: Evolving Customer Care For Digital Transformation

14.00 - 14.30

Piergiorgio Vittori, Spitch UK Crossing the Abyss, How a Bot Can Substitute an IVR

14.45 - 15.15

Ilhan Karakoc and Gokhan Kantar, Sestek and Cigna Finans How Speech Analytics Helps CCs Increase Revenue in Double Digits

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.callandcontactcentreexpo.co.uk for the latest information.

THEATRE 19 WEDNESDAY

SPONSORED BY

THEATRE 19 THURSDAY

THEATRE 19 | WEDNESDAY

69

THEATRE 20 WEDNESDAY

THEATRE 20 | WEDNESDAY Mark Oppermann, Webio New Channels, AI & Chatbots – Essentials You Need to Know

11.00 - 11.30

Richard Garel-Jones, Oak Innovation Limited Using Integration to Improve Compliance, Workflow and Customer Experience

11.45 - 12.15

Steve Prodger, SmartAction LLC The Top 5 Use Cases for AI-Powered Virtual Agents

12.30 - 13.00

THEATRE 20 THURSDAY

13.15 - 13.45

Lewis Graham, jtel GmbH Own Your Processes in the Contact Center Environment Using APIs

Jonathan Sharp, Britannic Technologies How Digital Transformation Reduces Costs & Improves Customer Experience

14.00 - 14.30

Ashley Burton, Eckoh How Omnichannel Solutions Can Really Underpin Web Self Service

14.45 - 15.15

David Richardson & Sally Greenaway, Premier CX Music – What is it Good For...???

15.30 - 16.00

Andrew Skipsey, M12 Solutions Connected Properly? Real Single Source? The Reality Is Revealed!

16.15 - 16.45

THEATRE 20 | THURSDAY

70

SPONSORED BY

SPONSORED BY

Christian Colding, Dixa The Anatomy of Friendships: Building Authentic Connections with Your Customers

11.00 - 11.30

Mark Oppermann, Webio New Channels, AI & Chatbots – Essentials You Need to Know

11.45 - 12-15

Julien Rio, RingCentral Jumpstart Your Omni-Digital Strategy

12.30 - 13.00

Zendesk UK Ltd Stay tuned via our website to keep up to date with who we have in store for this seminar session!

13.15 - 13.45

Steve Kennedy, eGain Beyond the Hype: Contact Center AI that Works

14.00 - 14.30

Martijn Zuiderbaan, PAteam Let’s Get Real

14.45 - 15.15

Raj Wadhwani, ContactCenterWorld – The Global Association for Contact Centres Improve your Centre - Best Practice Ideas from Around the World

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.callandcontactcentreexpo.co.uk for the latest information.

Stuart Knight & Jitender Singh, Conduit Global Transforming CX - from a Back-Office Function to Boardroom Priority

11.00 - 11.30

Indrek Vainu, AlphaBlues Chatbots and AI – Use Case of Lattelecom

11.45 - 12-15

Mark Donnelly, Rank Group in partnership with Ultracomms Better Conversations Start with the Right Data and Technology

12.30 - 13.00

Gregg Widdowson, Avaya Transformation: From Contact Centre Agent to Customer Experience Specialist/Superhero

13.15 - 13.45

Chris Patterson, EscalateAI 10 Reasons Why Your Business or Organisation Needs a Chatbot: How One AI Tool Created a 25% Reduction in Call Volumes for The Redbridge Council in just 2 Weeks

14.00 - 14.30

Neil Martin, Webhelp UK Welcome to My World (Won’t You Come On In)

14.45 - 15.15

John Keane and Stephen Fulton, Veritone – Fulton Fintech Consulting Spotlight on Audio Communication Compliance for Call and Contact Centers

15.30 - 16.00

Gijs Geurts, Anywhere365.io Anywhere365 Contact Centre for Dynamics 365

16.15 - 16.45

THEATRE 21 | THURSDAY

SPONSORED BY

Ian Colville, Aculab Deploying Flexible, Scalable, Speaker Verification With Integrated Multi-Factor Authentication

11.00 - 11.30

Natalie Keightley, Avaya Use Cases Shaping the Customer Centric Experience of Tomorrow

11.45 - 12.15

Illay Rennert & Doron Gower, KMS lighthouse How Do You Ensure Your Customers Get the Answer They Need?

12.30 - 13.00

Trevor J Geraghty, Difference Corporation Surviving the Bots? Only Amazing Customer Service Will Save You

13.15 - 13.45

Zviki Ben Ishay, Lightico The Last Mile: Where CX Matters Most - to Customers, Companies and Agents

14.00 - 14.30

Nicola Collister, Woven Cost Is Killing Innovation: Time for a New Service Reality?

14.45 - 15.15

Oli White, SESUI Ltd Come See see the Big Fight - Artificial Intelligence Vs v Actual ActualIntelligence Intelligence

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.callandcontactcentreexpo.co.uk for the latest information.

THEATRE 21 WEDNESDAY

SPONSORED BY

THEATRE 21 THURSDAY

THEATRE 21 | WEDNESDAY

71

THEATRE 22 WEDNESDAY

THEATRE 22 | WEDNESDAY

Foehn Ltd Stay tuned via our website to keep up to date with who we have in store for this seminar session!

11.00 - 11.30

Rolf Adamson, TDC/YouSee How High Performance Organisations Increase CSAT While Decrease Costs

11.45 - 12.15

THEATRE 22 THURSDAY

12.30 - 13.00

Ross Sleight, identeco Data as the Catalyst for Digital Transformation

Matt Dyer and Simon Thorpe, Sabio Staying Ahead of the Game

13.15 - 13.45

Jeff Knight, InGenius Software Inc. Successfully Blend Omni-Channel and Open CTI in Your Contact Center

14.00 - 14.30

Simon Beeching, Syntec CardEasy Securing Card Payments in Call Centres, Whilst Improving Customer Experience

14.45 - 15.15

Steve Powell and Tony Burgess, Atos Worldline & Unify Re-Humanising the Contact Centre

15.30 - 16.00

THEATRE 22 | THURSDAY

72

SPONSORED BY

SPONSORED BY

Martin Ratolístka, Kiwi The Dilemma of Customer Service Automation: Make or Buy?

11.00 - 11.30

Edward Winfield, Content Guru Agents & Automation: Enhanced Omni-Channel Customer Engagement

11.45 - 12.15

Steve Powell and Tony Burgess, Atos Worldline & Unify Re-Humanising the Contact Centre

12.30 - 13.00

Rolf Adamson, TDC/YouSee How High Performance Organisations Increase CSAT While Decrease Costs

13.15 - 13.45

Richard Pennington, 4net Technologies Ltd Transforming Customer Experience Through Innovative Use of Technology

14.00 - 14.30

Lewis Graham, jtel GmbH Own Your Processes in the Contact Center Environment Using APIs

14.45 - 15.15

Teon Rosandic, Talkdesk How to Minimise the Impact of Contact Centre Outages

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.callandcontactcentreexpo.co.uk for the latest information.

Andreï Sochala, Aircall Customising Your Contact Center with Twilio Flex

11.00 - 11.30

Jason Roos, Cirrus Familiarity Breeds Loyalty. A Local Language for a Global Business.

11.45 - 12-15

Rob Ashton, Emphasis Live Chat Dangers: How (Not) to Lose Customers and Alienate People

12.30 - 13.00

Eduardo Miller, Sytel Ltd Joined-Up Systems, Joined-Up Journeys

13.15 - 13.45

Mercedes Barbuti, Diabolocom Augmented Customer Interactions: Data at the Heart of Your Contact Centre

14.00 - 14.30

Ted Hunting, Bright Pattern Keys for Effortless, Personal Omnichannel CX

14.45 - 15.15

James Cadman, Luware AG The Power of Microsoft Teams Collaboration in Customer Service

15.30 - 16.00

THEATRE 23 | THURSDAY

THEATRE 23 WEDNESDAY

SPONSORED BY

SPONSORED BY

David Cousins, Twilio UK Limited Customising Your Contact Center with Twilio Flex

11.00 - 11.30

Glen Blow, Cirrus The Real-World Benefits of Artificial Intelligence

11.45 - 12-15

Zviki Ben Ishay, Lightico The Last Mile: Where CX Matters Most - to Customers, Companies and Agents

12.30 - 13.00

Andrew Hall, ODIGO Becoming Millennial – Exceeding the Customer Experience Expectations Across All Generations

13.15 - 13.45

John Greenwood, Complance3 Limited The New PCI Secure Telephone Payment Guidelines – A New Paradigm

14.00 - 14.30

Alex Allan, Business Systems UK The Future of Workforce Blending

14.45 - 15.15

James Wilson, SmartAgent Using Amazon Connect to Turbo Charge Your Contact Centre

15.30 - 16.00

Chris Devine, Cremarc My Head Hurts: Drawing Real Insights from Voice Analytics Data

16.15 - 16.45

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.callandcontactcentreexpo.co.uk for the latest information.

THEATRE 23 THURSDAY

THEATRE 23 | WEDNESDAY

73

KEYNOTE THEATRE 3 WEDNESDAY

KEYNOTE THEATRE 3 | WEDNESDAY SPONSORED BY Nikki Patel, NHS Digital Developments in the NHS: Creating an Experience

11.00 - 11.30

Micah Solomon, Four Aces Inc Ignore Your Customers (And They’ll Go Away)

11.45 - 12.15

Meghan Keough, 8x8 Driving the New Speed of Business Through AI Powered Contact Centre

12.30 - 13.00

Will Charnley, Seasalt Cornwall How Simplicity Trumps Wizardry in Achieving Outstanding CX

13.15 - 13.45

Daniel Ord, CX Magasine/Omnitouch International What Kind of Experience Does Your Contact Centre Deliver?

14.00 - 14.30

Bradlee Allen, Fuze The Impact of Workforce Transformation in the Contact Centre and Beyond

14.45 - 15.15

James Dodkins, Rockstar CX Rules for Rockstars

15.30 - 16.00

KEYNOTE THEATRE 3 THURSDAY

KEYNOTE THEATRE 3 | THURSDAY

74

SPONSORED BY Daniel Ord, CX Magasine/Omnitouch International What Kind of Experience Does Your Contact Centre Deliver?

11.00 - 11.30

Nick Irons, John Lewis Avalanche! Avoiding the Heuristic Traps of User Experience

11.45 - 12-15

Bradlee Allen, Fuze The Impact of Workforce Transformation in the Contact Centre and Beyond

12.30 - 13.00

Nick King, Autotrader Digital Excellence – an Easier More Enjoyable Journey

13.15 - 13.45

14.00 - 14.30 Stay tuned via our website to keep up to date with who we have in store for this seminar session!

Catherine Havasi, Luminoso Technologies, Inc. How Are Companies Using AI to Improve Customer Experience

14.45 - 15.15

15.30 - 16.00 Stay tuned via our website to keep up to date with who we have in store for this seminar session!

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.cuexperienceshow.co.uk for the latest information.

SPONSORED BY Zain Patel, Merchants Making Digital Human

11.00 - 11.30

Jamie Horastead, Pisano Customer Experience & Engagement, the Importance of Getting it Right

11.45 - 12.15

Nick Beardsley & Shameem Smillie, Olive Communications / Mitel The AI Influence on Customer Experience

12.30 - 13.00

Ashvini Webster, 1 Unified Collaborations Ltd User Adoption: The First Step to a Successful UC Solution

13.15 - 13.45

Paul Bibby, ResponseTap Ltd Ditch the IVR and Have Better Conversations, with ResponseTap

14.00 - 14.30

Anuja Saunders, Harris & Saunders Consulting Putting the Vulnerable Customer on Your CX Agenda

14.45 - 15.15

Shane Lynn, EdgeTier Do You Need AI, or a More Efficient Contact Centre?

15.30 - 16.00

THEATRE 16 WEDNESDAY

THEATRE 16 | WEDNESDAY

SPONSORED BY Alex ‘Delz Erinle, ProtoFast 6 Lessons Learnt From Integrating UX Research Into Agile Environments.

11.00 - 11.30

Kashif Ansari, Innogy Consulting Realising Customer Experience Excellence on an International Scale

11.45 - 12-15

Richard Hamilton, Centre for Assessment Introducing the Customer Service Excellence Quality Mark

12.30 - 13.00

Nastasya Savina, Just Ai UK Ltd Conversational AI transforms CX with Chatbots, Voice Skills and Robocalls.

13.15 - 13.45

Chris Ezekiel, Creative Virtual Ltd Top Tips for Implementing Chatbots and Virtual Agents in 2019

14.00 - 14.30

Jo Causon, Institute of Customer Service Customer Service and Why it Matters

14.45 - 15.15

Paul Tarantino & Vanessa Porter, Consent Systems Ltd How to Boost Your Marketing Base With Compliant Preference Management

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.cuexperienceshow.co.uk for the latest information.

THEATRE 16 THURSDAY

THEATRE 16 | THURSDAY

75

KEYNOTE THEATRE 8 WEDNESDAY

KEYNOTE THEATRE 8 | WEDNESDAY John Salsbury, Sales Coaching Solutions Ltd Secrets of Successful Sales

11.00 - 11.30

Kerry Nutley, BESMA Head Judge 2018/19 Defining the Front Office Operating Model to Maximise Sales and Effectiveness.

11.45 - 12.15

David Beard, Sage CRM: Technology Alone Is Not the Answer. So, What Is?

12.30 - 13.00

Karen Dunne-Squire, Elation Supercharge Your Sales Performance – Build a World Class Sales Operation

13.15 - 13.45

Gavin Ingham, #IAM10 #iam10 How to Build High-performance Sales Teams That Make More Sales in Any Economy

14.00 - 14.30

James Ski, Sales Confidence How Inner Confidence Can Drive More Sales & Business Growth

14.45 - 15.15

Toby Fellows, Daniel Disney, Karen Dunne & Niraj Kapur, Lead Forensics, Daily Sales, Squire Elation Sales Turbo-charge Your 2019 Lead Generation for Maximum Sales Opportunities: An Expert Panel Session

15.30 - 16.00

Emanuele Vinci, MVinci Trade LTD How To Build A Successful Amazon Business From Home

16.15 - 16.45

KEYNOTE THEATRE 8 THURSDAY

KEYNOTE THEATRE 8 | THURSDAY

76

SPONSORED BY

SPONSORED BY

Daniel Disney, The Daily Sales The Million Pound LinkedIn Message

11.00 - 11.30

Alison Edgar, Sales Coaching Solutions Develop Your Team with Intrapreneurship

11.45 - 12.15

Seema Menon, Sony AI and New Technologies Transforming the Sales World as We Know It

12.30 - 13.00

Marcus Cauchi, Sandler Training Building a Special Forces Team, Not a Land Army

13.15 - 13.45

Chris Murray, Varda Kreuz Training How to Overcome Every Sales Objection

14.00 - 14.30

Jim Preston, Showpad Why Sales Enablement Is Emerging to Improve the Broken Buyer Journey

14.45 - 15.15

Nazma Qurban, Cognism Sales Innovation - What Does It Mean?

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.salesinnovationexpo.co.uk for the latest information.

Tanya Kunze, SalesMatch/ Swift Coaching Sales Consciousness based on Neuroscience

11.00 - 11.30

Helga Saraiva-Stewart, Helga Saraiva-Stewart - Lead-results Do You Represent Value to Your Prospect? Think Again!

11.45 - 12.15

Emanuele Vinci, Mvinci Trade LTD How to Build a Successful Amazon Business from Home

12.30 - 13.00

Josh Dhaliwal, iPresent What Is Sales Enablement and Why Is It Important?

13.15 - 13.45

Hideki E. Hashimura, redk Key Technology Trends Driving Sales Transformation in B2B

14.00 - 14.30

Sami Suni, Showell Master your sales meeting

14.45 - 15.15

Richard Nightingale, Lead Liaison Working Your Event Leads to Maximise Conversions

15.30 - 16.00

Richard Langham, HighSpot The Business Impact of Sales Enablement

16.15 - 16.45

THEATRE 6 | THURSDAY

SPONSORED BY

Derry Holt, OneUp Sales Motivating & Managing the Modern Salesperson with Real-time Technologies

11.00 - 11.30

Emma Richards, Intellectual Property Office What is Intellectual Property

11.45 - 12.15

Christer B Jansson, Confident Approach AB Change in Mindset – The differences between high and low sales producers

12.30 - 13.00

Emanuele Vinci, Mvinci Trade LTD How To Build A Successful Amazon Business From Home

13.15 - 13.45

Mark Erskine, Seller Performance Ltd Combining “3 -Brain Selling” and Neuroscience to accelerate growth

14.00 - 14.30

Hideki.E Hashimura, Redk Key Technology Trends Driving Sales Transformation in B2B

14.45 - 15.15

Guest Speaker, Find Us On Web Visit the theatre to find out who!

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.salesinnovationexpo.co.uk for the latest information.

THEATRE 6 WEDNESDAY

SPONSORED BY

THEATRE 6 THURSDAY

THEATRE 6 | WEDNESDAY

77

THEATRE 7 WEDNESDAY

THEATRE 7 | WEDNESDAY

SPONSORED BY

Nick Roberts, Cognism Building an Outbound Sales System for Predictable Customer Acquisition

11.00 - 11.30

Marc Robert, Halifax Consulting How to Accompany the Digital Transformation of Sales Forces?

11.45 - 12.15

Richard Smith, Refract 7 Steps to Winning More Discovery Sales Calls

12.30 - 13.00

Emma Richards, Intellectual Property Office What is Intellectual Property

13.15 - 13.45

Janice B Gordon, Scale Your Sales Why Selling Does Not Sell!

14.00 - 14.30

14.45 - 15.15 Digantika Mitra, Google The Secrets of Local Search – Discover how you can harness Google’s fastest growing search category

Mark Erskine, Seller Performance Ltd Combining “3 -Brain Selling” and Neuroscience to accelerate growth

THEATRE 7 THURSDAY

THEATRE 7 | THURSDAY

78

15.30 - 16.00

SPONSORED BY

Raoul Monks, Flume Training Why 50% of Your Team Are Likely to Miss Their Target This Year (and How to Avoid It)

10.15 - 10.45

David Hood & Rachel Spencer, VanillaSoft Slow Down, You’re Moving Too Fast!

11.00 - 11.30

David Conn, Broadley Speaking Lead Generation is Dead - Long Live Total Prospect Management

11.45 - 12.15

Jack Williams, Axon Garside The 6 Steps to Account-Based Marketing Success

12.30 - 13.00

Richard West, Red Flag Alert Five ways to Increase Sales Efficiency Using Big Data

13.15 - 13.45

Maxence Jutel & Adrian Pellegrini, Blue DME The B2C Augmented Salesman: Close a Deal Easier with Data and AI

14.00 - 14.30

Derek Clarke, Self Employed The History of the Professional Sales Association

14.45 - 15.15

Brian Howe, Skynamo How Mobile Technology Makes Sales Reps More Trustworthy

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.salesinnovationexpo.co.uk for the latest information.

Exhibitor Listing 1 Stop Data Ltd Stand Number 112/2510 1 Stop Data offers the best of breed Marketing, Lead Generation and Call Centre services. Based in the UK our call centre provides global call handling, direct marketing and direct sales in a wide range of languages.

0208 786 9111 www.1stopdata.com

2VizCon Stand Number 2757 2VizCon® is a software for enterprise apps. 2VizCon® enables agencies and companies to create compelling corporate apps with captivating storytelling and on-brand design. These apps can be used for marketing, sales, education and training. www.2vizcon.com/

101translations Stand Number 1732 101translations is a translations services company founded in 2002. In our 16 years in business we have helped many marketing and communication agencies extend the reach of their service offering across language barriers.

Visit us at our stand to find out how we can help you do the same.

020 70603 101 www.101translations.com

360 Resourcing Solutions Stand Number 172 If staff turnover and hiring costs are a concern for your contact centre, then 360 Resourcing can help. From defining your EVP to recruitment advertising, social recruitment, recruitment software, and employer branding, we have the ideal solution to enable you to attract & retain the best talent.

01744 812612 www.360resourcing.co.uk/ home/

1UC Stand Number 921 End User Technology Adoption & Training Experts within Unified Communications and Collaboration for 15 years. 1UC offers end to end solutions around technology adoption, consultation and training for all unified communication and collaboration platforms, including Avaya, Cisco & Microsoft.

0772 336 0134 www.1uc.co.uk/

4icg Stand Number 1941 4icg is the driving force behind the most talked-about marketing brands: Pursuit Marketing, Software Advisory Service and Fierce Digital. In the past 12 months we have influenced in excess of £950m UK buying decisions, and are actively delivering campaigns in 32 countries worldwide.

0141 327 0000 www.4icg.com/

24x7 Multi-lingual Call Centre LiveSalesman Stand Number 442 24x7 Multi-lingual Call Centre and Business Process Outsourcing service provider to some of the most successful industry disruptive start-ups. Offering range of Customer Service, Tech Support and Back Office management solutions in over 30 languages 020 80894393 www.livesalesman.com/

4net Technologies Ltd Stand Number 432 4net Technologies delivers innovative solutions to public sector and commercial enterprises.

We received Avaya`s prestigious Innovation Award 2018/2019 for ANTENNA, a secure and shared community cloud service developed with the Prime Minister`s office and are Avaya’s International Cloud Partner 2019 0161 8645130 www.4net-technologies.com

8x8 Stand Number 610 8x8 provides Truly Unified Communications that radically empower over a million business users worldwide to drive exceptional customer experiences and business outcomes. 8x8 uniquely offers companies a single, seamless, easy-tomanage cloud communications, collaboration, and contact centre solution.

0333 043 8888 www.8x8.com/uk AA-ISP - The Global Inside Sales Association Stand Number 2792 The AA-ISP is a global association dedicated exclusively to advancing the profession of Inside Sales.

We engage in research studies, organizational benchmarking and leadership round tables including Digital Sales World in London on 14th of May. Leaders and Reps are invited to attend this event.

0800 6 470 85 www.aa-isp.org AboutMatch Ltd Stand Number 132 Contact Centres. Social Media.

The Web. Face-to-Face. No matter how you interact with your customers, AboutMatch finds the right suppliers to meet your sales, service and back office needs. It`s fast, simple... and free.

0330 828 0955 www.aboutmatch.co.uk Aculab PLC Stand Number 450 Aculab`s VoiSentry speaker verification system enables the simplicity and convenience of verifying by voice as an alternative to agent-led ID&V. VoiSentry facilitates an unobtrusive and intuitive customer experience, in addition to offering enhanced fraud security, plus time and cost savings.

01908 273 800 www.aculab.com/

AdEx Network Stand Number 2736 AdEx originated in 2017 as a decentralized ad exchange for digital advertising, and subsequently evolved into a full protocol for decentralized digital advertising. www.adex.network/ Adoppo Limited Stand Number 1672 The new global platform for website owners and administrators to meet, network and form direct ad-exchange partnerships.

0044 7809 204 583 www.adoppo.com Adzooma Stand Number 1930 Achieve more with your Google Ads campaigns. Adzooma is a Google Premier Partner that combines technology, automation and human expertise to help you save time, improve your performance and grow your business without taking on more staff. It only takes a few clicks.

0161 413 3757 www.adzooma.com Aeriandi Ltd Stand Number 1072 Aeriandi`s comprehensive voice security solutions deliver complete protection from the start to the end of every call. Whether PCI DSS, GDPR, MiFID II, Dodd Frank, FCA or other, compliance can be complicated and expensive to attain and maintain, which is where we can help. And it’s all fully hosted.

0845 108 0308 www.aeriandi.com Agenda.Video Company Ltd Stand Number 1252 We produce affordable and effective internet videos, working with clients all over the world. At the core of our model are over 50 professional video editors with extensive internet advertising and content experience.

07711 596 679 www.agenda.video/

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Aircall Stand Number 530 Aircall is an agile, fully cloud based business phone system that integrates with your team`s favorite business tools. Your sales and support teams as well as the entire enterprise can have their phone system up and running in just a few clicks and integrated directly into (Salesforce, Zendesk... +331 76 36 06 95 www.aircall.io Airview Productions Ltd. Stand Number 2484 Airview Productions is a London based creative agency specialising in high-end video, photography, animation and visual content production.

078 502 46597 www.airviewproductions.co.uk Akeneo Stand Number 2534 Akeneo is a global leader in Product Information Management (PIM) solutions that enable retailers and corporate brands to deliver a consistent and enriched customer experience across all sales channels, including eCommerce, mobile, print, and retail points of sale.

0774 079 0851 www.akeneo.com Akkroo Stand Number 2535 Akkroo, built for exhibitors.

We`re at the forefront of event lead capture, replacing outdated, manual methods: business cards, paper forms and rented scanners. Connect events with your marketing stack: turn conversations into qualified leads and accelerated revenue.

0203 05 64427 www.akkroo.com Algebra Stand Number 1432 Specialist Pay Per Click digital marketing agency, driving highly relevant, targeted traffic to help our clients achieve the best possible return on their marketing investment. We plan, build, and manage innovative campaigns that get results across Paid Search, Shopping Ads, Display and Social.

0208 050 8029 www.algebradigital.co.uk/

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Allwag Promotional Merchandise Stand Number 2024 For over 20 years, Allwag Promotions has been creating ground-breaking, fully compliant promotional merchandise and corporate clothing to help our customers connect with and influence their audiences. See us at Stand 2420 and find out how we can deliver memorable merchandise for your next campaign!

01245 382600 www.allwag.co.uk AloTech Stand Number 144 World’s 1st Google Powered Next Generation Cloud Call Center.

AloTech is a webRTC based SaaS Call Center solution with Open API, Google Call Center AI, Omnichannel, Dialer and Infinite Scalability that has Enterprise Grade Features replacing industry giants rapidly.

001 (312) 448 6072 www.alo-tech.com AloTech Stand Number 144 World’s 1st Google Powered Next Generation Cloud Call Center.

AloTech is a webRTC based SaaS Call Center solution with Open API, Google Call Center AI, Omnichannel, Dialer and Infinite Scalability that has Enterprise Grade Features replacing industry giants rapidly.

001 (312) 448 6072 www.alo-tech.com Alpha Card Compact Media Stand Number 1972 We bring you clever, printed, folded products that will create engagement between your audience and content by unwrapping a portable, retainable, tactile and compelling experience. Talk to us about #creatingengagement and adding value to your communications using our Z-folding and Infinity cards 0843 210 0026 www.alpha-cards.com AlphaBlues Stand Number 830 AlphaBlues develops virtual customer assistants (chatbots).

This helps banks and telecoms provide customer support chat on their website 24/7. AlphaBlues product understands human language (supports voice bots) and is used by various enterprises across Europe.

0037 258 841 694 www.alphablues.com

AlphaBlues Stand Number 830 AlphaBlues develops virtual customer assistants (chatbots).

This helps banks and telecoms provide customer support chat on their website 24/7. AlphaBlues product understands human language (supports voice bots) and is used by various enterprises across Europe.

37 258 841 694 www.alphablues.com Amaryllo International Inc. Stand Number 2560 Amaryllo offers data mining service to retailer market. Soteria is a revolutionary smart retailer CRM service offering instant traffic update, VIP/blacklist/gender/ age recognition and alert, .etc to help small to midsize enterprises to monetize customer data and improve sales conversation. +312 0854 6413 www.SoteriaAI.com/ Amore Bakery LTD Stand Number 2100 Corporate and branded cupcakes delivered by us all over UK! From producing branded cupcakes & personalised doughnuts we have the technology to print logos on different baked goods, including macarons and cookies, so if you’re looking for something really unique for your corporate eventget in touch!

0152 58 39963 www.brandedcupcakes.co.uk Angle Studios Stand Number 1652 A close-knit team of exceptional designers, developers, project managers, beer-drinkers, bad-joke tellers and tea-makers living and breathing web design and digital transformation throughout the whole of Kent and London.

0130 489 7330 www.anglestudios.co.uk Animmersion Stand Number 2600 Animmersion design and develop a range of immersive experiences delivered on a variety of innovative technologies. From holograms to virtual reality and animations, content is developed to communicate information around processes, products and services in an interactive and visually engaging manner 01642 688091 www.animmersion.co.uk/

Anywhere365 Stand Number 300 Anywhere365 is the largest native Skype for Business Contact Centre, Dialogue Management and Advanced Skype features platform that is fully ready for Microsoft Teams.

0031 881 200 600 www.anywhere365.io Apifonica Stand Number 2192 Apifonica helps companies engage and convert their customers with automated voice, SMS, and social media messaging.

00372 634 6295 www.apifonica.com Appetite Creative Solutions Stand Number 2280 Appetite Creative is an awardwinning creative technology solutions company who brings the best and most innovative creative solutions to their global clients.

Websites, creative, branding, and results-driven digital marketing solutions 0044 7814 394 310 www.appetitecreative.com/ Appian Stand Number 944 Appian provides a software development platform that combines intelligent automation and enterprise low-code development to rapidly deliver powerful business applications.

0203 861 8035 www.appian.com Apteco Ltd Stand Number 2619 Inspire insight into action with the Apteco Marketing Suite™.

The Apteco FastStats® data visualisation and statistical tools allow you to delve into your customer data. Utilising this insight Apteco PeopleStage™ will automate and deliver highly personalised, multi-channel campaigns.

01926 407565 www.apteco.com Arca Industries Ltd Stand Number 1501 If you are looking for something extraordinary, we can help. Arca design and source tailored gifts and premiums from fully audited, compliant factories, to represent the uniqueness of your brand.

Please visit us on STAND 1501 - it`ll be great to meet you and show you what we can do for you 01932 706 947 www.arcaind.com

Ardent Fieldwork Ltd Stand Number 2382 Ardent Fieldwork offers a full range of Qualitative and Quantitative fieldwork services to the market research industry. Qual - Consumer, B2B, Healthcare, Automotive and UX research projects, in UK & Internationally, Quant - CATI, F2F interviewing, Online, Hall tests, Eye tracking, Mystery shop 02033 711 467 www.ardentfieldwork.com Artudata Ltd. Stand Number 384 ArtuData’s AI technology helps target, acquire and convert your customers. Artudata uses the power of Big Data and MachineLearning to validate and score your leads BEFORE they are posted to your CRM. Our real-time lead scoring tool increases sales by 15% and agent’s productivity by 30%.

02037 699 040 www.artudata.com AspectWorks, s.r.o.

Stand Number 2684 AspectWorks is a premier enterprise Salesforce consulting and software development company specialising in custom implementation of software solutions that increase your competitive advantage. We`ve built our expertise over 14 years and more than 380 successful projects.

00420 733 149 060 www.aspectworks.com/ Asset Bank Stand Number 1740 Asset Bank is an award-winning Digital Asset Management System (DAM) founded in 2005. After 14 years at the forefront of the DAM industry, we’ve built up a portfolio of 800 global clients including 20 FTSE 100 companies, a 5* Rating and “Best Ease of Use 2018” Award.

0127 392 3150 www.assetbank.co.uk/ Atlas Mapping Stand Number 2864 Mapping software for better sales regions and finding new customers. See exactly where your customers are situated on a Google Map alongside your regions. Then, bring in external business data so that you can find potential customers near your existing ones and make more visits each day.

01733 314245 www.vision-mapping.com/ Augmentic Stand Number 2714

Automation Ninjas Stand Number 1452 We are Automation Ninjas and we help small businesses like yours achieve success through understanding behaviour and strategy for ethical and profitable marketing automation.

0782 581 0139 www.automationninjas.com/ Auxesis Infotech Pvt. Ltd. Stand Number 2617 We are a globally recognised full stack web design and development agency which provides advanced web solutions to our esteemed clients. We not only build projects, but establish partnerships, through clear communication, quality work, dedication and innovation. Get in touch with us to know more!

0091 11 455 47607 www.auxesisinfotech.com Avaya Stand Number 332 Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we`ve enabled organizations around the globe to win - by creating intelligent communications experiences for customers and employees. www.avaya.com Avizent Ltd Stand Number 914 Avizent is a specialist vendor of Artificial Intelligence powered call centre automation. We’re showcasing SmartAction’s cloudbased platform that provides AI driven customer self-service with intelligent virtual agents handling complex customer conversations in voice and digital channels.

Stand 914 07858 929008 www.avizent.eu Avviso Media Ltd Stand Number 1433 Avviso Media is a leading B2B Marketing Agency dedicated to creating incredible content that is engaging and delivers results for our clients.

0790 818 5536 avvisomedia.com Awaken Intelligence Stand Number 976 A suite of complementary products that integrate seamlessly with existing systems whilst streamlining processes to empower you to create exceptional customer experiences.

Offering Dynamic Agent Scripting, Analytics, Insights and Behavioural and Emotional Voice Analytics 020 3880 0955 www.awaken.io

Awesome Merchandise Stand Number 1630 We make custom merch & print for all kinds of people, produce everything in-house and ship globally. Whether you’re a business looking for branded products or an agency fulfilling a client brief - our customers bring it, we make it, Awesome. 650+ custom products made with love in Leeds & Austin 0113 2435667 www.awesomemerchandise. com Axon Garside Stand Number 1548 Axon Garside is a HubSpot Partner and Inbound Marketing and Sales agency for growing businesses.

Technology, industrial and professional service firms work with us to generate more leads, close more opportunities and create more advocates for their business.

0161 7110 110 www.axongarside.com/ bakergoodchild Stand Number 1730 We are a print, mail fulfilment and postage specialist, helping thousands of businesses to deliver their high volume print mail efficiently, to anywhere in the world. From start to finish we at bakergoodchild aim to deliver our customers a first class experience, helping you to save time and money.

0800 612 1972 www.bakergoodchild.co.uk Bazaarvoice Stand Number 2256 Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice`s solutions reach in-market shoppers, personalise their experiences, and give them the confidence to buy.

020 8080 1100 www.bazaarvoice.com/uk BBX UK Stand Number 1174 Beaconsoft Stand Number 2636 Beacon enables digital marketers to quickly LEARN which digital channels and content drive visitors to their website, using that actionable information to IMPROVE subsequent campaigns, and to then massively TRANSFORM campaign effectiveness to optimise marketing spend and improve business results.

03302 234 588 www.thisisbeacon.com/

BIAB London Ltd Stand Number 1334 BIAB is a London based Creative Design Agency that provides a full range of website design and digital media services: e-Commerce solutions, social media services, SEO, web branding and strategy for any business small or large.

020 8168 4001 www.biab.london/ Bigfoot Digital Stand Number 1465 We know that our social media specialists, website wizards and skilled SEO’s are what makes us great at what we do. They each have the knowledge and experience to propel a brand’s online visibility from zero to hero. We’re only happy when you’re happy and your business is growing and thriving!

01226 720 755 www.bigfootdigital.co.uk Bishops Printers Stand Number 1832 Everything you need to produce a successful direct marketing campaign, all under one roof.

From single copies to tens of thousands, fabulous designs, vibrant print and stunning print finishes, to money-saving direct mail solutions, we make it easy to achieve more with your print.

023 9233 4900 www.bishops.co.uk/ Bivalvia Pack Ltd Stand Number 1641 Bivalvia Pack Ltd operates in the the field of notebook binding and production of paper products for more than 15 years. We are specialized in production of bespoke notebooks - casebound and wire-o, binders, paper bags, boxes, etc. Company posses its own production facility. +359 884463898 www.bivalvia.info/en/ Bloc Digital Stand Number 2512 Bloc Digital - award winning specialists in the creation and re-use of digital information, encompassing both sales & support to offer effective solutions in shared cost. Visit us for an interactive look at the differing digital delivery platforms of Applied Visualisation.

01332 265800 www.bloc-digital.com

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Blue DME Stand Number 2554 Blue DME created Tony, a virtual assistant who will revolutionize the way of selling. We provide the Next Best Actions to your sales team in real time after an analysis of all the customer journey. Theses ones are send through your tools and enriched with 4 specific algorithms on your sector.

0793 0971332 www.bluedme.com Blue Sky- Experts in People Change Stand Number 1260 We do people change. You do brilliant business. Using our deep understanding of how people work, we help businesses to tell clear stories, make stronger connections and have braver conversations - leading to a range of exceptional outcomes Come to see us on stand 1260 or call us on 01483 739 400.

01483 739 400 www.blue-sky.co.uk/ BMS Performance Stand Number 2580 WANT A ‘HIGHER PERFORMING’ SALES TEAM? BMS Performance delivers training programmes to unlock your sales teams full potential. Our proposition covers assessment, design and development utilising Open Courses, Bespoke Programmes, Sales Apprenticeships and eLearning. www.bmsperformance. com Sta 01784 414 700 www. bmsperformance.com Bold360 by LogMeIn Stand Number 900 Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement - no matter where it takes place. www.bold360.com/ Brand Recruitment Stand Number 1992 Established experts in marketing recruitment in the Central & Eastern Regions, Brand Recruitment have connected businesses with the best marketing talent for over ten years. Working on marketing, brand, category, digital, social, PR, comms & product roles, Brand should be your agency of choice!

01223 242423 www.brandrecruitment.co.uk/

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Branded Content Marketing Association (BCMA) Stand Number 1580 The BCMA is the leading global member association for branded content practitioners, run by practitioners, promoting best practice, sharing knowledge and growing the branded content industry 07855 447 157 www.thebcma.info Bright Pattern Stand Number 756 Bright Pattern provides the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster, Bright Pattern offers true omnichannel across channels like voice, text, chat, email, video, messengers, and bots.

650 529-4099 www.brightpattern.com/ Britannic Technologies Stand Number 462 Transform your contact centre into a customer service powerhouse.

We`re omni-channel comms experts. Our flexible, cloud-based solutions from Enghouse, Mitel and Avaya will help accelerate your business. See AI, automation and integration in action on stand 462 and book your free Discovery Session.

01483 242 526 www.btlnet.co.uk/ British Middle East Corporation Stand Number 2254 Merchants, Traders & Full Service Providers, Dealers, Importers, Exporters & Suppliers (both Wholesale & Retail) of Commodities, Construction materials, Crude Oil & Gas, Foodstuffs, Glassware, Infrastructure products, Machinery, Plant & Equipment, Chemicals, Health, Petroleum and Wellbeing products.

020 3411 9973 / 020 3903 7406 / 07553 319 444 www. britishmiddleeastcorporation. com British Promotional Merchandise Association Stand Number 1734 The BPMA is the leading authority on promotional merchandise representing over 520 professional promotional merchandise companies, all of which sign upto our code of conduct and are credit checked giving reassurance to buyers. We regularly conduct research on the use and value of merchandise 0203 685 7942 www.bringyourbrandtolife. co.uk

Broadley Speaking Stand Number 2162 Broadley Speaking partner with world leading B2B companies to uncover new business development opportunities and sell their products and services to senior decision makers across the World. As an authorised Zoho partner, we also offer consultation and implementation of bespoke CRM systems.

01822 618537 www.broadley-speaking.com

Business Systems (UK) Ltd Stand Number 360 Business Systems` Workforce Optimisation portfolio brings workforce management, back office workforce optimisation, speech analytics, and many more call centre technologies, into one proposition, providing actionable insight and a wealth of tools to help improve your operations and customer service.

0208 326 8200 www.businesssystemsuk.co.uk

Broadley Speaking Stand Number 2162 Broadley Speaking partner with world leading B2B companies to uncover new business development opportunities and sell their products and services to senior decision makers across the World. As an authorised Zoho partner, we also offer consultation and implementation of bespoke CRM systems.

01822 618537 www.broadley-speaking.com

BusinessesForSale.com Stand Number 2188 BusinessesForSale.com is a website that advertises businesses for sale.

Search over 75,000 opportunities currently on the market, including advertising and marketing businesses, plus pubs, shops, manufacturing, coffee shops and more! If you’re looking to sell, we can help you find the right buyer. www.uk.businessesforsale. com/

Bulk SMS Limited Trading as VoodooSMS Stand Number 170 Voodoo SMS; a cost-effective communication tool, used to reach your target audience directly and efficiently. Offering a multitude of services from marketing and promotions, to reminders and surveys. Integration with our powerful API allows you to automate your SMS flow and maximise your output 01484 599311 www.voodoosms.com BulkSMS.com Stand Number 1772 BulkSMS.com is a leading SMS messaging service provider offering two-way SMS communications through a range of messaging solutions. The BulkSMS gateway reaches across borders and connects to over 800 mobile networks world-wide.

0345 4030 767 www.bulksms.com Business Junction Stand Number 1696 Business Junction is London`s leading independent business events network. Members are typically company directors, business owners and managers from over 125 business sectors.

Every visitor to the stand receives a free place at one of our weekly networking events, all held at high-quality venues.

020 3667 6776 www.businessjunction.co.uk

CakesForBusiness.com Stand Number 1644 0845 3900 901 cakesforbusiness.com CallMiner Stand Number 472 CallMiner is a proud provider of speech analytics solutions for better contact centre outcomes.

With 14 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective engagement analytics solutions.

0115 906 1142 www.callminer.com Callwise Solutions Limited Stand Number 684 The complete business VoIP solution. White label our platform or resell Callwise to your customers. No prohibitive upfront costs, fast and easy set up, integrated billing and ratedecks.

Callwise also offers a low cost self managed solution for your startup or office communication needs.

0330 122 8415 www.callwise.com Calverley Group Stand Number 2180 Cambridge Marketing College Stand Number 1352 Cambridge Marketing College is an international expert provider of marketing knowledge, skills and training. Accredited by the CIM, CIPR and Institute of Apprenticeships, we have been teaching marketing and PR professionals in the UK and globally for over 27 years.

01954 234 940 www.marketingcollege.com

CC Expertise Stand Number 980 CC Expertise is a solution provider that leverages its industry and business expertise as well as its delivery capabilities to assist contact center operations in maximizing the benefit of their technical solutions to achieve outstanding customer experience.

0049 1774 247 324 www.cc-expertise.com

City Creative Ltd Stand Number 1560 Designers & Builders of all things wonderful since 1986. Exhibitions - Product Launch - Road Shows - Interiors: Retail & Commercial Throughout UK & Europe 01442 238 700 www.citycreative.co.uk

CCA Global Ltd Stand Number 162 CCA is the professional body for customer service and widely recognised as the independent voice of the customer service industry. Membership provides access to thought leadership, research and unique opportunities for collaboration and professional development to support future service ambitions.

0141 564 9010 www.cca-global.com

CLCA Call Direct Stand Number 582 CLCA Call Direct specialises in outsourced multi-channel business solutions. Our mission is to help our clients meet the challenge of forming a successful and rewarding experience for customers and staff through all available resources. Come and see us on Stand 582 to discuss any requirements +44 (0) 333 600 5005 www.clcacalldirect.com

CDA Stand Number 1960/2060 Specialising in web design & development, eCommerce systems, digital marketing including PPC, SEO, email & social media, CDA is your digital marketing partner. We work with our clients to create solutions that are manageable and jargon-free.

0203 780 0808 www.cda.group

ClickSend.com Stand Number 1748 We are ClickSend and we are Business Communications. Solved.

Our global SMS and Post services get businesses communicating with their customers & staff like never before. In the moments that matter. On the channels, they use every day all from our awardwinning dashboard or API. 020 3807 1859 www.clicksend.com

CEEK Marketing Stand Number 1590 CEEK is a full service digital agency headquartered in London. In-house specialist teams include Social Media Management, Influencer Marketing, Search Engine Optimisation, Paid Targeting & Website Development. CEEK has extensive experience across multiple industry sectors such as: hospitality, e-commerce, construction, professional services, interior design and a variety of other sectors.

0203 9481 436 www.ceek.co.uk Cirrus Stand Number 500 Over 1000 businesses rely on Cirrus to manage their businesscritical customer relations across any channel. Visit us to learn how our fully integrated, omni-channel contact centre solution and artificial intelligence platform can change how you view customer engagement for good.

03331 033 333 www.cirrusresponse.com/

Clari Stand Number 2750

Climb Stand Number 1806 Award-winning digital, creative, and design specialists. We create everything from market-leading, fully-embedded web applications to intuitive, UX-led websites.

We create seamless, custom platforms. And our work has transformed the way our clients do business online.

019 159 47323 www.climbcreative.co.uk/ Clip Ltd Stand Number 2314 We`ll make sure you have an amazing exhibition. That`s what we`re passionate about at Clip.

We take the stress away and deliver you a successful event that will exceed your brand`s objectives.

0117 937 2636 www.clipuk.com Cloud Worldwide Services Stand Number 252 Cloud-based virtual telecommunication services.

0349 1749 8700 www.cloudworldwideservices. com/

Cloudlead Stand Number 2862 CloudLead uses machine learning tools backed by human researchers to help B2B sales and marketing teams scale their outbound processes. With CloudLead businesses can identify new customer leads, update & improve existing lead database and setup managed outbound email processes.

001-510-730-3197 www.cloudlead.co Cognism Stand Number 2010 Cognism`s comprehensive AI solution merges the best of intelligent technology and human ingenuity to deliver precise, realtime data. It provides analytics, insights, and support to maximise revenue generation and make businesses more productive and profitable.

02038 580 822 www.cognism.com/ CommuniGator Stand Number 1680 At CommuniGator, we provide a complete B2B marketing solution. Our software generates and nurtures new business. We do this with lead generation, email marketing and marketing automation. All to identify, deliver and increase your revenue.

01483 411 911 www.communigator.co.uk CommVersion UK Ltd Stand Number 2451 CommVersion is a 24x7 Live Chat Service Provider that enables B2B companies with lead generation based on a Per Lead Model.

Increase conversion rates and reduce your cost per lead with CommVersion Live Chat.

0044 7704 921 651 www.commversion.com/ Compas Stand Number 1723 Compas, award-winning software from Golden Orb, is an integrated marketing management system that lets you plan, monitor & evaluate your marketing all in one place. Improve your marketing performance by automating routine tasks and evaluating the long-term impact of your campaigns more effectively.

01784 818049 www.compas-cloud.com

Conduit Global Stand Number 600 A pioneer in cloud Contact Centre as a Service (CCaaS) solutions, Conduit Global is transforming the customer experience for the digital era. Provision of public, private & hybrid cloud models, our experts can enable your digital transformational aspirations, regardless of size and complexity, through its award winning CX100 Omnichannel platform suite.

02920 550 000 www.conduitglobal.com/ Confident Approach Stand Number 2574 CONFIDENT APPROACH CHANGING THE WORLD OF SALES. Confident Approach is a business consulting services provider that is focused on helping companies improve their sales productivity. We have specialized in two key areas:- Research of psychological barriers - Initiating behavioral change programs +46 8446 4940 www.confidentapproach.com Connect2Staff - Marketing, Media & Digital Stand Number 1332 Connect2Staff Marketing, Media & Digital specialises in temporary, contract and permanent recruitment in the creative and media sectors, both agency and client side.

Roles include: Marketing,Digital Media,PR,Advertising,Design & Creative, Events, Sales, Content, Client Services, Senior & Exec 01622 236 954 www.connect2staff.co.uk/ Connexus Stand Number 440 Connexus deliver, manage and supply complete end to end Unified Communications, IT & connectivity solutions across the UK. We specialise in the deployment of Avaya Unified Communications as a Service (UCaaS), including multimedia contact centers for SME and midmarket customers.

0145 382 7700 www.connexusuk.com/ ConsentEye Stand Number 1112 ConsentEye is a cutting edge SaaS application that works as a single source of truth capturing all consent preferences in real time. This allows organisations to connect to all core systems including CRMs, marketing tools, databases and others.

0203 714 3844

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Contact Careers Stand Number 782 Dedicated Contact Centre Recruitment Specialists With a passion to deliver excellent staff every time, on time, we can take away the worry of front end recruiting and give you back the time to focus on your retention and developing the staff you already have.

0114 2814190 www.contactcareers.co.uk/ Contact Centre Partners Stand Number 284 Contact Centre Partners are a specialist recruitment consultancy that provide permanent, interim and temporary staffing solutions within customer contact. CCP are proud to be the chosen partner for many of the world`s best brands when sourcing talent within their customer contact functions.

020 8989 7779 www.contactcentrepartners. com ContactCenterWorld.com - Global Contact Centre Association Stand Number 122 We are the world’s largest contact centre & customer engagement association with 205,000 members in 200 countries. We help members network, learn & share best practices. We also run the biggest industry awards programs and a series of best practice events. Join FREE www.

ContactCenterWorld.com/join 01-807-624-2080 www.contactcenterworld.com Content Guru Stand Number 650 Content Guru is an awardwinning provider of customer engagement solutions. Its cloud communications technology, storm® (STORM to be in BOLD), is identified by analysts as one of the world’s premier contact centre platforms, combining unrivalled scalability, intelligent automation, and unlimited in 01344 852 350 www.contentguru.com/ Cool Tabs Stand Number 2321 Cool Tabs is the most complete platform for increasing your online audience by creating simple interactive content for your apps, social networks, microsites, mobile devices and websites.

0034 911 011 929 www.cool-tabs.com/en/

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Cordant People LTD Stand Number 354 Cordant People specialise in the recruitment of Call and Contact Centres in and around the UK. We support volume recruitment within this industry, both on a local and a national level. We have dedicated resourcing centres based around the UK, which enables us to support over multiple locations.

07970 859 935 www.cordantpeople.com/ employers/our-sectors/

Creative Clinic Stand Number 1974 Creative Clinic, is a multi-award winning design, digital and marketing agency for brands with ambition. Working across multiple sectors, we help brands, businesses and organisations to overcome their challenges and achieve their goals. Join us on stand 1974 and share your ambition with us.

0208 201 1848 www.thecreativeclinic.com

Corpdata Stand Number 2462 New Business for your Business - Accurate B2B marketing lists connecting you to people most likely buy. Telephone validated for accuracy, detail and to be GDPR safe to use, so future proofing your direct marketing. AND our Dept679 helps any part of your business get and stay GDPR compliant.

01626 777400 www.corpdata.co.uk

Creative Navy UX/UI Stand Number 1122 We’re the UK’s leading UX/UI agency. We apply clarity and focus to UX design for mobile apps (iOS, Android + others), the web and native applications (macOS, embedded, devices).

07966 528365 www.interface-design.co.uk/

Crazy Dave Promo Ltd Stand Number 1924 We are a fresh thinking promotional tech company specialising in looking after our customers merchandising needs in our own quirky way. Our Motto is “If you are happy we are happy”. We supply-Wireless power banks,bluetooth speakers, usb charging cables and all types smartphone accessories.

01908 410898 www.crazydavepromo.com Creation Agency Stand Number 1254 Fluent in demand generation throughout the pipeline, we`re passionate about achieving revenue growth for your brand, whatever your size. We`re experts in intelligent demand and sales generation through paid media, inbound and content marketing, buyer intent data, marketing automation and more.

0870 850 2274 www.creationagency.com/ Creation Agency Stand Number 1254 Fluent in demand generation throughout the pipeline, we`re passionate about achieving revenue growth for your brand, whatever your size. We`re experts in intelligent demand and sales generation through paid media, inbound and content marketing, buyer intent data, marketing automation and more.

0870 850 2274 www.creationagency.com/

Creative Virtual Stand Number 920 Creative Virtual is a global leader in conversational self-service solutions, bringing together humans and AI to enable anywhere, anytime customer and employee engagement. Leading organisations rely on our awardwinning V-Person™ technology to deliver personalised, seamless omnichannel experiences 020 7719 8332 www.creativevirtual.com/ Cubiquity Limited Stand Number 1460 Cubiquity are an award winning creative design and print/media procurement agency, trusted to manage the daily requirements of some of the world’s biggest brands, from all things print to creative and digital design, online procurement and automation systems and global logistics solutions.

01883 621133 www.cubiquitymedia.com/ Customer Experience Magazine Limited Stand Number 988 Customer Experience Magazine is the UK`s premier online source of views, news, and best practice in the ever-expanding world of CX. With a fast-growing readership and thousands of subscribers, CXM is also the first stop for entrants, judges, and winners of the UK Customer Experience Awards.

02032 860 544 www.cxm.co.uk/ CXConversion Stand Number 1292

Cylo Stand Number 1976 Cylo’s loyalty and rewards platform helps consumer brands who want to boost digital engagement by offering targeted and exciting content including music, movies, e-books and much more.

0203 947 1810 www.cylo.com dacadoo Stand Number 2810 dacadoo is a global technology company that is driving the digital transformation in healthcare. The goal of dacadoo is to strengthen health and wellbeing through active engagement and artificial intelligence.

0041 44 251 23 23 www.dacadoo.com Data Compliant Ltd Stand Number 1442 Data Compliant`s senior consultants and Data Protection Officers each have 25 years` experience, helping clients from all business sectors develop robust governance, compliance and security in line with GDPR, DPA 2018 and PECR. The Data Compliant Academy provides online and face-to-face training.

01787 277742 www.datacompliant.co.uk/ DataSine Stand Number 2614 DataSine uses psychology and AI to help businesses understand their customers and personalise content at scale to fit individual preferences. Its marketing content augmentation tool, Pomegranate, is the world`s first AI-powered campaign personalisation platform that tailors content to personality.

0208 004 8555 www.datasine.com Datum Stand Number 1731 We are Datum, the Marketing and Print Agency. We have been going from strength to strength for 30 years now and we`ve never stopped learning and innovating.

01707 251222 www.datumcp.com Davies Hickman Partners Ltd Stand Number 1120 Since 2007 Davies Hickman has been providing leading customer insights and market analysis, UX and CX management and innovation, thought leadership for B2B content marketing, CX training for sales and service. We open new opportunities for your brand.

0118 940 3523 www.davieshickman.com/

DDC Outsourcing Solutions UK Stand Number 452 DDC OS is part of The DDC Group; We offer a unique hybrid of onshore, nearshore and offshore services. Our professional onshore management teams ensure that our clients` front and back office business processing needs are successfully met and exceed performance expectations.

01909 488600 www.ddcos.com

Difference Corporation Stand Number 760 Difference, part of Firstcom Europe, are a leading provider of business comms solutions.

We work with clients to grow revenue, improve productivity and optimise engagement.

Difference are committed to a Service First culture, working in true partnership with our clients to deliver service excellence 03444 931 100 www.differencecorp.com/

Demand Exchange Stand Number 1440 Demand Exchange is an advanced GDPR-compliant lead generation platform that helps B2B companies increase revenues and reduce costs. Through a verticalised network of partners and publishers, Demand Exchange syndicates content assets and webinars to fuel demand generation campaigns at scale.

0207 1934 600 www.demandexchange.com/

Differentia Consulting Stand Number 720 Differentia Consulting are the UK’s #1 Qlik Elite Solution Provider, offering a comprehensive analytics solution to fulfil all reporting and analytics requirements. We assist companies from all sectors to analyse, audit and archive their data, which then enables them to then manage by exception.

01494 622600 www.differentia.consulting

Depositphotos Stand Number 2122 Depositphotos is one of the largest marketplaces for a range of visual content - stock photographs, editorial images, vectors, illustrations and videos.

With a library of over 100 million files Depositphotos is the ultimate solution for marketers, creatives and corporate clients from around the worl 01954 990 0075 www.depositphotos.com/

Digital Marketing Association Stand Number 2530 The Association for Digital Marketing Professionals. The DMA supports professionals and businesses in the industry through membership and training.

We offer approved university qualifications and courses in Digital Marketing, Emerging Technologies in Business, and advanced bespoke business training. www.dmaglobal.com

DIABOLOCOM Stand Number 660 Diabolocom offers an omnichannel augmented customer interaction management solution in the cloud for customer service and sales teams.

0203 69 55 500 www.diabolocom.com

Digital Marketing Implementation Services Stand Number 1172 We provide Data Driven Digital Strategies and Pay-as-you-go Digital Marketing Solutions to suit the needs of every organisation, from micro-businesses to large international businesses. We have developed a tried-and-tested methodology and digital strategy tool that provide results in the real world 01296 326 646 www.emarketing-strategy. co.uk

Dickson Training & Development Ltd Stand Number 872 Highly effective Training & Development for Customer Contact personnel including Professional Customer Care, Selling Skills & Dealing with Difficult Issues. Team Leader, Supervisor & Management Development - including ILM accreditation. Innovative approach - REAL PLAY Technique. Bespoke Programmes 0781 055 4670 www.dicksontraining.com

Digital Media Team Ltd Stand Number 1934 Digital Media Team are one of the UK’s leading agencies who specialise in generating high ROI through advertising across multiple social media platforms.

Alongside our ads we also aim to boost brand awareness, build new audiences through retargeting and cold campaigns and sell your products on scale 080 080 89980 www.digitalmediateam.co.uk

DigitalParade Stand Number 1819 Leading creative digital agency offering an integrated approach across social media, digital marketing, design & video, delivering brand & business impact for its clients. DigitalParade finds the intersection between creative excellence, strong user experience and measured results.

0207 971 7733 www.DigitalParade.com Direct Solutions Stand Number 1660 Our business is simple - we generate leads and sales for our clients through effective communication. We help you to connect with your customers, build your brand and improve your sales performance - making every penny of your marketing budget count.

01255 221322 www.directsolutionsuk.com Distract Stand Number 1530 Distract is an award-winning digital marketing agency & one of the fastest growing in the Midlands. The firm is best known for their high-performing campaigns utilising innovative Social Media Advertising strategies, bolstered by the agency`s other areas of digital marketing expertise.

01522 716 171 www.distract.co.uk Diverse Interactive Stand Number 2050 Award winning creative technology studio specialising in Augmented Reality, Virtual Reality, and Mixed Reality.

Diverse Interactive creates rich immersive content experiences, Apps and digital simulations for organisations to evolve their content strategy & enhance their customer engagement efforts.

01483 399 699 www.diverseinteractive.com Dixa Stand Number 732 Dixa is a customer friendship platform that allows brands to be consistently present across phone, email, chat and messaging, prioritize their most important customers and build personal and lasting connections with their customers - much like the connection between friends.

0845 528 0282 www.dixa.com

DMLK Video Stand Number 2550 DMLK Video creates content that attracts, engages and delights customers. Based in Watford, we work across Hertfordshire, London and the South East.

We`ve produced over 200 videos for more than 50 clients. We love to discuss new projects and are always available for a free consultation.

01923 606501 www.dmlk.co.uk dotcentric Stand Number 2624 dotcentric are a leading digital agency trusted by global businesses, start-ups and government bodies to deliver and support their digital visions.

0203 8650705 www.dotcentric.co.uk dotdigital Stand Number 2360 dotdigital is a global leader in customer engagement technology and Engagement Cloud is its platform: the preferred choice for growing businesses and ambitious brands.

020 8662 2762 www.dotdigital.com DRAYTON Stand Number 2460 Providing Innovative Marketing Merchandise to differentiate you from the competition, making your message more memorable and giving a boost to your advertising. Putting your name on anything from a peanut to a marquee. Creative Designs, Innovative Ideas, Fabulous Results.

0118 40 22 777 www.drayton.co.uk Dynomite Video Production Agency Stand Number 2160 Dynomite Productions are a fullservice video production agency.

Our team are experts in visual storytelling and create compelling video content, using the latest innovations and techniques that excites and engages our clients and their audiences.

0115 947 0300 www.dynomiteproductions. co.uk/ Easypromos Stand Number 1952 Easypromos is a worldwide leader in self-service digital promotions.

Use the comprehensive platform to create, manage, publish and share digital campaigns across any social network, site or device.

Social media giveaways, photo and video contests, coupon codes apps, quizzes and more.

0348 725 50452 www.easypromosapp.com/

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Eat My Logo Limited Stand Number 1784 At Eat My Logo we make brands really tasty! Our edible promotional merchandise range is guaranteed to generate fantastic goodwill towards your business, so pop along to our stand to find out how our Cakes, Cupcakes, Biscuits, Flapjacks, Brownies, Cake Pops and Doughnuts can make your brand tasty!

01772 472 580 www.eatmylogo.co.uk

EdgeTier Stand Number 1119 EdgeTier’s award winning AI technology helps customer care teams work with more accuracy and speed. The “Arthur” system reduces handling times for textbased communications by 50% across all languages using a mix of machine learning, artificial intelligence, and robotic process automation.

0353 8591 24833 www.edgetier.com

Eckoh Stand Number 456 Eckoh is a global provider of Secure Payment and OmniChannel Customer Engagement solutions via the Eckoh Experience Portal as well as Third Party Support. A PCI DSS Level One Service Provider since 2010, we process over £1.5 billion of card payments annually and operate a PCI DSS compliant contact centre.

01442 458 300 www.eckoh.com/

Edit Stand Number 1818 Edit, part of Kin + Carta, offers CRM and media, underpinned by brilliant technology and data science. We help our clients find new customers; keep them and grow them into their best customers, wherever they are.

01225 480 480 www.edit.co.uk/

Econoprint (UK) Ltd Stand Number 1640 The econoprintgroup provide a unique solution covering a clients Print, Promotional, Display & Marketing requirements. We offer a true understanding of each sector and the benefits the right use of each can deliver. Please visit us on Stand 1640 for an overview of our services.

01376 349955 www.econoprintgroup.co.uk Eden Agency Stand Number 2062 A full service digital agency with a speciality in emerging technologies, such as Artificial Intelligence (AI), chatbots and Virtual Reality (VR). Our core values revolve around:- Innovation - Quality - Honesty - Teamwork 01423 593 010 www.eden.agency/ Eden Videos Stand Number 1584 Decision makers have shorter attention spans than ever. If you want to engage your audience, you need to communicate in a way that gets straight to the point. Whiteboard videos are an extremely effective method of telling your story, explaining your idea, or showcasing your products and services.

08000 434 005 www.edenvideos.co.uk

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EFurnit Stand Number 1020 EFurnit is here to create a better healthier life and work-style for all. Our business idea supports this mission by providing solutions including the supply of a wide range of ergonomic products to improve working conditions for kids, teens, and adults at home, school, education institutes or work.

01753 575 678 www.efurnit.com eGain Stand Number 262 eGain customer engagement solutions make digital transformation easy for leading brands. Based on a unified omnichannel platform for AI knowledge-powered customer engagement, our top-rated cloud applications for web, mobile, social contact centres help deliver connected customer journey.

01635 800087 www.egain.com eKomi Ltd. Stand Number 1954 eKomi, The Feedback Company is Europe’s premiere & largest independent provider of transaction-based reviews & ratings. As a Google worldwide syndication partner eKomi helps over 14,000 companies worldwide to ensure transparency, enable trust and increase sales.

0203 455 0456 www.ekomi.co.uk

Element 26 Stand Number 2124 Element 26 is a highly versatile, fully integrated video agency.

We help your businesses to succeed online by harnessing the power of video and aligning it with your sales funnel. If you want to grow your business in 2019 you can’t ignore video. #videomovesbusiness 0207 628 7857 www.elementtwentysix.com/ Elizabeth Michelle Consultancy Stand Number 1882 The selfie generation: how do you engage, motivate & retain staff - especially Millennials - in the workplace? In this session, Elizabeth will explore psychological & practical tools that maximise potential, optimise staff wellbeing and performance, and get the most out of intergenerational working.

07887 506 832 www.elizabethmichelle.co.uk Embrace Branding & Marketing Stand Number 1970 We are the B2B branding, marketing and creative agency that helps to define and Embrace Your Different. Everyone has a unique Different and if this isn`t communicated in your branding and marketing, you are taking the risk that your products or services might be overlooked.

01625 460561 www.embracemarketing. co.uk/ Emphasis Stand Number 856 Emphasis are business-writing specialists. We give companies and individuals worldwide the ability to get better results by transforming their written communication.

With a consultative, evidencebased approach to learning, we design and deliver training and consultancy that delivers lasting change.

01273 732888 www.writing-skills.com Emphasis Stand Number 856 Emphasis are business-writing specialists. We give companies and individuals worldwide the ability to get better results by transforming their written communication.

With a consultative, evidencebased approach to learning, we design and deliver training and consultancy that delivers lasting change.

01273 732888 www.writing-skills.com

Empower Marketing Ltd Stand Number 2102 Empower Marketing Ltd - Turn on marketing and power your business to success. We are an exciting marketing agency delivering effective marketing, website/graphic design and PR. We provide agency experience at freelancer rates thanks to our hands-on approach and hard working skilled team.

07730 527341 or 01594 546161 www.empowermarketing. co.uk Engaging Heroes Stand Number 586 We build tailor made mini-games for businesses looking for new and exciting ways to engage and interact with their target audience. They are highly-effective in boosting your brand awareness, promoting your new products, and increasing your sales.

032 491 748599 www.engagingheroes.com enjoy!

Stand Number 2214 enjoy! is a specialist Customer Acquisition Agency. Developing a series of unique Behavioural Selling Strategies™, that have been blended with traditional media to create modern marketing and sales techniques that will generate you more customers and more sales.

0870 742 4458 www.enjoymarketing.co.uk Enterprise Management 360 Stand Number 936 The tech industry is fast moving and it`s difficult for time-starved professionals to keep up with the changes so crucial to their business. EM360 serves as a multimedia platform to produce and deliver engaging content to IT professionals across the globe. www.em360tech.com/ Epsom Incentives Ltd Stand Number 1814 Epsom Incentives provide Branded Merchandise, Corporate Gifts, Eco Branded Products, Embroidered and Printed Clothing, Work Wear, Awards, Drinkware, using a wide range of print techniques.

0161 708 9222 www.epsoms.com/ eSales Hub Stand Number 2402 We Pay For Google, You Pay Per Lead. We help business owners and marketing managers to increase sales by generating highconverting local search leads in 3 weeks. We take the risk of paying Google upfront, and only charge for the sales leads we generate exclusively for you.

01302 639561 www.esales-hub.com

Escalate AI Stand Number 942 Escalate AI is a platform that delivers Hybrid Human | AI Chat for contact centres. Maximise chat automation through bots while retaining quality through humans when required. We currently support IBM Watson but can expand to include all main vendors. We also build your bots at a fantastic price.

020 7771 1100 www.escalateai.com/ Event Marketing Association Stand Number 1193 The Event Marketing Association is the Association for corporate event and marketing professionals.

The EMA is an online community supported by a program of live events. We have created a sales free environment that centres on education, learning, best practice and industry representation.

0737 746 1935 www.ema-uk.com Excell Group Stand Number 220 Excell is an award-winning provider of bespoke managed communication services, delivering connectivity, cloud and communication solutions for UK businesses. As a top-tier 1 Avaya Partner for over 15 years, we offer unparalleled expertise and knowledge across the Avaya product portfolio.

0800 195 9959 www.excellgroup.com/ Expertflow Stand Number 1117 Our award-winning Hybridchat solution creates a permanent chat conference between your customer, any bot of your choice, and agents. It auto-responds any time during the chat, based on confidence score. It integrates to any chat channel, can use Mediarouting and Reporting from your Contact Center.

00 41 79 638 5801 www.expertflow.com/ Exposure Ninja Stand Number 1480 Exposure Ninja helps SMEs generate more business online using a 5-step process. From improving the effectiveness of your website (increasing conversion rate) to boosting visibility in search using SEO and PPC, the 100-strong team led by Tim Cameron-Kitchen work with businesses around the world.

0115 896 2348 www.exposureninja.com

Extensis Stand Number 2110 Make productivity your competitive advantage. With Extensis solutions, you can stop searching and start creating. We help you make the most of your font and digital asset investments by making them findable, usable, and in service to your goals.

0044 01604 654 270 www.extensis.com ExtraDigital Ltd Stand Number 2440 Kent based B2B marketing agency with 15 years success in multilingual & inbound marketing. Google and HubSpot partners. Expertise in engineering, technical and IT/software sectors.

Provide SEO, PPC, Social Media, Content Marketing & Marketing Automation services with focus on ROI and lead generation 01227 686 898 www.extradigital.co.uk ExtraMile Communications Stand Number 2104 ExtraMile Communications is an international digital marketing agency that will help to grow and expand your business with innovative and measurable Web Design and Development, Search Engine Optimisation, Google Ads, Social Media Marketing and Public Relations programmes that get results.

01785 850 774 www. extramilecommunications.com/ Extravaganza Promotional Merchandise Stand Number 2292 Extravaganza Promotional Merchandise is a supplier of unique promotional products and branded garments. We help marketing and events teams build their campaigns with creative products. Come over and see us on stand 2292 so we can show you some of the trending products for 2019.

0116 2852417 www.extravaganza.uk.com Feedback Drivers Limited Stand Number 1124 Effective Customer Relationship Management requires monitoring satisfaction in every business area, and the RateMeNowÂŽ kiosk can help you achieve just that!

0134 4741054 www.feedbackdrivers.com

Fieldsmartr.Com Stand Number 2576 Fieldsmartr is a mobile B2B sales app that has been specifically designed to help salespeople become more effective and successful in the field, whilst giving management real-time insight into how opportunities are developing. Built for salespeople by salespeople.

0800 689 5398 www.fieldsmartr.com Find Us On Web Stand Number 2750 Finsbury Media Stand Number 2286 Finsbury Media one of the fastest growing Google Premier Partners.

Specialising in adding value to digital marketing ads with unique CLO (conversion linked Optimisation.) Also we have a wealth of expertise in digital strategy, web design and SEO. 01483 608859 www.finsburymedia.com Fireworx Stand Number 1786 Fireworx is a marketing, creative and digital agency, providing solutions that help clients disrupt their market. We create a more compelling competitive advantage so businesses better resonate with their target customers, driving a greater return on marketing investment.

01202 559 559 www.fwx.co.uk/ FIVE CRM Stand Number 2240 Hosted CRM software system for call centres and other outbound calling scenarios such as lead generation, lead management, telesales and telemarketing. UK company & UK support. FIVE CRM is among the most flexible on the market with multiple databases, scripting and call control.

01249 566010 www.fivecrm.com/?src=B2B FIVE CRM / CallPro CRM Stand Number 700 As part of FIVE CRM, CallPro CRM is a hosted CRM software system for call centres and other outbound calling scenarios such as lead generation, lead management, telesales and telemarketing. UK company & UK support. CallPro CRM is among the most flexible on the market.

Scripts, auto-dialing etc.

01249 566 010 www.callprocrm.com/?src=CCC

Five9 Stand Number 200 Five9 is a leading provider of cloud contact centre software for the digital enterprise, bringing the power of cloud innovation to businesses of every size. The Five9 platform is reliable, secure, compliant, and scalable. It is designed to create exceptional personalised customer experiences. +49 171 2916761 www.five9.com/uk/en FL1 Digital Stand Number 1752 FL1 Digital is a St Albans based Web Design, Digital Marketing and Training company established in 2004 with offices in St Albans, Hertfordshire and Warwickshire.

01727 739812 www.fl1digital.com/ FLETCHERWILSON Stand Number 1582 FLETCHERWILSON produce engaging, intelligent films for commercial clients. We specialise in Thought Leadership and Content Marketing.

020 8534 6999 www.fletcherwilson.com/ FlexeStand Stand Number 1840 Need to source a new display ? Check out the multi awardwinning FlexeStand - the ultimate portable display. So easy-to-use, it bends, flexes, extends or reduces to always fit your space. With integrated screens running off USB sticks, play your presentations whilst still keeping life simple.

WOW! 01732 864194 www.flexestand.co.uk FLG (The B2C CRM) Stand Number 731 FLG is a B2C CRM that you build around your business, creating an automated environment with powerful workflows that map your sales processes. We provide a family of products that work seamlessly together to help you capture, manage, process and convert more enquiries quickly and efficiently.

01282 798 545 www.getflg.com Flume Training Stand Number 2790 Flume drives B2B sales performance through high impact training. They provide:-Sales approaches that work for today’s buyer - A game-changing training experience -Programmes built to drive measurable sales impact 07831 622 146 www.flumetraining.com

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FnX Media Stand Number 1356 We aim to make a difference to our customers by helping them to drive more business. We do this by creating video for B2B firms to help them generate leads, nurture them and help close sales.

020 3026 3506 www.fnxmedia.com/ Foehn Stand Number 710 Foehn’s cloud contact centres combine the best of technology and expertise for improving your customers’ experience. We offer the most comprehensive suite of professional services for cloud contact centres and are the Genesys PureCloud partner of the year.

0330 403 0000 www.foehn.co.uk Foleon Stand Number 2370 Foleon is an all-in-one creative suite for quickly producing web-based content that’s visually immersive, measurable, and proven to keep readers engaged.

It empowers organizations to replace all their PDFs and printed communication assets with responsive, media-rich web publications.

0031 203 032 822 www.foleon.com/ Force24 Stand Number 1860 Force24 is the next generation of marketing automation. UKbuilt and managed, the GDPRcompliant technology is packed with powerful features and supported by Force24`s team of passionate, strategic marketing pros. The result? Intelligent campaigns which look the part and generate qualified leads!

0845 485 3382 www.force24.co.uk FotoWare Stand Number 2630 FotoWare is one of the world’s leading Digital Asset Management companies and our mission is to enable people and organizations to do more with their content. www.fotoware.com/ Free Bird Film Stand Number 1842 Free Bird Film is a UK-based production company and social enterprise. We produce a whole range of video genres from promotional to training to event, and guarantee the highest cinematic quality and unrivalled flexibility in where we go and what we do.

07504 134 934 www.freebirdfilm.tv/

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Freshworks Inc. Stand Number 622 Freshworks Inc. is the leading provider of cloud based customer engagement software.

Freshworks` products make it easy for teams to collaborate with each other, and also help provide their customers with the best experience possible.

0189 280 5040 www.freshworks.com/ Fuze Stand Number 910 Fuze is a global communications and collaboration software company connecting the digital workforce.Our enterprise contact centre, calling, video meetings, chatting and content sharing platform reduces costs and complexity while providing bestin-class user experience improving customer satisfaction.

0203-695-7700 www.fuze.com G3 Comms Stand Number 230 G3 Comms are a specialist integrator and expert advisor in UC and Contact Centres, with 30 years experience and awardwinning engineers. Offering four key areas of expertise: Business integration, its own global network, 4D services to guide and optimise your solutions and global deployment.

020 7075 1400 www.g3comms.com Gala Technology Limited SOTpay Stand Number 686 SOTpay is the award winning cloud based ‘Cardholder Not Present’ payment technology from Gala Technology, which simplifies PCI DSS compliance, negates fraud related chargebacks and often reduces merchant acquiring charges when processing telephone, web chat or social media payments.

01709 911 661 www.sotpay.co.uk/ GeigerBTC Stand Number 2182 UK’s largest privately owned distributor of Promotional Gifts and Corporate Clothing. Adding value by working closely with you to look at your campaign and your message as a whole. Your brand our inspiration!

020 85692250 www.geigerbtc.com

Gem Worldwide Ltd Stand Number 2084 Domestic and International Courier Logistics with Full Storage, Pick & Pack Service 017 536 81500 www.GEMWorldwide.com Genesis Design Ltd Stand Number 2652 A global exhibition design company driven by creativity and enthusiasm. It`s about your brand ... delivered to captivate and engage your target audience.

Talk to us, we love to listen, responding with an enlightened, collaborative approach, using our insight for fine detail to deliver on schedule 01491 682277 www.genesisdesign.uk.com Genesys Stand Number 840 Genesys® powers 25 billion of the world`s best customer experiences each year. 11,000+ companies in 100+ countries trust our #1 customer experience platform. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, onpremise and in the cloud 020 3966 4324 www.genesys.com/uk Genii Ai Stand Number 476 Genii provides Descriptive, Predictive and Prescriptive Insights to contact centres by leveraging the Genii Advanced Analytics and Ai platform. +27 82 606 0780 www.geniianalytics.com Genius Marketing Stand Number 1454 We’re a full-service agency offering smarter branding, advertising and marketing support for medium sized businesses. Our USP is doing bigger, better brain work on every project so you get more than just good looking creative, you get smart strategy & innovative ideas that result in real revenue.

01344 874 844 www.geniusmarketingltd.com George Amua Stand Number 2190 George Amua is a traditional Ghanaian accessories brand.

All products are designed and handmade in Ghana. The owner of the company George has won accessories designer of the year in 2017 at the Ghana Territory Fashion awards. Creating beautiful unique products such as bags and shoes. The designs are enthused

by African style with European elements; merged together to create a great individual style.

00233 574 537 922

Giant Leap Video Stand Number 2442 Giant Leap’s Video and Photography specialise in all areas of video and photo production.

We are a team passionate about capturing the perfect shot. We are committed to delivering the best results by being attentive to our client’s needs and adopting a detail-oriented and professional approach.

0239 232 6774 www.giantleapvideo.com/ GiftPay Stand Number 1782 GiftPay is your perfect partner for reward fulfilment - enabling instant delivery of eGifts in bulk via email. Ideal for research incentives, sales & marketing promotions, prize draws, loyalty programmes, employee recognition and so on. Operating in the UK, USA, Australia and New Zealand.

020 3608 7980 www.giftpay.com giosg Stand Number 752 Our tools help businesses create meaningful interactions. giosg combines data and AI with feature-rich technology to provide intuitive solutions that help boost online engagement, customer service efficiency and conversion. www.giosg.com Go-Demand Ltd Stand Number 2842 Gold-Vision CRM Stand Number 1820 Gold-Vision helps mid-market businesses do business, better.

Affordable, integrated, fullycustomisable Sales & Marketing Automation platform - backed by support from a knowledgeable, in-house team of CRM and business experts. Find us at stand 1820 and be inspired at our CRM Masterclass.

01788 511110 www.gold-vision.com GoSquared Stand Number 2784 Over 1,000 businesses use the GoSquared platform to capture more and higher quality leads from their website.

With GoSquared`s proprietary behavioural analytics, thousands of sales teams every day are improving their lead-to-close time by qualifying and closing more deals, faster.

020 3868 9285 www.gosquared.com

Gradwell Communications Stand Number 934 Gradwell Communications Ltd, founded in 1998, is a cloud communications solutions provider with a focus on small to medium-sized businesses (SMEs).

It`s services which include SIP trunking, hosted phone systems and connectivity.

01225 800 800 www.gradwell.com

G-SMATT Europe Stand Number 2542 High Impact Visual Messaging and Beautiful High Tech Structures.

G-SMATT supplies Media Glass - transparent glass LED display installed into a modular structure system. Temporary spaces with huge transparent digital screens built in.

01865 688 221 www.g-smatteurope.com/

Graphite Digital Stand Number 1431 01273 679 333 www.graphitedigital.com/

Halifax Consulting Stand Number 2552 Halifax Consulting is a fast growing, global boutique training and consulting firm, specialized in B to B sales performance. Halifax offers hands-on, consulting & blended training services, delivered by senior seasoned consultants.

0033 1 30 61 81 91 www.halifax-salesperformance.com/

Graydon UK Ltd Stand Number 1176 Graydon provides business intelligence solutions for Fraud Detection, Risk & Compliance, Credit Management, and Marketing Information. By combining data with business insights, Graydon helps companies to expand their knowledge in order to strengthen their competitive position.

020 8515 1400 www.graydon.co.uk Grazitti Interactive Stand Number 1722 Grazitti Interactive is a global digital marketing services provider with offices in India, USA, Australia, and Singapore.

Servicing SMBs to Fortune 500 companies, we provide Marketing Automation, Digital Marketing, Web development, CRM, Market Research, and Advanced Analytics and Search services.

001-650-585-6640 www.grazitti.com/ GrowthStream Stand Number 2786 Growth Stream is the best, complete sales solution for your business. We are your shortcut to peak performing sales function. Increase sales, maximise revenue, speed up business growth. *Outsourced Sales*Sales Recruitment*Sales Consultancy.

We take a bespoke and tailored approach to 0771 102 0516 www.growthstream.co Grypp Corp Ltd. Stand Number 484 Grypp Confirm makes communication and acknowledgement of complex contractual, legal or mandatory information during a call, understandable and engaging for your customers by adding an easy to access, interactive visual dimension.

0160 4825 520 www.gryppcorp.com/

Hallam Stand Number 1464 Hallam is the multi awardwinning, strategic digital marketing agency for brands that want to thrive in the digital world.

0115 948 0123 www.hallam.co.uk Hastee Pay Stand Number 1070 Hastee Pay is an award-winning employee benefit that companies can offer to their workforce, which empowers employees to access a portion of their earned pay immediately to increase their choice and financial wellbeing.

Companies profit from the improved productivity all at no cost to the company.

0207 199 8626 www.hasteepay.com Heyware Stand Number 412 The #1 Quality Assurance software Our transaction monitoring and calibration software supports international best practices methodologies and we provide an industry leading adaptive learning platform.

045 6045 4000 www.heyware.com Highspot Stand Number 2570 Highspot gives businesses a powerful sales advantage to engage in more relevant buyer conversations and achieve their revenue goals. With 90 percent average monthly recurring usage and global support in 125 countries, Highspot is the most trusted solution for sales enablement.

1-888-916-SPOT www.highspot.com

HoduSoft Private Limited Stand Number 120 HoduSoft is well-known for being cost-effective and offers the best core solutions that in turn can make your business successful.

Having a decade-long experience in the VoIP industry, the founders of HoduSoft came up with many innovative products like HoduCC, HoduPBX, HoduConf, HoduBS & HoduSwitch.

0091 7948 939 393 www.hodusoft.com/ Hydra Creative Stand Number 2344 We are the London and Sheffield digital agency devoted to collaboration and client success.

We love a challenge, so whether you need websites, branding, digital marketing or video, we work hard to go beyond the realms of the possible, to ensure you achieve business brilliance.

0114 2509 578 www.hydracreative.com/ i2x Stand Number 724 i2x leverages the power of artificial intelligence to transform the human voice into actionable insights in real-time. i2x records, transcribes and improves every customer interaction taking place on the phone. +49 (0)30 72621316 www.i2x.ai/ identeco Stand Number 772 In a data-driven world, identeco has all your needs covered with its Business Support Toolkit.

For ÂŁ79.95 the online toolkit provides detailed company financial reporting on over 6m UK companies, as well as many other data services to grow your business, understand your customers and mitigate risk.

01527 549 531 www.identeco.co.uk IFS Stand Number 560 IFS Customer Engagement provides a complete solution to transform the contact centre: combining omni-channel contact technology with Customer Service CRM software in a single, uniquely configurable, AI-powered agent desktop.

0149 442 8900 www.ifsworld.com/uk/ solutions/ifs-customerengagement/

Igloo Vision Stand Number 1512 Igloo Vision is the shared VR company. In its ten-year history, Igloo Vision has worked on hundreds of Immersive VR projects for many of the world`s biggest brands. Based in rural Shropshire, Igloo Vision also has offices in London, Los Angeles, New York, Melbourne and Toronto.

01588 673 337 www.igloovision.com imapt Stand Number 2262 email marketing is easy to implement, everyone`s doing it.

But If you want to really drive sales it takes more than ogling opens and clicks. Send email campaigns and see named leads hitting your website in real time.

Stop monkeying about with opens and clicks, it’s time to start email selling.

0208 123 4334 www.imapt.co.uk/prospecttracking Inbenta Stand Number 320 Inbenta is a global leader in AI and natural language processing, whose patented technology fuels highly accurate search results for knowledge bases & e-commerce platforms, customer service chatbots, ticketing, and knowledge management. The result: reduced support costs and 90% self-service rates. +34 902 646 579 www.inbenta.com Inbox Insight Stand Number 1800 As a gateway to 3.5m professionals, we amplify your content to the best in-market buyers. A refreshing take on B2B lead generation and content marketing, we use data-driven tactics and the best multi-channel approaches to ensure the right message goes to the right audience, at the right time.

0800 161 5511 www.inboxinsight.com Incentives Solutions Stand Number 1744 Incentives Solution provides Sales Performance and Commission Management Solution to boost sales, increase sales rep motivation, simplify sales operation processes and improve control over commission payments Come and meet us on stand 1744 and be introduced to JOOPY, our awarad leading platform +44 203 540 0166 www.incentives-solutions. com/

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Inchoo Stand Number 1670 We are a full-service eCommerce agency with more than 450 successful eCommerce projects behind us! Whether you’re in the need for eCommerce marketing, analysis, or eCommerce development and consulting services, be assured that Inchoo has the expertise that will take your business to the next level!

00385 31 200 729 www.inchoo.net Infinity Stand Number 2022 Infinity brings clarity to every conversation you have with your customers. It is a call intelligence platform, and an integral part of the technology stack for marketing teams and contact centres.

0808 223 0801 www.infinity.co Infosit Stand Number 2444 Infosit specialize in custom application development, primary for for the hospitality, but also for automotive and financial industry.

We have great feedback and long-term cooperation with sector leaders, for more than 15 years.

07398 048423 www.infosit.com InGenius Stand Number 750 InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, InGenius easily adapts to unique contact center needs. +1 613.591.9002 www.ingenius.com Inisoft Stand Number 1076 With Syntelate XA, handle all channels from one simple interface. Use our simple dragand-drop design tools to design the perfect desktop for your contact centre agents. They’ll use their desktop to help your customers by voice, email, SMS, web chat and social media, and they’ll easily be able to blend across channels.

0141 552 8800 www.inisoft.com/ Inkpact Stand Number 2486 023 8110 3192 www.inkpact.com/

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innogy Consulting & Ventures UK Ltd Stand Number 1110 We understand that learning from and improving Customer Experience is one of the main levers for any Retail strategy. In the area of Customer & User Experience, we offer services in all phases: from vision and strategy to implementation, from customer survey to conception, design and implementation.

0203 905 2880 www.consulting.innogy.com/ en/ Inovedia technologies Stand Number 1003 inSurge Stand Number 1922 inSurge - Bridging the gap between your business and LinkedIn. inSurge is here to help you get the most out of LinkedIn in every department of your business, generating you more leads and revenue for your sales departments and even supporting your recruitment drives target your perfect demographic.

0800 124 4333 www.insurge.digital Intellectual Property Office Stand Number 2860 The Intellectual Property Office is responsible for the national framework of intellectual property rights, comprising patents, designs, trade marks and copyright. It is our duty to raise awareness on how to protect new ideas and innovation 0300 300 2000 www.ipo.gov.uk Intershop Commerce Cloud: everything you need to sell online Stand Number 2170 Why did Forrester Research name Intershop a leader in omnichannel e-commerce software? Well, our powerful cloud-based, all-in-one, software solution will run multiple webshops, showcase your brands and market products worldwide.

We make complex business processes easy to handle and scale as you like 07584 638704 www.intershop.com

Interventus Group Ltd Stand Number 2452 Interventus is a creative and strategic social media marketing agency, that helps businesses of any size reach their goals.

We`re a team of curious minded professionals who thrive on helping brands grow their online presence, and we make sure that our customers make the right connections with 0203 950 6820 www.interventus.co.uk

IPIA Stand Number 1410 INTEGRATED MARKETING WORKS BETTER WITH PRINT. The IPIA is a non-profit trade association, providing the essential connection between print and its markets.We keep marketeers up to date with what`s possible in print. Talk to us for innovative campaign ideas.

Check out our EPIC conference on 3 July.

01785 253 796 www.ipia.org.uk

Intraining Stand Number 280 Intraining is a leading national provider, specialising in providing apprenticeships, employability skills and qualifications that make a real difference in the workplace.

We work with some of the UK`s top organisations in retail, finance, utilities and logistics.

0330 123 1300 www.intraining.co.uk

iPresent Stand Number 2584 iPresent is an award-winning Sales Enablement software platform which connects Marketing with Sales teams ensuring that everyone who presents to clients and prospects is on-brand, onmessage and has access only to the most upto date portfolio of collateral available on a range of devices off-line.

01420 446290 www.iPresent.com

Introhive Stand Number 1650 Introhive is a sales automation, data enrichment and relationship intelligence software that is driving business transformation. It analyses internal contacts, making it easy to identify `who knows who` across the business. Introhive augments sales, marketing and Business development activity.

02073 057 350 www.introhive.com Intuitive Learning Stand Number 784 Intuitive Learning are leaders in post training knowledge validation and reinforcement. Our awardwinning application, Cognito, uses artificial intelligence and machine learning to drive and measure employee knowledge, delivering continuous learning over time.

077 2504 1020 www.intuitive-learning.co.uk IP Integration Stand Number 340 IPI is the Digital Contact Centre company, delivering pioneering solutions for exceptional customer and agent experience. We support over 55,000 contact centre agents handling over 4 million calls every day, across multiple sectors in the UK. Stand 340 or visit ipintegration.com 0118 918 4600 www.ipintegration.com

IUnetworks LLC Stand Number 152 IUnetworks is Armenia based company that have been providing B2G and B2B solutions since 2008. Alongside software development, IUnetworks provides system integration, ongoing maintenance, networking solutions, and hardware supply.

00374 11500 650 www.iunetworks.am/ Jabra Stand Number 970 Jabra`s range of contact centre headsets aid productivity, deliver superior customer satisfaction and empower agents so they thrive within noisy, busy working environments. For more information or a free trial please visit www.jabra.co.uk/contactcenter or call us on 01784 220 182 01784 220182 www.jabra.co.uk Jahyz MarkTech Stand Number 2324 Jahyz MarkTech is a Marketing agency specialised in Brand development and Lead Generation. Our mission goes beyond the delivery of content and leads, we are determined to generate meaningful interactions between your brand and your prospects turning them into loyal customers.

0203 026 6429 www.jahyzmarktech.com

JPL Telecom Limited Stand Number 870 JPL is an established UK company, specialising in the design and manufacture of wired and wireless headsets (including DECT and Bluetooth) and bespoke solutions.

Our goal is to give our partner channel sustainable headsets that will change the headset industry and will stream line their offerings.

01258 820 100 www.jpltele.com JSM Brand Exposure Stand Number 1846 JT Global Enterprise Stand Number 234 JT Global Enterprise is focused on helping you drive your strategy for Customer Engagement, Digital Transformation, Smart Retail, and Security and SD-WAN. We provide the Contact Centre and UC solutions for interacting with your customers online. And we can tie that securely into your retail network.

020 7920 2000 www.jtglobalenterprise.co.uk Just AI UK Stand Number 924 Just AI develops conversational AI technologies empowering a dialogue between a human and a machine. Our products including AI assistants, chatbot and voice skills platforms, help businesses of all sizes - from SMB to enterprises - to facilitate better communication with their key stakeholders. www.just-ai.com/ Just Digital Limited Stand Number 1750 Just Digital are specialists in time critical print and marketing services. As one of the largest full-service print and marketing services companies in the UK, we bring your projects to life across a range of disciplines. Print Displays Creative Online Fulfilment 01480 825000 www.justdigitalprint.co.uk Kingpin Communications Stand Number 2270 Kingpin is a specialist, multiaward-winning B2B technology marketing agency. Through big ideas and smart data, we help technology brands connect with audiences throughout the buying journey, with the right message, in the right environment, at the right time.

0044 2038 196 305 www.kingpincomms.com/

KJS We Are Direct Mail Stand Number 1586 Specialists in providing complete print to mail services. Whether you’re sending 100 or 100,000+ items, envelope enclosing, polywrapping or self-mailers, every job is handled with the same high level of service and integrity.

We’re ISO 27001 accredited for complete peace of mind with data security.

0173 334 2321 www.wearedirectmail.com Klood Digital Stand Number 1570 Most companies looking for marketing support are looking for three things: more visitors, more leads and ultimately more customers. Does that resonate with you? If so, come and talk with an inbound expert at Klood Digital, one of the UK`s premier HubSpot partners, and let`s see how we can help.

01908 299579 www.digital.klood.com/ KMS lighthouse Stand Number 474 The Lighthouse knowledge management solution improves performance and productivity, by providing agents, customers, and managers on all channels with real-time access to all the information they need to optimize customer service and to transform customer engagement into sales.

0208 089 1254 www.kmslh.com/ Kogan Page Stand Number 2320 Kogan Page is a leading independent global business book publisher with over 1000 titles in print. Founded in 1967, we publish award-winning content from the world’s leading business experts, to help organizations and professionals develop the skills, competencies and knowledge to thrive.

0207 843 1925 www.koganpage.com Komposer Stand Number 2732 We are a pioneering Brand Tech business disrupting the marketing industry. Our platform enables clients to create content & adapt existing content in a unique CGI environment - producing new product assets and content in minutes. Realise the adaptation potential of brand assets with the power of CGI 0203 355 1925 www.komposer.com

Kooomo Stand Number 1710 Kooomo works with worldrenowned businesses to increase online revenue by an average of 20% by combining our expertise and next-generation platform with a proven and affordable digital commerce cloud solution.

00353 1 878 7387 www.kooomo.com kulea.ma Stand Number 2734 Today’s customers demand 1-2-1 relationships. Personalised communications are no longer a luxury, they’re a necessity. Kulea. ma’s powerful personalisation & automation platform increases your customer conversion, acquisition & retention, all wrapped up in a package so simple your Nan can use it!

01908 889 764 www.kulea.ma Kuro Dragon Stand Number 1724 We are Kuro Dragon, a Northern based motion design and animation studio who are passionate about storytelling.

We use 2D/3D animation and motion graphics to help you turn your ideas into exceptional video content across TV, Digital and Online platforms. Please visit our stand 1724 to find out more.

0191 490 9126 www.kurodragon.com Kustomer Stand Number 981 Customer Friendships are created with Kustomer, the nextgeneration customer management platform for the people-first enterprise. Kustomer is intelligent, powerful, flexible, and scales to meet the needs of any contact center and business.

01-212-497-1188 www.kustomer.com/ Landingi - Landing Page Platform Stand Number 1982 Landingi is a landing page platform with 200+ fully adjustable templates to choose from, easy-to-use drag & drop editor and unlimited traffic making it the best choice for digital campaigns, enabling marketing departments to generate leads faster and independently. +48 882 591 571 www.landingi.com

Latcham Direct Stand Number 1430 Latcham Direct is a specialist provider of data, digital print, digital marketing, postal & fulfilment solutions working with customers throughout the UK. We pride ourselves on the quality of our solutions, customer service, project management and our investment in technology.

01173 118 200 www.latchamdirect.co.uk Lead Forensics Stand Number 2030 Lead Forensics can identify your anonymous website visitors that don’t enquire, turning them into actionable leads - in real time! We can provide you with: • Valuable contact details of the businesses visiting your website including names, email addresses and telephone numbers • Understand 020 7206 7293 www.leadforensics.com Lead Liaison Stand Number 2782 We help companies grow by using our platform to scale their Sales & Marketing Operations. All in one Sales & Marketing Software dedicated to streamlining your processes - from Event Lead Management and Marketing Automation to Visitor Tracking, Sales Automation and CRM. 07742 604 712 www.leadliaison.com?

Leadfeeder Stand Number 2230 Leadfeeder converts your website visitors into sales. Connect your website’s Google Analytics to Leadfeeder and unlock the power of seeing who`s visiting your site!

0203 289 1423 www.leadfeeder.com Lead-Results Stand Number 2680 Lead-Results helps sales professionals generate more sales from their prospecting activity.

Our clients love that we share actionable know-how and bestpractices that give them flexibility to address the challenges faced when prospecting next to the modern, digitally-driven buyer.

Chat @ Stand 2680 00351 939 313 187 www.lead-results.com/

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LeadSpotting Stand Number 1844 We`re an AI-driven business intelligence company focused on gathering data from open web sources & social media and transforming it into actionable sales intelligence and valuable insights. We offer an automated process of data collection & a clear-cut analysis of any target market or audience.

0972 54-4593583 www.leadspotting.com/

Lingo LeadGen Stand Number 1921 Lingo LeadGen ignites your sales growth with Telemarketing, Content, Email, Marketing Automation and Account Based Marketing to give the ultimate in Lead Generation and Lead Nurturing, maximising your sales and marketing at every stage of your buyer’s journey. Come & talk to us about your LeadGen. 01865 886340 www.lingo-group.com

Learning Pool Ltd Stand Number 850 At Learning Pool, we’ve got a fresh approach to partnering with customers. One that makes a real difference with a 98% customer satisfaction rate. The company is a full-service online training provider, offering courses, tools, and content creation to over 550 organisations and 1.8 million learners.

02071 019 383 www.learningpool.com/

LinkedIn Corporation Stand Number 2350 Reach the world’s largest professional audience with more than 580 million users in more than 200 countries. Generate leads, build brand awareness and drive website traffic with LinkedIn Ads. Find leads and close deals with LinkedIn Sales Navigator. www.business.linkedin.com/

Letterbox Distribution.com Stand Number 2480 As one of the UK’s top door drop and direct mail specialists for over 3 decades, we provide door drop nationwide through our own teams and a network of trusted suppliers. We offer a full print and design service and bring innovation to door drop through tracking, profiling and house count data.

020 8440 0400 www.letterboxdistribution. com/ Liberty Williams Limited Stand Number 2380 Accountants and tax practitioners with extensive experience, we sort the financial issues that all businesses face with ease via our fixed rate fee structure.

From large corporates to small SMEs, our dedicated team cover bookkeeping, corporation tax, year-end accounts, Payroll and RTI plus any other 0203 763 8500 www.libertywilliams.co.uk Lightico Stand Number 580 Lightico streamlines sales & service processes and improves CX in the critical last mile of customer journeys. While on a call with a contact center agent, customers can digitally sign documents, complete forms, verify ID, collect documents, see images and pay securely all from their mobile phones.

001 888 252 1440 www.lightico.com

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Linkfluence Stand Number 2372 Linkfluence is a social data and research company with offices in France, UK, US, Asia and Germany. We specialise in providing brands with consumer insights from social data that enable them to engage their audience with segmented, relevant content.

02035 144 562 www.linkfluence.com LiveCX Stand Number 286 Live CX offers fresh and innovative solutions for CX professionals globally. CX Journey Mapping Workbooks, CX Crowdsourcing Platform, Training and Consultancy.

07539 958 163 www.livecx.com/ London Chamber of Commerce Stand Number 1492 London Chamber of Commerce and Industry is the capital’s largest independent networking and business support organisation.

Championing London and representing the interests of London businesses, we create thousands of connections every year and offer our members a wide range of services.

020 7203 1970 www.londonchamber.co.uk/

Love2shop Business Services Stand Number 1807 We help B2B Marketers develop customer incentives and loyalty promotions that boost acquisition, improve retention, drive sales and encourage positive behaviours.

Our enticing loyalty platforms use physical and digital rewards to engage dealers, resellers, trade or channel audiences.

0330 134 0116 www.love2shopbusiness.co.uk Loxysoft Stand Number 370 Loxysoft offers the truly intuitive WFM tool ProScheduler.

ProScheduler is easy to learn, saves your centre time in scheduling agents, and automatically tracks employee hours- all while staying in your budget. Learn how Playbookthe new intraday dashboard, conveniently helps you monitor intraday!

0046 31 340 25 30 www.proscheduler.com Loyalty Magazine Stand Number 982 Loyalty Magazine is the most widely read title on the subject of customer retention. It covers loyalty as a broad concept, reward programmes, affinity, customer insight and CRM. Importantly, it focuses heavily on how technology is reinventing what is possible. www.loyaltymagazine. com 0157 2820 088 www.loyaltymagazine.com/ Luminoso Technologies, Inc. Stand Number 1040 Luminoso`s customer analytics solution for global B2C enterprises understands and quantifies customer feedback at scale, so you can improve the customer experience.

1 (617) 682-9056 www.luminoso.com/ Lumosia Stand Number 1186 .

Luware UK Limited Stand Number 630 Luware is a leading provider of customer service platforms based on Microsoft Unified Communications. Intelligent routing solutions that are deployed across all departments from contact center right through to help desk - are our core competency. +41 58 404 28 00 www.luware.com

M12 Solutions Stand Number 372 By integrating industry-leading communications products as one solution in the cloud, our clients enjoy superior features and functionality, on demand, to use anywhere. And with per feature, per user, per month pricing, our clients receive the right services for them, where and when they need them.

0345 408 1212 www.m12solutions.co.uk/ services/contact-centre/ Machbizz Marketers Pvt Ltd Stand Number 2000 Get more quality from qualified leads by setting not just the market you want to reach, but the most motivated buyers within it. Lead Generation service with a difference. Discover which of the 34M+ leads in our global DB are in your target markets, and looking around right now for your solutions.

0164 659 19271 www.machbizz.com/ Mailing Guy Ltd Stand Number 2340 Here at Mailing Guy we offer a unique Direct Mail, Litho & Digital Printing along with Large Format & Event Branding Service.

We pride ourselves on offering a first class service at a competitive price to fit within any marketing budget.

01708 86 55 44 www.mailingguy.co.uk Maintel Stand Number 324 At Maintel, we transform our customers` communications from conventional to exceptional.

Maintel is a fast-growing provider of managed communications services for the public and private sectors, partnering with leading carriers and vendors to deliver effortless communications solutions to a bro 0755 744 2116 www.maintel.co.uk Marke Creative Merchandise Limited Stand Number 1942 Marke Creative specialise in the art of creative merchandise. We provide industry-leading creative support to express your brand’s philosophy in a fun & clever way.

Building campaigns with best in class products. Come down to Stand 1942, to see the great selection of sustainable products on display 020 8640 2999 www.markecreativemer chandise.com

MarketMakers Stand Number 1620 The UK’s No.1 B2B telemarketing agency specialising in inside sales, lead generation, appointment setting and data services for SMEs and Enterprise businesses. We are experts in delivering ROI focused campaigns for clients including Virgin Atlantic, Karcher and Travelodge.

0845 468 0880 www.marketmakers.co.uk MarkSpace Media Stand Number 1412 MarkSpace Media is a B2B Lead Generation, Demand Generation & Staffing company offering an array of solutions that are customized, competitive & consequential. Our services are broadly classified as Business Optimization and Information Technology services. +1 201-689-2160 www.markspacemedia.com Marmalade on Toast Stand Number 1572 Creative studio focused on producing thoughtful, beautiful design for branding and digital.

We help brands create and tell their stories through a multitude of disciplines with informed design at the core. Clients include Samsung, Tom Ford, Sky, Estée Lauder, Harrods, NATS and BNP Paribas.

01962 600 140 www.marmaladeontoast.co.uk Maru/Blue Stand Number 1932 Maru/Blue is a premium quality data services firm that provides reliable global solutions for brands, agencies, and market research firms. We create value for our clients by connecting them with expertly profiled known respondents. The result? Reliable, reproducible insights. +44 (1489) 779800 www.marublue.net/ Mason & Wake Stand Number 2852 Talent is at the core of everything we do. We know that finding ideal Sales, Marketing & Business Development roles for impressively talented people is a weighty responsibility and a huge privilege.

Everything we do starts with finding out who you are and what you need on a personal level.

0203 432 5453 www.masonwake.com

Maximum Network Solutions Limited Stand Number 422 We are an independent, contact centre software development company, specialising in multichannel customer engagement solutions. AI, self-service IVR, voice biometrics & multi-lingual, switchable chatbots. We design solutions offering the ultimate in automated, personalised customer experience 03335 660 000 www.maxnet.co.uk Mazaru Stand Number 786 We make great conversations happen in everyday service - wisely reducing contact, increasing sales and improving customer satisfaction. Our content, training, benchmarking and strategy advice nurtures CX environments including digital, social, retail, whitemail, email and phone.

0330 123 9930 www.mazaru.com Melissa Global Intelligence Stand Number 1336 Melissa Global Intelligence are a leading service provider offering global identity verification and data quality solutions. Using our business intelligence and cuttingedge technology, Melissa provide identity and data verification to support your Marketing and Know Your Customer initiatives.

02077 180 070 www.melissa.com/uk Membit Stand Number 946 With the industry’s most efficient AI chatbot and built-in integration to various live-agent systems, Membit delivers a great holistic solution for the customer experience journey.

00972 526 699124 www.website.membitbot.com/ Merchants Stand Number 912 Merchants is a leading Customer Management Outsourcing solution provider specialising in delivering exceptional customer experiences. We have 35 years of experience designing, building and operating contact centres around the world on behalf of blue chip clients.

00271 1575 2000 www.merchantscx.com/aboutus

MERJE Stand Number 948 We recruit Mid-Senior-level Customer Contact roles, placing the best leaders and operationsminded specialists into customerfacing environments. Additionally, the MERJE Front-Line Talent team focus on entry-level to Team Manager Contact Centre roles, on both an ad-hoc basis and as volume campaigns.

0161 883 2740 www.merje.com

MPS Marketing Services Ltd Stand Number 2424 Modern, magnificent & impressive, MPS is a top performing transactional & postal services provider to all levels of industry, commerce & government. Delivering market leading processing, personalisation & postal delivery of data-driven letters, business critical & marketing print. Innovation is key.

0127 547 4354 www.mpsukltd.com

mGage Stand Number 1000 020 76 33 5000 www.uk.mgage.com

MVinci Trade Stand Number 2752 Professional Ecommerce Entrepreneur with over $10 ML in sales over the last 4 years. The Amz Vinci System (www.www. theamzvincisystem.com) is a growing company selling physical products on 8 different Amazon worldwide marketplaces.Offering training to begin, grow and expand businesses.

0790 825 1656 www.theamzvincisystem.com/

MG Promotions Ltd Stand Number 1330 At MG Promotions we’re dedicated to making your brand or company shine. We can provide premium event and exhibition staff, as well as front-of-house staff, all of whom are hand-picked and tailored to each individual event or campaign. Our office is based in central London, yet we also have a dedicated team nationwide. If you think we can assist you in any way, then please get in touch by visiting our stand (1330) www.mgpromotions.co.uk Mimeo Stand Number 2376 0808 208 4260 www.mimeo.co.uk/ Mitel Stand Number 950 Powering more than 2 billion connections every day, Mitel has the broadest portfolio of business phone systems with mobile working capabilities innovative collaboration applications that help distributed teams work together and multi-channel contact centres that transform customer experience.

01291 430 000 www.mitel.com Moneypenny Stand Number 2082 Moneypenny is revolutionising the way businesses manage their live chat. We combine gold-standard software with real people ensuring no chat goes unanswered. • Gain flexible support for your chats • Capture every business opportunity • Create a great first impression - 24/7 0345 123 3700 www.moneypenny.com/uk/

Napp Stand Number 2741 Enable better client conversations with a powerful sales app.

Manage relevant sales content with Napp Sales Enablement Platform. - Increase cross-sales Insight into your clients` interests - Improve CRM adoption with in meeting follow ups - Become topof-mind at resellers 0454 242 8060 www.napp.com Natterbox Stand Number 272 Natterbox is a global, cloud-based telecommunications company.

The world`s 1st global business phone system, 100% embedded and managed within Salesforce.

Our technology can help you make and receive calls, retrieve records and automatically log calls within the relevant object in Salesforce.

0203 510 0500 www.natterbox.com Nemorin Creative Film & Video Ltd Stand Number 2274 Branded Video Production for agencies, publishers, brands and SMEs globally. At last, you can enjoy the huge growth of branded video without the ongoing overheads of kit, software, studios and personnel. Selected partnerships now available via Nemorin.com 0330 122 4714 www.nemorincreative.com/

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NFON Stand Number 740 NFON is a cloud PBX provider counting more than 15,000 as customers. They offer an easyto-use, independent and reliable solution for advanced cloud business communications.

0044 2037 406740 www.nfon.com Nimble Elearning Stand Number 584 Nimble`s approachable elearning platform makes it super easy to create engaging courses and share them with your teams. Our elearning tools are quick to pick up and easy to understand, saving you time and money! trynimble. com 01453 823 029 www.nimble-elearning.com/ No Magnolia Productions Stand Number 1986 Do your videos always get the best ROI? We can help: we’ve been creating brand films, training & event content, animated explainers, social campaigns and more for over 10 years, so we know what works and what doesn’t. We listen, ask the right questions, and create engaging video that gets results.

0118 324 3500 www.nomagnolia.tv Noetica Stand Number 524 For over 22 years Noetica has perfected a unique set of contact centre productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive telephony platform (NVP™). We will be showcasing a newly patented AI-oriented technology called LPD™ (Live Person Detection).

0345 0181 070 www.noetica.com Nominet Stand Number 2272 Nominet has 20+ years` experience running .UK and is one of the largest domain name registries. Talk to us about how brands are now able to own and control an entire branded corner of the internet with a .brand domain, the benefits these bring and how they may impact future marketing strategies.

01865 332 244 www.nominet.uk/registryservices/

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Norrvik Stand Number 1074 Norrvik cloud contact center enables seamless interaction with customers no matter whether it`s voice, web, email, social or video. Omnichannel is here to stay and the ability to connect from anywhere, at any time.using our state of are platform we gurantee your customer satisfaction and positive www.norrvik.net

Oban International Stand Number 2332 Oban International is the leading digital marketing agency specialising in international growth. By identifying our clients` biggest opportunities for global expansion - and ensuring they avoid costly mistakes - we help ambitious brands hit tough global targets.

01273 613400 www.obaninternational.com

Northern Print Solutions Stand Number 2250 VOTE PRINT! Northern Print Solutions are an obsessional collective, passionate about print, paper and the service we provide our clients. Experts in all manner of print, brew loving, canny, print geeks. Do you VOTE PRINT? Find us to learn more!

0191 411 1698 www.northernprintsolutions. co.uk

OBRIEN DIARIES LTD. Stand Number 1848 OBRIEN’S of Dublin, Specialist Manufacturers for 30 years+ of Desk & Pocket Diaries, Notebooks, Journals & Calendars - All Customised inhouse, for large & small Companies - Special Corporate Pages & Colours, Special Covers etc. DESIGNED TO ENHANCE YOUR UNIQUE IDENTITY - Yes! Paper Images last longer + 353 [0] 1 6266722 M087 2434359 www.obrienprinting.com

NTT Advanced Technology Corporation Stand Number 486 NTT Advanced Technology, an R&D subsidiary of Japan`s biggest telecom operator, aims to be a `Value Partner` that helps customers solve various issues by advanced ITs. We commercialises advanced technologies developed

by NTT R&D according to market needs and will provide them to various market +81 44 589 5894 www.ntt-at.com/ Nuacom Stand Number 882 NUACOM is one of the leading companies in VoIP communication. Offering not only full services of VoIP Globally but over 50+ features and seamless integrations with all major CRM systems such as Salesforce, Pipedrive, Hubspot and many more. Explore what your phone system can do for you.

00353 1800 814 995 www.nuacom.ie/ Oak Innovation Limited Stand Number 380 Oak Innovation helps organisations to improve customer experience, protect reputation, meet compliance and simplify workflow. As a long-standing provider of communication management solutions, we have considerable experience in capturing, storing and analysing communications data.

0800 9889 625 www.oak.co.uk

Odigo Stand Number 444 Odigo enterprise cloud contact centre helps large organisations connect with individuals. It`s an omnichannel contact hub that cultivates the value in every conversation - building happy, productive relationships between your people and your customers.

Customer experience as it was meant to be.

0330 588 8000 www.odigo.com oe:gen Stand Number 2546 oe:gen is a Salesforce partner agency with a mission - to help you keep your customers, partners and employees happy with gorgeous, intelligent Salesforce creations, tailored to their needs.

0115 890 3333 www.oegen.co.uk/ Olive Communications Stand Number 950 Olive is the UK`s leading managed service provider with experience and success migrating clients to the cloud with an emphasis on transforming business capability and agility by leveraging the power of convergence and technology, with a dedicated focus on tangible customer experience improvements.

02036 753 300 www.olive.co.uk

Olive Communications Stand Number 950 Olive believe that customer service should be simple and brilliant, achieved by turning leading contact centre capabilities into simple tailored user profiles, enabling our customers to consume world-class customer engagement & workforce optimisation tools from a secure & resilient cloud environment 02036 753 300 www.olive.co.uk Omilia Stand Number 862 Omilia is a leading provider of NLU enabled natural dialogue interaction solutions to enterprises throughout the world. By taking an Omni-channel approach to the design of its technologies Omilia provides its customers with a unified platform for conversational customer service across all channels.

30 210 6930664 www.omilia.com Onalytica Stand Number 2634 Onalytica provides consultancy-led influencer marketing software for marketing and communications professionals looking to identify and engage with social media influencers. Our software enables brands to implement and run structured Influencer Relationship Management programs.

02031 301 928 www.onalytica.com Oneflow Stand Number 2743 Oneflow provides a powerful sales acceleration tool that automates the last mile of the selling process.

Sales teams use Oneflow to increase sales velocity. Shorten your sales cycle and increase hit rates with interactive e-contracts, live editing, and fully mobileresponsive e-signature tool.

00 46 8 517 297 70 www.oneflow.com OneTrust Stand Number 1770 OneTrust is the global leader in privacy management and marketing compliance software.

More than 1,500 customers, including 200 of the Global 2,000, use OneTrust to comply with data privacy regulations across sectors and jurisdictions, including the EU GDPR, ePrivacy (Cookie Law).

0800 011 9778 www.onetrust.com

OneUp Sales Stand Number 2686 Use gamification to build a culture of success through lively leaderboards, personalised deal celebrations and automated sales competitions with OneUp Sales, a sales motivation and management platform built for the modern sales team.

03330 808 3310 www.oneupsales.co.uk OptiOp Quality Management Stand Number 482 Streamline and improve your quality management process; reduce the time / effort needed to create employee scorecards, evaluate performance, provide feedback, track and manage action items, calibrate and report on the quality and compliance outputs of your employees.

Measure, analyse, improve!

0141 416 1476 www.optiop.com OUTSOURCE GLOBAL Stand Number 2551 Outsource Global is Nigeria`s leading global contact centre, business & knowledge process outsourcing provider; it has successfully made Nigeria an international KPO/BPO outsourcing destination. We are the first International standard compliant commercial contact centre in West Africa.

0203 026 5881 www.outsourceglobal.com Parkes Display & Expo Stand Number 1700 Parkes Display & Expo design and supply exhibition stands and display systems along with the accessories including counters, iPad holders, promotional merchandise and carry bags.

01767 603930 www.parkesexpo.com PAteam Stand Number 774 PAteam is your one-stop-shop for implementing robotics.

From process optimization to implementation or building your strategic road map with a Center of Excellence to setting up a Robotic Operating Center. With many years of expertise around Automation within the company and an own R&D department. www.pateam.co

PCI Pal Stand Number 480 PCI Pal provides secure payment solutions for contact centres and businesses taking Cardholder Not Present (CNP) payments. PCI Pal`s globally accessible cloud platform empowers organisations to take payments securely without bringing their environments into scope of PCI DSS. 02070 303 770 www.pcipal.com PCI Telecom Stand Number 876 PCI Telecom assists companies taking card payments over the telephone to do so in a safe, secure and compliant manner.

Our hosted Level 1 solution allows callers to enter their own card details whilst staying on the call with a live agent. Hassle free and 100% fully Level 1 PCI DSS compliant.

0330 022 0660 www.pcitelecom.co.uk Peek & Poke Stand Number 2429 We make branded games to support your marketing. Ready to be customised to your brand, our games work seamlessly across desktop and mobile, delivering a great experience for you and your audience. Come see us at stand 2429 and learn more about how a branded game can work for your business.

0114 399 1011 www.peekandpoke.com Pennine Stand Number 356 0161 763 2000 www.wearepennine.com/ Personal Online Marketing Solutions Cloud Ltd. Stand Number 1115 POMS Cloud Ltd. Provides personalized content for your advertising campaigns, promotions and social communication. With our technology you can enhance your communication materials with videos, ads and other forms of content that are tailor made to your individual customers.

00353 87 437 2952 www.pomscloud.ie PFS Stand Number 832 From eCommerce contact centre expertise to fulfilment and fraud protection, PFS works to keep our clients’ operations running smoothly. For over two decades we’ve developed our technology capabilities, customer service solutions, fulfilment operations, omni-channel practices and much more. www.uk.pfscommerce.com

Phase Print Ltd Stand Number 1541 Dedicated to providing marketing support, creative design service and a wide range of printing solutions for over 20 years, Phase are much more than just a printer, we provide you with superb customer service by listening and understanding your needs and goals, we take the hassle out of print buying 017 737 64288 www.phaseprint.com Pink Lizard Promotions Stand Number 2020 Want to make an impact with a prospect? Then come and visit us as we are the branded merchandise specialists and we can advise you on what will or won’t work. We also have a fab goodie bag for you so you will never forget us either!

0136 269 3710 www.pinklizardpromotions. co.uk

PPC Protect Stand Number 2004 Ad fraud is estimated to have cost online advertisers over $16 billion in just 2017 alone. We decided it was time someone did something about it. Our platform delivers high end ad fraud protection for Google Ads marketing campaigns.

Made for marketers, by marketers.

01204 235 288 www.ppcprotect.com

Pipeline Upgrade Stand Number 2120 You asked, we listened and Pipeline Upgrade was born! A new way to build a qualified sales pipeline, with no excuses and finally on your terms. Pipeline Upgrade is a simple, exclusive and reliable business meeting generation service, where results are commercially guaranteed to increase ROI. 02037 019 512 www.pipelineupgrade.com/

Premier CX Stand Number 780 Premier CX is an award-winning, point-of-contact creative agency specialising in helping contact centres optimise their customer experience across all channels.

We work with some of the UK`s largest contact centres to reduce user effort, create brand consistency and improve customer satisfaction.

0345 071 1359 www.premiercx.co.uk

Pisano Ltd Stand Number 941 Pisano is a technology company that provides customer experience solutions to businesses where they can collect feedback, engage with customers in real time and analyze metrics that matter. +44 (0) 1753 916 797 www.pisano.co/en

Professional Sales Association Stand Number 2682 The Professional Sales Association is dedicated to support and campaign on behalf of B to B Salespeople, predominantly Sales Agents, although we have a significant number of Direct Sales Representatives. The support we give ranges from free legal advice, a pay for Contract Reading Service, plus.

0207 611 2500 www.unitetheunion.org/psa

PMYB Stand Number 1830 PMYB are the only ChromoInfluencer Marketing Agency in the world. PMYB help leading B2C brands to achieve the highest ROI using the most effective influencers. They develop and fully manage data-driven influencer campaigns globally with their unique 5 stage ChromoInfluencer™ selection process.

0208 9355 190 www.pmyb.co.uk

PPS Print Stand Number 2334 Visit a stand where any of your marketing communication questions are answered. Our experts will talk to you about print, writing good quality content, building existing customer relationships, promotional items or anything GDPR related. Look forward to meeting you.

0173 334 9881 www.pps-print.com

Promotion Line Stand Number 1418 An integrated marketing agency that prides itself on bringing businesses and brands to life. It`s by understanding what motivates people that allows us to give ideas purpose that deliver experiences, builds brands and ultimately drives sales.

01206 338900 www.promotionline.co.uk

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Prospect Research Stand Number 1870 Prospect Research is a B2B telemarketing company, based in Cambridge, UK. We provide telemarketing services that can help you to engage with decision makers in your target industries in an effective and efficient manner, in order to promote your products and services.

01223 354 151 www.prospectresearch.co.uk/ Prosper² Stand Number 1654 Prosper² Rewards is the UK’s leading rewards programme for SMEs. Create your own rewards programme with Prosper² . - Cost effective out of the box solution - Flexible and adaptable to your business - Improved customer loyalty and engagement 0203 814 1410 www.prosper2.co.uk/ ProtoFast Stand Number 1060 ProtoFast is a user experience design company focused on making it easier for founders of digital products to go from Idea to an MVP or Prototype in 2 weeks or less. This is then tested with potential users, and the learnings from these tests with users are then used to build the final product.

07423 5066 33 www.protofast.io ProvenWorks Stand Number 251 PhoneTools, an intuitive TPS & CTPS screening solution designed for Salesforce®, brought to you by ProvenWorks. Give clear guidance to your users with our automated and interactive screening. Easy configuration for quick and ongoing PECR compliance.

0118 321 7405 provenworks.com/ ProxMax Ltd Stand Number 1532 ProxMax deploy a revolutionary Beacon Technology to enable organisations to reach out to local footfall / customers by sending service messages and adverts directly to Smartphones.

0793 616 1405 www.proxmax.co.uk

PushON Stand Number 2310 PushON is an eCommerce agency that helps B2B companies grow online. We deliver successful strategies and growth through the application of market research & insights, audience definition, systems architecture review, functional requirement gathering, website development & digital marketing services.

0161 8207628 www.pushon.co.uk/ Puzzel Stand Number 820 Puzzel is an omni-channel, cloud contact centre solution with the flexibility and scalability to support smaller enterprises and global corporations. Voice, e-mail, SMS, web-chat, social media channels and Artificial Intelligence (AI) are all managed in a single, easy-touse application.

0333 300 0066 www.puzzel.com/uk/ QPC - Genesys PureCloud Stand Number 935 We help the world`s leading companies - including Sky, Virgin Media and Vodafone - retain their customers, reduce costs and increase sales using innovative contact centre technology, people and process solutions.

01352 705863 www.qpc.com/ Quobis Stand Number 233 Quobis is a leading European company in the delivery of carrierclass unified communication solutions for telcos and enterprises. Quobis is wellknown as one of the leaders in the deployment of WebRTC technology after being involved in the release of the industry-first WebRTC application server. +34 986 911 644 www.quobis.com/ Radix Communications Stand Number 2184 If you need B2B tech content that gives you an edge, come and have a chat. We have 11 specialist B2B copywriters, creating everything from ABM content to video scripts - for about 100 different tech brands. Drop by for free writing guides, and advice to help you create razor-sharp content.

01326 373 592 www.radix-communications. com

RANDOM DYNAMIC RESOURCES LTD Stand Number 2386 We research Africa. Random Dynamic Resources is a frontline fieldwork company providing market research services in more than 35 markets across Africa.

With a strong focus on subSaharan Africa, we combine our expertise and deep understanding of the African diversity to enrich your research project 012 952 907 www.randomdynamicresources.com Rank no.1 Stand Number 2432 Authorized Google partner with all specialisations.Making profitable campaigns for our clients, is our main goal within everything we do. Our model is based on a reciprocity, so we only grow when our clients grow.

020 3287 6444 www.rankno1.co.uk Reach Printing Services Stand Number 2342 Reach Printing Services is the manufacturing arm of Reach PLC (formerly Trinity Mirror PLC) the largest news publisher in the UK, incl. Daily Mirror, Daily Express, OK! & a host of regional titles.

We have a wealth of experience in printing quality products on-time and in-budget for our clients.

0345 307 3276 www.reachprintingservices. co.uk

Red Flag Alert Stand Number 2450 Red Flag Alert greatly enhances sales and marketing by providing up the second B2B datasets aggregated from market leading data owners. Our software enables businesses to build focused marketing lists using compliant data, and equips sales teams with key information to maximise marketing ROI. 0344 412 6699 www.redflagalert.com/ Red Rabbit Productions Limited Stand Number 2448 Red Rabbit Productions is a creative production company offering a wide range of visual services including filming, editing, photography, 3D modelling and augmented reality production.

Established for over 15 years we cover many sectors from technology to events coverage.

01462 451773 www.redrabbitproductions. co.uk

REACH Telecom Services Stand Number 142 REACH, a PalTel Group Company, is a customer contact center that offers a wide range of performance driven and high quality BPO services. We aim to reshape the call center outsourcing and customer experience through powerful solutions and creative OMNI channels that surpass our clients` needs.

00970-2-2945000 www.reach.ps

redk Stand Number 2770 redk delivers high performance CRM solutions for sales teams and their organisations. redk`s experience delivering Sales optimisation and related CRM technologies help companies enhance their competitive advantage by implementing performance-centric technologies and best practices.

020 3587 7753 wwwuk.redk.net/

ReadSpeaker Stand Number 282 ReadSpeaker is the global voice specialist with 20+ languages and 70+ lifelike synthetic voices. Using our own stable of industry-leading technologies, we deliver some of the most natural-sounding, highquality text-to-speech (TTS) voices on the market to over 10,000 customers in 65 countries.

31 30 692 44 90 www.readspeaker.com/text-tospeech-software/

Refract Stand Number 2547 Refract helps companies reveal the route to improved sales conversations which leads to more successful sales outcomes. Using AI, highlight coachable insight for every call and individual, understanding the makeup of top performers, why deals close, and the decisive moments for coaching and feedback 0203 603 8785 www.refract.ai

Real Learning Stand Number 2421

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Receptional Limited Stand Number 1810 Receptional is an award winning Digital Marketing agency, including `Best UK Search Agency` at the 2018 Drum Search Awards.

Services include Paid Search (PPC), Organic Search (SEO), Link Building and Web Design. If you`d like to know how we can help promote your business, our stand is 1810 0152 571 5520 www.receptional.com

Regional Recruitment Services Stand Number 776 Our Contact Centre and Sales department provides nationwide recruitment support to companies who require temporary or permanent employees. We get to know your business, then tailor our solution to suit you! This can mean utilising our unique Assessment Centres, to support high volume recruitment.

0116 262 3733 www.regionalrecruitment. co.uk/ Reputation.com Stand Number 2620 With over 2 million customers, Reputation.com is the only complete Online Reputation Management platform, trusted by leading companies worldwide from 77 different industries including Retail, Hospitality and Automotive to manage online reviews, customer sentiment, social media and business listings.

0800 066 4781 www.reputation.com Resourcebase Stand Number 2536 Resourcebase is a scaleable Digital Asset Management, Web2Publish, Marketing Project Management and Proofing platform. Clients include Aon, Capita, Chevron, Eat Natural, Ecclesiastical Insurance, Laing ORourke, Simplyhealth, Subaru and Oxfam. Come and see us on Stand 2536 for a 10 minute de 01845 576102 www.resourcebase.com ResponseiQ Stand Number 274 We are an intelligent callback platform that helps businesses increase the number of inbound sales calls they get and drastically improve their website conversion rate.

020 3318 7255 www.responseiq.com/ ResponseiQ Stand Number 274 Make every call count! We are an intelligent callback platform that helps your business increase inbound calls and conversions with you existing marketing efforts. Give your website users the ability to request a free instant callback with a simple widget while gathering deep insight.

0044 203 3187 255 www.responseiq.com/

ResponseTap Stand Number 1005 ResponseTap’s call tracking software allows you to display a unique phone number to each visitor on your website. By understanding the online journey prior to the call, you can use it to inform the conversation and route the call to the best agent, without the need for an IVR. www.responsetap.com Retap ApS Stand Number 1812 Retap Drinkware is reusable bottles, carafes and water glasses especially designed to drink tap water from - either filtered or straight from the tap. Refilling reusable drinkware is easy, inexpensive and the most ecofriendly way to drink water. Retap Drinkware can be logo-printed and customized. +45 7734 0765 www.retap.com/ RingCentral Stand Number 310 RingCentral Contact Centre is a cloud solution, for the digital era, that offers powerful omnichannel capabilities. Coupled with workforce optimisation, it helps ensure maximum efficiency and increased customer experience.

0800 098 8136 www.ringcentral.co.uk RMG Networks Stand Number 722 Experts in the contact centre environment for 4 decades, RMG`s unique solutions focus on the right mix between visual performance management and visual communications, providing staff with high-impact, customised internal messaging merged with unified, actionable and real-time performance metrics.

0203 868 6930 www.rmgnetworks.com/ contact-center-solutions/ Roantree Promotional Marketing Stand Number 1662 Roantree has been trading for over 20 years, we have always been proud of providing excellent customer service and take every care to ensure that your promotional items and the service you receive is second to none. All products we supply are ethically sourced and safety tested. BPMA Charter members 0844 225 0470 www.roantree.co.uk

Roivenue Stand Number 2482 ROIVENUE™ is a data-driven suite for marketing strategy decisionmaking, managing marketing ROI and channel attribution. Using data-driven attribution models and CLV, it allows marketers to identify under-performing campaigns, address over-invested channels, and make decisions that maximize ROI. +420 721 881 783 www.roivenue.com Russell Printers Limited Stand Number 1540 Russell Printers Limited supply a wide range of printed products.

We offer high quality print services at competitive prices with a first class service for businesses in the UK. Our extensive list of products range from brochures, leaflets, stationery, exhibition & promotional products and clothing.

0121 236 2784 www.russellprinters.co.uk S2W Media Stand Number 1920 S2W Media is a global B2B Lead Generation company which adds value to the existing lead generation process of the clients by creating a list of look-a-like customers using our inhouse technology. This has helped our clients reach the target audience and has generated a greater returns on their investments.

020 3911 2162 www.s2wmedia.co.uk Sabio Stand Number 430 Sabio delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences helping organisations to optimise their customer journeys by making better decisions across their multiple contact channels. Follow us @ sabiosense 0344 412 3000 www.sabiogroup.com/ Sales Coaching Solutions Stand Number 2590 `We genuinely believe when it`s delivered correctly sales and customer service is exactly the same thing`. Our training, coaching and e-learning, is based on The 4 Key Pillars of Sales Methodology as featured in Secrets of Successful Sales, our Amazon Best Selling and WH Smith Top 10 book.

02036 009 967 www.salescoachingsolutions. co.uk/

Salesapps Stand Number 2582 Salesapps is a Sales Enablement mobile application, we modernise and optimize the effectiveness of your Sales and Marketing teams.

1. Transform your client meetings 2. Boost your salesforces 3.

Motivate your teams 03362 375 8079 www.salesapps.io SalesMatch Ltd Stand Number 2586 SalesMatch is a psychometric behavioural assessments specifically for sales professionals and contact centre agents. Its cloud-based profiling service enables businesses to quickly, accurately, and cost effectively, identify and match the right salesperson, or contact centre agent for the job.

0044 1983 303011 www.salesmatch.com SalesSeek Stand Number 2130 SalesSeek is your CRM, Marketing, and Customer Success Platform.

It’s designed to connect your business and make it simple for teams to nurture prospects, win deals and serve customers. www.salesseek.com SBT Research Pvt Ltd Stand Number 1776 SBT Research - A Global Publisher Network - for B2B Advertising programs - Marketing Qualified Leads - Content Syndication Lead Gen Demand Gen, - Email/ Digital marketing - B2B Intent Data - Artificial Intelligence Organic Leads - Persona/ Portfolio Marketing - Customized Data Re 0347 871 3966 www.sbtresearch.com Screen Pages Ltd Stand Number 2414 0193 23 59160 www.screenpages.com/ Secura Stand Number 1746 Secura supports digital agencies, e-commerce retailers and software developers with secure, flexible cloud hosting and expert Azure management, removing our customers’ infrastructure headache so they can concentrate on running their businesses. All our solutions are backed by expert UK support 24/7.

0207 183 2540 www.secura.cloud/

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Seller Performance Ltd Stand Number 2650 Seller Performance are sales professionals with great credentials in the expert use of psychometric and behavioural profiling and the application of structured sales process to increase sales. Learn more on our stand and seminars to persuade and influence prospects using “Three Brain” selling 07720 94 8201 www.sellerperformance.co.uk/

Senuto Stand Number 1450 Senuto lets you plan, monitor, and optimize marketing activities in Google. Senuto is an SEO analytics platform and knowhow consultancy. Get more data and easily improve your search engine ranking through datadriven content marketing. Use machine-learning algorithms to rank higher!

020 7193 6453 www.senuto.com/en

shopware AG Stand Number 1872 Shopware is a leading open source eCommerce platform. As an independent, equity-financed company, we are focused on revolutionising digital trade. We develop high quality software and work closely with our 1,200 partners and 80,000 customers in order to optimise our product.

0203 095 2445 www.shopware.co.uk

Sidetrade Stand Number 2086 Sidetrade provides Artificial Intelligence solutions that reveal untapped opportunities to acquire new customers, grow customer lifetime value, and accelerate cash flow. More than 1,500 companies across industry sectors in 80 countries use Sidetrade to gain a competitive advantage.

0203 608 9850 www.sidetrade.com/

Semafone Stand Number 730 Semafone provides contact centre data security and compliance solutions for many of the world`s leading brands; helping them safeguard their customers, minimise the risk of brand-damaging data breaches and ensuring compliance with regulations including PCI DSS & GDPR. 0845 5430 822 www.semafone.com

Serenova Stand Number 382 Serenova is one of the leading cloud contact centre vendors, a `challenger` in the Gartner Magic Quadrant. Our AWS-based CxEngage platform is an omnichannel agent desktop-route voice, chat, email, SMS and social channels through a single queuethat includes CxQM, an integrated recording & QM suite.

020 3006 8280 www.serenova.com/

Shout Promotional Merchandise Stand Number 2780 At Shout, we know the importance of understanding our clients’ brands, and the objectives of their campaigns/ events so we can supply branded merchandise that creates an impact and generates leads. We are an energetic and creative team bursting with ideas and always go the extra mile for our clients.

0203 303 0673 www.shoutpm.co.uk/

SIFAR LTD Stand Number 1698 Sifar Ltd is a friendly, professional & innovative accounting and consultancy practice. Specialising in Accounting for Advertising and Marketing firms, all our services are forward-thinking and use the latest, cloud-based technology and software. Build your very own tailor-made Virtual Finance Hub 01621 772 532 www.sifar.co.uk

Semetrical Ltd Stand Number 1682 Semetrical is an award winning digital marketing agency. We support B2B clients in multiple sectors across a wide range of digital channels including all aspects of SEO, Inbound marketing, Paid media and Web analytics. Our simple aim is to help brands realise their ambitions online 020 3198 9963 www.semetrical.com

Sestek Stand Number 390 Sestek has been a global provider of speech-enabled smart technologies since 2000.

With advanced speech and AI technologies including Virtual Assistant, Chatbot, Voice Biometrics, Speech Analytics, and Text-to-Speech, Sestek ensures a smart way of business automation and customer engagement. +90 212 286 25 45 www.sestek.com/

Showell Ltd Stand Number 2764 Showell is a brilliant sales enablement and presentation platform. It`s a simple, fast and easy to use tool for content management, communication, presenting, capturing data and sharing. Sales teams have all sales materials ready to be presented - even offline. It works on iOS, Android and Windows 00358 50 303 0051 www.showell.com

Sendinblue Stand Number 2210 SendinBlue is a cloud-based digital marketing solution with both Emails & SMS Campaigns, Transactional messaging & Marketing Automation. With over 50,000 users and a platform available in 6 different languages, SendinBlue is one of the most globally-trusted providers in digital marketing software.

056 0375 0091 www.sendinblue.com

Sesui - Cloud Communications Stand Number 520 We`re Sesui, the bright British innovators and creators of award winning contact management software - tailor made to help make your multi-channel communications run smoothly.

Because even though business can be complicated, speaking with your customers doesn’t need to be.

03445 600 600 www.sesui.com

Showpad Stand Number 2572 Showpad is the world’s most powerful sales enablement platform focused on helping sales teams deliver the best buyer experience through smarter and more relevant conversations with their customers and prospects.

020 3808 4049 www.showpad.com

Sennheiser Stand Number 352 Achieve more. Businesses around the world are finding new ways to communicate and collaborate, based on their own individual needs and the needs of their customers. At Sennheiser we pride ourselves on enabling communication to be more dynamic, more efficient, and more productive.

0333 240 8185 www.en-uk.sennheiser.com/ headsets

SET For Business CRM Stand Number 2252 At SET For Business CRM we think that CRMs don`t have to be difficult to use. It shouldn`t take an age to enter your data, and everyone should feel the benefits.

SET is a CRM Tool, designed to help you track your engagements with your customers and contacts and manage your opportunites.

0330 111 0069 www.setforbusiness.co.uk

ShowWorx Stand Number 2404 Create quality, branded video content in-house using the ShowWorx Content Creation system. No need for outsourcing to third party videographers. With ShowWorx you can quickly and easily film, edit and publish video content that showcases your unique brand. Visit us on stand 2632 to learn more! +353 87 2528160 www.ShowWorx.com

Simplifie Stand Number 1762 Simplifie creates software that automates your business processes. We help firms become more efficient through the use of technology. Our secure platforms are designed to streamline collaboration and project management, aid in compliance approval and the archiving of regulated assets and materials.

020 7562 2200 www.simplifie.co.uk Skynamo Stand Number 2762 Skynamo: Sales Management software and Mobile app for Field sales reps and managers. Visibility into field sales activity - Access to the latest product and customer info on the road Submit orders via the app - GPS technology - Automated reports - Offline functionality 013 7223 2150 www.skynamo.com Sleeping Giant Media Stand Number 2322 Multi award-winning search and social marketing agency, Sleeping Giant Media, based in Folkestone, Kent. We strive to deliver top-notch digital marketing mixed with outstanding customer service. Achieved by a continually developing our team and our digital offerings. All to make you GIANT. 01303 240 715 www.sleepinggiantmedia. co.uk

SmartAgent Stand Number 322 SmartAgent delivers AI Cloud Contact Centres Solutions powered by Amazon Connect.

Our goals are to “Free Your Contact Centre”, “Increase Agent Efficiency” and “Reduce Contact”. We do this for any channel and any language, whilst providing valuable insights so you truly understand your customers.

03330 50 51 51 www.smartagent.io SmartCloud Connect Stand Number 2548 SmartCloud Connect is onestop-shop for Outlook / Gmail to Salesforce integration that actually works. Highly configurable Sync Engine allows you to put logging sales data in full auto mode, while Inbox sidebar will bring entire CRM data right under your fingertips. www.smartcloudconnect.io/ Social Blue Stand Number 852 We generate high quality and scalable leads via Facebook, Instagram and Messenger on a performance basis. You only pay for the results, giving you the best value for money.

02036 973 980 www.socialblue.com Solvemate Stand Number 831 Solvemate is a SaaS platform for customer service automation. Our virtual agent instantly resolves the majority of requests by actively guiding users to the right answer.

This allows your organization to offer 24/7 support while saving costs. www.solvemate.com Sooqr Search Stand Number 2422 Sooqr makes site search awesome.

We offer an on-site search solution all over the globe, for e-commerce and beyond. Sooqr makes it easy to add instant, relevant, conversion boosting & great working site search to websites and shops. Making sure your customers find exactly what they`re looking for. +31 (0)887667700 www.sooqr.com Space & Time Media Stand Number 1642 Space and Time is an award winning independent media planning and buying agency with offices in London, Surrey, Manchester and Edinburgh and a raft of experience in all media channels and disciplines.

0203 757 9500 www.spaceandtime.co.uk

Spafax Stand Number 2392 Uniquely positioned at the center of airlines, brands, content creators and tech companies, Spafax delivers innovative entertainment solutions across the customer experience.

020 7906 2001 www.spafax.com SparkPost Stand Number 2538 SparkPost is the world`s #1 email sender, trusted by customers like Microsoft, Atlassian, Zillow, LinkedIn, and Oracle to dramatically increase email performance. We send more than 37% of the world’s B2C email, more than 5 trillion messages a year. www.sparkpost.com Sparkstone Technology Limited Stand Number 1912 Successful systematisation is key to building profitable businesses - UK based Sparkstone is focused on helping you build efficiency from the ground up. Using our highly functional CRM, Stock control, Ecommerce, SOP software with plenty of integrations to the outside world and legacy software.

01489 795 000 www.crm.sparkstone.co.uk/ Spinoco Stand Number 913 Spinoco is a communication solution for your call center and back office. In a simple mobile and desktop application, Spinoco integrates common contact channels, such as telephony (with voice applications that meet the needs of the most complex call centers), SMS, e-mail and web chat.

00420 2225 00600 www.spinoco.com Spitch Stand Number 974 Spitch is a global company specializing in Speech Analytics and Spoken Language Technologies. Alongside high accuracy and rich functionality, Spitch offers flexible client-centric models of engagement and a bespoke approach focused on delivering visible business benefits by voice-driven services.

020 3957 4040 www.spitch.ch/

Staffino Stand Number 754 A closed-loop CX solution, Staffino maximises leverage from your Customer Insight, providing micro and macro CI relating to staff, products and services in real-time. Communication channels between stakeholders enables issue mitigation as well as supporting staff and building positive culture.

01962 828794 www.staffino.com/business Stickyeyes Stand Number 1950 Stickyeyes has a very different approach to B2B marketing, lead generation and marketing automation. Want to find out how you can get more for less? Come and visit the team on Stand 1950 or join us at our masterclass arena to learn more.

0113 391 2929 www.stickyeyes.com/ SupaPass Stand Number 1502 We make branded content apps for businesses and influencers.

SupaPass provides everything needed to sell and deliver content via subscription on the web, Android and iOS native apps. We believe that your relationship with your customer should belong to you.

0797 91 06640 www.supapass.app Supersonic Playground Stand Number 2282 Supersonic Playground are a results-driven digital agency specialising in tailored web design and development. We help you achieve success online through beautiful web design, robust web development and comprehensive digital marketing.

01622 238234 www.supersonicplayground. com/ Surround Vision Ltd Stand Number 2622 Surround Vision is an awardwinning, full service VR & AR production studio based in London. We`re relentless innovators & our team includes some of the most passionate and experienced VR specialists in the world, delivering cutting-edge immersive content for global broadcasters and brands.

0203 355 4045 www.surroundvision.co.uk

Swift Prepaid Solutions Stand Number 1816 Swift Prepaid Solutions facilitates real-time corporate-funded payments through digital & physical payments in 160+ countries & 10 currencies. We maximize ROI by increasing branded engagement opportunities targeted at customers, employees & distributors - all at the intersection of the payment.

001 888 457 0600 www.swiftprepaid.com/ b2bexpo Syntec CardEasy Stand Number 522 Syntec’s CardEasy ‘keypad payment by phone’ works midcall (with the agent) and also for customer self-service Autopay (IVR). This pioneering DTMF payment solution de-scopes your contact centres and call re-recordings from PCI DSS whilst improving caller experience and reducing call times.

020 7741 2000 www.syntec.co.uk Sytel Stand Number 858 Sytel develops and supplies multimedia cloud contact centre solutions, for quick and easy deployment. Web-enabled and multi-tenant. From its core dialing engine to rich scripting, reporting and management applications, all components are secure, resilient and scale seamlessly up to 10,000+ agents. +44 (0) 1296 381200 www.sytel.com Talk With Lead Stand Number 2384 Talk With Lead is a widget which captures a website visitors Phone Number and then calls you immediately so that you can talk to the Lead exactly when they are live on your website while they’re hot! Our widget helps websites convert page views into inbound sales calls. +1 905 502 9991 www.TalkWithLead.com Talkdesk Stand Number 250 Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, over 1,400 innovative companies rely on Talkdesk to power their customer interactions.

020-3322-6242 www.talkdesk.com

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Team Telemarketing Ltd Stand Number 1451 Team Telemarketing Ltd established in 1999, based in the Midlands. Our portfolio of services encompasses appointment setting, lead generation, multilingual bureau, tele-sales, data profiling, research, surveys and data cleaning. Our customers range from local, national and international companies.

0121 251 3000 www.teamtelemarketing. co.uk/ Telsa Media Ltd Stand Number 2276 Telsa Media are a digital marketing agency specialising in all sorts of internet marketing, including, SEO, PPC, content production, mobile apps and reputation management in London. Our aim is simple - to give your business the presence on the we can online.

0208 686 4577 www.telsamedia.com Telsis Stand Number 350 Telsis Cloud Connect is a nextgen contact centre solution that delivers a seamless customer experience by putting human interaction first.

01489 760000 www.telsis.com/ Textlocal Stand Number 1358 SMS messaging for businesses of all sizes. SMS is the most cost effective way to build customer loyalty and quickly grow your business. The self service Textlocal platform enables users to accelerate business growth and improve customer satisfaction with SMS. Its practical, powerful and proven.

01244 752299 www.textlocal.com Textlocal Stand Number 376 Mobile messaging solutions for contact centre champions.

Enable self-service and real-time agent chat over digital channels.

Digitally transform the contact centre and enable your agents to deliver a more efficient and better customer experience. Delivered across all digital messaging channels.

01244 752299 www.textlocal.com The 10x Guys Stand Number 1194 The 10x guys are business growth experts focusing on increasing conversion in Sales-funnels using the latest know-how in marketing, influence and sales strategies. www.the10xguys.com

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The Animation Guys Stand Number 2374 The Animation Guys Meet us at the stand - 2374. We are a thoughtful animation and video production company based in London, offering a range of animation and live action video services. We are working in branded content production, advertising, TV and Film.

0207 28 86320 www.theanimationguys.com

The Institute of Direct and Digital Marketing Stand Number 1576 Experts in providing marketing training and qualifications both online and face-to-face For over 30 years, we have worked with over 100,000 marketers in over 30 countries to help them build practical skills, professional confidence and inspiring career.

0208 614 0255 www.theidm.com/

The Daily Sales Stand Number 2862 The DMA Stand Number 1576/1676 A DMA membership will grow your business. Our network of more than 1,000 UK companies is privy to research, free legal advice, political lobbying and industry guidance. Our members connect at regular events that inspire creativity,innovation, responsible marketing and more.

0207 291 3300 www.dma.org.uk/

The Marketing Pod Stand Number 1886 The Marketing Pod is an awardwinning, full-service agency with a passion for putting the personality into B2B campaigns. Whatever your objectives, our team of experienced marketing, PR, copy writing and design professionals can provide a creative and truly integrated approach.

01564 742 848 www.themarketingpod.co.uk

The Forum Stand Number 134 As champions of best practice and professional development in customer contact, The Forum is widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration, continual learning and customer focus.

0044 3331 235 960 www.theforum.social/ The Futures Stand Number 1354 Imagine never having another Graphic Design or Video headache. With Next Day Delivery Unlimited Graphic Design, Quick Unlimited Video Edits, and 24/7 access to the best professional creatives around, how are you going to spend your new found time? Monthly flat rate. Unlimited content production.

07544 776 806 www.thefutures.io The ICG Ltd Stand Number 2284 The ICG is a strong network of 400+ small market researcher businesses within the UK and internationally.

07779 254128 www.theicg.co.uk/ The IDM Stand Number 1676

The Next Big Thing Stand Number 2080 The Next Big Thing is a growth hacking agency. We support B2B marketing through inbound, social media, SEO, website design, content, branding, UI/ UX, email & analytics. Using our data-backed services you’ll get better-qualified leads in your sales pipeline. Discover the advantages of growth hacking.

0044 20 3911 7217 www.thenextbigthing.co The Phone Number Testing Company Stand Number 989 We can passively and legally test thousands of telephone numbers per hour guaranteeing NO GHOST CALLS and NO denial of dial tone at ANY stage during our “stealth testing”. We accurately identify Lines that are; Live, Dead, Rejecting Anonymous Calls or have “Number Changed” Messages on them.

03300 106600 www.number-testing.co.uk The School of Marketing Stand Number 1490 We are small business and marketing training specialists that make business simple. We run public workshops, do marketing mentoring and onsite training to upskill business owners and teams. We also partner with organisations to design & deliver marketing and business training for their community.

0208 720 7232 www.theschoolofmarketing. co.uk

The Telemarketing Company Stand Number 2446 The UK’s leading independent voice contact specialist. Since 1990 we’ve grown by delivering agile, high performance sales lead generation, inside sales, appointment setting and voicebased services to enterprises and larger SMEs. We offer global reach from our 200 seat Brighton offices. Talk to us!

01273 765 000 www.ttmc.co.uk/ The Video Club Stand Number 1712 We Specialise in Regular, Quality Video Content 01202 392653 www.thevideoclub.co The Videonauts Stand Number 2348 We strive to help your business find the best artist to match your style, convey your message and create outstanding video to empower you to grow.

00359 888 63 23 24 www.thevideonauts.com Think Ambient Ltd Stand Number 2002 Think Ambient are market leaders in unique printable materials. They specialise in products that are; easy to apply, easy to remove and damage free. Their products are used for a variety of applications including POS, instore visuals, events and exhibitions as well as promotional marketing campaigns 01625 251 049 www.thinkambient.co.uk Thinqi Stand Number 854 Thinqi is the UK’s leading blended learning ecosystem, enabling HR and L&D Managers to deliver engaging and effective blended learning experiences. Designed by training professionals, Thinq is the easiest way to maximise the potential and performance of your people.

01792 463865 www.thinqi.co.uk Thrive the employee engagement system Stand Number 984 Imagine your utopia: Your workplace is amazing, your people love working there, your people are advocates of your products and/or services, they are proud to say they work for you and they intend to remain working for you, in fact so much so that they will encourage others to work for you too.

0330 333 0356 www.thrivethesystem.co.uk

Thrive the employee engagement system Stand Number 984 Utopia: Your workplace is amazing. People love working there, your people are advocates of your products and services, they are proud to say they work for you and they intend to remain working for you, so much so that they will encourage others to work for you too. Thrive will help you get there!

0330 333 0356 www.thrivethesystem.co.uk ThriveMap Stand Number 342 26% of contact centre staff leave in the first 12 months. Reduce staff turnover and improve customer service with ThriveMap`s pre-hire assessment technology.

Modelled on your top performers, our technology ensures each new hire stays longer and performs better.

0207 193 8668 www.thrivemap.io/ Tilkee Stand Number 1360 Tilkee drives revenue at EDF, Santander, Lyreco & Adecco.

How? We alert them in real-time with easy-to-understand analytics which reveal in detail how any documents are read, by who & for how long (time on each page), giving them the insight they need to drive more sales. Can your documents do that?

0203 445 5401 www.tilkee.com Timely Stand Number 2420 Timely is a fully automatic time tracking app, powered by AI. You need zero training to get started; just connect the apps you use at work and go about your business!

It tracks emails sent, websites visited, documents worked on, calls received, meetings attended and time spent travelling.

47 482 59 823 www.timelyapp.com Truviv Stand Number 1182 TTEC Stand Number 960 TTEC (Talent & Technology Engaging Customers) are a leading global customer experience transformation, technology & services provider.

We can specifically help your organisation with contact centre outsourcing & customer experience strategies that increase revenue & profitability, & deepen loyalty.

0044 20 7065 2200 www.ttec.com/emea

TVR MEDIA LTD Stand Number 473 TVR Media Ltd - Advertising & Branding through the Power of Professional Voice across all platforms including Telephone and Tannoy Systems, Corporate Video and Social Media.

075 349 73012 www.tvrmedia.co.uk Twilio Inc. Stand Number 222 Twilio is the cloud communications platform that enables innovators across every industry to reinvent how companies engage with their customers. Twilio has democratized communications channels like voice, text, chat & video by virtualising the world’s telecommunications infrastructure through APIs 0044 20 3872 2527 www.twilio.com/ Two Jay Stand Number 1510 Two Jay are a Magento Enterprise Partner and have built a strong reputation as one of the UK`s leading Magento agencies. With a team of over 50 Magento specialists, they specialise in designing and developing websites for B2B and hybrid companies looking to transition to the next stage of growth 0161 883 1252 www.twojay.co/ UC Today Stand Number 130 UC Today is a technology news publication which focuses on the latest news, reviews and opinion from around the globe. The site offers the latest trends and insights from the business communications industry, incorporating unified communications, collaboration and customer experience technologie 0161 240 4445 www.uctoday.com UiPath Stand Number 933 UiPath is leading the `Automation First` era - championing one robot for every person, delivering free and open training and collaboration and enabling robots to learn new skills through AI and machine learning. www.uipath.com

UK Contact Centre Forum Stand Number 110 The UKContact Centre Forum promote best practice for the contact centre sector. We run networking events, Special Interest Group sessions, Webinars, Research, conferences & Awards programme. Please contact Trevor Butterworth on 07932 669 299 or email trevor@uk-ccf.co.uk.

07932 669 299 www.uk-ccf.co.uk

Ur Promotions LTD Stand Number 2330 The one stop shop for Promotional Merchandise and Print. UR Promotions have over 175,000 different products and can help you get your brand become more memorable through our expert advice and products. We can source any product and save you the hassle of shopping around.

02476 269401 www.urpromotions.co.uk

Ultimate Incentive Limited Stand Number 1760 At Ultimate Incentive we offer our clients a diverse range of in-house skills - from resourcing a wide selection of products, clothing and gifts, to offering advice and working closely with our customers to create powerful promotional solutions that can enhance a company`s brand.

01494 711155 www.ultimateincentive.com

Vaimo UK Ltd Stand Number 2540 Vaimo is the global leader in delivering award-winning digital storefronts, omnichannel solutions and mobile apps. With 15 global offices across EMEA and Africa and over 400 employees, we provide an international presence that allows us to cultivate close, long-term relationships with our clients.

0845 528 0640 www.vaimo.com/

Ultracomms Stand Number 460 Ultracomms is a leading provider of cloud based omni-channel customer contact management solutions and PCI DSS level 1 certified secure card payment technology.

0207 965 0207 www.ultracomms.com Unbabel Stand Number 261 Unbabel’s `Translation as a Service` platform allows modern enterprises to understand and be understood by their customers in dozens of languages. Unbabel helps BPOs and CS teams deliver human-quality translations at massive scale. Learn how Booking. com, easyJet, and Microsoft are using Unbabel 0035 12123 37313 www.unbabel.com/ Unify Stand Number 860 In a customer-driven world, organisations need more meaningful engagement for real impact and advantage. Give front line staff tools to make engagement more satisfying and relevant, contextual and insightful. Inform decision makers with outcome focused results so engagement is measurable.

01908 816000 www.unify.com/en

VanillaSoft Stand Number 2700 VanillaSoft`s sales engagement platform empowers sales teams to respond to leads faster, engage consistently, and develop more qualified opportunities.

VanillaSoft`s sales cadence automation increases speed-tolead, persistency, productivity.

00-1-866-763-8826 www.vanillasoft.com VAT IT Stand Number 1534 VAT IT is a cross-border tax specialist, with over 20 years in the VAT Reclaim industry and a global presence of 40 offices, allowing us to service clients in over 107 countries. We strive to help companies in recovering both the Foreign and Domestic VAT that they are owed, whilst providing comprehensive 0203 961 7500 www.vatit.com/en/ Vee24 Stand Number 972 Vee24 is the leading AI-enabled SaaS platform for live chat customer engagements with video, voice, text, screen share, co-browse, and chatBOTs. +44 (0)1625 668 500 www.vee24.com

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VeriCall Ltd Stand Number 682 Meet VeriCall ‘The Challenger BPO’: VeriCall distinguish ourselves from historic outsourced contact centres with a modern approach to sales and service which embraces information technology practices that avoid the costs and complexities of traditional outsourcing.

0203 4552 222 www.vericallsolutions.com

VoIPstudio Stand Number 620 VoIPstudio is a professional-grade Call Center as a Service designed specifically for the needs of small businesses. VoIPstudio delivers flexibility, scalability, and a rich user experience, all backed by a dedicated customer support team from jus £3.99 per seat per month.

0203 432 9230 www.voipstudio.com

Verint Stand Number 424 Verint is `The Customer Engagement Company.` We help organisations simplify and modernise customer engagement in the contact center, branch, back office and marketing departments. Our solutions focus on Voice of the Customer, Workforce Engagement, Intelligent Self Service and Fraud & Compliance 01932 839500 www.verint.com

Voiso Stand Number 770 VOISO is a hosted call center solution with premium voice quality.It offers advanced real-time dashboard to track agent behavior and performance. VOISO provides superb audio quality, runs on our own worldwide network. We have the right international telecom experience that your business needs. +1 888 565 8889 www.voiso.com

Verisium Stand Number 2336 Verisium is an innovative solution for fashion brands which uses NFC and Blockchain technology, aimed at customer engagement and product authentication.

0791 522 48638 www.verisium.com Veritone Inc. Stand Number 680 The World’s First Operating System for Artifical Intelligence. Veritone created aiWare to unlock the power of cognitive computing and automatically generate actionable insights, previously inaccessible to organizations in their audio, video and other data sources.

07880 755551 www.veritone.com Vertical Leap Stand Number 1862 Vertical Leap is the most effective search agency in the UK with extensive machine learning and data science capabilities. We are part of the Sideshow group; an independent group of 200 staff with five offices across the UK. We are a Premier Google Partner.

02392 830 281 www.vertical-leap.uk Visualytes Stand Number 2760

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Vooba Stand Number 2186 We`re a digital agency that delivers results! Our leading and innovative digital marketing concepts, along with fresh thinking ensures that your business stays ahead of the game and stands out amongst its competitors.

01798 667 167 www.vooba.co.uk

Webheay Technologies Limited Stand Number 1121 A one stop solution for all the IT related services. An experienced team of 100+ Developers having operations in India, UK, USA & OMAN. Following are the main services offered by us: Graphic Designing, UI/ UX, Web Design & Development, Mobile App Development, Digital Marketing & IT Staffing.

0744 8842 892 www.webheay.co.uk Webio Stand Number 410 Webio`s Conversational Middleware platform manages customer conversations over messaging apps & voice interfaces.

Connecting you to your customers in channels they use-Automating conversations,blending AI Chatbot /Agent engagement to guide conversations to the next best step with Webio`s Propensity-X 0203 3559718 www.webio.com

Vorwarts Gmbh Stand Number 2316 .

Where The Trade Buys Stand Number 1876 Where The Trade Buys are a London, Sunderland and Surrey based printing company with a vision to make print simple.

We have one of the most comprehensive production facilities with one of the largest HP Indigo fleets in the UK. Offering small/wide-format and wall art products in a one-stop shop.

0330 333 2233 www.wherethetradebuys. co.uk

Vuelio Stand Number 2212 Vuelio offers an unrivalled portfolio of products and services, specialising in software for public relations, public affairs and stakeholder communications.

Since acquiring ResponseSouce, Vuelio also includes marketleading journalist services alongside its fully integrated communications suite.

0203 426 4125 www.vuelio.com/uk/

WhosOn real-time live chat translation Stand Number 932 WhosOn has the most advanced translation offering in the live chat space. It translates 100 languages back and forth in real-time, boasting the highest accuracy available anywhere. This is rolled into your standard service, with all the usual features you`d expect in a contact centre chat solution.

0330 0882 943 www.whoson.com/

Webeo Stand Number 1264 Discover the power of website personalization, with Webeo.

Our software instantly identifies the firmographics of businesses visiting your website and uses this information to surface relevant messaging, calls to action and content recommendations without the need to alter your existing website!

0208 099 9077 www.webeo.com/

Widen Stand Number 2346 Widen builds high-performing software that empowers organizations to create compelling, meaningful, and measurable digital experiences.

Our content solutions span across brand management, content lifecycle management, and creative management, serving 450,000+ people at over 600 influential brands. +1 800-444-2828 www.widen.com

Willow Group Exhibition Solutions Stand Number 1940 Willow Group offer complete exhibition solutions for companies` exhibiting around the world. Our services include full design & build including project management of bespoke and modular exhibition stands.

01282 842045 www.willowstands.com Wing Lee Creative Ltd Stand Number 1980 Promotional Gifts: Wing Lee is a leading supplier of Promotional Merchandise and Corporate Incentives for some of the world’s leading brands. Product Sourcing: Brands often require physical items in marketing campaigns and sourcing these from across the globe is a core strength at Wing Lee. 01438 750333 Wired Plus Stand Number 1514 We’re Wired Plus, Trusted by marketers to drive their growth through data driven marketing decisions. Come and see us to discuss your challenges. See how our intelligent solution, combining our 3 step formula, delivers your objectives, creating personal connections that add real value.

0845 463 5516 www.wiredplus.com Wizu Stand Number 1546 Wizu is an AI powered chatbot for customer experience that can be used for surveys, market research and more. Create custom chatbots and invite your customers to an engaging, personalised conversation leading to better response rates, better quality feedback and more actionable insight.

0800 433 7075 www.wizu.com Workbooks Ltd Stand Number 2412 Workbooks delivers cloud-based CRM & Marketing Automation applications to the mid-market, at an affordable price. Workbooks provides a single 360 view of customers therefore increasing productivity, streamlining operations and enabling insightful decisions to be made.

0118 303 0100 www.workbooks.com/

Worldline Stand Number 860 Customer experience is the key differentiator. The use of online channels is accelerating digital transformation. Contact centres need to be accessible, whatever the channel the customer uses.

Worldline Contact is an enterprise grade omni-channel platform supporting over 2.2 bn calls & 20,000 agents 0800 783 3040 www.worldline.com/en/home/ solutions/mobility-and-etransactional-services/omnichannel-contact-center.html Woven Stand Number 454 It’s time for a rethink. Because customers are not commodities and service is not a number on a balance sheet. We’re reinventing connected services, where people matter and technology is invisible.

Local and natural, we do answers not channels. Woven is creating a new level of connectedness.

0333 103 7337 www.wearewoven.com/ WowBooks Stand Number 1956 Personalised print for publishers, designed and produced in the UK using state of the art technology, printing and finishing equipment.

Market leaders in Lay-Flat binding and personalised production.

07850 895620 www.wowbooks.com WP Engine Stand Number 1713 WP Engine is the world`s leading WordPress digital experience platform that gives enterprises and agencies the agility, performance, intelligence and integrations they need to drive their business forward faster.

0203 770 9704 wpengine.com X2O Media Stand Number 374 X2O Media empowers staff and increases productivity by delivering easy to understand mission critical dashboards. By putting the right real-time aggregated data in front of the right person, employees across the enterprise are able to measure team effectiveness and make better informed decisions.

077 5106 3225 www.x2omedia.com/

Xuper Stand Number 1007 We empower companies with tailored IT solutions across the globe. In a constantly evolving industry, our services are forever adapting to suit our customers’ requirements. Making sure that the most up to date and efficient solution for your organisation is in place at all times.

01332 362481 www.xuper.com Yomdel Stand Number 1720 Yomdel is an award-winning provider of services that drive significant business growth by transforming customer experiences. Our 24/7 fullymanaged live chat, mystery shopping and market research services are designed to optimise customer engagement across all interactions with your brand.

0140 361 6000 www.yomdel.com/ Your Vision TV Network Stand Number 2215 Your Vision TV Network is a Broadcasting Agency. Our focus is to allow UK Businesses, brands and services to promote to a wider global audience by using the TV Streaming model. Becoming channel owners gives greater credibility to your business brand, product or services.

0741 497 9461 www.yourvisiontvnetwork. com Zadarma Stand Number 2312 A new generation of VoIP for business. Business Phone system without heavy hardware and wiring. Zadarma offers VoIP, Cloud PBX, website widgets, integration with top CRM systems and much more. Establish your local or international presence with virtual phone numbers from 90 countries.

0203 769-18-80 www.zadarma.com

Z-CARD Ltd Stand Number 2260 Z-CARD® creates successful multi-channel PocketMedia® campaigns, combining print, digital and mobile. We enable you to deliver your message directly into your clients` pockets, ensuring it`s valued and remembered.

0207 9245147 www.zcard.com Zendesk Stand Number 550 The best customer experiences are built with Zendesk. Zendesk`s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises.

0203 355 7960 www.zendesk.co.uk/ Zoho Corporation Stand Number 2150 Zoho is the cloud operating system for business. Zoho offers applications for marketing, sales, customer support, finance and human resources. Over 45 million users around the world rely on Zoho every day to run their businesses - including Zoho itself.

02035647890; +44 8009177225 www.zoho.eu/ Zymplify Stand Number 2416 Zymplify is a sales and marketing automation platform designed to help SMEs and Digital Agencies grow their business, fast with the use of effective and highlytargeted multi-channel marketing.

Marketers can manage and analyse all their marketing efforts from one easy-to-use platform.

0287 8782 44 www.zymplify.com

Zadarma Stand Number 2312 A new generation of VoIP for business. Business Phone system without heavy hardware and wiring. Zadarma offers VoIP, Cloud PBX, website widgets, integration with top CRM systems and much more. Establish your local or international presence with virtual phone numbers from 90 countries 0203 769-18-80 www.zadarma.com/en/

103

That’s what they want to hear! lnbox Insight are B2B Content Amplification specialists, delivering content fuelled campaigns that surround your target audiences with the information they actively seek.

Email Marketing

Content Hub

E

Business

ent em ag ng

Inte res t

Programmatic

Trends

Content Marketing

MQL Generation

Communitites

Content Repurposing

Pipeline Opportunities

In sig ht Campaign Learning

Intent Signals Audience Profile

Through the right blend of data-driven tactics community insight and multi-channel expertise, we help brands across the globe find, reach and engage with the right in market buyers - using just their content Stand 1800

W: www.inboxinsight.com

UK: 0800 161 5511

Claim back the VAT that’s rightfully yours!

Did you know your company can claim back the VAT on costs you incurred on this event?

VAT IT assists over 12000 companies worldwide in claiming back foreign and domestic VAT incurred on business travel and supplier costs

Claim VAT On:

Accommodation

Transport

Meals

Conferences & Events

Supplier Invoices

Goods

So what is your business waiting for?

Come visit us at stand 1534 and experience VAT refunds at the click of a button!

VAT Cloud: Your VAT World in One Place

Powered by VAT IT www.vatit.com

Insights for professionals

Join a community of over

3.5M

in Marketing, HR, IT, and

Business Management

Discover the latest trends and accelerate your learning with insights customised for you.

Visit www.insightsforprofessionals.com

THOUGHT LEADERSHIP

ANALYST REPORTS

TRENDS & INNOVATION

FREE TRIAL ON-STAND

98% of website visitors don’t enquire… …we tell you who they are.

Providing you with names, email addresses and phone numbers of key decision makers visiting your website.

Reach leads before your competitors

Close sales leads you never knew you had

Significantly increase your online ROI

Visitor list Business: Website: Telephone: Address:

New Lead www.newlead.com 0134 567 980 Company Road, London, EC1 4FD

Name

Job title

Email address

Joe Bloggs

Chief Executive O�cer

joe@newlead.com

Jane Smith

Finance Manager

jane@newlead.com

Alex Brown

Sales Director

alex@newlead.com

Oliver Queen

Chief Product O�cer

oliver@newlead.com

Meet our product experts on stand 2030 to receive your exclusive free trial.

0203 131 3253 | events@leadforensics.org | www.leadforensics.com

2019 / LONDON

engage. convert. grow

Your brand.

Your way. Always.

Create consistent, meaningful, and measurable marketing experiences with digital asset management.

Visit us at booth 2346

Visit us at stand

1740 Your brand’s digital assets are like diamonds - let them shine Asset Bank has been helping marketers and brand teams organise, share & maximise the use of their digital assets since 2005.

To find out how to unlock the potential of your digital assets and illuminate your brand, visit us at stand 1740. “ The beauty of this software is the ability to customize exactly to your needs. Support is excellent from our friends ‘across the pond’ and just rate this A+++++.”

Kathleen Barry, UMC

800 clients inc. 20 FTSE 100

info@assetbank.co.uk | +44 (0) 1273 923153 | assetbank.co.uk

DO YOU WANT MORE FOR LESS? Come and join the team at our Masterclasses or visit stand 1950 to find out more.

Lead generation | Lead nurture | eCRM | Marketing and sales automation Delivering effective, measurable results for over 20 years

Win more, higher value new business “Best in class” Prospect Management System Drives new business opportunities Unites sales and marketing Maximises ROI from sales and marketing

See us on stand 2162

T: 01822 618537 W: www.broadley-speaking.com E: enquiries@broadley-speaking.com

Time kills deals Accelerate the last mile of your sales process with the new generation of e-sign.

2x higher hit rate

8x faster sales cycle

Ask us about these features

s for a Join u a #2743 ish fik force) s Swed o Sale t t x e (n

50% less time spent

• • • • •

Mobile e-signature Live negotiation Interactive proposals CRM integration Document tracking

Less friction, more speed.

Get your free trial at oneflow.com

2019 / LONDON

1 in the Enterprise

#

50% More Enterprise Users vs Our Closest Cloud Competitor

Empower your contact centre.

Visit us on stand #910

Take a demo and talk to our communication and collaboration experts.

Pre-book a meeting to receive a £25 Amazon voucher.*

www.fuze.com

tel: +44 (0) 203 808 5707 | email: nonclin@fuze.com *For full terms and conditions visit: info.fuze.com/CCCExpo19

Europe Changing

IT Landscape To Enable European Businesses

To leverage full potential of Conventional as well as cutting edge technology solutions CIO Applications Europe magazine stands out with its unique approach of learning from peers approach offering professionals the most comprehensive collection of technology trends. The magazine is the single most successful initiative Pan-Europe to advice and guide decision makers regarding the latest in the fast evolving technology landscape. We are determined to propose a myriad of additional services that can improve businesses and help customers deal with issues related to this industry For Editorial Queries

editor@cioapplicationseurope.com

For Marketing Queries marketing@cioapplicationseurope.com

For More Detail Log on to www.cioapplicationseurope.com

EXCEPTIONAL CX AND EX. IMPROVED AUDIT AND COMPLIANCE. ROI WITHIN WEEKS. Experience the transformative effects of Robotics, AI and Chatbots in your contact centre.

Your Digital Worker will be your best recruit this year

340 AVAYA VILLAGE FIND US

AT STAND

IPINTEGRATION.COM

ENQUIRIES@IPINTEGRATION.COM

The best cloud based phone system for teams

Instant

Set up your phone system in less than 3 minutes

Integrated

Seamless integrations with all of your favourite business tools

In Real Time

Live agent monitoring and performance tracking

Trusted by

www.aircall.io make every conversation count

Make friends, not tickets.

Put your customers front and center with the next-gen customer friendship platform.

Come ďŹ nd us !

Stand #732 11-11:30 am, March 28

Theater Hall #20:

The Anatomy of Friendships by Dixa’s VP of Product, Christian Colding

Because not all contact centres are created equal.

A cutting-edge contact centre doesn’t just field your customers’ calls. It’s about creating a deeper engagement by giving the customers a choice of contact channels including voice, email, chat and more, so your service feels tailored to them.

To find out more about transforming your contact centre, talk to us today on 0333 043 8888 or visit 8x8.com/uk

Designer and Manufacturer of

Professional Headsets for Contact Centres & Unified Communications

Introducing the

JPL-Element-X500 The only one‌ Unique, patented modular design Interchangeable click-in headbands, monaural-to-binaural Switchable USB and Bluetooth connection modules: - PC connection via USB cartridge module for audio streaming and UC calls - Bluetooth cartridge module for smartphone calls Desk phone connection via EHS Recharge battery during headset use Contributes to our sustainability responsibility

Visit us on stand 870 to learn more

JPL-Element-X500 Launch Event JPL Telecom Ltd, Church Close Business Park, Todber, Sturminster Newton, DT10 1JH, England | T: +44 (0)1258 820100 | E: sales@jpltele.com | www.jpltele.com

Partner of the year 2017 & 2018

Cloud Contact Centres Evolve & Engage Visit stand – 710 See our full suite of cloud contact centre services

www.foehn.co.uk Call: 0330 403 0000

Cirrus Omni Stats show 80% of inbound contact centre interactions are through telephone or email.

Why? Because contact centres have failed to adapt to customer behaviour and solve the omni-channel challenge!

Mail

Messaging

Reach

Video

Super agent

Social

Voice

Single view of the customer

Agility by design Cirrus is the most complete Omni-Channel contact centre solution available, integrating with over 30 apps. Our innovative platform allows you to add services and channels quickly and scale up/down your provision quickly to support your evolving communication landscape.

Cirrus Omni-Channel delivers: •

Reduced total cost of ownership

•

Advanced customisation & flexible deployment

•

Enterprise-grade security & scalability

•

AI-powered intent identification & automation

Omni done right!

Find out how to put the custom back in customer experience: 0330 022 5784

sales@cirrusresponse.com

www.cirrusresponse.com

@CirrusResponse

Experiences That Matter Experiences That Matter

Mobile apps, social media, SMS, Web chat Each offers a new way for customers to interact with your brand. Avaya can help you deliver personalized, exceptional experiences across every channel.

VISIT THE AVAYA VILLAGE TO SEE OUR LATEST DEMOS

#experiencesthatmatter

REDUCE COMPLIANCE RISK AI See how at Booth 680

MAKING AI WORK FOR YOU veritone.com

• Award winning 'card not present' payment solution • Accept secure payments via Telephony, Email, SMS, Web chat and Social Media • Negate fraud related chargebacks. Reduce Costs.

• Simplified PCI DSS Compliance. Supports PSD2 SCA • Cloud Based. No hardware required.

For more information call: 01709 911 661

www.galatechnology.com

info@sotpay.co.uk

Every day millions of customers across the globe are forced to listen while agents summarize transactions and read mandatory accompanying T’s & C’s.

GRYPP CONFIRM IS A CLOUD BASED VISUAL VERIFICATION SYSTEM that allows the customer and agent to see and approve order & transaction information and associated terms & conditions in real time.

•

Present 100% accurate order details and associated T’s & C’s 100% of the time with 100% customer acknowledgement

•

Reduce handling time while improving customer experience

•

Reduce error rates

•

Increase first call resolution rates & ‘right first time’ experiences

•

Increase net sales

•

Reduce returns and drop out

ENGAGE. INFORM. CONFIRM!

Does your

agency production team? have an in-house

We do.

Talk to us about how our campaigns can attract more contact centre candidates 07970859935 - Jade Birchenough

Visit us at stand 354

Exhibitor A-Z Listing 1 Stop Data Ltd 101translations

CEEK Marketing

1452

1732

Cirrus

500

Auxesis Infotech Pvt. Ltd.

2617

City Creative Ltd

1560 2750

1590

1UC

921

24x7 Multi-lingual Call Centre LiveSalesman

Avaya

332

442

Clari

Avizent Ltd

914

CLCA Call Direct

582

2VizCon

2755

Avviso Media Ltd

1433

ClickSend.com

1748

360 Resourcing Solutions

172

Awaken Intelligence

976

Climb

1806

4icg

1941

Awesome Merchandise

1630

Clip Ltd

2314

4net Technologies Ltd

432

Axon Garside

1548

Cloud Worldwide Services

252

8x8

610

bakergoodchild

1730

Cloudlead

2862

AA-ISP - The Global Inside Sales Association

Bazaarvoice

2256

1002

BBX UK

1174

CM.com B.V.

2792

Cognism

2010

AboutMatch Ltd

132

Beaconsoft

2636

CommuniGator

1680

450

BIAB London Ltd

1334

CommVersion UK Ltd

2451

2736

Bigfoot Digital

1465

Bishops Printers

1832

Compas

1723

Bivalvia Pack Ltd

1641

Conduit Global

600

2512

Blue DME

2554

Confident Approach Connect2Staff - Marketing, Media & Digital Connexus

2574

Bloc Digital

ConsentEye

1112

Aculab PLC AdEx Network Adoppo Limited

1672

Adzooma

1930

Aeriandi Ltd

1072

Agenda.Video Company Ltd

1252

Aircall

530

Blue Sky- Experts in People Change

1260

Airview Productions Ltd.

2484

BMS Performance

2580

Contact Careers

782

Akeneo

2534

Bold360 by LogMeIn

900

Contact Centre Partners

284

Akkroo

2535

Brand Recruitment

1992

Algebra

1432

122

Allwag Promotional Merchandise

2024

Branded Content Marketing Association (BCMA)

ContactCenterWorld.com - Global Contact Centre Association

1580

Content Guru

650

AloTech

144

Bright Pattern

756

Cool Tabs

2321

Alpha Card Compact Media

1972

Britannic Technologies

462

Cordant People LTD

354

AlphaBlues

830

British Middle East Corporation

2254

Corpdata

2462

AlphaBlues

830

Crazy Dave Promo Ltd

1924

Amaryllo International Inc.

2560

Creation Agency

1254

Creative Clinic

1974

Creative Navy UX/UI

1122

1332 440

Angle Studios

1652

Animmersion

2600

British Promotional Merchandise Association Broadley Speaking Bulk SMS Limited Trading as VoodooSMS BulkSMS.com

Anywhere365

300

Business Junction

1696

Cubiquity Limited

1460

Apifonica

2192

Business Systems (UK) Ltd

360

988

Appetite Creative Solutions

2280

BusinessesForSale.com

2188

Customer Experience Magazine Limited

1644

1292

944

CakesForBusiness.com

CXConversion

Appian Apteco Ltd

2619

CallMiner

472

Cylo

1976

Arca Industries Ltd

1501

Callwise Solutions Limited

684

dacadoo

2810

Ardent Fieldwork Ltd

2382

Calverley Group

2180

Data Compliant Ltd

1442

Artudata Ltd.

384

Cambridge Marketing College

1352

DataSine

2614

AspectWorks, s.r.o.

2684

CC Expertise

980

Datum

1731

Asset Bank

1740

Davies Hickman Partners Ltd

1120

CCA Global Ltd

162

Atlas Mapping

2864

DDC Outsourcing Solutions UK

452

Demand Exchange

1440

Amore Bakery LTD

130

2714

Automation Ninjas

112/2510 Augmentic

2100

CDA

1734 2162 170

170/1772 Creative Virtual

1960/ 2060

920

Depositphotos

2122

Five9

200

Inkpact

2486

DIABOLOCOM

660

FL1 Digital

1752

innogy Consulting & Ventures UK Ltd

1110

Dickson Training & Development Ltd

872

FLETCHERWILSON

1582

Inovedia technologies

1003

Difference Corporation

760

FlexeStand

1840

inSurge

1922

Differentia Consulting

720

FLG (The B2C CRM)

731

Intellectual Property Office

2860

Digital Marketing Association

2530

Flume Training

2790

Digital Marketing Implementation Services

FnX Media

1356

2170

1172

Intershop Commerce Cloud: everything you need to sell online

710

2452

1934

Foehn

Interventus Group Ltd

Digital Media Team Ltd DigitalParade

1819

Foleon

2370

Direct Solutions

1660

Force24

1860

Distract

1530

FotoWare

2630

Diverse Interactive

2050

Free Bird Film

1842

Dixa

732

Freshworks Inc.

622

DMLK Video

2550

dotcentric

2624

dotdigital

2360

DRAYTON

2460

Dynomite Video Production Agency

2160

Gem Worldwide Ltd

Easypromos

1952

Genesis Design Ltd

2652

Eat My Logo Limited

1784

Genesys

840

Eckoh

456

Genii Ai

476

Econoprint (UK) Ltd

1640

Genius Marketing

1454

Eden Agency

2062

George Amua

2190

Eden Videos

1584

Giant Leap Video

2442

EdgeTier

1119

GiftPay

1782

Edit

1818

giosg

752

EFurnit

1020

Go-Demand Ltd

2842

eGain

262

Gold-Vision CRM

1820

eKomi Ltd.

1954

GoSquared

2784

Element 26

2124

Gradwell Communications

934

Elizabeth Michelle Consultancy

1882

Graphite Digital

1431

Embrace Branding & Marketing

1970

Graydon UK Ltd

1176

Emphasis

856

Grazitti Interactive

1722

Empower Marketing Ltd

2102

GrowthStream

2786

Engaging Heroes

586

Grypp Corp Ltd.

484

enjoy!

2214

G-SMATT Europe

Enterprise Management 360

936

Epsom Incentives Ltd

Intraining

280

Introhive

1650

Intuitive Learning

784

IP Integration

340

IPIA

1410 2584

Fuze

910

iPresent

G3 Comms

230

IUnetworks LLC

152

Gala Technology Limited - SOTpay

686

Jabra

970

GeigerBTC

2182

Jahyz MarkTech

2324

2084

JPL Telecom Limited

870

JSM Brand Exposure

1846

JT Global Enterprise

234

Just AI UK

924

Just Digital Limited

1750

Kingpin Communications

2270

KJS We Are Direct Mail

1586

Klood Digital

1570

KMS lighthouse

474

Kogan Page

2320

Komposer

2732

Kooomo

1710

kulea.ma

2734

Kuro Dragon

1724

Kustomer

981

Landingi - Landing Page Platform

1982

Latcham Direct

1430

Lead Forensics

2030

2542

Lead Liaison

2782

Halifax Consulting

2552

Leadfeeder

2230

1814

Hallam

1464

Lead-Results

2680

eSales Hub

2402

Hastee Pay

1070

LeadSpotting

1844

Escalate AI

942

Heyware

412

Learning Pool Ltd

850

Event Marketing Association

1193

Highspot

2570

Letterbox Distribution.com

2480

Excell Group

220

120

Liberty Williams Limited

2380

Expertflow

1117

Hydra Creative

2344

Lightico

580

Exposure Ninja

1480

i2x

724

Lingo LeadGen

1921

Extensis

2110

identeco

772

LinkedIn Corporation

2350

ExtraDigital Ltd

2440

IFS

560

Linkfluence

2372

ExtraMile Communications

2104

Igloo Vision

1512

LiveCX

286

Extravaganza Promotional Merchandise

imapt

2262

London Chamber of Commerce

1492

2292

Inbenta

320

Love2shop Business Services

1807

Feedback Drivers Limited

1124

Inbox Insight

1800

Loxysoft

370

Fieldsmartr.Com

2576

Incentives Solutions

1744

Find Us On Web

2750

Inchoo

1670

Finsbury Media

2286

Fireworx

1786

Infinity

2022

FIVE CRM

2240

Infosit

2444

M12 Solutions

372

FIVE CRM / CallPro CRM

700

InGenius

750

Machbizz Marketers Pvt Ltd

2000

Inisoft

1076

Mailing Guy Ltd

2340

HoduSoft Private Limited

Loyalty Magazine

982

Luminoso Technologies, Inc.

1040

Lumosia

1186

Luware UK Limited

630

131

Maintel

324

Phase Print Ltd

1541

Sennheiser

352

Marke Creative Merchandise Limited

1942

Pink Lizard Promotions

2020

Senuto

1450

MarketMakers

1620

Pipeline Upgrade

2120

Serenova

382

MarkSpace Media

1412

Pisano Ltd

941

Sestek

390

Marmalade on Toast

1572

PMYB

1830

Sesui - Cloud Communications

520

Maru/Blue

1932

PPC Protect

2004

SET For Business CRM

2252

Mason & Wake

2852

PPS Print

2334

shopware AG

1872

Maximum Network Solutions Limited

422

Premier CX

780

Shout Promotional Merchandise

2780

Mazaru

786

Professional Sales Association

2682

Showell Ltd

2764

MediaFly

2757

Showpad

2572

Melissa Global Intelligence

1336

ShowWorx

2404

Membit

946

Sidetrade

2086

Merchants

912

SIFAR LTD

1698

MERJE

948

Simplifie

1762

mGage

1000

Skynamo

2762

MG Promotions Ltd

1330

Sleeping Giant Media

2322

Mimeo

2376

Mitel

950

Moneypenny

2082

MPS Marketing Services Ltd MVinci Trade

2752

Napp

2741

Natterbox

272

Nemorin Creative Film & Video Ltd

2274

NFON

740

Nimble Elearning

584

No Magnolia Productions

1986

Noetica

524

Nominet

2272

Norrvik

1074

Northern Print Solutions

2250

NTT Advanced Technology Corporation

486

Nuacom

882

Oak Innovation Limited

380

Oban International

2332

OBRIEN DIARIES LTD.

1848

Odigo

444

1418

Prospect Research

1870

Prosper²

1654

ProtoFast

1060

ProvenWorks

251

ProxMax Ltd

1532

PushON

2310

Puzzel

820

QPC - Genesys PureCloud

935

Quobis

233

Radix Communications

2184

RANDOM DYNAMIC RESOURCES LTD

SmartAgent

322

SmartCloud Connect

2548

Social Blue

852

Solvemate

831

Sooqr Search

2422

2386

Space & Time Media

1642

2432

Spafax

2392

Reach Printing Services

2342

SparkPost

2538

REACH Telecom Services

142

Sparkstone Technology Limited

1912

ReadSpeaker

282

Spinoco

913

Real Learning

2421

Spitch

974

Receptional Limited

1810

Staffino

754

Red Flag Alert

2450

Stickyeyes

1950

Red Rabbit Productions Limited

2448

SupaPass

1502

redk

2770

Supersonic Playground

2282

Refract

2547

Surround Vision Ltd

2622

Regional Recruitment Services

776

Swift Prepaid Solutions

1816

Reputation.com

2620

Syntec CardEasy

522

Resourcebase

2536

Sytel

858

ResponseiQ

274

Talk With Lead

2384

ResponseTap

1005

Talkdesk

250

Retap ApS

1812

Team Telemarketing Ltd

1451

RingCentral

310

Telsa Media Ltd

2276 350

Rank no.1

oe:gen

2546

RMG Networks

722

Telsis

Olive Communications

950

Roantree Promotional Marketing

1662

Textlocal

1358

Omilia

862

2482

376

2634

Roivenue

Textlocal

Onalytica Oneflow

2743

Russell Printers Limited

1540

The 10x Guys

1194

OneTrust

1770

S2W Media

1920

The Animation Guys

2374

OneUp Sales

2686

Sabio

430

The Daily Sales

OptiOp Quality Management

482

Sales Coaching Solutions

2590

OUTSOURCE GLOBAL

2551

Salesapps

2582

1700

2586

The Forum

Parkes Display & Expo

SalesMatch Ltd

2862 1576/ 1676 134

SalesSeek

2130

The Futures

1354

SBT Research Pvt Ltd

1776

The ICG Ltd

2284 1676

Screen Pages Ltd

2414

Secura

1746

The IDM The Institute of Direct and Digital Marketing

Seller Performance Ltd

2650

The Marketing Pod

1886

Semafone

730

The Next Big Thing

2080

Semetrical Ltd

1682

The Phone Number Testing Company

989

Sendinblue

2210

The School of Marketing

1490

PAteam

132

2424

Promotion Line

774

PCI Pal

480

PCI Telecom

876

Peek & Poke

2429

Pennine Personal Online Marketing Solutions Cloud Ltd. PFS

356 1115 832

The DMA

1576

The Telemarketing Company

2446

VAT IT

1534

Worldline

The Video Club

1712

Vee24

972

Woven

454

The Videonauts

2348

VeriCall Ltd

682

WowBooks

1956

Think Ambient Ltd

2002

Verint

424

WP Engine

1713

Thinqi

854

Verisium

2336

X2O Media

374

Veritone Inc.

680

Xuper

1007

Vertical Leap

1862

Yomdel

1720

Visualytes

2760

Your Vision TV Network

2215

VoIPstudio

620

Zadarma

2312

Voiso

770

Z-CARD Ltd

2260

Vooba

2186

Zendesk

550

Vorwarts Gmbh

2316

Zoho Corporation

2150

Vuelio

2212

Zymplify

2416

Webeo

1264

Webheay Technologies Limited

1121

Thrive the employee engagement system

984

ThriveMap

342

Tilkee

1360

Timely

2420

Truviv

1182

TTEC

960

TVR MEDIA LTD

473

Twilio Inc.

222

Two Jay

1510

UC Today

130

UiPath

933

UK Contact Centre Forum

110

Ultimate Incentive Limited

Webio

410

Where The Trade Buys

1876

1760

WhosOn real-time live chat translation

932

Ultracomms

460

Widen

2346

Unbabel

261

Willow Group Exhibition Solutions

1940

Unify

860

Wing Lee Creative Ltd

1980

Ur Promotions LTD

2330

Wired Plus

1514

Vaimo UK Ltd

2540

Wizu

1546

VanillaSoft

2700

Workbooks Ltd

2412

860

US T I VIS TAND S ON 744 2

LET SALESFORCE

SHOW YOU NEW PATHS TO

CUSTOMER SUCCESS.

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Floorplan

At an event of this size, it can be difficult to know where to start when it comes to meeting our incredible exhibitors, or locating that keynote seminar that you’ve been waiting all year to see!

By making use of our floorplan, you can save yourself loads of time by locating and planning your route to the exhibitors and seminar halls that you want to visit prior to arriving at the show, meaning you have all the time in the world to discover the latest advice and innovations set to take your business to the next level.

To ensure a quick entry and avoid the queues, please remember to bring your ticket with you on the day.

And don’t forget, this will give you access to all 5 of the incredible shows which are taking place over the two days!

SALES INNOVATION EXPO

Seminar Theatre 9

Keynote Theatre 8

Sponsored By

Sponsored By

2792

Seminar Theatre 7

Seminar Theatre 10

Seminar Theatre 12

Seminar Theatre 11

Sponsored By

2292

2192

2190

1992

2188

IDM Academy Theatre

Seminar Theatre 13

Sponsored By

Sponsored By

2392

2590

2790

B2B MARKETING EXPO

MARKETING TECHNOLOGY EXPO

Sponsored By

1698

2786 2784

2684

2686

2586

2584

2486

2484

2386

2384

2286

2284

2186

2184

2086

2084

1986

1882

2780 2782

2680

2682

2582

2580

2482

2480

2382

2380

2282

2280

2182

2180

2082

2080

1982

1980

2770

2574

2576

2452

2451

2376

2374

2276

2274

2171

2170

1976

1974

1876

2570

2572

2372

2370

2272

2270

1972

1970

1872

2256

2254

1956

1954

1850 Effective, Measurable Lead Generation Masterclass

2252

2250

1952

1950

2262

2260

1886

1696

1590

1786

1784

1782

1780

1776

1770

1682 1680

1586

1584

1582

1580

Sponsored By

2864

Networking Area Sponsored By

1676

1576

Networking Area Sponsored By

2450

1870

1772

1672

1670

1572

1570

2862

2860

2562 Showpad Masterclass

2762 2764 2660

2550

2760

4264

2350

LinkedIn Sales & Marketing Solutions Masterclass

2150

2050

1752

1754

1652 1654

1750

1650

1760 1762

1662

1748 1746

1640

1550 Grow Your Business Through Inbound Marketing Masterclass

2560 2852 2750

Seminar Theatre 6

2752

2652

2462

2650

Sponsored By

2755 2842

2840

2554

2551

2552

2548

2546

2460

2360

2162

2062

2060

2160

1960 The DNA of the Companies of Tomorrow Masterclass

1862

1860

1848

1846

1660

1560

2757

2745 2743 2744 Salesforce Masterclass

2742 2741

2557

2448 2446 2444

2547

2442

2544

2348

2346

2344

2342

2440

2340

2336

2334

1941 1942

2240

1644

Keynote Theatre 2 Sponsored By

1844

1842

1744

1742 1641

1642

1548

1546

1540

1541

1940

2540

1840

1740

2532 2542 2530

2538

Keynote Theatre 1

2030

1932

1934

1832

1830

1734

1732

1730

1731

1534

1630

1532

1820

1930

2330

1530

2429

2820 2734

2130 2230

2332

Sponsored By

2822

2439

2432

2634

2535 2510

2424

2421

2422

2420

2322

2324

2024

2124

Digital Marketing Masterclass

2321

2320

2636

2220

2022 2122

1924

1922

2020

2120

1920

1921

1821 CRM Is At The Heart Of A Successful Business Masterclass

1724

1723

1722

1720

1620

1520 Innovation In Marketing Masterclass

2814 2732 2736

2630

2536

2534 2316 2416

2812

2314

2216

2214

2414 2313

2614 2714

2622

2810 2619

2617

2620

2624

2520 Mastering Product Experience Masterclass

2215

2111 Customer Acquisition Masterclass

1912

1819

1818

1910 Building a High Growth Company Masterclass

1816

1814

1812

1810

1700

1807

1800

1712

2010

2412

VIP Lounge

1710 2312

2310 2210

2212

2110

1512

1713

Sponsored By

1514

1510

Seminar Theatre 5

Sponsored By

2600

2700

2512

2404 2402

134

Seminar Theatre 28 Sponsored By

2200 Empowering Your Ecommerce Masterclass

2102

2104

2100

2002

2004

2000

2001 1806

S10

S9

VISITORS ENTRANCE

VISITORS ENTRANCE

Seminar Theatre 27 Seminar Theatre 26 Sponsored By

Sponsored By

1501

1502 1401

0

2019 / LONDON

2019 / LONDON

SALES INNOVATION E X P O 2 0 1 9

CALL & CONTACT CENTRE EXPO

CUSTOMER & USER EXPERIENCE EXPO

Seminar Theatre 17

Seminar Theatre 14 1492

1490

1482

1480

1292 1194

1186

1380 1382

Press Area

Seminar Theatre 19

Sponsored By

Sponsored By

1184

1193

1092

1093

986

1082

1182

989

981

983

984

876

980

872

870

Seminar Theatre 20

Sponsored By

798

882

794

698

592

694

590

494

Sponsored By

390

786

784

686

684

586

584

486

484

782

780

682

680

582

580

482

480

382

384

286

284

380

282

280

Seminar Theatre 21

Sponsored By

1476 Marketing Automation Masterclass

1176

1174

1172

1171

1266 Business Growth & Customer Retention Masterclass

1076

1074

1072

1070

976

974

972

970

860

776

774

772

770

476

473

376

374

274

472

474

372

370

272

276

Networking Area

172

Sponsored By

170 1252

1254 1454

1452

1356

1358

1450

1451

1354

1352

1465

1460

1360

Awards Area

950

856

854

756

754

852

850

752

750

858

862

760

650

550

456

454

356

354

452

450

352

350

462

460

250 162

Sponsored By

1264

152 1009

1162

1007 960

660

560

262

360

261 144

1005 1464

142 1002 1443

1442

1350 Data Protection & Privacy Masterclass

1000

1003

948

946

944

942

840

740

444

253

256

252

251

134

Keynote Theatre 4

1440 1119

1118

Sponsored By

930

132 1115 1117 442 1432 1433

1334 1336

1430

1332

1431

1116

1114

1112

1110

924

922

920

921

936

935

832

932

934

830

630

732

440

342 340

240

242

332

234

232

230

233

130

530 122

1330

831

730

731

724

722

432

430 933

1420

820

620

622

524

120

522 112

1418

1040

Keynote Theatre 3

720

520

424

324

422

322

220

Sponsored By

320

222

1412 1414 913

914

Seminar Theatre 18

Sponsored By

710

610 410

310

912 1124

1410

1122

1260

110 412

1121 1120

1020 910 200

500

Seminar Theatre 25 Seminar Theatre 24 Sponsored By

Sponsored By

Organisers Office

900

982

988

941

1060

Seminar Theatre 23 Sponsored By

600

Seminar Theatre 22

Sponsored By

300

700

S7

S6

VISITORS ENTRANCE

VISITORS ENTRANCE

135