OUR
OUR MISSION
Our family, your family, ONE FAMILY. Committed to loving, giving, and caring. United in making a difference.
OUR VISION
To be innovators in a seamless and superior health delivery system in the communities we serve.
A MESSAGE FROM OUR CEO
At PruittHealth, we have spent more than 55 years caring for our neighbors in hundreds of communities throughout the Southeast. We value the trust they put in us each day, and remain committed to providing high-quality services for all our patients, residents, and clients.
I am pleased to present our 2025 Quality Report. As the post-acute care market grows, we are expanding our services into new communities and striving for excellence in those we currently serve. Readers will learn about our growth and our quality success stories.
Additionally, we have made considerable progress on The Oaks at Whitaker Glen, our $385 million active senior living and continuing care retirement community, with new amenities scheduled to open in the fall of 2025.
We are eager to leverage opportunities, like integrating AI technologies, to improve efficiency and patient outcomes, and we continue to invest in talent pipelines to attract and retain skilled caregivers. With your support, we can continue to deliver essential care to those who need it most.
Neil L. Pruitt Jr. Chairman & CEO PruittHealth
OUR COMMITMENT TO CARING
Our culture at PruittHealth can be summarized in one word: CARING. Each letter represents one of our core values. Together, these principles guide us to provide the highest quality health care while fostering respect, open communication, and professionalism with our patients, residents, clients, and communities.
C A R I N
CULTIVATING a Christian environment by loving, giving, and caring for all we have the privilege to serve.
ACHIEVING high-quality health care in a comfortable, clean, and safe environment.
RESPECTING the dignity, individuality, and beliefs of all.
G
INSPIRING ourselves and others to do the right thing because it’s the right thing to do.
NURTURING the communities we serve by living our mission statement. We are “one” family.
GIVING our best, every minute, every hour, of every day. Each day we operate must be better than the day before.
QUALITY CARE
OUR COMPANY
PruittHealth is a family-owned health care organization that has been serving communities for more than half a century. We provide peace of mind to our patients, residents, clients, and their families through our commitment to high-quality care.
With an expansive network of post-acute health care and senior services, we offer skilled nursing, senior living, assisted living, home health, hospice and palliative care, veteran care, therapy, pharmacy, and infusion services.
We understand that health care needs change over time. That’s why we have built an
STRENGTH IN NUMBERS
56
6 States Years of Caring
26,000 Caring for more than people each day
188 Provider Locations
28
26 Home Health Agencies
117 Hospice Agencies
16,000
PruittHealth Partners
Skilled Nursing & Senior Living Centers
CONTINUED GROWTH
NEW CONSTRUCTION
PruittHealth – Crystal Coast, Skilled Nursing Center, Beaufort, NC – Opened February 2024
PruittHealth – Pensacola, Skilled Nursing Center, Pensacola, FL – Opened May 2024
PruittHealth Hospice & Palliative Care (West Tennessee) – Opened November 2024
ACQUISITIONS
PruittHealth – Brunswick at South Georgia Health System, Skilled Nursing Center, Brunswick, GA (2024)
PruittHealth – Lakeside, Skilled Nursing Center, Macon, GA (2024)
PruittHealth – St. Marys at South Georgia Health System, Skilled Nursing Center, St. Marys, GA (2024)
PruittHealth – The Lodge, Skilled Nursing Center, Warner Robins, GA (2025)
PruittHealth – Warner Robins, Skilled Nursing Center, Warner Robins, GA (2024)
PruittPlace – Buckhead, Assisted Living Center, Buckhead, GA (2024)
PruittPlace – East Cobb, Assisted Living Center, Marietta, GA (2025)
PruittPlace – Kennesaw, Assisted Living Center, Kennesaw, GA (2025)
PruittPlace – Peachtree City, Assisted Living Center, Peachtree City, GA (2025)
PruittPlace – Wesleyan, Assisted Living Center, Macon, GA (2025)
PruittPlace – Winston Salem, Assisted Living Center, Winston-Salem, NC (2025)
CERTIFICATES OF NEED (CON) RECEIVED:
Expanded Skilled Nursing CON for Nashville, TN
Expanded Home Health CON for Banks, Hart, Rabun, and Stephens Counties, GA
Expanded Senior Living CON for The Oaks at Whitaker Glen, Raleigh, NC
RETIREMENT LIVING REIMAGINED
Distinguished by its elegant collection of homes, amenities, and future health care services, The Oaks at Whitaker Glen combines connection, wellness, and sophistication for an unparalleled senior living experience.
Once complete, this $385 million Continuing Care Retirement Community (CCRC) will feature nearly 250 luxury, one-, two-, and three-bedroom independent living units, 82 assisted living apartments, and a state-of-the-art skilled nursing center.
THE OAKS AT WHITAKER GLEN
AMENITIES WILL INCLUDE
• Multiple onsite dining venues, including a bistro, coffee shop, and upscale dining
• Poolside grill and restaurant
• Resort-style pool for laps, water aerobics, and deep-water treading
• Pickleball, bocce ball, and putting green
• Walking trails, a dog park, and gardens
• State-of-the-art fitness center and luxury spa
• Storefront access to a retail pharmacy and physician services
• Home health and hospice offices
The skilled nursing center will feature 106 private rooms, including 24 concierge suites, a therapy suite with HydroWorx® pool, salon, theater, chapel, coffee shop, and more.
OUR SERVICES
Hear Frank’s inspiring story.
SKILLED NURSING & REHABILITATION
At PruittHealth, our skilled nursing services help patients through every challenge. Our experienced staff delivers advanced care in specially designed centers that feature the latest technologies, including AI models to help clinical staff improve patient diagnoses and care options.
Our expert team delivers high-quality care at our skilled nursing centers, tailored to meet each patient’s specific needs. Patients can expect personalized care, from day-to-day recovery and wellness monitoring to specialized rehabilitation regimens.
Patient care typically falls into three categories:
RECOVERY CARE
• Post-surgical care
• Wound care
• Injury care
REHABILITATIVE CARE
• Physical therapy
• Occupational therapy
• Speech therapy
• Stroke rehabilitation
CHRONIC ISSUE MANAGEMENT
• Pain management
• Memory care
• Diabetes care
• Advanced chronic disease support
NEWSWEEK
2025 AMERICA’S BEST NURSING HOMES
Christian City Skilled Nursing & Rehabilitation
North Carolina State Veterans Home - Salisbury
PruittHealth - Panama City
PruittHealth - Rome
PruittHealth - Austell
The Oaks - Bethany (Skilled Nursing)
PruittHealth - Crystal Coast
2024 QUALITY AWARD WINNERS
SILVER:
PruittHealth – Fitzgerald
BRONZE:
PruittHealth – Augusta Hills
PruittHealth – Evans
PruittHealth – Forsyth
PruittHealth – Peake
PruittHealth – Toccoa
The Oaks – Scenic View (Skilled Nursing)
US NEWS & WORLD REPORT 2025 BEST NURSING HOMES
North Carolina State Veterans HomeSalisbury
PruittHealth – Barnwell
PruittHealth – Fleming Island
PruittHealth – Laurel Park
PruittHealth – North Tampa
PruittHealth – Panama City
PruittHealth – Rome
PruittHealth – Town Center
The Oaks – Carrollton (Skilled Nursing)
The Oaks – Limestone
These health care centers have earned a
FIVE STAR QUALITY RATING*
from the Centers for Medicare & Medicaid Services
This is the highest rating a health care center can receive, making them among the top skilled nursing and rehabilitation centers in the country.
North Carolina State Veterans Home – Salisbury
PruittHealth – Augusta Hills
PruittHealth – Barnwell
PruittHealth – Fleming Island
PruittHealth – Moultrie
PruittHealth – Ocilla
PruittHealth – Santa Rosa
PruittHealth – Southwood
PruittHealth – Toomsboro
* Achieved Five Star Status during 2025 Fiscal Year
ADVANTAGE PLANS
PruittHealth Premier offers Medicare Advantage plans in some markets. These plans offer benefits that can include a Nurse Practitioner or Nurse Care Guide to manage care and medications, as well as coverage for medications, glasses, hearing aids, flexible spending card, dental care, transportation to doctor appointments, and more.
HOME HEALTH
PruittHealth @ Home allows patients to return home and continue to heal with nurses and support teams monitoring their well-being. Our expert teams also teach patients how to manage their health after an illness or surgery, helping them heal, remain independent, and avoid unnecessary hospital visits.
Home Health patients must be 18 years or older and meet homebound requirements. They can be referred to PruittHealth by various provider sources, including hospitals, skilled nursing centers, primary care physicians, same-day surgical centers, oncology treatment centers, and other healthcare facilities, for as long as the care is medically necessary for the patient’s recovery.
OUR SERVICES INCLUDE:
• Development of individualized care plans
• Diagnosis and discipline-specific clinical pathways
• Point-of-care technology and therapies, including electronic stimulation, balance training, fall prevention, skilled nursing services, physical therapy, speech therapy, occupational therapy, medical social work, IV therapy, certified nursing assistance, and wound care
19,390 PATIENTS SERVED
4.5 STARS
PruittHealth @ Home (Columbia)
PruittHealth @ Home (Greenville)
PruittHealth @ Home (Pilot Mountain)
PruittHealth @ Home (Wake)
4 STARS
PruittHealth @ Home (Aiken)
PruittHealth @ Home (Blue Ridge)
PruittHealth @ Home (Charleston)
PruittHealth @ Home (Cumming)
PruittHealth @ Home (Cobb)
PruittHealth @ Home (Columbus)
PruittHealth @ Home (Florence)
PruittHealth @ Home (Gainesville)
PruittHealth @ Home (Griffin)
PruittHealth @ Home (Low Country)
PruittHealth @ Home (Myrtle Beach)
PruittHealth @ Home (New Bern)
PruittHealth @ Home (Union City)
Turn setbacks into comebacks.
HOSPICE & PALLIATIVE CARE
Our hospice and palliative care programs utilize a patient-centered approach focused on quality of life and the important role of family and loved ones.
HOSPICE CARE
Our family-focused approach to end-of-life ensures that patients spend their final months well cared for, comfortable, and surrounded by their loved ones. Typically, hospice care serves individuals who have decided to stop pursuing treatments that could cure or control their condition and who have a life expectancy of six months or less.
With a team of nurses, social workers, certified nursing assistants, chaplains, and volunteers, PruittHealth delivers individualized hospice care 24 hours a day, seven days a week in the setting of the patient’s choice.
Our hospice care is always family-centered, involving the patient and family in the decisionmaking process.
PALLIATIVE CARE
PruittHealth Palliative Care provides comfort, ongoing treatment, and spiritual support to ensure the best possible quality of life.
Palliative care is specialized care for those with an acute or chronic illness and focuses on symptom management and stress relief. Patients may have palliative care at any stage of their illness and may receive curative therapy simultaneously. The goal is to reduce a patient’s suffering, provide ongoing treatment, and promote the best quality of life for those with serious illnesses.
5 STARS
PruittHealth Hospice (Swainsboro)
9,063 PATIENTS SERVED
4 STARS
PruittHealth Hospice (Blue Ridge)
PruittHealth Hospice (Cordele)
PruittHealth Hospice (Eastern Carolina)
PruittHealth Hospice (Fayetteville)
PruittHealth Hospice (New Bern)
PruittHealth Hospice (Rocky Mount)
PruittHealth Hospice (Wilkes)
Both palliative care and hospice care provide comfort. However, palliative care can begin at diagnosis, and continues at the same time as treatment.
Hospice care begins after the treatment of the disease is stopped and helps ensure the patient’s comfort at the end of life.
CAHPS HONORS RECIPIENTS
PruittHealth Hospice (Blue Ridge) PruittHealth Hospice (Beaufort)
Meet Sunny, a stimulating part of life at PruittPlace – Buckhead
SENIOR LIVING
At PruittHealth, our approach to senior living uniquely aligns with our commitment to senior care. In our independent and assisted living communities, we are guided by connection and compassionate care. We take time to understand every resident’s unique story, embracing the meaningful details that will help us ensure a life of comfort, dignity, and joy. Residents enjoy chefinspired dining, engaging activities, spacious living quarters, and expert care when it is needed.
OUR AMENITIES INCLUDE (VARIES BY LOCATION)
• Fine dining and therapeutic diet menus
• Health and wellness programs
• Fitness equipment
• Beauty salon/barber shop
• Library and activity areas
• Customized transportation services
• Courtyards and gardens
• Housekeeping and linen services
SERVICES MAY INCLUDE:
• Medication management
• Physical, occupational, and speech therapies
• Dressing and grooming assistance
• Bathing assistance
• Memory care
• Respite care
CARE MANAGEMENT
PruittHealth Home First offers in-home services to eligible elderly and disabled people receiving Supplemental Security Income (SSI) and active full Medicaid or pending Medicaid coverage.
Our program ensures the safety of our members and enhances their overall health and wellbeing. We offer adult day health, emergency response, meal delivery, support services, and more to meet and exceed individual health care needs and expectations.
GEORGIA PROGRAM REQUIREMENTS:
• 65 years old or older and/or disabled
• Receiving Medicaid and SSI
• Medical conditions such as diabetes, high blood pressure, lung disease, arthritis, Alzheimer’s disease, dementia, heart disease, or stroke that require monitoring and regular doctor’s care
PERSONAL CARE
PruittHealth Family First is a concierge care program that offers personalized, in-home services to help loved ones maintain their independence while providing peace of mind for the entire family. From assistance with daily activities to meal preparation and light housekeeping, our Family First caregivers offer expert care and compassionate support.
OUR SERVICES INCLUDE:
• Personal care, such as bathing, dressing, feeding, grooming, walking assistance
• Respite care for primary caregivers in need of some relief or planning a well-deserved break
• Memory care and support
ABOUT OUR PROCESS
Based on the client’s condition and requests, a Registered Nurse (RN) makes an initial assessment and creates a Service Plan for specific tasks that need to be performed by a Certified Nursing Assistant (CNA) or qualified Personal Care Assistant (PCA). The tailored Service Plan can be revised whenever changes are warranted.
PHARMACY
With more than 55 years of expertise and a family-owned approach, our Pharmacy Services team is committed to supporting better patient outcomes, reducing costs, and increasing staff efficiency in delivering patient medications.
We provide pharmacy solutions in a wide range of settings, from skilled nursing to senior living and more, allowing our customers to serve their patients with safe and convenient medication delivery systems.
RX@HOME PROGRAM
As patients transition home from a health care center, we can provide up to 14 days of their prescription medications through Rx@Home. This program allows patients to return home with their medications, offering convenient user-friendly packaging without having to stop by a pharmacy or wait on prescriptions to be filled.
INFUSION THERAPY
PruittHealth provides patients with everything they need to receive quality infusion services in the comfort of their home or in our pharmacy offices. Our team of experts verifies benefits, determines out-of-pocket costs, and presents any available options to minimize costs for our patients.
We offer:
• Antibiotics
• IVIG therapy
• Chemotherapy
• Pain management
• Specialty injectable
• Total Parenteral Nutrition (TPN)
Patients will be assigned their own clinical expert who will communicate weekly to ensure the patient is responding to IV therapy and to answer any questions.
DIAGNOSTIC SERVICES
PruittHealth Diagnostic Services offers a range of laboratory tests to deliver accurate, reliable, and convenient testing solutions for our patients. The recent expansion of our in-house, state-ofthe-art laboratory and microbiology department allows us to provide a wide range of services for our patients. From comprehensive metabolic panels, complete blood counts, and renal panels to urinalysis, cultures, and respiratory testing, we can provide quick results to caregivers and patients, helping deliver high-quality care to those we serve.
MEDICAL SUPPLY & BIOMEDICAL SERVICES
PruittHealth Medical Supply offers medical and nutritional products at competitive prices, shipped directly to our customers. We provide convenient and reliable distribution processes, product quality, and cost containment, with the support of PruittHealth experts.
Through our Biomedical Services division, customers can rent supplies such as C-PAP and BiPAP systems, oxygen concentrators, medical gas delivery, nebulizers, and more.
With decades of experience, PruittHealth concentrates on patient care and delivers a wide range of medical products and services. Not only do we offer all major brands, but also offer private-label products as high-quality, cost-effective alternatives to major brands.
OUR SUPPLIES AND PRODUCTS
• Medical
• Surgical
• Wound care
• Enteral
• Dietary
• Laundry
• Maintenance
• Housekeeping
We provide formulary management, inventory control, and free, scheduled delivery.
OUR CARE
Under the guidance of physicians and clinical consultants, PruittHealth puts each patient on the pathway to better health through programs tailored to meet their personal needs.
THERAPY SERVICES
PruittHealth Therapy Services partners with health care centers and home health agencies throughout the Southeast to provide rehabilitative solutions, including physical, occupational, and speech therapies. With both inpatient and outpatient services, we help patients get back to their full potential – whether in our skilled nursing centers, assisted living communities, or in their own homes.
The goal for our therapy patients is to reach the highest level of function possible. We provide techniques to get patients back to their full potential and make needed changes to their environment to allow for optimal function.
PHYSICIANS SERVICES
PruittHealth Physicians Services is a medical practice division within our family of providers, consisting of physicians and nurse practitioners who provide services to enhance patient care. We collaborate with hospitals, referral sources, and payers, which are critical to care transitions and reducing rehospitalizations.
CONSULTING SERVICES
PruittHealth Consulting Services provides contracted health care centers and medical providers with clinical guidance and support in nursing, nutrition, social services, rehabilitation, medication therapy management, and more. We provide teams with tools to improve compliance, develop best practices, and create policies and procedures.
AQUATIC THERAPY
Aquatic therapy helps patients recover and rehabilitate. Our HydroWorx® therapy pools feature adjustable depth, resistance jets with massage features, underwater cameras and viewing monitors, and computer documentation.
CARDIAC CARE
Cardiac care works with a patient’s team of health care providers, including primary care physicians, cardiologists, clinical nurse specialists, dietitians, mental health professionals, case managers, and pharmacists to help improve overall health and quality of life.
MEMORY SUPPORT
Memory support is designed to assist Alzheimer’s and dementia patients by attempting to slow memory loss and other cognitive changes. It provides life enrichment activities that stimulate the mind and promote overall health. The program also provides family support and education to help caregivers keep loved ones engaged.
PAIN MANAGEMENT
Pain management helps patients control chronic pain, enhancing the enjoyment of life and limiting lost productivity and wages. Our pain management team addresses pain and its underlying causes with therapy and treatment plans that include physical or occupational therapy, medication assessment and management, education, injections, or surgery.
RESPIRATORY THERAPY
Respiratory therapy offers high-quality care and independence to patients who have had a tracheostomy, experience an exacerbation of respiratory symptoms, or require BiPAP/CPAP or ventilator support. Our team of clinical experts develops comprehensive care plans designed to increase long-term health and overall wellbeing.
STROKE REHABILITATION
Stroke rehabilitation helps patients improve physical, cognitive, and lifestyle functioning after minor and major strokes. Each plan is personalized to meet the patient’s unique needs, priorities, and preferences.
WOUND CARE
Wound care offers comprehensive, advanced treatment options to alleviate suffering and mitigate infection, hospitalization, and limb loss. Our policies and procedures are grounded in research, consultation, and the expertise of certified Wound, Ostomy, and Continence Nurses (WOCNs).
OUR PARTNERS
Our 16,000 employee partners dedicate their time and energy to providing high-quality, compassionate care for our patients. This passion for service is deeply rooted in all our caregivers — it’s at the center of everything we do.
As a leader in the long-term care industry, we have invested heavily in new initiatives to recruit and retain high-performing talent. We incorporate AI and other innovative technologies to optimize recruitment and support an increase in the quality of application volume.
EDUCATION AND CAREER DEVELOPMENT
The CNA Career Ladder Program offers skilled nursing and hospice caregivers an opportunity to gain experience and become leaders amongst their peers.
ADMINISTRATOR-IN-TRAINING PROGRAM
PruittHealth is dedicated to creating opportunities for individuals who are interested in pursuing a career as a health care administrator. Through our multi-year Administrator-in-Training program, an individual receives classroom instruction, hands-on training, and mentorship from experienced administrators. The goal of this program is to develop strong leaders throughout our health care centers, resulting in increased patient care and partner retention.
NURSE ADVANCEMENT PROGRAM
The PruittHealth Nurse Advancement Program pays the tuition (up to $15,000) of 20 caregivers, including CNAs, Senior CNAs, and LPNs, who wish to become registered nurses.
PRUITTHEALTH UNIVERSITY
We recognize that quality people thrive in an environment that promotes lifelong learning. That is why we established PruittHealth University, an online learning resource that is continually updated with new and innovative training programs.
RETAIN
Retain is an external employee engagement software that allows our employee partners to provide feedback about their experience. Program benefits include:
• Creates opportunities to hear directly from partners regarding positive feedback and concerns
• Fosters a healthy workplace community to support organizational culture
• Encourages transparency to resolve issues and listen to new perspectives to improve as a company
Learn more about our 2025 caregiver of the year.
THE HEART OF OUR ORGANIZATION
At the core of our successes are the caregivers who dedicate themselves each day to improving the lives of our patients. Their compassion, skill, and commitment set the standard for excellence and embody our Core Values.
Each year, through our Guiding Light Caregiver of the Year recognition program, we celebrate those team members who go above and beyond to make an extraordinary impact.
This program not only shines a light on remarkable stories of care and compassion, but underscores the critical role our caregivers play in driving the strength, success, and future of
Monica Edwards, Senior CNA
PruittHealth – Ashburn
Itonya Rollinson, Senior CNA
PruittHealth Hospice (Anderson)
CONGRATULATIONS
TO ALL OUR FINALISTS
De’Ontra Adamson, CNA
PruittHealth – Lakeside
Jamey Inman, CNA
PruittHealth Hospice (Valdosta)
Reatha Jenkins, CNA
PruittHealth – North Augusta
Melissa Miller, CNA
PruittHealth Hospice (Calhoun)
Crystal Weaver-Smith, CNA
PruittHealth – Covington
Patricia Williams, CNA
The Oaks – Carrollton
Glenda Young, Senior CNA
PruittHealth Hospice (Cordele)
THE PRUITTCARES FOUNDATION
Reflective of our first core value, “Cultivating a Christian environment by loving, giving, and caring for all we have the privilege to serve,” the PruittCares Foundation puts our strongly held beliefs and principles into action.
The PruittCares Foundation provides relief to those in need. Through crisis grants to families and caregivers, educational scholarships for future health care heroes, and support for bereaved children, the PruittCares Foundation shines as a beacon of hope for those
Learn more about the impact of Camp Cocoon.
MORE THAN 25 YEARS OF COMMUNITY SERVICE
OVER 20 YEARS OF CAMP COCOON SERVING HUNDREDS OF BEREAVED CHILDREN
$18,000 IN SCHOLARSHIPS AWARDED
MORE THAN $449,000 IN ASSISTANCE GRANTS AND DISASTER RELIEF IN 2024 AND 2025 TO 386 PRUITTHEALTH EMPLOYEE PARTNERS AND COMMUNITY MEMBERS.