LEARNING AND DEVELOPMENT
2022
look forward
LEARNING AND DEVELOPMENT
look forward
2022
As we contemplate all the challenges we have collectively overcome in the past few years, now is the perfect time to optimistically look forward to new beginnings in 2022. The year ahead holds so much promise and we must be poised to capitalise on that potential for success. We know a few things about successful businesses. They all share the following traits: • A clear sense of purpose • Successful teams that achieve great outcomes • Focus on the things that yield the greatest results and eliminate what doesn’t • A culture conducive to harmonious and productive relationships Most importantly, successful businesses have great leaders. A great leader is someone who has ‘the capacity and will to rally people to a common purpose together with the character that inspires confidence and trust’ - Bernard Montgomery. This year, ProVision offers development opportunities to the entire practice team. We continue to offer technical skills training to our network of practice staff that encourages the use of best practice techniques to WOW our collective patients. We are also excited to announce a new management-level series, Leading People, designed for Practice Owners and Practice Managers. This bespoke, intensive leadership development program will focus on the development of the soft skills required to effectively lead and inspire your teams to achieve success.
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CONTENTS Leading People
3
Practice Workshops
5
Eyecare Essentials
6
Intro to Optics
7
Advanced Optics
8
Advanced Lenses
9
Certificate IV Optical Dispensing
10
Advanced Ophthalmic Optics
11
Look Forward National Conference
12
ProLearn
13
Digital & Social Media Marketing
14
ProVision Webinar Series
15
Bespoke Team Training
15
Facilitators
16
Leading People
6 DAYS + ONLINE
Look forward to leading successful teams with confidence. ProVision is excited to introduce a brand new holistic Leadership Program to support the skill enhancement of leaders and business owners within our industry. The newly designed Leading People program takes a contemporary view of the role of leadership in small businesses starting with an inward facing view of our own leadership style, emotional intelligence and feedback skills before then understanding how we can use these skills to lead successful practice teams.
WHO SHOULD ATTEND? Anyone who currently leads people or will soon be managing others should attend. This includes Practice owners, Practice Managers and Operational Managers who have team leadership responsibilities.
LEARNING OUTCOMES This newly designed program will take place in three stages, each consisting of 2 days of face-to-learning covering the following topics: Stage 1 – Leading Me This part of the program takes an inward look at the role of different leadership styles, emotional intelligence, feedback and coaching skills so that we can better understand ourselves, our strengths and how we can also become better leaders. This session also provides the opportunity to undertake a Leadership Style Assessment with DISC Profiles Australia. Stage 2 – Leading Others Part 1 Here our focus turns to your team and the role you can play in helping your team members to set goals that support an effective performance appraisal process from which learning outcomes can be derived. We also take a look at the importance of understanding and managing organisation well-being and its connection to employee performance. Stage 3 – Leading Others Part 2 To round out our Leading People program we take a look at the skills required to manage conflict, poor performance and misconduct in the workplace.
DELIVERY MODE Delivered face-to-face plus online pre-learning.
COURSE DURATION 3 x 2-day sessions 9.00am – 5.00pm Includes morning tea, lunch & afternoon tea
DATES See next page for details
FACILITATORS Emma Atkin – ProVision’s People & Culture Manager in conjunction with Business Coaches & Regional Operations Managers in each State.
INVESTMENT The cost for the entire program consisting of 6 days of face-to-face training is: Comprehensive Members: Complimentary Essential Members: $600 per attendee** **Inclusive of cost of DISC Profiles Australia Leadership Styles assessment and report. Excludes travel and accommodation
REGISTRATION Registrations open November 2021 REGISTER PROLEARN
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Leading People continued DATES & LOCATION STATE
Tasmania
South Australia
Western Australia
Queensland
New South Wales
Victoria
PROGRAM COMPONENT Leading Me
21st & 22nd February 2022
Leading Others Part 1
4th & 5th July 2022
Leading Others Part 2
6th & 7th February 2023
Leading Me
15th & 16th February 2022
Leading Others Part 1
18th & 19th July 2022
Leading Others Part 2
20th & 21st February 2023
Leading Me
4th & 5th April 2022
Leading Others Part 1
25th & 26th July 2022
Leading Others Part 2
27th & 28th February 2023
Leading Me
28th February & 1st March 2022
Leading Others Part 1
1st & 2nd August 2022
Leading Others Part 2
6th & 7th March 2023
Leading Me
7th & 8th March 2022
Leading Others Part 1
8th & 9th August 2022
Leading Others Part 2
20th & 21st March 2023
Leading Me
21st & 22nd March 2022
Leading Others Part 1
15th & 16th August 2022
Leading Others Part 2
27th & 28th March 2023
*Venue yet to be confirmed for March 2023
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DATES OF TRAINING
LOCATION OF TRAINING
Hotel Grand Chancellor, Hobart
Old Lion Hotel, Adelaide
Optus Stadium, Perth
Victoria Park, Brisbane
Sydney Opera House, Sydney*
Leonda By The Yarra, Melbourne
Please note each session has some required pre-learning activities offered via ProLearn to help you prepare for the face-to-face sessions. At the conclusion of each session post-learning activities will be offered to help you practise and embed your new skills.
Practice Workshops
1 DAY
Look forward to collaborating with industry peers and sharing insights to help your practice and others continuously improve Practice workshops have become a highlight for many managers and key staff in the ProVision education calendar. There is something empowering about sharing and learning from others in the same boat who really get the challenges associated with working in an independent practice.
WHO SHOULD ATTEND?
DELIVERY MODE
Practice Managers, experienced team leaders and other team members seeking career development.
LEARNING OUTCOMES
INVESTMENT
Practice Workshops enable you to celebrate success and create new solutions for: • Operational effectiveness • Merchandising • Marketing • Managing Teams These are a great opportunity to discuss specific issues important to you while being supported by your Business Coach and peers.
Comprehensive Members: Complimentary Essential Members: $100 per attendee Excludes travel and accommodation
REGISTRATION Registrations open November 2021 REGISTER PROLEARN
FACILITATORS
Western Australia
7th February 2022 8th August 2022
Margarida Faustino
South Australia
7th March 2022 5th September 2022
Kate Hall
Queensland
15th March 2022 16th August 2022
Jim Colley Karen Harmsen
16th March 2022 17th August 2022
Jo Scott-Dostine Kelvin Bartholomeusz Adam Taylor
11th May 2022 14th September 2022
Glen Fickling Julius Maloney Tina Adel Adam Taylor
25th May 2022
Tina Adel Adam Taylor
New South Wales
Victoria
Tasmania
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DATES OF TRAINING
COURSE DURATION Either half day or full day Includes catering
Content and learning outcomes vary from state to state based on interest from participants.
LOCATION
Delivered face-to-face
Eyecare Essentials
5 Hrs ONLINE
Look forward to helping new employees learn the essential skills required to support their success. Eyecare Essentials, delivered via ProLearn, is a foundation program focusing on developing the learner’s understanding of the Eye, Lenses and Frames, Prescriptions and Contact Lenses to support knowledge acquisition within the practice setting. It is also a pre-requisite program for participation in the Introduction to Optics program.
WHO SHOULD ATTEND? Modules are aimed at all new employees who have commenced their career in an optical practice.
LEARNING OUTCOMES 1. The Eye
DELIVERY MODE Online via ProLearn at a time that suits you, on any device
FACILITATOR Available via the ProLearn platform.
COURSE DURATION
• Gain a general overview of the anatomy of the eye • Interpret basic visual problems • Understand common eye diseases and disorders
Approximately 5 hours
2. Lenses and Frames:
Complimentary to all ProVision practice team members.
• Identify lens types and designs • Recognise common lens materials • Discover lens coatings and tints • Identify different frame materials • Recognise frame components • Discover different frame styles 3. Prescriptions: • Understand the elements of basic optical prescriptions for spectacles and contact lenses 4. Introduction to Contact Lenses: • Gain an overview of the history of contact lenses • Identify patients who may be appropriate for contact lens wear • Recognise contact lens types and materials
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INVESTMENT
PROLEARN
Intro to Optics
5 WEBINARS + HALF DAY SESSION
Look forward to a solid foundation in an eyecare career journey. Intro to Optics educates newcomers to the optical industry with a program designed to provide a solid foundation for a career journey in independent eyecare. By focusing on the skill development of inexperienced team members in basic optical concepts and practical dispensing, they will leave with greater confidence to interact with customers, recommend and dispense lenses, take basic measurements and perform frame adjustments.
WHO SHOULD ATTEND?
LEARNING OUTCOMES
New practice staff or existing team members with little or no knowledge of optics or dispensing (0 to 6 months’ experience). Participants should have completed the Eyecare Essentials modules in ProLearn prior to attending as the course will build on some of those concepts
DELIVERY MODE Theory will be delivered via a series of live Zoom sessions followed by a practical face-to-face session.
WEBINAR TOPIC
FACILITATORS Helen Venturato and Colin Madigan
COURSE DURATION 5 x live webinars, plus 1 x half day face-to-face
INVESTMENT Comprehensive Members: Complimentary Essential Members: $350 per attendee Excludes travel and accommodation
REGISTRATION Registrations open November 2021 REGISTER PROLEARN
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• Understand basic optics terminology • Understand different refractive errors • Gain a basic understanding of contact lenses • Identify different lens designs • Understand lens materials • Discover different lens coatings available • Gain confidence in taking dispensing measurements • Perform basic frame adjustments
DATES - ROUND 1
The Eye and Fundamentals of Optics
15th February 2022
5th July 2022
Refractive Errors and Understanding the Prescription
22nd February 2022
12th July 2022
Frames - Adjustments
1st March 2022
19th July 2022
Lenses - Features and Benefits of Design, Materials, and Treatments
8th March 2022
26th July 2022
Measurements - PDs, Heights for Aspherics, Bifocals & PALs
15th March 2022
2nd August 2022
ROUND 1 MORNING SESSION LOCATION
DATES - ROUND 2
DATES OF TRAINING
ROUND 2 MORNING SESSION LOCATION
DATES OF TRAINING
Brisbane
23rd March 2022
Brisbane
31st August 2022
Sydney
4th April 2022
Perth
12th September 2022
Perth
11th April 2022
Adelaide
14th September 2022
Melbourne
3rd May 2022
Sydney
19th September 2022
Adelaide
9th May 2022
Melbourne
3rd October 2022
Advanced Optics
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WEBINARS
Look forward to a deeper, practical understanding of the more technical aspects of optical dispensing. Take your dispensing staff’s knowledge to the next level and help them gain a deeper, practical understanding of the more technical aspects of optical dispensing. There will be no need for them to shy away from difficult prescriptions anymore. The course will explore the more technical aspects of dispensing and enable participants to confidently recommend the most appropriate products and solutions for high or unusual prescriptions with the expert guidance and knowledge of Helen Venturato.
WHO SHOULD ATTEND?
DELIVERY MODE
Practice staff with moderate dispensing knowledge (approximately 1-2 years’ dispensing experience) and have completed the Intro to Optics program. Participants should complete or review the ProLearn Optical Training Fuel Gauge and all modules shown prior to attending, as the course will build on those concepts.
• Gain knowledge on how to visualise a finished lens • Understand the importance of back vertex distance measurements • Discover the importance of minimum size uncut calculations • Learn how to calculate the minimum size uncut • Gain the knowledge to reduce the likelihood of problems associated with high powered prescriptions • Gain the confidence trouble shooting problems progressive lens wearers may experience
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FACILITATORS Helen Venturato and Colin Madigan
COURSE DURATION 4 x Live webinars
LEARNING OUTCOMES
WEBINAR TOPIC
Delivered via a series of live Zoom webinars.
INVESTMENT Comprehensive Members: Complimentary Essential Members: $200 per attendee
REGISTRATION Registrations open November 2021 REGISTER PROLEARN
DATES - ROUND 1
DATES - ROUND 2
The Optical Cross, Back Vertex and Base Curve
22nd March 2022
9th August 2022
MSU and Cut-out
29th March 2022
16th August 2022
PAL Problem Solving
5th April 2022
23rd August 2022
Specialised Dispensing
12th April 2022
30th August 2022
Advanced Lenses
1 HALF DAY
Look forward to making optical dispensing decisions that promote the very best outcomes for patients. This course will take a practical look at how to select the correct lens for a patient to ensure the best dispensing outcomes. From choosing which lens material is appropriate, to understanding the features and benefits of different PAL designs, this course considers all the variables – the prescription, frame, specific purposes and more – encountered in practice when dispensing.
WHO SHOULD ATTEND?
DELIVERY MODE
Practice staff with moderate dispensing knowledge (1-2 years) who have completed the Advanced Optics program.
Delivered face-to-face.
FACILITATORS Helen Venturato and Colin Madigan
LEARNING OUTCOMES
COURSE DURATION
• Understand the appropriate use of lens materials and designs • Understand and confidently recommend the different design options within the progressive addition lens (PAL) category • Understand and confidently recommend lenses within the anti-strain and extended focus lens category • Build confidence when recommending lenses and enable dispensing staff to work more independently
1 x half day face-to-face
INVESTMENT Comprehensive Members: Complimentary Essential Members: $200 per attendee Excludes travel and accommodation
REGISTRATION Registrations open November 2021 REGISTER PROLEARN
ROUND 1 AFTERNOON SESSION LOCATION
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DATES OF TRAINING
ROUND 2 AFTERNOON SESSION LOCATION
DATES OF TRAINING
Brisbane
23rd March 2022
Brisbane
31st August 2022
Sydney
4th April 2022
Perth
12th September 2022
Perth
11th April 2022
Adelaide
14th September 2022
Melbourne
3rd May 2022
Sydney
19th September 2022
Adelaide
9th May 2022
Melbourne
3rd October 2022
Certificate IV Optical Dispensing
12–18
MONTHS
Look forward to increasing the quality of optical dispensing throughout the practice. The Cert IV in Optical Dispensing will help to ensure that optical appliances are dispensed as prescribed by the optometrists and/ or ophthalmologists in accordance with The Australian Standards. It will give participants a thorough understanding of all aspects of the dispensing process.
LEARNING OUTCOMES
WHO SHOULD ATTEND? This course is for Dispensers who have learnt their craft ‘on the job’ and would like to obtain a formal qualification to consolidate their knowledge and further boost their confidence. This is the highest-level qualification for optical dispensing in Australia and will be recognised across the industry. Please contact ACOD for eligibility information: https://acod.edu.au/current-courses INFORMATION ACOD
DELIVERY MODE Delivered both online and via three practical workshops.
FACILITATOR This program is delivered by ACOD: James Gibbins – email: james.gibbins@acod.edu.au or mobile: 0425 278 227 Chedy Kalach – email: chedy.kalach@acod.edu.au or mobile: 0416 095 263
COURSE DURATION The course will take between 12 and 18 months to complete.
The course covers the following 14 units: • Deliver and monitor a service to customers • Lead effective workplace relationships • Lead team effectiveness • Communicate and work in health or community services • Work with diverse people • Provide advice on optical appliances • Dispense optical appliances • Dispense atypical prescriptions • Process and manage optical appliance orders • Participate in workplace health and safety • Analyse and achieve sales targets • Control inventory • Coordinate merchandise presentation • Sell products and services Assessment: There will be a variety of assessment tools used to assess learners, which include: • Online quizzes and written assessments • Observation and demonstration • Verbal / written questioning • Workplace logbook • Project / case study
INVESTMENT Non-subsidised course fee is $5,900. For students who have already completed the ProVision Applied Optical Dispensing course, a 10% discount is applied. The fee is $5,310. Please speak with ACOD regarding potential eligibility for State based training subsidies to further reduce the fees.
REGISTRATION Registrations open November 2021 Registration: https://acod.edu.au/current-courses REGISTER ACOD
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LOCATION
WORKSHOP 1
WORKSHOP 2
WORKSHOP 3
Canberra
Feb 28 - Mar 02
Jun 27 - 29
Oct 31 - Nov 2
Hobart
Mar 7 - 9
Jul 25 - 27
Nov 14 - 16
Brisbane
Mar 7 - 9
Jul 25 - 27
Nov 21 - 23
Perth
Mar 14 - 16
Jul 4 - 6
Nov 7 - 9
Sydney
Mar 14 - 16
Jul 11 - 13
Nov 14 - 16
Adelaide
Mar 21 - 23
Jul 18 - 20
Oct 10 - 12
Melbourne
Mar 28 - 30
Jul 18 - 20
Nov 28 - 30
Advanced Ophthalmic Optics
33 Hrs ONLINE, 1 DAY SEMINAR
Look forward to a comprehensive practical advancement of Ophthalmic optic skills within the practice. The Academy of Advanced Ophthalmic Optics aims to deliver education that reaches beyond the scope of TAFE, other RTOs and undergraduate Optometry and Vision Science programs delivering Optical and Ophthalmic Optics education in Australia. Effective Optometric practitioners recognise that the patient experience does not end at the consulting room door. Developing a strong understanding of the application of ophthalmic dispensing is a critical part of a successful practice by ensuring the accurate and appropriate realisation of the Optometric consultation.
WHO SHOULD ATTEND? This course is aimed at Optometrists and qualified and/or experienced Optical Dispensers with 5+ years of experience, who wish to further their ophthalmic optics knowledge and its applications in practice.
LEARNING OUTCOMES The programs aims to: • Articulate and integrate an understanding of the body of knowledge in ophthalmic optics and their applications to professional practice. • Use expert, specialised cognitive and technical skills in ophthalmic optics to independently and critically analyse and synthesise complex information, problems, concepts and theories. • Apply knowledge and skills in ophthalmic optics to work in the ophthalmic industry. • Demonstrate effective and professional skills in communicating information and judgements to patients and other health care providers.
COURSE DURATION The program will be delivered via online learning (22 hours of individual online learning, 11 hours of online discussion with course moderators including peer group discussions and interactions) and a one-day face-to-face seminar (6 hours total pending any COVID-19 impact). • The online learning component will need to be completed, including online assessments, prior to attending the one-day seminar. • Online commences Monday 14 February and concludes 25 April–1 May • Seminar: 1 day (in the event the face-to-face seminar is unable to run, this component will be delivered via live stream in early June 2022) Optometrists will receive up to 17.5 hours of CPD points for the online component. In addition, the live webinars will attract 11 clinical points, 6 of which are interactive.
INVESTMENT ProVision Members $1,500* *inclusive of GST and excludes travel and accommodation
DELIVERY MODE Delivered both online and via a 1-day seminar.
FACILITATORS Thao Hannaford MOptom, BOptom(Hons), Grad Cert Arts, BA Grant Hannaford BSc, BA(Hons), FBDO SLD (Hons)
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REGISTRATION Registrations close 31 January 2022. For registrations visit: aaoo.net.au/enrolment/ REGISTER AAOO
For enquiries and registrations please email Thao Hannaford at thao@aaoo.net.au
Look Forward National Conference
Crown Casino, Perth 21 – 23 October 2022
Perth City Skyline Image: Tourism Western Australia
Look forward and embrace future opportunities, learn from the past, build resilience and celebrate the strength of the independent sector. If we don’t look forward, we get left behind. Every business needs a clear strategy and direction as the foundation to build their future. With a solid framework in place to support your vision – processes, systems, people and culture – block by block, you can add differentiating value. Your ability to be agile, flexible and responsive to the market is an advantage you have over many of your competitors. This allows you to offer that unique point of difference and WOW, which a corporate homogeneous group can never copy. This conference will focus on building plans that take you to where you want to go, and the resilience to overcome any obstacles in your way. Get ready to Look Forward to the Future of Independent Optometry with us in Perth 2022. DATE
EVENT
Friday 21 October
Trade event & welcome (evening)
Saturday 22 October
Keynotes Free Night
Sunday 23 October
Keynotes Gala Awards Dinner & After Party
The full conference program will be coming your way in early 2022.
Why Perth and Crown Perth? Perth is Australia’s sunniest capital, effortlessly blending urban cool with raw natural beauty. Western Australia’s capital city has so much to offer, from stunning sunsets over Scarborough beach to Kings Park Botanic Gardens and historic attractions. Perth offers abundant restaurants, pubs, bars, night markets, cafés, art galleries, theatre and exhibitions. Crown Perth’s state of the art convention facilities, including the city’s newest and most prestigious event space will be home to our Look Forward 2022 Conference. Located on the stunning Swan River and surrounded by landscaped gardens, Crown Perth is only minutes from the CBD, new Optus Stadium and the airport. This world class, multi-award-winning resort complex is recognised worldwide for excellence. In 2018, Crown Perth received over 31 awards and accolades including being titled the winner of the 2018 Perth Airport AHA Accommodation Awards for Excellence ‘WA’s Best Conference and Events’.
Thank you to our platinum sponsors
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ESSILOR ESL_20_00001_Logo_Fil_SMDM_RVB JFB
30-34 Rue du Chemin Vert 75011 Paris +33 (0)1 85 56 97 00 www.carrenoir.com TONS RECOMMANDÉS (RVB)
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Date : 23/07/2020
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ProLearn
24/7
IN YOUR OWN TIME
Look forward to learning anytime, anywhere on any digital device. ProLearn enables users to access their training and other valuable tools 24/7, anywhere, anytime through any digital device allowing on demand access no matter where you are in the world.
WHY USE PROLEARN? At ProVision we know that learning in the 21st century is more than attending courses, it’s a pursuit for growth that must have practical application in the workplace. Taking into account all learning styles, ProLearn enables users to engage in traditional formal learning while providing knowledge from suppliers and subject matter experts and the tools to take your practice to the next level by offering support for immediate workplace application of learning. Through forums and notices you can also learn from other users, your industry peers.
PROLEARN TOOLS In addition to e-learning modules, ProLearn also offers a range of other useful tools designed to support learning: • Knowledge Library – documents, templates and guides to help you succeed in your practice • Events – register for ProVision training courses and events • Links - links to ProVision videos and other websites such as HR help or suppliers • Calendar – use the calendar to schedule important dates for your practice that every team member can see • Training – explore and complete the e-learning modules that are relevant to your position in the practice
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PROLEARN E-LEARNING TOPICS • Onboarding • Customer Experience • Optical Training • Product Training • WOW Me! • Marketing • Practice Support Programs – For Managers • Welcome to Management – For Managers • Financial Foundations – For Managers
DELIVERY MODE Online at a time that suits you, on any device
INVESTMENT ProLearn is free to all ProVision Members and practice team members. PROLEARN
Digital & Social Media Marketing
24/7
IN YOUR OWN TIME
Look forward to growing your social media presence with ease. ProVision has teamed up with L&A Social Media to deliver a series of e-learning modules designed to increase your social engagement with your patients and your local community. No matter your current understanding or confidence level using social media platforms, you can learn how to take your social media presence to the next level. You can choose to undertake the course from start to finish or simply jump ahead to the modules of greatest interest to you to gain insights into the latest social media trends.
WHO SHOULD ATTEND? Practice staff who are championing the creation and execution of the practice social media strategy.
DELIVERY MODE Online at a time that suits you, on any device
INVESTMENT LEARNING OUTCOMES
Complimentary for all Members
The course is broken into two streams: 1. The first stream provides general learnings around social media and how any industry can leverage the various platforms such as Facebook, Instagram, LinkedIn etc. 2. The second stream is created specifically for an independent optometry practice and includes how to legally set up various pages, what success looks like and how you can use social media to create community engagement and new patients. Through these modules you will learn how to: • Find the best social media platform to engage your patient demographic; • Set up your social media profile; • Create engaging content to build your online presence with ease; • Measure the success of your posts and campaigns; and • Advertise and take advantage of an established presence.
MODULE The State of Social Media
Social media goals How we connect with brands
The Social Channels
Your profiles Set-up & use Best practice
Content Creation and Strategy
PROLEARN
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Resources to Use
Posting & Engagement
Publishing & planning Community management Helpful tools & processes
Advertising and Growth
How to build a community Channel advertising Setting up social ads
Campaign Development
Influencers Give-aways & competitions Lead generation
Measuring Success
Metric Tracking Weekly, monthly & quarterly
REGISTRATION No registration required. The modules will become available on ProLearn under My Training in early 2022.
TOPICS COVERED
These will be available in early 2022.
ProVision Webinar Series Look forward to discovering the many ways that ProVision helps your business to thrive.
The ProVision team will be hosting a series of monthly webinars to keep you up to date with new developments and opportunities for continuous practice improvement.
DELIVERY MODE Online webinars.
DATES We will release the dates and topics in ProVision’s Weekly Catch Up emails with details of the registration process.
INVESTMENT Attendance is free for all ProVision Members.
Bespoke Team Training Look forward to expertly developing the competence of your team and providing opportunities for targeted growth.
Training programs can be presented by Business Coaches, Regional Operations Managers and other subject matter experts from the ProVision team. Bespoke training can be undertaken at a practice or off-site at a time suitable for the practice. Please discuss your specific requirements with your Business Coach.
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LEARNING OUTCOMES Specific examples of bespoke education that we can provide include, but are not limited to: • How to be remarkable and relevant • How to handle objections and create customer advocacy • The science of change • Emotional agility • How to create a positive practice culture • Lifestyle and styling • How to be a better communicator • Team effectiveness
Facilitators
Helen Venturato – Optometrist Introduction to Optics | Advanced Optics | Advanced Lenses Helen Venturato BAppSc(Optom), MBA COT is an optometrist with over 25 years’ experience in the industry. She has worked in both corporate and small group settings before establishing her own independent practice in Perth. Previously, as the Professional Services Manager for J&J and Essilor, she has directed education programs throughout Australia, New Zealand and Asia. Based in Brisbane, Helen currently works as a locum optometrist throughout Australia and as a management and education consultant.
Thao Hannaford – Co-Founder & Director, AAOO Advanced Ophthalmic Optics 1 Thao graduated with honours in her Bachelor of Optometry degree at the University of New South Wales. She also has a Master of Optometry, Graduate Certificate in Arts and Bachelor of Arts degree. Thao has a special interest in sports and children’s vision. She is involved in the supervision of 4th and 5th year optometry students in their clinical placement at the practice. As a visiting clinical supervisor to the School of Optometry and Vision Science at UNSW she teaches at the 3rd and 4th year optometry clinics. Thao’s forte is primary care optometry and linking this to ophthalmic optics in order to provide the best solution possible for each patient.
Grant Hannaford – Co-Founder & Director, AAOO Advanced Ophthalmic Optics 1 With over two decades of experience in optical dispensing, Grant is the first, and currently only, qualified lens designer in Australia. His studies in optics, lens design, mathematics and quantum mechanics have imparted a skill set that is unmatched in the Australian ophthalmic industry. As a practice owner and adjunct senior lecturer at the University of New South Wales, he brings a depth of knowledge and experience that is recognised throughout the industry. Grant is currently undertaking the Doctor of Ophthalmic Science programme at the School of Life and Health Sciences at Aston University, Birmingham England.
Chedy Kalach – ACOD Director and Senior Trainer Certificate IV in Optical Dispensing Chedy began his optical life when he first qualified as an Orthoptist in 2001, and soon after moved into the retail and spectacle sphere of Optical Dispensing. Working with both corporate chains and independent practices, Chedy gained his Certificate IV in Optical Dispensing in 2004. Ever eager to learn, develop and grow, Chedy began his teaching career in 2009, completed the Certificate IV in Training and Assessment, gained a Masters of Business Administration in 2012, and has now taught across a variety of TAFE NSW institutes in both Australia and New Zealand. After some years of consideration, and in partnership with one of his original teachers James Gibbins, Chedy launched Australasia’s newest and now largest school of optical dispensing – The Australasian College of Optical Dispensing (ACOD). continued over >
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Facilitators
James Gibbins – ACOD Director and Senior Trainer Certificate IV in Optical Dispensing James has been a dedicated optical dispenser practitioner since 1983, gaining his optical qualifications in Optical Dispensing and Optical Mechanics along the way. Passionate about guiding and training any new employee in sight, the move from practitioner to educator was a natural fit. James began his teaching career with TAFE NSW at Sydney Institute (Ultimo) in 1997 and has since taught with OTEN (Western Sydney Institute), Sydney Institute (Randwick) and the University of New South Wales, gaining his teaching qualifications along the way. In January 2017, along with close mate and teaching colleague Chedy Kalach, James launched Australasia’s newest and now largest school of optical dispensing – The Australasian College of Optical Dispensing (ACOD).
Colin Madigan – International Optical Industry Consultant Intro to Optics & Advanced Lenses Colin graduated from the University of Melbourne’s Optometry program. The first 20 years of his career was in retail optometry as a business owner. Colin has contributed to Optometry Australia by coordinating the largest optometry conference in Australia and establishing the first post graduate course to train optometrists for therapeutic prescribing rights. In 2011 Colin joined Essilor with responsibility and accountability for the strategic direction and oversight of Education and Professional Services across Asia Pacific, Middle East, Russia and Africa. Colin brings the combination of retail ownership, international corporate experience and great insights to the translation of scientific and research material to support a strong consumer centric business education model.
Emma Atkin – ProVision People & Culture Manager Leading People Emma Atkin is ProVision’s People & Culture Manager who holds a Bachelor of Business (Human Resources Management) with more than 10 years experience working in Human Resources and organisational learning. Emma has a background in the renewable energy sector and in paper and stationary manufacturing and brings the best of the corporate world to ProVision, adapting it to suit our industry. Emma is passionate about leadership development, creating positive workplace cultures and helping people to reach their potential hence her development of the Leading People program.
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How to Register Register for ProVision’s Learning and Development courses online via ProLearn under the ‘Events’ section at prolearn.provision.com.au
PROLEARN
Course Payment Please note, charges for registrations to ProVision courses that require payment will appear in your monthly ProVision Statement. This excludes ACOD and AAOO courses which will be billed directly.
Provision Education Cancellation Policy All face-to-face learning cancellations must be received in writing via email to the Learning and Development team no later than three working days prior to the event unless otherwise stated. If you fail to advise of your non-attendance you will be charged a $50 fee for costs that cannot be recouped by ProVision. Substitutions for cancelled registrations will be accepted. Disclaimer: ProVision reserves the right to postpone or cancel face-to-face courses if there are less than the minimum required participants.
For all queries please contact the ProVision Learning and Development team on 1800 035 618.
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