WHY CHOOSE US?
Quality ingredients for your business success. COMPREHENSIVE PROGRAM
Why we’re here. Vision Mission
ProVision will be the leading champions of innovative independent Optometrists in Australia. Our purpose is to grow our Member practices by providing them with the business services and products needed to keep them competitive and profitable.
Core Values We Will:
Customer Focus
• Put our customers at the core of everything we do • Commit to understand their needs with a promise to deliver quality outcomes, with a sense of urgency, empathy and passion
Innovation
• Leverage our collective strengths to investigate new creative solutions that deliver unique value for all our stakeholders • Challenge the status quo and pro-actively seek opportunities for improvement
Leadership
• Conduct ourselves with integrity and professionalism • Communicate a clear direction to inspire and influence our stakeholders, at all times leading by example
Achievement
• Deliver excellence and our agreed commitments, by being resilient, resourceful and accountable
Teamwork
• • • •
Be respectful and supportive Be engaging and collaborative Be enthusiastic and celebrate our success Have fun
WHY CHOOSE US?
We’re shaping a brighter future for independents. ProVision leads innovative independent optometrists with the most comprehensive level of business support available in Australia. Our breadth and quality of professional services are what sets us so clearly apart from any other model. We offer quality ingredients for your business success including extensive expertise, market leading advice, online systems and resources across key practice management areas: Business Coaching and Retail Operations, Education, Marketing, Merchandise and Supply Chain Management, Human Resources and Business Services.
Uniquely, ProVision operates only for the benefit of our members. We reinvest 100% of income to continuously enhance the services we provide. And we’re wholly owned by Optometry Australia (OA) so you can be confident that your best interests are our priority. For over 25 years we’ve been driven to help independent optometry thrive in the face of industry changes and competition. We can do the same for you and your practice.
With ProVision, you keep your brand identity and highly-valued independence, whilst enjoying the fellowship of over 440 like-minded optometrists.
Over the years my ProVision membership has been one of the most beneficial aspects of my business. I have used nearly every department, especially over the past 12 months, moving to a new practice location. Our Business Coach understands how we work and the services we provide. He has also brought a keen focus on our
results and how we can continue to improve our revenue while maintaining excellent customer service. I’m very excited to continue our strong relationship with ProVision and the role they continue to play in helping me sustain and grow my business.
Sally Doyle, Fitzroy North Eye Centre, VIC
Strength in Numbers ProVision is the preferred optometrist support model in Australia, attracting a record membership with over 20% growth in the last four years. The collective power of 440+ member practices continues to enhance our 2013 ability to bring you a compelling value 407 proposition with innovative services, competitive advantages and specialised support. 2012
381
WHY CHOOSE US?
What ProVision brings to the table.
2015 430
2016 440+
2014 412
Member Practice Growth
Positive Retail Growth ProVision Comprehensive members have recorded 4 years of positive like for like retail sales growth*, outperforming many areas of the market according to industry intelligence.
Innovation Embracing technology and streamlined systems will be integral to your future success. ProVision has invested heavily in a concentrated roll out of exclusive, industry-first systems over the past 4 years. ProSupply Streamlines inefficient product ordering processes to ultimately reduce your cost of goods sold ProMarket Simplifies your direct marketing efforts through a one-stop marketing shop ProShop
Enhances your business model by incorporating a world class online retailing solution for your practice at a fraction of the cost
ProLearn
Upskills your practice team anywhere, anytime through relevant online learning
*Based on monthly like for like retail sales across 159 members in the comprehensive membership program.
WHY CHOOSE US?
Innovative systems to give you an advantage.
A more efficient way of ordering products Use one website to gain exclusive access to the largest frame database in Australia, with a range of 24,000 frames from 200+ brands from 19 Frame Supplier Partners at your fingertips. Use one process to place Frame only and Supply and Fit orders for maximum convenience, administration time savings, freight consolidation and speedier turnaround. Maximise your sales opportunities by keeping a display frame on the shelf and fulfil your customer orders through ProSupply. Supply and Fit Choose from over 1,300 fast moving frames stocked at the ProSupply Warehouse and have them shipped directly to your Essilor, HOYA, Jack Chapman or Rodenstock Laboratory for immediate fitting, delivering maximum supply chain efficiency and freight savings. Guest Browsing When used in Guest mode, ProSupply is also an in-practice sales tool to offer your clients an extended frame range, with wholesale pricing and ordering details hidden.
> 240 practices ordering with ProSupply > Over 5,000 page views recorded weekly > 25,000 units ordered in 2015 and growing
A world-class E-Commerce system for your practice
Customised local area marketing made easy
ProVision has joined together with Essilor and HOYA to present a world-class, cost effective e-commerce solution for your practice. Your Online Store This is your online store with your own branding that is linked to your website. You are the direct contact for customer queries and your practice validates the optical orders. Online shoppers are encouraged to pick up in your practice for expert fitting. Retention Focus ProShop is primarily designed to assist with customer retention and driving additional value through convenience, choice, quality and incremental opportunities. Best of Both Worlds Clicks and bricks retailing is the new retail business model – online shopping with the physical backing of your bricks and mortar business. It combines the ultimate in consumer convenience and value together with your expertise and personal care.
ProVision’s exclusive local area marketing website, ProMarket, is a world class local area marketing system designed to elevate your brand and business. Extensive Marketing Options ProMarket offers you an end to end ordering and distribution system for all your customer communications, saving you time and delivering marketing cost efficiencies. Accessible 24/7 from any device, choose from over 300 professionally designed templates to distribute campaign and targeted messaging, recalls, reactivation communications and more across multiple mediums. Multi-channel Marketing ProMarket supports a multi-channel marketing approach by offering print, email and sms templates. Your brand automatically integrates into each template so it is always personalised, promoting your unique practice identity. Direct to Your Clients Simply upload your target list and the rest is done for you by ProVision’s ProMarket partner, Direct Mail and Marketing. Orders are printed and/or distributed direct to your clients in your preferred time frame for electronic communications and within seven days for print communications.
ProShop offers online browsers a well-designed customer journey, latest e-tailing design and 360 degree imagery. ProVision assists with marketing strategy and tools to optimise your online success.
> 30 members signed up in its first year > 650+ frame and contact lenses choices > Optical and sunglasses, single vision lens options
> 250 members utilising ProMarket > 500,000+ direct client communications in the last year
Education anywhere, anytime
WOW customer experiences
ProLearn is ProVision’s online education portal providing you and your staff access to education and training 24 hours a day, seven days a week. Includes optical essentials, customer service, WOW patient journey, marketing, social media and human resources training, with content expanding every year.
ProWOW is an interactive catalogue of WOW Experiences and WOW Presentation ideas to help you energise your practice and create addictive, irresistible customer experiences. If you’re planning a new fitout, ProWOW should be one of your first stops, featuring inspirational fitout designs and ideas for shopfront and window design, lighting, fixtures, flooring and more. Enhance your practice patient journey with optical and worldwide WOW customer experiences.
> 930 staff educated with ProLearn courses in 2015 > 16 online courses and growing
> 600+ image catalogue of WOW presentation ideas and customer experiences > Downloadable fitout planning manual
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WHY CHOOSE US?
Expertise to take you further. Your business will benefit from our extensive experience across multiple disciplines.
ProVision Executive
Education and Human Resources
Working in conjunction with ProVision’s Board of Directors, ProVision’s CEO leads our strategic and innovation agenda to ensure you have the business services and products you need to remain competitive and profitable.
Our Education and Human Resources team provide you with opportunities to upskill you and your team with 16 online ProLearn courses and an industry leading education calendar consisting of 8 face-toface courses Australia wide. They can also assist with any operational human resources queries and recruitment, having filled over 200 positions leveraging the latest recruitment technology Express 3 in the last 18 months.
Business Coaches and Retail Operations ProVision’s largest team, led by ProVision’s Retail Operations Manager consists of 9 highly qualified and experienced Business Coaches located in 5 Australian states. They exclusively coach Comprehensive Program members and their teams across all areas of retail operations to drive your business growth objectives.
Business Development The Business Development team has a strong track record of saving ProVision members money and relieving the anxiety of lease negotiations by helping you to minimise increases and negotiate favourable commercial terms. They also assist with sale and purchase of practices, as well as shop fit advice, having assisted with many shop fitouts over the past few years.
Marketing A 6-member Marketing team, led by ProVision’s Marketing Manager are dedicated to helping you successfully market your practice in your local area by providing quarterly consumer-facing retail campaigns, developing new marketing initiatives for your online marketing resource, ProMarket, and providing advice and marketing development at an individual practice level. In-house graphic designers provide cost-effective design services for your practice.
Business Systems The Business Systems team facilitates innovative ProVision technology and systems, managing ProSupply, the largest frame database for online ordering in Australia, and ProShop, a cost-effective e-commerce solution to help you appeal to the modern shopper.
Merchandise
The knowledge base at ProVision is extensive and without the input of the team at ProVision on issues such as business planning, business analysis, budget planning, lease assessment, HR issues and implementation of new technologies, I would not have had the skills to be able to embrace the challenges of the last five years and succeed.
ProVision’s Merchandise Manager negotiates favourable product discounts, trading terms and business building benefits for your practice across 25 Supplier Partners of frames, lenses, contact lenses and accessories and manages ProVision’s exclusive frame and contact lens brand offering. This department also provides assistance with inventory planning and range selection, as well as category development strategies.
Finance The Finance team consolidates your supplier billing into one monthly statement to provide efficiencies for your practice and Supplier Partners. Financial business advice with ProVision’s Finance Manager can also be accessed confidentially.
Richard Vojlay, Vision Camberwell, VIC
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Key advantages of the Comprehensive Program
WHY CHOOSE US?
Comprehensive Program Benefits
A dedicated Business Coach to support you at practice level with business planning, marketing plans, visual merchandising advice, selling skills, range planning, sales analysis as well as staff training and development
Ongoing key performance analysis for your business (reported confidentially) and benchmarking information based on the Comprehensive group of practices
Attendance at all face to face education programs for all practice staff (valued at $2,300 per attendee completing all 2016 courses)
and full access to our e-learning program ProLearn for your entire team
$1,000 value per annum in national retail campaign materials and access
to an extensive suite of marketing resources including online advertising, social media, public relations and media advertising tools ($250 x 4 campaigns annually)
Advice and direction in regard to all human resource matters including recruitment, performance management and remuneration
Enjoy discounted access to recruitment service Express 3, ProShop e-commerce solution and graphic design Networking opportunities with like-minded optometrists at various forums throughout the year including state based member meetings, face to face education courses and biennial member conference
Plus
Program Terms > Monthly service fee of 1% (plus GST) of gross > 75% of total product purchases must be through
Retail operations, marketing, distribution, merchandise, human resources, training, sale of business, leasing, financial benchmarking and business systems
> Mandatory (confidential) monthly reporting of
ProSupply, ProMarket, ProShop and future innovative products developed to keep your practice competitive and profitable
revenue (excluding GST)*
ProVision supplier partners
gross income and other performance data to ProVision for analysis and benchmarking
Strategic Supplier Partner products and discount agreements for frames, laboratory services, contact lenses, accessories and exclusive ProVision brands
Membership Qualification Criteria
Advice and direction across the entire spectrum of practice reinvigoration projects from minor refurbishment works to a full turnkey operation
> Optometrist[s] must own a significant share in the practice
Regular communications from ProVision including weekly e-updates, bi-monthly ProFile publications and regular webinars to keep you informed of membership opportunities and best-practice learnings
> Optometrist[s] must be OA members > The practice[s] must be full scope [offering consulting and dispensing services]
We regard our Business Coach as the most beneficial asset provided by ProVision as she complements our passion and directs us in ways to improve and drive our business success. Through ProVision’s support, we continue to be
a progressive and profitable business with a strong focus on our local community.
> The practice[s] cannot be a member of any
Tiffany Duncan and Mitch Hancock,
> ProVision Board approval required
Gulf and Ranges Optometrists, SA
Advice, access, assistance and support including, and not limited to:
A dedicated presence for your practice on the ProVision consumer website
other optometry management, marketing or buying groups
*This % is to be determined from time to time by ProVision.
Templates, documentation and information to support practice performance and telephone support on general operating procedures for your practice
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Optometrists can often feel isolated making their clinical decisions in a busy practice week after week working one-to-one with patients. They have limited time to communicate with their staff on clinical matters, let alone business issues. A Business Coach allows the development of a long term relationship with a unique understanding for the individual practice to
specifically target the important business issues such as planning, strategy, implementation, staffing and cash flow that can be easily pushed aside or ignored. A Business Coach also allows the staff to hear the same information from a slightly different point of view, reinforcing the overall message of practice policy.
Richard Vojlay, Vision Camberwell, VIC
Business Coaching and Retail Operations Dedicated Business Coach An exclusive benefit of the Comprehensive Program, a highly qualified Business Coach will collaborate with you to propel your practice forward and assist you to meet your business goals. Your Business Coach will visit your practice on a regular basis and provide ongoing mentoring, expert advice, best practice strategies and training across all aspects of retail operations. The extensive professional expertise of the wider ProVision team, systems and other services are also leveraged for your benefit.
EXCL USI to th VE
e Comp rehen progr sive am
Retail Advice Advice in relation to any retail aspect of your business, from ranging and pricing to inventory management and visual merchandising.
KPI Analysis and Action Plans Based on your Key Performance Indicator (KPI) reporting and benchmarking analysis, your Business Coach will identify areas requiring further investigation and work with you to develop strategies and specific action plans to address gaps and opportunities for growth in sales and profit.
In-practice Staff Training Your Business Coach will work with you to define skill gaps and develop in-practice training tailored to your specific staff needs. Training workshops may target sales skills, customer service, business processes and team culture.
Merchandising and Range Analysis Analysis of product ranging and merchandise strategies to ensure you achieve the right mix and balance of stock for your market. This will also take into account your inventory practices to optimise sales and effectively manage the investment in your stock.
SAVE
Best-Practice Retail Strategies
Best-practice advice in relation to key business processes including recall systems, optometrist hand-over practices and staff induction, as well as category development initiatives.
Visual Merchandising Assistance Staff education in visual merchandising principles and practical recommendations to enhance your existing retail environment.
AICE Customer Journey Kelvin, our Business Coach, has an eye for the big picture and the overall appearance of the practice which assists in having a consistent look, feel and experience throughout the whole business. Having a Business Coach allows me to do what I do best which is optometry, and to spend some time working on improving the business.
Kelvin has the business skills to think outside the square and create new ideas such as business strategies for the local market.
Hanna Kim, Strathfield Eyecare, NSW
AICE (Addictive, Irresistible Customer Experiences) is designed to take all practice staff on a journey to understand how to respond to the transformation that has taken place in retailing whereby consumers no longer need ‘stuff’, they demand experiences. The ultimate goal being to provide consistently superior customer service to ensure the long term prosperity of your practice.
SAVE
ProShop E-Commerce Solution ProShop enhances your retail offering to appeal to the modern day customer who demands access to products 24/7. Designed predominantly as a retention strategy, it will also help sell your overall offering to prospective customers who research online.
^You pay 50% of the start-up rate of $1500.
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SAV $750E in Pro S start hop - p costsu ^
SAVE
Thanks Rob. My 10 staff absolutely loved your Addictive Irresistible Customer Experiences education session today and are pumped! Thank you for being amazing!
Education
Susan Ang, The Eye Store, NSW
SAVE
Face to Face Education Courses ProVision caters to the professional development of your practice team and management staff.
Online education, anytime, anywhere.
Building upon basic optical theory and concepts covered in our online learning courses, our face to face optical education is focused on improving your staff’s practical expertise in relation to dispensing of optical products.
SAVE up $2,3to 00 pe atten r dee ^
Face to face management courses focus on best practice retail and business management principles to improve the effectiveness and efficiency of your operations. Education Calendar 2016 > Developing a Positive Practice Culture – Part 1 The Game Plan > Developing a Positive Practice Culture - Part 2 The Players > Developing a Positive Practice Culture - Part 3 The Scoreboard > My Optom Cares About Me & Understands My Needs > Digital Eye Strain > Social Media and Digital Marketing > Winning the Battle for Relevance > Introduction to Optics > Advanced Optics
Education Advice and Planning We can help you to plan staff and management education, identify skills gaps in your practice and how to overcome these, as well as providing professional development advice.
ProLearn Exclusive to ProVision members, ProLearn will change the way you view education in your practice. Delivered directly to you and your staff via the internet 24/7, this interactive resource will become a vital tool in assisting you to achieve your staff and management development objectives.
Conference Embracing a change in mindset delivered Total Optical superior customer experiences and double digit growth, with the assistance of a Business Coach. It all started for us at the ProVision Innovate Conference in 2014. It was
clear to us that the speaker content was relevant to our practice and we needed to make change. One night I just couldn’t sleep, I felt so inspired!
Jane Chin, Total Optical, QLD
An inspiring and well attended event held every two years for members, their practice teams and Strategic Supplier Partners, the ProVision Conference features management education and social networking opportunities. The Relevance 2016 conference will be held in Cairns from 8-10 September. Conference registration and travel costs are the responsibility of the individual member. ^Based on one attendee registered for every course in 2016. The value of each Education course is $300 per attendee on average. With the exception of some management courses, you are entitled to send multiple attendees to ProVision Education.
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SAVE
To have the bulk of your design, promotion and marketing work in the one location (ProMarket) is genius. It works well to have our information and logo stored in the system to be able to create marketing projects in a reasonably short amount of time.
Ross Bakker, Eyes@Narangba, QLD
A new marketing direction.
Marketing SAVE
Retail Campaigns to Amplify Your Reputation for Clinical Excellence In 2016, ProVision’s quarterly retail campaigns embrace a new marketing direction designed to amplify your reputation for best in class eyecare and position you as a thought leader in your local community. Campaigns are designed to promote a more comprehensive eye health and vision consultation, providing a pivotal proof point to differentiate you from your competitors. All campaigns will feature the new tagline See Better. See Us. and a fresh creative approach to cut through the industry clutter and establish a level of consistency in consumer messaging over time. Each campaign is supported with direct marketing materials through ProMarket as well as media and digital advertising resources, social media content and public relations tools. SAVE
Marketing Advice and Planning Expert advice in relation to developing a marketing plan, promotional calendar, practice launch or relaunch, assistance with brand identity, production of marketing materials, advertising and website development.
SAV $1,00E 0 $250
Camp x 4 aigns ^
2016 Campaign Calendar > Jan-Mar Back to School/New Year Health Fund > Apr-Jun Preventative Eyecare > Jul-Sep Digital Eye Strain > Oct-Dec End of Year Health Fund
ProMarket Our exclusive, cost-effective local area marketing website incorporates your practice brand automatically across 300+ designed templates for immediate and centralised distribution to your clients. Choose from print, email and SMS templates for multi-channel communications. Templates include ProVision retail campaign direct marketing pieces, reactivation communications, recalls, ProShop e-commerce marketing solutions and incremental WOW communications such as birthday cards and event invitations. SAVE
Graphic Design Services ProVision’s in-house graphic design department delivers efficient and cost-effective tailored graphic design services to all members. We can also coordinate any production needs on your behalf. Design and production costs are the responsibility of the individual member.
SAVE 20% on g
ra desig phic n rat e
Social Media We take the mystery out of social media and help your local community engage with your brand online. Access extensive support through content development, private group learning and collaboration, expert advice and strategy, tutorials and ongoing education.
Website Development ProMarket is absolutely first class. The quality of the marketing materials that are made available as part of our ProVision membership, are beautifully crafted and incredibly well thought out. The ideas behind the marketing campaigns have allowed us to drive our business forward without
the worry of thinking up the marketing ideas ourselves. Of particular importance is the ease of use of ProMarket which allows simple access to bulk mail-out, email and text messages which supports the campaigns.
Claire and Ben Park, 20/20 Eyewear, QLD
ProVision can facilitate the development of your independent site and have negotiated member rates for website design.
Website and Directory Listings The ProVision consumer website hosts a series of practice specific pages for every member to complement your online presence.
Practice Merchandise
ProVision makes available to its members an optional range of generic See Better. See Us. packaging, lens cleaning products, lens care kits and more. Through economies of scale we can offer these to you at competitive prices. ^per annum
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Merchandise & Supply Chain Management Strategic Supplier Partner Arrangements and Discounts ProVision appoints a range of Strategic Supplier Partners including providers of frames, laboratory services, contact lenses and accessories. These suppliers are selected to meet the broad needs of our members and are appointed under a formal agreement for a period of time. Currently there are 25 ProVision Supplier Partners representing over 220 brands. You will receive one invoice monthly from ProVision reflecting your consolidated purchases from these suppliers for the previous month. You make one simple payment monthly.
Exclusive ProVision Brands Access to a portfolio of controlled and exclusive ProVision brands including entry level and No Gap frame ranges and exclusive brand contact lenses. These provide ProVision members with competitive solutions and a differentiated offering.
> Maze A well-designed value range ideally suited to No Gap solution and second pairs for patients, with 30 styles refreshed in response to market needs. Now sold in over 250 ProVision practices, Maze is the number one volume brand in the ProVision group.
> Maze+ An entry level quality brand with contemporary styling that could also be offered as a premium No Gap solution, or offered as a credible second pair option, with 32 styles.
> Spinach A competitively priced children’s brand that’s both fun and fresh.
> ProVision Contact Lenses A multi-million dollar contact lenses range, the fifth largest contact lens brand in Australia, developed in partnership with CooperVision and exclusive to ProVision members. Featuring best in class technology, new modern packaging, best pricing and a suite of business building services including ProShop e-commerce integration, virtual stock and marketing initiatives, this is an opportunity to improve loyalty and retention and compete successfully in practice and online.
ProSupply ProSupply offers online ordering from a range of 24,000 Strategic Supplier Partner frames, as well as a complete Supply and Fit option for a continually growing, selected range of the fastest moving frames. This radical change to product ordering will benefit you by reducing administration and shipping costs, speeding up product turnaround and maximising sales by ensuring best-sellers are always on display. ProSupply becomes an integral tool that can be used by staff to source product quickly and efficiently. It serves the purpose of training staff to use the ranges from preferred suppliers and to
understand how they fit into the store range plan. We also use ProSupply on a regular basis to show customers alternative colours and styles.
John Ellis, Focus Optical, WA
Inventory Planning ProVision’s Range Refiner tool assists you with range planning and brand selection, allowing you to assess your current mix of brands and ensure you have a well-rounded offer by styling category and by price progression. It will also help you identify potential range gaps and new brands from the Strategic Supplier Partner base.
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Human Resources SAVE
Human Resources Advice Only ProVision provides independents with expert guidance to find and manage your most important asset – your people. We offer advice and support in all aspects of managing your staff effectively. This includes the latest Award related and Work, Health and Safety issues, performance management and disciplinary procedures.
SAVE
Staff Recruitment We provide an effective end to end recruitment process that includes access to Express 3 recruitment software to help you identify applicants with the right skills, attitude and cultural fit. Our services include:
SA OVERVE 20% on
• Preparation of job ads
Expr recru ess 3 itmen t
• Filtering of applicants • Interview questions • Employee reference checks • Advice on Award classification and salaries • Fair Work compliant contracts of employment Express 3 recruitment costs are the responsibility of the individual member, however this charge is subsidised for Comprehensive members.
Performance Management Appraisal processes that will assist practices to maximise the performance of staff. These can be based on achievement of agreed Key Performance Indicators (KPI’s) and behaviours or generic competencies. There is also assistance in developing incentive schemes that reward staff on achievement of personal and team goals.
Management Resources You will have access to templates and information to assist with implementation of bestpractice human resources processes including:
Worries about staff and the process in recruiting them can be stressful! In that regard I am so thankful to ProVision, and in particular Reny Frighetto and Shanelle Spence whom took so much of that stress away.
and narrowed it down to those worthy of an interview and then put those people through their paces via the phone. By the time I get 5 resumes on my desk we know we have something serious to work with.
• Employment contracts
They were able to streamline things dramatically, allowing us to go about the business of seeing patients.
I can’t express enough how thankful we are for these types of services from ProVision. The end outcome? We have a fantastic new employee whom we value greatly. We are very grateful.
• Work health and safety requirements
They formulated the job advert, sorted through the applicants via an effective computer program Express 3 cast their eye over those applications
Stewart McConnell,
Lewis & McConnell Optometrists, VIC
• Policy and procedures manual • Position descriptions • ProVision salary surveys
Graduate Optometrist Recruitment ProVision facilitates graduate placements and mentoring opportunities through our Future Directions program designed to promote the benefits of independent optometry to students across all Optometry Universities.
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Fantastic news on the owner’s acceptance of the lease offer you negotiated on my behalf. A saving of over $27,000 over 4 years compared to what I am currently paying is wonderful.
Christine Craigie,
Business Services
Christine Craigie Optometrist, NSW
Business Advice and Planning Advice and support in areas affecting the management of your optometric practice including finance matters, profit and loss analysis, projections, cash flow and business structure. We provide ongoing support and assistance in these areas as you work to meet your business objectives.
Strategic Planning and Advice Our business advisors work with you on strategic issues including new practice acquisitions, partnership opportunities, business expansion and consolidation, succession planning and more.
Financial Benchmarking Regular financial benchmarking which analyses income together with key expenses giving you valuable insight into your business performance.
Property and Leasing Assistance Advice and assistance in most property and lease matters including new sites/locations, new leases, lease renewals or lease options. Over the past two years, ProVision has saved members well over $1 million in rent alone. In addition, many commercial benefits including rent-free periods, shopfit contributions and reduced annual rent increases have been negotiated.
Sale of Practice Assistance with selling your practice including guidance with preparing your business for sale, valuations, advertising, prospectus preparation, as well as fielding enquiries from prospective purchasers. ProVision maintains a database of practices for sale and prospective purchasers to assist this process.
Practice Fitout and Refurbishment Advice
Graeme Schneider guided, supported and walked us through our recent negotiations. He worked away in the background leaving us worry free and able to concentrate on the daily running of the business. He was thorough and got us many benefits we didn’t even know to ask for! This included $75,000 help towards the shop fit, a shop with a better position and more favourable trading
conditions. We are beyond delighted and would like to thank him sincerely for the success he achieved in helping us with these negotiations. We strongly recommend him to anyone in ProVision who is in the process of negotiating or re-negotiating a lease.
Peter & Julia Ramshaw, Forestway Optometry, NSW
Specialist advice and direction across the entire spectrum of practice reinvigoration projects from minor refurbishment works to a full turnkey operation as well as access to ProVision’s Practice Design and Shopfit Manual, Design Vision. Access our ProWOW online library of over 600 WOW practice presentation ideas from around the globe to help you create an addictive, irresistible customer experience. ProVision has an excellent referral partner relationship with a shopfit designer who is highly experienced in optometry fitouts to provide a seamless link between the clinical and retail experience. In turn, they have broad relationships with quality shopfitters to deliver a WOW practice environment to retain and grow your customer base.
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92 Peters Avenue Mulgrave 3170 | P 1800 035 618 | F (03) 8544 3999 www.provision.com.au/joinprovision V0516 The information in this brochure and the Terms and Conditions in relation to each Program are subject to change. When you apply to join a Program, you must ensure that you fully understand the current Terms and Conditions of that Program. If you have any questions, please do not hesitate to contact us. As this information is general in nature, it does not take into account the financial situation or particular needs of any person or particular group of people and therefore you need to make your own assessment as to whether a Program is suitable for you.