
Mortality Review Policy
Learning from Deaths
Version: V6
Ratified by: Mortality Review Group
Date ratified: 26/05/2026
Job Title of author: Head of Quality and Safety Head of Safeguarding
Reviewed by Committee or Expert Group Mortality Review Group
Equality Impact Assessed by: Head of Quality and Safety
Related procedural documents

Review date:
This policy should be read in conjunction with
• Provide Community Patient Safety Incident Response Plan (PSIRP)
• Provide Community Incident Reporting and Management Policy QSPOL01
• QSPOL03 Being Open and Duty of Candour Policy
• CSPOL01 Complaints and Compliments Policy
• SGSOP16 Child Death Review Notifications
• SGPOL07 Safeguarding Adults at Risk of Abuse
• SGPOL08 Domestic Abuse and MultiAgency Risk Assessment Conference
• SGPOL02 Safeguarding Children and Young People Policy
26/05/2029
It is the responsibility of users to ensure that you are using the most up to date document template – i.e. obtained via the intranet.
In developing/reviewing this policy Provide Community has had regard to the principles of the NHS Constitution.

Version Control Sheet
Version Date Author Status Comment
Version 1 March 2018 Head of Quality and Safety End of Life Facilitator New Policy
V2 August 21 Head of Safeguarding Updated
V3 November 22 Head of Quality and Safety Reviewed
V4 June 2024 Director Nursing & Allied Health Professions Reviewed
V5 December 2025 Director of Quality, Safety and Nursing & Head of Quality and Safety Comprehensive reviewed and updated
V6 April 2026 Head of Quality and Safety, Head of Safeguarding review


1. Introduction
Death is an inevitable outcome of people’s lives, and some deaths will occur whilst individuals are receiving care from Provide Community services. Health and social care staff work tirelessly to deliver safe, high-quality care; however, a small number of patients may experience poor quality care, sometimes due to multiple contributory factors at individual, service or system level.
It is therefore essential that Provide Community has robust systems in place to:
• Review the quality and safety of care provided in the period leading up to, and at the time of, death.
• Identify whether deaths were expected or unexpected and whether there were opportunities to improve care.
• Identify learning at individual, service, organisational and system level.
• Ensure learning leads to improvement actions and is shared to reduce the risk of recurrence.
• This overarching policy applies to all deaths occurring whilst a person is under the care of Provide Community, including:
• Adults aged 18 years and over
• Children and young people under 18 years
• People with a learning disability and/or autistic people.
This policy applies across all NHS-commissioned, privately commissioned and mixed-funded services delivered by Provide Community.
2. Purpose
The purpose of this policy is to describe the framework and procedures for:
• Identifying, screening and reviewing deaths.
• Responding proportionately to patient safety incidents involving death.
• Supporting bereaved families and carers.
• Learning from deaths and embedding improvement into practice.
This policy should be read in conjunction with:
• Provide Community Patient Safety Incident Response Plan (PSIRP)
• QSPOL01 Provide Community Incident Reporting and Management Policy
• QSPOL03 Being Open and Duty of Candour Policy
• CSPOL01 Complaints and Compliments Policy
• SGSOP16 Child Death Review Notifications
• SGPOL07 Safeguarding Adults at Risk of Abuse
• SGPOL08 Domestic Abuse and Multi-Agency Risk Assessment Conference
• SGPOL02 Safeguarding Children and Young People Policy
This policy applies to all colleagues, including:
• Permanent staff
• Bank, locum and agency staff
• Staff holding honorary contracts
• Independent contractors providing services on behalf of Provide Community Group

3. Definitions
Patient
Used generically to include service users, clients, residents or customers depending on the care setting.
Death in Scope
Any death occurring while a person is receiving care from Provide Community Group, including community, inpatient, residential and domiciliary services.
Mortality Review
A structured review of the quality and safety of care provided prior to death, including consideration of whether there were opportunities for improvement.
Patient Safety Incident
Any unintended or unexpected incident related to care that could have, or did, result in harm, including death.
Notifiable Safety Incident (Duty of Candour)
As defined in Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, where a death is related to the provision of care and was unexpected or avoidable.
Patient Safety Incident Response Framework (PSIRF)
The national framework for responding to patient safety incidents, focusing on proportionate, system-based learning rather than fixed thresholds.
Significant Event
An internal organisational classification for incidents that do not meet statutory escalation criteria but warrant deeper review for learning purposes within our social care settings.
Medical Examiner (ME)
An independent senior doctor responsible for scrutinising deaths not referred to the coroner, providing an additional safeguard for patients and families.
4. Duties
Chief Executive Officer and Board
The Board has overall accountability for ensuring:
• Robust systems exist to identify, review and learn from deaths.
• Compliance with legal, statutory and commissioning requirements.
• Assurance that learning from deaths results in service improvement.
Quality and Safety Committee
Responsible for:
• Oversight of mortality surveillance, review outcomes and learning.
• Ensuring adequate resourcing for mortality review processes.
• Receiving assurance reports and escalating risks to the Board.
Chief Officers and Non-Executive Directors
Must have the capability and capacity to:
• Understand mortality themes and risks.
• Provide effective challenge and oversight.

Mortality Review Group
A sub-committee of the Quality and Safety Committee which:
• Oversees screening and selection of deaths for review.
• Ensures reviews are completed using approved methodologies.
• Monitors quality, themes, actions and learning.
• Reports outcomes through the Quality Professional Leadership Team (QPLT) to the Quality and Safety Committee and Board.
• Receives regular reports on the status, progress, and outcomes of ongoing and concluded inquests
Incident Review Panel (IRP)
Incident Review Panel is a panel made up of a group of multidisciplinary professionals who undertake a review of an incident following investigation by the service. This allows a full 360-degree view of the incident to be captured with an open and honest approach. The aim of IRPs is to understand where and why errors occurred and how the systems led to suboptimal care. The aim is to draw any potential learning from an incident using a Just culture approach and capture quality improvement that mitigate the risk of the incident re-occurring. This is balanced by highlighting good practice and care that will be shared across teams and services.
Directors/Divisional Leads/Managers
Responsible for:
• Ensuring all deaths within their services are appropriately screened.
• Delegating reviews to suitably trained peer reviewers.
• Ensuring actions arising from reviews are implemented and monitored.
Head of Quality and Safety
Responsible for:
• Coordinating mortality reviews and learning responses.
• Ensuring alignment with PSIRF and Duty of Candour requirements.
• Providing expert advice on escalation and investigation pathways.
Business Intelligence Team
Responsible for:
• Accurate collection, analysis and reporting of mortality data.
• Supporting mortality surveillance and trend analysis.
5. Scope and Rationale for Mortality Reviews
Provide Community delivers a wide range of community, inpatient, residential and social care services. Mortality review processes must therefore be proportionate, appropriate and risk based
Deaths involving:
• Suspicious circumstances,
• Allegations of abuse or neglect,
• Domestic abuse,
• Safeguarding concerns will be managed through statutory processes including the Coroner, Police, Safeguarding Adult Reviews, Domestic Homicide Reviews or Child Death Review processes as appropriate.
All deaths in scope will undergo an initial screening to determine:
• Whether the death was expected or unexpected,
• Whether there were patient safety concerns,
• Whether a learning response or structured review is required.

Appendix 2 provides guidance to Patients in Scope for Review or Investigation.
6. Child Death Reviews (See SGSOP16)
Child death review processes will be undertaken in line with Working Together to Safeguard Children (2026) and statutory Child Death Review guidance.
Statutory requirements
When a child dies, in any circumstances, it is important for parents and families to understand what has happened and whether there are any lessons to be learnt. The responsibility for ensuring child death reviews are carried out is held by ‘child death review partners’, who, in relation to a local authority area in England, are defined as the local authority for that area and any ICBs operating in the local authority area.
Child death review partners must make arrangements to review all deaths of children normally resident in the local area and, as indicated, of any non-resident children who have died in their area. This should be done via a Child Death Overview Panel (CDOP).
Child death review partners for two or more local authority areas may combine and agree that their areas be treated as a single area for the purpose of undertaking child death reviews. Child death review partners must make arrangements for the analysis of information from all deaths reviewed by the National Child Mortality Database (NCMD).
The purpose of a review and/or analysis is to identify any matters relating to the death, or deaths, that are relevant to the welfare of children in the area, or to public health and safety, and to consider whether action should be taken in relation to any matters identified. If child death review partners find action should be taken by a person or organisation, they must inform them. In addition, child death review partners:
• must, at such times as they consider appropriate, prepare, and publish reports on:
o what they have done because of the child death review arrangements in their area
o how effective the arrangements have been in practice
When a child dies, a child death notification is received by the Provide Safeguarding team. If a practitioner is present during the death of a child, once the death is confirmed by a medical practitioner (i.e. GP) then a form A is required to be completed via the ECDOP website
Unexpected child deaths will be managed through local Child Death Review partnerships. Provide Community Group staff will cooperate fully with:
• Rapid response processes,
• Information sharing,
• Review meetings.
Following the unexpected death of a child known to Provide Services, Practitioners who have been working with the family will be identified by the Safeguarding team and may be contacted by the electronic Child Death Review (eCDR) Administrator for information sharing prior to the review. Please see process map in Appendix 3
Learning relevant to Provide Community Group will be fed back via Safeguarding reporting routes to the Quality and Safety

7. Learning from Lives and Deaths – People with a Learning Disability and Autistic People (LeDeR)
LeDeR focuses on learning from the lives and deaths of people with a learning disability and autistic people. It is about local service improvement which enables local systems to better understand why people are dying early and what we can do to change services locally and nationally to improve the health of people with a learning disability and autistic people and reduce health inequalities. By finding out more about why people have died we can understand what needs to be changed to make a difference to people’s lives.
All deaths of people with a learning disability and/or autistic people will be notified to the LeDeR programme via the national portal.
Provide Community Group will:
• Cooperate with local system-led LeDeR reviews.
• Contribute information and learning.
• Implement improvement actions identified.
See https://www.england.nhs.uk/publication/learning-from-lives-and-deaths-peoplewith-a-learning-disability-and-autistic-people-leder-policy-2021/
To report any deaths of people with a Learning Disability or Autism access the online portal at: https://leder.nhs.uk/ and click on:

8. Learning
Learning is central to improving patient safety. Provide Community Group will:
• Share learning internally across services.
• Share relevant learning with commissioners and system partners.
• Monitor actions to completion and effectiveness.
Themes and trends will be reviewed regularly by the Mortality Review Group and Quality and Safety Committee.
9. Supporting Bereaved Families and Carers
Bereaved families and carers will be treated with compassion, openness and respect.
Provide Community Group will ensure:
• Timely and honest communication.
• Compliance with Duty of Candour where applicable.
• Opportunities for families to raise questions and contribute to reviews.
• Signposting to bereavement and advocacy support.
• Feedback on learning and actions taken, where appropriate.
Appendix 4 offers further guidance on the support bereaved families and carers should receive.

10.Process
Please refer to Provide’s Learning from Deaths Flowchart (Appendix 1).
Identification and Screening
• All deaths to be reported via the local management response system DCIQ.
• All deaths to be reviewed by the Quality & Safety team and placed onto the agenda for discussion/review at an Incident Review Panel (IRP).
• Datix records to be checked for related incidents, complaints or risks by the Quality & Safety team.
• Local/handler review to be completed by the reporting service.
• Medical Examiner feedback to be reviewed where applicable.
2. Decision on Response following review at IRP
• A proportionate response is selected in line with PSIRF:
o No further review with noting at Mortality Review Group,
o Referral to LeDeR or Child Death Review,
o Escalation to a Patient Safety Incident Response Group,
o Systems-based investigation.
o Consideration made for onward reporting e.g. CQC, Local Authority, Commissioner, National Patient Safety team at NHSE.
3. Oversight and Learning
• Mortality Review Group monitors quality and completion.
• Learning and actions are tracked and reported at Quality Reference Group with noting at MRG.
4. Family Engagement
• Families are informed, supported and involved as appropriate. NHS England » Engaging and involving patients, families and staff following a patient safety incident
11.Training and Competencies
Provide Community Group will ensure staff involved in mortality reviews have access to:
• PSIRF and investigation training,
• Bereavement and communication skills training, (Advanced Communication Skills training – St. Luke’s and Farleigh Hospice; CommunicationatEnd-of-LifeCourse – eLfH)
• Clinical supervision and Quality & Safety

12.References / Associated National Guidance
Care Quality Commission (CQC). (2014). Regulation 20: Duty of Candour. Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-20duty-candour
Care Quality Commission (CQC). (2023). Learning from deaths. https://www.cqc.org.uk/guidance-providers/nhs-trusts/learning-deaths
Department of Health and Social Care. (2015). Statutory duty of candour guidance. https://www.gov.uk/government/publications/statutory-duty-of-candour-guidance
Department of Health and Social Care. (2023). Working Together to Safeguard Children: A guide to inter-agency working to safeguard and promote the welfare of children. https://www.gov.uk/government/publications/working-together-to-safeguard-children 2
Healthcare Safety Investigation Branch (HSIB). (2021). Principles for systems-based investigations https://www.hssib.org.uk/
National Quality Board (NQB). (2017). National guidance on learning from deaths: A framework for NHS trusts and NHS foundation trusts https://www.england.nhs.uk/publication/learning-from-deaths-guidance/
National Quality Board (NQB). (2018). Learning from deaths: Working with bereaved families and carers https://www.england.nhs.uk/publication/learning-from-deaths-working-with-bereavedfamilies-and-carers/
NHS England. (2021). Learning from Lives and Deaths – People with a Learning Disability and Autistic People (LeDeR) Policy https://www.england.nhs.uk/publication/learning-from-lives-and-deaths-people-witha-learning-disability-and-autistic-people-leder-policy-2021/
NHS England. (2022). Patient Safety Incident Response Framework (PSIRF) https://www.england.nhs.uk/patient-safety/patient-safety-incident-responseframework-psirf/
NHS England. (2022). Patient Safety Incident Response Plan (PSIRP) guidance https://www.england.nhs.uk/patient-safety/patient-safety-incident-responseframework-psirf/
NHS England. (2024). Medical Examiner system: Guidance for providers https://www.england.nhs.uk/medical-examiners/
Royal College of Paediatrics and Child Health (RCPCH). (2018, updated). Child Death Review: Statutory and operational guidance. https://www.rcpch.ac.uk/resources/child-death-review-statutory-operationalguidance-england

NHS England » Engaging and involving patients, families and staff following a patient safety incident
Royal College of Physicians. (2016). Using the Structured Judgement Review method: A guide for reviewers https://www.rcplondon.ac.uk/projects/outputs/structured-judgement-review
