Issue with resident that requires clinical review
Examples : INCLUSION ie Woundcare EXCLUSION
Triage Nurse creates MS Teams/ Collaborate invite and sends it to care home headset, and Nurse who will undertake clinical review- informs of time that virtual review is scheduled
Care home contacts
ICT directly via ‘Amazon’ contact line 0300 003 2138
Meets criteria for Headset call
Headset supported virtual review : Residential Care and Integrated Care Teams 25/3/25
Designated Nurse Calls Carer using headset via MS Teams/Collaborate call
Virtual review of care home resident, with carer via video link to headset. Documented on S1 Virtual template Resident
Care Home
Unplanned visit or otherwise escalate
Document on record and Realwear S1 template
Reassure
Support
Intervention completed by care home worker with virtual support from ICT