CASE STUDY
Application Fraud for Telcos Stop Fraud Before Orders Ship, with Deployment You Can Count On Provenir is the Decision Intelligence Platform that gives telcos full control over application fraud and credit risk decisions. New use cases can go live in as little as four weeks.
Challenge:
The Solution:
Telcos worldwide face a rising volume of sophisticated application fraud, driven by rapid digitalization and subscriber expectations for faster order fulfillment. First- and third-party fraudsters target legacy platforms that can’t make decisions in real time or verify customer details before orders ship. The result is losses on highvalue handsets and internet and TV equipment, plus the cost of managing those accounts after the fact.
Provenir’s Application Fraud solution gives you a complete view of each subscriber and runs fraud and credit decisions on one governed platform.
Many telcos have also been through modernization programs that overran on time and budget or delivered less than they promised. Any new fraud capability has to land predictably, without another multi-year program that relies heavily on IT.
Customer Intelligence: Build a holistic subscriber view from your own data and 225+ pre-integrated global data sources, with velocity profiling and graph analytics that surface hidden fraud rings. Agentic Decisioning: Automate high-volume order decisions in real time, route edge cases to investigators with full evidence, and keep complete audit trails. Optimization: Simulate changes against production data before go-live, and monitor performance at the KPI level.
Application Fraud for Telcos Stop Fraud Before Orders Ship, with Deployment You Can Count On
Deployment Built to Land Start small and go live fast: Launch one fraud use case in as little as four weeks, then extend to credit, customer management and collections on the same platform. See results before you commit: Simulate rules and models against your own historical and production data, so performance is proven before go-live. Put strategy in the business’s hands: Risk and fraud teams configure and deploy changes directly, which reduces dependence on IT release cycles. Keep what already works: API-first integration connects to your existing systems and data providers, with no ripand-replace. Get delivery support from Provenir experts: Provenir’s Global Applied Intelligence team defines KPIs with you, sets a baseline at activation, and provides go-live assurance.
Choose Provenir To: Deploy Without Disruption: New fraud use cases go live in weeks on a platform that connects to what you already run
Keep Legitimate Orders Moving: Explainable recommendations show where to refine rules and models, so false positives come down.
Stop More Fraud Before Orders Ship: Real-time analytics and 225+ pre-integrated data sources catch risky applications before equipment leaves the warehouse.
Grow with Control: Every AI-driven decision is explainable, auditable and governed by rules you set.
Application Fraud for Telcos Stop Fraud Before Orders Ship, with Deployment You Can Count On
CASE STUDY:
Leading North American Telco Modernizes Application Fraud Prevention INDUSTRY
Telecommunications | Services: Mobile, Internet, and TV/Cable for Retail & SMB
CHALLENGE
A top North American telecommunications provider saw application fraud rise significantly over three years. Its legacy systems couldn’t use real-time data from multiple sources, apply AI and machine learning, or run fraud analytics in real time.
SOLUTION
The telco moved fraud and credit risk onto a single Provenir platform. It gained sophisticated rule testing and simulation, flexible connections to all its third-party fraud data providers, and pre-built fraud rules, profiles and model features. The same platform can extend to customer management and collections.
RESULT
The telco now detects and prevents application fraud in real time, and its business teams refine strategy continuously.
About Provenir Provenir is the governed Decision Intelligence Platform for enterprises and institutions. One decisioning environment consolidating data, AI models, intelligence, agents and governance. Business-configured. Enterprise-grade reliability. Trusted by 120+ institutions processing 4+ billion decisions annually across 60+ countries. UNIFY DECISIONS. EXECUTE FASTER. GROW WITH CONTROL.
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