PROVENIR FOR CUSTOMER MANAGEMENT
Maximize Value Across the Entire Customer Lifecycle Provenir is the Decision Intelligence Platform that gives organizations full control over every customer decision after onboarding, from offers and upgrades to limits, retention and early risk intervention. Most customer value is built after onboarding. Banks, lenders, telcos, utilities, retailers and other organizations with ongoing customer relationships need to personalize each interaction, balance risk against opportunity, and act on changes in customer behavior before they turn into churn or losses. Fragmented data and slow change cycles make that hard to do at scale. Provenir brings customer data, models and decisioning into one governed platform. It responds to customer-triggered events as they happen and runs proactive reviews across your customer base in batch, so you can act on shifts in risk and opportunity. Every decision is explainable and auditable.
PROVEN RESULTS
20
%
default reduction, ROI in under 12 months
80
%
improvement in speed of change
20
%
increase in outbound marketing take-up
93
%
of potential
INDONESIAN AUTO LENDER
Provenir for Customer Management
DYNAMIC PROCESSING, IN REAL TIME AND BATCH PROACTIVE WORKFLOW: Maximize the value of every customer relationship
• Identify changes in risk and opportunity • Monitor customers • Apply a customer-centric strategy • Return the decision to the customer
EVENT-BASED WORKFLOW: Respond to what customers need, when they need it
• Customer-triggered action • Balance risk and opportunity • Generate a decision for each trigger • Define the next best action
HOW IT WORKS: • Customer Intelligence: Build a complete, continuously updated view of each customer from your own data and 225+ pre-integrated global data sources. • Agentic Decisioning: Make real-time and batch decisions on offers, limits and retention, with edge cases routed to your teams and a full audit trail. • Optimization: Simulate strategy changes, monitor KPIs such as retention, conversion and early cure rates, and refine strategies over time.
Provenir for Customer Management
CHOOSE PROVENIR TO: Grow Revenue From Existing Customers: Present the right upsell, cross-sell or upgrade offer to each customer at the right time, through the right channel. Reduce Churn: Spot early signs of disengagement and trigger retention actions before customers leave. Catch Risk Before It Becomes Loss: Early warning signals and pre-delinquency models flag at-risk accounts, so you can adjust limits, terms or contact strategy in time. Change Strategy Without Waiting on IT: Business teams update rules and strategies directly, test them against historical data, and launch new products or respond to regulatory change with confidence. New use cases can go live in as little as four weeks. Grow with Control: AI-driven recommendations operate within guardrails you define, and every decision is explainable and auditable.
ABOUT PROVENIR Provenir is the governed Decision Intelligence Platform for enterprises and institutions. One decisioning environment consolidating data, AI models, intelligence, agents and governance. Business-configured. Enterprise-grade reliability. Trusted by 120+ institutions processing 4+ billion decisions annually across 60+ countries.
Unify decisions. Execute faster. Grow with control. Book a Meeting