3. Warranty Claim Procedure
To initiate a warranty claim, the purchaser must contact Protocol⁴ during the Warranty Period.
Contact Information:
Phone: 561-323-8350
Email: sales@Protocol⁴ health.com
Required Claim Details
The following information must be provided with all warranty requests:
● Clinic or Owner Name
● Unit Serial Number
● Model Number
● Description of the issue or malfunction
● Proof of purchase
Failure to provide complete information may delay claim processing
4. Inspection & Service Process
Protocol⁴ may require the product to be inspected, returned, or evaluated before approving warranty service. Customers may be responsible for shipping, handling, insurance, packaging, installation, or labor costs unless otherwise required by applicable law Products returned without prior authorization may be refused
5. Limitation of Liability
To the fullest extent permitted by law, Protocol⁴ shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of revenue, loss of business, downtime, loss of use, or replacement costs arising from the use or inability to use the product. Protocol⁴ ’s total liability under this warranty shall not exceed the original purchase price of the applicable product
6. Disclaimer of Other Warranties
Except as expressly stated herein, Protocol⁴ disclaims all other warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law
7. Governing Terms
This Limited Manufacturer Warranty constitutes the sole and exclusive warranty provided by Protocol⁴ for covered products and supersedes all prior or contemporaneous communications relating to warranty coverage Protocol⁴ reserves the right to update or modify this Warranty Policy from time to time; however, the version in effect on the original purchase date shall govern the applicable warranty claim unless otherwise required by law.