Property Management Packages
pb.co.nz/manage Property Brokers Ltd Licensed REAA 2008
Property Management Guarantees
No rent arrears, or we’ll pay
Great service, or we’ll pay
If your tenant wont pay the rent, we will.*
If you are not happy and we cannot resolve the problem, we’ll pay your management fee.*
We are invested in the success of your tenancy, and are so confident in our tenant selection that, if a tenant we select fails to pay the rent, we will. We do not place a limit on the value of this guarantee; this shows the level of faith we have in our team and procedures. With more than 35 years’ experience managing rental properties, we know how to collect your rent. We have systems and procedures in place that other agents aspire to.
Our experienced Property Managers follow up on the smaller details that reduce wear and tear on properties. Our highly proactive approach to Property Management sees us looking not only to identify but also resolve issues, so these don’t spiral out of control. We pride ourselves on exceptional service. If you are ever unhappy, and we are unable to resolve the problem, we’ll pay your management fee for the month.
Terms & Conditions No rent arrears, or we’ll pay! If: 1. The rental property was initially let by Property Brokers; and
2. The rental property has a 4-week bond lodged with the Bond Centre; then 3. The arrears guarantee ensures that each month, the owner will receive the monthly expected transfer based on the weekly rental rate if the tenant is in rental arrears. 4. The arrears guarantee is for rental payments only. This does not include arrears for utilities, remedial work or any other scheduled payment as outlined within the Tenancy Agreement. 5. During a tenancy, when Guaranteed Rent payments have been made by Property Brokers and rent is recouped from the tenants, this rent money will be refunded back to Property Brokers in the first instance. 6. Property Brokers must be able to conduct the rental arrears process using our normal rent arrears procedures; and 7. This Service Guarantee relates only to rent arrears and does not include compensation for property damage or loss in property value. 8. At the end of the tenancy and when Guaranteed Rent payments have been made by Property Brokers any monies paid by the tenant either by direct payment or a bond refund will be refunded back to Property Brokers in the first instance. A bond refund in any form will have the rent paid before any other property expenses. 9. Property Brokers reserve the right to utilise the services of a debt collection agency, and any amount collected will initially be paid to Property Brokers where, if applicable, Guaranteed Rent is refunded.
Great service, or we’ll pay! If: 1. If our services disappoint you, simply tell us, and if we cannot resolve the service issue, we will refund your last month’s management fee as follows: 2. The owner must advise us in writing that they have a problem; and 3. Property Brokers expects to be able to resolve the problem within 14 days; and 4. If Property Brokers does not resolve the problem within the 28 days: then 5. Property Brokers will refund the last month’s management fee. The Service Guarantees are included within both the ‘exclusive’ and ‘inclusive’ management packages from the 1st of November 2019 onwards. Clients that opted for a package preceding this date that did not include the Service Guarantees, shall continue under the original terms of the Management Authority. Service Guarantees are offered only to clients that opt for full management of a ‘residential’ property only. For any existing clients that do not currently have service guarantees, they can opt to have this service included if they move to the new packages. Service Guarantees are available across Property Brokers Branches.
Property Management Packages Service
Exclusive
Inclusive
Management Package
Management Package
Management Fee*
9% + GST
11% + GST
Maintenance Fee**
9% + GST
Incl
Inspection Fee
$55 + GST
Incl
$395 + GST
Incl
Annual Financial Statement
Incl
Incl
Tribunal and Mediation Representation
Incl
Incl
Tribunal Application Fee
Incl
Incl
Rental Guarantees***
Incl
Incl
After hours - 24/7 Service
Incl
Incl
Property Brokers Investor Seminars
Incl
Incl
Newsletter
Incl
Incl
Marketing and Tenant Placement Professional Marketing Standard listings - pb.co.nz - realestate.co.nz - oneroof.co.nz Prospective tenant viewing Vetting Tenants - Contacting Tenant Referees - Credit Checks - Tenancy Tribunal Search Tenant induction Bond Collection and Lodgement
Healthy Homes Standard (HHS) assessment**** Farm/Rural/Lifestyle Services Trade Me Advertising
Please talk to us $150 + GST
$150 + GST
Note. *Property Management and Maintenance fees are tax deductible. **Maintenance fees are charged on value of maintenance services, including rates, as arranged by and/or payments processed by Property Brokers Ltd. ***Terms and conditions apply. Visit pb.co.nz/service guarantees for full terms and conditions. ****Price may vary dependent on location.
For all your property management needs, please call 0800 367 5263 or email rentals@pb.co.nz
Licensed REAA 2008
Disclaimer. While all care has been taken in preparing this publication, Property Brokers Ltd, its sales consultants and staff accept no responsibility for the accuracy of the information at any time. The information contained has been prepared by PBL for informational purposes only and should not be a substitute for legal, or other professional, advice; you are advised to seek specific advice relevant to your circumstances from a suitably qualified professional. PBL does not accept any responsibility or liability for any action taken as a result of relying directly or indirectly on the information in this document. How you use the information is your sole responsibility. If you have concerns about the information in this publication, contact PBL directly.
Q031712 JUN2026