Property Brokers Property Management Capability Booklet

WELCOME TO PROPERTY BROKERS’ COUNTRY

For over three decades, we’ve been contributing to the prosperity and wellbeing of the provincial communities we call home. With Property Brokers your investment properties are in safe local hands.

• when we say we’ll do it, we do

We are proudly provincial with strong family and community values that have remained unchanged since we opened our doors in 1986.

• we strive to do the little things that make a difference

• when we shake your hand, we mean it • we help and value our clients and each other

• we’re committed to our community today and tomorrow

OUR S We invite you to experience the unique Property Brokers culture.

STORY

EXPER

RTS IN OUR FIELD

STRESS-FREE PROPERTY MANAGEMENT YOU CAN TRUST With Property Brokers, you have the strength of one of New Zealand’s largest and most trusted provincial real estate company backed by local, qualified, property management experts.

From Waikato to North Otago, we manage over 5000 residential investment properties across these regions, and we’re still growing. Our unique service guarantees, flexible fee structure and wide support network puts us at the forefront of our industry. With an approximate value of $1.2 billion worth of managed properties and an average rent arrears of less than 1% - our results speak for themselves.

Our strict tenant selection process goes above and beyond industry guidelines ensuring that only quality tenants are selected, resulting in a track record of more long-term tenancies and happy tenants. We have a strong focus on technology, communication and outstanding customer service.

Our property managers are passionate about what they do and deliver an outstanding, professional service. With their knowledge of current market trends and optimal rent returns, we can help you increase your additional income stream by achieving high rental yields each year.

Our comprehensive property management service will help you nurture your capital investment and provide you with the expertise to grow your investment and retirement savings.

SERVICE GUARANTEES

WE HAVE PUT OUR MONEY WHERE OUR MOUTH IS We stand behind our service and this is reflected in our unique three point service guarantee; setting us apart from our competitors and providing our clients absolute peace of mind.

We guarantee that once you entrust your rental property to Property Brokers, it will be the last of your tenancy worries.

Property tenanted, or we’ll pay

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No rent arrears or we’ll pay

3

If we have not signed up a tenant for your property within 28 days of it being available to let, we’ll pay the rent*

If your tenant won’t pay the rent, we will.*

We pride ourselves on our great service. If you are not happy and we cannot resolve the problem, we’ll pay your management fee.*

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*Terms & conditions apply. Visit propertybrokers.co.nz/serviceguarantees

Great service, or we’ll pay

A GROWING TEAM OF EXPERTS We know our market, and we are highly skilled in all aspects of property management from legal requirements and compliance, return on investment and financial auditing and reporting.

THE BEST SUPPORT Backing our property managers is a wide national support team including experienced management and leadership, financial experts and accounts specialists, and a central maintenance team who are committed to looking after your property as if it was their own by scheduling maintenance with our network of reliable, local tradespeople.

Our in-house Marketing, IT and Administration teams based at our Head Office complete the team, working together to provide a comprehensive service offering under one roof.

It’s the expertise, transparency and commitment of the full Property Brokers team, a True Team, that gets you the best result.

TRUE TEAM

GUARANTEE

When it comes to real estate, we cover the market and are regarded highly at every level: residential, rural, commercial and rental property management.

Through our extensive service offerings, more sales consultants and larger networks, we cover all of your property needs under one roof. If you are Investing, renting, leasing or selling Property Brokers have your needs covered. Our people have the experience and expertise to support your needs and deliver you the best results. And because you’re dealing with the same company, you know you’ll get the same high level of service, the same values and the same True Team approach.

With such coverage, we’re meeting and dealing with more people connecting with our local communities and are exposed to more opportunities to get you and your investment property the best result.

TOTAL

SERVICE

WHAT OUR “

“Property Brokers has been associated with our rentals for the last 4 years. We’ve always been impressed with their attitude & friendliness. Care for our properties is constant and communication is excellent.

We are kept well informed and know things are dealt with promptly. The no nonsense approach and detailed inspection reports ensure things are kept on top of.”

- RACHEL & WILFRED VAN BEEK

“I trust Property Brokers to manage 23 of my properties, so I have significant opportunity to see the quality of their service, and it is excellent. I have dealt with many property management firms across New Zealand and Australia, and have found these guys to be consistently the best I have dealt with anywhere.”

- TIM BARRETT

CLIENTS SAY “Our trust has used Property Brokers for over 15 years. The fact that we used them for so long is testament to the quality of the service they provide. They are excellent at communicating, we are kept fully informed of any tenant issues, property maintenance issues and vacancies. Their systems are reliable, their property inspection reports are detailed, and the rental payments are always on time.”

- PHIL & SUE CHRISTMAS

“After issues with property managers at other companies, Property Brokers has been a breeze to deal with. From viewings to find the right fit for me and my pets, to the regular inspections. When there has been an issue they have been quick to get it sorted. First company where I’m not treated like a number.”

- MARIE NICOLSON

“I have found the property management team at Property Brokers, as with their sales team, to be very efficient and professional and would recommend them to any landlords particularly in these times of contamination issues with tenants.”

- JOHN MATTHEWS

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PROUDLY KIWI OWNED We’re fiercely proud of being a New Zealand family owned business, ensuring that profits and people stay right here.

We’re not bogged down with corporate reporting, mergers, or excessive directorships and governance.

We’re just hard-working, honest folk with clear business principles and ethics we hold dear, and accountable only to our own family and you, our valued clients.

LOCAL EXPERTS, NATIONAL CONNECTIONS We provide access to more than 2,500 salespeople and 400 property managers and assistants across over 160 offices spanning New Zealand.

Contact Head Office 240 Broadway Avenue Palmerston North Tel 06 356 5122 Free 0800 367 5263 PO Box 5004

Property Brokers Country NZ Realtors Network