What’s New In this day and age it’s so easy for anyone to propose themselves an “expert”… I’m an expert at social media marketing!! I’m an expert life coach!! I’m an expert on love and relationship advice!! Are they really experts though or have they just figured out tha t you have no real way to disprove them?? We try to take an optimistic outlook but sometimes you shouldn’t believe everything you read or hear. With something as unique and complex as your companies network you better be real sure that an expert IS what you have in place. We want you to ask questions and not just take bold claims at face value. If you want to learn more about true security and real expert guidance get in touch and we would be happy to do a system review for your business. Email us at info@krsit.com or call us and have a quick friendly chat! We are always
March 2021
Your Image Here
This monthly publication provided courtesy of Josiv Krstinovski President and CEO of KRS IT Consulting.
“I don’t care if it costs me more money I am going to make sure that every single client of ours has the absolute best security and solutions in place. If I am not doing that then I am not doing my job. Plain and simple.”
3 Questions You Should Ask Any IT “Expert” Before Letting Them Touch Your Computer Network There are seemingly countless IT services providers to choose from these days, and it can be challenging to tell one from another. However, not all IT services providers are created equal. Some offer independent services, while others are part of larger firms. Some are new to the field, while others have been around for years. There are also companies that put out slick marketing to grab your attention but make it hard to tell if they really live up to the hype. Well, we’re here to help you cut through the clutter. You want to hire someone who knows what they’re doing and will take care of your business the right way. To do that, there are a few questions you should ask every IT expert before you let them anywhere near your network – to ensure you’ll be in good hands. 1. What’s Your IT Experience?
Education, certifications and hands-on experience are all important. You want to know your “expert” is actually an expert. It’s all too easy for someone to pass themselves off as an expert when they really have limited experience, so you should never hire an individual or a company without vetting them first. After all, this person (or team) will be handling EXTREMELY sensitive hardware and data essential to the operation of your business. This isn’t the time to take risks or give someone the benefit of the doubt. When you work with an IT services company, or MSP, you can generally expect that the people you work with are educated and experienced, but you should always ask. It’s okay to dive in and ask them about their certifications, how long they’ve been doing their job and how familiar they are with your industry. And if you aren’t sure what Continued on pg.2
Get More Free Tips At Our Web Site: www.KRSIT.com or call (201) 402-1900
KRS IT Tech Chronicle
March 2021
Continued from pg.1
certain certifications are, feel free to ask follow-up questions. There’s a very good chance they’ll be more than happy to answer all of your questions, especially if they’re a true professional who knows what they’re doing! 2. What’s Your IT Approach? There are different approaches to IT and network security. You have the old-fashioned break-fix approach and you have the modern proactive approach. The break-fix approach used to be the staple of the IT industry – it was the business model of just about every IT support firm in the 1990s and early 2000s. This approach is pretty straightforward: something breaks, so you hire someone to come in and fix it. If many things break or something complicated breaks, you could be looking at a pretty hefty bill – not to mention the costs associated with downtime. Today, most MSPs take a proactive approach (and if they don’t, look elsewhere). They don’t wait for something to break – they’re already on it, monitoring your network 24/7, looking for outside threats or internal issues. They use advanced software that can identify trouble before it strikes. That way, they can go to work, proactively protecting your business so you avoid those hefty bills and long downtimes. These are companies that are willing to collaborate with you and your business to make sure
“If you’re working with an IT company that doesn’t have your full confidence, you may need to rethink that relationship.”
you’re protected, your IT needs are met and you’re getting your dollars’ worth. 3. What’s Your GUARANTEED Response Time? This question often gets overlooked, but it’s one that can make or break your business – and it can make or break your relationship with your IT services provider. You need to know that you won’t be left in the dark when something goes wrong within your network. If you’re experiencing a cyber-attack, or a power surge has taken out part of your server, the cost to your business can be catastrophic if your IT services provider can’t get to you right away. The longer you have to wait, the worse it can get. You need to work with someone who can give you a guaranteed response time in writing. It should be built into their business model or, better yet, the contract they want you to sign when you hire their services. They should be doing everything they can to instill confidence that they’ll be there for you when you need them. If you’re working with an IT company that doesn’t have your full confidence, you may need to rethink that relationship.
We love having you as a customer, and wish we had more like you!! We love ha ving you as a clie nt and, quite hone stly, wish we ha d more like you! So instead of just wishing, we’ ve decided to exte nd a special “re fer a friend” e vent during the m onth of Ma rch!! Make the easiest $1 ,000 of your life a nd he lp your frie nd this m onth pack awa y a n easy $400!! Sim ply visit our website a nd follow the super easy instructions to win easy m one y this Ma rch !! With Winte r “ HOPEFULLY” ... ge tting ready to pack it in a nd Spring just right around the corner trea t yourself to some easy ea rned cash on KRS IT!!! https://www.krsitconsulting.com/referral-program/
Get More Free Tips At Our Web Site: www.KRSIT.com or call (201) 402-1900
KRS IT Tech Chronicle
March 2021
Monthly Ransomware Reminder!!! Everyone needs to realize that just like any industry out there things progress and move forward. Unfortunately this also means cyber criminals in 2021 are also getting smarter, more sophisticated and better prepared with their techniques and software they use to rob your businesses.
Making & Keeping Customer Connections In A Digital Era Make the value that you give your cus tome rs so high it doesn’t matter wha t the price is. Based on the e xpe rie nces your bra nd consis tently delivers, your cus tome rs should have no idea what your competition charges. Y ou don’t need to ra ise your prices. You ne ed to bring value and bette r se rvice. This includes employee training – and be sure they unde rstand how to build a nd kee p relationships. 3 Strategies To Domina te T he Relationship Economy
A common misconception from business owners is protecting or worrying about their hardware. Your hardware is important but it is secondary compared to the real important piece of any business, your data! If you do not have a proper backup syste m in place and lose or get your data stolen bost businesses are out of business and closed within the next 6 months. Do not take risks like these. Call today to inquire about our backups and cyber security training programs. DO NOT WAIT UNTIL YOU ARE ATTACKED. ACT NOW! Call or email us to set up a discovery call and inquire about our Cyber Security Plans. The y are complete plans and VERY affordable. Get in touch today and get that peace of mind so many clients rave about!!
Use technology to a llow em ployees to focus on what’s most important: building relationships tha t result in highe r custome r loyalty.
Build a culture that creates em otional conne ctions with your employees.
Crea te relationship-building tra ining for ne w and existing employees.
Things T hat CAN Be Trained:
Insatiable Curios ity:
Insatiable curios ity Incre dible e mpathy
Grea t liste ning skills
The ability to love people
Let’s focus on what can be traine d a nd what these tra its look like. Authenti city:
You wa nt to know about both fam iliar and unfamilia r s ubjects. You’re willing to meet as s tra ngers but leave as frie nds.
Incredible E mpa thy:
Authe nticity
The 1 Thing Tha t CANNOT Be Tra ined:
You’re dying to learn about othe rs.
You love what you do, a nd it’s obvious. You’re transpa rent – if you have bad news, don’t hold it back. You a re as committed to the s uccess of your cus tome r as they a re. You know your clie nts’ top thre e goa ls for the year. Your customer should not be able to imagine a world without your business in it.
You look at things from the cus tome r’s pers pective. You put yourse lf in your customer’s s hoes. You lis ten a nd think from the othe r pe rson’s point of v iew, allowing their message to be come much cleare r. You’re wary of empathy fatigue a nd able to rese t yourse lf.
Great Listening:
You give them fierce a ttention. You ask a que stion a nd then m ore questions. You don’ t de fend questions and instea d e xplore new ones. You bounce questions back. You fight the urge to reply before you finish listening.
Every employee s hould possess these four traits, and you should be willing to tra in your tea m to deliver on these traits. Whe n you successfully bring these four elements toge the r, you are set up for s uccess a nd have the foundation to build and mainta in s trong relationships with your customers.
Leah Tobak is a Project Manager with Petra Coach. With a background in public relations and marketing, she’s done a lot of work building relationships with customers and prospective customers. Outside of the corporate landscape, Leah is an international model and is known for Get More Free Tips At Our Web Site: www.KRSIT.com or call (201) 402-1900
21 Waterway Avenue Suite 300 The Woodlands, TX 77380
Inside This Issue What Are Managed Services — Why You Should Demand This From Your IT Company | 1 What Every Small-Business Owner Must Know About Protecting And Preserving Their Company’s Critical Data And Computer Systems | 2 Going Strong Or Burning Out? | 3
3 Simple Yet Effective Ways To Boost Employee Morale Good employee morale is essential to any successful business. It’s a reflection of company culture and has a direct impact on not just happiness but also productivity. Here are three surefire ways to improve morale within your organization:
but it also includes having transparent communication. Keep people looped in, especially when there are good things to report on. On top of that, have regular oneon-one chats with everyone on the team and make sure their needs are being met.
1) Keep The Door Open. When supervisors or management vanish without a trace, it hits morale hard. It’s crucial to be present and available to your team. Sometimes it’s as simple as keeping the door open,
2) Emphasize Mental Health. Everyone should have their mental health acknowledged. Always take time to assess the mental health of everyone on your team. If they need to take a break or refocus, make sure they do. If they need a mental health day (or a vacation), encourage it. Be flexible and understanding.
in recognition of that hard work, as well. Inc., Nov. 4, 2020 HOW BIG DATA REVEALS THE HUMANS BEHIND YOUR USERS The Internet is a data mine. From search engines to ad clicks, we can see what people are interested in. Big Data is accessible to just about every business, and it can tell you a lot about the people you do business with — or the people you want to do business with. If you aren’t tapping into Big Data (Google Analytics is an example), you’re missing out. You can use data to home in on the customers you want to acquire and reduce those costs at the same time. You can better develop products and services you know customers will love. And you’ll be able to adapt to changing trends driven by real people. Inc., Feb. 26, 2015
3) Reward And Recognize. Make sure hard work gets recognized and people get credit for that hard work. Shout out star players during meetings and make sure everyone (including management) sees the good work that’s being done. And don’t hesitate to dole out rewards (lunch, gift cards, etc.)
Get More Free Tips, Tools and Services at Our Website: www.ybs.us
•
713-277-7799
•
4